Beds24 Wiki - User contributions [en]

Mobile App Android and IOS

2026-04-07T08:01:20Z

Eleni: /* Add the QR code to the Beds24 Control Panel */

[[Category:Marketplace]]
[[Category:Daily_Use]]
[[Category:Communication]]
[[Category:Bookings]]

<div class="heading">Mobile app for Android and IOS </div>
This page is about the Beds24 mobile app for Android and IOS which you can activate in {{#fas:cog}} (SETTINGS) > MARKETPLACE > MOBILE APP

=Functionality=
The app is designed to help you with daily tasks which might need to be done while away from the desk:

*Manage bookings
*Manage arrivals and departures
*Use API messaging with Airbnb and Booking.com
*View availability
*Manually add bookings

Data like for bookings and inventory will get updated when you login/navigate around. To force the app to load the latest data manually click on "More" in the bottom navigation and then on "Refresh"

For other tasks than the above you can log into your Beds24 account from any mobile device using a browser.

=Installation for IOS=
#Install the app from the app store. Search for Beds24 or use this link: https://apps.apple.com/app/beds24/id1637083171
#Log into your Beds24 account and then go to {{#fas:cog}} (SETTINGS) MARKETPLACE > MOBILE APP
#Click on "Generate QR Code" <span style="color:#019cde; font-size: 150%;“ >{{#fas:info-circle}} </span> This function is only available in the new control panel. If you are still using the old control panel go to {{#fas:cog}} (SETTINGS) ACCOUNT > PREFERENCES and set "Control Panel" = New Control panel.
#Take a picture of the QR Code
#Set a PIN. You will need this PIN every time you want to use the app

*To change the language click on "More" in the bottom navigation and then on "Settings"

=Installation for Android=
#Install the app from the Play Store. Search for Beds24 or use this link: https://play.google.com/store/apps/details?id=com.beds24
#Log into your Beds24 account and then go to {{#fas:cog}} (SETTINGS) MARKETPLACE > MOBILE APP
#Click on "Generate QR Code" <span style="color:#019cde; font-size: 150%;“ >{{#fas:info-circle}} </span> This function is only available in the new control panel. If you are still using the old control panel go to {{#fas:cog}} (SETTINGS) ACCOUNT > PREFERENCES and set "Control Panel" = New Control panel.
#Open the link we sent you on your Android device
#Take a picture of the QR Code
#Set a PIN. You will need this PIN every time you want to use the app

*To change the language click on "More" in the bottom navigation and then on "Settings"

==Bookings==
The bottom navigation contains key metrics on bookings.

*Click on a booking to view details.
*To edit a booking click on the "Edit" icon at the top.

===New Bookings===
New bookings are indicated in the bottom navigation and the left menu which opens when you click on "More"

===Arrivals===
Arrivals are indicated in the bottom navigation and the left menu which opens when you click on "More".

To view arrivals for a certain property click on the property and then scroll down.

If you want to mark a guest as checked-in click on the booking and then on the "Check-in" icon. This will add the info code "CHECKIN" to the booking.

===Departures===
Departures are indicated in the bottom navigation and the left menu which opens when you click on "More".

If you want to mark a guest as checked-out click on the booking and then on the "Check-out" icon. This will add the info code "CHECKOUT to the booking.

===Current guests===
All booking which do not have the status cancelled are counted as current guests. They are indicated in the bottom navigation and the left menu which opens when you click on "More".

===Search booking===
Use the "Search" icon at the top to search for a booking.

===Add booking manually===
A click on the + icon at the top will open the price checker through which you can add a booking.

Bookings can also be added directly from the property calendar and from the room calendar. Click on the property then scroll down and click on "Add booking"

==Calendars==
===Property calendar===
Bookings are indicated with a dot. Click on the date to view bookings. If the date is red it is not available for booking.

===Room calendar===
Properties with multiple room types have a calendar for each room. A click on the room calendar will open a detailed display for the selected room.

Bookings are indicated with a dot. Click on the date to view bookings. If the date is red it is not available for booking.

==Messages==
Messaging threads for Airbnb and Booking.com are available in the booking. When you the click on "More" in the bottom navigation and then on "Messages" a list with messages from the last 30 days will show.

=Add the QR code to the Beds24 Control Panel=
You can incorporate a link into the Control Panel Header, allowing easy access from your account.

Click on the {{#fas:user}} 'User' icon on the top right and then on 'Account Management (in the old control panel SUB ACCOUNT in the top right) > Manage Account for the sub account, then scroll down to Custom Control Panel Menu. Click 'Edit', then 'Source', and paste the following details:

<code><a href="https://beds24.com/control3.php?pagetype=mobileapp">Mobile App</a></code>

The link will show in the top left of the user Control panel.

=Fingerprint=

To make the fingerprint option available, please log out by selecting "More" in the bottom‑right corner of the screen, then choosing "Logout".

Next, generate a new QR code from Beds24 and scan it with the app. After scanning, the app will give you the option to set a PIN or use the fingerprint instead.

=Common issues=
===I have not used the app in a while and now cannot use the app===
For security purposes, you will need to go through the setup process again if you do not use the app for 30 days.
===After logging out I need to scan the QR code again===
Logging out of the app completely disconnects it, you will need to go through the setup process again if you log out. If you close the app without logging out then you can log back in using your PIN or biometrics.
===Some of my bookings do not display the property or room name===
If you have more than 100 properties you may need to navigate to the home button on the app and scroll to the bottom of the list of properties to ensure all property data is loaded.
===I cannot send messages to Expedia bookings===
Currently the app can only read messages from Expedia, it does not support sending them

TTLock

2026-03-30T09:44:49Z

Eleni: /* Custom Start and End access times */

[[Category:Marketplace]]
[[Category:Self-Check-in]]
[[Category:Lock Systems]]
[[Category:Automation]]
<div class="heading">TTLock</div>
This page is about the menu {{#fas:cog}} (SETTINGS) MARKETPLACE > TTLOCK

For Beds24 the normal channel manger fees apply.

= Capabilities =
*Beds24 can send booking data to TTLock locks as either an online or offline passcode.

== Online passcodes ==
Online passcodes are sent if the "PIN Strategy" is set to anything other than "Offline".

'''Advantages'''
*Can be customised to be between 4-9 digits.
*Can be automatically set to handy numbers such as the last 4 digits of the guest's phone number.
*Can be updated or deleted.

'''Limitations'''
*Requires the lock to be connected to the internet.
*Passcodes must be unique in each lock. For example, you cannot have two bookings with the passcode "1234" in the same lock.

== Offline passcode ==
Offline passcodes are sent if the "PIN Strategy" is set to "Offline".

'''Advantages'''
*The lock does not need to be connected to the internet.

'''Limitations'''
*Cannot be updated or deleted.
*The passcode will between 6-9 digits and cannot be customised.
*Passcodes must be unique in each lock. For example, you cannot have two bookings with the passcode "1234" in the same lock.
*The start and end times must be on the hour, for example a start time of 9:20 will actually start at 9:00.
*Must be used at least once within 24 hours of their start times, otherwise they will become invalid.
*Multiple offline passcodes in the same lock cannot share the same start and end time, this includes deleted passcodes.
*A deleted passcode cannot be created again with the same start and end time.

= What you need =
To use this service you will need:
* A TTLock lock
* The TTLock account that added the lock

= Set Up =
'''Step 1: Connect your TTLock Account'''
* On the setup page enter your TTLock username (usually a phone number or email address) and password
Note: your username must be what you originally signed up for TTLock with. For example, if you initially signed up with an email address, then later added a phone number, you must provide your email address.
Note: the account you connect must be the top administrator account for the lock, this most likely means the account that initially setup the lock.

'''Step 2: Set your 'PIN Strategy' '''

If you have offline locks you need to use the PIN Strategy "Offline". In this case TTLock will auto generate a PIN which is not customizable.

If your locks are Wifi connected you can choose a "PIN Strategy" then press SAVE.

If your locks do not support 0, 7, 8 or 9 in the PIN, use one of the random (1 - 6) options, these will create random numbers using only the digits 1,2,3,4,5 and 6.

'''Step 3: Connect Common Lock (optional)'''

A common lock is a lock that all bookings in the property will be able to access.

Connecting a common lock is only possible for Wifi connected locks. After you have selected your PIN Strategy and saved click on "Get Codes" to define your common lock.

Bookings will be sent to the lock mapped to the room assigned to the booking, if there is no lock mapped for the room the booking will be sent to the common lock (if one is mapped). If both a room lock and a common lock are mapped, the booking will be sent to both. The room lock and the common lock will use the same PIN. Multiple common locks can be specified with a space between each of the lock mapping codes.

'''Step 4: Set when bookings should send to locks'''
*The "Start Time" and "End Time" define the earliest Check-in time and latest Check-out time.
*The "Days in Advance" sets the days before check-in that the booking is sent to the lock.

'''Step 5: Map your locks to your rooms'''

Bookings will be sent to the lock mapped to the room assigned to the booking.

*Click on "Get Codes"
You will see one identifier and name for each lock.
Select the correct lock and save.

For each room/unit click on the name of the lock that is associated with the room.

'''Step 6: Set up an Auto Action Email to send the PIN to guests'''

*Go to {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > AUTO ACTIONS.
*Create an Auto Action Email which includes the template variable for the pin which is [BOOKINGINFOCODETEXT:LOCK_PIN].

= How it works =
== Syncing ==
Bookings are automatically sent to locks the number of "Days in Advance" prior to check-in which you have selected.

Entry codes can only be used during the booking period, they will not provide access before or after.

*Updates to locks are sent periodically, approximately every 12 hours but at no fixed time of day. To instantly send updates, click "Export to TTLock". Updates cannot be sent to locks that are not connected to the internet (however, new offline bookings can be created for them).
*An entry code named Booking {room id}/{booking id} - {guest name} is added to the lock. Click on the "Lock Data" button to check which bookings have already been sent.
*A booking info code named LOCK_PIN is created on the "Info" tab of the booking, this will show the access code for the booking.
*If a booking date or room changes, those details will update in online locks.
*If a booking is cancelled, the associated entry code will be deleted from online locks.
*The associated entry code of a booking sent from Beds24 will be removed one day after check-out.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If a TTLock lock is offline codes can be added but not updated or deleted.

==Custom Start and End access times ==

The access start and end times can be customized per booking using booking info codes.

A booking info code '''ACCESS_STARTTIME''' with a time of day (23:00 format) as the text will override the default start time.

A booking info code '''ACCESS_ENDTIME''' with a time of day (23:00 format) as the text will override the default end time.

Start and end dates can be set relative to the check in and check out date by defining times greater than 24 or negative.

For example :- ACCESS_STARTTIME = -10:00 will create a start time 10 hours before midnight of the check in day, i.e. 14:00 on the day before check in.

*Booking Info code = '''ACCESS_STARTTIME'''
*Booking Info Text = '''-10:00'''

For example :- ACCESS_ENDTIME = 34:00 will create an end time of 10:00 one day after checkout (34 = 24 + 10 hours)

*Booking Info code = '''ACCESS_ENDTIME'''
*Booking Info Text = '''34:00'''

= Troubleshooting =
<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >
'''Invalid account or invalid password'''
</div>
<div class="mw-collapsible-content">
The username and password you provide must be the same username and password you used to create your TTLock account.

This will not necessarily be the same username you use to login to TTLock. For example, if you initially signed up with an email address, then later added a phone number, the correct username will be your email address.
</div></div>

<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >
'''Cannot access the lock you want'''
</div>
<div class="mw-collapsible-content">
The username you enter must be the top administrator account for the lock - most likely this will be the account that initially set up the lock.
If the account provided is not the top administrator account, then you will not be able to access the lock, even if you can access it in the TTLock app with that account.
</div></div>

== Errors ==
<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >
'''Error: "You are using a low version APP. Please update it to the latest version and re-add the lock"'''
</div>
<div class="mw-collapsible-content">
This error can be fixed by deleting the lock from the TTLock app and then re-adding it.
</div></div>

<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >
'''Error: "failed or means no - 表示失败或否"'''
</div>
<div class="mw-collapsible-content">
This error usually means the bluetooth connection between the lock and the gateway is too weak.
</div></div>

<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >
'''Error: "The gateway is busy. Please try again later. - 网关正忙，请稍后再试。"
</div>
<div class="mw-collapsible-content">
This error means their is a problem with the gateway's connection to the internet.
</div></div>

<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >
'''Error: "The Lock is not connected to any Gateway. - 锁附近没有可用的网关。"
</div>
<div class="mw-collapsible-content">
This error means there is a problem with a lock's connection to the gateway.
</div></div>

= FAQ =
== Do you support TTHotel accounts? ==
At this point in time TTHotel is not supported, only TTLock.

= Disconnect=
Delete your username and password and set Synchronize to "disabled" to disconnect.

HostelWorld.com

2026-01-09T12:54:27Z

Eleni: /* Prices */

[[Category:Channel Manager]]
[[Category:Error Messages from Channels]]
[[Category:Troubleshooting]]
<div class="heading">Hostelworld</div>
This page is about the menu {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > HOSTELWORLD and explains how the connection with Hostelworld group (HostelWorld.com, HostelBookers.com, Hostels.com, Bedandbreakfastworld.com) works and how to set it up.
==General==
*[[:Category:Channel Manager|Click here]] for general information on how the channel manager works.
*This tutorial explains how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].

==Capabilities==
*Beds24.com can export Inventory
*Beds24.com can export multiple prices
*Beds24.com can apply a price multiplier to prices
*Beds24 can send minimum stays
*Beds24.com can import Bookings

Hostelworld group use per bed pricing and inventory. A double would be two beds in the Hostelworld group system and a triple three beds.

For details please [[Channel_Manager_Capabilities|click here]]

==Limitations==
*"Extra Person" prices cannot be exported.
*Hostelworld will reserve inventory for a booking as soon as the guest starts the booking process. We can not close the room once a booking is in progress even if the availability changed during this period.

== Before you connect ==
'''Prices'''
*We can only send availability if you have set up prices which are activated for this channel. This tutorial gives general information how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].
*Beds24 can map a different Beds24 price to each Hostelworld rate code. Currently Hostelworld only supports refundable and non-refundable rates.
*Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the Fixed Prices can not be sent.
*If you use daily prices with "Extra Person" prices your daily price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value so the price for the full occupancy can send.
*The maximum stay accepted by HostelWorld is 14 days.

'''Private Rooms'''

To sell a complete room at Hostelworld set it to a "Private" room type in their system. We will still send the bed price as per a bed but Private rooms will only be sold if all the beds in the room are booked together.

'''Bookings'''

New Bookings are imported.

Existing bookings are not automatically imported when the connection is established and should be entered into Beds24 manually.

'''Extras and Taxes'''

"Upsell Items" can not be exported.

'''Rooms and room types'''

If you sell rooms individually at another channel or your own web site and want to sell them here as a "roomtype" with a quantity of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual roooms]].

==You need==
*Hostelworld group property ID
*Hostelworld API password

==Beds24.com==

'''1. Connection request'''

Contact your Hostelworld account manager and ask to set up a connection with Beds24 channel manager and an API password.

'''2. Setup'''

Hostelworld will notify you when the connection is enabled and send you a special API password. NOTE: You can not use your normal Hostelworld password.

1) Enter your Hostelworld Id, your Hostelworld API password and if necessary adjust the currency to the currency you are using on Hostelword then SAVE.

[[Image:hostelworld_1.png|350px|link=]]
[[Media:hostelworld_1.png|view large]]

<embedvideo service="youtube">https://youtu.be/-SbeMMSk8wc</embedvideo>

2) Map Rooms:
*Click on the "Get Code" link next to the room type id setting.
*Choose theHostelworld room id you want to map to each Beds24 room and click on it.
*When the correct room id has copied to the room type id setting, click Save.
[[Image:agoda_room_mapping.png|500px|link=]]
[[Media:agoda_room_mapping.png|view large]]

3) Map Rates:

*Click on the "Get Code" link next to the rate plan id setting.
*Choose the Hostelwrold standard rate for this room and click on it
*When the correct rate plan id has copied to the rate plan id setting.
[[Image:agoda_standard_rate_mapping.png|500px|link=]]
[[Media:agoda_standard_rate_mapping.png|view large]]

4) Number of Beds:

*select the number of beds in the room if they are different from the Max number of guests. Ensure you set the same number of beds in Beds24 as you have specified at Hostelworld, you can check the details when you click 'Get the HostelWorld.com Room Codes for this Property Code'.
*Click SAVE

<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span>If the room has a double bed, this will be 1 bed, not 2 to match the number of guests.

5) Activate:
*Tick "Inventory", "Prices" and "Bookings"
*Save

==Prices==
For dorms Beds24 checks the prices in this order:

1. single price:

2. double price: if no single price is found the system will look for a double price and send this to Hostelworld group

3. room price: if no single or double price are found the system will look for a room price and send this to Hostelworld group. This includes the export price.

For private rooms Beds24 checks the prices in this order:

1. room price

2. double price: if no room price is found the system will look for a double price, divide it by 2 and send this to Hostelworld group as the price per bed for the private room.

3. single price: if no room price and no double price are found the system will send the single price as bed price to Hostelworld group.

The price paid by the guest is the bed price multiplied by the number of beds in the private room.

To send prices to Hostelworld, open Calendar, select the Daily Price you want to send, and scroll down to the Hostelworld section. Click Get Codes, map the correct rate plan code, and save.

If you use multiple Hostelworld rate plan codes, you must create a separate Daily Price for each code and map it individually using Get Codes.

If you have several Daily Prices but do not want all of them to be sent to Hostelworld, open the relevant Daily Price, scroll to the Hostelworld section, uncheck the box, and save.

<span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span>Click on the "View Actual Data" Button to check which prices and availability will send.

===Multiple Rates===
Hostelworld support multiple rate codes.

Beds24 can map a different Beds24 rate or offer to each Hostelworld rate code. Currently Hostelworld only supports refundable and non-refundable rates. [[Setting_Prices_for_Booking_Channels#Mapping_channel_rate_codes|Please use these instructions]].

If you do not have the appropriate rate ids you need to request Hostelwrold to add them.

===Price Multiplier===
If you want to add a multiplier to your prices, for example because Hostelworld requires a different currency to your Beds24 currency, add a '''*''' followed by the multiplier number to your hotel id.

For example a hotel id setting '''123456*1.23''' will multiply all prices by 1.23 sent for hotel id 123456. (i.e. raised by 23%)
Lower prices can be sent with a multiplier less than 1, i.e. '''123456*0.85''' will send a price 85% of the normal price (i.e. lowered by 15%)

You can also use currency conversion template variable. All currencies supported by the booking page currency selector can be used.

Example: *[CONVERT:IDR-EUR] will convert Indonesian Rupees to Euros.

== Check Connection ==
The connection is working if you are not receiving error messages and the display in the channel is correct. If you are receiving error messages check in the "Common Errors" section why you are receiving the error and how to fix it.

== Updates and Changes==
Changes to availability and prices will be instantly sent to the channel. Changes for settings for example minimum stays, the multiplier or number of rooms will send with the next update. Click on "Update" if you want to push them through instantly.

==Common Errors==

Any errors occurring during updates will be emailed to you with the error message . Below are common error messages and how to fix them.

'''Incorrect beds for Private room type'''
The number of beds available for a private room must be the same as the number of beds in the room. Hostelworld will not accept partial availability.
Make sure the number of beds set up in Hostelworld is the same as in Beds24.
If this is not possible Use the setting "Number of Beds" for this room (SETTINGS-> CHANNEL MANAGER->HOSTELWORLD)

'''Rooms marked as <inactive>1</inactive> are inactive.'''
Inactive rooms can not be synronised.
This is the advice Hostelword gives for these cases:
There is no need to do anything with that room unless they want to add and use that room again.
If that is the case they will need to add this room again with the same settings to reactivate it, otherwise they can leave it inactive. There is no availability for this room type so they will not get any bookings for that room.

'''Property's currency doesn't match with the currency which allocation is being uploaded with'''
Please check the currency selected is the currency you are using on Hostelworld and adjust the setting. If it is not you might want to double check the currency you set in SETTINGS->PROPERTIES->DESCRIPTION is correct.

'''Signature Invalid'''
Check if the username is correct and and the password entered is your Hostelworld API password provided by your Hostelworld account manager.
If username and Hostelworld API password are correctly entered please check with your Hostelworld account manager whether the connection is activated.

'''Non existing room type'''
You have mapped a code for a room which does not exist in Hostelworld. Go to SETTINGS->CHANNEL MANAGER->HOSTELWORLD and check your mapping. You can only map codes which show up when you click on "Get Codes".

'''Date ranges overlap'''
You have two rooms mapped to the same Hostelworld room code. Each Hostelworld room code can only be mapped to one room in Beds24. Please correct your mapping.

'''roomtypeid="1234" code='''
If the room has been deleted in Hostelworld untick "Prices", "Inventory" and "Bookings". If the room has not been deleted in Hostelworld please check if it is properly set up there.

'''Incorrect Price, Invalid rate plan(s)'''
You have added a number which is not a valid Hostelworld rate id into the field in the "Channels" tab of a rate/daily price.
*Open your fixed prices (Channel Tab) and make sure the correct rate id is selected from the 'get codes' list.
*Open your daily prices (Enable list) and make sure the correct rate id is selected from the 'get codes' list.
*Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Rate and make sure the correct rate id is selected from the 'get codes' list.

'''Missing Rate. Add a rate before adding beds'''
You have a Beds24 Price with a missing Hostelworld rate id or you have rate plans at Hostelworld that have no price.
*Open your fixed prices (Channel Tab) and select the correct rate id from the 'get codes' list.
*Open your daily prices (Enable list) and select the correct rate id from the 'get codes' list.
*Check your rate plans in Hostelworld as they may have expired and a new rate plan id is required for dates in the future.
*Make sure all active rate plans are mapped and have prices.

'''1112 - Rate plan not existing for given roomtypeid''' and '''Invalid rate plan(s) for requested property '''
You have mapped a rate code which does not exist at Hostelworld
*Please double check your rates and daily prices and select a valid rate id from the list in 'get codes'.
*Open your rates (Channel Tab) and make sure the correct rate id is selected from the 'get codes' list.
*Open your daily prices (Enable list) and make sure the correct booking.com rate id is selected from the 'get codes' list.
*Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Rate and make sure the correct rate id is selected from the 'get codes' list.

==Notes==
*The password is a special API password not your regular Hostelword password. Changing the password will break the connection.
*To sell a complete room at Hostelworld set it to a "Private" room type in their system. We will still send the bed price as per a dorm but Private rooms will only be sold if all the beds in the room are booked together.
*Hostelworld can send credit card details but they will not send a CCV.

==Disconnect==
*Unticking "Inventory and "Prices" and "Bookings" will stop the synchronisation for a room.
*To completely disconnect the channel manager you might need to contact Hostelworld and ask them to disconnect you.

== FAQ ==
=== Will I receive notifications on new bookings?===
After you activate the channel manager the channel will stop sending notifications. You will receive them from Beds24 instead.

=== How do I modify or cancel a booking?===
Bookings coming from a channel should be modified by the channel. Cancelling a booking in Beds24 will not cancel the booking in the channel and can cause a double booking.

If for some reason you need to make a change in Beds24 and do not want an update from the channel to override it, you can set "Allow Channel Modifications" = No ("Details" tab of the booking").

=== How do I add a promotion or special price?===
Special offers do not send from the channel manager. All special offers must be managed manually in the channels extranet.

=== I have multiple properties. How do I set this up? ===
The system can handle multiple properties in one account. Each Hostelworld property requires one property in Beds24.

=== What to do when I receive an overbooking?===
*Check if you are receiving error messages by email or in the potential issues menu. Error messages need to be addressed immediately because they can mean the channel manger is able to make updates.
*Entering the same room code in multiple rooms in Beds24 can cause overbookings. Check your set up for warnings.

If you can not see a problem in your set up send us a support ticket with the booking numbers and dates.

=== Why did a booking not import?===
*Check if the room for which you received the booking is properly mapped.

If you can not see a problem in your set up send us a support ticket with the booking number and the date the booking was made.

=== Why is the price for the booking wrong?===
*A special offer set up in the channel may have reduced the price the channel manager sent.
*Your prices are not set up as you expect.

=== What do I do when I have a no show?===
Contact Hostelworld if you need to report a no-show.

TripConnect

2025-11-07T10:52:41Z

Eleni:

[[Category:Channel Manager]]
[[Category:Error Messages from Channels]]
[[Category:Reviews]]
[[Category:Troubleshooting]]
[[Category:Marketplace]]
<div class="heading">TripAdvisor</div>
This page is about the menu {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > TRIPCONNECT and explains how enable ans connect '''TripConnect Instant Booking''', '''TripConnect Pay per Click''', and/or '''TripAdvisor Review Express'''.

'''TripAdvisor Holiday Rentals'''
TripAdvisor is in the process of integrating their rental sites. At the moment the are still running on separate technological platforms which are all branded as TripAdvisor.
*If you have the option to syncronise iCal in your Tripadvisor extranet go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER >TRIPADVISOR RENTALS ICAL

=General=
*[[:Category:Channel Manager|Click here]] for general information on how the channel manager works.
*This tutorial explains how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].

=TripAdvisor Options=

==TripAdvisor Holiday Rentals==
TripAdvisor is in the process of integrating their rental sites. At the moment the are still running on separate technological platforms which are all branded as TripAdvisor.
*If you have the option to syncronise iCal in your Tripadvisor extranet go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER >TRIPADVISOR RENTALS ICAL

==Sponsored Placements==
Sponsored Placements are targeted ads which appear above Tripadvisor search results, on local competitors' pages, and on other high-profile shopping pages across all devices.

Properties pay for Sponsored Placements on a cost-per-click basis.

With Sponsored Placements Standard guests can book via OTA’s like Booking.com. For Sponsored Placements Direct Tripdavisor remove the OTA’s and only show the visit hotel website link.

To use Sponsored Placements Direct, you must be connected via one of the certified connectivity partners like Beds24.

==TripAdvisor Business Advantage==
Business Advantage is a subscription service that empowers accommodations to attract, engage and influence potential customers on the world’s largest travel site. Subscribers can access industry-leading tools designed to better market their property to potential guests and connect them to their direct booking channels.

Business Advantage allows owners to:
*Connect to travelers directly: Make it easy for travelers to contact you directly by including your hotel website, phone or email address — on TripAdvisor.
*Enhance their profile: Use exclusive marketing tools to motivate travelers to book with you — post a Special Offer, highlight a Favorite Review, create a custom Storyboard, feature your Favorite Photos first, and more.
*TripAdvisor analytics to make informed business decisions and optimize your performance.
You receive this discount when you sign up with this promo code: S1TOIT

== TripAdvisor Review Express==
With this service you can automatically collect reviews from your guests.

To use Review Express, you must be connected via one of the certified connectivity partners like Beds24.

You receive this discount when you sign up with this promo code: XHU4M8

==TripConnect==
TripConnect offers two products that help hotels drive direct bookings:
*TripAdvisor Instant Booking allows travelers to book with you immediately on TripAdvisor. It is a “Pay for Stays” commission model that does not require up-front investment or a long-term commitment.
*TripAdvisor Cost-Per-Click allows you to drive more incremental direct bookings by spotlighting your prices and availability on TripAdvisor with a cost-per-click model.

To be eligible for TripConnect, you must be connected via one of the certified connectivity partners like Beds24.

= Mapping for Sponsored Placements Direct, TripConnect and TripAdvisor Review Express=
To use these services your property must be successfully mapped to TripAdvisor.

*Make sure the "Synchronise" setting is set to "Notify" or to one of the Booking options
*View the data we are sending to TripAdvisor and your mapping status clicking on the "View Mapping Status" button.

If this information does not match the information you have entered in the TripAdvisor extranet click on the "Edit Mapping Data" link and correct your data.

[[Image:Tripadvisor.png|500px|link=]]
[[Media:Tripadvisor.png|view large]]

It can take Tripadvisor up to 48 hours to read the data we send. If you have just entered your information in Beds24 you might need to wait. If you are still not mapped after 48 hours and click on 'View Mapping Status'. Copy the information you see there and send this to Tripadvisor and ask them to fix the problem.

= Use Sponsored Posts Direct =
Tripadvisor charges per click. Full details of the charges will be available from TripAdvisor.
=== Capabilities ===
*Beds24 can send prices and availability to TripAdvisor
*Bookings are made on your website. Bookings made on the Beds24 booking page will automatically import.

=== TripAdvisor ===
Join the program via your TripAdvisor account.

=== Beds24 ===
*Set the "Synchronise" setting to one of the Booking options. The ''Notify'' setting will only notify Trip Connect you are capable of joining their program using Beds24, it will not allow prices to be sent.
*Enter your TripAdvisor ID into the Property Code field, this is normally the number after the '''d''' in the URL of your TripAdvisor page. Without the correct ID Tripadviser may not be able to identify your property.
*Make sure your property is mapped (see above).

= Use TripConnect Instant Booking=
Tripadvisor displays prices and availability. Guest can then complete the booking directly on the TripAdvisor web site.

TripConnect Instant Booking works on a pay-per-booking commission model. Full details of the charges will be available from TripAdvisor.

=== Capabilities ===
*Beds24.com can send price and availability to TripAdvisor
*Beds24.com can send descriptive information about your property
*Beds24.com can import bookings
*Beds24.com can import booking cancellations

For details please [[Channel_Manager_Capabilities|click here]]

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> The data communication is initiated by TripAdvisor by pulling data from Beds24. That means that Tripadvisor sends us a request for prices and availability and we then send your data for the requested section. We can not push data without a request from TripAdvisor.

=== Limitations ===
*If multiple rooms with different occupancies are booked TripAdvisor will apply the highest occupancy price for both rooms
*If your booking type is set to collect a deposit TripAdvisor will collect the credit card details from the guest. You can then manually charge the deposit account to the card.

Tripadvisor requires us to send a confirmation to the guest. The system uses your normal booking confirmation.

Instant Booking is available for guests booking from these markets:
*United States
*United Kingdom
*Ireland
*Canada
*Australia
*India
*Malaysia
*New Zealand
*Philippines
*Singapore
*South Africa

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Instant Booking program is currently only available to people booking from locations above, other European countries are planned to roll out shortly.

=== Set up===
==== TripAdvisor ====
*Join the program via your TripAdvisor account. [https://www.tripadvisor.com/InstantBookingSignup#p-SIGNIN_FORM Check if you are eligible]

==== Beds24====
*Enter your TripAdvisor ID into the Property Code field, this is normally the number after the '''d''' in the URL of your TripAdvisor page. Without the correct ID TripAdvisor may not be able to identify your property.
*If you have more than one property in the same Beds24 account, all you need to do is enter the same TripAdvisor property code for all of them When TripAdvisor request a price for that code, we will send prices for all the properties that have the same code. They will appear on TripAdvisor as different room options in your TripAdvisor property.
*Make sure your property is mapped (see above).

=====Requirements from TripAdvisor=====
Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > TRIPCONNECT > CONTENT DATA for a collection of information about your property required to use TripConnect™ Instant Booking. In particular check the following are all filled in and correct:

a. Your cancellation policy text

Cancellation policy has to be specific to the offer being sent to TripAdvisor. TripAdvisor will not accept ambiguous policies.

b. Your general policy (check-in check-out policy) text

c. Your room descriptions

d. At least one property picture and one picture per room. Double check you have at least these activated in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > PICTURES

Tripadvisor will not accept data if you do not have room descriptions, general policy and/or cancellation policy text.

e. '''For Brazil, Greece and US, a STATE in SETTINGS > PROPERTIES > DESCRIPTION > ADDRESS is Mandatory''', if you miss this field, then your data will NOT be transferred.

=====What we are sending=====
'''Prices:'''

The booking page prices are sent to Tripadvisor. Daily Prices and Fixed Prices activated for Beds24 offer 1 are considered. If you have prices for other offers these are not sent.

The price of a price sent is composed from the Single, Double, Room and extra person prices.

If you select Bookings all compulsory percentage upsell items except for the ones set to "refundable" defined for the property will be included as tax values and added to the final price sent to TripAdvisor.

The currency code sent to TripAdvisor is defined in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION "Currency Code" and must be set to match your prices entered in Beds24.

'''Policies:'''

TripAdvisor uses the cancellation rules set in the Beds24 system. The default is to never allow cancellations.

*To allow cancellations go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE and change the setting for "Booking Cancellations by Guest"
*To allow cancellations for offer 1 go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > OFFERS and change the setting for "Booking Cancellations by Guest"

'''Pictures:'''

*As property picture we will send picture number 1 from {{#fas:cog}} (SETTINGS) BOOKING ENGINE > PICTURES. The room pictures is the ones selected in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > PICTURES as "room pictures".

'''Cancellation rules'''

Tripadvisor uses the cancellation rules set in the Beds24 system. The default is to never allow cancellations.

*To allow cancellations go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE and change the setting for "Booking Cancellations by Guest"
*We send offer 1 to Tripadvisor. To allow cancellations for offer 1 go to {{#fas:cog}} (SETTINGS) > PROPERTIES > ROOMS > OFFERS and change the setting for "Booking Cancellations by Guest"

=== Activation===
To receive bookings activate one of the booking options.
**Select "Bookings" to show final price including compulsory upsell items.
**Select "Bookings (no upsell)" compulsory upsell items will be ignored

[[Image:Tripadvisor1.png|500px|link=]]
[[Media:Tripadvisor1.png|view large]]

Log into your TripAdvisor account and make sure you have activated Instant Booking.

=== Potential Issues===
If you previously used Instant booking through another provider Tripadvisor might need to delete certain information in your account. Please contact Tripavisor support for assistance.

= Use TripAdvisor Review Express=

=== Capabilities ===
*Beds24 will send details of your bookings one day after check-out to TripAdvisor. TripAdvisor will use this to send an Email directly to the guest to request a review.
*You can disable individual bookings from receiving a review request
*You can select specific or all rooms to participate

The setting "Review Express" allows you to define if all bookings (Default) or "Only enabled " bookings receive invitations.

=== Limitations ===
*TripAdvisor require country of residence of the guest for legal reasons. Beds24 booking page provides a standard question (Country Selector). For bookings from other sources you will need to add this information manually.
*The booking must have a valid Email Address.
*Your property must be successfully mapped.

==== Set Up ====
==== TripAdvisor ====
*opt in to the Review Express programme.

==== Beds24 ====
*Select one of the options (either Review Express only or Review Express in combination with Bookings) for the rooms you want to enable.
*Set using the setting "Reviews Express" if reviews are collected for all bookings or if you want to manually activate review collection.
*We recommend adding the "Country (Selector)" as a compulsory question to your booking page (SETTINGS->PROPERTIES->BOOKING QUESTIONS).
*Enter your TripAdvisor ID into the Property Code field, this is normally the number after the '''d''' in the URL of your tripadvisor page. Without the correct ID TripAdvisor may not be able to identify your property.
*Make sure your property is mapped (see above).
*You must comply to your local privacy laws. TripAdvisor requires you must ensure that each guest has consented to disclosing their guest data to 3rd parties in order to receive the Review Express emails. In order to ensure Guest consent, a prominent statement should be displayed on the booking page at the time Guest Data is collected.

TripAdvisor’s recommended data statement is as follows and should appear prominently on your booking page:
"We may use third-party service providers to process your personal information on our behalf for the purposes specified above. For example, we may share some information about you with these third parties so that they can contact you directly by email (for example: to obtain post stay reviews about your travel experience)."

'''2. Managing Reviews'''

Invitations will be send the day after check-out and only for rooms which are opted in. They will not send:
*if a booking is cancelled
*if Email address is missing or invalid
*if country of residence is missing
*if "Allow Reviews" in the "Mail" tab of the booking is set to "Disable". If you have set "Review Express" = "Enabled only" you need to manually set "Allow Reviews" = Activate in each booking for which you want to collect a review.

=== Data protection ===
Make sure you comply with your local data protection laws when using this service.

= Use TripConnect Cost per Click =
Your prices and availability will show on TripAdvisor with a link to your own booking page. Guests can then make a booking using your own booking engine.

Tripadvisor charges per click. Full details of the charges will be available from TripAdvisor.
=== Capabilities ===
*Beds24 sends prices and a link to your booking page

For details please [[Channel_Manager_Capabilities|click here]]

=== TripConnect ===
Join the program via your TripAdvisor account

=== Beds24 ===
*Set the synchronise setting to one of the Booking options. The ''Notify'' setting will only notify Trip Connect you are capable of joining their program using Beds24, it will not allow prices to be sent.
*Enter your TripAdvisor ID into the Property Code field, this is normally the number after the '''d''' in the URL of your TripAdvisor page. Without the correct ID Tripadviser may not be able to identify your property.
*Make sure your property is mapped (see above).
*The currency code sent to TripConnect is defined in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION "API currency" and must be set to match your prices entered in Beds24.

=== Activation===
[[media:TripConnect - How to set up a campaign.pdf | TripConnect - How to set up a campaign.pdf]]

= Disconnect =
Change the setting for "Synchronise" to either "Notify" or "Disable".

Pricelabs.co

2025-10-30T09:27:17Z

Eleni: /* Set Up */

[[Category:Marketplace]]
[[Category:Prices]]
[[Category:Dynamic_Prices]]
[[Category:Automation]]
<div class="heading">Pricelabs</div>
This page is about the menu {{#fas:cog}} (SETTINGS) MARKETPLACE > PRICELABS

==General==

Pricelabs identifies the optimum rent for each day by using predictive analytics and machine learning.

Pricelabs can automatically send daily prices to Beds24.

To use this integration you will need to sign up for an account with [https://pricelabs.co/ Pricelabs] revenue management tools.

For Beds24 the normal channel manager fees apply.

== Capabilities ==
*Pricelabs reads historical bookings (no personal data) and daily prices from Beds24. They use this data to calculate prices for future dates and sends these as daily prices as Beds24.
*Pricelabs can send prices to multiple Daily Prices (Daily Price 1 being the default) and can send a minimum stay.
*If required you can set up additional daily prices in Beds24 with other minimum stays and offsets which you can [https://wiki.beds24.com/index.php/Category:Daily_Prices#Linking link] to the price sent from Pricelabs.

<embedvideo service="youtube">https://www.youtube.com/watch?v=ES07TI6o_XE&feature=youtu.be</embedvideo>

== Limitations ==

== Set Up ==
*Tick "Enable" for the rooms for which you want to receive prices from Pricelabs.
*Copy the "Pricelabs Key".
*Log into Pricelabs and use the API key to connect by pressing the blue connect button.
*Pricelabs can send prices to multiple daily prices in Beds24. If you want to send in multiple daily prices you cannot use '''linked prices''' in Beds24 together with an '''offset''' because it is not possible to restrict the dates to which the daily prices apply. In '''PriceLabs''', you can define multiple price rules and specify the dates for which they are valid. PriceLabs can then send these prices to the corresponding '''Daily Prices''' in Beds24.Contact '''PriceLabs Support''' for instructions on how to set up multiple price rules in PriceLabs and map them to the appropriate Daily Prices in Beds24.

If you need a new key just click on "reset key" and enter the new key in Pricelabs.

== Common Problems ==

'''Minimum stay or Price from PriceLabs is not updating in Beds24

*Price from PriceLabs will update 'Daily Price 1' (it is not possible to change this)

*Check the value you have set in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP

*Leave Minimum Stay = 1 and Minimum Price = 0.00 (or your minimum) PriceLabs can NOT cut/reduce these values.

*PRICES > DAILY PRICE RULES set the details, rules.

*Leave Minimum Stay as 1 (or your minimum) PriceLabs can NOT cut/reduce these values.

== Disconnect==

Un-tick - Enable and click Save.

Login to your Pricelabs account and click on "Disconnect" to terminate the connection.

Pricelabs.co

2025-10-30T09:26:56Z

Eleni: /* Set Up */

[[Category:Marketplace]]
[[Category:Prices]]
[[Category:Dynamic_Prices]]
[[Category:Automation]]
<div class="heading">Pricelabs</div>
This page is about the menu {{#fas:cog}} (SETTINGS) MARKETPLACE > PRICELABS

==General==

Pricelabs identifies the optimum rent for each day by using predictive analytics and machine learning.

Pricelabs can automatically send daily prices to Beds24.

To use this integration you will need to sign up for an account with [https://pricelabs.co/ Pricelabs] revenue management tools.

For Beds24 the normal channel manager fees apply.

== Capabilities ==
*Pricelabs reads historical bookings (no personal data) and daily prices from Beds24. They use this data to calculate prices for future dates and sends these as daily prices as Beds24.
*Pricelabs can send prices to multiple Daily Prices (Daily Price 1 being the default) and can send a minimum stay.
*If required you can set up additional daily prices in Beds24 with other minimum stays and offsets which you can [https://wiki.beds24.com/index.php/Category:Daily_Prices#Linking link] to the price sent from Pricelabs.

<embedvideo service="youtube">https://www.youtube.com/watch?v=ES07TI6o_XE&feature=youtu.be</embedvideo>

== Limitations ==

== Set Up ==
*Tick "Enable" for the rooms for which you want to receive prices from Pricelabs.
*Copy the "Pricelabs Key".
*Log into Pricelabs and use the API key to connect by pressing the blue connect button.
*Pricelabs can send prices to multiple daily prices in Beds24. If you want to send in multiple daily prices you cannot use '''linked prices''' in Beds24 together with an '''offset''' because it is not possible to restrict the dates to which the daily prices apply. In '''PriceLabs''', you can define multiple price rules and specify the dates for which they are valid. PriceLabs can then send these prices to the corresponding '''Daily Prices''' in Beds24.
Contact '''PriceLabs Support''' for instructions on how to set up multiple price rules in PriceLabs and map them to the appropriate Daily Prices in Beds24.

If you need a new key just click on "reset key" and enter the new key in Pricelabs.

== Common Problems ==

'''Minimum stay or Price from PriceLabs is not updating in Beds24

*Price from PriceLabs will update 'Daily Price 1' (it is not possible to change this)

*Check the value you have set in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP

*Leave Minimum Stay = 1 and Minimum Price = 0.00 (or your minimum) PriceLabs can NOT cut/reduce these values.

*PRICES > DAILY PRICE RULES set the details, rules.

*Leave Minimum Stay as 1 (or your minimum) PriceLabs can NOT cut/reduce these values.

== Disconnect==

Un-tick - Enable and click Save.

Login to your Pricelabs account and click on "Disconnect" to terminate the connection.

Pricelabs.co

2025-10-30T09:25:35Z

Eleni: /* Set Up */

[[Category:Marketplace]]
[[Category:Prices]]
[[Category:Dynamic_Prices]]
[[Category:Automation]]
<div class="heading">Pricelabs</div>
This page is about the menu {{#fas:cog}} (SETTINGS) MARKETPLACE > PRICELABS

==General==

Pricelabs identifies the optimum rent for each day by using predictive analytics and machine learning.

Pricelabs can automatically send daily prices to Beds24.

To use this integration you will need to sign up for an account with [https://pricelabs.co/ Pricelabs] revenue management tools.

For Beds24 the normal channel manager fees apply.

== Capabilities ==
*Pricelabs reads historical bookings (no personal data) and daily prices from Beds24. They use this data to calculate prices for future dates and sends these as daily prices as Beds24.
*Pricelabs can send prices to multiple Daily Prices (Daily Price 1 being the default) and can send a minimum stay.
*If required you can set up additional daily prices in Beds24 with other minimum stays and offsets which you can [https://wiki.beds24.com/index.php/Category:Daily_Prices#Linking link] to the price sent from Pricelabs.

<embedvideo service="youtube">https://www.youtube.com/watch?v=ES07TI6o_XE&feature=youtu.be</embedvideo>

== Limitations ==

== Set Up ==
*Tick "Enable" for the rooms for which you want to receive prices from Pricelabs.
*Copy the "Pricelabs Key".
*Log into Pricelabs and use the API key to connect by pressing the blue connect button.
*Pricelabs can send prices to multiple daily prices in Beds24.

You cannot use '''linked prices''' in Beds24 together with an '''offset''' because it is not possible to restrict the dates to which the daily prices apply.

In '''PriceLabs''', you can define multiple price rules and specify the dates for which they are valid. PriceLabs can then send these prices to the corresponding '''Daily Prices''' in Beds24.

Contact '''PriceLabs Support''' for instructions on how to set up multiple price rules in PriceLabs and map them to the appropriate Daily Prices in Beds24.

If you need a new key just click on "reset key" and enter the new key in Pricelabs.

== Common Problems ==

'''Minimum stay or Price from PriceLabs is not updating in Beds24

*Price from PriceLabs will update 'Daily Price 1' (it is not possible to change this)

*Check the value you have set in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP

*Leave Minimum Stay = 1 and Minimum Price = 0.00 (or your minimum) PriceLabs can NOT cut/reduce these values.

*PRICES > DAILY PRICE RULES set the details, rules.

*Leave Minimum Stay as 1 (or your minimum) PriceLabs can NOT cut/reduce these values.

== Disconnect==

Un-tick - Enable and click Save.

Login to your Pricelabs account and click on "Disconnect" to terminate the connection.

Setting/roomsroomdesc

2025-08-22T04:56:02Z

Eleni:

You can use this field to show a description in your booking engine. Go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE > PROPERTY BOOKING PAGE > LAYOUT in Rooms section Top or Bottom and choose the Module from Add Module Drop Down list "Room Description 1". If you click on Manage Button you can set how the module is displayed in desktop view and in mobile view.

*Desktop or Mobile show = the module will be shown

*Desktop or Mobile hide = the module will be hidden

*Desktop or Mobile link = a link will be shown and a click on the link will open the module. Information you enter here will be visible after the guest click on "More Details" opening directly under your room name.

A click on EDIT will open the editor. Normally you would enter text only.

If you want to insert a picture:

*Go to {{#fas:cog}} SETTINGS -> BOOKING ENGINE ->PICTURES
*If you have not alread uploaded pictures upload them now an resize the to the appropriate size to suit the area you want to use them on
*Copy the complete information from IMAGE TAG
*Go to BOOKING PAGE click on the section you want to enter the picture click on the EDIT button
*paste the IMAGE TAG into the filed and click SAVE. If you do not see the picture click on EDIT again and it should display. If still not check the you have copied the complete IMAGE TAG in.

Once you have entered a picture you can change it when you click the EDIT button and double click on the picture.

Use only pictures you have uploaded on {{#fas:cog}} SETTINGS -> BOOKING PAGE -> PICTURES. Your booking page is a secure page. Inserting pictures form other locations will cause your page to lose the secure status.

Setting/roomsroomdesc

2025-08-21T17:58:23Z

Eleni:

Setting/roomsminprice

2025-05-14T08:11:07Z

Eleni:

Minimum Price:

The minimum price per night that this room can be sold for.

For direct bookings or bookings made through the booking page, if the average price per night for a multi-night booking is lower than this minimum price, the minimum price will be applied instead. Otherwise, the booking will use the actual average nightly price, calculated as the total booking price divided by the total number of nights.

Children Prices

2025-02-06T06:12:37Z

Eleni: /* Examples and Use Cases */

[[Category:How to]]
[[Category:Fixed Prices]]
<div class="heading">Children Prices</div>
This page explains how to create prices for children.

=Use=
How many children are allowed in a room is defined in {{#fas:cog}} (SETTINGS) PROPERTIES -> ROOMS ->
SETUP.

Daily Prices (recommended) :

Extra Person/Extra Child price can be set in the Daily Price Rules. Extra Child Prices can not be sent to the channels.

Fixed Prices:

To set a price for children go to PRICES > FIXED PRICES open the Fixed Price (or create a new one) and enter the children price in the field "Extra Child". You can also set if the children price applies on its own or if the price of an adult is changed additionally.

=Examples and Use Cases=
'''Example 1 - your children price applies to a specific age group'''

If your children price applies to a specific age group go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE -> PROPERTY BOOKING PAGE -> DEVELOPERS "Custom Text" and exchange the default text for children:

Children|Children under 10 Child|Child under 10

You can use the descriptive areas of the booking page to give further explanation on how your children prices work.
'''You can set one price for children. If you have prices for different age groups you can set them as upsell items with a negative value.
'''

Example: A room costs €100 for one guest and €50 for each additional guests. One child can stay per room. Following discounts for children apply:

*children under 2 years are free
*€20.00 discount for children 2-6 years
*€10.00 discount for children 6-14 years
*children over 14 pay full prices

Go to {{#fas:cog}} (SETTINGS) -> PROPERTIES-> ROOMS -> SETUP and set
*Maximum Adults = Number of adults you allow
*Maximum Children = 1

Go to {{#fas:cog}} (SETTINGS) -> BOOKING ENGINE-> UPSELL ITEMS and create one upsell item for each option with following settings:

*for children under 2:
**Type = optional
**Amount = -50 (the price for the extra person)
**Per = child
**Period = daily
**Description = children under 2 years are free (for example)

*for children 2-6 years:
**Type = optional
**Amount = -20
**Per = child
** Period = daily
**Description = Discount for children 2-6 years (for example)

*for children 6-14 years:
**Type = optional
**Amount = -10
**Per = child
** Period = daily
**Description = Discount for children under 6-14 years (for example)

*for children 14+
**Type = optional
**Amount = -0
**Per = child
** Period = daily
**Description = No discount for children over 14 (for example)

If more than one child can stay in the room:

Go to {{#fas:cog}} (SETTINGS) -> PROPERTIES -> ROOMS -> SETUP and set
*Maximum Adults = Use Guests
*Maximum Children = Dont ask

Go to {{#fas:cog}} (SETTINGS) -> BOOKING ENGINE -> UPSELL ITEMS and create one upsell item for each option with following settings:

*for children under 2:
**Type = optional qty
**Amount = -50 (the price for the extra person)
**Per = room
** Period = daily
**Description = children under 2 years are free (for example)

*for children 2-6 years:
**Type = optional qty
**Amount = -20
**Per = room
** Period = daily
**Description = Discount for children 2-6 years (for example)

*for children 6-14 years:
**Type = optional qty
**Amount = -10
**Per = room
** Period = daily
**Description = Discount for children under 6-14 years (for example)

*for children 14+
**Type = optional qty
**Amount = -0
**Per = room
** Period = daily
**Description = No discount for children over 14 (for example)

'''Example 2: You have Adult Occupancy Pricing and Children are FREE.

Go to PRICING -> DAILY PRICE RULES -> ADD NEW DAILY PRICE

*Price For = Up to 1 person (or the minimum number for your base price)
*Extra Person Price = set the price for each additional Adult
*Extra Child Price = 0.01 (Can not be zero)

Go to {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION -> PRICE ROUNDING set = -0.10, this will remove the 0.01 price for the Extra Child in the Daily Price Rules.

Please also use the help and context help for upsell items for further information.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Prices for children and extra persons will not send to OTAs. See the OTAs help pages for further information.

My-bookings PMS

2024-09-05T11:42:22Z

Eleni:

[[Category:Apps]]
<div class="heading">my-bookings PMS</div>

Use the instructions on the [https://wiki.beds24.com/wikiDE/index.php/My-bookings_PMS German language wiki].

Hostpms

2024-09-05T11:13:19Z

Eleni:

[[Category:Apps]]
[[Category:PMS_Integrations]]
<div class="heading">Host PMS</div>

The connection is maintained by [https://www.hostpms.com/products/pms Host PMS].

For further information please contact Host PMS support.

To use this integration you need to have an account with Host PMS

Host PMS can send daily prices to Beds24 and import bookings from Beds24 into Host PMS.

Following set up in Beds24 is required:

1. Set up your properties and rooms

This [[Do_the_initial_Setup|help page]] explains how to set up properties and rooms.

2. Connect channels

Go to SETTINGS->CHANNEL MANAGER in the Beds24 control panel and connect the channels you want to use. You will find specific set up instructions for each channel when you click on HELP or habe a look here.
Set up in Beds24 is free and you can do it yourself. Beds24 is designed as a self service system with context sensitive help, extensive documentation and a free-of-charge ticket support system.

3. To use the connection you need to allow API access. Go to SETTINGS -> ACCOUNT and allow API Access in the 'Link' section.
You will need:

*Your Beds24 API Key which you can generate in SETTINGS -> ACCOUNT -> ACCOUNT ACCESS by entering the code you want to use.
*Your prop Key which you can generate in SETTINGS -> PROPERTIES->ACCESS by entering the code you want to use.

For details please contact Host PMS support.

Hostpms

2024-09-05T11:12:40Z

Eleni:

[[Category:Apps]]
[[Category:PMS_Integrations]]
<div class="heading">Host PMS</div>

The connection is maintained by [https://www.hostpms.com/ Host PMS].

For further information please contact Host PMS support.

To use this integration you need to have an account with Host PMS

Host PMS can send daily prices to Beds24 and import bookings from Beds24 into Host PMS.

Following set up in Beds24 is required:

1. Set up your properties and rooms

This [[Do_the_initial_Setup|help page]] explains how to set up properties and rooms.

2. Connect channels

Go to SETTINGS->CHANNEL MANAGER in the Beds24 control panel and connect the channels you want to use. You will find specific set up instructions for each channel when you click on HELP or habe a look here.
Set up in Beds24 is free and you can do it yourself. Beds24 is designed as a self service system with context sensitive help, extensive documentation and a free-of-charge ticket support system.

3. To use the connection you need to allow API access. Go to SETTINGS -> ACCOUNT and allow API Access in the 'Link' section.
You will need:

*Your Beds24 API Key which you can generate in SETTINGS -> ACCOUNT -> ACCOUNT ACCESS by entering the code you want to use.
*Your prop Key which you can generate in SETTINGS -> PROPERTIES->ACCESS by entering the code you want to use.

For details please contact Host PMS support.

Flexkeeping

2024-09-05T10:50:40Z

Eleni:

[[Category:Apps]]
[[Category:Task_Scheduling_Housekeeping_Operations_Integrations]]
<div class="heading">Flexkeeping</div>

[https://www.flexkeeping.com/ Flexkeeping] provides a housekeeping and maintenance solution.

The connection is maintained by Flexkeeping.

To use this integration you need to have an account with Flexkeeping and allow API access

'''Step 1. To use the connection you need to allow API access'''

*Go to {{#fas:cog}} (SETTINGS) ACCOUNT > ACCOUNT ACCESS.
*Enter any combination of letters and numbers (minimum of 16) as your API key.
*Set 'API Key Access' = 'allow any ip' or 'allow whitelist ip only'.
*Set 'Property Access'.
*SAVE.

'''Step 2. Get your Access Key '''

*Go to {{#fas:cog}} (SETTINGS) APPS & INTEGRATIONS > ARRIVALS API
*Copy the "Access Key" and send it to Flexkeeping. You need to do this for each property you want to integrate.
*Set " Days in Advance" = 1. This means that Flexkeeping will receive the arrivals for 1 day in advance.
*"Allow Personal Info" should be set to "Yes".

'''Step 3. Enable integration'''

*Tick "Enable" for each room you want to synchronise in {{#fas:cog}} (SETTINGS) APPS & INTEGRATIONS > ARRIVALS API.

'''Step 4. Mapping'''

*Go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP
*Copy the room ID for each room you want to synchronise.

For further details please contact Flexkeeping support.

Category:Daily Prices

2024-08-19T08:21:33Z

Eleni: /* "Extra Person" and "Extra Child" prices (optional) */

[[Category:Prices]]
<div class="heading">Daily Prices</div>
This page is about the menu PRICES > DAILY PRICE RULES and PRICES (in the old control panel {{#fas:cog}} (SETTINGS) > PROPERTIES > ROOMS > DAILY PRICES)

=Summary =
<div class="summarybox">
You can have up to 16 Daily Prices with different rules.

Go to PRICES > DAILY PRICE RULES to set the rules for your prices.

The actual prices are then entered in PRICES > DAILY PRICES or in the CALENDAR which allows you do easily create seasonal prices. If required you can set additional restrictions using the "Override" function in the CALENDAR.

Daily Prices for past dates are automatically deleted. If you need Daily Prices as a reference download them in time.

Tip: Click on "Price Check" at to the top to see which prices and rules apply for specific dates/selections and why a certain price or rule was applied or not applied.
</div>

=Limitations =
You can set up to 16 Daily Prices per room prices. First you set up Daily Price Rules. The actual prices are then entered in PRICES > DAILY PRICES or in the CALENDAR where you can quickly adjust them, if required on a daily basis.

Daily prices for past dates are not stored. If you need daily prices for reference you can download them to a .csv file via our API.

<span class="" style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> Use Fixed Prices instead of Daily Prices:
*to fill gaps when a minimum stay is required
*if you want to allow guest to enquire when no price can be found but the room is not fully booked
*for referrer discounts

Daily Prices for past dates are automatically deleted. If you need Daily Prices as a reference you have to download them in time.

= Rules for Daily Prices =

This [https://beds24.com/wizard/wizard3.php setup wizard] guides you through the setup.

<embedvideo service="youtube">https://youtu.be/TkIZbqe5Cpc</embedvideo>

Go to PRICES > DAILY PRICE RULES.

Click on "Edit".

The name you enter will be displayed in the CALENDAR. You can set the "Price For" the "Minimum Stay".

=== "Extra Person" and "Extra Child" prices (optional) ===
A zero value disables the extra person function.

There are two options to set an extra person/extra child price by specifying either a positive or negative value:

a) A positive value will be applied to each additional guest above the "Price For" setting for the daily price. The Daily Price will be available up to the number of guests the room settings allow.

i.e. Three people booking a Daily Price set for two people will be charged one extra person price. One person booking will pay the two person price.

b) A negative value will be deducted for each guest less than the "Price For" setting for the Daily Price. The Daily Price will not be available for more than the Daily Price "Price For" value.

i.e. One person booking a Daily Price set for two people will receive one extra person discount. Three people cannot book this Daily Price.

If you need a Daily Price for Extra Person price, but do not want to charge for Children, then set the Extra Child price to 0.01. Go to {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION -> PRICE ROUNDING select -0.10 from the list. This will remove the extra children price from the calculation

<span class="" style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> <span style="font-weight: bold;" >Tip</span> Extra Person Price can be sent to the channels that accept Extra Person Prices.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> There are limitations for channel management which are different for each channel. Channels do not accept children prices. Please see the channel help page for information if/how extra person prices can send.

=== Offers ===
"Offer 1" is your standard offer to the guest which is always displayed. Only set "Offer" to 2, 3, 4 if you have activated additional offers.

=== Linking===
Daily prices can be linked so changing a price in one Daily Pricee will update all the Daily Prices linked to it. The linking can be within the same room or between rooms and between properties.

When linked, the price cannot be entered directly, it will always be imported from the linked Daily Price.

Daily prices can only be linked to non linked Daily Prices, i.e. you cannot create a link to a linked Daily Price.

Linking only imports the prices, the Daily Price will still use it's own rules for number of people, minimum stay, channels etc.

Linked Daily Prices set in {{#fas:cog}} (SETTINGS) -> PROPERTIES -> ROOMS -> DEPENDENCIES can not be sent to the Channels, you need to have an independent Daily Price if you need to send to an OTA.

A percentage or fixed offset amount can be specified for the imported price.

Examples:
*Offset amount = 0 will apply the original price.
*Offset amount = 10 will increase the original price by 10.
*Offset amount = -10 will lower the original price by 10.
*Offset percent = 0 will apply the original price.
*Offset percent = 10 will increase the original price by 10%.
*Offset percent = -10 will lower the original price by 10%.

<embedvideo service="youtube">https://youtu.be/Q3L4-I-lFLE</embedvideo>

=== Activate for booking page and/or channels===
You need to define where a Daily Price is used. If you do not tick at least one tick box the Daily Price is inactive and not available in the CALENDAR.

If you have multiple rates at the Channel, ensure you 'map' the appropriate Channel Rate id/plan.

<embedvideo service="youtube"> https://youtu.be/bZepR0og7Ag</embedvideo>

=== Color===
You can apply your custom color. The default color is #4aa41c

== Enter Prices ==
The prices are entered in the in DAILY PRICES or in the CALENDAR.

<embedvideo service="youtube">http://www.youtube.com/watch?v=k-XALTbwJEM</embedvideo>

= Add additional Daily Prices Rules=
Go to PRICES->DAILY PRICE RULES and click "Add New Daily Price Rule" button. The prices themselves are then entered in DAILY PRICES or in the CALENDAR.

== Additional restrictions ==
*In the CALENDAR you can limit the days on which check-in and/or check-out are allowed. You can also set minimum stays if these vary by season.
*A "Same Day Booking Cut off" can be set in {{#fas:cog}} (SETTINGS) ->PROPERTIES-> BOOKING RULES.

<embedvideo service="youtube">https://youtu.be/jTjdyMR7uyc</embedvideo>

== Delete Daily Prices ==
Daily Prices which are not required can be deleted.

Unlink any linked daily prices before deleting.

= Combination of Fixed Prices and Daily Prices =
You can use
*Only Daily Prices
*Only Fixed Prices
*A combination of Daily Prices and Fixed Prices.

If you use a combination of Daily Prices and Fixed Prices a Daily Price can adjust the prices for an individual date or date range.

The "Strategy" for your Daily Prices abd Fixed Prices will determine which will be used. By default the system will offer the lowest price which meets all the Daily Price and Fixed Prices rules. You can define a price strategy for Daily Orices in {{#fas:cog}} (SETTINGS) -> BOOKING RULES. Under "Daily Price Strategy" you can set if Daily Prices can be undercut by Fixed Prices ("Allow Lower Prices") or cannot be undercut by Fixed Prices ("Do Not Allow Lower Prices") or you do not allow any other prices than Daily Prices.

If you have Daily Prices for different occupancies this setting needs to be set to "Allow lower prices".

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Rules in Fixed Prices have no effect on Daily Prices.

==Prices for OTA channels and your own booking page==
Prices are used for the channels and/or the Beds24 booking page according to what is ticked under "Enable" in the Daily Price settings.

See [[Setting_Prices_for_Booking_Channels|this help page]] for specific information on how to set prices for OTA channels.

=Check Prices=
The 'Price Check Tool' shows you which prices and rules apply for specific dates/selections and why a certain price or rule was applied or not applied.

==Voucher Codes and Upsell Items==
Voucher codes and upsell items can be enabled or disabled from applying when this price is booked.

Responsive Booking Page

2024-04-16T08:43:57Z

Eleni: /* Customise modules */

[[Category:How to]]
[[Category:Booking Page]]
[[Category:Booking Engine]]
<div class="heading">Responsive Booking Page</div>
This page is about {{#fas:cog}}(SETTINGS) BOOKING ENGINE > PROPERTY BOOKING PAGE > LAYOUT and explains how to use and customise the responsive version of the booking page.

==Booking Engine Configuration ==
<span class="" style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> <span style="font-weight: bold;" >Tip</span> This [https://beds24.com/wizard/wizard4.php wizard] guides you though the options you can set for your booking engine.

==Add booking widget to your web site ==
In {{#fas:cog}} (SETTINGS) BOOKING ENGINE > BOOKING WIDGETS you can choose from a range of widgets

Go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE > BOOKING WIDGETS > IFRAME GENERATOR to generate the code to embed the booking page into your web site. Use the context help (?icons) for information about the iFrame settings.

== Set up and customise responsive booking page ==
<embedvideo service="youtube">https://youtu.be/hy0trWoKYe8</embedvideo>

=== Concept===
The design of the responsive booking page is modular allowing you to fully control the layout.

====Modules====
Modules can be added an removed. They have advanced settings so you can tailor the display exactly to your needs. For most modules content needs to be added so they can display. Available modules are:

*Picture slider or gallery for property, rooms and offers (Ensure picture formats are all the same, do not mix Landscape and Portrait)
*Picture for property, rooms and offers
*Features for property and rooms
*Availability calendar (one or multiple month) for for property, rooms and offers
*Pricetable for offers
*Descriptions for property, rooms and offers
*Policies
*Map

====Templates====
We provide a set of default templates with preset modules. You can use these templates as they are or customise them to suit your requirements.

The current default template is 7.

<div><ul>
<li style="display: inline-block; vertical-align: top;"> [[File:layout7.png|thumb|none|200px|<p style="font-weight: bold; text-align: center">Template 7 (default)</p> <p style="font-weight: bold;">Modules:</p> Property Top: Picture Slider<br>
Room: Features<br>
Offer: Offer Select (Button/Selector), Availability Calendar]]
[https://beds24.com/booking2.php?propid=13434&layout=2 View Demo]
</li>

<li style="display: inline-block; vertical-align: top;"> [[File:layout1.png|thumb|none|200px|<p style="font-weight: bold; text-align: center">Template 1</p> <p style="font-weight: bold;">Modules:</p>
Offer: Picture Slider, Description 1 , Calendar, Booking Offer Select (Button/Selector)<br><br>
Property Bottom: Description 2]]
[https://beds24.com/booking2.php?propid=13434&layout=1 View Demo]
</li>

<li style="display: inline-block; vertical-align: top;"> [[File:layout2.png|thumb|none|200px|<p style="font-weight: bold; text-align: center">Template 2</p> <p style="font-weight: bold;">Modules:</p> Property Top: Picture Slider<br><br>
Offer: Offer Select (Button/Selector), Price Table<br><br>
Property Bottom: Description 2]]
[https://beds24.com/booking2.php?propid=13434&layout=2 View Demo]
</li>

<li style="display: inline-block; vertical-align: top;"> [[File:layout3.png|thumb|none|200px|<p style="font-weight: bold; text-align: center">Template 3</p> <p style="font-weight: bold;">Modules:</p>
Room: Picture Slider, Description<br><br>
Offer: Price Table, Offer Select (Button/Selector), Picture Slider, Description 2<br><br>
Property Bottom: Description 2]]
[https://beds24.com/booking2.php?propid=13434&layout=3 View Demo]
</li>

</ul></div>

<div><ul>
<li style="display: inline-block; vertical-align: top;"> [[File:layout4.png|thumb|none|200px|<p style="font-weight: bold; text-align: center">Template 4</p> <p style="font-weight: bold;">Modules:</p>
Room Top: Picture Slider<br><br>
Offer: Picture, Description 1 , Calendar, Offer Select (Button/Selector), Description 2<br><br>
Property Bottom: Description 2]]
[https://beds24.com/booking2.php?propid=13434&layout=4 View Demo]
</li>

<li style="display: inline-block;vertical-align: top;"> [[File:layout5.png|thumb|none|200px|<p style="font-weight: bold; text-align: center">Template 5</p> <p style="font-weight: bold;">Modules:</p> Property Top: Picture Slider<br><br>
Offer: Price Calendar, Offer Select (Button/Selector)<br><br>
Property Bottom: Description 2]]
[https://beds24.com/booking2.php?propid=13434&layout=5 View Demo]
</li>

<li style="display: inline-block; vertical-align: top;"> [[File:layout6.png|thumb|none|200px|<p style="font-weight: bold; text-align: center">Template 6</p> <p style="font-weight: bold;">Modules:</p> Property Top: Description 1<br><br>
Offer: Offer Select (Button/Selector), Price Table<br><br>
Room Bottom: Picture Slider, Description]]
[https://beds24.com/booking2.php?propid=13434&layout=6 View Demo]
</li>

</ul></div>

====Layouts====
You can use up to six different layouts at the same time if you want to display different looks on different web sites or blogs.

The Facebook app uses the "default" layout which is set in {{#fas:cog}} (SETTINGS) BOOKING ENGINE.

=== Pictures ===
To upload pictures go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE > PICTURES. Assign them to the property, room or offer where you want to use them.

<embedvideo service="youtube">https://www.youtube.com/watch?v=lXFa0MPO8TU</embedvideo>

=== Set up wizard===
<span class="" style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> <span style="font-weight: bold;" >Tip</span> This [https://beds24.com/wizard/wizard2.php setup wizard] guides you though the customization of your booking page.
=== Customise booking page===
To customise the the booking page go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE > PROPERTY BOOKING PAGE > LAYOUT.

If you do not want to use multiple layouts leave the selector for "Layout" there and the selector for "Default Layout" in SETTINGS->BOOKING ENGINE and the selector set to 1.
==== Change template====
Choose the template you want to use and then click on "Restore default".
==== Customise modules====
The responsive booking page consists of sections:
"Offer" contains the standard offer for a room or unit.
*One offer will always be shown
*Additional offers (for example for alternative non refundable prices or packages) are optional
*All other sections are optional.
[[Image:sections.jpg|200px|link=]]
[[Media:sections.jpg|view large]]

For each section you can choose from a set of modules. For most modules content needs to be added so they can display. Click on the context help (? icons) to see where you can enter the required content.

Every module has additional settings which allow you to tailor the disply to your requirement. They are available when you click on "Manage".

<span class="" style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> <span style="font-weight: bold;" >Tip</span> This [https://beds24.com/booking2.php?propid=24226 demo] gives you an overview on the mayor modules.

To remove a module, click 'Position' and select 'not used' from the drop down list.

'''Property modules'''
<gallery>
File:Property_slider.png|<p style=" text-align: center"><strong>Property Slider</strong><br>[[Media:Property_slider.png|view large]]</p>
File:Property_description.png|<p style=" text-align: center"><strong>Property Description</strong><br>[[Media:Property_description.png|view large]]</p>
File:Policies.png|<p style=" text-align: center"><strong>Policies</strong><br>[[Media:Policies.png|view large]]</p>
File:Map.png|<p style=" text-align: center"><strong>Map</strong><br>[[Media:Map.png|view large]]</p>
File:Property_features.png|<p style=" text-align: center"><strong>Features</strong><br>[[Media:Property_features.png|view large]]</p>
</gallery>

*If you use the property slider or property picture and have "Style" set to "Full width" you will need to make sure the slider/pictures position is set to row 1 position 1, desktop full width and mobile full width. There should be no other module in row 1. Also make sure you deactivate all modules which you do not use.
*If you want to show a '''Google Map''' you need to add an Google Map API Key in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > PROPERTY BOOKING PAGE > DEVELOPER. You can obtain an API key from Google here https://developers.google.com/maps/documentation/javascript/get-api-key. Usually a free key is sufficient. Make sure you activate all required settings.
*The "Policies" module will use display the policies you have entered in {{#fas:cog}} (SETTINGS) > PROPERTIES > BOOKING RULES. A link to policies on your web site can be please wherever you can enter descriptive texts. You can set up a "custom question" (Type= Checkbox, Use=Obligatory) in {{#fas:cog}} (SETTINGS) PROPERTIES >-BOOKING QUESTIONS. If required you can add a link for example: "I accept the <a href="http://www.mywebsite.de/agb" target="_blank">terms and conditions </a>." Replace www.mywebsite.de/agb with a link to the terms and conditions on your web site.

'''Room modules'''
<gallery>
File:Room_slider.png|<p style=" text-align: center"><strong>Room Slider</strong><br>[[Media:Room_slider.png|view large]]</p>
File:Room_picture.png|<p style=" text-align: center"><strong>Room Picture</strong><br>[[Media:Room_picture.png|view large]]</p>
File:Room_calendar.png<p style=" text-align: center"><strong>Room Calendar</strong><br>[[Media:Room_calendar.png|view large]]</p>
File:Room_description.png|<p style=" text-align: center"><strong>Room Description</strong><br>[[Media:Room_description.png|view large]]</p>
File:Room_features.png|<p style=" text-align: center"><strong>Features</strong><br>[[Media:Room_features.png|view large]]</p>
</gallery>

'''Offer modules'''
<gallery>
File:Offer_slider.png|<p style=" text-align: center"><strong>Offer Slider</strong><br>[[Media:Offer_slider.png|view large]]</p>
File:Offer_picture.png|<p style=" text-align: center"><strong>Offer Picture</strong><br>[[Media:Offer_picture.png|view large]]</p>
File:Room_calendar.png|<p style=" text-align: center"><strong>Offer Calendar</strong><br>[[Media:Room_calendar.png|view large]]</p>
File:Pricetable.png|<p style=" text-align: center"><strong>Price Table</strong><br>prices will only display if booking of multiple rooms is not allowed<br>[[Media:Pricetable.png|view large]]</p>
File:Pricecalendar.png|<p style=" text-align: center"><strong>Price Calendar </strong><br>prices will only display if booking of multiple rooms is not allowed<br>[[Media:Pricecalendar.png|view large]]</p>
File:Button.png|<p style=" text-align: center"><strong>Offer Select </strong><br>one room<br>[[Media:Button.png|view large]]</p>
File:Select.png|<p style=" text-align: center"><strong>Offer Select</strong><br> multi room booking<br>[[Media:Select.png|view large]]</p>
File:Offer_description.png|<p style=" text-align: center"><strong>Offer Description</strong><br>[[Media:Offer_description.png|view large]]</p>
</gallery>

*The "Marketing Column" displays only in the modules "Price Table" and "Price Calendar" and only if activated in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > PROPERTY BOOKING PAGE. Go to {{#fas:cog}} (SETTINGS) PROPERTIES > OFFERS to enter the content for the modules.
*Offer Calendars and Price Calendars can not be used in the same layout. If you have multiple offers the calendar will show the same availability for all offers.

