https://wiki.beds24.com/api.php?action=feedcontributions&feedformat=atom&user=AndrianBeds24 Wiki - User contributions [en]2026-06-04T03:53:13ZUser contributionsMediaWiki 1.43.0https://wiki.beds24.com/index.php?title=Category:Booking_Engine&diff=16451Category:Booking Engine2020-04-01T20:32:49Z<p>Andrian: Created page with "Category: Booking Engine"</p>
<hr />
<div>Category: Booking Engine</div>Andrianhttps://wiki.beds24.com/index.php?title=Category:Sub_Account&diff=16436Category:Sub Account2020-04-01T06:31:31Z<p>Andrian: /* Hide whole menu pages */</p>
<hr />
<div>[[Category:Account]]<br />
[[Category:Agents]]<br />
[[Category:Customise_Control_Panel]]<br />
<br />
''This page is about the menu Account Management (Click on the 'User' icon on the top right and then on 'Account Management, in the old control panel SUB ACCOUNT in the top right)''<br />
Each account can have sub accounts with a unique username and password. Sub accounts can be given restricted or full access to other accounts or individual properties. A sub account can also contain it's own properties. <br />
<br />
Only one person at a time can log in to any account or sub account.<br />
<br />
== Sub Accounts ==<br />
A property is always owned by one account or sub account but it can be set up to be accessed from other accounts. It inherits it's account level settings from this owner account. Therefore a property should be owned by the account which manages the property and whose Email address is used to send out confirmation messages and other system Emails. <br />
<br />
*If a property is managed mainly in the master account and the sub account just needs access to see certain information or to perform certain tasks it should be owned by the master account. In this case sub accounts are given access to the property.<br />
<br />
*If a property is managed mainly by the sub account and the master accounts just needs access it should be owned by the sub account. In this case the master account is given access to the property.<br />
<br />
Click on the 'User' icon on the top right and then on 'Account Management (in the old control panel SUB ACCOUNT in the top right) to create new sub accounts or manage existing sub accounts<br />
<br />
Global sub account settings apply to all sub accounts in one master account<br />
<br />
[[Image:Account-List.png|500px|link=]]<br />
[[Media:Account-List.png|view large]]<br />
<br />
Click on "Manage" to apply settings to an individual sub account<br />
<br />
[[Image:Sub-Account-Settings.png|500px|link=]]<br />
[[Media:Sub-Account-Settings.png|view large]]<br />
<br />
== Create a Sub Account ==<br />
Click on the 'User' icon on the top right and then on 'Account Management (in the old control panel SUB ACCOUNT in the top right) then on "CREATE NEW SUB ACCOUNT". Enter username password and Email.<br />
<br />
You can also [[Integromat.com#Create_a_Subaccount_from_a_Google_Form|create a subaccount via Integromat]].<br />
<br />
*Go to Account Settings <br />
<br />
*Assign the ROLE for Sub Account <br />
<br />
The "Role" determines access rights:<br />
*Admin: all rights<br />
*Co Master: all rights to the properties which the sub account owns and to which the sub account has access; access to the master accounts sub account menu; can change sub accounts in the master account and create sub accounts in the master account but does not have sub accounts of it own. <br />
*Sub Master: all rights to the properties which the sub account owns and to which the sub account has access; can have sub accounts of its own.<br />
*No Credit Card: all rights but no access to credit cards.<br />
*Accountant: Access to Standard Reports - Financial Reports and Read only access to CALENDAR Booking Grid.<br />
*Read Only: All parts of the control panel can be seen but not changed. <br />
*Back Office: All parts of the control panel can be seen and edited except for "SETTINGS" .<br />
*Back Office 2: All parts of the control panel can be seen be seen and edited except "SETTINGS" are "read only".<br />
*Front Desk: Has read and write rights for "bookings" and "guests". No access to SETTINGS, CUSTOM REPORTS and Standard reports with revenue information. Read only access to all other areas.<br />
*Front Desk 2: Has read only access to all areas of the control panel. Has read and write rights for "bookings" and "guests". <br />
*Cleaner: Read only access to bookings in the CALENDAR. Access to standard reports "Cleaning", "Daily Activity", "Cleaning Brief" and "Daily Unit Activity".<br />
*Cleaner Manager: Read only access to bookings in the CALENDAR. Can open the booking and see details. Access to standard reports "Arrival", "Departure", "Current Guests", "Cleaning", "Daily Activity", "Cleaning Brief" and "Daily Unit Activity".<br />
*Channelmanager: Access to DASHBBOARD, CALENDAR, BOOKINGS, RATES, in SETTINGS they can see property setting, room setting, channel settings. <br />
*Agent: Access to the CALENDAR only. Can add and manage own bookings if he has write access to a property. Bookings from other sources only show as blocked dates. Any rooms with a sell priority less than 10 are hidden. This allows the creation of rooms "hidden" from the agent.<br />
*Agent 2: Access to the CALENDAR and BOOKINGS only. Can add and manage own bookings and prices if he has write access to a property. Bookings from other sources only show as blocked dates. ny rooms with a sell priority less than 10 are hidden. This allows the creation of rooms "hidden" from the agent.<br />
*Agent 3: Access to the DASHBOARD, CALENDAR, and BOOKINGS only. Can add and manage own bookings and prices if he has write access to a property. Bookings from other sources only show as blocked dates. Any rooms with a sell priority less than 10 are hidden. This allows the creation of rooms "hidden" from the agent.<br />
*No Access: This role can be used to block a sub accounts access. <br />
<br />
<br />
NOTE: The following roles have access to credit card details: "Admin", "Read Only", "Back Office" and "Front Desk". Credit card access is set per property. See further down how to allow credit card access for a property. To prohibit credit card access enter the word ''creditcard'' in "Hide menu pages".<br />
<br />
<br />
Settings below can be left as default and updated in sub account if ROLE has permissions, otherwise can be set by the Master Account. <br />
<br />
*Allow Delete Bookings - set if you allow the sub account to delete bookings<br />
<br />
*Outgoing Email - Set whether this sub account can use the master account outgoing email settings for sending email. Required if you want the sub account to send auto action emails.<br />
<br />
*Support Tickets - Specify if the account can send support tickets and if so, who will answer them.<br />
<br />
*Write Access Bookings - Set if this account can modify bookings created by other accounts<br />
<br />
*Invoicee visibility - Invoicee visibility within bookings (all in Property owner or only those created in sub account)<br />
<br />
*Include actions from - Include auto actions from another account, they will be visible in Bookings with 'Manual' trigger.<br />
<br />
*Maximum Google Ads Commission = 999999 (default)<br />
<br />
*Account<br />
**Check Account Info<br />
**Account Template Variables<br />
<br />
*Preferences<br />
**Control Panel<br />
**Control Panel Calendar<br />
**Bookings<br />
**Highlight Colours<br />
<br />
*Outgoing Email<br />
**Setup the outgoing email service for the sub account, required to send emails from the sub account.<br />
<br />
*Host Notifications<br />
**can be set by Master account or in each Sub Account if ROLE allows access.<br />
<br />
*Account Access<br />
**Update Sub Account email address<br />
**Required if sub account will be using API<br />
<br />
=== Clone Account Settings ===<br />
<br />
Click on "Clone Account Settings" button to select settings to apply from one account to another account/sub account.<br />
<br />
It is possible to clone settings from one Account to a Sub Account<br />
<br />
* Dashboard<br />
* Account<br />
* Account Access<br />
* Account Preferences<br />
* Outgoing Email<br />
* Host Notifications<br />
* Booking Page > Multiple Properties<br />
* Booking Page > Internationalization<br />
* Channel Manager<br />
* Custom Reports<br />
* Guest Management > Auto Actions (visible when you select the account to clone from)<br />
* Guest Management > Invoicee (visible when you select the account to clone from)<br />
<br />
=== Give Sub Account Access to all Properties in the Master Account===<br />
*Click on ACCOUNT LIST <br />
*Click on MANAGE ACCOUNT for the Sub Account<br />
*in "Access All Properties in Another Account" select the account that can be accessed. Set which areas the sub account can access "read only" and which "read and write"<br />
*if required block sub accounts from selected pages in "Menu Settings"<br />
<br />
=== Give Sub Accounts Access to Selected Properties in the Master Account===<br />
*Click on ACCOUNT LIST <br />
*Click on MANAGE ACCOUNT for the Master Account<br />
*in the "Property List" click on "MANAGE PROPERTY" for the property you allow the sub account to access<br />
*in "Make Property Available in Multiple Accounts" set "Make Property Available In Sub Account" to the sub account which can access the property then SAVE<br />
*After you have saved you can set which "Access Rights" the sub account has<br />
*if required block sub accounts from selected pages in "Menu Settings"<br />
<br />
=== Remove Sub Accounts Access to Selected Properties in the Master Account===<br />
*Click on ACCOUNT LIST <br />
*Click on MANAGE ACCOUNT for the Master Account<br />
*in the "Property List" click on "MANAGE PROPERTY" for the property you allow the sub account to access<br />
*in "Make Property Available in Multiple Accounts" click 'REMOVE' then SAVE<br />
<br />
===Specify Access Rights===<br />
In ACCOUNT LIST-MANAGE ACCOUNT for the specific sub account you can specify the access rights:<br />
*Control Panel: defines if the property is visible in the controls read-only mode or visible with write access. <br />
*Inventory Linking: controls if the prices and availability can be linked. Values are visible in read-only mode or visible with write access. <br />
*Booking Linking: defines if the bookings from the property are hidden, visible in read-only mode or visible with write access. <br />
<br />
Note: If you include bookings from another property you will also need to allow "Booking Linking" from the property which owns the booking to see them.<br />
<br />
=== Hide Menus and/or Settings from Sub Account or make them read only===<br />
You can <br />
*make whole pages "read only"<br />
*hide whole pages <br />
*hide individual settings <br />
<br />
If you want to limit individual sub accounts click on "Manage Account" and use the settings there.<br />
<br />
To apply the limitations to all sub accounts use the "Global Sub Account Settings" under "Account List"<br />
<br />
<span class="circle" >{{#fas:lightbulb}} Tip</span> If you limit settings for all sub account you can make them visible and/or readalbe selected sub account by adding a ! symbol in front of the page/setting which is globally hidden. You might need to enter the code in both "Read Only Menu Pages" and "Hide Menu Pages" to make them visible and writeable. <br />
<br />
Example: The entry '''dashboard''' in "Hide menu pages" in "Global Sub Account Settings" will hide the dashboard page from all sub accounts. If you enter '''!dashboard''' in the "Hide menu pages" for an individual sub account they will see the dashboard.<br />
<br />
==== Hide whole menu pages ====<br />
*To find out the identifier of a page you can look at the URL. The identifier is the word after 'pagetype='.<br />
*Enter the identifier here: Accounts Menu > Account List > Manage Account > Menu Settings > Hide menu pages<br />
<br />
EXAMPLES:<br />
<br />
<i>synchroniser</i> - hides ALL Channel Manager pages<br />
<br />
<i>syncroniserbookingcomxml</i> - hides only the Booking.com channel manager page.<br />
<br />
<i>settings</i> - hides the menu 'Settings'<br />
<br />
<i>settings,rates</i> - hides the menus 'Settings' and 'Rates'<br />
<br />
<i>report</i> - hides the menu 'Reports' (This is an exception as this identifier is never visible.)<br />
<br />
<i>reports</i> - hides the sub menu 'Standard Reports' from the drop-down menu 'Reports'<br />
<br />
<i>reports2</i> - hides the sub menu 'Custom Reports' from the drop-down menu 'Reports'<br />
<br />
<i>reportlogs2</i> - hides the sub menu 'Booking Page Log' from the drop-down menu 'Reports'<br />
<br />
==== Hide individual settings ====<br />
*Click on "Manage" for the sub account<br />
*Click on "Login"<br />
*Go to the setting you want to hide <br />
*Click on the copy icon next to the setting<br />
*Click on "Hide"<br />
<br />
Note: The copy icon is not available for all settings. Contact us if you want to hide a setting which does not have a copy icon. <br />
<br />
==== Hide specific tabs or sub menus from menu pages ====<br />
===== Bookings=====<br />
<i><br />
bookings-calendar<br />
</i><br />
<br />
===== Rates =====<br />
<i><br />
rates-list<br />
<br />
rates-calendar<br />
<br />
rates-channels<br />
</i><br />
<br />
==== Hide specific tabs from popup menus ====<br />
===== Booking popup =====<br />
<i><br />
bookedit-info<br />
<br />
bookedit-summary<br />
<br />
bookedit-detail<br />
<br />
bookedit-charges<br />
<br />
bookedit-invoice<br />
<br />
bookedit-guest<br />
<br />
bookedit-log<br />
<br />
bookedit-mail<br />
</i><br />
<br />
===== Rate popup =====<br />
<i><br />
rateedit-rooms<br />
<br />
rateedit-discounts<br />
<br />
rateedit-upsell<br />
<br />
rateedit-channels<br />
</i><br />
<br />
<br />
==== Hide individual standard reports ====<br />
Enter the following phrases in "Hide menu pages".<br />
<br />
reports-guestsandhousekeeping - hide all guests and housekeeping report<br />
<br />
reports-occupancy - this hides all occupancy reports<br />
<br />
reports-financial - this hides all financial reports<br />
<br />
reports-invoices - this hides all invoice reports<br />
<br />
reports-payments - this hides all payments reports<br />
<br />
reports-monthlyrevenue - this hides all monthly revenue reports<br />
<br />
reports-arrivals<br />
<br />
reports-departures<br />
<br />
reports-dailyactivity<br />
<br />
reports-dailyunitactivity<br />
<br />
reports-dailyunitnotes<br />
<br />
reports-currentguests<br />
<br />
reports-cleaning<br />
<br />
reports-cleaningbrief<br />
<br />
reports-invoices<br />
<br />
reports-occupancy<br />
<br />
reports-monthlyrevenue<br />
<br />
reports-financial<br />
<br />
reports-country<br />
<br />
reports-payments<br />
</i><br />
<br />
==== Hide certain functions ====<br />
===== Hide the 'Show' options in the Calendar =====<br />
<br />
Log into the sub account, go to the calendar and untick all the options you don't want. Log out and log into the master account. Go to the 'Sub Accounts' menu and click on 'Manage Account' for the sub account. Add the following code in the field "Control panel custom CSS":<br />
<br />
.dashgridshowfilter{display:none;}<br />
<br />
This hides the 'Show' drop-down function in the sub account. The user can only see the options that you have left ticked and they can't tick them back on because the drop-down is not there anymore.<br />
<br />
===== Hide the 'Delete' button in the booking popup =====<br />
<br />
Go to SUB ACCOUNTS and add the following code in the field "Control panel custom CSS" for the sub account:<br />
<br />
.pagetypeajaxbookedit .b24btn_Delete{display: none}<br />
<br />
===== Hide the 'Add Booking' button (suitcase icon) in the calendar =====<br />
<br />
Go to SUB ACCOUNTS and add the following code in the field "Control panel custom CSS" for the sub account:<br />
<br />
.icon-suitcase, .b24btn_AddBooking{display:none}<br />
<br />
For more possibilities using custom CSS have a look at this page: [https://wiki.beds24.com/index.php/Custom_CSS Custom CSS]<br />
<br />
=== Allow Sub Accounts to View Credit Card Details ===<br />
This is set per property. <br />
<br />
*Click on "Manage Account" for the Master Account, to see the property list. <br />
<br />
In the "Property List" <br />
*click on "MANAGE PROPERTY" and set "View Credit Cards" = Owner and linked accounts.<br />
<br />
=== Set Sub Account to send Email from their own Email Address ===<br />
*Log into the sub account and go SETTINGS->ACCOUNT->OUTGOING EMAIL. Set the system up to use the sub accounts Email address following the instructions (click on HELP in the top right menu).<br />
*Go to SUB ACCOUNTS <br />
*Click on Manage Account <br />
*Go to Account Settings and set "Outgoing Email"= Never use Master Account or Use Master Account as Fallback.<br />
<br />
=== Block Sub Accounts from sending SMS===<br />
Hide the menu pages by adding<br />
<br />
automail.smsenable,owners.smsenable,owners.smsenable2<br />
<br />
in "Hide menu pages".<br />
<br />
===Messages and Pop-up news to Sub Accounts ===<br />
The function "Message to Account" allows to send information to all sub accounts. <br />
<br />
When you click on "Manage Account" you can also create messages for individual sub accounts.<br />
<br />
=== Make Sub Account Properties available in the Master Account ===<br />
*Click on ACCOUNT LIST <br />
*Click on MANAGE ACCOUNT for the Sub Account<br />
*Click on MANAGE PROPERTY for the Property<br />
*Set "Available in Master Account" to enable.<br />
<br />
Note: Required if you have Auto Actions in the Master Account that you want to trigger across multiple accounts/properties. <br />
In Auto Action : Trigger Tab > Property = 'All visible in account'<br />
<br />
=== Delete a Sub Account ===<br />
<br />
It is only possible to delete a sub account if the property they own has no future bookings, see the details in 'Manage Bookings in a Property' for more details. <br />
<br />
It is only possible to delete a sub account if they have no Auto Actions. <br />
<br />
*Go to SETTINGS -> GUEST MANAGEMENT -> AUTO ACTIONS <br />
*Click 'Edit' open the Auto Action <br />
*Click 'Delete' <br />
<br />
Once the properties/bookings/auto actions are deleted then <br />
*Go to SUB ACCOUNT, <br />
*Click on 'Manage Account' for the Sub Account, <br />
*Scroll to the bottom of the page<br />
*Click 'Delete' sub account.<br />
<br />
== Make a Property available in another Account which is not related ==<br />
*Click on ACCOUNT LIST <br />
*Click on MANAGE ACCOUNT for the Sub Account<br />
*Click on MANAGE PROPERTY for the Property<br />
*Add the "Association Code" of the accounts which should access the property in the "Make Property Available With Association Code" field<br />
<br />
The external account can find their association code in SETTINGS-> ACCOUNT.<br />
<br />
== Inter Property Linking ==<br />
* Click on Manage Property<br />
<br />
Certain items like rates and room dependency settings can be linked with other rooms.<br />
The Inter Property Linking settings controls the ability of this property to link with other properties.<br />
<br />
Possible values are:<br />
* None - The properties rooms can only link with rooms in the same property.<br />
* Same Owner Account - The properties rooms can only link with other properties owned by the same account.<br />
* All - The properties rooms can link with all properties available in the owner account.<br />
<br />
== Make one Account access Another Account ==<br />
*Click on ACCOUNT LIST <br />
*Click on MANAGE ACCOUNT for the Sub Account.<br />
*Use the "Access All Properties in Another Account" menu to allow this account access to another account.<br />
<br />
This will only allow access to properties "owned" by the other account but not properties owned by a third account which are visible in the account.<br />
<br />
== Clone Properties ==<br />
Settings from one property can be applied to one or more properties in a sub account. <br />
<br />
Click on "Manage Account" and then on "Clone Property Settings" and select which settings from which property should be copied to others.<br />
<br />
== Clone Property Settings ==<br />
<br />
Settings from one property can be applied to another property.<br />
<br />
Go to the list of Sub Accounts, <br />
<br />
*Click on "Manage Account" <br />
<br />
*Click on "Clone Property Settings" <br />
<br />
and scroll down through the settings, tick the appropriate settings. <br />
<br />
* Properties<br />
* Booking Rules<br />
* Booking Questions<br />
* Upsell Items Note: pictures will not copy and need to be assigned manually<br />
* Payment Collection<br />
* Credit Cards<br />
* Confirmation Messages<br />
* Booking Page<br />
* Guest Management<br />
<br />
== Move Properties to a different Account ==<br />
*Click on ACCOUNT LIST <br />
*Click on MANAGE ACCOUNT for the Sub Account<br />
*Click on MANAGE PROPERTY for the Property<br />
*Change the owner account of the property.<br />
<br />
== Move Rooms to a different Property ==<br />
*Click on ACCOUNT LIST <br />
*Click on MANAGE ACCOUNT for the Sub Account<br />
*Click on MANAGE PROPERTY for the Property<br />
*Click on MANAGE ROOM for the Room<br />
*Select the property to move to (from the list in PROPERTY)<br />
<br />
== Delete a Property from an Account ==<br />
<br />
You need to delete the property from the Account that owns the Property<br />
<br />
* Click on ACCOUNT LIST<br />
* Click on MANAGE ACCOUNT (owner of the property)<br />
* Go to "Property List" click on "MANAGE PROPERTY" for the property you want to delete<br />
* Scroll to "Delete Property" select 'Delete property and All its rooms and bookings"<br />
<br />
Please Note : You will need to cancel or move upcoming bookings first.<br />
<br />
== Manage Bookings in a Property (Change status/delete/move) ==<br />
<br />
It is possible to change the status of all bookings in a property.<br />
It is possible to delete all bookings from a property.<br />
It is possible to move all bookings from a property. <br />
<br />
* Click on ACCOUNT LIST<br />
* Click on MANAGE ACCOUNT (owner of the property)<br />
* Go to "Property List" click on "MANAGE PROPERTY" <br />
* Click on Manage Room <br />
<br />
* Choose the booking(s) - tick individual booking or 'select all'<br />
<br />
You can Change the Status, delete and/or Move the bookings to another Property<br />
<br />
* Scroll to "Delete Property" select 'Delete property and All its rooms and bookings"<br />
To delete bookings from a Property, you will have to set to Cancelled first.<br />
<br />
== Delete Rates in a Property ==<br />
<br />
* Click on ACCOUNT LIST<br />
* Click on MANAGE ACCOUNT (owner of the property)<br />
* Go to "Property List" click on "MANAGE PROPERTY" <br />
* Click on Manage Room <br />
* Scroll to Rates<br />
* Delete Rate, select the Rates to Delete<br />
<br />
<br />
== Add custom menu==<br />
In SUB ACCOUNT (Account List) you can add a "Custom Control Panel Menu" via a HTML link to the top left of the control panel.<br />
<br />
*Click 'Edit' <br />
**Click on 'link' symbol<br />
**Enter the name and URL<br />
**Click Save<br />
<br />
To add multiple links, you can show side by side, so enter the details and click link, and then a space and another link.<br />
<br />
Or enter each link on an individual line, enter the first, then click return and enter the next in the line below.<br />
<br />
== Custom Tab in Bookings==<br />
In SUB ACCOUNT (Account List) you can add a custom tab to bookings. <br />
<br />
For content you can use HTML and template variables to include information from the booking.<br />
<br />
To change the name of the tab enter the following in the Control Panel Custom Text setting: <br />
*Custom Tab|New Name <br />
<br />
replacing New Name of the Tab with your preferred name.<br />
<br />
Each sub account can have its own custom tab. If a sub account has a custom tab defined, this will be shown instead of the global custom tab.<br />
<br />
If there is no custom tab for a sub account, the global custom tab (if used) will be shown. <br />
<br />
<br />
To hide the custom tab from individual sub accounts go to ACCOUNT LIST then <br />
<br />
*click on "Manage Account" and enter <br />
<br />
bookedit-custom<br />
<br />
in "Hide menu pages"</div>Andrianhttps://wiki.beds24.com/index.php?title=Category:Sub_Account&diff=16435Category:Sub Account2020-04-01T06:28:23Z<p>Andrian: /* Hide Menus and/or Settings from Sub Account or make them read only */</p>
<hr />
<div>[[Category:Account]]<br />
[[Category:Agents]]<br />
[[Category:Customise_Control_Panel]]<br />
<br />
''This page is about the menu Account Management (Click on the 'User' icon on the top right and then on 'Account Management, in the old control panel SUB ACCOUNT in the top right)''<br />
Each account can have sub accounts with a unique username and password. Sub accounts can be given restricted or full access to other accounts or individual properties. A sub account can also contain it's own properties. <br />
<br />
Only one person at a time can log in to any account or sub account.<br />
<br />
== Sub Accounts ==<br />
A property is always owned by one account or sub account but it can be set up to be accessed from other accounts. It inherits it's account level settings from this owner account. Therefore a property should be owned by the account which manages the property and whose Email address is used to send out confirmation messages and other system Emails. <br />
<br />
*If a property is managed mainly in the master account and the sub account just needs access to see certain information or to perform certain tasks it should be owned by the master account. In this case sub accounts are given access to the property.<br />
<br />
*If a property is managed mainly by the sub account and the master accounts just needs access it should be owned by the sub account. In this case the master account is given access to the property.<br />
<br />
Click on the 'User' icon on the top right and then on 'Account Management (in the old control panel SUB ACCOUNT in the top right) to create new sub accounts or manage existing sub accounts<br />
<br />
Global sub account settings apply to all sub accounts in one master account<br />
<br />
[[Image:Account-List.png|500px|link=]]<br />
[[Media:Account-List.png|view large]]<br />
<br />
Click on "Manage" to apply settings to an individual sub account<br />
<br />
[[Image:Sub-Account-Settings.png|500px|link=]]<br />
[[Media:Sub-Account-Settings.png|view large]]<br />
<br />
== Create a Sub Account ==<br />
Click on the 'User' icon on the top right and then on 'Account Management (in the old control panel SUB ACCOUNT in the top right) then on "CREATE NEW SUB ACCOUNT". Enter username password and Email.<br />
<br />
You can also [[Integromat.com#Create_a_Subaccount_from_a_Google_Form|create a subaccount via Integromat]].<br />
<br />
*Go to Account Settings <br />
<br />
*Assign the ROLE for Sub Account <br />
<br />
The "Role" determines access rights:<br />
*Admin: all rights<br />
*Co Master: all rights to the properties which the sub account owns and to which the sub account has access; access to the master accounts sub account menu; can change sub accounts in the master account and create sub accounts in the master account but does not have sub accounts of it own. <br />
*Sub Master: all rights to the properties which the sub account owns and to which the sub account has access; can have sub accounts of its own.<br />
*No Credit Card: all rights but no access to credit cards.<br />
*Accountant: Access to Standard Reports - Financial Reports and Read only access to CALENDAR Booking Grid.<br />
*Read Only: All parts of the control panel can be seen but not changed. <br />
*Back Office: All parts of the control panel can be seen and edited except for "SETTINGS" .<br />
*Back Office 2: All parts of the control panel can be seen be seen and edited except "SETTINGS" are "read only".<br />
*Front Desk: Has read and write rights for "bookings" and "guests". No access to SETTINGS, CUSTOM REPORTS and Standard reports with revenue information. Read only access to all other areas.<br />
