Beds24 Wiki - User contributions [en]

Airbnb Mapping

2023-12-26T16:47:30Z

Iuri: /* Bookings and Requests */

[[Category:Channel Manager]]
[[Category:Airbnb]]
[[Category:Messaging]]
[[Category:Error Messages from Channels]]
[[Category:Troubleshooting]]

<div class="heading">Connect and update listings to Airbnb</div>

This page is about the menu {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING and explains how to connect your rooms in Beds24 to existing listings in Airbnb and how to create new listings in Airbnb

Beds24 provides a certified 2-way API integration which offers you many additional features and functions which will make working with Airbnb easy for you.

To use the connection you need an [https://www.airbnb.com/e/ten-things-you-should-know-about-airbnb?irgwc=1&irclid=0IZQSnSSRxyNWT%3AQ-OUPCU2lUkAXtgQxDwyFTg0&ircid=4560&c=.pi73.pk4560_252311_en_beds24_10things&sharedid=en_beds24_10things&af=126295512 account with Airbnb].

=Capabilities=
You can connect one or multiple Airbnb account to
*Import listings from Airbnb which will create properties and/or rooms in Beds24.
*Create new listings in Airbnb from rooms in Beds24.
*Connect to existing listings in Airbnb to send updates from Beds24.

After you have mapped your listings Beds24 will automatically.
*Synchronize prices, availability and restrictions to Airbnb.
*Import bookings and booking modifications or cancellations.
*See all messages from Airbnb guests under "Messages".
*Communicate with your guests directly from the booking in Beds24 via the "Messages" tab and via Auto Actions.

You can also choose to
*Update all content including descriptions and pictures from Beds24
*Import booking requests

[[:Category:Channel Manager|Click here]] for general information on how the channel manager works.

<div style="display:">
==Capabilities per Sync Type==
Beds24 offers three different sync types which define which data can be updated to Airbnb.

{| class="wikitable"

! scope="col"|
! scope="col"| Occupancy based Pricing
! scope="col"| Per Day Pricing
! scope="col"| Rate Plans
|-

!style="text-align:left; background: #ffffff" scope="col" colspan =4| '''Prices and Availabilty'''

|-
!style="text-align:right" scope="row"|Prices
| Auto**
| Auto*
| Auto*
|-
!style="text-align:right;" scope="row"|Availability
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Min. Nights
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Max. Nights
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Closed to Arrival (CTA)
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Closed to Departure (CTD)
| Auto*
| Auto*
| Auto*
|-

!style="text-align:left; background: #ffffff" scope="col" colspan =4| '''Limited''' (sends "Pricing Settings" from {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > "Pricing Settings" in addition to "Prices and Availability" )
|-

!style="text-align:right;" scope="row"|Listing Currency
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Guest Included
| N/A
| Auto*
| N/A
|-

!style="text-align:right;" scope="row"|Extra Person Price
| N/A
| Auto*
| N/A
|-

!style="text-align:right;" scope="row"|Dates with no Price
| N/A
| Auto*
| N/A
|-

!style="text-align:right;" scope="row"|Discounts (2-28 days)
| N/A
| Auto*
| N/A
|-

!style="text-align:right;" scope="row"|Max Days in Advance
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Advance Notice (Hours)
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Advance Notice Requests
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Early Bird Days to Check-in & Discount
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Last Minute Days to Check-in & Discount
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Non refundable discount
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Custom Fees & Pass Through Taxes
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Rack Rate (Default daily price)
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Instant Book
| Manual
| Manual
| Manual
|-

!style="text-align:right;" scope="row"|Pre-Booking Message
| Manual
| Manual
| Manual
|-

!style="text-align:right;" scope="row"|Cancellation Policy
| Manual
| Manual
| Manual
|-

!style="text-align:right;" scope="row"|Check-in start
| Manual
| Manual
| Manual
|-

!style="text-align:right;" scope="row"|Check-in end
| Manual
| Manual
| Manual
|-

!style="text-align:left; background: #ffffff" scope="col" colspan =4| '''Everything''' (sends full content additionally to "Prices and Availability" and "Limited")
|-

!style="text-align:right;" scope="row"|Listing details
| Manual
| Manual
| Manual
|-

!style="text-align:right;" scope="row"|Descriptions
| Manual
| Manual
| Manual
|-

!style="text-align:right;" scope="row"|Bedrooms
| Manual
| Manual
| Manual
|-

!style="text-align:right;" scope="row"|Picture
| Manual
| Manual
| Manual
|-

|}

<nowiki>*</nowiki>You can always manually trigger an update

<nowiki>**</nowiki>Including Extra person price from Daily Prices
</div>

= Limitations =
*Blocked dates in Airbnb are NOT imported, you need to block in Beds24.
*You can only connect listings which are live on Airbnb.
*Listings in properties which Airbnb considers "traditional hospitality" like hotels, Bed & Breakfast rooms and small inns are approved by Airbnb on a case by case basis.
*If you do not have daily prices or rates in which "Airbnb" is activated in the "Channels" tab the "Base Price" (Rack Rate) will be used up to a year in advance.
*Smart Pricing is not available for API connected listings.
*Airbnb applies the minimum stay " first night only" meaning restrictions must only be satisfied for the arrival date of the booking but not on every day of the booking.
*Airbnb does not allow Co-hosts to use their API. This means if you are a Co-Host Airbnb will not allow you to connect your co-hosted listings via Beds24 (or any other channel manager). Solutions to this limitation are:
**Ask the host to transfer their account to you.
**Your hosts make the connection between their Airbnb accounts and Beds24 themselves'''
***You can create a (temporary) subaccount in Beds24 for each of your hosts. Your hosts will have a login where they then can connect their Airbnb accounts.
***If you manage a large number of properties we can give you the "Connect with Airbnb Account" button. Your hosts will then be able to use this button outside of Beds24 so they will not need to log into Beds24 to allow the connection.

=Before you connect=
==Prices==
*We can only send availability if you have set up prices which are activated for Airbnb under "Channels" in the Daily Prices or Rates.
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> This tutorial explains how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].
*Airbnb requires a "Base Price" (Rack Rate) which you can set under {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > PROPERTY CONTENT > ROOM CONTENT. Make sure you are prepared to accept a booking for the "Base Price. If you do not have daily prices or rates which are activated for channel management or rates in which "Airbnb" is activated the rack rate will be used up to a year in advance.
*In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set rules for dates with no price. If you require minimum stays we recommend you set this to the default "Close the Room" because we can not send minimum stays to the Base Price.
*You can set a multiplier to mark your price up or down.

==Bookings and Requests==

<div class="warning">{{#fas:exclamation-triangle}} In instances of Airbnb bookings cancelled by the host, marked as "Cancelled by Host," please note that Airbnb maintains a restriction preventing the reopening of dates for the same property. This limitation affects Beds24 Channel Manager, and while the dates remain blocked on Airbnb and Beds24, they will continue to be available on other connected channels.
</div>

When you use the API connection Airbnb only allows instant bookings. In {{#fas:cog}} (SETTINGS) > CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set which groups of guests are allowed to book. Strictest is only to allow experienced Airbnb guests who provide government ID to book.

In {{#fas:cog}} (SETTINGS) > CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can also add a "Custom Value" if you allow guests to send a request if they want to stay longer than your maximum stay rule allows.

After the connection has been successfully set up you can import upcoming existing bookings from Airbnb and all new bookings will automatically import.

Inquiries and requests are only imported if you opt in to importing them.

Other bookings can be uploaded as a .csv file in {{#fas:cog}} (SETTINGS) PROPERTIES.

To manually add or blocked dates click on the suitcase icon in the CALENDAR or on "Add Booking" at the top.

If you do not need the actual booking you can adjust the availability in the CALENDAR in the row "Inventory". The number shows rooms remaining to sell. They can be edited to quickly change your availability. Double-click to open a pop-up and save the changes. (it is only possible to lower the number based on the value in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP "Quantity of this type" and any existing bookings).

Airbnb collects the payment from your guest. Channel collect payments will be shown in the booking invoice if {{#fas:cog}} (SETTINGS) CHANNEL MANAGER under “Channel Collect Invoice” is set to import them. If you want to import the "Expected Payout amount" or the "Expected Payout and actual payment" from Airbnb you need to set this in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER under "Airbnb" "Invoice".

By changes or updates of an existing booking, Airbnb will not dynamically update the cost for extra guests if a reservation alteration is initiated by either the host or the guest.

The host can reject the reservation alteration and can update the guest count and the cost of the extra guests, then send the alteration to the main guest, who will need to accept the new reservation.

==Properties, rooms and room types ==
A listing in Airbnb is a room in Beds24.

Our connection supports room types with a quantity of more than one. If you want to send a quantity of more than one you can not use "House" as the property type.

The name sent is:
*For properties with one unit: property name
*For properties with more than one unit type it consists of property name - room name.

==Local legal requirements==
Airbnb will only accept any listing which comply to local laws. Ensure you comply with any permitting, zoning, safety, and health regulations, inform yourself about any local taxes or business license requirements or other regulations that may apply.

[https://www.airbnb.com/help/article/1386/responsible-hosting-in-japan Japan], [https://www.airbnb.com/help/article/1385/responsible-hosting-in-portugal Portugal] , [https://www.airbnb.com/help/article/1388/responsible-hosting-in-spain Spain], [https://www.airbnb.com/help/article/1383/responsible-hosting-in-france France], [https://www.airbnb.de/help/article/1391/responsible-hosting-in-germany Germany]

For other regions please check the Airbnb help pages.

=Set the connection up=
==Property settings==
If you have multiple rooms in a property these settings will apply to all rooms in the property.

'''Step 1: Connect your Airbnb account to your property'''

Each property can connect to one Airbnb Account. Select the Airbnb account you want to connect to.

If no Airbnb account is available go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > ACCOUNTS and connect your account.

'''Step 2 - Apply a multiplier to mark your prices up or down (optional)'''

If you want to add a multiplier to your prices add a '''*''' followed by the multiplier number.

The multiplier applies to all prices and fees which are sent.

For example '''*1.23''' will multiply all prices by 1.23 (i.e. raised by 23%).
Lower prices can be sent with a multiplier less than 1, i.e. '''*0.85''' will send a price 85% of the normal price (i.e. lowered by 15%)

To convert the price of bookings imported add a * after the multiplier, for example '''*1.23*''' will divide the price of the booking by 1.23.

You can also use currency conversion template variable. All currencies supported by the booking page currency selector can be used.

For example *[CONVERT:IDR-EUR] will convert Indonesian Rupees to Euros.

'''Step 3: Check the currency setting is correct'''

Airbnb only supports following currencies: ARS,AUD,BRL,CAD,CHF,CNY,CZK,DKK,EUR,GBP,HKD,HUF,IDR,ILS,INR,JPY,KRW,MYR,MXN,NOK,NZD,PHP,PLN,RUB,SEK,SGD,THB,TRY,TWD,USD,VND,ZAR

If you are using a different currency in Beds24 select one of the above and use the multiplier (above) for conversion.

'''Step 4 - Import inquiries from Aribnb (optional)'''

If you import inquiries Beds24 will create a booking with the status "Enquiry". If the request turns into a confirmed booking the status will automatically change. If you want to automatically cancel requests which do not turn into confirmed bookings you can set up an [[Auto_Actions|Auto Action]] to automatically cancel the booking after a certain period.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Bookings with the status "Enquiry" do not block the room. If you want to block the room for example if you have made the guest an offer you need to change the status manually.

'''Step 5 - Assign an invoicee (optional)'''

If you need to send invoices which are different from your standard invoice you can use the [[Invoicees|invoicee]] function.

==Connect listings you already have on Airbnb==
By mapping a room you connect it so it can update a listing in Airbnb.

'''Step 1 - Change the pricing model (optional)'''

Select "Occupancy Pricing" if you want to send prices for different numbers of guests and/or different length of stay. See the chapter "Pricing Models" below for more information.

Press SAVE.

'''Step 2 - Check which prices will send '''

Go to the "Mapping" tab again and then scroll down to "Room Mapping" and then click on "Price Data" under "View" to check which prices and availability will be sent. If you see no prices or no availability in the list, check if you have prices set up for your listing on Airbnb.

'''Step 3: Select your sync type'''

With sync type '''Prices & Availability''' Beds24 will only update your price data (including number of guests, extra person price, base price, max stay, minimum stay, max days in advance, advance notice/same day booking cut off) and availability and import bookings. If you want to change your discounts, descriptions, pictures, or other settings you do this in Airbnb.

With sync type '''Limited''' Beds24 will update your price data (including number of guests, extra person price, base price, taxes and fees, max stay, minimum stay, max days in advance, advance notice/same day booking cut off, last-minute discount, early-bird discount, weekly discount, monthly discount) and availability and import bookings. If you want to change your descriptions pictures or other settings you do this in Airbnb.

With sync type '''Everything''' also your existing listings descriptive content will be overridden by the descriptive content in Beds24 and can no longer be edited in Airbnb.

If you want to sync everything your listing needs to meet Airbnbs requirements. If you see a red button "Fix Content Errors" your listing does not meet Airbnb requirements. Click on the button. Any settings which do not meet Airbnb requirements are highlighted on red. Click on the links to go to the settings where you can fix the problems.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Always go to "View Content" to check what will send to Airbnb before selecting '''Everything'''.

'''Step 4: Connect'''

Click "Connect" and select the corresponding listing to this room to make the connection.

If you have changed the sync type to "Everything" you need to press SAVE before connecting.

'''Step 5: Check that the connection is working properly'''

#Click on "View actual data and check the prices you see there are as you expect
#Allow a bit of time for Airbnb do process the data you have sent then click on "Update". If Airbnb returns an error message scroll down to the "Troubleshooting" section to see why Airbnb sends the error and how to fix it. If you receive an error which is not listed below send us a support ticket.
#Click on "Airbnb Listing" link to open the listing on Airbnb select dates to check the listing is bookable but do NOT finish the booking.

'''Step 6: Import upcoming bookings'''

Click on "Import existing bookings" to import the bookings you already have in Airbnb. Bookings previously imported via the Airbnb iCal connection will not import. We recommend you delete them before you press the button.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Blocked dates are not sent by Airbnb, manually update the dates in Beds24 calendar.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> We will import bookings from the last four weeks that are currently ongoing and have not yet reached their check-out date. However, please note that exceptionally long-term stays, those exceeding four weeks, will not be included in the import.

[[File:Airbnb_Synctyp_Prices_Availability.mp4|640px]]

[[File:Airbnb_Synctyp_Everything.mp4|640px]]

=Create a new listing=

'''Step 1 - Select "Sync Type" Everything'''

Airbnb will only publish your listing if you send the full content.

Set "Sync Type" = Everything then press SAVE.

Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > PUBLISH = NO

Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > UPDATE ADDRESS = YES then press SAVE.

'''Step 2 - Check if your content meets Airbnbs requirements'''

Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > VIEW CONTENT to revise which data will send to Airbnb. Any settings which do not meet Airbnbs requirements are highlighted on red. Click on the links to go to the settings where you can fix the problems.

<span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> If you see a red button "Fix Content Errors" your listing does not meet Airbnbs requirements. Click on the button to get to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > VIEW CONTENT.

'''Step 3 - Check which prices will send'''
Go to the "Mapping" tab again and then scroll down to "Room Mapping" and then click on "Price Data" under "View" to check which prices and availability will be sent. If you see no prices or no availability in the list, check if you have prices set up for your property on Beds24.

'''Step 4: Export to Airbnb'''

When your content meets Airbnbs requirements you can click "Export'''.

'''Step 5: Complete Airbnb Registration'''

Login to your Airbnb Account, go to Listings, click on the listing, then click 'Fix' and complete the Airbnb Registraion actions.

'''Step 6: Check that the connection is working properly'''

#Click on "View actual data and check the prices you see there are as you expect
#Allow a bit of time for Airbnb do process the data you have sent then click on "Update". If Airbnb returns an error message scroll down to the "Troubleshooting" section to see why Airbnb sends the error and how to fix it. If you receive an error which is not listed below send us a support ticket.
#Click on "Airbnb Listing" link to open the listing on Airbnb select dates to check the listing is bookable but do NOT finish the booking.

[[File:Create_a_new_listing_on_Airbnb.mp4|640px]]

=Airbnbs review and publishing process =
Connecting to an existing lisitng or creating a new listing triggers Airbnb's automated review. The review validates the listing against the [https://www.airbnb.com/help/article/2350/what-are-the-policies-for-listings-created-through-api-connected-software API Program Listing Requirements].

Click on "Check Connection Status" to see the status at Airbnb.

If the listing is rejected, the message you see there tells you the reason. Fix the problem and the click "Update" to resubmit the listing.

Some listings require manual approval, in which case the status will remain as "ready for review". Once these listings are reviewed by Airbnb, you will see the result when you click on "Check Connection Status".

=Updates=
*Changes to availability and prices will be instantly sent to the channel.
*Changes for settings for example minimum stays, the multiplier or number of rooms will send with the next update. Click on "Update" if you want to push them through instantly.
*Content updates are only sent on demand. If you change content you will need to click "Update" to send the changes.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> It can take Airbnb a couple of minutes to process the data we sent.

If you make changes to values which are sent from Beds24 in Airbnb they will be overridden with the next update.

=Reviews=
After the guest has checked-out, you can send the review to Airbnb via the "Mail & Actions" tab in the booking in Beds24.

If a guest sends you a review, you can also view it in Beds24 via the "Mail & Actions" tab and send the guest a reply from there.

=Change the Sync Type=
If you want to change the sync type all you need to do is change the setting and then press SAVE.

=Disconnect or terminate the connection=
*To disconnect a listing to manage it manually go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING and click on "Disconnect".

*Click on "Disconnect" {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > ACCOUNTS.. This will set all your listings in this Airbnb account to "manual" so you can manage it manually. If you want to update the listing from Beds24 you will need to reconnect it.

If you do not want to use the API connection at all any more also disconnect the account in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > ACCOUNTS.

You can also disconnect your Airbnb account from Beds24 in Airbnb. Log into your Airbnb account and go to ACCOUNT > PRIVACY AND SHARING and remove the Beds24 app.

<div class="warning">{{#fas:exclamation-triangle}} When a listing is disconnected Airbnb resets some values to their defaults:
*minimum stay is set back to 1
* "Closed to arrival" and "Closed to departure" gets removed
*"Maximum stay" gets reset to 1125.
If you do not want these values you will need to change them. If reconnect a listing in Beds24 press "Update" after you reconnected to push the values from Beds24.
</div>

=Options for the sync types=
==Pricing models==
Airbnb supports different pricing models.

<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> Click on the "Price Data" Button to check which prices and availability will send.

===Per Day Pricing===
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> Choose '''Per Day Pricing''' (the default) if you have only ONE price per date.

If you have multiple prices activated for Airbnb with different minimum stays the system will send the price with the lowest minimum stay. Of the ones with the lowest minimum stay the one with the highest occupancy will be used.

If you use daily prices with "Extra Person" prices your daily price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value so the price for the full occupancy can send.

Only a global max. stay which is taken from {{#fas:cog}} (SETTINGS) > PROPERTIES > ROOMS > SETUP can send.

In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set
*The number of guests for which the daily price applies.
*An extra person price.

For example, you have a room for 3 people, you charge 50€ for 2 people and 15€ for 3rd person, create a Rate with Room price - 50 - Upt o 2 people. Then go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > and set Guests included = 2, Extra Person Price = 15

===Per Occupancy (LOS) Pricing===
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> Choose '''Per Occupancy Pricing''' if you want to send prices for different occupancies and/or different length of stay.

If you use rates the price for each occupancy defined in Beds24 and prices for different length of stay can be sent.1 person, 2 person and room price will send. Room price will send for specified occupancy. Multiple rates with different occupancies can send. Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rates can not be sent.

If you use daily prices the daily price will send including occupancy. Multiple occupancy prices can send. Extra person price will send.

The "Min Stay" set in the Calendar, Daily Prices or Rates will send.

We can send prices up to 28 days but guests can book longer stays if there are no restrictions. Airbnb will apply the average of the price of 28 days for days 29+.

The "Max Stay" set for the room will send. Max stays set in the prices will be ignored.

<span style="color:#019cde; font-size: 150%;“ >{{#fas:info-circle}} </span> Beds24 sends the price for max. 16 guests. If your property accommodates more than 16 guests use "Per Day" pricing with an extra person price.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Due to limitations with Airbnbs multi calendar Airbnb can not show the correct prices in your Airbnb Extranet. The correct prices will be shown to the guest though and the prices sent from Beds24 will be applied for all bookings. If you want to check prices on Airbnb please start a booking for your listing.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Due to limitations at Airbnb if there is a change to the number of guests, Airbnb will not dynamically update the cost for extra guests if a reservation alteration is initiated by either the host or the guest.

The host can reject the reservation alteration and can update the guest count and the cost of the extra guests, then send the alteration to the main guest, who will need to accept the new reservation.

===Rate Plans===
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> '''Rate plans''' are the pricing model of choice if you want
*to offer a refundable and a non-refundable option and
**set prices for refundable and non-refundable instead of Airbnbs fixed discount option
**control the cancellation policy for refundable and non-refundable prices
**control availability of the refundable/non-refundable booking option.
*parity with other channels which support rate plans i.e. Booking.com or Expedia.

You can create up to 10 rate plans which can be used for all listings in the Airbnb account. A maximum of 2 rate plans will be displayed to guests at a given time depending on the cancellation policy. Airbnb will display one refundable and another non-refundable rate plan and out of these (a) the lowest and (b) the most flexible rate.

A price for each occupancy defined in Beds24 can be sent.
*If you use daily prices the daily price will send including occupancy. Multiple occupancy prices can send on each rate plan. Extra person price will send.
*If you use rates 1 person, 2 person and room price will send. Room price will send for specified occupancy. Multiple rates with different occupancies can send on same rate plan. Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rate can not be sent.

If you want to send prices for different length of stay you need a rate plan for each.

The "Min Stay" and "Max Stay" set in the Calendar, Daily Prices or Rates will send.

For more information and setup instructions click [[Airbnb_Rate_Plans |here]].

==Discounts==

If you have "Early Bird" or "Last Minute" prices which are activated for Airbnb these will automatically send. Airbnb will not mark these as promotions though.

In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set:
* A discount for 2 or more days, weekly or monthly. Use either the discounts for the number of days or month/week, but not both because the discount per day will override the discount per week/month.
* A discount for "Non Refundable" bookings. If you select a sync type "Limited," you can set a non-refundable discount in your Airbnb extranet.
* Early Bird and Last Minute Discounts which Airbnb will mark as promotions.

You can also create "Pricing Rules" directly in Airbnb, but we recommend you set all prices in Beds24 to avoid confusion.

<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> Early bird or Last Minute offer are only marked as promotions if the price drops at least 10% from what Airbnb defines as the last 30 days median price. If you use both early bird and last minute and want to remove one, you will need to remove both because Airbnb will only remove them together. After you have clicked "Update" to send the change, you can reactivate the one you want to keep.

Please refer to Airbnb for more information on [https://www.airbnb.com/help/article/3421#:~:text=There%20may%20be%20a%20few,other%20discounts%20or%20promotions Discounts].

==Fees and taxes==
If you apply fees or taxes you need to send them from Beds24.
*Cleaning fee

You can set under {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > PROPERTY CONTENT > ROOM CONTENT.

Other fees supported by Airbnb can be sent as CUSTOM value in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER >AIRBNB > SPECIFIC CONTENT. If you apply a linen fee Airbnb will add this to the cleaning fee.

*PETFEE 45 (for example)

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you have a price multiplier in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB, > MAPPING this will also be applied to the Cleaning fee. If you want to over ride this, then use a CUSTOM value in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER >AIRBNB > SPECIFIC CONTENT.

*If you want to send taxes click on "Check if you are eligible to send taxes" in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. If Airbnb allows you to send taxes you can set them under "Custom". Please click on the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span>for "Custom" for detailed instructions

==Permit / Registration/ License==
In some locations Airbnb.com require the License/Registration number of the owner. Please also see under "Local legal requirements above"

If this is required for your property, please go to {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION "Permit ID" and enter your details.

Permit IDs in Beds24 are set per property. If you have a different permit Id than the one set for the property you can set a room specific permit as "Custom" value in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT.

=Send and receive messages =
You can get communicate with Airbnb guest directly from Beds24. This function works for:
*Confirmed bookings
*Inquiries/Requests - if you receive a message from a potential guest inquiring Beds24 will create a request booking. If the request turns into a confirmed booking the status will automatically change. If you want to automatically cancel requests which do not turn into confirmed bookings you can set up an [[Auto_Actions|Auto Action]] to automatically cancel the booking after a certain period.

You can view all messages from the "Messages" component on the DASHBOARD and individual communication from the "API Messages" tab in the booking. You and your guests will see the messages in Airbnb.

To use this function you should:

1. Add the component "API Messages" to your [[:Category:Dashboard|DASHBOARD]]

2. To send Auto Action Emails via messaging set "Send Message" on the "Messaging" tab in the Auto Action to one of the API options. We will remove the HTML from the message because Airbnb does not support HTML. You have the option to add a plain text message for this purpose.

Airbnb supports attachments in JPG, GIF and PNG format.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you have moved the booking to a different room (manually or via dependencies), then ensure that both properties/rooms are connected with the same Airbnb account, otherwise this function will not work.

=Content for sync type "Everything"=
If you use this sync type all updates should be done in Beds24 (not in Airbnb) because changes you make in Airbnb will be overridden with the next update.
==Requirements and limitations from Airbnb==
*Phone numbers, email addresses and URLs are not allowed in the host profile.
*No internal housing codes in the Name.
*Descriptions must be unique and well written, paragraph breaks and spacing should be used. Content in ALL CAPS will lead to a listing’s rejection.
*France Only: Bed & Breakfast listings should have B&B in the title.

==Languages==
The content is sent in the language which is activated as default language for the booking page in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > INTERNATIONALIZATION.

If you have activated multiple languages and entered your descriptions in these we can multiple languages if you set "Allow Multi-Language" = Yes in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. Please check the context help before changing the setting.

Following languages are supported by Airbnb and Beds24: Bahasa Indonesia, Catala, Dansk, Deutsch, English. Español, Eλληνικά, Français, Hrvatski, Italiano, Magyar, Nederlands, Norsk, Polski, Português, Suomi, Svenska, Íslenska, Čeština, Русский, עברית, ภาษาไทย, 中文, 日本語 ja
한국어.

==Property Type ==
Most of the property types which Airbnb supports can be selected in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION.

Other Airbnb property types can be added as "Custom" values in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT.

== Bedrooms and bathrooms==
Bedrooms and bathrooms can be set up in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SET UP.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Set up bedrooms and bathroom either in the property OR the room. If you set them up in both you will double them up. Do not send additional bathroom amenities if you have a full bathrooom.

Bedrooms and bathrooms are configured by feature codes which are entered in the "Features" field.

*Click on the "Edit " button next to the "Features" field.
*In the pop up click on "Bedroom" or "Bathroom".
*Set the type and use the selectors to define the features within each room.
*If you have multiple bedrooms or bathrooms make sure you define them all. If you have more than 2 rooms click "Close" and SAVE. The system will then automatically add more rooms when you click on the "Edit" button again.
*Close the pop up and then press SAVE.

You can also manually add bedrooms and bathrooms and amenities. For more information see "All feature codes" below.

*If you have multiple bedrooms or bathrooms make sure you define them all.

*If you have more than 2 rooms click "Close" and SAVE. The system will then automatically add more rooms when you click on the "Edit" button again.
*Close the pop up and then press SAVE.

Requirements from Airbnb:
*Studio apartments should have 1 bedroom.
*Any properties with more than 10 bedrooms must be listed as having “10 bedrooms.” On the front end this will appear as “10+ bedrooms.”

You can also manually add bedrooms and bathrooms and amenities. For more information see "All feature codes" below.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span>: Airbnb does not support all available features available in Beds24.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you add a crib in a bedroom Airbnb will display the crib as a bed. If you do not want to do this add BED_CRIB in a new line.

BATHROOM

BATHROOM_FULL

BATHROOM_HALF

BEDROOM

BED_AIRMATTRESS

BED_BUNK

BED_CRIB

BED_COUCH

BED_DOUBLE

BED_FLOORMATTRESS

BED_FUTON

BED_HAMMOCK

BED_KING

BED_QUEEN

BED_SINGLE

BED_SOFA

BED_TODDLER

BEDROOM

BEDROOM_ENSUITE

BEDROOM_LIVING_SLEEPING_COMBO

BEDROOM_OTHER_SLEEPING_AREA

If you have a murphy bed it will send as single bed.

== Amenities ==
Amenities can be set up for the property (SETTING->PROPERTIES->DESCRIPTION) or per room ({{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SET UP).

Criteria which apply to all rooms in the property should be set up with the property. They will be automatically applied to all rooms in the property.

Criteria which only applies to one room should be entered in the room.

Make sure you do not create duplicates.

Example 1: All units (rooms) have Wifi. In this case you can set up the Wifi in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION. The number will be applied to all room/units.

Example 2: You have one unit with Wifi and another unit without Wifi. In this case set the Wifi up in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SET UP.

Amenities are configured by feature codes which are entered in the "Features" field.

*Click on the "Edit " button next to the "Features" field.
*In the pop up click on "Amenities".
*Tick the amenities you provide.
*Close the pop up and then press SAVE.

If you provide '''"Essentials"''' you will need to tick "linens", towels and "toiletries".

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you have "Accessability" amenities Airbnb requires you to provide a picture for each amenity which they review. You can add these amenities and the pictures in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT under "Custom".

You will find a list all all "Accessability" amenities below under "All Feature Codes".

You can also manually add bedrooms and bathrooms and amenities. For more information see "All feature codes" below.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you do not select select child friendly amenities Airbnb might classify your listing as "Not safe or suitable for children (0-12 years)"

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Airbnb does not support all available feature codes. Make sure you pick five features which are supported by Airbnb.

==Pictures==
You can define in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT which pictures will be used.

Double check you have entered "Captions" for every picture.

Requirements and limitations from Airbnb:
*Airbnb requires a '''minimum of 1 picture per listing with high-resolution (800x500 pixels).
*Bedrooms should be included in the photos so that users are able to see accommodations.
*Listings with stock photos or with photos including non Airbnb watermarks will be rejected.
*Listings with photos containing contact information (email addresses / phone numbers) will be rejected.

<div class="warning">{{#fas:exclamation-triangle}} Airbnb requires Captions. If you change pictures make sure you change/add the caption in (SETTINGS) BOOKING ENGINE > PICTURES so Airbnb recognizes the new picture.</div>

<div class="warning">{{#fas:exclamation-triangle}}Be careful changing pictures when listed in an Airbnb category. If you remove or change the picture Airbnb has choosen as your category picture you will be removed from the category.</div>

== Check-in / Check-out ==
In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > PROPERTY CONTENT you can set 'Check-in start', 'Check-in end' and 'Check-out end'.

If you want to

*send different times to Airbnb than to other channels
*send 25 for check-in
*send 25 or 26 for check-out
*offer flexible check-in

you can add this in SETTINGS > CHANNEL MANAGER > AIRBNB.COM > SPECIFIC CONTENT "Custom". [[Setting/custom|More information]].

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Airbnb requires at least two hours between check-in start and check-in end.