Modules are placed in rows. Each section can have one or more rows.

Width on desktop and mobile: Each row consists of 12 columns. The number of columns defines the width of the module.

[[Image:Booking_page.png|600px|link=]]
[[Media:Booking_page.png|view large]]

You can save your changes to this layout or under a different layout. The "Restore Default" option will remove all changes.

==== Style colors and fonts ====
To customise colors and fonts go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE > PROPERTY BOOKING PAGE > STYLE

Current default setting are:

{| class="wikitable"
| '''Setting '''|| '''Value'''
|-
|Body Background ||#f4f4f4
|-
|Content Background ||#f4f4f4
|-
|Content Text ||#424242
|-
|Link Color ||#008acc
|-
|Border Color ||#dfdfdf
|-
|Highlight Background From ||#ffffff
|-
|Highlight Background To ||#ffffff
|-
|Highlight Text ||#424242
|-
|Form Background ||#ffffff
|-
|Form Text ||#424242
|-
|Selected Dates Background ||none
|-
|Selected DatesText ||#222222
|-
|Available Dates Background ||#f2f2f2
|-
|Available Dates Text ||#424242
|-
|Request Dates Background ||#dddddd
|-
|Request Dates Text ||#777777
|-
|Not Available Dates Background ||#f2dede
|-
|Not Available Dates Text ||#a94442
|-
|Button Style ||flat
|-
|Button Background ||#008acc
|-
|Button Text ||#ffffff
|-
|Font ||Arial (Helvetica)
|-
|Font Size ||14px
|-
|}

==== Behaviour ====
Changes on how the booking page opens and closes can be made in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > PROPERTY BOOKING PAGE > BEHAVIOUR

== Internationalisation ==
=== Currency converter ===
If you want to give guests the option to see your prices converted into other currencies you can activate a currency converter. Add for example &cur=EUR or &cur=USD to the URL to open the page with the conversion. If you are using Wordpress with a short code add cur=EUR or cur=USD to the short code. Go [[Developers|here]] for a complete list of currency codes.

=== Multiple languages ===
You can set your default language and activate multiple languages. Make sure you enter descriptive texts for all languages you want to use. If you are using an embedded booking page on a multilingual web site you can embed you booking page with a different default language for each language version. Click [[Multilingual_Booking_Page|here]] for instructions.

== Mobiles ==
Every module has additional settings which allow you to tailor the display on mobiles and desktops. They are available in "Layout" when you click on "Manage".

There you can set if a module is shown on mobile devices
*directly
*via a link
*not at all (shown only on desktops)

== Additional options ==
General settings which apply to all layouts like minimum/maximum number of guests, nights, type of price display etc. are in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > PROPERTY BOOKING PAGE.
=== Multiple or single room booking===
You can allow guests to book one room or unit, multiple rooms or units of give the the choice. The setting is available in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > PROPERTY BOOKING PAGE.

=== Allow enquiries when no price is found ===
If you are using Fixed Prices you can set "Allow Enquiry" = yes. This will allow the guest to send an enquiry if you have availability but the system can not find a price. If you generally want to accept only "Requests" instead of confirmed bookings go to {{#fas:cog}} (SETTINGS) PROPERTIES > RULES and set your "Booking Type" = Request

=== Add a logo to your page ===
* Go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE > PICTURES and choose your file and import.
* Scroll to the picture and click 'Manage', scroll to the bottom of the page and copy the URL.
* Go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE > PROPERTY BOOKING PAGE > CONTENT "Property Description 1"
* Click 'Edit', then find the 'Image' icon and paste the url into the URL box and add a description if necessary, resize as required, click OK. Use the other features to position the image as you required (centre, left, right).
* Click Save.

=== Additional messages and warnings ===
Additional messages can be added to the booking page in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > PROPERTY BOOKING PAGE >CONTENT. This is also where you can change the default warning messages which show when a room is not available.

<span class="" style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> The minimum stay warning is shown at the offer level.
If the minimum stay message is not showing on your page, all your offers are set = 'Only if available'

You need to have at least 1 offer = Always it will display the minimum stay warning when the search details are not available.

=== Spam Protection ===
You can protect yourself from spam via your booking page in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > PROPERTY BOOKING PAGE > BEHAVIOUR.

*Set "On Screen Captcha code" to "Must be Entered" so your guests will have to enter a captcha code to proceed the booking

*Set "Code Sent to Email Address" to "Must be Entered" and your guest will only be able to proceed the booking after they enter a code that has been automatically sent to them.

=== Add a review widget ===
Tripadvisor and many other review services provides a code snippet for reviews.

1. Copy the widget code from your TripAdvisor / review service account.

2. Add the code to your booking page

You can add the code snippet into and editable field on the booking page. Click on "Edit" then in the editor on "Source" to insert the code into your booking pages source code.

Make sure the module which you want to use is activated.

=== Triptease price comparison widget===
To use this function you need an account withTriptease. For more information please see [[Triptease.com|here]].

=== Cookie Consent===
You can use a tool like https://cookieconsent.insites.com/download/ to generate a script which you can add in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > PROPERTY BOOKING PAGE > DEVELOPER "Advanced HTML Settings"

=== Google Font===
See this [[Google_Font_on_Booking_Page|help page]] for instructions.

=== Add Chat ===
Chat systems provide a script which you can add in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > PROPERTY BOOKING PAGE > DEVELOPER "Insert in HTML <HEAD>" to add a chat to a property booking page or {{#fas:cog}} (SETTINGS) BOOKING ENGINE > MULTI BOOKING PAGE > DEVELOPER "Insert in HTML <HEAD>" to add a chat to the the multi property booking page.

==Use multiple layouts==
You can use up to 6 different layouts at the same time.

The default layout is defined in {{#fas:cog}} (SETTINGS) BOOKING ENGINE

If you want to use multiple layouts you can set the number you want to use them under before you save. To open another than the default layout add a parameter to the URL. Example:

https://beds24.com/booking2.php?propid=13437&layout=2

will display layout 2. If you are using Wordpress you can add a layout parameter to the shortcode as explained in the plugin settings.

The Facebook app uses the "default" layout which is set in SETTINGS-BOOKING PAGE.

== Developer options ==
Advanced functions are available in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > PROPERTY BOOKING PAGE > DEVELOPER

*If you are comfortable working with CSS you can apply your own styles
*Add scripts e.g. for Google Analytics
*Exchange any fixed text on the booking page

Stripe and Paymill insert their button and can not be changed. To change the text of any of the other payment buttons you can place this code snippet into {{#fas:cog}} (SETTINGS) BOOKING ENGINE > PROPERTY BOOKING PAGE > DEVELOPER "Advanced HTML Settings".

Custom Instruction:

<code> <script type="text/javascript">
$(document).ready(function() { $("#buttoncustominstruction").val("the new text"); });
</script></code>

Authorize.Net:

<code><script type="text/javascript">
$(document).ready(function() { $("#buttonauthorizenet").val("the new text"); });
</script></code>

Paypal:

<code><script type="text/javascript">
$(document).ready(function() { $("#buttonpaypal").val("the new text"); }); </script></code>

[[:category:Developers |Here]] you can find more developer options.

== Multiple properties ==
If you have multiple properties you can use the multiple property booking page to displays all properties in your account. It links to the property booking page where the actual booking is made.

== Change from adaptive to responsive booking page==
Go to SETTINGS->BOOKING PAGE and select "Booking Page Version" = Responsive. This setting will activate Layout 1.

When you change from adaptive to responsive you need to assign your pictures again. Go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE > PICTURES. Set the selector to the room then choose "Offer 1" and activate the picture/pictures you want to display. If you are using more than one offer repeat for each.

<embedvideo service="youtube">https://www.youtube.com/watch?v=UOK8Hs_PnOM</embedvideo>

NOTE: If you select "Booking Page Version" = Responsive your live web site will change to the new design. If you just want to have a look you can do this adding &version=3 to the URL of your booking page. To see the different layouts also add the layout number eg. &version=3&layout=2 will show you layout 2. Alternatively you can copy your property and use the copy for testing. If you do this make sure all channel manager connections are deactivated in the copy property. The normal monthly fee will apply for additional rooms so you might want to reduce the number of rooms in the copy property. When you are finished with the customisation you can use the "Clone Property" function in SUBACCOUNTS (top right menu) to apply the changes to your real property.

Setting/bookpagemodule-58

2024-04-16T08:41:41Z

Eleni:

Enter the content you want to show in this module in (SETTINGS) > PROPERTIES > BOOKING RULES.

Setting/bookpagemodule-57

2024-04-16T08:41:29Z

Eleni:

Enter the content you want to show in this module in (SETTINGS) > PROPERTIES > BOOKING RULES.

Questions and Answers

2024-04-11T13:12:04Z

Eleni: /* == Will I receive notifications on new bookings or changes? */

[[Category:How to]]
[[Category:Getting_Started]]
<div class="heading">FAQ</div>
Beds24 is a cost-effective self-service system offering powerful online booking engines for your own website property management and optional channel management.

==General==
===Is my data secure?===
We are compliant with the European data security directives (GDPR) which covers securely managing and storing personal data and PCIDSS for card data.

The data center we use is certified to DIN ISO/IEC 27001

We make hourly backups of all data and these are stored securely and remote from our main servers.

All data is transferred using SSL.

We do have a [https://beds24.com/status.html public monitoring system]. Even though our service is very reliable there will be occasional short outages due to necessary maintenance. Also we cannot except acts of God.

===Is Beds24 available in my country?===
Yes. Beds24 is available worldwide.

== Bookings ==
Beds24 shows real-time availability. Bookings can be instant (auto confirmed) or on request (manually confirmed or declined).

=== Can bookings be moved between rooms or rentals? ===

Yes, Bookings can be changed or moved to another room or rental if required.

There are a few options :-
* The New Calendar has a drag-and-drop function which will allow you to quickly change the room or rental assignment.
* Go to Bookings > Grid and use the drag-and-drop function which will allow you to quickly change the room or rental assignment.
* Open the booking and go to the Summary tab, then change the room/unit and click SAVE.

=== Can I (host) cancel bookings? ===

You can change the status of of direct bookings within Beds24 form the "Summary" tab.

Bookings from channels have to be be cancelled at the channel and modifications/cancellations will then be imported into Beds24. For Booking.com and Expedia you can request the channel to cancel the booking directly from the booking in Beds24.

=== Can guests cancel bookings? ===

Yes, you can provide guests the option to view and cancel direct bookings but not change them. Go to {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > GUEST LOGIN and click HELP for instructions.

If the booking was made a Channel, suggest the guest contacts the Channel to cancel the booking, this ensures that your availability is updated and the dates re-opened.

=== Do you support group bookings? ===

Yes. If your guests book multiple rooms/rentals a group booking is created. You can also manually 'group' the bookings together, you will see the list of 'grouped' bookings when you open any one of the bookings in the Group.

Open the initial booking (Master), go to the Invoice tab and scroll to the bottom, then add the new booking into the 'Add Existing booking to Group'.

=== What information is gathered during the booking process? ===
For direct bookings can set which information you require your guest to enter when they make a booking. You can set optional/mandatory information, additionally you can set Custom Questions (if required).

Go to {{#fas:cog}} (SETTINGS) PROPERTIES > BOOKING QUESTIONS you can identify the Standard Questions and define any additional questions in Custom Questions.

For channel bookings the channels determine which information is collected. Beds24 will import all information the channels send.

=== Can I highlight certain bookings? ===
Flags can be used to flag bookings that require special attention.

The flag text is displayed with the other booking fields within the control panel and the [FLAG] template variable can be used to display this text as "hovertext" when the mouse cursor is positioned over the flagged booking in the Calendar view.

Flags can also be automatically applied via Auto Action which you can set up in {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > AUTO ACTIONS.

=== Can I set a cut off time for bookings? ===
Yes, you can set a cut-off time for same day bookings, this will be used for same day bookings and will close the inventory at a channel when the time has passed.

Go to {{#fas:cog}} (SETTINGS) PROPERTIES > BOOKING RULES > SAME DAY BOOKING CUT OFF and select the time required.

== Booking Engine ==

=== How can I integrated Beds24 with my website? ===

Beds24 can be integrated into any website. Adding a booking widget to a website requires pasting some html code we provide to the source code. This will work with any system as long as you can access the source code.

===Can I customize the booking page?===
The Beds24 booking page is fully customisable. The innovative design of the new responsive version lets you not only change colors but also define which content you want to display where on the form.. You can also customize colors and fonts and you can even apply your own CSS styles.

=== How can I create a website connected to my Beds24 account? ===
With the integration to Rezintel you can create a website with the data you have in Beds24.

Go to [https://wiki.beds24.com/index.php/Rezintel_Website_Builder here] for more details

=== Can I use the booking engine with my own domain?===
Yes. The Private Label booking page option allows you to use your own domain e.g. bookings.mydomain.com (instead of beds24.com) for an additional fee.

== Channel Manager ==
We synchronise with over 60 booking channels and are preferred/premium partner with Booking.com, Airbnb and VRBO/Homeaway Group and Elite partner with Expedia. For a complete list of connected channels please see www.beds24.com/channel-manager.html.

We have a two way API connection with all mayor channels so Beds24.com can export inventory and prices and import bookings and modifications to bookings instantly and for some also send content like descriptions and pictures and can even create accounts with the channels.

You can find details for each connected channel [[Channel_Manager_Capabilities|here]].

=== What is the difference between API/XML Connection and iCal Connection? ===

API/XML - Beds24 can export inventory and prices and import bookings and modifications to bookings. To some channels we can also send pictures and descriptions.

iCal - Beds24 can export availability and blocked dates, import bookings (summary information), the capabilities of the connection depend on the channel.

You can find details for each connected channel [[Channel_Manager_Capabilities|here]].

=== How does the Channel Manager work? ===

This [[:Category:Channel_Manager|page]] explains in detail how the channel manager works.

=== Can I setup different prices for each Channel? ===

Yes, if required you can set different prices for your own website and booking channel(s). You can set different prices for each Channel, check the Channel Help page for the requirements and options.

=== Can I send a surcharge to a Channel? ===

Yes, you can setup different prices for a Channel and/or you can use a Price Multiplier to change your prices for a Channel. The price can be increased/decreased. Check the HELP page for the Channel for more information.

=== Can I send different inventory/availability to different channels? ===

Yes, once you have setup the connection to a channel, then you can manage the inventory in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > CHANNEL INVENTORY.

You will see a row for each channel set the inventory for each channel/date.

=== Will I receive notifications on new bookings?===
After you activate the channel manager the channel will stop sending notifications. You will receive them from Beds24 instead.

=== Do guests receive a confirmation? ===
The channel confirms the booking with the guest. Beds24 will not sent a confirmation message. If you want to send one as well you can set up an Auto Action Email. A template is available which you can further customize. Use the context help (?Icons) in the Auto Action and on the help page (click on HELP in the top right menu) for further instructions.

=== How do I modify or cancel a booking?===
The channel manger can not send changes to bookings to the channel. Any changes or cancellations have to be made directly in the channel. Cancelling a booking in Beds24 will not cancel the booking in the channel and can cause a double booking ('''Exception:''' VRBO/Homeaway XML bookings can be cancelled in Beds24).

If for some reason you need to make a change in Beds24 and do not want an updat from the channel to override it, you can set "Allow Channel Modifications" = No or "All except room changes. You can either set this globally in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER or per booking in the "Details" tab of the booking".

If you change a room for a booking from a channel in Beds24 the channel will still treat the booking as if it is in the room the guest booked at the channel.

=== How can I access credit card details?===
Some channels send credit card details. This is how you can [[View_Credit_Card_Details| view credit card details]].

=== How do I receive payments?===
Beds24 is not involved in deposit collections for bookings from booking channels. Each booking channels handles them according to their rules/your account settings. If the channel collects payments from the guest you can choose to import the guests payment into the booking.

If you use Stripe as payment gateway you can choose to send credit cards supplied by all channels from channels directly to Stripe where the cards can be charged.

=== How do I add a promotion or special price?===
Special offers do not send from the channel manager. All special offers must be managed manually in the channels extranet.

=== Can I send different prices for different minimum stays or different numbers of guests?===
The capabilities depend on the channel. Please see the help page for the channels you are using for details.

=== I have multiple properties. How do I set this up? ===
The system can handle multiple properties in one account. How you set this up depends on the channel. Please see the instructions for the channels you want to us.

=== What to do when I receive an overbooking?===
*Check if you are receiving error messages by email or in the potential issues menu. Error messages need to be addressed immediately because they can mean the channel manger is able to make updates.
*Entering the same room code in multiple rooms in Beds24 can cause overbookings. Check your set up for warnings.

If you can not see a problem in your set up send us a support ticket with the booking numbers and dates.

=== Why did a booking not import?===
*Check if the room for which you received the booking is properly mapped.

If you can not see a problem in your set up send us a support ticket with the booking number and the date the booking was made.

=== Why is the price for the booking wrong?===
*A special offer set up in the channel may have reduced the price the channel manager sent.
*You have linked rates in the channel.
*Your prices are not set up as you expect.
*The channel manger can not import prices from all channels. If you have set up minimum prices in {{#fas:cog}} (SETTINGS) PROPERTIES->ROOMS->SETUP the system will use these minimum prices.

=== What is pool allotment?===
The idea of pool allotment or pool management is that you put all of your rooms into 1 pool, and that all channels take rooms out of that pool. The pool is empty when room are booked. This will automatically close all channels.

=== Can I send different availability to channels?===
You can [[Channel_with_Custom_Availability|set up virtual rooms]] if you want to send custom availability to one or more channels. For example you may not want to sell via a particular channel at certain times of the year.

=== What are contracted rooms or base allocation? ===
This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels.

=== What do I do when I have a no show?===
To report a no show to Booking.com open the booking and click the button in the "Details" tab. For other channels you will need to contact the channel if required.

=== Can I send messages to guests in their own language? ===
Yes, use the setting in Preferences 'Deduce language from country?' this will then enter the value in the Language field in the Mail tab of the booking. If there is no value the 'Default' language set in {{#fas:cog}} (SETTINGS) > BOOKING PAGE > INTERNATIONALIZATION -> BOOKING PAGE LANGUAGE will be used.

=== I need to show the booking charges on the guest invoice not the payout amount, how can I do this? ===
In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER scroll down to 'Invoice' and select 'Booking Amount'

=== The Channels collect payments on my behalf at the time of booking, how can I see this? ===
Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER and set 'Import Channel Collect Payments' = Yes, then the payments will be shown in the Charges and Payments tab of the booking.

=== How can I stop a Channel moving a booking back to the original room, when I have manually made a change? ===
If this is for all bookings, then go to Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER and set 'Allow Channel Modifications' = All except room change' or you can set this per booking in the "Details" tab of the booking".

=== Can I have a different invoice for bookings from a certain channel?===
Yes. See [[Invoicees|this help page]] for more information.

=== Airbnb ===
====Who can use the Airbnb API connection?====
All customers can use the API connection. Airbnb support can give you more information on Airbnb`s policies and restrictions if required.

==== Can I import a listing from Airbnb to Beds24?====
Yes. The process is explained [[Connect_Airbnb_Account#Import_listings_from_Airbnb| here]].

====Can I connect listings that I am a Co-Host?====
Airbnb does not allow Co-hosts to use their API. This means if you are a Co-Host Airbnb will not allow you to connect your co-hosted listings via Beds24 (or any other channel manager). Solutions to this limitation are:

*Ask the host to transfer their account to you.
*Your hosts make the connection between their Airbnb accounts and Beds24 themselves'''
**You can create a (temporary) subaccount in Beds24 for each of your hosts. Your hosts will have a login where they then can connect their Airbnb accounts.
**If you manage a large number of properties we can give you the "Connect with Airbnb Account" button. Your hosts will then be able to use this button outside of Beds24 so they will not need to log into

====What is the difference between the API connection and the iCal connection?====
Main differences are the update speed and the transferred data. iCal updates can take up to 24 hours which makes it unreliable. Changes via the API are applied within a minute.

The API interface can:
*Update instantly
*Import bookings (including personal data, number of guests, price), modifications and cancellations from Airbnb
*Facilitate communication with the guest directly from the booking
*Create listings
*Send content and update content
*Send pictures
*Automatically send availability to Airbnb
*Send prices from Beds24 to Airbnb

The iCal interface can only export inventory and import bookings for which Airbnb provides limited information only (no guest name, no price, no Email address), booking modifications and booking cancellations.

====I am already listed with Airbnb. Can I connect it?====
Yes. You can connect an existing Airbnb account.

====Can I still use Ical?====
Of course, you can use iCal or API but not both for the same room (remember that iCal has delays and does not transfer prices or detailed booking information).

====Can have requests only?====
By default we only support instant book because it is proven that listings on instant book generate more bookings and have a better ranking.

We strongly recommend to only use instant book but if required we can set individual listings to be bookable on request only. Airbnb only allows listings which are not listed on any other OTA which facilitates instant book to be set to 'Request'. This means if you only want requests from Airbnb you need to disconnect/can not use OTAs/portals like Booking.com, Expedia, Ctrip, Agoda

==== Can I connect more than one Airbnb account? ====
Yes. You can connect multiple Airbnb accounts.

====Can I send special prices to Airbnb?====
Yes. This [[Setting_Prices_for_Booking_Channels|tutorial]] explains how to do this.

====If I have a room type with 6 units (i.e. 6 double rooms) do I need a listing for each room?====
No. Beds24 supports room types with Airbnb.

== Will I receive notifications on new bookings or changes?==
Airbnb will send you a notification for new bookings.

==== Do guests receive a confirmation? ====
The channel confirms the booking with the guest. Beds24 will not sent a confirmation message. If you want to send one as well you can set up an Auto Action Email.

==== Do I have to confirm bookings?====
No. All listings managed via API are activated for instant booking meaning all bookings are confirmed. You have the option to cancel bookings if required in the Airbnb extranet.

==== How can I communicate with guests?====
You can communicate with guests directly from the booking in Beds24 via Airbnbs messaging system

==== How will I get paid?====
The channel charges the guest and pays you via bank transfer or Paypal.

==== Can guests modify bookings?====
==If a guest modifies a booking you will receive an Email from Airbnb. If you agree to the modification Beds24 will import the modification.

==== Can agencies use the API connection?====
Yes. You can connect to multiple Airbnb host accounts.

====Can I send several languages?====
Yes.

====Can I connect dorms?====
Yes, Airbnb supports dorms. See this page for the settings:- https://wiki.beds24.com/index.php/Airbnb_DORMS

===Booking.com ===
====Will I receive notifications on new bookings?====
After you activate the channel manager the channel will stop sending notifications. You will receive them from Beds24 instead.

====Do guests receive a confirmation?====
The channel confirms the booking with the guest. Beds24 will not sent a confirmation message. If you want to send one as well you can set up an Auto Action Email.

===='How do I modify or cancel a booking?====
Bookings coming from a channel should be modified by the channel. Cancelling a booking in Beds24 will not cancel the booking in Booking.com and can cause a double booking. Please ask booking.com or the guest to cancel the booking in Booking.com and the cancellation will be sent to Beds24.

If for some reason you need to make a change in Beds24 and do not want an update from the channel to override it, you can set "Allow Channel Modifications" = No ("Details" tab of the booking"). If you have changed the room you can set "Allow Channel Modifications" = All except room changes.

====How can I access credit card details?====
This is how you can [[View_Credit_Card_Details| view credit card details]]. Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to you. Contact your Booking.com rep if this is occurring and you require this information to always be sent.

====How do I add a promotion or special price?====
You can set up promotions directly in Beds24 in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > PROMOTIONS or in the Booking.com extranet.

====How do I add extra costs or fees?====
Extra Costs, e.g. tax, cleaning fee, service charge can be set directly in the channels extranet.

====I have multiple Booking.com hotel ids. How do I set this up?====
The system can handle multiple properties in one account. Each Booking.com hotel requires one property in Beds24.

====I have multiple Booking.com accounts. How do I set this up?====
The system can handle multiple properties in one account. It doesn't matter whether the Booking.com properties are in different Booking.com accounts. Each Booking.com property still requires one property in Beds24, though.

====Why did a booking not import?====
*Check if the room for which you received the booking is properly mapped.

If you can not see a problem in your set up send us a support ticket with the booking number and the date the booking was made.

====Why is the price for the booking wrong?====
*A special offer set up in the channel may have reduced the price the channel manager sent.
*Your prices are not set up as you expect.

====What are contracted rooms?====
This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels.

====What do I do when I have a no show?====
To report a no show to Booking.com open the booking and click the button in the "Details" tab.

====What do I do when a guest provides an invalid credit card number?====
Invalid cards can be reported to Booking.com via a button on the "Details" tab of the booking.

If you use Stripe you can set in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER to automatically report invalid cards to Booking.com.

===='I originally set my connection as a one-way connection, now I want a two-way connection====
You will need to disconnect your connection with Beds24 in the Booking.com extranet and then initiate the connection with two-way connection.

== Currencies ==
===Can I use multiple currencies in Beds24? ===
You can set the system to use one master currency.

If you are using multiple properties you can set a different currency for each. If you need to manage bookings in another currency than your default currency you can create an "invoicee" for the additional currency and assign the charges it. For more information on the invoicee function please see [[here|Invoicees]].

The booking page allows you to use a currency converter. We currently use live data from the openexchangerates.org for currency conversion.

=== What if the Booking Channel use a different currency than my currency, can I convert the currency in Beds24? ===

When you are using booking channels which require a different currency than your standard currency you can add a multiplier to prices to convert to a different currency. Check the channel HELP page for the specific instructions.

=== In which currency can I pay for my Beds24 account? ===

Your account fees are billed in € but you can pay in any mayor currency according to the current exchange rate.

== Documentation ==

=== Is there documentation in Beds24? ===

Of course. The start page of the support wiki has links to many common questions: https://wiki.beds24.com/index.php/Main_Page

There is also a search function which can be used to search for other topics.

There are also links to tutorials and videos showing you how to do the set up.

== Fees ==
=== What are the fees for using Beds24? ===

With Beds24 you only pay for what you use. There is a basic fee for the use of the system which is based on the number of rooms/rented units set up plus fees for the services which are used.

You can find detailed information and a [http://beds24.com/pricing.html calculator] on our website to calculate the monthly fee for your set up.

===Are there hidden fees or charges?===
No. You only pay a monthly fee based on what you use. You can view all fees [http://beds24.com/pricing.html here].

=== Where can I see my fees? ===

Login in to the system and go to {{#fas:cog}} (SETTINGS) ACCOUNT > BILLING

=== Are there charges for payment collections? ===
Beds24 does not charge any fees for payment collection. If you use Beds24 to collect payments from guests you will only pay a fee to the payment provider you use.

=== My business is seasonal. How will this work? ===
We can hibernate your Beds24 account when you don't need it. You will have read-only access but no bookings will import and all automated functions will stop working. While hibernating you only pay a holding fee equal to the monthly basic fee.

== Facebook ==
=== Does Beds24 support bookings from Facebook? ===

Yes, for more information see [Facebook_App|here].

== Forum ==

=== Does Beds24 have a user forum? ===
Yes. You can access the Forum from your Beds24 control panel, click on SUPPORT and then on the Forum link (top right).

== Free Trial==

=== Do I have full access to Beds24 with the Free Trial? ===

Yes, signing up for the free trial opens a fully functional account.

You may use this account to test all the functionality of the system for free.

=== How long is the free trial? ===
The trial period is 14 days, after this period expires, a payment is required to continue using the account.

===What happens after the free trial is over?===
Accounts are automatically converted to regular Beds24 accounts so if you want to continue using Beds24 you will have all your settings. All you need to do is to keep your account balance positive. We accept payments via all common payment methods including credit card, bank transfer, money transfer (any currency), PayPal, Apple Pay, Google Pay.

== Guest Login ==

=== Can Guests login to Beds24 to see their bookings? ===

Yes, you can give guests the option to view and cancel bookings but not change them.

Go to {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT -> GUEST LOGIN and click HELP (top right menu)

== Google Analytics / Tracking==

=== Can Google Analytics be installed on Beds24? ===

Yes, you can install Google Analytics on you booking page. See the details in this wiki page:- https://wiki.beds24.com/index.php/Track_Bookings

Beds24 also has a built in logging system which will give you information on the activities on your booking page and where a booking originated from.

== Help / Support / Training==
=== What level of support can I expect from Beds24? ===
Beds24 is designed as a self-service system. Information and free support is available via following channels:
*Beds24 [http://forum.beds24.com Forum]
*Beds24 Wiki with search function, links to videos and tutorials [https://wiki.beds24.com Wiki]
*Context sensitive help - click on HELP at the top right of any page for information about the page. A click on the ? icons next to each setting opens context help with information about the setting.
*Setup wizards: https://beds24.com/wizard/index.php?lang=en
They are designed to introduce the system and guide you through the setup process. The wizards open your control panel and booking page in wizard mode. Login with your username and password and follow the steps.
*When you click on the SUPPORT button in the top and then click on 'Functions' you will find links to commonly used functions.
*You can reach out to our support team at any time via our ticket support system. This allows the support team see your settings and support you efficiently.

Our fees do not include telephone support. This way we can offer the best possible price to users who set up Beds24 themselves. For users who prefer phone support we cooperate with [https://wiki.beds24.com/index.php?title=Partners partners] who offer professional help for a fee.

=== Does Beds24 provide training? ===
Yes, we offer regular webinars on how Beds24 works and on specific functions which are also available on demand. Links to the recordings and to tutorials are available here: https://wiki.beds24.com/index.php?title=Main_Page

There are also setup wizards that you can access from this page: https://beds24.com/wizard/index.php?lang=en They are designed to introduce the system and guide you through the setup process. The wizards open your control panel and booking page in wizard mode.

Paid Training - We also offer Zoom or Skype training sessions for a fee in which we help you set your account up. Send a Support ticket to request the training and access to the calendar to booking a suitable slot.

== Import Data==

=== Can I import bookings from the Booking Channels/OTAs? ===
Yes, once mapped to Beds24, some booking channels provide access to 'Import existing bookings' if your OTA does not provide this option then you can use the CSV API to import existing bookings. Please check the HELP page for the Booking Channel to see the Capabilities.

=== Can I import bookings from another system? ===
If you need to import bookings into Beds24 you can use a csv via our API (https://api.beds24.com). For some channels we can try to import bookings.

== Integrations==

=== Do you connect to other services? ===

Yes. We provide a [[:Category:Apps|wide range of integration]] so you can create seamless workflows. Many services which are not listed [[:Category:Apps|here]] can be connected via Integromat and we also have an open API.

== Languages ==

=== What languages does Beds24 support? ===

The backend control panel is available in English and German. We provide partial courtesy translations into French, Greek, Portugese and Spanish to make it easier for staff who do not speak English or German. A Japanese version of Beds24 is available via our partner Co-Reception.

The booking page where guest can make their bookings is available in 39 languages (Armenian, Arabic, Bahasa Indonesia, Bulgarian, Burmese, Catalan, Chinese (simplified), Chinese (traditional), Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Icelandic, Italian, Japanese, Korean, Latvian, Lithuanian, Mongolian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Vietnamese). If the booking page does not currently support your language we can look into adding it if you help us with the translation.

Hosts can choose to activate one or more languages to give guests the option to book in their own language.

=== What languages does Beds24 provide for customer support? ===

We offer customer support in English and German.

=== Is it possible to add languages to the Booking Page? ===

If the booking page does not currently support your language we can look into adding it if you help us with the translation.

=== Can I send messages to the guest in their language? ===

Yes, go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE > INTERNATIONALIZATION and tick the appropriate languages. Then you can enter the message in the specific language where this setting is available. (ie. Confirmation messages, auto emails etc).

=== Can I import the language of the guest for bookings from channels? ===

For direct bookings the language the guest booked in is applied. Normally channels do not send language information, however we can deduce the language of the guest from the country they enter at the time of their booking. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER and set 'Deduce language from Country' = Yes. The language will show in the Mail tab of the Booking.

Default Language selected in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > INTERNATIONALIZATION will be used if the guest language is blank or you do not have a message in the guest language.

== Messaging and Notifications ==
===Will I receive a notification when there is a new booking? ===
Yes. You will automatically receive an Email when you receive a new online booking or a modification for a channel booking. You can additionally opt in to receive an SMS notifications. Email are free, for SMS a fee applies.

===Do guests receive a confirmation? ===
For direct online bookings guests will always receive a confirmation message which you can fully customize in {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > CONFIRMATION MESSAGES.

Bookings through OTA´s except VRBO/Homeaway will be confirmed directly through the OTA not from Beds24. If you want to you can set up a additional automated Email.

VRBO/Homeaway do not send confirmation messages. They require these to be sent from Beds24. The confirmation message you have set up in {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > CONFIRMATION MESSAGES will be sent to the guest.

===Can I send automated and/or manual Emails? ===

You can set up template Emails to manually or auto send to guest e.g. x days before arrival/departure, based on origin of the booking etc. Go to {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT -> AUTO ACTIONS and click HELP (top right menu) for instructions and examples.

You can export all bookings and process the data e.g. add to your mailing lists.

=== Does Beds24 have messaging integrations with Channels? ===
With Airbnb, Booking.com, and VRBO we have direct integrations with their messaging systems so you can communicate with the guest directly from the booking through the channel's messaging system.

You can view messages from the Control Panel 'Messages' or when you open the booking and go to the Messages tab.

=== How can I change my Email address?===

You can change your Administrator Email Address by going to {{#fas:cog}} (SETTINGS) ACCOUNT - > ACCOUNT ACCESS.

You can change your Property Email Address by going to Property Email Address in ({{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION "Email".

=== Can I send newsletters or bulk emails to all guests? ===
We have an integration with MailChimp through which guests will be automatically added to mailing lists. Go to {{#fas:cog}} (SETTINGS) APPS & INTEGRATIONS-> MAILCHIMP and click HELP (top right menu) for instructions.

Guest information and contact details can also be downloaded to be imported into external mailing lists.

== Mobile ==
=== Do you provide an App? ===
Yes, you can find more details when you go to {{#fas:cog}} (SETTINGS) APPS & INTEGRATIONS > MOBILE APP

But by nature the functionality of an app is limited. User research shows that an app can not meet the flexibility and the power Beds24 customers are used to. Therefore our control panel is responsive and accessible via a browser from any mobile device. We provide a mobile dashboard which links to more special mobile pages and access to all other Beds24 functions.

This allows you to perform all actions from your smart phone or tablet if you need to.

The booking page is mobile friendly. It detects which device the guest uses and adjusts the view accordingly.

== Multiple Properties / Agency Functions ==
=== Can I manage multiple properties in one Beds24 account? ===

With Beds24 you can manage multiple properties in one account. You have the option to create sub accounts with individual logins for each property. The sub accounts can have their own login with full access (read and write) or limited access (read only).

The agency search page allows guests to search for availability by criteria you define and book directly online. For a simple example please look here: https://beds24.com/demo/agency-online-reservation-system.html

=== Can we collect owner payments from properties we manage for third party owners? ===
We do not have a way to automatically split payments or calculate commission. You could collect the deposit from the guest (your commission) and the property collects the balance when the guest arrives.

== Multiple Users ==
You can create Sub Accounts when you need multiple users to access your Beds24 account,click on the 'User' icon on the top right and then on 'Account Management (in the old control panel SUB ACCOUNT in the top right)) and click HELP (top right) for information.

=== Can more than one person login at a time to my Beds24 account? ===

Only one person can use the login at a time, if you need multiple users, then you can create sub accounts with full or limited access rights. Choose from default roles (e.g. admin, backoffice, reception, cleaner) or create your own roles.

=== Is there a charge for multiple logins? ===

Yes, please see you the billing section in your Account for details.

=== Can I limit the access rights of my staff? ===

Yes, you can specify the access rights to each user, you can choose from default roles (e.g. admin, backoffice, reception, cleaner) or create your own roles. The Roles are explained in the SUB ACCOUNT Help page.

=== Can I grant access for owners? ===

Yes, you can specify the access rights the owners have with default roles (a good starting point is the owner role) or create your own roles.

=== Can I limit what a user can see in the bookings? ===

Yes, you can limit the access rights to a login with the ROLE and then you can HIDE additional options within the system.

=== Can I give my cleaner access to view the bookings, but stop them from seeing the prices and personal data of the guest? ===

Yes, you can limit the access to a login with the ROLE you have assigned and HIDE sections of the bookings within their account.

== Payment Collection==
=== Can I collect payments from my Guests? ===
Beds24 integrates with leading payment providers. You can choose your preferred provider from a number of integrated payment and collect funds directly into your account without any additional fees from Beds24.

Integrated payment gateways are Stripe, Paypal (which also allows credit card payments), Stripe, Agodapay , Authorize.Net, Globalpayments, asiapay, pesopay, siampay, paydollar, and Bitpay.

To use this service you will need an account with the payment gateway you want to use.

===Can I collect payments for bookings from the booking page?===
Yes. You can use Beds24 to receive deposit for full payments a the time of the booking. You can also send payment requests for payments which are due later.

===How can I collect payments from channels?===
If the payment is not collected by the channel you can send payment requests for payments to guests.

Many OTAs including Booking.com, Expedia, Agoda, provide virtual credit cards (VCC) for the property to collect payments. Via Stripe you can automatically charge virtual cards when the payment is due.

If channels send you the guests credit card and you use Stripe as payment gateway you can choose to send credit cards supplied by all channels directly to Stripe where the cards can be validated and charged. Once the guest credit cards have been sent to Stripe you can use auto actions to collect the payments. Go to {{#fas:cog}} (SETTINGS) Guest Management > Auto Actions and click HELP (top right menu) for instructions and examples.

===Is payment collection PCI DSS compliant?===
All the payment gateways we connect to are fully PCI DSS compliant.

=== Can I send a payment request to my guests ? ===
Yes, you can setup an automated email to your guests requesting payment for their bookings. See the details in the HELP page for the Payment Gateway.

===Can I collect credit card details?===
You can securely collect credit card details and process the payment through your own bank or merchant account. If you use Stripe as payment gateway you can choose to send credit cards supplied by all channels directly to Stripe where the cards can be validated and charged.

Due to the European Unions enforcement of strong customer authentication (SCA) collecting credit card details is not a reliable method to secure a booking any more. We recommend European customers to use payment requests instead.

=== Can guest pay with Bitcoin? ===
Yes. You can collect bitcoin payment via Bitpay.

=== What happens if the Customer Credit Card is rejected ? ===

If you have setup your account to send the credit card details to Stripe then you will receive notification that the credit card was rejected and a Booking info code will be added to the Info tab of the booking.

If the booking was from Booking.com then you can choose to auto report invalid cards to Booking.com or use the button in the 'Detail Tab' to Report an Invalid card to Booking.com and they will request a new card from the guest.

If it was a virtual card Stripe might have rejected it because it was not yet valid. In this case you can send it again on check-in day also via the "Details" tab of the booking.

For other channels you will need to contact them and report the card as invalid.

If the booking is in the future, then the invalid credit card details will be stored in Beds24.

=== Can I auto report invalid cards to Booking.com? ===

Yes. You can do this directly from the booking.

== Pictures ==
The responsive booking page allows up to 5 pictures per property plus up to five pictures per room/rental and offer. You can choose to show one picture or picture sliders.

=== Can we add pictures/images to Upsell Items? ===
Yes, please go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE -> UPSELL ITEMS, and click HELP (top right menu) for the instructions.

== Open API ==
=== Does Beds24 have an open API? ===
Yes. We have an open API which our customers can use to integrate their own systems.

==Own Branding / Private Label ==

=== Can I use my own domain in Beds24? ===

Yes, The private label option allows you to use your own subdomain for your booking page bookings.mywebsite.com (instead of Beds24).

== Owner Portal ==
===Does Beds24 have an owner portal ===
Yes. You can create Sub Accounts for owners for which you can restrict access so they have only access to the information and reports you allow them to see. A good starting point is the owner role or create your own roles.

== Proposal / Quote ==

=== Can I send a a proposal or quote to a guest? ===

Yes. Please use [[Proposal_or_quote|these instructions]].

== Prices ==
Beds 24 offers the most flexible pricing and discount options. Simple or complex pricing structures can be created according to seasonality, occupancy, minimum stays, maximum stays, booking time (e.g. last minute).

=== Can we setup seasonal pricing in Beds24? ===
Yes. Best option is to use Daily Prices, then you can set the rules in Daily Price Rules and set the individual price per day/date range in the Calendar.

=== Can we offer last-minute or early bird prices? ===
Yes. In Daily Prices/Fixed Prices use the Min Stay until Checkin to set prices for 'early bird pricing'.
For example a setting of 0 will allow this price to be booked for tonight. A setting of 3 means this price is only available at least 3 days before the check-in date.

In Daily Prices/Fixed Prices use the Max days in advance to set prices for 'last-minute pricing'.
For example a setting of 365 will allow this price to be booked up to a year in advance. A setting of 7 means this price is only available one week before the first night of the booking.

=== Can we have different prices for different days of the week? ===
Yes. Best option is to use Daily Prices, then you can set the rules in Daily Price Rules and set the individual price per day/date in the Calendar.

=== Can offer prices for different occupancies? ===
Yes. Some channels also accept occupancy based pricing, please check the HELP page for each Channel for specific details. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER and select the channel from the link on the left. Then click HELP (top right menu) for instructions.

=== Do you support dynamic pricing? ===
Yes. You can adjust the prices easily directly in the Calendar or use a multiplier to adjust all prices of a day.

Our built in Yield optimizer automatically adjusts prices based on demand shortly before check-in.

We also integrate with Pricelabs and RoomPriceGenie who provide sophisticated revenue management tools and and the prices they calculate automatically to Beds24. Go to {{#fas:cog}} (SETTINGS) APPS & INTEGRATIONS. Then click HELP (top right menu) for a list and then click on the Service for more informaiton.

=== Can I show prices for more than 1 year? ===
Yes. The prices will only display/send for the 'Max Days in Advance' they are set to. 365 is the default which will show the prices for one year from today.

To send up to 2 years data to the channels, go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > set 'Export data' = 2 years.

=== Can I charge for optional extras? ===

Yes. For your booking page, you can use Upsell items, go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE > UPSELL ITEMS. You can set the description for all languages you have activated in your account.

For the Channels, it is possible to send additional/custom fees. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER and select the channel from the link on the left. Then click HELP (top right menu) for instructions.

== Reports ==

=== Can I run reports of my bookings from Beds24? ===
The system includes a range of predefined reports including revenue reports, arrivals, departures, invoices, occupancy and current guests.

Go to the Control Panel and click REPORTS then select Standard reports from the drop down list. You also have the option to create your Custom reports.

=== Can I create my own reports in Beds24? ===

Yes, you can create custom reports in your account.

Go to the Control Panel and click REPORTS then select Custom reports from the drop down list.

=== I have created a report in the master account, can I make this available in my sub accounts? ===

Yes, you can Clone reports from one account to another.

Click on the 'User' icon on the top right of the control panel and then on 'Account Management' (in the old control panel SUB ACCOUNT in the top right). Click HELP (top right menu) for instructions.

=== Can I email a report to my Cleaners?===

Yes, you can use the ROUTINES feature in {{#fas:cog}} (SETTINGS) ACCOUNT > ROUTINES, click HELP (top right menu) for instructions.

=== Is it possible to automate reports and send to my email address? ===

Yes, you can use the ROUTINES feature in {{#fas:cog}} (SETTINGS) ACCOUNT > ROUTINES, click HELP (top right menu) for instructions.

=== Can I run financial reports for all my bookings? ===

Yes, there are several pre-defined reports in the Standard Reports, you also have the option to create custom reports.

From the Control Panel, go to REPORTS, select Standard Reports from the drop down list.

==Setup and customization==
===Is there a setup fee?===
No. Beds24 is designed as a self-service system. Setup is free and you can do it yourself using the our tutorials and self-service tools we provide.

We offer regular webinars in which we demonstrate how Beds24 works in which you also have the option to ask your questions.

If you need help our support team is there for you to assist you via our ticket support system through which we can see your settings.

We also offer Zoom or Skype training sessions for a fee in which we help you set your account up.

==Template variables==
===What are Template Variables ===
Template variables are short codes that will be replaced by the relevant information from each booking. They can be used in every text setting that allows their use. Copy them exactly as shown in the wiki page, including the [] square brackets, for the full list of Template variables click [[Template_Variables|here]]

===Is it possible to compare text for reporting and/or triggering auto actions? ===
Yes, you can use Smart Logic with template variables. See the details in this section of the wiki page [[Template_Variables#Smart_Logic_Template_Variables|Smart Logic template variables]]

IF style template variables will compare two values and display a text if the comparison is true and an alternative text if the comparison is false. Colons : are used between the two comparison values and the first text, a pipe | is used between the two texts. Empty text is allowed if you do not want to display anything for a condition.

===Can I test the Smart logic template variables before using in auto actions/reports? ===
Yes, go to {{#fas:cog}} (SETTINGS) ACCOUNT > PREFERENCES > BOOKINGS > BOOKING HEADER enter your template variables and click Save.
When you open a booking, the result will be shown in the top left of your screen.

== Where is your office? ==
Our company is in Berlin, Germany.

== Wordpress ==

=== Does Beds24 have a Wordpress plugin? ===

Beds24 provides a free Wordpress plugin (https://wordpress.org/plugins/beds24-online-booking/) which makes it easy to add booking technology to any Wordpress site via shortcodes. The actual management of bookings and inventory is done directly in the Beds24 control panel.

== Cancel Account==

=== How can I cancel my account? ===

You can cancel your account yourself at any time in {{#fas:cog}} (SETTINGS) ACCOUNT > BILLING.

Booking.com: Create and update properties and rooms on Booking.com

2024-04-11T12:49:24Z

Eleni: /* Rate Plans and Prices */

[[Category:Channel Manager]]
[[Category:Booking.com]]
[[Category:Channel Manager]]
[[Category:Troubleshooting]]
<div class="heading">Booking.com: Create new properties and rooms</div>
This page is about the menu {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > CONTENT and explains how to create properties and rooms on Booking.com directly from Beds24.

<div class="warning">{{#fas:exclamation-triangle}} Use [[Booking.com:_Import_Properties_from_Booking.com_to_Beds24|these instructions]] if you want to import properties from Booking.com to Beds24. </div>

=What you should know and do before getting started=
<div class="bluebox">
If you have a Booking.com group account you can request to send properties and rooms directly from Beds24 to Booking.com. This function is only available for verified Beds24 accounts.

Alternatively you can create the properties in Booking.com first and then map them to your property in Beds24. Use [[Booking.com:_Import_Properties_from_Booking.com_to_Beds24|these instructions on how to map]].
</div>
==Minimum Requirements==
If you do not meet these minimum requirements Booking.com will not set your listing live:
# Booking.com requires a complete address, phone number, latitude and longitude.
# You need to have at least one amenity per room.
# Bed configuration needs to be specified for each bedroom.
# Property titles can not have numeric codes and non-latin characters. Only use A-Z.
# Photos with a minimum size of 1024 x 683 px. No watermarks, logos or contact details.
# Arrival info Check in/out, contact details, where to pick up keys etc.
# Information which credit cards are accepted.
# You need a cancellation policy.
# If you need a license number you need to enter it in Beds24 so we can send it.

== Rate Plans and Prices ==
The pricing model for properties sent from Beds24 is Occupancy (OBP). This allows you to send prices for different occupancies.

One rate plan is created. The rate ID gets auto populated in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > MAPPING.

If you need more rate plans for example a for different occupancies, a non-refundable rate or your rate plan contains meals you can create additional rate plans in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > RATE PLANS.

Price in which "Booking.com" is ticked will send.

<span class="" style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> Click on the "View Actual Data" Button to check which prices and availability will send.

For information on advanced price options click [[Booking.com_XML:_Synchronise_bookings_prices_availability|here]].

==Limitations==
*Descriptions can not be sent to Booking.com. They will create descriptions for you.
*Extra fees and taxes can not be included in the accommodation price.
*Following information can not be sent. You need to add them directly in you Booking.com extranet. If you need assistance ask Booking.com support to assist you.
**"Nearest" features
**Extra bed options
**Extra child options
**Security deposit
**Prepayment
**How to arrive texts
**Added attractions
**Transit texts

=Step by Step Guide to send a new property from Beds24 to Booking.com=
Exporting a property is a complex process so the instructions need to be followed carefully. Click on "Expand" to view the details for each step.

<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >
Step 1: Connect your legal entity ID
</div>
<div class="mw-collapsible-content">
You need a Booking.com group account if you want to send properties to Booking.com. Booking.com group accounts have a "Group Home" tab.

#If you see a "Group Home" tab when you log into Booking.com
Start a support ticket via the SUPPORT button in the top left of your control panel with your legal entity ID. We will then prepare the connection for you.

#If you do not see a "Group Home" tab when you log into Booking.com
**Click on "Request Legal Entity ID"
**Check your the corporate information available in Beds24 is correct. If required adjust it.
**Click on "Send Request"
This will trigger Booking.com to send you a contract. Check your Email address and sign the contract.
</div></div>

<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >
Step 2: Add countries to your Legal Entity ID (optional if you have properties in other countries than your business location)
</div>
<div class="mw-collapsible-content">
After the contract with Booking.com is signed you can add countries to your legal entity ID.
*Click on the "View details". You will see your "Contract Countries"at the bottom
*Click on "Add Countries" to add more countries
</div></div>

<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >
Step 3: Check your content meets Booking.coms requirements
</div>
<div class="mw-collapsible-content">
*Click on the "View content". If you see problems click on the links in the "Settings" column to go to the settings where you can fix the problems.
*As far as possible existing fields are sent to Booking.com. Unique information for Booking.com can be entered in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.COM > SPECIFIC CONTENT.
<span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Make sure your property address, latitude and longitude are correct because this can not be changed later.
</div></div>

<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >
Step 4: Push property and rooms'
</div>
<div class="mw-collapsible-content">
After your legal entity ID is registered and your content meets Booking.coms requirements you can push properties and rooms:
#Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.COM > SYNC CONTENT
##Click on the "Send to Booking.com" button to create the property in Booking.com. If you see errors fix them. When you see "Success" the property has been created and you can send your rooms.
##Click on the "Room" button next to the room and select "Get allowed room names". An English room name is mandatory.
##If you want to have a room name in a local language as well, go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SPECIFIC ROOM CONTENT > ROOM TYPE NAMES and select from the 'get names' list.
##Click on the "Create at Booking.com" button to create the room. If you see errors fix them. When you see "Success" the room was sent.
##Click on the "Property" button next to the property and select "Check Status". If you see errors (red) fix them then check again. Warnings are shown in yellow and should be addressed but this is not mandatory. When you see no error your can open the property at Booking.com.
#Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.COM > MAPPING
##Click on "Price Data" to check which prices and availability will send. If required adjust your prices.
##Set "Activate" = Activate to push prices and availability to Booking.com.
</div></div>

<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >
Step 5: Assign pictures
</div>
<div class="mw-collapsible-content">
Booking.com will put all pictures which we sent into the picture gallery for the property. Wait a few minutes for Booking.com to process your pictures into the property gallery then press "Update to Booking.com" for your rooms
</div></div>

<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >
Step 6: Open the property'''
</div>
<div class="mw-collapsible-content">
#To open the property click on the "Property" button next to the property and select "Open Property".
#Click on the "Check Status" button. Properties with status “XML Ready to Open” will automatically open within 24 hours.

<span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> To use this function your connection need to be activated for content. If you see the error message "Access denied" your connection is not activated for content. Log into your Booking.com account and change the connection type. Then try again.
</div></div>

<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >
Step 7: Check your status on Booking.com
</div>
<div class="mw-collapsible-content">
You can access your property score on Booking.com and suggestions on how to improve your properties performance.
*Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT
*Click on the "Check Status" button

This is what the different status values mean:
*XML: Being built: This means that the property is in the process of being built. Check if you have pushed rooms (Step 4)
*XML: Ready to check: The property has successfully registered and Booking.com is reviewing the property information.
*XML: Ready to open: The property has been reviewed by Booking.com, and is ready to open. Go back to Step 6.

*Ready to Open: The property has been reviewed by Booking.com, and is ready to open. Open the property in your Booking.com extranet or go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT and click on "Open property".
*Open/Bookable: The property is open and live on Booking.com. It is ready to receive reservations.
*Autoclosed: Availability: The property has no availability and has been closed. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.COM > MAPPING, click on "Price Data" to check which prices and availability will send. If required adjust your prices and inventory.
*Duplicate: This property has been found to be a duplicate of another property.
*XML: Closed: The property has been closed. Open the property in your Booking.com extranet or go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT and click on "Open property".
*Closed:The property is closed and no longer bookable on Booking.com. Check your Booking.com extranet for further information.

</div></div>

=Content Requirements and how to set your content up=
==Policies and House Rules==
'''Pets'''(default = allowed) is property features which can be selected in {{#fas:cog}} (SETTINGS) PROEPRTIES> DESCRIPTIONS "Features". If you set nothing we send pets allowed. Allowed feature codes are:

PETS_CONSIDERED

PETS_NOT_ALLOWED

PETS_SERVICE_ONLY

If applicable a petfee can be set in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SPECIFIC PROPERTY CONTENT in "Custom".

'''Smoking''' (default = not allowed) is property features which can be selected in {{#fas:cog}} (SETTINGS) PROEPRTIES> DESCRIPTIONS "Features". If you st nothing we send smoking not allowed. Allowed feature codes are:

SMOKING_ALLOWED

SMOKING_NOT_ALLOWED

SMOKING_AREAS

'''Events/parties''' (default = not allowed) is property features which are selected in {{#fas:cog}} (SETTINGS) PROEPRTIES> DESCRIPTIONS "Features". If you set nothing we send parties not allowed. Allowed features codes are:

EVENTS_ALLOWED

'''Cancellation policies''' are set in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SPECIFIC PROPERTY CONTENT > POLICIES, tick the policies that apply for your property.

'''Quiet hours''' are set in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SPECIFIC PROPERTY CONTENT in "Custom". click (?) Custom text for applicable values.

===Fees and Taxes===
*VAT will be sent according to the VAT amount you have set in {{#fas:cog}} (SETTINGS) PROPERTIES -> BOOKING RULES
*Other fees and taxes in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER -> BOOKING.COM -> SPECIFIC PROPERTY CONTENT in "Custom".

===Room Configuration: Define Bedrooms and Bathrooms===
Bedrooms and bathrooms can be set up for the property ( {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION) or per room ({{#fas:cog}} (SETTINGS) PROPERTIES->ROOMS > SET UP).

*Criteria which apply to all rooms in the property should be set up with the property. They will be automatically applied to all rooms in the property.
*Criteria which only applies to one room should be entered in the room.

<span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Set up bedrooms and bathroom either in the property OR the room. If you set them up in both you will double them up.

Example 1: All units (rooms) have one king bed and one bathroom. In this case you can set up the bedroom and bathroom in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION. The number will be applied to all room/units.

Example 2: You have one unit with one bedroom and another unit with two bedrooms. In this case set the bedrooms up in {{#fas:cog}} (SETTINGS) PROPERTIES >ROOMS > SET UP.

Bedrooms and bathrooms are configured by feature codes which are entered in the "Features" field.

*Click on the "Edit " button next to the "Features" field.
*In the pop up click on "Bedroom" or "Bathroom".
*Set the type and use the selectors to define the features within each room.
*If you have multiple bedrooms or bathrooms make sure you define them all. If you have more than 2 rooms click "Close" and SAVE. The system will then automatically add more rooms when you click on the "Edit" button again.
*Close the pop up and then press SAVE.

If you want to send additional bathroom features you can add these manually:

PRIVATE_BATHROOM

SHARED_BATHROOM

SHOWER

SEPARATE_TOILET_AREA

BATH_TUB

MARBLE_BATHROOM

BATH_BIDET

BATH_JETTED_TUB

WHIRLPOOL

BATH_TUB_WHIRLPOOL_SEPARATE

SEPARATE_TOILET_AREA

BATH_TUB_OVERSIZED

GRECIAN_TUB

BATHTUB_ONLY

SHOWER_ONLY

BATH_SHOWER

BATH_OR_SHOWER

TUB_SHOWER_SEPARATE

TUB_OR_SHOWER_SEPARATE

PHONE_IN_BATHROOM

You can also manually add bedrooms and bathrooms. For more information see "All feature codes" below.

==Meals==
If you offer meals you can set these in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SPECIFIC PROPERTY CONTENT in "Custom".

==Accepted Payments==
The card types you have ticked in {{#fas:cog}} (SETTINGS) PAYMENTS > CREDIT CARD COLLECTION will be sent as accepted payments to Booking.com. I you have not ticked any "Cash only" will be sent.

<span class="" style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> Details about CVC and card details being sent to Beds24 need to be set in your Booking.com extranet. If required ask Booking.com support to assist you.

==Amenities==
Amenities can be set up for the property ( {{#fas:cog}} (SETTINGS) > PROPERTIES > DESCRIPTION) or per room ({{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SET UP).

*Click on the "Edit " button next to the "Features" field.
*In the pop up click on "Amenities".
*Tick the amenities you provide.
*Close the pop up and then press SAVE.

Criteria which apply to all rooms in the property should be set up with the property. They will be automatically applied to all rooms in the property.

Criteria which only applies to one room should be entered in the room.

Make sure you do not create duplicates.

Example 1: All units (rooms) have Wifi. In this case you can set up the Wifi in {{#fas:cog}} (SETTINGS) > PROPERTIES >DESCRIPTION. The number will be applied to all room/units.

Example 2: You have one unit with Wifi one and another unit without Wifi. In this case set the Wifi up in {{#fas:cog}} (SETTINGS) PROPERTIES->ROOMS->SET UP.

<span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Booking.coms amenities are not identical with the features Beds24 offers under "Features". You can manually add Booking.com speceific amenities. For more information see "All feature codes" below.

==Pictures==
*Pictures activated for the property or room in {{#fas:cog}} (SETTINGS) > BOOKING ENGINE > PICTURES will be sent.
*Booking.com will put all pictures which we sent into the picture gallery for the property. After Booking.com has put them there you can map them to your rooms by sending an update for the room.
*Booking.com requires tags. Tags will be extracted from the English language "Captions" which you can apply/change in the picture settings in {{#fas:cog}} (SETTINGS) BOOKING PAGE > PICTURES. Click on the green button 'Manage' to get to the section where you can edit the caption.

Booking.com will put all pictures which we sent into the picture gallery for the property. If you add pictures to a room you need to update the property first, wait a few minutes for Booking.com to process your pictures into the property gallery then press "Update to Booking.com" for your rooms.

==Security deposit==
You can set a security deposit
*in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > PROPERTY CONTENT > ROOM CONTENT. Defaults are payment at check-in in cash and return at check-out in cash.
*in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM - > SPECIFIC PROPERTY CONTENT in "Custom" where you can also define how and when the payment needs to be made and how and when it is returned.

If you have set a security deposit in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > PROPERTY CONTENT > ROOM CONTENT this will be used provided it is the same for all room types in the property. If you have multiple room types and the value is different for each room type this setting will be ignored.

You can override these settings in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM - > SPECIFIC PROPERTY CONTENT in "Custom".

==License (rentals only)==
When you click on the "Licence" button in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM - > SYNC CONTENT you will see which licence types are possible in your region and you can enter your licence ID. A click on "Send" will update the licence information to Booking.com.

==Type of Residence, Property managed by (rentals only)==
*Property managed by: Professional company. If the property is managed by a private person you can set this in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM - > SPECIFIC PROPERTY CONTENT in "Custom".
*Type of residence: other. If the type of residence is primary or secondary you can set this in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER-BOOKING.COM -> SPECIFIC PROPERTY CONTENT in "Custom".

==Key Collection (rentals only)==
If you want to inform your guests how they can check in, you can sent information via the "Key Collection" button in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER-BOOKING.COM > SYNC CONTENT.

==Star Rating (hotels only)==
If you have a star rating you can add it in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER-BOOKING.COM > SPECIFIC PROPERTY CONTENT i in "Custom".

==Properties in France==
Properties in France need to provide additional legal information. You need to add these in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER-BOOKING.COM > SPECIFIC PROPERTY CONTENT i in "Custom". Click on the context help<span style="color:#019cde;“ >{{#far:question-circle}} </span> and see the information under "Legal".

= Common Errors =
<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >
Code 497 - Authorization error. Access denied while trying to update hotel xyz
</div>
<div class="mw-collapsible-content">
The property is not activated for the use of the content API, Code 737 - Access denied trying to update hotel
Please log into Booking.com and and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking.png
</div></div>

<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >
No availability pushed
</div>
<div class="mw-collapsible-content">
Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER-BOOKING.COM and click on "View Actual Data". If the prices and availability you see there are correct click UPDATE. Allow your update to be processed then open the room again.
</div></div>

<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >
Code 150 - Changes are not permitted.
</div>
<div class="mw-collapsible-content">
This is because property 5587283 has status Open / bookable. Please contact your account manager if you want to modify latitude, longitude, property name, address

Some changes (i.e. location or language) are not allowed by Booking.com when the property is open/bookable. Contact Booking.com support (this is what they mean by "your account manager") if you need to make such changes.
</div></div>

<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >
Hotel has non-Latin characters in name
</div>
<div class="mw-collapsible-content">
Adjust your property name to contain only latin letters and numbers.
</div></div>

<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >
xx not allowed as room name
</div>
<div class="mw-collapsible-content">
to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SPECIFIC ROOM CONTENT > ROOM TYPE NAMES and select from the 'get names' list.
</div></div>

<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >
'Invalid phone number / The phone number (number) is not valid for international calling
</div>
<div class="mw-collapsible-content">
Check that your phone number has a country code and that the country code is separated by a blank space from the rest of the number.
</div></div>

<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >
No hotel facilities defined
</div>
<div class="mw-collapsible-content">
Go to {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION and add features.
</div></div>

<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >
No resolvable address is specified
</div>
<div class="mw-collapsible-content">
Booking.com considers your address invalid. Update your address in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION .
</div></div>

<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >
No contacts specified
</div>
<div class="mw-collapsible-content">
Add a contact in in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION .
</div></div>

<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >
Invalid checkin/checkout'
</div>
<div class="mw-collapsible-content">
Check that the formats for Check-in and Check-out are correct.
</div></div>

<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >
Property has no licence number / PropertyLicenseNumber is mandatory for this location'
</div>
<div class="mw-collapsible-content">
Enter your licence number in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION .
</div></div>

<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >
duplicates for room name
</div>
<div class="mw-collapsible-content">
Booking.com allows every room name to be used only once. If you have a room type in Booking.com but individual rooms in Beds24 you can use [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]].
</div></div>

<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >
Room name does not correspond to Room Type
</div>
<div class="mw-collapsible-content">
Booking.com does not allow the room name you have chosen for the selected room type. Change either the room name or the room type.
</div></div>

<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >
Invalid occupancy for this room type
</div>
<div class="mw-collapsible-content">
The number of guest set for this room is not allowed to the chosen room type.
</div></div>

<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >
Room (room_id) does not have kitchen or kitchenette
</div>
<div class="mw-collapsible-content">
The room type you have specified room should have a kitchen or kitchenette. Go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS >SETUP and add it under "Features".
</div></div>

<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >
No defined facilities for specified room
</div>
<div class="mw-collapsible-content">
Go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS >SETUP and add your facilities under "Features".
</div></div>

<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >
No photos uploaded for specified room
</div>
<div class="mw-collapsible-content">
Go to {{#fas:cog}} (SETTINGS) PROPERTIES > BOOKING ENGINE > PICTURES and add pictures.
</div></div>

<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >
Code 733 - Property has pending photo requests
</div>
<div class="mw-collapsible-content">
Ensure you have added a Caption to each of your pictures. {{#fas:cog}} (SETTINGS) BOOKING ENGINE > PICTURES , click MANAGE and then enter the Caption. If the error still occurs after a couple of hours your pictures are stuck at Booking.coms end. Contact Booking.com support and ask them to push the pictures.
</div></div>

<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >
Code 733 - Error when adding hotel to legal entity: Can not add this hotel to group contract as partner has no contract for XY
</div>
<div class="mw-collapsible-content">
See above how to add a country to your Legal Entity ID.
</div></div>

<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >
Code 733 - Room occupancy (4) for room 123456789 ("Double Room with Balcony") does not correspond to RoomType (Double)
</div>
<div class="mw-collapsible-content">
The wrong Room Type has been selected, go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SPECIFIC ROOM CONTENT and update the Room Type to an appropriate setting.
</div></div>

<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >
Code 733 - Invalid checkin/checkout
</div>
<div class="mw-collapsible-content">
No checkin or checkout allowed times, has been set in Booking.com. Login to the Booking.com extranet and go to Property tab > Policies > Guest information, enter the details.
</div></div>

<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >
Code 733 - Description/Text 'XXXXXXX' is not an allowed room name in language 'en'
</div>
<div class="mw-collapsible-content">
The wrong Room Type Name has been selected, go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SPECIFIC ROOM CONTENT and update the Room Type Name to an appropriate setting. Click on the "et names" next to Room Type Name and select the appropriate name. An English room name is mandatory. You can have a room name in a local language as well.
</div></div>

<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >
Code 121 - Accommodation not contracted
</div>
<div class="mw-collapsible-content">
See above how to add a country to your Legal Entity ID.
</div></div>

<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >
This SPO Hotel has not given invoice details or signed contract
</div>
<div class="mw-collapsible-content">
You need to finalize your contractual relations with Booking.com. Check the messages from Booking.com for instructions. If you are not sure what exactly Booking.com expects you to do contract Booking.com support.
</div></div>

<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >
No Products defined,'No rates defined, No rooms active'
</div>
<div class="mw-collapsible-content">
Check if you have sent rooms.
</div></div>

<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >
TPA_Extensions/PropertyTaxInfo/PropertyRegisteredInVcs is mandatory for this location
</div>
<div class="mw-collapsible-content">
You need to set a LEGALREGISTERED custom value in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SPECIFIC PROPERTY CONTENT in "Custom". For instructions on the values you can set please click on the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> icon next to the settings.
</div></div>

<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >
TPA_Extensions/PropertyTaxInfo/PropertyHasVat is mandatory for this location
</div>
<div class="mw-collapsible-content">
You need to set a LEGALHASVAT custom value in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SPECIFIC PROPERTY CONTENT in "Custom". For instructions on the values you can set please click on the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> icon next to the settings.
</div></div>

<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >
TPA_Extensions/PropertyTaxInfo/PropertyDeclaresRevenue is mandatory for this location'
</div>
<div class="mw-collapsible-content">
You need to set a LEGALDECLARESREVENUE custom value in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SPECIFIC PROPERTY CONTENT in "Custom". For instructions on the values you can set please click on the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> icon next to the settings.
</div></div>

<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >
XML: Being built
</div>
<div class="mw-collapsible-content">
Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT and click on "Open" as specified in the step by step instructions above
</div></div>
=Update Content to Booking.com=
You can update pictures, house rules and content data for properties and pictures and content for rooms in Booking.com.

#Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT.
#Click "Update to Booking.com" for the property or room you want to update.
#Click on the "View content" link to see what will send.
#If the the data you see there is what you send to Booking.com to override what is currently set in Booking.com go back to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT and click "Update to Booking.com", select what you want to send and click "Confirm".

Booking.com will put all pictures which we sent into the picture gallery for the property. If you want to change pictures in a room you need to update the property first, wait a few minutes for Booking.com to process your pictures into the property gallery then press "Update to Booking.com" for your rooms.

<div class="warning">{{#fas:exclamation-triangle}} Click on the "View content" link to check what will send. All existing content, manual changes or additions you entered directly in Booking.com will be overridden when you click "Update at Booking.com". </div>

=Disconnect=
*Unticking "Inventory and Prices" and "Bookings" will stop Beds24 sending data to Booking.com. This will not remove the data from Booking.com and it will still be bookable.
*To close a property on Booking.com click on the "Manage Content" button then click on the "..." button next to the property and select "Close Property"
*To completely disconnect the channel manager please log into your Booking.com extranet and click on the Account icon in the top right-hand corner. Select Channel Manager from the drop-down menu. Click the Deactivate button to cancel the connection to Beds24.

= All Feature codes =

1. Property features (hotel amenity codes)

HEATING

AIR_CONDITIONING

ELEVATOR

HYPO_ALLERGENIC_ROOM_AVAILABLE

DECK_PATIO_UNCOVERED

SUN_TERRACE

GARDEN

BBQ_PICNIC_AREA

OUTDOOR_FURNITURE

OUTDOOR_FIREPLACE

PARKING_INCLUDED

PARKING_POSSIBLE

PARKING_PAID

PARKING_INDOOR

PARKING_VALET

PARKING_DISABLED

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If there is a fee for parking you need to add the fee in "Custom" in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SPECIFIC ROOM CONTENT.
Use the context help<span style="color:#019cde;“ >{{#far:question-circle}} </span> for information

EV_CHARGER

SAFE

LOCKERS

BUSINESS_CENTER

BAR

GROCERY_SHOPPING_SERVICE

RESTAURANT

ROOM_SERVICE

SHARED_KITCHEN

SNACK_BAR

VENDING_MACHINE

PETS_CONSIDERED

PETS_NOT_ALLOWED

PETS_SERVICE_ONLY

BEACH

BEACH_PRIVATE

BEACH_FRONT

SKI_IN

SAUNA

POOL

POOL_HEATED

POOL_INDOOR

STEAM_BATH

SOLARIUM

MASSAGE

AIRPORT_SHUTTLE_POSSIBLE

AIRPORT_SHUTTLE

CLEANING_ENHANCED

CLEANING_INCLUDED

CLEANING_DISINFECTANT

CONCIERGE

RECEPTION_24_HOUR

SHOP

LAUNDRY

IRONING_SERVICE

TROUSER_PRESS

SHOE_SHINE

NEWSPAPER

CHECK_IN_OUT_SELF

EXPRESS_CHECK_IN_OUT

CAR_RENTAL

GIFT_SHOP

MEETING_BANQUET_FACILITIES

BAGGAGE_STORAGE

EVENT_TICKET_SERVICE

PUBLIC_TRANSPORT_TICKETS

TOUR_DESK

GAMBLING

EVENING_ENTERTAINMENT

GAME_ROOM

TV_ROOM

BOOKS

TABLE_TENNIS

POOL_TABLE

BICYCLE

BICYCLE_RENTAL

CYCLING

FISHING

FITNESS_ROOM

GOLF

HIKING

HORSE_RIDING

WATER_SPORTS

WIND_SURFING

KAYAK_CANOE

SCUBA_OR_SNORKELING

SNORKELING

SKIING

SKI_STORAGE

SKI_SCHOOL

SNOW_SPORTS_GEAR

TENNIS

TENNIS_EQUIPMENT

SQUASH

BADMINTON_EQUIPMENT

DARTS

MINIATURE_GOLF

WATER_PARKS

SMOKING_ALLOWED

SMOKING_NOT_ALLOWED

SMOKING_AREAS

NON_SMOKING_ROOMS

CHILDREN_WELCOME

CHILDREN_CLUB

FAMILY_ROOMS

PLAYGROUND

BABYSITTING

2. Room feature codes (room amenity type codes )

AIR_CONDITIONING

AIR_CONDITIONING_INDIVIDUAL

CEILING_FAN

BATHROBE

HAIR_DRYER

HEATING

HEATING_INDIVIDUAL

MINIBAR

SLIPPERS

TOILETRIES

WAKEUPCALL

ROOM_SOUNDPROOFED

ROOM_CONNECTING

ROOM_NON_ALLERGIC

TELEPHONE

TELEPHONE_CORDLESS

TELEPHONE_CELL

ALARMCLOCK

CLOSETS_IN_ROOM

CLOSETS_MULTIPLE

CLOSET_SEPARATE

IRON

LUXORY_LINEN

SAFE

SAFE_LARGE

CO_DETECTOR

SMOKE_DETECTOR

FIRST_AID_KIT

INTERNET

WIFI

TV

CABLE

SATELLITE

VIDEO_GAMES

VIDEO_LIBRARY

VIDEO_ON_DEMAND

TV_COLOR

TV_HD_32_PLUS

TV_PAY_PER_VIEW

TV_STREAMING

MOVIES

MOVIES_FREE

BLUERAY_PLAYER

CD_PLAYER

DVD

RADIO

RADIO_SATELLITE

IPOD_DOCKING_STATION

VIDEO_GAME_PLAYER

KITCHEN

KITCHEN_FULL

KITCHENETTE

COFFEE_MAKER

KETTLE

DISHES_UTENSILS

DISHWASHER

GRILL

IRON_BOARD

KITCHEN_SUPPLIES

MICROWAVE

OVEN

REFRIGERATOR

REFRIGERATOR_WITH_ICE

REFRIGERATOR_MINI

SILVERWARE_UTENSILS

STOVE

TOASTER

WASHER

DINING_ROOM_SEATS

TABLES_AND_CHAIRS

SOFA_CHAIRS

SITTING_AREA

POOL_PRIVATE

FIREPLACE

DESK

DESK_LARGE

DESK_WITH_LAMP

DESK_WITH_POWER

DESK_WITH_CHAIR

COMPUTER

FAX

LAPTOP

BAY_VIEW

MOUNTAIN_VIEW

OCEAN_VIEW

3. Bathroom feature codes

SHOWER

SEPARATE_TOILET_AREA

BATH_TUB

BATHROOM_PRIVATE

BATHROOM_SHARED

MARBLE_BATHROOM

BATH_BIDET

BATH_JETTED_TUB

WHIRLPOOL

BATHTUB_WHIRLPOOL_SEPARATE

SEPARATE_TOILET_AREA

BATH_TUB

OVERSIZED_BATHTUB

GRECIAN_TUB

BATHTUB_ONLY

SHOWER_ONLY

BATH_SHOWER

BATH_OR_SHOWER

TUB_SHOWER_SEPARATE

TUB_OR_SHOWER_SEPARATE

PHONE_IN_BATHROOM

4. Bedroom feature codes

BED_DOUBLE

BED_KING

BED_TWIN

BED_QUEEN

BED_SOFA

BED_SINGLE

BED_FUTON

BED_BUNK

ENSUITE

Setting/roomsroomdesc

2024-04-02T10:45:52Z

Eleni:

Setting/roomsroomdesc

2024-04-02T10:44:50Z

Eleni:

You can use this field to show a description in your booking engine. Go to (SETTINGS) BOOKING ENGINE > PROPERTY BOOKING PAGE > LAYOUT in Rooms section Top or Bottom and choose the Module from Add Module Drop Down list "Room Description 1". If you click on Manage Button you can set how the module is displayed in desktop view and in mobile view.