*Front Desk 2: Has read only access to all areas of the control panel. Has read and write rights for "bookings" and "guests". <br />
*Cleaner: Read only access to bookings in the CALENDAR. Access to standard reports "Cleaning", "Daily Activity", "Cleaning Brief" and "Daily Unit Activity".<br />
*Cleaner Manager: Read only access to bookings in the CALENDAR. Can open the booking and see details. Access to standard reports "Arrival", "Departure", "Current Guests", "Cleaning", "Daily Activity", "Cleaning Brief" and "Daily Unit Activity".<br />
*Channelmanager: Access to DASHBBOARD, CALENDAR, BOOKINGS, RATES, in SETTINGS they can see property setting, room setting, channel settings. <br />
*Agent: Access to the CALENDAR only. Can add and manage own bookings if he has write access to a property. Bookings from other sources only show as blocked dates. Any rooms with a sell priority less than 10 are hidden. This allows the creation of rooms "hidden" from the agent.<br />
*Agent 2: Access to the CALENDAR and BOOKINGS only. Can add and manage own bookings and prices if he has write access to a property. Bookings from other sources only show as blocked dates. ny rooms with a sell priority less than 10 are hidden. This allows the creation of rooms "hidden" from the agent.<br />
*Agent 3: Access to the DASHBOARD, CALENDAR, and BOOKINGS only. Can add and manage own bookings and prices if he has write access to a property. Bookings from other sources only show as blocked dates. Any rooms with a sell priority less than 10 are hidden. This allows the creation of rooms "hidden" from the agent.<br />
*No Access: This role can be used to block a sub accounts access. <br />
<br />
<br />
NOTE: The following roles have access to credit card details: "Admin", "Read Only", "Back Office" and "Front Desk". Credit card access is set per property. See further down how to allow credit card access for a property. To prohibit credit card access enter the word ''creditcard'' in "Hide menu pages".<br />
<br />
<br />
Settings below can be left as default and updated in sub account if ROLE has permissions, otherwise can be set by the Master Account. <br />
<br />
*Allow Delete Bookings - set if you allow the sub account to delete bookings<br />
<br />
*Outgoing Email - Set whether this sub account can use the master account outgoing email settings for sending email. Required if you want the sub account to send auto action emails.<br />
<br />
*Support Tickets - Specify if the account can send support tickets and if so, who will answer them.<br />
<br />
*Write Access Bookings - Set if this account can modify bookings created by other accounts<br />
<br />
*Invoicee visibility - Invoicee visibility within bookings (all in Property owner or only those created in sub account)<br />
<br />
*Include actions from - Include auto actions from another account, they will be visible in Bookings with 'Manual' trigger.<br />
<br />
*Maximum Google Ads Commission = 999999 (default)<br />
<br />
*Account<br />
**Check Account Info<br />
**Account Template Variables<br />
<br />
*Preferences<br />
**Control Panel<br />
**Control Panel Calendar<br />
**Bookings<br />
**Highlight Colours<br />
<br />
*Outgoing Email<br />
**Setup the outgoing email service for the sub account, required to send emails from the sub account.<br />
<br />
*Host Notifications<br />
**can be set by Master account or in each Sub Account if ROLE allows access.<br />
<br />
*Account Access<br />
**Update Sub Account email address<br />
**Required if sub account will be using API<br />
<br />
=== Clone Account Settings ===<br />
<br />
Click on "Clone Account Settings" button to select settings to apply from one account to another account/sub account.<br />
<br />
It is possible to clone settings from one Account to a Sub Account<br />
<br />
* Dashboard<br />
* Account<br />
* Account Access<br />
* Account Preferences<br />
* Outgoing Email<br />
* Host Notifications<br />
* Booking Page > Multiple Properties<br />
* Booking Page > Internationalization<br />
* Channel Manager<br />
* Custom Reports<br />
* Guest Management > Auto Actions (visible when you select the account to clone from)<br />
* Guest Management > Invoicee (visible when you select the account to clone from)<br />
<br />
=== Give Sub Account Access to all Properties in the Master Account===<br />
*Click on ACCOUNT LIST <br />
*Click on MANAGE ACCOUNT for the Sub Account<br />
*in "Access All Properties in Another Account" select the account that can be accessed. Set which areas the sub account can access "read only" and which "read and write"<br />
*if required block sub accounts from selected pages in "Menu Settings"<br />
<br />
=== Give Sub Accounts Access to Selected Properties in the Master Account===<br />
*Click on ACCOUNT LIST <br />
*Click on MANAGE ACCOUNT for the Master Account<br />
*in the "Property List" click on "MANAGE PROPERTY" for the property you allow the sub account to access<br />
*in "Make Property Available in Multiple Accounts" set "Make Property Available In Sub Account" to the sub account which can access the property then SAVE<br />
*After you have saved you can set which "Access Rights" the sub account has<br />
*if required block sub accounts from selected pages in "Menu Settings"<br />
<br />
=== Remove Sub Accounts Access to Selected Properties in the Master Account===<br />
*Click on ACCOUNT LIST <br />
*Click on MANAGE ACCOUNT for the Master Account<br />
*in the "Property List" click on "MANAGE PROPERTY" for the property you allow the sub account to access<br />
*in "Make Property Available in Multiple Accounts" click 'REMOVE' then SAVE<br />
<br />
===Specify Access Rights===<br />
In ACCOUNT LIST-MANAGE ACCOUNT for the specific sub account you can specify the access rights:<br />
*Control Panel: defines if the property is visible in the controls read-only mode or visible with write access. <br />
*Inventory Linking: controls if the prices and availability can be linked. Values are visible in read-only mode or visible with write access. <br />
*Booking Linking: defines if the bookings from the property are hidden, visible in read-only mode or visible with write access. <br />
<br />
Note: If you include bookings from another property you will also need to allow "Booking Linking" from the property which owns the booking to see them.<br />
<br />
=== Hide Menus and/or Settings from Sub Account or make them read only===<br />
You can <br />
*make whole pages "read only"<br />
*hide whole pages <br />
*hide individual settings <br />
<br />
If you want to limit individual sub accounts click on "Manage Account" and use the settings there.<br />
<br />
To apply the limitations to all sub accounts use the "Global Sub Account Settings" under "Account List"<br />
<br />
<span class="circle" >{{#fas:lightbulb}} Tip</span> If you limit settings for all sub account you can make them visible and/or readalbe selected sub account by adding a ! symbol in front of the page/setting which is globally hidden. You might need to enter the code in both "Read Only Menu Pages" and "Hide Menu Pages" to make them visible and writeable. <br />
<br />
Example: The entry '''dashboard''' in "Hide menu pages" in "Global Sub Account Settings" will hide the dashboard page from all sub accounts. If you enter '''!dashboard''' in the "Hide menu pages" for an individual sub account they will see the dashboard.<br />
<br />
==== Hide whole menu pages ====<br />
*To find out the identifier of a page you can look at the URL. The identifier is the word after 'pagetype='.<br />
<br />
EXAMPLES:<br />
<br />
<i>synchroniser</i> - hides ALL Channel Manager pages<br />
<br />
<i>syncroniserbookingcomxml</i> - hides only the Booking.com channel manager page.<br />
<br />
<i>settings</i> - hides the menu 'Settings'<br />
<br />
<i>settings,rates</i> - hides the menus 'Settings' and 'Rates'<br />
<br />
<i>report</i> - hides the menu 'Reports' (This is an exception as this identifier is never visible.)<br />
<br />
<i>reports</i> - hides the sub menu 'Standard Reports' from the drop-down menu 'Reports'<br />
<br />
<i>reports2</i> - hides the sub menu 'Custom Reports' from the drop-down menu 'Reports'<br />
<br />
<i>reportlogs2</i> - hides the sub menu 'Booking Page Log' from the drop-down menu 'Reports'<br />
<br />
==== Hide individual settings ====<br />
*Click on "Manage" for the sub account<br />
*Click on "Login"<br />
*Go to the setting you want to hide <br />
*Click on the copy icon next to the setting<br />
*Click on "Hide"<br />
<br />
Note: The copy icon is not available for all settings. Contact us if you want to hide a setting which does not have a copy icon. <br />
<br />
==== Hide specific tabs or sub menus from menu pages ====<br />
===== Bookings=====<br />
<i><br />
bookings-calendar<br />
</i><br />
<br />
===== Rates =====<br />
<i><br />
rates-list<br />
<br />
rates-calendar<br />
<br />
rates-channels<br />
</i><br />
<br />
==== Hide specific tabs from popup menus ====<br />
===== Booking popup =====<br />
<i><br />
bookedit-info<br />
<br />
bookedit-summary<br />
<br />
bookedit-detail<br />
<br />
bookedit-charges<br />
<br />
bookedit-invoice<br />
<br />
bookedit-guest<br />
<br />
bookedit-log<br />
<br />
bookedit-mail<br />
</i><br />
<br />
===== Rate popup =====<br />
<i><br />
rateedit-rooms<br />
<br />
rateedit-discounts<br />
<br />
rateedit-upsell<br />
<br />
rateedit-channels<br />
</i><br />
<br />
<br />
==== Hide individual standard reports ====<br />
Enter the following phrases in "Hide menu pages".<br />
<br />
reports-guestsandhousekeeping - hide all guests and housekeeping report<br />
<br />
reports-occupancy - this hides all occupancy reports<br />
<br />
reports-financial - this hides all financial reports<br />
<br />
reports-invoices - this hides all invoice reports<br />
<br />
reports-payments - this hides all payments reports<br />
<br />
reports-monthlyrevenue - this hides all monthly revenue reports<br />
<br />
reports-arrivals<br />
<br />
reports-departures<br />
<br />
reports-dailyactivity<br />
<br />
reports-dailyunitactivity<br />
<br />
reports-dailyunitnotes<br />
<br />
reports-currentguests<br />
<br />
reports-cleaning<br />
<br />
reports-cleaningbrief<br />
<br />
reports-invoices<br />
<br />
reports-occupancy<br />
<br />
reports-monthlyrevenue<br />
<br />
reports-financial<br />
<br />
reports-country<br />
<br />
reports-payments<br />
</i><br />
<br />
==== Hide certain functions ====<br />
===== Hide the 'Show' options in the Calendar =====<br />
<br />
Log into the sub account, go to the calendar and untick all the options you don't want. Log out and log into the master account. Go to the 'Sub Accounts' menu and click on 'Manage Account' for the sub account. Add the following code in the field "Control panel custom CSS":<br />
<br />
.dashgridshowfilter{display:none;}<br />
<br />
This hides the 'Show' drop-down function in the sub account. The user can only see the options that you have left ticked and they can't tick them back on because the drop-down is not there anymore.<br />
<br />
===== Hide the 'Delete' button in the booking popup =====<br />
<br />
Go to SUB ACCOUNTS and add the following code in the field "Control panel custom CSS" for the sub account:<br />
<br />
.pagetypeajaxbookedit .b24btn_Delete{display: none}<br />
<br />
===== Hide the 'Add Booking' button (suitcase icon) in the calendar =====<br />
<br />
Go to SUB ACCOUNTS and add the following code in the field "Control panel custom CSS" for the sub account:<br />
<br />
.icon-suitcase, .b24btn_AddBooking{display:none}<br />
<br />
For more possibilities using custom CSS have a look at this page: [https://wiki.beds24.com/index.php/Custom_CSS Custom CSS]<br />
<br />
=== Allow Sub Accounts to View Credit Card Details ===<br />
This is set per property. <br />
<br />
*Click on "Manage Account" for the Master Account, to see the property list. <br />
<br />
In the "Property List" <br />
*click on "MANAGE PROPERTY" and set "View Credit Cards" = Owner and linked accounts.<br />
<br />
=== Set Sub Account to send Email from their own Email Address ===<br />
*Log into the sub account and go SETTINGS->ACCOUNT->OUTGOING EMAIL. Set the system up to use the sub accounts Email address following the instructions (click on HELP in the top right menu).<br />
*Go to SUB ACCOUNTS <br />
*Click on Manage Account <br />
*Go to Account Settings and set "Outgoing Email"= Never use Master Account or Use Master Account as Fallback.<br />
<br />
=== Block Sub Accounts from sending SMS===<br />
Hide the menu pages by adding<br />
<br />
automail.smsenable,owners.smsenable,owners.smsenable2<br />
<br />
in "Hide menu pages".<br />
<br />
===Messages and Pop-up news to Sub Accounts ===<br />
The function "Message to Account" allows to send information to all sub accounts. <br />
<br />
When you click on "Manage Account" you can also create messages for individual sub accounts.<br />
<br />
=== Make Sub Account Properties available in the Master Account ===<br />
*Click on ACCOUNT LIST <br />
*Click on MANAGE ACCOUNT for the Sub Account<br />
*Click on MANAGE PROPERTY for the Property<br />
*Set "Available in Master Account" to enable.<br />
<br />
Note: Required if you have Auto Actions in the Master Account that you want to trigger across multiple accounts/properties. <br />
In Auto Action : Trigger Tab > Property = 'All visible in account'<br />
<br />
=== Delete a Sub Account ===<br />
<br />
It is only possible to delete a sub account if the property they own has no future bookings, see the details in 'Manage Bookings in a Property' for more details. <br />
<br />
It is only possible to delete a sub account if they have no Auto Actions. <br />
<br />
*Go to SETTINGS -> GUEST MANAGEMENT -> AUTO ACTIONS <br />
*Click 'Edit' open the Auto Action <br />
*Click 'Delete' <br />
<br />
Once the properties/bookings/auto actions are deleted then <br />
*Go to SUB ACCOUNT, <br />
*Click on 'Manage Account' for the Sub Account, <br />
*Scroll to the bottom of the page<br />
*Click 'Delete' sub account.<br />
<br />
== Make a Property available in another Account which is not related ==<br />
*Click on ACCOUNT LIST <br />
*Click on MANAGE ACCOUNT for the Sub Account<br />
*Click on MANAGE PROPERTY for the Property<br />
*Add the "Association Code" of the accounts which should access the property in the "Make Property Available With Association Code" field<br />
<br />
The external account can find their association code in SETTINGS-> ACCOUNT.<br />
<br />
== Inter Property Linking ==<br />
* Click on Manage Property<br />
<br />
Certain items like rates and room dependency settings can be linked with other rooms.<br />
The Inter Property Linking settings controls the ability of this property to link with other properties.<br />
<br />
Possible values are:<br />
* None - The properties rooms can only link with rooms in the same property.<br />
* Same Owner Account - The properties rooms can only link with other properties owned by the same account.<br />
* All - The properties rooms can link with all properties available in the owner account.<br />
<br />
== Make one Account access Another Account ==<br />
*Click on ACCOUNT LIST <br />
*Click on MANAGE ACCOUNT for the Sub Account.<br />
*Use the "Access All Properties in Another Account" menu to allow this account access to another account.<br />
<br />
This will only allow access to properties "owned" by the other account but not properties owned by a third account which are visible in the account.<br />
<br />
== Clone Properties ==<br />
Settings from one property can be applied to one or more properties in a sub account. <br />
<br />
Click on "Manage Account" and then on "Clone Property Settings" and select which settings from which property should be copied to others.<br />
<br />
== Clone Property Settings ==<br />
<br />
Settings from one property can be applied to another property.<br />
<br />
Go to the list of Sub Accounts, <br />
<br />
*Click on "Manage Account" <br />
<br />
*Click on "Clone Property Settings" <br />
<br />
and scroll down through the settings, tick the appropriate settings. <br />
<br />
* Properties<br />
* Booking Rules<br />
* Booking Questions<br />
* Upsell Items Note: pictures will not copy and need to be assigned manually<br />
* Payment Collection<br />
* Credit Cards<br />
* Confirmation Messages<br />
* Booking Page<br />
* Guest Management<br />
<br />
== Move Properties to a different Account ==<br />
*Click on ACCOUNT LIST <br />
*Click on MANAGE ACCOUNT for the Sub Account<br />
*Click on MANAGE PROPERTY for the Property<br />
*Change the owner account of the property.<br />
<br />
== Move Rooms to a different Property ==<br />
*Click on ACCOUNT LIST <br />
*Click on MANAGE ACCOUNT for the Sub Account<br />
*Click on MANAGE PROPERTY for the Property<br />
*Click on MANAGE ROOM for the Room<br />
*Select the property to move to (from the list in PROPERTY)<br />
<br />
== Delete a Property from an Account ==<br />
<br />
You need to delete the property from the Account that owns the Property<br />
<br />
* Click on ACCOUNT LIST<br />
* Click on MANAGE ACCOUNT (owner of the property)<br />
* Go to "Property List" click on "MANAGE PROPERTY" for the property you want to delete<br />
* Scroll to "Delete Property" select 'Delete property and All its rooms and bookings"<br />
<br />
Please Note : You will need to cancel or move upcoming bookings first.<br />
<br />
== Manage Bookings in a Property (Change status/delete/move) ==<br />
<br />
It is possible to change the status of all bookings in a property.<br />
It is possible to delete all bookings from a property.<br />
It is possible to move all bookings from a property. <br />
<br />
* Click on ACCOUNT LIST<br />
* Click on MANAGE ACCOUNT (owner of the property)<br />
* Go to "Property List" click on "MANAGE PROPERTY" <br />
* Click on Manage Room <br />
<br />
* Choose the booking(s) - tick individual booking or 'select all'<br />
<br />
You can Change the Status, delete and/or Move the bookings to another Property<br />
<br />
* Scroll to "Delete Property" select 'Delete property and All its rooms and bookings"<br />
To delete bookings from a Property, you will have to set to Cancelled first.<br />
<br />
== Delete Rates in a Property ==<br />
<br />
* Click on ACCOUNT LIST<br />
* Click on MANAGE ACCOUNT (owner of the property)<br />
* Go to "Property List" click on "MANAGE PROPERTY" <br />
* Click on Manage Room <br />
* Scroll to Rates<br />
* Delete Rate, select the Rates to Delete<br />
<br />
<br />
== Add custom menu==<br />
In SUB ACCOUNT (Account List) you can add a "Custom Control Panel Menu" via a HTML link to the top left of the control panel.<br />
<br />
*Click 'Edit' <br />
**Click on 'link' symbol<br />
**Enter the name and URL<br />
**Click Save<br />
<br />
To add multiple links, you can show side by side, so enter the details and click link, and then a space and another link.<br />
<br />
Or enter each link on an individual line, enter the first, then click return and enter the next in the line below.<br />
<br />
== Custom Tab in Bookings==<br />
In SUB ACCOUNT (Account List) you can add a custom tab to bookings. <br />
<br />
For content you can use HTML and template variables to include information from the booking.<br />
<br />
To change the name of the tab enter the following in the Control Panel Custom Text setting: <br />
*Custom Tab|New Name <br />
<br />
replacing New Name of the Tab with your preferred name.<br />
<br />
Each sub account can have its own custom tab. If a sub account has a custom tab defined, this will be shown instead of the global custom tab.<br />
<br />
If there is no custom tab for a sub account, the global custom tab (if used) will be shown. <br />
<br />
<br />
To hide the custom tab from individual sub accounts go to ACCOUNT LIST then <br />
<br />
*click on "Manage Account" and enter <br />
<br />
bookedit-custom<br />
<br />
in "Hide menu pages"</div>Andrianhttps://wiki.beds24.com/index.php?title=Refund_Vouchers&diff=16237Refund Vouchers2020-03-22T08:42:54Z<p>Andrian: </p>
<hr />
<div>[[Category:Properties]]<br />
[[Category:Rates]]<br />
[[Category:Enhanced_Selling]]<br />
[[Category:Booking_Engine]]<br />
<br />
''This page explains how to set up Deposit/Refund Vouchers''<br />
<br />
If you would like to provide a 'Voucher' for deposit/payments made for cancelled bookings see the details below.<br />
<br />
<br />
<br />
== Option 1 - Keep the original booking, remove existing charges and keep payments ==<br />
<br />
=== How it works ===<br />
<br />
You have bookings that have been cancelled, you are not refunding the payments however would like to honor the payments collected for a future date. <br />
<br />
This option will utilise the Group function in Beds24 to link the cancelled booking with the payment details to a new booking. <br />
<br />
The original booking id/reservation number will be used as the Guest Voucher code.<br />
<br />
<br />
=== Set up Booking page ===<br />
<br />
In order that you can link the original booking and new booking then you need to add a booking question to collect the original booking id when the guest makes their booking. <br />
<br />
1. Go to SETTINGS -> PROPERTIES-> BOOKING QUESTIONS > <br />
<br />
Create a Custom Booking Question:<br />
<br />
*Question = "Please provide Original Booking id" (for example)<br />
<br />
*Type = Single Line Field<br />
<br />
*Usage = Optional<br />
<br />
=== Manage Bookings ===<br />
<br />
2. Original Booking Status = Cancelled (you can manually cancel the booking or it has been cancelled by a Channel)<br />
<br />
Open the Booking, <br />
*Go to "Charges & Payments" tab and delete the Charges section (usually the top row), use the red X. <br />
<br />
This will remove the Charges but leave the payment details and Payments leave as is.<br />
<br />
3. New bookings<br />
<br />
When a guest creates a new booking, you should see the original booking id entered in the Custom Question.<br />
<br />
*Copy and paste the Original Booking Number, <br />
*Go to the Invoice Tab of the New booking, <br />
*Enter the Original Booking Number into the box ‘Add Existing Booking to Group’ - this will create a ‘group booking’ and add the Original value to the "Invoice" tab of the Booking. <br />
<br />
4. Create an Auto Action to send email confirmation to the guest. <br />
<br />
*Go to SETTINGS -> GUEST MANAGEMENT -> AUTO ACTIONS <br />
<br />
It is possible to use the Custom Question to trigger Auto Actions, <br />
<br />
<br />
Trigger tab :- <br />
<br />
Booking Field Does Not Contain = Custom Question X - (leave next field blank) <br />
<br />
This auto action will only trigger if the Custom Question field is filled.<br />
<br />
Message tab :- <br />
<br />
Enter the text you need to send to the guest with/without a payment link if there is additional payment required.<br />
<br />
== Option 2 - If you want to view/keep the original charges made on the 'original booking' ==<br />
<br />
=== How it works ===<br />
<br />
You have bookings that have been cancelled, you are not refunding the payments however would like to honor the payments collected for a future date. <br />
<br />
You would like to keep the details of the original booking charges. <br />
<br />
The option will utilise the Group function in Beds24 to link the cancelled booking with the payment details to a new booking. <br />
<br />
The original booking id/reservation number will be used as the Guest Voucher code.<br />
<br />
=== Set up Invoicee ===<br />
<br />
1. Create an Invoicee<br />
<br />
Go to SETTINGS -> GUEST MANAGEMENT -> INVOICEES > Create New Invoicee<br />
<br />
2. Create the Name and details - for example Invoice = COVID-19<br />
<br />
=== Set up Booking Page ===<br />
<br />
3. Go to SETTINGS -> PROPERTIES-> BOOKING QUESTIONS, so the guest can enter the original booking id. <br />
<br />
Go to SETTINGS -> PROPERTIES-> BOOKING QUESTIONS > <br />
<br />
Create a Custom Booking Question:<br />
<br />
*Question = "Please provide Original Booking id" (for example)<br />
<br />
*Type = Single Line Field<br />
<br />
*Usage = Optional<br />
<br />
=== Manage bookings ===<br />
<br />
4. Original Booking Status = Cancelled (you can manually cancel the booking or it has been cancelled by a Channel)<br />
<br />
Open the Booking, <br />
*Go to "Charges & Payments" tab and for each 'charge' click ... (3 dots - far right) and select Invoicee - COVID-19, repeat for each 'charge' you will see the values at the bottom of the page. <br />
<br />
Payments leave as is<br />
<br />
5. New bookings<br />
<br />
When a guest creates a new booking with details entered in the Custom Question, <br />
<br />
*Copy and paste the Original Booking Number, <br />
*Go to the Invoice Tab of the New booking, <br />
*Enter the Original Booking Number into the box ‘Add Existing Booking to Group’ - this will create a ‘group booking’ and add the Original value to the "Invoice" tab of the Booking. <br />
<br />
6. Create an Auto Action to send email confirmation to the guest. <br />
<br />
*Go to SETTINGS -> GUEST MANAGEMENT -> AUTO ACTIONS <br />
<br />
It is possible to use the Custom Question to trigger Auto Actions, <br />
<br />
<br />
Trigger tab :- <br />
<br />
Booking Field Does Not Contain = Custom Question X - (leave next field blank) <br />
This auto action will only trigger if the Custom Question field is filled.<br />
<br />
<br />
Message tab :- <br />
<br />
Enter the text you need to send to the guest with/without a payment link if there is additional payment required.<br />
<br />
== Option 3 - If you want to create a Special rate for guests to rebook ==<br />
<br />
=== How it works ===<br />
<br />
You want to offer your guests the opportunity to make a booking with a special price, due to cancellation or special circumstance. <br />
<br />
This option utilises the 'Agent' functions in Beds24. <br />
<br />
=== Special prices and booking page for your guests. ===<br />
<br />
You can create a special booking page which can be used to sell your property at different prices. This can be used for example if you have re-booking after cancellations.<br />
<br />
By creating different rates with and without the agent channel activated you can show different prices depending on the URL which opens the booking page.<br />
<br />
*Consider if you want the guests to make any payment, if so then select the appropriate Booking Type in the Daily Price/Rate/Offer. <br />
<br />
*Consider if you want to accept 'Request or Confirmed' bookings for these bookings, again you can set the Booking Type in Offers. <br />
<br />
*If you want to offer different discounts depending on where the guests booked originally (Booking.com/Expedia) then you can create a different Agent code for each Channel with Daily Prices/Rates with the appropriate 'Agent Code'.<br />
<br />
<br />
=== Create your Special Booking Page === <br />
<br />
=== Setup the Agent Codes ===<br />
<br />
1. Go to SETTINGS ->BOOKING ENGINE-> BOOKING PAGE-> BEHAVIOUR. Enter your "Agent Code". <br />
<br />
Then you can add the agency code in the format &agent=AGENT_CODE_SETTING to the URL of your booking page.<br />
<br />
Example: Your booking page is: https://www.beds24.com/booking2.php?propid=13208<br />
<br />
Your agency code is: Agent<br />
<br />
Your agency URL is: https://www.beds24.com/booking2.php?propid=13208&agent=COVID19<br />
<br />
<br />
If you require to see the bookings created by this Agent in reports or use to trigger Auto Actions, then add &referer to the URL<br />
<br />
Your agency URL is: https://www.beds24.com/booking2.php?propid=13208&agent=COVID19&referer=COVID19<br />
<br />
=== Create prices ===<br />
<br />
Create an Offer to use/manage the availability of these Daily Prices/Offers.<br />
<br />
2. Go to SETTINGS-> PROPERTIES-> OFFERS and create an offer, (Depending on how you want to manage these bookings). <br />
*Set the 'Enable' Always OR Only when available, <br />
*Booking Type, <br />