==House Rules and Children==
*Airbnb counts children 2-12 years as guests.
*Infants from 0-2 years are not counted as guests.

By default children are allowed.

To disallow children and/or infants use the feature codes for children not allowed/infants not allowed or adults only.

If you do not allow children and/or infants Airbnb requires a textual explanation. You can add this in
SETTINGS > CHANNEL MANAGER > AIRBNB.COM > SPECIFIC CONTENT "Custom". [[Setting/custom|More information]].

For house rules you can optionally add a textual description. The house rules plus (if you want to send) their descriptions can be entered in SETTINGS-> CHANNEL MANAGER-> AIRBNB.COM-> SPECIFIC CONTENT "Custom".

==Airbnb specific content ==
Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT or click on the "Edit specific content for Airbnb" link to check and customize. specific content for Airbnb.

= All feature codes =
You can also manually add bedrooms and bathrooms and amenities typing the feature codes exactly as listed below into the "Features" field.

Example: One bedroom with a double bed and a crib

BEDROOM BED_DOUBLE BED_CRIB

Example: The property has 2 bathrooms one full and one half

BATHROOM_FULL
BATHROOM_HALF

Add feature codes one for each feature separated by spaces.

Example: A property has a kitchen, television and internet
KITCHEN TELEVISION INTERNET

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Airbnb does not support all available feature codes and there are also Airbnb specific features which can be manually added in the "features" settings. These feature codes are supported:

==Amenities==
AIR_CONDITIONING

BEACH_ESSENTIALS

BALCONY

CLEANING_PRODUCTS

CLOSET

CLOTHES_DRYINGRACK

CO_DETECTOR

CONDITIONER

DRYER

ELEVATOR

EXTRA_PILLOWS_BLANKETS

EV_CHARGER

FAN_PORTABLE

FIRE_EXTINGUISHER

FIRE_PIT

FIREPLACE

FIRST_AID_KIT

GAMES

GARDEN

GRILL

GRILL_EQUIPMENT

HAIR_DRYER

HAMMOCK

HANGERS

HEATING

IRON_BOARD

LINENS (if all of TOILETRIES, TOWELS and LINENS are used, this sends as "Essentials")

LIVING_ROOM

MOSQUITO_NET

OUTDOOR_FURNITURE (for outdoor seating)

PARKING

PARKING_PAID

PARKING_POSSIBLE

PIANO

POOL_TABLE

PRIVATE_ENTRANCE

ROOM_DARKENING_SHADES

TOILETRIES (body soap)

SAFETY_CARD

SHAMPOO

SHOWER_GEL

SMOKE_DETECTOR

SOAP

STEREO

TOWELS

TRASH_COMPACTER

WASHER

WATER_HOT

==Business==

==Entertainment==
TV

CABLE

VIDEO_GAMES

==Food and Drink==
BREAKFAST_INCLUDED

==Internet==
ETHERNET

INTERNET

WIFI

WIFI_POCKET

==Kitchen==
KITCHEN

KITCHEN_OUTDOOR

BAKING_SHEET

BLENDER

COFFEE

COFFEE_MAKER

COOKING_BASICS (is sent if both "DISHES_UTENSILS" and "SPICES" is selected)

DISHES_UTENSILS (is sent in combination with "SPICES" as "Cooking Basics")

DISHWASHER

FREEZER

GLASSES_WINE

KETTLE

OVEN

STOVE

REFRIGERATOR

REFRIGERATOR_MINI

RICE_MAKER

SPICES (is sent in combination with "DISHES_UTENSILS" as "Cooking Basics")

TOASTER

==Location==
BEACH_FRONT

LAKE (lake access in Airbnb)

SKI_IN

SKI_OUT

WATER_VIEW

==Pets==
PETS_CONSIDERED

==Pool & Wellness==
GYM

POOL

POOL_HEATED

POOL_INDOOR

POOL_PRIVATE

==Services==
DOORBELL

DOORMAN

RECEPTION_24HOUR

LUGGAGE_DROPOFF

CLEANING_BEFORE_CHECKOUT

BICYCLE_RENTAL

==Sports==
BOAT_SLIP

FITNESS_CENTER (for exercise equipment)

KAYAK_CANOE

TABLE_TENNIS

==Suitability==
ADULTS_ONLY

CHILDREN_NOT_ALLOWED

EVENTS_ALLOWED

INFANTS_NOT_ALLOWED

LAPTOP_FRIENDLY

LONG_TERM_RENTERS

SMOKING_ALLOWED

==Accessibility==
PARKING_DISABLED

STEP_FREE_ACCESS_BATHROOM

GRAB_RAILS_IN_SHOWER

GRAB_RAILS_IN_TOILET

ROLLIN_SHOWER

SHOWER_CHAIR

WIDE_DOORWAY_BATHROOM

TUB_WITH_SHOWER_BENCH

WIDE_CLEARANCE_TO_SHOWER_AND_TOILET

STEP_FEE_ACCESS_BEDROOM

WIDE_DOORWAY_BEDROOM

SINGLE_LEVEL_HOME

COMMON_SPACE_STEP_FREE_ACCESS

COMMON_SPACE_WIDE_DOORWAY

HOME_STEP_FREE_ACCESS

PATH_TO_ENTRANCE_LIT_AT_NIGHT

HOME_WIDE_DOORWAY

FLAT_SMOOTH_PATHWAY_TO_FRONT_DOOR

==Family==
CHANGING_TABLE

BABY_BATH

PACK_N_PLAY_TRAVEL_CRIB

FIREPLACE_GUARD

BABY_MONITOR

OUTLET_COVERS

TABLE_CORNER_GUARDS

WINDOW_GUARDS

CHILDRENS_DINNERWARE

BABYSITTER_RECOMMENDATIONS

==Bedroom==
BEDROOM

BEDROOM_ENSUITE

BEDROOM_LIVING_SLEEPING_COMBO

BEDROOM_OTHER_SLEEPING_AREA

BED_AIR MATTRESS

BED_BUNK

BED_CRIB

BED_COUCH

BED_DOUBLE

BED_FLOOR_MATTRESS

BED_FUTON

BED_HAMMOCK

BED_KING

BED_QUEEN

BED_SINGLE

BED_SOFA

BED_TODDLER

==Bathroom==
BATHROOM

BATHROOM_FULL

BATHROOM_HALF

BATH_BIDET

BATH_SHOWER_RAIN

= Troubleshooting and common errors =

==Troubleshooting==

'''You need to complete the API onboarding flow before publishing the listing'''
Beds24 sent the data but the Airbnb requires you to complete the registration process. Try the following:
1. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > PUBLISH = NO, click Save.
2. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING > scroll to the listing and click 'CHECK CONNECTION STATUS'
3. Click on 'Request review at Airbnb' (red button)
4. Refresh the page then click on the Airbnb listing id.
5. Go to your Airbnb Account, switch to Hosting, and click on 'Fix Issues' button for the listing.
6. Click on 'FIX' and follow the registration steps from Airbnb.
7. Click 'Publish'
<embedvideo service="youtube"><embedvideo service="youtube">https://youtu.be/gLwJWPTgrdw</embedvideo>

'''Unable to perform action. Please try again later or contact support if you need immediate assistance'''
Go to your Airbnb Account, switch to Hosting, and follow the steps in Airbnb to verify your account.

'''Unfortunately, a server error prevented your request from being completed. Airbnb may be undergoing maintenance or your connection may have timed out. Please try again.'''
If you continue to see this error message being reported, then check if there is an outage at Airbnb, we will send an update as soon as their system is restored.
Or go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING > scroll to the listing and click 'UPDATE'.

'''Calendar will not Load, it will only show a loading spinner wheel.'''
Please check that you have prices set and they are sending to AirBnb, have a look under
{{#fas:cog}} (SETTINGS) > CHANNEL MANAGER > AIRBNB > MAPPING, and click on "Price Data" to check if prices are being sent to AirBnb.

'''Sorry, we cannot activate your listing.'''
It seems you have an issue with your “Booking settings” in your Airbnb account. Please log into your Airbnb account and check what is set under the tab Booking Settings. You can find more information here: https://www.airbnb.com/help/article/1353/how-do-i-choose-who-can-instant-book-my-place

'''Listing shows as "Importing" in the Airbnb Extranet '''
Beds24 sent the data but it is stuck at Airbnb. Try the following:
1. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING
2. Click on "Disconnect"
4. Refresh the page then connect again
5. Wait a bit and then check the "Connection status"
If you then still see "Importing"in Airbnb contact Airbnb support and ask them to check why your listings are stuck. You might need to insist that they forward your request to someone who is qualified to do so.

'''You have reached your Airbnb access quota'''
Wait ten minutes and then try again. If it continues repeatedly let us know.

'''Your listing has been temporarily paused and can't be turned on until you reactivate it. '''
If you do not know what the problem is please check the Email Airbnb sent you, the messages in your Airbnb account or contact Airbnb support and ask them to help.

'''No "Update Airbnb" button'''
If you do not see an "Update Airbnb" button the connection is lost. Click the "Connect to Airbnb" Button. After the connection is restored you will see the update button.

'''Messages do not send or import to Beds24'''
Log into your Airbnb account and go to ACCOUNT -> PRIVACY AND SHARING. If you do not see 'Access and respond your messages' in the list of permissions, disconnect and then reconnect the Airbnb account.

'''Airbnb account is not connected, please connect account'''
Log into your Airbnb account

'''Receiving Requests/Inquiries for dates already booked'''
The problem is caused because Airbnb thinks your listing is a multi unit with more than one bookable unit.
This can happen if at any time you had a qty greater than one.
Once it happens, the only way to set it back to a standard listing is to disconnect the listing from Beds24 and then reconnect it.
This is because it is Airbnb policy not to change this listing type while it is connected.
It will then connect immediately as a standard listing with a qty of one and the calendar will sync properly.

'''No prices/availability in Airbnb'''
Your max_days_notice setting in Airbnb is set to zero which is making the listing unavailable.
You can adjust it directly in Airbnb, it is called maximum advance notice or similar.
Or you can set it to a specific value in Beds24 (Max Days in Advance = 365) and upload it to Airbnb via the Export to Airbnb button.
Note: {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > PRICING > Max Days in Advance = No Limit in Beds24 will not change the value already set in Airbnb.

==Common Errors==

'''Not Processed '''
Airbnb had a temporary problem processing the updates we send. This normally comes good by itself when Airbnb fixed the problem. Wait a bit then press "Update" wait for Airbnb to process the update you just sent and then click "Update status". If the problem persists after a couple of hours notify us via a support ticket.

'''You do not have permission to access this resource'''
Click "Disconnect" and then reconnect the room and to your listing in Airbnb.

'''Not Connected '''
You have disconnected the listing in Airbnb. Click "Disconnect" and then reconnect it.

'''Lat/Long outside of hosting country OR Lat/lng outside of hosting country OR Please set latitude/longitude in valid country for your listing'''
Check the country under which you have registered your Airbnb account is the same as the country your property is in. Check your settings for "Latitude" and "Longitude" are correct and match the address you have given.

'''Sorry, please contact support if you need to change the market of your listing.'''
Check if your settings for "Latitude" and "Longitude" are correct and do match the address you have given. Airbnb uses Google maps to validate addresses. You can check with address and latitude/longitude is in Airbnbs system when you click on "View all listings" and then on "content in Airbnb". If required, correct your data and then click "Update Airbnb". Check your Google map entry and if it is incorrect request Google maps to correct your location. If the error message persists go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT and set "Update Address" = No or contact Airbnb support. Give them the error message, your coordinates and your address and ask them to forward your request to someone in their team who is authorized to fix the problem at their end.

'''You can't change your listing's address once you've started receiving reservation requests. If you need to make an update, please contact support.'''
Please check your address details in Beds24 match the details at Airbnb, if you need to change them, please contact Airbnb support and ask them to assist.
If you do not need to change your address details then go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT and set "Update Address" = No.

'''The listing is in a prohibited vacation rental market. Please go to Airbnb to fix these issues.'''
Your listings is in an area for which Airbnb does not allow the use of the API connection. Contact Airbnb support and ask them to fill out the "Market Clearance Requests for Policy Form". This will the go the the department which can lift the restriction.

'''Last Error: [400] Error ID: XXXXXXXXX. There was an error processing the request. Your daily price is too low. The minimum is 13$'''
Go to Settings > Channel Manager > Property Content > Room Content and set a Rack Rate of at least 9€.
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Airbnb calculates prices based on USD so what they calculate changes with the currency exchange rate.

'''Last Error: [400] Error ID: XXXXXXXXX. There was an error processing the request. Please use a base price of at least €9 but no more than €21,467.'''
Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > PROPERTY CONTENT > ROOM CONTENT and set a Rack Rate which meets Airbnb's requirements.

'''Your longer stay discount must be greater than or equal to your shorter stay discount.'''
Check your discounts set in {{#fas:cog}} (SETTINGS) > AIRBNB > SPECIFIC CONTENT > PRICING, ensure the logic of your discounts meets Airbnb requirements.
In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set, a discount for 2 or more days, weekly or monthly. Use either the discounts for number of days or month/week but '''not both''' because the discount per days will override the discount per week/month.

'''The listing is subject to city registration. Please submit an application or input existing registration details'''
Airbnb require you to register your permit ID. Usually they will provide a link to a page inside the Airbnb system to do this. If you are unsure please ask Airbnb how to register. Also make sure you have entered your permit ID into Beds24 ({{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION "Permit ID").

'''There was an error processing the request. Hosting model validation error'''
For some regions the payout method needs to be set up before publishing the listing. Please log into your Airbnb account and set up the payout method.

'''You need to complete the API onboarding flow before publishing the listing'''
Login to your Airbnb Account, go to the listing, then click 'Fix' follow the instructions to complete the registration.

'''Listing is classified not suitable for children'''
Airbnb explains [https://www.airbnb.com/help/article/1348/if-i-specify-that-my-listing-is-safe-or-suitable-for-children--what-should-i-know here] how to specify that your listing is safe or suitable for children.

'''Too many redirects'''
Most likely you are using external pictures which do not link directly to your pictures or which redirect to another page. Using links to their storage place is not possible. You need to use direct links to your pictures.

'''document_uri has already been taken.'''
You see this error if you have previously connected the room to another Airbnb account. Log into this Airbnb account and stop the sync for this listing. If you can not do this send us a support ticket asking us to delete the URI from the endpoint.

'''Expired Token'''
Check if the listing has been deleted in Airbnb. If so you will need to send it again from Beds24.

'''The document has no document element'''
Check if the listing has been deleted in Airbnb. If so you will need to send it again from Beds24.

'''Your listings are almost ready'''
If after some time you still see "Your listings are almost ready" after clicking Beds24 Channel Manager Sync" in Airbnb and see "In progress" on the "Listings" page check that "Publish = Yes is set in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT.

'''Listing failed to import'''
Click on "Disconnect" then click on "Delete from Airbnb". Fix content errors. Then go back an publish the listing again.

'''Smart Pricing was not deactivated before connecting'''
If you forgot to deactivate smart pricing before setting the connection up you can do so from your mobile.

'''Access denied to Airbnb'''
Airbnb's server is currently unavailable. Try again later.

'''Please select a consistent property type and property group.'''
Check the 'Property Type" in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION and the 'Listing Type' match with the 'Property Type Group' you have selected in{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. Check the (?) for Property Type Group for the correct Listing Type for each group. Please also note that Airbnb has regional restrictions for some property types. Use the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> for information on which combinations are allowed. Check with Airbnb support if you have a problem with your property type.

'''Please specify the property and listing type'''
Check the 'Property Type" in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION and the 'Listing Type' match with the 'Property Type Group' you have selected in{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. Check the (?) for Property Type Group for the correct Listing Type for each group. Please also note that Airbnb has regional restrictions for some property types. Use the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> for information on which combinations are allowed. Check with Airbnb support if you have a problem with your property type.

'''This listing's property type does not support multiple inventories.''' OR '''room_type_invetory_not_supported'''
Check the 'Property Type" in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION and the 'Listing Type' match with the 'Property Type Group' you have selected in{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. Check the (?) for Property Type Group for the correct Listing Type for each group. Please also note that Airbnb has regional restrictions for some property types. Use the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> for information on which combinations are allowed. Check with Airbnb support if you have a problem with your property type.

'''Not enough beds for person capacity'''
Go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP > FEATURES and click on 'edit Bedroom' tab, select the appropriate room/bedroom configuration for your listing.

'''Not enough beds in room configurations'''
You do not have the appropriate bed configuration for the number of people you have selected in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP > Max Guests. Scroll to FEATURES and click 'edit Bedroom' and select the appropriate number of bedrooms/beds for your guests.

'''Sorry, we can't add that amenity right now. Please try again later.'''
This was a transient error caused by an update to the Airbnb amenities data format. The error message should not repeat but if you continue to receive error emails, then please create a SUPPORT ticket.

'''Please make sure a photo has been uploaded before adding accessibility amenity. If the previous review rejects your photos, you need to upload a new photo'''
You are trying to send an accessibility amenity but do not provide a picture for this amenity. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT where you can add the accessibility amenity with a picture in "Custom". Use the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> for further instructions.

'''All caps isn't allowed in listing titles.'''
Airbnb do not allow the Listing Name to be ALL Caps. Check the details in each of the sections below.
*Go to {{#fas:cog}} (SETTINGS) PROPERTIES > NAME
*Go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP > NAME
*Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > DESCRIPTIONS

'''Emojis/Special Characters isn't allowed in listing titles.'''
Airbnb do not allow the Listing Name to have emojis or special characters. Check the details in each of the sections below.
*Go to {{#fas:cog}} (SETTINGS) PROPERTIES > NAME
*Go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP > NAME
*Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > DESCRIPTIONS

'''Please select a consistent property type and space type'''
Check the details you have set in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION > PROPERTY TYPE, allow the setting you have selected in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > PROPERTY TYPE GROUP > LISTING TYPE. Use (?) Context help for the list of Property Types and Listing Types for Airbnb.

'''You can only host long-term rentals'''
Go to your Airbnb Account, switch to Hosting, and click on 'Fix Issues' button for the listing.
Follow the registration steps from Airbnb.

'''custom_daily_price_too_low_for_cleaning_fee''' OR '''Based on your cleaning fee of € XXX, the minimum nightly price you can charge is € YYY'''
Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > CUSTOM and change your Cleaning fee.
OR
Go to the Calendar and update the daily prices.

'''Listings of different pricing_availability_model_type can not use this endpoint.'''
Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING and click 'UPDATE' for each room/listing.

'''Suspended_state_appeal'''
Airbnb suspended the account. Please contact Airbnb support about this.

Airbnb Mapping

2023-12-26T16:47:21Z

Iuri: /* Bookings and Requests */

[[Category:Channel Manager]]
[[Category:Airbnb]]
[[Category:Messaging]]
[[Category:Error Messages from Channels]]
[[Category:Troubleshooting]]

<div class="heading">Connect and update listings to Airbnb</div>

This page is about the menu {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING and explains how to connect your rooms in Beds24 to existing listings in Airbnb and how to create new listings in Airbnb

Beds24 provides a certified 2-way API integration which offers you many additional features and functions which will make working with Airbnb easy for you.

To use the connection you need an [https://www.airbnb.com/e/ten-things-you-should-know-about-airbnb?irgwc=1&irclid=0IZQSnSSRxyNWT%3AQ-OUPCU2lUkAXtgQxDwyFTg0&ircid=4560&c=.pi73.pk4560_252311_en_beds24_10things&sharedid=en_beds24_10things&af=126295512 account with Airbnb].

=Capabilities=
You can connect one or multiple Airbnb account to
*Import listings from Airbnb which will create properties and/or rooms in Beds24.
*Create new listings in Airbnb from rooms in Beds24.
*Connect to existing listings in Airbnb to send updates from Beds24.

After you have mapped your listings Beds24 will automatically.
*Synchronize prices, availability and restrictions to Airbnb.
*Import bookings and booking modifications or cancellations.
*See all messages from Airbnb guests under "Messages".
*Communicate with your guests directly from the booking in Beds24 via the "Messages" tab and via Auto Actions.

You can also choose to
*Update all content including descriptions and pictures from Beds24
*Import booking requests

[[:Category:Channel Manager|Click here]] for general information on how the channel manager works.

<div style="display:">
==Capabilities per Sync Type==
Beds24 offers three different sync types which define which data can be updated to Airbnb.

{| class="wikitable"

! scope="col"|
! scope="col"| Occupancy based Pricing
! scope="col"| Per Day Pricing
! scope="col"| Rate Plans
|-

!style="text-align:left; background: #ffffff" scope="col" colspan =4| '''Prices and Availabilty'''

|-
!style="text-align:right" scope="row"|Prices
| Auto**
| Auto*
| Auto*
|-
!style="text-align:right;" scope="row"|Availability
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Min. Nights
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Max. Nights
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Closed to Arrival (CTA)
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Closed to Departure (CTD)
| Auto*
| Auto*
| Auto*
|-

!style="text-align:left; background: #ffffff" scope="col" colspan =4| '''Limited''' (sends "Pricing Settings" from {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > "Pricing Settings" in addition to "Prices and Availability" )
|-

!style="text-align:right;" scope="row"|Listing Currency
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Guest Included
| N/A
| Auto*
| N/A
|-

!style="text-align:right;" scope="row"|Extra Person Price
| N/A
| Auto*
| N/A
|-

!style="text-align:right;" scope="row"|Dates with no Price
| N/A
| Auto*
| N/A
|-

!style="text-align:right;" scope="row"|Discounts (2-28 days)
| N/A
| Auto*
| N/A
|-

!style="text-align:right;" scope="row"|Max Days in Advance
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Advance Notice (Hours)
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Advance Notice Requests
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Early Bird Days to Check-in & Discount
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Last Minute Days to Check-in & Discount
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Non refundable discount
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Custom Fees & Pass Through Taxes
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Rack Rate (Default daily price)
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Instant Book
| Manual
| Manual
| Manual
|-

!style="text-align:right;" scope="row"|Pre-Booking Message
| Manual
| Manual
| Manual
|-

!style="text-align:right;" scope="row"|Cancellation Policy
| Manual
| Manual
| Manual
|-

!style="text-align:right;" scope="row"|Check-in start
| Manual
| Manual
| Manual
|-

!style="text-align:right;" scope="row"|Check-in end
| Manual
| Manual
| Manual
|-

!style="text-align:left; background: #ffffff" scope="col" colspan =4| '''Everything''' (sends full content additionally to "Prices and Availability" and "Limited")
|-

!style="text-align:right;" scope="row"|Listing details
| Manual
| Manual
| Manual
|-

!style="text-align:right;" scope="row"|Descriptions
| Manual
| Manual
| Manual
|-

!style="text-align:right;" scope="row"|Bedrooms
| Manual
| Manual
| Manual
|-

!style="text-align:right;" scope="row"|Picture
| Manual
| Manual
| Manual
|-

|}

<nowiki>*</nowiki>You can always manually trigger an update

<nowiki>**</nowiki>Including Extra person price from Daily Prices
</div>

= Limitations =
*Blocked dates in Airbnb are NOT imported, you need to block in Beds24.
*You can only connect listings which are live on Airbnb.
*Listings in properties which Airbnb considers "traditional hospitality" like hotels, Bed & Breakfast rooms and small inns are approved by Airbnb on a case by case basis.
*If you do not have daily prices or rates in which "Airbnb" is activated in the "Channels" tab the "Base Price" (Rack Rate) will be used up to a year in advance.
*Smart Pricing is not available for API connected listings.
*Airbnb applies the minimum stay " first night only" meaning restrictions must only be satisfied for the arrival date of the booking but not on every day of the booking.
*Airbnb does not allow Co-hosts to use their API. This means if you are a Co-Host Airbnb will not allow you to connect your co-hosted listings via Beds24 (or any other channel manager). Solutions to this limitation are:
**Ask the host to transfer their account to you.
**Your hosts make the connection between their Airbnb accounts and Beds24 themselves'''
***You can create a (temporary) subaccount in Beds24 for each of your hosts. Your hosts will have a login where they then can connect their Airbnb accounts.
***If you manage a large number of properties we can give you the "Connect with Airbnb Account" button. Your hosts will then be able to use this button outside of Beds24 so they will not need to log into Beds24 to allow the connection.

=Before you connect=
==Prices==
*We can only send availability if you have set up prices which are activated for Airbnb under "Channels" in the Daily Prices or Rates.
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> This tutorial explains how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].
*Airbnb requires a "Base Price" (Rack Rate) which you can set under {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > PROPERTY CONTENT > ROOM CONTENT. Make sure you are prepared to accept a booking for the "Base Price. If you do not have daily prices or rates which are activated for channel management or rates in which "Airbnb" is activated the rack rate will be used up to a year in advance.
*In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set rules for dates with no price. If you require minimum stays we recommend you set this to the default "Close the Room" because we can not send minimum stays to the Base Price.
*You can set a multiplier to mark your price up or down.

==Bookings and Requests==

<div class="warning">{{#fas:exclamation-triangle}}In instances of Airbnb bookings cancelled by the host, marked as "Cancelled by Host," please note that Airbnb maintains a restriction preventing the reopening of dates for the same property. This limitation affects Beds24 Channel Manager, and while the dates remain blocked on Airbnb and Beds24, they will continue to be available on other connected channels.
</div>

When you use the API connection Airbnb only allows instant bookings. In {{#fas:cog}} (SETTINGS) > CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set which groups of guests are allowed to book. Strictest is only to allow experienced Airbnb guests who provide government ID to book.

In {{#fas:cog}} (SETTINGS) > CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can also add a "Custom Value" if you allow guests to send a request if they want to stay longer than your maximum stay rule allows.

After the connection has been successfully set up you can import upcoming existing bookings from Airbnb and all new bookings will automatically import.

Inquiries and requests are only imported if you opt in to importing them.

Other bookings can be uploaded as a .csv file in {{#fas:cog}} (SETTINGS) PROPERTIES.

To manually add or blocked dates click on the suitcase icon in the CALENDAR or on "Add Booking" at the top.

If you do not need the actual booking you can adjust the availability in the CALENDAR in the row "Inventory". The number shows rooms remaining to sell. They can be edited to quickly change your availability. Double-click to open a pop-up and save the changes. (it is only possible to lower the number based on the value in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP "Quantity of this type" and any existing bookings).

Airbnb collects the payment from your guest. Channel collect payments will be shown in the booking invoice if {{#fas:cog}} (SETTINGS) CHANNEL MANAGER under “Channel Collect Invoice” is set to import them. If you want to import the "Expected Payout amount" or the "Expected Payout and actual payment" from Airbnb you need to set this in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER under "Airbnb" "Invoice".

By changes or updates of an existing booking, Airbnb will not dynamically update the cost for extra guests if a reservation alteration is initiated by either the host or the guest.

The host can reject the reservation alteration and can update the guest count and the cost of the extra guests, then send the alteration to the main guest, who will need to accept the new reservation.

==Properties, rooms and room types ==
A listing in Airbnb is a room in Beds24.

Our connection supports room types with a quantity of more than one. If you want to send a quantity of more than one you can not use "House" as the property type.

The name sent is:
*For properties with one unit: property name
*For properties with more than one unit type it consists of property name - room name.

==Local legal requirements==
Airbnb will only accept any listing which comply to local laws. Ensure you comply with any permitting, zoning, safety, and health regulations, inform yourself about any local taxes or business license requirements or other regulations that may apply.

[https://www.airbnb.com/help/article/1386/responsible-hosting-in-japan Japan], [https://www.airbnb.com/help/article/1385/responsible-hosting-in-portugal Portugal] , [https://www.airbnb.com/help/article/1388/responsible-hosting-in-spain Spain], [https://www.airbnb.com/help/article/1383/responsible-hosting-in-france France], [https://www.airbnb.de/help/article/1391/responsible-hosting-in-germany Germany]

For other regions please check the Airbnb help pages.

=Set the connection up=
==Property settings==
If you have multiple rooms in a property these settings will apply to all rooms in the property.

'''Step 1: Connect your Airbnb account to your property'''

Each property can connect to one Airbnb Account. Select the Airbnb account you want to connect to.

If no Airbnb account is available go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > ACCOUNTS and connect your account.

'''Step 2 - Apply a multiplier to mark your prices up or down (optional)'''

If you want to add a multiplier to your prices add a '''*''' followed by the multiplier number.

The multiplier applies to all prices and fees which are sent.

For example '''*1.23''' will multiply all prices by 1.23 (i.e. raised by 23%).
Lower prices can be sent with a multiplier less than 1, i.e. '''*0.85''' will send a price 85% of the normal price (i.e. lowered by 15%)

To convert the price of bookings imported add a * after the multiplier, for example '''*1.23*''' will divide the price of the booking by 1.23.

You can also use currency conversion template variable. All currencies supported by the booking page currency selector can be used.

For example *[CONVERT:IDR-EUR] will convert Indonesian Rupees to Euros.

'''Step 3: Check the currency setting is correct'''

Airbnb only supports following currencies: ARS,AUD,BRL,CAD,CHF,CNY,CZK,DKK,EUR,GBP,HKD,HUF,IDR,ILS,INR,JPY,KRW,MYR,MXN,NOK,NZD,PHP,PLN,RUB,SEK,SGD,THB,TRY,TWD,USD,VND,ZAR

If you are using a different currency in Beds24 select one of the above and use the multiplier (above) for conversion.

'''Step 4 - Import inquiries from Aribnb (optional)'''

If you import inquiries Beds24 will create a booking with the status "Enquiry". If the request turns into a confirmed booking the status will automatically change. If you want to automatically cancel requests which do not turn into confirmed bookings you can set up an [[Auto_Actions|Auto Action]] to automatically cancel the booking after a certain period.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Bookings with the status "Enquiry" do not block the room. If you want to block the room for example if you have made the guest an offer you need to change the status manually.

'''Step 5 - Assign an invoicee (optional)'''

If you need to send invoices which are different from your standard invoice you can use the [[Invoicees|invoicee]] function.

==Connect listings you already have on Airbnb==
By mapping a room you connect it so it can update a listing in Airbnb.

'''Step 1 - Change the pricing model (optional)'''

Select "Occupancy Pricing" if you want to send prices for different numbers of guests and/or different length of stay. See the chapter "Pricing Models" below for more information.

Press SAVE.

'''Step 2 - Check which prices will send '''

Go to the "Mapping" tab again and then scroll down to "Room Mapping" and then click on "Price Data" under "View" to check which prices and availability will be sent. If you see no prices or no availability in the list, check if you have prices set up for your listing on Airbnb.

'''Step 3: Select your sync type'''

With sync type '''Prices & Availability''' Beds24 will only update your price data (including number of guests, extra person price, base price, max stay, minimum stay, max days in advance, advance notice/same day booking cut off) and availability and import bookings. If you want to change your discounts, descriptions, pictures, or other settings you do this in Airbnb.

With sync type '''Limited''' Beds24 will update your price data (including number of guests, extra person price, base price, taxes and fees, max stay, minimum stay, max days in advance, advance notice/same day booking cut off, last-minute discount, early-bird discount, weekly discount, monthly discount) and availability and import bookings. If you want to change your descriptions pictures or other settings you do this in Airbnb.

With sync type '''Everything''' also your existing listings descriptive content will be overridden by the descriptive content in Beds24 and can no longer be edited in Airbnb.