*Desktop or Mobile show = the module will be shown

*Desktop or Mobile hide = the module will be hidden

*Desktop or Mobile link = a link will be shown and a click on the link will open the module. Information you enter here will be visible after the guest click on "More Details" opening directly under your room name.

A click on EDIT will open the editor. Normally you would enter text only.

If you want to insert a picture:

*Go to SETTINGS -> BOOKING ENGINE ->PICTURES
*If you have not alread uploaded pictures upload them now an resize the to the appropriate size to suit the area you want to use them on
*Copy the complete information from IMAGE TAG
*Go to BOOKING PAGE click on the section you want to enter the picture click on the EDIT button
*paste the IMAGE TAG into the filed and click SAVE. If you do not see the picture click on EDIT again and it should display. If still not check the you have copied the complete IMAGE TAG in.

Once you have entered a picture you can change it when you click the EDIT button and double click on the picture.

Use only pictures you have uploaded on SETTINGS -> BOOKING PAGE -> PICTURES. Your booking page is a secure page. Inserting pictures form other locations will cause your page to loose the secure status.

In (SETTINGS) PROPERTIES > ROOMS > SETUP > Room Description 1 we say: Information you enter here will be visible after the guest click on "More Details" opening directly under your room name. I am confused. Where is this visible? In the Booking engine? Maybe it was from the old booking engine?

Setting/calendar2roomtype

2024-04-02T10:35:22Z

Eleni:

When you click {{#fas:pencil-alt}} icon you can add a note for this room. When a note has been entered the icon will change to {{#fas:comment-dots}}.

You an hide or collapse rooms. If you want to unhide a hidden a room click on the {{#fas:cog}} icon next to the property name, look for the hidden room and tick to unhide it. For a hidden unit click on the {{#fas:cog}} icon next to the room name look for the hidden unit and tick to unhide it.

A click on the {{#fas:cog}} will open a list with shortcuts to often used functions.

The numbers in the row are the inventory which are the number of rooms remaining to sell. It is calculated automatically from the quantity of this room type and the number of bookings on this date. To quickly override the inventory, click the number and enter and save the new value. The inventory cannot be set higher than the quantity of rooms.

Booking Button

2024-03-20T11:14:26Z

Eleni:

[[Category:Widgets]]
<div class="heading">Booking Button</div>
This page is about the menu {{#fas:cog}} (SETTINGS) BOOKING ENGINE > BOOKING WIDGETS > BOOKING BUTTON

This widget designer lets you create your own booking button. The button is designed to look best in modern browsers. Please note that the result might be slightly different depending on the browser the use.

Use the selector to define if the link should open your booking page displaying all properties (in case you have more than one), a property or a room.

You can customise defining:
*text
*font size
*text color
*fade from color
*face to color - if you dont want a fading effect, set both colours the same
*referer text - If you use widgets on different webs sites you may use different referers on each. This text will be recorded with any bookings originating from this widget allowing tracking of booking sources.

You can change the settings and click on REFRESH for a preview. When you are happy with the design click on GET CODE. Copy the code to where you want to display the widget in the websites source code.

If you want to use different language that then default language you are using you can set the following code into the script:

<input type='hidden' name='lang' value='de'> for the German language

<input type='hidden' name='lang' value='fr'> for the French language

Our webdesigner can do the adjustments and/or installation for you for a small fee. Just send us a message with your requirements via SUPPORT in the top menu.

Booking Button

2024-03-20T11:14:14Z

Eleni:

[[Category:Widgets]]
<div class="heading">Booking Button</div>
This page is about the menu {{#fas:cog}} (SETTINGS) BOOKING ENGINE > BOOKING WIDGETS > BOOKING BUTTON

This widget designer lets you create your own booking button. The button is designed to look best in modern browsers. Please note that the result might be slightly different depending on the browser the use.

Use the selector to define if the link should open your booking page displaying all properties (in case you have more than one), a property or a room.

You can customise defining:
*text
*font size
*text color
*fade from color
*face to color - if you dont want a fading effect, set both colours the same
*referer text - If you use widgets on different webs sites you may use different referers on each. This text will be recorded with any bookings originating from this widget allowing tracking of booking sources.

You can change the settings and click on REFRESH for a preview. When you are happy with the design click on GET CODE. Copy the code to where you want to display the widget in the websites source code.

If you want to use different language that then default language you are using you can set the following code into the script:

<input type='hidden' name='lang' value='de'> for the German language
<input type='hidden' name='lang' value='fr'> for the French language

Our webdesigner can do the adjustments and/or installation for you for a small fee. Just send us a message with your requirements via SUPPORT in the top menu.

Upsell Items

2024-03-15T06:29:33Z

Eleni: /* Example 9: An obligatory tax is applied to all bookings, except for business travelers, for whom this tax does not apply. */

[[Category:Properties]]
[[Category:How to]]
[[Category:Invoice]]
[[Category:Enhanced_Selling]]
[[Category:Booking_Engine]]
[[Category:Use_Cases]]
<div class="heading">Upsell Items</div>
This page is about the menu {{#fas:cog}} (SETTINGS) BOOKING ENGINE >UPSELL ITEMS and explains how you can sell extras and add fees for direct bookings.

=Create Upsell Items=
Upsell Items are shown on the booking page after the guest has selected their room or rooms.

The items can be used to show and allow booking of optional items and services or to add compulsory fee's like taxes and charges.

Up to 20 upsell items can be created per property.

If you allow "Multiple Room Bookings" the system will apply obligatory extras to all rooms and allow optional extras for all rooms.

<div class="warning">{{#fas:exclamation-triangle}} Upsell Items can not be exported to OTAs. If required you can set them up directly in the channel. Also you need prices for each room. Price linking across rooms or properties will not work. </div>

= Type of Item=
Upsell items of the following types can be created. The Description can be entered in each language. The description can contain HTML tags to enhance the on screen display. These tags will not show in emails, rate description and invoice fields. You can add a picture which has been uploaded by adding the "Image Tag" from SETTINGS -> BOOKING ENGINE -> PICTURES.

== Optional ==
The optional item type is selected by a check box on the booking page.

The Amount value is the cost of the item. Negative Amounts are allowed and will create a discount.

The Per and Period values are used to calculate how many of the items are required.

=== Optional Quantity ===
The optional quantity type works like the optional type except the guest can select the quantity they would like using a selector.

=== Optional Percentage ===
The optional percentage is calculated and added to invoice when the item is selected.

The percentage value should be entered in the Amount field as a number, ie 10 = 10%

The setting Per Room means the value is calculated as a percentage of the room price and not other upsell items.
The setting Per Booking means the value is calculated as a percentage of the room price plus all selected items appearing before this one. See "Order of the Items" for more information.

The Period value is not used for percentage items.

== Obligatory ==
The obligatory type is like an optional type except it is added automatically to the booking and cannot be removed.
An example would be a cleaning charge or fee.

*Per = Booking
The percentage is calculated on the room price plus all selected extras defined before this one. Extra items defined after this will not be included in the percentage calculation.
This could be used to add tax free items after the tax calculation.

*Per = Room
The percentage is calculated on the room price only.

=== Obligatory Cleaning ===
This fee will be applied to the booking page. It will not send to OTAs. Some OTAs allow to send cleaning fees. For information where to set this up see the channels help pages.

=== Obligatory Percentage ===
The obligatory percentage type is like the Optional Percentage type except it is always calculated and added to the booking and cannot be removed.

A common use of the obligatory percentage item is to add one or more sales taxes.

The setting Per Room means the value is calculated as a percentage of the room price and not other upsell items.
The setting Per Booking means the value is calculated as a percentage of the room price plus all selected items appearing before this one. See "Order of the Items" for more information.

=== Obligatory Percentage Tax ===
The obligatory percentage tax type is like the Obligatory Percentage type except it that it will be added to the "Price" field and the "Tax" field in the "Charges and Payments" tab the booking.

If the tax only applies on the room and does not accumulate with other taxes set "per" = Room

== Refundable==
Under "Period" upsell items can be set to be "Refundable". Refundable upsell items work like obligatory upsell items but are not sent to comparison sites like Trivago or Tripadvisor.

= Description =
The Description can be entered in each language. The description can contain HTML tags to enhance the on screen display. These tags will not show in emails, rate description and invoice fields. You can add a picture which has been uploaded.

=Status=
You can show an invoice sum for certain upsell items only, exclude upsell items from the total, or group specific items in reports.
To do this you use the status. You set the status field of the invoice item include a pipe symbol | between the description text and the status text. For example Description of item | Status.

= Order of the Items =
The order in which the items are defined in the control panel is important for percentage calculations.

With the exception of per room percentages, percentage items are applied to the room price and any items above it.

For example, if you want to add an item and not have an obligatory tax apply to it, create the obligatory tax before the item.

Obligatory upsell items appear on the booking page in the room section. Other upsell items appear as "Add Extra's" in the order defined

= Voucher Codes =
Voucher code discount values can also be affected by the order upsell items are created. Voucher code discounts are not applied to any items from or after the first compulsory percentage item.

= VAT =
Each item can be assigned it's own VAT rate if for example some items are VAT free or have discounted VAT rates.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> VAT is generally the tax already included in the price and should not be confused with a tax added by an obligatory percentage value.

= Adding an Upsell Item to a Booking =
A selector is available to add the Upsell Items to existing bookings in the control panel on the bookings "Charges and Payments" tab.

[[Image:Upsell1.png|550px|link=]]
[[Media:Upsell1.png|view large]]

= Limiting availability of items =
Upsell items can be enabled/disabled for individual Daily Prices or Fixed Prices. When a booking is made only those upsell items enabled for any price involved in the booking will be offered to the guest.

[[Image:Upsell2.png|550px|link=]]
[[Media:Upsell2.png|view large]]

If you have extras you only sell on site you can set them up as "Invoice Items" in {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT->INVOICING.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Limiting upsell items does not work properly when prices are linked.

=Different upsell items for different rooms=
Upsell items are created on property level. However, you can activate an upsell item for a price, and the price can be specific for a room.

Create your different upsell items.

In the prices go to the upsell section and activate/deactivate the upsell you want for the room that is attached to the price.

= Display prices including obligatory fees on the first screen on your booking page=
To do this, you set Total Price Style = "Total including obligatory" in {{#fas:cog}}(SETTINGS) BOOKING ENGINE > PROPERTY BOOKING PAGE.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> With this setting you can not use "Per Booking" fees with multi-room bookings. If you apply "Per Booking" fees please disable multi-room bookings.

=Reports and Templates=
The value or quantity of each individual item can be added as columns in custom reports.

The columns are called "Upsell 1 Value" and "Upsell 1 Qty" etc. where the number is the order they have been created.

[[Template Variables|Template Variables]] can be used to display invoice charges in invoices, booking templates or Email templates.

= Activities =
If you want to offer extras separate to the booking and manage and/or display availability through the system have a look here: [[Sell Extras like Activities or Car Rental]]

= Examples =
<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >
== Obligatory Cleaning Fee ==
</div>
<div class="mw-collapsible-content">

'''Example''': An obligatory cleaning fee of 50 applies once to all bookings.

Go to {{#fas:cog}} (SETTINGS) PROPERTIES->UPSELL ITEMS and add the cleaning fee as an "Upsell Item" with the settings

Type = obligatory

Description = Cleaning Fee (if multiple languages are activated enter the description in all languages)

Amount = 50

Per = booking

Period = one time

Vat % = if applicable enter the VAT rate
</div>
</div>

<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >

== Optional Breakfast ==
</div>
<div class="mw-collapsible-content">
'''Example''': A guest house offers an optional breakfast costing 10 per day. 19% VAT are included in the price for the breakfast.

Go to {{#fas:cog}} (SETTINGS) PROPERTIES->UPSELL ITEMS and add breakfast as an "Upsell Item" with the settings

Type = optional

Amount = 10

Per = person

Period = daily

Vat % = 19
</div>
</div>

<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >

== Breakfast with Different VAT Rate than Lodging ==
</div>
<div class="mw-collapsible-content">
'''Example''': 7% VAT are included in the room price. The lodging offers breakfast as an extra. 19% VAT are included in the price for the breakfast. Additionally the lodging needs to charge 5% city tax on which 7% VAT applies

Go to {{#fas:cog}} (SETTINGS) PROPERTIES->BOOKING RULES and set "Vat Rate %" = 7

Go to {{#fas:cog}} (SETTINGS) PROPERTIES->UPSELL ITEMS and

1) add breakfast as an "Upsell Item" with "Vat %" = 19

2) add city tax as an obligarory % tax "Upsell Item"

To show VAT change your confirmations ({{#fas:cog}} (SETTINGS) GUEST MANAGEMENT->CONFIRMATION MESSAGES) and invoice template ({{#fas:cog}} (SETTINGS) GUEST MANAGEMENT->INVOICING) to use the template variable [INVOICETABLEVAT].
</div>
</div>

<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >

== City Tax ==
</div>
<div class="mw-collapsible-content">
'''Example''': A lodging needs to charge 5% city tax on all bookings.

Go to {{#fas:cog}} (SETTINGS) PROPERTIES->UPSELL ITEMS and add the tax as an "Upsell Item" with the settings

Type = obligatory % tax

Description = City Tax (if multiple languages are activated enter the description in all languages)

Amount = 5

Per = booking

Period = one time

Vat % = if applicable enter the VAT rate
</div>
</div>

<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >

== City Tax Only for Children Above a Certain Age ==
</div>
<div class="mw-collapsible-content">
'''Example''': City tax only applies to children over 10 years of age.

Go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE > PROPERTY BOOKING PAGE > DEVELOPERS "Custom Text" and exchange the default text for children:

Children|Children under 10
Child|Child under 10
</div>
</div>

<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >

== City Tax charged for first 7 nights only ==

</div>
<div class="mw-collapsible-content">
'''Example''': City tax charged for first 7 nights only.

Create 2 Upsell items and 2 Fixed Prices/Daily Prices.

Go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE > UPSELL ITEMS

Create new Upsell Item

Upsell item 1

*Type = Obligatory Tax

*Amount = (enter per person/adult/day) value

*Per = Adult

*Period = Daily

*Description = City Tax

Upsell item 2

*Type - Obligatory Tax

*Amount = (enter total price per 7 nights) value

*Per = Adult

*Period = One Time

*Description = City Tax

Prices > Fixed Prices

Open Rate 1 :

SUMMARY TAB
*Maximum Stay = 7

UPSELL TAB
*Select Upsell Item 1 - per night City Tax

Open Rate 2 :

SUMMARY TAB
*Minimum Stay = 8

UPSELL TAB :
*Select Upsell Item 2 - per night City Tax

Prices > Daily Price Rules

*Open Daily Price 1
*Maximum Stay = 7

*Upsell Items, select Upsell Item 1 - per night City Tax

*Open Daily Price 2
*Minimum Stay = 8

*Upsell Items, select Upsell Item 2 - per night City Tax

</div>
</div>

<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >

== Offer Extras after the Guest has Booked ==
</div>
<div class="mw-collapsible-content">
You use a property with a special setup to sell extras to guests that have already made a booking. They will need to enter their booking number when they make the booking so the owner can ‘group’ the bookings.

<b>Preparations:</b>

Adjustments for your property:

Add a Custom Question to your Booking page {{#fas:cog}} (SETTINGS) PROPERTIES > BOOKING QUESTIONS so a guest can enter the original booking id so you can link the bookings together.

'''1. Set up "Extras" property'''

*Go to {{#fas:cog}} (SETTINGS) PROPERTIES and click on ADD NEW PROPERTY.
**Click on EDIT and you will get to {{#fas:cog}} (SETTINGS) PROPERTIES -> DESCRIPTION. Enter the name (e.g. Extras – after booking) and the currency you accept. Set the "Type of Booking" to "Activity".
*Go to {{#fas:cog}} (SETTINGS) PROPERTIES-> ROOMS ->SETUP
**enter in “Name” the name of your extra (i.e. Welcome Hamper)
**set the "Quantity" = the number you want to sell in advance, this can be based on the number of rooms per day (i.e. one hamper per unit)
**set "Unit Allocation" = One per Booking
**set Collect Number of Guests = No
**Maximum Guest = 1
**set "Maximum Stay" = Single Day Activity
**enter "Accommodation Type" = Welcome Hamper
**Enter in "Accommodation Type" what the guest books e.g. "Welcome Hamper”

Repeat (1) above for the number of Extras you want to offer to your Guests.

Create individual Rooms/Units for each Extra you want to offer (e.g. different prices or types – Large Hamper, Gourmet Hamper, Champagne Hamper, Cooking course, Spa Day)

If you need to collect the number of guests for example Evening meals, you will need to setup the Room/unit slightly differently as you may allow your guests to book per person/adult/child

*Go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP
**enter “Name” – the name of your extra (i.e. Welcome Dinner)
**set the "Quantity" = the number you want to sell in advance, number of guests
**set "Unit Allocation" = One per booking
**set Collect Number of Guests = Yes
**Maximum Guests = Number of guests per booking
**Maximum Adults = Number of Adults per booking, should be the same as the ROOM types you have (may need to be higher if you have a mix of room types)
**Maximum Children= Number of children if you offer different prices for Adult/Child meals
**set "Maximum Stay" = Single Day Activity
**enter "Accommodation Type" = Welcome Meal

*Go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE > PROPERTY BOOKING PAGE > DEVELOPERS and exchange all phrases which refer to accommodation. Enter for example the following in "Custom Text"

Check in|Purchase Date

Book Multiple|Buy Multiple

Book|Buy

Guest|Hamper

Guests|Hamper

Click to Book Now|Click to Buy Now

Confirm Booking|Buy Now

Guest Details|Details

Click here to make another booking|Click here to make another purchase

Click here to make another booking|Click here to make another purchase

'''2. Set prices for your Extras'''

For Single items, like Welcome Hamper etc, Daily Prices will work as you are likely to be selling 1 item per booking.

'''3. Further settings'''

*Go to {{#fas:cog}} (SETTINGS) PROPERTIES-> BOOKING QUESTIONS > CUSTOM QUESTION add a question – Please enter your Accommodation Booking id, set = Obiligatory

*Go to {{#fas:cog}} (SETTINGS) PROPERTIES->PAYMENT COLLECTION and set up payment collection or use payment requests.

*Go to {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT -> CONFIRMATION MESSAGES and customise the confirmation message for the "Extras" property.

We suggest at least delete everything from the default that refers to accommodation. Ensure you have the details of the Custom Question (Original Accommodation Booking id) so that you and the guest have reference to the original booking. (you will need this to ‘group’ the extras to the original booking id.

<span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> You may want to create a new Property for each Extra that you offer to your guests, for example, Food, Experiences, Travel (pickups)

'''4. Optional'''

If you want to offer options to your Guests to select prior to their arrival, for example if you offer Evening meals and you would like you guests to select the number of each dish with their booking, then you should add UPSELL items that will show on the guest booking page.

Go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE > UPSELL ITEMS
*Create an Upsell item for each item
*Type = Optional
*Description = Roast Chicken dinner (for example)
*Amount = 0
*Per = Booking
*Period =Daily
*VAT % = 0

Then go to your Fixed Prices (Upsell tab) Daily Price (Upsell items) for this Extra (Evening Meals), then tick the items that should be shown for these items.

'''Manage extras and bookings'''

We suggest that the original booking is your Master, then open the Extras Booking, go to “Detail” tab and copy the value in your Custom Question – Original booking id

In another window, paste the booking id into the Booking Search box (top right of most pages), click on the booking and then go to the Invoice Tab, scroll down to ‘Add New Booking to Group’ enter the Booking id of the Extras Booking, and click enter, this will create a ‘group booking’ and add the extra to the "Invoice" tab of the booking.

*Set up an Auto Action to confirm to the Guest their ‘Extras’ has been received and linked to their Accommodation booking, using the Booking ids from both bookings in the email.
*Setup an Auto Action to send Payment Request if you have not collected payment at the time of the booking.

</div>
</div>

<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >

== Add two different tax %, but both calculated on the base price.==

</div>
<div class="mw-collapsible-content">

Example:

Base price 100

Tax 1 = 5% = 5

Tax 2 = 9.975% = 9.975

Expected result will be: 114.975

If you already added 5% tax and do not want this applied for the second tax, you can reduce the second one by 5%.

i.e. 9.975 would be charged at 9.5% of the balance including the 5% tax to be the same as 9.975% on the amount without the first tax.

Upsell item 1

Type: obligatory % tax

Amount: 5.0

per: booking

period: one time

Description: Tax 1

Upsell item 2

Type: obligatory % tax

Amount: 9.5

per: booking

period: one time

Description: Tax 2

Another alternative is to combine the two taxes into one amount and charge 14.975%

</div>
</div>
<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >

== An obligatory tax is applied to all bookings, except for business travelers, for whom this tax does not apply.==

</div>
<div class="mw-collapsible-content">
Go to {{#fas:cog}} CONFIGURATION-> BOOKING ENGINE-> UPSELLING and add the tax as an "Upsell" item with the following settings:

Type: Obligatory

Description: Tax (if using multiple languages, enter the description in all languages)

Amount: 1.5

Per: Booking

Period: One-time

VAT %: If VAT is included, enter the corresponding VAT rate

Then, create a obligatory upsell for the tax, and then a second upsell titled "I am a business traveler" with the same values, but negative, to subtract the tax again.

Upsell Items

2024-03-15T06:26:38Z

Eleni: /* Example 9: A mandatory tax is applied to all bookings, except for business travelers, for whom this tax does not apply. */

[[Category:Properties]]
[[Category:How to]]
[[Category:Invoice]]
[[Category:Enhanced_Selling]]
[[Category:Booking_Engine]]
[[Category:Use_Cases]]
<div class="heading">Upsell Items</div>
This page is about the menu {{#fas:cog}} (SETTINGS) BOOKING ENGINE >UPSELL ITEMS and explains how you can sell extras and add fees for direct bookings.

=Create Upsell Items=
Upsell Items are shown on the booking page after the guest has selected their room or rooms.

The items can be used to show and allow booking of optional items and services or to add compulsory fee's like taxes and charges.

Up to 20 upsell items can be created per property.

If you allow "Multiple Room Bookings" the system will apply obligatory extras to all rooms and allow optional extras for all rooms.

<div class="warning">{{#fas:exclamation-triangle}} Upsell Items can not be exported to OTAs. If required you can set them up directly in the channel. Also you need prices for each room. Price linking across rooms or properties will not work. </div>

= Type of Item=
Upsell items of the following types can be created. The Description can be entered in each language. The description can contain HTML tags to enhance the on screen display. These tags will not show in emails, rate description and invoice fields. You can add a picture which has been uploaded by adding the "Image Tag" from SETTINGS -> BOOKING ENGINE -> PICTURES.

== Optional ==
The optional item type is selected by a check box on the booking page.

The Amount value is the cost of the item. Negative Amounts are allowed and will create a discount.

The Per and Period values are used to calculate how many of the items are required.

=== Optional Quantity ===
The optional quantity type works like the optional type except the guest can select the quantity they would like using a selector.

=== Optional Percentage ===
The optional percentage is calculated and added to invoice when the item is selected.

The percentage value should be entered in the Amount field as a number, ie 10 = 10%

The setting Per Room means the value is calculated as a percentage of the room price and not other upsell items.
The setting Per Booking means the value is calculated as a percentage of the room price plus all selected items appearing before this one. See "Order of the Items" for more information.

The Period value is not used for percentage items.

== Obligatory ==
The obligatory type is like an optional type except it is added automatically to the booking and cannot be removed.
An example would be a cleaning charge or fee.

*Per = Booking
The percentage is calculated on the room price plus all selected extras defined before this one. Extra items defined after this will not be included in the percentage calculation.
This could be used to add tax free items after the tax calculation.

*Per = Room
The percentage is calculated on the room price only.

=== Obligatory Cleaning ===
This fee will be applied to the booking page. It will not send to OTAs. Some OTAs allow to send cleaning fees. For information where to set this up see the channels help pages.

=== Obligatory Percentage ===
The obligatory percentage type is like the Optional Percentage type except it is always calculated and added to the booking and cannot be removed.

A common use of the obligatory percentage item is to add one or more sales taxes.

The setting Per Room means the value is calculated as a percentage of the room price and not other upsell items.
The setting Per Booking means the value is calculated as a percentage of the room price plus all selected items appearing before this one. See "Order of the Items" for more information.

=== Obligatory Percentage Tax ===
The obligatory percentage tax type is like the Obligatory Percentage type except it that it will be added to the "Price" field and the "Tax" field in the "Charges and Payments" tab the booking.

If the tax only applies on the room and does not accumulate with other taxes set "per" = Room

== Refundable==
Under "Period" upsell items can be set to be "Refundable". Refundable upsell items work like obligatory upsell items but are not sent to comparison sites like Trivago or Tripadvisor.

= Description =
The Description can be entered in each language. The description can contain HTML tags to enhance the on screen display. These tags will not show in emails, rate description and invoice fields. You can add a picture which has been uploaded.

=Status=
You can show an invoice sum for certain upsell items only, exclude upsell items from the total, or group specific items in reports.
To do this you use the status. You set the status field of the invoice item include a pipe symbol | between the description text and the status text. For example Description of item | Status.

= Order of the Items =
The order in which the items are defined in the control panel is important for percentage calculations.

With the exception of per room percentages, percentage items are applied to the room price and any items above it.

For example, if you want to add an item and not have an obligatory tax apply to it, create the obligatory tax before the item.

Obligatory upsell items appear on the booking page in the room section. Other upsell items appear as "Add Extra's" in the order defined

= Voucher Codes =
Voucher code discount values can also be affected by the order upsell items are created. Voucher code discounts are not applied to any items from or after the first compulsory percentage item.

= VAT =
Each item can be assigned it's own VAT rate if for example some items are VAT free or have discounted VAT rates.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> VAT is generally the tax already included in the price and should not be confused with a tax added by an obligatory percentage value.

= Adding an Upsell Item to a Booking =
A selector is available to add the Upsell Items to existing bookings in the control panel on the bookings "Charges and Payments" tab.

[[Image:Upsell1.png|550px|link=]]
[[Media:Upsell1.png|view large]]

= Limiting availability of items =
Upsell items can be enabled/disabled for individual Daily Prices or Fixed Prices. When a booking is made only those upsell items enabled for any price involved in the booking will be offered to the guest.

[[Image:Upsell2.png|550px|link=]]
[[Media:Upsell2.png|view large]]

If you have extras you only sell on site you can set them up as "Invoice Items" in {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT->INVOICING.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Limiting upsell items does not work properly when prices are linked.

=Different upsell items for different rooms=
Upsell items are created on property level. However, you can activate an upsell item for a price, and the price can be specific for a room.

Create your different upsell items.

In the prices go to the upsell section and activate/deactivate the upsell you want for the room that is attached to the price.

= Display prices including obligatory fees on the first screen on your booking page=
To do this, you set Total Price Style = "Total including obligatory" in {{#fas:cog}}(SETTINGS) BOOKING ENGINE > PROPERTY BOOKING PAGE.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> With this setting you can not use "Per Booking" fees with multi-room bookings. If you apply "Per Booking" fees please disable multi-room bookings.

=Reports and Templates=
The value or quantity of each individual item can be added as columns in custom reports.

The columns are called "Upsell 1 Value" and "Upsell 1 Qty" etc. where the number is the order they have been created.

[[Template Variables|Template Variables]] can be used to display invoice charges in invoices, booking templates or Email templates.

= Activities =
If you want to offer extras separate to the booking and manage and/or display availability through the system have a look here: [[Sell Extras like Activities or Car Rental]]

= Examples =
<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >
== Obligatory Cleaning Fee ==
</div>
<div class="mw-collapsible-content">

'''Example''': An obligatory cleaning fee of 50 applies once to all bookings.

Go to {{#fas:cog}} (SETTINGS) PROPERTIES->UPSELL ITEMS and add the cleaning fee as an "Upsell Item" with the settings

Type = obligatory

Description = Cleaning Fee (if multiple languages are activated enter the description in all languages)

Amount = 50

Per = booking

Period = one time

Vat % = if applicable enter the VAT rate
</div>
</div>

<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >

== Optional Breakfast ==
</div>
<div class="mw-collapsible-content">
'''Example''': A guest house offers an optional breakfast costing 10 per day. 19% VAT are included in the price for the breakfast.

Go to {{#fas:cog}} (SETTINGS) PROPERTIES->UPSELL ITEMS and add breakfast as an "Upsell Item" with the settings

Type = optional

Amount = 10

Per = person

Period = daily

Vat % = 19
</div>
</div>

<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >

== Breakfast with Different VAT Rate than Lodging ==
</div>
<div class="mw-collapsible-content">
'''Example''': 7% VAT are included in the room price. The lodging offers breakfast as an extra. 19% VAT are included in the price for the breakfast. Additionally the lodging needs to charge 5% city tax on which 7% VAT applies

Go to {{#fas:cog}} (SETTINGS) PROPERTIES->BOOKING RULES and set "Vat Rate %" = 7

Go to {{#fas:cog}} (SETTINGS) PROPERTIES->UPSELL ITEMS and

1) add breakfast as an "Upsell Item" with "Vat %" = 19

2) add city tax as an obligarory % tax "Upsell Item"

To show VAT change your confirmations ({{#fas:cog}} (SETTINGS) GUEST MANAGEMENT->CONFIRMATION MESSAGES) and invoice template ({{#fas:cog}} (SETTINGS) GUEST MANAGEMENT->INVOICING) to use the template variable [INVOICETABLEVAT].
</div>
</div>

<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >

== City Tax ==
</div>
<div class="mw-collapsible-content">
'''Example''': A lodging needs to charge 5% city tax on all bookings.

Go to {{#fas:cog}} (SETTINGS) PROPERTIES->UPSELL ITEMS and add the tax as an "Upsell Item" with the settings

Type = obligatory % tax

Description = City Tax (if multiple languages are activated enter the description in all languages)

Amount = 5

Per = booking

Period = one time

Vat % = if applicable enter the VAT rate
</div>
</div>

<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >

== City Tax Only for Children Above a Certain Age ==
</div>
<div class="mw-collapsible-content">
'''Example''': City tax only applies to children over 10 years of age.

Go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE > PROPERTY BOOKING PAGE > DEVELOPERS "Custom Text" and exchange the default text for children:

Children|Children under 10
Child|Child under 10
</div>
</div>

<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >

== City Tax charged for first 7 nights only ==

</div>
<div class="mw-collapsible-content">
'''Example''': City tax charged for first 7 nights only.

Create 2 Upsell items and 2 Fixed Prices/Daily Prices.

Go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE > UPSELL ITEMS

Create new Upsell Item

Upsell item 1

*Type = Obligatory Tax

*Amount = (enter per person/adult/day) value

*Per = Adult

*Period = Daily

*Description = City Tax

Upsell item 2

*Type - Obligatory Tax

*Amount = (enter total price per 7 nights) value

*Per = Adult

*Period = One Time

*Description = City Tax

Prices > Fixed Prices

Open Rate 1 :

SUMMARY TAB
*Maximum Stay = 7

UPSELL TAB
*Select Upsell Item 1 - per night City Tax

Open Rate 2 :

SUMMARY TAB
*Minimum Stay = 8

UPSELL TAB :
*Select Upsell Item 2 - per night City Tax

Prices > Daily Price Rules

*Open Daily Price 1
*Maximum Stay = 7

*Upsell Items, select Upsell Item 1 - per night City Tax

*Open Daily Price 2
*Minimum Stay = 8

*Upsell Items, select Upsell Item 2 - per night City Tax

</div>
</div>

<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >

== Offer Extras after the Guest has Booked ==
</div>
<div class="mw-collapsible-content">
You use a property with a special setup to sell extras to guests that have already made a booking. They will need to enter their booking number when they make the booking so the owner can ‘group’ the bookings.

<b>Preparations:</b>

Adjustments for your property:

Add a Custom Question to your Booking page {{#fas:cog}} (SETTINGS) PROPERTIES > BOOKING QUESTIONS so a guest can enter the original booking id so you can link the bookings together.

'''1. Set up "Extras" property'''

*Go to {{#fas:cog}} (SETTINGS) PROPERTIES and click on ADD NEW PROPERTY.
**Click on EDIT and you will get to {{#fas:cog}} (SETTINGS) PROPERTIES -> DESCRIPTION. Enter the name (e.g. Extras – after booking) and the currency you accept. Set the "Type of Booking" to "Activity".
*Go to {{#fas:cog}} (SETTINGS) PROPERTIES-> ROOMS ->SETUP
**enter in “Name” the name of your extra (i.e. Welcome Hamper)
**set the "Quantity" = the number you want to sell in advance, this can be based on the number of rooms per day (i.e. one hamper per unit)
**set "Unit Allocation" = One per Booking
**set Collect Number of Guests = No
**Maximum Guest = 1
**set "Maximum Stay" = Single Day Activity
**enter "Accommodation Type" = Welcome Hamper
**Enter in "Accommodation Type" what the guest books e.g. "Welcome Hamper”

Repeat (1) above for the number of Extras you want to offer to your Guests.

Create individual Rooms/Units for each Extra you want to offer (e.g. different prices or types – Large Hamper, Gourmet Hamper, Champagne Hamper, Cooking course, Spa Day)

If you need to collect the number of guests for example Evening meals, you will need to setup the Room/unit slightly differently as you may allow your guests to book per person/adult/child

*Go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP
**enter “Name” – the name of your extra (i.e. Welcome Dinner)
**set the "Quantity" = the number you want to sell in advance, number of guests
**set "Unit Allocation" = One per booking
**set Collect Number of Guests = Yes
**Maximum Guests = Number of guests per booking
**Maximum Adults = Number of Adults per booking, should be the same as the ROOM types you have (may need to be higher if you have a mix of room types)
**Maximum Children= Number of children if you offer different prices for Adult/Child meals
**set "Maximum Stay" = Single Day Activity
**enter "Accommodation Type" = Welcome Meal

*Go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE > PROPERTY BOOKING PAGE > DEVELOPERS and exchange all phrases which refer to accommodation. Enter for example the following in "Custom Text"

Check in|Purchase Date

Book Multiple|Buy Multiple

Book|Buy

Guest|Hamper

Guests|Hamper

Click to Book Now|Click to Buy Now

Confirm Booking|Buy Now

Guest Details|Details

Click here to make another booking|Click here to make another purchase

Click here to make another booking|Click here to make another purchase

'''2. Set prices for your Extras'''

For Single items, like Welcome Hamper etc, Daily Prices will work as you are likely to be selling 1 item per booking.

'''3. Further settings'''

*Go to {{#fas:cog}} (SETTINGS) PROPERTIES-> BOOKING QUESTIONS > CUSTOM QUESTION add a question – Please enter your Accommodation Booking id, set = Obiligatory

*Go to {{#fas:cog}} (SETTINGS) PROPERTIES->PAYMENT COLLECTION and set up payment collection or use payment requests.

*Go to {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT -> CONFIRMATION MESSAGES and customise the confirmation message for the "Extras" property.

We suggest at least delete everything from the default that refers to accommodation. Ensure you have the details of the Custom Question (Original Accommodation Booking id) so that you and the guest have reference to the original booking. (you will need this to ‘group’ the extras to the original booking id.

<span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> You may want to create a new Property for each Extra that you offer to your guests, for example, Food, Experiences, Travel (pickups)

'''4. Optional'''

If you want to offer options to your Guests to select prior to their arrival, for example if you offer Evening meals and you would like you guests to select the number of each dish with their booking, then you should add UPSELL items that will show on the guest booking page.

Go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE > UPSELL ITEMS
*Create an Upsell item for each item
*Type = Optional
*Description = Roast Chicken dinner (for example)
*Amount = 0
*Per = Booking
*Period =Daily
*VAT % = 0

Then go to your Fixed Prices (Upsell tab) Daily Price (Upsell items) for this Extra (Evening Meals), then tick the items that should be shown for these items.

'''Manage extras and bookings'''

We suggest that the original booking is your Master, then open the Extras Booking, go to “Detail” tab and copy the value in your Custom Question – Original booking id

In another window, paste the booking id into the Booking Search box (top right of most pages), click on the booking and then go to the Invoice Tab, scroll down to ‘Add New Booking to Group’ enter the Booking id of the Extras Booking, and click enter, this will create a ‘group booking’ and add the extra to the "Invoice" tab of the booking.

*Set up an Auto Action to confirm to the Guest their ‘Extras’ has been received and linked to their Accommodation booking, using the Booking ids from both bookings in the email.
*Setup an Auto Action to send Payment Request if you have not collected payment at the time of the booking.

</div>
</div>

<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >

== Add two different tax %, but both calculated on the base price.==

</div>
<div class="mw-collapsible-content">

Example:

Base price 100

Tax 1 = 5% = 5

Tax 2 = 9.975% = 9.975

Expected result will be: 114.975

If you already added 5% tax and do not want this applied for the second tax, you can reduce the second one by 5%.

i.e. 9.975 would be charged at 9.5% of the balance including the 5% tax to be the same as 9.975% on the amount without the first tax.

Upsell item 1

Type: obligatory % tax

Amount: 5.0

per: booking

period: one time

Description: Tax 1

Upsell item 2

Type: obligatory % tax

Amount: 9.5

per: booking

period: one time

Description: Tax 2

Another alternative is to combine the two taxes into one amount and charge 14.975%

</div>
</div>
<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >

==Example 9: An obligatory tax is applied to all bookings, except for business travelers, for whom this tax does not apply.==

</div>
<div class="mw-collapsible-content">
Go to {{#fas:cog}} CONFIGURATION-> BOOKING ENGINE-> UPSELLING and add the tax as an "Upsell" item with the following settings:

Type: Obligatory

Description: Tax (if using multiple languages, enter the description in all languages)

Amount: 1.5

Per: Booking

Period: One-time

VAT %: If VAT is included, enter the corresponding VAT rate

Then, create a obligatory upsell for the tax, and then a second upsell titled "I am a business traveler" with the same values, but negative, to subtract the tax again.

Upsell Items

2024-03-15T06:26:13Z

Eleni: /* Example 9: A mandatory tax is applied to all bookings, except for business travelers, for whom this tax does not apply. */

[[Category:Properties]]
[[Category:How to]]
[[Category:Invoice]]
[[Category:Enhanced_Selling]]
[[Category:Booking_Engine]]
[[Category:Use_Cases]]
<div class="heading">Upsell Items</div>
This page is about the menu {{#fas:cog}} (SETTINGS) BOOKING ENGINE >UPSELL ITEMS and explains how you can sell extras and add fees for direct bookings.

=Create Upsell Items=
Upsell Items are shown on the booking page after the guest has selected their room or rooms.

The items can be used to show and allow booking of optional items and services or to add compulsory fee's like taxes and charges.

Up to 20 upsell items can be created per property.

If you allow "Multiple Room Bookings" the system will apply obligatory extras to all rooms and allow optional extras for all rooms.

<div class="warning">{{#fas:exclamation-triangle}} Upsell Items can not be exported to OTAs. If required you can set them up directly in the channel. Also you need prices for each room. Price linking across rooms or properties will not work. </div>

= Type of Item=
Upsell items of the following types can be created. The Description can be entered in each language. The description can contain HTML tags to enhance the on screen display. These tags will not show in emails, rate description and invoice fields. You can add a picture which has been uploaded by adding the "Image Tag" from SETTINGS -> BOOKING ENGINE -> PICTURES.

== Optional ==
The optional item type is selected by a check box on the booking page.

The Amount value is the cost of the item. Negative Amounts are allowed and will create a discount.

The Per and Period values are used to calculate how many of the items are required.

=== Optional Quantity ===
The optional quantity type works like the optional type except the guest can select the quantity they would like using a selector.

=== Optional Percentage ===
The optional percentage is calculated and added to invoice when the item is selected.

The percentage value should be entered in the Amount field as a number, ie 10 = 10%

The setting Per Room means the value is calculated as a percentage of the room price and not other upsell items.
The setting Per Booking means the value is calculated as a percentage of the room price plus all selected items appearing before this one. See "Order of the Items" for more information.

The Period value is not used for percentage items.

== Obligatory ==
The obligatory type is like an optional type except it is added automatically to the booking and cannot be removed.
An example would be a cleaning charge or fee.

*Per = Booking
The percentage is calculated on the room price plus all selected extras defined before this one. Extra items defined after this will not be included in the percentage calculation.
This could be used to add tax free items after the tax calculation.

*Per = Room
The percentage is calculated on the room price only.

=== Obligatory Cleaning ===
This fee will be applied to the booking page. It will not send to OTAs. Some OTAs allow to send cleaning fees. For information where to set this up see the channels help pages.

=== Obligatory Percentage ===
The obligatory percentage type is like the Optional Percentage type except it is always calculated and added to the booking and cannot be removed.

A common use of the obligatory percentage item is to add one or more sales taxes.

The setting Per Room means the value is calculated as a percentage of the room price and not other upsell items.
The setting Per Booking means the value is calculated as a percentage of the room price plus all selected items appearing before this one. See "Order of the Items" for more information.

=== Obligatory Percentage Tax ===
The obligatory percentage tax type is like the Obligatory Percentage type except it that it will be added to the "Price" field and the "Tax" field in the "Charges and Payments" tab the booking.

If the tax only applies on the room and does not accumulate with other taxes set "per" = Room

== Refundable==
Under "Period" upsell items can be set to be "Refundable". Refundable upsell items work like obligatory upsell items but are not sent to comparison sites like Trivago or Tripadvisor.

= Description =
The Description can be entered in each language. The description can contain HTML tags to enhance the on screen display. These tags will not show in emails, rate description and invoice fields. You can add a picture which has been uploaded.

=Status=
You can show an invoice sum for certain upsell items only, exclude upsell items from the total, or group specific items in reports.
To do this you use the status. You set the status field of the invoice item include a pipe symbol | between the description text and the status text. For example Description of item | Status.

= Order of the Items =
The order in which the items are defined in the control panel is important for percentage calculations.

With the exception of per room percentages, percentage items are applied to the room price and any items above it.

For example, if you want to add an item and not have an obligatory tax apply to it, create the obligatory tax before the item.

Obligatory upsell items appear on the booking page in the room section. Other upsell items appear as "Add Extra's" in the order defined

= Voucher Codes =
Voucher code discount values can also be affected by the order upsell items are created. Voucher code discounts are not applied to any items from or after the first compulsory percentage item.

= VAT =
Each item can be assigned it's own VAT rate if for example some items are VAT free or have discounted VAT rates.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> VAT is generally the tax already included in the price and should not be confused with a tax added by an obligatory percentage value.

= Adding an Upsell Item to a Booking =
A selector is available to add the Upsell Items to existing bookings in the control panel on the bookings "Charges and Payments" tab.

[[Image:Upsell1.png|550px|link=]]
[[Media:Upsell1.png|view large]]

= Limiting availability of items =
Upsell items can be enabled/disabled for individual Daily Prices or Fixed Prices. When a booking is made only those upsell items enabled for any price involved in the booking will be offered to the guest.

[[Image:Upsell2.png|550px|link=]]
[[Media:Upsell2.png|view large]]

If you have extras you only sell on site you can set them up as "Invoice Items" in {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT->INVOICING.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Limiting upsell items does not work properly when prices are linked.

=Different upsell items for different rooms=
Upsell items are created on property level. However, you can activate an upsell item for a price, and the price can be specific for a room.

Create your different upsell items.

In the prices go to the upsell section and activate/deactivate the upsell you want for the room that is attached to the price.

= Display prices including obligatory fees on the first screen on your booking page=
To do this, you set Total Price Style = "Total including obligatory" in {{#fas:cog}}(SETTINGS) BOOKING ENGINE > PROPERTY BOOKING PAGE.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> With this setting you can not use "Per Booking" fees with multi-room bookings. If you apply "Per Booking" fees please disable multi-room bookings.

=Reports and Templates=
The value or quantity of each individual item can be added as columns in custom reports.

The columns are called "Upsell 1 Value" and "Upsell 1 Qty" etc. where the number is the order they have been created.

[[Template Variables|Template Variables]] can be used to display invoice charges in invoices, booking templates or Email templates.

= Activities =
If you want to offer extras separate to the booking and manage and/or display availability through the system have a look here: [[Sell Extras like Activities or Car Rental]]

= Examples =
<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >
== Obligatory Cleaning Fee ==
</div>
<div class="mw-collapsible-content">

'''Example''': An obligatory cleaning fee of 50 applies once to all bookings.

Go to {{#fas:cog}} (SETTINGS) PROPERTIES->UPSELL ITEMS and add the cleaning fee as an "Upsell Item" with the settings

Type = obligatory

Description = Cleaning Fee (if multiple languages are activated enter the description in all languages)

Amount = 50

Per = booking

Period = one time

Vat % = if applicable enter the VAT rate
</div>
</div>

<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >

== Optional Breakfast ==
</div>
<div class="mw-collapsible-content">
'''Example''': A guest house offers an optional breakfast costing 10 per day. 19% VAT are included in the price for the breakfast.

Go to {{#fas:cog}} (SETTINGS) PROPERTIES->UPSELL ITEMS and add breakfast as an "Upsell Item" with the settings

Type = optional

Amount = 10

Per = person

Period = daily

Vat % = 19
</div>
</div>

<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >

== Breakfast with Different VAT Rate than Lodging ==
</div>
<div class="mw-collapsible-content">
'''Example''': 7% VAT are included in the room price. The lodging offers breakfast as an extra. 19% VAT are included in the price for the breakfast. Additionally the lodging needs to charge 5% city tax on which 7% VAT applies

Go to {{#fas:cog}} (SETTINGS) PROPERTIES->BOOKING RULES and set "Vat Rate %" = 7

Go to {{#fas:cog}} (SETTINGS) PROPERTIES->UPSELL ITEMS and

1) add breakfast as an "Upsell Item" with "Vat %" = 19

2) add city tax as an obligarory % tax "Upsell Item"

To show VAT change your confirmations ({{#fas:cog}} (SETTINGS) GUEST MANAGEMENT->CONFIRMATION MESSAGES) and invoice template ({{#fas:cog}} (SETTINGS) GUEST MANAGEMENT->INVOICING) to use the template variable [INVOICETABLEVAT].
</div>
</div>

<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >

== City Tax ==
</div>
<div class="mw-collapsible-content">
'''Example''': A lodging needs to charge 5% city tax on all bookings.

Go to {{#fas:cog}} (SETTINGS) PROPERTIES->UPSELL ITEMS and add the tax as an "Upsell Item" with the settings

Type = obligatory % tax

Description = City Tax (if multiple languages are activated enter the description in all languages)

Amount = 5

Per = booking

Period = one time

Vat % = if applicable enter the VAT rate
</div>
</div>

<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >

== City Tax Only for Children Above a Certain Age ==
</div>
<div class="mw-collapsible-content">
'''Example''': City tax only applies to children over 10 years of age.

Go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE > PROPERTY BOOKING PAGE > DEVELOPERS "Custom Text" and exchange the default text for children:

Children|Children under 10
Child|Child under 10
</div>
</div>

<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >

== City Tax charged for first 7 nights only ==

</div>
<div class="mw-collapsible-content">
'''Example''': City tax charged for first 7 nights only.

Create 2 Upsell items and 2 Fixed Prices/Daily Prices.

Go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE > UPSELL ITEMS

Create new Upsell Item

Upsell item 1

*Type = Obligatory Tax

*Amount = (enter per person/adult/day) value

*Per = Adult

*Period = Daily

*Description = City Tax

Upsell item 2

*Type - Obligatory Tax

*Amount = (enter total price per 7 nights) value

*Per = Adult

*Period = One Time

*Description = City Tax

Prices > Fixed Prices

Open Rate 1 :

SUMMARY TAB
*Maximum Stay = 7

UPSELL TAB
*Select Upsell Item 1 - per night City Tax

Open Rate 2 :

SUMMARY TAB
*Minimum Stay = 8

UPSELL TAB :
*Select Upsell Item 2 - per night City Tax

Prices > Daily Price Rules

*Open Daily Price 1
*Maximum Stay = 7

*Upsell Items, select Upsell Item 1 - per night City Tax

*Open Daily Price 2
*Minimum Stay = 8

*Upsell Items, select Upsell Item 2 - per night City Tax

</div>
</div>

<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >

== Offer Extras after the Guest has Booked ==
</div>
<div class="mw-collapsible-content">
You use a property with a special setup to sell extras to guests that have already made a booking. They will need to enter their booking number when they make the booking so the owner can ‘group’ the bookings.

<b>Preparations:</b>

Adjustments for your property:

Add a Custom Question to your Booking page {{#fas:cog}} (SETTINGS) PROPERTIES > BOOKING QUESTIONS so a guest can enter the original booking id so you can link the bookings together.

'''1. Set up "Extras" property'''

*Go to {{#fas:cog}} (SETTINGS) PROPERTIES and click on ADD NEW PROPERTY.
**Click on EDIT and you will get to {{#fas:cog}} (SETTINGS) PROPERTIES -> DESCRIPTION. Enter the name (e.g. Extras – after booking) and the currency you accept. Set the "Type of Booking" to "Activity".
*Go to {{#fas:cog}} (SETTINGS) PROPERTIES-> ROOMS ->SETUP
**enter in “Name” the name of your extra (i.e. Welcome Hamper)
**set the "Quantity" = the number you want to sell in advance, this can be based on the number of rooms per day (i.e. one hamper per unit)
**set "Unit Allocation" = One per Booking
**set Collect Number of Guests = No
**Maximum Guest = 1
**set "Maximum Stay" = Single Day Activity
**enter "Accommodation Type" = Welcome Hamper
**Enter in "Accommodation Type" what the guest books e.g. "Welcome Hamper”

Repeat (1) above for the number of Extras you want to offer to your Guests.

Create individual Rooms/Units for each Extra you want to offer (e.g. different prices or types – Large Hamper, Gourmet Hamper, Champagne Hamper, Cooking course, Spa Day)

If you need to collect the number of guests for example Evening meals, you will need to setup the Room/unit slightly differently as you may allow your guests to book per person/adult/child

*Go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP
**enter “Name” – the name of your extra (i.e. Welcome Dinner)
**set the "Quantity" = the number you want to sell in advance, number of guests
**set "Unit Allocation" = One per booking
**set Collect Number of Guests = Yes
**Maximum Guests = Number of guests per booking
**Maximum Adults = Number of Adults per booking, should be the same as the ROOM types you have (may need to be higher if you have a mix of room types)
**Maximum Children= Number of children if you offer different prices for Adult/Child meals
**set "Maximum Stay" = Single Day Activity
**enter "Accommodation Type" = Welcome Meal

*Go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE > PROPERTY BOOKING PAGE > DEVELOPERS and exchange all phrases which refer to accommodation. Enter for example the following in "Custom Text"

Check in|Purchase Date

Book Multiple|Buy Multiple

Book|Buy

Guest|Hamper

Guests|Hamper

Click to Book Now|Click to Buy Now

Confirm Booking|Buy Now

Guest Details|Details

Click here to make another booking|Click here to make another purchase

Click here to make another booking|Click here to make another purchase

'''2. Set prices for your Extras'''

For Single items, like Welcome Hamper etc, Daily Prices will work as you are likely to be selling 1 item per booking.

'''3. Further settings'''

*Go to {{#fas:cog}} (SETTINGS) PROPERTIES-> BOOKING QUESTIONS > CUSTOM QUESTION add a question – Please enter your Accommodation Booking id, set = Obiligatory

*Go to {{#fas:cog}} (SETTINGS) PROPERTIES->PAYMENT COLLECTION and set up payment collection or use payment requests.

*Go to {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT -> CONFIRMATION MESSAGES and customise the confirmation message for the "Extras" property.

We suggest at least delete everything from the default that refers to accommodation. Ensure you have the details of the Custom Question (Original Accommodation Booking id) so that you and the guest have reference to the original booking. (you will need this to ‘group’ the extras to the original booking id.

<span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> You may want to create a new Property for each Extra that you offer to your guests, for example, Food, Experiences, Travel (pickups)

'''4. Optional'''

If you want to offer options to your Guests to select prior to their arrival, for example if you offer Evening meals and you would like you guests to select the number of each dish with their booking, then you should add UPSELL items that will show on the guest booking page.

Go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE > UPSELL ITEMS
*Create an Upsell item for each item
*Type = Optional
*Description = Roast Chicken dinner (for example)
*Amount = 0
*Per = Booking
*Period =Daily
*VAT % = 0

Then go to your Fixed Prices (Upsell tab) Daily Price (Upsell items) for this Extra (Evening Meals), then tick the items that should be shown for these items.

'''Manage extras and bookings'''

We suggest that the original booking is your Master, then open the Extras Booking, go to “Detail” tab and copy the value in your Custom Question – Original booking id

In another window, paste the booking id into the Booking Search box (top right of most pages), click on the booking and then go to the Invoice Tab, scroll down to ‘Add New Booking to Group’ enter the Booking id of the Extras Booking, and click enter, this will create a ‘group booking’ and add the extra to the "Invoice" tab of the booking.

*Set up an Auto Action to confirm to the Guest their ‘Extras’ has been received and linked to their Accommodation booking, using the Booking ids from both bookings in the email.
*Setup an Auto Action to send Payment Request if you have not collected payment at the time of the booking.

</div>
</div>

<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >

== Add two different tax %, but both calculated on the base price.==

</div>
<div class="mw-collapsible-content">

Example:

Base price 100

Tax 1 = 5% = 5

Tax 2 = 9.975% = 9.975

Expected result will be: 114.975

If you already added 5% tax and do not want this applied for the second tax, you can reduce the second one by 5%.

i.e. 9.975 would be charged at 9.5% of the balance including the 5% tax to be the same as 9.975% on the amount without the first tax.

Upsell item 1

Type: obligatory % tax

Amount: 5.0

per: booking

period: one time

Description: Tax 1

Upsell item 2

Type: obligatory % tax

Amount: 9.5

per: booking

period: one time

Description: Tax 2

Another alternative is to combine the two taxes into one amount and charge 14.975%

</div>
</div>
<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >

==Example 9: A mandatory tax is applied to all bookings, except for business travelers, for whom this tax does not apply.==

</div>
<div class="mw-collapsible-content">
Go to {{#fas:cog}} CONFIGURATION-> BOOKING ENGINE-> UPSELLING and add the tax as an "Upsell" item with the following settings:

Type: Obligatory

Description: Tax (if using multiple languages, enter the description in all languages)

Amount: 1.5

Per: Booking

Period: One-time

VAT %: If VAT is included, enter the corresponding VAT rate

Then, create a obligatory upsell for the tax, and then a second upsell titled "I am a business traveler" with the same values, but negative, to subtract the tax again.

Upsell Items

2024-03-15T06:25:09Z

Eleni: /* Add two different tax %, but both calculated on the base price. */

[[Category:Properties]]
[[Category:How to]]
[[Category:Invoice]]
[[Category:Enhanced_Selling]]
[[Category:Booking_Engine]]
[[Category:Use_Cases]]
<div class="heading">Upsell Items</div>
This page is about the menu {{#fas:cog}} (SETTINGS) BOOKING ENGINE >UPSELL ITEMS and explains how you can sell extras and add fees for direct bookings.

=Create Upsell Items=
Upsell Items are shown on the booking page after the guest has selected their room or rooms.

The items can be used to show and allow booking of optional items and services or to add compulsory fee's like taxes and charges.

Up to 20 upsell items can be created per property.

If you allow "Multiple Room Bookings" the system will apply obligatory extras to all rooms and allow optional extras for all rooms.

<div class="warning">{{#fas:exclamation-triangle}} Upsell Items can not be exported to OTAs. If required you can set them up directly in the channel. Also you need prices for each room. Price linking across rooms or properties will not work. </div>

= Type of Item=
Upsell items of the following types can be created. The Description can be entered in each language. The description can contain HTML tags to enhance the on screen display. These tags will not show in emails, rate description and invoice fields. You can add a picture which has been uploaded by adding the "Image Tag" from SETTINGS -> BOOKING ENGINE -> PICTURES.

== Optional ==
The optional item type is selected by a check box on the booking page.

The Amount value is the cost of the item. Negative Amounts are allowed and will create a discount.

The Per and Period values are used to calculate how many of the items are required.

=== Optional Quantity ===
The optional quantity type works like the optional type except the guest can select the quantity they would like using a selector.

=== Optional Percentage ===
The optional percentage is calculated and added to invoice when the item is selected.

The percentage value should be entered in the Amount field as a number, ie 10 = 10%

The setting Per Room means the value is calculated as a percentage of the room price and not other upsell items.
The setting Per Booking means the value is calculated as a percentage of the room price plus all selected items appearing before this one. See "Order of the Items" for more information.

The Period value is not used for percentage items.

== Obligatory ==
The obligatory type is like an optional type except it is added automatically to the booking and cannot be removed.
An example would be a cleaning charge or fee.

*Per = Booking
The percentage is calculated on the room price plus all selected extras defined before this one. Extra items defined after this will not be included in the percentage calculation.
This could be used to add tax free items after the tax calculation.

*Per = Room
The percentage is calculated on the room price only.

=== Obligatory Cleaning ===
This fee will be applied to the booking page. It will not send to OTAs. Some OTAs allow to send cleaning fees. For information where to set this up see the channels help pages.

=== Obligatory Percentage ===
The obligatory percentage type is like the Optional Percentage type except it is always calculated and added to the booking and cannot be removed.

A common use of the obligatory percentage item is to add one or more sales taxes.

The setting Per Room means the value is calculated as a percentage of the room price and not other upsell items.
The setting Per Booking means the value is calculated as a percentage of the room price plus all selected items appearing before this one. See "Order of the Items" for more information.

=== Obligatory Percentage Tax ===
The obligatory percentage tax type is like the Obligatory Percentage type except it that it will be added to the "Price" field and the "Tax" field in the "Charges and Payments" tab the booking.

If the tax only applies on the room and does not accumulate with other taxes set "per" = Room

== Refundable==
Under "Period" upsell items can be set to be "Refundable". Refundable upsell items work like obligatory upsell items but are not sent to comparison sites like Trivago or Tripadvisor.

= Description =
The Description can be entered in each language. The description can contain HTML tags to enhance the on screen display. These tags will not show in emails, rate description and invoice fields. You can add a picture which has been uploaded.

=Status=
You can show an invoice sum for certain upsell items only, exclude upsell items from the total, or group specific items in reports.
To do this you use the status. You set the status field of the invoice item include a pipe symbol | between the description text and the status text. For example Description of item | Status.

= Order of the Items =
The order in which the items are defined in the control panel is important for percentage calculations.

With the exception of per room percentages, percentage items are applied to the room price and any items above it.

For example, if you want to add an item and not have an obligatory tax apply to it, create the obligatory tax before the item.

Obligatory upsell items appear on the booking page in the room section. Other upsell items appear as "Add Extra's" in the order defined

= Voucher Codes =
Voucher code discount values can also be affected by the order upsell items are created. Voucher code discounts are not applied to any items from or after the first compulsory percentage item.

= VAT =
Each item can be assigned it's own VAT rate if for example some items are VAT free or have discounted VAT rates.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> VAT is generally the tax already included in the price and should not be confused with a tax added by an obligatory percentage value.

= Adding an Upsell Item to a Booking =
A selector is available to add the Upsell Items to existing bookings in the control panel on the bookings "Charges and Payments" tab.

[[Image:Upsell1.png|550px|link=]]
[[Media:Upsell1.png|view large]]

= Limiting availability of items =
Upsell items can be enabled/disabled for individual Daily Prices or Fixed Prices. When a booking is made only those upsell items enabled for any price involved in the booking will be offered to the guest.

[[Image:Upsell2.png|550px|link=]]
[[Media:Upsell2.png|view large]]

If you have extras you only sell on site you can set them up as "Invoice Items" in {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT->INVOICING.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Limiting upsell items does not work properly when prices are linked.

=Different upsell items for different rooms=
Upsell items are created on property level. However, you can activate an upsell item for a price, and the price can be specific for a room.

Create your different upsell items.

In the prices go to the upsell section and activate/deactivate the upsell you want for the room that is attached to the price.

= Display prices including obligatory fees on the first screen on your booking page=
To do this, you set Total Price Style = "Total including obligatory" in {{#fas:cog}}(SETTINGS) BOOKING ENGINE > PROPERTY BOOKING PAGE.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> With this setting you can not use "Per Booking" fees with multi-room bookings. If you apply "Per Booking" fees please disable multi-room bookings.

=Reports and Templates=
The value or quantity of each individual item can be added as columns in custom reports.

The columns are called "Upsell 1 Value" and "Upsell 1 Qty" etc. where the number is the order they have been created.

[[Template Variables|Template Variables]] can be used to display invoice charges in invoices, booking templates or Email templates.

= Activities =
If you want to offer extras separate to the booking and manage and/or display availability through the system have a look here: [[Sell Extras like Activities or Car Rental]]

= Examples =
<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >
== Obligatory Cleaning Fee ==
</div>
<div class="mw-collapsible-content">

'''Example''': An obligatory cleaning fee of 50 applies once to all bookings.

Go to {{#fas:cog}} (SETTINGS) PROPERTIES->UPSELL ITEMS and add the cleaning fee as an "Upsell Item" with the settings

Type = obligatory

Description = Cleaning Fee (if multiple languages are activated enter the description in all languages)

Amount = 50

Per = booking

Period = one time

Vat % = if applicable enter the VAT rate
</div>
</div>

<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >

== Optional Breakfast ==
</div>
<div class="mw-collapsible-content">
'''Example''': A guest house offers an optional breakfast costing 10 per day. 19% VAT are included in the price for the breakfast.

Go to {{#fas:cog}} (SETTINGS) PROPERTIES->UPSELL ITEMS and add breakfast as an "Upsell Item" with the settings

Type = optional

Amount = 10

Per = person

Period = daily

Vat % = 19
</div>
</div>

<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >

== Breakfast with Different VAT Rate than Lodging ==
</div>
<div class="mw-collapsible-content">
'''Example''': 7% VAT are included in the room price. The lodging offers breakfast as an extra. 19% VAT are included in the price for the breakfast. Additionally the lodging needs to charge 5% city tax on which 7% VAT applies

Go to {{#fas:cog}} (SETTINGS) PROPERTIES->BOOKING RULES and set "Vat Rate %" = 7

Go to {{#fas:cog}} (SETTINGS) PROPERTIES->UPSELL ITEMS and

1) add breakfast as an "Upsell Item" with "Vat %" = 19

2) add city tax as an obligarory % tax "Upsell Item"

To show VAT change your confirmations ({{#fas:cog}} (SETTINGS) GUEST MANAGEMENT->CONFIRMATION MESSAGES) and invoice template ({{#fas:cog}} (SETTINGS) GUEST MANAGEMENT->INVOICING) to use the template variable [INVOICETABLEVAT].
</div>
</div>

<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >

== City Tax ==
</div>
<div class="mw-collapsible-content">
'''Example''': A lodging needs to charge 5% city tax on all bookings.

Go to {{#fas:cog}} (SETTINGS) PROPERTIES->UPSELL ITEMS and add the tax as an "Upsell Item" with the settings

Type = obligatory % tax

Description = City Tax (if multiple languages are activated enter the description in all languages)

Amount = 5

Per = booking

Period = one time

Vat % = if applicable enter the VAT rate
</div>
</div>

<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >

== City Tax Only for Children Above a Certain Age ==
</div>
<div class="mw-collapsible-content">
'''Example''': City tax only applies to children over 10 years of age.

Go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE > PROPERTY BOOKING PAGE > DEVELOPERS "Custom Text" and exchange the default text for children:

Children|Children under 10
Child|Child under 10
</div>
</div>

<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >

== City Tax charged for first 7 nights only ==

</div>
<div class="mw-collapsible-content">
'''Example''': City tax charged for first 7 nights only.

Create 2 Upsell items and 2 Fixed Prices/Daily Prices.

Go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE > UPSELL ITEMS

Create new Upsell Item

Upsell item 1

*Type = Obligatory Tax

*Amount = (enter per person/adult/day) value

*Per = Adult

*Period = Daily

*Description = City Tax

Upsell item 2

*Type - Obligatory Tax

*Amount = (enter total price per 7 nights) value

*Per = Adult

*Period = One Time

*Description = City Tax

Prices > Fixed Prices

Open Rate 1 :

SUMMARY TAB
*Maximum Stay = 7

UPSELL TAB
*Select Upsell Item 1 - per night City Tax

Open Rate 2 :

SUMMARY TAB
*Minimum Stay = 8

UPSELL TAB :
*Select Upsell Item 2 - per night City Tax

Prices > Daily Price Rules

*Open Daily Price 1
*Maximum Stay = 7

*Upsell Items, select Upsell Item 1 - per night City Tax

*Open Daily Price 2
*Minimum Stay = 8

*Upsell Items, select Upsell Item 2 - per night City Tax

</div>
</div>

<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >

== Offer Extras after the Guest has Booked ==
</div>
<div class="mw-collapsible-content">
You use a property with a special setup to sell extras to guests that have already made a booking. They will need to enter their booking number when they make the booking so the owner can ‘group’ the bookings.

<b>Preparations:</b>

Adjustments for your property:

Add a Custom Question to your Booking page {{#fas:cog}} (SETTINGS) PROPERTIES > BOOKING QUESTIONS so a guest can enter the original booking id so you can link the bookings together.

'''1. Set up "Extras" property'''

*Go to {{#fas:cog}} (SETTINGS) PROPERTIES and click on ADD NEW PROPERTY.
**Click on EDIT and you will get to {{#fas:cog}} (SETTINGS) PROPERTIES -> DESCRIPTION. Enter the name (e.g. Extras – after booking) and the currency you accept. Set the "Type of Booking" to "Activity".
*Go to {{#fas:cog}} (SETTINGS) PROPERTIES-> ROOMS ->SETUP
**enter in “Name” the name of your extra (i.e. Welcome Hamper)
**set the "Quantity" = the number you want to sell in advance, this can be based on the number of rooms per day (i.e. one hamper per unit)
**set "Unit Allocation" = One per Booking
**set Collect Number of Guests = No
**Maximum Guest = 1
**set "Maximum Stay" = Single Day Activity
**enter "Accommodation Type" = Welcome Hamper
**Enter in "Accommodation Type" what the guest books e.g. "Welcome Hamper”

Repeat (1) above for the number of Extras you want to offer to your Guests.

Create individual Rooms/Units for each Extra you want to offer (e.g. different prices or types – Large Hamper, Gourmet Hamper, Champagne Hamper, Cooking course, Spa Day)

If you need to collect the number of guests for example Evening meals, you will need to setup the Room/unit slightly differently as you may allow your guests to book per person/adult/child

*Go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP
**enter “Name” – the name of your extra (i.e. Welcome Dinner)
**set the "Quantity" = the number you want to sell in advance, number of guests
**set "Unit Allocation" = One per booking
**set Collect Number of Guests = Yes
**Maximum Guests = Number of guests per booking
**Maximum Adults = Number of Adults per booking, should be the same as the ROOM types you have (may need to be higher if you have a mix of room types)
**Maximum Children= Number of children if you offer different prices for Adult/Child meals
**set "Maximum Stay" = Single Day Activity
**enter "Accommodation Type" = Welcome Meal

*Go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE > PROPERTY BOOKING PAGE > DEVELOPERS and exchange all phrases which refer to accommodation. Enter for example the following in "Custom Text"

Check in|Purchase Date

Book Multiple|Buy Multiple

Book|Buy

Guest|Hamper

Guests|Hamper

Click to Book Now|Click to Buy Now

Confirm Booking|Buy Now

Guest Details|Details

Click here to make another booking|Click here to make another purchase

Click here to make another booking|Click here to make another purchase

'''2. Set prices for your Extras'''

For Single items, like Welcome Hamper etc, Daily Prices will work as you are likely to be selling 1 item per booking.

'''3. Further settings'''

*Go to {{#fas:cog}} (SETTINGS) PROPERTIES-> BOOKING QUESTIONS > CUSTOM QUESTION add a question – Please enter your Accommodation Booking id, set = Obiligatory

*Go to {{#fas:cog}} (SETTINGS) PROPERTIES->PAYMENT COLLECTION and set up payment collection or use payment requests.

*Go to {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT -> CONFIRMATION MESSAGES and customise the confirmation message for the "Extras" property.

We suggest at least delete everything from the default that refers to accommodation. Ensure you have the details of the Custom Question (Original Accommodation Booking id) so that you and the guest have reference to the original booking. (you will need this to ‘group’ the extras to the original booking id.

<span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> You may want to create a new Property for each Extra that you offer to your guests, for example, Food, Experiences, Travel (pickups)

'''4. Optional'''

If you want to offer options to your Guests to select prior to their arrival, for example if you offer Evening meals and you would like you guests to select the number of each dish with their booking, then you should add UPSELL items that will show on the guest booking page.

Go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE > UPSELL ITEMS
*Create an Upsell item for each item
*Type = Optional
*Description = Roast Chicken dinner (for example)
*Amount = 0
*Per = Booking
*Period =Daily
*VAT % = 0

Then go to your Fixed Prices (Upsell tab) Daily Price (Upsell items) for this Extra (Evening Meals), then tick the items that should be shown for these items.

'''Manage extras and bookings'''

We suggest that the original booking is your Master, then open the Extras Booking, go to “Detail” tab and copy the value in your Custom Question – Original booking id

In another window, paste the booking id into the Booking Search box (top right of most pages), click on the booking and then go to the Invoice Tab, scroll down to ‘Add New Booking to Group’ enter the Booking id of the Extras Booking, and click enter, this will create a ‘group booking’ and add the extra to the "Invoice" tab of the booking.

*Set up an Auto Action to confirm to the Guest their ‘Extras’ has been received and linked to their Accommodation booking, using the Booking ids from both bookings in the email.
*Setup an Auto Action to send Payment Request if you have not collected payment at the time of the booking.

</div>
</div>

<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >

== Add two different tax %, but both calculated on the base price.==

</div>
<div class="mw-collapsible-content">

Example:

Base price 100

Tax 1 = 5% = 5

Tax 2 = 9.975% = 9.975

Expected result will be: 114.975

If you already added 5% tax and do not want this applied for the second tax, you can reduce the second one by 5%.

i.e. 9.975 would be charged at 9.5% of the balance including the 5% tax to be the same as 9.975% on the amount without the first tax.