*Allow Cancellations. <br />
<br />
3. Create the prices<br />
<br />
Using daily prices:<br />
<br />
*Go to SETTINGS-> PROPERTIES-> ROOMS-> DAILY PRICES click on "Edit", <br />
*set the offer and activate the daily price for www.beds24.com - agents. <br />
*Enter the Agent code(s)<br />
<br />
If you have created multiple agent codes enter the code or codes of the agents you want to apply the price to in the field "Agent Codes".<br />
<br />
Go to Calendar, <br />
*Enter the prices for this Daily Price.<br />
<br />
Using Rates:<br />
<br />
*Go to RATES and open an existing rate you want to use or add a new rate. <br />
*Enter the prices and conditions which apply to the agent in the tab "Summary". <br />
*Set the Offer in the tab 'Room'. <br />
*Go to the tab "Channels" untick "www.beds24.com" and tick www.beds24.com - agents" to apply this rate only to the agent. <br />
*Enter the Agent code(s)<br />
<br />
If you have created multiple agent codes enter the code or codes of the agents you want to apply the price to in the field "Agent Codes".<br />
<br />
=== Manage bookings/discount link ===<br />
<br />
Set up an Auto Action to send an email to your guests with the URL to your booking page and the Agent code added. <br />
<br />
If you have setup different Codes for each of the Channels, then ensure you select the appropriate 'Booking Source'<br />
<br />
4. Create an Auto Action to send email to the guests you are offering the Special Rate to. <br />
<br />
*Go to SETTINGS -> GUEST MANAGEMENT -> AUTO ACTIONS <br />
<br />
Consider the bookings that were cancelled and how to identify then so you can send the URL to those guests. Did you apply a Booking Info Code, or add NOTES? <br />
<br />
<br />
Trigger tab :- <br />
<br />
Booking Status = Cancelled<br />
<br />
Booking Info Code = COVID19 (for example)<br />
<br />
Message tab :- <br />
<br />
Enter the text you need to send to the guest with the Special Booking Page.<br />
<br />
<br />
Your normal Booking page URL = https://www.beds24.com/booking2.php?propid=13208 then you add the Agent code details &=COVID19<br />
<br />
Then you have = https://www.beds24.com/booking2.php?propid=13208&COVID19<br />
<br />
By adding &referer=COVID19 (or any text you prefer) to the end of the URL you will also be able to track any bookings that have been generated by existing guests. <br />
<br />
So you can use this URL :- <br />
https://www.beds24.com/booking2.php?propid=13208&agent=COVID19&referer=COVID19<br />
<br />
*If you use any software (like bitly.com) that can shorten URL links, you can mask the URL if you prefer, have a look on the internet and search for 'Shorten URL Links'<br />
<br />
Consider other Auto Actions you want to send to the guests that use this Special Booking Page, use the Referer=COVID19 in the Trigger tab of the Auto Action.</div>Andrianhttps://wiki.beds24.com/index.php?title=Gift_Vouchers1&diff=16236Gift Vouchers12020-03-22T08:40:17Z<p>Andrian: Andrian moved page Gift Vouchers1 to Refund Vouchers</p>
<hr />
<div>#REDIRECT [[Refund Vouchers]]</div>Andrianhttps://wiki.beds24.com/index.php?title=Refund_Vouchers&diff=16235Refund Vouchers2020-03-22T08:40:17Z<p>Andrian: Andrian moved page Gift Vouchers1 to Refund Vouchers</p>
<hr />
<div><br />
<br />
[[Category:Enhanced_Selling]]<br />
<br />
''This page explains how to set up Deposit/Refund Vouchers''<br />
<br />
If you would like to provide a 'Voucher' for deposit/payments made for cancelled bookings see the details below.<br />
<br />
<br />
<br />
== Option 1 - Keep the original booking, remove existing charges and keep payments ==<br />
<br />
=== How it works ===<br />
<br />
You have bookings that have been cancelled, you are not refunding the payments however would like to honor the payments collected for a future date. <br />
<br />
This option will utilise the Group function in Beds24 to link the cancelled booking with the payment details to a new booking. <br />
<br />
The original booking id/reservation number will be used as the Guest Voucher code.<br />
<br />
<br />
=== Set up Booking page ===<br />
<br />
In order that you can link the original booking and new booking then you need to add a booking question to collect the original booking id when the guest makes their booking. <br />
<br />
1. Go to SETTINGS -> PROPERTIES-> BOOKING QUESTIONS > <br />
<br />
Create a Custom Booking Question:<br />
<br />
*Question = "Please provide Original Booking id" (for example)<br />
<br />
*Type = Single Line Field<br />
<br />
*Usage = Optional<br />
<br />
=== Manage Bookings ===<br />
<br />
2. Original Booking Status = Cancelled (you can manually cancel the booking or it has been cancelled by a Channel)<br />
<br />
Open the Booking, <br />
*Go to "Charges & Payments" tab and delete the Charges section (usually the top row), use the red X. <br />
<br />
This will remove the Charges but leave the payment details and Payments leave as is.<br />
<br />
3. New bookings<br />
<br />
When a guest creates a new booking, you should see the original booking id entered in the Custom Question.<br />
<br />
*Copy and paste the Original Booking Number, <br />
*Go to the Invoice Tab of the New booking, <br />
*Enter the Original Booking Number into the box ‘Add Existing Booking to Group’ - this will create a ‘group booking’ and add the Original value to the "Invoice" tab of the Booking. <br />
<br />
4. Create an Auto Action to send email confirmation to the guest. <br />
<br />
*Go to SETTINGS -> GUEST MANAGEMENT -> AUTO ACTIONS <br />
<br />
It is possible to use the Custom Question to trigger Auto Actions, <br />
<br />
<br />
Trigger tab :- <br />
<br />
Booking Field Does Not Contain = Custom Question X - (leave next field blank) <br />
<br />
This auto action will only trigger if the Custom Question field is filled.<br />
<br />
Message tab :- <br />
<br />
Enter the text you need to send to the guest with/without a payment link if there is additional payment required.<br />
<br />
== Option 2 - If you want to view/keep the original charges made on the 'original booking' ==<br />
<br />
=== How it works ===<br />
<br />
You have bookings that have been cancelled, you are not refunding the payments however would like to honor the payments collected for a future date. <br />
<br />
You would like to keep the details of the original booking charges. <br />
<br />
The option will utilise the Group function in Beds24 to link the cancelled booking with the payment details to a new booking. <br />
<br />
The original booking id/reservation number will be used as the Guest Voucher code.<br />
<br />
=== Set up Invoicee ===<br />
<br />
1. Create an Invoicee<br />
<br />
Go to SETTINGS -> GUEST MANAGEMENT -> INVOICEES > Create New Invoicee<br />
<br />
2. Create the Name and details - for example Invoice = COVID-19<br />
<br />
=== Set up Booking Page ===<br />
<br />
3. Go to SETTINGS -> PROPERTIES-> BOOKING QUESTIONS, so the guest can enter the original booking id. <br />
<br />
Go to SETTINGS -> PROPERTIES-> BOOKING QUESTIONS > <br />
<br />
Create a Custom Booking Question:<br />
<br />
*Question = "Please provide Original Booking id" (for example)<br />
<br />
*Type = Single Line Field<br />
<br />
*Usage = Optional<br />
<br />
=== Manage bookings ===<br />
<br />
4. Original Booking Status = Cancelled (you can manually cancel the booking or it has been cancelled by a Channel)<br />
<br />
Open the Booking, <br />
*Go to "Charges & Payments" tab and for each 'charge' click ... (3 dots - far right) and select Invoicee - COVID-19, repeat for each 'charge' you will see the values at the bottom of the page. <br />
<br />
Payments leave as is<br />
<br />
5. New bookings<br />
<br />
When a guest creates a new booking with details entered in the Custom Question, <br />
<br />
*Copy and paste the Original Booking Number, <br />
*Go to the Invoice Tab of the New booking, <br />
*Enter the Original Booking Number into the box ‘Add Existing Booking to Group’ - this will create a ‘group booking’ and add the Original value to the "Invoice" tab of the Booking. <br />
<br />
6. Create an Auto Action to send email confirmation to the guest. <br />
<br />
*Go to SETTINGS -> GUEST MANAGEMENT -> AUTO ACTIONS <br />
<br />
It is possible to use the Custom Question to trigger Auto Actions, <br />
<br />
<br />
Trigger tab :- <br />
<br />
Booking Field Does Not Contain = Custom Question X - (leave next field blank) <br />
This auto action will only trigger if the Custom Question field is filled.<br />
<br />
<br />
Message tab :- <br />
<br />
Enter the text you need to send to the guest with/without a payment link if there is additional payment required.<br />
<br />
== Option 3 - If you want to create a Special rate for guests to rebook ==<br />
<br />
=== How it works ===<br />
<br />
You want to offer your guests the opportunity to make a booking with a special price, due to cancellation or special circumstance. <br />
<br />
This option utilises the 'Agent' functions in Beds24. <br />
<br />
=== Special prices and booking page for your guests. ===<br />
<br />
You can create a special booking page which can be used to sell your property at different prices. This can be used for example if you have re-booking after cancellations.<br />
<br />
By creating different rates with and without the agent channel activated you can show different prices depending on the URL which opens the booking page.<br />
<br />
*Consider if you want the guests to make any payment, if so then select the appropriate Booking Type in the Daily Price/Rate/Offer. <br />
<br />
*Consider if you want to accept 'Request or Confirmed' bookings for these bookings, again you can set the Booking Type in Offers. <br />
<br />
*If you want to offer different discounts depending on where the guests booked originally (Booking.com/Expedia) then you can create a different Agent code for each Channel with Daily Prices/Rates with the appropriate 'Agent Code'.<br />
<br />
<br />
=== Create your Special Booking Page === <br />
<br />
=== Setup the Agent Codes ===<br />
<br />
1. Go to SETTINGS ->BOOKING ENGINE-> BOOKING PAGE-> BEHAVIOUR. Enter your "Agent Code". <br />
<br />
Then you can add the agency code in the format &agent=AGENT_CODE_SETTING to the URL of your booking page.<br />
<br />
Example: Your booking page is: https://www.beds24.com/booking2.php?propid=13208<br />
<br />
Your agency code is: Agent<br />
<br />
Your agency URL is: https://www.beds24.com/booking2.php?propid=13208&agent=COVID19<br />
<br />
<br />
If you require to see the bookings created by this Agent in reports or use to trigger Auto Actions, then add &referer to the URL<br />
<br />
Your agency URL is: https://www.beds24.com/booking2.php?propid=13208&agent=COVID19&referer=COVID19<br />
<br />
=== Create prices ===<br />
<br />
Create an Offer to use/manage the availability of these Daily Prices/Offers.<br />
<br />
2. Go to SETTINGS-> PROPERTIES-> OFFERS and create an offer, (Depending on how you want to manage these bookings). <br />
*Set the 'Enable' Always OR Only when available, <br />
*Booking Type, <br />
*Allow Cancellations. <br />
<br />
3. Create the prices<br />
<br />
Using daily prices:<br />
<br />
*Go to SETTINGS-> PROPERTIES-> ROOMS-> DAILY PRICES click on "Edit", <br />
*set the offer and activate the daily price for www.beds24.com - agents. <br />
*Enter the Agent code(s)<br />
<br />
If you have created multiple agent codes enter the code or codes of the agents you want to apply the price to in the field "Agent Codes".<br />
<br />
Go to Calendar, <br />
*Enter the prices for this Daily Price.<br />
<br />
Using Rates:<br />
<br />
*Go to RATES and open an existing rate you want to use or add a new rate. <br />
*Enter the prices and conditions which apply to the agent in the tab "Summary". <br />
*Set the Offer in the tab 'Room'. <br />
*Go to the tab "Channels" untick "www.beds24.com" and tick www.beds24.com - agents" to apply this rate only to the agent. <br />
*Enter the Agent code(s)<br />
<br />
If you have created multiple agent codes enter the code or codes of the agents you want to apply the price to in the field "Agent Codes".<br />
<br />
=== Manage bookings/discount link ===<br />
<br />
Set up an Auto Action to send an email to your guests with the URL to your booking page and the Agent code added. <br />
<br />
If you have setup different Codes for each of the Channels, then ensure you select the appropriate 'Booking Source'<br />
<br />
4. Create an Auto Action to send email to the guests you are offering the Special Rate to. <br />
<br />
*Go to SETTINGS -> GUEST MANAGEMENT -> AUTO ACTIONS <br />
<br />
Consider the bookings that were cancelled and how to identify then so you can send the URL to those guests. Did you apply a Booking Info Code, or add NOTES? <br />
<br />
<br />
Trigger tab :- <br />
<br />
Booking Status = Cancelled<br />
<br />
Booking Info Code = COVID19 (for example)<br />
<br />
Message tab :- <br />
<br />
Enter the text you need to send to the guest with the Special Booking Page.<br />
<br />
<br />
Your normal Booking page URL = https://www.beds24.com/booking2.php?propid=13208 then you add the Agent code details &=COVID19<br />
<br />
Then you have = https://www.beds24.com/booking2.php?propid=13208&COVID19<br />
<br />
By adding &referer=COVID19 (or any text you prefer) to the end of the URL you will also be able to track any bookings that have been generated by existing guests. <br />
<br />
So you can use this URL :- <br />
https://www.beds24.com/booking2.php?propid=13208&agent=COVID19&referer=COVID19<br />
<br />
*If you use any software (like bitly.com) that can shorten URL links, you can mask the URL if you prefer, have a look on the internet and search for 'Shorten URL Links'<br />
<br />
Consider other Auto Actions you want to send to the guests that use this Special Booking Page, use the Referer=COVID19 in the Trigger tab of the Auto Action.</div>Andrianhttps://wiki.beds24.com/index.php?title=Outgoing_Email&diff=16218Outgoing Email2020-03-20T17:16:44Z<p>Andrian: /* Allow less secure apps */</p>
<hr />
<div>[[Category:Views_and_Settings]]<br />
[[Category:Messaging]]<br />
[[Category:Account]]<br />
[[Category:Troubleshooting]]<br />
''This page is about the menu SETTINGS -> ACCOUNT -> OUTGOING EMAIL''<br />
__TOC__<br />
= General =<br />
'''Sending Account''': Choose whether to use the system email server or your own email address to send email. <br />
<br />
If you choose your own email address the guest will receive an email confirmation from your email address and you will see sent mails in your outgoing mail folder. <br />
You can use your own email service via SMTP or Mailgun, It is also possible to use both, first we will try your SMTP server and if this fails we will try Mailgun. If both fail, the mail will be sent by the system email server.<br />
<br />
If you do not use your own email, the guest will receive a booking notification from the system Email address.<br />
<br />
<br />
'''The following settings are required if you use your own email address''':<br />
<br />
'''Email Address''': This is the email address which will send email notifications. <br />
<br />
'''Mail Server''': This is the email server which will send your email. For example the gmail server is smtp.gmail.com.<br />
<br />
'''User Name''': This is the user name for your email server. This is often your email address. <br />
<br />
'''Password''': This is the password for your email server. <br />
<br />
'''Use Encryption''': This is the email server encryption setting. For example the gmail server requires SSL.<br />
<br />
'''Port Number''': This is the email server SMTP port. This is normally 25 but can be different. For example the gmail server uses 465.<br />
<br />
= Standard Email Providers =<br />
==Gmail (googlemail) Standard Account==<br />
<br />
Mail Server: smtp.gmail.com<br />
<br />
Encryption: SSL<br />
<br />
Port: 465<br />
<br />
You need to create and use an Application Password for the '''Gmail''' account. [https://support.google.com/mail/answer/1173270?hl=en Here google explains] <br />
<br />
=== Allow less secure apps === <br />
Google accounts which have a menu "My Account" > "Connected apps & sites" may need to set<br />
<br />
"Allow less secure apps" = ON<br />
<br />
to allow email sending via gmail.<br />
<br />
If you try to use your normal Gmail password Google might block the emails from sending and treat them as spam.<br />
<br />
==Gmail (googlemail) G-Suite Account (pro version)==<br />
<br />
Mail Server: smtp.gmail.com<br />
<br />
Encryption: SSL<br />
<br />
Port: 465<br />
<br />
You need to create and use an Application Password for the '''Gmail''' account. [https://support.google.com/mail/answer/1173270?hl=en Here google explains] <br />
<br />
=== Allow less secure apps === <br />
Google pro accounts may need the following settings to allow email sending via gmail:<br />
<br />
*Open your Google Admin console (admin.google.com).<br />
*Click Security > Basic settings .<br />
*Under '''Less secure apps''', select '''Go to settings for less secure apps'''.<br />
*In the subwindow, select the '''Enforce access to less secure apps for all users''' radio button. ...<br />
*Click the '''Save''' button.<br />
<br />
If you try to use your normal Gmail password Google might block the emails from sending and treat them as spam.<br />
<br />
==Microsoft Live (Hotmail)==<br />
<br />
Microsoft live has issues with external systems like Beds24 sending email and can block mails, we cannot recommend this system, use at your own risk<br />
<br />
Mail Server: smtp.live.com OR smtp-mail.outlook.com (Check the details from your email service)<br />
<br />
Encryption: No<br />
<br />
Port: 587<br />
<br />
'''Set up'''<br />
<br />
[[Image:outgoing1.png|500px|link=]]<br />
[[Media:outgoing1.png|view large]]<br />
<br />
The system can use your own Email address<br />
<br />
[[Image:outgoing2.png|500px|link=]]<br />
[[Media:outgoing2.png|view large]]<br />
<br />
If you see an error message please check <br />
*are all entries correct<br />
*some systems require authentication. Please see "Trouble Shooting" (below)<br />
<br />
[[Image:outgoing3.png|500px|link=]]<br />
[[Media:outgoing3.png|view large]]<br />
<br />
[[:category:Sub_Account|Sub accounts]] can be used to use different outgoing Email addresses for multiple properties in one account.<br />
<br />
= Mailgun=<br />
<br />
Mailgun is a mail sending service.<br />
<br />
You will need an account at mailgun and can get the Key and Domain values from your mailgun account.<br />
<br />
= SPF Record =<br />
Adding the following SPF record to your sending domain may help delivery of your emails and prevent them being treated as spam. Please refer to your domain register for help adding an SPF record to your domain.<br />
<br />
v=spf1 include:mail.beds24.com ~all<br />
<br />
<br />
= Trouble Shooting =<br />
Hotmail and other providers might ask for '''authentication'''. Log into your Email account, check your notifications <br />
or settings and follow the instructions given by your Email provider. If you cannot find them ask your provider <br />
what you need to do to let third parties like Beds24 send Emails through your SMTP server.<br />
<br />
<br />
'''Emails are not sending'''<br />
1. Check if you outgoing E-mail is working by clicking on "Send Test Email". <br />
2. Check your "Descriptive Sending Email Address", it cannot be a word only. The pop up help for the setting has examples of valid formats.<br />
<br />
<br />
'''If E-mail are sending but guests do not receive your E-mails''' you can use a tool like https://www.mail-tester.com/ to check what the problem might be.</div>Andrianhttps://wiki.beds24.com/index.php?title=Outgoing_Email&diff=16217Outgoing Email2020-03-20T17:16:26Z<p>Andrian: /* Allow less secure apps */</p>
<hr />
<div>[[Category:Views_and_Settings]]<br />
[[Category:Messaging]]<br />
[[Category:Account]]<br />
[[Category:Troubleshooting]]<br />
''This page is about the menu SETTINGS -> ACCOUNT -> OUTGOING EMAIL''<br />
__TOC__<br />
= General =<br />
'''Sending Account''': Choose whether to use the system email server or your own email address to send email. <br />
<br />
If you choose your own email address the guest will receive an email confirmation from your email address and you will see sent mails in your outgoing mail folder. <br />
You can use your own email service via SMTP or Mailgun, It is also possible to use both, first we will try your SMTP server and if this fails we will try Mailgun. If both fail, the mail will be sent by the system email server.<br />
<br />
If you do not use your own email, the guest will receive a booking notification from the system Email address.<br />
<br />
<br />
'''The following settings are required if you use your own email address''':<br />
<br />
'''Email Address''': This is the email address which will send email notifications. <br />
<br />
'''Mail Server''': This is the email server which will send your email. For example the gmail server is smtp.gmail.com.<br />
<br />
'''User Name''': This is the user name for your email server. This is often your email address. <br />
<br />
'''Password''': This is the password for your email server. <br />
<br />
'''Use Encryption''': This is the email server encryption setting. For example the gmail server requires SSL.<br />
<br />
'''Port Number''': This is the email server SMTP port. This is normally 25 but can be different. For example the gmail server uses 465.<br />
<br />
= Standard Email Providers =<br />
==Gmail (googlemail) Standard Account==<br />
<br />
Mail Server: smtp.gmail.com<br />
<br />
Encryption: SSL<br />
<br />
Port: 465<br />
<br />
You need to create and use an Application Password for the '''Gmail''' account. [https://support.google.com/mail/answer/1173270?hl=en Here google explains] <br />
<br />
=== Allow less secure apps === <br />
Google accounts which have a menu "My Account" > "Connected apps & sites" may need to set<br />
<br />
"Allow less secure apps" = ON<br />
<br />
to allow email sending via gmail.<br />
<br />
If you try to use your normal Gmail password Google might block the emails from sending and treat them as spam.<br />
<br />
==Gmail (googlemail) G-Suite Account (pro version)==<br />
<br />
Mail Server: smtp.gmail.com<br />
<br />
Encryption: SSL<br />
<br />
Port: 465<br />
<br />
You need to create and use an Application Password for the '''Gmail''' account. [https://support.google.com/mail/answer/1173270?hl=en Here google explains] <br />
<br />
=== Allow less secure apps === <br />
Google pro accounts may need the following settings to allow email sending via gmail:<br />
<br />
*Open your Google Admin console (admin.google.com).<br />
*Click Security > Basic settings .<br />
*Under '''Less secure apps''', select Go to settings for less secure apps .<br />
*In the subwindow, select the '''Enforce access to less secure apps for all users''' radio button. ...<br />
*Click the '''Save''' button.<br />
<br />
If you try to use your normal Gmail password Google might block the emails from sending and treat them as spam.<br />
<br />
==Microsoft Live (Hotmail)==<br />
<br />
Microsoft live has issues with external systems like Beds24 sending email and can block mails, we cannot recommend this system, use at your own risk<br />
<br />
Mail Server: smtp.live.com OR smtp-mail.outlook.com (Check the details from your email service)<br />
<br />
Encryption: No<br />
<br />
Port: 587<br />
<br />
'''Set up'''<br />
<br />
[[Image:outgoing1.png|500px|link=]]<br />
[[Media:outgoing1.png|view large]]<br />
<br />
The system can use your own Email address<br />
<br />
[[Image:outgoing2.png|500px|link=]]<br />
[[Media:outgoing2.png|view large]]<br />
<br />
If you see an error message please check <br />
*are all entries correct<br />
*some systems require authentication. Please see "Trouble Shooting" (below)<br />
<br />
[[Image:outgoing3.png|500px|link=]]<br />
[[Media:outgoing3.png|view large]]<br />
<br />
[[:category:Sub_Account|Sub accounts]] can be used to use different outgoing Email addresses for multiple properties in one account.<br />
<br />
= Mailgun=<br />
<br />
Mailgun is a mail sending service.<br />
<br />
You will need an account at mailgun and can get the Key and Domain values from your mailgun account.<br />
<br />
= SPF Record =<br />
Adding the following SPF record to your sending domain may help delivery of your emails and prevent them being treated as spam. Please refer to your domain register for help adding an SPF record to your domain.<br />
<br />
v=spf1 include:mail.beds24.com ~all<br />
<br />
<br />
= Trouble Shooting =<br />
Hotmail and other providers might ask for '''authentication'''. Log into your Email account, check your notifications <br />
or settings and follow the instructions given by your Email provider. If you cannot find them ask your provider <br />
what you need to do to let third parties like Beds24 send Emails through your SMTP server.<br />
<br />
<br />
'''Emails are not sending'''<br />
1. Check if you outgoing E-mail is working by clicking on "Send Test Email". <br />
2. Check your "Descriptive Sending Email Address", it cannot be a word only. The pop up help for the setting has examples of valid formats.<br />
<br />
<br />
'''If E-mail are sending but guests do not receive your E-mails''' you can use a tool like https://www.mail-tester.com/ to check what the problem might be.</div>Andrianhttps://wiki.beds24.com/index.php?title=Outgoing_Email&diff=16216Outgoing Email2020-03-20T17:15:11Z<p>Andrian: /* Standard Setups */</p>
<hr />
<div>[[Category:Views_and_Settings]]<br />
[[Category:Messaging]]<br />
[[Category:Account]]<br />
[[Category:Troubleshooting]]<br />
''This page is about the menu SETTINGS -> ACCOUNT -> OUTGOING EMAIL''<br />
__TOC__<br />
= General =<br />
'''Sending Account''': Choose whether to use the system email server or your own email address to send email. <br />
<br />
If you choose your own email address the guest will receive an email confirmation from your email address and you will see sent mails in your outgoing mail folder. <br />
You can use your own email service via SMTP or Mailgun, It is also possible to use both, first we will try your SMTP server and if this fails we will try Mailgun. If both fail, the mail will be sent by the system email server.<br />
<br />
If you do not use your own email, the guest will receive a booking notification from the system Email address.<br />
<br />
<br />
'''The following settings are required if you use your own email address''':<br />
<br />
'''Email Address''': This is the email address which will send email notifications. <br />
<br />
'''Mail Server''': This is the email server which will send your email. For example the gmail server is smtp.gmail.com.<br />
<br />
'''User Name''': This is the user name for your email server. This is often your email address. <br />
<br />
'''Password''': This is the password for your email server. <br />
<br />
'''Use Encryption''': This is the email server encryption setting. For example the gmail server requires SSL.<br />
<br />
'''Port Number''': This is the email server SMTP port. This is normally 25 but can be different. For example the gmail server uses 465.<br />
<br />
= Standard Email Providers =<br />
==Gmail (googlemail) Standard Account==<br />
<br />
Mail Server: smtp.gmail.com<br />
<br />
Encryption: SSL<br />
<br />
Port: 465<br />
<br />
You need to create and use an Application Password for the '''Gmail''' account. [https://support.google.com/mail/answer/1173270?hl=en Here google explains] <br />
<br />
=== Allow less secure apps === <br />
Google accounts which have a menu "My Account" > "Connected apps & sites" may need to set<br />
<br />
"Allow less secure apps" = ON<br />
<br />
to allow email sending via gmail.<br />
<br />
If you try to use your normal Gmail password Google might block the emails from sending and treat them as spam.<br />
<br />
==Gmail (googlemail) G-Suite Account (pro version)==<br />
<br />
Mail Server: smtp.gmail.com<br />
<br />
Encryption: SSL<br />