If you want to sync everything your listing needs to meet Airbnbs requirements. If you see a red button "Fix Content Errors" your listing does not meet Airbnb requirements. Click on the button. Any settings which do not meet Airbnb requirements are highlighted on red. Click on the links to go to the settings where you can fix the problems.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Always go to "View Content" to check what will send to Airbnb before selecting '''Everything'''.

'''Step 4: Connect'''

Click "Connect" and select the corresponding listing to this room to make the connection.

If you have changed the sync type to "Everything" you need to press SAVE before connecting.

'''Step 5: Check that the connection is working properly'''

#Click on "View actual data and check the prices you see there are as you expect
#Allow a bit of time for Airbnb do process the data you have sent then click on "Update". If Airbnb returns an error message scroll down to the "Troubleshooting" section to see why Airbnb sends the error and how to fix it. If you receive an error which is not listed below send us a support ticket.
#Click on "Airbnb Listing" link to open the listing on Airbnb select dates to check the listing is bookable but do NOT finish the booking.

'''Step 6: Import upcoming bookings'''

Click on "Import existing bookings" to import the bookings you already have in Airbnb. Bookings previously imported via the Airbnb iCal connection will not import. We recommend you delete them before you press the button.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Blocked dates are not sent by Airbnb, manually update the dates in Beds24 calendar.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> We will import bookings from the last four weeks that are currently ongoing and have not yet reached their check-out date. However, please note that exceptionally long-term stays, those exceeding four weeks, will not be included in the import.

[[File:Airbnb_Synctyp_Prices_Availability.mp4|640px]]

[[File:Airbnb_Synctyp_Everything.mp4|640px]]

=Create a new listing=

'''Step 1 - Select "Sync Type" Everything'''

Airbnb will only publish your listing if you send the full content.

Set "Sync Type" = Everything then press SAVE.

Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > PUBLISH = NO

Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > UPDATE ADDRESS = YES then press SAVE.

'''Step 2 - Check if your content meets Airbnbs requirements'''

Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > VIEW CONTENT to revise which data will send to Airbnb. Any settings which do not meet Airbnbs requirements are highlighted on red. Click on the links to go to the settings where you can fix the problems.

<span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> If you see a red button "Fix Content Errors" your listing does not meet Airbnbs requirements. Click on the button to get to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > VIEW CONTENT.

'''Step 3 - Check which prices will send'''
Go to the "Mapping" tab again and then scroll down to "Room Mapping" and then click on "Price Data" under "View" to check which prices and availability will be sent. If you see no prices or no availability in the list, check if you have prices set up for your property on Beds24.

'''Step 4: Export to Airbnb'''

When your content meets Airbnbs requirements you can click "Export'''.

'''Step 5: Complete Airbnb Registration'''

Login to your Airbnb Account, go to Listings, click on the listing, then click 'Fix' and complete the Airbnb Registraion actions.

'''Step 6: Check that the connection is working properly'''

#Click on "View actual data and check the prices you see there are as you expect
#Allow a bit of time for Airbnb do process the data you have sent then click on "Update". If Airbnb returns an error message scroll down to the "Troubleshooting" section to see why Airbnb sends the error and how to fix it. If you receive an error which is not listed below send us a support ticket.
#Click on "Airbnb Listing" link to open the listing on Airbnb select dates to check the listing is bookable but do NOT finish the booking.

[[File:Create_a_new_listing_on_Airbnb.mp4|640px]]

=Airbnbs review and publishing process =
Connecting to an existing lisitng or creating a new listing triggers Airbnb's automated review. The review validates the listing against the [https://www.airbnb.com/help/article/2350/what-are-the-policies-for-listings-created-through-api-connected-software API Program Listing Requirements].

Click on "Check Connection Status" to see the status at Airbnb.

If the listing is rejected, the message you see there tells you the reason. Fix the problem and the click "Update" to resubmit the listing.

Some listings require manual approval, in which case the status will remain as "ready for review". Once these listings are reviewed by Airbnb, you will see the result when you click on "Check Connection Status".

=Updates=
*Changes to availability and prices will be instantly sent to the channel.
*Changes for settings for example minimum stays, the multiplier or number of rooms will send with the next update. Click on "Update" if you want to push them through instantly.
*Content updates are only sent on demand. If you change content you will need to click "Update" to send the changes.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> It can take Airbnb a couple of minutes to process the data we sent.

If you make changes to values which are sent from Beds24 in Airbnb they will be overridden with the next update.

=Reviews=
After the guest has checked-out, you can send the review to Airbnb via the "Mail & Actions" tab in the booking in Beds24.

If a guest sends you a review, you can also view it in Beds24 via the "Mail & Actions" tab and send the guest a reply from there.

=Change the Sync Type=
If you want to change the sync type all you need to do is change the setting and then press SAVE.

=Disconnect or terminate the connection=
*To disconnect a listing to manage it manually go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING and click on "Disconnect".

*Click on "Disconnect" {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > ACCOUNTS.. This will set all your listings in this Airbnb account to "manual" so you can manage it manually. If you want to update the listing from Beds24 you will need to reconnect it.

If you do not want to use the API connection at all any more also disconnect the account in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > ACCOUNTS.

You can also disconnect your Airbnb account from Beds24 in Airbnb. Log into your Airbnb account and go to ACCOUNT > PRIVACY AND SHARING and remove the Beds24 app.

<div class="warning">{{#fas:exclamation-triangle}} When a listing is disconnected Airbnb resets some values to their defaults:
*minimum stay is set back to 1
* "Closed to arrival" and "Closed to departure" gets removed
*"Maximum stay" gets reset to 1125.
If you do not want these values you will need to change them. If reconnect a listing in Beds24 press "Update" after you reconnected to push the values from Beds24.
</div>

=Options for the sync types=
==Pricing models==
Airbnb supports different pricing models.

<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> Click on the "Price Data" Button to check which prices and availability will send.

===Per Day Pricing===
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> Choose '''Per Day Pricing''' (the default) if you have only ONE price per date.

If you have multiple prices activated for Airbnb with different minimum stays the system will send the price with the lowest minimum stay. Of the ones with the lowest minimum stay the one with the highest occupancy will be used.

If you use daily prices with "Extra Person" prices your daily price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value so the price for the full occupancy can send.

Only a global max. stay which is taken from {{#fas:cog}} (SETTINGS) > PROPERTIES > ROOMS > SETUP can send.

In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set
*The number of guests for which the daily price applies.
*An extra person price.

For example, you have a room for 3 people, you charge 50€ for 2 people and 15€ for 3rd person, create a Rate with Room price - 50 - Upt o 2 people. Then go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > and set Guests included = 2, Extra Person Price = 15

===Per Occupancy (LOS) Pricing===
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> Choose '''Per Occupancy Pricing''' if you want to send prices for different occupancies and/or different length of stay.

If you use rates the price for each occupancy defined in Beds24 and prices for different length of stay can be sent.1 person, 2 person and room price will send. Room price will send for specified occupancy. Multiple rates with different occupancies can send. Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rates can not be sent.

If you use daily prices the daily price will send including occupancy. Multiple occupancy prices can send. Extra person price will send.

The "Min Stay" set in the Calendar, Daily Prices or Rates will send.

We can send prices up to 28 days but guests can book longer stays if there are no restrictions. Airbnb will apply the average of the price of 28 days for days 29+.

The "Max Stay" set for the room will send. Max stays set in the prices will be ignored.

<span style="color:#019cde; font-size: 150%;“ >{{#fas:info-circle}} </span> Beds24 sends the price for max. 16 guests. If your property accommodates more than 16 guests use "Per Day" pricing with an extra person price.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Due to limitations with Airbnbs multi calendar Airbnb can not show the correct prices in your Airbnb Extranet. The correct prices will be shown to the guest though and the prices sent from Beds24 will be applied for all bookings. If you want to check prices on Airbnb please start a booking for your listing.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Due to limitations at Airbnb if there is a change to the number of guests, Airbnb will not dynamically update the cost for extra guests if a reservation alteration is initiated by either the host or the guest.

The host can reject the reservation alteration and can update the guest count and the cost of the extra guests, then send the alteration to the main guest, who will need to accept the new reservation.

===Rate Plans===
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> '''Rate plans''' are the pricing model of choice if you want
*to offer a refundable and a non-refundable option and
**set prices for refundable and non-refundable instead of Airbnbs fixed discount option
**control the cancellation policy for refundable and non-refundable prices
**control availability of the refundable/non-refundable booking option.
*parity with other channels which support rate plans i.e. Booking.com or Expedia.

You can create up to 10 rate plans which can be used for all listings in the Airbnb account. A maximum of 2 rate plans will be displayed to guests at a given time depending on the cancellation policy. Airbnb will display one refundable and another non-refundable rate plan and out of these (a) the lowest and (b) the most flexible rate.

A price for each occupancy defined in Beds24 can be sent.
*If you use daily prices the daily price will send including occupancy. Multiple occupancy prices can send on each rate plan. Extra person price will send.
*If you use rates 1 person, 2 person and room price will send. Room price will send for specified occupancy. Multiple rates with different occupancies can send on same rate plan. Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rate can not be sent.

If you want to send prices for different length of stay you need a rate plan for each.

The "Min Stay" and "Max Stay" set in the Calendar, Daily Prices or Rates will send.

For more information and setup instructions click [[Airbnb_Rate_Plans |here]].

==Discounts==

If you have "Early Bird" or "Last Minute" prices which are activated for Airbnb these will automatically send. Airbnb will not mark these as promotions though.

In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set:
* A discount for 2 or more days, weekly or monthly. Use either the discounts for the number of days or month/week, but not both because the discount per day will override the discount per week/month.
* A discount for "Non Refundable" bookings. If you select a sync type "Limited," you can set a non-refundable discount in your Airbnb extranet.
* Early Bird and Last Minute Discounts which Airbnb will mark as promotions.

You can also create "Pricing Rules" directly in Airbnb, but we recommend you set all prices in Beds24 to avoid confusion.

<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> Early bird or Last Minute offer are only marked as promotions if the price drops at least 10% from what Airbnb defines as the last 30 days median price. If you use both early bird and last minute and want to remove one, you will need to remove both because Airbnb will only remove them together. After you have clicked "Update" to send the change, you can reactivate the one you want to keep.

Please refer to Airbnb for more information on [https://www.airbnb.com/help/article/3421#:~:text=There%20may%20be%20a%20few,other%20discounts%20or%20promotions Discounts].

==Fees and taxes==
If you apply fees or taxes you need to send them from Beds24.
*Cleaning fee

You can set under {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > PROPERTY CONTENT > ROOM CONTENT.

Other fees supported by Airbnb can be sent as CUSTOM value in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER >AIRBNB > SPECIFIC CONTENT. If you apply a linen fee Airbnb will add this to the cleaning fee.

*PETFEE 45 (for example)

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you have a price multiplier in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB, > MAPPING this will also be applied to the Cleaning fee. If you want to over ride this, then use a CUSTOM value in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER >AIRBNB > SPECIFIC CONTENT.

*If you want to send taxes click on "Check if you are eligible to send taxes" in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. If Airbnb allows you to send taxes you can set them under "Custom". Please click on the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span>for "Custom" for detailed instructions

==Permit / Registration/ License==
In some locations Airbnb.com require the License/Registration number of the owner. Please also see under "Local legal requirements above"

If this is required for your property, please go to {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION "Permit ID" and enter your details.

Permit IDs in Beds24 are set per property. If you have a different permit Id than the one set for the property you can set a room specific permit as "Custom" value in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT.

=Send and receive messages =
You can get communicate with Airbnb guest directly from Beds24. This function works for:
*Confirmed bookings
*Inquiries/Requests - if you receive a message from a potential guest inquiring Beds24 will create a request booking. If the request turns into a confirmed booking the status will automatically change. If you want to automatically cancel requests which do not turn into confirmed bookings you can set up an [[Auto_Actions|Auto Action]] to automatically cancel the booking after a certain period.

You can view all messages from the "Messages" component on the DASHBOARD and individual communication from the "API Messages" tab in the booking. You and your guests will see the messages in Airbnb.

To use this function you should:

1. Add the component "API Messages" to your [[:Category:Dashboard|DASHBOARD]]

2. To send Auto Action Emails via messaging set "Send Message" on the "Messaging" tab in the Auto Action to one of the API options. We will remove the HTML from the message because Airbnb does not support HTML. You have the option to add a plain text message for this purpose.

Airbnb supports attachments in JPG, GIF and PNG format.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you have moved the booking to a different room (manually or via dependencies), then ensure that both properties/rooms are connected with the same Airbnb account, otherwise this function will not work.

=Content for sync type "Everything"=
If you use this sync type all updates should be done in Beds24 (not in Airbnb) because changes you make in Airbnb will be overridden with the next update.
==Requirements and limitations from Airbnb==
*Phone numbers, email addresses and URLs are not allowed in the host profile.
*No internal housing codes in the Name.
*Descriptions must be unique and well written, paragraph breaks and spacing should be used. Content in ALL CAPS will lead to a listing’s rejection.
*France Only: Bed & Breakfast listings should have B&B in the title.

==Languages==
The content is sent in the language which is activated as default language for the booking page in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > INTERNATIONALIZATION.

If you have activated multiple languages and entered your descriptions in these we can multiple languages if you set "Allow Multi-Language" = Yes in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. Please check the context help before changing the setting.

Following languages are supported by Airbnb and Beds24: Bahasa Indonesia, Catala, Dansk, Deutsch, English. Español, Eλληνικά, Français, Hrvatski, Italiano, Magyar, Nederlands, Norsk, Polski, Português, Suomi, Svenska, Íslenska, Čeština, Русский, עברית, ภาษาไทย, 中文, 日本語 ja
한국어.

==Property Type ==
Most of the property types which Airbnb supports can be selected in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION.

Other Airbnb property types can be added as "Custom" values in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT.

== Bedrooms and bathrooms==
Bedrooms and bathrooms can be set up in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SET UP.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Set up bedrooms and bathroom either in the property OR the room. If you set them up in both you will double them up. Do not send additional bathroom amenities if you have a full bathrooom.

Bedrooms and bathrooms are configured by feature codes which are entered in the "Features" field.

*Click on the "Edit " button next to the "Features" field.
*In the pop up click on "Bedroom" or "Bathroom".
*Set the type and use the selectors to define the features within each room.
*If you have multiple bedrooms or bathrooms make sure you define them all. If you have more than 2 rooms click "Close" and SAVE. The system will then automatically add more rooms when you click on the "Edit" button again.
*Close the pop up and then press SAVE.

You can also manually add bedrooms and bathrooms and amenities. For more information see "All feature codes" below.

*If you have multiple bedrooms or bathrooms make sure you define them all.

*If you have more than 2 rooms click "Close" and SAVE. The system will then automatically add more rooms when you click on the "Edit" button again.
*Close the pop up and then press SAVE.

Requirements from Airbnb:
*Studio apartments should have 1 bedroom.
*Any properties with more than 10 bedrooms must be listed as having “10 bedrooms.” On the front end this will appear as “10+ bedrooms.”

You can also manually add bedrooms and bathrooms and amenities. For more information see "All feature codes" below.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span>: Airbnb does not support all available features available in Beds24.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you add a crib in a bedroom Airbnb will display the crib as a bed. If you do not want to do this add BED_CRIB in a new line.

BATHROOM

BATHROOM_FULL

BATHROOM_HALF

BEDROOM

BED_AIRMATTRESS

BED_BUNK

BED_CRIB

BED_COUCH

BED_DOUBLE

BED_FLOORMATTRESS

BED_FUTON

BED_HAMMOCK

BED_KING

BED_QUEEN

BED_SINGLE

BED_SOFA

BED_TODDLER

BEDROOM

BEDROOM_ENSUITE

BEDROOM_LIVING_SLEEPING_COMBO

BEDROOM_OTHER_SLEEPING_AREA

If you have a murphy bed it will send as single bed.

== Amenities ==
Amenities can be set up for the property (SETTING->PROPERTIES->DESCRIPTION) or per room ({{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SET UP).

Criteria which apply to all rooms in the property should be set up with the property. They will be automatically applied to all rooms in the property.

Criteria which only applies to one room should be entered in the room.

Make sure you do not create duplicates.

Example 1: All units (rooms) have Wifi. In this case you can set up the Wifi in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION. The number will be applied to all room/units.

Example 2: You have one unit with Wifi and another unit without Wifi. In this case set the Wifi up in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SET UP.

Amenities are configured by feature codes which are entered in the "Features" field.

*Click on the "Edit " button next to the "Features" field.
*In the pop up click on "Amenities".
*Tick the amenities you provide.
*Close the pop up and then press SAVE.

If you provide '''"Essentials"''' you will need to tick "linens", towels and "toiletries".

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you have "Accessability" amenities Airbnb requires you to provide a picture for each amenity which they review. You can add these amenities and the pictures in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT under "Custom".

You will find a list all all "Accessability" amenities below under "All Feature Codes".

You can also manually add bedrooms and bathrooms and amenities. For more information see "All feature codes" below.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you do not select select child friendly amenities Airbnb might classify your listing as "Not safe or suitable for children (0-12 years)"

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Airbnb does not support all available feature codes. Make sure you pick five features which are supported by Airbnb.

==Pictures==
You can define in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT which pictures will be used.

Double check you have entered "Captions" for every picture.

Requirements and limitations from Airbnb:
*Airbnb requires a '''minimum of 1 picture per listing with high-resolution (800x500 pixels).
*Bedrooms should be included in the photos so that users are able to see accommodations.
*Listings with stock photos or with photos including non Airbnb watermarks will be rejected.
*Listings with photos containing contact information (email addresses / phone numbers) will be rejected.

<div class="warning">{{#fas:exclamation-triangle}} Airbnb requires Captions. If you change pictures make sure you change/add the caption in (SETTINGS) BOOKING ENGINE > PICTURES so Airbnb recognizes the new picture.</div>

<div class="warning">{{#fas:exclamation-triangle}}Be careful changing pictures when listed in an Airbnb category. If you remove or change the picture Airbnb has choosen as your category picture you will be removed from the category.</div>

== Check-in / Check-out ==
In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > PROPERTY CONTENT you can set 'Check-in start', 'Check-in end' and 'Check-out end'.

If you want to

*send different times to Airbnb than to other channels
*send 25 for check-in
*send 25 or 26 for check-out
*offer flexible check-in

you can add this in SETTINGS > CHANNEL MANAGER > AIRBNB.COM > SPECIFIC CONTENT "Custom". [[Setting/custom|More information]].

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Airbnb requires at least two hours between check-in start and check-in end.

==House Rules and Children==
*Airbnb counts children 2-12 years as guests.
*Infants from 0-2 years are not counted as guests.

By default children are allowed.

To disallow children and/or infants use the feature codes for children not allowed/infants not allowed or adults only.

If you do not allow children and/or infants Airbnb requires a textual explanation. You can add this in
SETTINGS > CHANNEL MANAGER > AIRBNB.COM > SPECIFIC CONTENT "Custom". [[Setting/custom|More information]].

For house rules you can optionally add a textual description. The house rules plus (if you want to send) their descriptions can be entered in SETTINGS-> CHANNEL MANAGER-> AIRBNB.COM-> SPECIFIC CONTENT "Custom".

==Airbnb specific content ==
Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT or click on the "Edit specific content for Airbnb" link to check and customize. specific content for Airbnb.

= All feature codes =
You can also manually add bedrooms and bathrooms and amenities typing the feature codes exactly as listed below into the "Features" field.

Example: One bedroom with a double bed and a crib

BEDROOM BED_DOUBLE BED_CRIB

Example: The property has 2 bathrooms one full and one half

BATHROOM_FULL
BATHROOM_HALF

Add feature codes one for each feature separated by spaces.

Example: A property has a kitchen, television and internet
KITCHEN TELEVISION INTERNET

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Airbnb does not support all available feature codes and there are also Airbnb specific features which can be manually added in the "features" settings. These feature codes are supported:

==Amenities==
AIR_CONDITIONING

BEACH_ESSENTIALS

BALCONY

CLEANING_PRODUCTS

CLOSET

CLOTHES_DRYINGRACK

CO_DETECTOR

CONDITIONER

DRYER

ELEVATOR

EXTRA_PILLOWS_BLANKETS

EV_CHARGER

FAN_PORTABLE

FIRE_EXTINGUISHER

FIRE_PIT

FIREPLACE

FIRST_AID_KIT

GAMES

GARDEN

GRILL

GRILL_EQUIPMENT

HAIR_DRYER

HAMMOCK

HANGERS

HEATING

IRON_BOARD

LINENS (if all of TOILETRIES, TOWELS and LINENS are used, this sends as "Essentials")

LIVING_ROOM

MOSQUITO_NET

OUTDOOR_FURNITURE (for outdoor seating)

PARKING

PARKING_PAID

PARKING_POSSIBLE

PIANO

POOL_TABLE

PRIVATE_ENTRANCE

ROOM_DARKENING_SHADES

TOILETRIES (body soap)

SAFETY_CARD

SHAMPOO

SHOWER_GEL

SMOKE_DETECTOR

SOAP

STEREO

TOWELS

TRASH_COMPACTER

WASHER

WATER_HOT

==Business==

==Entertainment==
TV

CABLE

VIDEO_GAMES

==Food and Drink==
BREAKFAST_INCLUDED

==Internet==
ETHERNET

INTERNET

WIFI

WIFI_POCKET

==Kitchen==
KITCHEN

KITCHEN_OUTDOOR

BAKING_SHEET

BLENDER

COFFEE

COFFEE_MAKER

COOKING_BASICS (is sent if both "DISHES_UTENSILS" and "SPICES" is selected)

DISHES_UTENSILS (is sent in combination with "SPICES" as "Cooking Basics")

DISHWASHER

FREEZER

GLASSES_WINE

KETTLE

OVEN

STOVE

REFRIGERATOR

REFRIGERATOR_MINI

RICE_MAKER

SPICES (is sent in combination with "DISHES_UTENSILS" as "Cooking Basics")

TOASTER

==Location==
BEACH_FRONT

LAKE (lake access in Airbnb)

SKI_IN

SKI_OUT

WATER_VIEW

==Pets==
PETS_CONSIDERED

==Pool & Wellness==
GYM

POOL

POOL_HEATED

POOL_INDOOR

POOL_PRIVATE

==Services==
DOORBELL

DOORMAN

RECEPTION_24HOUR

LUGGAGE_DROPOFF

CLEANING_BEFORE_CHECKOUT

BICYCLE_RENTAL

==Sports==
BOAT_SLIP

FITNESS_CENTER (for exercise equipment)

KAYAK_CANOE

TABLE_TENNIS

==Suitability==
ADULTS_ONLY

CHILDREN_NOT_ALLOWED

EVENTS_ALLOWED

INFANTS_NOT_ALLOWED

LAPTOP_FRIENDLY

LONG_TERM_RENTERS

SMOKING_ALLOWED

==Accessibility==
PARKING_DISABLED

STEP_FREE_ACCESS_BATHROOM

GRAB_RAILS_IN_SHOWER

GRAB_RAILS_IN_TOILET

ROLLIN_SHOWER

SHOWER_CHAIR

WIDE_DOORWAY_BATHROOM

TUB_WITH_SHOWER_BENCH

WIDE_CLEARANCE_TO_SHOWER_AND_TOILET

STEP_FEE_ACCESS_BEDROOM

WIDE_DOORWAY_BEDROOM

SINGLE_LEVEL_HOME

COMMON_SPACE_STEP_FREE_ACCESS

COMMON_SPACE_WIDE_DOORWAY

HOME_STEP_FREE_ACCESS

PATH_TO_ENTRANCE_LIT_AT_NIGHT

HOME_WIDE_DOORWAY

FLAT_SMOOTH_PATHWAY_TO_FRONT_DOOR

==Family==
CHANGING_TABLE

BABY_BATH

PACK_N_PLAY_TRAVEL_CRIB

FIREPLACE_GUARD

BABY_MONITOR

OUTLET_COVERS

TABLE_CORNER_GUARDS

WINDOW_GUARDS

CHILDRENS_DINNERWARE

BABYSITTER_RECOMMENDATIONS

==Bedroom==
BEDROOM

BEDROOM_ENSUITE

BEDROOM_LIVING_SLEEPING_COMBO

BEDROOM_OTHER_SLEEPING_AREA

BED_AIR MATTRESS

BED_BUNK

BED_CRIB

BED_COUCH

BED_DOUBLE

BED_FLOOR_MATTRESS

BED_FUTON

BED_HAMMOCK

BED_KING

BED_QUEEN

BED_SINGLE

BED_SOFA

BED_TODDLER

==Bathroom==
BATHROOM

BATHROOM_FULL

BATHROOM_HALF

BATH_BIDET

BATH_SHOWER_RAIN

= Troubleshooting and common errors =

==Troubleshooting==

'''You need to complete the API onboarding flow before publishing the listing'''
Beds24 sent the data but the Airbnb requires you to complete the registration process. Try the following:
1. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > PUBLISH = NO, click Save.
2. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING > scroll to the listing and click 'CHECK CONNECTION STATUS'
3. Click on 'Request review at Airbnb' (red button)
4. Refresh the page then click on the Airbnb listing id.
5. Go to your Airbnb Account, switch to Hosting, and click on 'Fix Issues' button for the listing.
6. Click on 'FIX' and follow the registration steps from Airbnb.
7. Click 'Publish'
<embedvideo service="youtube"><embedvideo service="youtube">https://youtu.be/gLwJWPTgrdw</embedvideo>

'''Unable to perform action. Please try again later or contact support if you need immediate assistance'''
Go to your Airbnb Account, switch to Hosting, and follow the steps in Airbnb to verify your account.

'''Unfortunately, a server error prevented your request from being completed. Airbnb may be undergoing maintenance or your connection may have timed out. Please try again.'''
If you continue to see this error message being reported, then check if there is an outage at Airbnb, we will send an update as soon as their system is restored.
Or go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING > scroll to the listing and click 'UPDATE'.

'''Calendar will not Load, it will only show a loading spinner wheel.'''
Please check that you have prices set and they are sending to AirBnb, have a look under
{{#fas:cog}} (SETTINGS) > CHANNEL MANAGER > AIRBNB > MAPPING, and click on "Price Data" to check if prices are being sent to AirBnb.

'''Sorry, we cannot activate your listing.'''
It seems you have an issue with your “Booking settings” in your Airbnb account. Please log into your Airbnb account and check what is set under the tab Booking Settings. You can find more information here: https://www.airbnb.com/help/article/1353/how-do-i-choose-who-can-instant-book-my-place

'''Listing shows as "Importing" in the Airbnb Extranet '''
Beds24 sent the data but it is stuck at Airbnb. Try the following:
1. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING
2. Click on "Disconnect"
4. Refresh the page then connect again
5. Wait a bit and then check the "Connection status"
If you then still see "Importing"in Airbnb contact Airbnb support and ask them to check why your listings are stuck. You might need to insist that they forward your request to someone who is qualified to do so.

'''You have reached your Airbnb access quota'''
Wait ten minutes and then try again. If it continues repeatedly let us know.

'''Your listing has been temporarily paused and can't be turned on until you reactivate it. '''
If you do not know what the problem is please check the Email Airbnb sent you, the messages in your Airbnb account or contact Airbnb support and ask them to help.

'''No "Update Airbnb" button'''
If you do not see an "Update Airbnb" button the connection is lost. Click the "Connect to Airbnb" Button. After the connection is restored you will see the update button.

'''Messages do not send or import to Beds24'''
Log into your Airbnb account and go to ACCOUNT -> PRIVACY AND SHARING. If you do not see 'Access and respond your messages' in the list of permissions, disconnect and then reconnect the Airbnb account.

'''Airbnb account is not connected, please connect account'''
Log into your Airbnb account

'''Receiving Requests/Inquiries for dates already booked'''
The problem is caused because Airbnb thinks your listing is a multi unit with more than one bookable unit.
This can happen if at any time you had a qty greater than one.
Once it happens, the only way to set it back to a standard listing is to disconnect the listing from Beds24 and then reconnect it.
This is because it is Airbnb policy not to change this listing type while it is connected.
It will then connect immediately as a standard listing with a qty of one and the calendar will sync properly.

'''No prices/availability in Airbnb'''
Your max_days_notice setting in Airbnb is set to zero which is making the listing unavailable.
You can adjust it directly in Airbnb, it is called maximum advance notice or similar.
Or you can set it to a specific value in Beds24 (Max Days in Advance = 365) and upload it to Airbnb via the Export to Airbnb button.
Note: {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > PRICING > Max Days in Advance = No Limit in Beds24 will not change the value already set in Airbnb.

==Common Errors==

'''Not Processed '''
Airbnb had a temporary problem processing the updates we send. This normally comes good by itself when Airbnb fixed the problem. Wait a bit then press "Update" wait for Airbnb to process the update you just sent and then click "Update status". If the problem persists after a couple of hours notify us via a support ticket.

'''You do not have permission to access this resource'''
Click "Disconnect" and then reconnect the room and to your listing in Airbnb.

'''Not Connected '''
You have disconnected the listing in Airbnb. Click "Disconnect" and then reconnect it.

'''Lat/Long outside of hosting country OR Lat/lng outside of hosting country OR Please set latitude/longitude in valid country for your listing'''
Check the country under which you have registered your Airbnb account is the same as the country your property is in. Check your settings for "Latitude" and "Longitude" are correct and match the address you have given.

'''Sorry, please contact support if you need to change the market of your listing.'''
Check if your settings for "Latitude" and "Longitude" are correct and do match the address you have given. Airbnb uses Google maps to validate addresses. You can check with address and latitude/longitude is in Airbnbs system when you click on "View all listings" and then on "content in Airbnb". If required, correct your data and then click "Update Airbnb". Check your Google map entry and if it is incorrect request Google maps to correct your location. If the error message persists go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT and set "Update Address" = No or contact Airbnb support. Give them the error message, your coordinates and your address and ask them to forward your request to someone in their team who is authorized to fix the problem at their end.

'''You can't change your listing's address once you've started receiving reservation requests. If you need to make an update, please contact support.'''
Please check your address details in Beds24 match the details at Airbnb, if you need to change them, please contact Airbnb support and ask them to assist.
If you do not need to change your address details then go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT and set "Update Address" = No.

'''The listing is in a prohibited vacation rental market. Please go to Airbnb to fix these issues.'''
Your listings is in an area for which Airbnb does not allow the use of the API connection. Contact Airbnb support and ask them to fill out the "Market Clearance Requests for Policy Form". This will the go the the department which can lift the restriction.

'''Last Error: [400] Error ID: XXXXXXXXX. There was an error processing the request. Your daily price is too low. The minimum is 13$'''
Go to Settings > Channel Manager > Property Content > Room Content and set a Rack Rate of at least 9€.
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Airbnb calculates prices based on USD so what they calculate changes with the currency exchange rate.

'''Last Error: [400] Error ID: XXXXXXXXX. There was an error processing the request. Please use a base price of at least €9 but no more than €21,467.'''
Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > PROPERTY CONTENT > ROOM CONTENT and set a Rack Rate which meets Airbnb's requirements.

'''Your longer stay discount must be greater than or equal to your shorter stay discount.'''
Check your discounts set in {{#fas:cog}} (SETTINGS) > AIRBNB > SPECIFIC CONTENT > PRICING, ensure the logic of your discounts meets Airbnb requirements.
In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set, a discount for 2 or more days, weekly or monthly. Use either the discounts for number of days or month/week but '''not both''' because the discount per days will override the discount per week/month.