Upsell item 1

Type: obligatory % tax

Amount: 5.0

per: booking

period: one time

Description: Tax 1

Upsell item 2

Type: obligatory % tax

Amount: 9.5

per: booking

period: one time

Description: Tax 2

Another alternative is to combine the two taxes into one amount and charge 14.975%

</div>
</div>
<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >

===Example 9: A mandatory tax is applied to all bookings, except for business travelers, for whom this tax does not apply.===

</div>
<div class="mw-collapsible-content">
Go to {{#fas:cog}} CONFIGURATION-> BOOKING ENGINE-> UPSELLING and add the tax as an "Upsell" item with the following settings:

Type: Obligatory

Description: Tax (if using multiple languages, enter the description in all languages)

Amount: 1.5

Per: Booking

Period: One-time

VAT %: If VAT is included, enter the corresponding VAT rate

Then, create a obligatory upsell for the tax, and then a second upsell titled "I am a business traveler" with the same values, but negative, to subtract the tax again.

Expedia Mapping

2024-01-30T13:24:12Z

Eleni: /* Common Errors */

[[Category:Channel Manager]]
[[Category:Expedia]]
[[Category:Troubleshooting]]
[[Category:Error Messages from Channels]]
<div class="heading">Expedia</div>
This page is about the menu {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > EXPEDIA > MAPPING and explains how the connection with Expedia works and how to set it up.
http://www.expedia.com

This connection to Expedia EQC will also update other Expedia channels including Hotels.com, AirAsiaGo, Egencia, Venere, Travelocity, Trivago (via Expedia), Expedia Affiliate Network, Wotif Group, Orbitz and Classic Vacations.

==General==
*[[:Category:Channel Manager|Click here]] for general information on how the channel manager works.
*This tutorial explains how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].
==Capabilities==
*Beds24.com can export Inventory
*Beds24.com can export Minimum Stay
*Beds24.com can export Maximum Stay
*Beds24.com can export Closed to Arrival and Closed to Departure
*Beds24.com can export Multiple Rates
*Beds24.com can import Bookings, importing modifications or cancellations can be disabled for individual bookings
*Beds24.com can import Booking Modifications and Cancellations
*Beds24.com can add a multiplier to prices to convert to a different currency
*View, manage and create promotions
*Check the status of your property at Expedia

Orbitz can also be updated via Expedia EQC. If you want to do this your property should be connected to Expedia first. Please contact Expedia support for details.

==Limitations==
*Expedia can not send cancellation fees for cancelled bookings. These must be manually adjusted when you receive notification from Expedia of a cancellation.
*Expedia rate plans with with LOS (length of stay) enabled are not supported.
*Expedia does not send guests addresses.
*If you have multiple room types and make a change which applies to your whole property the updates will send for one room type at a time. This limitation will then apply to all channels you use.

== Before you connect ==
'''Prices'''
*We can only send availability if you have set up prices which are activated for this channel. This tutorial gives general information how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].
*Expedia supports two pricing models:
**If your pricing model is '''Per Day Pricing''' you will need a price for the maximum room occupancy. Example: If maximum number of guests is 4 you need a ROOM price for four guests. Prices for 1, 2 or 3 guests are not sent. If you use daily prices with "Extra Person" prices your daily price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value so the price for the full occupancy can send.
**If your pricing model is '''Per Occupancy Pricing''' a price for each occupancy defined in Beds24 can be sent. '''Expedia accepts prices for up to 20 guests.''' If you use daily prices the daily price will send including occupancy. Multiple occupancy prices can send on each rate plan. Extra person price will send. If you use Fixed Prices 1 person, 2 person and room price will send. Room price will send for specified occupancy. Multiple prices with different occupancies can send on same rate plan. Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the Fixed Prices can not be sent.

'''Bookings'''

All upcoming bookings will be imported.

'''Extras and Taxes'''

"Upsell Items" can not be exported.

'''Rooms and room types'''

If you sell rooms individually at another channel or your own web site and want to sell them on Expedia as a "roomtype" with a quantity of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]].

'''Dorms'''

The price sent to Expedia is the price per bed. You will need a Daily Price or Fixed Prices for one guest. If you use Fixed Prices enter your bed price as "room price" as well. If required you can ask Expedia support to add extra person fees directly at their end.

==What you will need==
*Your Expedia hotel id

== Set Up==

'''Step 1 - Select Beds24 as your channel manager in your Expedia account'''
Select Beds24 as channel manager from the "Expedia Connectivity Settings" section in your Expedia Extranet

[[Image:expdia_self.jpg|100px|link=]]
[[Media:expdia_self.jpg|view large]]

This will take you to the 'Additional verification required' page and where you need to follow the prompted guidelines.

[[Image:expdia_self1.jpg|400px|link=]]
[[Media:expdia_self1.jpg|view large]]

If you have problems please contact Expedia support.

Expedia will then send you an email in which you can also see which Pricing Model you are using.

'''Step 2 - Connect your Expedia accout to Beds24'''

In Beds24 go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > EXPEDIA

*Enter your hotel id
*Save
*Select if your Expedia price model is "Per Day Pricing" or "Per Occupancy Pricing". You will find this information in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > EXPEDIA > ROOMS & RATES and in the activation E-Mail from Expedia.
*Select if your Expedia "Acquisition type" is "Set by rate plan ID" - "Net" or "Sell". You will find this information in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > EXPEDIA > ROOMS & RATES and in the activation E-Mail from Expedia.
<span style="color: #f3e504; font-size: 200%;" >{{#fas:lightbulb}} </span> If you have both sell and net rate rate plans set "Acquisition Type" = "Set by Rate plan id" and remove the rate plan id in SETTINGS-> CHANNEL MANAGER > EXPEDIA and make sure you have mapped the mapped the applicable Expedia rate plan in all your prices you want to send to Expedia.

[[Image:hotel-id-expedia.png|500px|link=]]
[[Media:hotel-id-expedia.png|view large]]

'''Step 3 - Map your rooms and rates '''

<embedvideo service="youtube">https://youtu.be/-SbeMMSk8wc</embedvideo>

*Click on the "Get Code" link next to the room type id setting.
*Choose the Expedia room type id you want to map to each Beds24 room and click on it.
*When the correct room id has copied to the room type id setting, click Save.
[[Image:map-room.png|500px|link=]]
[[Media:map-room.png|view large]]

[[Image:map-room1.png|500px|link=]]
[[Media:map-room1.png|view large]]

Map Rates:
*Click on the "Get Code" link next to the rate plan id setting.
*Choose the Expedia standard rate for this room and click on it
*When the correct rate plan id has copied to the rate plan id setting, click Save.
[[Image:map-rate.png|500px|link=]]
[[Media:map-rate.png|view large]]

*If your price model is "Per Day Pricing" you will need a price for the maximum room occupancy. Example: If maximum number of guests is 4 you need a ROOM price for four guests. Prices for 1, 2 or 3 guests are not sent.

*If your price model is "Per Occupancy Pricing" rates can send a price for Single (1 guest), Double (2 guests) and a room price (for the number of guests you have defined in the rate). If you have more than 3 occupancy levels you can set up additional fixed prices or daily prices in Beds24 for each occupancy level and map them in the channel settings of the rate or the daily price.
**If you use daily prices you can set the rate code under "Enable" in the Daily Price settings (PRICES >DAILY PRICE RULES)
**If you use fixed prices go to the "Channels" tab of the fixed price.

The end selling price on Expedia may be different to the price sent, please check if your Expedia account is set for "Sell Rate" or "Net Rate" type and adjust the prices accordingly.

<span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> Click on the "View Actual Data" Button to check which prices and availability will send. Prices that had already been set in Expedia be overridden but cannot be removed. If no prices have are sent from Beds24, no availability is sent, but the which originally was in Expedia is displayed.

'''Step 4 - Enter registration (optional if registration is mandatory)'''

*Click on the "Registration details" button
*Click on "Update Registration" to enter you registration details.

'''Step 5 - Import existing bookings from Expedia '''

*Tick the "Bookings" check box for each mapped room
*SAVE
*Click the "Import existing bookings" button.

[[Image:importbookings.png|500px|link=]]
[[Media:importbookings.png|view large]]

Expedia will only send a summary for manually imported bookings but modifications to these bookings will automatically import.

'''Step 6 - Activate the connection '''

*Make sure your inventory is correct in Beds24. Check existing bookings from Expedia imported and dates blocked by other sources are blocked in Beds24.

*Enable the connection in Beds24 by ticking "Inventory and Rates" for each mapped room and saving. The "Bookings" checkbox should already be ticked but tick it as well if it is not ticked and bookings should be imported.

[[Image:activate.png|500px|link=]]
[[Media:activate.png|view large]]

'''Step 7 - Check the Connection '''

*Click on the "View actual data" button to see which prices and availability will send to Expedia
[[Image:actualdata.png|500px|link=]]
[[Media:actualdata.png|view large]]

*Click on "View Status at Expedia" to check the status of your property at Expedias end. If you see an error and do not understand what it means contact Expedia support.

The connection is working if you are not receiving error messages and the display in the channel is correct. If you are receiving error messages check in the "Common Errors" section why you are receiving the error and how to fix it.

==Multiple Rates at Expedia==
Expedia can support more than one price per room and date for example to send prices for different minimum stays, meal options or refundable and non-refundable prices. There are two options:

'''1. Derived (Linked) Prices'''

Expedia.com can auto calculate, link and derive rate prices using preset rules. Ask your Expedia.com rep to set this up.
This option means you only need to send one rate from Beds24 to Expedia.com and Expedia.com will auto-calculate the other rate options.

'''2. Multiple Rate Plan Ids'''

Expedia.com can set up multiple rate plan ids for each room, each with pre-defined booking conditions. Beds24 can map a different Beds24 rate/daily price or offer to each Expedia.com rate plan id. [[Setting_Prices_for_Booking_Channels#Mapping_channel_rate_codes|Please use these instructions]].

If you do not have the appropriate rate plan ids you need to request Expedia.com to add them.

== Price Multiplier ==
If you want to mark your prices up or down or need currency conversion you can add a multiplier to your prices, add a '''*''' followed by the multiplier number in the "Multiplier" field

Examples:
*'''*1.23''' will multiply all prices by 1.23 (i.e. raised by 23%).
*Lower prices can be sent with a multiplier less than 1: '''*0.85''' will send 85% of the normal price (i.e. lowered by 15%).
*To convert the price of bookings imported from the channel add a '''*''' AFTER the multiplier. '''*1.23*''' will divide the price of the booking by 1.23.
*For currency conversion you can also use currency conversion template variables. All currencies supported by the booking page currency selector can be used.
**'''*[CONVERT:IDR-EUR]''' will convert Indonesian Rupees to Euros.

== Maximum number of accepted bookings ==
By default all available rooms are sent to activated channels. In SETTINGS->CHANNEL MANAGER->CHANNEL INVENTORY limit the number of accepted bookings for this channel.

== Updates and Changes==
Changes to availability and prices will be instantly sent to the channel. Changes for settings for example minimum stays, the multiplier or number of rooms will send with the next update. Click on "Update" if you want to push them through instantly.

== Manage Bookings==
===Virtual Credit Cards ===
Virtual cards can be set to be auto charged at the date they become valid. To use this option
*set "Auto Process Virtual Cards" = Yes
*make sure your Merchant Category Code (MCC) in Stripe is "Lodging."

Virtual cards can be set to be auto charged at the date they become valid.

<div class="warning">{{#fas:exclamation-triangle}} This option is available for customers who use [[Stripe|Stripe]]. If you set "Virtual Cards" = Yes without Stripe activated the system will create a pending payment which can not be collected.</div>

If you manually charge virtual credit cards please note that they can only be charged on the check-out date.

===Expedia Collect ===
If Expedia collects the payment from the guest they will send the amount you have to pay to Expedia and not the amout the guest paid. The guest has received the invoice from Expedia so you do not need to invoice them for the room charges.

=== Report No-shows, date changes request cancellations or restrict channel modifications ===
*You will see buttons in the "Detail" tab of the bookings which allow you to report changed stay dates, cancellations by guest, no shows, changed cancellation penalties and changed stay prices to Expedia.
**Report invalid cards
**Report date changes
**Report No-shows
**Cancel a reservation as requested by the guest - A lodging partner can request to cancel a reservation and agree to waive (or refund , if applicable) any cancellation fees and other amounts associated with the reservation. Expedia Group will not charge any compensation for these waived amounts.
**Cancel a reservation if the method of payment is invalid (Hotel Collect only)
If the credit card provided by the traveler is invalid, the partner can request to cancel the reservation and agree to waive (or refund, if applicable) any cancellation fees and other amounts associated with the reservation. Expedia Group will not charge any compensation for these waived amounts.

*If you want to not allow channel modifications by default you can change the setting for "Allow Channel Modifications" value" in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER.

===View and reply to reviews===
If a guest sends you a review, you can view it via the "Mail & Action" tab in the booking in Beds24 and also reply to the guest directly from there.

===Info Codes===
Info Codes in the "Info" tab of the booking show you relevant information.

{| class="wikitable"

! scope="col"| Code
! scope="col"| Use
|-

| EXPEDIACOLLECT
| Expedia hat eine virtuelle Karte gesendet
|-

|CARDTOSTRIPE
| card details were sent to Stripe
|-

|STRIPEPAYMENT
| payment imported from Stripe
|-

|STRIPEFAIL
| card could not sent to Stripe
|-

|CARDEXPIRES
| added when the card expires before check-in
|-

|}

===Different Invoice Templates ===
If you need a different invoice template for the bookings from this channel you can use the [[Invoicees|invoicee]] function.

== Setup Problems==
1) The room is being unexpectedly closed at Expedia The channel manager will close the room on all dates which do not have a valid price available for sending to Expedia. Make sure you have prices for the complete range of dates you are sending.

2) "Room code is not unique" warning when saving in Beds24. Each Expedia room type id is unique and can be mapped to only one room in Beds24. If you enter the same Expedia room type id more than once the room updates will overwrite each other causing inaccurate information being sent to Expedia.

3) "Extra Person" prices cannot be exported but can still be set manually in Expedia.

4) If the room is for more then 2 guests you need a room price for the number of guests the room can accommodate.

==Common Errors==
If there is an error on an update, the error message returned by Expedia will be emailed to you.
Common errors and their solutions are:

'''Access to this API with a non-API account is forbidden. Please use an API account.'''
Check if your property is activated for Beds24 channel manager in your Expedia extranet. If it is check the ID is entered correctly also try removing your username and passsword if entered SAVE and then check if your codes are accessible.

'''Hotel ID not found. You either specified an invalid hotel ID or your account is not linked to this hotel'''
Please check with Expedia support that your account is properly set up for channel management with Beds24. If it is check the ID is entered correctly also try removing your username and passsword if entered SAVE and then check if your codes are accessible.

'''Pricing models mismatch: you tried to update a price for OCCUPANCY_PRICING, but your property is not configured for this pricing.'''
Your pricing model is per day pricing so change the selector for "Price model" to "Per Day Pricing".

'''The [amount] cannot be specified with conflicting values within the same request.'''
Your pricing model is per day pricing so change the selector for "Price model" to "Per Day Pricing".

'''Can't specify person count for PDP rate plan'''
Your pricing model is per day pricing. Change the selector for "Price model" to "Per Day Pricing".

'''Pricing models mismatch: your property is configured to use OCCUPANCY_PRICING.'''
Change the selector for "Price model" to "Occupancy Pricing"

'''Sell Rates are expected for Agency or Flex rate plans, when hotel level rate acquisition is Sell Rate'''
Change the setting for "Acquisition Type" to "Sell".
It you have both sell and net rate rate plans set "Acquisition Type" = "Set by Rate plan id" and remove the rate plan id in SETTINGS-> CHANNEL MANAGER > EXPEDIA and make sure you have mapped the mapped the applicable Expedia rate plan in all your prices you want to send to Expedia.

'''Sell Rates are not expected for Merchant rate plan or Net Rate hotels.'''
Change the setting for "Acquisition Type" to "Net".
If you have both sell and net rate rate plans set "Acquisition Type" = "Set by Rate plan id" and remove the rate plan id SETTINGS-> CHANNEL MANAGER > EXPEDIA and make sure you have mapped the mapped the applicable Expedia rate plan in all your prices you want to send to Expedia.

'''The following roomtype id (xxxxx) does not belong to the given hotel: xxxxx'''
You are trying to update rooms which you do not have in Expedia. You can only update IDs which you see when you go to SETTINGS-CHANNEL MANAGER-Expedia and then click on "Get Codes"

''' Invalid data in request: Provided id xxx is not integer '''
Please check your mapping. You can only update IDs which you see when you click on and then click on "Get Codes" in SETTINGS-CHANNEL MANAGER > EXPEDIA or the " Channels" tab of the prices.

'''Stop sell outside of Y with remaining base availability '''
and
'''Unable to set total inventory below the current base allocation value.'''
and '''Inventory request adjusted to prevent prohibited base availability decrease'''
Base allocation (or contracted allotment) is a minimum number of rooms you have agreed to sell through Expedia. When the availability the channel manger sends falls below the base allocation, Expedia will ignore availability sent from the channel manager.
A common cause of this error is not having a valid price for the room in Beds24 on the affected dates.
Any date without a price will be closed in Beds24 and we will send an inventory of zero to Expedia.
*Make sure you have valid prices for the mentioned dates and no bookings from other sources
*Beds24: change your inventory to send the allotment you have guaranteed Expedia (e.g. by removing bookings from other sources)
*Expedia: Ask Expedia to remove the guaranteed allotment

'''The value '' of attribute 'password' on element 'Authentication' is not valid with respect to its type, '''
The password is empty or contains invalid characters.
Check the username and password entered in the channel manager settings is correct.

'''RateId XXX is invalid, rate plan should be active, inactive, or staged''' or '''Rate not active'''
You can only update IDs which you see when you click on "Get Codes".
You have added a number which is not a valid Expedia rate id into the field in the "Channels" tab of a rate/daily price.
*Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Rate and make sure the correct Expedia rate id is selected from the 'get codes' list.
*Scroll to Rate id and click 'get codes' ensure you select a valid code from the list.
*Open your fixed prices (Channel Tab) and make sure the correct Expedia rate id is selected from the 'get codes' list.
*Open your daily prices (Enable list) and make sure the correct Expedia rate id is selected from the 'get codes' list.

'''Room is not active OR ROOM_NOT_ACTIVE'''
You can only update IDs that you see when you click on "Get Codes".
*Scroll to Room id and click 'get codes' to ensure you select a valid code from the list.

'''Non-existent rate plan and rate level pair provided'''
You can only update IDs which you see when you click on "Get Codes". Check all codes entered in SETTINGS-CHANNEL MANAGER-EXPEIDA, the "Channels" tab of your fixed prices(if fixed prices are used) and your daily prices.

'''Inactive rate plan for restriction or rate updated'''
You are sending a wrong rate plan id. You can only update IDs which you see when you click on "Get Codes".
You have added a number which is not a valid Expedia rate id into the field in the "Channels" tab of a rate/daily price.
*Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Rate and make sure the correct booking.com rate id is selected from the 'get codes' list.
*Scroll to Rate id and click 'get codes' ensure you select a valid code from the list.
*Open your fixed prices (Channel Tab) and make sure the correct Expedia rate id is selected from the 'get codes' list.
*Open your daily prices (Enable list) and make sure the correct Expedia rate id is selected from the 'get codes' list.

'''MinLOS value (x) exceeds Extranet auto-approval threshold (y) for length of stay.'''
The minimum booking length you are sending is higher than Expedia allows. Contact Expedia and ask them to increase your minimum stay.

'''The value '' of attribute 'username' on element 'Authentication' is not valid with respect to its type'''
The username/and or password you entered are wrong. Enter your Expedia Quick connect username and password which Expedia sent you by Email (NOT your normal Expedia username and password)

'''LOS restriction conflict - Min Nights Greater Than Max Nights.'''
Expedia is not accepting the minimum stay you are sending because you have a maximum stay in your Expedia extranet which is lower than the minimum stay you are sending. You have 2 options fix this:
1. Log into your Expedia extranet and raise or remove the maximum stay.
2. Set the "Maximum Stay" in the fixed prices you are sending to Expedia to 28 or lower.

'''Access denied'''
If you receive this error message only once most likely Expedia was doing temporary maintenance. If you repeatedly receive this message check:
*in the Expedia extranet that the connection has been requested.
*the Expedia hotel id you have entered is correct. If it is also try removing your username and passsword if entered SAVE and then check if your codes are accessible.

'''Authentication error: invalid username or password'''
invalid username or password
Check the Expedia hotel id you have entered is correct. If it is also try removing your username and passsword if entered SAVE and then check if your codes are accessible.

'''Access to this API with a non-API account is forbidden. Please use an API account.'''
You are using the wrong credentials. Try removing your username and password if entered SAVE and then check if your codes are accessible.

'''Currency code is invalid - Currency for xxx is not the same as the database value'''
The currency you are sending is not the currency required by Expedia. Change the setting for "Currency" to the currency Expedia requires. If required you can add a multiplier for conversion.

'''Internal system error, please try again in a few minutes'''
Expedia sends you this message to inform you that they are having problems with their system. If the error messages stopped Expedia fixed the problem.

'''The requested resource is not available'''
Expedia sends you this message to inform you that they are having problems with their system. If the error messages stopped Expedia fixed the problem.

'''Net/Sell rate must be within Rate Verification threshold'''
Expedia thinks the price is either too high or too low. Please check your prices. If you think they are correct contact Expedia and ask them to remove the limitation.

'''Inventory date 201x-xx-xx; Room Type ID xxxxxx; Rate Plan ID xxxxxx ; Inactive Rate Plan'''
You are trying to update an inactive rate plan. You can only update IDs which you see when you click on "Get Codes".
You have added a number which is not a valid Expedia rate id into the field in the "Channels" tab of a rate/daily price.
*Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Rate and make sure the correct booking.com rate id is selected from the 'get codes' list.
*Scroll to Rate id and click 'get codes' ensure you select a valid code from the list.
*Open your fixed prices (Channel Tab) and make sure the correct Expedia rate id is selected from the 'get codes' list.
*Open your daily prices (Enable list) and make sure the correct Expedia rate id is selected from the 'get codes' list.

'''Rate Plan ID XXXXXXX Occupancy X; Occupancy exceeds maximum allowed value'''
You are trying to send a price for a number of guests which is higher than the number of guests Expedia has the room set for. Adjust the maximum number of guests to be the same in Beds24 and Expedia and if required adjust your prices.

'''Length of stay has to be provided for the Rate Plans with LOS enabled.'''
Expedia rate plans with LOS (length of stay) enabled are not supported. Please ask Expedia to change your rate plans.

'''Room Type ID 1231234234; Rate Plan ID 1231234234; Occupancy x; Occupancy exceeds maximum Room Type Person Count Y'''
and
'''Occupancy exceeds maximum Room Type Person Count'''
You are trying to send a price for a higher occupancy than what the room is set up in Expedia for. Please correct the maximum number of guests either in Expedia or in Beds24.

'''The restrictions of restrictionId are derived and cannot be updated ''' OR '''The rates of rateId are derived and cannot be updated'''
Your fixed prices have restrictions that are linked in Expedia therefore Expedia does not allow us to update them. Contact Expedia support and ask them to remove all linkages for restrictions.

'''7028 (India only)'''
You are sending a tax inclusive SELL rate with a price which is not permitted. Either adjust the prices in Beds24 or change your prices in Expedia to be tax exclusive so Expedia will calculate the tax for you.

== Notes ==
Expedia supports two different methods to apply minimum and maximum length of stay restrictions. Arrival based restrictions or Stay Through based restrictions. This is a hotel-level setting in Expedia system, and any Expedia market managers can modify this setting. Please contact Expedia to perform this change.

Depending on the acquisition type, Expedia rate plan ids may need to end with an "A". Updates will not work unless the correct code is used.

For Expedia Occupancy price models, Beds24 can send a room price, a double occupancy price and a single occupancy price. If you would like to update 3 person, 4 person prices etc. you need to use the Expedia "Daily price model". You can then have multiple rate plan ids, each with the desired maximum occupancy set at Expedia. They can then be mapped to the appropriate Beds24 rate, offer or daily price.

Channel collect payments will be shown in the booking invoice if SETTINGS->CHANNEL MANAGER -> “Import Channel Collect Payments” is set to “Yes”.
==Disconnect==
*Unticking "Inventory" and "Prices" and "Bookings" will stop the synchronisation for a room.

Login to www.expediapartnercentral.com and disconnect from Beds24 from the "Expedia Connectivity Settings" section in your Expedia Extranet

[[Image:expdia_self.jpg|100px|link=]]
[[Media:expdia_self.jpg|view large]]

If you have problems please contact Expedia support.

== FAQ ==
=== Will I receive notifications on new bookings?===
After you activate the channel manager the channel will stop sending notifications. You will receive them from Beds24 instead.

=== Do guests receive a confirmation? ===
The channel confirms the booking with the guest. Beds24 will not sent a confirmation message. If you want to send one as well you can set up an Auto Action Email.

=== How do I modify or cancel a booking?===
Bookings coming from a channel should be modified by the channel. Cancelling a booking in Beds24 will not cancel the booking in Expedia and can cause a double booking. Please ask Expedia or the guest to cancel the booking in Expedia and the cancellation will be sent to Beds24.

If for some reason you need to make a change in Beds24 and do not want an update from the channel to override it, you can set "Allow Channel Modifications" = No ("Details" tab of the booking"). If you have changed the room you can set "Allow Channel Modifications" = All except room changes.

=== How do can I access credit card details?===
This is how you can [[View_Credit_Card_Details| view credit card details]].

=== How do I add a promotion or special price?===
You can set up promotions in the Expedia extranet.

=== Can I send different prices for different minimum stays or different numbers of guests?===
Yes. You can do this either with "derived" prices or multiple rates ids. See the "Multiple rates" section of this page.

=== I have multiple Expedia hotel ids. How do I set this up? ===
The system can handle multiple properties in one account. Each Expedia hotel requires one property in Beds24.

=== Can I use the same Expedia hotel ID for different properties in Beds24?===
Theoretically yes but we recommend not to do this because Expedia allows only to send one update for a property at a time. If there is an update for both Beds24 properties Expedia will reject the second one which can cause overbookings.

=== What to do when I receive an overbooking?===
*Check if you are receiving error messages by email or in the potential issues menu. Error messages need to be addressed immediately because they can mean the channel manager is able to make updates.
*Entering the same Expedia room code in multiple rooms in Beds24 can cause overbookings. Check your set up for warnings.

If you can not see a problem in your set up send us a support ticket with the booking numbers and dates.

=== Why did a booking not import?===
*Check if the room for which you received the booking is properly mapped.

If you can not see a problem in your set up send us a support ticket with the booking number and the date the booking was made.

=== Why is the price for the booking wrong?===
*A special offer set up in the channel may have reduced the price the channel manager sent.
*Your prices are not set up as you expect.

=== What is base allocation? ===
This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels.

=== What do I do when I have a no show?===
To report a no show contact Expedia support.

Airbnb Mapping

2023-12-04T10:55:49Z

Eleni: /* Connect listings you already have on Airbnb */

[[Category:Channel Manager]]
[[Category:Airbnb]]
[[Category:Messaging]]
[[Category:Error Messages from Channels]]
[[Category:Troubleshooting]]

<div class="heading">Connect and update listings to Airbnb</div>

This page is about the menu {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING and explains how to connect your rooms in Beds24 to existing listings in Airbnb and how to create new listings in Airbnb

Beds24 provides a certified 2-way API integration which offers you many additional features and functions which will make working with Airbnb easy for you.

To use the connection you need an [https://www.airbnb.com/e/ten-things-you-should-know-about-airbnb?irgwc=1&irclid=0IZQSnSSRxyNWT%3AQ-OUPCU2lUkAXtgQxDwyFTg0&ircid=4560&c=.pi73.pk4560_252311_en_beds24_10things&sharedid=en_beds24_10things&af=126295512 account with Airbnb].

=Capabilities=
You can connect one or multiple Airbnb account to
*Import listings from Airbnb which will create properties and/or rooms in Beds24.
*Create new listings in Airbnb from rooms in Beds24.
*Connect to existing listings in Airbnb to send updates from Beds24.

After you have mapped your listings Beds24 will automatically.
*Synchronize prices, availability and restrictions to Airbnb.
*Import bookings and booking modifications or cancellations.
*See all messages from Airbnb guests under "Messages".
*Communicate with your guests directly from the booking in Beds24 via the "Messages" tab and via Auto Actions.

You can also choose to
*Update all content including descriptions and pictures from Beds24
*Import booking requests

[[:Category:Channel Manager|Click here]] for general information on how the channel manager works.

<div style="display:">
==Capabilities per Sync Type==
Beds24 offers three different sync types which define which data can be updated to Airbnb.

{| class="wikitable"

! scope="col"|
! scope="col"| Occupancy based Pricing
! scope="col"| Per Day Pricing
! scope="col"| Rate Plans
|-

!style="text-align:left; background: #ffffff" scope="col" colspan =4| '''Prices and Availabilty'''

|-
!style="text-align:right" scope="row"|Prices
| Auto**
| Auto*
| Auto*
|-
!style="text-align:right;" scope="row"|Availability
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Min. Nights
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Max. Nights
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Closed to Arrival (CTA)
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Closed to Departure (CTD)
| Auto*
| Auto*
| Auto*
|-

!style="text-align:left; background: #ffffff" scope="col" colspan =4| '''Limited''' (sends "Pricing Settings" from {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > "Pricing Settings" in addition to "Prices and Availability" )
|-

!style="text-align:right;" scope="row"|Listing Currency
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Guest Included
| N/A
| Auto*
| N/A
|-

!style="text-align:right;" scope="row"|Extra Person Price
| N/A
| Auto*
| N/A
|-

!style="text-align:right;" scope="row"|Dates with no Price
| N/A
| Auto*
| N/A
|-

!style="text-align:right;" scope="row"|Discounts (2-28 days)
| N/A
| Auto*
| N/A
|-

!style="text-align:right;" scope="row"|Max Days in Advance
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Advance Notice (Hours)
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Advance Notice Requests
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Early Bird Days to Check-in & Discount
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Last Minute Days to Check-in & Discount
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Non refundable discount
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Custom Fees & Pass Through Taxes
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Rack Rate (Default daily price)
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Instant Book
| Manual
| Manual
| Manual
|-

!style="text-align:right;" scope="row"|Pre-Booking Message
| Manual
| Manual
| Manual
|-

!style="text-align:right;" scope="row"|Cancellation Policy
| Manual
| Manual
| Manual
|-

!style="text-align:right;" scope="row"|Check-in start
| Manual
| Manual
| Manual
|-

!style="text-align:right;" scope="row"|Check-in end
| Manual
| Manual
| Manual
|-

!style="text-align:left; background: #ffffff" scope="col" colspan =4| '''Everything''' (sends full content additionally to "Prices and Availability" and "Limited")
|-

!style="text-align:right;" scope="row"|Listing details
| Manual
| Manual
| Manual
|-

!style="text-align:right;" scope="row"|Descriptions
| Manual
| Manual
| Manual
|-

!style="text-align:right;" scope="row"|Bedrooms
| Manual
| Manual
| Manual
|-

!style="text-align:right;" scope="row"|Picture
| Manual
| Manual
| Manual
|-

|}

<nowiki>*</nowiki>You can always manually trigger an update

<nowiki>**</nowiki>Including Extra person price from Daily Prices
</div>

= Limitations =
*Blocked dates in Airbnb are NOT imported, you need to block in Beds24.
*You can only connect listings which are live on Airbnb.
*Listings in properties which Airbnb considers "traditional hospitality" like hotels, Bed & Breakfast rooms and small inns are approved by Airbnb on a case by case basis.
*If you do not have daily prices or rates in which "Airbnb" is activated in the "Channels" tab the "Base Price" (Rack Rate) will be used up to a year in advance.
*Smart Pricing is not available for API connected listings.
*Airbnb applies the minimum stay " first night only" meaning restrictions must only be satisfied for the arrival date of the booking but not on every day of the booking.
*Airbnb does not allow Co-hosts to use their API. This means if you are a Co-Host Airbnb will not allow you to connect your co-hosted listings via Beds24 (or any other channel manager). Solutions to this limitation are:
**Ask the host to transfer their account to you.
**Your hosts make the connection between their Airbnb accounts and Beds24 themselves'''
***You can create a (temporary) subaccount in Beds24 for each of your hosts. Your hosts will have a login where they then can connect their Airbnb accounts.
***If you manage a large number of properties we can give you the "Connect with Airbnb Account" button. Your hosts will then be able to use this button outside of Beds24 so they will not need to log into Beds24 to allow the connection.

=Before you connect=
==Prices==
*We can only send availability if you have set up prices which are activated for Airbnb under "Channels" in the Daily Prices or Rates.
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> This tutorial explains how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].
*Airbnb requires a "Base Price" (Rack Rate) which you can set under {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > PROPERTY CONTENT > ROOM CONTENT. Make sure you are prepared to accept a booking for the "Base Price. If you do not have daily prices or rates which are activated for channel management or rates in which "Airbnb" is activated the rack rate will be used up to a year in advance.
*In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set rules for dates with no price. If you require minimum stays we recommend you set this to the default "Close the Room" because we can not send minimum stays to the Base Price.
*You can set a multiplier to mark your price up or down.

==Bookings and Requests==
When you use the API connection Airbnb only allows instant bookings. In {{#fas:cog}} (SETTINGS) > CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set which groups of guests are allowed to book. Strictest is only to allow experienced Airbnb guests who provide government ID to book.

In {{#fas:cog}} (SETTINGS) > CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can also add a "Custom Value" if you allow guests to send a request if they want to stay longer than your maximum stay rule allows.

After the connection has been successfully set up you can import upcoming existing bookings from Airbnb and all new bookings will automatically import.

Inquiries and requests are only imported if you opt in to importing them.

Other bookings can be uploaded as a .csv file in {{#fas:cog}} (SETTINGS) PROPERTIES.

To manually add or blocked dates click on the suitcase icon in the CALENDAR or on "Add Booking" at the top.

If you do not need the actual booking you can adjust the availability in the CALENDAR in the row "Inventory". The number shows rooms remaining to sell. They can be edited to quickly change your availability. Double-click to open a pop-up and save the changes. (it is only possible to lower the number based on the value in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP "Quantity of this type" and any existing bookings).

Airbnb collects the payment from your guest. Channel collect payments will be shown in the booking invoice if {{#fas:cog}} (SETTINGS) CHANNEL MANAGER under “Channel Collect Invoice” is set to import them. If you want to import the "Expected Payout amount" or the "Expected Payout and actual payment" from Airbnb you need to set this in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER under "Airbnb" "Invoice".

By changes or updates of an existing booking, Airbnb will not dynamically update the cost for extra guests if a reservation alteration is initiated by either the host or the guest.

The host can reject the reservation alteration and can update the guest count and the cost of the extra guests, then send the alteration to the main guest, who will need to accept the new reservation.

==Properties, rooms and room types ==
A listing in Airbnb is a room in Beds24.

Our connection supports room types with a quantity of more than one. If you want to send a quantity of more than one you can not use "House" as the property type.

The name sent is:
*For properties with one unit: property name
*For properties with more than one unit type it consists of property name - room name.

==Local legal requirements==
Airbnb will only accept any listing which comply to local laws. Ensure you comply with any permitting, zoning, safety, and health regulations, inform yourself about any local taxes or business license requirements or other regulations that may apply.

[https://www.airbnb.com/help/article/1386/responsible-hosting-in-japan Japan], [https://www.airbnb.com/help/article/1385/responsible-hosting-in-portugal Portugal] , [https://www.airbnb.com/help/article/1388/responsible-hosting-in-spain Spain], [https://www.airbnb.com/help/article/1383/responsible-hosting-in-france France], [https://www.airbnb.de/help/article/1391/responsible-hosting-in-germany Germany]

For other regions please check the Airbnb help pages.

=Set the connection up=
==Property settings==
If you have multiple rooms in a property these settings will apply to all rooms in the property.

'''Step 1: Connect your Airbnb account to your property'''

Each property can connect to one Airbnb Account. Select the Airbnb account you want to connect to.

If no Airbnb account is available go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > ACCOUNTS and connect your account.

'''Step 2 - Apply a multiplier to mark your prices up or down (optional)'''

If you want to add a multiplier to your prices add a '''*''' followed by the multiplier number.

The multiplier applies to all prices and fees which are sent.

For example '''*1.23''' will multiply all prices by 1.23 (i.e. raised by 23%).
Lower prices can be sent with a multiplier less than 1, i.e. '''*0.85''' will send a price 85% of the normal price (i.e. lowered by 15%)

To convert the price of bookings imported add a * after the multiplier, for example '''*1.23*''' will divide the price of the booking by 1.23.

You can also use currency conversion template variable. All currencies supported by the booking page currency selector can be used.

For example *[CONVERT:IDR-EUR] will convert Indonesian Rupees to Euros.

'''Step 3: Check the currency setting is correct'''

Airbnb only supports following currencies: ARS,AUD,BRL,CAD,CHF,CNY,CZK,DKK,EUR,GBP,HKD,HUF,IDR,ILS,INR,JPY,KRW,MYR,MXN,NOK,NZD,PHP,PLN,RUB,SEK,SGD,THB,TRY,TWD,USD,VND,ZAR

If you are using a different currency in Beds24 select one of the above and use the multiplier (above) for conversion.

'''Step 4 - Import inquiries from Aribnb (optional)'''

If you import inquiries Beds24 will create a booking with the status "Enquiry". If the request turns into a confirmed booking the status will automatically change. If you want to automatically cancel requests which do not turn into confirmed bookings you can set up an [[Auto_Actions|Auto Action]] to automatically cancel the booking after a certain period.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Bookings with the status "Enquiry" do not block the room. If you want to block the room for example if you have made the guest an offer you need to change the status manually.

'''Step 5 - Assign an invoicee (optional)'''

If you need to send invoices which are different from your standard invoice you can use the [[Invoicees|invoicee]] function.

==Connect listings you already have on Airbnb==
By mapping a room you connect it so it can update a listing in Airbnb.

'''Step 1 - Change the pricing model (optional)'''

Select "Occupancy Pricing" if you want to send prices for different numbers of guests and/or different length of stay. See the chapter "Pricing Models" below for more information.

Press SAVE.

'''Step 2 - Check which prices will send '''

Go to the "Mapping" tab again and then scroll down to "Room Mapping" and then click on "Price Data" under "View" to check which prices and availability will be sent. If you see no prices or no availability in the list, check if you have prices set up for your listing on Airbnb.

'''Step 3: Select your sync type'''

With sync type '''Prices & Availability''' Beds24 will only update your price data (including number of guests, extra person price, base price, max stay, minimum stay, max days in advance, advance notice/same day booking cut off) and availability and import bookings. If you want to change your discounts, descriptions, pictures, or other settings you do this in Airbnb.

With sync type '''Limited''' Beds24 will update your price data (including number of guests, extra person price, base price, taxes and fees, max stay, minimum stay, max days in advance, advance notice/same day booking cut off, last-minute discount, early-bird discount, weekly discount, monthly discount) and availability and import bookings. If you want to change your descriptions pictures or other settings you do this in Airbnb.

With sync type '''Everything''' also your existing listings descriptive content will be overridden by the descriptive content in Beds24 and can no longer be edited in Airbnb.

If you want to sync everything your listing needs to meet Airbnbs requirements. If you see a red button "Fix Content Errors" your listing does not meet Airbnb requirements. Click on the button. Any settings which do not meet Airbnb requirements are highlighted on red. Click on the links to go to the settings where you can fix the problems.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Always go to "View Content" to check what will send to Airbnb before selecting '''Everything'''.

'''Step 4: Connect'''

Click "Connect" and select the corresponding listing to this room to make the connection.

If you have changed the sync type to "Everything" you need to press SAVE before connecting.

'''Step 5: Check that the connection is working properly'''

#Click on "View actual data and check the prices you see there are as you expect
#Allow a bit of time for Airbnb do process the data you have sent then click on "Update". If Airbnb returns an error message scroll down to the "Troubleshooting" section to see why Airbnb sends the error and how to fix it. If you receive an error which is not listed below send us a support ticket.
#Click on "Airbnb Listing" link to open the listing on Airbnb select dates to check the listing is bookable but do NOT finish the booking.

'''Step 6: Import upcoming bookings'''

Click on "Import existing bookings" to import the bookings you already have in Airbnb. Bookings previously imported via the Airbnb iCal connection will not import. We recommend you delete them before you press the button.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Blocked dates are not sent by Airbnb, manually update the dates in Beds24 calendar.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> We will import bookings from the last four weeks that are currently ongoing and have not yet reached their check-out date. However, please note that exceptionally long-term stays, those exceeding four weeks, will not be included in the import.

[[File:Airbnb_Synctyp_Prices_Availability.mp4|640px]]

[[File:Airbnb_Synctyp_Everything.mp4|640px]]

=Create a new listing=

'''Step 1 - Select "Sync Type" Everything'''

Airbnb will only publish your listing if you send the full content.

Set "Sync Type" = Everything then press SAVE.

Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > PUBLISH = NO

Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > UPDATE ADDRESS = YES then press SAVE.

'''Step 2 - Check if your content meets Airbnbs requirements'''

Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > VIEW CONTENT to revise which data will send to Airbnb. Any settings which do not meet Airbnbs requirements are highlighted on red. Click on the links to go to the settings where you can fix the problems.

<span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> If you see a red button "Fix Content Errors" your listing does not meet Airbnbs requirements. Click on the button to get to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > VIEW CONTENT.

'''Step 3 - Check which prices will send'''
Go to the "Mapping" tab again and then scroll down to "Room Mapping" and then click on "Price Data" under "View" to check which prices and availability will be sent. If you see no prices or no availability in the list, check if you have prices set up for your property on Beds24.

'''Step 4: Export to Airbnb'''

When your content meets Airbnbs requirements you can click "Export'''.

'''Step 5: Complete Airbnb Registration'''

Login to your Airbnb Account, go to Listings, click on the listing, then click 'Fix' and complete the Airbnb Registraion actions.

'''Step 6: Check that the connection is working properly'''

#Click on "View actual data and check the prices you see there are as you expect
#Allow a bit of time for Airbnb do process the data you have sent then click on "Update". If Airbnb returns an error message scroll down to the "Troubleshooting" section to see why Airbnb sends the error and how to fix it. If you receive an error which is not listed below send us a support ticket.
#Click on "Airbnb Listing" link to open the listing on Airbnb select dates to check the listing is bookable but do NOT finish the booking.

[[File:Create_a_new_listing_on_Airbnb.mp4|640px]]

=Airbnbs review and publishing process =
Connecting to an existing lisitng or creating a new listing triggers Airbnb's automated review. The review validates the listing against the [https://www.airbnb.com/help/article/2350/what-are-the-policies-for-listings-created-through-api-connected-software API Program Listing Requirements].

Click on "Check Connection Status" to see the status at Airbnb.

If the listing is rejected, the message you see there tells you the reason. Fix the problem and the click "Update" to resubmit the listing.

Some listings require manual approval, in which case the status will remain as "ready for review". Once these listings are reviewed by Airbnb, you will see the result when you click on "Check Connection Status".

=Updates=
*Changes to availability and prices will be instantly sent to the channel.
*Changes for settings for example minimum stays, the multiplier or number of rooms will send with the next update. Click on "Update" if you want to push them through instantly.
*Content updates are only sent on demand. If you change content you will need to click "Update" to send the changes.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> It can take Airbnb a couple of minutes to process the data we sent.

If you make changes to values which are sent from Beds24 in Airbnb they will be overridden with the next update.

=Reviews=
After the guest has checked-out, you can send the review to Airbnb via the "Mail & Actions" tab in the booking in Beds24.

If a guest sends you a review, you can also view it in Beds24 via the "Mail & Actions" tab and send the guest a reply from there.

=Change the Sync Type=
If you want to change the sync type all you need to do is change the setting and then press SAVE.

=Disconnect or terminate the connection=
*To disconnect a listing to manage it manually go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING and click on "Disconnect".

*Click on "Disconnect" {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > ACCOUNTS.. This will set all your listings in this Airbnb account to "manual" so you can manage it manually. If you want to update the listing from Beds24 you will need to reconnect it.

If you do not want to use the API connection at all any more also disconnect the account in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > ACCOUNTS.

You can also disconnect your Airbnb account from Beds24 in Airbnb. Log into your Airbnb account and go to ACCOUNT > PRIVACY AND SHARING and remove the Beds24 app.

<div class="warning">{{#fas:exclamation-triangle}} When a listing is disconnected Airbnb resets some values to their defaults:
*minimum stay is set back to 1
* "Closed to arrival" and "Closed to departure" gets removed
*"Maximum stay" gets reset to 1125.
If you do not want these values you will need to change them. If reconnect a listing in Beds24 press "Update" after you reconnected to push the values from Beds24.
</div>

=Options for the sync types=
==Pricing models==
Airbnb supports different pricing models.

<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> Click on the "Price Data" Button to check which prices and availability will send.

===Per Day Pricing===
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> Choose '''Per Day Pricing''' (the default) if you have only ONE price per date.

If you have multiple prices activated for Airbnb with different minimum stays the system will send the price with the lowest minimum stay. Of the ones with the lowest minimum stay the one with the highest occupancy will be used.

If you use daily prices with "Extra Person" prices your daily price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value so the price for the full occupancy can send.

Only a global max. stay which is taken from {{#fas:cog}} (SETTINGS) > PROPERTIES > ROOMS > SETUP can send.

In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set
*The number of guests for which the daily price applies.
*An extra person price.

For example, you have a room for 3 people, you charge 50€ for 2 people and 15€ for 3rd person, create a Rate with Room price - 50 - Upt o 2 people. Then go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > and set Guests included = 2, Extra Person Price = 15

===Per Occupancy (LOS) Pricing===
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> Choose '''Per Occupancy Pricing''' if you want to send prices for different occupancies and/or different length of stay.

If you use rates the price for each occupancy defined in Beds24 and prices for different length of stay can be sent.1 person, 2 person and room price will send. Room price will send for specified occupancy. Multiple rates with different occupancies can send. Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rates can not be sent.

If you use daily prices the daily price will send including occupancy. Multiple occupancy prices can send. Extra person price will send.

The "Min Stay" set in the Calendar, Daily Prices or Rates will send.

We can send prices up to 28 days but guests can book longer stays if there are no restrictions. Airbnb will apply the average of the price of 28 days for days 29+.

The "Max Stay" set for the room will send. Max stays set in the prices will be ignored.

<span style="color:#019cde; font-size: 150%;“ >{{#fas:info-circle}} </span> Beds24 sends the price for max. 16 guests. If your property accommodates more than 16 guests use "Per Day" pricing with an extra person price.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Due to limitations with Airbnbs multi calendar Airbnb can not show the correct prices in your Airbnb Extranet. The correct prices will be shown to the guest though and the prices sent from Beds24 will be applied for all bookings. If you want to check prices on Airbnb please start a booking for your listing.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Due to limitations at Airbnb if there is a change to the number of guests, Airbnb will not dynamically update the cost for extra guests if a reservation alteration is initiated by either the host or the guest.

The host can reject the reservation alteration and can update the guest count and the cost of the extra guests, then send the alteration to the main guest, who will need to accept the new reservation.

===Rate Plans===
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> '''Rate plans''' are the pricing model of choice if you want
*to offer a refundable and a non-refundable option and
**set prices for refundable and non-refundable instead of Airbnbs fixed discount option
**control the cancellation policy for refundable and non-refundable prices
**control availability of the refundable/non-refundable booking option.
*parity with other channels which support rate plans i.e. Booking.com or Expedia.

You can create up to 10 rate plans which can be used for all listings in the Airbnb account. A maximum of 2 rate plans will be displayed to guests at a given time depending on the cancellation policy. Airbnb will display one refundable and another non-refundable rate plan and out of these (a) the lowest and (b) the most flexible rate.

A price for each occupancy defined in Beds24 can be sent.
*If you use daily prices the daily price will send including occupancy. Multiple occupancy prices can send on each rate plan. Extra person price will send.
*If you use rates 1 person, 2 person and room price will send. Room price will send for specified occupancy. Multiple rates with different occupancies can send on same rate plan. Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rate can not be sent.

If you want to send prices for different length of stay you need a rate plan for each.

The "Min Stay" and "Max Stay" set in the Calendar, Daily Prices or Rates will send.

For more information and setup instructions click [[Airbnb_Rate_Plans |here]].

==Discounts==

If you have "Early Bird" or "Last Minute" prices which are activated for Airbnb these will automatically send. Airbnb will not mark these as promotions though.

In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set:
* A discount for 2 or more days, weekly or monthly. Use either the discounts for the number of days or month/week, but not both because the discount per day will override the discount per week/month.
* A discount for "Non Refundable" bookings. If you select a sync type "Limited," you can set a non-refundable discount in your Airbnb extranet.
* Early Bird and Last Minute Discounts which Airbnb will mark as promotions.

You can also create "Pricing Rules" directly in Airbnb, but we recommend you set all prices in Beds24 to avoid confusion.

<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> Early bird or Last Minute offer are only marked as promotions if the price drops at least 10% from what Airbnb defines as the last 30 days median price. If you use both early bird and last minute and want to remove one, you will need to remove both because Airbnb will only remove them together. After you have clicked "Update" to send the change, you can reactivate the one you want to keep.

Please refer to Airbnb for more information on [https://www.airbnb.com/help/article/3421#:~:text=There%20may%20be%20a%20few,other%20discounts%20or%20promotions Discounts].

==Fees and taxes==
If you apply fees or taxes you need to send them from Beds24.
*Cleaning fee

You can set under {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > PROPERTY CONTENT > ROOM CONTENT.

Other fees supported by Airbnb can be sent as CUSTOM value in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER >AIRBNB > SPECIFIC CONTENT. If you apply a linen fee Airbnb will add this to the cleaning fee.

*PETFEE 45 (for example)

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you have a price multiplier in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB, > MAPPING this will also be applied to the Cleaning fee. If you want to over ride this, then use a CUSTOM value in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER >AIRBNB > SPECIFIC CONTENT.

*If you want to send taxes click on "Check if you are eligible to send taxes" in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. If Airbnb allows you to send taxes you can set them under "Custom". Please click on the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span>for "Custom" for detailed instructions

==Permit / Registration/ License==
In some locations Airbnb.com require the License/Registration number of the owner. Please also see under "Local legal requirements above"

If this is required for your property, please go to {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION "Permit ID" and enter your details.

Permit IDs in Beds24 are set per property. If you have a different permit Id than the one set for the property you can set a room specific permit as "Custom" value in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT.

=Send and receive messages =
You can get communicate with Airbnb guest directly from Beds24. This function works for:
*Confirmed bookings
*Inquiries/Requests - if you receive a message from a potential guest inquiring Beds24 will create a request booking. If the request turns into a confirmed booking the status will automatically change. If you want to automatically cancel requests which do not turn into confirmed bookings you can set up an [[Auto_Actions|Auto Action]] to automatically cancel the booking after a certain period.

You can view all messages from the "Messages" component on the DASHBOARD and individual communication from the "API Messages" tab in the booking. You and your guests will see the messages in Airbnb.

To use this function you should:

1. Add the component "API Messages" to your [[:Category:Dashboard|DASHBOARD]]

2. To send Auto Action Emails via messaging set "Send Message" on the "Messaging" tab in the Auto Action to one of the API options. We will remove the HTML from the message because Airbnb does not support HTML. You have the option to add a plain text message for this purpose.

Airbnb supports attachments in JPG, GIF and PNG format.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you have moved the booking to a different room (manually or via dependencies), then ensure that both properties/rooms are connected with the same Airbnb account, otherwise this function will not work.

=Content for sync type "Everything"=
If you use this sync type all updates should be done in Beds24 (not in Airbnb) because changes you make in Airbnb will be overridden with the next update.
==Requirements and limitations from Airbnb==
*Phone numbers, email addresses and URLs are not allowed in the host profile.
*No internal housing codes in the Name.
*Descriptions must be unique and well written, paragraph breaks and spacing should be used. Content in ALL CAPS will lead to a listing’s rejection.
*France Only: Bed & Breakfast listings should have B&B in the title.

==Languages==
The content is sent in the language which is activated as default language for the booking page in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > INTERNATIONALIZATION.

If you have activated multiple languages and entered your descriptions in these we can multiple languages if you set "Allow Multi-Language" = Yes in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. Please check the context help before changing the setting.

Following languages are supported by Airbnb and Beds24: Bahasa Indonesia, Catala, Dansk, Deutsch, English. Español, Eλληνικά, Français, Hrvatski, Italiano, Magyar, Nederlands, Norsk, Polski, Português, Suomi, Svenska, Íslenska, Čeština, Русский, עברית, ภาษาไทย, 中文, 日本語 ja
한국어.

==Property Type ==
Most of the property types which Airbnb supports can be selected in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION.

Other Airbnb property types can be added as "Custom" values in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT.

== Bedrooms and bathrooms==
Bedrooms and bathrooms can be set up in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SET UP.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Set up bedrooms and bathroom either in the property OR the room. If you set them up in both you will double them up. Do not send additional bathroom amenities if you have a full bathrooom.

Bedrooms and bathrooms are configured by feature codes which are entered in the "Features" field.

*Click on the "Edit " button next to the "Features" field.
*In the pop up click on "Bedroom" or "Bathroom".
*Set the type and use the selectors to define the features within each room.
*If you have multiple bedrooms or bathrooms make sure you define them all. If you have more than 2 rooms click "Close" and SAVE. The system will then automatically add more rooms when you click on the "Edit" button again.
*Close the pop up and then press SAVE.

You can also manually add bedrooms and bathrooms and amenities. For more information see "All feature codes" below.

*If you have multiple bedrooms or bathrooms make sure you define them all.

*If you have more than 2 rooms click "Close" and SAVE. The system will then automatically add more rooms when you click on the "Edit" button again.
*Close the pop up and then press SAVE.

Requirements from Airbnb:
*Studio apartments should have 1 bedroom.
*Any properties with more than 10 bedrooms must be listed as having “10 bedrooms.” On the front end this will appear as “10+ bedrooms.”

You can also manually add bedrooms and bathrooms and amenities. For more information see "All feature codes" below.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span>: Airbnb does not support all available features available in Beds24.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you add a crib in a bedroom Airbnb will display the crib as a bed. If you do not want to do this add BED_CRIB in a new line.

BATHROOM

BATHROOM_FULL

BATHROOM_HALF

BEDROOM

BED_AIRMATTRESS

BED_BUNK

BED_CRIB

BED_COUCH

BED_DOUBLE

BED_FLOORMATTRESS

BED_FUTON

BED_HAMMOCK

BED_KING

BED_QUEEN

BED_SINGLE

BED_SOFA

BED_TODDLER

BEDROOM

BEDROOM_ENSUITE

BEDROOM_LIVING_SLEEPING_COMBO

BEDROOM_OTHER_SLEEPING_AREA

If you have a murphy bed it will send as single bed.

== Amenities ==
Amenities can be set up for the property (SETTING->PROPERTIES->DESCRIPTION) or per room ({{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SET UP).

Criteria which apply to all rooms in the property should be set up with the property. They will be automatically applied to all rooms in the property.

Criteria which only applies to one room should be entered in the room.

Make sure you do not create duplicates.

Example 1: All units (rooms) have Wifi. In this case you can set up the Wifi in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION. The number will be applied to all room/units.

Example 2: You have one unit with Wifi and another unit without Wifi. In this case set the Wifi up in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SET UP.

Amenities are configured by feature codes which are entered in the "Features" field.

*Click on the "Edit " button next to the "Features" field.
*In the pop up click on "Amenities".
*Tick the amenities you provide.
*Close the pop up and then press SAVE.

If you provide '''"Essentials"''' you will need to tick "linens", towels and "toiletries".

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you have "Accessability" amenities Airbnb requires you to provide a picture for each amenity which they review. You can add these amenities and the pictures in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT under "Custom".

You will find a list all all "Accessability" amenities below under "All Feature Codes".

You can also manually add bedrooms and bathrooms and amenities. For more information see "All feature codes" below.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you do not select select child friendly amenities Airbnb might classify your listing as "Not safe or suitable for children (0-12 years)"

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Airbnb does not support all available feature codes. Make sure you pick five features which are supported by Airbnb.

==Pictures==
You can define in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT which pictures will be used.

Double check you have entered "Captions" for every picture.

Requirements and limitations from Airbnb:
*Airbnb requires a '''minimum of 1 picture per listing with high-resolution (800x500 pixels).
*Bedrooms should be included in the photos so that users are able to see accommodations.
*Listings with stock photos or with photos including non Airbnb watermarks will be rejected.
*Listings with photos containing contact information (email addresses / phone numbers) will be rejected.

<div class="warning">{{#fas:exclamation-triangle}} Airbnb requires Captions. If you change pictures make sure you change/add the caption in (SETTINGS) BOOKING ENGINE > PICTURES so Airbnb recognizes the new picture.</div>

<div class="warning">{{#fas:exclamation-triangle}}Be careful changing pictures when listed in an Airbnb category. If you remove or change the picture Airbnb has choosen as your category picture you will be removed from the category.</div>

== Check-in / Check-out ==
In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > PROPERTY CONTENT you can set 'Check-in start', 'Check-in end' and 'Check-out end'.

If you want to

*send different times to Airbnb than to other channels
*send 25 for check-in
*send 25 or 26 for check-out
*offer flexible check-in

you can add this in SETTINGS > CHANNEL MANAGER > AIRBNB.COM > SPECIFIC CONTENT "Custom". [[Setting/custom|More information]].

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Airbnb requires at least two hours between check-in start and check-in end.

==House Rules and Children==
*Airbnb counts children 2-12 years as guests.
*Infants from 0-2 years are not counted as guests.

By default children are allowed.

To disallow children and/or infants use the feature codes for children not allowed/infants not allowed or adults only.

If you do not allow children and/or infants Airbnb requires a textual explanation. You can add this in
SETTINGS > CHANNEL MANAGER > AIRBNB.COM > SPECIFIC CONTENT "Custom". [[Setting/custom|More information]].

For house rules you can optionally add a textual description. The house rules plus (if you want to send) their descriptions can be entered in SETTINGS-> CHANNEL MANAGER-> AIRBNB.COM-> SPECIFIC CONTENT "Custom".

==Airbnb specific content ==
Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT or click on the "Edit specific content for Airbnb" link to check and customize. specific content for Airbnb.

= All feature codes =
You can also manually add bedrooms and bathrooms and amenities typing the feature codes exactly as listed below into the "Features" field.

Example: One bedroom with a double bed and a crib

BEDROOM BED_DOUBLE BED_CRIB

Example: The property has 2 bathrooms one full and one half

BATHROOM_FULL
BATHROOM_HALF

Add feature codes one for each feature separated by spaces.

Example: A property has a kitchen, television and internet
KITCHEN TELEVISION INTERNET

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Airbnb does not support all available feature codes and there are also Airbnb specific features which can be manually added in the "features" settings. These feature codes are supported:

==Amenities==
AIR_CONDITIONING

BEACH_ESSENTIALS

BALCONY

CLEANING_PRODUCTS

CLOSET

CLOTHES_DRYINGRACK

CO_DETECTOR

CONDITIONER

DRYER

ELEVATOR

EXTRA_PILLOWS_BLANKETS

EV_CHARGER

FAN_PORTABLE

FIRE_EXTINGUISHER

FIRE_PIT

FIREPLACE

FIRST_AID_KIT

GAMES

GARDEN

GRILL

GRILL_EQUIPMENT

HAIR_DRYER

HAMMOCK

HANGERS

HEATING

IRON_BOARD

LINENS (if all of TOILETRIES, TOWELS and LINENS are used, this sends as "Essentials")

LIVING_ROOM

MOSQUITO_NET

OUTDOOR_FURNITURE (for outdoor seating)

PARKING

PARKING_PAID

PARKING_POSSIBLE

PIANO

POOL_TABLE

PRIVATE_ENTRANCE

ROOM_DARKENING_SHADES

TOILETRIES (body soap)

SAFETY_CARD

SHAMPOO

SHOWER_GEL

SMOKE_DETECTOR

SOAP

STEREO

TOWELS

TRASH_COMPACTER

WASHER

WATER_HOT

==Business==

==Entertainment==
TV

CABLE

VIDEO_GAMES

==Food and Drink==
BREAKFAST_INCLUDED

==Internet==
ETHERNET

INTERNET

WIFI

WIFI_POCKET

==Kitchen==
KITCHEN

KITCHEN_OUTDOOR

BAKING_SHEET

BLENDER

COFFEE

COFFEE_MAKER

COOKING_BASICS (is sent if both "DISHES_UTENSILS" and "SPICES" is selected)

DISHES_UTENSILS (is sent in combination with "SPICES" as "Cooking Basics")

DISHWASHER

FREEZER

GLASSES_WINE

KETTLE

OVEN

STOVE

REFRIGERATOR

REFRIGERATOR_MINI

RICE_MAKER

SPICES (is sent in combination with "DISHES_UTENSILS" as "Cooking Basics")

TOASTER

==Location==
BEACH_FRONT

LAKE (lake access in Airbnb)

SKI_IN

SKI_OUT

WATER_VIEW

==Pets==
PETS_CONSIDERED

==Pool & Wellness==
GYM

POOL

POOL_HEATED

POOL_INDOOR

POOL_PRIVATE

==Services==
DOORBELL

DOORMAN

RECEPTION_24HOUR

LUGGAGE_DROPOFF

CLEANING_BEFORE_CHECKOUT

BICYCLE_RENTAL

==Sports==
BOAT_SLIP

FITNESS_CENTER (for exercise equipment)

KAYAK_CANOE

TABLE_TENNIS

==Suitability==
ADULTS_ONLY

CHILDREN_NOT_ALLOWED

EVENTS_ALLOWED

INFANTS_NOT_ALLOWED

LAPTOP_FRIENDLY

LONG_TERM_RENTERS

SMOKING_ALLOWED

==Accessibility==
PARKING_DISABLED

STEP_FREE_ACCESS_BATHROOM

GRAB_RAILS_IN_SHOWER

GRAB_RAILS_IN_TOILET

ROLLIN_SHOWER

SHOWER_CHAIR

WIDE_DOORWAY_BATHROOM

TUB_WITH_SHOWER_BENCH

WIDE_CLEARANCE_TO_SHOWER_AND_TOILET

STEP_FEE_ACCESS_BEDROOM

WIDE_DOORWAY_BEDROOM

SINGLE_LEVEL_HOME

COMMON_SPACE_STEP_FREE_ACCESS

COMMON_SPACE_WIDE_DOORWAY

HOME_STEP_FREE_ACCESS

PATH_TO_ENTRANCE_LIT_AT_NIGHT

HOME_WIDE_DOORWAY

FLAT_SMOOTH_PATHWAY_TO_FRONT_DOOR

==Family==
CHANGING_TABLE

BABY_BATH

PACK_N_PLAY_TRAVEL_CRIB

FIREPLACE_GUARD

BABY_MONITOR

OUTLET_COVERS

TABLE_CORNER_GUARDS

WINDOW_GUARDS

CHILDRENS_DINNERWARE

BABYSITTER_RECOMMENDATIONS

==Bedroom==
BEDROOM

BEDROOM_ENSUITE

BEDROOM_LIVING_SLEEPING_COMBO

BEDROOM_OTHER_SLEEPING_AREA

BED_AIR MATTRESS

BED_BUNK

BED_CRIB

BED_COUCH

BED_DOUBLE

BED_FLOOR_MATTRESS

BED_FUTON

BED_HAMMOCK

BED_KING

BED_QUEEN

BED_SINGLE

BED_SOFA

BED_TODDLER

==Bathroom==
BATHROOM

BATHROOM_FULL

BATHROOM_HALF

BATH_BIDET

BATH_SHOWER_RAIN

= Troubleshooting and common errors =

==Troubleshooting==

'''You need to complete the API onboarding flow before publishing the listing'''
Beds24 sent the data but the Airbnb requires you to complete the registration process. Try the following:
1. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > PUBLISH = NO, click Save.
2. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING > scroll to the listing and click 'CHECK CONNECTION STATUS'
3. Click on 'Request review at Airbnb' (red button)
4. Refresh the page then click on the Airbnb listing id.
5. Go to your Airbnb Account, switch to Hosting, and click on 'Fix Issues' button for the listing.
6. Click on 'FIX' and follow the registration steps from Airbnb.
7. Click 'Publish'
<embedvideo service="youtube"><embedvideo service="youtube">https://youtu.be/gLwJWPTgrdw</embedvideo>

'''Unable to perform action. Please try again later or contact support if you need immediate assistance'''
Go to your Airbnb Account, switch to Hosting, and follow the steps in Airbnb to verify your account.

'''Unfortunately, a server error prevented your request from being completed. Airbnb may be undergoing maintenance or your connection may have timed out. Please try again.'''
If you continue to see this error message being reported, then check if there is an outage at Airbnb, we will send an update as soon as their system is restored.
Or go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING > scroll to the listing and click 'UPDATE'.

'''Calendar will not Load, it will only show a loading spinner wheel.'''
Please check that you have prices set and they are sending to AirBnb, have a look under
{{#fas:cog}} (SETTINGS) > CHANNEL MANAGER > AIRBNB > MAPPING, and click on "Price Data" to check if prices are being sent to AirBnb.

'''Sorry, we cannot activate your listing.'''
It seems you have an issue with your “Booking settings” in your Airbnb account. Please log into your Airbnb account and check what is set under the tab Booking Settings. You can find more information here: https://www.airbnb.com/help/article/1353/how-do-i-choose-who-can-instant-book-my-place

'''Listing shows as "Importing" in the Airbnb Extranet '''
Beds24 sent the data but it is stuck at Airbnb. Try the following:
1. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING
2. Click on "Disconnect"
4. Refresh the page then connect again
5. Wait a bit and then check the "Connection status"
If you then still see "Importing"in Airbnb contact Airbnb support and ask them to check why your listings are stuck. You might need to insist that they forward your request to someone who is qualified to do so.

'''You have reached your Airbnb access quota'''
Wait ten minutes and then try again. If it continues repeatedly let us know.

'''Your listing has been temporarily paused and can't be turned on until you reactivate it. '''
If you do not know what the problem is please check the Email Airbnb sent you, the messages in your Airbnb account or contact Airbnb support and ask them to help.

'''No "Update Airbnb" button'''
If you do not see an "Update Airbnb" button the connection is lost. Click the "Connect to Airbnb" Button. After the connection is restored you will see the update button.

'''Messages do not send or import to Beds24'''
Log into your Airbnb account and go to ACCOUNT -> PRIVACY AND SHARING. If you do not see 'Access and respond your messages' in the list of permissions, disconnect and then reconnect the Airbnb account.

'''Airbnb account is not connected, please connect account'''
Log into your Airbnb account

'''Receiving Requests/Inquiries for dates already booked'''
The problem is caused because Airbnb thinks your listing is a multi unit with more than one bookable unit.
This can happen if at any time you had a qty greater than one.
Once it happens, the only way to set it back to a standard listing is to disconnect the listing from Beds24 and then reconnect it.
This is because it is Airbnb policy not to change this listing type while it is connected.
It will then connect immediately as a standard listing with a qty of one and the calendar will sync properly.

==Common Errors==

'''Not Processed '''
Airbnb had a temporary problem processing the updates we send. This normally comes good by itself when Airbnb fixed the problem. Wait a bit then press "Update" wait for Airbnb to process the update you just sent and then click "Update status". If the problem persists after a couple of hours notify us via a support ticket.

'''You do not have permission to access this resource'''
Click "Disconnect" and then reconnect the room and to your listing in Airbnb.

'''Not Connected '''
You have disconnected the listing in Airbnb. Click "Disconnect" and then reconnect it.

'''Lat/Long outside of hosting country OR Lat/lng outside of hosting country OR Please set latitude/longitude in valid country for your listing'''
Check the country under which you have registered your Airbnb account is the same as the country your property is in. Check your settings for "Latitude" and "Longitude" are correct and match the address you have given.

'''Sorry, please contact support if you need to change the market of your listing.'''
Check if your settings for "Latitude" and "Longitude" are correct and do match the address you have given. Airbnb uses Google maps to validate addresses. You can check with address and latitude/longitude is in Airbnbs system when you click on "View all listings" and then on "content in Airbnb". If required, correct your data and then click "Update Airbnb". Check your Google map entry and if it is incorrect request Google maps to correct your location. If the error message persists go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT and set "Update Address" = No or contact Airbnb support. Give them the error message, your coordinates and your address and ask them to forward your request to someone in their team who is authorized to fix the problem at their end.

'''You can't change your listing's address once you've started receiving reservation requests. If you need to make an update, please contact support.'''
Please check your address details in Beds24 match the details at Airbnb, if you need to change them, please contact Airbnb support and ask them to assist.
If you do not need to change your address details then go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT and set "Update Address" = No.

'''The listing is in a prohibited vacation rental market. Please go to Airbnb to fix these issues.'''
Your listings is in an area for which Airbnb does not allow the use of the API connection. Contact Airbnb support and ask them to fill out the "Market Clearance Requests for Policy Form". This will the go the the department which can lift the restriction.

'''Last Error: [400] Error ID: XXXXXXXXX. There was an error processing the request. Your daily price is too low. The minimum is 13$'''
Go to Settings > Channel Manager > Property Content > Room Content and set a Rack Rate of at least 9€.
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Airbnb calculates prices based on USD so what they calculate changes with the currency exchange rate.

'''Last Error: [400] Error ID: XXXXXXXXX. There was an error processing the request. Please use a base price of at least €9 but no more than €21,467.'''
Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > PROPERTY CONTENT > ROOM CONTENT and set a Rack Rate which meets Airbnb's requirements.

'''Your longer stay discount must be greater than or equal to your shorter stay discount.'''
Check your discounts set in {{#fas:cog}} (SETTINGS) > AIRBNB > SPECIFIC CONTENT > PRICING, ensure the logic of your discounts meets Airbnb requirements.
In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set, a discount for 2 or more days, weekly or monthly. Use either the discounts for number of days or month/week but '''not both''' because the discount per days will override the discount per week/month.

'''The listing is subject to city registration. Please submit an application or input existing registration details'''
Airbnb require you to register your permit ID. Usually they will provide a link to a page inside the Airbnb system to do this. If you are unsure please ask Airbnb how to register. Also make sure you have entered your permit ID into Beds24 ({{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION "Permit ID").

'''There was an error processing the request. Hosting model validation error'''
For some regions the payout method needs to be set up before publishing the listing. Please log into your Airbnb account and set up the payout method.

'''You need to complete the API onboarding flow before publishing the listing'''
Login to your Airbnb Account, go to the listing, then click 'Fix' follow the instructions to complete the registration.

'''Listing is classified not suitable for children'''
Airbnb explains [https://www.airbnb.com/help/article/1348/if-i-specify-that-my-listing-is-safe-or-suitable-for-children--what-should-i-know here] how to specify that your listing is safe or suitable for children.

'''Too many redirects'''
Most likely you are using external pictures which do not link directly to your pictures or which redirect to another page. Using links to their storage place is not possible. You need to use direct links to your pictures.

'''document_uri has already been taken.'''
You see this error if you have previously connected the room to another Airbnb account. Log into this Airbnb account and stop the sync for this listing. If you can not do this send us a support ticket asking us to delete the URI from the endpoint.

'''Expired Token'''
Check if the listing has been deleted in Airbnb. If so you will need to send it again from Beds24.

'''The document has no document element'''
Check if the listing has been deleted in Airbnb. If so you will need to send it again from Beds24.

'''Your listings are almost ready'''
If after some time you still see "Your listings are almost ready" after clicking Beds24 Channel Manager Sync" in Airbnb and see "In progress" on the "Listings" page check that "Publish = Yes is set in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT.

'''Listing failed to import'''
Click on "Disconnect" then click on "Delete from Airbnb". Fix content errors. Then go back an publish the listing again.

'''Smart Pricing was not deactivated before connecting'''
If you forgot to deactivate smart pricing before setting the connection up you can do so from your mobile.

'''Access denied to Airbnb'''
Airbnb's server is currently unavailable. Try again later.

'''Please select a consistent property type and property group.'''
Check the 'Property Type" in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION and the 'Listing Type' match with the 'Property Type Group' you have selected in{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. Check the (?) for Property Type Group for the correct Listing Type for each group. Please also note that Airbnb has regional restrictions for some property types. Use the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> for information on which combinations are allowed. Check with Airbnb support if you have a problem with your property type.

'''Please specify the property and listing type'''
Check the 'Property Type" in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION and the 'Listing Type' match with the 'Property Type Group' you have selected in{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. Check the (?) for Property Type Group for the correct Listing Type for each group. Please also note that Airbnb has regional restrictions for some property types. Use the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> for information on which combinations are allowed. Check with Airbnb support if you have a problem with your property type.