<br />
Port: 465<br />
<br />
You need to create and use an Application Password for the '''Gmail''' account. [https://support.google.com/mail/answer/1173270?hl=en Here google explains] <br />
<br />
=== Allow less secure apps === <br />
Google pro accounts may need the following settings to allow email sending via gmail:<br />
<br />
*Open your Google Admin console (admin.google.com).<br />
*Click Security > Basic settings .<br />
*Under Less secure apps, select Go to settings for less secure apps .<br />
*In the subwindow, select the Enforce access to less secure apps for all users radio button. ...<br />
*Click the Save button.<br />
<br />
If you try to use your normal Gmail password Google might block the emails from sending and treat them as spam.<br />
<br />
==Microsoft Live (Hotmail)==<br />
<br />
Microsoft live has issues with external systems like Beds24 sending email and can block mails, we cannot recommend this system, use at your own risk<br />
<br />
Mail Server: smtp.live.com OR smtp-mail.outlook.com (Check the details from your email service)<br />
<br />
Encryption: No<br />
<br />
Port: 587<br />
<br />
'''Set up'''<br />
<br />
[[Image:outgoing1.png|500px|link=]]<br />
[[Media:outgoing1.png|view large]]<br />
<br />
The system can use your own Email address<br />
<br />
[[Image:outgoing2.png|500px|link=]]<br />
[[Media:outgoing2.png|view large]]<br />
<br />
If you see an error message please check <br />
*are all entries correct<br />
*some systems require authentication. Please see "Trouble Shooting" (below)<br />
<br />
[[Image:outgoing3.png|500px|link=]]<br />
[[Media:outgoing3.png|view large]]<br />
<br />
[[:category:Sub_Account|Sub accounts]] can be used to use different outgoing Email addresses for multiple properties in one account.<br />
<br />
= Mailgun=<br />
<br />
Mailgun is a mail sending service.<br />
<br />
You will need an account at mailgun and can get the Key and Domain values from your mailgun account.<br />
<br />
= SPF Record =<br />
Adding the following SPF record to your sending domain may help delivery of your emails and prevent them being treated as spam. Please refer to your domain register for help adding an SPF record to your domain.<br />
<br />
v=spf1 include:mail.beds24.com ~all<br />
<br />
<br />
= Trouble Shooting =<br />
Hotmail and other providers might ask for '''authentication'''. Log into your Email account, check your notifications <br />
or settings and follow the instructions given by your Email provider. If you cannot find them ask your provider <br />
what you need to do to let third parties like Beds24 send Emails through your SMTP server.<br />
<br />
<br />
'''Emails are not sending'''<br />
1. Check if you outgoing E-mail is working by clicking on "Send Test Email". <br />
2. Check your "Descriptive Sending Email Address", it cannot be a word only. The pop up help for the setting has examples of valid formats.<br />
<br />
<br />
'''If E-mail are sending but guests do not receive your E-mails''' you can use a tool like https://www.mail-tester.com/ to check what the problem might be.</div>Andrianhttps://wiki.beds24.com/index.php?title=Outgoing_Email&diff=16215Outgoing Email2020-03-20T17:14:38Z<p>Andrian: </p>
<hr />
<div>[[Category:Views_and_Settings]]<br />
[[Category:Messaging]]<br />
[[Category:Account]]<br />
[[Category:Troubleshooting]]<br />
''This page is about the menu SETTINGS -> ACCOUNT -> OUTGOING EMAIL''<br />
__TOC__<br />
= General =<br />
'''Sending Account''': Choose whether to use the system email server or your own email address to send email. <br />
<br />
If you choose your own email address the guest will receive an email confirmation from your email address and you will see sent mails in your outgoing mail folder. <br />
You can use your own email service via SMTP or Mailgun, It is also possible to use both, first we will try your SMTP server and if this fails we will try Mailgun. If both fail, the mail will be sent by the system email server.<br />
<br />
If you do not use your own email, the guest will receive a booking notification from the system Email address.<br />
<br />
<br />
'''The following settings are required if you use your own email address''':<br />
<br />
'''Email Address''': This is the email address which will send email notifications. <br />
<br />
'''Mail Server''': This is the email server which will send your email. For example the gmail server is smtp.gmail.com.<br />
<br />
'''User Name''': This is the user name for your email server. This is often your email address. <br />
<br />
'''Password''': This is the password for your email server. <br />
<br />
'''Use Encryption''': This is the email server encryption setting. For example the gmail server requires SSL.<br />
<br />
'''Port Number''': This is the email server SMTP port. This is normally 25 but can be different. For example the gmail server uses 465.<br />
<br />
= Standard Setups =<br />
==Gmail (googlemail) Standard Account==<br />
<br />
Mail Server: smtp.gmail.com<br />
<br />
Encryption: SSL<br />
<br />
Port: 465<br />
<br />
You need to create and use an Application Password for the '''Gmail''' account. [https://support.google.com/mail/answer/1173270?hl=en Here google explains] <br />
<br />
=== Allow less secure apps === <br />
Google accounts which have a menu "My Account" > "Connected apps & sites" may need to set<br />
<br />
"Allow less secure apps" = ON<br />
<br />
to allow email sending via gmail.<br />
<br />
If you try to use your normal Gmail password Google might block the emails from sending and treat them as spam.<br />
<br />
==Gmail (googlemail) G-Suite Account (pro version)==<br />
<br />
Mail Server: smtp.gmail.com<br />
<br />
Encryption: SSL<br />
<br />
Port: 465<br />
<br />
You need to create and use an Application Password for the '''Gmail''' account. [https://support.google.com/mail/answer/1173270?hl=en Here google explains] <br />
<br />
=== Allow less secure apps === <br />
Google pro accounts may need the following settings to allow email sending via gmail:<br />
<br />
*Open your Google Admin console (admin.google.com).<br />
*Click Security > Basic settings .<br />
*Under Less secure apps, select Go to settings for less secure apps .<br />
*In the subwindow, select the Enforce access to less secure apps for all users radio button. ...<br />
*Click the Save button.<br />
<br />
If you try to use your normal Gmail password Google might block the emails from sending and treat them as spam.<br />
<br />
==Microsoft Live (Hotmail)==<br />
<br />
Microsoft live has issues with external systems like Beds24 sending email and can block mails, we cannot recommend this system, use at your own risk<br />
<br />
Mail Server: smtp.live.com OR smtp-mail.outlook.com (Check the details from your email service)<br />
<br />
Encryption: No<br />
<br />
Port: 587<br />
<br />
'''Set up'''<br />
<br />
[[Image:outgoing1.png|500px|link=]]<br />
[[Media:outgoing1.png|view large]]<br />
<br />
The system can use your own Email address<br />
<br />
[[Image:outgoing2.png|500px|link=]]<br />
[[Media:outgoing2.png|view large]]<br />
<br />
If you see an error message please check <br />
*are all entries correct<br />
*some systems require authentication. Please see "Trouble Shooting" (below)<br />
<br />
[[Image:outgoing3.png|500px|link=]]<br />
[[Media:outgoing3.png|view large]]<br />
<br />
[[:category:Sub_Account|Sub accounts]] can be used to use different outgoing Email addresses for multiple properties in one account.<br />
<br />
= Mailgun=<br />
<br />
Mailgun is a mail sending service.<br />
<br />
You will need an account at mailgun and can get the Key and Domain values from your mailgun account.<br />
<br />
= SPF Record =<br />
Adding the following SPF record to your sending domain may help delivery of your emails and prevent them being treated as spam. Please refer to your domain register for help adding an SPF record to your domain.<br />
<br />
v=spf1 include:mail.beds24.com ~all<br />
<br />
<br />
= Trouble Shooting =<br />
Hotmail and other providers might ask for '''authentication'''. Log into your Email account, check your notifications <br />
or settings and follow the instructions given by your Email provider. If you cannot find them ask your provider <br />
what you need to do to let third parties like Beds24 send Emails through your SMTP server.<br />
<br />
<br />
'''Emails are not sending'''<br />
1. Check if you outgoing E-mail is working by clicking on "Send Test Email". <br />
2. Check your "Descriptive Sending Email Address", it cannot be a word only. The pop up help for the setting has examples of valid formats.<br />
<br />
<br />
'''If E-mail are sending but guests do not receive your E-mails''' you can use a tool like https://www.mail-tester.com/ to check what the problem might be.</div>Andrianhttps://wiki.beds24.com/index.php?title=Outgoing_Email&diff=16214Outgoing Email2020-03-20T17:14:00Z<p>Andrian: </p>
<hr />
<div>[[Category:Views_and_Settings]]<br />
[[Category:Messaging]]<br />
[[Category:Account]]<br />
[[Category:Troubleshooting]]<br />
''This page is about the menu SETTINGS -> ACCOUNT -> OUTGOING EMAIL''<br />
__TOC__<br />
= General =<br />
'''Sending Account''': Choose whether to use the system email server or your own email address to send email. <br />
<br />
If you choose your own email address the guest will receive an email confirmation from your email address and you will see sent mails in your outgoing mail folder. <br />
You can use your own email service via SMTP or Mailgun, It is also possible to use both, first we will try your SMTP server and if this fails we will try Mailgun. If both fail, the mail will be sent by the system email server.<br />
<br />
If you do not use your own email, the guest will receive a booking notification from the system Email address.<br />
<br />
<br />
'''The following settings are required if you use your own email address''':<br />
<br />
'''Email Address''': This is the email address which will send email notifications. <br />
<br />
'''Mail Server''': This is the email server which will send your email. For example the gmail server is smtp.gmail.com.<br />
<br />
'''User Name''': This is the user name for your email server. This is often your email address. <br />
<br />
'''Password''': This is the password for your email server. <br />
<br />
'''Use Encryption''': This is the email server encryption setting. For example the gmail server requires SSL.<br />
<br />
'''Port Number''': This is the email server SMTP port. This is normally 25 but can be different. For example the gmail server uses 465.<br />
<br />
= Standard Setups =<br />
==Gmail (googlemail) Standard Account==<br />
<br />
Mail Server: smtp.gmail.com<br />
<br />
Encryption: SSL<br />
<br />
Port: 465<br />
<br />
You need to create and use an Application Password for the '''Gmail''' account. [https://support.google.com/mail/answer/1173270?hl=en Here google explains] <br />
<br />
=== Allow less secure apps === <br />
Google accounts which have a menu "My Account" > "Connected apps & sites" may need to set<br />
<br />
"Allow less secure apps" = ON<br />
<br />
to allow email sending via gmail.<br />
<br />
If you try to use your normal Gmail password Google might block the emails from sending and treat them as spam.<br />
<br />
==Gmail (googlemail) G-Suite Account (pro version)==<br />
<br />
Mail Server: smtp.gmail.com<br />
<br />
Encryption: SSL<br />
<br />
Port: 465<br />
<br />
You need to create and use an Application Password for the '''Gmail''' account. [https://support.google.com/mail/answer/1173270?hl=en Here google explains] <br />
<br />
=== Allow less secure apps === <br />
Google pro accounts may need the following settings to allow email sending via gmail:<br />
<br />
*Open your Google Admin console (admin.google.com).<br />
*Click Security > Basic settings .<br />
*Under Less secure apps, select Go to settings for less secure apps .<br />
*In the subwindow, select the Enforce access to less secure apps for all users radio button. ...<br />
*Click the Save button.<br />
<br />
If you try to use your normal Gmail password Google might block the emails from sending and treat them as spam.<br />
<br />
==Microsoft Live (Hotmail)==<br />
<br />
Microsoft live has issues with external systems like Beds24 sending email and can block mails, we cannot recommend this system, use at your own risk<br />
<br />
Mail Server: smtp.live.com OR smtp-mail.outlook.com (Check the details from your email service)<br />
<br />
Encryption: No<br />
<br />
Port: 587<br />
<br />
'''Set up'''<br />
<br />
[[Image:outgoing1.png|500px|link=]]<br />
[[Media:outgoing1.png|view large]]<br />
<br />
The system can use your own Email address<br />
<br />
[[Image:outgoing2.png|500px|link=]]<br />
[[Media:outgoing2.png|view large]]<br />
<br />
If you see an error message please check <br />
*are all entries correct<br />
*some systems require authentication. Please see "Trouble Shooting" (below)<br />
<br />
[[Image:outgoing3.png|500px|link=]]<br />
[[Media:outgoing3.png|view large]]<br />
<br />
[[:category:Sub_Account|Sub accounts]] can be used to use different outgoing Email addresses for multiple properties in one account.<br />
<br />
= Mailgun=<br />
<br />
Mailgun is a mail sending service.<br />
<br />
You will need an account at mailgun and can get the Key and Domain values from your mailgun account.<br />
<br />
== SPF Record ==<br />
Adding the following SPF record to your sending domain may help delivery of your emails and prevent them being treated as spam. Please refer to your domain register for help adding an SPF record to your domain.<br />
<br />
v=spf1 include:mail.beds24.com ~all<br />
<br />
<br />
= Trouble Shooting =<br />
Hotmail and other providers might ask for '''authentication'''. Log into your Email account, check your notifications <br />
or settings and follow the instructions given by your Email provider. If you cannot find them ask your provider <br />
what you need to do to let third parties like Beds24 send Emails through your SMTP server.<br />
<br />
<br />
'''Emails are not sending'''<br />
1. Check if you outgoing E-mail is working by clicking on "Send Test Email". <br />
2. Check your "Descriptive Sending Email Address", it cannot be a word only. The pop up help for the setting has examples of valid formats.<br />
<br />
<br />
'''If E-mail are sending but guests do not receive your E-mails''' you can use a tool like https://www.mail-tester.com/ to check what the problem might be.</div>Andrianhttps://wiki.beds24.com/index.php?title=Outgoing_Email&diff=16210Outgoing Email2020-03-20T17:08:54Z<p>Andrian: /* Allow less secure apps */</p>
<hr />
<div>[[Category:Views_and_Settings]]<br />
[[Category:Messaging]]<br />
[[Category:Account]]<br />
[[Category:Troubleshooting]]<br />
''This page is about the menu SETTINGS -> ACCOUNT -> OUTGOING EMAIL''<br />
__TOC__<br />
= General =<br />
'''Sending Account''': Choose whether to use the system email server or your own email address to send email. <br />
<br />
If you choose your own email address the guest will receive an email confirmation from your email address and you will see sent mails in your outgoing mail folder. <br />
You can use your own email service via SMTP or Mailgun, It is also possible to use both, first we will try your SMTP server and if this fails we will try Mailgun. If both fail, the mail will be sent by the system email server.<br />
<br />
If you do not use your own email, the guest will receive a booking notification from the system Email address.<br />
<br />
<br />
'''The following settings are required if you use your own email address''':<br />
<br />
'''Email Address''': This is the email address which will send email notifications. <br />
<br />
'''Mail Server''': This is the email server which will send your email. For example the gmail server is smtp.gmail.com.<br />
<br />
'''User Name''': This is the user name for your email server. This is often your email address. <br />
<br />
'''Password''': This is the password for your email server. <br />
<br />
'''Use Encryption''': This is the email server encryption setting. For example the gmail server requires SSL.<br />
<br />
'''Port Number''': This is the email server SMTP port. This is normally 25 but can be different. For example the gmail server uses 465.<br />
<br />
= Standard Setups =<br />
==Gmail (googlemail) Standard Account==<br />
<br />
Mail Server: smtp.gmail.com<br />
<br />
Encryption: SSL<br />
<br />
Port: 465<br />
<br />
You need to create and use an Application Password for the '''Gmail''' account. [https://support.google.com/mail/answer/1173270?hl=en Here google explains] <br />
<br />
=== Allow less secure apps === <br />
Google accounts which have a menu "My Account" > "Connected apps & sites" may need to set<br />
<br />
"Allow less secure apps" = ON<br />
<br />
to allow email sending via gmail.<br />
<br />
<br />
If you try to use your normal Gmail password Google might block the emails from sending and treat them as spam.<br />
<br />
==Microsoft Live (Hotmail)==<br />
<br />
Microsoft live has issues with external systems like Beds24 sending email and can block mails, we cannot recommend this system, use at your own risk<br />
<br />
Mail Server: smtp.live.com OR smtp-mail.outlook.com (Check the details from your email service)<br />
<br />
Encryption: No<br />
<br />
Port: 587<br />
<br />
'''Set up'''<br />
<br />
[[Image:outgoing1.png|500px|link=]]<br />
[[Media:outgoing1.png|view large]]<br />
<br />
The system can use your own Email address<br />
<br />
[[Image:outgoing2.png|500px|link=]]<br />
[[Media:outgoing2.png|view large]]<br />
<br />
If you see an error message please check <br />
*are all entries correct<br />
*some systems require authentication. Please see "Trouble Shooting" (below)<br />
<br />
[[Image:outgoing3.png|500px|link=]]<br />
[[Media:outgoing3.png|view large]]<br />
<br />
[[:category:Sub_Account|Sub accounts]] can be used to use different outgoing Email addresses for multiple properties in one account.<br />
<br />
== Mailgun==<br />
<br />
Mailgun is a mail sending service.<br />
<br />
You will need an account at mailgun and can get the Key and Domain values from your mailgun account.<br />
<br />
== SPF Record ==<br />
Adding the following SPF record to your sending domain may help delivery of your emails and prevent them being treated as spam. Please refer to your domain register for help adding an SPF record to your domain.<br />
<br />
v=spf1 include:mail.beds24.com ~all<br />
<br />
<br />
== Trouble Shooting ==<br />
Hotmail and other providers might ask for '''authentication'''. Log into your Email account, check your notifications <br />
or settings and follow the instructions given by your Email provider. If you cannot find them ask your provider <br />
what you need to do to let third parties like Beds24 send Emails through your SMTP server.<br />
<br />
<br />
'''Emails are not sending'''<br />
1. Check if you outgoing E-mail is working by clicking on "Send Test Email". <br />
2. Check your "Descriptive Sending Email Address", it cannot be a word only. The pop up help for the setting has examples of valid formats.<br />
<br />
<br />
'''If E-mail are sending but guests do not receive your E-mails''' you can use a tool like https://www.mail-tester.com/ to check what the problem might be.</div>Andrianhttps://wiki.beds24.com/index.php?title=Outgoing_Email&diff=16208Outgoing Email2020-03-20T17:07:57Z<p>Andrian: /* Gmail (googlemail) */</p>
<hr />
<div>[[Category:Views_and_Settings]]<br />
[[Category:Messaging]]<br />
[[Category:Account]]<br />
[[Category:Troubleshooting]]<br />
''This page is about the menu SETTINGS -> ACCOUNT -> OUTGOING EMAIL''<br />
__TOC__<br />
= General =<br />
'''Sending Account''': Choose whether to use the system email server or your own email address to send email. <br />
<br />
If you choose your own email address the guest will receive an email confirmation from your email address and you will see sent mails in your outgoing mail folder. <br />
You can use your own email service via SMTP or Mailgun, It is also possible to use both, first we will try your SMTP server and if this fails we will try Mailgun. If both fail, the mail will be sent by the system email server.<br />
<br />
If you do not use your own email, the guest will receive a booking notification from the system Email address.<br />
<br />
<br />
'''The following settings are required if you use your own email address''':<br />
<br />
'''Email Address''': This is the email address which will send email notifications. <br />
<br />
'''Mail Server''': This is the email server which will send your email. For example the gmail server is smtp.gmail.com.<br />
<br />
'''User Name''': This is the user name for your email server. This is often your email address. <br />
<br />
'''Password''': This is the password for your email server. <br />
<br />
'''Use Encryption''': This is the email server encryption setting. For example the gmail server requires SSL.<br />
<br />
'''Port Number''': This is the email server SMTP port. This is normally 25 but can be different. For example the gmail server uses 465.<br />
<br />
= Standard Setups =<br />
==Gmail (googlemail) Standard Account==<br />
<br />
Mail Server: smtp.gmail.com<br />
<br />
Encryption: SSL<br />
<br />
Port: 465<br />
<br />
You need to create and use an Application Password for the '''Gmail''' account. [https://support.google.com/mail/answer/1173270?hl=en Here google explains] <br />
<br />
=== Allow less secure apps === <br />
Google accounts which have a menu "My Account" > "Connected apps & sites" may need to set<br>"Allow less secure apps" = ON<br>to allow email sending via gmail.<br />
<br />
<br />
If you try to use your normal Gmail password Google might block the emails from sending and treat them as spam.<br />
<br />
==Microsoft Live (Hotmail)==<br />
<br />
Microsoft live has issues with external systems like Beds24 sending email and can block mails, we cannot recommend this system, use at your own risk<br />
<br />
Mail Server: smtp.live.com OR smtp-mail.outlook.com (Check the details from your email service)<br />
<br />
Encryption: No<br />
<br />
Port: 587<br />
<br />
'''Set up'''<br />
<br />
[[Image:outgoing1.png|500px|link=]]<br />
[[Media:outgoing1.png|view large]]<br />
<br />
The system can use your own Email address<br />
<br />
[[Image:outgoing2.png|500px|link=]]<br />
[[Media:outgoing2.png|view large]]<br />
<br />
If you see an error message please check <br />
*are all entries correct<br />
*some systems require authentication. Please see "Trouble Shooting" (below)<br />
<br />
[[Image:outgoing3.png|500px|link=]]<br />
[[Media:outgoing3.png|view large]]<br />
<br />
[[:category:Sub_Account|Sub accounts]] can be used to use different outgoing Email addresses for multiple properties in one account.<br />
<br />
== Mailgun==<br />
<br />
Mailgun is a mail sending service.<br />
<br />
You will need an account at mailgun and can get the Key and Domain values from your mailgun account.<br />
<br />
== SPF Record ==<br />
Adding the following SPF record to your sending domain may help delivery of your emails and prevent them being treated as spam. Please refer to your domain register for help adding an SPF record to your domain.<br />
<br />
v=spf1 include:mail.beds24.com ~all<br />
<br />
<br />
== Trouble Shooting ==<br />
Hotmail and other providers might ask for '''authentication'''. Log into your Email account, check your notifications <br />
or settings and follow the instructions given by your Email provider. If you cannot find them ask your provider <br />
what you need to do to let third parties like Beds24 send Emails through your SMTP server.<br />
<br />
<br />
'''Emails are not sending'''<br />
1. Check if you outgoing E-mail is working by clicking on "Send Test Email". <br />
2. Check your "Descriptive Sending Email Address", it cannot be a word only. The pop up help for the setting has examples of valid formats.<br />
<br />
<br />
'''If E-mail are sending but guests do not receive your E-mails''' you can use a tool like https://www.mail-tester.com/ to check what the problem might be.</div>Andrianhttps://wiki.beds24.com/index.php?title=Outgoing_Email&diff=16206Outgoing Email2020-03-20T17:06:25Z<p>Andrian: /* Standard Setups */</p>
<hr />
<div>[[Category:Views_and_Settings]]<br />
[[Category:Messaging]]<br />
[[Category:Account]]<br />
[[Category:Troubleshooting]]<br />
''This page is about the menu SETTINGS -> ACCOUNT -> OUTGOING EMAIL''<br />
__TOC__<br />
= General =<br />
'''Sending Account''': Choose whether to use the system email server or your own email address to send email. <br />
<br />
If you choose your own email address the guest will receive an email confirmation from your email address and you will see sent mails in your outgoing mail folder. <br />
You can use your own email service via SMTP or Mailgun, It is also possible to use both, first we will try your SMTP server and if this fails we will try Mailgun. If both fail, the mail will be sent by the system email server.<br />
<br />
If you do not use your own email, the guest will receive a booking notification from the system Email address.<br />
<br />
<br />
'''The following settings are required if you use your own email address''':<br />
<br />
'''Email Address''': This is the email address which will send email notifications. <br />
<br />
'''Mail Server''': This is the email server which will send your email. For example the gmail server is smtp.gmail.com.<br />
<br />
'''User Name''': This is the user name for your email server. This is often your email address. <br />
<br />
'''Password''': This is the password for your email server. <br />
<br />
'''Use Encryption''': This is the email server encryption setting. For example the gmail server requires SSL.<br />
<br />
'''Port Number''': This is the email server SMTP port. This is normally 25 but can be different. For example the gmail server uses 465.<br />
<br />
= Standard Setups =<br />
==Gmail (googlemail)==<br />
<br />
Mail Server: smtp.gmail.com<br />
<br />
Encryption: SSL<br />
<br />
Port: 465<br />
<br />
You need to create and use an Application Password for the '''Gmail''' account. [https://support.google.com/mail/answer/1173270?hl=en Here google explains] <br />
<br />
If you try to use your normal Gmail password Google might block the emails from sending and treat them as spam.<br />
<br />
Google accounts which have a menu "My Account" > "Connected apps & sites" may need to set<br>"Allow less secure apps" = ON<br>to allow email sending via gmail.<br />
<br />
==Microsoft Live (Hotmail)==<br />
<br />
Microsoft live has issues with external systems like Beds24 sending email and can block mails, we cannot recommend this system, use at your own risk<br />
<br />
Mail Server: smtp.live.com OR smtp-mail.outlook.com (Check the details from your email service)<br />
<br />
Encryption: No<br />
<br />
Port: 587<br />
<br />
'''Set up'''<br />
<br />
[[Image:outgoing1.png|500px|link=]]<br />
[[Media:outgoing1.png|view large]]<br />
<br />
The system can use your own Email address<br />
<br />
[[Image:outgoing2.png|500px|link=]]<br />
[[Media:outgoing2.png|view large]]<br />
<br />
If you see an error message please check <br />
*are all entries correct<br />
*some systems require authentication. Please see "Trouble Shooting" (below)<br />
<br />
[[Image:outgoing3.png|500px|link=]]<br />
[[Media:outgoing3.png|view large]]<br />
<br />
[[:category:Sub_Account|Sub accounts]] can be used to use different outgoing Email addresses for multiple properties in one account.<br />
<br />
== Mailgun==<br />
<br />
Mailgun is a mail sending service.<br />
<br />
You will need an account at mailgun and can get the Key and Domain values from your mailgun account.<br />
<br />
== SPF Record ==<br />
Adding the following SPF record to your sending domain may help delivery of your emails and prevent them being treated as spam. Please refer to your domain register for help adding an SPF record to your domain.<br />
<br />