'''The listing is subject to city registration. Please submit an application or input existing registration details'''
Airbnb require you to register your permit ID. Usually they will provide a link to a page inside the Airbnb system to do this. If you are unsure please ask Airbnb how to register. Also make sure you have entered your permit ID into Beds24 ({{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION "Permit ID").

'''There was an error processing the request. Hosting model validation error'''
For some regions the payout method needs to be set up before publishing the listing. Please log into your Airbnb account and set up the payout method.

'''You need to complete the API onboarding flow before publishing the listing'''
Login to your Airbnb Account, go to the listing, then click 'Fix' follow the instructions to complete the registration.

'''Listing is classified not suitable for children'''
Airbnb explains [https://www.airbnb.com/help/article/1348/if-i-specify-that-my-listing-is-safe-or-suitable-for-children--what-should-i-know here] how to specify that your listing is safe or suitable for children.

'''Too many redirects'''
Most likely you are using external pictures which do not link directly to your pictures or which redirect to another page. Using links to their storage place is not possible. You need to use direct links to your pictures.

'''document_uri has already been taken.'''
You see this error if you have previously connected the room to another Airbnb account. Log into this Airbnb account and stop the sync for this listing. If you can not do this send us a support ticket asking us to delete the URI from the endpoint.

'''Expired Token'''
Check if the listing has been deleted in Airbnb. If so you will need to send it again from Beds24.

'''The document has no document element'''
Check if the listing has been deleted in Airbnb. If so you will need to send it again from Beds24.

'''Your listings are almost ready'''
If after some time you still see "Your listings are almost ready" after clicking Beds24 Channel Manager Sync" in Airbnb and see "In progress" on the "Listings" page check that "Publish = Yes is set in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT.

'''Listing failed to import'''
Click on "Disconnect" then click on "Delete from Airbnb". Fix content errors. Then go back an publish the listing again.

'''Smart Pricing was not deactivated before connecting'''
If you forgot to deactivate smart pricing before setting the connection up you can do so from your mobile.

'''Access denied to Airbnb'''
Airbnb's server is currently unavailable. Try again later.

'''Please select a consistent property type and property group.'''
Check the 'Property Type" in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION and the 'Listing Type' match with the 'Property Type Group' you have selected in{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. Check the (?) for Property Type Group for the correct Listing Type for each group. Please also note that Airbnb has regional restrictions for some property types. Use the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> for information on which combinations are allowed. Check with Airbnb support if you have a problem with your property type.

'''Please specify the property and listing type'''
Check the 'Property Type" in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION and the 'Listing Type' match with the 'Property Type Group' you have selected in{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. Check the (?) for Property Type Group for the correct Listing Type for each group. Please also note that Airbnb has regional restrictions for some property types. Use the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> for information on which combinations are allowed. Check with Airbnb support if you have a problem with your property type.

'''This listing's property type does not support multiple inventories.''' OR '''room_type_invetory_not_supported'''
Check the 'Property Type" in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION and the 'Listing Type' match with the 'Property Type Group' you have selected in{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. Check the (?) for Property Type Group for the correct Listing Type for each group. Please also note that Airbnb has regional restrictions for some property types. Use the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> for information on which combinations are allowed. Check with Airbnb support if you have a problem with your property type.

'''Not enough beds for person capacity'''
Go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP > FEATURES and click on 'edit Bedroom' tab, select the appropriate room/bedroom configuration for your listing.

'''Not enough beds in room configurations'''
You do not have the appropriate bed configuration for the number of people you have selected in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP > Max Guests. Scroll to FEATURES and click 'edit Bedroom' and select the appropriate number of bedrooms/beds for your guests.

'''Sorry, we can't add that amenity right now. Please try again later.'''
This was a transient error caused by an update to the Airbnb amenities data format. The error message should not repeat but if you continue to receive error emails, then please create a SUPPORT ticket.

'''Please make sure a photo has been uploaded before adding accessibility amenity. If the previous review rejects your photos, you need to upload a new photo'''
You are trying to send an accessibility amenity but do not provide a picture for this amenity. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT where you can add the accessibility amenity with a picture in "Custom". Use the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> for further instructions.

'''All caps isn't allowed in listing titles.'''
Airbnb do not allow the Listing Name to be ALL Caps. Check the details in each of the sections below.
*Go to {{#fas:cog}} (SETTINGS) PROPERTIES > NAME
*Go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP > NAME
*Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > DESCRIPTIONS

'''Emojis/Special Characters isn't allowed in listing titles.'''
Airbnb do not allow the Listing Name to have emojis or special characters. Check the details in each of the sections below.
*Go to {{#fas:cog}} (SETTINGS) PROPERTIES > NAME
*Go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP > NAME
*Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > DESCRIPTIONS

'''Please select a consistent property type and space type'''
Check the details you have set in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION > PROPERTY TYPE, allow the setting you have selected in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > PROPERTY TYPE GROUP > LISTING TYPE. Use (?) Context help for the list of Property Types and Listing Types for Airbnb.

'''You can only host long-term rentals'''
Go to your Airbnb Account, switch to Hosting, and click on 'Fix Issues' button for the listing.
Follow the registration steps from Airbnb.

'''custom_daily_price_too_low_for_cleaning_fee''' OR '''Based on your cleaning fee of € XXX, the minimum nightly price you can charge is € YYY'''
Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > CUSTOM and change your Cleaning fee.
OR
Go to the Calendar and update the daily prices.

'''Listings of different pricing_availability_model_type can not use this endpoint.'''
Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING and click 'UPDATE' for each room/listing.

'''Suspended_state_appeal'''
Airbnb suspended the account. Please contact Airbnb support about this.

Airbnb Mapping

2023-12-26T16:46:17Z

Iuri: /* Bookings and Requests */

[[Category:Channel Manager]]
[[Category:Airbnb]]
[[Category:Messaging]]
[[Category:Error Messages from Channels]]
[[Category:Troubleshooting]]

<div class="heading">Connect and update listings to Airbnb</div>

This page is about the menu {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING and explains how to connect your rooms in Beds24 to existing listings in Airbnb and how to create new listings in Airbnb

Beds24 provides a certified 2-way API integration which offers you many additional features and functions which will make working with Airbnb easy for you.

To use the connection you need an [https://www.airbnb.com/e/ten-things-you-should-know-about-airbnb?irgwc=1&irclid=0IZQSnSSRxyNWT%3AQ-OUPCU2lUkAXtgQxDwyFTg0&ircid=4560&c=.pi73.pk4560_252311_en_beds24_10things&sharedid=en_beds24_10things&af=126295512 account with Airbnb].

=Capabilities=
You can connect one or multiple Airbnb account to
*Import listings from Airbnb which will create properties and/or rooms in Beds24.
*Create new listings in Airbnb from rooms in Beds24.
*Connect to existing listings in Airbnb to send updates from Beds24.

After you have mapped your listings Beds24 will automatically.
*Synchronize prices, availability and restrictions to Airbnb.
*Import bookings and booking modifications or cancellations.
*See all messages from Airbnb guests under "Messages".
*Communicate with your guests directly from the booking in Beds24 via the "Messages" tab and via Auto Actions.

You can also choose to
*Update all content including descriptions and pictures from Beds24
*Import booking requests

[[:Category:Channel Manager|Click here]] for general information on how the channel manager works.

<div style="display:">
==Capabilities per Sync Type==
Beds24 offers three different sync types which define which data can be updated to Airbnb.

{| class="wikitable"

! scope="col"|
! scope="col"| Occupancy based Pricing
! scope="col"| Per Day Pricing
! scope="col"| Rate Plans
|-

!style="text-align:left; background: #ffffff" scope="col" colspan =4| '''Prices and Availabilty'''

|-
!style="text-align:right" scope="row"|Prices
| Auto**
| Auto*
| Auto*
|-
!style="text-align:right;" scope="row"|Availability
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Min. Nights
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Max. Nights
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Closed to Arrival (CTA)
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Closed to Departure (CTD)
| Auto*
| Auto*
| Auto*
|-

!style="text-align:left; background: #ffffff" scope="col" colspan =4| '''Limited''' (sends "Pricing Settings" from {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > "Pricing Settings" in addition to "Prices and Availability" )
|-

!style="text-align:right;" scope="row"|Listing Currency
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Guest Included
| N/A
| Auto*
| N/A
|-

!style="text-align:right;" scope="row"|Extra Person Price
| N/A
| Auto*
| N/A
|-

!style="text-align:right;" scope="row"|Dates with no Price
| N/A
| Auto*
| N/A
|-

!style="text-align:right;" scope="row"|Discounts (2-28 days)
| N/A
| Auto*
| N/A
|-

!style="text-align:right;" scope="row"|Max Days in Advance
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Advance Notice (Hours)
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Advance Notice Requests
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Early Bird Days to Check-in & Discount
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Last Minute Days to Check-in & Discount
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Non refundable discount
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Custom Fees & Pass Through Taxes
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Rack Rate (Default daily price)
| Auto*
| Auto*
| Auto*
|-

!style="text-align:right;" scope="row"|Instant Book
| Manual
| Manual
| Manual
|-

!style="text-align:right;" scope="row"|Pre-Booking Message
| Manual
| Manual
| Manual
|-

!style="text-align:right;" scope="row"|Cancellation Policy
| Manual
| Manual
| Manual
|-

!style="text-align:right;" scope="row"|Check-in start
| Manual
| Manual
| Manual
|-

!style="text-align:right;" scope="row"|Check-in end
| Manual
| Manual
| Manual
|-

!style="text-align:left; background: #ffffff" scope="col" colspan =4| '''Everything''' (sends full content additionally to "Prices and Availability" and "Limited")
|-

!style="text-align:right;" scope="row"|Listing details
| Manual
| Manual
| Manual
|-

!style="text-align:right;" scope="row"|Descriptions
| Manual
| Manual
| Manual
|-

!style="text-align:right;" scope="row"|Bedrooms
| Manual
| Manual
| Manual
|-

!style="text-align:right;" scope="row"|Picture
| Manual
| Manual
| Manual
|-

|}

<nowiki>*</nowiki>You can always manually trigger an update

<nowiki>**</nowiki>Including Extra person price from Daily Prices
</div>

= Limitations =
*Blocked dates in Airbnb are NOT imported, you need to block in Beds24.
*You can only connect listings which are live on Airbnb.
*Listings in properties which Airbnb considers "traditional hospitality" like hotels, Bed & Breakfast rooms and small inns are approved by Airbnb on a case by case basis.
*If you do not have daily prices or rates in which "Airbnb" is activated in the "Channels" tab the "Base Price" (Rack Rate) will be used up to a year in advance.
*Smart Pricing is not available for API connected listings.
*Airbnb applies the minimum stay " first night only" meaning restrictions must only be satisfied for the arrival date of the booking but not on every day of the booking.
*Airbnb does not allow Co-hosts to use their API. This means if you are a Co-Host Airbnb will not allow you to connect your co-hosted listings via Beds24 (or any other channel manager). Solutions to this limitation are:
**Ask the host to transfer their account to you.
**Your hosts make the connection between their Airbnb accounts and Beds24 themselves'''
***You can create a (temporary) subaccount in Beds24 for each of your hosts. Your hosts will have a login where they then can connect their Airbnb accounts.
***If you manage a large number of properties we can give you the "Connect with Airbnb Account" button. Your hosts will then be able to use this button outside of Beds24 so they will not need to log into Beds24 to allow the connection.

=Before you connect=
==Prices==
*We can only send availability if you have set up prices which are activated for Airbnb under "Channels" in the Daily Prices or Rates.
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> This tutorial explains how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].
*Airbnb requires a "Base Price" (Rack Rate) which you can set under {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > PROPERTY CONTENT > ROOM CONTENT. Make sure you are prepared to accept a booking for the "Base Price. If you do not have daily prices or rates which are activated for channel management or rates in which "Airbnb" is activated the rack rate will be used up to a year in advance.
*In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set rules for dates with no price. If you require minimum stays we recommend you set this to the default "Close the Room" because we can not send minimum stays to the Base Price.
*You can set a multiplier to mark your price up or down.

==Bookings and Requests==

<div class="warning">{{#fas:exclamation-triangle}}
In instances of Airbnb bookings cancelled by the host, marked as "Cancelled by Host," please note that Airbnb maintains a restriction preventing the reopening of dates for the same property. This limitation affects Beds24 Channel Manager, and while the dates remain blocked on Airbnb and Beds24, they will continue to be available on other connected channels.
</div>

When you use the API connection Airbnb only allows instant bookings. In {{#fas:cog}} (SETTINGS) > CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set which groups of guests are allowed to book. Strictest is only to allow experienced Airbnb guests who provide government ID to book.

In {{#fas:cog}} (SETTINGS) > CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can also add a "Custom Value" if you allow guests to send a request if they want to stay longer than your maximum stay rule allows.

After the connection has been successfully set up you can import upcoming existing bookings from Airbnb and all new bookings will automatically import.

Inquiries and requests are only imported if you opt in to importing them.

Other bookings can be uploaded as a .csv file in {{#fas:cog}} (SETTINGS) PROPERTIES.

To manually add or blocked dates click on the suitcase icon in the CALENDAR or on "Add Booking" at the top.

If you do not need the actual booking you can adjust the availability in the CALENDAR in the row "Inventory". The number shows rooms remaining to sell. They can be edited to quickly change your availability. Double-click to open a pop-up and save the changes. (it is only possible to lower the number based on the value in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP "Quantity of this type" and any existing bookings).

Airbnb collects the payment from your guest. Channel collect payments will be shown in the booking invoice if {{#fas:cog}} (SETTINGS) CHANNEL MANAGER under “Channel Collect Invoice” is set to import them. If you want to import the "Expected Payout amount" or the "Expected Payout and actual payment" from Airbnb you need to set this in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER under "Airbnb" "Invoice".

By changes or updates of an existing booking, Airbnb will not dynamically update the cost for extra guests if a reservation alteration is initiated by either the host or the guest.

The host can reject the reservation alteration and can update the guest count and the cost of the extra guests, then send the alteration to the main guest, who will need to accept the new reservation.

==Properties, rooms and room types ==
A listing in Airbnb is a room in Beds24.

Our connection supports room types with a quantity of more than one. If you want to send a quantity of more than one you can not use "House" as the property type.

The name sent is:
*For properties with one unit: property name
*For properties with more than one unit type it consists of property name - room name.

==Local legal requirements==
Airbnb will only accept any listing which comply to local laws. Ensure you comply with any permitting, zoning, safety, and health regulations, inform yourself about any local taxes or business license requirements or other regulations that may apply.

[https://www.airbnb.com/help/article/1386/responsible-hosting-in-japan Japan], [https://www.airbnb.com/help/article/1385/responsible-hosting-in-portugal Portugal] , [https://www.airbnb.com/help/article/1388/responsible-hosting-in-spain Spain], [https://www.airbnb.com/help/article/1383/responsible-hosting-in-france France], [https://www.airbnb.de/help/article/1391/responsible-hosting-in-germany Germany]

For other regions please check the Airbnb help pages.

=Set the connection up=
==Property settings==
If you have multiple rooms in a property these settings will apply to all rooms in the property.

'''Step 1: Connect your Airbnb account to your property'''

Each property can connect to one Airbnb Account. Select the Airbnb account you want to connect to.

If no Airbnb account is available go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > ACCOUNTS and connect your account.

'''Step 2 - Apply a multiplier to mark your prices up or down (optional)'''

If you want to add a multiplier to your prices add a '''*''' followed by the multiplier number.

The multiplier applies to all prices and fees which are sent.

For example '''*1.23''' will multiply all prices by 1.23 (i.e. raised by 23%).
Lower prices can be sent with a multiplier less than 1, i.e. '''*0.85''' will send a price 85% of the normal price (i.e. lowered by 15%)

To convert the price of bookings imported add a * after the multiplier, for example '''*1.23*''' will divide the price of the booking by 1.23.

You can also use currency conversion template variable. All currencies supported by the booking page currency selector can be used.

For example *[CONVERT:IDR-EUR] will convert Indonesian Rupees to Euros.

'''Step 3: Check the currency setting is correct'''

Airbnb only supports following currencies: ARS,AUD,BRL,CAD,CHF,CNY,CZK,DKK,EUR,GBP,HKD,HUF,IDR,ILS,INR,JPY,KRW,MYR,MXN,NOK,NZD,PHP,PLN,RUB,SEK,SGD,THB,TRY,TWD,USD,VND,ZAR

If you are using a different currency in Beds24 select one of the above and use the multiplier (above) for conversion.

'''Step 4 - Import inquiries from Aribnb (optional)'''

If you import inquiries Beds24 will create a booking with the status "Enquiry". If the request turns into a confirmed booking the status will automatically change. If you want to automatically cancel requests which do not turn into confirmed bookings you can set up an [[Auto_Actions|Auto Action]] to automatically cancel the booking after a certain period.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Bookings with the status "Enquiry" do not block the room. If you want to block the room for example if you have made the guest an offer you need to change the status manually.

'''Step 5 - Assign an invoicee (optional)'''

If you need to send invoices which are different from your standard invoice you can use the [[Invoicees|invoicee]] function.

==Connect listings you already have on Airbnb==
By mapping a room you connect it so it can update a listing in Airbnb.

'''Step 1 - Change the pricing model (optional)'''

Select "Occupancy Pricing" if you want to send prices for different numbers of guests and/or different length of stay. See the chapter "Pricing Models" below for more information.

Press SAVE.

'''Step 2 - Check which prices will send '''

Go to the "Mapping" tab again and then scroll down to "Room Mapping" and then click on "Price Data" under "View" to check which prices and availability will be sent. If you see no prices or no availability in the list, check if you have prices set up for your listing on Airbnb.

'''Step 3: Select your sync type'''

With sync type '''Prices & Availability''' Beds24 will only update your price data (including number of guests, extra person price, base price, max stay, minimum stay, max days in advance, advance notice/same day booking cut off) and availability and import bookings. If you want to change your discounts, descriptions, pictures, or other settings you do this in Airbnb.

With sync type '''Limited''' Beds24 will update your price data (including number of guests, extra person price, base price, taxes and fees, max stay, minimum stay, max days in advance, advance notice/same day booking cut off, last-minute discount, early-bird discount, weekly discount, monthly discount) and availability and import bookings. If you want to change your descriptions pictures or other settings you do this in Airbnb.

With sync type '''Everything''' also your existing listings descriptive content will be overridden by the descriptive content in Beds24 and can no longer be edited in Airbnb.

If you want to sync everything your listing needs to meet Airbnbs requirements. If you see a red button "Fix Content Errors" your listing does not meet Airbnb requirements. Click on the button. Any settings which do not meet Airbnb requirements are highlighted on red. Click on the links to go to the settings where you can fix the problems.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Always go to "View Content" to check what will send to Airbnb before selecting '''Everything'''.

'''Step 4: Connect'''

Click "Connect" and select the corresponding listing to this room to make the connection.

If you have changed the sync type to "Everything" you need to press SAVE before connecting.

'''Step 5: Check that the connection is working properly'''

#Click on "View actual data and check the prices you see there are as you expect
#Allow a bit of time for Airbnb do process the data you have sent then click on "Update". If Airbnb returns an error message scroll down to the "Troubleshooting" section to see why Airbnb sends the error and how to fix it. If you receive an error which is not listed below send us a support ticket.
#Click on "Airbnb Listing" link to open the listing on Airbnb select dates to check the listing is bookable but do NOT finish the booking.

'''Step 6: Import upcoming bookings'''

Click on "Import existing bookings" to import the bookings you already have in Airbnb. Bookings previously imported via the Airbnb iCal connection will not import. We recommend you delete them before you press the button.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Blocked dates are not sent by Airbnb, manually update the dates in Beds24 calendar.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> We will import bookings from the last four weeks that are currently ongoing and have not yet reached their check-out date. However, please note that exceptionally long-term stays, those exceeding four weeks, will not be included in the import.

[[File:Airbnb_Synctyp_Prices_Availability.mp4|640px]]

[[File:Airbnb_Synctyp_Everything.mp4|640px]]

=Create a new listing=

'''Step 1 - Select "Sync Type" Everything'''

Airbnb will only publish your listing if you send the full content.

Set "Sync Type" = Everything then press SAVE.

Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > PUBLISH = NO

Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > UPDATE ADDRESS = YES then press SAVE.

'''Step 2 - Check if your content meets Airbnbs requirements'''

Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > VIEW CONTENT to revise which data will send to Airbnb. Any settings which do not meet Airbnbs requirements are highlighted on red. Click on the links to go to the settings where you can fix the problems.

<span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> If you see a red button "Fix Content Errors" your listing does not meet Airbnbs requirements. Click on the button to get to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > VIEW CONTENT.

'''Step 3 - Check which prices will send'''
Go to the "Mapping" tab again and then scroll down to "Room Mapping" and then click on "Price Data" under "View" to check which prices and availability will be sent. If you see no prices or no availability in the list, check if you have prices set up for your property on Beds24.

'''Step 4: Export to Airbnb'''

When your content meets Airbnbs requirements you can click "Export'''.

'''Step 5: Complete Airbnb Registration'''

Login to your Airbnb Account, go to Listings, click on the listing, then click 'Fix' and complete the Airbnb Registraion actions.

'''Step 6: Check that the connection is working properly'''

#Click on "View actual data and check the prices you see there are as you expect
#Allow a bit of time for Airbnb do process the data you have sent then click on "Update". If Airbnb returns an error message scroll down to the "Troubleshooting" section to see why Airbnb sends the error and how to fix it. If you receive an error which is not listed below send us a support ticket.
#Click on "Airbnb Listing" link to open the listing on Airbnb select dates to check the listing is bookable but do NOT finish the booking.

[[File:Create_a_new_listing_on_Airbnb.mp4|640px]]

=Airbnbs review and publishing process =
Connecting to an existing lisitng or creating a new listing triggers Airbnb's automated review. The review validates the listing against the [https://www.airbnb.com/help/article/2350/what-are-the-policies-for-listings-created-through-api-connected-software API Program Listing Requirements].

Click on "Check Connection Status" to see the status at Airbnb.

If the listing is rejected, the message you see there tells you the reason. Fix the problem and the click "Update" to resubmit the listing.

Some listings require manual approval, in which case the status will remain as "ready for review". Once these listings are reviewed by Airbnb, you will see the result when you click on "Check Connection Status".

=Updates=
*Changes to availability and prices will be instantly sent to the channel.
*Changes for settings for example minimum stays, the multiplier or number of rooms will send with the next update. Click on "Update" if you want to push them through instantly.
*Content updates are only sent on demand. If you change content you will need to click "Update" to send the changes.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> It can take Airbnb a couple of minutes to process the data we sent.

If you make changes to values which are sent from Beds24 in Airbnb they will be overridden with the next update.

=Reviews=
After the guest has checked-out, you can send the review to Airbnb via the "Mail & Actions" tab in the booking in Beds24.

If a guest sends you a review, you can also view it in Beds24 via the "Mail & Actions" tab and send the guest a reply from there.

=Change the Sync Type=
If you want to change the sync type all you need to do is change the setting and then press SAVE.

=Disconnect or terminate the connection=
*To disconnect a listing to manage it manually go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING and click on "Disconnect".

*Click on "Disconnect" {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > ACCOUNTS.. This will set all your listings in this Airbnb account to "manual" so you can manage it manually. If you want to update the listing from Beds24 you will need to reconnect it.

If you do not want to use the API connection at all any more also disconnect the account in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > ACCOUNTS.

You can also disconnect your Airbnb account from Beds24 in Airbnb. Log into your Airbnb account and go to ACCOUNT > PRIVACY AND SHARING and remove the Beds24 app.

<div class="warning">{{#fas:exclamation-triangle}} When a listing is disconnected Airbnb resets some values to their defaults:
*minimum stay is set back to 1
* "Closed to arrival" and "Closed to departure" gets removed
*"Maximum stay" gets reset to 1125.
If you do not want these values you will need to change them. If reconnect a listing in Beds24 press "Update" after you reconnected to push the values from Beds24.
</div>

=Options for the sync types=
==Pricing models==
Airbnb supports different pricing models.

<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> Click on the "Price Data" Button to check which prices and availability will send.

===Per Day Pricing===
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> Choose '''Per Day Pricing''' (the default) if you have only ONE price per date.

If you have multiple prices activated for Airbnb with different minimum stays the system will send the price with the lowest minimum stay. Of the ones with the lowest minimum stay the one with the highest occupancy will be used.

If you use daily prices with "Extra Person" prices your daily price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value so the price for the full occupancy can send.

Only a global max. stay which is taken from {{#fas:cog}} (SETTINGS) > PROPERTIES > ROOMS > SETUP can send.

In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set
*The number of guests for which the daily price applies.
*An extra person price.

For example, you have a room for 3 people, you charge 50€ for 2 people and 15€ for 3rd person, create a Rate with Room price - 50 - Upt o 2 people. Then go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > and set Guests included = 2, Extra Person Price = 15

===Per Occupancy (LOS) Pricing===
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> Choose '''Per Occupancy Pricing''' if you want to send prices for different occupancies and/or different length of stay.

If you use rates the price for each occupancy defined in Beds24 and prices for different length of stay can be sent.1 person, 2 person and room price will send. Room price will send for specified occupancy. Multiple rates with different occupancies can send. Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rates can not be sent.

If you use daily prices the daily price will send including occupancy. Multiple occupancy prices can send. Extra person price will send.

The "Min Stay" set in the Calendar, Daily Prices or Rates will send.

We can send prices up to 28 days but guests can book longer stays if there are no restrictions. Airbnb will apply the average of the price of 28 days for days 29+.

The "Max Stay" set for the room will send. Max stays set in the prices will be ignored.

<span style="color:#019cde; font-size: 150%;“ >{{#fas:info-circle}} </span> Beds24 sends the price for max. 16 guests. If your property accommodates more than 16 guests use "Per Day" pricing with an extra person price.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Due to limitations with Airbnbs multi calendar Airbnb can not show the correct prices in your Airbnb Extranet. The correct prices will be shown to the guest though and the prices sent from Beds24 will be applied for all bookings. If you want to check prices on Airbnb please start a booking for your listing.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Due to limitations at Airbnb if there is a change to the number of guests, Airbnb will not dynamically update the cost for extra guests if a reservation alteration is initiated by either the host or the guest.

The host can reject the reservation alteration and can update the guest count and the cost of the extra guests, then send the alteration to the main guest, who will need to accept the new reservation.

===Rate Plans===
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> '''Rate plans''' are the pricing model of choice if you want
*to offer a refundable and a non-refundable option and
**set prices for refundable and non-refundable instead of Airbnbs fixed discount option
**control the cancellation policy for refundable and non-refundable prices
**control availability of the refundable/non-refundable booking option.
*parity with other channels which support rate plans i.e. Booking.com or Expedia.

You can create up to 10 rate plans which can be used for all listings in the Airbnb account. A maximum of 2 rate plans will be displayed to guests at a given time depending on the cancellation policy. Airbnb will display one refundable and another non-refundable rate plan and out of these (a) the lowest and (b) the most flexible rate.

A price for each occupancy defined in Beds24 can be sent.
*If you use daily prices the daily price will send including occupancy. Multiple occupancy prices can send on each rate plan. Extra person price will send.
*If you use rates 1 person, 2 person and room price will send. Room price will send for specified occupancy. Multiple rates with different occupancies can send on same rate plan. Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rate can not be sent.

If you want to send prices for different length of stay you need a rate plan for each.

The "Min Stay" and "Max Stay" set in the Calendar, Daily Prices or Rates will send.

For more information and setup instructions click [[Airbnb_Rate_Plans |here]].

==Discounts==

If you have "Early Bird" or "Last Minute" prices which are activated for Airbnb these will automatically send. Airbnb will not mark these as promotions though.

In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set:
* A discount for 2 or more days, weekly or monthly. Use either the discounts for the number of days or month/week, but not both because the discount per day will override the discount per week/month.
* A discount for "Non Refundable" bookings. If you select a sync type "Limited," you can set a non-refundable discount in your Airbnb extranet.
* Early Bird and Last Minute Discounts which Airbnb will mark as promotions.

You can also create "Pricing Rules" directly in Airbnb, but we recommend you set all prices in Beds24 to avoid confusion.

<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> Early bird or Last Minute offer are only marked as promotions if the price drops at least 10% from what Airbnb defines as the last 30 days median price. If you use both early bird and last minute and want to remove one, you will need to remove both because Airbnb will only remove them together. After you have clicked "Update" to send the change, you can reactivate the one you want to keep.

Please refer to Airbnb for more information on [https://www.airbnb.com/help/article/3421#:~:text=There%20may%20be%20a%20few,other%20discounts%20or%20promotions Discounts].

==Fees and taxes==
If you apply fees or taxes you need to send them from Beds24.
*Cleaning fee

You can set under {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > PROPERTY CONTENT > ROOM CONTENT.

Other fees supported by Airbnb can be sent as CUSTOM value in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER >AIRBNB > SPECIFIC CONTENT. If you apply a linen fee Airbnb will add this to the cleaning fee.

*PETFEE 45 (for example)

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you have a price multiplier in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB, > MAPPING this will also be applied to the Cleaning fee. If you want to over ride this, then use a CUSTOM value in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER >AIRBNB > SPECIFIC CONTENT.

*If you want to send taxes click on "Check if you are eligible to send taxes" in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. If Airbnb allows you to send taxes you can set them under "Custom". Please click on the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span>for "Custom" for detailed instructions

==Permit / Registration/ License==
In some locations Airbnb.com require the License/Registration number of the owner. Please also see under "Local legal requirements above"

If this is required for your property, please go to {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION "Permit ID" and enter your details.

Permit IDs in Beds24 are set per property. If you have a different permit Id than the one set for the property you can set a room specific permit as "Custom" value in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT.

=Send and receive messages =
You can get communicate with Airbnb guest directly from Beds24. This function works for:
*Confirmed bookings
*Inquiries/Requests - if you receive a message from a potential guest inquiring Beds24 will create a request booking. If the request turns into a confirmed booking the status will automatically change. If you want to automatically cancel requests which do not turn into confirmed bookings you can set up an [[Auto_Actions|Auto Action]] to automatically cancel the booking after a certain period.

You can view all messages from the "Messages" component on the DASHBOARD and individual communication from the "API Messages" tab in the booking. You and your guests will see the messages in Airbnb.

To use this function you should:

1. Add the component "API Messages" to your [[:Category:Dashboard|DASHBOARD]]

2. To send Auto Action Emails via messaging set "Send Message" on the "Messaging" tab in the Auto Action to one of the API options. We will remove the HTML from the message because Airbnb does not support HTML. You have the option to add a plain text message for this purpose.

Airbnb supports attachments in JPG, GIF and PNG format.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you have moved the booking to a different room (manually or via dependencies), then ensure that both properties/rooms are connected with the same Airbnb account, otherwise this function will not work.

=Content for sync type "Everything"=
If you use this sync type all updates should be done in Beds24 (not in Airbnb) because changes you make in Airbnb will be overridden with the next update.
==Requirements and limitations from Airbnb==
*Phone numbers, email addresses and URLs are not allowed in the host profile.
*No internal housing codes in the Name.
*Descriptions must be unique and well written, paragraph breaks and spacing should be used. Content in ALL CAPS will lead to a listing’s rejection.
*France Only: Bed & Breakfast listings should have B&B in the title.

==Languages==
The content is sent in the language which is activated as default language for the booking page in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > INTERNATIONALIZATION.

If you have activated multiple languages and entered your descriptions in these we can multiple languages if you set "Allow Multi-Language" = Yes in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. Please check the context help before changing the setting.

Following languages are supported by Airbnb and Beds24: Bahasa Indonesia, Catala, Dansk, Deutsch, English. Español, Eλληνικά, Français, Hrvatski, Italiano, Magyar, Nederlands, Norsk, Polski, Português, Suomi, Svenska, Íslenska, Čeština, Русский, עברית, ภาษาไทย, 中文, 日本語 ja
한국어.

==Property Type ==
Most of the property types which Airbnb supports can be selected in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION.

Other Airbnb property types can be added as "Custom" values in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT.

== Bedrooms and bathrooms==
Bedrooms and bathrooms can be set up in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SET UP.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Set up bedrooms and bathroom either in the property OR the room. If you set them up in both you will double them up. Do not send additional bathroom amenities if you have a full bathrooom.

Bedrooms and bathrooms are configured by feature codes which are entered in the "Features" field.

*Click on the "Edit " button next to the "Features" field.
*In the pop up click on "Bedroom" or "Bathroom".
*Set the type and use the selectors to define the features within each room.
*If you have multiple bedrooms or bathrooms make sure you define them all. If you have more than 2 rooms click "Close" and SAVE. The system will then automatically add more rooms when you click on the "Edit" button again.
*Close the pop up and then press SAVE.

You can also manually add bedrooms and bathrooms and amenities. For more information see "All feature codes" below.

*If you have multiple bedrooms or bathrooms make sure you define them all.

*If you have more than 2 rooms click "Close" and SAVE. The system will then automatically add more rooms when you click on the "Edit" button again.
*Close the pop up and then press SAVE.

Requirements from Airbnb:
*Studio apartments should have 1 bedroom.
*Any properties with more than 10 bedrooms must be listed as having “10 bedrooms.” On the front end this will appear as “10+ bedrooms.”

You can also manually add bedrooms and bathrooms and amenities. For more information see "All feature codes" below.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span>: Airbnb does not support all available features available in Beds24.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you add a crib in a bedroom Airbnb will display the crib as a bed. If you do not want to do this add BED_CRIB in a new line.

BATHROOM

BATHROOM_FULL

BATHROOM_HALF

BEDROOM

BED_AIRMATTRESS

BED_BUNK

BED_CRIB

BED_COUCH

BED_DOUBLE

BED_FLOORMATTRESS

BED_FUTON

BED_HAMMOCK

BED_KING

BED_QUEEN

BED_SINGLE

BED_SOFA

BED_TODDLER

BEDROOM

BEDROOM_ENSUITE

BEDROOM_LIVING_SLEEPING_COMBO

BEDROOM_OTHER_SLEEPING_AREA

If you have a murphy bed it will send as single bed.

== Amenities ==
Amenities can be set up for the property (SETTING->PROPERTIES->DESCRIPTION) or per room ({{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SET UP).

Criteria which apply to all rooms in the property should be set up with the property. They will be automatically applied to all rooms in the property.

Criteria which only applies to one room should be entered in the room.

Make sure you do not create duplicates.

Example 1: All units (rooms) have Wifi. In this case you can set up the Wifi in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION. The number will be applied to all room/units.

Example 2: You have one unit with Wifi and another unit without Wifi. In this case set the Wifi up in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SET UP.

Amenities are configured by feature codes which are entered in the "Features" field.

*Click on the "Edit " button next to the "Features" field.
*In the pop up click on "Amenities".
*Tick the amenities you provide.
*Close the pop up and then press SAVE.

If you provide '''"Essentials"''' you will need to tick "linens", towels and "toiletries".

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you have "Accessability" amenities Airbnb requires you to provide a picture for each amenity which they review. You can add these amenities and the pictures in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT under "Custom".

You will find a list all all "Accessability" amenities below under "All Feature Codes".

You can also manually add bedrooms and bathrooms and amenities. For more information see "All feature codes" below.

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you do not select select child friendly amenities Airbnb might classify your listing as "Not safe or suitable for children (0-12 years)"

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Airbnb does not support all available feature codes. Make sure you pick five features which are supported by Airbnb.

==Pictures==
You can define in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT which pictures will be used.

Double check you have entered "Captions" for every picture.

Requirements and limitations from Airbnb:
*Airbnb requires a '''minimum of 1 picture per listing with high-resolution (800x500 pixels).
*Bedrooms should be included in the photos so that users are able to see accommodations.
*Listings with stock photos or with photos including non Airbnb watermarks will be rejected.
*Listings with photos containing contact information (email addresses / phone numbers) will be rejected.

<div class="warning">{{#fas:exclamation-triangle}} Airbnb requires Captions. If you change pictures make sure you change/add the caption in (SETTINGS) BOOKING ENGINE > PICTURES so Airbnb recognizes the new picture.</div>

<div class="warning">{{#fas:exclamation-triangle}}Be careful changing pictures when listed in an Airbnb category. If you remove or change the picture Airbnb has choosen as your category picture you will be removed from the category.</div>

== Check-in / Check-out ==
In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > PROPERTY CONTENT you can set 'Check-in start', 'Check-in end' and 'Check-out end'.

If you want to

*send different times to Airbnb than to other channels
*send 25 for check-in
*send 25 or 26 for check-out
*offer flexible check-in

you can add this in SETTINGS > CHANNEL MANAGER > AIRBNB.COM > SPECIFIC CONTENT "Custom". [[Setting/custom|More information]].

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Airbnb requires at least two hours between check-in start and check-in end.

==House Rules and Children==
*Airbnb counts children 2-12 years as guests.
*Infants from 0-2 years are not counted as guests.

By default children are allowed.

To disallow children and/or infants use the feature codes for children not allowed/infants not allowed or adults only.

If you do not allow children and/or infants Airbnb requires a textual explanation. You can add this in
SETTINGS > CHANNEL MANAGER > AIRBNB.COM > SPECIFIC CONTENT "Custom". [[Setting/custom|More information]].

For house rules you can optionally add a textual description. The house rules plus (if you want to send) their descriptions can be entered in SETTINGS-> CHANNEL MANAGER-> AIRBNB.COM-> SPECIFIC CONTENT "Custom".

==Airbnb specific content ==
Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT or click on the "Edit specific content for Airbnb" link to check and customize. specific content for Airbnb.

= All feature codes =
You can also manually add bedrooms and bathrooms and amenities typing the feature codes exactly as listed below into the "Features" field.

Example: One bedroom with a double bed and a crib

BEDROOM BED_DOUBLE BED_CRIB

Example: The property has 2 bathrooms one full and one half

BATHROOM_FULL
BATHROOM_HALF

Add feature codes one for each feature separated by spaces.

Example: A property has a kitchen, television and internet
KITCHEN TELEVISION INTERNET

<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Airbnb does not support all available feature codes and there are also Airbnb specific features which can be manually added in the "features" settings. These feature codes are supported:

==Amenities==
AIR_CONDITIONING

BEACH_ESSENTIALS

BALCONY

CLEANING_PRODUCTS

CLOSET

CLOTHES_DRYINGRACK

CO_DETECTOR

CONDITIONER

DRYER

ELEVATOR

EXTRA_PILLOWS_BLANKETS

EV_CHARGER

FAN_PORTABLE

FIRE_EXTINGUISHER

FIRE_PIT

FIREPLACE

FIRST_AID_KIT

GAMES

GARDEN

GRILL

GRILL_EQUIPMENT

HAIR_DRYER

HAMMOCK

HANGERS

HEATING

IRON_BOARD

LINENS (if all of TOILETRIES, TOWELS and LINENS are used, this sends as "Essentials")

LIVING_ROOM

MOSQUITO_NET

OUTDOOR_FURNITURE (for outdoor seating)

PARKING

PARKING_PAID

PARKING_POSSIBLE

PIANO

POOL_TABLE

PRIVATE_ENTRANCE

ROOM_DARKENING_SHADES

TOILETRIES (body soap)

SAFETY_CARD

SHAMPOO

SHOWER_GEL

SMOKE_DETECTOR

SOAP

STEREO

TOWELS

TRASH_COMPACTER

WASHER

WATER_HOT

==Business==

==Entertainment==
TV

CABLE

VIDEO_GAMES

==Food and Drink==
BREAKFAST_INCLUDED

==Internet==
ETHERNET

INTERNET

WIFI

WIFI_POCKET

==Kitchen==
KITCHEN

KITCHEN_OUTDOOR

BAKING_SHEET

BLENDER

COFFEE

COFFEE_MAKER

COOKING_BASICS (is sent if both "DISHES_UTENSILS" and "SPICES" is selected)

DISHES_UTENSILS (is sent in combination with "SPICES" as "Cooking Basics")

DISHWASHER

FREEZER

GLASSES_WINE

KETTLE

OVEN

STOVE

REFRIGERATOR

REFRIGERATOR_MINI

RICE_MAKER

SPICES (is sent in combination with "DISHES_UTENSILS" as "Cooking Basics")

TOASTER

==Location==
BEACH_FRONT

LAKE (lake access in Airbnb)

SKI_IN

SKI_OUT

WATER_VIEW

==Pets==
PETS_CONSIDERED

==Pool & Wellness==
GYM

POOL

POOL_HEATED

POOL_INDOOR

POOL_PRIVATE

==Services==
DOORBELL

DOORMAN

RECEPTION_24HOUR

LUGGAGE_DROPOFF

CLEANING_BEFORE_CHECKOUT

BICYCLE_RENTAL

==Sports==
BOAT_SLIP

FITNESS_CENTER (for exercise equipment)

KAYAK_CANOE

TABLE_TENNIS

==Suitability==
ADULTS_ONLY

CHILDREN_NOT_ALLOWED

EVENTS_ALLOWED

INFANTS_NOT_ALLOWED

LAPTOP_FRIENDLY

LONG_TERM_RENTERS

SMOKING_ALLOWED

==Accessibility==
PARKING_DISABLED

STEP_FREE_ACCESS_BATHROOM

GRAB_RAILS_IN_SHOWER

GRAB_RAILS_IN_TOILET

ROLLIN_SHOWER

SHOWER_CHAIR

WIDE_DOORWAY_BATHROOM

TUB_WITH_SHOWER_BENCH

WIDE_CLEARANCE_TO_SHOWER_AND_TOILET

STEP_FEE_ACCESS_BEDROOM

WIDE_DOORWAY_BEDROOM

SINGLE_LEVEL_HOME

COMMON_SPACE_STEP_FREE_ACCESS

COMMON_SPACE_WIDE_DOORWAY

HOME_STEP_FREE_ACCESS

PATH_TO_ENTRANCE_LIT_AT_NIGHT

HOME_WIDE_DOORWAY

FLAT_SMOOTH_PATHWAY_TO_FRONT_DOOR

==Family==
CHANGING_TABLE

BABY_BATH

PACK_N_PLAY_TRAVEL_CRIB

FIREPLACE_GUARD

BABY_MONITOR

OUTLET_COVERS

TABLE_CORNER_GUARDS

WINDOW_GUARDS

CHILDRENS_DINNERWARE

BABYSITTER_RECOMMENDATIONS

==Bedroom==
BEDROOM

BEDROOM_ENSUITE

BEDROOM_LIVING_SLEEPING_COMBO

BEDROOM_OTHER_SLEEPING_AREA

BED_AIR MATTRESS

BED_BUNK

BED_CRIB

BED_COUCH

BED_DOUBLE

BED_FLOOR_MATTRESS

BED_FUTON

BED_HAMMOCK

BED_KING

BED_QUEEN

BED_SINGLE

BED_SOFA

BED_TODDLER

==Bathroom==
BATHROOM

BATHROOM_FULL

BATHROOM_HALF

BATH_BIDET

BATH_SHOWER_RAIN

= Troubleshooting and common errors =

==Troubleshooting==

'''You need to complete the API onboarding flow before publishing the listing'''
Beds24 sent the data but the Airbnb requires you to complete the registration process. Try the following:
1. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > PUBLISH = NO, click Save.
2. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING > scroll to the listing and click 'CHECK CONNECTION STATUS'
3. Click on 'Request review at Airbnb' (red button)
4. Refresh the page then click on the Airbnb listing id.
5. Go to your Airbnb Account, switch to Hosting, and click on 'Fix Issues' button for the listing.
6. Click on 'FIX' and follow the registration steps from Airbnb.
7. Click 'Publish'
<embedvideo service="youtube"><embedvideo service="youtube">https://youtu.be/gLwJWPTgrdw</embedvideo>

'''Unable to perform action. Please try again later or contact support if you need immediate assistance'''
Go to your Airbnb Account, switch to Hosting, and follow the steps in Airbnb to verify your account.

'''Unfortunately, a server error prevented your request from being completed. Airbnb may be undergoing maintenance or your connection may have timed out. Please try again.'''
If you continue to see this error message being reported, then check if there is an outage at Airbnb, we will send an update as soon as their system is restored.
Or go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING > scroll to the listing and click 'UPDATE'.

'''Calendar will not Load, it will only show a loading spinner wheel.'''
Please check that you have prices set and they are sending to AirBnb, have a look under
{{#fas:cog}} (SETTINGS) > CHANNEL MANAGER > AIRBNB > MAPPING, and click on "Price Data" to check if prices are being sent to AirBnb.

'''Sorry, we cannot activate your listing.'''
It seems you have an issue with your “Booking settings” in your Airbnb account. Please log into your Airbnb account and check what is set under the tab Booking Settings. You can find more information here: https://www.airbnb.com/help/article/1353/how-do-i-choose-who-can-instant-book-my-place

'''Listing shows as "Importing" in the Airbnb Extranet '''
Beds24 sent the data but it is stuck at Airbnb. Try the following:
1. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING
2. Click on "Disconnect"
4. Refresh the page then connect again
5. Wait a bit and then check the "Connection status"
If you then still see "Importing"in Airbnb contact Airbnb support and ask them to check why your listings are stuck. You might need to insist that they forward your request to someone who is qualified to do so.

'''You have reached your Airbnb access quota'''
Wait ten minutes and then try again. If it continues repeatedly let us know.

'''Your listing has been temporarily paused and can't be turned on until you reactivate it. '''
If you do not know what the problem is please check the Email Airbnb sent you, the messages in your Airbnb account or contact Airbnb support and ask them to help.

'''No "Update Airbnb" button'''
If you do not see an "Update Airbnb" button the connection is lost. Click the "Connect to Airbnb" Button. After the connection is restored you will see the update button.

'''Messages do not send or import to Beds24'''
Log into your Airbnb account and go to ACCOUNT -> PRIVACY AND SHARING. If you do not see 'Access and respond your messages' in the list of permissions, disconnect and then reconnect the Airbnb account.

'''Airbnb account is not connected, please connect account'''
Log into your Airbnb account

'''Receiving Requests/Inquiries for dates already booked'''
The problem is caused because Airbnb thinks your listing is a multi unit with more than one bookable unit.
This can happen if at any time you had a qty greater than one.
Once it happens, the only way to set it back to a standard listing is to disconnect the listing from Beds24 and then reconnect it.
This is because it is Airbnb policy not to change this listing type while it is connected.
It will then connect immediately as a standard listing with a qty of one and the calendar will sync properly.

'''No prices/availability in Airbnb'''
Your max_days_notice setting in Airbnb is set to zero which is making the listing unavailable.
You can adjust it directly in Airbnb, it is called maximum advance notice or similar.
Or you can set it to a specific value in Beds24 (Max Days in Advance = 365) and upload it to Airbnb via the Export to Airbnb button.
Note: {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > PRICING > Max Days in Advance = No Limit in Beds24 will not change the value already set in Airbnb.

==Common Errors==

'''Not Processed '''
Airbnb had a temporary problem processing the updates we send. This normally comes good by itself when Airbnb fixed the problem. Wait a bit then press "Update" wait for Airbnb to process the update you just sent and then click "Update status". If the problem persists after a couple of hours notify us via a support ticket.

'''You do not have permission to access this resource'''
Click "Disconnect" and then reconnect the room and to your listing in Airbnb.

'''Not Connected '''
You have disconnected the listing in Airbnb. Click "Disconnect" and then reconnect it.

'''Lat/Long outside of hosting country OR Lat/lng outside of hosting country OR Please set latitude/longitude in valid country for your listing'''
Check the country under which you have registered your Airbnb account is the same as the country your property is in. Check your settings for "Latitude" and "Longitude" are correct and match the address you have given.

'''Sorry, please contact support if you need to change the market of your listing.'''
Check if your settings for "Latitude" and "Longitude" are correct and do match the address you have given. Airbnb uses Google maps to validate addresses. You can check with address and latitude/longitude is in Airbnbs system when you click on "View all listings" and then on "content in Airbnb". If required, correct your data and then click "Update Airbnb". Check your Google map entry and if it is incorrect request Google maps to correct your location. If the error message persists go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT and set "Update Address" = No or contact Airbnb support. Give them the error message, your coordinates and your address and ask them to forward your request to someone in their team who is authorized to fix the problem at their end.

'''You can't change your listing's address once you've started receiving reservation requests. If you need to make an update, please contact support.'''
Please check your address details in Beds24 match the details at Airbnb, if you need to change them, please contact Airbnb support and ask them to assist.
If you do not need to change your address details then go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT and set "Update Address" = No.

'''The listing is in a prohibited vacation rental market. Please go to Airbnb to fix these issues.'''
Your listings is in an area for which Airbnb does not allow the use of the API connection. Contact Airbnb support and ask them to fill out the "Market Clearance Requests for Policy Form". This will the go the the department which can lift the restriction.

'''Last Error: [400] Error ID: XXXXXXXXX. There was an error processing the request. Your daily price is too low. The minimum is 13$'''
Go to Settings > Channel Manager > Property Content > Room Content and set a Rack Rate of at least 9€.
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Airbnb calculates prices based on USD so what they calculate changes with the currency exchange rate.

'''Last Error: [400] Error ID: XXXXXXXXX. There was an error processing the request. Please use a base price of at least €9 but no more than €21,467.'''
Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > PROPERTY CONTENT > ROOM CONTENT and set a Rack Rate which meets Airbnb's requirements.

'''Your longer stay discount must be greater than or equal to your shorter stay discount.'''
Check your discounts set in {{#fas:cog}} (SETTINGS) > AIRBNB > SPECIFIC CONTENT > PRICING, ensure the logic of your discounts meets Airbnb requirements.
In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT you can set, a discount for 2 or more days, weekly or monthly. Use either the discounts for number of days or month/week but '''not both''' because the discount per days will override the discount per week/month.

'''The listing is subject to city registration. Please submit an application or input existing registration details'''
Airbnb require you to register your permit ID. Usually they will provide a link to a page inside the Airbnb system to do this. If you are unsure please ask Airbnb how to register. Also make sure you have entered your permit ID into Beds24 ({{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION "Permit ID").

'''There was an error processing the request. Hosting model validation error'''
For some regions the payout method needs to be set up before publishing the listing. Please log into your Airbnb account and set up the payout method.

'''You need to complete the API onboarding flow before publishing the listing'''
Login to your Airbnb Account, go to the listing, then click 'Fix' follow the instructions to complete the registration.

'''Listing is classified not suitable for children'''
Airbnb explains [https://www.airbnb.com/help/article/1348/if-i-specify-that-my-listing-is-safe-or-suitable-for-children--what-should-i-know here] how to specify that your listing is safe or suitable for children.

'''Too many redirects'''
Most likely you are using external pictures which do not link directly to your pictures or which redirect to another page. Using links to their storage place is not possible. You need to use direct links to your pictures.

'''document_uri has already been taken.'''
You see this error if you have previously connected the room to another Airbnb account. Log into this Airbnb account and stop the sync for this listing. If you can not do this send us a support ticket asking us to delete the URI from the endpoint.

'''Expired Token'''
Check if the listing has been deleted in Airbnb. If so you will need to send it again from Beds24.

'''The document has no document element'''
Check if the listing has been deleted in Airbnb. If so you will need to send it again from Beds24.

'''Your listings are almost ready'''
If after some time you still see "Your listings are almost ready" after clicking Beds24 Channel Manager Sync" in Airbnb and see "In progress" on the "Listings" page check that "Publish = Yes is set in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT.

'''Listing failed to import'''
Click on "Disconnect" then click on "Delete from Airbnb". Fix content errors. Then go back an publish the listing again.

'''Smart Pricing was not deactivated before connecting'''
If you forgot to deactivate smart pricing before setting the connection up you can do so from your mobile.

'''Access denied to Airbnb'''
Airbnb's server is currently unavailable. Try again later.

'''Please select a consistent property type and property group.'''
Check the 'Property Type" in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION and the 'Listing Type' match with the 'Property Type Group' you have selected in{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. Check the (?) for Property Type Group for the correct Listing Type for each group. Please also note that Airbnb has regional restrictions for some property types. Use the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> for information on which combinations are allowed. Check with Airbnb support if you have a problem with your property type.

'''Please specify the property and listing type'''
Check the 'Property Type" in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION and the 'Listing Type' match with the 'Property Type Group' you have selected in{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. Check the (?) for Property Type Group for the correct Listing Type for each group. Please also note that Airbnb has regional restrictions for some property types. Use the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> for information on which combinations are allowed. Check with Airbnb support if you have a problem with your property type.

'''This listing's property type does not support multiple inventories.''' OR '''room_type_invetory_not_supported'''
Check the 'Property Type" in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION and the 'Listing Type' match with the 'Property Type Group' you have selected in{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT. Check the (?) for Property Type Group for the correct Listing Type for each group. Please also note that Airbnb has regional restrictions for some property types. Use the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> for information on which combinations are allowed. Check with Airbnb support if you have a problem with your property type.

'''Not enough beds for person capacity'''
Go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP > FEATURES and click on 'edit Bedroom' tab, select the appropriate room/bedroom configuration for your listing.

'''Not enough beds in room configurations'''
You do not have the appropriate bed configuration for the number of people you have selected in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP > Max Guests. Scroll to FEATURES and click 'edit Bedroom' and select the appropriate number of bedrooms/beds for your guests.

'''Sorry, we can't add that amenity right now. Please try again later.'''
This was a transient error caused by an update to the Airbnb amenities data format. The error message should not repeat but if you continue to receive error emails, then please create a SUPPORT ticket.

'''Please make sure a photo has been uploaded before adding accessibility amenity. If the previous review rejects your photos, you need to upload a new photo'''
You are trying to send an accessibility amenity but do not provide a picture for this amenity. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT where you can add the accessibility amenity with a picture in "Custom". Use the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> for further instructions.

'''All caps isn't allowed in listing titles.'''
Airbnb do not allow the Listing Name to be ALL Caps. Check the details in each of the sections below.
*Go to {{#fas:cog}} (SETTINGS) PROPERTIES > NAME
*Go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP > NAME
*Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > DESCRIPTIONS

'''Emojis/Special Characters isn't allowed in listing titles.'''
Airbnb do not allow the Listing Name to have emojis or special characters. Check the details in each of the sections below.
*Go to {{#fas:cog}} (SETTINGS) PROPERTIES > NAME
*Go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP > NAME
*Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > DESCRIPTIONS

'''Please select a consistent property type and space type'''
Check the details you have set in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION > PROPERTY TYPE, allow the setting you have selected in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > PROPERTY TYPE GROUP > LISTING TYPE. Use (?) Context help for the list of Property Types and Listing Types for Airbnb.

'''You can only host long-term rentals'''
Go to your Airbnb Account, switch to Hosting, and click on 'Fix Issues' button for the listing.
Follow the registration steps from Airbnb.

'''custom_daily_price_too_low_for_cleaning_fee''' OR '''Based on your cleaning fee of € XXX, the minimum nightly price you can charge is € YYY'''
Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > SPECIFIC CONTENT > CUSTOM and change your Cleaning fee.
OR
Go to the Calendar and update the daily prices.

'''Listings of different pricing_availability_model_type can not use this endpoint.'''
Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB > MAPPING and click 'UPDATE' for each room/listing.

'''Suspended_state_appeal'''
Airbnb suspended the account. Please contact Airbnb support about this.

Multiple Property Search

2023-09-24T18:21:43Z

Iuri:

[[Category:Multiple_Properties]]
[[Category:Booking_Page]]
<div class="heading">Search Criteria for the Multi-Property Booking Page</div>
This page is about the menu {{#fas:cog}} (SETTINGS) BOOKING ENGINE > MULTIPLE PROPERTIES > SEARCH CRITERIA

You can define search criteria for your properties to control how they get displayed.

Search terms (tags) are used for search and sort functions on the property list pages. Enter search terms separated by a comma. Properties can tick the search terms which apply to them.

If you set them as a "Selector", the page will only show properties that match the selected value.

If you set them as check boxes the page shows all the properties but orders them with the best match at the top. The more matching check boxes the higher the property.

After you set the Search Categories you need to assign them to your properties under {{#fas:cog}} (Settings) > Booking Engine > Multi Booking Page > Property Settings

Multiple Property Search

2023-09-24T18:21:11Z

Iuri:

[[Category:Multiple_Properties]]
[[Category:Booking_Page]]
<div class="heading">Search Criteria for the Multi-Property Booking Page</div>
This page is about the menu {{#fas:cog}} (SETTINGS) BOOKING ENGINE > MULTIPLE PROPERTIES > SEARCH CRITERIA

You can define search criteria for your properties to control how they get displayed.

Search terms (tags) are used for search and sort functions on the property list pages. Enter search terms separated by a comma. Properties can tick the search terms which apply to them.

If you set them as a "Selector", the page will only show properties that match the selected value.

If you set them as check boxes the page shows all the properties but orders them with the best match at the top. The more matching check boxes the higher the property.

After you set the Search Categories you need to assign them to your properties under Settings > Booking Engine > Multi Booking Page > Property Settings

Multiple Property Search

2023-09-24T18:20:28Z

Iuri:

[[Category:Multiple_Properties]]
[[Category:Booking_Page]]
<div class="heading">Search Criteria for the Multi-Property Booking Page</div>
This page is about the menu {{#fas:cog}} (SETTINGS) BOOKING ENGINE > MULTIPLE PROPERTIES > SEARCH CRITERIA

You can define search criteria for your properties to control how they get displayed.

Search terms (tags) are used for search and sort functions on the property list pages. Enter search terms separated by a comma. Properties can tick the search terms which apply to them.

If you set them as a "Selector", the page will only show properties that match the selected value.

If you set them as check boxes the page shows all the properties but orders them with the best match at the top. The more matching check boxes the higher the property.

<div class="heading">Property Settings</div>
After you set the Search Categories you need to assign them to your properties under Settings > Booking Engine > Multi Booking Page > Property Settings

Multiple Property Search

2023-09-24T18:19:08Z

Iuri:

[[Category:Multiple_Properties]]
[[Category:Booking_Page]]
<div class="heading">Search Criteria for the Multi-Property Booking Page</div>
This page is about the menu {{#fas:cog}} (SETTINGS) BOOKING ENGINE > MULTIPLE PROPERTIES > SEARCH CRITERIA

You can define search criteria for your properties to control how they get displayed.

Search terms (tags) are used for search and sort functions on the property list pages. Enter search terms separated by a comma. Properties can tick the search terms which apply to them.

If you set them as a "Selector", the page will only show properties that match the selected value.

If you set them as check boxes the page shows all the properties but orders them with the best match at the top. The more matching check boxes the higher the property.

After you set the Search Categories you need to assign them to your properties under Settings > Booking Engine > Multi Booking Page > Property Settings

Multiple Property Settings

2023-09-24T18:17:24Z

Iuri:

[[Category:Multiple_Properties]]
[[Category:Booking_Engine]]
<div class="heading">Property Settings for the Multi-Property Booking page</div>
This page is about the menu {{#fas:cog}} (SETTINGS) BOOKING ENGINE > MULTIPLE PROPERTIES > PROPERTY SETTINGS
These settings let owners of multiple properties or agencies define the display of their properties on the multiple property booking page.

'''Sell Priority:''' This sets the display priority of this property. A higher number will cause it to display higher in property lists.

An "Agent Code" can be included in the URL of your booking page to show special prices. When your booking page is opened with &agent=AGENT_CODE_SETTING included in the URL, any rates which have the channel " - agents" will be included in the calculation of the price. By creating different rates with and without the agent channel activated you can show different prices depending on the URL which opens the booking page.

"Search Categories" which have been defined in SETTINGS -> BOOKING ENGINE ->MULTIPLE PROPERTIES->SEARCH CRITERIA can be assigned to a property.

'''Group Keywords:''' These tags are used for showing and hiding properties on the property list pages. Enter tags separated by a comma.

If the property list page opens with a group= parameter it will only show properties with a matching group setting

If the property list page opens with a nogroup= parameter it will not show properties with a matching group setting

'''Search Category:''' This is where you can choose the search Categories (Keywords) you have set under Settings > Booking Engine > Multi Booking Page > Search Criteria, to filter out your properties on the booking page based on the options a guest chooses.

Multiple Property Settings

2023-09-24T18:17:16Z

Iuri:

File:Switchxls1.png

2022-04-24T09:16:41Z

Iuri:

Jomres Plugin

2017-11-09T18:25:18Z

Iuri: /* Capabilities */

[[Category:How to]]
[[Category:Channel Manager]]
[[Category:Channel_Manager_and_API]]
[[Category:Error Messages from Channels]]
[[Category:Set up Instructions]]
''This page explains how to use the channel manager with Jomres''
The Jomres plugin gives you an interface to the channel manager which you can use to synchronise your booking channels. Jomres creates the properties in Beds24. You set up the channel manager in Beds24 to connect to the channels.

[[Image:jomres.jpg|center|500px]]

==Capabilities==
The capabilities of the connection depend on the channel. With booking.com and many others we have a two way XML connection so Beds24.com can export inventory and prices and import bookings and modifications to bookings. [[Channel_Manager_Capabilities|Check the capabilities of the channels you want to use]]

*Jomres can send multiple prices and one minimum stay for each room for each date.
*If you need more complex pricing (e.g multiple channels with different prices for each) you have the option to create them in Beds24.
*Beds24 sends bookings back to Jomres.

==What you will need==
*Accounts with the booking channels you want to use
*A Beds24 account. You can sign up [http://beds24.com/join.html here].
*The Jomres [https://www.jomres.net/ plugin]

==Where to get help==
For issues regarding the interchange of data between Jomres and Beds24 please refer to your Jomres plugin support.

For issues regarding the setup and data interchange between Beds24 and Channels please contact Beds24 support.

==Set up==
*The connection is initiated from Jomres. Please follow the instructions for the Jomres plugin.

<embedvideo service="youtube">https://youtu.be/-bWOoJsZXIg</embedvideo>

Test the connection is working by:
* 1) Checking the prices/availability have been sent to Beds24 correctly.
* 2) Making a test booking in Beds24 and check it imports to Jomres

Enable the prices for Channel Management
*You can enable the Jomres price rows for channel management at the menu Settings > Properties > Rooms > Daily Prices .

Connect to the Channels
*Go to SETTINGS->CHANNEL MANAGER in the Beds24 control panel and connect the channels you want to use. You will find specific set up instructions for each channel when you click on HELP or habe a look [[:category:Channel_Manager|here]].

Set up in Beds24 is free and you can do it yourself. Beds24 is designed as a self service system with context sensitive help, extensive documentation and a free-of-charge ticket support system.

==Bookings==
Bookings can only import into Jomres if there is a price in the price field. If the channel did not send a price Beds24 will use the the min price for the room. Make sure your setting for SETTINGS->ROOMS->SETUP "Minimum Price" is greater than 0 so these bookings can import

=== Why did a booking not import?===
*When checking why bookings fail to go from Jomres to Beds24 it is best to start with the Jomres log, please log-into your Jomres (administrator back-end) > Jomres > Tools > Log Files > Beds24v2.application.log

You should be able to see the exact reason why a booking did not import or export.

==Redirect to Jomres Booking page==
You can use the Booking Redirect URL setting to redirect traffic from the Beds24 booking page to your Jomres booking page.
This can be used with tripconnect, the facebook app etc. so the guest does not see the Beds24 page.

To pass collected dates to Jomres add the following to the end of your Jomres booking page URL

&start=[FIRSTNIGHTDD/MM/YYYY]&end=[LEAVINGDAYDD/MM/YYYY]

To show your Jomres booking page within the facebook app it will need to be hosted with a secure certificate and the URL must start with '''https://'''

== Managing Bookings ==
Do not delete bookings from Beds24. Deleted bookings can not be updated. Instead set the status to "Cancelled". Beds24 will then send the "Cancelled" status to Jomres.

Bookings which have been manually added in Beds24 will also be sent to Jomres. If not open the booking go to the "Logs" tab and click on "Resend Notify".

Jomres Plugin

2017-11-06T00:00:18Z

Iuri: /* Why did a booking not import? */

[[Category:How to]]
[[Category:Channel Manager]]
[[Category:Channel_Manager_and_API]]
[[Category:Error Messages from Channels]]
[[Category:Set up Instructions]]
''This page explains how to use the channel manager with Jomres''
The Jomres plugin gives you an interface to the channel manager which you can use to synchronise your booking channels. Jomres creates the properties in Beds24. You set up the channel manager in Beds24 to connect to the channels.

[[Image:jomres.jpg|center|500px]]

==Capabilities==
The capabilities of the connection depend on the channel. With booking.com and many others we have a two way XML connection so Beds24.com can export inventory and prices and import bookings and modifications to bookings. [[Channel_Manager_Capabilities|Check the capabilities of the channels you want to use]]

*Jomres can send 4 prices and one minimum stay for each room for each date.
*If you need more complex pricing (e.g multiple channels with different prices for each) you have the option to create them in Beds24.
*Beds24 sends bookings back to Jomres.

==What you will need==
*Accounts with the booking channels you want to use
*A Beds24 account. You can sign up [http://beds24.com/join.html here].
*The Jomres [https://www.jomres.net/ plugin]

==Where to get help==
For issues regarding the interchange of data between Jomres and Beds24 please refer to your Jomres plugin support.

For issues regarding the setup and data interchange between Beds24 and Channels please contact Beds24 support.

==Set up==
*The connection is initiated from Jomres. Please follow the instructions for the Jomres plugin.

<embedvideo service="youtube">https://youtu.be/-bWOoJsZXIg</embedvideo>

Test the connection is working by:
* 1) Checking the prices/availability have been sent to Beds24 correctly.
* 2) Making a test booking in Beds24 and check it imports to Jomres

Enable the prices for Channel Management
*You can enable the Jomres price rows for channel management at the menu Settings > Properties > Rooms > Daily Prices .

Connect to the Channels
*Go to SETTINGS->CHANNEL MANAGER in the Beds24 control panel and connect the channels you want to use. You will find specific set up instructions for each channel when you click on HELP or habe a look [[:category:Channel_Manager|here]].

Set up in Beds24 is free and you can do it yourself. Beds24 is designed as a self service system with context sensitive help, extensive documentation and a free-of-charge ticket support system.

==Bookings==
Bookings can only import into Jomres if there is a price in the price field. If the channel did not send a price Beds24 will use the the min price for the room. Make sure your setting for SETTINGS->ROOMS->SETUP "Minimum Price" is greater than 0 so these bookings can import

=== Why did a booking not import?===
*When checking why bookings fail to go from Jomres to Beds24 it is best to start with the Jomres log, please log-into your Jomres (administrator back-end) > Jomres > Tools > Log Files > Beds24v2.application.log

You should be able to see the exact reason why a booking did not import or export.

==Redirect to Jomres Booking page==
You can use the Booking Redirect URL setting to redirect traffic from the Beds24 booking page to your Jomres booking page.
This can be used with tripconnect, the facebook app etc. so the guest does not see the Beds24 page.

To pass collected dates to Jomres add the following to the end of your Jomres booking page URL

&start=[FIRSTNIGHTDD/MM/YYYY]&end=[LEAVINGDAYDD/MM/YYYY]

To show your Jomres booking page within the facebook app it will need to be hosted with a secure certificate and the URL must start with '''https://'''

== Managing Bookings ==
Do not delete bookings from Beds24. Deleted bookings can not be updated. Instead set the status to "Cancelled". Beds24 will then send the "Cancelled" status to Jomres.

Bookings which have been manually added in Beds24 will also be sent to Jomres. If not open the booking go to the "Logs" tab and click on "Resend Notify".

Jomres Plugin

2017-11-05T23:41:59Z

Iuri:

[[Category:How to]]
[[Category:Channel Manager]]
[[Category:Channel_Manager_and_API]]
[[Category:Error Messages from Channels]]
[[Category:Set up Instructions]]
''This page explains how to use the channel manager with Jomres''
The Jomres plugin gives you an interface to the channel manager which you can use to synchronise your booking channels. Jomres creates the properties in Beds24. You set up the channel manager in Beds24 to connect to the channels.

[[Image:jomres.jpg|center|500px]]

==Capabilities==
The capabilities of the connection depend on the channel. With booking.com and many others we have a two way XML connection so Beds24.com can export inventory and prices and import bookings and modifications to bookings. [[Channel_Manager_Capabilities|Check the capabilities of the channels you want to use]]

*Jomres can send 4 prices and one minimum stay for each room for each date.
*If you need more complex pricing (e.g multiple channels with different prices for each) you have the option to create them in Beds24.
*Beds24 sends bookings back to Jomres.

==What you will need==
*Accounts with the booking channels you want to use
*A Beds24 account. You can sign up [http://beds24.com/join.html here].
*The Jomres [https://www.jomres.net/ plugin]

==Where to get help==
For issues regarding the interchange of data between Jomres and Beds24 please refer to your Jomres plugin support.

For issues regarding the setup and data interchange between Beds24 and Channels please contact Beds24 support.

==Set up==
*The connection is initiated from Jomres. Please follow the instructions for the Jomres plugin.

<embedvideo service="youtube">https://youtu.be/-bWOoJsZXIg</embedvideo>

Test the connection is working by:
* 1) Checking the prices/availability have been sent to Beds24 correctly.
* 2) Making a test booking in Beds24 and check it imports to Jomres

Enable the prices for Channel Management
*You can enable the Jomres price rows for channel management at the menu Settings > Properties > Rooms > Daily Prices .

Connect to the Channels
*Go to SETTINGS->CHANNEL MANAGER in the Beds24 control panel and connect the channels you want to use. You will find specific set up instructions for each channel when you click on HELP or habe a look [[:category:Channel_Manager|here]].

Set up in Beds24 is free and you can do it yourself. Beds24 is designed as a self service system with context sensitive help, extensive documentation and a free-of-charge ticket support system.

==Bookings==
Bookings can only import into Jomres if there is a price in the price field. If the channel did not send a price Beds24 will use the the min price for the room. Make sure your setting for SETTINGS->ROOMS->SETUP "Minimum Price" is greater than 0 so these bookings can import

=== Why did a booking not import?===
*When checking why bookings fail to go from Jomres to Beds24 it is best to start with the Jomres log, please log-into your Jomres (administrator back-end) > Jomres > Tools > Log Files > Beds24v2.application.log

You should be able to see the exact reason why a booking did not import.

==Redirect to Jomres Booking page==
You can use the Booking Redirect URL setting to redirect traffic from the Beds24 booking page to your Jomres booking page.
This can be used with tripconnect, the facebook app etc. so the guest does not see the Beds24 page.

To pass collected dates to Jomres add the following to the end of your Jomres booking page URL

&start=[FIRSTNIGHTDD/MM/YYYY]&end=[LEAVINGDAYDD/MM/YYYY]

To show your Jomres booking page within the facebook app it will need to be hosted with a secure certificate and the URL must start with '''https://'''

== Managing Bookings ==
Do not delete bookings from Beds24. Deleted bookings can not be updated. Instead set the status to "Cancelled". Beds24 will then send the "Cancelled" status to Jomres.

Bookings which have been manually added in Beds24 will also be sent to Jomres. If not open the booking go to the "Logs" tab and click on "Resend Notify".

Emerging Travel Group

2017-06-18T08:24:32Z

Iuri: /* Ostrovok */

[[Category:Channel Manager]]
[[Category:Error Messages from Channels]]
[[Category:Set up Instructions]]
''Synchronising Beds24.com with Ostrovok.ru''
https://ostrovok.ru/

===General===
*[[:Category:Channel Manager|Click here]] for general information on how the channel manager works.
*This tutorial explains how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].

=== Capabilities ===
*Beds24.com can export inventory.
*Beds24.com can export multiple rates.
*Beds24.com can import bookings.
*Beds24.com can import booking cancellations.
*Importing cancellations can be disabled for individual bookings.

For details please [[Channel_Manager_Capabilities|click here]]

=== Limitations ===
*Only bookings made after the connection is established will be imported, existing bookings must be manually entered into Beds24 to block the dates.

=== What you will need ===
The Ostrovok hotel id code for your property.

=== Set Up===
====Ostrovok====
You request a connection with Beds24 from Ostrovok by sending an Email with your Ostovok hotel id to Ostrovok E-channel Support, echannel-support@ostrovok.ru and add support@beds24.com in cc. When ready you will receive a notification from Ostrovok. After you have received this Email you can start setting the connection up in Beds24.

====Beds24====
*Enter your Ostrovok hotel id
*Set the currency. If you are using different currencies on Ostrovok and on Beds24 you can use the price multiplier (see below)

<embedvideo service="youtube">https://youtu.be/-SbeMMSk8wc</embedvideo>

Map Rooms:
*Click on the "Get Code" link next to the room type id setting.
*Choose the Ostrovok room id you want to map to each Beds24 room and click on it.
*When the correct room id has copied to the room type id setting, click Save.
[[Image:agoda_room_mapping.png|500px|link=]]
[[Media:agoda_room_mapping.png|view large]]

Map Rates:

*Click on the "Get Code" link next to the rate plan id setting.
*Choose the Ostrovok standard rate for this room and click on it
*When the correct rate plan id has copied to the rate plan id setting.
*Click SAVE
[[Image:agoda_standard_rate_mapping.png|500px|link=]]
[[Media:agoda_standard_rate_mapping.png|view large]]

Beds24 can send a single (1 person), double (2 guests) and room price which is will apply for the maximum occupancy.

If you need prices for more occupancies talk to Ostrovok and ask them if the can set up additional rate Ids for you.

== Activate ==
*Tick "Inventory", "Prices" and "Bookings"
*Save
[[Image:agoda_activation.png|500px|link=]]
[[Media:agoda_activation.png|view large]]

===Bookings===
New Bookings are imported. Cancellations to bookings are also imported.

Existing bookings are not automatically imported when the connection is established and should be entered into Beds24 manually.

===Multiple Rates===
Multiple rates can be created for each date, for example to send prices for different occupancies, minimum stays, meal options or refundable and non-refundable prices.

Ostrovok can set up multiple rate plan ids for each room, each with pre-defined booking conditions. Beds24 can map a different Beds24 rate or offer to each Ostrovok rate. If you do not have the appropriate rate plan ids you need to request Ostrovok to add them.

*Click on the "Get the Ostrovok Room and Rate Codes for this Property Code" link to view all mapping codes for this property.

'''Multiple Rate Ids using Rates'''

Each Beds24 rate can be mapped to any valid Ostrovok rate plan id that is active and not derived or linked. On the CHANNEL tab of each Beds24 rate is a setting to enter an Ostrovok rate plan id.
If this setting is left blank, the rate plan id defined in the Beds24 channel manager settings for Ostrovok will be used.
If the Beds24 rate should be mapped to an alternative Ostrovok rate plan id, enter the Ostrovok rate plan id here.

<embedvideo service="youtube">https://youtu.be/C5bfXOEtve4</embedvideo>

[[Image:Agoda_rate_mapping.png|400px|link=]]
[[Media::Agoda_rate_mapping.png|view large]]

If you have linked a rate to be used for other offers or rooms use the selector to choose the room you want to map.

<embedvideo service="youtube">https://youtu.be/fPdDx9h6VvE</embedvideo>

[[Image:channel_linked.png|400px|link=]]
[[Media:channel_linked.png|view large]]

'''Multiple Rate Ids using Offers or Daily Prices'''

Beds24 supports up to four price "offers" for each room.
Each of the four offers can be mapped to a different Ostrovok rate plan id.
This is particularly useful when mapping daily prices to Ostrovok.

To define the Ostrovok rate plan id for each offer, separate the rate plan ids with colons.
For example the following Beds24 rate plan id setting will map offer 1 to rate plan id 11111, offer 2 to rate plan id 22222, offer 3 to rate plan id 33333 and offer 4 to rate plan id 44444:

'''11111:22222:33333:4444'''

If offer 1 is used only for the Beds24 booking page and only offers 2,3 and 4 are used for Ostrovok leave the first rate plan id blank and start with a colon.
For example ''':22222:33333:44444'''

The settings for daily prices allow each daily price row to be assigned to a specific offer and therefore mappable to different Ostrovok rate plan ids

'''Same Price to Multiple Rate Plan Ids'''

If a Beds24 price should be sent to multiple Ostrovok rate plan ids, the multiple rate plan ids can be entered with a comma separating them.
For example ''''12345678,123456789'''

This can be used to allow a daily price set to "Do not allow lower prices" to override multiple Ostrovok rate plan ids.
If the comma separated rate plan ids are defined in the channel manager rate plan id setting and each individual Beds24 rate contains it's specific Ostrovok rate plan id, each rate will be mapped to it's rate plan id and daily prices will be mapped to all the specified rate plan ids, over-riding the rate price when appropriate.

=== Price Multiplier ===
If you want to add a multiplier to your prices, for example because of a different currency to your Beds24 currency, add a * followed by the multiplier number to your hotel Id.

For example a property code setting 123456*12.34 will multiply all prices by 12.34 sent for hotel id 123456.

== Notes ==

==Common Errors==
Any errors occurring during updates will be emailed to you with the error message as returned by Ostrovok. Below are common error messages and how to fix them.

'''You have no permissions to modify rates with ids:.....'''
You have entered numbers which are not valid Ostrovok rate Ids. Please double check your rate ids and enter only valid Ostrovok Rate Ids.

==Disconnect==
*Unticking "Inventory" and "Prices" and "Bookings" will stop the synchronisation for a room.
*To completely disconnect the channel manager you might need to contact Ostrovok and ask them to disconnect you.

Offers

2017-03-23T15:51:29Z

Iuri:

[[Category:Rooms]]
[[Category:Properties]]
[[Category:Enhanced_Selling]]
''This page is about the menu SETTINGS-> PROPERTIES -> OFFERS -> OFFER 2, OFFER 3, OFFER 4''

An offer is the price combined with certain conditions. Offer1 is your standard offer which always displays unless you hide it.

Additional offers can show your guests alternative price options for example refundable/non refundable or packages.

This example shows one room which shows offer 1 only (the default) and one room for which one additional offer is set up:

[[Image:offer.png|600px|link=]]
[[Media:offer.png|view large]]

'''Step 1 - enable display of additional offers'''

Additional offers can be set to always display or only when a price is available.You can enter descriptive information and a picture for each extra offer.

'''Step 2 - create prices for additional offers'''

'''If you use Rates'''

To set prices for your offers add a rate for them and set the offer setting in the "Rooms" tab of your rate to the appropriate number.

*You can link an existing rate to offers with a price offset in the "Rooms" tab of the Rate.

*If you have different booking conditions you can create a new rate for each offer and set the specific rules.

'''If you use Daily Prices'''

Go to SETTINGS->PROPERTIES->ROOMS->DAILY PRICES select the room you want to set up and set "Daily Price 2" "Offer"=2. You can activate up to 4 offers.

When you go to the CALENDAR you will now see additional "Daily Price" rows where you can enter the prices.

Seasonal Prices

2017-03-23T15:50:47Z

Iuri:

[[Category:How to]]
[[Category:Rates]]
[[Category:Daily_Prices]]
''This page explains how to set up seasonal prices''
'''1. Using Daily Prices'''

Go to the CALENDAR and enter prices for each season. If your prices vary by a percentage you can also use the "Price Multiplier"

'''2. Using Rates'''

If your prices vary by a percentage you can use the "Price Multiplier" in the CALENDAR to raise/lower rates by season.

If you have different rules for each season you can set seasonal rates by setting up an individual rate for each season. By default the system always uses the lowest price it can find. We recommend you make the highest rate always available and create lower rates for date ranges as you require.

Season 1:

*Depending on your strategy set up a rate per room or per person
*Set the first and the last night the rate is valid for.
*By default rates use the booking rule set under PROPERTIES -> BOOKING RULES. You can override the default you set there individual rates.
*Change to the tab "Rooms" and set "Room" to the room you want the rate to apply to.

Season 2:

*Open your Season 1 rate and click on "Save Copy"
*Change name, prices conditions (e.g. minimum or maximum stay).
*By default rates use the booking rule set under PROPERTIES -> BOOKING RULES. You can override the default you set there individual rates.

Set up as many rates as you need. When you go to the calendar view in the main RATES menu you can see which rate applies when.

Expedia.com

2016-12-13T21:03:38Z

Iuri: /* FAQ */

[[Category:Channel Manager]]
[[Category:Troubleshooting]]
[[Category:Error Messages from Channels]]
[[Category:Set up Instructions]]

''This page is about the menu SETTINGS->CHANNEL MANAGER->EXPEDIA
http://www.expedia.com

This connection to Expedia EQC will also update other Expedia channels including Hotels.com, AirAsiaGo, Egencia, Venere, Travelocity, Trivago (via Expedia), Expedia Affiliate Network, Wotif Group, Orbitz and Classic Vacations.

==General==
*[[:Category:Channel Manager|Click here]] for general information on how the channel manager works.
*This tutorial explains how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].
==Capabilities==
*Beds24.com can export Inventory
*Beds24.com can export Minimum Stay
*Beds24.com can export Maximum Stay
*Beds24.com can export Closed to Arrival and Closed to Departure
*Beds24.com can export Multiple Rates
*Beds24.com can import Bookings
*Beds24.com can import Booking Modifications and Cancellations
*Beds24.com can add a multiplier to prices to convert to a different currency.
*Importing modifications or cancellations can be disabled for individual bookings.

Orbitz can also be updated via Expedia EQC. If you want to do this your property should be connected to Expedia first. Please contact Expedia support for details.

==Limitations==

==What you will need==
*Your Expedia Quick connect username and password
*Your Expedia hotel id

== Set Up==

===Expedia===

Log into ExpediaPartnerCentral and request a connection to Beds24.

==== How to Establish an EQC Connection ====
Login to www.expediapartnercentral.com, should you need help with this please reach out to hothelp@expedia.com

Once logged into EPC select your hotel

i. Navigate to the the Rates and Inventory tab

ii. Select Expedia Quick Connect Settings

[[Image:eqc1.png|400px|link=]]
[[Media:eqc1.png|view large]]

iii. Select the Vendor System name from the dropdown, select the Connectivity Options (AR, BR) and click on Submit.

[[Image:eqc2.png|400px|link=]]
[[Media:eqc2.png|view large]]

iv. Display after connection

[[Image:eqc3.png|400px|link=]]
[[Media:eqc3.png|view large]]

====How to Change the current EQC Setup====
Login to www.expediapartnercentral.com, should you need help with this please reach out to hothelp@expedia.com

Once logged into EPC select your hotel

i. Navigate to the the Rates and Inventory tab

ii. Select Expedia Quick Connect Settings

iii. Select the Edit Icon to modify connection.

[[Image:eqc4.png|400px|link=]]
[[Media:eqc4.png|view large]]

iv Select new vendor system and connectivity options view

[[Image:eqc5.png|400px|link=]]
[[Media:eqc5.png|view large]]

Expedia will then send you an email with your EQC username and password and hotel id. Note that your EQC username and password are not the same as your Expedia extranet login

[[Image:Expedia1.png|400px|link=]]
[[Media:Expedia1.png|view large]]

===Beds24.com===
*Enter your EQC username and password, do not enter the username and password used to log into Expedia from a web browser.
*Enter your hotel id
*Save
*Select if your Expedia price model is "Per Day Pricing" or "Per Occupancy Pricing". You will find this information in the same Email as your username and password.

[[Image:Expedia3.png|400px|link=]]
[[Media:Expedia3.png|view large]]

Mapping:

<embedvideo service="youtube">https://www.youtube.com/watch?v=5YO4r90JcpE&feature=youtu.be</embedvideo>

Map Rooms:
*Click on the "Get Code" link next to the room type id setting.
*Choose the Expedia room type id you want to map to each Beds24 room and click on it.
*When the correct room id has copied to the room type id setting, click Save.
[[Image:Expedia4.png|350px|link=]]
[[Media:Expedia4.png|view large]]

Map Rates:
*Click on the "Get Code" link next to the rate plan id setting.
*Choose the Expedia standard rate for this room and click on it
*When the correct rate plan id has copied to the rate plan id setting, click Save.
[[Image:Expedia5.png|400px|link=]]
[[Media:Expedia5.png|view large]]

*If your pricing model is "Per Day Pricing" you will need a price for the maximum room occupancy. Example: If maximum number of guests is 4 you need a ROOM price for four guests. Prices for 1, 2 or 3 guests are not sent.

*If your pricing model is "Per Occupancy Pricing" a price for occupancy of 1 guest, 2 guests and a room price can be sent. The room price will be sent with an occupancy level of the maximum capacity allowed for that price.

The end selling price on Expedia may be different to the price sent, please check if your Expedia account is set for "Sell Rate" or "Net Rate" type and adjust the prices accordingly.

Activate:
*Tick "Inventory", "Prices" and "Bookings"
*Save
[[Image:channel_activate.png|400px|link=]]
[[Media:channel_activate.png|view large]]

==Bookings==
New Bookings are imported. Modifications and cancellations to bookings are also imported.

Existing bookings are not automatically imported when the connection is established and should be entered into Beds24 manually.

==Multiple Rates==

Multiple rates can be created for each date, for example to send prices for different occupancies, minimum stays, meal options or refundable and non-refundable prices.

'''1. Derived Prices'''

Expedia.com can auto calculate, link and derive rate prices using preset rules. Ask your Expedia.com rep to set this up.
This option means you only need to send one rate from Beds24 to Expedia.com and Expedia.com will auto-calculate the other rate options.

'''2. Multiple Rate Plan Ids'''

Expedia.com can set up multiple rate plan ids for each room, each with pre-defined booking conditions. Beds24 can map a different Beds24 rate or offer to each Expedia.com rate plan id. If you do not have the appropriate rate plan ids you need to request Expedia.com to add them.

*Click on the "Get the Expedia.com Room and Rate Codes for this Property Code" link to view all mapping codes for this property.

'''Multiple Rate Ids using Rates'''

Each Beds24 rate can be mapped to any valid Expedia.com rate plan id that is active and not derived or linked. On the CHANNEL tab of each Beds24 rate is a setting to enter an Expedia.com rate plan id.
If this setting is left blank, the rate plan id defined in the Beds24 channel manager settings for Expedia.com will be used.
If the Beds24 rate should be mapped to an alternative Expedia.com rate plan id, enter the Expedia.com rate plan id here.

<embedvideo service="youtube">https://www.youtube.com/watch?v=uaCa8sw2H1o&feature=youtu.be</embedvideo>

[[Image:Expedia7.png|400px|link=]]
[[Media:Expedia7.png|view large]]

If you have linked a rate to be used for other offers or rooms use the selector to choose the room you want to map.

<embedvideo service="youtube">https://www.youtube.com/watch?v=YvUBLa2W028&feature=youtu.be</embedvideo>

[[Image:channel_linked.png|400px|link=]]
[[Media:channel_linked.png|view large]]

'''Multiple Rate Ids using Offers or Daily Prices'''

Beds24 supports up to four price "offers" for each room.
Each of the four offers can be mapped to a different Expedia.com rate plan id.
This is particularly useful when mapping daily prices to Expedia.com.

To define the Expedia.com rate plan id for each offer, separate the rate ids with colons.
For example the following Beds24 rate id setting will map offer 1 to rate id 11111, offer 2 to rate id 22222, offer 3 to rate id 33333 and offer 4 to rate id 44444:

'''11111:22222:33333:4444'''

If offer 1 is used only for the Beds24 booking page and only offers 2,3 and 4 are used for Expedia.com leave the first rate id blank and start with a colon.
For example ''':22222:33333:44444'''

The settings for daily prices allow each daily price row to be assigned to a specific offer and therefore mappable to different Expedia.com rate ids

'''Same Price to Multiple Rate Ids'''

If a Beds24 price should be sent to multiple Expedia.com rate plan ids, the multiple rate ids can be entered with a comma separating them.
For example ''''12345678,123456789'''

This can be used to allow a daily price set to "Do not allow lower prices" to override multiple Expedia.com rate plan ids.
If the comma separated rate ids are defined in the channel manager rate id setting and each individual Beds24 rate contains it's specific Expedia.com rate plan id, each rate will be mapped to it's rate id and daily prices will be mapped to all the specified rate ids, over-riding the rate price when appropriate.

== Price Multiplier ==
If you want to add a multiplier to your prices, for example because of a different currency to your Beds24 currency, add a * followed by the multiplier number to your hotel Id.

For example a property code setting 123456*12.34 will multiply all prices by 12.34 sent for hotel id 123456.

== Setup Problems==
1) The room is being unexpectedly closed at Expedia The channel manager will close the room on all dates which do not have a valid price available for sending to Expedia. Make sure you have prices for the complete range of dates you are sending.

2) "Room code is not unique" warning when saving in Beds24. Each Expedia room type id is unique and can be mapped to only one room in Beds24. If you enter the same Expedia room type id more than once the room updates will overwrite each other causing inaccurate information being sent to Expedia.

3) "Extra Person" prices cannot be exported but can still be set manually in Expedia.

4) If the room is for more then 2 guests you need a room price for the number of guests the room can accommodate.

==Virtual Credit Cards ==
If Expedia sends credit cards please note that they can only be charged on the check-out date.

==Common Errors==
If there is an error on an update, the error message returned by Expedia will be emailed to you.
Common errors and their solutions are:

'''Pricing models mismatch: you tried to update a price for OCCUPANCY_PRICING, but your property is not configured for this pricing.'''
* Your pricing model is most likely daily pricing so change the selector for "Price model" to "Per Day Pricing"

'''Rate plan does not match the property acquisition type'''
* The rate codes are the wrong Sell or Net rate type. Check whether your rate codes should have an A at the end of the number or not.

'''Stop sell outside of Y with remaining base availability '''
and
'''Unable to set total inventory below the current base allocation value.'''
Base allocation (or contracted allotment) is a minimum number of rooms you have agreed to sell through Expedia. When the availability the channel manger sends falls below the base allocation, Expedia will ignore availability sent from the channel manager.
A common cause of this error is not having a valid price for the room in Beds24 on the affected dates.
Any date without a price will be closed in Beds24 and we will send an inventory of zero to Expedia.
*Make sure you have valid rates for the mentioned dates and no bookings from other sources
*Beds24: change your inventory to send the allotment you have guaranteed Expedia (e.g. by removing bookings from other sources)
*Expedia: Ask Expedia to remove the guaranteed allotment

'''The value '' of attribute 'password' on element 'Authentication' is not valid with respect to its type, '''
* The password is empty or contains invalid characters.
Check the username and password entered in the channel manager settings is correct.

'''Non-existent rate plan and rate level pair provided'''
You are sending a wrong rate plan id. Check your rate plan ids in SETTINGS->CHANNEL MANAGER->EXPEDIA and in the "Channels" tab of your rates.

'''MinLOS value (x) exceeds Extranet auto-approval threshold (y) for length of stay.'''
The minimum booking length you are sending is higher than Expedia allows. Contact Expedia and ask them to increase your minimum stay.

'''The value '' of attribute 'username' on element 'Authentication' is not valid with respect to its type'''
The username/and or password you entered are wrongEnter your Expedia Quick connect username and password which Expedia sent you by Email (NOT your normal Expedia username and password)

'''LOS restriction conflict - Min Nights Greater Than Max Nights.'''
Expedia is not accepting the minimum stay you are sending because you have a maximum stay in your Expedia extranet which is lower than the minimum stay you are sending. You have 2 options fix this:
1. Log into your Expedia extranet and raise or remove the maximum stay.
2. Set the "Maximum Stay" in the rates you are sending to Expedia to 28 or lower.

'''Access denied'''
If you receive this error message only once most likely Expedia was doing temporary maintenance. If you repeatedly receive this message check if you have you received an Email from Expedia with your EQC username and password?
*If not please check in the Expedia extranet that the connection has been requested.
*If yes please check the Expedia hotel id, EQC username and EQC password (NOTE: these the username and password you receive by Email from Expedia) you have you have entered is correct and does not have blank spaces.

'''Authentication error: invalid username or password'''
Check the Expedia hotel id, EQC username and EQC password (NOTE: these the username and password you receive by Email from Expedia) you have you have entered is correct and does not have blank spaces.

'''Internal system error, please try again in a few minutes'''
Expedia sends you this message to inform you that they are having problems with their system. If the error messages stopped Expedia fixed the problem.

== Notes ==
Expedia supports two different methods to apply minimum and maximum length of stay restrictions. Arrival based restrictions or Stay Through based restrictions. This is a hotel-level setting in Expedia system, and any Expedia market managers can modify this setting. Please contact Expedia to perform this change.

Depending on the acquisition type, Expedia rate plan ids may need to end with an "A". Updates will not work unless the correct code is used.

For Expedia Occupancy price models, Beds24 can send a room price, a double occupancy price and a single occupancy price. If you would like to update 3 person, 4 person prices etc. you need to use the Expedia "Daily price model". You can then have multiple rate plan ids, each with the desired maximum occupancy set at Expedia. They can then be mapped to the appropriate Beds24 rate, offer or daily price.

Changes of inventory are pushed instantly. Price changes are sent with the next update. To push price changes immediately press the "Update" buttons.
==Disconnect==
*Unticking "Inventory" and "Prices" and "Bookings" will stop the synchronisation for a room.

Login to www.expediapartnercentral.com, should you need help with this please reach out to hothelp@expedia.com

Once logged into EPC select your hotel

i. Navigate to the the Rates and Inventory tab

ii. Select Expedia Quick Connect Settings

[[Image:eqc6.png|400px|link=]]
[[Media:eqc6.png|view large]]

iii. Click on the Trashcan Icon for Disconnection

[[Image:eqc7.png|400px|link=]]
[[Media:eqc7.png|view large]]
== FAQ ==
=== Will I receive notifications on new bookings?===
After you activate the channel manager the channel will stop sending notifications. You will receive them from Beds24 instead.

=== Do guests receive a confirmation? ===
The channel confirms the booking with the guest. Beds24 will not sent a confirmation message. If you want to send one as well you can set up an Auto Action Email.

=== How do I modify or cancel a booking?===
Bookings coming from a channel should be modified by the channel. Cancelling a booking in Beds24 will not cancel the booking in Expedia and can cause a double booking. Please ask Expedia or the guest to cancel the booking in Expedia and the cancellation will be sent to Beds24.

If for some reason you need to make a change in Beds24 and do not want the channel to override it, you can set "Allow Channel Modifications" = No ("Details" tab of the booking"). If you have changed the room you can set "Allow Channel Modifications" = All but not room changes.

=== How do can I access credit card details?===
This is how you can [[View_Credit_Card_Details| view credit card details]].

=== How do I add a promotion or special price?===
You can set up promotions in the Expedia extranet.

=== Can I send different prices for different minimum stays or different numbers of guests?===
Yes. You can do this either with "derived" prices or multiple rates ids. See the "Multiple rates" section of this page.

=== I have multiple Expedia hotel ids. How do I set this up? ===
The system can handle multiple properties in one account. Each Expedia hotel requires one property in Beds24.

=== What to do when I receive an overbooking?===
*Check if you are receiving error messages by email or in the potential issues menu. Error messages need to be addressed immediately because they can mean the channel manger is able to make updates.
*Entering the same Expedia room code in multiple rooms in Beds24 can cause overbookings. Check your set up for warnings.

If you can not see a problem in your set up send us a support ticket with the booking numbers and dates.

=== Why did a booking not import?===
*Check if the room for which you received the booking is properly mapped.

If you can not see a problem in your set up send us a support ticket with the booking number and the date the booking was made.

=== Why is the price for the booking wrong?===
*A special offer set up in the channel may have reduced the price the channel manager sent.
*Your prices are not set up as you expect.

=== What is base allocation? ===
This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels.

=== What do I do when I have a no show?===
To report a no show contact Expedia support.

=== I cannot find my Expedia Room/Rate ID when I press on Get Codes===
Expedia did not make this available to us, please call Expedia and ask them to make the room or rate available to beds24

Booking Page/Google Analytics

2016-11-15T23:18:34Z

Iuri:

[[Category:Troubleshooting]]
[[Category:How to]]
[[Category:Developer]]
[[Category:Booking_Page]]

''This page explains how to install Google Analytics on your Booking Page to track bookings''

To install go to SETTINGS -> BOOKING PAGE -> DEVELOPERS "Advanced HTML Settings" and enter your Google Analytics Tracking Script in the field "Insert In HTML HEAD". This will be installed in the head section of the booking page.

Your booking page will now appear in your Google Analytics Report.

'''Page Tracking'''

The URL of each stage of the booking process contains a parameter page= which contains a code to identify which stage the booking page is at.

'''Conversion Tracking'''

It is possible to set a Booking Return URL to your own site. Guests will be sent to this page after booking allowing you to create a custom landing page.

Information about the booking will be added to the URL for your extraction and use.

This setting can be found at SETTINGS -> BOOKING PAGE-> Page Design-> BEHAVIOUR.

It is also possible to include scripts directly in the screen confirmation messages at SETTINGS -> BOOKING PAGE -> PAGE DESIGN -> DEVELOPERS "Advanced HTML Settings" -> "Confirmation Page Insert in HTML HEAD". This will be installed in the head section of the booking confirmation page. Template variables can be included in this script to include information about the booking which has just been made.

The booking page is on the domain www.beds24.com so you may need to enable multiple domain settings in analytics.

Stripe

2016-11-13T18:51:24Z

Iuri: /* Setup */

[[Category:Deposit_Collection]]
[[Category:Apps_Plugins_and_Extentions]]
''This page is about the menu SETTINGS->PROPERTIES->DEPOSIT COLLECTION->STRIPE''
__TOC__
== Setup ==
To use this payment option you will need an account with the payment provider.

[https://stripe.com Register here for a Stripe account. ]

To connect you will need to enter the "Live Secret Key" and the "Live Publishable Key" you can find this information on your Stripe Dashboard, click on your account name (Top Right Corner) and than Account Settings > Api Keys.

Stripe will display the booking reference in a data field called "data-description".

=== Send credit card details to Stripe ===
If you set "Save all cards to Stripe" = Yes all credit cards including cards supplied by all channels will be sent directly to Stripe and not stored at Beds24.

Credit card details can also be sent manually to Stripe.

[[Image:stripe2.png|600px|link=]]
[[Media:stripe2.png|view large]]

The card will be saved as a new customer in Stripe with the booking number as a reference. Once the new customer is created in Stripe the card can be charged.

Stripe will normally only accept valid cards. If Stripe reject the card, it's details will still be visible at Beds24.

=== Collect payment ===
Payments for bookings with deposit collection on the Beds24 booking page will be automatically collected.

Further charges or charges on cards transmitted from OTAs can be made from within the booking or in Stripe.

[[Image:stripe1.png|600px|link=]]
[[Media:stripe1.png|view large]]

You will see the paid amount in the "Charges and Payements" and "Invoice" tabs of the booking.

=== Virtual Cards ===
Virtual cards work the same way as "real" cards. Often virtual cards are only valid for a certain period. For details please ask the channel which provides the card.

Some virtual cards are restricted so that only merchants which are registered as an accommodation business type can charge the virtual card. In this case you need to make sure you are registered as an accommodation business with Stripe.

=== Refund of Payments in Stripe ===
Payments can be manually refundes from within the Stripe account. You will also need to enter them manually into the booking.

Do the initial Setup

2016-10-10T18:02:20Z

Iuri: /* Step 4 - Set your Prices */

[[Category:How to]]
[[Category:Introduction]]
''This page explains how to set up your account''

== Set Up help ==
'''You're now only a few steps away from accepting on-line bookings. We recommend you let our [http://www.beds24.com/wizard/index.php Setup Wizards] guide you through the process.'''

There is context sensitive help throughout our system. If you are stuck, click on the '''?''' icons. You can also use this [[Main Page|Wiki]] for help.'''

We provide a range of [[videos|video tutorials]].

== Terminology ==
'''Properties''' can be Hotels, B&B´s, apartment houses, camp sites, etc. the system can handle multiple properties of different types.

A property can have only one or very many different rooms.

'''Rooms''' can, but do not need to, represent ''physical'' rooms; they are a way of splitting your property into separately bookable units.

These units or "Rooms" could be guest bedrooms, hostel dormitories, individual beds in backpackers, camp sites, houseboats, holiday homes, individual hotel suites, cabins, tours, classes or cars etc.

An '''Offer''' is the price combined with certain conditions. Each room/unit has one or more offers. "Offer 1" is your standard offer to the guest which is always displayed.

== Multiple Properties or Rooms ==

Hotels, B&B´s and inns are usually set up as one property with a number of rooms. If you have several independent lodgings e.g. apartments or villas you can still set them up as rooms if it suits your marketing strategy. Each room (which can also be an apartment, house etc) can have its own pricing and booking rules.

Making different properties means each can have it's own property booking page (if required with individual design). You can also use a multiple property booking page with advanced search functions (e.g. facilities, location) showing all properties.

If you're renting your property as a whole, you still need to define one "Room" which in your case represents your complete property.

If you are using the channel manager we advise to set the booking system up as similar as your booking channels. If your lodgings have different hotel/property codes for booking.com etc. then they must be setup as different properties in the system.

== '''Step 1''' - General Account Settings ==
Click on '''SETTINGS''' in the top menu bar.

*Go to '''ACCOUNT''' and complete your details

*If you want to use a language other than English on your booking page, go to '''ACCOUNT''' -> '''LANGUAGES''' and tick the ones you want to use. If you enable more than one language you will see tabs for each language in your descriptions, information on your booking page and notifications. Descriptions have to be entered in each language tab.

<embedvideo service="youtube">https://www.youtube.com/watch?v=2nNidEDdm4w</embedvideo>

== '''Step 2''' - Property Set UP ==

*Go to '''PROPERTIES''' -> '''DESCRIPTION''' and complete your property information

<embedvideo service="youtube">https://youtu.be/XkC-fiJ8WUs</embedvideo>

== '''Step 3''' -Rooms and Offers ==

*Go to '''PROPERTIES''' -> '''ROOMS'''. A click on '''EDIT''' will open a field where you can set the name and quantity of "Rooms" of that type available.

Don't forget to '''SAVE'''!

*Go to '''PROPERTIES''' -> '''ROOMS''' -> '''OFFERS'''.
An offer is the price combined with certain conditions. Each room/unit has one or more offers. "Offer 1" is your standard offer to the guest which is always displayed.

You have the option to sell a room at up to four different prices eg. packages, promotions or discounted conditional rates. Each offer can have its own "Booking Type".

== '''Step 4''' - Set your Prices ==
The system has two types of prices:
*Daily Prices
*Rates

Which type you use depends on your pricing structure:

Note: If you use rates you do not need to set up Daily Prices for every day. If required you can use a Daily Price to adjust the prices for an individual date or date range.

'''Daily Prices'''

Daily Prices are prices for one date. Up to four prices per date can be defined for example for different occupancies.

Daily Prices can be used:
*If you want to fine tune prices on a daily basis
*if you do not use Last Minute or Early Bird pricing

Go to '''CALENDAR''' in the top menu. This is a table giving you a complete overview of your bookings, rates and inventory. By ticking the boxes you can select what you want to display.

Activate '''DAILY PRICES'''. You can set your room prices here. Click in the DAILY PRICE row and set price and date range and click '''SAVE'''. You may modify individual dates as required. Rules for daily prices can be set in SETTINGS->PROPERTIES->ROOMS->DAILY PRICES.

<embedvideo service="youtube">https://www.youtube.com/watch?v=iFht8sLJg9g</embedvideo>

'''Rates'''

Rates have a start and end date so they apply to a range of dates. Rates contain many rules about the conditions which must apply to make them available. Multiple rates can be used to create complex pricing structures. If multiple rates are available for the same dates the rules of each rate will determine which rate is offered.

Rates can be used:
*for different weekend/weekday prices
*for prices for extra guests or extra children apply
*If you require the guest to book more than one day before Check-in
*If you want a price to be available only certain days in advance (e.g. Last Minute or Early Bird)
*if you want to allow guest to enquire if no price can be found but the room is not fully booked
*for special pricing for channel management

Go to RATES in the top menu. Multiple rates and discounts may be defined for each room. When multiple rates exist for a given date the system default will calculate and offer the lowest price that matches your criteria.

When creating multiple rates you would generally set your highest price to always be available and create discounted price rates for longer stays, specific days of the week or date ranges as you require. This way you can create sophisticated rate models.

'''Adding Rates and Discounts''': To add a new rate click on the button ADD RATE

'''Link a Rate:''' One rate can be used for multiple rooms. For which room a rate is used is defined in the "Rooms" tab of the rate.

'''Copy a Rate:''' If you want to use the same rate for another room click on SAVE AS A COPY

'''Changing Rates and Discounts''': Click on the rate you want to change and enter your changes. You can delete rate setting and add new ones. You may re-use old rates that are still in the system by changing their start and end dates.

<embedvideo service="youtube">https://www.youtube.com/watch?v=zT65okbSXIE</embedvideo>

'''Combination of Daily Prices and Rates'''

It is not necessary to use both daily prices and rates but a combination of daily prices and rates can be used to fine tune pricing structures.

*For example Daily Prices can be used to override the price and conditions of a rate for individual dates.
*The booking rules for your rates and daily prices will determine which daily price or rate will be used.

== '''Step 5''' - Enter existing Bookings==
To avoid double bookings it is advisable to enter the bookings you already have. You have different options:

*In CALENDAR you will find a row INVENTORY. The number shows rooms remaining to sell. They can be edited to quickly change your availability. Doubleclick to open a popup and save the changes.
*To ''Add Bookings'' manually click on the suitcase icon in the CALENDAR or on the "Add Booking" link in the BOOKINGS menu.
*If you are comfortable working with .csv you can upload bookings into Beds24 using our API (https://www.beds24.com/api/). You will see the instructions when you click on putBookingCSV (https://www.beds24.com/api/putbookingscsv.php)
*Upcoming bookings from booking.com can be automatically imported.

== '''Step 6''' - Check and Customise your Booking Page==
Go to SETTINGS->BOOKING PAGE.

You have the option to fully customise the look and the content of your booking page. For an overview on your options please go to [[Customise Booking Page]].

== '''Step 7''' - Install your Booking Button, Box, Strip, Calendar or one of our other Booking Widgets ==
Booking widgets connect your website to your booking page. There is a choice including booking buttons, booking boxes, booking strips, calendars. Go to SETTINGS->BOOKING PAGE->BOOKING WIDGETS. Choose the widget you want to use. If required you can customise the appearance. If you need help please click on the HELP button on the top rights of the widgets page.

Copy your widget to your website. To install the booking widgets on your web site you will need the ability to edit the HTML of your page. This may involve knowing the passwords for your web server and the ability to transfer your files. Your web hosting service should be able to provide information and assist you with this.

== '''Step 8''' - Do some test bookings to check everything is working. ==

'''Congratulations! You are now receiving on-line bookings.''' New on-line bookings will be added automatically. You can also enter new bookings manually clicking on "Add Booking" on the BOOKINGS page.

== '''Customise''' ==
*Optionally you can [[:category:Confirmation_Messages|customise the booking confirmations to guests]] and set the system [[Outgoing_Email|use your own Email address for sending]]

== Other Features and Functions ==
When you click on FUNCTIONS in the top left menu you will see links to the menu pages of key features and functions.

[[Image:support.png|500px|link=]]
[[Media:support.png|view large]]

Booking.com: Synchronise bookings prices availability

2016-09-07T05:19:48Z

Iuri: /* Common Errors */

[[Category:Channel Manager]]
[[Category:Error Messages from Channels]]
[[Category:Set up Instructions]]
''Synchronising Beds24.com with Booking.com''
[https://join.booking.com/index.html?aid=384035&lang=en&label=beds24 www.booking.com]

==General==
*[[:Category:Channel Manager|Click here]] for general information on how the channel manager works.
*This tutorial explains how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].

==Capabilities==
*Beds24.com can export Inventory
*Beds24.com can export Minimum Stay
*Beds24.com can export Maximum Stay
*Beds24.com can export Closed to Arrival and Closed to Departure
*Beds24.com can export Multiple Rates
*Beds24.com can import Bookings
*Beds24.com can import Booking Modifications and Cancellations
*Beds24.com can add a multiplier to export prices.
*Importing modifications or cancellations can be disabled for individual bookings.
*Invalid cards and no-shows can be reported to Booking.com from the "Details" tab of the booking.

==Limitations==
If you export inventory you will also need to export rates from Beds24, rates can not be set within the Booking.com extranet.

Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to you. Contact your Booking.com rep if this is occurring and you require this information.

Extra person and extra child prices within a Beds24 Rate and discounts set in a Rates Discount section are not able to export to Booking.com or other channels.

== Set Up ==
Setting up the connection is a 4 step process:

1) You request a connection on Booking.com extranet- nothing changes you are still bookable according to the prices and inventory you have set in the Booking.com extranet

2) Beds24 accepts your request - nothing changes you are still bookable according to the prices inventory you have set in the Booking.com extranet

Between step 2 and 3 you should map your rooms and rates, check everything and import existing bookings from Booking.com to block the booked dates.

3) You enable the connection in Booking.com - this is when Booking.com removes your inventory and rates and you are temporarily not bookable.

4) Beds24 sends prices and availability to Booking.com. You are bookable again. To send the update immediately click the "Update" buttons in the channel manager settings.

Bookings are not removed from the Booking.com extranet. Existing and new bookings are always visible in the Booking.com extranet.

===Booking.com===
Initiate the XML connection from the property menu within the booking.com extranet and then do the Beds24 setup.

1) Login to Booking.com and go to the Property Information section.

2) Select the Channel Manager menu. (left side of screen, if you cannot find it there use the help in booking.com or ask your Booking.com rep. Booking.com accounts using the "Extranet Light" can not use a channel manager. Ask your Booking.com rep to change your account to "Extranet Classic".)

3) Click the Start button and search for BEDS24.

4) Complete the rest of the on screen instructions.

It is possible to select a "one way" or "two way" connection with Booking.com. The normal case is "two way" which will both export inventory to Booking.com and import bookings from Booking.com. If you select any of the "one way" options only one of these actions will be performed and the other must be manually maintained by you. Please send us a support ticket if you want a one way connection only.

5) When ready you will receive a notification from Booking.com, go to the Channel Manager menu again and activate the connection.

<embedvideo service="youtube">https://youtu.be/zTHwszw6e24</embedvideo>

===Beds24.com===
1) Enter your Booking.com Hotel Id into SETTINGS -> CHANNEL MANAGER -> BOOKING.COM "Hotel ID" setting and then SAVE.

[[Image:bookingcom1.png|450px|link=]]
[[Media:bookingcom1.png|view large]]

2) Set "Booking Price Import" to either import the room price only or the room price plus unpaid extras (cleaning charges, local taxes etc.)

3) Some Booking.com rate ids can accept a room price plus a single occupancy price on the same rate id. If you have this rate type and want to send the single occupancy price set "Booking.com Rate Type " = "Full + Single". If you do not have this rate type or you are not sure set "Booking.com Rate Type "= "One Price "

4) Mapping

<embedvideo service="youtube">https://www.youtube.com/watch?v=5YO4r90JcpE&feature=youtu.be</embedvideo>

Map Rooms:
*Click on the "Get Code" link next to the room id setting, a list of room ids will be retrieved from Booking.com and displayed.
*Choose the Booking.com room you want to map to the Beds24 room and click on it.
*When the correct room id has copied to the room id setting, click Save.

[[Image:bookingcomrooms.png|450px|link=]]
[[Media:bookingcomrooms.png|view large]]

Map Rates:
*Click on the "Get Code" link next to the rate id setting and a list of rate ids will be retrieved from Booking.com for the saved room id.
*Choose the Booking.com rate id for this room and click on it. This will normally be the standard rate.
*When the correct rate id has copied to the rate id setting, click Save.

[[Image:bookingcomrates.png|450px|link=]]
[[Media:bookingcomrates.png|view large]]

==Multiple Rates==
Multiple rates can be created for each date, for example to send prices for different occupancies, minimum stays, meal options or refundable and non-refundable prices.

'''1. Derived Prices'''

Booking.com can auto calculate different occupancies from one standard rate. Ask your Booking.com rep to set this up.
This option means you only need to send one rate from Beds24 to Booking.com and Booking.com will auto-calculate the other rate options.

'''2. Multiple Rate Ids'''

Booking.com can set up multiple rate ids for each room, each with pre-defined booking conditions. Beds24 can map a different Beds24 rate or offer to each Booking.com rate id.
If you do not have the appropriate rate ids you need to request Booking.com to add them. Once you have them you can set corresponding rates in Beds24 and map them to these codes.

*Click on the "Get the Booking.com Room and Rate Codes for this Property Code" link to view all mapping codes for this property.

'''Multiple Rate Ids using Rates'''

Each Beds24 rate can be mapped to any valid Booking.com rate id. On the CHANNEL tab of each Beds24 '''Rate''' is a setting to enter a Booking.com rate id
If this setting is left blank, the rate id defined in the Beds24 channel manager settings for Booking.com will be used.
If the Beds24 rate should be mapped to an alternative Booking.com rate id, enter the Booking.com rate id here.

<embedvideo service="youtube">https://www.youtube.com/watch?v=uaCa8sw2H1o&feature=youtu.be</embedvideo>

[[Image:bookingcomrate.png|450px|link=]]
[[Media:bookingcomrate.png|view large]]

If you have linked a rate to be used for other offers or rooms use the selector to choose the room you want to map.

<embedvideo service="youtube">https://www.youtube.com/watch?v=YvUBLa2W028&feature=youtu.be</embedvideo>

[[Image:channel_linked.png|450px|link=]]
[[Media:channel_linked.png|view large]]

'''Multiple Rate Ids using Offers or Daily Prices'''

Beds24 supports up to four price "offers" for each room.
Each of the four offers can be mapped to a different Booking.com rate id.
This is particularly useful when mapping daily prices to Booking.com.

To define the Booking.com rate id for each offer, separate the rate ids with colons.
For example the following Beds24 rate id setting will map offer 1 to rate id 11111, offer 2 to rate id 22222, offer 3 to rate id 33333 and offer 4 to rate id 44444:

'''11111:22222:33333:4444'''

If offer 1 is used only for the Beds24 booking page and only offers 2,3 and 4 are used for Booking.com leave the first rate id blank and start with a colon.
For example ''':22222:33333:44444'''

The settings for daily prices allow each daily price row to be assigned to a specific offer and therefore mappable to different Booking.com rate ids

'''Same Price to Multiple Rate Ids'''

If a Beds24 price should be sent to multiple booking.com rate ids, the multiple rate ids can be entered with a comma separating them.
For example '''12345678,123456789'''

This can be used to allow a daily price set to "Do not allow lower prices" to override multiple Booking.com rate ids.
If the comma separated rate ids are defined in the channel manager rate id setting and each individual Beds24 rate contains it's specific Booking.com rate id, each rate will be mapped to it's rate id and daily prices will be mapped to all the specified rate ids, over-riding the rate price when appropriate.

==Price Multiplier==
If you want to add a multiplier to your prices, for example because booking.com requires a different currency to your Beds24 currency, add a '''*''' followed by the multiplier number to your hotel id.

For example a hotel id setting '''123456*1.23''' will multiply all prices by 1.23 sent for hotel id 123456. (i.e. raised by 23%)
Lower prices can be sent with a multiplier less than 1, i.e. '''123456*0.85''' will send a price 85% of the normal price (i.e. lowered by 15%)

==Activating==
You can view the live availability and prices that will be sent to Booking.com before or after activating using the "View actual data" button.

[[Image:booking13.png|450px|link=]]
[[Media:booking13.png|view large]]

1) Import existing bookings from Booking.com

Make sure the "Bookings" check box for each mapped room is ticked and saved and then click the "Import existing bookings" button.

[[Image:booking15.png|450px|link=]]
[[Media:booking15.png|view large]]

If for any reason your existing bookings do not import, the dates could be reopened and resold. To prevent this import the bookings via CSV.

a. Export your bookings as CSV from booking.com
b. Go to https://api.beds24.com/csv/putbookingcomcsv.php and import the csv file to Beds24.
Follow the instructions on the page carefully so they import to the correct rooms.

If this is also unsuccessful, block the booked dates in the beds24 calendar. Please note that in this case cancellations and modifications will not be imported automatically.

2) Make sure your inventory is correct in Beds24. Check existing bookings in Booking.com imported and dates blocked by other sources are blocked in Beds24. Dates can be blocked by either entering a booking manually into Beds24 for those dates or using the inventory and override functions on the control panel calendar for those dates. Failure to do this could allow new bookings on dates you are not available. All available dates in Beds24 will be sent to Booking.com as available for new bookings.

[[Image:Booking_com_12.png|450px|link=]]
[[Media:Booking_com_12.png|view large]]

3) Enable the connection in Beds24 by ticking "Inventory and Rates" for each mapped room and saving. The "Bookings" checkbox should already be ticked but tick it as well if it is not ticked and bookings should be imported.

[[Image:bookingcomactivate.png|450px|link=]]
[[Media:bookingcmactivate.png|view large]]

4) When all the set up in Beds24 is correct you can make the final step to enable the connection (go live) from the Booking.com extranet.

5) When you go live your rates and inventory will be deleted from Booking.com and a full reload will occur from your Beds24 Inventory.

You can use the "Update" button on each room to speed this up. Your bookings will not be deleted from Booking.com but make sure the dates are blocked in Beds24 before going live so they will not be reopened.

6) Once updated, check all your values in the Booking.com extranet for correctness and if required make any adjustments to the settings to fix.

7) New bookings made after XML is enabled will import to Beds24 automatically.

== Setup Problems==
1) The room is being unexpectedly closed at booking.com

The channel manager will close the room on all dates which do not have a valid price available for sending to booking.com. Make sure you have prices for the complete range of dates you are sending (1 year or 2 years)

2) "Room code is not unique" warning when saving in Beds24.

Each Booking.com room id is unique and can be mapped to only one room in Beds24. If you enter the same Booking.com room id more than once the room updates will overwrite each other causing inaccurate information being sent to Booking.com

3) Missing Credit Card Details

When Booking.com sends the credit card number it will be available in the "Payments and Charges" tab of the booking unless it has been stored in a third party system such as Stripe.
The encoded CVC number is available from the booking notification email sent to the host as the line labelled Security Code. Enter the Security Code value from the email into the booking to view the CVC.

*If there is no Security Code item in the host notification email, the CVC was not collected or sent for this booking. Please ask Booking.com to collect and send it to Beds24 if you require it.
*If credit card details are always missing and you require them, please ask Booking.com to collect and send credit card details to Beds24
*If Booking.com normally sends credit card details but did not do so for a specific booking and you always want a card as security, please ask Booking.com to exclusively accept bookings with a credit card number.

4) Daily prices and prices for the Room, Double and Single occupancy can be mapped to Booking.com.

These can be mapped to Booking.com rate id's and will use the booking conditions of that rate id. Extra person and extra child prices within a Beds24 Rate and discounts set in a Rates Discount section are not able to export to Booking.com or other channels.

==Manage Bookings==
This screenshot shows specific settings for bookings from Booking.com:

[[Image:bookingcom_manage.png|450px|link=]]
[[Media:bookingcom_manage.png|view large]]

==Common Errors==
Any errors reported by Booking.com will be emailed to you with the error message as returned by Booking.com.
The error message usually includes information about the date, rate or room with the problem and a brief description.
Below are common error messages and how to fix them.

'''Access denied while trying to get rooms for hotel XXXXXX '''
Check if you have received a notification from Booking.com that the connection is ready.
*If not please check in the Booking.com extranet that the connection has been requested.
*If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces.

'''Updating availability hasn't been enabled for hotel 0000'''
You have not activated the connection in the booking.com extranet. Please log into your booking.com extranet and activate the connection.

'''Not allowed to update Single Use Rate for Room'''
Booking.com have not activated a single occupancy price for the room.
Either ask Booking.com to allow a single price or set "Booking.com Rate Type"= One Price

'''Rooms to Sell were set below the Minimum Contracted rooms for these dates'''
You have agreed to supply a minimum number of rooms to Booking.com on the mentioned dates and Beds24 is trying to update them to a number lower than your agreed minimum. Booking.com have ignored the Beds24 values on those dates and used your agreed minimum instead.
*Make sure you have valid rates for the mentioned dates and no bookings from other sources
*Beds24: change your inventory to send the allotment you have guaranteed Booking.com
*Booking.com: Ask Booking.com to remove the guaranteed allotment

'''Rate is not active'''
You do not have an active Booking.com rate id with this number. Please double check your rate ids and enter a valid Booking.com rate id.

'''Room is not active'''
Booking.com has not activated the room for selling. Please ask Booking.com to activate it and check the room id is correct.

'''Rate 123456 cannot be updated via XML'''
This rate has not been activated for channel management. Ask Booking.com to activate it.

'''Did not set Close Room 'XY for Rate Category 'ZZ' because of remaining Minimum Contracted Rooms on dates.....'''
You have guaranteed and to have a minimum number of rooms to sell on Booking.com but the channel manager is sending a lower quantity than contracted.
*Make sure you have valid rates for the mentioned dates and no bookings from other sources
*Beds24: change your inventory to send the minimum contracted rooms you have guaranteed Booking.com
*Booking.com: Ask Booking.com to remove the minimum contracted rooms

'''Rate does not exist'''
You have added a number which is not a valid Booking.com rate id into the field in the "Channels" tab of a rate. Open your rates and make sure the correct booking.com rate ids are entered.

'''hotel 'xxxxx' not allowed for user 'Beds24ProductionServer''''
Have you received a confirmation from Booking.com that the channel management connection for Booking.com is ready? If not please check in our booking.com extranet. If yes please check your hotel id and other ids are correctly entered.

'''room/rate combination is not active'''
Your codes are not correctly mapped. Check you have entered the right Booking.com mapping codes.

'''Not allowed to update Single Use Rate for Room'''
Booking.com does not accept a single price for a dorm. Set "Booking.com Rate Type"= One Price. If you want to send a single price for other rooms ask Booking.com to set up a "Single" rate id for these.

==Notes==

1) Credit card details are imported and shown on the "INVOICE" tab of the booking. If not please refer to "Missing Credit Card Details" in Setup Problems above.

2) Multiple Rates - if you want to send multiple prices for a room you must have a rate id for each rate in Booking.com and a matching rate with the price and rate id setup in Beds24. See the Multiple Rates section above for more details.

3) Single occupancy prices must be activated within booking.com if you are sending them to multi person room rates. They can be disabled by setting "Rates" = "Full Only"

4) For bookings imported through the button "Import upcoming bookings" Booking.com will only send a summary of the booking, not the full information. The full information can still be accessed in the Booking.com extranet. New bookings made after activation will include full booking information.

5) Deleting a rate or price in Beds24 will not delete the price in Booking.com. If you need to close a rate at Booking.com, make the rate id unbookable at Beds24, for example by closing the room or removing the price and wait for it to update at Booking.com. Only once the rate has closed at Booking.com it is safe to remove it from Beds24.

You can close a rate at booking.com by making sure there is no price for it on the dates to close in Beds24.
As long as the rate has at least a price for 1 day in the next year, all the other dates without prices will be closed.

If you have multiple rates at booking.com, the other rates can continue to be available by giving them prices.

Note that if there is no price on any day at all for a rate, this will not necessarily close the rate, in this case no information will be sent and whatever data is in Booking.com will remain.

You can always see the data being sent with the "View Actual Data" button in the channel manager.

6) Changes of inventory are pushed to Booking.com instantly. Price changes are sent with the next update. To push price changes immediately to Booking.com press the "Update" buttons.

7) Bookings with payment collected by booking.com will show the payment amount collected as a payment in the booking invoice.

==Disconnect==
*Unticking "Inventory and Prices" and "Bookings" will stop Beds24 sending data to Booking.com. This will not remove the data from Booking.com and it will still be bookable.
*To completely disconnect the channel manager please contact Booking.com and ask them to disconnect you.

<div class="display:none">

== FAQ ==
=== Will I receive notifications on new bookings?===
After you activate the channel manager the channel will stop sending notifications. You will receive them from Beds24 instead.

=== How do I modify or cancel a booking?===
Bookings coming from a channel should be modified by the channel. Cancelling a booking in Beds24 will not cancel the booking in Booking.com and can cause a double booking. Please ask booking.com or the guest to cancel the booking in Booking.com and the cancellation will be sent to Beds24.

If for some reason you need to make a change in Beds24 and do not want the channel to override it, you can set "Allow Channel Modifications" = No ("Details" tab of the booking"). If you have changed the room you can set "Allow Channel Modifications" = All but not room changes.

=== How do can I access credit card details?===
This is how you can [[View_Credit_Card_Details| view credit card details]]. Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to you. Contact your Booking.com rep if this is occurring and you require this information to always be sent.

=== How do I add a promotion or special price?===
You can set up promotions in the Booking.com extranet. Please note that rules like minimum stays set in Beds24 will not apply and have to be set directly in Booking.com.

=== Can I send different prices for different minimum stays or for different numbers of guests?===
Yes. You can do this either with "derived" prices or multiple rates ids. See the "Multiple rates" section of this page.

=== I have multiple Booking.com hotel ids. How do I set this up? ===
The system can handle multiple properties in one account. Each Booking.com hotel requires one property in Beds24.

=== What to do when I receive an overbooking?===
*Check if you are receiving error messages by email or in the potential issues menu. Error messages need to be addressed immediately because they can mean the channel manger is able to make updates.
*Entering the same Booking.com room code in multiple rooms in Beds24 can cause overbookings. Check your set up for warnings.

If you can not see a problem in your set up send us a support ticket with the booking numbers and dates.

=== Why did a booking not import?===
*Check if the room for which you received the booking is properly mapped.

If you can not see a problem in your set up send us a support ticket with the booking number and the date the booking was made.

=== Why is the price for the booking wrong?===
*A special offer set up in the channel may have reduced the price the channel manager sent.
*Your prices are not set up as you expect.

=== What are contracted rooms? ===
This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels.

=== What do I do when I have a no show?===
To report a no show to Booking.com open the booking and click the button in the "Details" tab.

=== What do I do when a guest provides an invalid credit card number?===
Invalid cards can be reported to Booking.com via a button on the "Details" tab of the booking.

=== I originally set my connection as a one-way connection, now I want a two-way connection===
You will need to disconnect your connection with Beds24 in the Booking.com extranet and then initiate the connection with two-way connection.

Category:Booking.com

2016-08-18T00:24:23Z

Iuri: /* Set Up */

[[Category:Channel Manager]]
[[Category:Error Messages from Channels]]
[[Category:Set up Instructions]]
''Synchronising Beds24.com with Booking.com''
[https://join.booking.com/index.html?aid=384035&lang=en&label=beds24 www.booking.com]

==General==
*[[:Category:Channel Manager|Click here]] for general information on how the channel manager works.
*This tutorial explains how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].

==Capabilities==
*Beds24.com can export Inventory
*Beds24.com can export Minimum Stay
*Beds24.com can export Maximum Stay
*Beds24.com can export Closed to Arrival and Closed to Departure
*Beds24.com can export Multiple Rates
*Beds24.com can import Bookings
*Beds24.com can import Booking Modifications and Cancellations
*Beds24.com can add a multiplier to export prices.
*Importing modifications or cancellations can be disabled for individual bookings.
*Invalid cards and no-shows can be reported to Booking.com from the "Details" tab of the booking.

==Limitations==
If you export inventory you will also need to export rates from Beds24, rates can not be set within the Booking.com extranet.

Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to you. Contact your Booking.com rep if this is occurring and you require this information.

== Set Up ==
Setting up the connection is a 4 step process:

1) You request a connection on Booking.com extranet- nothing changes you are still bookable according to the prices and inventory you have set in the Booking.com extranet

2) Beds24 accepts your request - nothing changes you are still bookable according to the prices inventory you have set in the Booking.com extranet

Between step 2 and 3 you should map your rooms and rates, check everything and import existing bookings from Booking.com to block the booked dates.

3) You enable the connection in Booking.com - this is when Booking.com removes your inventory and rates and you are temporarily not bookable.

4) Beds24 sends prices and availability to Booking.com. You are bookable again. To send the update immediately click the "Update" buttons in the channel manager settings.

Bookings are not removed from the Booking.com extranet. Existing and new bookings are always visible in the Booking.com extranet.

===Booking.com===
Initiate the XML connection from the property menu within the booking.com extranet and then do the Beds24 setup.

1) Login to Booking.com and go to the Property Information section.

2) Select the Channel Manager menu. (left side of screen, if you cannot find it there use the help in booking.com or ask your Booking.com rep. Booking.com accounts using the "Extranet Light" can not use a channel manager. Ask your Booking.com rep to change your account to "Extranet Classic".)

3) Click the Start button and search for BEDS24.

4) Complete the rest of the on screen instructions.

It is possible to select a "one way" or "two way" connection with Booking.com. The normal case is "two way" which will both export inventory to Booking.com and import bookings from Booking.com. If you select any of the "one way" options only one of these actions will be performed and the other must be manually maintained by you.

5) When ready you will receive a notification from Booking.com, go to the Channel Manager menu again and activate the connection.

<embedvideo service="youtube">https://youtu.be/zTHwszw6e24</embedvideo>

===Beds24.com===
1) Enter your Booking.com Hotel Id into SETTINGS -> CHANNEL MANAGER -> BOOKING.COM "Hotel ID" setting and then SAVE.

[[Image:bookingcom1.png|350px|link=]]
[[Media:bookingcom1.png|view large]]

2) Set "Booking Price Import" to either import the room price only or the room price plus unpaid extras (cleaning charges, local taxes etc.)

3) Some Booking.com rate ids can accept a room price plus a single occupancy price on the same rate id. If you have this rate type and want to send the single occupancy price set "Booking.com Rate Type " = "Full + Single". If you do not have this rate type or you are not sure set "Booking.com Rate Type "= "One Price "

4) Map Rooms:
*Click on the "Get Code" link next to the room id setting, a list of room ids will be retrieved from Booking.com and displayed.
*Choose the Booking.com room you want to map to the Beds24 room and click on it.
*When the correct room id has copied to the room id setting, click Save.

[[Image:bookingcomrooms.png|350px|link=]]
[[Media:bookingcomrooms.png|view large]]

Map Rates:
*Click on the "Get Code" link next to the rate id setting and a list of rate ids will be retrieved from Booking.com for the saved room id.
*Choose the Booking.com rate id for this room and click on it. This will normally be the standard rate.
*When the correct rate id has copied to the rate id setting, click Save.

[[Image:bookingcomrates.png|350px|link=]]
[[Media:bookingcomrates.png|view large]]

==Multiple Rates==
Multiple rates can be created for each date, for example to send prices for different occupancies, minimum stays, meal options or refundable and non-refundable prices.

'''1. Derived Prices'''

Booking.com can auto calculate different occupancies from one standard rate. Ask your Booking.com rep to set this up.
This option means you only need to send one rate from Beds24 to Booking.com and Booking.com will auto-calculate the other rate options.

'''2. Multiple Rate Ids'''

Booking.com can set up multiple rate ids for each room, each with pre-defined booking conditions. Beds24 can map a different Beds24 rate or offer to each Booking.com rate id.
If you do not have the appropriate rate ids you need to request Booking.com to add them. Once you have them you can set corresponding rates in Beds24 and map them to these codes.

*Click on the "Get the Booking.com Room and Rate Codes for this Property Code" link to view all mapping codes for this property.

'''Multiple Rate Ids using Rates'''

Each Beds24 rate can be mapped to any valid Booking.com rate id. On the CHANNEL tab of each Beds24 '''Rate''' is a setting to enter a Booking.com rate id
If this setting is left blank, the rate id defined in the Beds24 channel manager settings for Booking.com will be used.
If the Beds24 rate should be mapped to an alternative Booking.com rate id, enter the Booking.com rate id here.

[[Image:bookingcomrate.png|350px|link=]]
[[Media:bookingcomrate.png|view large]]

If you have linked a rate to be used for other offers or rooms use the selector to choose the room you want to map.

[[Image:channel_linked.png|350px|link=]]
[[Media:channel_linked.png|view large]]

'''Multiple Rate Ids using Offers or Daily Prices'''

Beds24 supports up to four price "offers" for each room.
Each of the four offers can be mapped to a different Booking.com rate id.
This is particularly useful when mapping daily prices to Booking.com.

To define the Booking.com rate id for each offer, separate the rate ids with colons.
For example the following Beds24 rate id setting will map offer 1 to rate id 11111, offer 2 to rate id 22222, offer 3 to rate id 33333 and offer 4 to rate id 44444:

'''11111:22222:33333:4444'''

If offer 1 is used only for the Beds24 booking page and only offers 2,3 and 4 are used for Booking.com leave the first rate id blank and start with a colon.
For example ''':22222:33333:44444'''

The settings for daily prices allow each daily price row to be assigned to a specific offer and therefore mappable to different Booking.com rate ids

'''Same Price to Multiple Rate Ids'''

If a Beds24 price should be sent to multiple booking.com rate ids, the multiple rate ids can be entered with a comma separating them.
For example '''12345678,123456789'''

This can be used to allow a daily price set to "Do not allow lower prices" to override multiple Booking.com rate ids.
If the comma separated rate ids are defined in the channel manager rate id setting and each individual Beds24 rate contains it's specific Booking.com rate id, each rate will be mapped to it's rate id and daily prices will be mapped to all the specified rate ids, over-riding the rate price when appropriate.

==Price Multiplier==
If you want to add a multiplier to your prices, for example because booking.com requires a different currency to your Beds24 currency, add a '''*''' followed by the multiplier number to your hotel id.

For example a hotel id setting '''123456*1.23''' will multiply all prices by 1.23 sent for hotel id 123456. (i.e. raised by 23%)
Lower prices can be sent with a multiplier less than 1, i.e. '''123456*0.85''' will send a price 85% of the normal price (i.e. lowered by 15%)

==Activating==
You can view the live availability and prices that will be sent to Booking.com before or after activating using the "View actual data" button.

[[Image:booking13.png|350px|link=]]
[[Media:booking13.png|view large]]

1) Import existing bookings from Booking.com

Make sure the "Bookings" check box for each mapped room is ticked and saved and then click the "Import existing bookings" button.

[[Image:booking15.png|350px|link=]]
[[Media:booking15.png|view large]]

If for any reason your existing bookings do not import, the dates could be reopened and resold. To prevent this import the bookings via CSV.

a. Export your bookings as CSV from booking.com
b. Go to https://api.beds24.com/csv/putbookingcomcsv.php and import the csv file to Beds24.
Follow the instructions on the page carefully so they import to the correct rooms.

If this is also unsuccessful, block the booked dates in the beds24 calendar. Please note that in this case cancellations and modifications will not be imported automatically.

2) Make sure your inventory is correct in Beds24. Check existing bookings in Booking.com imported and dates blocked by other sources are blocked in Beds24. Dates can be blocked by either entering a booking manually into Beds24 for those dates or using the inventory and override functions on the control panel calendar for those dates. Failure to do this could allow new bookings on dates you are not available. All available dates in Beds24 will be sent to Booking.com as available for new bookings.

[[Image:Booking_com_12.png|350px|link=]]
[[Media:Booking_com_12.png|view large]]

3) Enable the connection in Beds24 by ticking "Inventory and Rates" for each mapped room and saving. The "Bookings" checkbox should already be ticked but tick it as well if it is not ticked and bookings should be imported.

[[Image:bookingcomactivate.png|350px|link=]]
[[Media:bookingcmactivate.png|view large]]

4) When all the set up in Beds24 is correct you can make the final step to enable the connection (go live) from the Booking.com extranet.

5) When you go live your rates and inventory will be deleted from Booking.com and a full reload will occur from your Beds24 Inventory.

You can use the "Update" button on each room to speed this up. Your bookings will not be deleted from Booking.com but make sure the dates are blocked in Beds24 before going live so they will not be reopened.

6) Once updated, check all your values in the Booking.com extranet for correctness and if required make any adjustments to the settings to fix.

7) New bookings made after XML is enabled will import to Beds24 automatically.

== Setup Problems==
1) The room is being unexpectedly closed at booking.com

The channel manager will close the room on all dates which do not have a valid price available for sending to booking.com. Make sure you have prices for the complete range of dates you are sending (1 year or 2 years)

2) "Room code is not unique" warning when saving in Beds24.

Each Booking.com room id is unique and can be mapped to only one room in Beds24. If you enter the same Booking.com room id more than once the room updates will overwrite each other causing inaccurate information being sent to Booking.com

3) Missing Credit Card Details

When Booking.com sends the credit card number it will be available in the "Payments and Charges" tab of the booking unless it has been stored in a third party system such as Stripe.
The encoded CVC number is available from the booking notification email sent to the host as the line labelled Security Code. Enter the Security Code value from the email into the booking to view the CVC.

*If there is no Security Code item in the host notification email, the CVC was not collected or sent for this booking. Please ask Booking.com to collect and send it to Beds24 if you require it.
*If credit card details are always missing and you require them, please ask Booking.com to collect and send credit card details to Beds24
*If Booking.com normally sends credit card details but did not do so for a specific booking and you always want a card as security, please ask Booking.com to exclusively accept bookings with a credit card number.

4) Daily prices and prices for the Room, Double and Single occupancy can be mapped to Booking.com.

These can be mapped to Booking.com rate id's and will use the booking conditions of that rate id. Extra person and extra child prices within a Beds24 Rate and discounts set in a Rates Discount section are not able to export to Booking.com or other channels.

==Common Errors==
Any errors reported by Booking.com will be emailed to you with the error message as returned by Booking.com.
The error message usually includes information about the date, rate or room with the problem and a brief description.
Below are common error messages and how to fix them.

"Access denied while trying to get rooms for hotel XXXXXX"
Check if you have received a notification from Booking.com that the connection is ready.
*If not please check in the Booking.com extranet that the connection has been requested.
*If yes please check the Booking.com hotel id you have you have entered is correct and does not have blank spaces.

'''Updating availability hasn't been enabled for hotel 0000'''
You have not activated the connection in the booking.com extranet. Please log into your booking.com extranet and activate the connection.

'''Not allowed to update Single Use Rate for Room'''
Booking.com have not activated a single occupancy price for the room.
Either ask Booking.com to allow a single price or set "Booking.com Rate Type"= One Price

'''Rooms to Sell were set below the Minimum Contracted rooms for these dates'''
You have agreed to supply a minimum number of rooms to Booking.com on the mentioned dates and Beds24 is trying to update them to a number lower than your agreed minimum. Booking.com have ignored the Beds24 values on those dates and used your agreed minimum instead.
*Make sure you have valid rates for the mentioned dates and no bookings from other sources
*Beds24: change your inventory to send the allotment you have guaranteed Booking.com
*Booking.com: Ask Booking.com to remove the guaranteed allotment

'''Rate is not active'''
You do not have an active Booking.com rate id with this number. Please double check your rate ids and enter a valid Booking.com rate id.

'''Room is not active'''
Booking.com has not activated the room for selling. Please ask Booking.com to activate it and check the room id is correct.

'''Rate 123456 cannot be updated via XML'''
This rate has not been activated for channel management. Ask Booking.com to activate it.

'''Did not set Close Room 'XY for Rate Category 'ZZ' because of remaining Minimum Contracted Rooms on dates.....'''
You have guaranteed and to have a minimum number of rooms to sell on Booking.com but the channel manager is sending a lower quantity than contracted.
*Make sure you have valid rates for the mentioned dates and no bookings from other sources
*Beds24: change your inventory to send the minimum contracted rooms you have guaranteed Booking.com
*Booking.com: Ask Booking.com to remove the minimum contracted rooms

'''Rate does not exist'''
You have added a number which is not a valid Booking.com rate id into the field in the "Channels" tab of a rate. Open your rates and make sure the correct booking.com rate ids are entered.

'''hotel 'xxxxx' not allowed for user 'Beds24ProductionServer''''
Have you received a confirmation from Booking.com that the channel management connection for Booking.com is ready? If not please check in our booking.com extranet. If yes please check your hotel id and other ids are correctly entered.

'''room/rate combination is not active'''
Your codes are not correctly mapped. Check you have entered the right Booking.com mapping codes.

'''Not allowed to update Single Use Rate for Room'''
Booking.com does not accept a single price for a dorm. Set "Booking.com Rate Type"= One Price. If you want to send a single price for other rooms ask Booking.com to set up a "Single" rate id for these.

==Notes==

1) Credit card details are imported and shown on the "INVOICE" tab of the booking. If not please refer to "Missing Credit Card Details" in Setup Problems above.

2) Multiple Rates - if you want to send multiple prices for a room you must have a rate id for each rate in Booking.com and a matching rate with the price and rate id setup in Beds24. See the Multiple Rates section above for more details.

3) Single occupancy prices must be activated within booking.com if you are sending them to multi person room rates. They can be disabled by setting "Rates" = "Full Only"

4) For bookings imported through the button "Import upcoming bookings" Booking.com will only send a summary of the booking, not the full information. The full information can still be accessed in the Booking.com extranet. New bookings made after activation will include full booking information.

5) Deleting a rate or price in Beds24 will not delete the price in Booking.com. If you need to close a rate at Booking.com, make the rate id unbookable at Beds24, for example by closing the room or removing the price and wait for it to update at Booking.com. Only once the rate has closed at Booking.com it is safe to remove it from Beds24.

You can close a rate at booking.com by making sure there is no price for it on the dates to close in Beds24.
As long as the rate has at least a price for 1 day in the next year, all the other dates without prices will be closed.

If you have multiple rates at booking.com, the other rates can continue to be available by giving them prices.

Note that if there is no price on any day at all for a rate, this will not necessarily close the rate, in this case no information will be sent and whatever data is in Booking.com will remain.

You can always see the data being sent with the "View Actual Data" button in the channel manager.

6) Changes of inventory are pushed to Booking.com instantly. Price changes are sent with the next update. To push price changes immediately to Booking.com press the "Update" buttons.

7) Bookings with payment collected by booking.com will show the payment amount collected as a payment in the booking invoice.

==Disconnect==
*Unticking "Inventory and Prices" and "Bookings" will stop Beds24 sending data to Booking.com. This will not remove the data from Booking.com and it will still be bookable.
*To completely disconnect the channel manager please contact Booking.com and ask them to disconnect you.

<div class="display:none">

== FAQ ==
=== Will I receive notifications on new bookings?===
After you activate the channel manager the channel will stop sending notifications. You will receive them from Beds24 instead.

=== How do I modify or cancel a booking?===
Bookings coming from a channel should be modified by the channel. Cancelling a booking in Beds24 will not cancel the booking in Booking.com and can cause a double booking. Please ask booking.com or the guest to cancel the booking in Booking.com and the cancellation will be sent to Beds24.

If for some reason you need to make a change in Beds24 and do not want the channel to override it, you can set "Allow Channel Modifications" = No ("Details" tab of the booking"). If you have changed the room you can set "Allow Channel Modifications" = All but not room changes.

=== How do can I access credit card details?===
This is how you can [[View_Credit_Card_Details| view credit card details]]. Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to you. Contact your Booking.com rep if this is occurring and you require this information to always be sent.

=== How do I add a promotion or special price?===
You can set up promotions in the Booking.com extranet. Please note that rules like minimum stays set in Beds24 will not apply and have to be set directly in Booking.com.

=== Can I send different prices for different minimum stays or for different numbers of guests?===
Yes. You can do this either with "derived" prices or multiple rates ids. See the "Multiple rates" section of this page.

=== I have multiple Booking.com hotel ids. How do I set this up? ===
The system can handle multiple properties in one account. Each Booking.com hotel requires one property in Beds24.

=== What to do when I receive an overbooking?===
*Check if you are receiving error messages by email or in the potential issues menu. Error messages need to be addressed immediately because they can mean the channel manger is able to make updates.
*Entering the same Booking.com room code in multiple rooms in Beds24 can cause overbookings. Check your set up for warnings.

If you can not see a problem in your set up send us a support ticket with the booking numbers and dates.

=== Why did a booking not import?===
*Check if the room for which you received the booking is properly mapped.

If you can not see a problem in your set up send us a support ticket with the booking number and the date the booking was made.

=== Why is the price for the booking wrong?===
*A special offer set up in the channel may have reduced the price the channel manager sent.
*Your prices are not set up as you expect.

=== What are contracted rooms? ===
This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels.

=== What do I do when I have a no show?===
To report a no show to Booking.com open the booking and click the button in the "Details" tab.

=== What do I do when a guest provides an invalid credit card number?===
Invalid cards can be reported to Booking.com via a button on the "Details" tab of the booking.

=== I originally set my connection as a one-way connection, now I want a two-way connection===
You will need to disconnect your connection with Beds24 in the Booking.com extranet and then initiate the connection with two-way connection.

Category:Sub Account

2016-08-04T05:36:08Z

Iuri: /* Hide Menus and/or Settings from Sub Account */

[[Category:Accounts]]
[[Category:Agency]]
[[Category:Customise_Control_Panel]]
''This page is about the menu SUB ACCOUNTS''
Each account can have sub accounts with a unique username and password. Sub accounts can be given restricted or full access to other accounts or individual properties. A sub account can also contain it's own properties.

Only one person at a time can log in to any account or sub account.

== Sub Accounts ==
A property is always owned by one account or sub account but it can be set up to be accessed from other accounts. It inherits it's account level settings from this owner account. Therefore a property should be owned by the account which manages the property and whose Email address is used to send out confirmation messages and other system Emails.

*If a property is managed mainly in the master account and the sub account just needs access to see certain information or to perform certain tasks it should be owned by the master account. In this case sub accounts are given access to the property.

*If a property is managed mainly by the sub account and the master accounts just needs access it should be owned by the sub account. In this case the master account is given access to the property.

Go to SUB ACCOUNTS to create new sub accounts or manage existing sub accounts

Global sub account settings apply to all sub accounts in one master account

[[Image:Account-List.png|500px|link=]]
[[Media:Account-List.png|view large]]

Click on "Manage" to apply settings to an individual sub account

[[Image:Sub-Account-Settings.png|500px|link=]]
[[Media:Sub-Account-Settings.png|view large]]

== Create a Sub Account ==
Click on SUB ACCOUNTS then on "CREATE NEW SUB ACCOUNT". Enter username password and Email.

The "Role determines the access rights":
*Admin: all rights
*No Credit Card: all rights but no access to credit cards.
*Read Only: All parts of the control panel can be seen but not changed.
*Back Office: All parts of the control panel can be seen and edited except for "SETTINGS" .
*Front Desk: Has read and write rights for "bookings" and "guests". No access to SETTINGS and reports with revenue information. Read only access to all other areas.
*Cleaner: Read only access to bookings in the CALENDAR. Access to standard reports "Cleaning", "Daily Activity" and "Daily Unit Activity".

NOTE: If you allow sub accounts to access to view credit card details accounts with the roles "Admin", "Read Only", "Back Office" and "Front Desk" will be able to access credit card details. To prohibit credit card access enter the word ''creditcard'' in "Hide menu pages".

Click on the "Clone Account" button to automatically apply settings from another account to this sub account.

=== Give Sub Account Access to all Properties in the Master Account===
*Click on ACCOUNT LIST
*Click on MANAGE ACCOUNT for the Sub Account
*in "Access All Properties in Another Account" select the account that can be accessed. Set which areas the sub account can access "read only" and which "read and write"
*if required block sub accounts from selected pages in "Menu Settings"

=== Give Sub Accounts Access to Selected Properties in the Master Account===
*Click on ACCOUNT LIST
*Cick on MANAGE ACCOUNT for the Master Account
*in the "Property List" click on "MANAGE PROPERTY" for the property you allow the sub account to access
*in "Make Property Available in Multiple Accounts" set "Available in Account" to the master account "Status" to enable and set "Access Rights"
*if required block sub accounts from selected pages in "Menu Settings"

=== Hide Menus and/or Settings from Sub Account ===
*To hide menu pages click on SUB ACCOUNTS and enter the names of the pages you want to hide in "Hide menu pages". The context help gives a detailed explanation. EXAMPLE: To hide all channel manager pages you need to enter: synchroniser, to hide all settings enter: settings.

Tabs in the "Booking" can be hidden using

bookedit-info

bookedit-summary

bookedit-detail

bookedit-charges

bookedit-invoice

bookedit-guest

bookedit-log

bookedit-mail

The "Calendar" tab in BOOKINGS can bee hidden using

bookings-calendar

If you want to hide the "Delete" button in booking add the following code in the "Control panel custom CSS" for the sub account:

.pagetypeajaxbookedit .btn-danger{
display: none
}

*If you only want to hide individual settings send us a support ticket for the code required here to hide the particular setting.

=== Allow Sub Accounts to View Credit Card Details ===
This is set per property. Click on "Manage Account" to see the property list. In the "Property List" click on "MANAGE PROPERTY" and set "View Credit Cards" = Owner and linked accounts.

=== Set Sub Account to send Email from their own Email Address ===
*Log into the sub account and go SETTINGS->ACCOUNT->OUTGOING EMAIL. Set the system up to use the sub accounts Email address following the instructions (click on HELP in the top right menu).
*Go to SUB ACCOUNTS click on "Manage Account" and set "Outgoing Email"=Never use Master Account or Use Master Account as Fallback.

===Messages to Sub Accounts ===
The function "Message to Account" allows to send information in the same style as Beds24 News to all sub accounts. When you click on "Manage Account" you can also create messages for individual sub accounts.

=== Make Sub Account Properties available in the Master Account ===
*Click on ACCOUNT LIST
*Click on MANAGE ACCOUNT for the Sub Account
*Click on MANAGE PROPERTY for the Property
*Set "Available in Master Account" to enable.

== Make a Property available in another Account or Sub Account ==
*Click on ACCOUNT LIST
*Click on MANAGE ACCOUNT for the Sub Account
*Click on MANAGE PROPERTY for the Property
*Add the Accounts which should access the property in the "Make Property Available in Multiple Accounts" menu.

Sub accounts will appear in a selector list. Other accounts can be added by entering the other accounts "Association Code".

== Inter Property Linking ==
* Click on Manage Property

Certain items like rates and room dependency settings can be linked with other rooms.
The Inter Property Linking settings controls the ability of this property to link with other properties.

Possible values are:
* None - The properties rooms can only link with rooms in the same property.
* Same Owner Account - The properties rooms can only link with other properties owned by the same account.
* All - The properties rooms can link with all properties available in the owner account.

== Make one Account access Another Account ==
*Click on ACCOUNT LIST
*Click on MANAGE ACCOUNT for the Sub Account.
*Use the "Access All Properties in Another Account" menu to allow this account access to another account.

This will only allow access to properties "owned" by the other account but not properties owned by a third account which are visible in the account.

== Clone Properties ==
Settings from one property can be applied to one or more properties in a sub account.

Click on "Manage Account" and then on "Clone Property Settings" and select which settings from which property should be copied to others.

== Move Properties to a different Account ==
*Click on ACCOUNT LIST
*Click on MANAGE ACCOUNT for the Sub Account
*Click on MANAGE PROPERTY for the Property
*Change the owner account of the property.

== Move Rooms to a different Property ==
*Click on ACCOUNT LIST
*Click on MANAGE ACCOUNT for the Sub Account
*Click on MANAGE PROPERTY for the Property
*Click on MANAGE ROOM for the Room
*Select the property to move to

== Custom Tab ==
You can add a custom tab to bookings.

For content you can use HTML and template variables to include information from the booking.

To change the name of the tab enter the following in the Control Panel Custom Text setting: Custom Tab|New Name of the Tab replacing New Name of the Tab with your preferred name.

Each sub account can have its own custom tab. If a sub account has a custom tab defined, this will be shown instead of the global custom tab.

If there is no custom tab for a sub account, the global custom tab (if used) will be shown.

To hide the custom tab from individual sub accounts go to ACCOUNT LIST then click on "Manage Account" and enter

bookedit-custom

in "Hide menu pages"

Offer One

2016-07-18T08:47:13Z

Iuri:

[[Category:Room Content]]
[[Category:Daily_Prices]]
This page is about the menu SETTINGS-> Booking Page-> ROOM CONTENT-> OFFER 1

An offer is the price combined with certain conditions. Offer1 is your standard offer which is always displayed.

Additional offers need to be activated.

Offers

2016-07-18T08:47:04Z

Iuri:

This page is about the menu SETTINGS-> Booking Page-> ROOM CONTENT-> OFFER 2, OFFER 3, OFFER 4,

An offer is the price combined with certain conditions. Offer1 is your standard offer which always displays.

Offers

2016-07-18T08:46:49Z

Iuri:

This page is about the menu SETTINGS-> Booking Page->ROOM CONTENT->OFFER 2, OFFER 3, OFFER 4,

An offer is the price combined with certain conditions. Offer1 is your standard offer which always displays.

Offer One

2016-07-18T08:46:37Z

Iuri:

[[Category:Room Content]]
[[Category:Daily_Prices]]
This page is about the menu SETTINGS-> Booking Page->ROOM CONTENT->OFFER 1

An offer is the price combined with certain conditions. Offer1 is your standard offer which is always displayed.

Additional offers need to be activated.

Offer One

2016-07-18T08:46:12Z

Iuri:

[[Category:Room Content]]
[[Category:Daily_Prices]]
This page is about the menu SETTINGS->Booking Page->ROOM CONTENT->OFFER 1

An offer is the price combined with certain conditions. Offer1 is your standard offer which is always displayed.

Additional offers need to be activated.

Stripe

2016-07-07T19:58:12Z

Iuri:

[[Category:Deposit_Collection]]
''This page is about the menu SETTINGS->PROPERTIES->DEPOSIT COLLECTION->STRIPE''
__TOC__
== Setup ==
To use this payment option you will need an account with the payment provider.

[https://stripe.com Register here for a Stripe account. ]

To connect you will need to enter the specified information from your payment system account.

Stripe will display the booking reference in a data field called "data-description".

== Functionality ==
In Beds24 you will see the paid amount in the "Invoice" tab of the booking.

=== Collect additional payment ===
Once a payment is successfully collected further charges can be made to the customer's card via Stripe. The menu for this is available on the "Invoice" tab of the booking.

[[Image:stripe.png|600px|link=]]
[[Media:stripe.png|view large]]

=== Automatically send all credit card details to Stripe ===
If you set "Save all cards to Stripe" = Yes credit cards supplied by all channels will be sent directly to Stripe where the cards can be charged and delete them from Beds24.

This function works independent of the Stripe deposit collection and will save cards from channel management or entered directly on the booking page. It will not save cards entered manually in the control panel.

The card will be saved as a new customer in Stripe with the booking number as a reference.

The card will not be charged when it is saved.

Once saved to Strip the card can be charged from a menu within the Booking or from Stripe itself.

Stripe will normally only accept valid cards. If Stripe reject the card, it's details will not be deleted from Beds24.

Stripe

2016-07-07T19:52:06Z

Iuri:

[[Category:Deposit_Collection]]
''This page is about the menu SETTINGS->PROPERTIES->DEPOSIT COLLECTION->STRIPE''
__TOC__
== Setup ==
To use this payment option you will need an account with the payment provider.

[https://stripe.com Register here for a Stripe account. ]

To connect you will need to enter the specified information from your payment system account.

Stripe will display the booking reference in a data field called "data-description".

== Functionality ==
In Beds24 you will see the paid amount in the "Invoice" tab of the booking.

=== Collect additional payment ===
Once a payment is successfully collected further charges can be made to the customer's card via Stripe. The menu for this is available on the "Invoice" tab of the booking.

[[Image:stripe.png|600px|link=]]
[[Media:stripe.png|view large]]

=== Automatically send all credit card details to Stripe ===
If you set "Save all cards to Stripe" = Yes credit cards supplied by all channels will be sent directly to Stripe where the cards can be charged.

This function works independent of the Stripe deposit collection and will save cards from channel management or entered directly on the booking page. It will not save cards entered manually in the control panel.

The card will be saved as a new customer in Stripe with the booking number as a reference.

The card will not be charged when it is saved.

Once saved to Strip the card can be charged from a menu within the Booking or from Stripe itself.

Stripe will normally only accept valid cards. If Stripe reject the card, it's details will not be deleted from Beds24.