'''This listing's property type does not support multiple inventories.''' OR '''room_type_invetory_not_supported'''
Check the 'Property Type" in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION and the 'Listing Type' match with the 'Property Type Group' you have selected in{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. Check the (?) for Property Type Group for the correct Listing Type for each group. Please also note that Airbnb has regional restrictions for some property types. Use the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> for information on which combinations are allowed. Check with Airbnb support if you have a problem with your property type.

'''Not enough beds for person capacity'''
Go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP > FEATURES and click on 'edit Bedroom' tab, select the appropriate room/bedroom configuration for your listing.

'''Not enough beds in room configurations'''
You do not have the appropriate bed configuration for the number of people you have selected in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP > Max Guests. Scroll to FEATURES and click 'edit Bedroom' and select the appropriate number of bedrooms/beds for your guests.

'''Sorry, we can't add that amenity right now. Please try again later.'''
This was a transient error caused by an update to the Airbnb amenities data format. The error message should not repeat but if you continue to receive error emails, then please create a SUPPORT ticket.

'''Please make sure a photo has been uploaded before adding accessibility amenity. If the previous review rejects your photos, you need to upload a new photo'''
You are trying to send an accessibility amenity but do not provide a picture for this amenity. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT where you can add the accessibility amenity with a picture in "Custom". Use the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> for further instructions.

'''All caps isn't allowed in listing titles.'''
Airbnb do not allow the Listing Name to be ALL Caps. Check the details in each of the sections below.
*Go to {{#fas:cog}} (SETTINGS) PROPERTIES > NAME
*Go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP > NAME
*Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > DESCRIPTIONS

'''Emojis/Special Characters isn't allowed in listing titles.'''
Airbnb do not allow the Listing Name to have emojis or special characters. Check the details in each of the sections below.
*Go to {{#fas:cog}} (SETTINGS) PROPERTIES > NAME
*Go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP > NAME
*Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > DESCRIPTIONS

'''Please select a consistent property type and space type'''
Check the details you have set in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION > PROPERTY TYPE, allow the setting you have selected in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > PROPERTY TYPE GROUP > LISTING TYPE. Use (?) Context help for the list of Property Types and Listing Types for Airbnb.

'''You can only host long-term rentals'''
Go to your Airbnb Account, switch to Hosting, and click on 'Fix Issues' button for the listing.
Follow the registration steps from Airbnb.

'''custom_daily_price_too_low_for_cleaning_fee''' OR '''Based on your cleaning fee of € XXX, the minimum nightly price you can charge is € YYY'''
Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > CUSTOM and change your Cleaning fee.
OR
Go to the Calendar and update the daily prices.

'''Listings of different pricing_availability_model_type can not use this endpoint.'''
Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING and click 'UPDATE' for each room/listing.

'''Suspended_state_appeal'''
Airbnb suspended the account. Please contact Airbnb support about this.

Airbnb Mapping

2023-12-04T10:54:57Z

Eleni: /* Capabilities */

[[Category:Channel Manager]]
[[Category:Airbnb]]
[[Category:Messaging]]
[[Category:Error Messages from Channels]]
[[Category:Troubleshooting]]

<div class="heading">Connect and update listings to Airbnb</div>

This page is about the menu {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING and explains how to connect your rooms in Beds24 to existing listings in Airbnb and how to create new listings in Airbnb

Beds24 provides a certified 2-way API integration which offers you many additional features and functions which will make working with Airbnb easy for you.

To use the connection you need an [https://www.airbnb.com/e/ten-things-you-should-know-about-airbnb?irgwc=1&irclid=0IZQSnSSRxyNWT%3AQ-OUPCU2lUkAXtgQxDwyFTg0&ircid=4560&c=.pi73.pk4560_252311_en_beds24_10things&sharedid=en_beds24_10things&af=126295512 account with Airbnb].

=Capabilities=
You can connect one or multiple Airbnb account to
*Import listings from Airbnb which will create properties and/or rooms in Beds24.
*Create new listings in Airbnb from rooms in Beds24.
*Connect to existing listings in Airbnb to send updates from Beds24.

After you have mapped your listings Beds24 will automatically.
*Synchronize prices, availability and restrictions to Airbnb.
*Import bookings and booking modifications or cancellations.
*See all messages from Airbnb guests under "Messages".
*Communicate with your guests directly from the booking in Beds24 via the "Messages" tab and via Auto Actions.

You can also choose to
*Update all content including descriptions and pictures from Beds24
*Import booking requests

[[:Category:Channel Manager|Click here]] for general information on how the channel manager works.

<div style="display:">
==Capabilities per Sync Type==
Beds24 offers three different sync types which define which data can be updated to Airbnb.

{| class="wikitable"

! scope="col"|
! scope="col"| Occupancy based Pricing
! scope="col"| Per Day Pricing
! scope="col"| Rate Plans
|-

!style="text-align:left; background: #ffffff" scope="col" colspan =4| '''Prices and Availabilty'''

|-
!style="text-align:right" scope="row"|Prices
| Auto**
| Auto*
| Auto*
|-
!style="text-align:right;" scope="row"|Availability
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Min. Nights
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Max. Nights
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Closed to Arrival (CTA)
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Closed to Departure (CTD)
| Auto*
| Auto*
| Auto*
|-

!style="text-align:left; background: #ffffff" scope="col" colspan =4| '''Limited''' (sends "Pricing Settings" from {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > "Pricing Settings" in addition to "Prices and Availability" )
|-

!style="text-align:right;" scope="row"|Listing Currency
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Guest Included
| N/A
| Auto*
| N/A
|-

!style="text-align:right;" scope="row"|Extra Person Price
| N/A
| Auto*
| N/A
|-

!style="text-align:right;" scope="row"|Dates with no Price
| N/A
| Auto*
| N/A
|-

!style="text-align:right;" scope="row"|Discounts (2-28 days)
| N/A
| Auto*
| N/A
|-

!style="text-align:right;" scope="row"|Max Days in Advance
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Advance Notice (Hours)
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Advance Notice Requests
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Early Bird Days to Check-in & Discount
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Last Minute Days to Check-in & Discount
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Non refundable discount
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Custom Fees & Pass Through Taxes
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Rack Rate (Default daily price)
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Instant Book
| Manual
| Manual
| Manual
|-

!style="text-align:right;" scope="row"|Pre-Booking Message
| Manual
| Manual
| Manual
|-

!style="text-align:right;" scope="row"|Cancellation Policy
| Manual
| Manual
| Manual
|-

!style="text-align:right;" scope="row"|Check-in start
| Manual
| Manual
| Manual
|-

!style="text-align:right;" scope="row"|Check-in end
| Manual
| Manual
| Manual
|-

!style="text-align:left; background: #ffffff" scope="col" colspan =4| '''Everything''' (sends full content additionally to "Prices and Availability" and "Limited")
|-

!style="text-align:right;" scope="row"|Listing details
| Manual
| Manual
| Manual
|-

!style="text-align:right;" scope="row"|Descriptions
| Manual
| Manual
| Manual
|-

!style="text-align:right;" scope="row"|Bedrooms
| Manual
| Manual
| Manual
|-

!style="text-align:right;" scope="row"|Picture
| Manual
| Manual
| Manual
|-

|}

<nowiki>*</nowiki>You can always manually trigger an update

<nowiki>**</nowiki>Including Extra person price from Daily Prices
</div>

= Limitations =
*Blocked dates in Airbnb are NOT imported, you need to block in Beds24.
*You can only connect listings which are live on Airbnb.
*Listings in properties which Airbnb considers "traditional hospitality" like hotels, Bed & Breakfast rooms and small inns are approved by Airbnb on a case by case basis.
*If you do not have daily prices or rates in which "Airbnb" is activated in the "Channels" tab the "Base Price" (Rack Rate) will be used up to a year in advance.
*Smart Pricing is not available for API connected listings.
*Airbnb applies the minimum stay " first night only" meaning restrictions must only be satisfied for the arrival date of the booking but not on every day of the booking.
*Airbnb does not allow Co-hosts to use their API. This means if you are a Co-Host Airbnb will not allow you to connect your co-hosted listings via Beds24 (or any other channel manager). Solutions to this limitation are:
**Ask the host to transfer their account to you.
**Your hosts make the connection between their Airbnb accounts and Beds24 themselves'''
***You can create a (temporary) subaccount in Beds24 for each of your hosts. Your hosts will have a login where they then can connect their Airbnb accounts.
***If you manage a large number of properties we can give you the "Connect with Airbnb Account" button. Your hosts will then be able to use this button outside of Beds24 so they will not need to log into Beds24 to allow the connection.

=Before you connect=
==Prices==
*We can only send availability if you have set up prices which are activated for Airbnb under "Channels" in the Daily Prices or Rates.
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> This tutorial explains how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].
*Airbnb requires a "Base Price" (Rack Rate) which you can set under {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > PROPERTY CONTENT > ROOM CONTENT. Make sure you are prepared to accept a booking for the "Base Price. If you do not have daily prices or rates which are activated for channel management or rates in which "Airbnb" is activated the rack rate will be used up to a year in advance.
*In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set rules for dates with no price. If you require minimum stays we recommend you set this to the default "Close the Room" because we can not send minimum stays to the Base Price.
*You can set a multiplier to mark your price up or down.

==Bookings and Requests==
When you use the API connection Airbnb only allows instant bookings. In {{#fas:cog}} (SETTINGS) > CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set which groups of guests are allowed to book. Strictest is only to allow experienced Airbnb guests who provide government ID to book.

In {{#fas:cog}} (SETTINGS) > CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can also add a "Custom Value" if you allow guests to send a request if they want to stay longer than your maximum stay rule allows.

After the connection has been successfully set up you can import upcoming existing bookings from Airbnb and all new bookings will automatically import.

Inquiries and requests are only imported if you opt in to importing them.

Other bookings can be uploaded as a .csv file in {{#fas:cog}} (SETTINGS) PROPERTIES.

To manually add or blocked dates click on the suitcase icon in the CALENDAR or on "Add Booking" at the top.

If you do not need the actual booking you can adjust the availability in the CALENDAR in the row "Inventory". The number shows rooms remaining to sell. They can be edited to quickly change your availability. Double-click to open a pop-up and save the changes. (it is only possible to lower the number based on the value in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP "Quantity of this type" and any existing bookings).

Airbnb collects the payment from your guest. Channel collect payments will be shown in the booking invoice if {{#fas:cog}} (SETTINGS) CHANNEL MANAGER under “Channel Collect Invoice” is set to import them. If you want to import the "Expected Payout amount" or the "Expected Payout and actual payment" from Airbnb you need to set this in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER under "Airbnb" "Invoice".

By changes or updates of an existing booking, Airbnb will not dynamically update the cost for extra guests if a reservation alteration is initiated by either the host or the guest.

The host can reject the reservation alteration and can update the guest count and the cost of the extra guests, then send the alteration to the main guest, who will need to accept the new reservation.

==Properties, rooms and room types ==
A listing in Airbnb is a room in Beds24.

Our connection supports room types with a quantity of more than one. If you want to send a quantity of more than one you can not use "House" as the property type.

The name sent is:
*For properties with one unit: property name
*For properties with more than one unit type it consists of property name - room name.

==Local legal requirements==
Airbnb will only accept any listing which comply to local laws. Ensure you comply with any permitting, zoning, safety, and health regulations, inform yourself about any local taxes or business license requirements or other regulations that may apply.

[https://www.airbnb.com/help/article/1386/responsible-hosting-in-japan Japan], [https://www.airbnb.com/help/article/1385/responsible-hosting-in-portugal Portugal] , [https://www.airbnb.com/help/article/1388/responsible-hosting-in-spain Spain], [https://www.airbnb.com/help/article/1383/responsible-hosting-in-france France], [https://www.airbnb.de/help/article/1391/responsible-hosting-in-germany Germany]

For other regions please check the Airbnb help pages.

=Set the connection up=
==Property settings==
If you have multiple rooms in a property these settings will apply to all rooms in the property.

'''Step 1: Connect your Airbnb account to your property'''

Each property can connect to one Airbnb Account. Select the Airbnb account you want to connect to.

If no Airbnb account is available go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > ACCOUNTS and connect your account.

'''Step 2 - Apply a multiplier to mark your prices up or down (optional)'''

If you want to add a multiplier to your prices add a '''*''' followed by the multiplier number.

The multiplier applies to all prices and fees which are sent.

For example '''*1.23''' will multiply all prices by 1.23 (i.e. raised by 23%).
Lower prices can be sent with a multiplier less than 1, i.e. '''*0.85''' will send a price 85% of the normal price (i.e. lowered by 15%)

To convert the price of bookings imported add a * after the multiplier, for example '''*1.23*''' will divide the price of the booking by 1.23.

You can also use currency conversion template variable. All currencies supported by the booking page currency selector can be used.

For example *[CONVERT:IDR-EUR] will convert Indonesian Rupees to Euros.

'''Step 3: Check the currency setting is correct'''

Airbnb only supports following currencies: ARS,AUD,BRL,CAD,CHF,CNY,CZK,DKK,EUR,GBP,HKD,HUF,IDR,ILS,INR,JPY,KRW,MYR,MXN,NOK,NZD,PHP,PLN,RUB,SEK,SGD,THB,TRY,TWD,USD,VND,ZAR

If you are using a different currency in Beds24 select one of the above and use the multiplier (above) for conversion.

'''Step 4 - Import inquiries from Aribnb (optional)'''

If you import inquiries Beds24 will create a booking with the status "Enquiry". If the request turns into a confirmed booking the status will automatically change. If you want to automatically cancel requests which do not turn into confirmed bookings you can set up an [[Auto_Actions|Auto Action]] to automatically cancel the booking after a certain period.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Bookings with the status "Enquiry" do not block the room. If you want to block the room for example if you have made the guest an offer you need to change the status manually.

'''Step 5 - Assign an invoicee (optional)'''

If you need to send invoices which are different from your standard invoice you can use the [[Invoicees|invoicee]] function.

==Connect listings you already have on Airbnb==
By mapping a room you connect it so it can update a listing in Airbnb.

'''Step 1 - Change the pricing model (optional)'''

Select "Occupancy Pricing" if you want to send prices for different numbers of guests and/or different length of stay. See the chapter "Pricing Models" below for more information.

Press SAVE.

'''Step 2 - Check which prices will send '''

Go to the "Mapping" tab again and then scroll down to "Room Mapping" and then click on "Price Data" under "View" to check which prices and availability will be sent. If you see no prices or no availability in the list, check if you have prices set up for your listing on Airbnb.

'''Step 3: Select your sync type'''

With sync type '''Prices & Availability''' Beds24 will only update your price data (including number of guests, extra person price, base price, max stay, minimum stay, max days in advance, advance notice/same day booking cut off) and availability and import bookings. If you want to change your discounts, descriptions, pictures, or other settings you do this in Airbnb.

With sync type '''Limited''' Beds24 will update your price data (including number of guests, extra person price, base price, taxes and fees, max stay, minimum stay, max days in advance, advance notice/same day booking cut off, last-minute discount, early-bird discount, weekly discount, monthly discount) and availability and import bookings. If you want to change your descriptions pictures or other settings you do this in Airbnb.

With sync type '''Everything''' also your existing listings descriptive content will be overridden by the descriptive content in Beds24 and can no longer be edited in Airbnb.

If you want to sync everything your listing needs to meet Airbnbs requirements. If you see a red button "Fix Content Errors" your listing does not meet Airbnb requirements. Click on the button. Any settings which do not meet Airbnb requirements are highlighted on red. Click on the links to go to the settings where you can fix the problems.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Always go to "View Content" to check what will send to Airbnb before selecting '''Everything'''.

'''Step 4: Connect'''

Click "Connect" and select the corresponding listing to this room to make the connection.

If you have changed the sync type to "Everything" you need to press SAVE before connecting.

'''Step 5: Check that the connection is working properly'''

#Click on "View actual data and check the prices you see there are as you expect
#Allow a bit of time for Airbnb do process the data you have sent then click on "Update". If Airbnb returns an error message scroll down to the "Troubleshooting" section to see why Airbnb sends the error and how to fix it. If you receive an error which is not listed below send us a support ticket.
#Click on "Airbnb Listing" link to open the listing on Airbnb select dates to check the listing is bookable but do NOT finish the booking.

'''Step 6: Import upcoming bookings'''

Click on "Import existing bookings" to import the bookings you already have in Airbnb. Bookings previously imported via the Airbnb iCal connection will not import. We recommend you delete them before you press the button.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Blocked dates are not sent by Airbnb, manually update the dates in Beds24 calendar.

[[File:Airbnb_Synctyp_Prices_Availability.mp4|640px]]

[[File:Airbnb_Synctyp_Everything.mp4|640px]]

=Create a new listing=

'''Step 1 - Select "Sync Type" Everything'''

Airbnb will only publish your listing if you send the full content.

Set "Sync Type" = Everything then press SAVE.

Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > PUBLISH = NO

Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > UPDATE ADDRESS = YES then press SAVE.

'''Step 2 - Check if your content meets Airbnbs requirements'''

Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > VIEW CONTENT to revise which data will send to Airbnb. Any settings which do not meet Airbnbs requirements are highlighted on red. Click on the links to go to the settings where you can fix the problems.

<span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> If you see a red button "Fix Content Errors" your listing does not meet Airbnbs requirements. Click on the button to get to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > VIEW CONTENT.

'''Step 3 - Check which prices will send'''
Go to the "Mapping" tab again and then scroll down to "Room Mapping" and then click on "Price Data" under "View" to check which prices and availability will be sent. If you see no prices or no availability in the list, check if you have prices set up for your property on Beds24.

'''Step 4: Export to Airbnb'''

When your content meets Airbnbs requirements you can click "Export'''.

'''Step 5: Complete Airbnb Registration'''

Login to your Airbnb Account, go to Listings, click on the listing, then click 'Fix' and complete the Airbnb Registraion actions.

'''Step 6: Check that the connection is working properly'''

#Click on "View actual data and check the prices you see there are as you expect
#Allow a bit of time for Airbnb do process the data you have sent then click on "Update". If Airbnb returns an error message scroll down to the "Troubleshooting" section to see why Airbnb sends the error and how to fix it. If you receive an error which is not listed below send us a support ticket.
#Click on "Airbnb Listing" link to open the listing on Airbnb select dates to check the listing is bookable but do NOT finish the booking.

[[File:Create_a_new_listing_on_Airbnb.mp4|640px]]

=Airbnbs review and publishing process =
Connecting to an existing lisitng or creating a new listing triggers Airbnb's automated review. The review validates the listing against the [https://www.airbnb.com/help/article/2350/what-are-the-policies-for-listings-created-through-api-connected-software API Program Listing Requirements].

Click on "Check Connection Status" to see the status at Airbnb.

If the listing is rejected, the message you see there tells you the reason. Fix the problem and the click "Update" to resubmit the listing.

Some listings require manual approval, in which case the status will remain as "ready for review". Once these listings are reviewed by Airbnb, you will see the result when you click on "Check Connection Status".

=Updates=
*Changes to availability and prices will be instantly sent to the channel.
*Changes for settings for example minimum stays, the multiplier or number of rooms will send with the next update. Click on "Update" if you want to push them through instantly.
*Content updates are only sent on demand. If you change content you will need to click "Update" to send the changes.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> It can take Airbnb a couple of minutes to process the data we sent.

If you make changes to values which are sent from Beds24 in Airbnb they will be overridden with the next update.

=Reviews=
After the guest has checked-out, you can send the review to Airbnb via the "Mail & Actions" tab in the booking in Beds24.

If a guest sends you a review, you can also view it in Beds24 via the "Mail & Actions" tab and send the guest a reply from there.

=Change the Sync Type=
If you want to change the sync type all you need to do is change the setting and then press SAVE.

=Disconnect or terminate the connection=
*To disconnect a listing to manage it manually go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING and click on "Disconnect".

*Click on "Disconnect" {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > ACCOUNTS.. This will set all your listings in this Airbnb account to "manual" so you can manage it manually. If you want to update the listing from Beds24 you will need to reconnect it.

If you do not want to use the API connection at all any more also disconnect the account in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > ACCOUNTS.

You can also disconnect your Airbnb account from Beds24 in Airbnb. Log into your Airbnb account and go to ACCOUNT > PRIVACY AND SHARING and remove the Beds24 app.

<div class="warning">{{#fas:exclamation-triangle}} When a listing is disconnected Airbnb resets some values to their defaults:
*minimum stay is set back to 1
* "Closed to arrival" and "Closed to departure" gets removed
*"Maximum stay" gets reset to 1125.
If you do not want these values you will need to change them. If reconnect a listing in Beds24 press "Update" after you reconnected to push the values from Beds24.
</div>

=Options for the sync types=
==Pricing models==
Airbnb supports different pricing models.

<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> Click on the "Price Data" Button to check which prices and availability will send.

===Per Day Pricing===
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> Choose '''Per Day Pricing''' (the default) if you have only ONE price per date.

If you have multiple prices activated for Airbnb with different minimum stays the system will send the price with the lowest minimum stay. Of the ones with the lowest minimum stay the one with the highest occupancy will be used.

If you use daily prices with "Extra Person" prices your daily price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value so the price for the full occupancy can send.

Only a global max. stay which is taken from {{#fas:cog}} (SETTINGS) > PROPERTIES > ROOMS > SETUP can send.

In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set
*The number of guests for which the daily price applies.
*An extra person price.

For example, you have a room for 3 people, you charge 50€ for 2 people and 15€ for 3rd person, create a Rate with Room price - 50 - Upt o 2 people. Then go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > and set Guests included = 2, Extra Person Price = 15

===Per Occupancy (LOS) Pricing===
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> Choose '''Per Occupancy Pricing''' if you want to send prices for different occupancies and/or different length of stay.

If you use rates the price for each occupancy defined in Beds24 and prices for different length of stay can be sent.1 person, 2 person and room price will send. Room price will send for specified occupancy. Multiple rates with different occupancies can send. Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rates can not be sent.

If you use daily prices the daily price will send including occupancy. Multiple occupancy prices can send. Extra person price will send.

The "Min Stay" set in the Calendar, Daily Prices or Rates will send.

We can send prices up to 28 days but guests can book longer stays if there are no restrictions. Airbnb will apply the average of the price of 28 days for days 29+.

The "Max Stay" set for the room will send. Max stays set in the prices will be ignored.

<span style="color:#019cde; font-size: 150%;“ >{{#fas:info-circle}} </span> Beds24 sends the price for max. 16 guests. If your property accommodates more than 16 guests use "Per Day" pricing with an extra person price.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Due to limitations with Airbnbs multi calendar Airbnb can not show the correct prices in your Airbnb Extranet. The correct prices will be shown to the guest though and the prices sent from Beds24 will be applied for all bookings. If you want to check prices on Airbnb please start a booking for your listing.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Due to limitations at Airbnb if there is a change to the number of guests, Airbnb will not dynamically update the cost for extra guests if a reservation alteration is initiated by either the host or the guest.

The host can reject the reservation alteration and can update the guest count and the cost of the extra guests, then send the alteration to the main guest, who will need to accept the new reservation.

===Rate Plans===
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> '''Rate plans''' are the pricing model of choice if you want
*to offer a refundable and a non-refundable option and
**set prices for refundable and non-refundable instead of Airbnbs fixed discount option
**control the cancellation policy for refundable and non-refundable prices
**control availability of the refundable/non-refundable booking option.
*parity with other channels which support rate plans i.e. Booking.com or Expedia.

You can create up to 10 rate plans which can be used for all listings in the Airbnb account. A maximum of 2 rate plans will be displayed to guests at a given time depending on the cancellation policy. Airbnb will display one refundable and another non-refundable rate plan and out of these (a) the lowest and (b) the most flexible rate.

A price for each occupancy defined in Beds24 can be sent.
*If you use daily prices the daily price will send including occupancy. Multiple occupancy prices can send on each rate plan. Extra person price will send.
*If you use rates 1 person, 2 person and room price will send. Room price will send for specified occupancy. Multiple rates with different occupancies can send on same rate plan. Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rate can not be sent.

If you want to send prices for different length of stay you need a rate plan for each.

The "Min Stay" and "Max Stay" set in the Calendar, Daily Prices or Rates will send.

For more information and setup instructions click [[Airbnb_Rate_Plans |here]].

==Discounts==

If you have "Early Bird" or "Last Minute" prices which are activated for Airbnb these will automatically send. Airbnb will not mark these as promotions though.

In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set:
* A discount for 2 or more days, weekly or monthly. Use either the discounts for the number of days or month/week, but not both because the discount per day will override the discount per week/month.
* A discount for "Non Refundable" bookings. If you select a sync type "Limited," you can set a non-refundable discount in your Airbnb extranet.
* Early Bird and Last Minute Discounts which Airbnb will mark as promotions.

You can also create "Pricing Rules" directly in Airbnb, but we recommend you set all prices in Beds24 to avoid confusion.

<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> Early bird or Last Minute offer are only marked as promotions if the price drops at least 10% from what Airbnb defines as the last 30 days median price. If you use both early bird and last minute and want to remove one, you will need to remove both because Airbnb will only remove them together. After you have clicked "Update" to send the change, you can reactivate the one you want to keep.

Please refer to Airbnb for more information on [https://www.airbnb.com/help/article/3421#:~:text=There%20may%20be%20a%20few,other%20discounts%20or%20promotions Discounts].

==Fees and taxes==
If you apply fees or taxes you need to send them from Beds24.
*Cleaning fee

You can set under {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > PROPERTY CONTENT > ROOM CONTENT.

Other fees supported by Airbnb can be sent as CUSTOM value in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER >AIRBNB > SPECIFIC CONTENT. If you apply a linen fee Airbnb will add this to the cleaning fee.

*PETFEE 45 (for example)

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you have a price multiplier in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB, > MAPPING this will also be applied to the Cleaning fee. If you want to over ride this, then use a CUSTOM value in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER >AIRBNB > SPECIFIC CONTENT.

*If you want to send taxes click on "Check if you are eligible to send taxes" in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. If Airbnb allows you to send taxes you can set them under "Custom". Please click on the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span>for "Custom" for detailed instructions

==Permit / Registration/ License==
In some locations Airbnb.com require the License/Registration number of the owner. Please also see under "Local legal requirements above"

If this is required for your property, please go to {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION "Permit ID" and enter your details.

Permit IDs in Beds24 are set per property. If you have a different permit Id than the one set for the property you can set a room specific permit as "Custom" value in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT.

=Send and receive messages =
You can get communicate with Airbnb guest directly from Beds24. This function works for:
*Confirmed bookings
*Inquiries/Requests - if you receive a message from a potential guest inquiring Beds24 will create a request booking. If the request turns into a confirmed booking the status will automatically change. If you want to automatically cancel requests which do not turn into confirmed bookings you can set up an [[Auto_Actions|Auto Action]] to automatically cancel the booking after a certain period.

You can view all messages from the "Messages" component on the DASHBOARD and individual communication from the "API Messages" tab in the booking. You and your guests will see the messages in Airbnb.

To use this function you should:

1. Add the component "API Messages" to your [[:Category:Dashboard|DASHBOARD]]

2. To send Auto Action Emails via messaging set "Send Message" on the "Messaging" tab in the Auto Action to one of the API options. We will remove the HTML from the message because Airbnb does not support HTML. You have the option to add a plain text message for this purpose.

Airbnb supports attachments in JPG, GIF and PNG format.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you have moved the booking to a different room (manually or via dependencies), then ensure that both properties/rooms are connected with the same Airbnb account, otherwise this function will not work.

=Content for sync type "Everything"=
If you use this sync type all updates should be done in Beds24 (not in Airbnb) because changes you make in Airbnb will be overridden with the next update.
==Requirements and limitations from Airbnb==
*Phone numbers, email addresses and URLs are not allowed in the host profile.
*No internal housing codes in the Name.
*Descriptions must be unique and well written, paragraph breaks and spacing should be used. Content in ALL CAPS will lead to a listing’s rejection.
*France Only: Bed & Breakfast listings should have B&B in the title.

==Languages==
The content is sent in the language which is activated as default language for the booking page in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > INTERNATIONALIZATION.

If you have activated multiple languages and entered your descriptions in these we can multiple languages if you set "Allow Multi-Language" = Yes in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. Please check the context help before changing the setting.

Following languages are supported by Airbnb and Beds24: Bahasa Indonesia, Catala, Dansk, Deutsch, English. Español, Eλληνικά, Français, Hrvatski, Italiano, Magyar, Nederlands, Norsk, Polski, Português, Suomi, Svenska, Íslenska, Čeština, Русский, עברית, ภาษาไทย, 中文, 日本語 ja
한국어.

==Property Type ==
Most of the property types which Airbnb supports can be selected in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION.

Other Airbnb property types can be added as "Custom" values in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT.

== Bedrooms and bathrooms==
Bedrooms and bathrooms can be set up in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SET UP.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Set up bedrooms and bathroom either in the property OR the room. If you set them up in both you will double them up. Do not send additional bathroom amenities if you have a full bathrooom.

Bedrooms and bathrooms are configured by feature codes which are entered in the "Features" field.

*Click on the "Edit " button next to the "Features" field.
*In the pop up click on "Bedroom" or "Bathroom".
*Set the type and use the selectors to define the features within each room.
*If you have multiple bedrooms or bathrooms make sure you define them all. If you have more than 2 rooms click "Close" and SAVE. The system will then automatically add more rooms when you click on the "Edit" button again.
*Close the pop up and then press SAVE.

You can also manually add bedrooms and bathrooms and amenities. For more information see "All feature codes" below.

*If you have multiple bedrooms or bathrooms make sure you define them all.

*If you have more than 2 rooms click "Close" and SAVE. The system will then automatically add more rooms when you click on the "Edit" button again.
*Close the pop up and then press SAVE.

Requirements from Airbnb:
*Studio apartments should have 1 bedroom.
*Any properties with more than 10 bedrooms must be listed as having “10 bedrooms.” On the front end this will appear as “10+ bedrooms.”

You can also manually add bedrooms and bathrooms and amenities. For more information see "All feature codes" below.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span>: Airbnb does not support all available features available in Beds24.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you add a crib in a bedroom Airbnb will display the crib as a bed. If you do not want to do this add BED_CRIB in a new line.

BATHROOM

BATHROOM_FULL

BATHROOM_HALF

BEDROOM

BED_AIRMATTRESS

BED_BUNK

BED_CRIB

BED_COUCH

BED_DOUBLE

BED_FLOORMATTRESS

BED_FUTON

BED_HAMMOCK

BED_KING

BED_QUEEN

BED_SINGLE

BED_SOFA

BED_TODDLER

BEDROOM

BEDROOM_ENSUITE

BEDROOM_LIVING_SLEEPING_COMBO

BEDROOM_OTHER_SLEEPING_AREA

If you have a murphy bed it will send as single bed.

== Amenities ==
Amenities can be set up for the property (SETTING->PROPERTIES->DESCRIPTION) or per room ({{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SET UP).

Criteria which apply to all rooms in the property should be set up with the property. They will be automatically applied to all rooms in the property.

Criteria which only applies to one room should be entered in the room.

Make sure you do not create duplicates.

Example 1: All units (rooms) have Wifi. In this case you can set up the Wifi in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION. The number will be applied to all room/units.

Example 2: You have one unit with Wifi and another unit without Wifi. In this case set the Wifi up in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SET UP.

Amenities are configured by feature codes which are entered in the "Features" field.

*Click on the "Edit " button next to the "Features" field.
*In the pop up click on "Amenities".
*Tick the amenities you provide.
*Close the pop up and then press SAVE.

If you provide '''"Essentials"''' you will need to tick "linens", towels and "toiletries".

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you have "Accessability" amenities Airbnb requires you to provide a picture for each amenity which they review. You can add these amenities and the pictures in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT under "Custom".

You will find a list all all "Accessability" amenities below under "All Feature Codes".

You can also manually add bedrooms and bathrooms and amenities. For more information see "All feature codes" below.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you do not select select child friendly amenities Airbnb might classify your listing as "Not safe or suitable for children (0-12 years)"

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Airbnb does not support all available feature codes. Make sure you pick five features which are supported by Airbnb.

==Pictures==
You can define in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT which pictures will be used.

Double check you have entered "Captions" for every picture.

Requirements and limitations from Airbnb:
*Airbnb requires a '''minimum of 1 picture per listing with high-resolution (800x500 pixels).
*Bedrooms should be included in the photos so that users are able to see accommodations.
*Listings with stock photos or with photos including non Airbnb watermarks will be rejected.
*Listings with photos containing contact information (email addresses / phone numbers) will be rejected.

<div class="warning">{{#fas:exclamation-triangle}} Airbnb requires Captions. If you change pictures make sure you change/add the caption in (SETTINGS) BOOKING ENGINE > PICTURES so Airbnb recognizes the new picture.</div>

<div class="warning">{{#fas:exclamation-triangle}}Be careful changing pictures when listed in an Airbnb category. If you remove or change the picture Airbnb has choosen as your category picture you will be removed from the category.</div>

== Check-in / Check-out ==
In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > PROPERTY CONTENT you can set 'Check-in start', 'Check-in end' and 'Check-out end'.

If you want to

*send different times to Airbnb than to other channels
*send 25 for check-in
*send 25 or 26 for check-out
*offer flexible check-in

you can add this in SETTINGS > CHANNEL MANAGER > AIRBNB.COM > SPECIFIC CONTENT "Custom". [[Setting/custom|More information]].

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Airbnb requires at least two hours between check-in start and check-in end.

==House Rules and Children==
*Airbnb counts children 2-12 years as guests.
*Infants from 0-2 years are not counted as guests.

By default children are allowed.

To disallow children and/or infants use the feature codes for children not allowed/infants not allowed or adults only.

If you do not allow children and/or infants Airbnb requires a textual explanation. You can add this in
SETTINGS > CHANNEL MANAGER > AIRBNB.COM > SPECIFIC CONTENT "Custom". [[Setting/custom|More information]].

For house rules you can optionally add a textual description. The house rules plus (if you want to send) their descriptions can be entered in SETTINGS-> CHANNEL MANAGER-> AIRBNB.COM-> SPECIFIC CONTENT "Custom".

==Airbnb specific content ==
Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT or click on the "Edit specific content for Airbnb" link to check and customize. specific content for Airbnb.

= All feature codes =
You can also manually add bedrooms and bathrooms and amenities typing the feature codes exactly as listed below into the "Features" field.

Example: One bedroom with a double bed and a crib

BEDROOM BED_DOUBLE BED_CRIB

Example: The property has 2 bathrooms one full and one half

BATHROOM_FULL
BATHROOM_HALF

Add feature codes one for each feature separated by spaces.

Example: A property has a kitchen, television and internet
KITCHEN TELEVISION INTERNET

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Airbnb does not support all available feature codes and there are also Airbnb specific features which can be manually added in the "features" settings. These feature codes are supported:

==Amenities==
AIR_CONDITIONING

BEACH_ESSENTIALS

BALCONY

CLEANING_PRODUCTS

CLOSET

CLOTHES_DRYINGRACK

CO_DETECTOR

CONDITIONER

DRYER

ELEVATOR

EXTRA_PILLOWS_BLANKETS

EV_CHARGER

FAN_PORTABLE

FIRE_EXTINGUISHER

FIRE_PIT

FIREPLACE

FIRST_AID_KIT

GAMES

GARDEN

GRILL

GRILL_EQUIPMENT

HAIR_DRYER

HAMMOCK

HANGERS

HEATING

IRON_BOARD

LINENS (if all of TOILETRIES, TOWELS and LINENS are used, this sends as "Essentials")

LIVING_ROOM

MOSQUITO_NET

OUTDOOR_FURNITURE (for outdoor seating)

PARKING

PARKING_PAID

PARKING_POSSIBLE

PIANO

POOL_TABLE

PRIVATE_ENTRANCE

ROOM_DARKENING_SHADES

TOILETRIES (body soap)

SAFETY_CARD

SHAMPOO

SHOWER_GEL

SMOKE_DETECTOR

SOAP

STEREO

TOWELS

TRASH_COMPACTER

WASHER

WATER_HOT

==Business==

==Entertainment==
TV

CABLE

VIDEO_GAMES

==Food and Drink==
BREAKFAST_INCLUDED

==Internet==
ETHERNET

INTERNET

WIFI

WIFI_POCKET

==Kitchen==
KITCHEN

KITCHEN_OUTDOOR

BAKING_SHEET

BLENDER

COFFEE

COFFEE_MAKER

COOKING_BASICS (is sent if both "DISHES_UTENSILS" and "SPICES" is selected)

DISHES_UTENSILS (is sent in combination with "SPICES" as "Cooking Basics")

DISHWASHER

FREEZER

GLASSES_WINE

KETTLE

OVEN

STOVE

REFRIGERATOR

REFRIGERATOR_MINI

RICE_MAKER

SPICES (is sent in combination with "DISHES_UTENSILS" as "Cooking Basics")

TOASTER

==Location==
BEACH_FRONT

LAKE (lake access in Airbnb)

SKI_IN

SKI_OUT

WATER_VIEW

==Pets==
PETS_CONSIDERED

==Pool & Wellness==
GYM

POOL

POOL_HEATED

POOL_INDOOR

POOL_PRIVATE

==Services==
DOORBELL

DOORMAN

RECEPTION_24HOUR

LUGGAGE_DROPOFF

CLEANING_BEFORE_CHECKOUT

BICYCLE_RENTAL

==Sports==
BOAT_SLIP

FITNESS_CENTER (for exercise equipment)

KAYAK_CANOE

TABLE_TENNIS

==Suitability==
ADULTS_ONLY

CHILDREN_NOT_ALLOWED

EVENTS_ALLOWED

INFANTS_NOT_ALLOWED

LAPTOP_FRIENDLY

LONG_TERM_RENTERS

SMOKING_ALLOWED

==Accessibility==
PARKING_DISABLED

STEP_FREE_ACCESS_BATHROOM

GRAB_RAILS_IN_SHOWER

GRAB_RAILS_IN_TOILET

ROLLIN_SHOWER

SHOWER_CHAIR

WIDE_DOORWAY_BATHROOM

TUB_WITH_SHOWER_BENCH

WIDE_CLEARANCE_TO_SHOWER_AND_TOILET

STEP_FEE_ACCESS_BEDROOM

WIDE_DOORWAY_BEDROOM

SINGLE_LEVEL_HOME

COMMON_SPACE_STEP_FREE_ACCESS

COMMON_SPACE_WIDE_DOORWAY

HOME_STEP_FREE_ACCESS

PATH_TO_ENTRANCE_LIT_AT_NIGHT

HOME_WIDE_DOORWAY

FLAT_SMOOTH_PATHWAY_TO_FRONT_DOOR

==Family==
CHANGING_TABLE

BABY_BATH

PACK_N_PLAY_TRAVEL_CRIB

FIREPLACE_GUARD

BABY_MONITOR

OUTLET_COVERS

TABLE_CORNER_GUARDS

WINDOW_GUARDS

CHILDRENS_DINNERWARE

BABYSITTER_RECOMMENDATIONS

==Bedroom==
BEDROOM

BEDROOM_ENSUITE

BEDROOM_LIVING_SLEEPING_COMBO

BEDROOM_OTHER_SLEEPING_AREA

BED_AIR MATTRESS

BED_BUNK

BED_CRIB

BED_COUCH

BED_DOUBLE

BED_FLOOR_MATTRESS

BED_FUTON

BED_HAMMOCK

BED_KING

BED_QUEEN

BED_SINGLE

BED_SOFA

BED_TODDLER

==Bathroom==
BATHROOM

BATHROOM_FULL

BATHROOM_HALF

BATH_BIDET

BATH_SHOWER_RAIN

= Troubleshooting and common errors =

==Troubleshooting==

'''You need to complete the API onboarding flow before publishing the listing'''
Beds24 sent the data but the Airbnb requires you to complete the registration process. Try the following:
1. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > PUBLISH = NO, click Save.
2. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING > scroll to the listing and click 'CHECK CONNECTION STATUS'
3. Click on 'Request review at Airbnb' (red button)
4. Refresh the page then click on the Airbnb listing id.
5. Go to your Airbnb Account, switch to Hosting, and click on 'Fix Issues' button for the listing.
6. Click on 'FIX' and follow the registration steps from Airbnb.
7. Click 'Publish'
<embedvideo service="youtube"><embedvideo service="youtube">https://youtu.be/gLwJWPTgrdw</embedvideo>

'''Unable to perform action. Please try again later or contact support if you need immediate assistance'''
Go to your Airbnb Account, switch to Hosting, and follow the steps in Airbnb to verify your account.

'''Unfortunately, a server error prevented your request from being completed. Airbnb may be undergoing maintenance or your connection may have timed out. Please try again.'''
If you continue to see this error message being reported, then check if there is an outage at Airbnb, we will send an update as soon as their system is restored.
Or go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING > scroll to the listing and click 'UPDATE'.

'''Calendar will not Load, it will only show a loading spinner wheel.'''
Please check that you have prices set and they are sending to AirBnb, have a look under
{{#fas:cog}} (SETTINGS) > CHANNEL MANAGER > AIRBNB > MAPPING, and click on "Price Data" to check if prices are being sent to AirBnb.

'''Sorry, we cannot activate your listing.'''
It seems you have an issue with your “Booking settings” in your Airbnb account. Please log into your Airbnb account and check what is set under the tab Booking Settings. You can find more information here: https://www.airbnb.com/help/article/1353/how-do-i-choose-who-can-instant-book-my-place

'''Listing shows as "Importing" in the Airbnb Extranet '''
Beds24 sent the data but it is stuck at Airbnb. Try the following:
1. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING
2. Click on "Disconnect"
4. Refresh the page then connect again
5. Wait a bit and then check the "Connection status"
If you then still see "Importing"in Airbnb contact Airbnb support and ask them to check why your listings are stuck. You might need to insist that they forward your request to someone who is qualified to do so.

'''You have reached your Airbnb access quota'''
Wait ten minutes and then try again. If it continues repeatedly let us know.

'''Your listing has been temporarily paused and can't be turned on until you reactivate it. '''
If you do not know what the problem is please check the Email Airbnb sent you, the messages in your Airbnb account or contact Airbnb support and ask them to help.

'''No "Update Airbnb" button'''
If you do not see an "Update Airbnb" button the connection is lost. Click the "Connect to Airbnb" Button. After the connection is restored you will see the update button.

'''Messages do not send or import to Beds24'''
Log into your Airbnb account and go to ACCOUNT -> PRIVACY AND SHARING. If you do not see 'Access and respond your messages' in the list of permissions, disconnect and then reconnect the Airbnb account.

'''Airbnb account is not connected, please connect account'''
Log into your Airbnb account

'''Receiving Requests/Inquiries for dates already booked'''
The problem is caused because Airbnb thinks your listing is a multi unit with more than one bookable unit.
This can happen if at any time you had a qty greater than one.
Once it happens, the only way to set it back to a standard listing is to disconnect the listing from Beds24 and then reconnect it.
This is because it is Airbnb policy not to change this listing type while it is connected.
It will then connect immediately as a standard listing with a qty of one and the calendar will sync properly.

==Common Errors==

'''Not Processed '''
Airbnb had a temporary problem processing the updates we send. This normally comes good by itself when Airbnb fixed the problem. Wait a bit then press "Update" wait for Airbnb to process the update you just sent and then click "Update status". If the problem persists after a couple of hours notify us via a support ticket.

'''You do not have permission to access this resource'''
Click "Disconnect" and then reconnect the room and to your listing in Airbnb.

'''Not Connected '''
You have disconnected the listing in Airbnb. Click "Disconnect" and then reconnect it.

'''Lat/Long outside of hosting country OR Lat/lng outside of hosting country OR Please set latitude/longitude in valid country for your listing'''
Check the country under which you have registered your Airbnb account is the same as the country your property is in. Check your settings for "Latitude" and "Longitude" are correct and match the address you have given.

'''Sorry, please contact support if you need to change the market of your listing.'''
Check if your settings for "Latitude" and "Longitude" are correct and do match the address you have given. Airbnb uses Google maps to validate addresses. You can check with address and latitude/longitude is in Airbnbs system when you click on "View all listings" and then on "content in Airbnb". If required, correct your data and then click "Update Airbnb". Check your Google map entry and if it is incorrect request Google maps to correct your location. If the error message persists go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT and set "Update Address" = No or contact Airbnb support. Give them the error message, your coordinates and your address and ask them to forward your request to someone in their team who is authorized to fix the problem at their end.

'''You can't change your listing's address once you've started receiving reservation requests. If you need to make an update, please contact support.'''
Please check your address details in Beds24 match the details at Airbnb, if you need to change them, please contact Airbnb support and ask them to assist.
If you do not need to change your address details then go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT and set "Update Address" = No.

'''The listing is in a prohibited vacation rental market. Please go to Airbnb to fix these issues.'''
Your listings is in an area for which Airbnb does not allow the use of the API connection. Contact Airbnb support and ask them to fill out the "Market Clearance Requests for Policy Form". This will the go the the department which can lift the restriction.

'''Last Error: [400] Error ID: XXXXXXXXX. There was an error processing the request. Your daily price is too low. The minimum is 13$'''
Go to Settings > Channel Manager > Property Content > Room Content and set a Rack Rate of at least 9€.
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Airbnb calculates prices based on USD so what they calculate changes with the currency exchange rate.

'''Last Error: [400] Error ID: XXXXXXXXX. There was an error processing the request. Please use a base price of at least €9 but no more than €21,467.'''
Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > PROPERTY CONTENT > ROOM CONTENT and set a Rack Rate which meets Airbnb's requirements.

'''Your longer stay discount must be greater than or equal to your shorter stay discount.'''
Check your discounts set in {{#fas:cog}} (SETTINGS) > AIRBNB > SPECIFIC CONTENT > PRICING, ensure the logic of your discounts meets Airbnb requirements.
In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set, a discount for 2 or more days, weekly or monthly. Use either the discounts for number of days or month/week but '''not both''' because the discount per days will override the discount per week/month.

'''The listing is subject to city registration. Please submit an application or input existing registration details'''
Airbnb require you to register your permit ID. Usually they will provide a link to a page inside the Airbnb system to do this. If you are unsure please ask Airbnb how to register. Also make sure you have entered your permit ID into Beds24 ({{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION "Permit ID").

'''There was an error processing the request. Hosting model validation error'''
For some regions the payout method needs to be set up before publishing the listing. Please log into your Airbnb account and set up the payout method.

'''You need to complete the API onboarding flow before publishing the listing'''
Login to your Airbnb Account, go to the listing, then click 'Fix' follow the instructions to complete the registration.

'''Listing is classified not suitable for children'''
Airbnb explains [https://www.airbnb.com/help/article/1348/if-i-specify-that-my-listing-is-safe-or-suitable-for-children--what-should-i-know here] how to specify that your listing is safe or suitable for children.

'''Too many redirects'''
Most likely you are using external pictures which do not link directly to your pictures or which redirect to another page. Using links to their storage place is not possible. You need to use direct links to your pictures.

'''document_uri has already been taken.'''
You see this error if you have previously connected the room to another Airbnb account. Log into this Airbnb account and stop the sync for this listing. If you can not do this send us a support ticket asking us to delete the URI from the endpoint.

'''Expired Token'''
Check if the listing has been deleted in Airbnb. If so you will need to send it again from Beds24.

'''The document has no document element'''
Check if the listing has been deleted in Airbnb. If so you will need to send it again from Beds24.

'''Your listings are almost ready'''
If after some time you still see "Your listings are almost ready" after clicking Beds24 Channel Manager Sync" in Airbnb and see "In progress" on the "Listings" page check that "Publish = Yes is set in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT.

'''Listing failed to import'''
Click on "Disconnect" then click on "Delete from Airbnb". Fix content errors. Then go back an publish the listing again.

'''Smart Pricing was not deactivated before connecting'''
If you forgot to deactivate smart pricing before setting the connection up you can do so from your mobile.

'''Access denied to Airbnb'''
Airbnb's server is currently unavailable. Try again later.

'''Please select a consistent property type and property group.'''
Check the 'Property Type" in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION and the 'Listing Type' match with the 'Property Type Group' you have selected in{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. Check the (?) for Property Type Group for the correct Listing Type for each group. Please also note that Airbnb has regional restrictions for some property types. Use the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> for information on which combinations are allowed. Check with Airbnb support if you have a problem with your property type.

'''Please specify the property and listing type'''
Check the 'Property Type" in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION and the 'Listing Type' match with the 'Property Type Group' you have selected in{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. Check the (?) for Property Type Group for the correct Listing Type for each group. Please also note that Airbnb has regional restrictions for some property types. Use the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> for information on which combinations are allowed. Check with Airbnb support if you have a problem with your property type.

'''This listing's property type does not support multiple inventories.''' OR '''room_type_invetory_not_supported'''
Check the 'Property Type" in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION and the 'Listing Type' match with the 'Property Type Group' you have selected in{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. Check the (?) for Property Type Group for the correct Listing Type for each group. Please also note that Airbnb has regional restrictions for some property types. Use the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> for information on which combinations are allowed. Check with Airbnb support if you have a problem with your property type.

'''Not enough beds for person capacity'''
Go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP > FEATURES and click on 'edit Bedroom' tab, select the appropriate room/bedroom configuration for your listing.

'''Not enough beds in room configurations'''
You do not have the appropriate bed configuration for the number of people you have selected in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP > Max Guests. Scroll to FEATURES and click 'edit Bedroom' and select the appropriate number of bedrooms/beds for your guests.

'''Sorry, we can't add that amenity right now. Please try again later.'''
This was a transient error caused by an update to the Airbnb amenities data format. The error message should not repeat but if you continue to receive error emails, then please create a SUPPORT ticket.

'''Please make sure a photo has been uploaded before adding accessibility amenity. If the previous review rejects your photos, you need to upload a new photo'''
You are trying to send an accessibility amenity but do not provide a picture for this amenity. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT where you can add the accessibility amenity with a picture in "Custom". Use the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> for further instructions.

'''All caps isn't allowed in listing titles.'''
Airbnb do not allow the Listing Name to be ALL Caps. Check the details in each of the sections below.
*Go to {{#fas:cog}} (SETTINGS) PROPERTIES > NAME
*Go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP > NAME
*Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > DESCRIPTIONS

'''Emojis/Special Characters isn't allowed in listing titles.'''
Airbnb do not allow the Listing Name to have emojis or special characters. Check the details in each of the sections below.
*Go to {{#fas:cog}} (SETTINGS) PROPERTIES > NAME
*Go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP > NAME
*Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > DESCRIPTIONS

'''Please select a consistent property type and space type'''
Check the details you have set in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION > PROPERTY TYPE, allow the setting you have selected in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > PROPERTY TYPE GROUP > LISTING TYPE. Use (?) Context help for the list of Property Types and Listing Types for Airbnb.

'''You can only host long-term rentals'''
Go to your Airbnb Account, switch to Hosting, and click on 'Fix Issues' button for the listing.
Follow the registration steps from Airbnb.

'''custom_daily_price_too_low_for_cleaning_fee''' OR '''Based on your cleaning fee of € XXX, the minimum nightly price you can charge is € YYY'''
Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > CUSTOM and change your Cleaning fee.
OR
Go to the Calendar and update the daily prices.

'''Listings of different pricing_availability_model_type can not use this endpoint.'''
Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING and click 'UPDATE' for each room/listing.

'''Suspended_state_appeal'''
Airbnb suspended the account. Please contact Airbnb support about this.

Airbnb Mapping

2023-10-31T10:46:46Z

Eleni: /* Discounts */

[[Category:Channel Manager]]
[[Category:Airbnb]]
[[Category:Messaging]]
[[Category:Error Messages from Channels]]
[[Category:Troubleshooting]]

<div class="heading">Connect and update listings to Airbnb</div>

This page is about the menu {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING and explains how to connect your rooms in Beds24 to existing listings in Airbnb and how to create new listings in Airbnb

Beds24 provides a certified 2-way API integration which offers you many additional features and functions which will make working with Airbnb easy for you.

To use the connection you need an [https://www.airbnb.com/e/ten-things-you-should-know-about-airbnb?irgwc=1&irclid=0IZQSnSSRxyNWT%3AQ-OUPCU2lUkAXtgQxDwyFTg0&ircid=4560&c=.pi73.pk4560_252311_en_beds24_10things&sharedid=en_beds24_10things&af=126295512 account with Airbnb].

=Capabilities=
You can connect one or multiple Airbnb account to
*Import listings from Airbnb which will create properties and/or rooms in Beds24.
*Create new listings in Airbnb from rooms in Beds24.
*Connect to existing listings in Airbnb to send updates from Beds24.

After you have mapped your listings Beds24 will automatically.
*Synchronize prices, availability and restrictions to Airbnb.
*Import bookings and booking modifications or cancellations. (We will import bookings from the last four weeks that are currently ongoing and have not yet reached their check-out date. However, please note that exceptionally long-term stays, those exceeding four weeks, will not be included in the import.)

You can also choose to
*Update all content including descriptions and pictures from Beds24
*Import booking requests

[[:Category:Channel Manager|Click here]] for general information on how the channel manager works.

<div style="display:">
==Capabilities per Sync Type==
Beds24 offers three different sync types which define which data can be updated to Airbnb.

{| class="wikitable"

! scope="col"|
! scope="col"| Occupancy based Pricing
! scope="col"| Per Day Pricing
! scope="col"| Rate Plans
|-

!style="text-align:left; background: #ffffff" scope="col" colspan =4| '''Prices and Availabilty'''

|-
!style="text-align:right" scope="row"|Prices
| Auto**
| Auto*
| Auto*
|-
!style="text-align:right;" scope="row"|Availability
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Min. Nights
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Max. Nights
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Closed to Arrival (CTA)
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Closed to Departure (CTD)
| Auto*
| Auto*
| Auto*
|-

!style="text-align:left; background: #ffffff" scope="col" colspan =4| '''Limited''' (sends "Pricing Settings" from {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > "Pricing Settings" in addition to "Prices and Availability" )
|-

!style="text-align:right;" scope="row"|Listing Currency
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Guest Included
| N/A
| Auto*
| N/A
|-

!style="text-align:right;" scope="row"|Extra Person Price
| N/A
| Auto*
| N/A
|-

!style="text-align:right;" scope="row"|Dates with no Price
| N/A
| Auto*
| N/A
|-

!style="text-align:right;" scope="row"|Discounts (2-28 days)
| N/A
| Auto*
| N/A
|-

!style="text-align:right;" scope="row"|Max Days in Advance
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Advance Notice (Hours)
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Advance Notice Requests
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Early Bird Days to Check-in & Discount
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Last Minute Days to Check-in & Discount
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Non refundable discount
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Custom Fees & Pass Through Taxes
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Rack Rate (Default daily price)
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Instant Book
| Manual
| Manual
| Manual
|-

!style="text-align:right;" scope="row"|Pre-Booking Message
| Manual
| Manual
| Manual
|-

!style="text-align:right;" scope="row"|Cancellation Policy
| Manual
| Manual
| Manual
|-

!style="text-align:right;" scope="row"|Check-in start
| Manual
| Manual
| Manual
|-

!style="text-align:right;" scope="row"|Check-in end
| Manual
| Manual
| Manual
|-

!style="text-align:left; background: #ffffff" scope="col" colspan =4| '''Everything''' (sends full content additionally to "Prices and Availability" and "Limited")
|-

!style="text-align:right;" scope="row"|Listing details
| Manual
| Manual
| Manual
|-

!style="text-align:right;" scope="row"|Descriptions
| Manual
| Manual
| Manual
|-

!style="text-align:right;" scope="row"|Bedrooms
| Manual
| Manual
| Manual
|-

!style="text-align:right;" scope="row"|Picture
| Manual
| Manual
| Manual
|-

|}

<nowiki>*</nowiki>You can always manually trigger an update

<nowiki>**</nowiki>Including Extra person price from Daily Prices
</div>

= Limitations =
*You can only connect listings which are live on Airbnb.
*Listings in properties which Airbnb considers "traditional hospitality" like hotels, Bed & Breakfast rooms and small inns are approved by Airbnb on a case by case basis.
*If you do not have daily prices or rates in which "Airbnb" is activated in the "Channels" tab the "Base Price" (Rack Rate) will be used up to a year in advance.
*Smart Pricing is not available for API connected listings.
*Airbnb applies the minimum stay " first night only" meaning restrictions must only be satisfied for the arrival date of the booking but not on every day of the booking.
*Airbnb does not allow Co-hosts the use of their API connection. Airbnb recommend you switch to [https://www.airbnb.co.uk/help/article/970/hosting-teams-an-introduction hosting teams] instead. Log in to the team owner account and follow our connection instructions.
*Airbnb allows a maximum of 18 guests.

=Before you connect=
==Prices==
*We can only send availability if you have set up prices which are activated for Airbnb under "Channels" in the Daily Prices or Rates.
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> This tutorial explains how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].
*Airbnb requires a "Base Price" (Rack Rate) which you can set under {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > PROPERTY CONTENT > ROOM CONTENT. Make sure you are prepared to accept a booking for the "Base Price. If you do not have daily prices or rates which are activated for channel management or rates in which "Airbnb" is activated the rack rate will be used up to a year in advance.
*In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set rules for dates with no price. If you require minimum stays we recommend you set this to the default "Close the Room" because we can not send minimum stays to the Base Price.
*You can set a multiplier to mark your price up or down.

==Bookings and Requests==
When you use the API connection Airbnb only allows instant bookings. In {{#fas:cog}} (SETTINGS) > CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set which groups of guests are allowed to book. Strictest is only to allow experienced Airbnb guests who provide government ID to book.

In {{#fas:cog}} (SETTINGS) > CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can also add a "Custom Value" if you allow guests to send a request if they want to stay longer than your maximum stay rule allows.

After the connection has been successfully set up you can import upcoming existing bookings from Airbnb and all new bookings will automatically import.

Inquiries and requests are only imported if you opt in to importing them.

Airbnb collects the payment from your guest. Channel collect payments will be shown in the booking invoice if {{#fas:cog}} (SETTINGS) CHANNEL MANAGER under “Channel Collect Invoice” is set to import them. If you want to import the "Expected Payout amount" or the "Expected Payout and actual payment" from Airbnb you need to set this in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER under "Airbnb" "Invoice".

By changes or updates of an existing booking, Airbnb will not dynamically update the cost for extra guests if a reservation alteration is initiated by either the host or the guest.

The host can reject the reservation alteration and can update the guest count and the cost of the extra guests, then send the alteration to the main guest, who will need to accept the new reservation.

==Properties, rooms and room types ==
A listing in Airbnb is a room in Beds24.

Our connection supports room types with a quantity of more than one. If you want to send a quantity of more than one you can not use "House" as the property type.

The name sent is:
*For properties with one unit: property name
*For properties with more than one unit type it consists of property name - room name.

==Local legal requirements==
Airbnb will only accept any listing which comply to local laws. Ensure you comply with any permitting, zoning, safety, and health regulations, inform yourself about any local taxes or business license requirements or other regulations that may apply.

[https://www.airbnb.com/help/article/1386/responsible-hosting-in-japan Japan], [https://www.airbnb.com/help/article/1385/responsible-hosting-in-portugal Portugal] , [https://www.airbnb.com/help/article/1388/responsible-hosting-in-spain Spain], [https://www.airbnb.com/help/article/1383/responsible-hosting-in-france France], [https://www.airbnb.de/help/article/1391/responsible-hosting-in-germany Germany]

For other regions please check the Airbnb help pages.

=Set the connection up=
==Property settings==
If you have multiple rooms in a property these settings will apply to all rooms in the property.

'''Step 1: Connect your Airbnb account to your property'''

Each property can connect to one Airbnb Account. Select the Airbnb account you want to connect to.

If no Airbnb account is available go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > ACCOUNTS and connect your account.

'''Step 2 - Apply a multiplier to mark your prices up or down (optional)'''

If you want to add a multiplier to your prices add a '''*''' followed by the multiplier number.

The multiplier applies to all prices and fees which are sent.

For example '''*1.23''' will multiply all prices by 1.23 (i.e. raised by 23%).
Lower prices can be sent with a multiplier less than 1, i.e. '''*0.85''' will send a price 85% of the normal price (i.e. lowered by 15%)

To convert the price of bookings imported add a * after the multiplier, for example '''*1.23*''' will divide the price of the booking by 1.23.

You can also use currency conversion template variable. All currencies supported by the booking page currency selector can be used.

For example *[CONVERT:IDR-EUR] will convert Indonesian Rupees to Euros.

'''Step 3: Check the currency setting is correct'''

Airbnb only supports following currencies: ARS,AUD,BRL,CAD,CHF,CNY,CZK,DKK,EUR,GBP,HKD,HUF,IDR,ILS,INR,JPY,KRW,MYR,MXN,NOK,NZD,PHP,PLN,RUB,SEK,SGD,THB,TRY,TWD,USD,VND,ZAR

If you are using a different currency in Beds24 select one of the above and use the multiplier (above) for conversion.

'''Step 4 - Import inquiries from Aribnb (optional)'''

If you import inquiries Beds24 will create a booking with the status "Enquiry". If the request turns into a confirmed booking the status will automatically change. If you want to automatically cancel requests which do not turn into confirmed bookings you can set up an [[Auto_Actions|Auto Action]] to automatically cancel the booking after a certain period.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Bookings with the status "Enquiry" do not block the room. If you want to block the room for example if you have made the guest an offer you need to change the status manually.

'''Step 5 - Assign an invoicee (optional)'''

If you need to send invoices which are different from your standard invoice you can use the [[Invoicees|invoicee]] function.

==Connect listings you already have on Airbnb==
By mapping a room you connect it so it can update a listing in Airbnb.

'''Step 1 - Change the pricing model (optional)'''

Select "Occupancy Pricing" if you want to send prices for different numbers of guests and/or different length of stay. See the chapter "Pricing Models" below for more information.

Press SAVE.

'''Step 2 - Check which prices will send '''
Go to the "Mapping" tab again and then scroll down to "Room Mapping" and then click on "Price Data" under "View" to check which prices and availability will be sent. If you see no prices or no availability in the list, check if you have prices set up for your listing on Airbnb.
'''Step 3: Select your sync type'''

With sync type '''Prices & Availability''' Beds24 will only update your price data (including number of guests, extra person price, base price, max stay, minimum stay, max days in advance, advance notice/same day booking cut off) and availability and import bookings. If you want to change your discounts, descriptions, pictures, or other settings you do this in Airbnb.

With sync type '''Limited''' Beds24 will update your price data (including number of guests, extra person price, base price, taxes and fees, max stay, minimum stay, max days in advance, advance notice/same day booking cut off, last-minute discount, early-bird discount, weekly discount, monthly discount) and availability and import bookings. If you want to change your descriptions pictures or other settings you do this in Airbnb.

With sync type '''Everything''' also your existing listings descriptive content will be overridden by the descriptive content in Beds24 and can no longer be edited in Airbnb.

If you want to sync everything your listing needs to meet Airbnbs requirements. If you see a red button "Fix Content Errors" your listing does not meet Airbnb requirements. Click on the button. Any settings which do not meet Airbnb requirements are highlighted on red. Click on the links to go to the settings where you can fix the problems.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Always go to "View Content" to check what will send to Airbnb before selecting '''Everything'''.

'''Step 4: Connect'''

Click "Connect" and select the corresponding listing to this room to make the connection.

If you have changed the sync type to "Everything" you need to press SAVE before connecting.

'''Step 5: Check that the connection is working properly'''

#Click on "View actual data and check the prices you see there are as you expect
#Allow a bit of time for Airbnb do process the data you have sent then click on "Update". If Airbnb returns an error message scroll down to the "Troubleshooting" section to see why Airbnb sends the error and how to fix it. If you receive an error which is not listed below send us a support ticket.
#Click on "Airbnb Listing" link to open the listing on Airbnb select dates to check the listing is bookable but do NOT finish the booking.

'''Step 6: Import upcoming bookings'''

Click on "Import existing bookings" to import the bookings you already have in Airbnb. Bookings previously imported via the Airbnb iCal connection will not import. We recommend you delete them before you press the button.

[[File:Airbnb_Synctyp_Prices_Availability.mp4|640px]]

[[File:Airbnb_Synctyp_Everything.mp4|640px]]

=Create a new listing=

'''Step 1 - Select "Sync Type" Everything'''

Airbnb will only publish your listing if you send the full content.

Set "Sync Type" = Everything then press SAVE.

Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > PUBLISH = NO

Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > UPDATE ADDRESS = YES then press SAVE.

'''Step 2 - Check if your content meets Airbnbs requirements'''

Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > VIEW CONTENT to revise which data will send to Airbnb. Any settings which do not meet Airbnbs requirements are highlighted on red. Click on the links to go to the settings where you can fix the problems.

<span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> If you see a red button "Fix Content Errors" your listing does not meet Airbnbs requirements. Click on the button to get to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > VIEW CONTENT.

'''Step 3 - Check which prices will send'''
Go to the "Mapping" tab again and then scroll down to "Room Mapping" and then click on "Price Data" under "View" to check which prices and availability will be sent. If you see no prices or no availability in the list, check if you have prices set up for your property on Beds24.

'''Step 4: Export to Airbnb'''

When your content meets Airbnbs requirements you can click "Export'''.

'''Step 5: Complete Airbnb Registration'''

Login to your Airbnb Account, go to Listings, click on the listing, then click 'Fix' and complete the Airbnb Registraion actions.

'''Step 6: Check that the connection is working properly'''

#Click on "View actual data and check the prices you see there are as you expect
#Allow a bit of time for Airbnb do process the data you have sent then click on "Update". If Airbnb returns an error message scroll down to the "Troubleshooting" section to see why Airbnb sends the error and how to fix it. If you receive an error which is not listed below send us a support ticket.
#Click on "Airbnb Listing" link to open the listing on Airbnb select dates to check the listing is bookable but do NOT finish the booking.

[[File:Create_a_new_listing_on_Airbnb.mp4|640px]]

=Airbnbs review and publishing process =
Connecting to an existing lisitng or creating a new listing triggers Airbnb's automated review. The review validates the listing against the [https://www.airbnb.com/help/article/2350/what-are-the-policies-for-listings-created-through-api-connected-software API Program Listing Requirements].

Click on "Check Connection Status" to see the status at Airbnb.

If the listing is rejected, the message you see there tells you the reason. Fix the problem and the click "Update" to resubmit the listing.

Some listings require manual approval, in which case the status will remain as "ready for review". Once these listings are reviewed by Airbnb, you will see the result when you click on "Check Connection Status".

=Updates=
*Changes to availability and prices will be instantly sent to the channel.
*Changes for settings for example minimum stays, the multiplier or number of rooms will send with the next update. Click on "Update" if you want to push them through instantly.
*Content updates are only sent on demand. If you change content you will need to click "Update" to send the changes.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> It can take Airbnb a couple of minutes to process the data we sent.

If you make changes to values which are sent from Beds24 in Airbnb they will be overridden with the next update.

=Reviews=
After the guest has checked-out, you can send the review to Airbnb via the "Mail & Actions" tab in the booking in Beds24.

If a guest sends you a review, you can also view it in Beds24 via the "Mail & Actions" tab and send the guest a reply from there.

=Change the Sync Type=
If you want to change the sync type all you need to do is change the setting and then press SAVE.

=Disconnect or terminate the connection=
*To disconnect a listing to manage it manually go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING and click on "Disconnect".

*Click on "Disconnect" {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > ACCOUNTS.. This will set all your listings in this Airbnb account to "manual" so you can manage it manually. If you want to update the listing from Beds24 you will need to reconnect it.

If you do not want to use the API connection at all any more also disconnect the account in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > ACCOUNTS.

You can also disconnect your Airbnb account from Beds24 in Airbnb. Log into your Airbnb account and go to ACCOUNT > PRIVACY AND SHARING and remove the Beds24 app.

<div class="warning">{{#fas:exclamation-triangle}} When a listing is disconnected Airbnb resets some values to their defaults:
*minimum stay is set back to 1
* "Closed to arrival" and "Closed to departure" gets removed
*"Maximum stay" gets reset to 1125.
If you do not want these values you will need to change them. If reconnect a listing in Beds24 press "Update" after you reconnected to push the values from Beds24.
</div>

=Options for the sync types=
==Pricing models==
Airbnb supports different pricing models.

<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> Click on the "Price Data" Button to check which prices and availability will send.

===Per Day Pricing===
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> Choose '''Per Day Pricing''' (the default) if you have only ONE price per date.

If you have multiple prices activated for Airbnb with different minimum stays the system will send the price with the lowest minimum stay. Of the ones with the lowest minimum stay the one with the highest occupancy will be used.

If you use daily prices with "Extra Person" prices your daily price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value so the price for the full occupancy can send.

Only a global max. stay which is taken from {{#fas:cog}} (SETTINGS) > PROPERTIES > ROOMS > SETUP can send.

In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set
*The number of guests for which the daily price applies.
*An extra person price.

For example, you have a room for 3 people, you charge 50€ for 2 people and 15€ for 3rd person, create a Rate with Room price - 50 - Upt o 2 people. Then go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > and set Guests included = 2, Extra Person Price = 15

===Per Occupancy (LOS) Pricing===
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> Choose '''Per Occupancy Pricing''' if you want to send prices for different occupancies and/or different length of stay.

If you use rates the price for each occupancy defined in Beds24 and prices for different length of stay can be sent.1 person, 2 person and room price will send. Room price will send for specified occupancy. Multiple rates with different occupancies can send. Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rates can not be sent.

If you use daily prices the daily price will send including occupancy. Multiple occupancy prices can send. Extra person price will send.

The "Min Stay" set in the Calendar, Daily Prices or Rates will send.

We can send prices up to 28 days but guests can book longer stays if there are no restrictions. Airbnb will apply the average of the price of 28 days for days 29+.

The "Max Stay" set for the room will send. Max stays set in the prices will be ignored.

<span style="color:#019cde; font-size: 150%;“ >{{#fas:info-circle}} </span> Beds24 sends the price for max. 16 guests. If your property accommodates more than 16 guests use "Per Day" pricing with an extra person price.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Due to limitations with Airbnbs multi calendar Airbnb can not show the correct prices in your Airbnb Extranet. The correct prices will be shown to the guest though and the prices sent from Beds24 will be applied for all bookings. If you want to check prices on Airbnb please start a booking for your listing.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Due to limitations at Airbnb if there is a change to the number of guests, Airbnb will not dynamically update the cost for extra guests if a reservation alteration is initiated by either the host or the guest.

The host can reject the reservation alteration and can update the guest count and the cost of the extra guests, then send the alteration to the main guest, who will need to accept the new reservation.

===Rate Plans===
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> '''Rate plans''' are the pricing model of choice if you want
*to offer a refundable and a non-refundable option and
**set prices for refundable and non-refundable instead of Airbnbs fixed discount option
**control the cancellation policy for refundable and non-refundable prices
**control availability of the refundable/non-refundable booking option.
*parity with other channels which support rate plans i.e. Booking.com or Expedia.

You can create up to 10 rate plans which can be used for all listings in the Airbnb account. A maximum of 2 rate plans will be displayed to guests at a given time depending on the cancellation policy. Airbnb will display one refundable and another non-refundable rate plan and out of these (a) the lowest and (b) the most flexible rate.

A price for each occupancy defined in Beds24 can be sent.
*If you use daily prices the daily price will send including occupancy. Multiple occupancy prices can send on each rate plan. Extra person price will send.
*If you use rates 1 person, 2 person and room price will send. Room price will send for specified occupancy. Multiple rates with different occupancies can send on same rate plan. Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rate can not be sent.

If you want to send prices for different length of stay you need a rate plan for each.

The "Min Stay" and "Max Stay" set in the Calendar, Daily Prices or Rates will send.

For more information and setup instructions click [[Airbnb_Rate_Plans |here]].

==Discounts==

If you have "Early Bird" or "Last Minute" prices which are activated for Airbnb these will automatically send. Airbnb will not mark these as promotions though.

In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set:
* A discount for 2 or more days, weekly or monthly. Use either the discounts for the number of days or month/week, but not both because the discount per day will override the discount per week/month.
* A discount for "Non Refundable" bookings. If you select a sync type "Limited," you can set a non-refundable discount in your Airbnb extranet.
* Early Bird and Last Minute Discounts which Airbnb will mark as promotions.

You can also create "Pricing Rules" directly in Airbnb, but we recommend you set all prices in Beds24 to avoid confusion.

<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> Early bird or Last Minute offer are only marked as promotions if the price drops at least 10% from what Airbnb defines as the last 30 days median price. If you use both early bird and last minute and want to remove one, you will need to remove both because Airbnb will only remove them together. After you have clicked "Update" to send the change, you can reactivate the one you want to keep.

Please refer to Airbnb for more information on [https://www.airbnb.com/help/article/3421#:~:text=There%20may%20be%20a%20few,other%20discounts%20or%20promotions Discounts].