v=spf1 include:mail.beds24.com ~all<br />
<br />
<br />
== Trouble Shooting ==<br />
Hotmail and other providers might ask for '''authentication'''. Log into your Email account, check your notifications <br />
or settings and follow the instructions given by your Email provider. If you cannot find them ask your provider <br />
what you need to do to let third parties like Beds24 send Emails through your SMTP server.<br />
<br />
<br />
'''Emails are not sending'''<br />
1. Check if you outgoing E-mail is working by clicking on "Send Test Email". <br />
2. Check your "Descriptive Sending Email Address", it cannot be a word only. The pop up help for the setting has examples of valid formats.<br />
<br />
<br />
'''If E-mail are sending but guests do not receive your E-mails''' you can use a tool like https://www.mail-tester.com/ to check what the problem might be.</div>Andrianhttps://wiki.beds24.com/index.php?title=Outgoing_Email&diff=16205Outgoing Email2020-03-20T17:06:02Z<p>Andrian: </p>
<hr />
<div>[[Category:Views_and_Settings]]<br />
[[Category:Messaging]]<br />
[[Category:Account]]<br />
[[Category:Troubleshooting]]<br />
''This page is about the menu SETTINGS -> ACCOUNT -> OUTGOING EMAIL''<br />
__TOC__<br />
= General =<br />
'''Sending Account''': Choose whether to use the system email server or your own email address to send email. <br />
<br />
If you choose your own email address the guest will receive an email confirmation from your email address and you will see sent mails in your outgoing mail folder. <br />
You can use your own email service via SMTP or Mailgun, It is also possible to use both, first we will try your SMTP server and if this fails we will try Mailgun. If both fail, the mail will be sent by the system email server.<br />
<br />
If you do not use your own email, the guest will receive a booking notification from the system Email address.<br />
<br />
<br />
'''The following settings are required if you use your own email address''':<br />
<br />
'''Email Address''': This is the email address which will send email notifications. <br />
<br />
'''Mail Server''': This is the email server which will send your email. For example the gmail server is smtp.gmail.com.<br />
<br />
'''User Name''': This is the user name for your email server. This is often your email address. <br />
<br />
'''Password''': This is the password for your email server. <br />
<br />
'''Use Encryption''': This is the email server encryption setting. For example the gmail server requires SSL.<br />
<br />
'''Port Number''': This is the email server SMTP port. This is normally 25 but can be different. For example the gmail server uses 465.<br />
<br />
== Standard Setups ==<br />
===Gmail (googlemail)===<br />
<br />
Mail Server: smtp.gmail.com<br />
<br />
Encryption: SSL<br />
<br />
Port: 465<br />
<br />
You need to create and use an Application Password for the '''Gmail''' account. [https://support.google.com/mail/answer/1173270?hl=en Here google explains] <br />
<br />
If you try to use your normal Gmail password Google might block the emails from sending and treat them as spam.<br />
<br />
Google accounts which have a menu "My Account" > "Connected apps & sites" may need to set<br>"Allow less secure apps" = ON<br>to allow email sending via gmail.<br />
<br />
===Microsoft Live (Hotmail)===<br />
<br />
Microsoft live has issues with external systems like Beds24 sending email and can block mails, we cannot recommend this system, use at your own risk<br />
<br />
Mail Server: smtp.live.com OR smtp-mail.outlook.com (Check the details from your email service)<br />
<br />
Encryption: No<br />
<br />
Port: 587<br />
<br />
'''Set up'''<br />
<br />
[[Image:outgoing1.png|500px|link=]]<br />
[[Media:outgoing1.png|view large]]<br />
<br />
The system can use your own Email address<br />
<br />
[[Image:outgoing2.png|500px|link=]]<br />
[[Media:outgoing2.png|view large]]<br />
<br />
If you see an error message please check <br />
*are all entries correct<br />
*some systems require authentication. Please see "Trouble Shooting" (below)<br />
<br />
[[Image:outgoing3.png|500px|link=]]<br />
[[Media:outgoing3.png|view large]]<br />
<br />
[[:category:Sub_Account|Sub accounts]] can be used to use different outgoing Email addresses for multiple properties in one account.<br />
<br />
== Mailgun==<br />
<br />
Mailgun is a mail sending service.<br />
<br />
You will need an account at mailgun and can get the Key and Domain values from your mailgun account.<br />
<br />
== SPF Record ==<br />
Adding the following SPF record to your sending domain may help delivery of your emails and prevent them being treated as spam. Please refer to your domain register for help adding an SPF record to your domain.<br />
<br />
v=spf1 include:mail.beds24.com ~all<br />
<br />
<br />
== Trouble Shooting ==<br />
Hotmail and other providers might ask for '''authentication'''. Log into your Email account, check your notifications <br />
or settings and follow the instructions given by your Email provider. If you cannot find them ask your provider <br />
what you need to do to let third parties like Beds24 send Emails through your SMTP server.<br />
<br />
<br />
'''Emails are not sending'''<br />
1. Check if you outgoing E-mail is working by clicking on "Send Test Email". <br />
2. Check your "Descriptive Sending Email Address", it cannot be a word only. The pop up help for the setting has examples of valid formats.<br />
<br />
<br />
'''If E-mail are sending but guests do not receive your E-mails''' you can use a tool like https://www.mail-tester.com/ to check what the problem might be.</div>Andrianhttps://wiki.beds24.com/index.php?title=Outgoing_Email&diff=16203Outgoing Email2020-03-20T17:05:32Z<p>Andrian: /* Standard Setups */</p>
<hr />
<div>[[Category:Views_and_Settings]]<br />
[[Category:Messaging]]<br />
[[Category:Account]]<br />
[[Category:Troubleshooting]]<br />
''This page is about the menu SETTINGS -> ACCOUNT -> OUTGOING EMAIL''<br />
__TOC__<br />
== General ==<br />
'''Sending Account''': Choose whether to use the system email server or your own email address to send email. <br />
<br />
If you choose your own email address the guest will receive an email confirmation from your email address and you will see sent mails in your outgoing mail folder. <br />
You can use your own email service via SMTP or Mailgun, It is also possible to use both, first we will try your SMTP server and if this fails we will try Mailgun. If both fail, the mail will be sent by the system email server.<br />
<br />
If you do not use your own email, the guest will receive a booking notification from the system Email address.<br />
<br />
<br />
'''The following settings are required if you use your own email address''':<br />
<br />
'''Email Address''': This is the email address which will send email notifications. <br />
<br />
'''Mail Server''': This is the email server which will send your email. For example the gmail server is smtp.gmail.com.<br />
<br />
'''User Name''': This is the user name for your email server. This is often your email address. <br />
<br />
'''Password''': This is the password for your email server. <br />
<br />
'''Use Encryption''': This is the email server encryption setting. For example the gmail server requires SSL.<br />
<br />
'''Port Number''': This is the email server SMTP port. This is normally 25 but can be different. For example the gmail server uses 465.<br />
<br />
== Standard Setups ==<br />
===Gmail (googlemail)===<br />
<br />
Mail Server: smtp.gmail.com<br />
<br />
Encryption: SSL<br />
<br />
Port: 465<br />
<br />
You need to create and use an Application Password for the '''Gmail''' account. [https://support.google.com/mail/answer/1173270?hl=en Here google explains] <br />
<br />
If you try to use your normal Gmail password Google might block the emails from sending and treat them as spam.<br />
<br />
Google accounts which have a menu "My Account" > "Connected apps & sites" may need to set<br>"Allow less secure apps" = ON<br>to allow email sending via gmail.<br />
<br />
===Microsoft Live (Hotmail)===<br />
<br />
Microsoft live has issues with external systems like Beds24 sending email and can block mails, we cannot recommend this system, use at your own risk<br />
<br />
Mail Server: smtp.live.com OR smtp-mail.outlook.com (Check the details from your email service)<br />
<br />
Encryption: No<br />
<br />
Port: 587<br />
<br />
'''Set up'''<br />
<br />
[[Image:outgoing1.png|500px|link=]]<br />
[[Media:outgoing1.png|view large]]<br />
<br />
The system can use your own Email address<br />
<br />
[[Image:outgoing2.png|500px|link=]]<br />
[[Media:outgoing2.png|view large]]<br />
<br />
If you see an error message please check <br />
*are all entries correct<br />
*some systems require authentication. Please see "Trouble Shooting" (below)<br />
<br />
[[Image:outgoing3.png|500px|link=]]<br />
[[Media:outgoing3.png|view large]]<br />
<br />
[[:category:Sub_Account|Sub accounts]] can be used to use different outgoing Email addresses for multiple properties in one account.<br />
<br />
== Mailgun==<br />
<br />
Mailgun is a mail sending service.<br />
<br />
You will need an account at mailgun and can get the Key and Domain values from your mailgun account.<br />
<br />
== SPF Record ==<br />
Adding the following SPF record to your sending domain may help delivery of your emails and prevent them being treated as spam. Please refer to your domain register for help adding an SPF record to your domain.<br />
<br />
v=spf1 include:mail.beds24.com ~all<br />
<br />
<br />
== Trouble Shooting ==<br />
Hotmail and other providers might ask for '''authentication'''. Log into your Email account, check your notifications <br />
or settings and follow the instructions given by your Email provider. If you cannot find them ask your provider <br />
what you need to do to let third parties like Beds24 send Emails through your SMTP server.<br />
<br />
<br />
'''Emails are not sending'''<br />
1. Check if you outgoing E-mail is working by clicking on "Send Test Email". <br />
2. Check your "Descriptive Sending Email Address", it cannot be a word only. The pop up help for the setting has examples of valid formats.<br />
<br />
<br />
'''If E-mail are sending but guests do not receive your E-mails''' you can use a tool like https://www.mail-tester.com/ to check what the problem might be.</div>Andrianhttps://wiki.beds24.com/index.php?title=Outgoing_Email&diff=16201Outgoing Email2020-03-20T17:04:23Z<p>Andrian: /* Standard Setups */</p>
<hr />
<div>[[Category:Views_and_Settings]]<br />
[[Category:Messaging]]<br />
[[Category:Account]]<br />
[[Category:Troubleshooting]]<br />
''This page is about the menu SETTINGS -> ACCOUNT -> OUTGOING EMAIL''<br />
__TOC__<br />
== General ==<br />
'''Sending Account''': Choose whether to use the system email server or your own email address to send email. <br />
<br />
If you choose your own email address the guest will receive an email confirmation from your email address and you will see sent mails in your outgoing mail folder. <br />
You can use your own email service via SMTP or Mailgun, It is also possible to use both, first we will try your SMTP server and if this fails we will try Mailgun. If both fail, the mail will be sent by the system email server.<br />
<br />
If you do not use your own email, the guest will receive a booking notification from the system Email address.<br />
<br />
<br />
'''The following settings are required if you use your own email address''':<br />
<br />
'''Email Address''': This is the email address which will send email notifications. <br />
<br />
'''Mail Server''': This is the email server which will send your email. For example the gmail server is smtp.gmail.com.<br />
<br />
'''User Name''': This is the user name for your email server. This is often your email address. <br />
<br />
'''Password''': This is the password for your email server. <br />
<br />
'''Use Encryption''': This is the email server encryption setting. For example the gmail server requires SSL.<br />
<br />
'''Port Number''': This is the email server SMTP port. This is normally 25 but can be different. For example the gmail server uses 465.<br />
<br />
== Standard Setups ==<br />
'''Gmail (googlemail)'''<br />
<br />
Mail Server: smtp.gmail.com<br />
<br />
Encryption: SSL<br />
<br />
Port: 465<br />
<br />
You need to create and use an Application Password for the '''Gmail''' account. [https://support.google.com/mail/answer/1173270?hl=en Here google explains] <br />
<br />
If you try to use your normal Gmail password Google might block the emails from sending and treat them as spam.<br />
<br />
Google accounts which have a menu "My Account" > "Connected apps & sites" may need to set<br>"Allow less secure apps" = ON<br>to allow email sending via gmail.<br />
<br />
'''Microsoft Live (Hotmail)'''<br />
<br />
Microsoft live has issues with external systems like Beds24 sending email and can block mails, we cannot recommend this system, use at your own risk<br />
<br />
Mail Server: smtp.live.com OR smtp-mail.outlook.com (Check the details from your email service)<br />
<br />
Encryption: No<br />
<br />
Port: 587<br />
<br />
'''Set up'''<br />
<br />
[[Image:outgoing1.png|500px|link=]]<br />
[[Media:outgoing1.png|view large]]<br />
<br />
The system can use your own Email address<br />
<br />
[[Image:outgoing2.png|500px|link=]]<br />
[[Media:outgoing2.png|view large]]<br />
<br />
If you see an error message please check <br />
*are all entries correct<br />
*some systems require authentication. Please see "Trouble Shooting" (below)<br />
<br />
[[Image:outgoing3.png|500px|link=]]<br />
[[Media:outgoing3.png|view large]]<br />
<br />
[[:category:Sub_Account|Sub accounts]] can be used to use different outgoing Email addresses for multiple properties in one account.<br />
<br />
== Mailgun==<br />
<br />
Mailgun is a mail sending service.<br />
<br />
You will need an account at mailgun and can get the Key and Domain values from your mailgun account.<br />
<br />
== SPF Record ==<br />
Adding the following SPF record to your sending domain may help delivery of your emails and prevent them being treated as spam. Please refer to your domain register for help adding an SPF record to your domain.<br />
<br />
v=spf1 include:mail.beds24.com ~all<br />
<br />
<br />
== Trouble Shooting ==<br />
Hotmail and other providers might ask for '''authentication'''. Log into your Email account, check your notifications <br />
or settings and follow the instructions given by your Email provider. If you cannot find them ask your provider <br />
what you need to do to let third parties like Beds24 send Emails through your SMTP server.<br />
<br />
<br />
'''Emails are not sending'''<br />
1. Check if you outgoing E-mail is working by clicking on "Send Test Email". <br />
2. Check your "Descriptive Sending Email Address", it cannot be a word only. The pop up help for the setting has examples of valid formats.<br />
<br />
<br />
'''If E-mail are sending but guests do not receive your E-mails''' you can use a tool like https://www.mail-tester.com/ to check what the problem might be.</div>Andrianhttps://wiki.beds24.com/index.php?title=Inventory_Webhooks&diff=16196Inventory Webhooks2020-03-20T15:05:44Z<p>Andrian: </p>
<hr />
<div>[[Category:API]]<br />
[[Category:Apps_Plugins_and_Extentions]]<br />
[[Category:Developers]]<br />
[[Category:API]]<br />
''This page is about the menu SETTINGS->APPS & INTEGRATIONS->ARRIVALS<br />
<br />
This page is about the menu SETTINGS->APPS & INTEGRATIONS->WEBHOOKS<br />
<br />
<br />
Send a web hook request to your service whenever a room type needs syncing because an availability or price has changed.<br />
<br />
Enter the public facing URL to receive the request.<br />
<br />
Optional headers can be specified for authentication or other purposes if required.<br />
<br />
The web hook request expects an HTTP response code between 200 and 299, if it does not see this it will be retried a number of times over the next 30 minutes before giving up.<br />
<br />
Web hooks are triggered by new bookings, modification to booked dates, cancellations, an inventory change or a price change on a room type.<br />
<br />
Changes to restrictions like minimum stay do not trigger a web hook.<br />
<br />
<br />
The web hook request payload contains json data in it's body with the roomId which triggered the request.<br />
<br />
This can be used to keep external services synchronised with minimum delay whenever changes occur.<br />
<br />
<br />
Typical JSON data posted by the web hook request:<br />
{"roomId":"123456","propId":"12345","ownerId":"1234","action":"SYNC_ROOM"}<br />
<br />
<br />
You can add data in the "Custom Header" field like this:<br />
my_key1:my_value1<br />
my_key2:my_value2<br />
<br />
<span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Please note: You can NOT use [https://wiki.beds24.com/index.php?title=Template_Variables Template variables] here as this webhook operates on a room level. [https://wiki.beds24.com/index.php?title=Template_Variables Template variables] are only available in the context of a booking.</div>Andrianhttps://wiki.beds24.com/index.php?title=Inventory_Webhooks&diff=16195Inventory Webhooks2020-03-20T15:04:10Z<p>Andrian: </p>
<hr />
<div>[[Category:API]]<br />
[[Category:Apps_Plugins_and_Extentions]]<br />
[[Category:Developers]]<br />
[[Category:API]]<br />
''This page is about the menu SETTINGS->APPS & INTEGRATIONS->ARRIVALS<br />
<br />
This page is about the menu SETTINGS->APPS & INTEGRATIONS->WEBHOOKS<br />
<br />
<br />
Send a web hook request to your service whenever a room type needs syncing because an availability or price has changed.<br />
<br />
Enter the public facing URL to receive the request.<br />
<br />
Optional headers can be specified for authentication or other purposes if required.<br />
<br />
The web hook request expects an HTTP response code between 200 and 299, if it does not see this it will be retried a number of times over the next 30 minutes before giving up.<br />
<br />
Web hooks are triggered by new bookings, modification to booked dates, cancellations, an inventory change or a price change on a room type.<br />
<br />
Changes to restrictions like minimum stay do not trigger a web hook.<br />
<br />
<br />
The web hook request payload contains json data in it's body with the roomId which triggered the request.<br />
<br />
This can be used to keep external services synchronised with minimum delay whenever changes occur.<br />
<br />
<br />
Typical JSON data posted by the web hook request:<br />
{"roomId":"123456","propId":"12345","ownerId":"1234","action":"SYNC_ROOM"}<br />
<br />
<br />
You can add data in the "Custom Header" field like this:<br />
my_key1:my_value1<br />
my_key2:my_value2<br />
<br />
<span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Please note: You can NOT use template variables here as this webhooks operates on a room level. Template variables are only available in the context of a booking.</div>Andrianhttps://wiki.beds24.com/index.php?title=Inventory_Webhooks&diff=16194Inventory Webhooks2020-03-20T14:57:50Z<p>Andrian: </p>
<hr />
<div>[[Category:API]]<br />
[[Category:Apps_Plugins_and_Extentions]]<br />
[[Category:Developers]]<br />
[[Category:API]]<br />
''This page is about the menu SETTINGS->APPS & INTEGRATIONS->ARRIVALS<br />
<br />
This page is about the menu SETTINGS->APPS & INTEGRATIONS->WEBHOOKS<br />
<br />
<br />
Send a web hook request to your service whenever a room type needs syncing because an availability or price has changed.<br />
<br />
Enter the public facing URL to receive the request.<br />
<br />
Optional headers can be specified for authentication or other purposes if required.<br />
<br />
The web hook request expects an HTTP response code between 200 and 299, if it does not see this it will be retried a number of times over the next 30 minutes before giving up.<br />
<br />
Web hooks are triggered by new bookings, modification to booked dates, cancellations, an inventory change or a price change on a room type.<br />
<br />
Changes to restrictions like minimum stay do not trigger a web hook.<br />
<br />
<br />
The web hook request payload contains json data in it's body with the roomId which triggered the request.<br />
<br />
This can be used to keep external services synchronised with minimum delay whenever changes occur.<br />
<br />
<br />
Typical JSON data posted by the web hook request:<br />
{"roomId":"123456","propId":"12345","ownerId":"1234","action":"SYNC_ROOM"}<br />
<br />
<br />
You can add data in the "Custom Header" field like this:<br />
my_key1:my_value1<br />
my_key2:my_value2</div>Andrianhttps://wiki.beds24.com/index.php?title=Track_Bookings&diff=16193Track Bookings2020-03-20T14:28:15Z<p>Andrian: /* Use of template variables in scripts */</p>
<hr />
<div>[[Category:How to]]<br />
[[Category:Bookings]]<br />
[[Category:Troubleshooting]]<br />
[[Category:Developers]]<br />
[[Category:Booking_Page]]<br />
<br />
<br />
''This page explains how you can track bookings''<br />
<br />
== Referrer ==<br />
<br />
Please note: The English word '''referrer''' is spelled with two '''r'''s. However, the parameter's name in the URL is spelled '''referer''' with only one '''r'''.<br />
<br />
All bookings contain a referrer field (under the tab "Details"). The content of this field is set in the link which opens the on-line [[:category:Booking Page|booking page]] for the guest. <br />
<br />
An example link to your booking page would be:<br />
<br />
http://www.beds24.com/booking2.php?propid=13437&referer=Beds24 <br />
<br />
When a guest clicks this link, the text "Beds24" will be recorded as the referrer of any resulting booking. You may set the text ("referer=text") to different values for different links and track which links are generating your bookings. <br />
<br />
All our availability calendars and booking widgets can contain the parameter "referer=text", either as a hidden parameter, or in the URL, depending on the widget. You can set the referrer for a widget here:<br />
<br />
Settings > Booking Engine > Booking Widgets > Referrer<br />
<br />
You also have the option to add your custom referrer. Please see the [https://wiki.beds24.com/index.php/Category:Widgets#Parameters widgets help pages] for instructions.<br />
<br />
== Logs ==<br />
To see the booking logs go to REPORTS > BOOKING LOGS<br />
<br />
==Tracking Pixel==<br />
<br />
Tracking image pixels need to be included in the <body> part of the page so they are visible. Usually, the easiest way to do this is to include the image pixel as an image tag (<IMG>) in your "on screen" booking confirmation message:<br />
<br />
Settings > Guest Management > Confirmation Messages > Period Messages > Additional Screen Content for "Normal" Bookings<br />
<br />
==Page Tracking (e.g. Google Analytics)==<br />
'''Page Tracking''' is usually done by inserting a script into the head of every page that a user passes on her way to check-out. You can insert your tracking script (for example a Google Analytics script) here:<br />
<br />
SETTINGS > BOOKING ENGINE > DEVELOPER > Advanced HTML Settings > Insert in HTML <HEAD><br />
<br />
==Conversion Tracking (e.g. Google Ecommerce)==<br />
'''Conversion''' refers to the final step of a sales operation - when a user is '''converted''' into a paying customer. Conversion Tracking scripts (for example a Google Ecommerce Script), therefore, are only inserted into the head of the last page of a process, in this case the confirmation page. Insert your scripts here:<br />
<br />
Settings > Booking Engine > Developer > Advanced HTML Settings > Confirmation Page Insert in HTML <HEAD><br />
<br />
==Custom booking confirmation page==<br />
It is also possible to set a Booking Return URL leading to your own website. Guests will be sent to this page rather than the standard confirmation page allowing you to create a custom confirmation landing page. Information about the booking will be added to the URL for your extraction and use. You can set the URL to your own website here:<br />
<br />
Settings > Booking Engine > Booking Page > Behaviour > Redirect after Booking > Booking Return URL<br />
<br />
If you use this function, you will need to place any conversion tracking scripts on your landing page.<br />
<br />
==Using template variables in scripts==<br />
You can use [https://wiki.beds24.com/index.php?title=Template_Variables Template variables] in your tracking scripts to include information about the booking. The following example includes the booking number [BOOKID] and price [PRICE] in a Google Ecommerce script.<br />
<br />
<script type='text/javascript'><br />
ga('require', 'ecommerce');<br />
ga('ecommerce:addTransaction', {<br />
'id': '[BOOKID]',<br />
'affiliation': 'BEDS24',<br />
'revenue': '[PRICE]'<br />
});<br />
ga('ecommerce:addItem', {<br />
'id': '[BOOKID]', <br />
'name': 'Lodging',<br />
'category': 'Accomodation', <br />
'price': '[PRICE]',<br />
'quantity': '1'<br />
});<br />
ga('ecommerce:send');<br />
<script><br />
<br />
<span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Please note: This script is just an example; it probably won't work as is. Please get a working script from your tracking service.<br />
<br />
== Google Tracking ==<br />
The exact scripts to be installed are supplied by Google. Check their help pages for the latest version.<br />
<br />
The booking page is on the domain www.beds24.com. You may need to enable multiple domain settings in your Google admin console.</div>Andrianhttps://wiki.beds24.com/index.php?title=Track_Bookings&diff=16187Track Bookings2020-03-20T10:56:00Z<p>Andrian: /* Google Tracking */</p>
<hr />
<div>[[Category:How to]]<br />
[[Category:Bookings]]<br />
[[Category:Troubleshooting]]<br />
[[Category:Developers]]<br />
[[Category:Booking_Page]]<br />
<br />
<br />
''This page explains how you can track bookings''<br />
<br />
== Referrer ==<br />
<br />
Please note: The English word '''referrer''' is spelled with two '''r'''s. However, the parameter's name in the URL is spelled '''referer''' with only one '''r'''.<br />
<br />
All bookings contain a referrer field (under the tab "Details"). The content of this field is set in the link which opens the on-line [[:category:Booking Page|booking page]] for the guest. <br />
<br />
An example link to your booking page would be:<br />
<br />
http://www.beds24.com/booking2.php?propid=13437&referer=Beds24 <br />
<br />
When a guest clicks this link, the text "Beds24" will be recorded as the referrer of any resulting booking. You may set the text ("referer=text") to different values for different links and track which links are generating your bookings. <br />
<br />
All our availability calendars and booking widgets can contain the parameter "referer=text", either as a hidden parameter, or in the URL, depending on the widget. You can set the referrer for a widget here:<br />
<br />
Settings > Booking Engine > Booking Widgets > Referrer<br />
<br />
You also have the option to add your custom referrer. Please see the [https://wiki.beds24.com/index.php/Category:Widgets#Parameters widgets help pages] for instructions.<br />
<br />
== Logs ==<br />
To see the booking logs go to REPORTS > BOOKING LOGS<br />
<br />
==Tracking Pixel==<br />
<br />
Tracking image pixels need to be included in the <body> part of the page so they are visible. Usually, the easiest way to do this is to include the image pixel as an image tag (<IMG>) in your "on screen" booking confirmation message:<br />
<br />
Settings > Guest Management > Confirmation Messages > Period Messages > Additional Screen Content for "Normal" Bookings<br />
<br />
==Page Tracking (e.g. Google Analytics)==<br />
'''Page Tracking''' is usually done by inserting a script into the head of every page that a user passes on her way to check-out. You can insert your tracking script (for example a Google Analytics script) here:<br />
<br />
SETTINGS > BOOKING ENGINE > DEVELOPER > Advanced HTML Settings > Insert in HTML <HEAD><br />
<br />
==Conversion Tracking (e.g. Google Ecommerce)==<br />
'''Conversion''' refers to the final step of a sales operation - when a user is '''converted''' into a paying customer. Conversion Tracking scripts (for example a Google Ecommerce Script), therefore, are only inserted into the head of the last page of a process, in this case the confirmation page. Insert your scripts here:<br />
<br />
Settings > Booking Engine > Developer > Advanced HTML Settings > Confirmation Page Insert in HTML <HEAD><br />
<br />
==Custom booking confirmation page==<br />
It is also possible to set a Booking Return URL leading to your own website. Guests will be sent to this page rather than the standard confirmation page allowing you to create a custom confirmation landing page. Information about the booking will be added to the URL for your extraction and use. You can set the URL to your own website here:<br />
<br />
Settings > Booking Engine > Booking Page > Behaviour > Redirect after Booking > Booking Return URL<br />
<br />
If you use this function, you will need to place any conversion tracking scripts on your landing page.<br />
<br />
==Use of template variables in scripts==<br />
You can use [https://wiki.beds24.com/index.php?title=Template_Variables Template variables] in your tracking scripts to include information about the booking. The following example includes the booking number [BOOKID] and price [PRICE] in a Google Ecommerce script.<br />
<br />
<script type='text/javascript'><br />
ga('require', 'ecommerce');<br />
ga('ecommerce:addTransaction', {<br />
'id': '[BOOKID]',<br />
'affiliation': 'BEDS24',<br />
'revenue': '[PRICE]'<br />
});<br />
ga('ecommerce:addItem', {<br />
'id': '[BOOKID]', <br />
'name': 'Lodging',<br />
'category': 'Accomodation', <br />
'price': '[PRICE]',<br />
'quantity': '1'<br />
});<br />
ga('ecommerce:send');<br />
<script><br />
<br />
<span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Please note: This script is just an example; it probably won't work as is. Please get a working script from your tracking service.<br />
<br />
== Google Tracking ==<br />
The exact scripts to be installed are supplied by Google. Check their help pages for the latest version.<br />
<br />
The booking page is on the domain www.beds24.com. You may need to enable multiple domain settings in your Google admin console.</div>Andrianhttps://wiki.beds24.com/index.php?title=Track_Bookings&diff=16186Track Bookings2020-03-20T10:55:20Z<p>Andrian: /* Use of template variables in scripts */</p>
<hr />
<div>[[Category:How to]]<br />
[[Category:Bookings]]<br />
[[Category:Troubleshooting]]<br />
[[Category:Developers]]<br />
[[Category:Booking_Page]]<br />
<br />
<br />
''This page explains how you can track bookings''<br />
<br />
== Referrer ==<br />
<br />
Please note: The English word '''referrer''' is spelled with two '''r'''s. However, the parameter's name in the URL is spelled '''referer''' with only one '''r'''.<br />
<br />
All bookings contain a referrer field (under the tab "Details"). The content of this field is set in the link which opens the on-line [[:category:Booking Page|booking page]] for the guest. <br />
<br />
An example link to your booking page would be:<br />
<br />
http://www.beds24.com/booking2.php?propid=13437&referer=Beds24 <br />
<br />
When a guest clicks this link, the text "Beds24" will be recorded as the referrer of any resulting booking. You may set the text ("referer=text") to different values for different links and track which links are generating your bookings. <br />
<br />
All our availability calendars and booking widgets can contain the parameter "referer=text", either as a hidden parameter, or in the URL, depending on the widget. You can set the referrer for a widget here:<br />
<br />
Settings > Booking Engine > Booking Widgets > Referrer<br />
<br />
You also have the option to add your custom referrer. Please see the [https://wiki.beds24.com/index.php/Category:Widgets#Parameters widgets help pages] for instructions.<br />
<br />
== Logs ==<br />
To see the booking logs go to REPORTS > BOOKING LOGS<br />
<br />
==Tracking Pixel==<br />
<br />
Tracking image pixels need to be included in the <body> part of the page so they are visible. Usually, the easiest way to do this is to include the image pixel as an image tag (<IMG>) in your "on screen" booking confirmation message:<br />
<br />
Settings > Guest Management > Confirmation Messages > Period Messages > Additional Screen Content for "Normal" Bookings<br />
<br />
==Page Tracking (e.g. Google Analytics)==<br />
'''Page Tracking''' is usually done by inserting a script into the head of every page that a user passes on her way to check-out. You can insert your tracking script (for example a Google Analytics script) here:<br />
<br />
SETTINGS > BOOKING ENGINE > DEVELOPER > Advanced HTML Settings > Insert in HTML <HEAD><br />
<br />
==Conversion Tracking (e.g. Google Ecommerce)==<br />
'''Conversion''' refers to the final step of a sales operation - when a user is '''converted''' into a paying customer. Conversion Tracking scripts (for example a Google Ecommerce Script), therefore, are only inserted into the head of the last page of a process, in this case the confirmation page. Insert your scripts here:<br />
<br />
Settings > Booking Engine > Developer > Advanced HTML Settings > Confirmation Page Insert in HTML <HEAD><br />
<br />
==Custom booking confirmation page==<br />
It is also possible to set a Booking Return URL leading to your own website. Guests will be sent to this page rather than the standard confirmation page allowing you to create a custom confirmation landing page. Information about the booking will be added to the URL for your extraction and use. You can set the URL to your own website here:<br />
<br />
Settings > Booking Engine > Booking Page > Behaviour > Redirect after Booking > Booking Return URL<br />
<br />
If you use this function, you will need to place any conversion tracking scripts on your landing page.<br />
<br />
==Use of template variables in scripts==<br />
You can use [https://wiki.beds24.com/index.php?title=Template_Variables Template variables] in your tracking scripts to include information about the booking. The following example includes the booking number [BOOKID] and price [PRICE] in a Google Ecommerce script.<br />
<br />
<script type='text/javascript'><br />
ga('require', 'ecommerce');<br />
ga('ecommerce:addTransaction', {<br />
'id': '[BOOKID]',<br />
'affiliation': 'BEDS24',<br />
'revenue': '[PRICE]'<br />
});<br />
ga('ecommerce:addItem', {<br />
'id': '[BOOKID]', <br />
'name': 'Lodging',<br />
'category': 'Accomodation', <br />
'price': '[PRICE]',<br />
'quantity': '1'<br />
});<br />
ga('ecommerce:send');<br />
<script><br />
<br />
<span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Please note: This script is just an example; it probably won't work as is. Please get a working script from your tracking service.<br />
<br />
== Google Tracking ==<br />
The exact scripts to be installed are supplied by your tracking service. Check their help pages for the latest version.<br />
<br />
The booking page is on the domain www.beds24.com so you may need to enable multiple domain settings in Google.</div>Andrianhttps://wiki.beds24.com/index.php?title=Track_Bookings&diff=16185Track Bookings2020-03-20T10:54:32Z<p>Andrian: /* Use of template variables in scripts */</p>
<hr />
<div>[[Category:How to]]<br />
[[Category:Bookings]]<br />
[[Category:Troubleshooting]]<br />
[[Category:Developers]]<br />
[[Category:Booking_Page]]<br />
<br />
<br />
''This page explains how you can track bookings''<br />
<br />
== Referrer ==<br />
<br />
Please note: The English word '''referrer''' is spelled with two '''r'''s. However, the parameter's name in the URL is spelled '''referer''' with only one '''r'''.<br />
<br />
All bookings contain a referrer field (under the tab "Details"). The content of this field is set in the link which opens the on-line [[:category:Booking Page|booking page]] for the guest. <br />
<br />
An example link to your booking page would be:<br />
<br />
http://www.beds24.com/booking2.php?propid=13437&referer=Beds24 <br />
<br />
When a guest clicks this link, the text "Beds24" will be recorded as the referrer of any resulting booking. You may set the text ("referer=text") to different values for different links and track which links are generating your bookings. <br />
<br />
All our availability calendars and booking widgets can contain the parameter "referer=text", either as a hidden parameter, or in the URL, depending on the widget. You can set the referrer for a widget here:<br />
<br />
Settings > Booking Engine > Booking Widgets > Referrer<br />
<br />
You also have the option to add your custom referrer. Please see the [https://wiki.beds24.com/index.php/Category:Widgets#Parameters widgets help pages] for instructions.<br />
<br />
== Logs ==<br />
To see the booking logs go to REPORTS > BOOKING LOGS<br />
<br />
==Tracking Pixel==<br />
<br />
Tracking image pixels need to be included in the <body> part of the page so they are visible. Usually, the easiest way to do this is to include the image pixel as an image tag (<IMG>) in your "on screen" booking confirmation message:<br />
<br />
Settings > Guest Management > Confirmation Messages > Period Messages > Additional Screen Content for "Normal" Bookings<br />
<br />
==Page Tracking (e.g. Google Analytics)==<br />
'''Page Tracking''' is usually done by inserting a script into the head of every page that a user passes on her way to check-out. You can insert your tracking script (for example a Google Analytics script) here:<br />
<br />
SETTINGS > BOOKING ENGINE > DEVELOPER > Advanced HTML Settings > Insert in HTML <HEAD><br />
<br />
==Conversion Tracking (e.g. Google Ecommerce)==<br />
'''Conversion''' refers to the final step of a sales operation - when a user is '''converted''' into a paying customer. Conversion Tracking scripts (for example a Google Ecommerce Script), therefore, are only inserted into the head of the last page of a process, in this case the confirmation page. Insert your scripts here:<br />
<br />
Settings > Booking Engine > Developer > Advanced HTML Settings > Confirmation Page Insert in HTML <HEAD><br />
<br />
==Custom booking confirmation page==<br />
It is also possible to set a Booking Return URL leading to your own website. Guests will be sent to this page rather than the standard confirmation page allowing you to create a custom confirmation landing page. Information about the booking will be added to the URL for your extraction and use. You can set the URL to your own website here:<br />
<br />
Settings > Booking Engine > Booking Page > Behaviour > Redirect after Booking > Booking Return URL<br />
<br />
If you use this function, you will need to place any conversion tracking scripts on your landing page.<br />
<br />
==Use of template variables in scripts==<br />
You can use [https://wiki.beds24.com/index.php?title=Template_Variables Template variables] in your tracking scripts to include information about the booking. The following example includes the booking number [BOOKID] and price [PRICE] in a Google Ecommerce script.<br />
<br />
<script type='text/javascript'><br />
ga('require', 'ecommerce');<br />
ga('ecommerce:addTransaction', {<br />
'id': '[BOOKID]',<br />
'affiliation': 'BEDS24',<br />
'revenue': '[PRICE]'<br />
});<br />
ga('ecommerce:addItem', {<br />
'id': '[BOOKID]', <br />
'name': 'Lodging',<br />
'category': 'Accomodation', <br />
'price': '[PRICE]',<br />
'quantity': '1'<br />
});<br />
ga('ecommerce:send');<br />
<script><br />
<br />
<span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Please note: This script is just an example; it probably won't work as is. Please get a working script from your Google admin console.<br />
<br />
== Google Tracking ==<br />
The exact scripts to be installed are supplied by your tracking service. Check their help pages for the latest version.<br />
<br />
The booking page is on the domain www.beds24.com so you may need to enable multiple domain settings in Google.</div>Andrianhttps://wiki.beds24.com/index.php?title=Track_Bookings&diff=16184Track Bookings2020-03-20T10:49:11Z<p>Andrian: </p>
<hr />
<div>[[Category:How to]]<br />
[[Category:Bookings]]<br />
[[Category:Troubleshooting]]<br />
[[Category:Developers]]<br />
[[Category:Booking_Page]]<br />
<br />
<br />
''This page explains how you can track bookings''<br />
<br />
== Referrer ==<br />
<br />
Please note: The English word '''referrer''' is spelled with two '''r'''s. However, the parameter's name in the URL is spelled '''referer''' with only one '''r'''.<br />
<br />
All bookings contain a referrer field (under the tab "Details"). The content of this field is set in the link which opens the on-line [[:category:Booking Page|booking page]] for the guest. <br />
<br />
An example link to your booking page would be:<br />
<br />
http://www.beds24.com/booking2.php?propid=13437&referer=Beds24 <br />
<br />
When a guest clicks this link, the text "Beds24" will be recorded as the referrer of any resulting booking. You may set the text ("referer=text") to different values for different links and track which links are generating your bookings. <br />
<br />
All our availability calendars and booking widgets can contain the parameter "referer=text", either as a hidden parameter, or in the URL, depending on the widget. You can set the referrer for a widget here:<br />
<br />
Settings > Booking Engine > Booking Widgets > Referrer<br />
<br />
You also have the option to add your custom referrer. Please see the [https://wiki.beds24.com/index.php/Category:Widgets#Parameters widgets help pages] for instructions.<br />
<br />
== Logs ==<br />
To see the booking logs go to REPORTS > BOOKING LOGS<br />
<br />
==Tracking Pixel==<br />
<br />
Tracking image pixels need to be included in the <body> part of the page so they are visible. Usually, the easiest way to do this is to include the image pixel as an image tag (<IMG>) in your "on screen" booking confirmation message:<br />
<br />
Settings > Guest Management > Confirmation Messages > Period Messages > Additional Screen Content for "Normal" Bookings<br />
<br />
==Page Tracking (e.g. Google Analytics)==<br />
'''Page Tracking''' is usually done by inserting a script into the head of every page that a user passes on her way to check-out. You can insert your tracking script (for example a Google Analytics script) here:<br />
<br />
SETTINGS > BOOKING ENGINE > DEVELOPER > Advanced HTML Settings > Insert in HTML <HEAD><br />
<br />
==Conversion Tracking (e.g. Google Ecommerce)==<br />
'''Conversion''' refers to the final step of a sales operation - when a user is '''converted''' into a paying customer. Conversion Tracking scripts (for example a Google Ecommerce Script), therefore, are only inserted into the head of the last page of a process, in this case the confirmation page. Insert your scripts here:<br />
<br />
Settings > Booking Engine > Developer > Advanced HTML Settings > Confirmation Page Insert in HTML <HEAD><br />
<br />
==Custom booking confirmation page==<br />
It is also possible to set a Booking Return URL leading to your own website. Guests will be sent to this page rather than the standard confirmation page allowing you to create a custom confirmation landing page. Information about the booking will be added to the URL for your extraction and use. You can set the URL to your own website here:<br />
<br />
Settings > Booking Engine > Booking Page > Behaviour > Redirect after Booking > Booking Return URL<br />
<br />
If you use this function, you will need to place any conversion tracking scripts on your landing page.<br />
<br />
==Use of template variables in scripts==<br />
You can use [https://wiki.beds24.com/index.php?title=Template_Variables Template variables] in your tracking scripts to include information about the booking. The following example includes the booking number [BOOKID] and price [PRICE] in a Google Ecommerce script.<br />
<br />
<script type='text/javascript'><br />
ga('require', 'ecommerce');<br />
ga('ecommerce:addTransaction', {<br />
'id': '[BOOKID]',<br />
'affiliation': 'BEDS24',<br />
'revenue': '[PRICE]'<br />
});<br />
ga('ecommerce:addItem', {<br />
'id': '[BOOKID]', <br />
'name': 'Lodging',<br />
'category': 'Accomodation', <br />
'price': '[PRICE]',<br />
'quantity': '1'<br />
});<br />
ga('ecommerce:send');<br />
<script><br />
<br />
== Google Tracking ==<br />
The exact scripts to be installed are supplied by your tracking service. Check their help pages for the latest version.<br />
<br />
The booking page is on the domain www.beds24.com so you may need to enable multiple domain settings in Google.</div>Andrianhttps://wiki.beds24.com/index.php?title=Track_Bookings&diff=16183Track Bookings2020-03-20T10:45:03Z<p>Andrian: </p>
<hr />
<div>[[Category:How to]]<br />
[[Category:Bookings]]<br />
[[Category:Troubleshooting]]<br />
[[Category:Developers]]<br />
[[Category:Booking_Page]]<br />
<br />
<br />
''This page explains how you can track bookings''<br />
<br />
== Referrer ==<br />
<br />
Please note: The English word '''referrer''' is spelled with two '''r'''s. However, the parameter's name in the URL is spelled '''referer''' with only one '''r'''.<br />
<br />
All bookings contain a referrer field (under the tab "Details"). The content of this field is set in the link which opens the on-line [[:category:Booking Page|booking page]] for the guest. <br />
<br />
An example link to your booking page would be:<br />
<br />
http://www.beds24.com/booking2.php?propid=13437&referer=Beds24 <br />
<br />
When a guest clicks this link, the text "Beds24" will be recorded as the referrer of any resulting booking. You may set the text ("referer=text") to different values for different links and track which links are generating your bookings. <br />
<br />
All our availability calendars and booking widgets can contain the parameter "referer=text", either as a hidden parameter, or in the URL, depending on the widget. You can set the referrer for a widget here:<br />
<br />
Settings > Booking Engine > Booking Widgets > Referrer<br />
<br />
You also have the option to add your custom referrer. Please see the [https://wiki.beds24.com/index.php/Category:Widgets#Parameters widgets help pages] for instructions.<br />
<br />
== Logs ==<br />
To see the booking logs go to REPORTS > BOOKING LOGS<br />
<br />
==Tracking Pixel==<br />
<br />
Tracking image pixels need to be included in the <body> part of the page so they are visible. Usually, the easiest way to do this is to include the image pixel as an image tag (<IMG>) in your "on screen" booking confirmation message:<br />
<br />
Settings > Guest Management > Confirmation Messages > Period Messages > Additional Screen Content for "Normal" Bookings<br />
<br />
==Page Tracking (e.g. Google Analytics)==<br />
'''Page Tracking''' is usually done by inserting a script into the head of every page that a user passes on her way to check-out. You can insert your tracking script (for example a Google Analytics script) here:<br />
<br />
SETTINGS > BOOKING ENGINE > DEVELOPER > Advanced HTML Settings > Insert in HTML <HEAD><br />
<br />
==Conversion Tracking (e.g. Google Ecommerce)==<br />
'''Conversion''' refers to the final step of a sales operation - when a user is '''converted''' into a paying customer. Conversion Tracking scripts (for example a Google Ecommerce Script), therefore, are only inserted into the head of the last page of a process, in this case the confirmation page. Insert your scripts here:<br />
<br />
Settings > Booking Engine > Developer > Advanced HTML Settings > Confirmation Page Insert in HTML <HEAD><br />
<br />
==Custom booking confirmation page==<br />
It is also possible to set a Booking Return URL leading to your own website. Guests will be sent to this page rather than the standard confirmation page allowing you to create a custom confirmation landing page. Information about the booking will be added to the URL for your extraction and use. You can set the URL to your own website here:<br />
<br />
Settings > Booking Engine > Booking Page > Behaviour > Redirect after Booking > Booking Return URL<br />
<br />
If you use this function, you will need to place any conversion tracking scripts on your landing page.<br />
<br />
==Use of template variables in scripts==<br />
You can use [https://wiki.beds24.com/index.php?title=Template_Variables Template variables] in your tracking scripts to include information about the booking. The following example includes the booking number [BOOKID] and price [PRICE] in a Google Ecommerce script.<br />
<br />
<br />
<script type='text/javascript'><br />
ga('require', 'ecommerce');<br />
ga('ecommerce:addTransaction', {<br />
'id': '[BOOKID]',<br />
'affiliation': 'BEDS24',<br />
'revenue': '[PRICE]'<br />
});<br />
ga('ecommerce:addItem', {<br />
'id': '[BOOKID]', <br />
'name': 'Lodging',<br />
'category': 'Accomodation', <br />
'price': '[PRICE]',<br />
'quantity': '1'<br />
});<br />
ga('ecommerce:send');<br />
<script><br />
<br />
== Google Analytics ==<br />
To install Google Analytics enter your Tracking Script here:<br />
<br />
SETTINGS > BOOKING ENGINE > DEVELOPER > Advanced HTML Settings > Insert in HTML <HEAD><br />
<br />
Your booking page will now appear in your Google Analytics Report.<br />
<br />
== Google Ecommerce Tracking ==<br />
The exact scripts to be installed are supplied by your tracking service. Check their help pages for the latest version.<br />
<br />
The booking page is on the domain www.beds24.com so you may need to enable multiple domain settings in Google.</div>Andrianhttps://wiki.beds24.com/index.php?title=Track_Bookings&diff=16182Track Bookings2020-03-20T10:43:54Z<p>Andrian: </p>
<hr />
<div>[[Category:How to]]<br />
[[Category:Bookings]]<br />
[[Category:Troubleshooting]]<br />
[[Category:Developers]]<br />
[[Category:Booking_Page]]<br />
<br />
<br />
''This page explains how you can track bookings''<br />
<br />
== Referrer ==<br />
<br />
Please note: The English word '''referrer''' is spelled with two '''r'''s. However, the parameter's name in the URL is spelled '''referer''' with only one '''r'''.<br />
<br />
All bookings contain a referrer field (under the tab "Details"). The content of this field is set in the link which opens the on-line [[:category:Booking Page|booking page]] for the guest. <br />
<br />
An example link to your booking page would be:<br />
<br />
http://www.beds24.com/booking2.php?propid=13437&referer=Beds24 <br />
<br />
When a guest clicks this link, the text "Beds24" will be recorded as the referrer of any resulting booking. You may set the text ("referer=text") to different values for different links and track which links are generating your bookings. <br />
<br />
All our availability calendars and booking widgets can contain the parameter "referer=text", either as a hidden parameter, or in the URL, depending on the widget. You can set the referrer for a widget here:<br />
<br />
Settings > Booking Engine > Booking Widgets > Referrer<br />
<br />
You also have the option to add your custom referrer. Please see the [https://wiki.beds24.com/index.php/Category:Widgets#Parameters widgets help pages] for instructions.<br />
<br />
== Logs ==<br />
To see the booking logs go to REPORTS > BOOKING LOGS<br />
<br />
==Tracking Pixel==<br />
<br />
Tracking image pixels need to be included in the <body> part of the page so they are visible. Usually, the easiest way to do this is to include the image pixel as an image tag (<IMG>) in your "on screen" booking confirmation message:<br />
<br />
Settings > Guest Management > Confirmation Messages > Period Messages > Additional Screen Content for "Normal" Bookings<br />
<br />
==Page Tracking (e.g. Google Analytics)==<br />
'''Page Tracking''' is usually done by inserting a script into the head of every page that a user passes on her way to check-out. You can insert your tracking script (for example a Google Analytics script) here:<br />
<br />
SETTINGS > BOOKING ENGINE > DEVELOPER > Advanced HTML Settings > Insert in HTML <HEAD><br />
<br />
==Conversion Tracking (e.g. Google Ecommerce)==<br />
'''Conversion''' refers to the final step of a sales operation - when a user is '''converted''' into a paying customer. Conversion Tracking scripts (for example a Google Ecommerce Script), therefore, are only inserted into the head of the last page of a process, in this case the confirmation page. Insert your scripts here:<br />
<br />
Settings > Booking Engine > Developer > Advanced HTML Settings > Confirmation Page Insert in HTML <HEAD><br />
<br />
===Custom booking confirmation page===<br />
It is also possible to set a Booking Return URL leading to your own website. Guests will be sent to this page rather than the standard confirmation page allowing you to create a custom confirmation landing page. Information about the booking will be added to the URL for your extraction and use. You can set the URL to your own website here:<br />
<br />
Settings > Booking Engine > Booking Page > Behaviour > Redirect after Booking > Booking Return URL<br />
<br />
If you use this function, you will need to place any conversion tracking scripts on your landing page.<br />
<br />
=== Google Analytics ===<br />
To install Google Analytics enter your Tracking Script here:<br />
<br />
SETTINGS > BOOKING ENGINE > DEVELOPER > Advanced HTML Settings > Insert in HTML <HEAD><br />
<br />
Your booking page will now appear in your Google Analytics Report.<br />
<br />
===Use of template variables in scripts===<br />
You can use [https://wiki.beds24.com/index.php?title=Template_Variables Template variables] in your tracking scripts to include information about the booking. The following example includes the booking number [BOOKID] and price [PRICE] in a Google Ecommerce script.<br />
<br />
<br />
<script type='text/javascript'><br />
ga('require', 'ecommerce');<br />
ga('ecommerce:addTransaction', {<br />
'id': '[BOOKID]',<br />
'affiliation': 'BEDS24',<br />
'revenue': '[PRICE]'<br />
});<br />
ga('ecommerce:addItem', {<br />
'id': '[BOOKID]', <br />
'name': 'Lodging',<br />
'category': 'Accomodation', <br />
'price': '[PRICE]',<br />
'quantity': '1'<br />
});<br />
ga('ecommerce:send');<br />
<script><br />
<br />
<br />
== Google Ecommerce Tracking ==<br />
The exact scripts to be installed are supplied by your tracking service. Check their help pages for the latest version.<br />
<br />
The booking page is on the domain www.beds24.com so you may need to enable multiple domain settings in Google.</div>Andrianhttps://wiki.beds24.com/index.php?title=Track_Bookings&diff=16173Track Bookings2020-03-19T15:04:10Z<p>Andrian: </p>
<hr />
<div>[[Category:How to]]<br />
[[Category:Bookings]]<br />
[[Category:Troubleshooting]]<br />
[[Category:Developers]]<br />
[[Category:Booking_Page]]<br />
<br />
<br />
''This page explains how you can track bookings''<br />
<br />
== Referrer ==<br />
<br />
Please note: The English word '''referrer''' is spelled with two '''r'''s. However, the parameter's name in the URL is spelled '''referer''' with only one '''r'''.<br />
<br />
All bookings contain a referrer field (under the tab "Details"). The content of this field is set in the link which opens the on-line [[:category:Booking Page|booking page]] for the guest. <br />
<br />
An example link to your booking page would be:<br />
<br />
http://www.beds24.com/booking2.php?propid=13437&referer=Beds24 <br />
<br />
When a guest clicks this link, the text "Beds24" will be recorded as the referrer of any resulting booking. You may set the text ("referer=text") to different values for different links and track which links are generating your bookings. <br />
<br />
All our availability calendars and booking widgets can contain the parameter "referer=text", either as a hidden parameter, or in the URL, depending on the widget. You can set the referrer for a widget here:<br />
<br />
Settings > Booking Engine > Booking Widgets > Referrer<br />
<br />
You also have the option to add your custom referrer. Please see the [https://wiki.beds24.com/index.php/Category:Widgets#Parameters widgets help pages] for instructions.<br />