==Fees and taxes==
If you apply fees or taxes you need to send them from Beds24.
*Cleaning fee

You can set under {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > PROPERTY CONTENT > ROOM CONTENT.

Other fees supported by Airbnb can be sent as CUSTOM value in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER >AIRBNB > SPECIFIC CONTENT. If you apply a linen fee Airbnb will add this to the cleaning fee.

*PETFEE 45 (for example)

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you have a price multiplier in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB, > MAPPING this will also be applied to the Cleaning fee. If you want to over ride this, then use a CUSTOM value in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER >AIRBNB > SPECIFIC CONTENT.

*If you want to send taxes click on "Check if you are eligible to send taxes" in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. If Airbnb allows you to send taxes you can set them under "Custom". Please click on the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span>for "Custom" for detailed instructions

==Permit / Registration/ License==
In some locations Airbnb.com require the License/Registration number of the owner. Please also see under "Local legal requirements above"

If this is required for your property, please go to {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION "Permit ID" and enter your details.

Permit IDs in Beds24 are set per property. If you have a different permit Id than the one set for the property you can set a room specific permit as "Custom" value in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT.

==Send and receive messages ==
You can get communicate with Airbnb guest directly from Beds24. This function works for:
*Confirmed bookings
*Inquiries/Requests - if you receive a message from a potential guest inquiring Beds24 will create a request booking. If the request turns into a confirmed booking the status will automatically change. If you want to automatically cancel requests which do not turn into confirmed bookings you can set up an [[Auto_Actions|Auto Action]] to automatically cancel the booking after a certain period.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you import inquiries you should set "Bookings with Request Status to "Do not block the room" in {{#fas:cog}} (SETTINGS) >PROPERTIES > BOOKING RULES so the room does not get blocked in Airbnb. If you block the room Airbnb will lock it. In this case the inquiry will be imported with the status "Cancelled" so it can convert to a confirmed booking.

You can view all messages from the "Messages" component on the DASHBOARD and individual communication from the "API Messages" tab in the booking. You and your guests will see the messages in Airbnb.

To use this function you should:

1. Add the component "API Messages" to your [[:Category:Dashboard|DASHBOARD]]

2. To send Auto Action Emails via messaging set "Send Message" on the "Messaging" tab in the Auto Action to one of the API options. We will remove the HTML from the message because Airbnb does not support HTML. You have the option to add a plain text message for this purpose.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you have moved the booking to a different room (manually or via dependencies), then ensure that both properties/rooms are connected with the same Airbnb account, otherwise this function will not work.

=Content for sync type "Everything"=
If you use this sync type all updates should be done in Beds24 (not in Airbnb) because changes you make in Airbnb will be overridden with the next update.
==Requirements and limitations from Airbnb==
*Phone numbers, email addresses and URLs are not allowed in the host profile.
*No internal housing codes in the Name.
*Descriptions must be unique and well written, paragraph breaks and spacing should be used. Content in ALL CAPS will lead to a listing’s rejection.
*France Only: Bed & Breakfast listings should have B&B in the title.

==Languages==
The content is sent in the language which is activated as default language for the booking page in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > INTERNATIONALIZATION.

If you have activated multiple languages and entered your descriptions in these we can multiple languages if you set "Allow Multi-Language" = Yes in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. Please check the context help before changing the setting.

Following languages are supported by Airbnb and Beds24: Bahasa Indonesia, Catala, Dansk, Deutsch, English. Español, Eλληνικά, Français, Hrvatski, Italiano, Magyar, Nederlands, Norsk, Polski, Português, Suomi, Svenska, Íslenska, Čeština, Русский, עברית, ภาษาไทย, 中文, 日本語 ja
한국어.

==Property Type ==
Most of the property types which Airbnb supports can be selected in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION.

Other Airbnb property types can be added as "Custom" values in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT.

== Bedrooms and bathrooms==
Bedrooms and bathrooms can be set up in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SET UP.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Set up bedrooms and bathroom either in the property OR the room. If you set them up in both you will double them up. Do not send additional bathroom amenities if you have a full bathrooom.

Bedrooms and bathrooms are configured by feature codes which are entered in the "Features" field.

*Click on the "Edit " button next to the "Features" field.
*In the pop up click on "Bedroom" or "Bathroom".
*Set the type and use the selectors to define the features within each room.
*If you have multiple bedrooms or bathrooms make sure you define them all. If you have more than 2 rooms click "Close" and SAVE. The system will then automatically add more rooms when you click on the "Edit" button again.
*Close the pop up and then press SAVE.

You can also manually add bedrooms and bathrooms and amenities. For more information see "All feature codes" below.

*If you have multiple bedrooms or bathrooms make sure you define them all.

*If you have more than 2 rooms click "Close" and SAVE. The system will then automatically add more rooms when you click on the "Edit" button again.
*Close the pop up and then press SAVE.

Requirements from Airbnb:
*Studio apartments should have 1 bedroom.
*Any properties with more than 10 bedrooms must be listed as having “10 bedrooms.” On the front end this will appear as “10+ bedrooms.”

You can also manually add bedrooms and bathrooms and amenities. For more information see "All feature codes" below.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span>: Airbnb does not support all available features available in Beds24.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you add a crib in a bedroom Airbnb will display the crib as a bed. If you do not want to do this add BED_CRIB in a new line.

BATHROOM

BATHROOM_FULL

BATHROOM_HALF

BEDROOM

BED_AIRMATTRESS

BED_BUNK

BED_CRIB

BED_COUCH

BED_DOUBLE

BED_FLOORMATTRESS

BED_FUTON

BED_HAMMOCK

BED_KING

BED_QUEEN

BED_SINGLE

BED_SOFA

BED_TODDLER

BEDROOM

BEDROOM_ENSUITE

BEDROOM_LIVING_SLEEPING_COMBO

BEDROOM_OTHER_SLEEPING_AREA

If you have a murphy bed it will send as single bed.

== Amenities ==
Amenities can be set up for the property (SETTING->PROPERTIES->DESCRIPTION) or per room ({{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SET UP).

Criteria which apply to all rooms in the property should be set up with the property. They will be automatically applied to all rooms in the property.

Criteria which only applies to one room should be entered in the room.

Make sure you do not create duplicates.

Example 1: All units (rooms) have Wifi. In this case you can set up the Wifi in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION. The number will be applied to all room/units.

Example 2: You have one unit with Wifi and another unit without Wifi. In this case set the Wifi up in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SET UP.

Amenities are configured by feature codes which are entered in the "Features" field.

*Click on the "Edit " button next to the "Features" field.
*In the pop up click on "Amenities".
*Tick the amenities you provide.
*Close the pop up and then press SAVE.

If you provide '''"Essentials"''' you will need to tick "linens", towels and "toiletries".

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you have "Accessability" amenities Airbnb requires you to provide a picture for each amenity which they review. You can add these amenities and the pictures in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT under "Custom".

You will find a list all all "Accessability" amenities below under "All Feature Codes".

You can also manually add bedrooms and bathrooms and amenities. For more information see "All feature codes" below.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you do not select select child friendly amenities Airbnb might classify your listing as "Not safe or suitable for children (0-12 years)"

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Airbnb does not support all available feature codes. Make sure you pick five features which are supported by Airbnb.

==Pictures==
You can define in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT which pictures will be used.

Double check you have entered "Captions" for every picture.

Requirements and limitations from Airbnb:
*Airbnb requires a '''minimum of 1 picture per listing with high-resolution (800x500 pixels).
*Bedrooms should be included in the photos so that users are able to see accommodations.
*Listings with stock photos or with photos including non Airbnb watermarks will be rejected.
*Listings with photos containing contact information (email addresses / phone numbers) will be rejected.

<div class="warning">{{#fas:exclamation-triangle}} Airbnb requires Captions. If you change pictures make sure you change/add the caption in (SETTINGS) BOOKING ENGINE > PICTURES so Airbnb recognizes the new picture.</div>

<div class="warning">{{#fas:exclamation-triangle}}Be careful changing pictures when listed in an Airbnb category. If you remove or change the picture Airbnb has choosen as your category picture you will be removed from the category.</div>

== Check-in / Check-out ==
In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > PROPERTY CONTENT you can set 'Check-in start', 'Check-in end' and 'Check-out end'.

If you want to

*send different times to Airbnb than to other channels
*send 25 for check-in
*send 25 or 26 for check-out
*offer flexible check-in

you can add this in SETTINGS > CHANNEL MANAGER > AIRBNB.COM > SPECIFIC CONTENT "Custom". [[Setting/custom|More information]].

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Airbnb requires at least two hours between check-in start and check-in end.

==House Rules and Children==
*Airbnb counts children 2-12 years as guests.
*Infants from 0-2 years are not counted as guests.

By default children are allowed.

To disallow children and/or infants use the feature codes for children not allowed/infants not allowed or adults only.

If you do not allow children and/or infants Airbnb requires a textual explanation. You can add this in
SETTINGS > CHANNEL MANAGER > AIRBNB.COM > SPECIFIC CONTENT "Custom". [[Setting/custom|More information]].

For house rules you can optionally add a textual description. The house rules plus (if you want to send) their descriptions can be entered in SETTINGS-> CHANNEL MANAGER-> AIRBNB.COM-> SPECIFIC CONTENT "Custom".

==Airbnb specific content ==
Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT or click on the "Edit specific content for Airbnb" link to check and customize. specific content for Airbnb.

= All feature codes =
You can also manually add bedrooms and bathrooms and amenities typing the feature codes exactly as listed below into the "Features" field.

Example: One bedroom with a double bed and a crib

BEDROOM BED_DOUBLE BED_CRIB

Example: The property has 2 bathrooms one full and one half

BATHROOM_FULL
BATHROOM_HALF

Add feature codes one for each feature separated by spaces.

Example: A property has a kitchen, television and internet
KITCHEN TELEVISION INTERNET

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Airbnb does not support all available feature codes and there are also Airbnb specific features which can be manually added in the "features" settings. These feature codes are supported:

==Amenities==
AIR_CONDITIONING

BEACH_ESSENTIALS

BALCONY

CLEANING_PRODUCTS

CLOSET

CLOTHES_DRYINGRACK

CO_DETECTOR

CONDITIONER

DRYER

ELEVATOR

EXTRA_PILLOWS_BLANKETS

EV_CHARGER

FAN_PORTABLE

FIRE_EXTINGUISHER

FIRE_PIT

FIREPLACE

FIRST_AID_KIT

GAMES

GARDEN

GRILL

GRILL_EQUIPMENT

HAIR_DRYER

HAMMOCK

HANGERS

HEATING

IRON_BOARD

LINENS (if all of TOILETRIES, TOWELS and LINENS are used, this sends as "Essentials")

LIVING_ROOM

MOSQUITO_NET

OUTDOOR_FURNITURE (for outdoor seating)

PARKING

PARKING_PAID

PARKING_POSSIBLE

PIANO

POOL_TABLE

PRIVATE_ENTRANCE

ROOM_DARKENING_SHADES

TOILETRIES (body soap)

SAFETY_CARD

SHAMPOO

SHOWER_GEL

SMOKE_DETECTOR

SOAP

STEREO

TOWELS

TRASH_COMPACTER

WASHER

WATER_HOT

==Business==

==Entertainment==
TV

CABLE

VIDEO_GAMES

==Food and Drink==
BREAKFAST_INCLUDED

==Internet==
ETHERNET

INTERNET

WIFI

WIFI_POCKET

==Kitchen==
KITCHEN

KITCHEN_OUTDOOR

BAKING_SHEET

BLENDER

COFFEE

COFFEE_MAKER

COOKING_BASICS (is sent if both "DISHES_UTENSILS" and "SPICES" is selected)

DISHES_UTENSILS (is sent in combination with "SPICES" as "Cooking Basics")

DISHWASHER

FREEZER

GLASSES_WINE

KETTLE

OVEN

STOVE

REFRIGERATOR

REFRIGERATOR_MINI

RICE_MAKER

SPICES (is sent in combination with "DISHES_UTENSILS" as "Cooking Basics")

TOASTER

==Location==
BEACH_FRONT

LAKE (lake access in Airbnb)

SKI_IN

SKI_OUT

WATER_VIEW

==Pets==
PETS_CONSIDERED

==Pool & Wellness==
GYM

POOL

POOL_HEATED

POOL_INDOOR

POOL_PRIVATE

==Services==
DOORBELL

DOORMAN

RECEPTION_24HOUR

LUGGAGE_DROPOFF

CLEANING_BEFORE_CHECKOUT

BICYCLE_RENTAL

==Sports==
BOAT_SLIP

FITNESS_CENTER (for exercise equipment)

KAYAK_CANOE

TABLE_TENNIS

==Suitability==
ADULTS_ONLY

CHILDREN_NOT_ALLOWED

EVENTS_ALLOWED

INFANTS_NOT_ALLOWED

LAPTOP_FRIENDLY

LONG_TERM_RENTERS

SMOKING_ALLOWED

==Accessibility==
PARKING_DISABLED

STEP_FREE_ACCESS_BATHROOM

GRAB_RAILS_IN_SHOWER

GRAB_RAILS_IN_TOILET

ROLLIN_SHOWER

SHOWER_CHAIR

WIDE_DOORWAY_BATHROOM

TUB_WITH_SHOWER_BENCH

WIDE_CLEARANCE_TO_SHOWER_AND_TOILET

STEP_FEE_ACCESS_BEDROOM

WIDE_DOORWAY_BEDROOM

SINGLE_LEVEL_HOME

COMMON_SPACE_STEP_FREE_ACCESS

COMMON_SPACE_WIDE_DOORWAY

HOME_STEP_FREE_ACCESS

PATH_TO_ENTRANCE_LIT_AT_NIGHT

HOME_WIDE_DOORWAY

FLAT_SMOOTH_PATHWAY_TO_FRONT_DOOR

==Family==
CHANGING_TABLE

BABY_BATH

PACK_N_PLAY_TRAVEL_CRIB

FIREPLACE_GUARD

BABY_MONITOR

OUTLET_COVERS

TABLE_CORNER_GUARDS

WINDOW_GUARDS

CHILDRENS_DINNERWARE

BABYSITTER_RECOMMENDATIONS

==Bedroom==
BEDROOM

BEDROOM_ENSUITE

BEDROOM_LIVING_SLEEPING_COMBO

BEDROOM_OTHER_SLEEPING_AREA

BED_AIR MATTRESS

BED_BUNK

BED_CRIB

BED_COUCH

BED_DOUBLE

BED_FLOOR_MATTRESS

BED_FUTON

BED_HAMMOCK

BED_KING

BED_QUEEN

BED_SINGLE

BED_SOFA

BED_TODDLER

==Bathroom==
BATHROOM

BATHROOM_FULL

BATHROOM_HALF

BATH_BIDET

BATH_SHOWER_RAIN

= Troubleshooting and common errors =

==Troubleshooting==

'''You need to complete the API onboarding flow before publishing the listing'''
Beds24 sent the data but the Airbnb requires you to complete the registration process. Try the following:
1. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > PUBLISH = NO, click Save.
2. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING > scroll to the listing and click 'CHECK CONNECTION STATUS'
3. Click on 'Request review at Airbnb' (red button)
4. Refresh the page then click on the Airbnb listing id.
5. Go to your Airbnb Account, switch to Hosting, and click on 'Fix Issues' button for the listing.
6. Click on 'FIX' and follow the registration steps from Airbnb.
7. Click 'Publish'
<embedvideo service="youtube"><embedvideo service="youtube">https://youtu.be/gLwJWPTgrdw</embedvideo>

'''Unable to perform action. Please try again later or contact support if you need immediate assistance'''
Go to your Airbnb Account, switch to Hosting, and follow the steps in Airbnb to verify your account.

'''Unfortunately, a server error prevented your request from being completed. Airbnb may be undergoing maintenance or your connection may have timed out. Please try again.'''
If you continue to see this error message being reported, then check if there is an outage at Airbnb, we will send an update as soon as their system is restored.
Or go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING > scroll to the listing and click 'UPDATE'.

'''Calendar will not Load, it will only show a loading spinner wheel.'''
Please check that you have prices set and they are sending to AirBnb, have a look under
{{#fas:cog}} (SETTINGS) > CHANNEL MANAGER > AIRBNB > MAPPING, and click on "Price Data" to check if prices are being sent to AirBnb.

'''Sorry, we cannot activate your listing.'''
It seems you have an issue with your “Booking settings” in your Airbnb account. Please log into your Airbnb account and check what is set under the tab Booking Settings. You can find more information here: https://www.airbnb.com/help/article/1353/how-do-i-choose-who-can-instant-book-my-place

'''Listing shows as "Importing" in the Airbnb Extranet '''
Beds24 sent the data but it is stuck at Airbnb. Try the following:
1. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING
2. Click on "Disconnect"
4. Refresh the page then connect again
5. Wait a bit and then check the "Connection status"
If you then still see "Importing"in Airbnb contact Airbnb support and ask them to check why your listings are stuck. You might need to insist that they forward your request to someone who is qualified to do so.

'''You have reached your Airbnb access quota'''
Wait ten minutes and then try again. If it continues repeatedly let us know.

'''Your listing has been temporarily paused and can't be turned on until you reactivate it. '''
If you do not know what the problem is please check the Email Airbnb sent you, the messages in your Airbnb account or contact Airbnb support and ask them to help.

'''No "Update Airbnb" button'''
If you do not see an "Update Airbnb" button the connection is lost. Click the "Connect to Airbnb" Button. After the connection is restored you will see the update button.

'''Messages do not send or import to Beds24'''
Log into your Airbnb account and go to ACCOUNT -> PRIVACY AND SHARING. If you do not see 'Access and respond your messages' in the list of permissions, disconnect and then reconnect the Airbnb account.

'''Airbnb account is not connected, please connect account'''
Log into your Airbnb account

'''Receiving Requests/Inquiries for dates already booked'''
The problem is caused because Airbnb thinks your listing is a multi unit with more than one bookable unit.
This can happen if at any time you had a qty greater than one.
Once it happens, the only way to set it back to a standard listing is to disconnect the listing from Beds24 and then reconnect it.
This is because it is Airbnb policy not to change this listing type while it is connected.
It will then connect immediately as a standard listing with a qty of one and the calendar will sync properly.

==Common Errors==

'''Not Processed '''
Airbnb had a temporary problem processing the updates we send. This normally comes good by itself when Airbnb fixed the problem. Wait a bit then press "Update" wait for Airbnb to process the update you just sent and then click "Update status". If the problem persists after a couple of hours notify us via a support ticket.

'''You do not have permission to access this resource'''
Click "Disconnect" and then reconnect the room and to your listing in Airbnb.

'''Not Connected '''
You have disconnected the listing in Airbnb. Click "Disconnect" and then reconnect it.

'''Lat/Long outside of hosting country OR Lat/lng outside of hosting country OR Please set latitude/longitude in valid country for your listing'''
Check the country under which you have registered your Airbnb account is the same as the country your property is in. Check your settings for "Latitude" and "Longitude" are correct and match the address you have given.

'''Sorry, please contact support if you need to change the market of your listing.'''
Check if your settings for "Latitude" and "Longitude" are correct and do match the address you have given. Airbnb uses Google maps to validate addresses. You can check with address and latitude/longitude is in Airbnbs system when you click on "View all listings" and then on "content in Airbnb". If required, correct your data and then click "Update Airbnb". Check your Google map entry and if it is incorrect request Google maps to correct your location. If the error message persists go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT and set "Update Address" = No or contact Airbnb support. Give them the error message, your coordinates and your address and ask them to forward your request to someone in their team who is authorized to fix the problem at their end.

'''You can't change your listing's address once you've started receiving reservation requests. If you need to make an update, please contact support.'''
Please check your address details in Beds24 match the details at Airbnb, if you need to change them, please contact Airbnb support and ask them to assist.
If you do not need to change your address details then go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT and set "Update Address" = No.

'''The listing is in a prohibited vacation rental market. Please go to Airbnb to fix these issues.'''
Your listings is in an area for which Airbnb does not allow the use of the API connection. Contact Airbnb support and ask them to fill out the "Market Clearance Requests for Policy Form". This will the go the the department which can lift the restriction.

'''Last Error: [400] Error ID: XXXXXXXXX. There was an error processing the request. Your daily price is too low. The minimum is 13$'''
Go to Settings > Channel Manager > Property Content > Room Content and set a Rack Rate of at least 9€.
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Airbnb calculates prices based on USD so what they calculate changes with the currency exchange rate.

'''Last Error: [400] Error ID: XXXXXXXXX. There was an error processing the request. Please use a base price of at least €9 but no more than €21,467.'''
Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > PROPERTY CONTENT > ROOM CONTENT and set a Rack Rate which meets Airbnb's requirements.

'''Your longer stay discount must be greater than or equal to your shorter stay discount.'''
Check your discounts set in {{#fas:cog}} (SETTINGS) > AIRBNB > SPECIFIC CONTENT > PRICING, ensure the logic of your discounts meets Airbnb requirements.
In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set, a discount for 2 or more days, weekly or monthly. Use either the discounts for number of days or month/week but '''not both''' because the discount per days will override the discount per week/month.

'''The listing is subject to city registration. Please submit an application or input existing registration details'''
Airbnb require you to register your permit ID. Usually they will provide a link to a page inside the Airbnb system to do this. If you are unsure please ask Airbnb how to register. Also make sure you have entered your permit ID into Beds24 ({{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION "Permit ID").

'''There was an error processing the request. Hosting model validation error'''
For some regions the payout method needs to be set up before publishing the listing. Please log into your Airbnb account and set up the payout method.

'''You need to complete the API onboarding flow before publishing the listing'''
Login to your Airbnb Account, go to the listing, then click 'Fix' follow the instructions to complete the registration.

'''Listing is classified not suitable for children'''
Airbnb explains [https://www.airbnb.com/help/article/1348/if-i-specify-that-my-listing-is-safe-or-suitable-for-children--what-should-i-know here] how to specify that your listing is safe or suitable for children.

'''Too many redirects'''
Most likely you are using external pictures which do not link directly to your pictures or which redirect to another page. Using links to their storage place is not possible. You need to use direct links to your pictures.

'''document_uri has already been taken.'''
You see this error if you have previously connected the room to another Airbnb account. Log into this Airbnb account and stop the sync for this listing. If you can not do this send us a support ticket asking us to delete the URI from the endpoint.

'''Expired Token'''
Check if the listing has been deleted in Airbnb. If so you will need to send it again from Beds24.

'''The document has no document element'''
Check if the listing has been deleted in Airbnb. If so you will need to send it again from Beds24.

'''Your listings are almost ready'''
If after some time you still see "Your listings are almost ready" after clicking Beds24 Channel Manager Sync" in Airbnb and see "In progress" on the "Listings" page check that "Publish = Yes is set in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT.

'''Listing failed to import'''
Click on "Disconnect" then click on "Delete from Airbnb". Fix content errors. Then go back an publish the listing again.

'''Smart Pricing was not deactivated before connecting'''
If you forgot to deactivate smart pricing before setting the connection up you can do so from your mobile.

'''Access denied to Airbnb'''
Airbnb's server is currently unavailable. Try again later.

'''Please select a consistent property type and property group.'''
Check the 'Property Type" in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION and the 'Listing Type' match with the 'Property Type Group' you have selected in{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. Check the (?) for Property Type Group for the correct Listing Type for each group. Please also note that Airbnb has regional restrictions for some property types. Use the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> for information on which combinations are allowed. Check with Airbnb support if you have a problem with your property type.

'''Please specify the property and listing type'''
Check the 'Property Type" in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION and the 'Listing Type' match with the 'Property Type Group' you have selected in{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. Check the (?) for Property Type Group for the correct Listing Type for each group. Please also note that Airbnb has regional restrictions for some property types. Use the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> for information on which combinations are allowed. Check with Airbnb support if you have a problem with your property type.

'''This listing's property type does not support multiple inventories.''' OR '''room_type_invetory_not_supported'''
Check the 'Property Type" in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION and the 'Listing Type' match with the 'Property Type Group' you have selected in{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. Check the (?) for Property Type Group for the correct Listing Type for each group. Please also note that Airbnb has regional restrictions for some property types. Use the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> for information on which combinations are allowed. Check with Airbnb support if you have a problem with your property type.

'''Not enough beds for person capacity'''
Go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP > FEATURES and click on 'edit Bedroom' tab, select the appropriate room/bedroom configuration for your listing.

'''Not enough beds in room configurations'''
You do not have the appropriate bed configuration for the number of people you have selected in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP > Max Guests. Scroll to FEATURES and click 'edit Bedroom' and select the appropriate number of bedrooms/beds for your guests.

'''Sorry, we can't add that amenity right now. Please try again later.'''
This was a transient error caused by an update to the Airbnb amenities data format. The error message should not repeat but if you continue to receive error emails, then please create a SUPPORT ticket.

'''Please make sure a photo has been uploaded before adding accessibility amenity. If the previous review rejects your photos, you need to upload a new photo'''
You are trying to send an accessibility amenity but do not provide a picture for this amenity. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT where you can add the accessibility amenity with a picture in "Custom". Use the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> for further instructions.

'''All caps isn't allowed in listing titles.'''
Airbnb do not allow the Listing Name to be ALL Caps. Check the details in each of the sections below.
*Go to {{#fas:cog}} (SETTINGS) PROPERTIES > NAME
*Go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP > NAME
*Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > DESCRIPTIONS

'''Emojis/Special Characters isn't allowed in listing titles.'''
Airbnb do not allow the Listing Name to have emojis or special characters. Check the details in each of the sections below.
*Go to {{#fas:cog}} (SETTINGS) PROPERTIES > NAME
*Go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP > NAME
*Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > DESCRIPTIONS

'''Please select a consistent property type and space type'''
Check the details you have set in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION > PROPERTY TYPE, allow the setting you have selected in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > PROPERTY TYPE GROUP > LISTING TYPE. Use (?) Context help for the list of Property Types and Listing Types for Airbnb.

'''You can only host long-term rentals'''
Go to your Airbnb Account, switch to Hosting, and click on 'Fix Issues' button for the listing.
Follow the registration steps from Airbnb.

'''custom_daily_price_too_low_for_cleaning_fee''' OR '''Based on your cleaning fee of € XXX, the minimum nightly price you can charge is € YYY'''
Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > CUSTOM and change your Cleaning fee.
OR
Go to the Calendar and update the daily prices.

'''Listings of different pricing_availability_model_type can not use this endpoint.'''
Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING and click 'UPDATE' for each room/listing.

'''Suspended_state_appeal'''
Airbnb suspended the account. Please contact Airbnb support about this.

Airbnb Mapping

2023-10-31T10:45:35Z

Eleni: /* Discounts */

[[Category:Channel Manager]]
[[Category:Airbnb]]
[[Category:Messaging]]
[[Category:Error Messages from Channels]]
[[Category:Troubleshooting]]

<div class="heading">Connect and update listings to Airbnb</div>

This page is about the menu {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING and explains how to connect your rooms in Beds24 to existing listings in Airbnb and how to create new listings in Airbnb

Beds24 provides a certified 2-way API integration which offers you many additional features and functions which will make working with Airbnb easy for you.

To use the connection you need an [https://www.airbnb.com/e/ten-things-you-should-know-about-airbnb?irgwc=1&irclid=0IZQSnSSRxyNWT%3AQ-OUPCU2lUkAXtgQxDwyFTg0&ircid=4560&c=.pi73.pk4560_252311_en_beds24_10things&sharedid=en_beds24_10things&af=126295512 account with Airbnb].

=Capabilities=
You can connect one or multiple Airbnb account to
*Import listings from Airbnb which will create properties and/or rooms in Beds24.
*Create new listings in Airbnb from rooms in Beds24.
*Connect to existing listings in Airbnb to send updates from Beds24.

After you have mapped your listings Beds24 will automatically.
*Synchronize prices, availability and restrictions to Airbnb.
*Import bookings and booking modifications or cancellations. (We will import bookings from the last four weeks that are currently ongoing and have not yet reached their check-out date. However, please note that exceptionally long-term stays, those exceeding four weeks, will not be included in the import.)

You can also choose to
*Update all content including descriptions and pictures from Beds24
*Import booking requests

[[:Category:Channel Manager|Click here]] for general information on how the channel manager works.

<div style="display:">
==Capabilities per Sync Type==
Beds24 offers three different sync types which define which data can be updated to Airbnb.

{| class="wikitable"

! scope="col"|
! scope="col"| Occupancy based Pricing
! scope="col"| Per Day Pricing
! scope="col"| Rate Plans
|-

!style="text-align:left; background: #ffffff" scope="col" colspan =4| '''Prices and Availabilty'''

|-
!style="text-align:right" scope="row"|Prices
| Auto**
| Auto*
| Auto*
|-
!style="text-align:right;" scope="row"|Availability
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Min. Nights
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Max. Nights
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Closed to Arrival (CTA)
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Closed to Departure (CTD)
| Auto*
| Auto*
| Auto*
|-

!style="text-align:left; background: #ffffff" scope="col" colspan =4| '''Limited''' (sends "Pricing Settings" from {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > "Pricing Settings" in addition to "Prices and Availability" )
|-

!style="text-align:right;" scope="row"|Listing Currency
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Guest Included
| N/A
| Auto*
| N/A
|-

!style="text-align:right;" scope="row"|Extra Person Price
| N/A
| Auto*
| N/A
|-

!style="text-align:right;" scope="row"|Dates with no Price
| N/A
| Auto*
| N/A
|-

!style="text-align:right;" scope="row"|Discounts (2-28 days)
| N/A
| Auto*
| N/A
|-

!style="text-align:right;" scope="row"|Max Days in Advance
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Advance Notice (Hours)
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Advance Notice Requests
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Early Bird Days to Check-in & Discount
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Last Minute Days to Check-in & Discount
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Non refundable discount
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Custom Fees & Pass Through Taxes
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Rack Rate (Default daily price)
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Instant Book
| Manual
| Manual
| Manual
|-

!style="text-align:right;" scope="row"|Pre-Booking Message
| Manual
| Manual
| Manual
|-

!style="text-align:right;" scope="row"|Cancellation Policy
| Manual
| Manual
| Manual
|-

!style="text-align:right;" scope="row"|Check-in start
| Manual
| Manual
| Manual
|-

!style="text-align:right;" scope="row"|Check-in end
| Manual
| Manual
| Manual
|-

!style="text-align:left; background: #ffffff" scope="col" colspan =4| '''Everything''' (sends full content additionally to "Prices and Availability" and "Limited")
|-

!style="text-align:right;" scope="row"|Listing details
| Manual
| Manual
| Manual
|-

!style="text-align:right;" scope="row"|Descriptions
| Manual
| Manual
| Manual
|-

!style="text-align:right;" scope="row"|Bedrooms
| Manual
| Manual
| Manual
|-

!style="text-align:right;" scope="row"|Picture
| Manual
| Manual
| Manual
|-

|}

<nowiki>*</nowiki>You can always manually trigger an update

<nowiki>**</nowiki>Including Extra person price from Daily Prices
</div>

= Limitations =
*You can only connect listings which are live on Airbnb.
*Listings in properties which Airbnb considers "traditional hospitality" like hotels, Bed & Breakfast rooms and small inns are approved by Airbnb on a case by case basis.
*If you do not have daily prices or rates in which "Airbnb" is activated in the "Channels" tab the "Base Price" (Rack Rate) will be used up to a year in advance.
*Smart Pricing is not available for API connected listings.
*Airbnb applies the minimum stay " first night only" meaning restrictions must only be satisfied for the arrival date of the booking but not on every day of the booking.
*Airbnb does not allow Co-hosts the use of their API connection. Airbnb recommend you switch to [https://www.airbnb.co.uk/help/article/970/hosting-teams-an-introduction hosting teams] instead. Log in to the team owner account and follow our connection instructions.
*Airbnb allows a maximum of 18 guests.

=Before you connect=
==Prices==
*We can only send availability if you have set up prices which are activated for Airbnb under "Channels" in the Daily Prices or Rates.
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> This tutorial explains how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].
*Airbnb requires a "Base Price" (Rack Rate) which you can set under {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > PROPERTY CONTENT > ROOM CONTENT. Make sure you are prepared to accept a booking for the "Base Price. If you do not have daily prices or rates which are activated for channel management or rates in which "Airbnb" is activated the rack rate will be used up to a year in advance.
*In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set rules for dates with no price. If you require minimum stays we recommend you set this to the default "Close the Room" because we can not send minimum stays to the Base Price.
*You can set a multiplier to mark your price up or down.

==Bookings and Requests==
When you use the API connection Airbnb only allows instant bookings. In {{#fas:cog}} (SETTINGS) > CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set which groups of guests are allowed to book. Strictest is only to allow experienced Airbnb guests who provide government ID to book.

In {{#fas:cog}} (SETTINGS) > CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can also add a "Custom Value" if you allow guests to send a request if they want to stay longer than your maximum stay rule allows.

After the connection has been successfully set up you can import upcoming existing bookings from Airbnb and all new bookings will automatically import.

Inquiries and requests are only imported if you opt in to importing them.

Airbnb collects the payment from your guest. Channel collect payments will be shown in the booking invoice if {{#fas:cog}} (SETTINGS) CHANNEL MANAGER under “Channel Collect Invoice” is set to import them. If you want to import the "Expected Payout amount" or the "Expected Payout and actual payment" from Airbnb you need to set this in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER under "Airbnb" "Invoice".

By changes or updates of an existing booking, Airbnb will not dynamically update the cost for extra guests if a reservation alteration is initiated by either the host or the guest.

The host can reject the reservation alteration and can update the guest count and the cost of the extra guests, then send the alteration to the main guest, who will need to accept the new reservation.

==Properties, rooms and room types ==
A listing in Airbnb is a room in Beds24.

Our connection supports room types with a quantity of more than one. If you want to send a quantity of more than one you can not use "House" as the property type.

The name sent is:
*For properties with one unit: property name
*For properties with more than one unit type it consists of property name - room name.

==Local legal requirements==
Airbnb will only accept any listing which comply to local laws. Ensure you comply with any permitting, zoning, safety, and health regulations, inform yourself about any local taxes or business license requirements or other regulations that may apply.

[https://www.airbnb.com/help/article/1386/responsible-hosting-in-japan Japan], [https://www.airbnb.com/help/article/1385/responsible-hosting-in-portugal Portugal] , [https://www.airbnb.com/help/article/1388/responsible-hosting-in-spain Spain], [https://www.airbnb.com/help/article/1383/responsible-hosting-in-france France], [https://www.airbnb.de/help/article/1391/responsible-hosting-in-germany Germany]

For other regions please check the Airbnb help pages.

=Set the connection up=
==Property settings==
If you have multiple rooms in a property these settings will apply to all rooms in the property.

'''Step 1: Connect your Airbnb account to your property'''

Each property can connect to one Airbnb Account. Select the Airbnb account you want to connect to.

If no Airbnb account is available go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > ACCOUNTS and connect your account.

'''Step 2 - Apply a multiplier to mark your prices up or down (optional)'''

If you want to add a multiplier to your prices add a '''*''' followed by the multiplier number.

The multiplier applies to all prices and fees which are sent.

For example '''*1.23''' will multiply all prices by 1.23 (i.e. raised by 23%).
Lower prices can be sent with a multiplier less than 1, i.e. '''*0.85''' will send a price 85% of the normal price (i.e. lowered by 15%)

To convert the price of bookings imported add a * after the multiplier, for example '''*1.23*''' will divide the price of the booking by 1.23.

You can also use currency conversion template variable. All currencies supported by the booking page currency selector can be used.

For example *[CONVERT:IDR-EUR] will convert Indonesian Rupees to Euros.

'''Step 3: Check the currency setting is correct'''

Airbnb only supports following currencies: ARS,AUD,BRL,CAD,CHF,CNY,CZK,DKK,EUR,GBP,HKD,HUF,IDR,ILS,INR,JPY,KRW,MYR,MXN,NOK,NZD,PHP,PLN,RUB,SEK,SGD,THB,TRY,TWD,USD,VND,ZAR

If you are using a different currency in Beds24 select one of the above and use the multiplier (above) for conversion.

'''Step 4 - Import inquiries from Aribnb (optional)'''

If you import inquiries Beds24 will create a booking with the status "Enquiry". If the request turns into a confirmed booking the status will automatically change. If you want to automatically cancel requests which do not turn into confirmed bookings you can set up an [[Auto_Actions|Auto Action]] to automatically cancel the booking after a certain period.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Bookings with the status "Enquiry" do not block the room. If you want to block the room for example if you have made the guest an offer you need to change the status manually.

'''Step 5 - Assign an invoicee (optional)'''

If you need to send invoices which are different from your standard invoice you can use the [[Invoicees|invoicee]] function.

==Connect listings you already have on Airbnb==
By mapping a room you connect it so it can update a listing in Airbnb.

'''Step 1 - Change the pricing model (optional)'''

Select "Occupancy Pricing" if you want to send prices for different numbers of guests and/or different length of stay. See the chapter "Pricing Models" below for more information.

Press SAVE.

'''Step 2 - Check which prices will send '''
Go to the "Mapping" tab again and then scroll down to "Room Mapping" and then click on "Price Data" under "View" to check which prices and availability will be sent. If you see no prices or no availability in the list, check if you have prices set up for your listing on Airbnb.
'''Step 3: Select your sync type'''

With sync type '''Prices & Availability''' Beds24 will only update your price data (including number of guests, extra person price, base price, max stay, minimum stay, max days in advance, advance notice/same day booking cut off) and availability and import bookings. If you want to change your discounts, descriptions, pictures, or other settings you do this in Airbnb.

With sync type '''Limited''' Beds24 will update your price data (including number of guests, extra person price, base price, taxes and fees, max stay, minimum stay, max days in advance, advance notice/same day booking cut off, last-minute discount, early-bird discount, weekly discount, monthly discount) and availability and import bookings. If you want to change your descriptions pictures or other settings you do this in Airbnb.

With sync type '''Everything''' also your existing listings descriptive content will be overridden by the descriptive content in Beds24 and can no longer be edited in Airbnb.

If you want to sync everything your listing needs to meet Airbnbs requirements. If you see a red button "Fix Content Errors" your listing does not meet Airbnb requirements. Click on the button. Any settings which do not meet Airbnb requirements are highlighted on red. Click on the links to go to the settings where you can fix the problems.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Always go to "View Content" to check what will send to Airbnb before selecting '''Everything'''.

'''Step 4: Connect'''

Click "Connect" and select the corresponding listing to this room to make the connection.

If you have changed the sync type to "Everything" you need to press SAVE before connecting.

'''Step 5: Check that the connection is working properly'''

#Click on "View actual data and check the prices you see there are as you expect
#Allow a bit of time for Airbnb do process the data you have sent then click on "Update". If Airbnb returns an error message scroll down to the "Troubleshooting" section to see why Airbnb sends the error and how to fix it. If you receive an error which is not listed below send us a support ticket.
#Click on "Airbnb Listing" link to open the listing on Airbnb select dates to check the listing is bookable but do NOT finish the booking.

'''Step 6: Import upcoming bookings'''

Click on "Import existing bookings" to import the bookings you already have in Airbnb. Bookings previously imported via the Airbnb iCal connection will not import. We recommend you delete them before you press the button.

[[File:Airbnb_Synctyp_Prices_Availability.mp4|640px]]

[[File:Airbnb_Synctyp_Everything.mp4|640px]]

=Create a new listing=

'''Step 1 - Select "Sync Type" Everything'''

Airbnb will only publish your listing if you send the full content.

Set "Sync Type" = Everything then press SAVE.

Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > PUBLISH = NO

Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > UPDATE ADDRESS = YES then press SAVE.

'''Step 2 - Check if your content meets Airbnbs requirements'''

Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > VIEW CONTENT to revise which data will send to Airbnb. Any settings which do not meet Airbnbs requirements are highlighted on red. Click on the links to go to the settings where you can fix the problems.

<span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> If you see a red button "Fix Content Errors" your listing does not meet Airbnbs requirements. Click on the button to get to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > VIEW CONTENT.

'''Step 3 - Check which prices will send'''
Go to the "Mapping" tab again and then scroll down to "Room Mapping" and then click on "Price Data" under "View" to check which prices and availability will be sent. If you see no prices or no availability in the list, check if you have prices set up for your property on Beds24.

'''Step 4: Export to Airbnb'''

When your content meets Airbnbs requirements you can click "Export'''.

'''Step 5: Complete Airbnb Registration'''

Login to your Airbnb Account, go to Listings, click on the listing, then click 'Fix' and complete the Airbnb Registraion actions.

'''Step 6: Check that the connection is working properly'''

#Click on "View actual data and check the prices you see there are as you expect
#Allow a bit of time for Airbnb do process the data you have sent then click on "Update". If Airbnb returns an error message scroll down to the "Troubleshooting" section to see why Airbnb sends the error and how to fix it. If you receive an error which is not listed below send us a support ticket.
#Click on "Airbnb Listing" link to open the listing on Airbnb select dates to check the listing is bookable but do NOT finish the booking.

[[File:Create_a_new_listing_on_Airbnb.mp4|640px]]

=Airbnbs review and publishing process =
Connecting to an existing lisitng or creating a new listing triggers Airbnb's automated review. The review validates the listing against the [https://www.airbnb.com/help/article/2350/what-are-the-policies-for-listings-created-through-api-connected-software API Program Listing Requirements].

Click on "Check Connection Status" to see the status at Airbnb.

If the listing is rejected, the message you see there tells you the reason. Fix the problem and the click "Update" to resubmit the listing.

Some listings require manual approval, in which case the status will remain as "ready for review". Once these listings are reviewed by Airbnb, you will see the result when you click on "Check Connection Status".

=Updates=
*Changes to availability and prices will be instantly sent to the channel.
*Changes for settings for example minimum stays, the multiplier or number of rooms will send with the next update. Click on "Update" if you want to push them through instantly.
*Content updates are only sent on demand. If you change content you will need to click "Update" to send the changes.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> It can take Airbnb a couple of minutes to process the data we sent.

If you make changes to values which are sent from Beds24 in Airbnb they will be overridden with the next update.

=Reviews=
After the guest has checked-out, you can send the review to Airbnb via the "Mail & Actions" tab in the booking in Beds24.

If a guest sends you a review, you can also view it in Beds24 via the "Mail & Actions" tab and send the guest a reply from there.

=Change the Sync Type=
If you want to change the sync type all you need to do is change the setting and then press SAVE.

=Disconnect or terminate the connection=
*To disconnect a listing to manage it manually go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING and click on "Disconnect".

*Click on "Disconnect" {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > ACCOUNTS.. This will set all your listings in this Airbnb account to "manual" so you can manage it manually. If you want to update the listing from Beds24 you will need to reconnect it.

If you do not want to use the API connection at all any more also disconnect the account in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > ACCOUNTS.

You can also disconnect your Airbnb account from Beds24 in Airbnb. Log into your Airbnb account and go to ACCOUNT > PRIVACY AND SHARING and remove the Beds24 app.

<div class="warning">{{#fas:exclamation-triangle}} When a listing is disconnected Airbnb resets some values to their defaults:
*minimum stay is set back to 1
* "Closed to arrival" and "Closed to departure" gets removed
*"Maximum stay" gets reset to 1125.
If you do not want these values you will need to change them. If reconnect a listing in Beds24 press "Update" after you reconnected to push the values from Beds24.
</div>

=Options for the sync types=
==Pricing models==
Airbnb supports different pricing models.

<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> Click on the "Price Data" Button to check which prices and availability will send.

===Per Day Pricing===
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> Choose '''Per Day Pricing''' (the default) if you have only ONE price per date.

If you have multiple prices activated for Airbnb with different minimum stays the system will send the price with the lowest minimum stay. Of the ones with the lowest minimum stay the one with the highest occupancy will be used.

If you use daily prices with "Extra Person" prices your daily price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value so the price for the full occupancy can send.

Only a global max. stay which is taken from {{#fas:cog}} (SETTINGS) > PROPERTIES > ROOMS > SETUP can send.

In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set
*The number of guests for which the daily price applies.
*An extra person price.

For example, you have a room for 3 people, you charge 50€ for 2 people and 15€ for 3rd person, create a Rate with Room price - 50 - Upt o 2 people. Then go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > and set Guests included = 2, Extra Person Price = 15

===Per Occupancy (LOS) Pricing===
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> Choose '''Per Occupancy Pricing''' if you want to send prices for different occupancies and/or different length of stay.

If you use rates the price for each occupancy defined in Beds24 and prices for different length of stay can be sent.1 person, 2 person and room price will send. Room price will send for specified occupancy. Multiple rates with different occupancies can send. Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rates can not be sent.

If you use daily prices the daily price will send including occupancy. Multiple occupancy prices can send. Extra person price will send.

The "Min Stay" set in the Calendar, Daily Prices or Rates will send.

We can send prices up to 28 days but guests can book longer stays if there are no restrictions. Airbnb will apply the average of the price of 28 days for days 29+.

The "Max Stay" set for the room will send. Max stays set in the prices will be ignored.

<span style="color:#019cde; font-size: 150%;“ >{{#fas:info-circle}} </span> Beds24 sends the price for max. 16 guests. If your property accommodates more than 16 guests use "Per Day" pricing with an extra person price.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Due to limitations with Airbnbs multi calendar Airbnb can not show the correct prices in your Airbnb Extranet. The correct prices will be shown to the guest though and the prices sent from Beds24 will be applied for all bookings. If you want to check prices on Airbnb please start a booking for your listing.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Due to limitations at Airbnb if there is a change to the number of guests, Airbnb will not dynamically update the cost for extra guests if a reservation alteration is initiated by either the host or the guest.

The host can reject the reservation alteration and can update the guest count and the cost of the extra guests, then send the alteration to the main guest, who will need to accept the new reservation.

===Rate Plans===
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> '''Rate plans''' are the pricing model of choice if you want
*to offer a refundable and a non-refundable option and
**set prices for refundable and non-refundable instead of Airbnbs fixed discount option
**control the cancellation policy for refundable and non-refundable prices
**control availability of the refundable/non-refundable booking option.
*parity with other channels which support rate plans i.e. Booking.com or Expedia.

You can create up to 10 rate plans which can be used for all listings in the Airbnb account. A maximum of 2 rate plans will be displayed to guests at a given time depending on the cancellation policy. Airbnb will display one refundable and another non-refundable rate plan and out of these (a) the lowest and (b) the most flexible rate.

A price for each occupancy defined in Beds24 can be sent.
*If you use daily prices the daily price will send including occupancy. Multiple occupancy prices can send on each rate plan. Extra person price will send.
*If you use rates 1 person, 2 person and room price will send. Room price will send for specified occupancy. Multiple rates with different occupancies can send on same rate plan. Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rate can not be sent.

If you want to send prices for different length of stay you need a rate plan for each.

The "Min Stay" and "Max Stay" set in the Calendar, Daily Prices or Rates will send.

For more information and setup instructions click [[Airbnb_Rate_Plans |here]].

==Discounts==

If you have "Early Bird" or "Last Minute" prices which are activated for Airbnb these will automatically send. Airbnb will not mark these as promotions though.

In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set:
* A discount for 2 or more days, weekly or monthly. Use either the discounts for the number of days or month/week, but not both because the discount per day will override the discount per week/month.
* A discount for "Non Refundable" bookings. If you select a sync type "Limited," you can set a non-refundable discount in your Airbnb extranet.
* Early Bird and Last Minute Discounts which Airbnb will mark as promotions.

You can also create "Pricing Rules" directly in Airbnb, but we recommend you set all prices in Beds24 to avoid confusion.

<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> Early bird or Last Minute offer are only marked as promotions if the price drops at least 10% from what Airbnb defines as the last 30 days median price. If you use both early bird and last minute and want to remove one, you will need to remove both because Airbnb will only remove them together. After you have clicked "Update" to send the change, you can reactivate the one you want to keep.

Please refer to Airbnb for more information on [[https://www.airbnb.com/help/article/3421#:~:text=There%20may%20be%20a%20few,other%20discounts%20or%20promotions]].

==Fees and taxes==
If you apply fees or taxes you need to send them from Beds24.
*Cleaning fee

You can set under {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > PROPERTY CONTENT > ROOM CONTENT.

Other fees supported by Airbnb can be sent as CUSTOM value in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER >AIRBNB > SPECIFIC CONTENT. If you apply a linen fee Airbnb will add this to the cleaning fee.

*PETFEE 45 (for example)

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you have a price multiplier in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB, > MAPPING this will also be applied to the Cleaning fee. If you want to over ride this, then use a CUSTOM value in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER >AIRBNB > SPECIFIC CONTENT.

*If you want to send taxes click on "Check if you are eligible to send taxes" in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. If Airbnb allows you to send taxes you can set them under "Custom". Please click on the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span>for "Custom" for detailed instructions

==Permit / Registration/ License==
In some locations Airbnb.com require the License/Registration number of the owner. Please also see under "Local legal requirements above"

If this is required for your property, please go to {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION "Permit ID" and enter your details.

Permit IDs in Beds24 are set per property. If you have a different permit Id than the one set for the property you can set a room specific permit as "Custom" value in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT.

==Send and receive messages ==
You can get communicate with Airbnb guest directly from Beds24. This function works for:
*Confirmed bookings
*Inquiries/Requests - if you receive a message from a potential guest inquiring Beds24 will create a request booking. If the request turns into a confirmed booking the status will automatically change. If you want to automatically cancel requests which do not turn into confirmed bookings you can set up an [[Auto_Actions|Auto Action]] to automatically cancel the booking after a certain period.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you import inquiries you should set "Bookings with Request Status to "Do not block the room" in {{#fas:cog}} (SETTINGS) >PROPERTIES > BOOKING RULES so the room does not get blocked in Airbnb. If you block the room Airbnb will lock it. In this case the inquiry will be imported with the status "Cancelled" so it can convert to a confirmed booking.

You can view all messages from the "Messages" component on the DASHBOARD and individual communication from the "API Messages" tab in the booking. You and your guests will see the messages in Airbnb.

To use this function you should:

1. Add the component "API Messages" to your [[:Category:Dashboard|DASHBOARD]]

2. To send Auto Action Emails via messaging set "Send Message" on the "Messaging" tab in the Auto Action to one of the API options. We will remove the HTML from the message because Airbnb does not support HTML. You have the option to add a plain text message for this purpose.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you have moved the booking to a different room (manually or via dependencies), then ensure that both properties/rooms are connected with the same Airbnb account, otherwise this function will not work.

=Content for sync type "Everything"=
If you use this sync type all updates should be done in Beds24 (not in Airbnb) because changes you make in Airbnb will be overridden with the next update.
==Requirements and limitations from Airbnb==
*Phone numbers, email addresses and URLs are not allowed in the host profile.
*No internal housing codes in the Name.
*Descriptions must be unique and well written, paragraph breaks and spacing should be used. Content in ALL CAPS will lead to a listing’s rejection.
*France Only: Bed & Breakfast listings should have B&B in the title.

==Languages==
The content is sent in the language which is activated as default language for the booking page in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > INTERNATIONALIZATION.

If you have activated multiple languages and entered your descriptions in these we can multiple languages if you set "Allow Multi-Language" = Yes in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. Please check the context help before changing the setting.

Following languages are supported by Airbnb and Beds24: Bahasa Indonesia, Catala, Dansk, Deutsch, English. Español, Eλληνικά, Français, Hrvatski, Italiano, Magyar, Nederlands, Norsk, Polski, Português, Suomi, Svenska, Íslenska, Čeština, Русский, עברית, ภาษาไทย, 中文, 日本語 ja
한국어.

==Property Type ==
Most of the property types which Airbnb supports can be selected in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION.

Other Airbnb property types can be added as "Custom" values in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT.

== Bedrooms and bathrooms==
Bedrooms and bathrooms can be set up in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SET UP.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Set up bedrooms and bathroom either in the property OR the room. If you set them up in both you will double them up. Do not send additional bathroom amenities if you have a full bathrooom.

Bedrooms and bathrooms are configured by feature codes which are entered in the "Features" field.

*Click on the "Edit " button next to the "Features" field.
*In the pop up click on "Bedroom" or "Bathroom".
*Set the type and use the selectors to define the features within each room.
*If you have multiple bedrooms or bathrooms make sure you define them all. If you have more than 2 rooms click "Close" and SAVE. The system will then automatically add more rooms when you click on the "Edit" button again.
*Close the pop up and then press SAVE.

You can also manually add bedrooms and bathrooms and amenities. For more information see "All feature codes" below.

*If you have multiple bedrooms or bathrooms make sure you define them all.

*If you have more than 2 rooms click "Close" and SAVE. The system will then automatically add more rooms when you click on the "Edit" button again.
*Close the pop up and then press SAVE.

Requirements from Airbnb:
*Studio apartments should have 1 bedroom.
*Any properties with more than 10 bedrooms must be listed as having “10 bedrooms.” On the front end this will appear as “10+ bedrooms.”

You can also manually add bedrooms and bathrooms and amenities. For more information see "All feature codes" below.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span>: Airbnb does not support all available features available in Beds24.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you add a crib in a bedroom Airbnb will display the crib as a bed. If you do not want to do this add BED_CRIB in a new line.

BATHROOM

BATHROOM_FULL

BATHROOM_HALF

BEDROOM

BED_AIRMATTRESS

BED_BUNK

BED_CRIB

BED_COUCH

BED_DOUBLE

BED_FLOORMATTRESS

BED_FUTON

BED_HAMMOCK

BED_KING

BED_QUEEN

BED_SINGLE

BED_SOFA

BED_TODDLER

BEDROOM

BEDROOM_ENSUITE

BEDROOM_LIVING_SLEEPING_COMBO

BEDROOM_OTHER_SLEEPING_AREA

If you have a murphy bed it will send as single bed.

== Amenities ==
Amenities can be set up for the property (SETTING->PROPERTIES->DESCRIPTION) or per room ({{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SET UP).

Criteria which apply to all rooms in the property should be set up with the property. They will be automatically applied to all rooms in the property.

Criteria which only applies to one room should be entered in the room.

Make sure you do not create duplicates.

Example 1: All units (rooms) have Wifi. In this case you can set up the Wifi in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION. The number will be applied to all room/units.

Example 2: You have one unit with Wifi and another unit without Wifi. In this case set the Wifi up in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SET UP.

Amenities are configured by feature codes which are entered in the "Features" field.

*Click on the "Edit " button next to the "Features" field.
*In the pop up click on "Amenities".
*Tick the amenities you provide.
*Close the pop up and then press SAVE.

If you provide '''"Essentials"''' you will need to tick "linens", towels and "toiletries".

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you have "Accessability" amenities Airbnb requires you to provide a picture for each amenity which they review. You can add these amenities and the pictures in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT under "Custom".

You will find a list all all "Accessability" amenities below under "All Feature Codes".

You can also manually add bedrooms and bathrooms and amenities. For more information see "All feature codes" below.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you do not select select child friendly amenities Airbnb might classify your listing as "Not safe or suitable for children (0-12 years)"

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Airbnb does not support all available feature codes. Make sure you pick five features which are supported by Airbnb.

==Pictures==
You can define in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT which pictures will be used.

Double check you have entered "Captions" for every picture.

Requirements and limitations from Airbnb:
*Airbnb requires a '''minimum of 1 picture per listing with high-resolution (800x500 pixels).
*Bedrooms should be included in the photos so that users are able to see accommodations.
*Listings with stock photos or with photos including non Airbnb watermarks will be rejected.
*Listings with photos containing contact information (email addresses / phone numbers) will be rejected.

<div class="warning">{{#fas:exclamation-triangle}} Airbnb requires Captions. If you change pictures make sure you change/add the caption in (SETTINGS) BOOKING ENGINE > PICTURES so Airbnb recognizes the new picture.</div>

<div class="warning">{{#fas:exclamation-triangle}}Be careful changing pictures when listed in an Airbnb category. If you remove or change the picture Airbnb has choosen as your category picture you will be removed from the category.</div>

== Check-in / Check-out ==
In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > PROPERTY CONTENT you can set 'Check-in start', 'Check-in end' and 'Check-out end'.

If you want to

*send different times to Airbnb than to other channels
*send 25 for check-in
*send 25 or 26 for check-out
*offer flexible check-in

you can add this in SETTINGS > CHANNEL MANAGER > AIRBNB.COM > SPECIFIC CONTENT "Custom". [[Setting/custom|More information]].

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Airbnb requires at least two hours between check-in start and check-in end.

==House Rules and Children==
*Airbnb counts children 2-12 years as guests.
*Infants from 0-2 years are not counted as guests.

By default children are allowed.

To disallow children and/or infants use the feature codes for children not allowed/infants not allowed or adults only.

If you do not allow children and/or infants Airbnb requires a textual explanation. You can add this in
SETTINGS > CHANNEL MANAGER > AIRBNB.COM > SPECIFIC CONTENT "Custom". [[Setting/custom|More information]].

For house rules you can optionally add a textual description. The house rules plus (if you want to send) their descriptions can be entered in SETTINGS-> CHANNEL MANAGER-> AIRBNB.COM-> SPECIFIC CONTENT "Custom".

==Airbnb specific content ==
Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT or click on the "Edit specific content for Airbnb" link to check and customize. specific content for Airbnb.

= All feature codes =
You can also manually add bedrooms and bathrooms and amenities typing the feature codes exactly as listed below into the "Features" field.

Example: One bedroom with a double bed and a crib

BEDROOM BED_DOUBLE BED_CRIB

Example: The property has 2 bathrooms one full and one half

BATHROOM_FULL
BATHROOM_HALF

Add feature codes one for each feature separated by spaces.

Example: A property has a kitchen, television and internet
KITCHEN TELEVISION INTERNET

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Airbnb does not support all available feature codes and there are also Airbnb specific features which can be manually added in the "features" settings. These feature codes are supported:

==Amenities==
AIR_CONDITIONING

BEACH_ESSENTIALS

BALCONY

CLEANING_PRODUCTS

CLOSET

CLOTHES_DRYINGRACK

CO_DETECTOR

CONDITIONER

DRYER

ELEVATOR

EXTRA_PILLOWS_BLANKETS

EV_CHARGER

FAN_PORTABLE

FIRE_EXTINGUISHER

FIRE_PIT

FIREPLACE

FIRST_AID_KIT

GAMES

GARDEN

GRILL

GRILL_EQUIPMENT

HAIR_DRYER

HAMMOCK

HANGERS

HEATING

IRON_BOARD

LINENS (if all of TOILETRIES, TOWELS and LINENS are used, this sends as "Essentials")

LIVING_ROOM

MOSQUITO_NET

OUTDOOR_FURNITURE (for outdoor seating)

PARKING

PARKING_PAID

PARKING_POSSIBLE

PIANO

POOL_TABLE

PRIVATE_ENTRANCE

ROOM_DARKENING_SHADES

TOILETRIES (body soap)

SAFETY_CARD

SHAMPOO

SHOWER_GEL

SMOKE_DETECTOR

SOAP

STEREO

TOWELS

TRASH_COMPACTER

WASHER

WATER_HOT

==Business==

==Entertainment==
TV

CABLE

VIDEO_GAMES

==Food and Drink==
BREAKFAST_INCLUDED

==Internet==
ETHERNET

INTERNET

WIFI

WIFI_POCKET

==Kitchen==
KITCHEN

KITCHEN_OUTDOOR

BAKING_SHEET

BLENDER

COFFEE

COFFEE_MAKER

COOKING_BASICS (is sent if both "DISHES_UTENSILS" and "SPICES" is selected)

DISHES_UTENSILS (is sent in combination with "SPICES" as "Cooking Basics")

DISHWASHER

FREEZER

GLASSES_WINE

KETTLE

OVEN

STOVE

REFRIGERATOR

REFRIGERATOR_MINI

RICE_MAKER

SPICES (is sent in combination with "DISHES_UTENSILS" as "Cooking Basics")

TOASTER

==Location==
BEACH_FRONT

LAKE (lake access in Airbnb)

SKI_IN

SKI_OUT

WATER_VIEW

==Pets==
PETS_CONSIDERED

==Pool & Wellness==
GYM

POOL

POOL_HEATED

POOL_INDOOR

POOL_PRIVATE

==Services==
DOORBELL

DOORMAN

RECEPTION_24HOUR

LUGGAGE_DROPOFF

CLEANING_BEFORE_CHECKOUT

BICYCLE_RENTAL

==Sports==
BOAT_SLIP

FITNESS_CENTER (for exercise equipment)

KAYAK_CANOE

TABLE_TENNIS

==Suitability==
ADULTS_ONLY

CHILDREN_NOT_ALLOWED

EVENTS_ALLOWED

INFANTS_NOT_ALLOWED

LAPTOP_FRIENDLY

LONG_TERM_RENTERS

SMOKING_ALLOWED

==Accessibility==
PARKING_DISABLED

STEP_FREE_ACCESS_BATHROOM

GRAB_RAILS_IN_SHOWER

GRAB_RAILS_IN_TOILET

ROLLIN_SHOWER

SHOWER_CHAIR

WIDE_DOORWAY_BATHROOM

TUB_WITH_SHOWER_BENCH

WIDE_CLEARANCE_TO_SHOWER_AND_TOILET

STEP_FEE_ACCESS_BEDROOM

WIDE_DOORWAY_BEDROOM

SINGLE_LEVEL_HOME

COMMON_SPACE_STEP_FREE_ACCESS

COMMON_SPACE_WIDE_DOORWAY

HOME_STEP_FREE_ACCESS

PATH_TO_ENTRANCE_LIT_AT_NIGHT

HOME_WIDE_DOORWAY

FLAT_SMOOTH_PATHWAY_TO_FRONT_DOOR

==Family==
CHANGING_TABLE

BABY_BATH

PACK_N_PLAY_TRAVEL_CRIB

FIREPLACE_GUARD

BABY_MONITOR

OUTLET_COVERS

TABLE_CORNER_GUARDS

WINDOW_GUARDS

CHILDRENS_DINNERWARE

BABYSITTER_RECOMMENDATIONS

==Bedroom==
BEDROOM

BEDROOM_ENSUITE

BEDROOM_LIVING_SLEEPING_COMBO

BEDROOM_OTHER_SLEEPING_AREA

BED_AIR MATTRESS

BED_BUNK

BED_CRIB

BED_COUCH

BED_DOUBLE

BED_FLOOR_MATTRESS

BED_FUTON

BED_HAMMOCK

BED_KING

BED_QUEEN

BED_SINGLE

BED_SOFA

BED_TODDLER

==Bathroom==
BATHROOM

BATHROOM_FULL

BATHROOM_HALF

BATH_BIDET

BATH_SHOWER_RAIN

= Troubleshooting and common errors =

==Troubleshooting==

'''You need to complete the API onboarding flow before publishing the listing'''
Beds24 sent the data but the Airbnb requires you to complete the registration process. Try the following:
1. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > PUBLISH = NO, click Save.
2. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING > scroll to the listing and click 'CHECK CONNECTION STATUS'
3. Click on 'Request review at Airbnb' (red button)
4. Refresh the page then click on the Airbnb listing id.
5. Go to your Airbnb Account, switch to Hosting, and click on 'Fix Issues' button for the listing.
6. Click on 'FIX' and follow the registration steps from Airbnb.
7. Click 'Publish'
<embedvideo service="youtube"><embedvideo service="youtube">https://youtu.be/gLwJWPTgrdw</embedvideo>

'''Unable to perform action. Please try again later or contact support if you need immediate assistance'''
Go to your Airbnb Account, switch to Hosting, and follow the steps in Airbnb to verify your account.

'''Unfortunately, a server error prevented your request from being completed. Airbnb may be undergoing maintenance or your connection may have timed out. Please try again.'''
If you continue to see this error message being reported, then check if there is an outage at Airbnb, we will send an update as soon as their system is restored.
Or go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING > scroll to the listing and click 'UPDATE'.

'''Calendar will not Load, it will only show a loading spinner wheel.'''
Please check that you have prices set and they are sending to AirBnb, have a look under
{{#fas:cog}} (SETTINGS) > CHANNEL MANAGER > AIRBNB > MAPPING, and click on "Price Data" to check if prices are being sent to AirBnb.

'''Sorry, we cannot activate your listing.'''
It seems you have an issue with your “Booking settings” in your Airbnb account. Please log into your Airbnb account and check what is set under the tab Booking Settings. You can find more information here: https://www.airbnb.com/help/article/1353/how-do-i-choose-who-can-instant-book-my-place

'''Listing shows as "Importing" in the Airbnb Extranet '''
Beds24 sent the data but it is stuck at Airbnb. Try the following:
1. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING
2. Click on "Disconnect"
4. Refresh the page then connect again
5. Wait a bit and then check the "Connection status"
If you then still see "Importing"in Airbnb contact Airbnb support and ask them to check why your listings are stuck. You might need to insist that they forward your request to someone who is qualified to do so.

'''You have reached your Airbnb access quota'''
Wait ten minutes and then try again. If it continues repeatedly let us know.

'''Your listing has been temporarily paused and can't be turned on until you reactivate it. '''
If you do not know what the problem is please check the Email Airbnb sent you, the messages in your Airbnb account or contact Airbnb support and ask them to help.

'''No "Update Airbnb" button'''
If you do not see an "Update Airbnb" button the connection is lost. Click the "Connect to Airbnb" Button. After the connection is restored you will see the update button.

'''Messages do not send or import to Beds24'''
Log into your Airbnb account and go to ACCOUNT -> PRIVACY AND SHARING. If you do not see 'Access and respond your messages' in the list of permissions, disconnect and then reconnect the Airbnb account.

'''Airbnb account is not connected, please connect account'''
Log into your Airbnb account

'''Receiving Requests/Inquiries for dates already booked'''
The problem is caused because Airbnb thinks your listing is a multi unit with more than one bookable unit.
This can happen if at any time you had a qty greater than one.
Once it happens, the only way to set it back to a standard listing is to disconnect the listing from Beds24 and then reconnect it.
This is because it is Airbnb policy not to change this listing type while it is connected.
It will then connect immediately as a standard listing with a qty of one and the calendar will sync properly.

==Common Errors==

'''Not Processed '''
Airbnb had a temporary problem processing the updates we send. This normally comes good by itself when Airbnb fixed the problem. Wait a bit then press "Update" wait for Airbnb to process the update you just sent and then click "Update status". If the problem persists after a couple of hours notify us via a support ticket.

'''You do not have permission to access this resource'''
Click "Disconnect" and then reconnect the room and to your listing in Airbnb.

'''Not Connected '''
You have disconnected the listing in Airbnb. Click "Disconnect" and then reconnect it.

'''Lat/Long outside of hosting country OR Lat/lng outside of hosting country OR Please set latitude/longitude in valid country for your listing'''
Check the country under which you have registered your Airbnb account is the same as the country your property is in. Check your settings for "Latitude" and "Longitude" are correct and match the address you have given.

'''Sorry, please contact support if you need to change the market of your listing.'''
Check if your settings for "Latitude" and "Longitude" are correct and do match the address you have given. Airbnb uses Google maps to validate addresses. You can check with address and latitude/longitude is in Airbnbs system when you click on "View all listings" and then on "content in Airbnb". If required, correct your data and then click "Update Airbnb". Check your Google map entry and if it is incorrect request Google maps to correct your location. If the error message persists go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT and set "Update Address" = No or contact Airbnb support. Give them the error message, your coordinates and your address and ask them to forward your request to someone in their team who is authorized to fix the problem at their end.

'''You can't change your listing's address once you've started receiving reservation requests. If you need to make an update, please contact support.'''
Please check your address details in Beds24 match the details at Airbnb, if you need to change them, please contact Airbnb support and ask them to assist.
If you do not need to change your address details then go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT and set "Update Address" = No.

'''The listing is in a prohibited vacation rental market. Please go to Airbnb to fix these issues.'''
Your listings is in an area for which Airbnb does not allow the use of the API connection. Contact Airbnb support and ask them to fill out the "Market Clearance Requests for Policy Form". This will the go the the department which can lift the restriction.

'''Last Error: [400] Error ID: XXXXXXXXX. There was an error processing the request. Your daily price is too low. The minimum is 13$'''
Go to Settings > Channel Manager > Property Content > Room Content and set a Rack Rate of at least 9€.
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Airbnb calculates prices based on USD so what they calculate changes with the currency exchange rate.

'''Last Error: [400] Error ID: XXXXXXXXX. There was an error processing the request. Please use a base price of at least €9 but no more than €21,467.'''
Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > PROPERTY CONTENT > ROOM CONTENT and set a Rack Rate which meets Airbnb's requirements.

'''Your longer stay discount must be greater than or equal to your shorter stay discount.'''
Check your discounts set in {{#fas:cog}} (SETTINGS) > AIRBNB > SPECIFIC CONTENT > PRICING, ensure the logic of your discounts meets Airbnb requirements.
In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set, a discount for 2 or more days, weekly or monthly. Use either the discounts for number of days or month/week but '''not both''' because the discount per days will override the discount per week/month.

'''The listing is subject to city registration. Please submit an application or input existing registration details'''
Airbnb require you to register your permit ID. Usually they will provide a link to a page inside the Airbnb system to do this. If you are unsure please ask Airbnb how to register. Also make sure you have entered your permit ID into Beds24 ({{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION "Permit ID").

'''There was an error processing the request. Hosting model validation error'''
For some regions the payout method needs to be set up before publishing the listing. Please log into your Airbnb account and set up the payout method.

'''You need to complete the API onboarding flow before publishing the listing'''
Login to your Airbnb Account, go to the listing, then click 'Fix' follow the instructions to complete the registration.

'''Listing is classified not suitable for children'''
Airbnb explains [https://www.airbnb.com/help/article/1348/if-i-specify-that-my-listing-is-safe-or-suitable-for-children--what-should-i-know here] how to specify that your listing is safe or suitable for children.

'''Too many redirects'''
Most likely you are using external pictures which do not link directly to your pictures or which redirect to another page. Using links to their storage place is not possible. You need to use direct links to your pictures.

'''document_uri has already been taken.'''
You see this error if you have previously connected the room to another Airbnb account. Log into this Airbnb account and stop the sync for this listing. If you can not do this send us a support ticket asking us to delete the URI from the endpoint.

'''Expired Token'''
Check if the listing has been deleted in Airbnb. If so you will need to send it again from Beds24.

'''The document has no document element'''
Check if the listing has been deleted in Airbnb. If so you will need to send it again from Beds24.

'''Your listings are almost ready'''
If after some time you still see "Your listings are almost ready" after clicking Beds24 Channel Manager Sync" in Airbnb and see "In progress" on the "Listings" page check that "Publish = Yes is set in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT.

'''Listing failed to import'''
Click on "Disconnect" then click on "Delete from Airbnb". Fix content errors. Then go back an publish the listing again.

'''Smart Pricing was not deactivated before connecting'''
If you forgot to deactivate smart pricing before setting the connection up you can do so from your mobile.

'''Access denied to Airbnb'''
Airbnb's server is currently unavailable. Try again later.

'''Please select a consistent property type and property group.'''
Check the 'Property Type" in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION and the 'Listing Type' match with the 'Property Type Group' you have selected in{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. Check the (?) for Property Type Group for the correct Listing Type for each group. Please also note that Airbnb has regional restrictions for some property types. Use the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> for information on which combinations are allowed. Check with Airbnb support if you have a problem with your property type.

'''Please specify the property and listing type'''
Check the 'Property Type" in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION and the 'Listing Type' match with the 'Property Type Group' you have selected in{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. Check the (?) for Property Type Group for the correct Listing Type for each group. Please also note that Airbnb has regional restrictions for some property types. Use the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> for information on which combinations are allowed. Check with Airbnb support if you have a problem with your property type.

'''This listing's property type does not support multiple inventories.''' OR '''room_type_invetory_not_supported'''
Check the 'Property Type" in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION and the 'Listing Type' match with the 'Property Type Group' you have selected in{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. Check the (?) for Property Type Group for the correct Listing Type for each group. Please also note that Airbnb has regional restrictions for some property types. Use the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> for information on which combinations are allowed. Check with Airbnb support if you have a problem with your property type.

'''Not enough beds for person capacity'''
Go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP > FEATURES and click on 'edit Bedroom' tab, select the appropriate room/bedroom configuration for your listing.

'''Not enough beds in room configurations'''
You do not have the appropriate bed configuration for the number of people you have selected in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP > Max Guests. Scroll to FEATURES and click 'edit Bedroom' and select the appropriate number of bedrooms/beds for your guests.

'''Sorry, we can't add that amenity right now. Please try again later.'''
This was a transient error caused by an update to the Airbnb amenities data format. The error message should not repeat but if you continue to receive error emails, then please create a SUPPORT ticket.