<br />
== Logs ==<br />
To see the booking logs go to REPORTS > BOOKING LOGS<br />
<br />
==Tracking Pixel==<br />
<br />
Tracking image pixels need to be included in the <body> part of the page so they are visible. Usually, the easiest way to do this is to include the image pixel as an image tag (<IMG>) in your "on screen" booking confirmation message:<br />
<br />
Settings > Guest Management > Confirmation Messages > Period Messages > Additional Screen Content for "Normal" Bookings<br />
<br />
==Conversion Tracking==<br />
When a booking completes, the booker is shown a confirmation page. It is possible to include scripts directly in the head section of this confirmation page. You do this here:<br />
<br />
Settings > Booking Engine > Developer > Advanced HTML Settings > Confirmation Page Insert in HTML <HEAD><br />
<br />
[https://wiki.beds24.com/index.php?title=Template_Variables Template variables] can be used in this script to include information about the booking. The following example includes the booking number [BOOKID] and price [PRICE] in the script.<br />
<br />
<br />
<script type='text/javascript'><br />
ga('require', 'ecommerce');<br />
ga('ecommerce:addTransaction', {<br />
'id': '[BOOKID]',<br />
'affiliation': 'BEDS24',<br />
'revenue': '[PRICE]'<br />
});<br />
ga('ecommerce:addItem', {<br />
'id': '[BOOKID]', <br />
'name': 'Lodging',<br />
'category': 'Accomodation', <br />
'price': '[PRICE]',<br />
'quantity': '1'<br />
});<br />
ga('ecommerce:send');<br />
<script><br />
<br />
===Custom booking confirmation page===<br />
It is also possible to set a Booking Return URL leading to your own website. Guests will be sent to this page rather than the standard confirmation page allowing you to create a custom confirmation landing page. Information about the booking will be added to the URL for your extraction and use. You can set the URL to your own website here:<br />
<br />
Settings > Booking Engine > Booking Page > Behaviour > Redirect after Booking > Booking Return URL<br />
<br />
If you use this function, you will need to place any conversion tracking scripts on your landing page.<br />
<br />
== Google Analytics ==<br />
To install Google Analytics enter your Tracking Script here:<br />
<br />
SETTINGS > BOOKING ENGINE > DEVELOPER > Advanced HTML Settings > Insert in HTML <HEAD><br />
<br />
Your booking page will now appear in your Google Analytics Report.<br />
<br />
== Google Ecommerce Tracking ==<br />
The exact scripts to be installed are supplied by your tracking service. Check their help pages for the latest version.<br />
<br />
The booking page is on the domain www.beds24.com so you may need to enable multiple domain settings in Google.</div>Andrianhttps://wiki.beds24.com/index.php?title=Track_Bookings&diff=16152Track Bookings2020-03-18T14:51:32Z<p>Andrian: /* Tracking Pixel */</p>
<hr />
<div>[[Category:How to]]<br />
[[Category:Bookings]]<br />
[[Category:Troubleshooting]]<br />
[[Category:Developers]]<br />
[[Category:Booking_Page]]<br />
<br />
<br />
''This page explains how you can track bookings''<br />
<br />
== Referrer ==<br />
<br />
Please note: The English word '''referrer''' is spelled with two '''r'''s. However, the parameter's name in the URL is spelled '''referer''' with only one '''r'''.<br />
<br />
All bookings contain a referrer field (under the tab "Details"). The content of this field is set in the link which opens the on-line [[:category:Booking Page|booking page]] for the guest. <br />
<br />
An example link to your booking page would be:<br />
<br />
http://www.beds24.com/booking2.php?propid=13437&referer=Beds24 <br />
<br />
When a guest clicks this link, the text "Beds24" will be recorded as the referrer of any resulting booking. You may set the text ("referer=text") to different values for different links and track which links are generating your bookings. <br />
<br />
All our availability calendars and booking widgets can contain the parameter "referer=text", either as a hidden parameter, or in the URL, depending on the widget. You can set the referrer for a widget here:<br />
<br />
Settings > Booking Engine > Booking Widgets > Referrer<br />
<br />
You also have the option to add your custom referrer. Please see the [https://wiki.beds24.com/index.php/Category:Widgets#Parameters widgets help pages] for instructions.<br />
<br />
== Logs ==<br />
To see the booking logs go to REPORTS > BOOKING LOGS<br />
<br />
==Page Tracking==<br />
<br />
The URL of each stage of the booking process contains the parameter "page=text" where '''text''' can be used to identify which stage the booking page is at.<br />
<br />
==Tracking Pixel==<br />
<br />
Tracking image pixels need to be included in the <body> part of the page so they are visible. Usually, the easiest way to do this is to include the image pixel as an image tag (<IMG>) in your "on screen" booking confirmation message:<br />
<br />
Settings > Guest Management > Confirmation Messages > Period Messages > Additional Screen Content for "Normal" Bookings<br />
<br />
==Conversion Tracking==<br />
When a booking completes, the booker is shown a confirmation page. It is possible to include scripts directly in the head section of this confirmation page. You do this here:<br />
<br />
Settings > Booking Engine > Developer > Advanced HTML Settings > Confirmation Page Insert in HTML <HEAD><br />
<br />
[https://wiki.beds24.com/index.php?title=Template_Variables Template variables] can be used in this script to include information about the booking. The following example includes the booking number [BOOKID] and price [PRICE] in the script.<br />
<br />
<br />
<script type='text/javascript'><br />
ga('require', 'ecommerce');<br />
ga('ecommerce:addTransaction', {<br />
'id': '[BOOKID]',<br />
'affiliation': 'BEDS24',<br />
'revenue': '[PRICE]'<br />
});<br />
ga('ecommerce:addItem', {<br />
'id': '[BOOKID]', <br />
'name': 'Lodging',<br />
'category': 'Accomodation', <br />
'price': '[PRICE]',<br />
'quantity': '1'<br />
});<br />
ga('ecommerce:send');<br />
<script><br />
<br />
===Custom booking confirmation page===<br />
It is also possible to set a Booking Return URL leading to your own website. Guests will be sent to this page rather than the standard confirmation page allowing you to create a custom confirmation landing page. Information about the booking will be added to the URL for your extraction and use. You can set the URL to your own website here:<br />
<br />
Settings > Booking Engine > Booking Page > Behaviour > Redirect after Booking > Booking Return URL<br />
<br />
If you use this function, you will need to place any conversion tracking scripts on your landing page.<br />
<br />
== Google Analytics ==<br />
To install Google Analytics enter your Tracking Script here:<br />
<br />
SETTINGS > BOOKING ENGINE > DEVELOPER > Advanced HTML Settings > Insert in HTML <HEAD><br />
<br />
Your booking page will now appear in your Google Analytics Report.<br />
<br />
== Google Ecommerce Tracking ==<br />
The exact scripts to be installed are supplied by your tracking service. Check their help pages for the latest version.<br />
<br />
The booking page is on the domain www.beds24.com so you may need to enable multiple domain settings in Google.</div>Andrianhttps://wiki.beds24.com/index.php?title=Track_Bookings&diff=16151Track Bookings2020-03-18T14:50:38Z<p>Andrian: /* Page Tracking */</p>
<hr />
<div>[[Category:How to]]<br />
[[Category:Bookings]]<br />
[[Category:Troubleshooting]]<br />
[[Category:Developers]]<br />
[[Category:Booking_Page]]<br />
<br />
<br />
''This page explains how you can track bookings''<br />
<br />
== Referrer ==<br />
<br />
Please note: The English word '''referrer''' is spelled with two '''r'''s. However, the parameter's name in the URL is spelled '''referer''' with only one '''r'''.<br />
<br />
All bookings contain a referrer field (under the tab "Details"). The content of this field is set in the link which opens the on-line [[:category:Booking Page|booking page]] for the guest. <br />
<br />
An example link to your booking page would be:<br />
<br />
http://www.beds24.com/booking2.php?propid=13437&referer=Beds24 <br />
<br />
When a guest clicks this link, the text "Beds24" will be recorded as the referrer of any resulting booking. You may set the text ("referer=text") to different values for different links and track which links are generating your bookings. <br />
<br />
All our availability calendars and booking widgets can contain the parameter "referer=text", either as a hidden parameter, or in the URL, depending on the widget. You can set the referrer for a widget here:<br />
<br />
Settings > Booking Engine > Booking Widgets > Referrer<br />
<br />
You also have the option to add your custom referrer. Please see the [https://wiki.beds24.com/index.php/Category:Widgets#Parameters widgets help pages] for instructions.<br />
<br />
== Logs ==<br />
To see the booking logs go to REPORTS > BOOKING LOGS<br />
<br />
==Page Tracking==<br />
<br />
The URL of each stage of the booking process contains the parameter "page=text" where '''text''' can be used to identify which stage the booking page is at.<br />
<br />
==Tracking Pixel==<br />
<br />
Tracking image pixels need to be included in the <body> part of the page so they are visible. The easiest way to do this usually is to include the image pixel as an image tag (<IMG>) in your "on screen" booking confirmation message:<br />
<br />
Settings > Guest Management > Confirmation Messages > Period Messages > Additional Screen Content for "Normal" Bookings<br />
<br />
==Conversion Tracking==<br />
When a booking completes, the booker is shown a confirmation page. It is possible to include scripts directly in the head section of this confirmation page. You do this here:<br />
<br />
Settings > Booking Engine > Developer > Advanced HTML Settings > Confirmation Page Insert in HTML <HEAD><br />
<br />
[https://wiki.beds24.com/index.php?title=Template_Variables Template variables] can be used in this script to include information about the booking. The following example includes the booking number [BOOKID] and price [PRICE] in the script.<br />
<br />
<br />
<script type='text/javascript'><br />
ga('require', 'ecommerce');<br />
ga('ecommerce:addTransaction', {<br />
'id': '[BOOKID]',<br />
'affiliation': 'BEDS24',<br />
'revenue': '[PRICE]'<br />
});<br />
ga('ecommerce:addItem', {<br />
'id': '[BOOKID]', <br />
'name': 'Lodging',<br />
'category': 'Accomodation', <br />
'price': '[PRICE]',<br />
'quantity': '1'<br />
});<br />
ga('ecommerce:send');<br />
<script><br />
<br />
===Custom booking confirmation page===<br />
It is also possible to set a Booking Return URL leading to your own website. Guests will be sent to this page rather than the standard confirmation page allowing you to create a custom confirmation landing page. Information about the booking will be added to the URL for your extraction and use. You can set the URL to your own website here:<br />
<br />
Settings > Booking Engine > Booking Page > Behaviour > Redirect after Booking > Booking Return URL<br />
<br />
If you use this function, you will need to place any conversion tracking scripts on your landing page.<br />
<br />
== Google Analytics ==<br />
To install Google Analytics enter your Tracking Script here:<br />
<br />
SETTINGS > BOOKING ENGINE > DEVELOPER > Advanced HTML Settings > Insert in HTML <HEAD><br />
<br />
Your booking page will now appear in your Google Analytics Report.<br />
<br />
== Google Ecommerce Tracking ==<br />
The exact scripts to be installed are supplied by your tracking service. Check their help pages for the latest version.<br />
<br />
The booking page is on the domain www.beds24.com so you may need to enable multiple domain settings in Google.</div>Andrianhttps://wiki.beds24.com/index.php?title=Track_Bookings&diff=16150Track Bookings2020-03-18T14:50:24Z<p>Andrian: </p>
<hr />
<div>[[Category:How to]]<br />
[[Category:Bookings]]<br />
[[Category:Troubleshooting]]<br />
[[Category:Developers]]<br />
[[Category:Booking_Page]]<br />
<br />
<br />
''This page explains how you can track bookings''<br />
<br />
== Referrer ==<br />
<br />
Please note: The English word '''referrer''' is spelled with two '''r'''s. However, the parameter's name in the URL is spelled '''referer''' with only one '''r'''.<br />
<br />
All bookings contain a referrer field (under the tab "Details"). The content of this field is set in the link which opens the on-line [[:category:Booking Page|booking page]] for the guest. <br />
<br />
An example link to your booking page would be:<br />
<br />
http://www.beds24.com/booking2.php?propid=13437&referer=Beds24 <br />
<br />
When a guest clicks this link, the text "Beds24" will be recorded as the referrer of any resulting booking. You may set the text ("referer=text") to different values for different links and track which links are generating your bookings. <br />
<br />
All our availability calendars and booking widgets can contain the parameter "referer=text", either as a hidden parameter, or in the URL, depending on the widget. You can set the referrer for a widget here:<br />
<br />
Settings > Booking Engine > Booking Widgets > Referrer<br />
<br />
You also have the option to add your custom referrer. Please see the [https://wiki.beds24.com/index.php/Category:Widgets#Parameters widgets help pages] for instructions.<br />
<br />
== Logs ==<br />
To see the booking logs go to REPORTS > BOOKING LOGS<br />
<br />
==Page Tracking==<br />
<br />
The URL of each stage of the booking process contains the parameter "page=text" where '''text''' can be used to identify which stage the booking page is at.<br />
<br />
<br />
==Tracking Pixel==<br />
<br />
Tracking image pixels need to be included in the <body> part of the page so they are visible. The easiest way to do this usually is to include the image pixel as an image tag (<IMG>) in your "on screen" booking confirmation message:<br />
<br />
Settings > Guest Management > Confirmation Messages > Period Messages > Additional Screen Content for "Normal" Bookings<br />
<br />
==Conversion Tracking==<br />
When a booking completes, the booker is shown a confirmation page. It is possible to include scripts directly in the head section of this confirmation page. You do this here:<br />
<br />
Settings > Booking Engine > Developer > Advanced HTML Settings > Confirmation Page Insert in HTML <HEAD><br />
<br />
[https://wiki.beds24.com/index.php?title=Template_Variables Template variables] can be used in this script to include information about the booking. The following example includes the booking number [BOOKID] and price [PRICE] in the script.<br />
<br />
<br />
<script type='text/javascript'><br />
ga('require', 'ecommerce');<br />
ga('ecommerce:addTransaction', {<br />
'id': '[BOOKID]',<br />
'affiliation': 'BEDS24',<br />
'revenue': '[PRICE]'<br />
});<br />
ga('ecommerce:addItem', {<br />
'id': '[BOOKID]', <br />
'name': 'Lodging',<br />
'category': 'Accomodation', <br />
'price': '[PRICE]',<br />
'quantity': '1'<br />
});<br />
ga('ecommerce:send');<br />
<script><br />
<br />
===Custom booking confirmation page===<br />
It is also possible to set a Booking Return URL leading to your own website. Guests will be sent to this page rather than the standard confirmation page allowing you to create a custom confirmation landing page. Information about the booking will be added to the URL for your extraction and use. You can set the URL to your own website here:<br />
<br />
Settings > Booking Engine > Booking Page > Behaviour > Redirect after Booking > Booking Return URL<br />
<br />
If you use this function, you will need to place any conversion tracking scripts on your landing page.<br />
<br />
== Google Analytics ==<br />
To install Google Analytics enter your Tracking Script here:<br />
<br />
SETTINGS > BOOKING ENGINE > DEVELOPER > Advanced HTML Settings > Insert in HTML <HEAD><br />
<br />
Your booking page will now appear in your Google Analytics Report.<br />
<br />
== Google Ecommerce Tracking ==<br />
The exact scripts to be installed are supplied by your tracking service. Check their help pages for the latest version.<br />
<br />
The booking page is on the domain www.beds24.com so you may need to enable multiple domain settings in Google.</div>Andrianhttps://wiki.beds24.com/index.php?title=Track_Bookings&diff=16149Track Bookings2020-03-18T14:47:40Z<p>Andrian: /* Conversion Tracking */</p>
<hr />
<div>[[Category:How to]]<br />
[[Category:Bookings]]<br />
[[Category:Troubleshooting]]<br />
[[Category:Developers]]<br />
[[Category:Booking_Page]]<br />
<br />
<br />
''This page explains how you can track bookings''<br />
<br />
== Referrer ==<br />
<br />
Please note: The English word '''referrer''' is spelled with two '''r'''s. However, the parameter's name in the URL is spelled '''referer''' with only one '''r'''.<br />
<br />
All bookings contain a referrer field (under the tab "Details"). The content of this field is set in the link which opens the on-line [[:category:Booking Page|booking page]] for the guest. <br />
<br />
An example link to your booking page would be:<br />
<br />
http://www.beds24.com/booking2.php?propid=13437&referer=Beds24 <br />
<br />
When a guest clicks this link, the text "Beds24" will be recorded as the referrer of any resulting booking. You may set the text ("referer=text") to different values for different links and track which links are generating your bookings. <br />
<br />
All our availability calendars and booking widgets can contain the parameter "referer=text", either as a hidden parameter, or in the URL, depending on the widget. You can set the referrer for a widget here:<br />
<br />
Settings > Booking Engine > Booking Widgets > Referrer<br />
<br />
You also have the option to add your custom referrer. Please see the [https://wiki.beds24.com/index.php/Category:Widgets#Parameters widgets help pages] for instructions.<br />
<br />
== Logs ==<br />
To see the booking logs go to REPORTS > BOOKING LOGS<br />
<br />
==Page Tracking==<br />
<br />
The URL of each stage of the booking process contains the parameter "page=text" where '''text''' can be used to identify which stage the booking page is at.<br />
<br />
==Conversion Tracking==<br />
When a booking completes, the booker is shown a confirmation page. It is possible to include scripts directly in the head section of this confirmation page. You do this here:<br />
<br />
Settings > Booking Engine > Developer > Advanced HTML Settings > Confirmation Page Insert in HTML <HEAD><br />
<br />
[https://wiki.beds24.com/index.php?title=Template_Variables Template variables] can be used in this script to include information about the booking. The following example includes the booking number [BOOKID] and price [PRICE] in the script.<br />
<br />
<br />
<script type='text/javascript'><br />
ga('require', 'ecommerce');<br />
ga('ecommerce:addTransaction', {<br />
'id': '[BOOKID]',<br />
'affiliation': 'BEDS24',<br />
'revenue': '[PRICE]'<br />
});<br />
ga('ecommerce:addItem', {<br />
'id': '[BOOKID]', <br />
'name': 'Lodging',<br />
'category': 'Accomodation', <br />
'price': '[PRICE]',<br />
'quantity': '1'<br />
});<br />
ga('ecommerce:send');<br />
<script><br />
<br />
===Custom booking confirmation page===<br />
It is also possible to set a Booking Return URL leading to your own website. Guests will be sent to this page rather than the standard confirmation page allowing you to create a custom confirmation landing page. Information about the booking will be added to the URL for your extraction and use. You can set the URL to your own website here:<br />
<br />
Settings > Booking Engine > Booking Page > Behaviour > Redirect after Booking > Booking Return URL<br />
<br />
If you use this function, you will need to place any conversion tracking scripts on your landing page.<br />
<br />
==Tracking Pixel==<br />
<br />
Tracking image pixels need to be included in the <body> part of the page so they are visible. The easiest way to do this usually is to include the image pixel as an image tag (<IMG>) in your "on screen" booking confirmation message:<br />
<br />
Settings > Guest Management > Confirmation Messages > Period Messages > Additional Screen Content for "Normal" Bookings<br />
<br />
== Google Analytics ==<br />
To install Google Analytics enter your Tracking Script here:<br />
<br />
SETTINGS > BOOKING ENGINE > DEVELOPER > Advanced HTML Settings > Insert in HTML <HEAD><br />
<br />
Your booking page will now appear in your Google Analytics Report.<br />
<br />
== Google Ecommerce Tracking ==<br />
The exact scripts to be installed are supplied by your tracking service. Check their help pages for the latest version.<br />
<br />
The booking page is on the domain www.beds24.com so you may need to enable multiple domain settings in Google.</div>Andrianhttps://wiki.beds24.com/index.php?title=Refund_Vouchers&diff=16146Refund Vouchers2020-03-18T13:33:29Z<p>Andrian: /* Set up Booking Question */</p>
<hr />
<div><br />
<br />
[[Category:Enhanced_Selling]]<br />
<br />
''This page explains how to set up Deposit/Refund Vouchers''<br />
<br />
If you would like to provide a 'Voucher' for deposit/payments made for cancelled bookings see the details below.<br />
<br />
== How it works ==<br />
Utilise the Group function in Beds24 to link the cancelled booking with the payment details to a new booking. <br />
<br />
The original booking id/reservation number will be used as the Guest Voucher code.<br />
<br />
== Option 1 - Remove existing charges and keep payments ==<br />
<br />
=== Set up - Manage Original Booking ===<br />
1. Booking Status = Cancelled<br />
<br />
Open the Booking, go to "Charges & Payments" tab and delete the Charges section (usually the top row), use the red X. This will remove the Charges but leave the payment details.<br />
Remove the existing Charges <br />
<br />
Payments leave as is<br />
<br />
=== Set up Booking Question ===<br />
<br />
2. Add a Custom Question to your Booking page (at SETTINGS -> PROPERTIES-> BOOKING QUESTIONS), so the guest can enter the original booking id. <br />
<br />
Create a Custom Booking Question:<br />
<br />
*Question = "Please provide Original Booking id" (for example)<br />
<br />
*Type = Single Line Field<br />
<br />
*Usage = Optional<br />
<br />
=== Manage new bookings ===<br />
<br />
When a guest creates a new booking with details entered in the Custom Question, copy and paste the Original Booking Number, go to the Invoice Tab of the New booking, then enter the Original Booking Number into the box ‘Add Existing Booking to Group’ this will create a ‘group booking’ and add the Original value to the "Invoice" tab of the Booking. <br />
<br />
*Set up an Auto Action to confirm to the Guest their original booking/payments have been applied to the new booking and provide the Booking details. <br />
<br />
*Setup an Auto Action to send Payment Request if payment required.<br />
<br />
== Option 2 - If you want to view/keep the original charges made on the 'original booking' ==<br />
<br />
<br />
=== Set up - Manage Original Booking ===<br />
<br />
1. Create an Invoicee<br />
<br />
Go to SETTINGS -> GUEST MANAGEMENT -> INVOICEES > Create New Invoicee<br />
<br />
1. Create the Name and details - for example Invoice = COVID-19<br />
<br />
2. Booking Status = Cancelled<br />
<br />
Open the Booking, go to "Charges & Payments" tab and for each 'charge' click ... (3 dots - far right) and select Invoicee - COVID-19, repeat for each 'charge' you will see the values at the bottom of the page. <br />
<br />
Payments leave as is<br />
<br />
=== Set up Booking Question===<br />
<br />
<br />
3. Add a Custom Question to your Booking page go to SETTINGS -> PROPERTIES-> BOOKING QUESTIONS, so the guest can enter the original booking id. <br />
<br />
Create a Custom Booking Question <br />
<br />
Question - Please provide Original Booking id (for example)<br />
Type - Single Line Field<br />
Usage - Optional<br />
<br />
<br />
=== Manage new bookings ===<br />
<br />
When a guest creates a new booking with details entered in the Custom Question, copy and paste the Original Booking Number, go to the Invoice Tab of the New booking, then enter the Original Booking Number into the box ‘Add Existing Booking to Group’ this will create a ‘group booking’ and add the Original value to the "Invoice" tab of the Booking. <br />
<br />
*Set up an Auto Action to confirm to the Guest their original booking/payments have been applied to the new booking and provide the Booking details. <br />
<br />
*Setup an Auto Action to send Payment Request if payment required.</div>Andrianhttps://wiki.beds24.com/index.php?title=Refund_Vouchers&diff=16145Refund Vouchers2020-03-18T13:33:16Z<p>Andrian: /* Set up Booking Question */</p>
<hr />
<div><br />
<br />
[[Category:Enhanced_Selling]]<br />
<br />
''This page explains how to set up Deposit/Refund Vouchers''<br />
<br />
If you would like to provide a 'Voucher' for deposit/payments made for cancelled bookings see the details below.<br />
<br />
== How it works ==<br />
Utilise the Group function in Beds24 to link the cancelled booking with the payment details to a new booking. <br />
<br />
The original booking id/reservation number will be used as the Guest Voucher code.<br />
<br />
== Option 1 - Remove existing charges and keep payments ==<br />
<br />
=== Set up - Manage Original Booking ===<br />
1. Booking Status = Cancelled<br />
<br />
Open the Booking, go to "Charges & Payments" tab and delete the Charges section (usually the top row), use the red X. This will remove the Charges but leave the payment details.<br />
Remove the existing Charges <br />
<br />
Payments leave as is<br />
<br />
=== Set up Booking Question ===<br />
<br />
2. Add a Custom Question to your Booking page (at SETTINGS -> PROPERTIES-> BOOKING QUESTIONS), so the guest can enter the original booking id. <br />
<br />
Create a Custom Booking Question <br />
<br />
*Question = "Please provide Original Booking id" (for example)<br />
<br />
*Type = Single Line Field<br />
<br />
*Usage = Optional<br />
<br />
=== Manage new bookings ===<br />
<br />
When a guest creates a new booking with details entered in the Custom Question, copy and paste the Original Booking Number, go to the Invoice Tab of the New booking, then enter the Original Booking Number into the box ‘Add Existing Booking to Group’ this will create a ‘group booking’ and add the Original value to the "Invoice" tab of the Booking. <br />
<br />
*Set up an Auto Action to confirm to the Guest their original booking/payments have been applied to the new booking and provide the Booking details. <br />
<br />
*Setup an Auto Action to send Payment Request if payment required.<br />
<br />
== Option 2 - If you want to view/keep the original charges made on the 'original booking' ==<br />
<br />
<br />
=== Set up - Manage Original Booking ===<br />
<br />
1. Create an Invoicee<br />
<br />
Go to SETTINGS -> GUEST MANAGEMENT -> INVOICEES > Create New Invoicee<br />
<br />
1. Create the Name and details - for example Invoice = COVID-19<br />
<br />
2. Booking Status = Cancelled<br />
<br />
Open the Booking, go to "Charges & Payments" tab and for each 'charge' click ... (3 dots - far right) and select Invoicee - COVID-19, repeat for each 'charge' you will see the values at the bottom of the page. <br />
<br />
Payments leave as is<br />
<br />
=== Set up Booking Question===<br />
<br />
<br />
3. Add a Custom Question to your Booking page go to SETTINGS -> PROPERTIES-> BOOKING QUESTIONS, so the guest can enter the original booking id. <br />
<br />
Create a Custom Booking Question <br />
<br />
Question - Please provide Original Booking id (for example)<br />
Type - Single Line Field<br />
Usage - Optional<br />
<br />
<br />
=== Manage new bookings ===<br />
<br />
When a guest creates a new booking with details entered in the Custom Question, copy and paste the Original Booking Number, go to the Invoice Tab of the New booking, then enter the Original Booking Number into the box ‘Add Existing Booking to Group’ this will create a ‘group booking’ and add the Original value to the "Invoice" tab of the Booking. <br />
<br />
*Set up an Auto Action to confirm to the Guest their original booking/payments have been applied to the new booking and provide the Booking details. <br />
<br />
*Setup an Auto Action to send Payment Request if payment required.</div>Andrianhttps://wiki.beds24.com/index.php?title=Refund_Vouchers&diff=16144Refund Vouchers2020-03-18T13:32:31Z<p>Andrian: /* Set up Booking Question */</p>
<hr />
<div><br />
<br />
[[Category:Enhanced_Selling]]<br />
<br />
''This page explains how to set up Deposit/Refund Vouchers''<br />
<br />
If you would like to provide a 'Voucher' for deposit/payments made for cancelled bookings see the details below.<br />
<br />
== How it works ==<br />
Utilise the Group function in Beds24 to link the cancelled booking with the payment details to a new booking. <br />
<br />
The original booking id/reservation number will be used as the Guest Voucher code.<br />
<br />
== Option 1 - Remove existing charges and keep payments ==<br />
<br />
=== Set up - Manage Original Booking ===<br />
1. Booking Status = Cancelled<br />
<br />
Open the Booking, go to "Charges & Payments" tab and delete the Charges section (usually the top row), use the red X. This will remove the Charges but leave the payment details.<br />
Remove the existing Charges <br />
<br />
Payments leave as is<br />
<br />
=== Set up Booking Question ===<br />
<br />
2. Add a Custom Question to your Booking page (at SETTINGS -> PROPERTIES-> BOOKING QUESTIONS), so the guest can enter the original booking id. <br />
<br />
Create a Custom Booking Question <br />
<br />
Question - "Please provide Original Booking id" (for example)<br />
<br />
Type - Single Line Field<br />
<br />
Usage - Optional<br />
<br />
=== Manage new bookings ===<br />
<br />
When a guest creates a new booking with details entered in the Custom Question, copy and paste the Original Booking Number, go to the Invoice Tab of the New booking, then enter the Original Booking Number into the box ‘Add Existing Booking to Group’ this will create a ‘group booking’ and add the Original value to the "Invoice" tab of the Booking. <br />
<br />
*Set up an Auto Action to confirm to the Guest their original booking/payments have been applied to the new booking and provide the Booking details. <br />
<br />
*Setup an Auto Action to send Payment Request if payment required.<br />
<br />
== Option 2 - If you want to view/keep the original charges made on the 'original booking' ==<br />
<br />
<br />
=== Set up - Manage Original Booking ===<br />
<br />
1. Create an Invoicee<br />
<br />
Go to SETTINGS -> GUEST MANAGEMENT -> INVOICEES > Create New Invoicee<br />
<br />
1. Create the Name and details - for example Invoice = COVID-19<br />
<br />
2. Booking Status = Cancelled<br />
<br />
Open the Booking, go to "Charges & Payments" tab and for each 'charge' click ... (3 dots - far right) and select Invoicee - COVID-19, repeat for each 'charge' you will see the values at the bottom of the page. <br />
<br />
Payments leave as is<br />
<br />
=== Set up Booking Question===<br />
<br />
<br />
3. Add a Custom Question to your Booking page go to SETTINGS -> PROPERTIES-> BOOKING QUESTIONS, so the guest can enter the original booking id. <br />
<br />
Create a Custom Booking Question <br />
<br />
Question - Please provide Original Booking id (for example)<br />
Type - Single Line Field<br />
Usage - Optional<br />
<br />
<br />
=== Manage new bookings ===<br />
<br />
When a guest creates a new booking with details entered in the Custom Question, copy and paste the Original Booking Number, go to the Invoice Tab of the New booking, then enter the Original Booking Number into the box ‘Add Existing Booking to Group’ this will create a ‘group booking’ and add the Original value to the "Invoice" tab of the Booking. <br />
<br />
*Set up an Auto Action to confirm to the Guest their original booking/payments have been applied to the new booking and provide the Booking details. <br />
<br />
*Setup an Auto Action to send Payment Request if payment required.</div>Andrianhttps://wiki.beds24.com/index.php?title=Refund_Vouchers&diff=16143Refund Vouchers2020-03-18T10:12:22Z<p>Andrian: /* Option 1 - Remove existing charges and keep payments. */</p>
<hr />
<div><br />
<br />
[[Category:Enhanced_Selling]]<br />
<br />
''This page explains how to set up Deposit/Refund Vouchers''<br />
<br />
If you would like to provide a 'Voucher' for deposit/payments made for cancelled bookings see the details below.<br />
<br />
== How it works ==<br />
Utilise the Group function in Beds24 to link the cancelled booking with the payment details to a new booking. <br />
<br />
The original booking id/reservation number will be used as the Guest Voucher code.<br />
<br />
== Option 1 - Remove existing charges and keep payments ==<br />
<br />
=== Set up - Manage Original Booking ===<br />
1. Booking Status = Cancelled<br />
<br />
Open the Booking, go to "Charges & Payments" tab and delete the Charges section (usually the top row), use the red X. This will remove the Charges but leave the payment details.<br />
Remove the existing Charges <br />
<br />
Payments leave as is<br />
<br />
=== Set up Booking Question ===<br />
<br />
2. Add a Custom Question to your Booking page go to SETTINGS -> PROPERTIES-> BOOKING QUESTIONS, so the guest can enter the original booking id. <br />
<br />
Create a Custom Booking Question <br />
<br />
Question - Please provide Original Booking id (for example)<br />
Type - Single Line Field<br />
Usage - Optional<br />
<br />
<br />
=== Manage new bookings ===<br />
<br />
When a guest creates a new booking with details entered in the Custom Question, copy and paste the Original Booking Number, go to the Invoice Tab of the New booking, then enter the Original Booking Number into the box ‘Add Existing Booking to Group’ this will create a ‘group booking’ and add the Original value to the "Invoice" tab of the Booking. <br />
<br />
*Set up an Auto Action to confirm to the Guest their original booking/payments have been applied to the new booking and provide the Booking details. <br />
<br />
*Setup an Auto Action to send Payment Request if payment required.<br />
<br />
== Option 2 - If you want to view/keep the original charges made on the 'original booking' ==<br />
<br />
<br />
=== Set up - Manage Original Booking ===<br />
<br />
1. Create an Invoicee<br />
<br />
Go to SETTINGS -> GUEST MANAGEMENT -> INVOICEES > Create New Invoicee<br />
<br />
1. Create the Name and details - for example Invoice = COVID-19<br />
<br />
2. Booking Status = Cancelled<br />
<br />
Open the Booking, go to "Charges & Payments" tab and for each 'charge' click ... (3 dots - far right) and select Invoicee - COVID-19, repeat for each 'charge' you will see the values at the bottom of the page. <br />
<br />
Payments leave as is<br />
<br />
=== Set up Booking Question===<br />
<br />
<br />
3. Add a Custom Question to your Booking page go to SETTINGS -> PROPERTIES-> BOOKING QUESTIONS, so the guest can enter the original booking id. <br />
<br />
Create a Custom Booking Question <br />
<br />
Question - Please provide Original Booking id (for example)<br />
Type - Single Line Field<br />
Usage - Optional<br />
<br />
<br />
=== Manage new bookings ===<br />
<br />
When a guest creates a new booking with details entered in the Custom Question, copy and paste the Original Booking Number, go to the Invoice Tab of the New booking, then enter the Original Booking Number into the box ‘Add Existing Booking to Group’ this will create a ‘group booking’ and add the Original value to the "Invoice" tab of the Booking. <br />
<br />
*Set up an Auto Action to confirm to the Guest their original booking/payments have been applied to the new booking and provide the Booking details. <br />
<br />
*Setup an Auto Action to send Payment Request if payment required.</div>Andrianhttps://wiki.beds24.com/index.php?title=Refund_Vouchers&diff=16142Refund Vouchers2020-03-18T10:11:40Z<p>Andrian: /* How it works */</p>
<hr />
<div><br />
<br />
[[Category:Enhanced_Selling]]<br />
<br />
''This page explains how to set up Deposit/Refund Vouchers''<br />
<br />
If you would like to provide a 'Voucher' for deposit/payments made for cancelled bookings see the details below.<br />
<br />
== How it works ==<br />
Utilise the Group function in Beds24 to link the cancelled booking with the payment details to a new booking. <br />
<br />
The original booking id/reservation number will be used as the Guest Voucher code.<br />
<br />
== Option 1 - Remove existing charges and keep payments. ==<br />
<br />
=== Set up - Manage Original Booking ===<br />
1. Booking Status = Cancelled<br />
<br />
Open the Booking, go to "Charges & Payments" tab and delete the Charges section (usually the top row), use the red X. This will remove the Charges but leave the payment details.<br />
Remove the existing Charges <br />
<br />
Payments leave as is<br />
<br />
=== Set up Booking Question ===<br />
<br />
2. Add a Custom Question to your Booking page go to SETTINGS -> PROPERTIES-> BOOKING QUESTIONS, so the guest can enter the original booking id. <br />
<br />
Create a Custom Booking Question <br />
<br />
Question - Please provide Original Booking id (for example)<br />
Type - Single Line Field<br />
Usage - Optional<br />
<br />
<br />
=== Manage new bookings ===<br />
<br />
When a guest creates a new booking with details entered in the Custom Question, copy and paste the Original Booking Number, go to the Invoice Tab of the New booking, then enter the Original Booking Number into the box ‘Add Existing Booking to Group’ this will create a ‘group booking’ and add the Original value to the "Invoice" tab of the Booking. <br />
<br />
*Set up an Auto Action to confirm to the Guest their original booking/payments have been applied to the new booking and provide the Booking details. <br />
<br />
*Setup an Auto Action to send Payment Request if payment required.<br />
<br />
<br />
== Option 2 - If you want to view/keep the original charges made on the 'original booking' ==<br />
<br />
<br />
=== Set up - Manage Original Booking ===<br />
<br />
1. Create an Invoicee<br />
<br />
Go to SETTINGS -> GUEST MANAGEMENT -> INVOICEES > Create New Invoicee<br />
<br />
1. Create the Name and details - for example Invoice = COVID-19<br />
<br />
2. Booking Status = Cancelled<br />
<br />
Open the Booking, go to "Charges & Payments" tab and for each 'charge' click ... (3 dots - far right) and select Invoicee - COVID-19, repeat for each 'charge' you will see the values at the bottom of the page. <br />
<br />
Payments leave as is<br />
<br />
=== Set up Booking Question===<br />
<br />
<br />
3. Add a Custom Question to your Booking page go to SETTINGS -> PROPERTIES-> BOOKING QUESTIONS, so the guest can enter the original booking id. <br />
<br />
Create a Custom Booking Question <br />
<br />
Question - Please provide Original Booking id (for example)<br />
Type - Single Line Field<br />
Usage - Optional<br />
<br />
<br />
=== Manage new bookings ===<br />
<br />
When a guest creates a new booking with details entered in the Custom Question, copy and paste the Original Booking Number, go to the Invoice Tab of the New booking, then enter the Original Booking Number into the box ‘Add Existing Booking to Group’ this will create a ‘group booking’ and add the Original value to the "Invoice" tab of the Booking. <br />
<br />
*Set up an Auto Action to confirm to the Guest their original booking/payments have been applied to the new booking and provide the Booking details. <br />
<br />
*Setup an Auto Action to send Payment Request if payment required.</div>Andrianhttps://wiki.beds24.com/index.php?title=Refund_Vouchers&diff=16141Refund Vouchers2020-03-18T10:11:16Z<p>Andrian: /* How it works */</p>
<hr />
<div><br />
<br />
[[Category:Enhanced_Selling]]<br />
<br />
''This page explains how to set up Deposit/Refund Vouchers''<br />
<br />
If you would like to provide a 'Voucher' for deposit/payments made for cancelled bookings see the details below.<br />
<br />
== How it works ==<br />
Utilise the Group function in Beds24 to link the cancelled booking with the payment details to a new booking. <br />
<br />
The Original booking id/reservation number will be used as the Guest Voucher code.<br />
<br />
== Option 1 - Remove existing charges and keep payments. ==<br />
<br />
=== Set up - Manage Original Booking ===<br />
1. Booking Status = Cancelled<br />
<br />
Open the Booking, go to "Charges & Payments" tab and delete the Charges section (usually the top row), use the red X. This will remove the Charges but leave the payment details.<br />
Remove the existing Charges <br />
<br />
Payments leave as is<br />
<br />
=== Set up Booking Question ===<br />
<br />
2. Add a Custom Question to your Booking page go to SETTINGS -> PROPERTIES-> BOOKING QUESTIONS, so the guest can enter the original booking id. <br />
<br />
Create a Custom Booking Question <br />
<br />
Question - Please provide Original Booking id (for example)<br />
Type - Single Line Field<br />
Usage - Optional<br />
<br />
<br />
=== Manage new bookings ===<br />
<br />
When a guest creates a new booking with details entered in the Custom Question, copy and paste the Original Booking Number, go to the Invoice Tab of the New booking, then enter the Original Booking Number into the box ‘Add Existing Booking to Group’ this will create a ‘group booking’ and add the Original value to the "Invoice" tab of the Booking. <br />
<br />
*Set up an Auto Action to confirm to the Guest their original booking/payments have been applied to the new booking and provide the Booking details. <br />
<br />
*Setup an Auto Action to send Payment Request if payment required.<br />
<br />
<br />
== Option 2 - If you want to view/keep the original charges made on the 'original booking' ==<br />
<br />
<br />
=== Set up - Manage Original Booking ===<br />
<br />
1. Create an Invoicee<br />
<br />
Go to SETTINGS -> GUEST MANAGEMENT -> INVOICEES > Create New Invoicee<br />
<br />
1. Create the Name and details - for example Invoice = COVID-19<br />
<br />
2. Booking Status = Cancelled<br />
<br />
Open the Booking, go to "Charges & Payments" tab and for each 'charge' click ... (3 dots - far right) and select Invoicee - COVID-19, repeat for each 'charge' you will see the values at the bottom of the page. <br />
<br />
Payments leave as is<br />
<br />
=== Set up Booking Question===<br />
<br />
<br />
3. Add a Custom Question to your Booking page go to SETTINGS -> PROPERTIES-> BOOKING QUESTIONS, so the guest can enter the original booking id. <br />
<br />
Create a Custom Booking Question <br />
<br />
Question - Please provide Original Booking id (for example)<br />
Type - Single Line Field<br />
Usage - Optional<br />
<br />
<br />
=== Manage new bookings ===<br />
<br />
When a guest creates a new booking with details entered in the Custom Question, copy and paste the Original Booking Number, go to the Invoice Tab of the New booking, then enter the Original Booking Number into the box ‘Add Existing Booking to Group’ this will create a ‘group booking’ and add the Original value to the "Invoice" tab of the Booking. <br />
<br />
*Set up an Auto Action to confirm to the Guest their original booking/payments have been applied to the new booking and provide the Booking details. <br />
<br />
*Setup an Auto Action to send Payment Request if payment required.</div>Andrianhttps://wiki.beds24.com/index.php?title=Refund_Vouchers&diff=16140Refund Vouchers2020-03-18T10:10:32Z<p>Andrian: /* Option 2 :- If you want to view/keep the original charges made on the 'original booking' */</p>
<hr />
<div><br />
<br />
[[Category:Enhanced_Selling]]<br />
<br />
''This page explains how to set up Deposit/Refund Vouchers''<br />
<br />
If you would like to provide a 'Voucher' for deposit/payments made for cancelled bookings see the details below.<br />
<br />
== How it works ==<br />
Utilise the Group function in Beds24 to link the Cancelled booking with the payment details to a new booking. <br />
<br />
The Original booking id/reservation number will be used as the Guest Voucher code. <br />
<br />
== Option 1 - Remove existing charges and keep payments. ==<br />
<br />
=== Set up - Manage Original Booking ===<br />
1. Booking Status = Cancelled<br />
<br />
Open the Booking, go to "Charges & Payments" tab and delete the Charges section (usually the top row), use the red X. This will remove the Charges but leave the payment details.<br />
Remove the existing Charges <br />
<br />
Payments leave as is<br />
<br />
=== Set up Booking Question ===<br />
<br />
2. Add a Custom Question to your Booking page go to SETTINGS -> PROPERTIES-> BOOKING QUESTIONS, so the guest can enter the original booking id. <br />
<br />
Create a Custom Booking Question <br />
<br />
Question - Please provide Original Booking id (for example)<br />
Type - Single Line Field<br />
Usage - Optional<br />
<br />
<br />
=== Manage new bookings ===<br />
<br />
When a guest creates a new booking with details entered in the Custom Question, copy and paste the Original Booking Number, go to the Invoice Tab of the New booking, then enter the Original Booking Number into the box ‘Add Existing Booking to Group’ this will create a ‘group booking’ and add the Original value to the "Invoice" tab of the Booking. <br />
<br />
*Set up an Auto Action to confirm to the Guest their original booking/payments have been applied to the new booking and provide the Booking details. <br />
<br />
*Setup an Auto Action to send Payment Request if payment required.<br />
<br />
<br />
== Option 2 - If you want to view/keep the original charges made on the 'original booking' ==<br />
<br />
<br />
=== Set up - Manage Original Booking ===<br />
<br />
1. Create an Invoicee<br />
<br />
Go to SETTINGS -> GUEST MANAGEMENT -> INVOICEES > Create New Invoicee<br />
<br />
1. Create the Name and details - for example Invoice = COVID-19<br />
<br />
2. Booking Status = Cancelled<br />
<br />
Open the Booking, go to "Charges & Payments" tab and for each 'charge' click ... (3 dots - far right) and select Invoicee - COVID-19, repeat for each 'charge' you will see the values at the bottom of the page. <br />
<br />
Payments leave as is<br />
<br />
=== Set up Booking Question===<br />
<br />
<br />
3. Add a Custom Question to your Booking page go to SETTINGS -> PROPERTIES-> BOOKING QUESTIONS, so the guest can enter the original booking id. <br />
<br />
Create a Custom Booking Question <br />
<br />
Question - Please provide Original Booking id (for example)<br />
Type - Single Line Field<br />
Usage - Optional<br />
<br />
<br />
=== Manage new bookings ===<br />
<br />
When a guest creates a new booking with details entered in the Custom Question, copy and paste the Original Booking Number, go to the Invoice Tab of the New booking, then enter the Original Booking Number into the box ‘Add Existing Booking to Group’ this will create a ‘group booking’ and add the Original value to the "Invoice" tab of the Booking. <br />
<br />
*Set up an Auto Action to confirm to the Guest their original booking/payments have been applied to the new booking and provide the Booking details. <br />
<br />
*Setup an Auto Action to send Payment Request if payment required.</div>Andrianhttps://wiki.beds24.com/index.php?title=Setting/automailnotifyheader&diff=16120Setting/automailnotifyheader2020-03-16T12:40:32Z<p>Andrian: </p>
<hr />
<div>This will be included as a HTTP header with the POST message.<br />
<br />
Use this format:<br />
<br />
*my_key1:my_value1<br>my_key2:my_value2<br />
<br />
or<br />
<br />
*my_key1:[TEMPLATE_VARIABLE_1]<br>my_key2:[TEMPLATE_VARIABLE_2]</div>Andrianhttps://wiki.beds24.com/index.php?title=Setting/automailnotifydata&diff=16119Setting/automailnotifydata2020-03-16T12:40:06Z<p>Andrian: </p>
<hr />
<div>This is the body data of the message.<br />
<br />
A content length header will be automatically calculated and added based on the size of this data.<br />
<br />
Use this format:<br />
<br />
*my_key1:my_value1<br>my_key2:my_value2<br />
<br />
or<br />
<br />
*my_key1:[TEMPLATE_VARIABLE_1]<br>my_key2:[TEMPLATE_VARIABLE_2]</div>Andrianhttps://wiki.beds24.com/index.php?title=Setting/automailnotifydata&diff=16118Setting/automailnotifydata2020-03-16T12:38:45Z<p>Andrian: </p>
<hr />
<div>This is the body data of the message.<br />
<br />
A content length header will be automatically calculated and added based on the size of this data.<br />
<br />
Use this format:<br />
<br />
*my_key1:my_value1<br />
my_key2:my_value2<br />
<br />
or<br />
<br />
*my_key:[TEMPLATE-VARIABLE]</div>Andrianhttps://wiki.beds24.com/index.php?title=Setting/automailnotifydata&diff=16117Setting/automailnotifydata2020-03-16T12:13:22Z<p>Andrian: </p>
<hr />
<div>This is the body data of the message.<br />
<br />
A content length header will be automatically calculated and added based on the size of this data.<br />
<br />
Use this format:<br />
<br />
*my_key:my_value<br />
<br />
or<br />
<br />
*my_key:[TEMPLATE-VARIABLE]</div>Andrianhttps://wiki.beds24.com/index.php?title=Setting/automailnotifyheader&diff=16116Setting/automailnotifyheader2020-03-16T12:12:35Z<p>Andrian: </p>
<hr />
<div>This will be included as a HTTP header with the POST message.<br />
<br />
Use this format:<br />
<br />
*my_key:my_value<br />
<br />
or<br />
<br />
*my_key:[TEMPLATE-VARIABLE]</div>Andrianhttps://wiki.beds24.com/index.php?title=Setting/automailnotifyheader&diff=16115Setting/automailnotifyheader2020-03-16T11:54:03Z<p>Andrian: </p>
<hr />
<div>This will be included as a HTTP header with the POST message.<br />
<br />
Use this format:<br />
<br />
my_key:my_value<br />
or<br />
my_key:[TEMPLATE-VARIABLE]</div>Andrianhttps://wiki.beds24.com/index.php?title=Setting/automailnotifyheader&diff=16114Setting/automailnotifyheader2020-03-16T11:53:39Z<p>Andrian: </p>
<hr />
<div>This will be included as a HTTP header with the POST message.<br />
<br />
Use this format:<br />
<br />
my_key:my_value<br>or<br><br />
my_key:[TEMPLATE-VARIABLE]</div>Andrianhttps://wiki.beds24.com/index.php?title=Inventory_Webhooks&diff=16108Inventory Webhooks2020-03-15T07:38:04Z<p>Andrian: </p>
<hr />
<div>[[Category:API]]<br />
[[Category:Apps_Plugins_and_Extentions]]<br />
[[Category:Developers]]<br />
[[Category:API]]<br />
''This page is about the menu SETTINGS->APPS & INTEGRATIONS->ARRIVALS<br />
<br />
This page is about the menu SETTINGS->APPS & INTEGRATIONS->WEBHOOKS<br />
<br />
<br />
Send a web hook request to your service whenever a room type needs syncing because an availability or price has changed.<br />
<br />
Enter the public facing URL to receive the request.<br />
<br />
Optional headers can be specified for authentication or other purposes if required.<br />
<br />
The web hook request expects an HTTP response code between 200 and 299, if it does not see this it will be retried a number of times over the next 30 minutes before giving up.<br />
<br />
Web hooks are triggered by new bookings, modification to booked dates, cancellations, an inventory change or a price change on a room type.<br />
<br />
Changes to restrictions like minimum stay do not trigger a web hook.<br />
<br />
<br />
The web hook request payload contains json data in it's body with the roomId which triggered the request.<br />
<br />
This can be used to keep external services synchronised with minimum delay whenever changes occur.<br />
<br />
<br />
Typical JSON data posted by the web hook request:<br />
{"roomId":"123456","propId":"12345","ownerId":"1234","action":"SYNC_ROOM"}<br />
<br />
<br />
You can add data in the "Custom Header" field like this:<br />
my_key:my_value</div>Andrianhttps://wiki.beds24.com/index.php?title=Inventory_Webhooks&diff=16107Inventory Webhooks2020-03-15T07:37:43Z<p>Andrian: </p>
<hr />
<div>[[Category:API]]<br />
[[Category:Apps_Plugins_and_Extentions]]<br />
[[Category:Developers]]<br />
[[Category:API]]<br />
''This page is about the menu SETTINGS->APPS & INTEGRATIONS->ARRIVALS<br />
<br />
This page is about the menu SETTINGS->APPS & INTEGRATIONS->WEBHOOKS<br />
<br />
<br />
Send a web hook request to your service whenever a room type needs syncing because an availability or price has changed.<br />
<br />
Enter the public facing URL to receive the request.<br />
<br />
Optional headers can be specified for authentication or other purposes if required.<br />
<br />
The web hook request expects an HTTP response code between 200 and 299, if it does not see this it will be retried a number of times over the next 30 minutes before giving up.<br />
<br />
Web hooks are triggered by new bookings, modification to booked dates, cancellations, an inventory change or a price change on a room type.<br />
<br />
Changes to restrictions like minimum stay do not trigger a web hook.<br />
<br />
<br />
The web hook request payload contains json data in it's body with the roomId which triggered the request.<br />
<br />
This can be used to keep external services synchronised with minimum delay whenever changes occur.<br />
<br />
Typical JSON data posted by the web hook request:<br />
{"roomId":"123456","propId":"12345","ownerId":"1234","action":"SYNC_ROOM"}<br />
<br />
You can add data in the "Custom Header" field like this:<br />
<br />
my_key:my_value</div>Andrianhttps://wiki.beds24.com/index.php?title=Arrivals_API&diff=16106Arrivals API2020-03-15T07:32:10Z<p>Andrian: /* Disconnect */</p>
<hr />
<div>[[Category:Apps]]<br />
[[Category:API]]<br />
''This page is about the menu SETTINGS->APPS & INTEGRATIONS->ARRIVALS<br />
<br />
This page explains how to connect to a system which has set up a connection to Beds24 via the [https://wiki.beds24.com/index.php/Connect_Access_System_with_API Beds24 Arrivals API]. <br />
<br />
For Beds24 the normal channel manager fees apply.<br />
<br />
== Capabilities ==<br />
Beds24 will send booking data to the integration partner.<br />
<br />
The integration partner can send info codes back to Beds24. <br />
<br />
== Set Up ==<br />
<br />
=== Beds24 ===<br />
*Copy the "Access Key"<br />
*Set how many days before check-in the bookings should be sent. 0 will only send bookings with check-in today only. 1 will send bookings with check-in today and tomorrow.<br />
*Set if you want to include personal data in in the data transfer. <br />
*Tick "Enable".<br />
<br />
=== Integration partner ===<br />
*Forward the "Access key" to the integration partner<br />
<br />
For further instructions contact the integration partners support. <br />
== Common Problems ==<br />
<br />
== Disconnect==<br />
Untick "Enable" to stop sending bookings.</div>Andrianhttps://wiki.beds24.com/index.php?title=Arrivals_API&diff=16105Arrivals API2020-03-15T07:31:54Z<p>Andrian: /* Beds24 */</p>
<hr />
<div>[[Category:Apps]]<br />
[[Category:API]]<br />
''This page is about the menu SETTINGS->APPS & INTEGRATIONS->ARRIVALS<br />
<br />
This page explains how to connect to a system which has set up a connection to Beds24 via the [https://wiki.beds24.com/index.php/Connect_Access_System_with_API Beds24 Arrivals API]. <br />
<br />
For Beds24 the normal channel manager fees apply.<br />
<br />
== Capabilities ==<br />
Beds24 will send booking data to the integration partner.<br />
<br />
The integration partner can send info codes back to Beds24. <br />
<br />
== Set Up ==<br />
<br />
=== Beds24 ===<br />
*Copy the "Access Key"<br />
*Set how many days before check-in the bookings should be sent. 0 will only send bookings with check-in today only. 1 will send bookings with check-in today and tomorrow.<br />
*Set if you want to include personal data in in the data transfer. <br />
*Tick "Enable".<br />
<br />
=== Integration partner ===<br />
*Forward the "Access key" to the integration partner<br />
<br />
For further instructions contact the integration partners support. <br />
== Common Problems ==<br />
<br />
== Disconnect==<br />
Untick "Bookings" to stop sending bookings.</div>Andrian