'''Please make sure a photo has been uploaded before adding accessibility amenity. If the previous review rejects your photos, you need to upload a new photo'''
You are trying to send an accessibility amenity but do not provide a picture for this amenity. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT where you can add the accessibility amenity with a picture in "Custom". Use the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> for further instructions.

'''All caps isn't allowed in listing titles.'''
Airbnb do not allow the Listing Name to be ALL Caps. Check the details in each of the sections below.
*Go to {{#fas:cog}} (SETTINGS) PROPERTIES > NAME
*Go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP > NAME
*Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > DESCRIPTIONS

'''Emojis/Special Characters isn't allowed in listing titles.'''
Airbnb do not allow the Listing Name to have emojis or special characters. Check the details in each of the sections below.
*Go to {{#fas:cog}} (SETTINGS) PROPERTIES > NAME
*Go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP > NAME
*Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > DESCRIPTIONS

'''Please select a consistent property type and space type'''
Check the details you have set in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION > PROPERTY TYPE, allow the setting you have selected in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > PROPERTY TYPE GROUP > LISTING TYPE. Use (?) Context help for the list of Property Types and Listing Types for Airbnb.

'''You can only host long-term rentals'''
Go to your Airbnb Account, switch to Hosting, and click on 'Fix Issues' button for the listing.
Follow the registration steps from Airbnb.

'''custom_daily_price_too_low_for_cleaning_fee''' OR '''Based on your cleaning fee of € XXX, the minimum nightly price you can charge is € YYY'''
Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > CUSTOM and change your Cleaning fee.
OR
Go to the Calendar and update the daily prices.

'''Listings of different pricing_availability_model_type can not use this endpoint.'''
Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING and click 'UPDATE' for each room/listing.

'''Suspended_state_appeal'''
Airbnb suspended the account. Please contact Airbnb support about this.

Airbnb Mapping

2023-10-31T10:43:37Z

Eleni: /* Discounts */

[[Category:Channel Manager]]
[[Category:Airbnb]]
[[Category:Messaging]]
[[Category:Error Messages from Channels]]
[[Category:Troubleshooting]]

<div class="heading">Connect and update listings to Airbnb</div>

This page is about the menu {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING and explains how to connect your rooms in Beds24 to existing listings in Airbnb and how to create new listings in Airbnb

Beds24 provides a certified 2-way API integration which offers you many additional features and functions which will make working with Airbnb easy for you.

To use the connection you need an [https://www.airbnb.com/e/ten-things-you-should-know-about-airbnb?irgwc=1&irclid=0IZQSnSSRxyNWT%3AQ-OUPCU2lUkAXtgQxDwyFTg0&ircid=4560&c=.pi73.pk4560_252311_en_beds24_10things&sharedid=en_beds24_10things&af=126295512 account with Airbnb].

=Capabilities=
You can connect one or multiple Airbnb account to
*Import listings from Airbnb which will create properties and/or rooms in Beds24.
*Create new listings in Airbnb from rooms in Beds24.
*Connect to existing listings in Airbnb to send updates from Beds24.

After you have mapped your listings Beds24 will automatically.
*Synchronize prices, availability and restrictions to Airbnb.
*Import bookings and booking modifications or cancellations. (We will import bookings from the last four weeks that are currently ongoing and have not yet reached their check-out date. However, please note that exceptionally long-term stays, those exceeding four weeks, will not be included in the import.)

You can also choose to
*Update all content including descriptions and pictures from Beds24
*Import booking requests

[[:Category:Channel Manager|Click here]] for general information on how the channel manager works.

<div style="display:">
==Capabilities per Sync Type==
Beds24 offers three different sync types which define which data can be updated to Airbnb.

{| class="wikitable"

! scope="col"|
! scope="col"| Occupancy based Pricing
! scope="col"| Per Day Pricing
! scope="col"| Rate Plans
|-

!style="text-align:left; background: #ffffff" scope="col" colspan =4| '''Prices and Availabilty'''

|-
!style="text-align:right" scope="row"|Prices
| Auto**
| Auto*
| Auto*
|-
!style="text-align:right;" scope="row"|Availability
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Min. Nights
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Max. Nights
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Closed to Arrival (CTA)
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Closed to Departure (CTD)
| Auto*
| Auto*
| Auto*
|-

!style="text-align:left; background: #ffffff" scope="col" colspan =4| '''Limited''' (sends "Pricing Settings" from {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > "Pricing Settings" in addition to "Prices and Availability" )
|-

!style="text-align:right;" scope="row"|Listing Currency
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Guest Included
| N/A
| Auto*
| N/A
|-

!style="text-align:right;" scope="row"|Extra Person Price
| N/A
| Auto*
| N/A
|-

!style="text-align:right;" scope="row"|Dates with no Price
| N/A
| Auto*
| N/A
|-

!style="text-align:right;" scope="row"|Discounts (2-28 days)
| N/A
| Auto*
| N/A
|-

!style="text-align:right;" scope="row"|Max Days in Advance
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Advance Notice (Hours)
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Advance Notice Requests
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Early Bird Days to Check-in & Discount
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Last Minute Days to Check-in & Discount
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Non refundable discount
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Custom Fees & Pass Through Taxes
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Rack Rate (Default daily price)
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Instant Book
| Manual
| Manual
| Manual
|-

!style="text-align:right;" scope="row"|Pre-Booking Message
| Manual
| Manual
| Manual
|-

!style="text-align:right;" scope="row"|Cancellation Policy
| Manual
| Manual
| Manual
|-

!style="text-align:right;" scope="row"|Check-in start
| Manual
| Manual
| Manual
|-

!style="text-align:right;" scope="row"|Check-in end
| Manual
| Manual
| Manual
|-

!style="text-align:left; background: #ffffff" scope="col" colspan =4| '''Everything''' (sends full content additionally to "Prices and Availability" and "Limited")
|-

!style="text-align:right;" scope="row"|Listing details
| Manual
| Manual
| Manual
|-

!style="text-align:right;" scope="row"|Descriptions
| Manual
| Manual
| Manual
|-

!style="text-align:right;" scope="row"|Bedrooms
| Manual
| Manual
| Manual
|-

!style="text-align:right;" scope="row"|Picture
| Manual
| Manual
| Manual
|-

|}

<nowiki>*</nowiki>You can always manually trigger an update

<nowiki>**</nowiki>Including Extra person price from Daily Prices
</div>

= Limitations =
*You can only connect listings which are live on Airbnb.
*Listings in properties which Airbnb considers "traditional hospitality" like hotels, Bed & Breakfast rooms and small inns are approved by Airbnb on a case by case basis.
*If you do not have daily prices or rates in which "Airbnb" is activated in the "Channels" tab the "Base Price" (Rack Rate) will be used up to a year in advance.
*Smart Pricing is not available for API connected listings.
*Airbnb applies the minimum stay " first night only" meaning restrictions must only be satisfied for the arrival date of the booking but not on every day of the booking.
*Airbnb does not allow Co-hosts the use of their API connection. Airbnb recommend you switch to [https://www.airbnb.co.uk/help/article/970/hosting-teams-an-introduction hosting teams] instead. Log in to the team owner account and follow our connection instructions.
*Airbnb allows a maximum of 18 guests.

=Before you connect=
==Prices==
*We can only send availability if you have set up prices which are activated for Airbnb under "Channels" in the Daily Prices or Rates.
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> This tutorial explains how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].
*Airbnb requires a "Base Price" (Rack Rate) which you can set under {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > PROPERTY CONTENT > ROOM CONTENT. Make sure you are prepared to accept a booking for the "Base Price. If you do not have daily prices or rates which are activated for channel management or rates in which "Airbnb" is activated the rack rate will be used up to a year in advance.
*In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set rules for dates with no price. If you require minimum stays we recommend you set this to the default "Close the Room" because we can not send minimum stays to the Base Price.
*You can set a multiplier to mark your price up or down.

==Bookings and Requests==
When you use the API connection Airbnb only allows instant bookings. In {{#fas:cog}} (SETTINGS) > CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set which groups of guests are allowed to book. Strictest is only to allow experienced Airbnb guests who provide government ID to book.

In {{#fas:cog}} (SETTINGS) > CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can also add a "Custom Value" if you allow guests to send a request if they want to stay longer than your maximum stay rule allows.

After the connection has been successfully set up you can import upcoming existing bookings from Airbnb and all new bookings will automatically import.

Inquiries and requests are only imported if you opt in to importing them.

Airbnb collects the payment from your guest. Channel collect payments will be shown in the booking invoice if {{#fas:cog}} (SETTINGS) CHANNEL MANAGER under “Channel Collect Invoice” is set to import them. If you want to import the "Expected Payout amount" or the "Expected Payout and actual payment" from Airbnb you need to set this in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER under "Airbnb" "Invoice".

By changes or updates of an existing booking, Airbnb will not dynamically update the cost for extra guests if a reservation alteration is initiated by either the host or the guest.

The host can reject the reservation alteration and can update the guest count and the cost of the extra guests, then send the alteration to the main guest, who will need to accept the new reservation.

==Properties, rooms and room types ==
A listing in Airbnb is a room in Beds24.

Our connection supports room types with a quantity of more than one. If you want to send a quantity of more than one you can not use "House" as the property type.

The name sent is:
*For properties with one unit: property name
*For properties with more than one unit type it consists of property name - room name.

==Local legal requirements==
Airbnb will only accept any listing which comply to local laws. Ensure you comply with any permitting, zoning, safety, and health regulations, inform yourself about any local taxes or business license requirements or other regulations that may apply.

[https://www.airbnb.com/help/article/1386/responsible-hosting-in-japan Japan], [https://www.airbnb.com/help/article/1385/responsible-hosting-in-portugal Portugal] , [https://www.airbnb.com/help/article/1388/responsible-hosting-in-spain Spain], [https://www.airbnb.com/help/article/1383/responsible-hosting-in-france France], [https://www.airbnb.de/help/article/1391/responsible-hosting-in-germany Germany]

For other regions please check the Airbnb help pages.

=Set the connection up=
==Property settings==
If you have multiple rooms in a property these settings will apply to all rooms in the property.

'''Step 1: Connect your Airbnb account to your property'''

Each property can connect to one Airbnb Account. Select the Airbnb account you want to connect to.

If no Airbnb account is available go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > ACCOUNTS and connect your account.

'''Step 2 - Apply a multiplier to mark your prices up or down (optional)'''

If you want to add a multiplier to your prices add a '''*''' followed by the multiplier number.

The multiplier applies to all prices and fees which are sent.

For example '''*1.23''' will multiply all prices by 1.23 (i.e. raised by 23%).
Lower prices can be sent with a multiplier less than 1, i.e. '''*0.85''' will send a price 85% of the normal price (i.e. lowered by 15%)

To convert the price of bookings imported add a * after the multiplier, for example '''*1.23*''' will divide the price of the booking by 1.23.

You can also use currency conversion template variable. All currencies supported by the booking page currency selector can be used.

For example *[CONVERT:IDR-EUR] will convert Indonesian Rupees to Euros.

'''Step 3: Check the currency setting is correct'''

Airbnb only supports following currencies: ARS,AUD,BRL,CAD,CHF,CNY,CZK,DKK,EUR,GBP,HKD,HUF,IDR,ILS,INR,JPY,KRW,MYR,MXN,NOK,NZD,PHP,PLN,RUB,SEK,SGD,THB,TRY,TWD,USD,VND,ZAR

If you are using a different currency in Beds24 select one of the above and use the multiplier (above) for conversion.

'''Step 4 - Import inquiries from Aribnb (optional)'''

If you import inquiries Beds24 will create a booking with the status "Enquiry". If the request turns into a confirmed booking the status will automatically change. If you want to automatically cancel requests which do not turn into confirmed bookings you can set up an [[Auto_Actions|Auto Action]] to automatically cancel the booking after a certain period.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Bookings with the status "Enquiry" do not block the room. If you want to block the room for example if you have made the guest an offer you need to change the status manually.

'''Step 5 - Assign an invoicee (optional)'''

If you need to send invoices which are different from your standard invoice you can use the [[Invoicees|invoicee]] function.

==Connect listings you already have on Airbnb==
By mapping a room you connect it so it can update a listing in Airbnb.

'''Step 1 - Change the pricing model (optional)'''

Select "Occupancy Pricing" if you want to send prices for different numbers of guests and/or different length of stay. See the chapter "Pricing Models" below for more information.

Press SAVE.

'''Step 2 - Check which prices will send '''
Go to the "Mapping" tab again and then scroll down to "Room Mapping" and then click on "Price Data" under "View" to check which prices and availability will be sent. If you see no prices or no availability in the list, check if you have prices set up for your listing on Airbnb.
'''Step 3: Select your sync type'''

With sync type '''Prices & Availability''' Beds24 will only update your price data (including number of guests, extra person price, base price, max stay, minimum stay, max days in advance, advance notice/same day booking cut off) and availability and import bookings. If you want to change your discounts, descriptions, pictures, or other settings you do this in Airbnb.

With sync type '''Limited''' Beds24 will update your price data (including number of guests, extra person price, base price, taxes and fees, max stay, minimum stay, max days in advance, advance notice/same day booking cut off, last-minute discount, early-bird discount, weekly discount, monthly discount) and availability and import bookings. If you want to change your descriptions pictures or other settings you do this in Airbnb.

With sync type '''Everything''' also your existing listings descriptive content will be overridden by the descriptive content in Beds24 and can no longer be edited in Airbnb.

If you want to sync everything your listing needs to meet Airbnbs requirements. If you see a red button "Fix Content Errors" your listing does not meet Airbnb requirements. Click on the button. Any settings which do not meet Airbnb requirements are highlighted on red. Click on the links to go to the settings where you can fix the problems.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Always go to "View Content" to check what will send to Airbnb before selecting '''Everything'''.

'''Step 4: Connect'''

Click "Connect" and select the corresponding listing to this room to make the connection.

If you have changed the sync type to "Everything" you need to press SAVE before connecting.

'''Step 5: Check that the connection is working properly'''

#Click on "View actual data and check the prices you see there are as you expect
#Allow a bit of time for Airbnb do process the data you have sent then click on "Update". If Airbnb returns an error message scroll down to the "Troubleshooting" section to see why Airbnb sends the error and how to fix it. If you receive an error which is not listed below send us a support ticket.
#Click on "Airbnb Listing" link to open the listing on Airbnb select dates to check the listing is bookable but do NOT finish the booking.

'''Step 6: Import upcoming bookings'''

Click on "Import existing bookings" to import the bookings you already have in Airbnb. Bookings previously imported via the Airbnb iCal connection will not import. We recommend you delete them before you press the button.

[[File:Airbnb_Synctyp_Prices_Availability.mp4|640px]]

[[File:Airbnb_Synctyp_Everything.mp4|640px]]

=Create a new listing=

'''Step 1 - Select "Sync Type" Everything'''

Airbnb will only publish your listing if you send the full content.

Set "Sync Type" = Everything then press SAVE.

Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > PUBLISH = NO

Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > UPDATE ADDRESS = YES then press SAVE.

'''Step 2 - Check if your content meets Airbnbs requirements'''

Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > VIEW CONTENT to revise which data will send to Airbnb. Any settings which do not meet Airbnbs requirements are highlighted on red. Click on the links to go to the settings where you can fix the problems.

<span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> If you see a red button "Fix Content Errors" your listing does not meet Airbnbs requirements. Click on the button to get to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > VIEW CONTENT.

'''Step 3 - Check which prices will send'''
Go to the "Mapping" tab again and then scroll down to "Room Mapping" and then click on "Price Data" under "View" to check which prices and availability will be sent. If you see no prices or no availability in the list, check if you have prices set up for your property on Beds24.

'''Step 4: Export to Airbnb'''

When your content meets Airbnbs requirements you can click "Export'''.

'''Step 5: Complete Airbnb Registration'''

Login to your Airbnb Account, go to Listings, click on the listing, then click 'Fix' and complete the Airbnb Registraion actions.

'''Step 6: Check that the connection is working properly'''

#Click on "View actual data and check the prices you see there are as you expect
#Allow a bit of time for Airbnb do process the data you have sent then click on "Update". If Airbnb returns an error message scroll down to the "Troubleshooting" section to see why Airbnb sends the error and how to fix it. If you receive an error which is not listed below send us a support ticket.
#Click on "Airbnb Listing" link to open the listing on Airbnb select dates to check the listing is bookable but do NOT finish the booking.

[[File:Create_a_new_listing_on_Airbnb.mp4|640px]]

=Airbnbs review and publishing process =
Connecting to an existing lisitng or creating a new listing triggers Airbnb's automated review. The review validates the listing against the [https://www.airbnb.com/help/article/2350/what-are-the-policies-for-listings-created-through-api-connected-software API Program Listing Requirements].

Click on "Check Connection Status" to see the status at Airbnb.

If the listing is rejected, the message you see there tells you the reason. Fix the problem and the click "Update" to resubmit the listing.

Some listings require manual approval, in which case the status will remain as "ready for review". Once these listings are reviewed by Airbnb, you will see the result when you click on "Check Connection Status".

=Updates=
*Changes to availability and prices will be instantly sent to the channel.
*Changes for settings for example minimum stays, the multiplier or number of rooms will send with the next update. Click on "Update" if you want to push them through instantly.
*Content updates are only sent on demand. If you change content you will need to click "Update" to send the changes.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> It can take Airbnb a couple of minutes to process the data we sent.

If you make changes to values which are sent from Beds24 in Airbnb they will be overridden with the next update.

=Reviews=
After the guest has checked-out, you can send the review to Airbnb via the "Mail & Actions" tab in the booking in Beds24.

If a guest sends you a review, you can also view it in Beds24 via the "Mail & Actions" tab and send the guest a reply from there.

=Change the Sync Type=
If you want to change the sync type all you need to do is change the setting and then press SAVE.

=Disconnect or terminate the connection=
*To disconnect a listing to manage it manually go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING and click on "Disconnect".

*Click on "Disconnect" {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > ACCOUNTS.. This will set all your listings in this Airbnb account to "manual" so you can manage it manually. If you want to update the listing from Beds24 you will need to reconnect it.

If you do not want to use the API connection at all any more also disconnect the account in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > ACCOUNTS.

You can also disconnect your Airbnb account from Beds24 in Airbnb. Log into your Airbnb account and go to ACCOUNT > PRIVACY AND SHARING and remove the Beds24 app.

<div class="warning">{{#fas:exclamation-triangle}} When a listing is disconnected Airbnb resets some values to their defaults:
*minimum stay is set back to 1
* "Closed to arrival" and "Closed to departure" gets removed
*"Maximum stay" gets reset to 1125.
If you do not want these values you will need to change them. If reconnect a listing in Beds24 press "Update" after you reconnected to push the values from Beds24.
</div>

=Options for the sync types=
==Pricing models==
Airbnb supports different pricing models.

<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> Click on the "Price Data" Button to check which prices and availability will send.

===Per Day Pricing===
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> Choose '''Per Day Pricing''' (the default) if you have only ONE price per date.

If you have multiple prices activated for Airbnb with different minimum stays the system will send the price with the lowest minimum stay. Of the ones with the lowest minimum stay the one with the highest occupancy will be used.

If you use daily prices with "Extra Person" prices your daily price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value so the price for the full occupancy can send.

Only a global max. stay which is taken from {{#fas:cog}} (SETTINGS) > PROPERTIES > ROOMS > SETUP can send.

In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set
*The number of guests for which the daily price applies.
*An extra person price.

For example, you have a room for 3 people, you charge 50€ for 2 people and 15€ for 3rd person, create a Rate with Room price - 50 - Upt o 2 people. Then go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > and set Guests included = 2, Extra Person Price = 15

===Per Occupancy (LOS) Pricing===
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> Choose '''Per Occupancy Pricing''' if you want to send prices for different occupancies and/or different length of stay.

If you use rates the price for each occupancy defined in Beds24 and prices for different length of stay can be sent.1 person, 2 person and room price will send. Room price will send for specified occupancy. Multiple rates with different occupancies can send. Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rates can not be sent.

If you use daily prices the daily price will send including occupancy. Multiple occupancy prices can send. Extra person price will send.

The "Min Stay" set in the Calendar, Daily Prices or Rates will send.

We can send prices up to 28 days but guests can book longer stays if there are no restrictions. Airbnb will apply the average of the price of 28 days for days 29+.

The "Max Stay" set for the room will send. Max stays set in the prices will be ignored.

<span style="color:#019cde; font-size: 150%;“ >{{#fas:info-circle}} </span> Beds24 sends the price for max. 16 guests. If your property accommodates more than 16 guests use "Per Day" pricing with an extra person price.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Due to limitations with Airbnbs multi calendar Airbnb can not show the correct prices in your Airbnb Extranet. The correct prices will be shown to the guest though and the prices sent from Beds24 will be applied for all bookings. If you want to check prices on Airbnb please start a booking for your listing.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Due to limitations at Airbnb if there is a change to the number of guests, Airbnb will not dynamically update the cost for extra guests if a reservation alteration is initiated by either the host or the guest.

The host can reject the reservation alteration and can update the guest count and the cost of the extra guests, then send the alteration to the main guest, who will need to accept the new reservation.

===Rate Plans===
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> '''Rate plans''' are the pricing model of choice if you want
*to offer a refundable and a non-refundable option and
**set prices for refundable and non-refundable instead of Airbnbs fixed discount option
**control the cancellation policy for refundable and non-refundable prices
**control availability of the refundable/non-refundable booking option.
*parity with other channels which support rate plans i.e. Booking.com or Expedia.

You can create up to 10 rate plans which can be used for all listings in the Airbnb account. A maximum of 2 rate plans will be displayed to guests at a given time depending on the cancellation policy. Airbnb will display one refundable and another non-refundable rate plan and out of these (a) the lowest and (b) the most flexible rate.

A price for each occupancy defined in Beds24 can be sent.
*If you use daily prices the daily price will send including occupancy. Multiple occupancy prices can send on each rate plan. Extra person price will send.
*If you use rates 1 person, 2 person and room price will send. Room price will send for specified occupancy. Multiple rates with different occupancies can send on same rate plan. Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rate can not be sent.

If you want to send prices for different length of stay you need a rate plan for each.

The "Min Stay" and "Max Stay" set in the Calendar, Daily Prices or Rates will send.

For more information and setup instructions click [[Airbnb_Rate_Plans |here]].

==Discounts==

If you have "Early Bird" or "Last Minute" prices which are activated for Airbnb these will automatically send. Airbnb will not mark these as promotions though.

In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set:
* A discount for 2 or more days, weekly or monthly. Use either the discounts for the number of days or month/week, but not both because the discount per day will override the discount per week/month.
* A discount for "Non Refundable" bookings. If you select a sync type "Limited," you can set a non-refundable discount in your Airbnb extranet.
* Early Bird and Last Minute Discounts which Airbnb will mark as promotions.

You can also create "Pricing Rules" directly in Airbnb, but we recommend you set all prices in Beds24 to avoid confusion.

<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> Early bird or Last Minute offer are only marked as promotions if the price drops at least 10% from what Airbnb defines as the last 30 days median price. If you use both early bird and last minute and want to remove one, you will need to remove both because Airbnb will only remove them together. After you have clicked "Update" to send the change, you can reactivate the one you want to keep.

Please refer to Airbnb for more information on [https://www.airbnb.com/help/article/3421#:~:text=There%20may%20be%20a%20few,other%20discounts%20or%20promotions].

==Fees and taxes==
If you apply fees or taxes you need to send them from Beds24.
*Cleaning fee

You can set under {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > PROPERTY CONTENT > ROOM CONTENT.

Other fees supported by Airbnb can be sent as CUSTOM value in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER >AIRBNB > SPECIFIC CONTENT. If you apply a linen fee Airbnb will add this to the cleaning fee.

*PETFEE 45 (for example)

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you have a price multiplier in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB, > MAPPING this will also be applied to the Cleaning fee. If you want to over ride this, then use a CUSTOM value in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER >AIRBNB > SPECIFIC CONTENT.

*If you want to send taxes click on "Check if you are eligible to send taxes" in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. If Airbnb allows you to send taxes you can set them under "Custom". Please click on the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span>for "Custom" for detailed instructions

==Permit / Registration/ License==
In some locations Airbnb.com require the License/Registration number of the owner. Please also see under "Local legal requirements above"

If this is required for your property, please go to {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION "Permit ID" and enter your details.

Permit IDs in Beds24 are set per property. If you have a different permit Id than the one set for the property you can set a room specific permit as "Custom" value in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT.

==Send and receive messages ==
You can get communicate with Airbnb guest directly from Beds24. This function works for:
*Confirmed bookings
*Inquiries/Requests - if you receive a message from a potential guest inquiring Beds24 will create a request booking. If the request turns into a confirmed booking the status will automatically change. If you want to automatically cancel requests which do not turn into confirmed bookings you can set up an [[Auto_Actions|Auto Action]] to automatically cancel the booking after a certain period.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you import inquiries you should set "Bookings with Request Status to "Do not block the room" in {{#fas:cog}} (SETTINGS) >PROPERTIES > BOOKING RULES so the room does not get blocked in Airbnb. If you block the room Airbnb will lock it. In this case the inquiry will be imported with the status "Cancelled" so it can convert to a confirmed booking.

You can view all messages from the "Messages" component on the DASHBOARD and individual communication from the "API Messages" tab in the booking. You and your guests will see the messages in Airbnb.

To use this function you should:

1. Add the component "API Messages" to your [[:Category:Dashboard|DASHBOARD]]

2. To send Auto Action Emails via messaging set "Send Message" on the "Messaging" tab in the Auto Action to one of the API options. We will remove the HTML from the message because Airbnb does not support HTML. You have the option to add a plain text message for this purpose.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you have moved the booking to a different room (manually or via dependencies), then ensure that both properties/rooms are connected with the same Airbnb account, otherwise this function will not work.

=Content for sync type "Everything"=
If you use this sync type all updates should be done in Beds24 (not in Airbnb) because changes you make in Airbnb will be overridden with the next update.
==Requirements and limitations from Airbnb==
*Phone numbers, email addresses and URLs are not allowed in the host profile.
*No internal housing codes in the Name.
*Descriptions must be unique and well written, paragraph breaks and spacing should be used. Content in ALL CAPS will lead to a listing’s rejection.
*France Only: Bed & Breakfast listings should have B&B in the title.

==Languages==
The content is sent in the language which is activated as default language for the booking page in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > INTERNATIONALIZATION.

If you have activated multiple languages and entered your descriptions in these we can multiple languages if you set "Allow Multi-Language" = Yes in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. Please check the context help before changing the setting.

Following languages are supported by Airbnb and Beds24: Bahasa Indonesia, Catala, Dansk, Deutsch, English. Español, Eλληνικά, Français, Hrvatski, Italiano, Magyar, Nederlands, Norsk, Polski, Português, Suomi, Svenska, Íslenska, Čeština, Русский, עברית, ภาษาไทย, 中文, 日本語 ja
한국어.

==Property Type ==
Most of the property types which Airbnb supports can be selected in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION.

Other Airbnb property types can be added as "Custom" values in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT.

== Bedrooms and bathrooms==
Bedrooms and bathrooms can be set up in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SET UP.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Set up bedrooms and bathroom either in the property OR the room. If you set them up in both you will double them up. Do not send additional bathroom amenities if you have a full bathrooom.

Bedrooms and bathrooms are configured by feature codes which are entered in the "Features" field.

*Click on the "Edit " button next to the "Features" field.
*In the pop up click on "Bedroom" or "Bathroom".
*Set the type and use the selectors to define the features within each room.
*If you have multiple bedrooms or bathrooms make sure you define them all. If you have more than 2 rooms click "Close" and SAVE. The system will then automatically add more rooms when you click on the "Edit" button again.
*Close the pop up and then press SAVE.

You can also manually add bedrooms and bathrooms and amenities. For more information see "All feature codes" below.

*If you have multiple bedrooms or bathrooms make sure you define them all.

*If you have more than 2 rooms click "Close" and SAVE. The system will then automatically add more rooms when you click on the "Edit" button again.
*Close the pop up and then press SAVE.

Requirements from Airbnb:
*Studio apartments should have 1 bedroom.
*Any properties with more than 10 bedrooms must be listed as having “10 bedrooms.” On the front end this will appear as “10+ bedrooms.”

You can also manually add bedrooms and bathrooms and amenities. For more information see "All feature codes" below.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span>: Airbnb does not support all available features available in Beds24.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you add a crib in a bedroom Airbnb will display the crib as a bed. If you do not want to do this add BED_CRIB in a new line.

BATHROOM

BATHROOM_FULL

BATHROOM_HALF

BEDROOM

BED_AIRMATTRESS

BED_BUNK

BED_CRIB

BED_COUCH

BED_DOUBLE

BED_FLOORMATTRESS

BED_FUTON

BED_HAMMOCK

BED_KING

BED_QUEEN

BED_SINGLE

BED_SOFA

BED_TODDLER

BEDROOM

BEDROOM_ENSUITE

BEDROOM_LIVING_SLEEPING_COMBO

BEDROOM_OTHER_SLEEPING_AREA

If you have a murphy bed it will send as single bed.

== Amenities ==
Amenities can be set up for the property (SETTING->PROPERTIES->DESCRIPTION) or per room ({{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SET UP).

Criteria which apply to all rooms in the property should be set up with the property. They will be automatically applied to all rooms in the property.

Criteria which only applies to one room should be entered in the room.

Make sure you do not create duplicates.

Example 1: All units (rooms) have Wifi. In this case you can set up the Wifi in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION. The number will be applied to all room/units.

Example 2: You have one unit with Wifi and another unit without Wifi. In this case set the Wifi up in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SET UP.

Amenities are configured by feature codes which are entered in the "Features" field.

*Click on the "Edit " button next to the "Features" field.
*In the pop up click on "Amenities".
*Tick the amenities you provide.
*Close the pop up and then press SAVE.

If you provide '''"Essentials"''' you will need to tick "linens", towels and "toiletries".

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you have "Accessability" amenities Airbnb requires you to provide a picture for each amenity which they review. You can add these amenities and the pictures in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT under "Custom".

You will find a list all all "Accessability" amenities below under "All Feature Codes".

You can also manually add bedrooms and bathrooms and amenities. For more information see "All feature codes" below.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you do not select select child friendly amenities Airbnb might classify your listing as "Not safe or suitable for children (0-12 years)"

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Airbnb does not support all available feature codes. Make sure you pick five features which are supported by Airbnb.

==Pictures==
You can define in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT which pictures will be used.

Double check you have entered "Captions" for every picture.

Requirements and limitations from Airbnb:
*Airbnb requires a '''minimum of 1 picture per listing with high-resolution (800x500 pixels).
*Bedrooms should be included in the photos so that users are able to see accommodations.
*Listings with stock photos or with photos including non Airbnb watermarks will be rejected.
*Listings with photos containing contact information (email addresses / phone numbers) will be rejected.

<div class="warning">{{#fas:exclamation-triangle}} Airbnb requires Captions. If you change pictures make sure you change/add the caption in (SETTINGS) BOOKING ENGINE > PICTURES so Airbnb recognizes the new picture.</div>

<div class="warning">{{#fas:exclamation-triangle}}Be careful changing pictures when listed in an Airbnb category. If you remove or change the picture Airbnb has choosen as your category picture you will be removed from the category.</div>

== Check-in / Check-out ==
In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > PROPERTY CONTENT you can set 'Check-in start', 'Check-in end' and 'Check-out end'.

If you want to

*send different times to Airbnb than to other channels
*send 25 for check-in
*send 25 or 26 for check-out
*offer flexible check-in

you can add this in SETTINGS > CHANNEL MANAGER > AIRBNB.COM > SPECIFIC CONTENT "Custom". [[Setting/custom|More information]].

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Airbnb requires at least two hours between check-in start and check-in end.

==House Rules and Children==
*Airbnb counts children 2-12 years as guests.
*Infants from 0-2 years are not counted as guests.

By default children are allowed.

To disallow children and/or infants use the feature codes for children not allowed/infants not allowed or adults only.

If you do not allow children and/or infants Airbnb requires a textual explanation. You can add this in
SETTINGS > CHANNEL MANAGER > AIRBNB.COM > SPECIFIC CONTENT "Custom". [[Setting/custom|More information]].

For house rules you can optionally add a textual description. The house rules plus (if you want to send) their descriptions can be entered in SETTINGS-> CHANNEL MANAGER-> AIRBNB.COM-> SPECIFIC CONTENT "Custom".

==Airbnb specific content ==
Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT or click on the "Edit specific content for Airbnb" link to check and customize. specific content for Airbnb.

= All feature codes =
You can also manually add bedrooms and bathrooms and amenities typing the feature codes exactly as listed below into the "Features" field.

Example: One bedroom with a double bed and a crib

BEDROOM BED_DOUBLE BED_CRIB

Example: The property has 2 bathrooms one full and one half

BATHROOM_FULL
BATHROOM_HALF

Add feature codes one for each feature separated by spaces.

Example: A property has a kitchen, television and internet
KITCHEN TELEVISION INTERNET

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Airbnb does not support all available feature codes and there are also Airbnb specific features which can be manually added in the "features" settings. These feature codes are supported:

==Amenities==
AIR_CONDITIONING

BEACH_ESSENTIALS

BALCONY

CLEANING_PRODUCTS

CLOSET

CLOTHES_DRYINGRACK

CO_DETECTOR

CONDITIONER

DRYER

ELEVATOR

EXTRA_PILLOWS_BLANKETS

EV_CHARGER

FAN_PORTABLE

FIRE_EXTINGUISHER

FIRE_PIT

FIREPLACE

FIRST_AID_KIT

GAMES

GARDEN

GRILL

GRILL_EQUIPMENT

HAIR_DRYER

HAMMOCK

HANGERS

HEATING

IRON_BOARD

LINENS (if all of TOILETRIES, TOWELS and LINENS are used, this sends as "Essentials")

LIVING_ROOM

MOSQUITO_NET

OUTDOOR_FURNITURE (for outdoor seating)

PARKING

PARKING_PAID

PARKING_POSSIBLE

PIANO

POOL_TABLE

PRIVATE_ENTRANCE

ROOM_DARKENING_SHADES

TOILETRIES (body soap)

SAFETY_CARD

SHAMPOO

SHOWER_GEL

SMOKE_DETECTOR

SOAP

STEREO

TOWELS

TRASH_COMPACTER

WASHER

WATER_HOT

==Business==

==Entertainment==
TV

CABLE

VIDEO_GAMES

==Food and Drink==
BREAKFAST_INCLUDED

==Internet==
ETHERNET

INTERNET

WIFI

WIFI_POCKET

==Kitchen==
KITCHEN

KITCHEN_OUTDOOR

BAKING_SHEET

BLENDER

COFFEE

COFFEE_MAKER

COOKING_BASICS (is sent if both "DISHES_UTENSILS" and "SPICES" is selected)

DISHES_UTENSILS (is sent in combination with "SPICES" as "Cooking Basics")

DISHWASHER

FREEZER

GLASSES_WINE

KETTLE

OVEN

STOVE

REFRIGERATOR

REFRIGERATOR_MINI

RICE_MAKER

SPICES (is sent in combination with "DISHES_UTENSILS" as "Cooking Basics")

TOASTER

==Location==
BEACH_FRONT

LAKE (lake access in Airbnb)

SKI_IN

SKI_OUT

WATER_VIEW

==Pets==
PETS_CONSIDERED

==Pool & Wellness==
GYM

POOL

POOL_HEATED

POOL_INDOOR

POOL_PRIVATE

==Services==
DOORBELL

DOORMAN

RECEPTION_24HOUR

LUGGAGE_DROPOFF

CLEANING_BEFORE_CHECKOUT

BICYCLE_RENTAL

==Sports==
BOAT_SLIP

FITNESS_CENTER (for exercise equipment)

KAYAK_CANOE

TABLE_TENNIS

==Suitability==
ADULTS_ONLY

CHILDREN_NOT_ALLOWED

EVENTS_ALLOWED

INFANTS_NOT_ALLOWED

LAPTOP_FRIENDLY

LONG_TERM_RENTERS

SMOKING_ALLOWED

==Accessibility==
PARKING_DISABLED

STEP_FREE_ACCESS_BATHROOM

GRAB_RAILS_IN_SHOWER

GRAB_RAILS_IN_TOILET

ROLLIN_SHOWER

SHOWER_CHAIR

WIDE_DOORWAY_BATHROOM

TUB_WITH_SHOWER_BENCH

WIDE_CLEARANCE_TO_SHOWER_AND_TOILET

STEP_FEE_ACCESS_BEDROOM

WIDE_DOORWAY_BEDROOM

SINGLE_LEVEL_HOME

COMMON_SPACE_STEP_FREE_ACCESS

COMMON_SPACE_WIDE_DOORWAY

HOME_STEP_FREE_ACCESS

PATH_TO_ENTRANCE_LIT_AT_NIGHT

HOME_WIDE_DOORWAY

FLAT_SMOOTH_PATHWAY_TO_FRONT_DOOR

==Family==
CHANGING_TABLE

BABY_BATH

PACK_N_PLAY_TRAVEL_CRIB

FIREPLACE_GUARD

BABY_MONITOR

OUTLET_COVERS

TABLE_CORNER_GUARDS

WINDOW_GUARDS

CHILDRENS_DINNERWARE

BABYSITTER_RECOMMENDATIONS

==Bedroom==
BEDROOM

BEDROOM_ENSUITE

BEDROOM_LIVING_SLEEPING_COMBO

BEDROOM_OTHER_SLEEPING_AREA

BED_AIR MATTRESS

BED_BUNK

BED_CRIB

BED_COUCH

BED_DOUBLE

BED_FLOOR_MATTRESS

BED_FUTON

BED_HAMMOCK

BED_KING

BED_QUEEN

BED_SINGLE

BED_SOFA

BED_TODDLER

==Bathroom==
BATHROOM

BATHROOM_FULL

BATHROOM_HALF

BATH_BIDET

BATH_SHOWER_RAIN

= Troubleshooting and common errors =

==Troubleshooting==

'''You need to complete the API onboarding flow before publishing the listing'''
Beds24 sent the data but the Airbnb requires you to complete the registration process. Try the following:
1. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > PUBLISH = NO, click Save.
2. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING > scroll to the listing and click 'CHECK CONNECTION STATUS'
3. Click on 'Request review at Airbnb' (red button)
4. Refresh the page then click on the Airbnb listing id.
5. Go to your Airbnb Account, switch to Hosting, and click on 'Fix Issues' button for the listing.
6. Click on 'FIX' and follow the registration steps from Airbnb.
7. Click 'Publish'
<embedvideo service="youtube"><embedvideo service="youtube">https://youtu.be/gLwJWPTgrdw</embedvideo>

'''Unable to perform action. Please try again later or contact support if you need immediate assistance'''
Go to your Airbnb Account, switch to Hosting, and follow the steps in Airbnb to verify your account.

'''Unfortunately, a server error prevented your request from being completed. Airbnb may be undergoing maintenance or your connection may have timed out. Please try again.'''
If you continue to see this error message being reported, then check if there is an outage at Airbnb, we will send an update as soon as their system is restored.
Or go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING > scroll to the listing and click 'UPDATE'.

'''Calendar will not Load, it will only show a loading spinner wheel.'''
Please check that you have prices set and they are sending to AirBnb, have a look under
{{#fas:cog}} (SETTINGS) > CHANNEL MANAGER > AIRBNB > MAPPING, and click on "Price Data" to check if prices are being sent to AirBnb.

'''Sorry, we cannot activate your listing.'''
It seems you have an issue with your “Booking settings” in your Airbnb account. Please log into your Airbnb account and check what is set under the tab Booking Settings. You can find more information here: https://www.airbnb.com/help/article/1353/how-do-i-choose-who-can-instant-book-my-place

'''Listing shows as "Importing" in the Airbnb Extranet '''
Beds24 sent the data but it is stuck at Airbnb. Try the following:
1. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING
2. Click on "Disconnect"
4. Refresh the page then connect again
5. Wait a bit and then check the "Connection status"
If you then still see "Importing"in Airbnb contact Airbnb support and ask them to check why your listings are stuck. You might need to insist that they forward your request to someone who is qualified to do so.

'''You have reached your Airbnb access quota'''
Wait ten minutes and then try again. If it continues repeatedly let us know.

'''Your listing has been temporarily paused and can't be turned on until you reactivate it. '''
If you do not know what the problem is please check the Email Airbnb sent you, the messages in your Airbnb account or contact Airbnb support and ask them to help.

'''No "Update Airbnb" button'''
If you do not see an "Update Airbnb" button the connection is lost. Click the "Connect to Airbnb" Button. After the connection is restored you will see the update button.

'''Messages do not send or import to Beds24'''
Log into your Airbnb account and go to ACCOUNT -> PRIVACY AND SHARING. If you do not see 'Access and respond your messages' in the list of permissions, disconnect and then reconnect the Airbnb account.

'''Airbnb account is not connected, please connect account'''
Log into your Airbnb account

'''Receiving Requests/Inquiries for dates already booked'''
The problem is caused because Airbnb thinks your listing is a multi unit with more than one bookable unit.
This can happen if at any time you had a qty greater than one.
Once it happens, the only way to set it back to a standard listing is to disconnect the listing from Beds24 and then reconnect it.
This is because it is Airbnb policy not to change this listing type while it is connected.
It will then connect immediately as a standard listing with a qty of one and the calendar will sync properly.

==Common Errors==

'''Not Processed '''
Airbnb had a temporary problem processing the updates we send. This normally comes good by itself when Airbnb fixed the problem. Wait a bit then press "Update" wait for Airbnb to process the update you just sent and then click "Update status". If the problem persists after a couple of hours notify us via a support ticket.

'''You do not have permission to access this resource'''
Click "Disconnect" and then reconnect the room and to your listing in Airbnb.

'''Not Connected '''
You have disconnected the listing in Airbnb. Click "Disconnect" and then reconnect it.

'''Lat/Long outside of hosting country OR Lat/lng outside of hosting country OR Please set latitude/longitude in valid country for your listing'''
Check the country under which you have registered your Airbnb account is the same as the country your property is in. Check your settings for "Latitude" and "Longitude" are correct and match the address you have given.

'''Sorry, please contact support if you need to change the market of your listing.'''
Check if your settings for "Latitude" and "Longitude" are correct and do match the address you have given. Airbnb uses Google maps to validate addresses. You can check with address and latitude/longitude is in Airbnbs system when you click on "View all listings" and then on "content in Airbnb". If required, correct your data and then click "Update Airbnb". Check your Google map entry and if it is incorrect request Google maps to correct your location. If the error message persists go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT and set "Update Address" = No or contact Airbnb support. Give them the error message, your coordinates and your address and ask them to forward your request to someone in their team who is authorized to fix the problem at their end.

'''You can't change your listing's address once you've started receiving reservation requests. If you need to make an update, please contact support.'''
Please check your address details in Beds24 match the details at Airbnb, if you need to change them, please contact Airbnb support and ask them to assist.
If you do not need to change your address details then go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT and set "Update Address" = No.

'''The listing is in a prohibited vacation rental market. Please go to Airbnb to fix these issues.'''
Your listings is in an area for which Airbnb does not allow the use of the API connection. Contact Airbnb support and ask them to fill out the "Market Clearance Requests for Policy Form". This will the go the the department which can lift the restriction.

'''Last Error: [400] Error ID: XXXXXXXXX. There was an error processing the request. Your daily price is too low. The minimum is 13$'''
Go to Settings > Channel Manager > Property Content > Room Content and set a Rack Rate of at least 9€.
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Airbnb calculates prices based on USD so what they calculate changes with the currency exchange rate.

'''Last Error: [400] Error ID: XXXXXXXXX. There was an error processing the request. Please use a base price of at least €9 but no more than €21,467.'''
Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > PROPERTY CONTENT > ROOM CONTENT and set a Rack Rate which meets Airbnb's requirements.

'''Your longer stay discount must be greater than or equal to your shorter stay discount.'''
Check your discounts set in {{#fas:cog}} (SETTINGS) > AIRBNB > SPECIFIC CONTENT > PRICING, ensure the logic of your discounts meets Airbnb requirements.
In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set, a discount for 2 or more days, weekly or monthly. Use either the discounts for number of days or month/week but '''not both''' because the discount per days will override the discount per week/month.

'''The listing is subject to city registration. Please submit an application or input existing registration details'''
Airbnb require you to register your permit ID. Usually they will provide a link to a page inside the Airbnb system to do this. If you are unsure please ask Airbnb how to register. Also make sure you have entered your permit ID into Beds24 ({{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION "Permit ID").

'''There was an error processing the request. Hosting model validation error'''
For some regions the payout method needs to be set up before publishing the listing. Please log into your Airbnb account and set up the payout method.

'''You need to complete the API onboarding flow before publishing the listing'''
Login to your Airbnb Account, go to the listing, then click 'Fix' follow the instructions to complete the registration.

'''Listing is classified not suitable for children'''
Airbnb explains [https://www.airbnb.com/help/article/1348/if-i-specify-that-my-listing-is-safe-or-suitable-for-children--what-should-i-know here] how to specify that your listing is safe or suitable for children.

'''Too many redirects'''
Most likely you are using external pictures which do not link directly to your pictures or which redirect to another page. Using links to their storage place is not possible. You need to use direct links to your pictures.

'''document_uri has already been taken.'''
You see this error if you have previously connected the room to another Airbnb account. Log into this Airbnb account and stop the sync for this listing. If you can not do this send us a support ticket asking us to delete the URI from the endpoint.

'''Expired Token'''
Check if the listing has been deleted in Airbnb. If so you will need to send it again from Beds24.

'''The document has no document element'''
Check if the listing has been deleted in Airbnb. If so you will need to send it again from Beds24.

'''Your listings are almost ready'''
If after some time you still see "Your listings are almost ready" after clicking Beds24 Channel Manager Sync" in Airbnb and see "In progress" on the "Listings" page check that "Publish = Yes is set in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT.

'''Listing failed to import'''
Click on "Disconnect" then click on "Delete from Airbnb". Fix content errors. Then go back an publish the listing again.

'''Smart Pricing was not deactivated before connecting'''
If you forgot to deactivate smart pricing before setting the connection up you can do so from your mobile.

'''Access denied to Airbnb'''
Airbnb's server is currently unavailable. Try again later.

'''Please select a consistent property type and property group.'''
Check the 'Property Type" in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION and the 'Listing Type' match with the 'Property Type Group' you have selected in{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. Check the (?) for Property Type Group for the correct Listing Type for each group. Please also note that Airbnb has regional restrictions for some property types. Use the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> for information on which combinations are allowed. Check with Airbnb support if you have a problem with your property type.

'''Please specify the property and listing type'''
Check the 'Property Type" in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION and the 'Listing Type' match with the 'Property Type Group' you have selected in{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. Check the (?) for Property Type Group for the correct Listing Type for each group. Please also note that Airbnb has regional restrictions for some property types. Use the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> for information on which combinations are allowed. Check with Airbnb support if you have a problem with your property type.

'''This listing's property type does not support multiple inventories.''' OR '''room_type_invetory_not_supported'''
Check the 'Property Type" in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION and the 'Listing Type' match with the 'Property Type Group' you have selected in{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. Check the (?) for Property Type Group for the correct Listing Type for each group. Please also note that Airbnb has regional restrictions for some property types. Use the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> for information on which combinations are allowed. Check with Airbnb support if you have a problem with your property type.

'''Not enough beds for person capacity'''
Go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP > FEATURES and click on 'edit Bedroom' tab, select the appropriate room/bedroom configuration for your listing.

'''Not enough beds in room configurations'''
You do not have the appropriate bed configuration for the number of people you have selected in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP > Max Guests. Scroll to FEATURES and click 'edit Bedroom' and select the appropriate number of bedrooms/beds for your guests.

'''Sorry, we can't add that amenity right now. Please try again later.'''
This was a transient error caused by an update to the Airbnb amenities data format. The error message should not repeat but if you continue to receive error emails, then please create a SUPPORT ticket.

'''Please make sure a photo has been uploaded before adding accessibility amenity. If the previous review rejects your photos, you need to upload a new photo'''
You are trying to send an accessibility amenity but do not provide a picture for this amenity. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT where you can add the accessibility amenity with a picture in "Custom". Use the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> for further instructions.

'''All caps isn't allowed in listing titles.'''
Airbnb do not allow the Listing Name to be ALL Caps. Check the details in each of the sections below.
*Go to {{#fas:cog}} (SETTINGS) PROPERTIES > NAME
*Go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP > NAME
*Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > DESCRIPTIONS

'''Emojis/Special Characters isn't allowed in listing titles.'''
Airbnb do not allow the Listing Name to have emojis or special characters. Check the details in each of the sections below.
*Go to {{#fas:cog}} (SETTINGS) PROPERTIES > NAME
*Go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP > NAME
*Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > DESCRIPTIONS

'''Please select a consistent property type and space type'''
Check the details you have set in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION > PROPERTY TYPE, allow the setting you have selected in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > PROPERTY TYPE GROUP > LISTING TYPE. Use (?) Context help for the list of Property Types and Listing Types for Airbnb.

'''You can only host long-term rentals'''
Go to your Airbnb Account, switch to Hosting, and click on 'Fix Issues' button for the listing.
Follow the registration steps from Airbnb.

'''custom_daily_price_too_low_for_cleaning_fee''' OR '''Based on your cleaning fee of € XXX, the minimum nightly price you can charge is € YYY'''
Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > CUSTOM and change your Cleaning fee.
OR
Go to the Calendar and update the daily prices.

'''Listings of different pricing_availability_model_type can not use this endpoint.'''
Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING and click 'UPDATE' for each room/listing.

'''Suspended_state_appeal'''
Airbnb suspended the account. Please contact Airbnb support about this.

Airbnb Mapping

2023-10-23T10:55:51Z

Eleni: /* Capabilities */

[[Category:Channel Manager]]
[[Category:Airbnb]]
[[Category:Messaging]]
[[Category:Error Messages from Channels]]
[[Category:Troubleshooting]]

<div class="heading">Connect and update listings to Airbnb</div>

This page is about the menu {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING and explains how to connect your rooms in Beds24 to existing listings in Airbnb and how to create new listings in Airbnb

Beds24 provides a certified 2-way API integration which offers you many additional features and functions which will make working with Airbnb easy for you.

To use the connection you need an [https://www.airbnb.com/e/ten-things-you-should-know-about-airbnb?irgwc=1&irclid=0IZQSnSSRxyNWT%3AQ-OUPCU2lUkAXtgQxDwyFTg0&ircid=4560&c=.pi73.pk4560_252311_en_beds24_10things&sharedid=en_beds24_10things&af=126295512 account with Airbnb].

=Capabilities=
You can connect one or multiple Airbnb account to
*Import listings from Airbnb which will create properties and/or rooms in Beds24.
*Create new listings in Airbnb from rooms in Beds24.
*Connect to existing listings in Airbnb to send updates from Beds24.

After you have mapped your listings Beds24 will automatically.
*Synchronize prices, availability and restrictions to Airbnb.
*Import bookings and booking modifications or cancellations. (We will import bookings from the last four weeks that are currently ongoing and have not yet reached their check-out date. However, please note that exceptionally long-term stays, those exceeding four weeks, will not be included in the import.)

You can also choose to
*Update all content including descriptions and pictures from Beds24
*Import booking requests

[[:Category:Channel Manager|Click here]] for general information on how the channel manager works.

<div style="display:">
==Capabilities per Sync Type==
Beds24 offers three different sync types which define which data can be updated to Airbnb.

{| class="wikitable"

! scope="col"|
! scope="col"| Occupancy based Pricing
! scope="col"| Per Day Pricing
! scope="col"| Rate Plans
|-

!style="text-align:left; background: #ffffff" scope="col" colspan =4| '''Prices and Availabilty'''

|-
!style="text-align:right" scope="row"|Prices
| Auto**
| Auto*
| Auto*
|-
!style="text-align:right;" scope="row"|Availability
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Min. Nights
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Max. Nights
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Closed to Arrival (CTA)
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Closed to Departure (CTD)
| Auto*
| Auto*
| Auto*
|-

!style="text-align:left; background: #ffffff" scope="col" colspan =4| '''Limited''' (sends "Pricing Settings" from {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > "Pricing Settings" in addition to "Prices and Availability" )
|-

!style="text-align:right;" scope="row"|Listing Currency
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Guest Included
| N/A
| Auto*
| N/A
|-

!style="text-align:right;" scope="row"|Extra Person Price
| N/A
| Auto*
| N/A
|-

!style="text-align:right;" scope="row"|Dates with no Price
| N/A
| Auto*
| N/A
|-

!style="text-align:right;" scope="row"|Discounts (2-28 days)
| N/A
| Auto*
| N/A
|-

!style="text-align:right;" scope="row"|Max Days in Advance
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Advance Notice (Hours)
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Advance Notice Requests
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Early Bird Days to Check-in & Discount
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Last Minute Days to Check-in & Discount
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Non refundable discount
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Custom Fees & Pass Through Taxes
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Rack Rate (Default daily price)
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Instant Book
| Manual
| Manual
| Manual
|-

!style="text-align:right;" scope="row"|Pre-Booking Message
| Manual
| Manual
| Manual
|-

!style="text-align:right;" scope="row"|Cancellation Policy
| Manual
| Manual
| Manual
|-

!style="text-align:right;" scope="row"|Check-in start
| Manual
| Manual
| Manual
|-

!style="text-align:right;" scope="row"|Check-in end
| Manual
| Manual
| Manual
|-

!style="text-align:left; background: #ffffff" scope="col" colspan =4| '''Everything''' (sends full content additionally to "Prices and Availability" and "Limited")
|-

!style="text-align:right;" scope="row"|Listing details
| Manual
| Manual
| Manual
|-

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!style="text-align:right;" scope="row"|Bedrooms
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<nowiki>*</nowiki>You can always manually trigger an update

<nowiki>**</nowiki>Including Extra person price from Daily Prices
</div>

= Limitations =
*You can only connect listings which are live on Airbnb.
*Listings in properties which Airbnb considers "traditional hospitality" like hotels, Bed & Breakfast rooms and small inns are approved by Airbnb on a case by case basis.
*If you do not have daily prices or rates in which "Airbnb" is activated in the "Channels" tab the "Base Price" (Rack Rate) will be used up to a year in advance.
*Smart Pricing is not available for API connected listings.
*Airbnb applies the minimum stay " first night only" meaning restrictions must only be satisfied for the arrival date of the booking but not on every day of the booking.
*Airbnb does not allow Co-hosts the use of their API connection. Airbnb recommend you switch to [https://www.airbnb.co.uk/help/article/970/hosting-teams-an-introduction hosting teams] instead. Log in to the team owner account and follow our connection instructions.
*Airbnb allows a maximum of 18 guests.

=Before you connect=
==Prices==
*We can only send availability if you have set up prices which are activated for Airbnb under "Channels" in the Daily Prices or Rates.
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> This tutorial explains how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].
*Airbnb requires a "Base Price" (Rack Rate) which you can set under {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > PROPERTY CONTENT > ROOM CONTENT. Make sure you are prepared to accept a booking for the "Base Price. If you do not have daily prices or rates which are activated for channel management or rates in which "Airbnb" is activated the rack rate will be used up to a year in advance.
*In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set rules for dates with no price. If you require minimum stays we recommend you set this to the default "Close the Room" because we can not send minimum stays to the Base Price.
*You can set a multiplier to mark your price up or down.

==Bookings and Requests==
When you use the API connection Airbnb only allows instant bookings. In {{#fas:cog}} (SETTINGS) > CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set which groups of guests are allowed to book. Strictest is only to allow experienced Airbnb guests who provide government ID to book.

In {{#fas:cog}} (SETTINGS) > CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can also add a "Custom Value" if you allow guests to send a request if they want to stay longer than your maximum stay rule allows.

After the connection has been successfully set up you can import upcoming existing bookings from Airbnb and all new bookings will automatically import.

Inquiries and requests are only imported if you opt in to importing them.

Airbnb collects the payment from your guest. Channel collect payments will be shown in the booking invoice if {{#fas:cog}} (SETTINGS) CHANNEL MANAGER under “Channel Collect Invoice” is set to import them. If you want to import the "Expected Payout amount" or the "Expected Payout and actual payment" from Airbnb you need to set this in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER under "Airbnb" "Invoice".

By changes or updates of an existing booking, Airbnb will not dynamically update the cost for extra guests if a reservation alteration is initiated by either the host or the guest.

The host can reject the reservation alteration and can update the guest count and the cost of the extra guests, then send the alteration to the main guest, who will need to accept the new reservation.

==Properties, rooms and room types ==
A listing in Airbnb is a room in Beds24.

Our connection supports room types with a quantity of more than one. If you want to send a quantity of more than one you can not use "House" as the property type.

The name sent is:
*For properties with one unit: property name
*For properties with more than one unit type it consists of property name - room name.

==Local legal requirements==
Airbnb will only accept any listing which comply to local laws. Ensure you comply with any permitting, zoning, safety, and health regulations, inform yourself about any local taxes or business license requirements or other regulations that may apply.

[https://www.airbnb.com/help/article/1386/responsible-hosting-in-japan Japan], [https://www.airbnb.com/help/article/1385/responsible-hosting-in-portugal Portugal] , [https://www.airbnb.com/help/article/1388/responsible-hosting-in-spain Spain], [https://www.airbnb.com/help/article/1383/responsible-hosting-in-france France], [https://www.airbnb.de/help/article/1391/responsible-hosting-in-germany Germany]

For other regions please check the Airbnb help pages.

=Set the connection up=
==Property settings==
If you have multiple rooms in a property these settings will apply to all rooms in the property.

'''Step 1: Connect your Airbnb account to your property'''

Each property can connect to one Airbnb Account. Select the Airbnb account you want to connect to.

If no Airbnb account is available go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > ACCOUNTS and connect your account.

'''Step 2 - Apply a multiplier to mark your prices up or down (optional)'''

If you want to add a multiplier to your prices add a '''*''' followed by the multiplier number.

The multiplier applies to all prices and fees which are sent.

For example '''*1.23''' will multiply all prices by 1.23 (i.e. raised by 23%).
Lower prices can be sent with a multiplier less than 1, i.e. '''*0.85''' will send a price 85% of the normal price (i.e. lowered by 15%)

To convert the price of bookings imported add a * after the multiplier, for example '''*1.23*''' will divide the price of the booking by 1.23.

You can also use currency conversion template variable. All currencies supported by the booking page currency selector can be used.

For example *[CONVERT:IDR-EUR] will convert Indonesian Rupees to Euros.

'''Step 3: Check the currency setting is correct'''

Airbnb only supports following currencies: ARS,AUD,BRL,CAD,CHF,CNY,CZK,DKK,EUR,GBP,HKD,HUF,IDR,ILS,INR,JPY,KRW,MYR,MXN,NOK,NZD,PHP,PLN,RUB,SEK,SGD,THB,TRY,TWD,USD,VND,ZAR

If you are using a different currency in Beds24 select one of the above and use the multiplier (above) for conversion.

'''Step 4 - Import inquiries from Aribnb (optional)'''

If you import inquiries Beds24 will create a booking with the status "Enquiry". If the request turns into a confirmed booking the status will automatically change. If you want to automatically cancel requests which do not turn into confirmed bookings you can set up an [[Auto_Actions|Auto Action]] to automatically cancel the booking after a certain period.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Bookings with the status "Enquiry" do not block the room. If you want to block the room for example if you have made the guest an offer you need to change the status manually.

'''Step 5 - Assign an invoicee (optional)'''

If you need to send invoices which are different from your standard invoice you can use the [[Invoicees|invoicee]] function.

==Connect listings you already have on Airbnb==
By mapping a room you connect it so it can update a listing in Airbnb.

'''Step 1 - Change the pricing model (optional)'''

Select "Occupancy Pricing" if you want to send prices for different numbers of guests and/or different length of stay. See the chapter "Pricing Models" below for more information.

Press SAVE.

'''Step 2 - Check which prices will send '''
Go to the "Mapping" tab again and then scroll down to "Room Mapping" and then click on "Price Data" under "View" to check which prices and availability will be sent. If you see no prices or no availability in the list, check if you have prices set up for your listing on Airbnb.
'''Step 3: Select your sync type'''

With sync type '''Prices & Availability''' Beds24 will only update your price data (including number of guests, extra person price, base price, max stay, minimum stay, max days in advance, advance notice/same day booking cut off) and availability and import bookings. If you want to change your discounts, descriptions, pictures, or other settings you do this in Airbnb.

With sync type '''Limited''' Beds24 will update your price data (including number of guests, extra person price, base price, taxes and fees, max stay, minimum stay, max days in advance, advance notice/same day booking cut off, last-minute discount, early-bird discount, weekly discount, monthly discount) and availability and import bookings. If you want to change your descriptions pictures or other settings you do this in Airbnb.

With sync type '''Everything''' also your existing listings descriptive content will be overridden by the descriptive content in Beds24 and can no longer be edited in Airbnb.

If you want to sync everything your listing needs to meet Airbnbs requirements. If you see a red button "Fix Content Errors" your listing does not meet Airbnb requirements. Click on the button. Any settings which do not meet Airbnb requirements are highlighted on red. Click on the links to go to the settings where you can fix the problems.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Always go to "View Content" to check what will send to Airbnb before selecting '''Everything'''.

'''Step 4: Connect'''

Click "Connect" and select the corresponding listing to this room to make the connection.

If you have changed the sync type to "Everything" you need to press SAVE before connecting.

'''Step 5: Check that the connection is working properly'''

#Click on "View actual data and check the prices you see there are as you expect
#Allow a bit of time for Airbnb do process the data you have sent then click on "Update". If Airbnb returns an error message scroll down to the "Troubleshooting" section to see why Airbnb sends the error and how to fix it. If you receive an error which is not listed below send us a support ticket.
#Click on "Airbnb Listing" link to open the listing on Airbnb select dates to check the listing is bookable but do NOT finish the booking.

'''Step 6: Import upcoming bookings'''

Click on "Import existing bookings" to import the bookings you already have in Airbnb. Bookings previously imported via the Airbnb iCal connection will not import. We recommend you delete them before you press the button.

[[File:Airbnb_Synctyp_Prices_Availability.mp4|640px]]

[[File:Airbnb_Synctyp_Everything.mp4|640px]]

=Create a new listing=

'''Step 1 - Select "Sync Type" Everything'''

Airbnb will only publish your listing if you send the full content.

Set "Sync Type" = Everything then press SAVE.

Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > PUBLISH = NO

Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > UPDATE ADDRESS = YES then press SAVE.

'''Step 2 - Check if your content meets Airbnbs requirements'''

Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > VIEW CONTENT to revise which data will send to Airbnb. Any settings which do not meet Airbnbs requirements are highlighted on red. Click on the links to go to the settings where you can fix the problems.

<span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> If you see a red button "Fix Content Errors" your listing does not meet Airbnbs requirements. Click on the button to get to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > VIEW CONTENT.

'''Step 3 - Check which prices will send'''
Go to the "Mapping" tab again and then scroll down to "Room Mapping" and then click on "Price Data" under "View" to check which prices and availability will be sent. If you see no prices or no availability in the list, check if you have prices set up for your property on Beds24.

'''Step 4: Export to Airbnb'''

When your content meets Airbnbs requirements you can click "Export'''.

'''Step 5: Complete Airbnb Registration'''

Login to your Airbnb Account, go to Listings, click on the listing, then click 'Fix' and complete the Airbnb Registraion actions.

'''Step 6: Check that the connection is working properly'''

#Click on "View actual data and check the prices you see there are as you expect
#Allow a bit of time for Airbnb do process the data you have sent then click on "Update". If Airbnb returns an error message scroll down to the "Troubleshooting" section to see why Airbnb sends the error and how to fix it. If you receive an error which is not listed below send us a support ticket.
#Click on "Airbnb Listing" link to open the listing on Airbnb select dates to check the listing is bookable but do NOT finish the booking.

[[File:Create_a_new_listing_on_Airbnb.mp4|640px]]

=Airbnbs review and publishing process =
Connecting to an existing lisitng or creating a new listing triggers Airbnb's automated review. The review validates the listing against the [https://www.airbnb.com/help/article/2350/what-are-the-policies-for-listings-created-through-api-connected-software API Program Listing Requirements].

Click on "Check Connection Status" to see the status at Airbnb.

If the listing is rejected, the message you see there tells you the reason. Fix the problem and the click "Update" to resubmit the listing.

Some listings require manual approval, in which case the status will remain as "ready for review". Once these listings are reviewed by Airbnb, you will see the result when you click on "Check Connection Status".

=Updates=
*Changes to availability and prices will be instantly sent to the channel.
*Changes for settings for example minimum stays, the multiplier or number of rooms will send with the next update. Click on "Update" if you want to push them through instantly.
*Content updates are only sent on demand. If you change content you will need to click "Update" to send the changes.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> It can take Airbnb a couple of minutes to process the data we sent.

If you make changes to values which are sent from Beds24 in Airbnb they will be overridden with the next update.

=Reviews=
After the guest has checked-out, you can send the review to Airbnb via the "Mail & Actions" tab in the booking in Beds24.

If a guest sends you a review, you can also view it in Beds24 via the "Mail & Actions" tab and send the guest a reply from there.

=Change the Sync Type=
If you want to change the sync type all you need to do is change the setting and then press SAVE.

=Disconnect or terminate the connection=
*To disconnect a listing to manage it manually go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING and click on "Disconnect".

*Click on "Disconnect" {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > ACCOUNTS.. This will set all your listings in this Airbnb account to "manual" so you can manage it manually. If you want to update the listing from Beds24 you will need to reconnect it.

If you do not want to use the API connection at all any more also disconnect the account in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > ACCOUNTS.

You can also disconnect your Airbnb account from Beds24 in Airbnb. Log into your Airbnb account and go to ACCOUNT > PRIVACY AND SHARING and remove the Beds24 app.

<div class="warning">{{#fas:exclamation-triangle}} When a listing is disconnected Airbnb resets some values to their defaults:
*minimum stay is set back to 1
* "Closed to arrival" and "Closed to departure" gets removed
*"Maximum stay" gets reset to 1125.
If you do not want these values you will need to change them. If reconnect a listing in Beds24 press "Update" after you reconnected to push the values from Beds24.
</div>

=Options for the sync types=
==Pricing models==
Airbnb supports different pricing models.

<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> Click on the "Price Data" Button to check which prices and availability will send.

===Per Day Pricing===
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> Choose '''Per Day Pricing''' (the default) if you have only ONE price per date.

If you have multiple prices activated for Airbnb with different minimum stays the system will send the price with the lowest minimum stay. Of the ones with the lowest minimum stay the one with the highest occupancy will be used.

If you use daily prices with "Extra Person" prices your daily price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value so the price for the full occupancy can send.

Only a global max. stay which is taken from {{#fas:cog}} (SETTINGS) > PROPERTIES > ROOMS > SETUP can send.

In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set
*The number of guests for which the daily price applies.
*An extra person price.

For example, you have a room for 3 people, you charge 50€ for 2 people and 15€ for 3rd person, create a Rate with Room price - 50 - Upt o 2 people. Then go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > and set Guests included = 2, Extra Person Price = 15

===Per Occupancy (LOS) Pricing===
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> Choose '''Per Occupancy Pricing''' if you want to send prices for different occupancies and/or different length of stay.

If you use rates the price for each occupancy defined in Beds24 and prices for different length of stay can be sent.1 person, 2 person and room price will send. Room price will send for specified occupancy. Multiple rates with different occupancies can send. Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rates can not be sent.

If you use daily prices the daily price will send including occupancy. Multiple occupancy prices can send. Extra person price will send.

The "Min Stay" set in the Calendar, Daily Prices or Rates will send.

We can send prices up to 28 days but guests can book longer stays if there are no restrictions. Airbnb will apply the average of the price of 28 days for days 29+.

The "Max Stay" set for the room will send. Max stays set in the prices will be ignored.

<span style="color:#019cde; font-size: 150%;“ >{{#fas:info-circle}} </span> Beds24 sends the price for max. 16 guests. If your property accommodates more than 16 guests use "Per Day" pricing with an extra person price.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Due to limitations with Airbnbs multi calendar Airbnb can not show the correct prices in your Airbnb Extranet. The correct prices will be shown to the guest though and the prices sent from Beds24 will be applied for all bookings. If you want to check prices on Airbnb please start a booking for your listing.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Due to limitations at Airbnb if there is a change to the number of guests, Airbnb will not dynamically update the cost for extra guests if a reservation alteration is initiated by either the host or the guest.

The host can reject the reservation alteration and can update the guest count and the cost of the extra guests, then send the alteration to the main guest, who will need to accept the new reservation.

===Rate Plans===
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> '''Rate plans''' are the pricing model of choice if you want
*to offer a refundable and a non-refundable option and
**set prices for refundable and non-refundable instead of Airbnbs fixed discount option
**control the cancellation policy for refundable and non-refundable prices
**control availability of the refundable/non-refundable booking option.
*parity with other channels which support rate plans i.e. Booking.com or Expedia.

You can create up to 10 rate plans which can be used for all listings in the Airbnb account. A maximum of 2 rate plans will be displayed to guests at a given time depending on the cancellation policy. Airbnb will display one refundable and another non-refundable rate plan and out of these (a) the lowest and (b) the most flexible rate.

A price for each occupancy defined in Beds24 can be sent.
*If you use daily prices the daily price will send including occupancy. Multiple occupancy prices can send on each rate plan. Extra person price will send.
*If you use rates 1 person, 2 person and room price will send. Room price will send for specified occupancy. Multiple rates with different occupancies can send on same rate plan. Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rate can not be sent.

If you want to send prices for different length of stay you need a rate plan for each.

The "Min Stay" and "Max Stay" set in the Calendar, Daily Prices or Rates will send.

For more information and setup instructions click [[Airbnb_Rate_Plans |here]].

==Discounts==
If you have "Early Bird" or "Last Minute" prices which are activated for Airbnb these will automatically send. Airbnb will not mark these as promotions though.

In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set
*A discount for 2 or more days, weekly or monthly. Use either the discounts for number of days or month/week but not both because the discount per days will override the discount per week/month.
*A discount for "Non Refundable" bookings. If you select a sync type "Limited" you can set a non-refundable discount in your Airbnb extranet.
*Early Bird and Last Minute Discounts which Airbnb will mark as promotions.

You can also create"Pricing Rules" directly in Airbnb but we recommend you set all prices in Beds24 to avoid confusion.

<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> Early bird or Last Minute offer are only marked as promotions if the price drops at least 10% from what Airbnb define as the last 30 days median price. If you use both early bird and last minute and want to remove one you will need to remove both because Airbnb will only remove them together. After you have clicked "Update" to send the change you can reactivate the one you want to keep.

Please refer to Airbnb for more information on [https://www.airbnb.com/help/article/2983/what-happens-if-i-offer-multiple-discounts how Airbnb calculates discounts].

==Fees and taxes==
If you apply fees or taxes you need to send them from Beds24.
*Cleaning fee

You can set under {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > PROPERTY CONTENT > ROOM CONTENT.

Other fees supported by Airbnb can be sent as CUSTOM value in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER >AIRBNB > SPECIFIC CONTENT. If you apply a linen fee Airbnb will add this to the cleaning fee.

*PETFEE 45 (for example)

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you have a price multiplier in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB, > MAPPING this will also be applied to the Cleaning fee. If you want to over ride this, then use a CUSTOM value in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER >AIRBNB > SPECIFIC CONTENT.

*If you want to send taxes click on "Check if you are eligible to send taxes" in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. If Airbnb allows you to send taxes you can set them under "Custom". Please click on the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span>for "Custom" for detailed instructions

==Permit / Registration/ License==
In some locations Airbnb.com require the License/Registration number of the owner. Please also see under "Local legal requirements above"

If this is required for your property, please go to {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION "Permit ID" and enter your details.

Permit IDs in Beds24 are set per property. If you have a different permit Id than the one set for the property you can set a room specific permit as "Custom" value in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT.

==Send and receive messages ==
You can get communicate with Airbnb guest directly from Beds24. This function works for:
*Confirmed bookings
*Inquiries/Requests - if you receive a message from a potential guest inquiring Beds24 will create a request booking. If the request turns into a confirmed booking the status will automatically change. If you want to automatically cancel requests which do not turn into confirmed bookings you can set up an [[Auto_Actions|Auto Action]] to automatically cancel the booking after a certain period.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you import inquiries you should set "Bookings with Request Status to "Do not block the room" in {{#fas:cog}} (SETTINGS) >PROPERTIES > BOOKING RULES so the room does not get blocked in Airbnb. If you block the room Airbnb will lock it. In this case the inquiry will be imported with the status "Cancelled" so it can convert to a confirmed booking.

You can view all messages from the "Messages" component on the DASHBOARD and individual communication from the "API Messages" tab in the booking. You and your guests will see the messages in Airbnb.

To use this function you should:

1. Add the component "API Messages" to your [[:Category:Dashboard|DASHBOARD]]

2. To send Auto Action Emails via messaging set "Send Message" on the "Messaging" tab in the Auto Action to one of the API options. We will remove the HTML from the message because Airbnb does not support HTML. You have the option to add a plain text message for this purpose.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you have moved the booking to a different room (manually or via dependencies), then ensure that both properties/rooms are connected with the same Airbnb account, otherwise this function will not work.

=Content for sync type "Everything"=
If you use this sync type all updates should be done in Beds24 (not in Airbnb) because changes you make in Airbnb will be overridden with the next update.
==Requirements and limitations from Airbnb==
*Phone numbers, email addresses and URLs are not allowed in the host profile.
*No internal housing codes in the Name.
*Descriptions must be unique and well written, paragraph breaks and spacing should be used. Content in ALL CAPS will lead to a listing’s rejection.
*France Only: Bed & Breakfast listings should have B&B in the title.

==Languages==
The content is sent in the language which is activated as default language for the booking page in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > INTERNATIONALIZATION.

If you have activated multiple languages and entered your descriptions in these we can multiple languages if you set "Allow Multi-Language" = Yes in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. Please check the context help before changing the setting.

Following languages are supported by Airbnb and Beds24: Bahasa Indonesia, Catala, Dansk, Deutsch, English. Español, Eλληνικά, Français, Hrvatski, Italiano, Magyar, Nederlands, Norsk, Polski, Português, Suomi, Svenska, Íslenska, Čeština, Русский, עברית, ภาษาไทย, 中文, 日本語 ja
한국어.

==Property Type ==
Most of the property types which Airbnb supports can be selected in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION.

Other Airbnb property types can be added as "Custom" values in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT.

== Bedrooms and bathrooms==
Bedrooms and bathrooms can be set up in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SET UP.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Set up bedrooms and bathroom either in the property OR the room. If you set them up in both you will double them up. Do not send additional bathroom amenities if you have a full bathrooom.

Bedrooms and bathrooms are configured by feature codes which are entered in the "Features" field.

*Click on the "Edit " button next to the "Features" field.
*In the pop up click on "Bedroom" or "Bathroom".
*Set the type and use the selectors to define the features within each room.
*If you have multiple bedrooms or bathrooms make sure you define them all. If you have more than 2 rooms click "Close" and SAVE. The system will then automatically add more rooms when you click on the "Edit" button again.
*Close the pop up and then press SAVE.

You can also manually add bedrooms and bathrooms and amenities. For more information see "All feature codes" below.

*If you have multiple bedrooms or bathrooms make sure you define them all.

*If you have more than 2 rooms click "Close" and SAVE. The system will then automatically add more rooms when you click on the "Edit" button again.
*Close the pop up and then press SAVE.

Requirements from Airbnb:
*Studio apartments should have 1 bedroom.
*Any properties with more than 10 bedrooms must be listed as having “10 bedrooms.” On the front end this will appear as “10+ bedrooms.”

You can also manually add bedrooms and bathrooms and amenities. For more information see "All feature codes" below.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span>: Airbnb does not support all available features available in Beds24.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you add a crib in a bedroom Airbnb will display the crib as a bed. If you do not want to do this add BED_CRIB in a new line.

BATHROOM

BATHROOM_FULL

BATHROOM_HALF

BEDROOM

BED_AIRMATTRESS

BED_BUNK

BED_CRIB

BED_COUCH

BED_DOUBLE

BED_FLOORMATTRESS

BED_FUTON

BED_HAMMOCK

BED_KING

BED_QUEEN

BED_SINGLE

BED_SOFA

BED_TODDLER

BEDROOM

BEDROOM_ENSUITE

BEDROOM_LIVING_SLEEPING_COMBO

BEDROOM_OTHER_SLEEPING_AREA

If you have a murphy bed it will send as single bed.

== Amenities ==
Amenities can be set up for the property (SETTING->PROPERTIES->DESCRIPTION) or per room ({{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SET UP).

Criteria which apply to all rooms in the property should be set up with the property. They will be automatically applied to all rooms in the property.

Criteria which only applies to one room should be entered in the room.

Make sure you do not create duplicates.

Example 1: All units (rooms) have Wifi. In this case you can set up the Wifi in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION. The number will be applied to all room/units.

Example 2: You have one unit with Wifi and another unit without Wifi. In this case set the Wifi up in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SET UP.

Amenities are configured by feature codes which are entered in the "Features" field.

*Click on the "Edit " button next to the "Features" field.
*In the pop up click on "Amenities".
*Tick the amenities you provide.
*Close the pop up and then press SAVE.

If you provide '''"Essentials"''' you will need to tick "linens", towels and "toiletries".

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you have "Accessability" amenities Airbnb requires you to provide a picture for each amenity which they review. You can add these amenities and the pictures in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT under "Custom".

You will find a list all all "Accessability" amenities below under "All Feature Codes".

You can also manually add bedrooms and bathrooms and amenities. For more information see "All feature codes" below.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you do not select select child friendly amenities Airbnb might classify your listing as "Not safe or suitable for children (0-12 years)"

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Airbnb does not support all available feature codes. Make sure you pick five features which are supported by Airbnb.

==Pictures==
You can define in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT which pictures will be used.

Double check you have entered "Captions" for every picture.

Requirements and limitations from Airbnb:
*Airbnb requires a '''minimum of 1 picture per listing with high-resolution (800x500 pixels).
*Bedrooms should be included in the photos so that users are able to see accommodations.
*Listings with stock photos or with photos including non Airbnb watermarks will be rejected.
*Listings with photos containing contact information (email addresses / phone numbers) will be rejected.

<div class="warning">{{#fas:exclamation-triangle}} Airbnb requires Captions. If you change pictures make sure you change/add the caption in (SETTINGS) BOOKING ENGINE > PICTURES so Airbnb recognizes the new picture.</div>

<div class="warning">{{#fas:exclamation-triangle}}Be careful changing pictures when listed in an Airbnb category. If you remove or change the picture Airbnb has choosen as your category picture you will be removed from the category.</div>

== Check-in / Check-out ==
In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > PROPERTY CONTENT you can set 'Check-in start', 'Check-in end' and 'Check-out end'.

If you want to

*send different times to Airbnb than to other channels
*send 25 for check-in
*send 25 or 26 for check-out
*offer flexible check-in

you can add this in SETTINGS > CHANNEL MANAGER > AIRBNB.COM > SPECIFIC CONTENT "Custom". [[Setting/custom|More information]].

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Airbnb requires at least two hours between check-in start and check-in end.

==House Rules and Children==
*Airbnb counts children 2-12 years as guests.
*Infants from 0-2 years are not counted as guests.

By default children are allowed.

To disallow children and/or infants use the feature codes for children not allowed/infants not allowed or adults only.

If you do not allow children and/or infants Airbnb requires a textual explanation. You can add this in
SETTINGS > CHANNEL MANAGER > AIRBNB.COM > SPECIFIC CONTENT "Custom". [[Setting/custom|More information]].

For house rules you can optionally add a textual description. The house rules plus (if you want to send) their descriptions can be entered in SETTINGS-> CHANNEL MANAGER-> AIRBNB.COM-> SPECIFIC CONTENT "Custom".

==Airbnb specific content ==
Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT or click on the "Edit specific content for Airbnb" link to check and customize. specific content for Airbnb.

= All feature codes =
You can also manually add bedrooms and bathrooms and amenities typing the feature codes exactly as listed below into the "Features" field.

Example: One bedroom with a double bed and a crib

BEDROOM BED_DOUBLE BED_CRIB

Example: The property has 2 bathrooms one full and one half

BATHROOM_FULL
BATHROOM_HALF

Add feature codes one for each feature separated by spaces.

Example: A property has a kitchen, television and internet
KITCHEN TELEVISION INTERNET

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Airbnb does not support all available feature codes and there are also Airbnb specific features which can be manually added in the "features" settings. These feature codes are supported:

==Amenities==
AIR_CONDITIONING

BEACH_ESSENTIALS

BALCONY

CLEANING_PRODUCTS

CLOSET

CLOTHES_DRYINGRACK

CO_DETECTOR

CONDITIONER

DRYER

ELEVATOR

EXTRA_PILLOWS_BLANKETS

EV_CHARGER

FAN_PORTABLE

FIRE_EXTINGUISHER

FIRE_PIT

FIREPLACE

FIRST_AID_KIT

GAMES

GARDEN

GRILL

GRILL_EQUIPMENT

HAIR_DRYER

HAMMOCK

HANGERS

HEATING

IRON_BOARD

LINENS (if all of TOILETRIES, TOWELS and LINENS are used, this sends as "Essentials")

LIVING_ROOM

MOSQUITO_NET

OUTDOOR_FURNITURE (for outdoor seating)

PARKING

PARKING_PAID

PARKING_POSSIBLE

PIANO

POOL_TABLE

PRIVATE_ENTRANCE

ROOM_DARKENING_SHADES

TOILETRIES (body soap)

SAFETY_CARD

SHAMPOO

SHOWER_GEL

SMOKE_DETECTOR

SOAP

STEREO

TOWELS

TRASH_COMPACTER

WASHER

WATER_HOT

==Business==

==Entertainment==
TV

CABLE

VIDEO_GAMES

==Food and Drink==
BREAKFAST_INCLUDED

==Internet==
ETHERNET

INTERNET

WIFI

WIFI_POCKET

==Kitchen==
KITCHEN

KITCHEN_OUTDOOR

BAKING_SHEET

BLENDER

COFFEE

COFFEE_MAKER

COOKING_BASICS (is sent if both "DISHES_UTENSILS" and "SPICES" is selected)

DISHES_UTENSILS (is sent in combination with "SPICES" as "Cooking Basics")

DISHWASHER

FREEZER

GLASSES_WINE

KETTLE

OVEN

STOVE

REFRIGERATOR

REFRIGERATOR_MINI

RICE_MAKER

SPICES (is sent in combination with "DISHES_UTENSILS" as "Cooking Basics")

TOASTER

==Location==
BEACH_FRONT

LAKE (lake access in Airbnb)

SKI_IN

SKI_OUT

WATER_VIEW

==Pets==
PETS_CONSIDERED

==Pool & Wellness==
GYM

POOL

POOL_HEATED

POOL_INDOOR

POOL_PRIVATE

==Services==
DOORBELL

DOORMAN

RECEPTION_24HOUR

LUGGAGE_DROPOFF

CLEANING_BEFORE_CHECKOUT

BICYCLE_RENTAL

==Sports==
BOAT_SLIP

FITNESS_CENTER (for exercise equipment)

KAYAK_CANOE

TABLE_TENNIS

==Suitability==
ADULTS_ONLY

CHILDREN_NOT_ALLOWED

EVENTS_ALLOWED

INFANTS_NOT_ALLOWED

LAPTOP_FRIENDLY

LONG_TERM_RENTERS

SMOKING_ALLOWED

==Accessibility==
PARKING_DISABLED

STEP_FREE_ACCESS_BATHROOM

GRAB_RAILS_IN_SHOWER

GRAB_RAILS_IN_TOILET

ROLLIN_SHOWER

SHOWER_CHAIR

WIDE_DOORWAY_BATHROOM

TUB_WITH_SHOWER_BENCH

WIDE_CLEARANCE_TO_SHOWER_AND_TOILET

STEP_FEE_ACCESS_BEDROOM

WIDE_DOORWAY_BEDROOM

SINGLE_LEVEL_HOME

COMMON_SPACE_STEP_FREE_ACCESS

COMMON_SPACE_WIDE_DOORWAY

HOME_STEP_FREE_ACCESS

PATH_TO_ENTRANCE_LIT_AT_NIGHT

HOME_WIDE_DOORWAY

FLAT_SMOOTH_PATHWAY_TO_FRONT_DOOR

==Family==
CHANGING_TABLE

BABY_BATH

PACK_N_PLAY_TRAVEL_CRIB

FIREPLACE_GUARD

BABY_MONITOR

OUTLET_COVERS

TABLE_CORNER_GUARDS

WINDOW_GUARDS

CHILDRENS_DINNERWARE

BABYSITTER_RECOMMENDATIONS

==Bedroom==
BEDROOM

BEDROOM_ENSUITE

BEDROOM_LIVING_SLEEPING_COMBO

BEDROOM_OTHER_SLEEPING_AREA

BED_AIR MATTRESS

BED_BUNK

BED_CRIB

BED_COUCH

BED_DOUBLE

BED_FLOOR_MATTRESS

BED_FUTON

BED_HAMMOCK

BED_KING

BED_QUEEN

BED_SINGLE

BED_SOFA

BED_TODDLER

==Bathroom==
BATHROOM

BATHROOM_FULL

BATHROOM_HALF

BATH_BIDET

BATH_SHOWER_RAIN

= Troubleshooting and common errors =

==Troubleshooting==

'''You need to complete the API onboarding flow before publishing the listing'''
Beds24 sent the data but the Airbnb requires you to complete the registration process. Try the following:
1. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > PUBLISH = NO, click Save.
2. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING > scroll to the listing and click 'CHECK CONNECTION STATUS'
3. Click on 'Request review at Airbnb' (red button)
4. Refresh the page then click on the Airbnb listing id.
5. Go to your Airbnb Account, switch to Hosting, and click on 'Fix Issues' button for the listing.
6. Click on 'FIX' and follow the registration steps from Airbnb.
7. Click 'Publish'
<embedvideo service="youtube"><embedvideo service="youtube">https://youtu.be/gLwJWPTgrdw</embedvideo>

'''Unable to perform action. Please try again later or contact support if you need immediate assistance'''
Go to your Airbnb Account, switch to Hosting, and follow the steps in Airbnb to verify your account.

'''Unfortunately, a server error prevented your request from being completed. Airbnb may be undergoing maintenance or your connection may have timed out. Please try again.'''
If you continue to see this error message being reported, then check if there is an outage at Airbnb, we will send an update as soon as their system is restored.
Or go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING > scroll to the listing and click 'UPDATE'.

'''Calendar will not Load, it will only show a loading spinner wheel.'''
Please check that you have prices set and they are sending to AirBnb, have a look under
{{#fas:cog}} (SETTINGS) > CHANNEL MANAGER > AIRBNB > MAPPING, and click on "Price Data" to check if prices are being sent to AirBnb.

'''Sorry, we cannot activate your listing.'''
It seems you have an issue with your “Booking settings” in your Airbnb account. Please log into your Airbnb account and check what is set under the tab Booking Settings. You can find more information here: https://www.airbnb.com/help/article/1353/how-do-i-choose-who-can-instant-book-my-place

'''Listing shows as "Importing" in the Airbnb Extranet '''
Beds24 sent the data but it is stuck at Airbnb. Try the following:
1. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING
2. Click on "Disconnect"
4. Refresh the page then connect again
5. Wait a bit and then check the "Connection status"
If you then still see "Importing"in Airbnb contact Airbnb support and ask them to check why your listings are stuck. You might need to insist that they forward your request to someone who is qualified to do so.

'''You have reached your Airbnb access quota'''
Wait ten minutes and then try again. If it continues repeatedly let us know.

'''Your listing has been temporarily paused and can't be turned on until you reactivate it. '''
If you do not know what the problem is please check the Email Airbnb sent you, the messages in your Airbnb account or contact Airbnb support and ask them to help.

'''No "Update Airbnb" button'''
If you do not see an "Update Airbnb" button the connection is lost. Click the "Connect to Airbnb" Button. After the connection is restored you will see the update button.

'''Messages do not send or import to Beds24'''
Log into your Airbnb account and go to ACCOUNT -> PRIVACY AND SHARING. If you do not see 'Access and respond your messages' in the list of permissions, disconnect and then reconnect the Airbnb account.

'''Airbnb account is not connected, please connect account'''
Log into your Airbnb account

'''Receiving Requests/Inquiries for dates already booked'''
The problem is caused because Airbnb thinks your listing is a multi unit with more than one bookable unit.
This can happen if at any time you had a qty greater than one.
Once it happens, the only way to set it back to a standard listing is to disconnect the listing from Beds24 and then reconnect it.
This is because it is Airbnb policy not to change this listing type while it is connected.
It will then connect immediately as a standard listing with a qty of one and the calendar will sync properly.

==Common Errors==

'''Not Processed '''
Airbnb had a temporary problem processing the updates we send. This normally comes good by itself when Airbnb fixed the problem. Wait a bit then press "Update" wait for Airbnb to process the update you just sent and then click "Update status". If the problem persists after a couple of hours notify us via a support ticket.

'''You do not have permission to access this resource'''
Click "Disconnect" and then reconnect the room and to your listing in Airbnb.

'''Not Connected '''
You have disconnected the listing in Airbnb. Click "Disconnect" and then reconnect it.

'''Lat/Long outside of hosting country OR Lat/lng outside of hosting country OR Please set latitude/longitude in valid country for your listing'''
Check the country under which you have registered your Airbnb account is the same as the country your property is in. Check your settings for "Latitude" and "Longitude" are correct and match the address you have given.

'''Sorry, please contact support if you need to change the market of your listing.'''
Check if your settings for "Latitude" and "Longitude" are correct and do match the address you have given. Airbnb uses Google maps to validate addresses. You can check with address and latitude/longitude is in Airbnbs system when you click on "View all listings" and then on "content in Airbnb". If required, correct your data and then click "Update Airbnb". Check your Google map entry and if it is incorrect request Google maps to correct your location. If the error message persists go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT and set "Update Address" = No or contact Airbnb support. Give them the error message, your coordinates and your address and ask them to forward your request to someone in their team who is authorized to fix the problem at their end.

'''You can't change your listing's address once you've started receiving reservation requests. If you need to make an update, please contact support.'''
Please check your address details in Beds24 match the details at Airbnb, if you need to change them, please contact Airbnb support and ask them to assist.
If you do not need to change your address details then go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT and set "Update Address" = No.

'''The listing is in a prohibited vacation rental market. Please go to Airbnb to fix these issues.'''
Your listings is in an area for which Airbnb does not allow the use of the API connection. Contact Airbnb support and ask them to fill out the "Market Clearance Requests for Policy Form". This will the go the the department which can lift the restriction.

'''Last Error: [400] Error ID: XXXXXXXXX. There was an error processing the request. Your daily price is too low. The minimum is 13$'''
Go to Settings > Channel Manager > Property Content > Room Content and set a Rack Rate of at least 9€.
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Airbnb calculates prices based on USD so what they calculate changes with the currency exchange rate.

'''Last Error: [400] Error ID: XXXXXXXXX. There was an error processing the request. Please use a base price of at least €9 but no more than €21,467.'''
Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > PROPERTY CONTENT > ROOM CONTENT and set a Rack Rate which meets Airbnb's requirements.

'''Your longer stay discount must be greater than or equal to your shorter stay discount.'''
Check your discounts set in {{#fas:cog}} (SETTINGS) > AIRBNB > SPECIFIC CONTENT > PRICING, ensure the logic of your discounts meets Airbnb requirements.
In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set, a discount for 2 or more days, weekly or monthly. Use either the discounts for number of days or month/week but '''not both''' because the discount per days will override the discount per week/month.

'''The listing is subject to city registration. Please submit an application or input existing registration details'''
Airbnb require you to register your permit ID. Usually they will provide a link to a page inside the Airbnb system to do this. If you are unsure please ask Airbnb how to register. Also make sure you have entered your permit ID into Beds24 ({{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION "Permit ID").

'''There was an error processing the request. Hosting model validation error'''
For some regions the payout method needs to be set up before publishing the listing. Please log into your Airbnb account and set up the payout method.

'''You need to complete the API onboarding flow before publishing the listing'''
Login to your Airbnb Account, go to the listing, then click 'Fix' follow the instructions to complete the registration.

'''Listing is classified not suitable for children'''
Airbnb explains [https://www.airbnb.com/help/article/1348/if-i-specify-that-my-listing-is-safe-or-suitable-for-children--what-should-i-know here] how to specify that your listing is safe or suitable for children.

'''Too many redirects'''
Most likely you are using external pictures which do not link directly to your pictures or which redirect to another page. Using links to their storage place is not possible. You need to use direct links to your pictures.

'''document_uri has already been taken.'''
You see this error if you have previously connected the room to another Airbnb account. Log into this Airbnb account and stop the sync for this listing. If you can not do this send us a support ticket asking us to delete the URI from the endpoint.

'''Expired Token'''
Check if the listing has been deleted in Airbnb. If so you will need to send it again from Beds24.

'''The document has no document element'''
Check if the listing has been deleted in Airbnb. If so you will need to send it again from Beds24.

'''Your listings are almost ready'''
If after some time you still see "Your listings are almost ready" after clicking Beds24 Channel Manager Sync" in Airbnb and see "In progress" on the "Listings" page check that "Publish = Yes is set in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT.

'''Listing failed to import'''
Click on "Disconnect" then click on "Delete from Airbnb". Fix content errors. Then go back an publish the listing again.

'''Smart Pricing was not deactivated before connecting'''
If you forgot to deactivate smart pricing before setting the connection up you can do so from your mobile.

'''Access denied to Airbnb'''
Airbnb's server is currently unavailable. Try again later.

'''Please select a consistent property type and property group.'''
Check the 'Property Type" in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION and the 'Listing Type' match with the 'Property Type Group' you have selected in{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. Check the (?) for Property Type Group for the correct Listing Type for each group. Please also note that Airbnb has regional restrictions for some property types. Use the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> for information on which combinations are allowed. Check with Airbnb support if you have a problem with your property type.

'''Please specify the property and listing type'''
Check the 'Property Type" in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION and the 'Listing Type' match with the 'Property Type Group' you have selected in{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. Check the (?) for Property Type Group for the correct Listing Type for each group. Please also note that Airbnb has regional restrictions for some property types. Use the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> for information on which combinations are allowed. Check with Airbnb support if you have a problem with your property type.

'''This listing's property type does not support multiple inventories.''' OR '''room_type_invetory_not_supported'''
Check the 'Property Type" in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION and the 'Listing Type' match with the 'Property Type Group' you have selected in{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. Check the (?) for Property Type Group for the correct Listing Type for each group. Please also note that Airbnb has regional restrictions for some property types. Use the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> for information on which combinations are allowed. Check with Airbnb support if you have a problem with your property type.

'''Not enough beds for person capacity'''
Go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP > FEATURES and click on 'edit Bedroom' tab, select the appropriate room/bedroom configuration for your listing.

'''Not enough beds in room configurations'''
You do not have the appropriate bed configuration for the number of people you have selected in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP > Max Guests. Scroll to FEATURES and click 'edit Bedroom' and select the appropriate number of bedrooms/beds for your guests.

'''Sorry, we can't add that amenity right now. Please try again later.'''
This was a transient error caused by an update to the Airbnb amenities data format. The error message should not repeat but if you continue to receive error emails, then please create a SUPPORT ticket.

'''Please make sure a photo has been uploaded before adding accessibility amenity. If the previous review rejects your photos, you need to upload a new photo'''
You are trying to send an accessibility amenity but do not provide a picture for this amenity. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT where you can add the accessibility amenity with a picture in "Custom". Use the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> for further instructions.

'''All caps isn't allowed in listing titles.'''
Airbnb do not allow the Listing Name to be ALL Caps. Check the details in each of the sections below.
*Go to {{#fas:cog}} (SETTINGS) PROPERTIES > NAME
*Go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP > NAME
*Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > DESCRIPTIONS

'''Emojis/Special Characters isn't allowed in listing titles.'''
Airbnb do not allow the Listing Name to have emojis or special characters. Check the details in each of the sections below.
*Go to {{#fas:cog}} (SETTINGS) PROPERTIES > NAME
*Go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP > NAME
*Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > DESCRIPTIONS

'''Please select a consistent property type and space type'''
Check the details you have set in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION > PROPERTY TYPE, allow the setting you have selected in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > PROPERTY TYPE GROUP > LISTING TYPE. Use (?) Context help for the list of Property Types and Listing Types for Airbnb.

'''You can only host long-term rentals'''
Go to your Airbnb Account, switch to Hosting, and click on 'Fix Issues' button for the listing.
Follow the registration steps from Airbnb.

'''custom_daily_price_too_low_for_cleaning_fee''' OR '''Based on your cleaning fee of € XXX, the minimum nightly price you can charge is € YYY'''
Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > CUSTOM and change your Cleaning fee.
OR
Go to the Calendar and update the daily prices.

'''Listings of different pricing_availability_model_type can not use this endpoint.'''
Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING and click 'UPDATE' for each room/listing.

'''Suspended_state_appeal'''
Airbnb suspended the account. Please contact Airbnb support about this.

Internal Prices

2023-05-01T09:09:02Z

Eleni:

[[Category:How to]]
[[Category:Rates]]
[[Category:Prices]]
[[Category:Daily Prices]]
<div class="heading">Internal prices</div>
This page explains how to set up internal prices for manually added bookings

Internal prices are only available in the control panel but not for online bookings.

Internal prices use offers.

*Go to {{#fas:cog}} (SETTINGS)->PROPERTIES->OFFERS->OFFER and for the offer you want to use for your internal price and set “Enable” = internal or Internal manual

'''Using Daily Prices'''

Go to PRICES > DAILY PRICE SETUP and set “Offer” of the daily price you want to use internally select the offer number you have set to “Internal”. When you go to the CALENDAR you will see a new daily price row where you can set the internal price.

After you have set this up you can select this offer when you add a new booking.

'''Using Rates'''

Create a rate and set “Offer” in the “Rooms” tab to the offer number you set to “internal”

Expedia Mapping

2023-01-06T12:29:47Z

Eleni: /* Before you connect */

[[Category:Channel Manager]]
[[Category:Expedia]]
[[Category:Troubleshooting]]
[[Category:Error Messages from Channels]]
<div class="heading">Expedia</div>
This page is about the menu {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > EXPEDIA > MAPPING and explains how the connection with Expedia works and how to set it up.
http://www.expedia.com

This connection to Expedia EQC will also update other Expedia channels including Hotels.com, AirAsiaGo, Egencia, Venere, Travelocity, Trivago (via Expedia), Expedia Affiliate Network, Wotif Group, Orbitz and Classic Vacations.

==General==
*[[:Category:Channel Manager|Click here]] for general information on how the channel manager works.
*This tutorial explains how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].
==Capabilities==
*Beds24.com can export Inventory
*Beds24.com can export Minimum Stay
*Beds24.com can export Maximum Stay
*Beds24.com can export Closed to Arrival and Closed to Departure
*Beds24.com can export Multiple Rates
*Beds24.com can import Bookings, importing modifications or cancellations can be disabled for individual bookings
*Beds24.com can import Booking Modifications and Cancellations
*Beds24.com can add a multiplier to prices to convert to a different currency
*View, manage and create promotions
*Check the status of your property at Expedia

Orbitz can also be updated via Expedia EQC. If you want to do this your property should be connected to Expedia first. Please contact Expedia support for details.

==Limitations==
*Expedia can not send cancellation fees for cancelled bookings. These must be manually adjusted when you receive notification from Expedia of a cancellation.
*Expedia rate plans with with LOS (length of stay) enabled are not supported.

== Before you connect ==
'''Prices'''
*We can only send availability if you have set up prices which are activated for this channel. This tutorial gives general information how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].
*Expedia supports two pricing models:
**If your pricing model is '''Per Day Pricing''' you will need a price for the maximum room occupancy. Example: If maximum number of guests is 4 you need a ROOM price for four guests. Prices for 1, 2 or 3 guests are not sent. If you use daily prices with "Extra Person" prices your daily price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value so the price for the full occupancy can send.
**If your pricing model is '''Per Occupancy Pricing''' a price for each occupancy defined in Beds24 can be sent. '''Expedia accepts prices for up to 20 guests.''' If you use daily prices the daily price will send including occupancy. Multiple occupancy prices can send on each rate plan. Extra person price will send. If you use rates 1 person, 2 person and room price will send. Room price will send for specified occupancy. Multiple rates with different occupancies can send on same rate plan. Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rate can not be sent.

'''Bookings'''

All upcoming bookings will be imported.

'''Extras and Taxes'''

"Upsell Items" can not be exported.

'''Rooms and room types'''

If you sell rooms individually at another channel or your own web site and want to sell them on Expedia as a "roomtype" with a quantity of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]].

'''Dorms'''

The price sent to Expedia is the price per bed. You will need a daily price or rate for one guest. If you use rates enter your bed price as "room price" as well. If required you can ask Expedia support to add extra person fees directly at their end.

==What you will need==
*Your Expedia hotel id

== Set Up==

===Expedia===
Select Beds24 as channel manager from the "Expedia Connectivity Settings" section in your Expedia Extranet

[[Image:expdia_self.jpg|100px|link=]]
[[Media:expdia_self.jpg|view large]]

This will take you to the 'Additional verification required' page and where you need to follow the prompted guidelines.

[[Image:expdia_self1.jpg|400px|link=]]
[[Media:expdia_self1.jpg|view large]]

If you have problems please contact Expedia support.

Expedia will then send you an email in which you can also see which Pricing Model you are using.

===Beds24===
*Enter your hotel id
*Save
*Select if your Expedia price model is "Per Day Pricing" or "Per Occupancy Pricing". You will find this information in the activation E-Mail from Expedia.
*Select if your Expedia "Acquisition type" is "Set by rate plan ID" - "Net" or "Sell". You will find this information in the activation E-Mail from Expedia.
<span style="color: #f3e504; font-size: 200%;" >{{#fas:lightbulb}} </span> If you have both sell and net rate rate plans set "Acquisition Type" = "Set by Rate plan id" and remove the rate plan id in SETTINGS-> CHANNEL MANAGER > EXPEDIA and make sure you have mapped the mapped the applicable Expedia rate plan in all your prices you want to send to Expedia.

[[Image:hotel-id-expedia.png|500px|link=]]
[[Media:hotel-id-expedia.png|view large]]

Mapping:

<embedvideo service="youtube">https://youtu.be/-SbeMMSk8wc</embedvideo>

Map Rooms:
*Click on the "Get Code" link next to the room type id setting.
*Choose the Expedia room type id you want to map to each Beds24 room and click on it.
*When the correct room id has copied to the room type id setting, click Save.
[[Image:map-room.png|500px|link=]]
[[Media:map-room.png|view large]]

[[Image:map-room1.png|500px|link=]]
[[Media:map-room1.png|view large]]

Map Rates:
*Click on the "Get Code" link next to the rate plan id setting.
*Choose the Expedia standard rate for this room and click on it
*When the correct rate plan id has copied to the rate plan id setting, click Save.
[[Image:map-rate.png|500px|link=]]
[[Media:map-rate.png|view large]]

*If your price model is "Per Day Pricing" you will need a price for the maximum room occupancy. Example: If maximum number of guests is 4 you need a ROOM price for four guests. Prices for 1, 2 or 3 guests are not sent.

*If your price model is "Per Occupancy Pricing" rates can send a price for Single (1 guest), Double (2 guests) and a room price (for the number of guests you have defined in the rate). If you have more than 3 occupancy levels you can set up additional rates or daily prices in Beds24 for each occupancy level and map them in the channel settings of the rate or the daily price.
**If you use daily prices you can set the rate code under "Enable" in the Daily Price settings (PRICES >DAILY PRICE SETUP)
**If you use rates go to the "Channels" tab of the rate.

The end selling price on Expedia may be different to the price sent, please check if your Expedia account is set for "Sell Rate" or "Net Rate" type and adjust the prices accordingly.

<span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> Click on the "View Actual Data" Button to check which prices and availability will send. Prices that had already been set in Expedia be overridden but cannot be removed. If no prices have are sent from Beds24, no availability is sent, but the which originally was in Expedia is displayed.

==Multiple Rates at Expedia==
Expedia can support more than one price per room and date for example to send prices for different minimum stays, meal options or refundable and non-refundable prices. There are two options:

'''1. Derived (Linked) Prices'''

Expedia.com can auto calculate, link and derive rate prices using preset rules. Ask your Expedia.com rep to set this up.
This option means you only need to send one rate from Beds24 to Expedia.com and Expedia.com will auto-calculate the other rate options.

'''2. Multiple Rate Plan Ids'''

Expedia.com can set up multiple rate plan ids for each room, each with pre-defined booking conditions. Beds24 can map a different Beds24 rate/daily price or offer to each Expedia.com rate plan id. [[Setting_Prices_for_Booking_Channels#Mapping_channel_rate_codes|Please use these instructions]].

If you do not have the appropriate rate plan ids you need to request Expedia.com to add them.

== Price Multiplier ==
If you want to mark your prices up or down or need currency conversion you can add a multiplier to your prices, add a '''*''' followed by the multiplier number in the "Multiplier" field

Examples:
*'''*1.23''' will multiply all prices by 1.23 (i.e. raised by 23%).
*Lower prices can be sent with a multiplier less than 1: '''*0.85''' will send 85% of the normal price (i.e. lowered by 15%).
*To convert the price of bookings imported from the channel add a '''*''' AFTER the multiplier. '''*1.23*''' will divide the price of the booking by 1.23.
*For currency conversion you can also use currency conversion template variables. All currencies supported by the booking page currency selector can be used.
**'''*[CONVERT:IDR-EUR]''' will convert Indonesian Rupees to Euros.

== Maximum number of accepted bookings ==
By default all available rooms are sent to activated channels. In SETTINGS->CHANNEL MANAGER->CHANNEL INVENTORY limit the number of accepted bookings for this channel.

==Activating==
Before you activate the connection you can view the live availability and prices that will be sent to Expedia using the "View actual data" button.

[[Image:actualdata.png|500px|link=]]
[[Media:actualdata.png|view large]]

1) Import existing bookings from Expedia

Make sure the "Bookings" check box for each mapped room is ticked and saved and then click the "Import existing bookings" button.

[[Image:importbookings.png|500px|link=]]
[[Media:importbookings.png|view large]]

Expedia will only send a summary for manually imported bookings but modifications to these bookings will automatically import.

2) Make sure your inventory is correct in Beds24. Check existing bookings from Expedia imported and dates blocked by other sources are blocked in Beds24. Dates can be blocked by either entering a booking manually into Beds24 for those dates or using the inventory and override functions on the control panel calendar for those dates. Failure to do this could allow new bookings on dates you are not available. All available dates in Beds24 will be sent to Expedia as available for new bookings.

3) Enable the connection in Beds24 by ticking "Inventory and Rates" for each mapped room and saving. The "Bookings" checkbox should already be ticked but tick it as well if it is not ticked and bookings should be imported.

[[Image:activate.png|500px|link=]]
[[Media:activate.png|view large]]

4) New bookings made after XML is enabled will import to Beds24 automatically.

== Check Connection ==
Click on "View Status at Expedia" to check the status of your property at Expedias end. If you see an error and do not understand what it means contact Expedia support.

The connection is working if you are not receiving error messages and the display in the channel is correct. If you are receiving error messages check in the "Common Errors" section why you are receiving the error and how to fix it.

== Updates and Changes==
Changes to availability and prices will be instantly sent to the channel. Changes for settings for example minimum stays, the multiplier or number of rooms will send with the next update. Click on "Update" if you want to push them through instantly.

== Manage Bookings==
===Virtual Credit Cards ===
Virtual cards can be set to be auto charged at the date they become valid. To use this option
*set "Auto Process Virtual Cards" = Yes
*make sure your Merchant Category Code (MCC) in Stripe is "Lodging."

Virtual cards can be set to be auto charged at the date they become valid.

<div class="warning">{{#fas:exclamation-triangle}} This option is available for customers who use [[Stripe|Stripe]]. If you set "Virtual Cards" = Yes without Stripe activated the system will create a pending payment which can not be collected.</div>

If you manually charge virtual credit cards please note that they can only be charged on the check-out date.

===Expedia Collect ===
If Expedia collects the payment from the guest they will send the amount you have to pay to Expedia and not the amout the guest paid. The guest has received the invoice from Expedia so you do not need to invoice them for the room charges.

=== Report No-shows, date changes request cancellations or restrict channel modifications ===
*You will see buttons in the "Details" tab of the bookings which allow you to report changed stay dates, cancellations by guest, no shows, changed cancellation penalties and changed stay prices to Expedia.
**Report No-shows
**Report invalid cards
**Report date changes
**Request the booking to be cancelled
*If you want to not allow channel modifications by default you can change the setting for "Allow Channel Modifications" value" in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER.

===Info Codes===
Info Codes in the "Info" tab of the booking show you relevant information.

{| class="wikitable"

! scope="col"| Code
! scope="col"| Use
|-

| EXPEDIACOLLECT
| Expedia hat eine virtuelle Karte gesendet
|-

|CARDTOSTRIPE
| card details were sent to Stripe
|-

|STRIPEPAYMENT
| payment imported from Stripe
|-

|STRIPEFAIL
| card could not sent to Stripe
|-

|CARDEXPIRES
| added when the card expires before check-in
|-

|}

===Different Invoice Templates ===
If you need a different invoice template for the bookings from this channel you can use the [[Invoicees|invoicee]] function.

== Setup Problems==
1) The room is being unexpectedly closed at Expedia The channel manager will close the room on all dates which do not have a valid price available for sending to Expedia. Make sure you have prices for the complete range of dates you are sending.

2) "Room code is not unique" warning when saving in Beds24. Each Expedia room type id is unique and can be mapped to only one room in Beds24. If you enter the same Expedia room type id more than once the room updates will overwrite each other causing inaccurate information being sent to Expedia.

3) "Extra Person" prices cannot be exported but can still be set manually in Expedia.

4) If the room is for more then 2 guests you need a room price for the number of guests the room can accommodate.

==Common Errors==
If there is an error on an update, the error message returned by Expedia will be emailed to you.
Common errors and their solutions are:

'''Access to this API with a non-API account is forbidden. Please use an API account.'''
Check if your property is activated for Beds24 channel manager in your Expedia extranet. If it is check the ID is entered correctly also try removing your username and passsword if entered SAVE and then check if your codes are accessible.

'''Hotel ID not found. You either specified an invalid hotel ID or your account is not linked to this hotel'''
Please check with Expedia support that your account is properly set up for channel management with Beds24. If it is check the ID is entered correctly also try removing your username and passsword if entered SAVE and then check if your codes are accessible.

'''Pricing models mismatch: you tried to update a price for OCCUPANCY_PRICING, but your property is not configured for this pricing.'''
Your pricing model is per day pricing so change the selector for "Price model" to "Per Day Pricing".

'''The [amount] cannot be specified with conflicting values within the same request.'''
Your pricing model is per day pricing so change the selector for "Price model" to "Per Day Pricing".

'''Can't specify person count for PDP rate plan'''
Your pricing model is per day pricing. Change the selector for "Price model" to "Per Day Pricing".

'''Pricing models mismatch: your property is configured to use OCCUPANCY_PRICING.'''
Change the selector for "Price model" to "Occupancy Pricing"

'''Sell Rates are expected for Agency or Flex rate plans, when hotel level rate acquisition is Sell Rate'''
Change the setting for "Acquisition Type" to "Sell".
It you have both sell and net rate rate plans set "Acquisition Type" = "Set by Rate plan id" and remove the rate plan id in SETTINGS-> CHANNEL MANAGER > EXPEDIA and make sure you have mapped the mapped the applicable Expedia rate plan in all your prices you want to send to Expedia.

'''Sell Rates are not expected for Merchant rate plan or Net Rate hotels.'''
Change the setting for "Acquisition Type" to "Net".
If you have both sell and net rate rate plans set "Acquisition Type" = "Set by Rate plan id" and remove the rate plan id SETTINGS-> CHANNEL MANAGER > EXPEDIA and make sure you have mapped the mapped the applicable Expedia rate plan in all your prices you want to send to Expedia.

'''The following roomtype id (xxxxx) does not belong to the given hotel: xxxxx'''
You are trying to update rooms which you do not have in Expedia. You can only update IDs which you see when you go to SETTINGS-CHANNEL MANAGER-Expedia and then click on "Get Codes"

'''Stop sell outside of Y with remaining base availability '''
and
'''Unable to set total inventory below the current base allocation value.'''
and '''Inventory request adjusted to prevent prohibited base availability decrease'''
Base allocation (or contracted allotment) is a minimum number of rooms you have agreed to sell through Expedia. When the availability the channel manger sends falls below the base allocation, Expedia will ignore availability sent from the channel manager.
A common cause of this error is not having a valid price for the room in Beds24 on the affected dates.
Any date without a price will be closed in Beds24 and we will send an inventory of zero to Expedia.
*Make sure you have valid rates for the mentioned dates and no bookings from other sources
*Beds24: change your inventory to send the allotment you have guaranteed Expedia (e.g. by removing bookings from other sources)
*Expedia: Ask Expedia to remove the guaranteed allotment

'''The value '' of attribute 'password' on element 'Authentication' is not valid with respect to its type, '''
The password is empty or contains invalid characters.
Check the username and password entered in the channel manager settings is correct.

'''RateId XXX is invalid, rate plan should be active, inactive, or staged''' or '''Rate not active'''
You can only update IDs which you see when you click on "Get Codes".
You have added a number which is not a valid Expedia rate id into the field in the "Channels" tab of a rate/daily price.
*Scroll to Rate id and click 'get codes' ensure you select a valid code from the list.
*Open your rates (Channel Tab) and make sure the correct Expedia rate id is selected from the 'get codes' list.
*Open your daily prices (Enable list) and make sure the correct Expedia rate id is selected from the 'get codes' list.

'''Non-existent rate plan and rate level pair provided'''
You can only update IDs which you see when you click on "Get Codes". Check all codes entered in SETTINGS-CHANNEL MANAGER-EXPEIDA, the "Channels" tab of your rates (if rates are used) and your daily prices.

'''Inactive rate plan for restriction or rate updated'''
You are sending a wrong rate plan id. Check your rate plan ids in SETTINGS->CHANNEL MANAGER->EXPEDIA and in the "Channels" tab of your rates/daily prices. Please use the function 'get codes' and only use the rate ids from the drop-down list.

'''MinLOS value (x) exceeds Extranet auto-approval threshold (y) for length of stay.'''
The minimum booking length you are sending is higher than Expedia allows. Contact Expedia and ask them to increase your minimum stay.

'''The value '' of attribute 'username' on element 'Authentication' is not valid with respect to its type'''
The username/and or password you entered are wrongEnter your Expedia Quick connect username and password which Expedia sent you by Email (NOT your normal Expedia username and password)

'''LOS restriction conflict - Min Nights Greater Than Max Nights.'''
Expedia is not accepting the minimum stay you are sending because you have a maximum stay in your Expedia extranet which is lower than the minimum stay you are sending. You have 2 options fix this:
1. Log into your Expedia extranet and raise or remove the maximum stay.
2. Set the "Maximum Stay" in the rates you are sending to Expedia to 28 or lower.

'''Access denied'''
If you receive this error message only once most likely Expedia was doing temporary maintenance. If you repeatedly receive this message check:
*in the Expedia extranet that the connection has been requested.
*the Expedia hotel id you have entered is correct. If it is also try removing your username and passsword if entered SAVE and then check if your codes are accessible.

'''Authentication error: invalid username or password'''
invalid username or password
Check the Expedia hotel id you have entered is correct. If it is also try removing your username and passsword if entered SAVE and then check if your codes are accessible.

'''Access to this API with a non-API account is forbidden. Please use an API account.'''
You are using the wrong credentials. Try removing your username and password if entered SAVE and then check if your codes are accessible.

'''Currency code is invalid - Currency for xxx is not the same as the database value'''
The currency you are sending is not the currency required by Expedia. Change the setting for "Currency" to the currency Expedia requires. If required you can add a multiplier for conversion.

'''Internal system error, please try again in a few minutes'''
Expedia sends you this message to inform you that they are having problems with their system. If the error messages stopped Expedia fixed the problem.

'''The requested resource is not available'''
Expedia sends you this message to inform you that they are having problems with their system. If the error messages stopped Expedia fixed the problem.

'''Net/Sell rate must be within Rate Verification threshold'''
Expedia thinks the price is either too high or too low. Please check your prices. If you think they are correct contact Expedia and ask them to remove the limitation.

'''Inventory date 201x-xx-xx; Room Type ID xxxxxx; Rate Plan ID xxxxxx ; Inactive Rate Plan'''
You are trying to update an inactive rate plan. You can only map rate plans which are available when you click on "Get Codes". Please remove this ID from SETTINGS->CHANNEL MANAGER->EXPEDIA and/or the "Channels" tab in your rates and daily prices.

'''Rate Plan ID XXXXXXX Occupancy X; Occupancy exceeds maximum allowed value'''
You are trying to send a price for a number of guests which is higher than the number of guests Expedia has the room set for. Adjust the maximum number of guests to be the same in Beds24 and Expedia and if required adjust your prices.

'''Length of stay has to be provided for the Rate Plans with LOS enabled.'''
Expedia rate plans with with LOS (length of stay) enabled are not supported. Please ask Expedia to change your rate plans.

'''Room Type ID 1231234234; Rate Plan ID 1231234234; Occupancy x; Occupancy exceeds maximum Room Type Person Count Y'''
and
'''Occupancy exceeds maximum Room Type Person Count'''
You are trying to send a price for a higher occupancy than what the room is set up in Expedia for. Please correct the maximum number of guests either in Expedia or in Beds24.

'''The restrictions of restrictionId are derived and cannot be updated '''
Your rates have restricitons which are linked in Expedia therefore Expedia does not allow us to update them. Contact Expedia support and ask them to remove all linkages for restrictions.

'''7028 (India only)'''
You are sending a tax inclusive SELL rate with a price which is not permitted. Either adjust the prices in Beds24 or change your prices in Expedia to be tax exclusive so Expedia will calculate the tax for you.

== Notes ==
Expedia supports two different methods to apply minimum and maximum length of stay restrictions. Arrival based restrictions or Stay Through based restrictions. This is a hotel-level setting in Expedia system, and any Expedia market managers can modify this setting. Please contact Expedia to perform this change.

Depending on the acquisition type, Expedia rate plan ids may need to end with an "A". Updates will not work unless the correct code is used.

For Expedia Occupancy price models, Beds24 can send a room price, a double occupancy price and a single occupancy price. If you would like to update 3 person, 4 person prices etc. you need to use the Expedia "Daily price model". You can then have multiple rate plan ids, each with the desired maximum occupancy set at Expedia. They can then be mapped to the appropriate Beds24 rate, offer or daily price.

Channel collect payments will be shown in the booking invoice if SETTINGS->CHANNEL MANAGER -> “Import Channel Collect Payments” is set to “Yes”.
==Disconnect==
*Unticking "Inventory" and "Prices" and "Bookings" will stop the synchronisation for a room.

Login to www.expediapartnercentral.com and disconnect from Beds24 from the "Expedia Connectivity Settings" section in your Expedia Extranet

[[Image:expdia_self.jpg|100px|link=]]
[[Media:expdia_self.jpg|view large]]

If you have problems please contact Expedia support.

== FAQ ==
=== Will I receive notifications on new bookings?===
After you activate the channel manager the channel will stop sending notifications. You will receive them from Beds24 instead.

=== Do guests receive a confirmation? ===
The channel confirms the booking with the guest. Beds24 will not sent a confirmation message. If you want to send one as well you can set up an Auto Action Email.

=== How do I modify or cancel a booking?===
Bookings coming from a channel should be modified by the channel. Cancelling a booking in Beds24 will not cancel the booking in Expedia and can cause a double booking. Please ask Expedia or the guest to cancel the booking in Expedia and the cancellation will be sent to Beds24.

If for some reason you need to make a change in Beds24 and do not want an update from the channel to override it, you can set "Allow Channel Modifications" = No ("Details" tab of the booking"). If you have changed the room you can set "Allow Channel Modifications" = All except room changes.

=== How do can I access credit card details?===
This is how you can [[View_Credit_Card_Details| view credit card details]].

=== How do I add a promotion or special price?===
You can set up promotions in the Expedia extranet.

=== Can I send different prices for different minimum stays or different numbers of guests?===
Yes. You can do this either with "derived" prices or multiple rates ids. See the "Multiple rates" section of this page.

=== I have multiple Expedia hotel ids. How do I set this up? ===
The system can handle multiple properties in one account. Each Expedia hotel requires one property in Beds24.

=== Can I use the same Expedia hotel ID for different properties in Beds24?===
Theoretically yes but we recommend not to do this because Expedia allows only to send one update for a property at a time. If there is an update for both Beds24 properties Expedia will reject the second one which can cause overbookings.

=== What to do when I receive an overbooking?===
*Check if you are receiving error messages by email or in the potential issues menu. Error messages need to be addressed immediately because they can mean the channel manger is able to make updates.
*Entering the same Expedia room code in multiple rooms in Beds24 can cause overbookings. Check your set up for warnings.

If you can not see a problem in your set up send us a support ticket with the booking numbers and dates.

=== Why did a booking not import?===
*Check if the room for which you received the booking is properly mapped.

If you can not see a problem in your set up send us a support ticket with the booking number and the date the booking was made.

=== Why is the price for the booking wrong?===
*A special offer set up in the channel may have reduced the price the channel manager sent.
*Your prices are not set up as you expect.

=== What is base allocation? ===
This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels.

=== What do I do when I have a no show?===
To report a no show contact Expedia support.

Nuki.io

2022-10-17T11:09:01Z

Eleni: /* Limitations */

[[Category:Apps]]
[[Category:Self-Check-in]]
[[Category:Lock Systems]]
[[Category:Automation]]
<div class="heading">Nuki</div>
This page is about the menu {{#fas:cog}} (SETTINGS) APPS & INTEGRATIONS > NUKI

For Beds24 the normal channel manger fees apply.

= Capabilities =
*Beds24 can send booking data to Nuki locks.
*Auto-Check-in: when a lock is first opened by the guest the info code "CHECKIN" will be added to the booking.

= Limitations =
* Nuki smartlocks can store a maximum of 100 entry codes at a time.
* Booking names in Nuki smartlocks have a maximum length of 20 characters and guest names may be cut off. This will not be visible to guests, only users with access to Nuki web will be able to view booking names.
* A given lock can only be used in one property, however it may be used for multiple rooms within that property.
* If using the synchronise code option, all locks must support code entry.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> One beds24 account can only connect to one Nuki account. If you want to connect to multiple Nuki accounts you could use Sub accounts (with each Sub account connected to a different Nuki account).

= What you need =
To use this service you will need:
*At least one Nuki Smart Lock.
*A [https://nuki.io nuki.io] account.

Using keypad codes requires a Nuki keypad to be setup.

= Set Up =
'''Step 1: Connect your Nuki Account'''
*Click on "Connect to Nuki".
*Sign in with your Nuki account if prompted.
*Click "Allow" to let Beds24 view and manage your Nuki account and locks.

[[Image:nuki_auth.png|500px|link=]]
[[Media:nuki_auth.png|view large]]

'''Step 2: Set when bookings should send to locks'''
*The "Start Time" and "End Time" define the earliest Check-in time and latest Check-out time.
*The "Days in Advance" sets the days before check-in that the booking is sent to the lock.

'''Step 3: Map your locks to your rooms'''

Bookings will be sent to the lock mapped to the room assigned to the booking, if there is no lock mapped for the room the booking will be sent to the common lock (if one is mapped).
If both a room lock and a common lock are mapped, the booking will be sent to both.
The room lock and the common lock will use the same PIN.
Multiple common locks can be specified with a space between each of the lock mapping codes.

*Click on "Get Codes"
You will see one identifier and name for each lock.
Select the correct lock and save.

[[Image:nuki_mapping1.png|500px|link=]]
[[Media:nuki_mapping1.png|view large]]

For each room/unit click on the name of the lock that is associated with the room.

[[Image:nuki_mapping.png|500px|link=]]
[[Media:nuki_mapping.png|view large]]

'''Step 4: Set up an Auto Action Email to send the PIN to guests'''

*Go to {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > AUTO ACTIONS.
*Create an Auto Action Email which includes the template variable for the pin which is [BOOKINGINFOCODETEXT:NUKI_PIN].

'''Step 5: Activation'''
*Tick "Code" if you grant access via keypad
*Tick "App" if you grand access via the Nuki app
*Tick "Code" and "App" if you grant access both via keypad and via the Nuki app

= How it works =
== Syncing ==
Bookings are automatically sent to locks the number of "Days in Advance" prior to check-in which you have selected.

Entry codes/users can only be used during the booking period, they will not provide access before or after.

*Updates to locks are sent periodically. To instantly send updates, click "Send Bookings to Locks".
*An entry code/user named Booking:{booking number} is added to the lock. Click on the "View Bookings in Locks" button to check which bookings have already been sent. You can also see bookings on [https://web.nuki.io/#/pages/smartlocks web.nuki.io] or in the Nuki app.
*A booking info code named NUKI_PIN is created on the "Info" tab of the booking, this will show the access code for the booking.
*If a keypad code, booking date, or room changes, those details will be sent to locks.
*If a booking is cancelled, the associated entry code or user will be deleted from locks.
*The associated entry code or user of a booking sent from Beds24 will be removed one day after check-out.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If a Nuki lock is offline when an update is sent, the entry code will not be added until the lock comes online again.

== App and code entry methods ==
There are two ways bookings can be sent to locks: app and code. You can select one or both methods.

=== App entry ===
If the "App' tickbox is selected, bookings will be sent to locks as users.

*Nuki will send guests an email containing an invitation, guests who accept this invitation will be able to unlock the Nuki lock using the Nuki app.
* Guests have 48 hours to accept the invitation.
* There is no way to resend a Nuki app invitation if a guest does not accept it in time. However, you may go to [https://web.nuki.io/#/pages/smartlocks web.nuki.io], select Devices, click the desired smartlock, go to the Users tab, then find the booking and click delete. You can then visit the Beds24 Nuki integration at {{#fas:cog}} (SETTINGS) APPS & INTEGRATIONS > NUKI and click "Send bookings to Locks". This will cause Nuki to create a new user and send a new invitation to the guest.
*When the user is deleted from the lock, Nuki will send an email to the guest informing them that they no longer have access to the lock.

[[Image:nuki_delete_user.png|900px|link=]]
[[Media:nuki_delete_user.png|view large]]

==== Allow remote app access ====
By default guests must be physically close to the lock to unlock it with the app.

The "Allow remote app access" will allow guests to use the app to unlock a lock from anywhere.
* If set to "Yes", all bookings in the room will be allowed to use remote app access.
* If set to "Info code", bookings with the info code "NUKI_REMOTE" will be allowed to use remote app access.

=== Code entry ===
If the "Code" tickbox is selected, bookings will be sent to locks as entry codes.

Guests will need to enter these codes on a Nuki keypad to unlock the associated Nuki lock.

=== Manually changing codes ===
# Navigate to {{#fas:cog}} (SETTINGS) ACCOUNT > PREFERENCES "Bookings" and add "NUKI_PIN" to your Booking Info Code Values.
# You can now manually add a NUKI_PIN info code to your bookings.
[[Image:nuki_set_pin.png|x300px|link=]]
[[Media:nuki_set_pin.png|view large]]

Nuki keypad codes must:
# Be exactly six digits long.
# Not contain the number zero.
# Not start with "12".
# Be unique to the lock.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you manually set an invalid NUKI_PIN, it will be overwritten with a randomly generated pin the next time bookings are sent to locks. Each code can only be used once per lock. Before you can reuse a code it has to be removed from the lock.

= Troubleshooting =

'''Bookings are not being sent to locks and cannot be viewed by clicking the view bookings in locks button'''
Your account may not be properly authenticated.
1. Click "Disconnect"
2. Click "Connect to Nuki"
3. Sign in to your Nuki account if prompted and allow Beds24 access.

= Disconnect=
Click on "Disconnect" to terminate the connection.

Google Cross Domain Tracking

2022-09-15T12:36:37Z

Eleni:

[[Category:Google]]
[[Category:Bookings]]
[[Category:Developers]]
[[Category:Booking_Page]]

<div class="heading">Cross Domain Tracking </div>
This page explains how to use cross domain tracking with Google when using the booking page under your own domain.

__TOC__

= Setup =
'''Step 1: Create an Account at TagManager'''

*Go to google tag manager https://tagmanager.google.com/?hl=en#/admin/accounts/create and create an account.

*In Add New Account set:

Account Name: example: Beds24

Country: Germany (example)

Under Container Set up add:

Container Name:Example: www.Beds24.com

*Target Platform: Choose Web
*Click on Create.

*Agree the Terms of Use of Google

[[image:Googletagmanager1.jpg|700px|link=]]
[[Media:Googletagmanager1.jpg|view large]]

= Beds24 Setup =

*Go to (SETTINGS) > BOOKING ENGINE > PROPERTY BOOKING PAGE > DEVELOPERS under Advanced HTML Settings in Insert in HTML <HEAD>
*Add the Code

Example code:

<code>
<script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':
new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0],
j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src=
'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f);
})(window,document,'script','dataLayer','GTM-123456');</script>
</code>

*Additionally, paste this code immediately after the opening <body> tag. You can add it in any field in Source code in (SETTINGS) SETTINGS > BOOKING ENGINE > BOOKING PAGE > CONTENT

Example Code:

<code>
<noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-123456"
height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>
</code>

<div class="warning">{{#fas:exclamation-triangle}} The codes provided here are only examples. Don´t use them in your page!</div>

= Google Tag Manager dashboard =

*On the Workspace Overview screen, click New Tag:

[[image:Googletagmanager2.jpg|700px|link=]]
[[Media:Googletagmanager2.jpg|view large]]

*Click Tag Configuration and choose Universal Analytics:

[[image:Googletagmanager3.jpg|700px|link=]]
[[Media:Googletagmanager3.jpg|view large]]

[[image:Googletagmanager4.jpg|700px|link=]]
[[Media:Googletagmanager4.jpg|view large]]

*Select Pageview as the Track Type.
*Create a new Google Analytics Settings Variable
*Enter your Tracking ID: Example: UA-12345678-9
*Click More Settings -> Cross Domain Tracking

*Under Auto Link Domains enter "Beds24.com" and click Save
*Click Triggering

[[image:Googletagmanager5.jpg|700px|link=]]
[[Media:Googletagmanager5.jpg|view large]]

*Choose All Pages (or appropriate choice for your setup)
*Click Save, Submit and Publish

Google Cross Domain Tracking

2022-09-15T12:33:49Z

Eleni: /* Beds24 Setup */

[[Category:Google]]
[[Category:Bookings]]
[[Category:Developers]]
[[Category:Booking_Page]]

<div class="heading">Cross Domain Tracking </div>
This page explains how to use cross domain tracking with Google when using the booking page under your own domain.

= Setup =
'''Step 1: Create an Account at TagManager'''

*Go to google tag manager https://tagmanager.google.com/?hl=en#/admin/accounts/create and create an account.

*In Add New Account set:

Account Name: example: Beds24

Country: Germany (example)

Under Container Set up add:

Container Name:Example: www.Beds24.com

*Target Platform: Choose Web
*Click on Create.

*Agree the Terms of Use of Google

[[image:Googletagmanager1.jpg|700px|link=]]
[[Media:Googletagmanager1.jpg|view large]]

= Beds24 Setup =

*Go to (SETTINGS) > BOOKING ENGINE > PROPERTY BOOKING PAGE > DEVELOPERS under Advanced HTML Settings in Insert in HTML <HEAD>
*Add the Code

Example code:

<code>
<script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':
new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0],
j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src=
'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f);
})(window,document,'script','dataLayer','GTM-123456');</script>
</code>

*Additionally, paste this code immediately after the opening <body> tag. You can add it in any field in Source code in (SETTINGS) SETTINGS > BOOKING ENGINE > BOOKING PAGE > CONTENT

Example Code:

<code>
<noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-123456"
height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>
</code>

<div class="warning">{{#fas:exclamation-triangle}} The codes provided here are only examples. Don´t use them in your page!</div>

= Google Tag Manager dashboard =

*On the Workspace Overview screen, click New Tag:

[[image:Googletagmanager2.jpg|700px|link=]]
[[Media:Googletagmanager2.jpg|view large]]

*Click Tag Configuration and choose Universal Analytics:

[[image:Googletagmanager3.jpg|700px|link=]]
[[Media:Googletagmanager3.jpg|view large]]

[[image:Googletagmanager4.jpg|700px|link=]]
[[Media:Googletagmanager4.jpg|view large]]

*Select Pageview as the Track Type.
*Create a new Google Analytics Settings Variable
*Enter your Tracking ID: Example: UA-12345678-9
*Click More Settings -> Cross Domain Tracking

*Under Auto Link Domains enter "Beds24.com" and click Save
*Click Triggering

[[image:Googletagmanager5.jpg|700px|link=]]
[[Media:Googletagmanager5.jpg|view large]]

*Choose All Pages (or appropriate choice for your setup)
*Click Save, Submit and Publish

Google Cross Domain Tracking

2022-09-15T12:24:59Z

Eleni: /* Beds24 Setup */

[[Category:Google]]
[[Category:Bookings]]
[[Category:Developers]]
[[Category:Booking_Page]]

<div class="heading">Cross Domain Tracking </div>
This page explains how to use cross domain tracking with Google when using the booking page under your own domain.

= Setup =
'''Step 1: Create an Account at TagManager'''

*Go to google tag manager https://tagmanager.google.com/?hl=en#/admin/accounts/create and create an account.

*In Add New Account set:

Account Name: example: Beds24

Country: Germany (example)

Under Container Set up add:

Container Name:Example: www.Beds24.com

*Target Platform: Choose Web
*Click on Create.

*Agree the Terms of Use of Google

[[image:Googletagmanager1.jpg|700px|link=]]
[[Media:Googletagmanager1.jpg|view large]]

= Beds24 Setup =

*Go to (SETTINGS) > BOOKING ENGINE > PROPERTY BOOKING PAGE > DEVELOPERS under Advanced HTML Settings in Insert in HTML <HEAD>
*Add the Code

Example code:

<code>
<script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':
new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0],
j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src=
'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f);
})(window,document,'script','dataLayer','GTM-123456');</script>
</code>

*Additionally, paste this code immediately after the opening <body> tag. You can add it in any field in Source code in (SETTINGS) SETTINGS > BOOKING ENGINE > BOOKING PAGE > CONTENT

Example Code:

<code>
<noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-123456"
height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>
</code>

= Google Tag Manager dashboard =

*On the Workspace Overview screen, click New Tag:

[[image:Googletagmanager2.jpg|700px|link=]]
[[Media:Googletagmanager2.jpg|view large]]

*Click Tag Configuration and choose Universal Analytics:

[[image:Googletagmanager3.jpg|700px|link=]]
[[Media:Googletagmanager3.jpg|view large]]

[[image:Googletagmanager4.jpg|700px|link=]]
[[Media:Googletagmanager4.jpg|view large]]

*Select Pageview as the Track Type.
*Create a new Google Analytics Settings Variable
*Enter your Tracking ID: Example: UA-12345678-9
*Click More Settings -> Cross Domain Tracking

*Under Auto Link Domains enter "Beds24.com" and click Save
*Click Triggering

[[image:Googletagmanager5.jpg|700px|link=]]
[[Media:Googletagmanager5.jpg|view large]]

*Choose All Pages (or appropriate choice for your setup)
*Click Save, Submit and Publish

Google Cross Domain Tracking

2022-09-15T12:23:09Z

Eleni: /* Setup */

[[Category:Google]]
[[Category:Bookings]]
[[Category:Developers]]
[[Category:Booking_Page]]

<div class="heading">Cross Domain Tracking </div>
This page explains how to use cross domain tracking with Google when using the booking page under your own domain.

= Setup =
'''Step 1: Create an Account at TagManager'''

*Go to google tag manager https://tagmanager.google.com/?hl=en#/admin/accounts/create and create an account.

*In Add New Account set:

Account Name: example: Beds24

Country: Germany (example)

Under Container Set up add:

Container Name:Example: www.Beds24.com

*Target Platform: Choose Web
*Click on Create.

*Agree the Terms of Use of Google

[[image:Googletagmanager1.jpg|700px|link=]]
[[Media:Googletagmanager1.jpg|view large]]

= Beds24 Setup =

*Go to (SETTINGS) > BOOKING ENGINE > PROPERTY BOOKING PAGE > DEVELOPERS under Advanced HTML Settings in Insert in HTML <HEAD>
*Add the Code

Example code:


<script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':
new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0],
j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src=
'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f);
})(window,document,'script','dataLayer','GTM-123456');</script>


*Additionally, paste this code immediately after the opening <body> tag. You can add it in any field in Source code in (SETTINGS) SETTINGS > BOOKING ENGINE > BOOKING PAGE > CONTENT

Example Code:


<noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-123456"
height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>


= Google Tag Manager dashboard =

*On the Workspace Overview screen, click New Tag:

[[image:Googletagmanager2.jpg|700px|link=]]
[[Media:Googletagmanager2.jpg|view large]]

*Click Tag Configuration and choose Universal Analytics:

[[image:Googletagmanager3.jpg|700px|link=]]
[[Media:Googletagmanager3.jpg|view large]]

[[image:Googletagmanager4.jpg|700px|link=]]
[[Media:Googletagmanager4.jpg|view large]]

*Select Pageview as the Track Type.
*Create a new Google Analytics Settings Variable
*Enter your Tracking ID: Example: UA-12345678-9
*Click More Settings -> Cross Domain Tracking

*Under Auto Link Domains enter "Beds24.com" and click Save
*Click Triggering

[[image:Googletagmanager5.jpg|700px|link=]]
[[Media:Googletagmanager5.jpg|view large]]

*Choose All Pages (or appropriate choice for your setup)
*Click Save, Submit and Publish

Google Cross Domain Tracking

2022-09-15T12:22:43Z

Eleni: /* Google Tag Manager dashboard */

[[Category:Google]]
[[Category:Bookings]]
[[Category:Developers]]
[[Category:Booking_Page]]

<div class="heading">Cross Domain Tracking </div>
This page explains how to use cross domain tracking with Google when using the booking page under your own domain.

= Setup =
'''Step 1: Create an Account at TagManager'''

*Go to google tag manager https://tagmanager.google.com/?hl=en#/admin/accounts/create and create an account.

*In Add New Account set:

-Account Name: example: Beds24

-Country: Germany (example)

Under Container Set up add:

-Container Name:Example: www.Beds24.com

*Target Platform: Choose Web
*Click on Create.

*Agree the Terms of Use of Google

[[image:Googletagmanager1.jpg|700px|link=]]
[[Media:Googletagmanager1.jpg|view large]]

= Beds24 Setup =

*Go to (SETTINGS) > BOOKING ENGINE > PROPERTY BOOKING PAGE > DEVELOPERS under Advanced HTML Settings in Insert in HTML <HEAD>
*Add the Code

Example code:


<script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':
new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0],
j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src=
'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f);
})(window,document,'script','dataLayer','GTM-123456');</script>


*Additionally, paste this code immediately after the opening <body> tag. You can add it in any field in Source code in (SETTINGS) SETTINGS > BOOKING ENGINE > BOOKING PAGE > CONTENT

Example Code:


<noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-123456"
height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>


= Google Tag Manager dashboard =

*On the Workspace Overview screen, click New Tag:

[[image:Googletagmanager2.jpg|700px|link=]]
[[Media:Googletagmanager2.jpg|view large]]

*Click Tag Configuration and choose Universal Analytics:

[[image:Googletagmanager3.jpg|700px|link=]]
[[Media:Googletagmanager3.jpg|view large]]

[[image:Googletagmanager4.jpg|700px|link=]]
[[Media:Googletagmanager4.jpg|view large]]

*Select Pageview as the Track Type.
*Create a new Google Analytics Settings Variable
*Enter your Tracking ID: Example: UA-12345678-9
*Click More Settings -> Cross Domain Tracking

*Under Auto Link Domains enter "Beds24.com" and click Save
*Click Triggering

[[image:Googletagmanager5.jpg|700px|link=]]
[[Media:Googletagmanager5.jpg|view large]]

*Choose All Pages (or appropriate choice for your setup)
*Click Save, Submit and Publish

File:Googletagmanager5.jpg

2022-09-15T12:22:00Z

Eleni:

Google Cross Domain Tracking

2022-09-15T12:21:52Z

Eleni: /* Google Tag Manager dashboard */

[[Category:Google]]
[[Category:Bookings]]
[[Category:Developers]]
[[Category:Booking_Page]]

<div class="heading">Cross Domain Tracking </div>
This page explains how to use cross domain tracking with Google when using the booking page under your own domain.

= Setup =
'''Step 1: Create an Account at TagManager'''

*Go to google tag manager https://tagmanager.google.com/?hl=en#/admin/accounts/create and create an account.

*In Add New Account set:

-Account Name: example: Beds24

-Country: Germany (example)

Under Container Set up add:

-Container Name:Example: www.Beds24.com

*Target Platform: Choose Web
*Click on Create.

*Agree the Terms of Use of Google

[[image:Googletagmanager1.jpg|700px|link=]]
[[Media:Googletagmanager1.jpg|view large]]

= Beds24 Setup =

*Go to (SETTINGS) > BOOKING ENGINE > PROPERTY BOOKING PAGE > DEVELOPERS under Advanced HTML Settings in Insert in HTML <HEAD>
*Add the Code

Example code:


<script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':
new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0],
j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src=
'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f);
})(window,document,'script','dataLayer','GTM-123456');</script>


*Additionally, paste this code immediately after the opening <body> tag. You can add it in any field in Source code in (SETTINGS) SETTINGS > BOOKING ENGINE > BOOKING PAGE > CONTENT

Example Code:


<noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-123456"
height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>


= Google Tag Manager dashboard =

*On the Workspace Overview screen, click New Tag:

[[image:Googletagmanager2.jpg|700px|link=]]
[[Media:Googletagmanager2.jpg|view large]]

*Click Tag Configuration and choose Universal Analytics:

[[image:Googletagmanager3.jpg|700px|link=]]
[[Media:Googletagmanager3.jpg|view large]]

[[image:Googletagmanager4.jpg|700px|link=]]
[[Media:Googletagmanager4.jpg|view large]]

*Select Pageview as the Track Type.
*Create a new Google Analytics Settings Variable
*Enter your Tracking ID: Example: UA-12345678-9
*Click More Settings -> Cross Domain Tracking

*Under Auto Link Domains enter "Beds24.com" and click Save
*Click Triggering

[[image:Googletagmanager5.jpg|700px|link=]]
[[Media:Googletagmanager5.jpg|view large]]

Google Cross Domain Tracking

2022-09-15T12:20:18Z

Eleni: /* Google Tag Manager dashboard */

[[Category:Google]]
[[Category:Bookings]]
[[Category:Developers]]
[[Category:Booking_Page]]

<div class="heading">Cross Domain Tracking </div>
This page explains how to use cross domain tracking with Google when using the booking page under your own domain.

= Setup =
'''Step 1: Create an Account at TagManager'''

*Go to google tag manager https://tagmanager.google.com/?hl=en#/admin/accounts/create and create an account.

*In Add New Account set:

-Account Name: example: Beds24

-Country: Germany (example)

Under Container Set up add:

-Container Name:Example: www.Beds24.com

*Target Platform: Choose Web
*Click on Create.

*Agree the Terms of Use of Google

[[image:Googletagmanager1.jpg|700px|link=]]
[[Media:Googletagmanager1.jpg|view large]]

= Beds24 Setup =

*Go to (SETTINGS) > BOOKING ENGINE > PROPERTY BOOKING PAGE > DEVELOPERS under Advanced HTML Settings in Insert in HTML <HEAD>
*Add the Code

Example code:


<script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':
new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0],
j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src=
'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f);
})(window,document,'script','dataLayer','GTM-123456');</script>


*Additionally, paste this code immediately after the opening <body> tag. You can add it in any field in Source code in (SETTINGS) SETTINGS > BOOKING ENGINE > BOOKING PAGE > CONTENT

Example Code:


<noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-123456"
height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>


= Google Tag Manager dashboard =

*On the Workspace Overview screen, click New Tag:

[[image:Googletagmanager2.jpg|700px|link=]]
[[Media:Googletagmanager2.jpg|view large]]

*Click Tag Configuration and choose Universal Analytics:

[[image:Googletagmanager3.jpg|700px|link=]]
[[Media:Googletagmanager3.jpg|view large]]

[[image:Googletagmanager4.jpg|700px|link=]]
[[Media:Googletagmanager4.jpg|view large]]

*Select Pageview as the Track Type.
*Create a new Google Analytics Settings Variable
*Enter your Tracking ID: Example: UA-12345678-9
*Click More Settings -> Cross Domain Tracking

*Under Auto Link Domains enter "Beds24.com" and click Save

File:Googletagmanager4.jpg

2022-09-15T12:19:07Z

Eleni:

File:Googletagmanager3.jpg

2022-09-15T12:18:50Z

Eleni: