Beds24 Wiki - User contributions [en]

https://wiki.beds24.com/api.php?action=feedcontributions&feedformat=atom&user=Pierrebecher Beds24 Wiki - User contributions [en] 2026-06-04T03:54:44Z User contributions MediaWiki 1.43.0 https://wiki.beds24.com/index.php?title=Category:Airbnb&diff=18640 Category:Airbnb 2020-10-14T13:44:09Z

<p>Pierrebecher: </p> <hr /> <div>[[Category:Channel Manager]]<br /> <div class="heading">Airbnb</div><br /> This page gives an overview on the integration with Airbnb<br /> <br /> = Import listings from Airbnb = <br /> You can import listings from Airbnb instead of setting them up manually. Listings can be imported as new property or as a room in a property which already exists in Beds24. <br /> <br /> [[Airbnb:_Import_listings_from_Airbnb|Click here for more information and setup instructions.]]<br /> <br /> =Connect existing listings on Airbnb= <br /> If you already have listings in Airbnb you can map your rooms and rates so Beds24 can:<br /> *send inventory (available rooms)<br /> *send minimum stay<br /> *send maximum stay<br /> *send closed to arrival and closed to departure<br /> *send prices if required with a multiplier to mark prices up or down<br /> *import bookings, modifications to bookings and cancellations <br /> <br /> [[Airbnb|Click here for more information and setup instructions.]]<br /> <br /> = Create new listings on Airbnb= <br /> Beds24 can push rooms with content, photos, amenities, prices and availability to Airbnb<br /> <br /> [[Airbnb|Click here for more information and setup instructions.]]<br /> <br /> = Send and receive messages = <br /> You can get communicate with Airbnb guest directly from Beds24.<br /> <br /> [[Airbnb#Messaging|Click here for more information and setup instructions.]]<br /> <br /> = Update listing content = <br /> Beds24 can push update to content to Airbnb<br /> <br /> [[Airbnb|Click here for more information and setup instructions.]]<br /> <br /> = Create an Airbnb account = <br /> If you do not yet have an Airbnb account you can create one from Beds24. <br /> <br /> [[Airbnb:_Create_new_Airbnb_account|Click here for more information and setup instructions.]]<br /> <br /> =Disconnect or terminate the connection=<br /> [[Airbnb#Terminate_the_connection_or_delete_a_listing_from_Airbnb|Click here for more information and setup instructions.]]</div>

Pierrebecher https://wiki.beds24.com/index.php?title=Videos&diff=18607 Videos 2020-10-09T15:01:44Z

<p>Pierrebecher: </p> <hr /> <div>= Getting Started =<br /> <br /> == Introduction to Beds24 - Control Panel Tour (2020) ==<br /> [[File:Introduction_to_Beds24.mp4|640px]]<br /> <br /> == Introductory video - see what Beds24 can do for you (2017) ==<br /> <embedvideo service="youtube">https://youtu.be/XxZNtt_MkPY</embedvideo><br /> <br /> == Changes to the control panel (2020) ==<br /> <embedvideo service="youtube">https://youtu.be/OuHXFfW7cUU</embedvideo><br /> <br /> == How to get support in Beds24 (2020) ==<br /> [[File:support.mp4|640px]]<br /> <br /> <br /> = Account Management =<br /> <br /> == Introduction to Account Management (2020) ==<br /> [[File:Introduction_to_Account_Management_v2.mp4|640px]]<br /> <br /> <br /> = Properties and Rooms =<br /> <br /> == Introduction to Property and room types (2020) ==<br /> <embedvideo service="youtube">https://youtu.be/Jd6mFFWhpRE</embedvideo><br /> <br /> == Introduction to Property room setup (2020) ==<br /> [[File:Property_and_Room_Setup.mp4|640px]]<br /> <br /> <br /> = Prices =<br /> <br /> == Beds24 webinar: Prices (2018) ==<br /> <embedvideo service="youtube">https://youtu.be/psU00sCgS4w</embedvideo><br /> <br /> == Prices: Set up Rates (2018) ==<br /> <embedvideo service="youtube">https://youtu.be/-Q8j5la_71U</embedvideo><br /> <br /> == Beds24 + PriceLabs - Managing pricing & stay restrictions while markets recover (2020) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=ES07TI6o_XE&feature=youtu.be</embedvideo><br /> <br /> <br /> = Calendar =<br /> <br /> == How to use the calendar (2020) ==<br /> [File:Calendar.mp4|640px]]<br /> <br /> == Add a Diary note to the Calendar (2013) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=pQtMTcZidR0</embedvideo><br /> <br /> <br /> = Channel Manager =<br /> <br /> == Channel Mapping (2017) ==<br /> <embedvideo service="youtube">https://youtu.be/-SbeMMSk8wc</embedvideo><br /> <br /> == Map multiple Rate IDs (2017) ==<br /> <embedvideo service="youtube">https://youtu.be/C5bfXOEtve4</embedvideo><br /> <br /> == Multiple Rates with linked Rates (2018) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=srFXZFqUVjw</embedvideo><br /> <br /> == Connect your Airbnb account (2020) ==<br /> [[File:Connect_your_Airbnb_Account.mp4|640px]]<br /> <br /> == Import listing from Airbnb (2020) ==<br /> [[File:Import_listings_from_Airbnb.mp4|640px]]<br /> <br /> == Connect Airbnb listings with limited sync (2020) ==<br /> [[File:Sync_availability_prices_and_bookings_with_Airbnb.mp4|640px]]<br /> <br /> == Connect Airbnb listings with full sync (2020) ==<br /> [[File:Full_content_sync_with_Airbnb.mp4|640px]]<br /> <br /> == Report To Booking.com (2019) ==<br /> <embedvideo service="youtube">https://youtu.be/T-I3CnXnvZQ</embedvideo><br /> <br /> == Manage and Create Booking.com Promotions (2019) ==<br /> <embedvideo service="youtube">https://youtu.be/qfwM2SiiLI8</embedvideo><br /> <br /> <br /> = Booking Engine =<br /> <br /> == Change to Responsive Booking Page (2017) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=UOK8Hs_PnOM</embedvideo><br /> <br /> == Pictures for the booking page (2017) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=lXFa0MPO8TU</embedvideo><br /> <br /> == Multi-Property-Search-Function (2017) ==<br /> <embedvideo service="youtube">http://www.youtube.com/watch?v=qVOGr_mqYJA</embedvideo><br /> <br /> == Marketing Column (2017) ==<br /> <embedvideo service="youtube">https://youtu.be/DKd8BBgRgi4</embedvideo><br /> <br /> = Payments =<br /> <br /> == Collect Credit Card Details (2015) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=ImFgoPKGUNs</embedvideo><br /> <br /> <br /> = Invoices =<br /> <br /> == Generate Invoice (2015) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=wZr1_j7PJ0I</embedvideo><br /> <br /> == Customise Invoice (2015) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=WLnWFq_Ch9I</embedvideo><br /> <br /> == Invoices - convert currency (2017) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=_vrcWnqVpNU</embedvideo><br /> <br /> == Invoice - Smart Template Variables (2017) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=GTAOOdEKxfY</embedvideo><br /> <br /> <br /> = Bookings and Guest Management =<br /> <br /> == Customise dashboard (2017) ==<br /> <embedvideo service="youtube">https://youtu.be/c45dHrA7stE</embedvideo><br /> <br /> == Check guests in and check guests out (2017) ==<br /> <embedvideo service="youtube">https://youtu.be/skcNhO60858</embedvideo><br /> <br /> == Change room assignment in grid (2017) ==<br /> <embedvideo service="youtube">https://youtu.be/Ohhx1ZfPxNw</embedvideo><br /> <br /> == Housekeeping and Cleaning (2017) ==<br /> <embedvideo service="youtube">https://youtu.be/AxPfVUxXNbA</embedvideo><br /> <br /> <br /> = Reports =<br /> <br /> == Custom Report (2015) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=cY4-NSPNaLo</embedvideo><br /> <br /> <br /> = Integrations =<br /> <br /> == Beds24 Jomres connection (2017) ==<br /> <embedvideo service="youtube">https://youtu.be/-bWOoJsZXIg</embedvideo></div>

Pierrebecher https://wiki.beds24.com/index.php?title=Videos&diff=18606 Videos 2020-10-09T15:00:34Z

<p>Pierrebecher: </p> <hr /> <div>= Getting Started =<br /> <br /> == Introduction to Beds24 - Control Panel Tour (2020) ==<br /> [[File:Introduction_to_Beds24.mp4|640px]]<br /> <br /> == Introductory video - see what Beds24 can do for you (2017) ==<br /> <embedvideo service="youtube">https://youtu.be/XxZNtt_MkPY</embedvideo><br /> <br /> == Changes to the control panel (2020) ==<br /> <embedvideo service="youtube">https://youtu.be/OuHXFfW7cUU</embedvideo><br /> <br /> == How to get support in Beds24 (2020) ==<br /> [[File:support.mp4|640px]]<br /> <br /> <br /> = Account Management =<br /> <br /> == Introduction to Account Management (2020) ==<br /> [[File:Introduction_to_Account_Management_v2.mp4|640px]]<br /> <br /> <br /> = Properties & Rooms =<br /> <br /> == Introduction to Property and room types (2020) ==<br /> <embedvideo service="youtube">https://youtu.be/Jd6mFFWhpRE</embedvideo><br /> <br /> == Introduction to Property room setup (2020) ==<br /> [[File:Property_and_Room_Setup.mp4|640px]]<br /> <br /> <br /> = Prices =<br /> <br /> == Beds24 webinar: Prices (2018) ==<br /> <embedvideo service="youtube">https://youtu.be/psU00sCgS4w</embedvideo><br /> <br /> == Prices: Set up Rates (2018) ==<br /> <embedvideo service="youtube">https://youtu.be/-Q8j5la_71U</embedvideo><br /> <br /> == Beds24 + PriceLabs - Managing pricing & stay restrictions while markets recover (2020) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=ES07TI6o_XE&feature=youtu.be</embedvideo><br /> <br /> <br /> = Calendar =<br /> <br /> == How to use the calendar (2020) ==<br /> [File:Calendar.mp4|640px]]<br /> <br /> == Add a Diary note to the Calendar (2013) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=pQtMTcZidR0</embedvideo><br /> <br /> <br /> = Channel Manager =<br /> <br /> == Channel Mapping (2017) ==<br /> <embedvideo service="youtube">https://youtu.be/-SbeMMSk8wc</embedvideo><br /> <br /> == Map multiple Rate IDs (2017) ==<br /> <embedvideo service="youtube">https://youtu.be/C5bfXOEtve4</embedvideo><br /> <br /> == Multiple Rates with linked Rates (2018) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=srFXZFqUVjw</embedvideo><br /> <br /> == Connect your Airbnb account (2020) ==<br /> [[File:Connect_your_Airbnb_Account.mp4|640px]]<br /> <br /> == Import listing from Airbnb (2020) ==<br /> [[File:Import_listings_from_Airbnb.mp4|640px]]<br /> <br /> == Connect Airbnb listings with limited sync (2020) ==<br /> [[File:Sync_availability_prices_and_bookings_with_Airbnb.mp4|640px]]<br /> <br /> == Connect Airbnb listings with full sync (2020) ==<br /> [[File:Full_content_sync_with_Airbnb.mp4|640px]]<br /> <br /> == Report To Booking.com (2019) ==<br /> <embedvideo service="youtube">https://youtu.be/T-I3CnXnvZQ</embedvideo><br /> <br /> == Manage and Create Booking.com Promotions (2019) ==<br /> <embedvideo service="youtube">https://youtu.be/qfwM2SiiLI8</embedvideo><br /> <br /> <br /> = Booking Engine =<br /> <br /> == Change to Responsive Booking Page (2017) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=UOK8Hs_PnOM</embedvideo><br /> <br /> == Pictures for the booking page (2017) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=lXFa0MPO8TU</embedvideo><br /> <br /> == Multi-Property-Search-Function (2017) ==<br /> <embedvideo service="youtube">http://www.youtube.com/watch?v=qVOGr_mqYJA</embedvideo><br /> <br /> == Marketing Column (2017) ==<br /> <embedvideo service="youtube">https://youtu.be/DKd8BBgRgi4</embedvideo><br /> <br /> = Payments =<br /> <br /> == Collect Credit Card Details (2015) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=ImFgoPKGUNs</embedvideo><br /> <br /> <br /> = Invoices =<br /> <br /> == Generate Invoice (2015) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=wZr1_j7PJ0I</embedvideo><br /> <br /> == Customise Invoice (2015) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=WLnWFq_Ch9I</embedvideo><br /> <br /> == Invoices - convert currency (2017) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=_vrcWnqVpNU</embedvideo><br /> <br /> == Invoice - Smart Template Variables (2017) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=GTAOOdEKxfY</embedvideo><br /> <br /> <br /> = Bookings and Guest Management =<br /> <br /> == Customise dashboard (2017) ==<br /> <embedvideo service="youtube">https://youtu.be/c45dHrA7stE</embedvideo><br /> <br /> == Check guests in and check guests out (2017) ==<br /> <embedvideo service="youtube">https://youtu.be/skcNhO60858</embedvideo><br /> <br /> == Change room assignment in grid (2017) ==<br /> <embedvideo service="youtube">https://youtu.be/Ohhx1ZfPxNw</embedvideo><br /> <br /> == Housekeeping and Cleaning (2017) ==<br /> <embedvideo service="youtube">https://youtu.be/AxPfVUxXNbA</embedvideo><br /> <br /> <br /> = Reports =<br /> <br /> == Custom Report (2015) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=cY4-NSPNaLo</embedvideo><br /> <br /> <br /> = Integrations =<br /> <br /> == Beds24 Jomres connection (2017) ==<br /> <embedvideo service="youtube">https://youtu.be/-bWOoJsZXIg</embedvideo></div>

Pierrebecher https://wiki.beds24.com/index.php?title=Videos&diff=18604 Videos 2020-10-09T14:57:51Z

<p>Pierrebecher: </p> <hr /> <div>= Getting Started =<br /> <br /> == Introduction to Beds24 - Control Panel Tour (2020) ==<br /> [[File:Introduction_to_Beds24.mp4|640px]]<br /> <br /> == Introductory video - see what Beds24 can do for you (2017) ==<br /> <embedvideo service="youtube">https://youtu.be/XxZNtt_MkPY</embedvideo><br /> <br /> == Introduction to Property and room types (2020) ==<br /> <embedvideo service="youtube">https://youtu.be/Jd6mFFWhpRE</embedvideo><br /> <br /> == Introduction to Property room setup (2020) ==<br /> [[File:Property_and_Room_Setup.mp4|640px]]<br /> <br /> == Customise dashboard (2017) ==<br /> <embedvideo service="youtube">https://youtu.be/c45dHrA7stE</embedvideo><br /> <br /> == Check guests in and check guests out (2017) ==<br /> <embedvideo service="youtube">https://youtu.be/skcNhO60858</embedvideo><br /> <br /> == Change room assignment in grid (2017) ==<br /> <embedvideo service="youtube">https://youtu.be/Ohhx1ZfPxNw</embedvideo><br /> <br /> == Changes to the control panel (2020) ==<br /> <embedvideo service="youtube">https://youtu.be/OuHXFfW7cUU</embedvideo><br /> <br /> == Introduction to Account Management (2020) ==<br /> [[File:Introduction_to_Account_Management_v2.mp4|640px]]<br /> <br /> == How to get support in Beds24 (2020) ==<br /> [[File:support.mp4|640px]]<br /> <br /> = Prices =<br /> <br /> == Beds24 webinar: Prices (2018) ==<br /> <embedvideo service="youtube">https://youtu.be/psU00sCgS4w</embedvideo><br /> <br /> == Prices: Set up Rates (2018) ==<br /> <embedvideo service="youtube">https://youtu.be/-Q8j5la_71U</embedvideo><br /> <br /> == Beds24 + PriceLabs - Managing pricing & stay restrictions while markets recover (2020) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=ES07TI6o_XE&feature=youtu.be</embedvideo><br /> <br /> <br /> = Calendar =<br /> <br /> == How to use the calendar (2020) ==<br /> [File:Calendar.mp4|640px]]<br /> <br /> == Add a Diary note to the Calendar (2013) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=pQtMTcZidR0</embedvideo><br /> <br /> <br /> = Channel Manager =<br /> <br /> == Channel Mapping (2017) ==<br /> <embedvideo service="youtube">https://youtu.be/-SbeMMSk8wc</embedvideo><br /> <br /> == Map multiple Rate IDs (2017) ==<br /> <embedvideo service="youtube">https://youtu.be/C5bfXOEtve4</embedvideo><br /> <br /> == Multiple Rates with linked Rates (2018) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=srFXZFqUVjw</embedvideo><br /> <br /> == Connect your Airbnb account (2020) ==<br /> [[File:Connect_your_Airbnb_Account.mp4|640px]]<br /> <br /> == Import listing from Airbnb (2020) ==<br /> [[File:Import_listings_from_Airbnb.mp4|640px]]<br /> <br /> == Connect Airbnb listings with limited sync (2020) ==<br /> [[File:Sync_availability_prices_and_bookings_with_Airbnb.mp4|640px]]<br /> <br /> == Connect Airbnb listings with full sync (2020) ==<br /> [[File:Full_content_sync_with_Airbnb.mp4|640px]]<br /> <br /> == Report To Booking.com (2019) ==<br /> <embedvideo service="youtube">https://youtu.be/T-I3CnXnvZQ</embedvideo><br /> <br /> == Manage and Create Booking.com Promotions (2019) ==<br /> <embedvideo service="youtube">https://youtu.be/qfwM2SiiLI8</embedvideo><br /> <br /> <br /> = Booking Engine =<br /> <br /> == Change to Responsive Booking Page (2017) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=UOK8Hs_PnOM</embedvideo><br /> <br /> == Pictures for the booking page (2017) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=lXFa0MPO8TU</embedvideo><br /> <br /> == Multi-Property-Search-Function (2017) ==<br /> <embedvideo service="youtube">http://www.youtube.com/watch?v=qVOGr_mqYJA</embedvideo><br /> <br /> == Marketing Column (2017) ==<br /> <embedvideo service="youtube">https://youtu.be/DKd8BBgRgi4</embedvideo><br /> <br /> = Payments =<br /> <br /> == Collect Credit Card Details (2015) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=ImFgoPKGUNs</embedvideo><br /> <br /> <br /> = Invoices =<br /> <br /> == Generate Invoice (2015) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=wZr1_j7PJ0I</embedvideo><br /> <br /> == Customise Invoice (2015) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=WLnWFq_Ch9I</embedvideo><br /> <br /> == Invoices - convert currency (2017) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=_vrcWnqVpNU</embedvideo><br /> <br /> == Invoice - Smart Template Variables (2017) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=GTAOOdEKxfY</embedvideo><br /> <br /> <br /> = Bookings and Guest Management =<br /> <br /> == Housekeeping and Cleaning (2017) ==<br /> <embedvideo service="youtube">https://youtu.be/AxPfVUxXNbA</embedvideo><br /> <br /> <br /> = Reports =<br /> <br /> == Custom Report (2015) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=cY4-NSPNaLo</embedvideo><br /> <br /> <br /> = Integrations =<br /> <br /> == Beds24 Jomres connection (2017) ==<br /> <embedvideo service="youtube">https://youtu.be/-bWOoJsZXIg</embedvideo></div>

Pierrebecher https://wiki.beds24.com/index.php?title=Videos&diff=18603 Videos 2020-10-09T14:54:56Z

<p>Pierrebecher: </p> <hr /> <div>= Getting Started =<br /> <br /> == Introduction to Beds24 - Control Panel Tour (2020) ==<br /> [[File:Introduction_to_Beds24.mp4|640px]]<br /> <br /> == Introductory video - see what Beds24 can do for you (2017) ==<br /> <embedvideo service="youtube">https://youtu.be/XxZNtt_MkPY</embedvideo><br /> <br /> == Introduction to Property and room types (2020) ==<br /> <embedvideo service="youtube">https://youtu.be/Jd6mFFWhpRE</embedvideo><br /> <br /> == Introduction to Property room setup (2020) ==<br /> [[File:Property_and_Room_Setup.mp4|640px]]<br /> <br /> == Customise dashboard (2017) ==<br /> <embedvideo service="youtube">https://youtu.be/c45dHrA7stE</embedvideo><br /> <br /> == How to use the calendar (2020) ==<br /> [File:Calendar.mp4|640px]]<br /> <br /> == Check guests in and check guests out (2017) ==<br /> <embedvideo service="youtube">https://youtu.be/skcNhO60858</embedvideo><br /> <br /> == Change room assignment in grid (2017) ==<br /> <embedvideo service="youtube">https://youtu.be/Ohhx1ZfPxNw</embedvideo><br /> <br /> == Changes to the control panel (2020) ==<br /> <embedvideo service="youtube">https://youtu.be/OuHXFfW7cUU</embedvideo><br /> <br /> == Introduction to Account Management (2020) ==<br /> [[File:Introduction_to_Account_Management_v2.mp4|640px]]<br /> <br /> <br /> = Support =<br /> <br /> == How to get support in Beds24 (2020) ==<br /> [[File:support.mp4|640px]]<br /> <br /> = Prices =<br /> <br /> == Beds24 webinar: Prices (2018) ==<br /> <embedvideo service="youtube">https://youtu.be/psU00sCgS4w</embedvideo><br /> <br /> == Prices: Set up Rates (2018) ==<br /> <embedvideo service="youtube">https://youtu.be/-Q8j5la_71U</embedvideo><br /> <br /> == Beds24 + PriceLabs - Managing pricing & stay restrictions while markets recover (2020) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=ES07TI6o_XE&feature=youtu.be</embedvideo><br /> <br /> = Channel Manager =<br /> <br /> == Channel Mapping (2017) ==<br /> <embedvideo service="youtube">https://youtu.be/-SbeMMSk8wc</embedvideo><br /> <br /> == Map multiple Rate IDs (2017) ==<br /> <embedvideo service="youtube">https://youtu.be/C5bfXOEtve4</embedvideo><br /> <br /> == Multiple Rates with linked Rates (2018) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=srFXZFqUVjw</embedvideo><br /> <br /> == Connect your Airbnb account (2020) ==<br /> [[File:Connect_your_Airbnb_Account.mp4|640px]]<br /> <br /> == Import listing from Airbnb (2020) ==<br /> [[File:Import_listings_from_Airbnb.mp4|640px]]<br /> <br /> == Connect Airbnb listings with limited sync (2020) ==<br /> [[File:Sync_availability_prices_and_bookings_with_Airbnb.mp4|640px]]<br /> <br /> == Connect Airbnb listings with full sync (2020) ==<br /> [[File:Full_content_sync_with_Airbnb.mp4|640px]]<br /> <br /> == Report To Booking.com (2019) ==<br /> <embedvideo service="youtube">https://youtu.be/T-I3CnXnvZQ</embedvideo><br /> <br /> == Manage and Create Booking.com Promotions (2019) ==<br /> <embedvideo service="youtube">https://youtu.be/qfwM2SiiLI8</embedvideo><br /> <br /> <br /> = Booking Engine =<br /> <br /> == Change to Responsive Booking Page (2017) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=UOK8Hs_PnOM</embedvideo><br /> <br /> == Pictures for the booking page (2017) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=lXFa0MPO8TU</embedvideo><br /> <br /> == Multi-Property-Search-Function (2017) ==<br /> <embedvideo service="youtube">http://www.youtube.com/watch?v=qVOGr_mqYJA</embedvideo><br /> <br /> == Marketing Column (2017) ==<br /> <embedvideo service="youtube">https://youtu.be/DKd8BBgRgi4</embedvideo><br /> <br /> = Payments =<br /> <br /> == Collect Credit Card Details (2015) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=ImFgoPKGUNs</embedvideo><br /> <br /> <br /> = Invoices =<br /> <br /> == Generate Invoice (2015) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=wZr1_j7PJ0I</embedvideo><br /> <br /> == Customise Invoice (2015) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=WLnWFq_Ch9I</embedvideo><br /> <br /> == Invoices - convert currency (2017) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=_vrcWnqVpNU</embedvideo><br /> <br /> == Invoice - Smart Template Variables (2017) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=GTAOOdEKxfY</embedvideo><br /> <br /> <br /> = Bookings and Guest Management =<br /> <br /> == Housekeeping and Cleaning (2017) ==<br /> <embedvideo service="youtube">https://youtu.be/AxPfVUxXNbA</embedvideo><br /> <br /> <br /> = Reports =<br /> <br /> == Custom Report (2015) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=cY4-NSPNaLo</embedvideo><br /> <br /> <br /> = Integrations =<br /> <br /> == Beds24 Jomres connection (2017) ==<br /> <embedvideo service="youtube">https://youtu.be/-bWOoJsZXIg</embedvideo><br /> <br /> = Tips & Tricks =<br /> <br /> == Add a Diary note to the Calendar (2013) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=pQtMTcZidR0</embedvideo></div>

Pierrebecher https://wiki.beds24.com/index.php?title=Videos&diff=18602 Videos 2020-10-09T14:53:36Z

<p>Pierrebecher: </p> <hr /> <div>= Getting Started =<br /> <br /> == Introduction to Beds24 - Control Panel Tour (2020) ==<br /> [[File:Introduction_to_Beds24.mp4|640px]]<br /> <br /> == Introductory video - see what Beds24 can do for you (2017) ==<br /> <embedvideo service="youtube">https://youtu.be/XxZNtt_MkPY</embedvideo><br /> <br /> == Introduction to Property and room types (2020) ==<br /> <embedvideo service="youtube">https://youtu.be/Jd6mFFWhpRE</embedvideo><br /> <br /> == Introduction to Property room setup (2020) ==<br /> [[File:Property_and_Room_Setup.mp4|640px]]<br /> <br /> == Customise dashboard (2017) ==<br /> <embedvideo service="youtube">https://youtu.be/c45dHrA7stE</embedvideo><br /> <br /> == How to use the calendar (2020) ==<br /> [File:Calendar.mp4|640px]]<br /> <br /> == Check guests in and check guests out (2017) ==<br /> <embedvideo service="youtube">https://youtu.be/skcNhO60858</embedvideo><br /> <br /> == Change room assignment in grid (2017) ==<br /> <embedvideo service="youtube">https://youtu.be/Ohhx1ZfPxNw</embedvideo><br /> <br /> == Changes to the control panel (2020) ==<br /> <embedvideo service="youtube">https://youtu.be/OuHXFfW7cUU</embedvideo><br /> <br /> == Introduction to Account Management (2020) ==<br /> [[File:Introduction_to_Account_Management_v2.mp4|640px]]<br /> <br /> <br /> = Support =<br /> <br /> == How to get support in Beds24 (2020) ==<br /> [[File:support.mp4|640px]]<br /> <br /> = Prices =<br /> <br /> == Beds24 webinar: Prices (2018) ==<br /> <embedvideo service="youtube">https://youtu.be/psU00sCgS4w</embedvideo><br /> <br /> == Prices: Set up Rates (2018) ==<br /> <embedvideo service="youtube">https://youtu.be/-Q8j5la_71U</embedvideo><br /> <br /> == Beds24 + PriceLabs - Managing pricing & stay restrictions while markets recover (2020) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=ES07TI6o_XE&feature=youtu.be</embedvideo><br /> <br /> <br /> = Responsive Booking Page =<br /> <br /> == Change to Responsive Booking Page (2017) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=UOK8Hs_PnOM</embedvideo><br /> <br /> == Pictures for the booking page (2017) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=lXFa0MPO8TU</embedvideo><br /> <br /> <br /> = Booking Page =<br /> <br /> == Marketing Column (2017) ==<br /> <embedvideo service="youtube">https://youtu.be/DKd8BBgRgi4</embedvideo><br /> <br /> == Multi-Property-Search-Function (2017) ==<br /> <embedvideo service="youtube">http://www.youtube.com/watch?v=qVOGr_mqYJA</embedvideo><br /> <br /> <br /> = Payments =<br /> <br /> == Collect Credit Card Details (2015) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=ImFgoPKGUNs</embedvideo><br /> <br /> <br /> = Invoices =<br /> <br /> == Generate Invoice (2015) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=wZr1_j7PJ0I</embedvideo><br /> <br /> == Customise Invoice (2015) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=WLnWFq_Ch9I</embedvideo><br /> <br /> == Invoices - convert currency (2017) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=_vrcWnqVpNU</embedvideo><br /> <br /> == Invoice - Smart Template Variables (2017) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=GTAOOdEKxfY</embedvideo><br /> <br /> <br /> = Bookings and Guest Management =<br /> <br /> == Housekeeping and Cleaning (2017) ==<br /> <embedvideo service="youtube">https://youtu.be/AxPfVUxXNbA</embedvideo><br /> <br /> <br /> = Reports =<br /> <br /> == Custom Report (2015) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=cY4-NSPNaLo</embedvideo><br /> <br /> = Channel Manager =<br /> <br /> == Channel Mapping (2017) ==<br /> <embedvideo service="youtube">https://youtu.be/-SbeMMSk8wc</embedvideo><br /> <br /> == Map multiple Rate IDs (2017) ==<br /> <embedvideo service="youtube">https://youtu.be/C5bfXOEtve4</embedvideo><br /> <br /> == Multiple Rates with linked Rates (2018) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=srFXZFqUVjw</embedvideo><br /> <br /> == Connect your Airbnb account (2020) ==<br /> [[File:Connect_your_Airbnb_Account.mp4|640px]]<br /> <br /> == Import listing from Airbnb (2020) ==<br /> [[File:Import_listings_from_Airbnb.mp4|640px]]<br /> <br /> == Connect Airbnb listings with limited sync (2020) ==<br /> [[File:Sync_availability_prices_and_bookings_with_Airbnb.mp4|640px]]<br /> <br /> == Connect Airbnb listings with full sync (2020) ==<br /> [[File:Full_content_sync_with_Airbnb.mp4|640px]]<br /> <br /> == Report To Booking.com (2019) ==<br /> <embedvideo service="youtube">https://youtu.be/T-I3CnXnvZQ</embedvideo><br /> <br /> == Manage and Create Booking.com Promotions (2019) ==<br /> <embedvideo service="youtube">https://youtu.be/qfwM2SiiLI8</embedvideo><br /> <br /> <br /> = Integrations =<br /> <br /> == Beds24 Jomres connection (2017) ==<br /> <embedvideo service="youtube">https://youtu.be/-bWOoJsZXIg</embedvideo><br /> <br /> = Tips & Tricks =<br /> <br /> == Add a Diary note to the Calendar (2013) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=pQtMTcZidR0</embedvideo></div>

Pierrebecher https://wiki.beds24.com/index.php?title=Videos&diff=18601 Videos 2020-10-09T14:38:29Z

<p>Pierrebecher: </p> <hr /> <div>= Getting Started =<br /> <br /> == Introduction to Beds24 - Control Panel Tour (2020) ==<br /> [[File:Introduction_to_Beds24.mp4|640px]]<br /> <br /> == Introductory video - see what Beds24 can do for you (2017) ==<br /> <embedvideo service="youtube">https://youtu.be/XxZNtt_MkPY</embedvideo><br /> <br /> == Introduction to Property and room types (2020) ==<br /> <embedvideo service="youtube">https://youtu.be/Jd6mFFWhpRE</embedvideo><br /> <br /> == Introduction to Property room setup (2020) ==<br /> [[File:Property_and_Room_Setup.mp4|640px]]<br /> <br /> == Customise dashboard (2017) ==<br /> <embedvideo service="youtube">https://youtu.be/c45dHrA7stE</embedvideo><br /> <br /> == How to use the calendar (2020) ==<br /> [File:Calendar.mp4|640px]]<br /> <br /> == Check guests in and check guests out (2017) ==<br /> <embedvideo service="youtube">https://youtu.be/skcNhO60858</embedvideo><br /> <br /> == Change room assignment in grid (2017) ==<br /> <embedvideo service="youtube">https://youtu.be/Ohhx1ZfPxNw</embedvideo><br /> <br /> == Changes to the control panel (2020) ==<br /> <embedvideo service="youtube">https://youtu.be/OuHXFfW7cUU</embedvideo><br /> <br /> == Introduction to Account Management (2020) ==<br /> [[File:Introduction_to_Account_Management_v2.mp4|640px]]<br /> <br /> <br /> = Support =<br /> <br /> == How to get support in Beds24 (2020) ==<br /> [[File:support.mp4|640px]]<br /> <br /> = Prices =<br /> <br /> == Beds24 webinar: Prices (2018) ==<br /> <embedvideo service="youtube">https://youtu.be/psU00sCgS4w</embedvideo><br /> <br /> == Prices: Set up Rates (2018) ==<br /> <embedvideo service="youtube">https://youtu.be/-Q8j5la_71U</embedvideo><br /> <br /> == Beds24 + PriceLabs - Managing pricing & stay restrictions while markets recover (2020) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=ES07TI6o_XE&feature=youtu.be</embedvideo><br /> <br /> <br /> = Responsive Booking Page =<br /> <br /> == Change to Responsive Booking Page (2017) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=UOK8Hs_PnOM</embedvideo><br /> <br /> == Pictures for the booking page (2017) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=lXFa0MPO8TU</embedvideo><br /> <br /> <br /> = Booking Page =<br /> <br /> == Marketing Column (2017) ==<br /> <embedvideo service="youtube">https://youtu.be/DKd8BBgRgi4</embedvideo><br /> <br /> == Multi-Property-Search-Function (2017) ==<br /> <embedvideo service="youtube">http://www.youtube.com/watch?v=qVOGr_mqYJA</embedvideo><br /> <br /> <br /> = Deposit Collection =<br /> <br /> == Collect Credit Card Details (2015) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=ImFgoPKGUNs</embedvideo><br /> <br /> <br /> = Invoice =<br /> <br /> == Generate Invoice (2015) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=wZr1_j7PJ0I</embedvideo><br /> <br /> == Customise Invoice (2015) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=WLnWFq_Ch9I</embedvideo><br /> <br /> == Invoices - convert currency (2017) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=_vrcWnqVpNU</embedvideo><br /> <br /> == Invoice - Smart Template Variables (2017) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=GTAOOdEKxfY</embedvideo><br /> <br /> <br /> = Housekeeping, Cleaning =<br /> <br /> == Housekeeping and Cleaning (2017) ==<br /> <embedvideo service="youtube">https://youtu.be/AxPfVUxXNbA</embedvideo><br /> <br /> <br /> = Reports =<br /> <br /> == Custom Report (2015) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=cY4-NSPNaLo</embedvideo><br /> <br /> = Channel Manager =<br /> <br /> == Connect your Airbnb account (2020) ==<br /> [[File:Connect_your_Airbnb_Account.mp4|640px]]<br /> <br /> == Import listing from Airbnb (2020) ==<br /> [[File:Import_listings_from_Airbnb.mp4|640px]]<br /> <br /> == Connect Airbnb listings with limited sync (2020) ==<br /> [[File:Sync_availability_prices_and_bookings_with_Airbnb.mp4|640px]]<br /> <br /> == Connect Airbnb listings with full sync (2020) ==<br /> [[File:Full_content_sync_with_Airbnb.mp4|640px]]<br /> <br /> == Channel Mapping (2017) ==<br /> <embedvideo service="youtube">https://youtu.be/-SbeMMSk8wc</embedvideo><br /> <br /> == Map multiple Rate IDs (2017) ==<br /> <embedvideo service="youtube">https://youtu.be/C5bfXOEtve4</embedvideo><br /> <br /> == Multiple Rates with linked Rates (2018) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=srFXZFqUVjw</embedvideo><br /> <br /> == Report To Booking.com (2019) ==<br /> <embedvideo service="youtube">https://youtu.be/T-I3CnXnvZQ</embedvideo><br /> <br /> == Manage and Create Booking.com Promotions (2019) ==<br /> <embedvideo service="youtube">https://youtu.be/qfwM2SiiLI8</embedvideo><br /> <br /> <br /> = Jomres =<br /> <embedvideo service="youtube">https://youtu.be/-bWOoJsZXIg</embedvideo><br /> <br /> <br /> = Tips & Tricks =<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=pQtMTcZidR0</embedvideo></div>

Pierrebecher https://wiki.beds24.com/index.php?title=Videos&diff=18600 Videos 2020-10-09T14:30:34Z

<p>Pierrebecher: </p> <hr /> <div>= Getting Started =<br /> <br /> == Introduction to Beds24 - Control Panel Tour (2020) ==<br /> [[File:Introduction_to_Beds24.mp4|640px]]<br /> <br /> == Introductory video - see what Beds24 can do for you (2017) ==<br /> <embedvideo service="youtube">https://youtu.be/XxZNtt_MkPY</embedvideo><br /> <br /> == Introduction to Property and room types (2020) ==<br /> <embedvideo service="youtube">https://youtu.be/Jd6mFFWhpRE</embedvideo><br /> <br /> == Introduction to Property room setup (2020) ==<br /> [[File:Property_and_Room_Setup.mp4|640px]]<br /> <br /> == Customise dashboard (2017) ==<br /> <embedvideo service="youtube">https://youtu.be/c45dHrA7stE</embedvideo><br /> <br /> == How to use the calendar (2020) ==<br /> [File:Calendar.mp4|640px]]<br /> <br /> == Check guests in and check guests out (2017) ==<br /> <embedvideo service="youtube">https://youtu.be/skcNhO60858</embedvideo><br /> <br /> == Change room assignment in grid (2017) ==<br /> <embedvideo service="youtube">https://youtu.be/Ohhx1ZfPxNw</embedvideo><br /> <br /> == Changes to the control panel (2020) ==<br /> <embedvideo service="youtube">https://youtu.be/OuHXFfW7cUU</embedvideo><br /> <br /> == Introduction to Account Management (2020) ==<br /> [[File:Introduction_to_Account_Management_v2.mp4|640px]]<br /> <br /> <br /> = Support =<br /> <br /> == How to get support in Beds24 (2020) ==<br /> [[File:support.mp4|640px]]<br /> <br /> = Prices =<br /> <br /> == Beds24 webinar: Prices (2018) ==<br /> <embedvideo service="youtube">https://youtu.be/psU00sCgS4w</embedvideo><br /> <br /> == Prices: Set up Rates (2018) ==<br /> <embedvideo service="youtube">https://youtu.be/-Q8j5la_71U</embedvideo><br /> <br /> == Beds24 + PriceLabs - Managing pricing & stay restrictions while markets recover (2020) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=ES07TI6o_XE&feature=youtu.be</embedvideo><br /> <br /> <br /> = Responsive Booking Page =<br /> <br /> == Change to Responsive Booking Page (2017) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=UOK8Hs_PnOM</embedvideo><br /> <br /> == Pictures for the booking page (2017) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=lXFa0MPO8TU</embedvideo><br /> <br /> <br /> = Booking Page =<br /> <br /> == Marketing Column (2017) ==<br /> <embedvideo service="youtube">https://youtu.be/DKd8BBgRgi4</embedvideo><br /> <br /> == Multi-Property-Search-Function (2017) ==<br /> <embedvideo service="youtube">http://www.youtube.com/watch?v=qVOGr_mqYJA</embedvideo><br /> <br /> <br /> = Deposit Collection =<br /> <br /> == Collect Credit Card Details (2015) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=ImFgoPKGUNs</embedvideo><br /> <br /> <br /> = Invoice =<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=wZr1_j7PJ0I</embedvideo><br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=WLnWFq_Ch9I</embedvideo><br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=_vrcWnqVpNU</embedvideo><br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=GTAOOdEKxfY</embedvideo><br /> <br /> = Housekeeping, Cleaning =<br /> <embedvideo service="youtube">https://youtu.be/AxPfVUxXNbA</embedvideo><br /> <br /> = Reports =<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=cY4-NSPNaLo</embedvideo><br /> <br /> = Channel Manager =<br /> [[File:Connect_your_Airbnb_Account.mp4|640px]]<br /> <br /> [[File:Import_listings_from_Airbnb.mp4|640px]]<br /> <br /> [[File:Sync_availability_prices_and_bookings_with_Airbnb.mp4|640px]]<br /> <br /> [[File:Full_content_sync_with_Airbnb.mp4|640px]]<br /> <br /> <embedvideo service="youtube">https://youtu.be/-SbeMMSk8wc</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/C5bfXOEtve4</embedvideo><br /> <br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=srFXZFqUVjw</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/T-I3CnXnvZQ</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/qfwM2SiiLI8</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/T-I3CnXnvZQ</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/qfwM2SiiLI8</embedvideo><br /> <br /> = Jomres =<br /> <embedvideo service="youtube">https://youtu.be/-bWOoJsZXIg</embedvideo><br /> <br /> = Tips & Tricks =<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=pQtMTcZidR0</embedvideo></div>

Pierrebecher https://wiki.beds24.com/index.php?title=Videos&diff=18599 Videos 2020-10-09T14:26:01Z

<p>Pierrebecher: </p> <hr /> <div>= Getting Started =<br /> <br /> == Introduction to Beds24 - Control Panel Tour (2020) ==<br /> [[File:Introduction_to_Beds24.mp4|640px]]<br /> <br /> == Introductory video - see what Beds24 can do for you (2017) ==<br /> <embedvideo service="youtube">https://youtu.be/XxZNtt_MkPY</embedvideo><br /> <br /> == Introduction to Property and room types (2020) ==<br /> <embedvideo service="youtube">https://youtu.be/Jd6mFFWhpRE</embedvideo><br /> <br /> == Introduction to Property room setup (2020) ==<br /> [[File:Property_and_Room_Setup.mp4|640px]]<br /> <br /> == Customise dashboard (2017) ==<br /> <embedvideo service="youtube">https://youtu.be/c45dHrA7stE</embedvideo><br /> <br /> == How to use the calendar (2020) ==<br /> [File:Calendar.mp4|640px]]<br /> <br /> == Check guests in and check guests out (2017) ==<br /> <embedvideo service="youtube">https://youtu.be/skcNhO60858</embedvideo><br /> <br /> == Change room assignment in grid (2017) ==<br /> <embedvideo service="youtube">https://youtu.be/Ohhx1ZfPxNw</embedvideo><br /> <br /> == Changes to the control panel (2020) ==<br /> <embedvideo service="youtube">https://youtu.be/OuHXFfW7cUU</embedvideo><br /> <br /> == Introduction to Account Management (2020) ==<br /> [[File:Introduction_to_Account_Management_v2.mp4|640px]]<br /> <br /> <br /> = Support =<br /> <br /> == How to get support in Beds24 (2020) ==<br /> [[File:support.mp4|640px]]<br /> <br /> = Prices =<br /> <br /> == Beds24 webinar: Prices (2018) ==<br /> <embedvideo service="youtube">https://youtu.be/psU00sCgS4w</embedvideo><br /> <br /> == Prices: Set up Rates (2018) ==<br /> <embedvideo service="youtube">https://youtu.be/-Q8j5la_71U</embedvideo><br /> <br /> == Beds24 + PriceLabs - Managing pricing & stay restrictions while markets recover (2020) ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=ES07TI6o_XE&feature=youtu.be</embedvideo><br /> <br /> <br /> = Responsive Booking Page =<br /> <br /> <br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=UOK8Hs_PnOM</embedvideo><br /> <br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=lXFa0MPO8TU</embedvideo><br /> <br /> = Booking Page =<br /> <embedvideo service="youtube">https://youtu.be/DKd8BBgRgi4</embedvideo><br /> <embedvideo service="youtube">http://www.youtube.com/watch?v=qVOGr_mqYJA</embedvideo><br /> <br /> = Deposit Collection =<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=ImFgoPKGUNs</embedvideo><br /> <br /> = Invoice =<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=wZr1_j7PJ0I</embedvideo><br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=WLnWFq_Ch9I</embedvideo><br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=_vrcWnqVpNU</embedvideo><br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=GTAOOdEKxfY</embedvideo><br /> <br /> = Housekeeping, Cleaning =<br /> <embedvideo service="youtube">https://youtu.be/AxPfVUxXNbA</embedvideo><br /> <br /> = Reports =<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=cY4-NSPNaLo</embedvideo><br /> <br /> = Channel Manager =<br /> [[File:Connect_your_Airbnb_Account.mp4|640px]]<br /> <br /> [[File:Import_listings_from_Airbnb.mp4|640px]]<br /> <br /> [[File:Sync_availability_prices_and_bookings_with_Airbnb.mp4|640px]]<br /> <br /> [[File:Full_content_sync_with_Airbnb.mp4|640px]]<br /> <br /> <embedvideo service="youtube">https://youtu.be/-SbeMMSk8wc</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/C5bfXOEtve4</embedvideo><br /> <br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=srFXZFqUVjw</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/T-I3CnXnvZQ</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/qfwM2SiiLI8</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/T-I3CnXnvZQ</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/qfwM2SiiLI8</embedvideo><br /> <br /> = Jomres =<br /> <embedvideo service="youtube">https://youtu.be/-bWOoJsZXIg</embedvideo><br /> <br /> = Tips & Tricks =<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=pQtMTcZidR0</embedvideo></div>

Pierrebecher https://wiki.beds24.com/index.php?title=Videos&diff=18598 Videos 2020-10-09T13:59:46Z

<p>Pierrebecher: </p> <hr /> <div>= Getting Started =<br /> <br /> == Introduction to Beds24 - Control Panel Tour (2020) ==<br /> [[File:Introduction_to_Beds24.mp4|640px]]<br /> <br /> == Introductory video - see what Beds24 can do for you (2017) ==<br /> <embedvideo service="youtube">https://youtu.be/XxZNtt_MkPY</embedvideo><br /> <br /> == Introduction to Property and room types (2020) ==<br /> <embedvideo service="youtube">https://youtu.be/Jd6mFFWhpRE</embedvideo><br /> <br /> == Introduction to Property room setup (2020) ==<br /> [[File:Property_and_Room_Setup.mp4|640px]]<br /> <br /> == Customise dashboard (2017) ==<br /> <embedvideo service="youtube">https://youtu.be/c45dHrA7stE</embedvideo><br /> <br /> == How to use the calendar (2020) ==<br /> [File:Calendar.mp4|640px]]<br /> <br /> == Check guests in and check guests out (2017) ==<br /> <embedvideo service="youtube">https://youtu.be/skcNhO60858</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/Ohhx1ZfPxNw</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/OuHXFfW7cUU</embedvideo><br /> <br /> [[File:Introduction_to_Account_Management_v2.mp4|640px]]<br /> <br /> = Support =<br /> [[File:support.mp4|640px]]<br /> <br /> <br /> = Prices =<br /> <embedvideo service="youtube">https://youtu.be/psU00sCgS4w</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/-Q8j5la_71U</embedvideo><br /> <br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=ES07TI6o_XE&feature=youtu.be</embedvideo><br /> <br /> = Responsive Booking Page =<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=UOK8Hs_PnOM</embedvideo><br /> <br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=lXFa0MPO8TU</embedvideo><br /> <br /> = Booking Page =<br /> <embedvideo service="youtube">https://youtu.be/DKd8BBgRgi4</embedvideo><br /> <embedvideo service="youtube">http://www.youtube.com/watch?v=qVOGr_mqYJA</embedvideo><br /> <br /> = Deposit Collection =<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=ImFgoPKGUNs</embedvideo><br /> <br /> = Invoice =<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=wZr1_j7PJ0I</embedvideo><br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=WLnWFq_Ch9I</embedvideo><br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=_vrcWnqVpNU</embedvideo><br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=GTAOOdEKxfY</embedvideo><br /> <br /> = Housekeeping, Cleaning =<br /> <embedvideo service="youtube">https://youtu.be/AxPfVUxXNbA</embedvideo><br /> <br /> = Reports =<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=cY4-NSPNaLo</embedvideo><br /> <br /> = Channel Manager =<br /> [[File:Connect_your_Airbnb_Account.mp4|640px]]<br /> <br /> [[File:Import_listings_from_Airbnb.mp4|640px]]<br /> <br /> [[File:Sync_availability_prices_and_bookings_with_Airbnb.mp4|640px]]<br /> <br /> [[File:Full_content_sync_with_Airbnb.mp4|640px]]<br /> <br /> <embedvideo service="youtube">https://youtu.be/-SbeMMSk8wc</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/C5bfXOEtve4</embedvideo><br /> <br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=srFXZFqUVjw</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/T-I3CnXnvZQ</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/qfwM2SiiLI8</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/T-I3CnXnvZQ</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/qfwM2SiiLI8</embedvideo><br /> <br /> = Jomres =<br /> <embedvideo service="youtube">https://youtu.be/-bWOoJsZXIg</embedvideo><br /> <br /> = Tips & Tricks =<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=pQtMTcZidR0</embedvideo></div>

Pierrebecher https://wiki.beds24.com/index.php?title=Category:Prices&diff=18533 Category:Prices 2020-09-28T08:39:56Z

<p>Pierrebecher: </p> <hr /> <div>[[Category:Daily_Use]]<br /> <div class="heading">Prices</div><br /> This page is about the menu PRICES and gives on overview on prices. <br /> <br /> __TOC__<br /> =General=<br /> To show/send availability the system needs a price for the guests selection. If you have no prices for a certain date the system will show no availability. For this reason it is important to keep prices up-to-date.<br /> <br /> <embedvideo service="youtube">https://youtu.be/psU00sCgS4w</embedvideo><br /> <br /> <span class="" style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> <span style="font-weight: bold;" >Tip</span> The [https://beds24.com/wizard/wizard3.php price wizard] will guide you through the price set up.<br /> <br /> The system has two types of prices:<br /> *Daily Prices<br /> *Rates<br /> <br /> Which type you use depends on your pricing structure: <br /> <br /> ==Daily Prices==<br /> Daily Prices are prices for one date which are entered in the Calendar. You can have a set of daily prices with different rules. <br /> <br /> *Daily prices flexible and easy to handle.<br /> *If you want to dynamically adjust prices on a daily basis it is best to use daily prices. <br /> <br /> This [https://beds24.com/wizard/wizard3.php setup wizard] guides you though the setup. Please find more information on the help page for [https://wiki.beds24.com/index.php/Category:Daily_Prices daily prices].<br /> <br /> ==Rates==<br /> Rates have a start and end date so they apply to a range of dates. If multiple rates are available for the same dates the rules of each rate will determine which rate is offered.<br /> <br /> Use rates instead of daily prices:<br /> *If your prices are fixed ahead and you do not want to adjust them and you have none or few seasons<br /> *If you want to allow guest to enquire when no price can be found but the room is not fully booked<br /> *If you want to grant referrer discounts<br /> <br /> Please find more information on the help page for [https://wiki.beds24.com/index.php/Category:Rates rates].<br /> <br /> == Combination on Daily Prices and Rates ==<br /> It is not necessary to use both daily prices and rates but a combination of daily prices and rates can be used to fine tune pricing structures.<br /> <br /> *You can use Daily Prices to override the a rate for a few individual dates. If you you often adjust prices use Daily Prices only<br /> *You can add a gap fill eate to fill gaps when using daily prices with minimum stays is required<br /> <br /> <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Rules in rates have no effect on daily prices.<br /> <br /> ==Set up Prices==<br /> Click on the links below for further details. <br /> <br /> The [http://beds24.com/wizard/index.php Rate Wizard] guides you through the price set up.<br /> <br /> ==Multiplier==<br /> You can add a "Multiplier" in the CALENDAR to increase or lower all prices on a certain day or date range.If you use rates you can deactivate the multiplier by setting "Allow Multiplier" = No in the Summary tab of the rate. <br /> <br /> For most channels a "Multiplier" can be set in in channel manger settings. Check the channels help pages for instructions.<br /> <br /> A multiplier for the booking page is available in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > BOOKING PAGE.<br /> <br /> ==Check Prices==<br /> The 'Price Check Tool' shows you which prices and rules apply for specific dates/selections and why a certain price or rule was applied or not applied.<br /> <br /> =Prices for OTA channels and your own booking page=<br /> Prices are used for the channels and/or the Beds24 booking page according to what is ticked under "Enable" in the daily price settings or the "Channels" tab of a rate.<br /> <br /> See [[Setting_Prices_for_Booking_Channels|this help page]] for specific information on how to set prices for OTA channels.<br /> <br /> =Dynamic Prices=<br /> If you want to adjust your prices dynamically you have following options:<br /> *Use Daily Prices and manually adjust prices as required<br /> *The Beds24 [[Yield_Optimiser|Yield Optimizer]] (PRICES YIELD OPTIMIZER) automatically adjust prices based on demand shortly before check-in. <br /> *Our partners [[Pricelabs.co|Pricelabs]] ({{#fas:cog}} (SETTINGS) > APPS&INTEGRATIONS > PRICELABS) and [[Pricelabs.co|RoomPriceGenie]] ({{#fas:cog}} (SETTINGS) > APPS&INTEGRATIONS > ROOMPRICEGENIE) can can automatically send daily prices to Beds24.</div>

Pierrebecher https://wiki.beds24.com/index.php?title=Category:Channel_Manager&diff=18371 Category:Channel Manager 2020-09-05T10:50:01Z

<p>Pierrebecher: </p> <hr /> <div>[[Category:Settings]]<br /> [[Category:Automation]]<br /> [[Category:Apps]]<br /> <div class="heading">Channel Manager</div><br /> This page is about the menu {{#fas:cog}} (SETTINGS) > CHANNEL MANAGER and explains how the channel manger works. <br /> __TOC__<br /> = How the Channel Manager works =<br /> The Channel Manager allows individual properties or agencies managing multiple properties to keep inventory up-to-date in real time at our channel partners, allowing hosts to use and get the most out of multiple on-line booking channels without the hassle of constantly signing-in and updating all of them individually each time a booking is made (or cancelled) via one of them.<br /> <br /> Two-Way XML connections with Booking.com, Expedia, Agoda, Hostelworld and many more leading OTA`s export prices and inventory and import bookings instantly.<br /> <br /> [[File:explainer.gif|center|400px]]<br /> <br /> '''A basic example for how it works''':<br /> <br /> Lets say your are a B&B and you have 2 double rooms. The inventory in the system is set to 2. This inventory gets exported to the booking channels and your web site. Both your website and the booking channels can sell 2 rooms. If you get a booking on your web site the system automatically reduces the inventory to 1 room. It sends the new inventory information to the booking channels so so only one more room can be sold.<br /> <br /> It works the same the other way around. If you get another booking through a booking channel this information gets sent to the system. The inventory gets reduced to 0 rooms. Now your rooms are fully booked and both your webdsite and the booking channels will show no availability. <br /> <br /> <span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span>After you activate the channel manger Beds24 will be the master calendar maintaining the live master version of your availability and export this to all the sites, updating them as new bookings are taken.<br /> <br /> = Before you connect channels=<br /> *Set up your [[Do_the_initial_Setup|rooms]]. If you are selling rooms in different constellations on booking channels you might need [[Combine_individual_rooms_into_a_roomtype|virtual rooms]].<br /> *Set up [[Setting_Prices_for_Booking_Channels|prices]]. <br /> *Read our [https://www.beds24.com/legal.html User Agreement] and in particular the liability section.<br /> <br /> == Import existing bookings==<br /> Before your activate a connection make sure your rates and inventory are set up correctly. The channel manger can only import bookings from the time the connection was activated. If you have previous or other bookings outside the Beds24 system you have these options:<br /> <br /> *For some channels we can import upcoming bookings. If this is possible you will find information about this in the channel specific set up instructions.<br /> *To block booked dates go to the CALENDAR in your control panel and change the inventory for the dates you have bookings for.<br /> *If you need the booking details in Beds24 will need to enter the bookings manually. If you are comfortable working with .csv files you can import data into Beds24 using our API (https://www.beds24.com/api/). <br /> <br /> = Connection types =<br /> == 2-Way API connections == <br /> The channel manager offers certified 2-way API connections and is preferred partner with leading OTAs. <br /> <br /> <div style="display:none"><ul> <br /> <li style="display: inline-block; vertical-align: top;">[[File:airbnb_partner.png|center|200px]]<br /> </li><br /> <li style="display: inline-block; vertical-align: top;">[[File:Booking_preferred.png|center|200px]]<br /> </li><br /> <li style="display: inline-block; vertical-align: top;">[[File:vrbo_preferred.png|center|200px]]<br /> </li><br /> </ul><br /> </div><br /> <br /> Depending on capabilities of the connection we can send availability, one price or multiple prices. For some channels we can even sent content like descriptions or pictures and create listings. This table gives an <br /> [[Channel_Manager_Capabilities|overview on the capabilities for each connected channel]].<br /> <br /> ===Set up ===<br /> To use the channel manger you need accounts with the booking channels you want to use and connect them to the channel manager account. <br /> <br /> The process to activate a channel varies, but for most you will need to enter credentials. Some channels, like Booking.com, Agoda and Expedia, require you to initiate the connection yourself in their Extranet and others have an approval process. Go to SETTINGS-> CHANNEL MANAGER. After you have selected the channel you want to set up click on HELP (top right menu) to open specific set up instructions for the channel you wan to use.<br /> <br /> === Mapping===<br /> All rooms you have set on on an OTA need to be mapped to a room in Beds24. OTA rooms that are not mapped to a room in Beds24 can not be updated will never receive which can cause overbookings.<br /> <br /> Map Rooms:<br /> *Click on the "Get Code" link next to the room type id setting.<br /> *Choose the channel room id you want to map to each Beds24 room and click on it.<br /> *When the correct room id has copied to the room type id setting, click Save.<br /> [[Image:agoda_room_mapping.png|500px|link=]]<br /> [[Media:agoda_room_mapping.png|view large]]<br /> <br /> Map Rates<br /> *For some channels you can aor need to map rates or daily prices. See the channel specific help pages for detailed information. <br /> <br /> <span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> Click on the "View Actual Data" Button to check which prices and availability will send.<br /> <br /> === Preferences ===<br /> You can set bulk settings for your Channel Managers in Preferences.<br /> *Export Data = 1 or 2 years, if you want to send prices upto 2 years to the Channels, then as long as you have Rates/daily prices setup for the Channel, then you can select the appropriate setting here. Please Note :- we can not send 2 years data for all channels, you can see the specifics in the HELP page for each Channel.<br /> <br /> *Import Channel Collect Payments - If any of your Channels collect payments on your behalf, if you set this = YES, then the details will be imported with the booking.<br /> <br /> *Deduce language from country - when the guest enters their country, then we can deduce the 2 character language code that will be used if you have created language based messages to be sent to your guests. <br /> <br /> === Activation===<br /> Tick all tick boxes and then press SAVE. <br /> <br /> === Check Connection=== <br /> The connection is working if you are not receiving error messages and the display in the channel is correct. If you are receiving error messages check in the "Common Errors" section on the channel specific help page why you are receiving the error and how to fix it.<br /> <br /> =iCal connections =<br /> iCal is a digital file format that allows to synchonize calendar event information. iCals can be shared between different calendar applications. <br /> <br /> Our iCal sync updates all calendars which support the widely used iCal format including Google calendar and Outlook. Even though it was not designed for channel management it is now used by many vacation rental sites. <br /> <br /> <span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> Use iCal only for channels for which an API connection is not available. <br /> <br /> ==2-Way synchronization via iCal==<br /> With many channels including Airbnb, VRBO, TripadvisorRentals we offer specially constructed iCal sync option which are 2-way. <br /> <br /> For other channels you can use our iCal export to send availability to the calendar and the iCal import to import bookings to Beds24. <br /> <br /> = FAQ =<br /> === Will I receive notifications on new bookings?=== <br /> After you activate the channel manager the channel will stop sending notifications. You will receive them from Beds24 instead.<br /> <br /> === Do guests receive a confirmation? === <br /> The channel confirms the booking with the guest. Beds24 will not sent a confirmation message. If you want to send one as well you can set up an Auto Action Email.<br /> <br /> === How do I modify or cancel a booking?===<br /> The channel manger can not send changes to bookings to the channel. Any changes or cancellations have to be made directly in the channel. Cancelling a booking in Beds24 will not cancel the booking in the channel and can cause a double booking ('''Exception:''' VRBO/Homeaway XML bookings can be cancelled in Beds24).<br /> <br /> If for some reason you need to make a change in Beds24 and do not want the channel to override it, you can set "Allow Channel Modifications" = No or "All except room changes. You can either set this globally in SETTINGS-CHANNEL MANAGER or per booking in the "Details" tab of the booking".<br /> <br /> If you change a room for a booking from a channel in Beds24 the channel will still treat the booking as if it is in the room the guest booked at the channel.<br /> <br /> === How do can I access credit card details?=== <br /> Some channels send credit card details. This is how you can [[View_Credit_Card_Details| view credit card details]].<br /> <br /> === How do I receive payments?=== <br /> Beds24 is not involved in deposit collections for bookings from booking channels. Each booking channels handles them according to their rules/your account settings. If the channel collects payments from the guest you can choose to import the guests payment into the booking.<br /> <br /> If you use Stripe as payment gateway you can choose to send credit cards supplied by all channels from channels directly to Stripe where the cards can be charged.<br /> <br /> === How do I add a promotion or special price?=== <br /> Special offers do not send from the channel manager. All special offers must be managed manually in the channels extranet. <br /> <br /> === Can I send different prices for different minimum stays or different numbers of guests?=== <br /> The capabilities depend on the channel. Please see the help page for the channels you are using for details.<br /> <br /> === I have multiple properties. How do I set this up? ===<br /> The system can handle multiple properties in one account. How you set this up depends on the channel. Please see the instructions for the channels you want to us.<br /> <br /> === What to do when I receive an overbooking?=== <br /> *Check if you are receiving error messages by email or in the potential issues menu. Error messages need to be addressed immediately because they can mean the channel manger is able to make updates. <br /> *Entering the same room code in multiple rooms in Beds24 can cause overbookings. Check your set up for warnings. <br /> <br /> If you can not see a problem in your set up send us a support ticket with the booking numbers and dates.<br /> <br /> === Why did a booking not import?=== <br /> *Check if the room for which you received the booking is properly mapped. <br /> <br /> If you can not see a problem in your set up send us a support ticket with the booking number and the date the booking was made.<br /> <br /> === Why is the price for the booking wrong?=== <br /> *A special offer set up in the channel may have reduced the price the channel manager sent.<br /> *You have linked rates in the channel.<br /> *Your prices are not set up as you expect.<br /> *The channel manger can not import prices from all channels. If you have set up minimum prices in SETTINGS->PROPERTIES->ROOMS->SETUP the system will use these minimum prices. <br /> <br /> === What is pool allotment?=== <br /> The idea of pool allotment or pool management is that you put all of your rooms into 1 pool, and that all channels take rooms out of that pool. The pool is empty when room are booked. This will automatically close all channels.<br /> <br /> === Can I send different availability to channels?=== <br /> You can [[Channel_with_Custom_Availability|set up virtual rooms]] if you want to send custom availability to one or more channels. For example you may not want to sell via a particular channel at certain times of the year.<br /> <br /> === What are contracted rooms or base allocation? ===<br /> This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels. <br /> <br /> === What do I do when I have a no show?=== <br /> To report a no show to Booking.com open the booking and click the button in the "Details" tab. For other channels you will need to contact the channel if required.<br /> <br /> === Can I send messages to guests in their own language? ===<br /> Yes, use the setting in Preferences 'Deduce language from country?' this will then enter the value in the Language field in the Mail tab of the booking. If there is no value the 'Default' language set in SETTINGS > BOOKING PAGE > INTERNATIONALIZATION -> BOOKING PAGE LANGUAGE will be used. <br /> <br /> === I need to show the booking charges on the guest invoice not the payout amount, how can I do this? ===<br /> In SETTINGS -> CHANNEL MANAGER scroll down to 'Invoice' and select 'Booking Amount' <br /> <br /> === The Channels collect payments on my behalf at the time of booking, how can I see this? ===<br /> Go to SETTINGS -> CHANNEL MANAGER and set 'Import Channel Collect Payments' = Yes, then the payments will be shown in the Charges and Payments tab of the booking.<br /> <br /> === How can I stop a Channel moving a booking back to the original room, when I have manually made a change? ===<br /> If this is for all bookings, then go to Go to SETTINGS -> CHANNEL MANAGER and set 'Allow Channel Modifications' = All except room change' or you can set this per booking in the "Details" tab of the booking".<br /> <br /> === Can I have a different invoice for bookings from a certain channel?=== <br /> Yes. See [[Invoicees|this help page]] for more information.</div>

Pierrebecher https://wiki.beds24.com/index.php?title=Auto_Actions&diff=18367 Auto Actions 2020-08-31T15:31:20Z

<p>Pierrebecher: </p> <hr /> <div>[[Category:Guest Management]]<br /> [[Category:Messaging]]<br /> [[Category:Bookings]]<br /> [[Category:Troubleshooting]]<br /> [[Category:Automation]]<br /> [[Category:Webhooks]]<br /> <div class="heading">Auto Actions</div><br /> <br /> This page is about the menu {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > AUTO ACTIONS and explains how to set up and use Auto Actions.<br /> <br /> __TOC__<br /> <br /> == General Information and Setup ==<br /> <br /> An Auto Action is an action which can be programmed to run at a specific time relative to the time of the booking, to the check in date or to the check out date. <br /> <br /> Auto actions have one or more trigger conditions and one or more actions. They can be triggered on a number of different conditions, like property, time or booking related conditions. Actions can be to send pre-drafted emails or SMS, change booking or invoice information or run webhooks.<br /> <br /> Go to SETTINGS > GUEST MANAGEMENT > AUTO ACTION and click on "Edit" to modify an existing auto action or on "Create New Action" to set up a new auto action.<br /> <br /> '''You can choose to send an auto action automatically or manually:'''<br /> <br /> '''Auto sending:''' <br /> <br /> Auto Action Emails which are sent automatically by the system are sent from the EMail address of the account that created the Auto Action. This is the account set up in in SETTINGS-ACCOUNT-OUTGOING EMAIL. Automatic actions will trigger every 15 minutes. <br /> <br /> '''Manual sending:''' <br /> <br /> When sending manually by clicking on the 'Send now' button you will need to make sure you are logged into the account which uses the Email address you want to send from.<br /> <br /> '''Before setting up an auto action please note:'''<br /> <br /> <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span>To use this function you need to set the system to use your own Email address for outgoing emails under SETTINGS -> ACCOUNT -> OUTGOING EMAIL. <br /> <br /> <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Email sending works per account.<br /> <br /> <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you have sub accounts and need an auto action to be used across multiple accounts/properties, then create the auto action at the Master Account Level and set Property = 'All visible in account' and ensure the Master account has access to the properties.<br /> <br /> <span style="color: #f3e504; font-size: 200%;" >{{#fas:lightbulb}} </span> Confirmation messages will send automatically to the guest. You can customize them in SETTINGS -> GUEST MANAGEMENT -> CONFIRMATION MESSAGES.<br /> <br /> <span style="color: #f3e504; font-size: 200%;" >{{#fas:lightbulb}} </span> The auto actions will appear on the 'Mail & Actions' tab of each booking where you manually can send the email trigger the changes to the booking. If you are using your own mail server for outgoing mail the Booking and Invoice actions will also be applied before sending the mail.<br /> <br /> == Trigger ==<br /> Sets the criteria which have to be fulfilled to start the Auto Action. <br /> <br /> "Booking Source" = "Direct" applies the Auto Actions only to bookings from your own web site, manually added bookings and bookings imported though the API (not the channel manager). If you want to apply and Auto Action only to manually added bookings add your username in the "Referrer" field. <br /> <br /> "Trigger Time" defines when the action is allowed to start. Once it has started it is allowed to go for the "Time Window" period. When the "Time Window" period has elapsed the auto action stops. <br /> <br /> Both "Trigger Time" and "Time Window" are relative to a "Trigger Event" i.e. check-in, check-out, time of booking.<br /> <br /> == Actions ==<br /> <br /> === Messaging/Email ===<br /> Go to Email to create or modify a prepared Email template. Templates can contain [[Template Variables]] to include information specific to the booking in the Email, for example the guests name or the arrival date.<br /> <br /> *To send Emails automatically you need to set up your outgoing Email address in SETTINGS -> ACCOUNT -> OUTGOING EMAIL. <br /> <br /> *To send Emails manually open a booking and go to the MAIL tab. Manual Emails will open in a window, you may send it as is or edit it before sending.<br /> <br /> Some systems have a limit of about 2000 characters for this form of email generation. If the email will not open try reducing the amount of text.<br /> <br /> If Auto Action Emails are send automatically they are send through your Email server. You should see this on your server. Whether you see it in your Sent box or not depends on your Email program.<br /> <br /> If Auto Action Emails are sent manually via a link in the "Email Templates" list in the booking Beds24 will first try to send through your Email server. You should see this on your server. Whether you see it in your Sent box or not depends on your Email program.<br /> <br /> If this does not work it will pop and send through your desktop. In this case you will see it in your Sent box.<br /> <br /> ==== Email Attachments ====<br /> You can choose to attach an invoice or a booking template as a PDF file to emails sent by Auto Actions. <br /> <br /> If you send Emails with pdf attachment (invoice, booking template) to Alias-Email addresses created by channels the channel might block the attachment so it is not delivered to the guest. Ask your channel about their policy regarding this.<br /> <br /> Other files can not be attached. We recommend you use a link to a file you upload to your web site.<br /> <br /> === SMS ===<br /> You can automatically send SMS messages. Please note that a fee per SMS message applies if this function is activated.<br /> <br /> <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> The SMS will send in the language of the account, not the language of the booking. Read Example 17 for a way to control the language of the SMS.<br /> <br /> === Booking ===<br /> Go to the tab 'Booking' to set up an auto action which modifies something in the booking.<br /> <br /> === Booking Info ===<br /> Set up auto actions which automatically add or remove info codes. <br /> <br /> === Invoice ===<br /> Automatically add invoice items or pending payments.<br /> <br /> Invoice changes are applied before the mail is sent.<br /> <br /> === API ===<br /> Create auto actions which trigger HTTP POST notifications.<br /> <br /> === Webhook ===<br /> Create auto actions which trigger a web hook when the trigger conditions are met.<br /> <br /> == Test ==<br /> Test why an auto action did not trigger.<br /> <br /> == Troubleshooting ==<br /> '''If Auto Actions do not send:'''<br /> The list in the "Mail" tab of the booking will tell you why. Common causes are: <br /> *Is your outgoing Email address working? Go to SETTINGS->ACCOUNT->OUTGOING EMAIL and click on "Send Test Email".<br /> *Is your Auto Action set to send automatically?<br /> *Is the guests Email address valid ("Mails" tab of the booking)?<br /> *Is the booking set to allow Allow Auto Actions ("Mails" tab of the booking)?<br /> *Do all trigger events apply to the booking?<br /> <br /> '''Auto Action is not editable'''<br /> To have write access to an auto action an account needs to have write access to all properties to which the auto action applies. This might not be the case if you use sub accounts and the Auto Action is set to trigger for "All Properties". <br /> <br /> '''You don't have permission to access control2.php on this server''' error message, when the save button is clicked<br /> It is most likely something in your content triggering the firewall.<br /> Try adding the content bit by bit until you find the item causing the problem.<br /> Often it is a script or HTML item that appears to the firewall as a possible hacking attack.<br /> It can also be something that looks innocent like a combination of numbers and words like "and" or "or" that hackers often use in sql injection attacks.<br /> Once you find the item causing the problem, try rewording it.<br /> <br /> <br /> == Examples ==<br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> === Automatically change the status of all "Request" bookings to "Cancelled" after three days ===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab<br /> *Trigger Event = After Booking<br /> *Trigger Time = 3 days<br /> *Booking Status = Request<br /> <br /> Booking tab:<br /> *Execution = One time only<br /> *Booking Status = Cancelled<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" ><br /> <br /> === Automatically change the status of all bookings which have been imported from Ical to "Request" ===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> *Trigger Event = After Booking<br /> *Trigger Time = Immediate<br /> *Booking Source = Ical Import (1, 2, 3)<br /> <br /> Booking tab:<br /> *Execution = One time only<br /> *Booking Status = Request<br /> <br /> Booking changes are applied before the mail is sent.<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" ><br /> <br /> ===Automatically set a flag/colour for a booking coming from a certain channel===<br /> </div><br /> <div class="mw-collapsible-content"><br /> <br /> Trigger tab:<br /> *Trigger Event = After Booking<br /> *Trigger Time = Immediate<br /> *Booking Source = Booking.com (for example)<br /> <br /> Booking tab:<br /> *Execution = One time only<br /> *Flag Text = The text you want to display<br /> *Flag Colour - choose the flag colour<br /> <br /> Booking changes are applied before the mail is sent so that the flag template variable can be reflected in the email.<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Automatically send an Email to the guest when the status of a booking changes to "Cancelled"===<br /> </div><br /> <div class="mw-collapsible-content"><br /> <br /> Trigger tab:<br /> *Trigger Event = Check-in<br /> *Trigger Time = -365<br /> *Trigger Window = 365<br /> *Booking Source = All (for example)<br /> *Booking Status = Cancelled<br /> <br /> Message tab: <br /> *Trigger Action = Auto<br /> *Send Email = Guest <br /> <br /> <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you are using deposit collection make sure you set SETTINGS->PAYMENTS->PAYMENT COLLECTION "Non Payment Booking Status" = Request.<br /> <br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Automatically change the status of all upcoming direct bookings to "Cancelled" and send an Email to the guest ===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> *Trigger Event = Check-in<br /> *Trigger Time = -14 (for example to cancel the bookings for the next two weeks)<br /> *Trigger Window = 14<br /> *Booking Source = Direct <br /> *Booking Status = All Not Cancelled<br /> <br /> Booking tab: <br /> *Booking Status = Cancelled<br /> <br /> Message tab: <br /> *Trigger Action = Auto<br /> *Send Email = Guest<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Automatically add a fee to all bookings from a channel===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> *Trigger Event = After Booking<br /> *Trigger Time = Immediate<br /> *Booking Source = Expedia (for example)<br /> <br /> Invoice tab:<br /> *Type = Amount<br /> *Description = Cleaning fee (for example)<br /> *Amount = 50 (for example - the amount of your cleaning fee)<br /> *per = Room<br /> *Period = one time<br /> *VAT = 19% (for example - enter the VAT amount if applicable)<br /> <br /> The fee will be added the next time the auto actions run. <br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Add a pending payment===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> *Trigger Event = After Booking or Before Check-in<br /> *Trigger Time = set the time you want to collect the payment<br /> *Booking Source =All (for example, you can also set different rules for different channels)<br /> <br /> Booking Info tab:<br /> *Optional, add a booking info tab for information and reporting<br /> <br /> Booking tab: Optional<br /> *Flag Text = Pending payment added (for example)<br /> *Flag Colour = select the colour as this will be visible in the Calendar/Bookings list<br /> <br /> Invoice tab:<br /> *Payment Type = select on what the payment is calculated (Percent of Balance due)<br /> *Description = the text you will see in the "Charges and Payments" tab<br /> *Status = if you use the status function add the status you want to apply to the pending payment (optional)<br /> *Amount = enter the amount or percentage you want to collect<br /> *Payment Rule = use auto or manual - if you have set up payment rules in SETTINGS->GUEST MANAGEMENT->PAYMENT COLLECTION they will be available here <br /> *Payment Due = Set when the payment is due<br /> <br /> <br /> Create a Payment Rule to collect a payments when bookings are not cancelled. <br /> <br /> Go to Settings > Payments > Payment Rules<br /> <br /> Payment Rule :<br /> <br /> Name = Enter your title - Not Cancelled (for example)<br /> Action = Auto<br /> Payment Trigger :<br /> <br /> Booking Status = All not cancelled<br /> Any Booking Info Code = optional<br /> All Booking Info Codes = optional<br /> Exclude Booking Info Code = optional (can exclude Virtual Credit cards, find the Booking info code in the booking)<br /> Payment Action :<br /> <br /> Capture = Yes - immediately charged (Capture=Yes)<br /> Add info code on success = add a Booking Info item to the booking on success<br /> Add info code on failure = add a Booking Info item to the booking on failure<br /> <br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" ><br /> <br /> ===Credit card is collected at time of booking and full payment is due 3 days prior to arrival.===<br /> </div><br /> <div class="mw-collapsible-content"><br /> <br /> Trigger tab:<br /> *Trigger Event = After Booking <br /> *Trigger Time = immediate<br /> *Booking Source =All (for example, you can also set different rules for different channels)<br /> <br /> Invoice tab:<br /> *Payment Type = Percent of balance due <br /> *Description = the text you will see in the "Charges and Payments" tab (Payment Balance) <br /> *Status = if you use the status function add the status you want to apply to the pending payment (optional)<br /> *Amount = 100 (balance is full price so 100% of the balance)<br /> *Payment Rule = Auto<br /> *Payment Due = check in -3<br /> <br /> <br /> <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Automatic collection is only available for customer who use [[Stripe]].<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Credit card is collected at time of booking and you want to 'Capture' a Security Deposit.===<br /> </div><br /> <div class="mw-collapsible-content"><br /> <br /> Trigger tab:<br /> *Trigger Event = After Booking <br /> *Trigger Time = immediate<br /> *Booking Source =All (for example, you can also set different rules for different channels)<br /> <br /> Invoice tab:<br /> *Payment Type = Fixed amount<br /> *Description = Security Deposit (the text you will see in the "Charges and Payments" tab)<br /> *Status = if you use the status function add the status you want to apply to the pending payment (optional)<br /> *Amount = 100 (balance is full price so 100% of the balance)<br /> *Payment Rule = Security Deposit (Create a Payment Rule, see below) <br /> *Payment Due = check in<br /> <br /> <br /> <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Automatic collection is only available for customer who use [[Stripe]].<br /> <br /> Create a Payment Rule to 'Capture' a payment only. Captured payments will only be valid for 7 days, then it will expire, if the booking is for a longer period, then you can create a second Capture, you will need to create another auto action for this.<br /> <br /> Go to Settings > Payments > Payment Rules<br /> <br /> Payment Rule : <br /> *Name = Enter your title - Security Deposit (for example)<br /> *Action = Auto<br /> <br /> Payment Trigger :<br /> *Booking Status = select from the drop down list<br /> *Any Booking Info Code = optional<br /> *All Booking Info Codes = optional<br /> *Exclude Booking Info Code = optional (can exclude Virtual Credit cards, find the Booking info code in the booking)<br /> <br /> Payment Action :<br /> *Capture = Yes/No - immediately charged (Capture=Yes), if you want to make sure that the amount is available for later capture (Capture=No) <br /> *Add info code on success = add a Booking Info item to the booking on success<br /> *Add info code on failure = add a Booking Info item to the booking on failure<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Apply a flag when a payment was made===<br /> </div><br /> <div class="mw-collapsible-content"><br /> <span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> Also see Example : " Apply a flag when deposit was made prior to Check-in AND/OR Apply a flag when booking is fully paid".<br /> <br /> Trigger tab:<br /> *Trigger Event = After Booking<br /> *Trigger Time = Immediate<br /> *Trigger Window = 365<br /> *Booking Source = All<br /> *Booking Status = All not cancelled<br /> *Invoice Balance = Any Payment made<br /> <br /> Booking tab:<br /> *Execution = One time only<br /> *Flag Text = The text you want to display<br /> *Flag Colour - choose the flag colour<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Apply a flag when a payment FAILS at Stripe===<br /> </div><br /> <div class="mw-collapsible-content"><br /> <br /> Trigger tab:<br /> *Trigger Event = After Booking<br /> *Trigger Time = Immediate<br /> *Trigger Window = 365<br /> *Booking Source = All<br /> *Booking Status = All but not cancelled<br /> *Booking Info Code = STRIPEFAIL<br /> <br /> Booking tab:<br /> *Execution = One time only<br /> *Flag Text = Stripe Payment Failed<br /> *Flag Colour - choose the flag colour<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Apply a flag to Booking.com bookings and auto report the Credit Card when a payment FAILS at Stripe===<br /> </div><br /> <div class="mw-collapsible-content"><br /> <br /> Go to Settings > Channel Manager > Preferences and set Auto report failed cards = Yes<br /> <br /> Trigger tab:<br /> *Trigger Event = After Booking<br /> *Trigger Time = Immediate<br /> *Trigger Window = 365<br /> *Booking Source = All<br /> *Booking Status = All but not cancelled<br /> *Booking Info Code = BOOKINGCOMCARD<br /> <br /> Booking tab:<br /> *Execution = One time only<br /> *Flag Text = Failed CC reported to Booking.com <br /> *Flag Colour - choose the flag colour<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Apply an info code and and/or icon when a payment was made===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> *Trigger Event = After Booking<br /> *Trigger Time = Immediate<br /> *Trigger Window = 365<br /> *Booking Source = All<br /> *Booking Status = All but not cancelled<br /> *Invoice Balance = Any Payment made<br /> <br /> Booking Info tab:<br /> *Execution = One time only<br /> *Info Code = Enter the preset code for the icon or info code which you have created in SETTINGS->ACCOUNT->PREFERENCES.<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Apply a flag when a booking is cancelled===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab<br /> *Trigger Event = After Booking<br /> *Trigger Time = 1 Hour<br /> *Trigger Window = 365 days<br /> *Booking Status = Cancelled<br /> <br /> Booking tab:<br /> *Execution = One time only<br /> *Booking Status = No Change<br /> *Flag text = (enter the text you require)<br /> *Flag Colour = Set as required<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Send an message or SMS to Guest when booking made more than 10 days in advance===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> *Trigger Event = Check-in<br /> *Trigger Time = -365 days<br /> *Trigger Window = 355 days<br /> *Booking Status = All not cancelled<br /> <br /> Booking tab:<br /> *Execution = One time only<br /> *Booking Status = No Change<br /> <br /> Message tab or SMS tab:<br /> *Update details as appropriate<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Send an message or SMS to Guest when booking made more than 7 days in advance===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Alternatively you an use Between Booking and Check in<br /> <br /> Trigger tab:<br /> *Trigger Event = Booking (but not after check-in)<br /> *Trigger Time = Immediate<br /> *Trigger Window = 1 day<br /> Between Booking and Check in = 7 to 999<br /> *Booking Status = All not cancelled<br /> <br /> Booking tab:<br /> *Execution = One time only<br /> *Booking Status = No Change<br /> <br /> Message tab or SMS tab:<br /> *Update details as appropriate<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Send an message or SMS to Guest when booking made more last minute booking - 6 days or less===<br /> </div><br /> <div class="mw-collapsible-content"><br /> <br /> Trigger tab:<br /> *Trigger Event = Booking (but not after check-in)<br /> *Trigger Time = Immediate<br /> *Trigger Window = 1 day<br /> Between Booking and Check in = 0 to 6<br /> *Booking Status = All not cancelled<br /> <br /> Booking tab:<br /> *Execution = One time only<br /> *Booking Status = No Change<br /> <br /> Message tab or SMS tab:<br /> *Update details as appropriate<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Send an Email with a key code for a specific unit one day before check-in===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> *Trigger Event = Check-in<br /> *Trigger Time = -1 day<br /> *Trigger Window = 1 day <br /> *Booking Status = All not cancelled<br /> *Unit = Select the number of the unit you want to send this message to. Note that the number represents the index of the unit not its name. <br /> <br /> Booking tab:<br /> *Execution = One time only<br /> *Booking Status = No Change<br /> <br /> Message tab: <br /> *Enter your text. If you are using the "Additional Information" function SETTINGS->PROPERTIES->ROOMS->SET UP "Unit Names" you can use template variables <br /> <br /> Example: Your room is [UNITNAME]. Check-in from: [UNITNAME:1] . The key code is: [UNITNAME:2] <br /> <br /> The template variables will only work if you have entered text in SETTINGS->PROPERTIES->ROOMS->SET UP "Unit Names". The context help for this setting will explain how to do this.<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Send an Email to the guest when a payment is made===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> *Trigger Event = After Booking<br /> *Trigger Time = Immediate<br /> *Trigger Window = 365 day <br /> *Booking Status = All not cancelled<br /> *Invoice Balance = Any Payment made OR Invoice Balance = Zero (payment in full)<br /> <br /> Message tab: <br /> *Enter your text. <br /> You can use Invoice Template variables showing the booking charges/payments.<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Send an Email to guests from Channels===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> *Trigger Event = After Booking<br /> *Trigger Time = Immediate<br /> *Trigger Window = 1 day<br /> *Booking Source = Channel Manager<br /> <br /> Booking tab:<br /> *Execution = One time only<br /> *Booking Status = No Change <br /> <br /> Message tab: <br /> *Send Email = Guest <br /> *Enter you text. If you are using the "Additional Information" function SETTINGS->PROPERTIES->ROOMS->SET UP "Unit Names" you can use template variables <br /> <br /> Example: Your room is [UNITNAME]. Check-in from: [UNITNAME:1] . The key code is: [UNITNAME:2] <br /> <br /> The template variables will only work if you have entered text in SETTINGS->PROPERTIES->ROOMS->SET UP "Unit Names". The context help for this setting will explain how to do this.<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Automatically set a flag for a bookings from a channel which have breakfast included===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> *Trigger Event = After Booking<br /> *Trigger Time = Immediate<br /> *Booking Source = Booking.com (for example)<br /> *Booking Field Contains - select "API Message" in the next field enter: meal_plan=Breakfast (or Extra Breakfast - use the text the channel uses)<br /> <br /> Booking tab:<br /> *Execution = One time only<br /> *Flag Text = The text you want to display<br /> *Flag Colour - choose the flag colour<br /> <br /> Booking changes are applied before the mail is sent so that the flag template variable can be reflected in the Email.<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Automatically send a message (Email or sms) to guests that have Checked-out 30 days or more===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> *Trigger Event = After Check-out<br /> *Trigger Time = 30 days<br /> *Trigger Window = 365 days <br /> <br /> Message or SMS tab:<br /> Enter the details you want to send.<br /> <br /> Booking tab: (optional)<br /> *Execution = One time only<br /> *Flag Text = The text you want to display<br /> *Flag Colour - choose the flag colour<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Automatically send a Request for payment to your guests for all bookings===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> <br /> *Trigger Event = After Booking<br /> *Trigger Time = Immediate<br /> *Trigger Window = 1 day <br /> Booking Source = ALL (or select the booking source/Channel)<br /> <br /> Message tab: <br /> <br /> Send Email : select the appropriate option<br /> <br /> *Edit Email Subject - enter the subject for your Guests<br /> *Edit Email Text :- enter the Email text you wish to send to your guests include template variable <br /> [PAYLINK] this creates a payment link (HTML A tag) for the payment request for the amount in the booking deposit field if non zero, otherwise the outstanding balance. Check the template variables for other options. <br /> <br /> Booking tab:<br /> <br /> *Execution = One time only<br /> *Flag Text = The text you want to display<br /> *Flag Colour - choose the flag colour<br /> Booking changes are applied before the mail is sent so that the flag template variable can be reflected in the Email.<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Automatically send a Request for payment to your guests XX days before arrival===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> <br /> *Trigger Event = Check-in <br /> *Trigger Time = -42<br /> *Trigger Window = 1 day <br /> Booking Source = ALL (or select the booking source/Channel)<br /> <br /> Message tab: <br /> <br /> Send Email : select the appropriate option<br /> <br /> *Edit Email Subject - enter the subject for your Guests<br /> *Edit Email Text :- enter the Email text you wish to send to your guests include template variable <br /> [PAYLINK] this creates a payment link (HTML A tag) for the payment request for the amount in the booking deposit field if non zero, otherwise the outstanding balance. Check the template variables for other options. <br /> <br /> Booking tab:<br /> <br /> *Execution = One time only<br /> *Flag Text = The text you want to display<br /> *Flag Colour - choose the flag colour<br /> Booking changes are applied before the mail is sent so that the flag template variable can be reflected in the Email.<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Automatically send a Request for payment to your guests XX days after booking===<br /> </div><br /> <div class="mw-collapsible-content"><br /> <br /> You allow your guests to make X number of payments for their booking. <br /> <br /> You can not trigger the auto action multiple times, unless you manage this manually, therefore you need to create multiple auto actions, so if you allow 3 payments for their booking, then you will need 3 auto actions. <br /> <br /> You will need to manually add a Booking Info Code to each booking that you have agreed to allow X payments. <br /> <br /> '''Create Auto Action one'''<br /> Trigger tab:<br /> <br /> *Trigger Event = Booking (but not after check-in)<br /> *Trigger Time = +7 days<br /> *Trigger Window = 1 day <br /> *Booking Source = ALL (or select the booking source/Channel)<br /> *Invoice Balance = Not Zero<br /> *Any Booking Info Code = MULTIPLE (for example) this can be used if you only allow some guests to make multiple payments. <br /> <br /> Message tab: <br /> <br /> Send Email : select the appropriate option<br /> <br /> *Edit Email Subject - enter the subject for your Guests<br /> *Edit Email Text :- enter the Email text you wish to send to your guests include template variable <br /> [PAYLINK] this creates a payment link (HTML A tag) for the payment request for the amount in the booking deposit field if non zero, otherwise the outstanding balance. Check the template variables for other options. <br /> <br /> Booking tab:<br /> <br /> *Execution = One time only<br /> *Flag Text = The text you want to display<br /> *Flag Colour - choose the flag colour<br /> Booking changes are applied before the mail is sent so that the flag template variable can be reflected in the Email.<br /> <br /> '''Create additional Auto Actions for each period you want to trigger'''<br /> <br /> '''Create Auto Action 2 (and 3, 4, 5 - how may you need) '''<br /> *Trigger Time = +14 days (days you want to collect the payments)<br /> *Trigger Window = 1 day <br /> <br /> '''Setup booking info code'''<br /> <br /> Go to SETTINGS -> ACCOUNT -> PREFERENCES -> BOOKINGS -> Booking Info Code Values and enter MULTIPLE (or the value you want to use to trigger) <br /> <br /> '''Update Booking to allow Multiple payments'''<br /> <br /> *Open the booking<br /> **Go to Booking Info Tab and from the drop down list <br /> **Select the value 'MULTIPLE' (or the value you want to use to trigger)<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Apply a flag when deposit was made prior to Check-in===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> <br /> *Trigger Event = Check-in<br /> *Trigger Time = -365 (for example : must be a negative value and the same as the value in Trigger window)<br /> *Trigger Window = 365<br /> *Booking Source = All<br /> *Booking Status = All but not cancelled<br /> *Invoice Balance = Any Payment made<br /> <br /> Message tab: <br /> <br /> *Send Email : select appropriate option<br /> *Enter : Subject and Email content<br /> <br /> Booking tab: (optional)<br /> <br /> *Execution = One time only<br /> *Flag Text = The text you want to display<br /> *Flag Colour - choose the flag colour<br /> <br /> Booking info tab : (optional)<br /> <br /> *Booking Info Code : DEPOSITPAID (for example)<br /> *Booking Info Text : additional text if required. <br /> <br /> Setting details with the Booking tab and Booking info tab allows you to trigger additional (follow on) Auto Actions and Reports.<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Apply a flag when booking is fully paid===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> *Trigger Event = After Booking<br /> *Trigger Time = Immediate<br /> *Trigger Window = 365<br /> *Booking Source = All<br /> *Booking Status = All not cancelled<br /> *Invoice Balance = ZERO<br /> <br /> Booking tab:<br /> *Execution = One time only<br /> *Flag Text = The text you want to display<br /> *Flag Colour - choose the flag colour<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Send Email in a the guests language to an internal Email address ===<br /> </div><br /> <div class="mw-collapsible-content"><br /> This uses a smart template variable. In this example we check whether the guest booked in French. If yes, then we send a French text. If no, we send an English text.<br /> <br /> Trigger tab:<br /> *Booking Field Contains - select "Language" in the next field enter: the short code for the language this Auto Action is for.<br /> <br /> Email tab:<br /> *Enter the message in the appropriate language under your default language.<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Send SMS in a certain language (if it is the language of the booking) or a default language===<br /> </div><br /> <div class="mw-collapsible-content"><br /> This uses a smart template variable. In this example we check whether the guest booked in French. If yes, then we send a French text. If no, we send an English text.<br /> <br /> Trigger tab: Whatever you want<br /> <br /> Booking tab: Whatever you want<br /> <br /> SMS tab:<br /> *Phone Number = [GUESTMOBILE]<br /> *SMS Message = [IF=:[GUESTLANGUAGE]:fr:French_text|English_text]<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Automatically assign invoice numbers===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> *Trigger Event = Check-out<br /> *Trigger Time = Immediate<br /> *Any Booking Info Code = CHECKOUT (optional only if you use the check-out function, if not leave blank)<br /> <br /> Invoice tab:<br /> *Assign Invoice Number = yes<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Group check-in ===<br /> </div><br /> <div class="mw-collapsible-content"><br /> This requires the master booking to be checked-in via the check-in function. <br /> <br /> Trigger tab:<br /> <br /> *Trigger Event = After Booking<br /> *Trigger Time = immediately<br /> *Trigger Window = 365<br /> *Booking Source = All<br /> *Booking Status = All but not cancelled<br /> *Group bookings" = Trigger all on master<br /> *Info Code = CHECKIN<br /> <br /> Booking info tab : <br /> *Info Code = CHECKIN<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Send Remotelock/Lockstate, Nuki PIN or Chekin Link ===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> *Trigger Event = Check-in<br /> *Trigger Time = -2 (the number of days before check-in you want to sent the code or link) <br /> *Trigger Window = 2<br /> *Booking Source = All<br /> *Booking Status = All but not cancelled<br /> *Group bookings = Trigger all on master<br /> *Info Code = LOCKSTATE_PIN or NUKI_PIN or CHEKIN_URL<br /> <br /> Message tab: <br /> *Send Email = Guest and cc<br /> *EMail Subject = Your access code (your text)<br /> *Email Text = Your text which includes the template variable [BOOKINGINFOCODETEXT:LOCKSTATE_PIN] or [BOOKINGINFOCODETEXT:NUKI_PIN]<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" ><br /> <br /> ===Send Email to all current guest ===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> *Trigger Event = Check-in<br /> *Trigger Time = Immediate<br /> *Trigger Window = 14(the max number of days your guests can stay)<br /> *Booking Source = All<br /> *Booking Status = All but not cancelled<br /> *Group bookings = Trigger all on master<br /> *Any Booking Info Code = CHECKIN<br /> *Exclude Booking Info Code = CHECKOUT <br /> <br /> Message tab: <br /> *Send Email = Guest <br /> *EMail Subject = Enter the appropriate details <br /> *Email Text = Your text which includes the details for your current guests. <br /> <br /> It is assumed you use the Checkin/Checkout feature in the Dashboard, if not you can either manually add Checkin to your bookings (Booking info tab) or create an auto action to add the Booking Info Codes to the bookings.<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Send Email with a PDF attachment===<br /> </div><br /> <div class="mw-collapsible-content"><br /> <br /> You can send Invoice or Booking Template attachments to your Guests. <br /> <br /> Setup your Invoice or Booking Template, go to SETTINGS -> GUEST MANAGEMENT -> INVOICING or SETTINGS -> GUEST MANAGEMENT -> BOOKING TEMPLATES<br /> <br /> Trigger tab:<br /> *Trigger Event = Checkout<br /> *Trigger Time = Immediate<br /> *Trigger Window = 1<br /> *Booking Source = All (or select the appropriate channel/Direct)<br /> *Booking Status = All but not cancelled<br /> *Group bookings = Trigger all on master<br /> *Any Booking Info Code = CHECKOUT<br /> <br /> Message tab: <br /> *Send Email = Guest API/Smart Email (or one of the other options)<br /> *Attachment = Select an option from the drop down list. <br /> *EMail Subject = Enter the appropriate details <br /> *Email Text = Your text which includes the details for your current guests. <br /> <br /> It is assumed you use the Checkin/Checkout feature in the Dashboard, if not you can either manually add Checkout to your bookings (Booking info tab) or create an auto action to add the Booking Info Codes to the bookings.<br /> <br /> If you send Emails with pdf attachment (invoice, booking template) to Alias-Email addresses created by channels the channel might block the attachment so it is not delivered to the guest. Ask your channel about their policy regarding this.<br /> <br /> Other files can not be attached. We recommend you use a link to a file you upload to your web site.<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Add CHECKIN Booking info code to bookings ===<br /> </div><br /> <div class="mw-collapsible-content"><br /> <br /> If you need to use the Booking info code CHECKIN/CHECKOUT for reporting/other auto actions, you can set the Booking info code rather than use the Current guest module in the dashboard. <br /> <br /> Trigger tab:<br /> *Trigger Event = Check-in<br /> *Trigger Time = Immediate<br /> *Trigger Window = 1 day<br /> *Booking Source = All<br /> *Booking Status = All but not cancelled<br /> *Group bookings = Trigger all on master<br /> <br /> Booking Info tab: <br /> *Booking Info Code = CHECKIN<br /> *Booking Info Text = Auto Checkin<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Add CHECKOUT Booking info code to bookings ===<br /> </div><br /> <div class="mw-collapsible-content"><br /> <br /> If you need to use the Booking info code CHECKIN/CHECKOUT for reporting/other auto actions, you can set the Booking info code rather than use the Current guest module in the dashboard. <br /> <br /> Trigger tab:<br /> *Trigger Event = Check-out<br /> *Trigger Time = Immediate<br /> *Trigger Window = 1 day<br /> *Booking Source = All<br /> *Booking Status = All but not cancelled<br /> *Group bookings = Trigger all on master<br /> <br /> Booking Info tab: <br /> *Booking Info Code = CHECKOUT<br /> *Booking Info Text = Auto Checkout<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Use API/Webhook to write to the field 'Message'===<br /> </div><br /> <div class="mw-collapsible-content"><br /> <br /> You can use a webhook in conjunction with the API JSON function '''setBooking''' to write to any field in the booking. First you have to configure access to the API:<br /> <br /> You need two keys to use our API JSON functions - one for the API itself and one for the property. The keys have to consist of 16 characters of your choosing.<br><br /> '''API key:'''<br /> *SETTINGS -> ACCOUNT -> ACCOUNT->ACCESS "API Key 1"<br /> *API Key = my_very_secret_api_key<br /> *API Key Access = allow any IP<br /> *IP Whitelist = [leave empty]<br /> *Allow Writes = Yes<br /> *Property Access = Owned by this account only<br /> *'''Property key:'''<br /> *Settings > Properties > Access > propKey = secret_key_for_prop_XXXXXX<br /> <br /> Set the triggers you need, for example:<br /> <br /> Booking Field Contains: Message = XXX<br /> <br /> Set the webhook like this:<br /> <br /> * URL = <nowiki>https://api.beds24.com/json/setBooking</nowiki><br /> * Custom Header = [leave empty]<br /> <br /> Body Data:<br /> :{<br /> ::"authentication":<br /> ::{<br /> :::"apiKey": "my_very_secret_api_key",<br /> :::"propKey": "secret_key_for_prop_XXXXXX"<br /> ::},<br /> ::"bookId": "[BOOKID]",<br /> ::"message": "[MESSAGE] - Append this message"<br /> :}<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Use API/Webhook to write the value of the 'commission' field to a new invoice item===<br /> </div><br /> <div class="mw-collapsible-content"><br /> You can create a new invoice item that contains the price of the channel's commission as a negative value to subtract it from the room price. You use the API JSON function '''setBooking''' for this. First you need to configure access to the API:<br /> <br /> You need two keys to use our API JSON functions - one for the API itself and one for the property. The keys have to consist of 16 characters of your choosing.<br><br /> '''API key:'''<br /> *SETTINGS -> ACCOUNT -> ACCOUNT->ACCESS "API Key 1"<br /> *API Key = my_very_secret_api_key<br /> *API Key Access = allow any IP<br /> *IP Whitelist = [leave empty]<br /> *Allow Writes = Yes<br /> *Property Access = Owned by this account only<br /> *'''Property key:'''<br /> *Settings > Properties > Access > propKey = secret_key_for_prop_XXXXXX<br /> <br /> Set the triggers you need, for example:<br /> <br /> Booking Source = Booking.com<br /> <br /> Set the webhook like this:<br /> <br /> *URL = <nowiki>https://api.beds24.com/json/setBooking</nowiki><br /> *Custom Header = [leave empty]<br /> <br /> *Body Data =<br /> :{<br /> ::"authentication":<br /> ::{<br /> :::"apiKey": "my_very_secret_api_key",<br /> :::"propKey": "secret_key_for_prop_XXXXXX"<br /> ::},<br /> ::"bookId": "[BOOKID]",<br /> ::"invoice":<br /> ::[<br /> :::{<br /> ::::"description": "Booking.com Commission",<br /> ::::"status": "",<br /> ::::"qty": "1",<br /> ::::"price": "-[COMMISSIONNUM]",<br /> ::::"vatRate": "7.00",<br /> ::::"type": "0",<br /> ::::"invoiceeId": ""<br /> :::}<br /> ::]<br /> :}<br /> </div><br /> </div></div>

Pierrebecher https://wiki.beds24.com/index.php?title=Auto_Actions&diff=18366 Auto Actions 2020-08-31T15:28:19Z

<p>Pierrebecher: </p> <hr /> <div>[[Category:Guest Management]]<br /> [[Category:Messaging]]<br /> [[Category:Bookings]]<br /> [[Category:Troubleshooting]]<br /> [[Category:Automation]]<br /> [[Category:Webhooks]]<br /> <div class="heading">Auto Actions</div><br /> <br /> This page is about the menu {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > AUTO ACTIONS and explains how to set up and use Auto Actions.<br /> <br /> __TOC__<br /> <br /> == General Information ==<br /> <br /> An Auto Action is an action which can be programmed to run at a specific time relative to the time of the booking, to the check in date or to the check out date. <br /> <br /> Auto actions have one or more trigger conditions and one or more actions. They can be triggered on a number of different conditions, like property, time or booking related conditions. Actions can be to send pre-drafted emails or SMS, change booking or invoice information or run webhooks.<br /> <br /> Go to SETTINGS > GUEST MANAGEMENT > AUTO ACTION and click on "Edit" to modify an existing auto action or on "Create New Action" to set up a new auto action.<br /> <br /> '''You can choose to send an auto action automatically or manually:'''<br /> <br /> '''Auto sending:''' <br /> <br /> Auto Action Emails which are sent automatically by the system are sent from the EMail address of the account that created the Auto Action. This is the account set up in in SETTINGS-ACCOUNT-OUTGOING EMAIL. Automatic actions will trigger every 15 minutes. <br /> <br /> '''Manual sending:''' <br /> <br /> When sending manually by clicking on the 'Send now' button you will need to make sure you are logged into the account which uses the Email address you want to send from.<br /> <br /> '''Before setting up an auto action please note:'''<br /> <br /> <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span>To use this function you need to set the system to use your own Email address for outgoing emails under SETTINGS -> ACCOUNT -> OUTGOING EMAIL. <br /> <br /> <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Email sending works per account.<br /> <br /> <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you have sub accounts and need an auto action to be used across multiple accounts/properties, then create the auto action at the Master Account Level and set Property = 'All visible in account' and ensure the Master account has access to the properties.<br /> <br /> <span style="color: #f3e504; font-size: 200%;" >{{#fas:lightbulb}} </span> Confirmation messages will send automatically to the guest. You can customize them in SETTINGS -> GUEST MANAGEMENT -> CONFIRMATION MESSAGES.<br /> <br /> <span style="color: #f3e504; font-size: 200%;" >{{#fas:lightbulb}} </span> The auto actions will appear on the 'Mail & Actions' tab of each booking where you manually can send the email trigger the changes to the booking. If you are using your own mail server for outgoing mail the Booking and Invoice actions will also be applied before sending the mail.<br /> <br /> == Trigger ==<br /> Sets the criteria which have to be fulfilled to start the Auto Action. <br /> <br /> "Booking Source" = "Direct" applies the Auto Actions only to bookings from your own web site, manually added bookings and bookings imported though the API (not the channel manager). If you want to apply and Auto Action only to manually added bookings add your username in the "Referrer" field. <br /> <br /> "Trigger Time" defines when the action is allowed to start. Once it has started it is allowed to go for the "Time Window" period. When the "Time Window" period has elapsed the auto action stops. <br /> <br /> Both "Trigger Time" and "Time Window" are relative to a "Trigger Event" i.e. check-in, check-out, time of booking.<br /> <br /> == Actions ==<br /> <br /> === Messaging/Email ===<br /> Go to Email to create or modify a prepared Email template. Templates can contain [[Template Variables]] to include information specific to the booking in the Email, for example the guests name or the arrival date.<br /> <br /> *To send Emails automatically you need to set up your outgoing Email address in SETTINGS -> ACCOUNT -> OUTGOING EMAIL. <br /> <br /> *To send Emails manually open a booking and go to the MAIL tab. Manual Emails will open in a window, you may send it as is or edit it before sending.<br /> <br /> Some systems have a limit of about 2000 characters for this form of email generation. If the email will not open try reducing the amount of text.<br /> <br /> If Auto Action Emails are send automatically they are send through your Email server. You should see this on your server. Whether you see it in your Sent box or not depends on your Email program.<br /> <br /> If Auto Action Emails are sent manually via a link in the "Email Templates" list in the booking Beds24 will first try to send through your Email server. You should see this on your server. Whether you see it in your Sent box or not depends on your Email program.<br /> <br /> If this does not work it will pop and send through your desktop. In this case you will see it in your Sent box.<br /> <br /> ==== Email Attachments ====<br /> You can choose to attach an invoice or a booking template as a PDF file to emails sent by Auto Actions. <br /> <br /> If you send Emails with pdf attachment (invoice, booking template) to Alias-Email addresses created by channels the channel might block the attachment so it is not delivered to the guest. Ask your channel about their policy regarding this.<br /> <br /> Other files can not be attached. We recommend you use a link to a file you upload to your web site.<br /> <br /> === SMS ===<br /> You can automatically send SMS messages. Please note that a fee per SMS message applies if this function is activated.<br /> <br /> <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> The SMS will send in the language of the account, not the language of the booking. Read Example 17 for a way to control the language of the SMS.<br /> <br /> === Booking ===<br /> Go to the tab 'Booking' to set up an auto action which modifies something in the booking.<br /> <br /> === Booking Info ===<br /> Set up auto actions which automatically add or remove info codes. <br /> <br /> === Invoice ===<br /> Automatically add invoice items or pending payments.<br /> <br /> Invoice changes are applied before the mail is sent.<br /> <br /> === API ===<br /> Create auto actions which trigger HTTP POST notifications.<br /> <br /> === Webhook ===<br /> Create auto actions which trigger a web hook when the trigger conditions are met.<br /> <br /> == Test ==<br /> Test why an auto action did not trigger.<br /> <br /> == Troubleshooting ==<br /> '''If Auto Actions do not send:'''<br /> The list in the "Mail" tab of the booking will tell you why. Common causes are: <br /> *Is your outgoing Email address working? Go to SETTINGS->ACCOUNT->OUTGOING EMAIL and click on "Send Test Email".<br /> *Is your Auto Action set to send automatically?<br /> *Is the guests Email address valid ("Mails" tab of the booking)?<br /> *Is the booking set to allow Allow Auto Actions ("Mails" tab of the booking)?<br /> *Do all trigger events apply to the booking?<br /> <br /> '''Auto Action is not editable'''<br /> To have write access to an auto action an account needs to have write access to all properties to which the auto action applies. This might not be the case if you use sub accounts and the Auto Action is set to trigger for "All Properties". <br /> <br /> '''You don't have permission to access control2.php on this server''' error message, when the save button is clicked<br /> It is most likely something in your content triggering the firewall.<br /> Try adding the content bit by bit until you find the item causing the problem.<br /> Often it is a script or HTML item that appears to the firewall as a possible hacking attack.<br /> It can also be something that looks innocent like a combination of numbers and words like "and" or "or" that hackers often use in sql injection attacks.<br /> Once you find the item causing the problem, try rewording it.<br /> <br /> <br /> == Examples ==<br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> === Automatically change the status of all "Request" bookings to "Cancelled" after three days ===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab<br /> *Trigger Event = After Booking<br /> *Trigger Time = 3 days<br /> *Booking Status = Request<br /> <br /> Booking tab:<br /> *Execution = One time only<br /> *Booking Status = Cancelled<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" ><br /> <br /> === Automatically change the status of all bookings which have been imported from Ical to "Request" ===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> *Trigger Event = After Booking<br /> *Trigger Time = Immediate<br /> *Booking Source = Ical Import (1, 2, 3)<br /> <br /> Booking tab:<br /> *Execution = One time only<br /> *Booking Status = Request<br /> <br /> Booking changes are applied before the mail is sent.<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" ><br /> <br /> ===Automatically set a flag/colour for a booking coming from a certain channel===<br /> </div><br /> <div class="mw-collapsible-content"><br /> <br /> Trigger tab:<br /> *Trigger Event = After Booking<br /> *Trigger Time = Immediate<br /> *Booking Source = Booking.com (for example)<br /> <br /> Booking tab:<br /> *Execution = One time only<br /> *Flag Text = The text you want to display<br /> *Flag Colour - choose the flag colour<br /> <br /> Booking changes are applied before the mail is sent so that the flag template variable can be reflected in the email.<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Automatically send an Email to the guest when the status of a booking changes to "Cancelled"===<br /> </div><br /> <div class="mw-collapsible-content"><br /> <br /> Trigger tab:<br /> *Trigger Event = Check-in<br /> *Trigger Time = -365<br /> *Trigger Window = 365<br /> *Booking Source = All (for example)<br /> *Booking Status = Cancelled<br /> <br /> Message tab: <br /> *Trigger Action = Auto<br /> *Send Email = Guest <br /> <br /> <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you are using deposit collection make sure you set SETTINGS->PAYMENTS->PAYMENT COLLECTION "Non Payment Booking Status" = Request.<br /> <br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Automatically change the status of all upcoming direct bookings to "Cancelled" and send an Email to the guest ===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> *Trigger Event = Check-in<br /> *Trigger Time = -14 (for example to cancel the bookings for the next two weeks)<br /> *Trigger Window = 14<br /> *Booking Source = Direct <br /> *Booking Status = All Not Cancelled<br /> <br /> Booking tab: <br /> *Booking Status = Cancelled<br /> <br /> Message tab: <br /> *Trigger Action = Auto<br /> *Send Email = Guest<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Automatically add a fee to all bookings from a channel===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> *Trigger Event = After Booking<br /> *Trigger Time = Immediate<br /> *Booking Source = Expedia (for example)<br /> <br /> Invoice tab:<br /> *Type = Amount<br /> *Description = Cleaning fee (for example)<br /> *Amount = 50 (for example - the amount of your cleaning fee)<br /> *per = Room<br /> *Period = one time<br /> *VAT = 19% (for example - enter the VAT amount if applicable)<br /> <br /> The fee will be added the next time the auto actions run. <br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Add a pending payment===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> *Trigger Event = After Booking or Before Check-in<br /> *Trigger Time = set the time you want to collect the payment<br /> *Booking Source =All (for example, you can also set different rules for different channels)<br /> <br /> Booking Info tab:<br /> *Optional, add a booking info tab for information and reporting<br /> <br /> Booking tab: Optional<br /> *Flag Text = Pending payment added (for example)<br /> *Flag Colour = select the colour as this will be visible in the Calendar/Bookings list<br /> <br /> Invoice tab:<br /> *Payment Type = select on what the payment is calculated (Percent of Balance due)<br /> *Description = the text you will see in the "Charges and Payments" tab<br /> *Status = if you use the status function add the status you want to apply to the pending payment (optional)<br /> *Amount = enter the amount or percentage you want to collect<br /> *Payment Rule = use auto or manual - if you have set up payment rules in SETTINGS->GUEST MANAGEMENT->PAYMENT COLLECTION they will be available here <br /> *Payment Due = Set when the payment is due<br /> <br /> <br /> Create a Payment Rule to collect a payments when bookings are not cancelled. <br /> <br /> Go to Settings > Payments > Payment Rules<br /> <br /> Payment Rule :<br /> <br /> Name = Enter your title - Not Cancelled (for example)<br /> Action = Auto<br /> Payment Trigger :<br /> <br /> Booking Status = All not cancelled<br /> Any Booking Info Code = optional<br /> All Booking Info Codes = optional<br /> Exclude Booking Info Code = optional (can exclude Virtual Credit cards, find the Booking info code in the booking)<br /> Payment Action :<br /> <br /> Capture = Yes - immediately charged (Capture=Yes)<br /> Add info code on success = add a Booking Info item to the booking on success<br /> Add info code on failure = add a Booking Info item to the booking on failure<br /> <br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" ><br /> <br /> ===Credit card is collected at time of booking and full payment is due 3 days prior to arrival.===<br /> </div><br /> <div class="mw-collapsible-content"><br /> <br /> Trigger tab:<br /> *Trigger Event = After Booking <br /> *Trigger Time = immediate<br /> *Booking Source =All (for example, you can also set different rules for different channels)<br /> <br /> Invoice tab:<br /> *Payment Type = Percent of balance due <br /> *Description = the text you will see in the "Charges and Payments" tab (Payment Balance) <br /> *Status = if you use the status function add the status you want to apply to the pending payment (optional)<br /> *Amount = 100 (balance is full price so 100% of the balance)<br /> *Payment Rule = Auto<br /> *Payment Due = check in -3<br /> <br /> <br /> <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Automatic collection is only available for customer who use [[Stripe]].<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Credit card is collected at time of booking and you want to 'Capture' a Security Deposit.===<br /> </div><br /> <div class="mw-collapsible-content"><br /> <br /> Trigger tab:<br /> *Trigger Event = After Booking <br /> *Trigger Time = immediate<br /> *Booking Source =All (for example, you can also set different rules for different channels)<br /> <br /> Invoice tab:<br /> *Payment Type = Fixed amount<br /> *Description = Security Deposit (the text you will see in the "Charges and Payments" tab)<br /> *Status = if you use the status function add the status you want to apply to the pending payment (optional)<br /> *Amount = 100 (balance is full price so 100% of the balance)<br /> *Payment Rule = Security Deposit (Create a Payment Rule, see below) <br /> *Payment Due = check in<br /> <br /> <br /> <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Automatic collection is only available for customer who use [[Stripe]].<br /> <br /> Create a Payment Rule to 'Capture' a payment only. Captured payments will only be valid for 7 days, then it will expire, if the booking is for a longer period, then you can create a second Capture, you will need to create another auto action for this.<br /> <br /> Go to Settings > Payments > Payment Rules<br /> <br /> Payment Rule : <br /> *Name = Enter your title - Security Deposit (for example)<br /> *Action = Auto<br /> <br /> Payment Trigger :<br /> *Booking Status = select from the drop down list<br /> *Any Booking Info Code = optional<br /> *All Booking Info Codes = optional<br /> *Exclude Booking Info Code = optional (can exclude Virtual Credit cards, find the Booking info code in the booking)<br /> <br /> Payment Action :<br /> *Capture = Yes/No - immediately charged (Capture=Yes), if you want to make sure that the amount is available for later capture (Capture=No) <br /> *Add info code on success = add a Booking Info item to the booking on success<br /> *Add info code on failure = add a Booking Info item to the booking on failure<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Apply a flag when a payment was made===<br /> </div><br /> <div class="mw-collapsible-content"><br /> <span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> Also see Example : " Apply a flag when deposit was made prior to Check-in AND/OR Apply a flag when booking is fully paid".<br /> <br /> Trigger tab:<br /> *Trigger Event = After Booking<br /> *Trigger Time = Immediate<br /> *Trigger Window = 365<br /> *Booking Source = All<br /> *Booking Status = All not cancelled<br /> *Invoice Balance = Any Payment made<br /> <br /> Booking tab:<br /> *Execution = One time only<br /> *Flag Text = The text you want to display<br /> *Flag Colour - choose the flag colour<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Apply a flag when a payment FAILS at Stripe===<br /> </div><br /> <div class="mw-collapsible-content"><br /> <br /> Trigger tab:<br /> *Trigger Event = After Booking<br /> *Trigger Time = Immediate<br /> *Trigger Window = 365<br /> *Booking Source = All<br /> *Booking Status = All but not cancelled<br /> *Booking Info Code = STRIPEFAIL<br /> <br /> Booking tab:<br /> *Execution = One time only<br /> *Flag Text = Stripe Payment Failed<br /> *Flag Colour - choose the flag colour<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Apply a flag to Booking.com bookings and auto report the Credit Card when a payment FAILS at Stripe===<br /> </div><br /> <div class="mw-collapsible-content"><br /> <br /> Go to Settings > Channel Manager > Preferences and set Auto report failed cards = Yes<br /> <br /> Trigger tab:<br /> *Trigger Event = After Booking<br /> *Trigger Time = Immediate<br /> *Trigger Window = 365<br /> *Booking Source = All<br /> *Booking Status = All but not cancelled<br /> *Booking Info Code = BOOKINGCOMCARD<br /> <br /> Booking tab:<br /> *Execution = One time only<br /> *Flag Text = Failed CC reported to Booking.com <br /> *Flag Colour - choose the flag colour<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Apply an info code and and/or icon when a payment was made===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> *Trigger Event = After Booking<br /> *Trigger Time = Immediate<br /> *Trigger Window = 365<br /> *Booking Source = All<br /> *Booking Status = All but not cancelled<br /> *Invoice Balance = Any Payment made<br /> <br /> Booking Info tab:<br /> *Execution = One time only<br /> *Info Code = Enter the preset code for the icon or info code which you have created in SETTINGS->ACCOUNT->PREFERENCES.<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Apply a flag when a booking is cancelled===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab<br /> *Trigger Event = After Booking<br /> *Trigger Time = 1 Hour<br /> *Trigger Window = 365 days<br /> *Booking Status = Cancelled<br /> <br /> Booking tab:<br /> *Execution = One time only<br /> *Booking Status = No Change<br /> *Flag text = (enter the text you require)<br /> *Flag Colour = Set as required<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Send an message or SMS to Guest when booking made more than 10 days in advance===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> *Trigger Event = Check-in<br /> *Trigger Time = -365 days<br /> *Trigger Window = 355 days<br /> *Booking Status = All not cancelled<br /> <br /> Booking tab:<br /> *Execution = One time only<br /> *Booking Status = No Change<br /> <br /> Message tab or SMS tab:<br /> *Update details as appropriate<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Send an message or SMS to Guest when booking made more than 7 days in advance===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Alternatively you an use Between Booking and Check in<br /> <br /> Trigger tab:<br /> *Trigger Event = Booking (but not after check-in)<br /> *Trigger Time = Immediate<br /> *Trigger Window = 1 day<br /> Between Booking and Check in = 7 to 999<br /> *Booking Status = All not cancelled<br /> <br /> Booking tab:<br /> *Execution = One time only<br /> *Booking Status = No Change<br /> <br /> Message tab or SMS tab:<br /> *Update details as appropriate<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Send an message or SMS to Guest when booking made more last minute booking - 6 days or less===<br /> </div><br /> <div class="mw-collapsible-content"><br /> <br /> Trigger tab:<br /> *Trigger Event = Booking (but not after check-in)<br /> *Trigger Time = Immediate<br /> *Trigger Window = 1 day<br /> Between Booking and Check in = 0 to 6<br /> *Booking Status = All not cancelled<br /> <br /> Booking tab:<br /> *Execution = One time only<br /> *Booking Status = No Change<br /> <br /> Message tab or SMS tab:<br /> *Update details as appropriate<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Send an Email with a key code for a specific unit one day before check-in===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> *Trigger Event = Check-in<br /> *Trigger Time = -1 day<br /> *Trigger Window = 1 day <br /> *Booking Status = All not cancelled<br /> *Unit = Select the number of the unit you want to send this message to. Note that the number represents the index of the unit not its name. <br /> <br /> Booking tab:<br /> *Execution = One time only<br /> *Booking Status = No Change<br /> <br /> Message tab: <br /> *Enter your text. If you are using the "Additional Information" function SETTINGS->PROPERTIES->ROOMS->SET UP "Unit Names" you can use template variables <br /> <br /> Example: Your room is [UNITNAME]. Check-in from: [UNITNAME:1] . The key code is: [UNITNAME:2] <br /> <br /> The template variables will only work if you have entered text in SETTINGS->PROPERTIES->ROOMS->SET UP "Unit Names". The context help for this setting will explain how to do this.<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Send an Email to the guest when a payment is made===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> *Trigger Event = After Booking<br /> *Trigger Time = Immediate<br /> *Trigger Window = 365 day <br /> *Booking Status = All not cancelled<br /> *Invoice Balance = Any Payment made OR Invoice Balance = Zero (payment in full)<br /> <br /> Message tab: <br /> *Enter your text. <br /> You can use Invoice Template variables showing the booking charges/payments.<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Send an Email to guests from Channels===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> *Trigger Event = After Booking<br /> *Trigger Time = Immediate<br /> *Trigger Window = 1 day<br /> *Booking Source = Channel Manager<br /> <br /> Booking tab:<br /> *Execution = One time only<br /> *Booking Status = No Change <br /> <br /> Message tab: <br /> *Send Email = Guest <br /> *Enter you text. If you are using the "Additional Information" function SETTINGS->PROPERTIES->ROOMS->SET UP "Unit Names" you can use template variables <br /> <br /> Example: Your room is [UNITNAME]. Check-in from: [UNITNAME:1] . The key code is: [UNITNAME:2] <br /> <br /> The template variables will only work if you have entered text in SETTINGS->PROPERTIES->ROOMS->SET UP "Unit Names". The context help for this setting will explain how to do this.<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Automatically set a flag for a bookings from a channel which have breakfast included===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> *Trigger Event = After Booking<br /> *Trigger Time = Immediate<br /> *Booking Source = Booking.com (for example)<br /> *Booking Field Contains - select "API Message" in the next field enter: meal_plan=Breakfast (or Extra Breakfast - use the text the channel uses)<br /> <br /> Booking tab:<br /> *Execution = One time only<br /> *Flag Text = The text you want to display<br /> *Flag Colour - choose the flag colour<br /> <br /> Booking changes are applied before the mail is sent so that the flag template variable can be reflected in the Email.<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Automatically send a message (Email or sms) to guests that have Checked-out 30 days or more===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> *Trigger Event = After Check-out<br /> *Trigger Time = 30 days<br /> *Trigger Window = 365 days <br /> <br /> Message or SMS tab:<br /> Enter the details you want to send.<br /> <br /> Booking tab: (optional)<br /> *Execution = One time only<br /> *Flag Text = The text you want to display<br /> *Flag Colour - choose the flag colour<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Automatically send a Request for payment to your guests for all bookings===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> <br /> *Trigger Event = After Booking<br /> *Trigger Time = Immediate<br /> *Trigger Window = 1 day <br /> Booking Source = ALL (or select the booking source/Channel)<br /> <br /> Message tab: <br /> <br /> Send Email : select the appropriate option<br /> <br /> *Edit Email Subject - enter the subject for your Guests<br /> *Edit Email Text :- enter the Email text you wish to send to your guests include template variable <br /> [PAYLINK] this creates a payment link (HTML A tag) for the payment request for the amount in the booking deposit field if non zero, otherwise the outstanding balance. Check the template variables for other options. <br /> <br /> Booking tab:<br /> <br /> *Execution = One time only<br /> *Flag Text = The text you want to display<br /> *Flag Colour - choose the flag colour<br /> Booking changes are applied before the mail is sent so that the flag template variable can be reflected in the Email.<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Automatically send a Request for payment to your guests XX days before arrival===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> <br /> *Trigger Event = Check-in <br /> *Trigger Time = -42<br /> *Trigger Window = 1 day <br /> Booking Source = ALL (or select the booking source/Channel)<br /> <br /> Message tab: <br /> <br /> Send Email : select the appropriate option<br /> <br /> *Edit Email Subject - enter the subject for your Guests<br /> *Edit Email Text :- enter the Email text you wish to send to your guests include template variable <br /> [PAYLINK] this creates a payment link (HTML A tag) for the payment request for the amount in the booking deposit field if non zero, otherwise the outstanding balance. Check the template variables for other options. <br /> <br /> Booking tab:<br /> <br /> *Execution = One time only<br /> *Flag Text = The text you want to display<br /> *Flag Colour - choose the flag colour<br /> Booking changes are applied before the mail is sent so that the flag template variable can be reflected in the Email.<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Automatically send a Request for payment to your guests XX days after booking===<br /> </div><br /> <div class="mw-collapsible-content"><br /> <br /> You allow your guests to make X number of payments for their booking. <br /> <br /> You can not trigger the auto action multiple times, unless you manage this manually, therefore you need to create multiple auto actions, so if you allow 3 payments for their booking, then you will need 3 auto actions. <br /> <br /> You will need to manually add a Booking Info Code to each booking that you have agreed to allow X payments. <br /> <br /> '''Create Auto Action one'''<br /> Trigger tab:<br /> <br /> *Trigger Event = Booking (but not after check-in)<br /> *Trigger Time = +7 days<br /> *Trigger Window = 1 day <br /> *Booking Source = ALL (or select the booking source/Channel)<br /> *Invoice Balance = Not Zero<br /> *Any Booking Info Code = MULTIPLE (for example) this can be used if you only allow some guests to make multiple payments. <br /> <br /> Message tab: <br /> <br /> Send Email : select the appropriate option<br /> <br /> *Edit Email Subject - enter the subject for your Guests<br /> *Edit Email Text :- enter the Email text you wish to send to your guests include template variable <br /> [PAYLINK] this creates a payment link (HTML A tag) for the payment request for the amount in the booking deposit field if non zero, otherwise the outstanding balance. Check the template variables for other options. <br /> <br /> Booking tab:<br /> <br /> *Execution = One time only<br /> *Flag Text = The text you want to display<br /> *Flag Colour - choose the flag colour<br /> Booking changes are applied before the mail is sent so that the flag template variable can be reflected in the Email.<br /> <br /> '''Create additional Auto Actions for each period you want to trigger'''<br /> <br /> '''Create Auto Action 2 (and 3, 4, 5 - how may you need) '''<br /> *Trigger Time = +14 days (days you want to collect the payments)<br /> *Trigger Window = 1 day <br /> <br /> '''Setup booking info code'''<br /> <br /> Go to SETTINGS -> ACCOUNT -> PREFERENCES -> BOOKINGS -> Booking Info Code Values and enter MULTIPLE (or the value you want to use to trigger) <br /> <br /> '''Update Booking to allow Multiple payments'''<br /> <br /> *Open the booking<br /> **Go to Booking Info Tab and from the drop down list <br /> **Select the value 'MULTIPLE' (or the value you want to use to trigger)<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Apply a flag when deposit was made prior to Check-in===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> <br /> *Trigger Event = Check-in<br /> *Trigger Time = -365 (for example : must be a negative value and the same as the value in Trigger window)<br /> *Trigger Window = 365<br /> *Booking Source = All<br /> *Booking Status = All but not cancelled<br /> *Invoice Balance = Any Payment made<br /> <br /> Message tab: <br /> <br /> *Send Email : select appropriate option<br /> *Enter : Subject and Email content<br /> <br /> Booking tab: (optional)<br /> <br /> *Execution = One time only<br /> *Flag Text = The text you want to display<br /> *Flag Colour - choose the flag colour<br /> <br /> Booking info tab : (optional)<br /> <br /> *Booking Info Code : DEPOSITPAID (for example)<br /> *Booking Info Text : additional text if required. <br /> <br /> Setting details with the Booking tab and Booking info tab allows you to trigger additional (follow on) Auto Actions and Reports.<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Apply a flag when booking is fully paid===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> *Trigger Event = After Booking<br /> *Trigger Time = Immediate<br /> *Trigger Window = 365<br /> *Booking Source = All<br /> *Booking Status = All not cancelled<br /> *Invoice Balance = ZERO<br /> <br /> Booking tab:<br /> *Execution = One time only<br /> *Flag Text = The text you want to display<br /> *Flag Colour - choose the flag colour<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Send Email in a the guests language to an internal Email address ===<br /> </div><br /> <div class="mw-collapsible-content"><br /> This uses a smart template variable. In this example we check whether the guest booked in French. If yes, then we send a French text. If no, we send an English text.<br /> <br /> Trigger tab:<br /> *Booking Field Contains - select "Language" in the next field enter: the short code for the language this Auto Action is for.<br /> <br /> Email tab:<br /> *Enter the message in the appropriate language under your default language.<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Send SMS in a certain language (if it is the language of the booking) or a default language===<br /> </div><br /> <div class="mw-collapsible-content"><br /> This uses a smart template variable. In this example we check whether the guest booked in French. If yes, then we send a French text. If no, we send an English text.<br /> <br /> Trigger tab: Whatever you want<br /> <br /> Booking tab: Whatever you want<br /> <br /> SMS tab:<br /> *Phone Number = [GUESTMOBILE]<br /> *SMS Message = [IF=:[GUESTLANGUAGE]:fr:French_text|English_text]<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Automatically assign invoice numbers===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> *Trigger Event = Check-out<br /> *Trigger Time = Immediate<br /> *Any Booking Info Code = CHECKOUT (optional only if you use the check-out function, if not leave blank)<br /> <br /> Invoice tab:<br /> *Assign Invoice Number = yes<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Group check-in ===<br /> </div><br /> <div class="mw-collapsible-content"><br /> This requires the master booking to be checked-in via the check-in function. <br /> <br /> Trigger tab:<br /> <br /> *Trigger Event = After Booking<br /> *Trigger Time = immediately<br /> *Trigger Window = 365<br /> *Booking Source = All<br /> *Booking Status = All but not cancelled<br /> *Group bookings" = Trigger all on master<br /> *Info Code = CHECKIN<br /> <br /> Booking info tab : <br /> *Info Code = CHECKIN<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Send Remotelock/Lockstate, Nuki PIN or Chekin Link ===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> *Trigger Event = Check-in<br /> *Trigger Time = -2 (the number of days before check-in you want to sent the code or link) <br /> *Trigger Window = 2<br /> *Booking Source = All<br /> *Booking Status = All but not cancelled<br /> *Group bookings = Trigger all on master<br /> *Info Code = LOCKSTATE_PIN or NUKI_PIN or CHEKIN_URL<br /> <br /> Message tab: <br /> *Send Email = Guest and cc<br /> *EMail Subject = Your access code (your text)<br /> *Email Text = Your text which includes the template variable [BOOKINGINFOCODETEXT:LOCKSTATE_PIN] or [BOOKINGINFOCODETEXT:NUKI_PIN]<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" ><br /> <br /> ===Send Email to all current guest ===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> *Trigger Event = Check-in<br /> *Trigger Time = Immediate<br /> *Trigger Window = 14(the max number of days your guests can stay)<br /> *Booking Source = All<br /> *Booking Status = All but not cancelled<br /> *Group bookings = Trigger all on master<br /> *Any Booking Info Code = CHECKIN<br /> *Exclude Booking Info Code = CHECKOUT <br /> <br /> Message tab: <br /> *Send Email = Guest <br /> *EMail Subject = Enter the appropriate details <br /> *Email Text = Your text which includes the details for your current guests. <br /> <br /> It is assumed you use the Checkin/Checkout feature in the Dashboard, if not you can either manually add Checkin to your bookings (Booking info tab) or create an auto action to add the Booking Info Codes to the bookings.<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Send Email with a PDF attachment===<br /> </div><br /> <div class="mw-collapsible-content"><br /> <br /> You can send Invoice or Booking Template attachments to your Guests. <br /> <br /> Setup your Invoice or Booking Template, go to SETTINGS -> GUEST MANAGEMENT -> INVOICING or SETTINGS -> GUEST MANAGEMENT -> BOOKING TEMPLATES<br /> <br /> Trigger tab:<br /> *Trigger Event = Checkout<br /> *Trigger Time = Immediate<br /> *Trigger Window = 1<br /> *Booking Source = All (or select the appropriate channel/Direct)<br /> *Booking Status = All but not cancelled<br /> *Group bookings = Trigger all on master<br /> *Any Booking Info Code = CHECKOUT<br /> <br /> Message tab: <br /> *Send Email = Guest API/Smart Email (or one of the other options)<br /> *Attachment = Select an option from the drop down list. <br /> *EMail Subject = Enter the appropriate details <br /> *Email Text = Your text which includes the details for your current guests. <br /> <br /> It is assumed you use the Checkin/Checkout feature in the Dashboard, if not you can either manually add Checkout to your bookings (Booking info tab) or create an auto action to add the Booking Info Codes to the bookings.<br /> <br /> If you send Emails with pdf attachment (invoice, booking template) to Alias-Email addresses created by channels the channel might block the attachment so it is not delivered to the guest. Ask your channel about their policy regarding this.<br /> <br /> Other files can not be attached. We recommend you use a link to a file you upload to your web site.<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Add CHECKIN Booking info code to bookings ===<br /> </div><br /> <div class="mw-collapsible-content"><br /> <br /> If you need to use the Booking info code CHECKIN/CHECKOUT for reporting/other auto actions, you can set the Booking info code rather than use the Current guest module in the dashboard. <br /> <br /> Trigger tab:<br /> *Trigger Event = Check-in<br /> *Trigger Time = Immediate<br /> *Trigger Window = 1 day<br /> *Booking Source = All<br /> *Booking Status = All but not cancelled<br /> *Group bookings = Trigger all on master<br /> <br /> Booking Info tab: <br /> *Booking Info Code = CHECKIN<br /> *Booking Info Text = Auto Checkin<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Add CHECKOUT Booking info code to bookings ===<br /> </div><br /> <div class="mw-collapsible-content"><br /> <br /> If you need to use the Booking info code CHECKIN/CHECKOUT for reporting/other auto actions, you can set the Booking info code rather than use the Current guest module in the dashboard. <br /> <br /> Trigger tab:<br /> *Trigger Event = Check-out<br /> *Trigger Time = Immediate<br /> *Trigger Window = 1 day<br /> *Booking Source = All<br /> *Booking Status = All but not cancelled<br /> *Group bookings = Trigger all on master<br /> <br /> Booking Info tab: <br /> *Booking Info Code = CHECKOUT<br /> *Booking Info Text = Auto Checkout<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Use API/Webhook to write to the field 'Message'===<br /> </div><br /> <div class="mw-collapsible-content"><br /> <br /> You can use a webhook in conjunction with the API JSON function '''setBooking''' to write to any field in the booking. First you have to configure access to the API:<br /> <br /> You need two keys to use our API JSON functions - one for the API itself and one for the property. The keys have to consist of 16 characters of your choosing.<br><br /> '''API key:'''<br /> *SETTINGS -> ACCOUNT -> ACCOUNT->ACCESS "API Key 1"<br /> *API Key = my_very_secret_api_key<br /> *API Key Access = allow any IP<br /> *IP Whitelist = [leave empty]<br /> *Allow Writes = Yes<br /> *Property Access = Owned by this account only<br /> *'''Property key:'''<br /> *Settings > Properties > Access > propKey = secret_key_for_prop_XXXXXX<br /> <br /> Set the triggers you need, for example:<br /> <br /> Booking Field Contains: Message = XXX<br /> <br /> Set the webhook like this:<br /> <br /> * URL = <nowiki>https://api.beds24.com/json/setBooking</nowiki><br /> * Custom Header = [leave empty]<br /> <br /> Body Data:<br /> :{<br /> ::"authentication":<br /> ::{<br /> :::"apiKey": "my_very_secret_api_key",<br /> :::"propKey": "secret_key_for_prop_XXXXXX"<br /> ::},<br /> ::"bookId": "[BOOKID]",<br /> ::"message": "[MESSAGE] - Append this message"<br /> :}<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Use API/Webhook to write the value of the 'commission' field to a new invoice item===<br /> </div><br /> <div class="mw-collapsible-content"><br /> You can create a new invoice item that contains the price of the channel's commission as a negative value to subtract it from the room price. You use the API JSON function '''setBooking''' for this. First you need to configure access to the API:<br /> <br /> You need two keys to use our API JSON functions - one for the API itself and one for the property. The keys have to consist of 16 characters of your choosing.<br><br /> '''API key:'''<br /> *SETTINGS -> ACCOUNT -> ACCOUNT->ACCESS "API Key 1"<br /> *API Key = my_very_secret_api_key<br /> *API Key Access = allow any IP<br /> *IP Whitelist = [leave empty]<br /> *Allow Writes = Yes<br /> *Property Access = Owned by this account only<br /> *'''Property key:'''<br /> *Settings > Properties > Access > propKey = secret_key_for_prop_XXXXXX<br /> <br /> Set the triggers you need, for example:<br /> <br /> Booking Source = Booking.com<br /> <br /> Set the webhook like this:<br /> <br /> *URL = <nowiki>https://api.beds24.com/json/setBooking</nowiki><br /> *Custom Header = [leave empty]<br /> <br /> *Body Data =<br /> :{<br /> ::"authentication":<br /> ::{<br /> :::"apiKey": "my_very_secret_api_key",<br /> :::"propKey": "secret_key_for_prop_XXXXXX"<br /> ::},<br /> ::"bookId": "[BOOKID]",<br /> ::"invoice":<br /> ::[<br /> :::{<br /> ::::"description": "Booking.com Commission",<br /> ::::"status": "",<br /> ::::"qty": "1",<br /> ::::"price": "-[COMMISSIONNUM]",<br /> ::::"vatRate": "7.00",<br /> ::::"type": "0",<br /> ::::"invoiceeId": ""<br /> :::}<br /> ::]<br /> :}<br /> </div><br /> </div></div>

Pierrebecher https://wiki.beds24.com/index.php?title=Auto_Actions&diff=18365 Auto Actions 2020-08-31T15:27:00Z

<p>Pierrebecher: </p> <hr /> <div>[[Category:Guest Management]]<br /> [[Category:Messaging]]<br /> [[Category:Bookings]]<br /> [[Category:Troubleshooting]]<br /> [[Category:Automation]]<br /> [[Category:Webhooks]]<br /> <div class="heading">Auto Actions</div><br /> <br /> This page is about the menu {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > AUTO ACTIONS and explains how to set up and use Auto Actions.<br /> <br /> __TOC__<br /> <br /> == General Information ==<br /> <br /> An Auto Action is an action which can be programmed to run at a specific time relative to the time of the booking, to the check in date or to the check out date. <br /> <br /> Auto actions have one or more trigger conditions and one or more actions. They can be triggered on a number of different conditions, like property, time or booking related conditions. Actions can be to send pre-drafted emails or SMS, change booking or invoice information or run webhooks.<br /> <br /> Go to SETTINGS > GUEST MANAGEMENT > AUTO ACTION and click on "Edit" to modify an existing auto action or on "Create New Action" to set up a new auto action.<br /> <br /> '''You can choose to send an auto action automatically or manually:'''<br /> <br /> '''Auto sending:''' <br /> <br /> Auto Action Emails which are sent automatically by the system are sent from the EMail address of the account that created the Auto Action. This is the account set up in in SETTINGS-ACCOUNT-OUTGOING EMAIL. Automatic actions will trigger every 15 minutes. <br /> <br /> '''Manual sending:''' <br /> <br /> When sending manually by clicking on the 'Send now' button you will need to make sure you are logged into the account which uses the Email address you want to send from.<br /> <br /> '''Before setting up an auto action please note:'''<br /> <br /> <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span>To use this function you need to set the system to use your own Email address for outgoing emails under SETTINGS -> ACCOUNT -> OUTGOING EMAIL. <br /> <br /> <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Email sending works per account.<br /> <br /> <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you have sub accounts and need an auto action to be used across multiple accounts/properties, then create the auto action at the Master Account Level and set Property = 'All visible in account' and ensure the Master account has access to the properties.<br /> <br /> <span style="color: #f3e504; font-size: 200%;" >{{#fas:lightbulb}} </span> Confirmation messages will send automatically to the guest. You can customize them in SETTINGS -> GUEST MANAGEMENT -> CONFIRMATION MESSAGES.<br /> <br /> <span style="color: #f3e504; font-size: 200%;" >{{#fas:lightbulb}} </span> The auto actions will appear on the 'Mail & Actions' tab of each booking where you manually can send the email trigger the changes to the booking. If you are using your own mail server for outgoing mail the Booking and Invoice actions will also be applied before sending the mail.<br /> <br /> == Trigger ==<br /> Sets the criteria which have to be fulfilled to start the Auto Action. <br /> <br /> "Booking Source" = "Direct" applies the Auto Actions only to bookings from your own web site, manually added bookings and bookings imported though the API (not the channel manager). If you want to apply and Auto Action only to manually added bookings add your username in the "Referrer" field. <br /> <br /> "Trigger Time" defines when the action is allowed to start. Once it has started it is allowed to go for the "Time Window" period. When the "Time Window" period has elapsed the auto action stops. <br /> <br /> Both "Trigger Time" and "Time Window" are relative to a "Trigger Event" i.e. check-in, check-out, time of booking.<br /> <br /> == Actions ==<br /> <br /> === Messaging/Email ===<br /> Go to Email to create or modify a prepared Email template. Templates can contain [[Template Variables]] to include information specific to the booking in the Email, for example the guests name or the arrival date.<br /> <br /> *To send Emails automatically you need to set up your outgoing Email address in SETTINGS -> ACCOUNT -> OUTGOING EMAIL. <br /> <br /> *To send Emails manually open a booking and go to the MAIL tab. Manual Emails will open in a window, you may send it as is or edit it before sending.<br /> <br /> Some systems have a limit of about 2000 characters for this form of email generation. If the email will not open try reducing the amount of text.<br /> <br /> If Auto Action Emails are send automatically they are send through your Email server. You should see this on your server. Whether you see it in your Sent box or not depends on your Email program.<br /> <br /> If Auto Action Emails are sent manually via a link in the "Email Templates" list in the booking Beds24 will first try to send through your Email server. You should see this on your server. Whether you see it in your Sent box or not depends on your Email program.<br /> <br /> If this does not work it will pop and send through your desktop. In this case you will see it in your Sent box.<br /> <br /> ==== Email Attachments ====<br /> You can choose to attach an invoice or a booking template as a PDF file to emails sent by Auto Actions. <br /> <br /> If you send Emails with pdf attachment (invoice, booking template) to Alias-Email addresses created by channels the channel might block the attachment so it is not delivered to the guest. Ask your channel about their policy regarding this.<br /> <br /> Other files can not be attached. We recommend you use a link to a file you upload to your web site.<br /> <br /> === SMS ===<br /> You can automatically send SMS messages. Please note that a fee per SMS message applies if this function is activated.<br /> <br /> <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> The SMS will send in the language of the account, not the language of the booking. Read Example 17 for a way to control the language of the SMS.<br /> <br /> === Booking ===<br /> Go to the tab 'Booking' to set up an auto action which modifies something in the booking.<br /> <br /> === Booking Info ===<br /> Set up auto actions which automatically add or remove info codes. <br /> <br /> === Invoice ===<br /> Automatically add invoice items or pending payments.<br /> <br /> Invoice changes are applied before the mail is sent.<br /> <br /> === API ===<br /> Create auto actions which trigger HTTP POST notifications.<br /> <br /> === Webhook ===<br /> Create auto actions which trigger a web hook when the trigger conditions are met.<br /> <br /> == Test ==<br /> Test why an auto action did not trigger.<br /> <br /> == Troubleshooting ==<br /> '''If Auto Actions do not send:'''<br /> The list in the "Mail" tab of the booking will tell you why. Common causes are: <br /> *Is your outgoing Email address working? Go to SETTINGS->ACCOUNT->OUTGOING EMAIL and click on "Send Test Email".<br /> *Is your Auto Action set to send automatically?<br /> *Is the guests Email address valid ("Mails" tab of the booking)?<br /> *Is the booking set to allow Allow Auto Actions ("Mails" tab of the booking)?<br /> *Do all trigger events apply to the booking?<br /> <br /> <br /> '''Auto Action is not editable'''<br /> To have write access to an auto action an account needs to have write access to all properties to which the auto action applies. This might not be the case if you use sub accounts and the Auto Action is set to trigger for "All Properties". <br /> <br /> '''You don't have permission to access control2.php on this server''' error message, when the save button is clicked<br /> It is most likely something in your content triggering the firewall.<br /> Try adding the content bit by bit until you find the item causing the problem.<br /> Often it is a script or HTML item that appears to the firewall as a possible hacking attack.<br /> It can also be something that looks innocent like a combination of numbers and words like "and" or "or" that hackers often use in sql injection attacks.<br /> Once you find the item causing the problem, try rewording it.<br /> <br /> <br /> == Examples ==<br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> === Automatically change the status of all "Request" bookings to "Cancelled" after three days ===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab<br /> *Trigger Event = After Booking<br /> *Trigger Time = 3 days<br /> *Booking Status = Request<br /> <br /> Booking tab:<br /> *Execution = One time only<br /> *Booking Status = Cancelled<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" ><br /> <br /> === Automatically change the status of all bookings which have been imported from Ical to "Request" ===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> *Trigger Event = After Booking<br /> *Trigger Time = Immediate<br /> *Booking Source = Ical Import (1, 2, 3)<br /> <br /> Booking tab:<br /> *Execution = One time only<br /> *Booking Status = Request<br /> <br /> Booking changes are applied before the mail is sent.<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" ><br /> <br /> ===Automatically set a flag/colour for a booking coming from a certain channel===<br /> </div><br /> <div class="mw-collapsible-content"><br /> <br /> Trigger tab:<br /> *Trigger Event = After Booking<br /> *Trigger Time = Immediate<br /> *Booking Source = Booking.com (for example)<br /> <br /> Booking tab:<br /> *Execution = One time only<br /> *Flag Text = The text you want to display<br /> *Flag Colour - choose the flag colour<br /> <br /> Booking changes are applied before the mail is sent so that the flag template variable can be reflected in the email.<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Automatically send an Email to the guest when the status of a booking changes to "Cancelled"===<br /> </div><br /> <div class="mw-collapsible-content"><br /> <br /> Trigger tab:<br /> *Trigger Event = Check-in<br /> *Trigger Time = -365<br /> *Trigger Window = 365<br /> *Booking Source = All (for example)<br /> *Booking Status = Cancelled<br /> <br /> Message tab: <br /> *Trigger Action = Auto<br /> *Send Email = Guest <br /> <br /> <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you are using deposit collection make sure you set SETTINGS->PAYMENTS->PAYMENT COLLECTION "Non Payment Booking Status" = Request.<br /> <br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Automatically change the status of all upcoming direct bookings to "Cancelled" and send an Email to the guest ===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> *Trigger Event = Check-in<br /> *Trigger Time = -14 (for example to cancel the bookings for the next two weeks)<br /> *Trigger Window = 14<br /> *Booking Source = Direct <br /> *Booking Status = All Not Cancelled<br /> <br /> Booking tab: <br /> *Booking Status = Cancelled<br /> <br /> Message tab: <br /> *Trigger Action = Auto<br /> *Send Email = Guest<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Automatically add a fee to all bookings from a channel===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> *Trigger Event = After Booking<br /> *Trigger Time = Immediate<br /> *Booking Source = Expedia (for example)<br /> <br /> Invoice tab:<br /> *Type = Amount<br /> *Description = Cleaning fee (for example)<br /> *Amount = 50 (for example - the amount of your cleaning fee)<br /> *per = Room<br /> *Period = one time<br /> *VAT = 19% (for example - enter the VAT amount if applicable)<br /> <br /> The fee will be added the next time the auto actions run. <br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Add a pending payment===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> *Trigger Event = After Booking or Before Check-in<br /> *Trigger Time = set the time you want to collect the payment<br /> *Booking Source =All (for example, you can also set different rules for different channels)<br /> <br /> Booking Info tab:<br /> *Optional, add a booking info tab for information and reporting<br /> <br /> Booking tab: Optional<br /> *Flag Text = Pending payment added (for example)<br /> *Flag Colour = select the colour as this will be visible in the Calendar/Bookings list<br /> <br /> Invoice tab:<br /> *Payment Type = select on what the payment is calculated (Percent of Balance due)<br /> *Description = the text you will see in the "Charges and Payments" tab<br /> *Status = if you use the status function add the status you want to apply to the pending payment (optional)<br /> *Amount = enter the amount or percentage you want to collect<br /> *Payment Rule = use auto or manual - if you have set up payment rules in SETTINGS->GUEST MANAGEMENT->PAYMENT COLLECTION they will be available here <br /> *Payment Due = Set when the payment is due<br /> <br /> <br /> Create a Payment Rule to collect a payments when bookings are not cancelled. <br /> <br /> Go to Settings > Payments > Payment Rules<br /> <br /> Payment Rule :<br /> <br /> Name = Enter your title - Not Cancelled (for example)<br /> Action = Auto<br /> Payment Trigger :<br /> <br /> Booking Status = All not cancelled<br /> Any Booking Info Code = optional<br /> All Booking Info Codes = optional<br /> Exclude Booking Info Code = optional (can exclude Virtual Credit cards, find the Booking info code in the booking)<br /> Payment Action :<br /> <br /> Capture = Yes - immediately charged (Capture=Yes)<br /> Add info code on success = add a Booking Info item to the booking on success<br /> Add info code on failure = add a Booking Info item to the booking on failure<br /> <br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" ><br /> <br /> ===Credit card is collected at time of booking and full payment is due 3 days prior to arrival.===<br /> </div><br /> <div class="mw-collapsible-content"><br /> <br /> Trigger tab:<br /> *Trigger Event = After Booking <br /> *Trigger Time = immediate<br /> *Booking Source =All (for example, you can also set different rules for different channels)<br /> <br /> Invoice tab:<br /> *Payment Type = Percent of balance due <br /> *Description = the text you will see in the "Charges and Payments" tab (Payment Balance) <br /> *Status = if you use the status function add the status you want to apply to the pending payment (optional)<br /> *Amount = 100 (balance is full price so 100% of the balance)<br /> *Payment Rule = Auto<br /> *Payment Due = check in -3<br /> <br /> <br /> <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Automatic collection is only available for customer who use [[Stripe]].<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Credit card is collected at time of booking and you want to 'Capture' a Security Deposit.===<br /> </div><br /> <div class="mw-collapsible-content"><br /> <br /> Trigger tab:<br /> *Trigger Event = After Booking <br /> *Trigger Time = immediate<br /> *Booking Source =All (for example, you can also set different rules for different channels)<br /> <br /> Invoice tab:<br /> *Payment Type = Fixed amount<br /> *Description = Security Deposit (the text you will see in the "Charges and Payments" tab)<br /> *Status = if you use the status function add the status you want to apply to the pending payment (optional)<br /> *Amount = 100 (balance is full price so 100% of the balance)<br /> *Payment Rule = Security Deposit (Create a Payment Rule, see below) <br /> *Payment Due = check in<br /> <br /> <br /> <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Automatic collection is only available for customer who use [[Stripe]].<br /> <br /> Create a Payment Rule to 'Capture' a payment only. Captured payments will only be valid for 7 days, then it will expire, if the booking is for a longer period, then you can create a second Capture, you will need to create another auto action for this.<br /> <br /> Go to Settings > Payments > Payment Rules<br /> <br /> Payment Rule : <br /> *Name = Enter your title - Security Deposit (for example)<br /> *Action = Auto<br /> <br /> Payment Trigger :<br /> *Booking Status = select from the drop down list<br /> *Any Booking Info Code = optional<br /> *All Booking Info Codes = optional<br /> *Exclude Booking Info Code = optional (can exclude Virtual Credit cards, find the Booking info code in the booking)<br /> <br /> Payment Action :<br /> *Capture = Yes/No - immediately charged (Capture=Yes), if you want to make sure that the amount is available for later capture (Capture=No) <br /> *Add info code on success = add a Booking Info item to the booking on success<br /> *Add info code on failure = add a Booking Info item to the booking on failure<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Apply a flag when a payment was made===<br /> </div><br /> <div class="mw-collapsible-content"><br /> <span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> Also see Example : " Apply a flag when deposit was made prior to Check-in AND/OR Apply a flag when booking is fully paid".<br /> <br /> Trigger tab:<br /> *Trigger Event = After Booking<br /> *Trigger Time = Immediate<br /> *Trigger Window = 365<br /> *Booking Source = All<br /> *Booking Status = All not cancelled<br /> *Invoice Balance = Any Payment made<br /> <br /> Booking tab:<br /> *Execution = One time only<br /> *Flag Text = The text you want to display<br /> *Flag Colour - choose the flag colour<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Apply a flag when a payment FAILS at Stripe===<br /> </div><br /> <div class="mw-collapsible-content"><br /> <br /> Trigger tab:<br /> *Trigger Event = After Booking<br /> *Trigger Time = Immediate<br /> *Trigger Window = 365<br /> *Booking Source = All<br /> *Booking Status = All but not cancelled<br /> *Booking Info Code = STRIPEFAIL<br /> <br /> Booking tab:<br /> *Execution = One time only<br /> *Flag Text = Stripe Payment Failed<br /> *Flag Colour - choose the flag colour<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Apply a flag to Booking.com bookings and auto report the Credit Card when a payment FAILS at Stripe===<br /> </div><br /> <div class="mw-collapsible-content"><br /> <br /> Go to Settings > Channel Manager > Preferences and set Auto report failed cards = Yes<br /> <br /> Trigger tab:<br /> *Trigger Event = After Booking<br /> *Trigger Time = Immediate<br /> *Trigger Window = 365<br /> *Booking Source = All<br /> *Booking Status = All but not cancelled<br /> *Booking Info Code = BOOKINGCOMCARD<br /> <br /> Booking tab:<br /> *Execution = One time only<br /> *Flag Text = Failed CC reported to Booking.com <br /> *Flag Colour - choose the flag colour<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Apply an info code and and/or icon when a payment was made===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> *Trigger Event = After Booking<br /> *Trigger Time = Immediate<br /> *Trigger Window = 365<br /> *Booking Source = All<br /> *Booking Status = All but not cancelled<br /> *Invoice Balance = Any Payment made<br /> <br /> Booking Info tab:<br /> *Execution = One time only<br /> *Info Code = Enter the preset code for the icon or info code which you have created in SETTINGS->ACCOUNT->PREFERENCES.<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Apply a flag when a booking is cancelled===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab<br /> *Trigger Event = After Booking<br /> *Trigger Time = 1 Hour<br /> *Trigger Window = 365 days<br /> *Booking Status = Cancelled<br /> <br /> Booking tab:<br /> *Execution = One time only<br /> *Booking Status = No Change<br /> *Flag text = (enter the text you require)<br /> *Flag Colour = Set as required<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Send an message or SMS to Guest when booking made more than 10 days in advance===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> *Trigger Event = Check-in<br /> *Trigger Time = -365 days<br /> *Trigger Window = 355 days<br /> *Booking Status = All not cancelled<br /> <br /> Booking tab:<br /> *Execution = One time only<br /> *Booking Status = No Change<br /> <br /> Message tab or SMS tab:<br /> *Update details as appropriate<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Send an message or SMS to Guest when booking made more than 7 days in advance===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Alternatively you an use Between Booking and Check in<br /> <br /> Trigger tab:<br /> *Trigger Event = Booking (but not after check-in)<br /> *Trigger Time = Immediate<br /> *Trigger Window = 1 day<br /> Between Booking and Check in = 7 to 999<br /> *Booking Status = All not cancelled<br /> <br /> Booking tab:<br /> *Execution = One time only<br /> *Booking Status = No Change<br /> <br /> Message tab or SMS tab:<br /> *Update details as appropriate<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Send an message or SMS to Guest when booking made more last minute booking - 6 days or less===<br /> </div><br /> <div class="mw-collapsible-content"><br /> <br /> Trigger tab:<br /> *Trigger Event = Booking (but not after check-in)<br /> *Trigger Time = Immediate<br /> *Trigger Window = 1 day<br /> Between Booking and Check in = 0 to 6<br /> *Booking Status = All not cancelled<br /> <br /> Booking tab:<br /> *Execution = One time only<br /> *Booking Status = No Change<br /> <br /> Message tab or SMS tab:<br /> *Update details as appropriate<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Send an Email with a key code for a specific unit one day before check-in===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> *Trigger Event = Check-in<br /> *Trigger Time = -1 day<br /> *Trigger Window = 1 day <br /> *Booking Status = All not cancelled<br /> *Unit = Select the number of the unit you want to send this message to. Note that the number represents the index of the unit not its name. <br /> <br /> Booking tab:<br /> *Execution = One time only<br /> *Booking Status = No Change<br /> <br /> Message tab: <br /> *Enter your text. If you are using the "Additional Information" function SETTINGS->PROPERTIES->ROOMS->SET UP "Unit Names" you can use template variables <br /> <br /> Example: Your room is [UNITNAME]. Check-in from: [UNITNAME:1] . The key code is: [UNITNAME:2] <br /> <br /> The template variables will only work if you have entered text in SETTINGS->PROPERTIES->ROOMS->SET UP "Unit Names". The context help for this setting will explain how to do this.<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Send an Email to the guest when a payment is made===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> *Trigger Event = After Booking<br /> *Trigger Time = Immediate<br /> *Trigger Window = 365 day <br /> *Booking Status = All not cancelled<br /> *Invoice Balance = Any Payment made OR Invoice Balance = Zero (payment in full)<br /> <br /> Message tab: <br /> *Enter your text. <br /> You can use Invoice Template variables showing the booking charges/payments.<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Send an Email to guests from Channels===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> *Trigger Event = After Booking<br /> *Trigger Time = Immediate<br /> *Trigger Window = 1 day<br /> *Booking Source = Channel Manager<br /> <br /> Booking tab:<br /> *Execution = One time only<br /> *Booking Status = No Change <br /> <br /> Message tab: <br /> *Send Email = Guest <br /> *Enter you text. If you are using the "Additional Information" function SETTINGS->PROPERTIES->ROOMS->SET UP "Unit Names" you can use template variables <br /> <br /> Example: Your room is [UNITNAME]. Check-in from: [UNITNAME:1] . The key code is: [UNITNAME:2] <br /> <br /> The template variables will only work if you have entered text in SETTINGS->PROPERTIES->ROOMS->SET UP "Unit Names". The context help for this setting will explain how to do this.<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Automatically set a flag for a bookings from a channel which have breakfast included===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> *Trigger Event = After Booking<br /> *Trigger Time = Immediate<br /> *Booking Source = Booking.com (for example)<br /> *Booking Field Contains - select "API Message" in the next field enter: meal_plan=Breakfast (or Extra Breakfast - use the text the channel uses)<br /> <br /> Booking tab:<br /> *Execution = One time only<br /> *Flag Text = The text you want to display<br /> *Flag Colour - choose the flag colour<br /> <br /> Booking changes are applied before the mail is sent so that the flag template variable can be reflected in the Email.<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Automatically send a message (Email or sms) to guests that have Checked-out 30 days or more===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> *Trigger Event = After Check-out<br /> *Trigger Time = 30 days<br /> *Trigger Window = 365 days <br /> <br /> Message or SMS tab:<br /> Enter the details you want to send.<br /> <br /> Booking tab: (optional)<br /> *Execution = One time only<br /> *Flag Text = The text you want to display<br /> *Flag Colour - choose the flag colour<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Automatically send a Request for payment to your guests for all bookings===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> <br /> *Trigger Event = After Booking<br /> *Trigger Time = Immediate<br /> *Trigger Window = 1 day <br /> Booking Source = ALL (or select the booking source/Channel)<br /> <br /> Message tab: <br /> <br /> Send Email : select the appropriate option<br /> <br /> *Edit Email Subject - enter the subject for your Guests<br /> *Edit Email Text :- enter the Email text you wish to send to your guests include template variable <br /> [PAYLINK] this creates a payment link (HTML A tag) for the payment request for the amount in the booking deposit field if non zero, otherwise the outstanding balance. Check the template variables for other options. <br /> <br /> Booking tab:<br /> <br /> *Execution = One time only<br /> *Flag Text = The text you want to display<br /> *Flag Colour - choose the flag colour<br /> Booking changes are applied before the mail is sent so that the flag template variable can be reflected in the Email.<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Automatically send a Request for payment to your guests XX days before arrival===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> <br /> *Trigger Event = Check-in <br /> *Trigger Time = -42<br /> *Trigger Window = 1 day <br /> Booking Source = ALL (or select the booking source/Channel)<br /> <br /> Message tab: <br /> <br /> Send Email : select the appropriate option<br /> <br /> *Edit Email Subject - enter the subject for your Guests<br /> *Edit Email Text :- enter the Email text you wish to send to your guests include template variable <br /> [PAYLINK] this creates a payment link (HTML A tag) for the payment request for the amount in the booking deposit field if non zero, otherwise the outstanding balance. Check the template variables for other options. <br /> <br /> Booking tab:<br /> <br /> *Execution = One time only<br /> *Flag Text = The text you want to display<br /> *Flag Colour - choose the flag colour<br /> Booking changes are applied before the mail is sent so that the flag template variable can be reflected in the Email.<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Automatically send a Request for payment to your guests XX days after booking===<br /> </div><br /> <div class="mw-collapsible-content"><br /> <br /> You allow your guests to make X number of payments for their booking. <br /> <br /> You can not trigger the auto action multiple times, unless you manage this manually, therefore you need to create multiple auto actions, so if you allow 3 payments for their booking, then you will need 3 auto actions. <br /> <br /> You will need to manually add a Booking Info Code to each booking that you have agreed to allow X payments. <br /> <br /> '''Create Auto Action one'''<br /> Trigger tab:<br /> <br /> *Trigger Event = Booking (but not after check-in)<br /> *Trigger Time = +7 days<br /> *Trigger Window = 1 day <br /> *Booking Source = ALL (or select the booking source/Channel)<br /> *Invoice Balance = Not Zero<br /> *Any Booking Info Code = MULTIPLE (for example) this can be used if you only allow some guests to make multiple payments. <br /> <br /> Message tab: <br /> <br /> Send Email : select the appropriate option<br /> <br /> *Edit Email Subject - enter the subject for your Guests<br /> *Edit Email Text :- enter the Email text you wish to send to your guests include template variable <br /> [PAYLINK] this creates a payment link (HTML A tag) for the payment request for the amount in the booking deposit field if non zero, otherwise the outstanding balance. Check the template variables for other options. <br /> <br /> Booking tab:<br /> <br /> *Execution = One time only<br /> *Flag Text = The text you want to display<br /> *Flag Colour - choose the flag colour<br /> Booking changes are applied before the mail is sent so that the flag template variable can be reflected in the Email.<br /> <br /> '''Create additional Auto Actions for each period you want to trigger'''<br /> <br /> '''Create Auto Action 2 (and 3, 4, 5 - how may you need) '''<br /> *Trigger Time = +14 days (days you want to collect the payments)<br /> *Trigger Window = 1 day <br /> <br /> '''Setup booking info code'''<br /> <br /> Go to SETTINGS -> ACCOUNT -> PREFERENCES -> BOOKINGS -> Booking Info Code Values and enter MULTIPLE (or the value you want to use to trigger) <br /> <br /> '''Update Booking to allow Multiple payments'''<br /> <br /> *Open the booking<br /> **Go to Booking Info Tab and from the drop down list <br /> **Select the value 'MULTIPLE' (or the value you want to use to trigger)<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Apply a flag when deposit was made prior to Check-in===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> <br /> *Trigger Event = Check-in<br /> *Trigger Time = -365 (for example : must be a negative value and the same as the value in Trigger window)<br /> *Trigger Window = 365<br /> *Booking Source = All<br /> *Booking Status = All but not cancelled<br /> *Invoice Balance = Any Payment made<br /> <br /> Message tab: <br /> <br /> *Send Email : select appropriate option<br /> *Enter : Subject and Email content<br /> <br /> Booking tab: (optional)<br /> <br /> *Execution = One time only<br /> *Flag Text = The text you want to display<br /> *Flag Colour - choose the flag colour<br /> <br /> Booking info tab : (optional)<br /> <br /> *Booking Info Code : DEPOSITPAID (for example)<br /> *Booking Info Text : additional text if required. <br /> <br /> Setting details with the Booking tab and Booking info tab allows you to trigger additional (follow on) Auto Actions and Reports.<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Apply a flag when booking is fully paid===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> *Trigger Event = After Booking<br /> *Trigger Time = Immediate<br /> *Trigger Window = 365<br /> *Booking Source = All<br /> *Booking Status = All not cancelled<br /> *Invoice Balance = ZERO<br /> <br /> Booking tab:<br /> *Execution = One time only<br /> *Flag Text = The text you want to display<br /> *Flag Colour - choose the flag colour<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Send Email in a the guests language to an internal Email address ===<br /> </div><br /> <div class="mw-collapsible-content"><br /> This uses a smart template variable. In this example we check whether the guest booked in French. If yes, then we send a French text. If no, we send an English text.<br /> <br /> Trigger tab:<br /> *Booking Field Contains - select "Language" in the next field enter: the short code for the language this Auto Action is for.<br /> <br /> Email tab:<br /> *Enter the message in the appropriate language under your default language.<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Send SMS in a certain language (if it is the language of the booking) or a default language===<br /> </div><br /> <div class="mw-collapsible-content"><br /> This uses a smart template variable. In this example we check whether the guest booked in French. If yes, then we send a French text. If no, we send an English text.<br /> <br /> Trigger tab: Whatever you want<br /> <br /> Booking tab: Whatever you want<br /> <br /> SMS tab:<br /> *Phone Number = [GUESTMOBILE]<br /> *SMS Message = [IF=:[GUESTLANGUAGE]:fr:French_text|English_text]<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Automatically assign invoice numbers===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> *Trigger Event = Check-out<br /> *Trigger Time = Immediate<br /> *Any Booking Info Code = CHECKOUT (optional only if you use the check-out function, if not leave blank)<br /> <br /> Invoice tab:<br /> *Assign Invoice Number = yes<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Group check-in ===<br /> </div><br /> <div class="mw-collapsible-content"><br /> This requires the master booking to be checked-in via the check-in function. <br /> <br /> Trigger tab:<br /> <br /> *Trigger Event = After Booking<br /> *Trigger Time = immediately<br /> *Trigger Window = 365<br /> *Booking Source = All<br /> *Booking Status = All but not cancelled<br /> *Group bookings" = Trigger all on master<br /> *Info Code = CHECKIN<br /> <br /> Booking info tab : <br /> *Info Code = CHECKIN<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Send Remotelock/Lockstate, Nuki PIN or Chekin Link ===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> *Trigger Event = Check-in<br /> *Trigger Time = -2 (the number of days before check-in you want to sent the code or link) <br /> *Trigger Window = 2<br /> *Booking Source = All<br /> *Booking Status = All but not cancelled<br /> *Group bookings = Trigger all on master<br /> *Info Code = LOCKSTATE_PIN or NUKI_PIN or CHEKIN_URL<br /> <br /> Message tab: <br /> *Send Email = Guest and cc<br /> *EMail Subject = Your access code (your text)<br /> *Email Text = Your text which includes the template variable [BOOKINGINFOCODETEXT:LOCKSTATE_PIN] or [BOOKINGINFOCODETEXT:NUKI_PIN]<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" ><br /> <br /> ===Send Email to all current guest ===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> *Trigger Event = Check-in<br /> *Trigger Time = Immediate<br /> *Trigger Window = 14(the max number of days your guests can stay)<br /> *Booking Source = All<br /> *Booking Status = All but not cancelled<br /> *Group bookings = Trigger all on master<br /> *Any Booking Info Code = CHECKIN<br /> *Exclude Booking Info Code = CHECKOUT <br /> <br /> Message tab: <br /> *Send Email = Guest <br /> *EMail Subject = Enter the appropriate details <br /> *Email Text = Your text which includes the details for your current guests. <br /> <br /> It is assumed you use the Checkin/Checkout feature in the Dashboard, if not you can either manually add Checkin to your bookings (Booking info tab) or create an auto action to add the Booking Info Codes to the bookings.<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Send Email with a PDF attachment===<br /> </div><br /> <div class="mw-collapsible-content"><br /> <br /> You can send Invoice or Booking Template attachments to your Guests. <br /> <br /> Setup your Invoice or Booking Template, go to SETTINGS -> GUEST MANAGEMENT -> INVOICING or SETTINGS -> GUEST MANAGEMENT -> BOOKING TEMPLATES<br /> <br /> Trigger tab:<br /> *Trigger Event = Checkout<br /> *Trigger Time = Immediate<br /> *Trigger Window = 1<br /> *Booking Source = All (or select the appropriate channel/Direct)<br /> *Booking Status = All but not cancelled<br /> *Group bookings = Trigger all on master<br /> *Any Booking Info Code = CHECKOUT<br /> <br /> Message tab: <br /> *Send Email = Guest API/Smart Email (or one of the other options)<br /> *Attachment = Select an option from the drop down list. <br /> *EMail Subject = Enter the appropriate details <br /> *Email Text = Your text which includes the details for your current guests. <br /> <br /> It is assumed you use the Checkin/Checkout feature in the Dashboard, if not you can either manually add Checkout to your bookings (Booking info tab) or create an auto action to add the Booking Info Codes to the bookings.<br /> <br /> If you send Emails with pdf attachment (invoice, booking template) to Alias-Email addresses created by channels the channel might block the attachment so it is not delivered to the guest. Ask your channel about their policy regarding this.<br /> <br /> Other files can not be attached. We recommend you use a link to a file you upload to your web site.<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Add CHECKIN Booking info code to bookings ===<br /> </div><br /> <div class="mw-collapsible-content"><br /> <br /> If you need to use the Booking info code CHECKIN/CHECKOUT for reporting/other auto actions, you can set the Booking info code rather than use the Current guest module in the dashboard. <br /> <br /> Trigger tab:<br /> *Trigger Event = Check-in<br /> *Trigger Time = Immediate<br /> *Trigger Window = 1 day<br /> *Booking Source = All<br /> *Booking Status = All but not cancelled<br /> *Group bookings = Trigger all on master<br /> <br /> Booking Info tab: <br /> *Booking Info Code = CHECKIN<br /> *Booking Info Text = Auto Checkin<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Add CHECKOUT Booking info code to bookings ===<br /> </div><br /> <div class="mw-collapsible-content"><br /> <br /> If you need to use the Booking info code CHECKIN/CHECKOUT for reporting/other auto actions, you can set the Booking info code rather than use the Current guest module in the dashboard. <br /> <br /> Trigger tab:<br /> *Trigger Event = Check-out<br /> *Trigger Time = Immediate<br /> *Trigger Window = 1 day<br /> *Booking Source = All<br /> *Booking Status = All but not cancelled<br /> *Group bookings = Trigger all on master<br /> <br /> Booking Info tab: <br /> *Booking Info Code = CHECKOUT<br /> *Booking Info Text = Auto Checkout<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Use API/Webhook to write to the field 'Message'===<br /> </div><br /> <div class="mw-collapsible-content"><br /> <br /> You can use a webhook in conjunction with the API JSON function '''setBooking''' to write to any field in the booking. First you have to configure access to the API:<br /> <br /> You need two keys to use our API JSON functions - one for the API itself and one for the property. The keys have to consist of 16 characters of your choosing.<br><br /> '''API key:'''<br /> *SETTINGS -> ACCOUNT -> ACCOUNT->ACCESS "API Key 1"<br /> *API Key = my_very_secret_api_key<br /> *API Key Access = allow any IP<br /> *IP Whitelist = [leave empty]<br /> *Allow Writes = Yes<br /> *Property Access = Owned by this account only<br /> *'''Property key:'''<br /> *Settings > Properties > Access > propKey = secret_key_for_prop_XXXXXX<br /> <br /> Set the triggers you need, for example:<br /> <br /> Booking Field Contains: Message = XXX<br /> <br /> Set the webhook like this:<br /> <br /> * URL = <nowiki>https://api.beds24.com/json/setBooking</nowiki><br /> * Custom Header = [leave empty]<br /> <br /> Body Data:<br /> :{<br /> ::"authentication":<br /> ::{<br /> :::"apiKey": "my_very_secret_api_key",<br /> :::"propKey": "secret_key_for_prop_XXXXXX"<br /> ::},<br /> ::"bookId": "[BOOKID]",<br /> ::"message": "[MESSAGE] - Append this message"<br /> :}<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Use API/Webhook to write the value of the 'commission' field to a new invoice item===<br /> </div><br /> <div class="mw-collapsible-content"><br /> You can create a new invoice item that contains the price of the channel's commission as a negative value to subtract it from the room price. You use the API JSON function '''setBooking''' for this. First you need to configure access to the API:<br /> <br /> You need two keys to use our API JSON functions - one for the API itself and one for the property. The keys have to consist of 16 characters of your choosing.<br><br /> '''API key:'''<br /> *SETTINGS -> ACCOUNT -> ACCOUNT->ACCESS "API Key 1"<br /> *API Key = my_very_secret_api_key<br /> *API Key Access = allow any IP<br /> *IP Whitelist = [leave empty]<br /> *Allow Writes = Yes<br /> *Property Access = Owned by this account only<br /> *'''Property key:'''<br /> *Settings > Properties > Access > propKey = secret_key_for_prop_XXXXXX<br /> <br /> Set the triggers you need, for example:<br /> <br /> Booking Source = Booking.com<br /> <br /> Set the webhook like this:<br /> <br /> *URL = <nowiki>https://api.beds24.com/json/setBooking</nowiki><br /> *Custom Header = [leave empty]<br /> <br /> *Body Data =<br /> :{<br /> ::"authentication":<br /> ::{<br /> :::"apiKey": "my_very_secret_api_key",<br /> :::"propKey": "secret_key_for_prop_XXXXXX"<br /> ::},<br /> ::"bookId": "[BOOKID]",<br /> ::"invoice":<br /> ::[<br /> :::{<br /> ::::"description": "Booking.com Commission",<br /> ::::"status": "",<br /> ::::"qty": "1",<br /> ::::"price": "-[COMMISSIONNUM]",<br /> ::::"vatRate": "7.00",<br /> ::::"type": "0",<br /> ::::"invoiceeId": ""<br /> :::}<br /> ::]<br /> :}<br /> </div><br /> </div></div>

Pierrebecher https://wiki.beds24.com/index.php?title=Auto_Actions&diff=18364 Auto Actions 2020-08-31T14:41:02Z

<p>Pierrebecher: </p> <hr /> <div>[[Category:Guest Management]]<br /> [[Category:Messaging]]<br /> [[Category:Bookings]]<br /> [[Category:Troubleshooting]]<br /> [[Category:Automation]]<br /> [[Category:Webhooks]]<br /> <div class="heading">Auto Actions</div><br /> <br /> This page is about the menu {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > AUTO ACTIONS and explains how to set up and use Auto Actions.<br /> <br /> == General Information ==<br /> <br /> An Auto Action is an action which can be programmed to run at a specific time relative to the time of the booking, to the check in date or to the check out date. <br /> <br /> Auto actions have one or more trigger conditions and one or more actions. They can be triggered on a number of different conditions, like property, time or booking related conditions. Actions can be to send pre-drafted emails or SMS, change booking or invoice information or run webhooks.<br /> <br /> Go to SETTINGS > GUEST MANAGEMENT > AUTO ACTION and click on "Edit" to modify an existing auto action or on "Create New Action" to set up a new auto action.<br /> <br /> '''You can choose to send an auto action automatically or manually:'''<br /> <br /> '''Auto sending:''' <br /> <br /> Auto Action Emails which are sent automatically by the system are sent from the EMail address of the account that created the Auto Action. This is the account set up in in SETTINGS-ACCOUNT-OUTGOING EMAIL. Automatic actions will trigger every 15 minutes. <br /> <br /> '''Manual sending:''' <br /> <br /> When sending manually by clicking on the 'Send now' button you will need to make sure you are logged into the account which uses the Email address you want to send from.<br /> <br /> '''Before setting up an auto action please note:'''<br /> <br /> <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span>To use this function you need to set the system to use your own Email address for outgoing emails under SETTINGS -> ACCOUNT -> OUTGOING EMAIL. <br /> <br /> <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Email sending works per account.<br /> <br /> <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you have sub accounts and need an auto action to be used across multiple accounts/properties, then create the auto action at the Master Account Level and set Property = 'All visible in account' and ensure the Master account has access to the properties.<br /> <br /> <span style="color: #f3e504; font-size: 200%;" >{{#fas:lightbulb}} </span> Confirmation messages will send automatically to the guest. You can customize them in SETTINGS -> GUEST MANAGEMENT -> CONFIRMATION MESSAGES.<br /> <br /> <span style="color: #f3e504; font-size: 200%;" >{{#fas:lightbulb}} </span> The auto actions will appear on the 'Mail & Actions' tab of each booking where you manually can send the email trigger the changes to the booking. If you are using your own mail server for outgoing mail the Booking and Invoice actions will also be applied before sending the mail.<br /> <br /> __TOC__<br /> <br /> == Trigger ==<br /> Sets the criteria which have to be fulfilled to start the Auto Action. <br /> <br /> "Booking Source" = "Direct" applies the Auto Actions only to bookings from your own web site, manually added bookings and bookings imported though the API (not the channel manager). If you want to apply and Auto Action only to manually added bookings add your username in the "Referrer" field. <br /> <br /> "Trigger Time" defines when the action is allowed to start. Once it has started it is allowed to go for the "Time Window" period. When the "Time Window" period has elapsed the auto action stops. <br /> <br /> Both "Trigger Time" and "Time Window" are relative to a "Trigger Event" i.e. check-in, check-out, time of booking.<br /> <br /> == Actions ==<br /> <br /> === Messaging/Email ===<br /> Go to Email to create or modify a prepared Email template. Templates can contain [[Template Variables]] to include information specific to the booking in the Email, for example the guests name or the arrival date.<br /> <br /> *To send Emails automatically you need to set up your outgoing Email address in SETTINGS -> ACCOUNT -> OUTGOING EMAIL. <br /> <br /> *To send Emails manually open a booking and go to the MAIL tab. Manual Emails will open in a window, you may send it as is or edit it before sending.<br /> <br /> Some systems have a limit of about 2000 characters for this form of email generation. If the email will not open try reducing the amount of text.<br /> <br /> If Auto Action Emails are send automatically they are send through your Email server. You should see this on your server. Whether you see it in your Sent box or not depends on your Email program.<br /> <br /> If Auto Action Emails are sent manually via a link in the "Email Templates" list in the booking Beds24 will first try to send through your Email server. You should see this on your server. Whether you see it in your Sent box or not depends on your Email program.<br /> <br /> If this does not work it will pop and send through your desktop. In this case you will see it in your Sent box.<br /> <br /> ==== Email Attachments ====<br /> You can choose to attach an invoice or a booking template as a PDF file to emails sent by Auto Actions. <br /> <br /> If you send Emails with pdf attachment (invoice, booking template) to Alias-Email addresses created by channels the channel might block the attachment so it is not delivered to the guest. Ask your channel about their policy regarding this.<br /> <br /> Other files can not be attached. We recommend you use a link to a file you upload to your web site.<br /> <br /> === SMS ===<br /> You can automatically send SMS messages. Please note that a fee per SMS message applies if this function is activated.<br /> <br /> <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> The SMS will send in the language of the account, not the language of the booking. Read Example 17 for a way to control the language of the SMS.<br /> <br /> === Booking ===<br /> Go to the tab 'Booking' to set up an auto action which modifies something in the booking.<br /> <br /> === Booking Info ===<br /> Set up auto actions which automatically add or remove info codes. <br /> <br /> === Invoice ===<br /> Automatically add invoice items or pending payments.<br /> <br /> Invoice changes are applied before the mail is sent.<br /> <br /> === API ===<br /> Create auto actions which trigger HTTP POST notifications.<br /> <br /> === Webhook ===<br /> Create auto actions which trigger a web hook when the trigger conditions are met.<br /> <br /> == Test ==<br /> Test why an auto action did not trigger.<br /> <br /> == Troubleshooting ==<br /> '''If Auto Actions do not send:'''<br /> The list in the "Mail" tab of the booking will tell you why. Common causes are: <br /> *Is your outgoing Email address working? Go to SETTINGS->ACCOUNT->OUTGOING EMAIL and click on "Send Test Email".<br /> *Is your Auto Action set to send automatically?<br /> *Is the guests Email address valid ("Mails" tab of the booking)?<br /> *Is the booking set to allow Allow Auto Actions ("Mails" tab of the booking)?<br /> *Do all trigger events apply to the booking?<br /> <br /> <br /> '''Auto Action is not editable'''<br /> To have write access to an auto action an account needs to have write access to all properties to which the auto action applies. This might not be the case if you use sub accounts and the Auto Action is set to trigger for "All Properties". <br /> <br /> '''You don't have permission to access control2.php on this server''' error message, when the save button is clicked<br /> It is most likely something in your content triggering the firewall.<br /> Try adding the content bit by bit until you find the item causing the problem.<br /> Often it is a script or HTML item that appears to the firewall as a possible hacking attack.<br /> It can also be something that looks innocent like a combination of numbers and words like "and" or "or" that hackers often use in sql injection attacks.<br /> Once you find the item causing the problem, try rewording it.<br /> <br /> <br /> == Examples ==<br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> === Automatically change the status of all "Request" bookings to "Cancelled" after three days ===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab<br /> *Trigger Event = After Booking<br /> *Trigger Time = 3 days<br /> *Booking Status = Request<br /> <br /> Booking tab:<br /> *Execution = One time only<br /> *Booking Status = Cancelled<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" ><br /> <br /> === Automatically change the status of all bookings which have been imported from Ical to "Request" ===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> *Trigger Event = After Booking<br /> *Trigger Time = Immediate<br /> *Booking Source = Ical Import (1, 2, 3)<br /> <br /> Booking tab:<br /> *Execution = One time only<br /> *Booking Status = Request<br /> <br /> Booking changes are applied before the mail is sent.<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" ><br /> <br /> ===Automatically set a flag/colour for a booking coming from a certain channel===<br /> </div><br /> <div class="mw-collapsible-content"><br /> <br /> Trigger tab:<br /> *Trigger Event = After Booking<br /> *Trigger Time = Immediate<br /> *Booking Source = Booking.com (for example)<br /> <br /> Booking tab:<br /> *Execution = One time only<br /> *Flag Text = The text you want to display<br /> *Flag Colour - choose the flag colour<br /> <br /> Booking changes are applied before the mail is sent so that the flag template variable can be reflected in the email.<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Automatically send an Email to the guest when the status of a booking changes to "Cancelled"===<br /> </div><br /> <div class="mw-collapsible-content"><br /> <br /> Trigger tab:<br /> *Trigger Event = Check-in<br /> *Trigger Time = -365<br /> *Trigger Window = 365<br /> *Booking Source = All (for example)<br /> *Booking Status = Cancelled<br /> <br /> Message tab: <br /> *Trigger Action = Auto<br /> *Send Email = Guest <br /> <br /> <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you are using deposit collection make sure you set SETTINGS->PAYMENTS->PAYMENT COLLECTION "Non Payment Booking Status" = Request.<br /> <br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Automatically change the status of all upcoming direct bookings to "Cancelled" and send an Email to the guest ===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> *Trigger Event = Check-in<br /> *Trigger Time = -14 (for example to cancel the bookings for the next two weeks)<br /> *Trigger Window = 14<br /> *Booking Source = Direct <br /> *Booking Status = All Not Cancelled<br /> <br /> Booking tab: <br /> *Booking Status = Cancelled<br /> <br /> Message tab: <br /> *Trigger Action = Auto<br /> *Send Email = Guest<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Automatically add a fee to all bookings from a channel===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> *Trigger Event = After Booking<br /> *Trigger Time = Immediate<br /> *Booking Source = Expedia (for example)<br /> <br /> Invoice tab:<br /> *Type = Amount<br /> *Description = Cleaning fee (for example)<br /> *Amount = 50 (for example - the amount of your cleaning fee)<br /> *per = Room<br /> *Period = one time<br /> *VAT = 19% (for example - enter the VAT amount if applicable)<br /> <br /> The fee will be added the next time the auto actions run. <br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Add a pending payment===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> *Trigger Event = After Booking or Before Check-in<br /> *Trigger Time = set the time you want to collect the payment<br /> *Booking Source =All (for example, you can also set different rules for different channels)<br /> <br /> Booking Info tab:<br /> *Optional, add a booking info tab for information and reporting<br /> <br /> Booking tab: Optional<br /> *Flag Text = Pending payment added (for example)<br /> *Flag Colour = select the colour as this will be visible in the Calendar/Bookings list<br /> <br /> Invoice tab:<br /> *Payment Type = select on what the payment is calculated (Percent of Balance due)<br /> *Description = the text you will see in the "Charges and Payments" tab<br /> *Status = if you use the status function add the status you want to apply to the pending payment (optional)<br /> *Amount = enter the amount or percentage you want to collect<br /> *Payment Rule = use auto or manual - if you have set up payment rules in SETTINGS->GUEST MANAGEMENT->PAYMENT COLLECTION they will be available here <br /> *Payment Due = Set when the payment is due<br /> <br /> <br /> Create a Payment Rule to collect a payments when bookings are not cancelled. <br /> <br /> Go to Settings > Payments > Payment Rules<br /> <br /> Payment Rule :<br /> <br /> Name = Enter your title - Not Cancelled (for example)<br /> Action = Auto<br /> Payment Trigger :<br /> <br /> Booking Status = All not cancelled<br /> Any Booking Info Code = optional<br /> All Booking Info Codes = optional<br /> Exclude Booking Info Code = optional (can exclude Virtual Credit cards, find the Booking info code in the booking)<br /> Payment Action :<br /> <br /> Capture = Yes - immediately charged (Capture=Yes)<br /> Add info code on success = add a Booking Info item to the booking on success<br /> Add info code on failure = add a Booking Info item to the booking on failure<br /> <br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" ><br /> <br /> ===Credit card is collected at time of booking and full payment is due 3 days prior to arrival.===<br /> </div><br /> <div class="mw-collapsible-content"><br /> <br /> Trigger tab:<br /> *Trigger Event = After Booking <br /> *Trigger Time = immediate<br /> *Booking Source =All (for example, you can also set different rules for different channels)<br /> <br /> Invoice tab:<br /> *Payment Type = Percent of balance due <br /> *Description = the text you will see in the "Charges and Payments" tab (Payment Balance) <br /> *Status = if you use the status function add the status you want to apply to the pending payment (optional)<br /> *Amount = 100 (balance is full price so 100% of the balance)<br /> *Payment Rule = Auto<br /> *Payment Due = check in -3<br /> <br /> <br /> <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Automatic collection is only available for customer who use [[Stripe]].<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Credit card is collected at time of booking and you want to 'Capture' a Security Deposit.===<br /> </div><br /> <div class="mw-collapsible-content"><br /> <br /> Trigger tab:<br /> *Trigger Event = After Booking <br /> *Trigger Time = immediate<br /> *Booking Source =All (for example, you can also set different rules for different channels)<br /> <br /> Invoice tab:<br /> *Payment Type = Fixed amount<br /> *Description = Security Deposit (the text you will see in the "Charges and Payments" tab)<br /> *Status = if you use the status function add the status you want to apply to the pending payment (optional)<br /> *Amount = 100 (balance is full price so 100% of the balance)<br /> *Payment Rule = Security Deposit (Create a Payment Rule, see below) <br /> *Payment Due = check in<br /> <br /> <br /> <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Automatic collection is only available for customer who use [[Stripe]].<br /> <br /> Create a Payment Rule to 'Capture' a payment only. Captured payments will only be valid for 7 days, then it will expire, if the booking is for a longer period, then you can create a second Capture, you will need to create another auto action for this.<br /> <br /> Go to Settings > Payments > Payment Rules<br /> <br /> Payment Rule : <br /> *Name = Enter your title - Security Deposit (for example)<br /> *Action = Auto<br /> <br /> Payment Trigger :<br /> *Booking Status = select from the drop down list<br /> *Any Booking Info Code = optional<br /> *All Booking Info Codes = optional<br /> *Exclude Booking Info Code = optional (can exclude Virtual Credit cards, find the Booking info code in the booking)<br /> <br /> Payment Action :<br /> *Capture = Yes/No - immediately charged (Capture=Yes), if you want to make sure that the amount is available for later capture (Capture=No) <br /> *Add info code on success = add a Booking Info item to the booking on success<br /> *Add info code on failure = add a Booking Info item to the booking on failure<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Apply a flag when a payment was made===<br /> </div><br /> <div class="mw-collapsible-content"><br /> <span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> Also see Example : " Apply a flag when deposit was made prior to Check-in AND/OR Apply a flag when booking is fully paid".<br /> <br /> Trigger tab:<br /> *Trigger Event = After Booking<br /> *Trigger Time = Immediate<br /> *Trigger Window = 365<br /> *Booking Source = All<br /> *Booking Status = All not cancelled<br /> *Invoice Balance = Any Payment made<br /> <br /> Booking tab:<br /> *Execution = One time only<br /> *Flag Text = The text you want to display<br /> *Flag Colour - choose the flag colour<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Apply a flag when a payment FAILS at Stripe===<br /> </div><br /> <div class="mw-collapsible-content"><br /> <br /> Trigger tab:<br /> *Trigger Event = After Booking<br /> *Trigger Time = Immediate<br /> *Trigger Window = 365<br /> *Booking Source = All<br /> *Booking Status = All but not cancelled<br /> *Booking Info Code = STRIPEFAIL<br /> <br /> Booking tab:<br /> *Execution = One time only<br /> *Flag Text = Stripe Payment Failed<br /> *Flag Colour - choose the flag colour<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Apply a flag to Booking.com bookings and auto report the Credit Card when a payment FAILS at Stripe===<br /> </div><br /> <div class="mw-collapsible-content"><br /> <br /> Go to Settings > Channel Manager > Preferences and set Auto report failed cards = Yes<br /> <br /> Trigger tab:<br /> *Trigger Event = After Booking<br /> *Trigger Time = Immediate<br /> *Trigger Window = 365<br /> *Booking Source = All<br /> *Booking Status = All but not cancelled<br /> *Booking Info Code = BOOKINGCOMCARD<br /> <br /> Booking tab:<br /> *Execution = One time only<br /> *Flag Text = Failed CC reported to Booking.com <br /> *Flag Colour - choose the flag colour<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Apply an info code and and/or icon when a payment was made===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> *Trigger Event = After Booking<br /> *Trigger Time = Immediate<br /> *Trigger Window = 365<br /> *Booking Source = All<br /> *Booking Status = All but not cancelled<br /> *Invoice Balance = Any Payment made<br /> <br /> Booking Info tab:<br /> *Execution = One time only<br /> *Info Code = Enter the preset code for the icon or info code which you have created in SETTINGS->ACCOUNT->PREFERENCES.<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Apply a flag when a booking is cancelled===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab<br /> *Trigger Event = After Booking<br /> *Trigger Time = 1 Hour<br /> *Trigger Window = 365 days<br /> *Booking Status = Cancelled<br /> <br /> Booking tab:<br /> *Execution = One time only<br /> *Booking Status = No Change<br /> *Flag text = (enter the text you require)<br /> *Flag Colour = Set as required<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Send an message or SMS to Guest when booking made more than 10 days in advance===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> *Trigger Event = Check-in<br /> *Trigger Time = -365 days<br /> *Trigger Window = 355 days<br /> *Booking Status = All not cancelled<br /> <br /> Booking tab:<br /> *Execution = One time only<br /> *Booking Status = No Change<br /> <br /> Message tab or SMS tab:<br /> *Update details as appropriate<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Send an message or SMS to Guest when booking made more than 7 days in advance===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Alternatively you an use Between Booking and Check in<br /> <br /> Trigger tab:<br /> *Trigger Event = Booking (but not after check-in)<br /> *Trigger Time = Immediate<br /> *Trigger Window = 1 day<br /> Between Booking and Check in = 7 to 999<br /> *Booking Status = All not cancelled<br /> <br /> Booking tab:<br /> *Execution = One time only<br /> *Booking Status = No Change<br /> <br /> Message tab or SMS tab:<br /> *Update details as appropriate<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Send an message or SMS to Guest when booking made more last minute booking - 6 days or less===<br /> </div><br /> <div class="mw-collapsible-content"><br /> <br /> Trigger tab:<br /> *Trigger Event = Booking (but not after check-in)<br /> *Trigger Time = Immediate<br /> *Trigger Window = 1 day<br /> Between Booking and Check in = 0 to 6<br /> *Booking Status = All not cancelled<br /> <br /> Booking tab:<br /> *Execution = One time only<br /> *Booking Status = No Change<br /> <br /> Message tab or SMS tab:<br /> *Update details as appropriate<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Send an Email with a key code for a specific unit one day before check-in===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> *Trigger Event = Check-in<br /> *Trigger Time = -1 day<br /> *Trigger Window = 1 day <br /> *Booking Status = All not cancelled<br /> *Unit = Select the number of the unit you want to send this message to. Note that the number represents the index of the unit not its name. <br /> <br /> Booking tab:<br /> *Execution = One time only<br /> *Booking Status = No Change<br /> <br /> Message tab: <br /> *Enter your text. If you are using the "Additional Information" function SETTINGS->PROPERTIES->ROOMS->SET UP "Unit Names" you can use template variables <br /> <br /> Example: Your room is [UNITNAME]. Check-in from: [UNITNAME:1] . The key code is: [UNITNAME:2] <br /> <br /> The template variables will only work if you have entered text in SETTINGS->PROPERTIES->ROOMS->SET UP "Unit Names". The context help for this setting will explain how to do this.<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Send an Email to the guest when a payment is made===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> *Trigger Event = After Booking<br /> *Trigger Time = Immediate<br /> *Trigger Window = 365 day <br /> *Booking Status = All not cancelled<br /> *Invoice Balance = Any Payment made OR Invoice Balance = Zero (payment in full)<br /> <br /> Message tab: <br /> *Enter your text. <br /> You can use Invoice Template variables showing the booking charges/payments.<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Send an Email to guests from Channels===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> *Trigger Event = After Booking<br /> *Trigger Time = Immediate<br /> *Trigger Window = 1 day<br /> *Booking Source = Channel Manager<br /> <br /> Booking tab:<br /> *Execution = One time only<br /> *Booking Status = No Change <br /> <br /> Message tab: <br /> *Send Email = Guest <br /> *Enter you text. If you are using the "Additional Information" function SETTINGS->PROPERTIES->ROOMS->SET UP "Unit Names" you can use template variables <br /> <br /> Example: Your room is [UNITNAME]. Check-in from: [UNITNAME:1] . The key code is: [UNITNAME:2] <br /> <br /> The template variables will only work if you have entered text in SETTINGS->PROPERTIES->ROOMS->SET UP "Unit Names". The context help for this setting will explain how to do this.<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Automatically set a flag for a bookings from a channel which have breakfast included===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> *Trigger Event = After Booking<br /> *Trigger Time = Immediate<br /> *Booking Source = Booking.com (for example)<br /> *Booking Field Contains - select "API Message" in the next field enter: meal_plan=Breakfast (or Extra Breakfast - use the text the channel uses)<br /> <br /> Booking tab:<br /> *Execution = One time only<br /> *Flag Text = The text you want to display<br /> *Flag Colour - choose the flag colour<br /> <br /> Booking changes are applied before the mail is sent so that the flag template variable can be reflected in the Email.<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Automatically send a message (Email or sms) to guests that have Checked-out 30 days or more===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> *Trigger Event = After Check-out<br /> *Trigger Time = 30 days<br /> *Trigger Window = 365 days <br /> <br /> Message or SMS tab:<br /> Enter the details you want to send.<br /> <br /> Booking tab: (optional)<br /> *Execution = One time only<br /> *Flag Text = The text you want to display<br /> *Flag Colour - choose the flag colour<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Automatically send a Request for payment to your guests for all bookings===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> <br /> *Trigger Event = After Booking<br /> *Trigger Time = Immediate<br /> *Trigger Window = 1 day <br /> Booking Source = ALL (or select the booking source/Channel)<br /> <br /> Message tab: <br /> <br /> Send Email : select the appropriate option<br /> <br /> *Edit Email Subject - enter the subject for your Guests<br /> *Edit Email Text :- enter the Email text you wish to send to your guests include template variable <br /> [PAYLINK] this creates a payment link (HTML A tag) for the payment request for the amount in the booking deposit field if non zero, otherwise the outstanding balance. Check the template variables for other options. <br /> <br /> Booking tab:<br /> <br /> *Execution = One time only<br /> *Flag Text = The text you want to display<br /> *Flag Colour - choose the flag colour<br /> Booking changes are applied before the mail is sent so that the flag template variable can be reflected in the Email.<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Automatically send a Request for payment to your guests XX days before arrival===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> <br /> *Trigger Event = Check-in <br /> *Trigger Time = -42<br /> *Trigger Window = 1 day <br /> Booking Source = ALL (or select the booking source/Channel)<br /> <br /> Message tab: <br /> <br /> Send Email : select the appropriate option<br /> <br /> *Edit Email Subject - enter the subject for your Guests<br /> *Edit Email Text :- enter the Email text you wish to send to your guests include template variable <br /> [PAYLINK] this creates a payment link (HTML A tag) for the payment request for the amount in the booking deposit field if non zero, otherwise the outstanding balance. Check the template variables for other options. <br /> <br /> Booking tab:<br /> <br /> *Execution = One time only<br /> *Flag Text = The text you want to display<br /> *Flag Colour - choose the flag colour<br /> Booking changes are applied before the mail is sent so that the flag template variable can be reflected in the Email.<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Automatically send a Request for payment to your guests XX days after booking===<br /> </div><br /> <div class="mw-collapsible-content"><br /> <br /> You allow your guests to make X number of payments for their booking. <br /> <br /> You can not trigger the auto action multiple times, unless you manage this manually, therefore you need to create multiple auto actions, so if you allow 3 payments for their booking, then you will need 3 auto actions. <br /> <br /> You will need to manually add a Booking Info Code to each booking that you have agreed to allow X payments. <br /> <br /> '''Create Auto Action one'''<br /> Trigger tab:<br /> <br /> *Trigger Event = Booking (but not after check-in)<br /> *Trigger Time = +7 days<br /> *Trigger Window = 1 day <br /> *Booking Source = ALL (or select the booking source/Channel)<br /> *Invoice Balance = Not Zero<br /> *Any Booking Info Code = MULTIPLE (for example) this can be used if you only allow some guests to make multiple payments. <br /> <br /> Message tab: <br /> <br /> Send Email : select the appropriate option<br /> <br /> *Edit Email Subject - enter the subject for your Guests<br /> *Edit Email Text :- enter the Email text you wish to send to your guests include template variable <br /> [PAYLINK] this creates a payment link (HTML A tag) for the payment request for the amount in the booking deposit field if non zero, otherwise the outstanding balance. Check the template variables for other options. <br /> <br /> Booking tab:<br /> <br /> *Execution = One time only<br /> *Flag Text = The text you want to display<br /> *Flag Colour - choose the flag colour<br /> Booking changes are applied before the mail is sent so that the flag template variable can be reflected in the Email.<br /> <br /> '''Create additional Auto Actions for each period you want to trigger'''<br /> <br /> '''Create Auto Action 2 (and 3, 4, 5 - how may you need) '''<br /> *Trigger Time = +14 days (days you want to collect the payments)<br /> *Trigger Window = 1 day <br /> <br /> '''Setup booking info code'''<br /> <br /> Go to SETTINGS -> ACCOUNT -> PREFERENCES -> BOOKINGS -> Booking Info Code Values and enter MULTIPLE (or the value you want to use to trigger) <br /> <br /> '''Update Booking to allow Multiple payments'''<br /> <br /> *Open the booking<br /> **Go to Booking Info Tab and from the drop down list <br /> **Select the value 'MULTIPLE' (or the value you want to use to trigger)<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Apply a flag when deposit was made prior to Check-in===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> <br /> *Trigger Event = Check-in<br /> *Trigger Time = -365 (for example : must be a negative value and the same as the value in Trigger window)<br /> *Trigger Window = 365<br /> *Booking Source = All<br /> *Booking Status = All but not cancelled<br /> *Invoice Balance = Any Payment made<br /> <br /> Message tab: <br /> <br /> *Send Email : select appropriate option<br /> *Enter : Subject and Email content<br /> <br /> Booking tab: (optional)<br /> <br /> *Execution = One time only<br /> *Flag Text = The text you want to display<br /> *Flag Colour - choose the flag colour<br /> <br /> Booking info tab : (optional)<br /> <br /> *Booking Info Code : DEPOSITPAID (for example)<br /> *Booking Info Text : additional text if required. <br /> <br /> Setting details with the Booking tab and Booking info tab allows you to trigger additional (follow on) Auto Actions and Reports.<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Apply a flag when booking is fully paid===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> *Trigger Event = After Booking<br /> *Trigger Time = Immediate<br /> *Trigger Window = 365<br /> *Booking Source = All<br /> *Booking Status = All not cancelled<br /> *Invoice Balance = ZERO<br /> <br /> Booking tab:<br /> *Execution = One time only<br /> *Flag Text = The text you want to display<br /> *Flag Colour - choose the flag colour<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Send Email in a the guests language to an internal Email address ===<br /> </div><br /> <div class="mw-collapsible-content"><br /> This uses a smart template variable. In this example we check whether the guest booked in French. If yes, then we send a French text. If no, we send an English text.<br /> <br /> Trigger tab:<br /> *Booking Field Contains - select "Language" in the next field enter: the short code for the language this Auto Action is for.<br /> <br /> Email tab:<br /> *Enter the message in the appropriate language under your default language.<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Send SMS in a certain language (if it is the language of the booking) or a default language===<br /> </div><br /> <div class="mw-collapsible-content"><br /> This uses a smart template variable. In this example we check whether the guest booked in French. If yes, then we send a French text. If no, we send an English text.<br /> <br /> Trigger tab: Whatever you want<br /> <br /> Booking tab: Whatever you want<br /> <br /> SMS tab:<br /> *Phone Number = [GUESTMOBILE]<br /> *SMS Message = [IF=:[GUESTLANGUAGE]:fr:French_text|English_text]<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Automatically assign invoice numbers===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> *Trigger Event = Check-out<br /> *Trigger Time = Immediate<br /> *Any Booking Info Code = CHECKOUT (optional only if you use the check-out function, if not leave blank)<br /> <br /> Invoice tab:<br /> *Assign Invoice Number = yes<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Group check-in ===<br /> </div><br /> <div class="mw-collapsible-content"><br /> This requires the master booking to be checked-in via the check-in function. <br /> <br /> Trigger tab:<br /> <br /> *Trigger Event = After Booking<br /> *Trigger Time = immediately<br /> *Trigger Window = 365<br /> *Booking Source = All<br /> *Booking Status = All but not cancelled<br /> *Group bookings" = Trigger all on master<br /> *Info Code = CHECKIN<br /> <br /> Booking info tab : <br /> *Info Code = CHECKIN<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Send Remotelock/Lockstate, Nuki PIN or Chekin Link ===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> *Trigger Event = Check-in<br /> *Trigger Time = -2 (the number of days before check-in you want to sent the code or link) <br /> *Trigger Window = 2<br /> *Booking Source = All<br /> *Booking Status = All but not cancelled<br /> *Group bookings = Trigger all on master<br /> *Info Code = LOCKSTATE_PIN or NUKI_PIN or CHEKIN_URL<br /> <br /> Message tab: <br /> *Send Email = Guest and cc<br /> *EMail Subject = Your access code (your text)<br /> *Email Text = Your text which includes the template variable [BOOKINGINFOCODETEXT:LOCKSTATE_PIN] or [BOOKINGINFOCODETEXT:NUKI_PIN]<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" ><br /> <br /> ===Send Email to all current guest ===<br /> </div><br /> <div class="mw-collapsible-content"><br /> Trigger tab:<br /> *Trigger Event = Check-in<br /> *Trigger Time = Immediate<br /> *Trigger Window = 14(the max number of days your guests can stay)<br /> *Booking Source = All<br /> *Booking Status = All but not cancelled<br /> *Group bookings = Trigger all on master<br /> *Any Booking Info Code = CHECKIN<br /> *Exclude Booking Info Code = CHECKOUT <br /> <br /> Message tab: <br /> *Send Email = Guest <br /> *EMail Subject = Enter the appropriate details <br /> *Email Text = Your text which includes the details for your current guests. <br /> <br /> It is assumed you use the Checkin/Checkout feature in the Dashboard, if not you can either manually add Checkin to your bookings (Booking info tab) or create an auto action to add the Booking Info Codes to the bookings.<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Send Email with a PDF attachment===<br /> </div><br /> <div class="mw-collapsible-content"><br /> <br /> You can send Invoice or Booking Template attachments to your Guests. <br /> <br /> Setup your Invoice or Booking Template, go to SETTINGS -> GUEST MANAGEMENT -> INVOICING or SETTINGS -> GUEST MANAGEMENT -> BOOKING TEMPLATES<br /> <br /> Trigger tab:<br /> *Trigger Event = Checkout<br /> *Trigger Time = Immediate<br /> *Trigger Window = 1<br /> *Booking Source = All (or select the appropriate channel/Direct)<br /> *Booking Status = All but not cancelled<br /> *Group bookings = Trigger all on master<br /> *Any Booking Info Code = CHECKOUT<br /> <br /> Message tab: <br /> *Send Email = Guest API/Smart Email (or one of the other options)<br /> *Attachment = Select an option from the drop down list. <br /> *EMail Subject = Enter the appropriate details <br /> *Email Text = Your text which includes the details for your current guests. <br /> <br /> It is assumed you use the Checkin/Checkout feature in the Dashboard, if not you can either manually add Checkout to your bookings (Booking info tab) or create an auto action to add the Booking Info Codes to the bookings.<br /> <br /> If you send Emails with pdf attachment (invoice, booking template) to Alias-Email addresses created by channels the channel might block the attachment so it is not delivered to the guest. Ask your channel about their policy regarding this.<br /> <br /> Other files can not be attached. We recommend you use a link to a file you upload to your web site.<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Add CHECKIN Booking info code to bookings ===<br /> </div><br /> <div class="mw-collapsible-content"><br /> <br /> If you need to use the Booking info code CHECKIN/CHECKOUT for reporting/other auto actions, you can set the Booking info code rather than use the Current guest module in the dashboard. <br /> <br /> Trigger tab:<br /> *Trigger Event = Check-in<br /> *Trigger Time = Immediate<br /> *Trigger Window = 1 day<br /> *Booking Source = All<br /> *Booking Status = All but not cancelled<br /> *Group bookings = Trigger all on master<br /> <br /> Booking Info tab: <br /> *Booking Info Code = CHECKIN<br /> *Booking Info Text = Auto Checkin<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Add CHECKOUT Booking info code to bookings ===<br /> </div><br /> <div class="mw-collapsible-content"><br /> <br /> If you need to use the Booking info code CHECKIN/CHECKOUT for reporting/other auto actions, you can set the Booking info code rather than use the Current guest module in the dashboard. <br /> <br /> Trigger tab:<br /> *Trigger Event = Check-out<br /> *Trigger Time = Immediate<br /> *Trigger Window = 1 day<br /> *Booking Source = All<br /> *Booking Status = All but not cancelled<br /> *Group bookings = Trigger all on master<br /> <br /> Booking Info tab: <br /> *Booking Info Code = CHECKOUT<br /> *Booking Info Text = Auto Checkout<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Use API/Webhook to write to the field 'Message'===<br /> </div><br /> <div class="mw-collapsible-content"><br /> <br /> You can use a webhook in conjunction with the API JSON function '''setBooking''' to write to any field in the booking. First you have to configure access to the API:<br /> <br /> You need two keys to use our API JSON functions - one for the API itself and one for the property. The keys have to consist of 16 characters of your choosing.<br><br /> '''API key:'''<br /> *SETTINGS -> ACCOUNT -> ACCOUNT->ACCESS "API Key 1"<br /> *API Key = my_very_secret_api_key<br /> *API Key Access = allow any IP<br /> *IP Whitelist = [leave empty]<br /> *Allow Writes = Yes<br /> *Property Access = Owned by this account only<br /> *'''Property key:'''<br /> *Settings > Properties > Access > propKey = secret_key_for_prop_XXXXXX<br /> <br /> Set the triggers you need, for example:<br /> <br /> Booking Field Contains: Message = XXX<br /> <br /> Set the webhook like this:<br /> <br /> * URL = <nowiki>https://api.beds24.com/json/setBooking</nowiki><br /> * Custom Header = [leave empty]<br /> <br /> Body Data:<br /> :{<br /> ::"authentication":<br /> ::{<br /> :::"apiKey": "my_very_secret_api_key",<br /> :::"propKey": "secret_key_for_prop_XXXXXX"<br /> ::},<br /> ::"bookId": "[BOOKID]",<br /> ::"message": "[MESSAGE] - Append this message"<br /> :}<br /> </div><br /> </div><br /> <br /> <div class="mw-collapsible mw-collapsed"><br /> <div class="headline-collapse" > <br /> ===Use API/Webhook to write the value of the 'commission' field to a new invoice item===<br /> </div><br /> <div class="mw-collapsible-content"><br /> You can create a new invoice item that contains the price of the channel's commission as a negative value to subtract it from the room price. You use the API JSON function '''setBooking''' for this. First you need to configure access to the API:<br /> <br /> You need two keys to use our API JSON functions - one for the API itself and one for the property. The keys have to consist of 16 characters of your choosing.<br><br /> '''API key:'''<br /> *SETTINGS -> ACCOUNT -> ACCOUNT->ACCESS "API Key 1"<br /> *API Key = my_very_secret_api_key<br /> *API Key Access = allow any IP<br /> *IP Whitelist = [leave empty]<br /> *Allow Writes = Yes<br /> *Property Access = Owned by this account only<br /> *'''Property key:'''<br /> *Settings > Properties > Access > propKey = secret_key_for_prop_XXXXXX<br /> <br /> Set the triggers you need, for example:<br /> <br /> Booking Source = Booking.com<br /> <br /> Set the webhook like this:<br /> <br /> *URL = <nowiki>https://api.beds24.com/json/setBooking</nowiki><br /> *Custom Header = [leave empty]<br /> <br /> *Body Data =<br /> :{<br /> ::"authentication":<br /> ::{<br /> :::"apiKey": "my_very_secret_api_key",<br /> :::"propKey": "secret_key_for_prop_XXXXXX"<br /> ::},<br /> ::"bookId": "[BOOKID]",<br /> ::"invoice":<br /> ::[<br /> :::{<br /> ::::"description": "Booking.com Commission",<br /> ::::"status": "",<br /> ::::"qty": "1",<br /> ::::"price": "-[COMMISSIONNUM]",<br /> ::::"vatRate": "7.00",<br /> ::::"type": "0",<br /> ::::"invoiceeId": ""<br /> :::}<br /> ::]<br /> :}<br /> </div><br /> </div></div>

Pierrebecher https://wiki.beds24.com/index.php?title=Booking.com:_Synchronise_bookings_prices_availability&diff=17942 Booking.com: Synchronise bookings prices availability 2020-07-03T15:36:08Z

<p>Pierrebecher: /* Make sure you have suitable prices set up in Beds24 */</p> <hr /> <div>[[Category:Channel Manager]]<br /> [[Category:Booking.com]]<br /> [[Category:Set up Instructions]]<br /> [[Category:Channel Manager]]<br /> [[Category:Troubleshooting]]<br /> <br /> <div class="heading">Booking.com: Syncronize Bookings, Prices and Availability</div><br /> This page is about the menu SETTINGS {{#fas:cog}} ->CHANNEL MANAGER -> BOOKING.COM and explains how to export prices, availability, rules and import bookings, modifications to bookings and cancellations for existing listings on Booking.com<br /> <br /> Use [[Booking.com:_Import_Properties_from_Booking.com_to_Beds24|these instructions]] if you want to import properties from Booking.com to Beds24. <br /> <br /> __TOC__<br /> =Capabilities and limitations=<br /> These instructions explain how to connect existing listings on Booking.com. If you do not yet have a listing and/or a Booking.com accout you can [[Booking.com:_Create_and_update_properties_and_rooms_on_Booking.com|create it directly from Beds24]].<br /> <br /> With this connection you can <br /> *export prices, availability <br /> **send inventory (available rooms)<br /> **send minimum stay<br /> **send maximum stay<br /> **send closed to arrival and closed to departure<br /> **send multiple rates<br /> **add a multiplier to mark prices up or down.<br /> *import bookings, modifications to bookings and cancellations, importing modifications or cancellations can be disabled for individual bookings <br /> *create Booking.com rate plans<br /> *report invalid cards and no-shows can be reported to Booking.com from the "Details" tab of the booking. If you use Stripe you can set in SETTINGS->CHANNEL MANAGER to automatically report invalid cards to Booking.com<br /> *create and manage promotions<br /> *view reviews and react to reviews<br /> <br /> If you want to export inventory Booking.com demands prices to be sent from Beds24 so you will not be able to set in the Booking.com extranet after the connection has been enabled.<br /> <br /> Changes to availability and prices will be instantly sent to the channel. Changes for settings for example minimum stays, or quantity of rooms or the multiplier will send with the next update. Click on "Update" if you want to push them through instantly.<br /> <br /> Credit card details are imported and shown on the "INVOICE" tab of the booking. If not please refer to "Missing credit card details" in "Troubleshooting" section below. <br /> <br /> Bookings with payment collected by Booking.com will show the payment amount collected as a payment in the "Invoice" tab of the booking.<br /> <br /> =Before you connect=<br /> ==Familiarize yourself with the channel manager==<br /> <span class="" style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> [[:Category:Channel Manager|Learn]] how the channel manager works.<br /> <br /> ==Make sure you have suitable prices set up in Beds24==<br /> <div class="warning">{{#fas:exclamation-triangle}} When the connection is activated, Booking.com will remove all price and availability details on the Booking.com extranet and replace them with the data sent from Beds24. Therefore prices and availability of all rooms must be set up in Beds24 before connecting. </div> <br /> <br /> We can only send availability if you have set up prices which are activated for this channel. This tutorial gives general information how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].<br /> <br /> Our connection with Booking.com supports these pricing models:<br /> <br /> 1. '''Per Occupancy Pricing (OBP)''' - If your Booking.com Rate Type is Per Occupancy Pricing a price for each occupancy defined in Beds24 can be sent. <br /> *If you use daily prices the daily price will send including occupancy. Multiple occupancy prices can send on each rate plan. Extra person price will send.<br /> *If you use rates 1 person, 2 person and room price will send. Room price will send for specified occupancy. Multiple rates with different occupancies can send on same rate plan. Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rate can not be sent. <br /> <br /> 2. '''Per Day Pricing (Standard)''' - If your Booking.com Rate Type is "Per Day Pricing / Standard" you will need a price for the maximum room occupancy. <br /> *If maximum number of guests is 4 you need a ROOM price for four guests. Prices for 1, 2 or 3 guests are not sent. <br /> *If you use daily prices with "Extra Person" prices your daily price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value so the price for the full occupancy can send. <br /> *If you have multiple prices for one rate code which are activated for Booking.com the system will use the price for the highest occupancy. <br /> *If you want to send an additional "Single" price Booking.com needs to activate the single price option. After this is done you can set the Booking.com Rate Type to '''Per Day Pricing + Single'''. <br /> <span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Derived pricing at Booking.com is not longer available. If you use derived (RLO) prices where Booking.com calculates prices for different occupancies from the standard price sent from Beds24 they do not allow you to send a single price. <br /> <br /> You can now send Occupancy based prices with Daily prices or multiple Rates. <br /> <br /> *If you want to offer multiple price options for example a non-refundable rate or your rate plan contains meals you can create additional rate plans in [[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|SETTINGS->CHANNEL MANAGER->BOOKING.COM->MANAGE RATE PLANS]].<br /> <br /> For '''dorms''' Booking.com requires the bed price be sent to them as the room price. Therefore they do not accept a single price for a dorm. Make sure you set "Booking.com Rate Type"= One Price. If you want to send a single price for other rooms you can create additional rate plans for single use in [[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|SETTINGS->CHANNEL MANAGER->BOOKING.COM->MANAGE RATE PLANS]].<br /> <br /> <span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Booking.com does not support occupancy pricing for dorms. If you have dorms log into your Booking.com account and change your pricing model to "Standard" and set the Pricing model in Beds24 to "Per Day".<br /> <br /> <span class="" style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> This tutorial explains how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].<br /> <br /> ==Extras, taxes and credit card rules in your Booking.com extranet==<br /> "Upsell Items" can not be exported to Booking.com. If required you can enter extras and fees directly in Booking.com.<br /> <br /> If you have set up additional taxes in {{#fas:cog}} (SETTINGS) PROPERTIES > UPSELL ITEMS that have the exact same name as your additional taxes in Booking.com, they can be imported as taxes during the booking import. <br /> <br /> Booking.com does not send a tax rate for extras. Therefore, for extras, the VAT rate of the accommodation is applied by default. If an extra (e.g. breakfast) has a different tax rate, this vat rate can only be applied to imported bookings, if you have an extra with the exact same wording in {{{#fas:cog}}. (CONFIGURATION) ACCOMMODATIONS > UPSELLING.<br /> <br /> Translated with www.DeepL.com/Translator (free version)<br /> <br /> If you want to access credit card details through Beds24 ask Booking.com to only accept bookings with credit card details and always send all details to Beds24. <br /> <br /> ==Make sure your rooms and room types in Beds24 match your set up in Booking.com==<br /> If you sell rooms individually at another channel or your own web site and want to sell them on Booking.com as a "roomtype" with a quantity of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]].<br /> <br /> =The set up process=<br /> Setting up the connection is a 4 step process:<br /> <br /> 1) You request a connection on Booking.com extranet. Nothing changes. You are still bookable according to the prices and inventory you have set in the Booking.com extranet.<br /> <br /> 2) Beds24 accepts your request. Nothing changes. You are still bookable according to the prices and inventory you have set in the Booking.com extranet.<br /> <br /> Between step 2 and 3 you should map your rooms and rates, check everything and import existing bookings from Booking.com to block the booked dates.<br /> <br /> 3) You enable the connection in Booking.com. This is when Booking.com removes your inventory and rates and you are temporarily not bookable.<br /> <br /> 4) Beds24 sends prices and availability to Booking.com. You are bookable again. To send the update immediately click the "Update" buttons in the channel manager settings.<br /> <br /> Bookings are not removed from the Booking.com extranet. Existing and new bookings are always visible in the Booking.com extranet.<br /> <br /> ==1. Initiate the connection in Booking.com==<br /> Initiate the connection from the property menu within the booking.com extranet and then do the Beds24 setup.<br /> <br /> 1) Login to Booking.com and go to ACCOUNT->CHANNEL MANAGER. If you do not see this option contact Booking.com and tell them you want to use a channel manager<br /> <br /> 2) Click the Start button and search for BEDS24.<br /> <br /> <embedvideo service="youtube">https://youtu.be/VYzWI-PDVYk</embedvideo><br /> <br /> 3) Complete the rest of the on screen instructions.<br /> <br /> <div class="warning">{{#fas:exclamation-triangle}} Booking.com does currently offer two options:<br /> *If you choose "Connect me automatically to the provider" Booking.com will instantly remove your prices and availability. Choose this option only if your have check that your prices in Beds24 are all set up and ready to send.<br /> *If you choose "Dont connect me automatically to the provider" you can confirm the connection after you have done the setup in Beds24. <br /> </div> <br /> <br /> <br /> <br /> It is possible to select a "one way" or "two way" connection with Booking.com. The normal case is "two way" which will both export inventory to Booking.com and import bookings from Booking.com. If you select any of the "one way" options only one of these actions will be performed and the other must be manually maintained by you. <br /> <br /> 4) When ready you will receive a notification from Booking.com, go to the Channel Manager menu again and activate the connection.<br /> <br /> ==2. Set up and mapping in Beds24==<br /> 1) Enter your Booking.com Hotel Id into SETTINGS -> CHANNEL MANAGER -> BOOKING.COM "Hotel ID" setting and choose your "Booking.com Rate Type". Then scroll to the bottom of the page and click SAVE'''.<br /> <br /> [[Image:bookingcom1.png|450px|link=]]<br /> [[Media:bookingcom1.png|view large]]<br /> <br /> 2) Set "Booking Price Import" to either import the room price only or the room price plus unpaid extras (cleaning charges, local taxes etc.)<br /> <br /> 3) Some Booking.com rate ids can accept a room price plus a single occupancy price on the same rate id. If you have this rate type and want to send the single occupancy price set "Booking.com Rate Type " = "Full + Single". If you do not have this rate type or you are not sure set "Booking.com Rate Type "= "One Price "<br /> <br /> <br /> 4) Mapping<br /> <br /> <embedvideo service="youtube">https://youtu.be/-SbeMMSk8wc</embedvideo><br /> <br /> Map Rooms:<br /> *Click on the "Get Code" link next to the room id setting, a list of room ids will be retrieved from Booking.com and displayed.<br /> *Choose the Booking.com room you want to map to the Beds24 room and click on it.<br /> *When the correct room id has copied to the room id setting, click Save.<br /> <br /> [[Image:bookingcomrooms.png|450px|link=]]<br /> [[Media:bookingcomrooms.png|view large]]<br /> <br /> <br /> Map Rates:<br /> *Click on the "Get Code" link next to the rate id setting and a list of rate ids will be retrieved from Booking.com for the saved room id.<br /> *Choose the Booking.com rate id for this room and click on it. This will normally be the standard rate.<br /> *When the correct rate id has copied to the rate id setting, click Save.<br /> <br /> [[Image:bookingcomrates.png|450px|link=]]<br /> [[Media:bookingcomrates.png|view large]]<br /> <br /> <br /> <span class="" style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> <span style="font-weight: bold;" >Tip</span> Click on the "View Actual Data" Button to check which prices and availability will send.<br /> <br /> ==3. If you have different price options i.e. refundable/non refundable rates, meal plans==<br /> Booking.com can support more than one price per room and day. <br /> <br /> If you need additional rate plans, for example a for different occupancies, or a non-refundable rate, or your rate plan contains meals, you can create additional rate plans in [[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|SETTINGS->CHANNEL MANAGER->BOOKING.COM->MANAGE RATE PLANS]].<br /> <br /> [[Setting_Prices_for_Booking_Channels#Mapping_channel_rate_codes|Please use these mapping instructions if you have multiple rate codes]].<br /> <br /> ==4. If you want to mark your prices for Booking.com up or down or need currency conversion==<br /> You can add a multiplier to your prices, add a '''*''' followed by the multiplier number to your hotel id.<br /> <br /> Example:<br /> <br /> Hotel id = '''123456*1.23'''<br /> <br /> will multiply all prices by 1.23 sent for hotel id 123456 (i.e. raised by 23%).<br /> <br /> Lower prices can be sent with a multiplier less than 1:<br /> <br /> '''123456*0.85'''<br /> <br /> will send 85% of the normal price (i.e. lowered by 15%).<br /> <br /> To convert the price of bookings imported from the channel add a '''*''' AFTER the multiplier:<br /> <br /> '''123456*1.23*'''<br /> <br /> will divide the price of the booking by 1.23.<br /> <br /> <br /> For currency conversion you can also use currency conversion template variables. All currencies supported by the booking page currency selector can be used.<br /> <br /> Examples:<br /> <br /> '''123456*[CONVERT:IDR-EUR]''' will convert Indonesian Rupees to Euros.<br /> <br /> '''123456*[CONVERT:IDR-EUR][/]0.85''' will convert Indonesian Rupees to Euros and lower the price by 5%.<br /> <br /> ==5. Limit the maximum number accepted bookings if you do not want to offer all rooms ==<br /> By default all available rooms are sent to activated channels. In SETTINGS->CHANNEL MANAGER->CHANNEL INVENTORY limit the number of accepted bookings for this channel.<br /> <br /> ==6. Activate in Beds24 and Booking.com==<br /> 1) You can view the live availability and prices that will be sent to Booking.com before or after activating using the "View actual data" button.<br /> <br /> [[Image:booking13.png|450px|link=]]<br /> [[Media:booking13.png|view large]]<br /> <br /> <br /> 2) Make sure your inventory is correct in Beds24. Check existing bookings in Booking.com imported and dates blocked by other sources are blocked in Beds24. Dates can be blocked by either entering a booking manually into Beds24 for those dates or using the inventory and override functions on the control panel calendar for those dates. Failure to do this could allow new bookings on dates you are not available. All available dates in Beds24 will be sent to Booking.com as available for new bookings.<br /> <br /> [[Image:Booking_com_12.png|450px|link=]]<br /> [[Media:Booking_com_12.png|view large]]<br /> <br /> <br /> 3) Enable the connection in Beds24 by ticking "Inventory and Rates" for each mapped room and saving. The "Bookings" checkbox should already be ticked but tick it as well if it is not ticked and bookings should be imported.<br /> <br /> [[Image:bookingcomactivate.png|450px|link=]]<br /> [[Media:bookingcmactivate.png|view large]]<br /> <br /> 4) When all the set up in Beds24 is correct you can make the final step to confirm the connection (go live) from the Booking.com extranet.<br /> <br /> [[Image:bookingconfirm.png|450px|link=]]<br /> [[Media:bookingconfirm.png|view large]]<br /> <br /> You have to / can do this only if you initially selected "Dont automatically connect me to the provider".<br /> <br /> When you go live your rates and inventory will be deleted from Booking.com and a full reload will occur from your Beds24 Inventory.<br /> <br /> You can use the "Update" button on each room to speed this up. Your bookings will not be deleted from Booking.com but make sure the dates are blocked in Beds24 before going live so they will not be reopened.<br /> <br /> 5) Click on "Get Connection Status" to see the connection is properly activated. <br /> <br /> 6) Import existing bookings from Booking.com <br /> <br /> Make sure the "Bookings" check box for each mapped room is ticked and saved and then click the "Import existing bookings" button.<br /> <br /> [[Image:booking15.png|450px|link=]]<br /> [[Media:booking15.png|view large]]<br /> <br /> If for any reason your existing bookings do not import, the dates could be reopened and resold. To prevent this import the bookings via CSV.<br /> <br /> a. Export your bookings as CSV from booking.com<br /> b. Go to https://api.beds24.com/csv/putbookingcomcsv.php and import the csv file to Beds24. <br /> <br /> Follow the instructions on the page carefully so they import to the correct rooms.<br /> <br /> If this is also unsuccessful, block the booked dates in the beds24 calendar. Please note that in this case cancellations and modifications will not be imported automatically. <br /> <br /> 7) Once updated, check all your values in the Booking.com extranet for correctness and if required make any adjustments to the settings to fix.<br /> <br /> 8) Channel collect payments will be shown in the booking invoice if SETTINGS->CHANNEL MANAGER -> “Import Channel Collect Payments” is set to “Yes”.<br /> <br /> 9) You can allow cancellation fees and commission values to overwrite booking values when cancelled by channel if SETTINGS->CHANNEL MANAGER -> “IImport Cancel Fees” is set to “Yes”.<br /> <br /> == 7. Check that the connection is working properly ==<br /> The connection is working if you are not receiving error messages and the display in the channel is correct. If you are receiving error messages check in the "Common Errors" section why you are receiving the error and how to fix it.<br /> <br /> == Setup problems==<br /> 1) The room is being unexpectedly closed at Booking.com<br /> <br /> The channel manager will close the room on all dates which do not have a valid price available for sending to Booking.com. Make sure you have prices for the complete range of dates you are sending (1 year or 2 years)<br /> <br /> 2) "Room code is not unique" warning when saving in Beds24.<br /> <br /> Each Booking.com room id is unique and can be mapped to only one room in Beds24. If you enter the same Booking.com room id more than once the room updates will overwrite each other causing inaccurate information being sent to Booking.com<br /> <br /> =Create and manage Booking.com promotions=<br /> Promotions can be created, modified and deactivated in SETTINGS-CHANNEL MANAGER-BOOKING-COM-PROMOTIONS. <br /> <br /> [[Booking.com:_Promotions|Click here for more information and setup instructions.]]<br /> <br /> =Manage bookings=<br /> ==VAT value on extra items==<br /> If an extra item name in the booking matches the name of an upsell item for the property, the VAT value of the upsell item will be used.<br /> Otherwise the VAT value defined in the Property booking rules will be used.<br /> <br /> ==Report No-shows, Invalid cards or restrict channel modifications==<br /> This screenshot shows specific settings for bookings from Booking.com:<br /> <br /> [[Image:bookingcom_manage.png|800px|link=]]<br /> [[Media:bookingcom_manage.png|view large]]<br /> <br /> If you want to not allow channel modifications by default you can change the setting for "Allow Channel Modifications" value" in SETTINGS->CHANNEL MANAGER.<br /> <br /> <embedvideo service="youtube">https://youtu.be/T-I3CnXnvZQ</embedvideo><br /> <br /> ==Charge virtual credit cards ==<br /> Virtual cards can be set to be auto charged at the date they become valid. To use this option set "Auto Process Virtual Cards" = Yes<br /> <br /> Virtual cards can be set to be auto charged at the date they become valid. <br /> <br /> <div class="warning">{{#fas:exclamation-triangle}} This option is available for customers who use [[Stripe|Stripe]]. If you set "Virtual Cards" = Yes without Stripe activated the system will create a pending payment which can not be collected.</div><br /> <br /> If you manually charge virtual credit cards please note that they can only be charged on the check-out date.<br /> <br /> ==Different invoice templates ==<br /> If you need a different invoice template for the bookings from this channel you can use the [[Invoicees|invoicee]] function.<br /> <br /> ==Reviews==<br /> To access Booking.com reviews from your DASHBOARD unlock the DASHBORAD click on the hamburger menu then on "Extentions" and add the Booking.com Review Module.<br /> <br /> =Disconnect=<br /> *Unticking "Inventory and Prices" and "Bookings" will stop Beds24 sending data to Booking.com. This will not remove the data from Booking.com and it will still be bookable.<br /> *To completely disconnect the channel manager please log into your Booking.com extranet and click on the Account icon in the top right-hand corner. Select Channel Manager from the drop-down menu. Click the Deactivate button to cancel the connection to Beds24.<br /> <br /> =Trouble shooting=<br /> ==Deleting a rate or price in Beds24 will not delete the price in Booking.com==<br /> If you need to close a rate at Booking.com, make the rate id unbookable at Beds24, for example by closing the room or removing the price and wait for it to update at Booking.com. Only once the rate has closed at Booking.com it is safe to remove it from Beds24.<br /> <br /> You can close a rate at booking.com by making sure there is no price for it on the dates to close in Beds24.<br /> As long as the rate has at least a price for 1 day in the next year, all the other dates without prices will be closed.<br /> <br /> If you have multiple rates at booking.com, the other rates can continue to be available by giving them prices.<br /> <br /> Note that if there is no price on any day at all for a rate, this will not necessarily close the rate, in this case no information will be sent and whatever data is in Booking.com will remain.<br /> <br /> <span class="" style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> <span style="font-weight: bold;" >Tip</span> Click on the "View Actual Data" Button to check which prices and availability will send.<br /> ==Missing credit card details==<br /> When Booking.com sends the credit card number it will be available in the "Payments and Charges" tab of the booking unless it has been stored in a third party system such as Stripe. <br /> The encoded CVC number is available from the booking notification email sent to the host as the line labelled Security Code. Enter the Security Code value from the email into the booking to view the CVC.<br /> <br /> *If there is no Security Code item in the host notification email, the CVC was not collected or sent for this booking. Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to you. Contact your Booking.com rep if this is occurring and you require this information.<br /> *If credit card details are always missing and you require them, please ask Booking.com to collect and send credit card details to Beds24<br /> *If Booking.com normally sends credit card details but did not do so for a specific booking and you always want a card as security, please ask Booking.com to exclusively accept bookings with a credit card number.<br /> <br /> ==No Room codes are available==<br /> <br /> During the Setup of your connection, click on 'Get the Booking.com Room and Rate Codes for this "Property Code"' <br /> <br /> You will see the list of Rooms/Rate codes returned from Booking.com. If Booking.com does not make any rooms available. If you are sure you have rooms please forward the RUID to Booking.com support and ask them to check why they do not return any rooms.<br /> <br /> ==Error messages==<br /> Any errors reported by Booking.com will be emailed to you with the error message as returned by Booking.com. <br /> The error message usually includes information about the date, rate or room with the problem and a brief description.<br /> Below are common error messages and how to fix them.<br /> <br /> '''Access denied while trying to get rooms for hotel XXXXXX '''<br /> Check if you have received a notification from Booking.com that the connection is ready. <br /> *If not please check in the Booking.com extranet that the connection has been requested. <br /> *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces.<br /> *Click on "Connection Status" to check that the connection is properly activated.<br /> **If you see "Status" = Pending Property you need to confirm the connection in your Booking.com Extranet as explained under „Activating in Beds24 and Booking.com“ step 4 (https://wiki.beds24.com/images/1/16/Bookingconfirm.png).<br /> <br /> '''Access denied''' or '''Hotel not allowed for connection type'''<br /> *Click on "Connection Status" to check that the connection is properly activated.<br /> **If you see "Status" = Pending Property you need to confirm the connection in your Booking.com Extranet as explained under „Activating in Beds24 and Booking.com“ step 4 (https://wiki.beds24.com/images/1/16/Bookingconfirm.png).<br /> <br /> '''Updating availability hasn't been enabled for hotel 0000'''<br /> You have not activated the connection in the booking.com extranet. Please log into your booking.com extranet and activate the connection.<br /> <br /> '''SINGLE_USE_PRICING_PASSED_FOR_RLO_RATE'''<br /> Booking.com does not allow you to send a single price.<br /> Set "Booking.com Rate Type"= One Price<br /> <br /> '''OBP_PRICING_PASSED_FOR_DEFAULT_RATE'''<br /> Your Booking.com Rate Type is "Per Occupancy". The system will automatically adjust your rate type so prices for different occupancies can send. <br /> <br /> '''OCCUPANCY_NOT_VALID'''<br /> Check that "Max guests" set in SETTINGS->PROPERTIES->ROOMS->SETUP is the same as the occupancy you have set for the room in your Booking.com extranet.<br /> <br /> '''Did not set price to XX on date xxxx-xx-xx for Room 'abd' and Rate Category 'def' and occupancy x because the room has a max occupancy of x.'''<br /> You have either set the wrong number of guests in Booking.com or in SETTINGS > PROPERTIES > ROOMS > SETUP. Please correct so both numbers are the same. <br /> <br /> '''TAG_HAS_INVALID_VALUE '''<br /> 1. Your connection type does not allow the use the the Booking.com content API. If you have set to use "Occupancy Pricing" in Beds24 we can not automatically adjust your settings in Booking.com. Log into Booking.com, stop the connection and request a new one with Content API.<br /> 2. Booking.com does not support occupancy pricing for dorms. If you have dorms log into your Booking.com account and change your pricing model to "Standard" and set the Pricing model in Beds24 to "Per Day". <br /> <br /> '''Did not set price to xx.xx on date xxxx-xx-xx1 for Room xx and occupancy x because the room has a max occupancy of x.'''<br /> You are trying to send a price for a number of guests which is higher than the number of guests Booking.com has the room set for. Adjust the maximum number of guests to be the same in Beds24 and Booking.com and if required adjust your prices.<br /> <br /> '''WARN_PRICE_TOO_LOW_LIMIT'''<br /> Booking.com expects a price in a certain price range.<br /> Either adjust your price in Beds24 or try to change the limitation at Booking.com<br /> <br /> '''Not allowed to update Single Use Rate for Room''' or '''CANNOT_SET_SINGLE_USE_RATE'''<br /> Booking.com have not activated a single occupancy price for the room.<br /> Either ask Booking.com to allow a single price (set up a "Single" rate id) or set "Booking.com Rate Type" = One Price<br /> <br /> If it is a dorm: Booking.com requires the bed price be sent to them as the room price. Therefore they do not accept a single price for a dorm. Set "Booking.com Rate Type" = One Price and make sure to set your prices in all rates as a room price (and not as a single price).<br /> <br /> '''Not allowed to update Single Use Rate for Room'''<br /> Booking.com requires the bed price be sent to them as the room price. Therefore they do not accept a single price for a dorm. Set "Booking.com Rate Type"= One Price. If you want to send a single price for other rooms ask Booking.com to set up a "Single" rate id for these.<br /> <br /> '''Rooms to Sell were set below the Minimum Contracted rooms for these dates'''<br /> You have agreed to supply a minimum number of rooms to Booking.com on the mentioned dates and Beds24 is trying to update them to a number lower than your agreed minimum. Booking.com have ignored the Beds24 values on those dates and used your agreed minimum instead.<br /> *Make sure you have valid rates for the mentioned dates and no bookings from other sources<br /> *Beds24: change your inventory to send the allotment you have guaranteed Booking.com<br /> *Booking.com: Ask Booking.com to remove the guaranteed allotment<br /> <br /> '''Rate is not active''' or '''RATE_NOT_ACTIVE''' or '''RATE_NOT_ACTIVE_FOR_ROOM'''<br /> You do not have an active Booking.com rate id with this number. Please double check your rates and daily prices and select a valid Booking.com rate id from the list in 'get codes'. You can only send prices for active Booking.com rate codes. You will see your active rate codes when you click on "Get Codes". Make sure you only map these rates in you channel manager settings, daily prices and rates.<br /> <br /> '''Room is not active''' or '''ROOM_NOT_ACTIVE'''<br /> Booking.com has not activated the room for selling. Please ask Booking.com to activate it and check the room id is correct.<br /> <br /> '''Rate 123456 cannot be updated via XML'''<br /> This rate has not been activated for channel management. Ask Booking.com to activate it. <br /> <br /> '''Did not set Close Room 'XY for Rate Category 'ZZ' because of remaining Minimum Contracted Rooms on dates.....'''<br /> You have guaranteed and to have a minimum number of rooms to sell on Booking.com but the channel manager is sending a lower quantity than contracted. <br /> *Make sure you have valid rates for the mentioned dates and no bookings from other sources<br /> *Beds24: change your inventory to send the minimum contracted rooms you have guaranteed Booking.com<br /> *Booking.com: Ask Booking.com to remove the minimum contracted rooms<br /> <br /> '''Rate does not exist'''<br /> You have added a number which is not a valid Booking.com rate id into the field in the "Channels" tab of a rate/daily price. <br /> *Open your rates (Channel Tab) and make sure the correct booking.com rate id is selected from the 'get codes' list.<br /> *Open your daily prices (Enable list) and make sure the correct booking.com rate id is selected from the 'get codes' list. <br /> <br /> '''hotel 'xxxxx' not allowed for user 'Beds24ProductionServer'''' <br /> Check if you have received a notification from Booking.com that the connection is ready. <br /> *If not please check in the Booking.com extranet that the connection has been requested. <br /> *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces.<br /> <br /> '''hotel 'xxxxx' not allowed for user'''' <br /> Check if you have received a notification from Booking.com that the connection is ready. <br /> *If not please check in the Booking.com extranet that the connection has been requested. <br /> *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces.<br /> <br /> '''room/rate combination is not active''' <br /> Your codes are not correctly mapped. Check you have entered the right Booking.com mapping codes.<br /> You have added a number which is not a valid Booking.com rate id into the field in the "Channels" tab of a rate/daily price. <br /> *Open your rates (Channel Tab) and make sure the correct booking.com rate id is selected from the 'get codes' list.<br /> *Open your daily prices (Enable list) and make sure the correct booking.com rate id is selected from the 'get codes' list. <br /> <br /> '''Room reservation does not belong to this hotel reservation'''<br /> The booking was already cancelled in Booking.com before the Channel synchronisation.<br /> <br /> '''Code 150 - Changes are not permitted. This is because property 5587283 has status Open / bookable. Please contact your account manager if you want to modify latitude, longitude, property name, address'''<br /> This means that changes (to certain values like language, latitude, longitude) are not permitted because you have already put the property online. If you want to change anything now you have to contact your account manager at Booking.com and ask for the property to be reviewed again.<br /> <br /> = FAQ =<br /> '''Will I receive notifications on new bookings?'''<br /> <br /> After you activate the channel manager the channel will stop sending notifications. You will receive them from Beds24 instead.<br /> <br /> '''Do guests receive a confirmation?'''<br /> <br /> The channel confirms the booking with the guest. Beds24 will not sent a confirmation message. If you want to send one as well you can set up an Auto Action Email.<br /> <br /> '''How do I modify or cancel a booking?'''<br /> <br /> Bookings coming from a channel should be modified by the channel. Cancelling a booking in Beds24 will not cancel the booking in Booking.com and can cause a double booking. Please ask booking.com or the guest to cancel the booking in Booking.com and the cancellation will be sent to Beds24. <br /> <br /> If for some reason you need to make a change in Beds24 and do not want the channel to override it, you can set "Allow Channel Modifications" = No ("Details" tab of the booking"). If you have changed the room you can set "Allow Channel Modifications" = All but not room changes.<br /> <br /> '''How can I access credit card details?'''<br /> <br /> This is how you can [[View_Credit_Card_Details| view credit card details]]. Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to you. Contact your Booking.com rep if this is occurring and you require this information to always be sent.<br /> <br /> '''How do I add a promotion or special price?'''<br /> <br /> You can set up promotions directly in Beds24 in SETTINGS->CHANNEL MANAGER-BOOKING.COM-PROMOTIONS or in the Booking.com extranet.<br /> <br /> '''How do I add extra costs or fees?'''<br /> <br /> Extra Costs, e.g. tax, cleaning fee, service charge can be set directly in the channels extranet. <br /> <br /> '''Can I send different prices for different minimum stays or for different numbers of guests?'''<br /> <br /> Yes. You can do this either with occupancy based Daily Prices or multiple rates ids. See the "Multiple rates" section of this page. <br /> <br /> ''' have multiple Booking.com hotel ids. How do I set this up?'''<br /> <br /> The system can handle multiple properties in one account. Each Booking.com hotel requires one property in Beds24.<br /> <br /> '''I have multiple Booking.com accounts. How do I set this up? '''<br /> <br /> The system can handle multiple properties in one account. It doesn't matter whether the Booking.com properties are in different Booking.com accounts. Each Booking.com property still requires one property in Beds24, though.<br /> <br /> '''What to do when I receive an overbooking?'''<br /> <br /> *Check if you are receiving error messages by email or in the potential issues menu. Error messages need to be addressed immediately because they can mean the channel manger is able to make updates. <br /> *Entering the same Booking.com room code in multiple rooms in Beds24 can cause overbookings. Check your set up for warnings. <br /> <br /> If you can not see a problem in your set up send us a support ticket with the booking numbers and dates.<br /> <br /> '''Why did a booking not import?'''<br /> <br /> *Check if the room for which you received the booking is properly mapped. <br /> <br /> If you can not see a problem in your set up send us a support ticket with the booking number and the date the booking was made.<br /> <br /> Why is the price for the booking wrong?'''<br /> <br /> *A special offer set up in the channel may have reduced the price the channel manager sent.<br /> *Your prices are not set up as you expect.<br /> <br /> '''What are contracted rooms?'''<br /> <br /> This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels. <br /> <br /> '''What do I do when I have a no show?'''<br /> <br /> To report a no show to Booking.com open the booking and click the button in the "Details" tab.<br /> <br /> '''What do I do when a guest provides an invalid credit card number?'''<br /> <br /> Invalid cards can be reported to Booking.com via a button on the "Details" tab of the booking.<br /> <br /> If you use Stripe you can set in SETTINGS->CHANNEL MANAGER to automatically report invalid cards to Booking.com.<br /> <br /> '''I originally set my connection as a one-way connection, now I want a two-way connection'''<br /> <br /> You will need to disconnect your connection with Beds24 in the Booking.com extranet and then initiate the connection with two-way connection.</div>

Pierrebecher https://wiki.beds24.com/index.php?title=Booking.com:_Synchronise_bookings_prices_availability&diff=17941 Booking.com: Synchronise bookings prices availability 2020-07-03T15:35:52Z

<p>Pierrebecher: /* Make sure you have suitable prices set up in Beds24 */</p> <hr /> <div>[[Category:Channel Manager]]<br /> [[Category:Booking.com]]<br /> [[Category:Set up Instructions]]<br /> [[Category:Channel Manager]]<br /> [[Category:Troubleshooting]]<br /> <br /> <div class="heading">Booking.com: Syncronize Bookings, Prices and Availability</div><br /> This page is about the menu SETTINGS {{#fas:cog}} ->CHANNEL MANAGER -> BOOKING.COM and explains how to export prices, availability, rules and import bookings, modifications to bookings and cancellations for existing listings on Booking.com<br /> <br /> Use [[Booking.com:_Import_Properties_from_Booking.com_to_Beds24|these instructions]] if you want to import properties from Booking.com to Beds24. <br /> <br /> __TOC__<br /> =Capabilities and limitations=<br /> These instructions explain how to connect existing listings on Booking.com. If you do not yet have a listing and/or a Booking.com accout you can [[Booking.com:_Create_and_update_properties_and_rooms_on_Booking.com|create it directly from Beds24]].<br /> <br /> With this connection you can <br /> *export prices, availability <br /> **send inventory (available rooms)<br /> **send minimum stay<br /> **send maximum stay<br /> **send closed to arrival and closed to departure<br /> **send multiple rates<br /> **add a multiplier to mark prices up or down.<br /> *import bookings, modifications to bookings and cancellations, importing modifications or cancellations can be disabled for individual bookings <br /> *create Booking.com rate plans<br /> *report invalid cards and no-shows can be reported to Booking.com from the "Details" tab of the booking. If you use Stripe you can set in SETTINGS->CHANNEL MANAGER to automatically report invalid cards to Booking.com<br /> *create and manage promotions<br /> *view reviews and react to reviews<br /> <br /> If you want to export inventory Booking.com demands prices to be sent from Beds24 so you will not be able to set in the Booking.com extranet after the connection has been enabled.<br /> <br /> Changes to availability and prices will be instantly sent to the channel. Changes for settings for example minimum stays, or quantity of rooms or the multiplier will send with the next update. Click on "Update" if you want to push them through instantly.<br /> <br /> Credit card details are imported and shown on the "INVOICE" tab of the booking. If not please refer to "Missing credit card details" in "Troubleshooting" section below. <br /> <br /> Bookings with payment collected by Booking.com will show the payment amount collected as a payment in the "Invoice" tab of the booking.<br /> <br /> =Before you connect=<br /> ==Familiarize yourself with the channel manager==<br /> <span class="" style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> [[:Category:Channel Manager|Learn]] how the channel manager works.<br /> <br /> ==Make sure you have suitable prices set up in Beds24==<br /> <div class="warning">{{#fas:exclamation-triangle}} When the connection is activated Booking.com will remove all price and availability details on the Booking.com extranet and replace them with the data sent from Beds24. Therefore prices and availability of all rooms must be set up in Beds24 before connecting. </div> <br /> <br /> We can only send availability if you have set up prices which are activated for this channel. This tutorial gives general information how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].<br /> <br /> Our connection with Booking.com supports these pricing models:<br /> <br /> 1. '''Per Occupancy Pricing (OBP)''' - If your Booking.com Rate Type is Per Occupancy Pricing a price for each occupancy defined in Beds24 can be sent. <br /> *If you use daily prices the daily price will send including occupancy. Multiple occupancy prices can send on each rate plan. Extra person price will send.<br /> *If you use rates 1 person, 2 person and room price will send. Room price will send for specified occupancy. Multiple rates with different occupancies can send on same rate plan. Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rate can not be sent. <br /> <br /> 2. '''Per Day Pricing (Standard)''' - If your Booking.com Rate Type is "Per Day Pricing / Standard" you will need a price for the maximum room occupancy. <br /> *If maximum number of guests is 4 you need a ROOM price for four guests. Prices for 1, 2 or 3 guests are not sent. <br /> *If you use daily prices with "Extra Person" prices your daily price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value so the price for the full occupancy can send. <br /> *If you have multiple prices for one rate code which are activated for Booking.com the system will use the price for the highest occupancy. <br /> *If you want to send an additional "Single" price Booking.com needs to activate the single price option. After this is done you can set the Booking.com Rate Type to '''Per Day Pricing + Single'''. <br /> <span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Derived pricing at Booking.com is not longer available. If you use derived (RLO) prices where Booking.com calculates prices for different occupancies from the standard price sent from Beds24 they do not allow you to send a single price. <br /> <br /> You can now send Occupancy based prices with Daily prices or multiple Rates. <br /> <br /> *If you want to offer multiple price options for example a non-refundable rate or your rate plan contains meals you can create additional rate plans in [[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|SETTINGS->CHANNEL MANAGER->BOOKING.COM->MANAGE RATE PLANS]].<br /> <br /> For '''dorms''' Booking.com requires the bed price be sent to them as the room price. Therefore they do not accept a single price for a dorm. Make sure you set "Booking.com Rate Type"= One Price. If you want to send a single price for other rooms you can create additional rate plans for single use in [[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|SETTINGS->CHANNEL MANAGER->BOOKING.COM->MANAGE RATE PLANS]].<br /> <br /> <span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Booking.com does not support occupancy pricing for dorms. If you have dorms log into your Booking.com account and change your pricing model to "Standard" and set the Pricing model in Beds24 to "Per Day".<br /> <br /> <span class="" style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> This tutorial explains how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].<br /> <br /> ==Extras, taxes and credit card rules in your Booking.com extranet==<br /> "Upsell Items" can not be exported to Booking.com. If required you can enter extras and fees directly in Booking.com.<br /> <br /> If you have set up additional taxes in {{#fas:cog}} (SETTINGS) PROPERTIES > UPSELL ITEMS that have the exact same name as your additional taxes in Booking.com, they can be imported as taxes during the booking import. <br /> <br /> Booking.com does not send a tax rate for extras. Therefore, for extras, the VAT rate of the accommodation is applied by default. If an extra (e.g. breakfast) has a different tax rate, this vat rate can only be applied to imported bookings, if you have an extra with the exact same wording in {{{#fas:cog}}. (CONFIGURATION) ACCOMMODATIONS > UPSELLING.<br /> <br /> Translated with www.DeepL.com/Translator (free version)<br /> <br /> If you want to access credit card details through Beds24 ask Booking.com to only accept bookings with credit card details and always send all details to Beds24. <br /> <br /> ==Make sure your rooms and room types in Beds24 match your set up in Booking.com==<br /> If you sell rooms individually at another channel or your own web site and want to sell them on Booking.com as a "roomtype" with a quantity of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]].<br /> <br /> =The set up process=<br /> Setting up the connection is a 4 step process:<br /> <br /> 1) You request a connection on Booking.com extranet. Nothing changes. You are still bookable according to the prices and inventory you have set in the Booking.com extranet.<br /> <br /> 2) Beds24 accepts your request. Nothing changes. You are still bookable according to the prices and inventory you have set in the Booking.com extranet.<br /> <br /> Between step 2 and 3 you should map your rooms and rates, check everything and import existing bookings from Booking.com to block the booked dates.<br /> <br /> 3) You enable the connection in Booking.com. This is when Booking.com removes your inventory and rates and you are temporarily not bookable.<br /> <br /> 4) Beds24 sends prices and availability to Booking.com. You are bookable again. To send the update immediately click the "Update" buttons in the channel manager settings.<br /> <br /> Bookings are not removed from the Booking.com extranet. Existing and new bookings are always visible in the Booking.com extranet.<br /> <br /> ==1. Initiate the connection in Booking.com==<br /> Initiate the connection from the property menu within the booking.com extranet and then do the Beds24 setup.<br /> <br /> 1) Login to Booking.com and go to ACCOUNT->CHANNEL MANAGER. If you do not see this option contact Booking.com and tell them you want to use a channel manager<br /> <br /> 2) Click the Start button and search for BEDS24.<br /> <br /> <embedvideo service="youtube">https://youtu.be/VYzWI-PDVYk</embedvideo><br /> <br /> 3) Complete the rest of the on screen instructions.<br /> <br /> <div class="warning">{{#fas:exclamation-triangle}} Booking.com does currently offer two options:<br /> *If you choose "Connect me automatically to the provider" Booking.com will instantly remove your prices and availability. Choose this option only if your have check that your prices in Beds24 are all set up and ready to send.<br /> *If you choose "Dont connect me automatically to the provider" you can confirm the connection after you have done the setup in Beds24. <br /> </div> <br /> <br /> <br /> <br /> It is possible to select a "one way" or "two way" connection with Booking.com. The normal case is "two way" which will both export inventory to Booking.com and import bookings from Booking.com. If you select any of the "one way" options only one of these actions will be performed and the other must be manually maintained by you. <br /> <br /> 4) When ready you will receive a notification from Booking.com, go to the Channel Manager menu again and activate the connection.<br /> <br /> ==2. Set up and mapping in Beds24==<br /> 1) Enter your Booking.com Hotel Id into SETTINGS -> CHANNEL MANAGER -> BOOKING.COM "Hotel ID" setting and choose your "Booking.com Rate Type". Then scroll to the bottom of the page and click SAVE'''.<br /> <br /> [[Image:bookingcom1.png|450px|link=]]<br /> [[Media:bookingcom1.png|view large]]<br /> <br /> 2) Set "Booking Price Import" to either import the room price only or the room price plus unpaid extras (cleaning charges, local taxes etc.)<br /> <br /> 3) Some Booking.com rate ids can accept a room price plus a single occupancy price on the same rate id. If you have this rate type and want to send the single occupancy price set "Booking.com Rate Type " = "Full + Single". If you do not have this rate type or you are not sure set "Booking.com Rate Type "= "One Price "<br /> <br /> <br /> 4) Mapping<br /> <br /> <embedvideo service="youtube">https://youtu.be/-SbeMMSk8wc</embedvideo><br /> <br /> Map Rooms:<br /> *Click on the "Get Code" link next to the room id setting, a list of room ids will be retrieved from Booking.com and displayed.<br /> *Choose the Booking.com room you want to map to the Beds24 room and click on it.<br /> *When the correct room id has copied to the room id setting, click Save.<br /> <br /> [[Image:bookingcomrooms.png|450px|link=]]<br /> [[Media:bookingcomrooms.png|view large]]<br /> <br /> <br /> Map Rates:<br /> *Click on the "Get Code" link next to the rate id setting and a list of rate ids will be retrieved from Booking.com for the saved room id.<br /> *Choose the Booking.com rate id for this room and click on it. This will normally be the standard rate.<br /> *When the correct rate id has copied to the rate id setting, click Save.<br /> <br /> [[Image:bookingcomrates.png|450px|link=]]<br /> [[Media:bookingcomrates.png|view large]]<br /> <br /> <br /> <span class="" style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> <span style="font-weight: bold;" >Tip</span> Click on the "View Actual Data" Button to check which prices and availability will send.<br /> <br /> ==3. If you have different price options i.e. refundable/non refundable rates, meal plans==<br /> Booking.com can support more than one price per room and day. <br /> <br /> If you need additional rate plans, for example a for different occupancies, or a non-refundable rate, or your rate plan contains meals, you can create additional rate plans in [[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|SETTINGS->CHANNEL MANAGER->BOOKING.COM->MANAGE RATE PLANS]].<br /> <br /> [[Setting_Prices_for_Booking_Channels#Mapping_channel_rate_codes|Please use these mapping instructions if you have multiple rate codes]].<br /> <br /> ==4. If you want to mark your prices for Booking.com up or down or need currency conversion==<br /> You can add a multiplier to your prices, add a '''*''' followed by the multiplier number to your hotel id.<br /> <br /> Example:<br /> <br /> Hotel id = '''123456*1.23'''<br /> <br /> will multiply all prices by 1.23 sent for hotel id 123456 (i.e. raised by 23%).<br /> <br /> Lower prices can be sent with a multiplier less than 1:<br /> <br /> '''123456*0.85'''<br /> <br /> will send 85% of the normal price (i.e. lowered by 15%).<br /> <br /> To convert the price of bookings imported from the channel add a '''*''' AFTER the multiplier:<br /> <br /> '''123456*1.23*'''<br /> <br /> will divide the price of the booking by 1.23.<br /> <br /> <br /> For currency conversion you can also use currency conversion template variables. All currencies supported by the booking page currency selector can be used.<br /> <br /> Examples:<br /> <br /> '''123456*[CONVERT:IDR-EUR]''' will convert Indonesian Rupees to Euros.<br /> <br /> '''123456*[CONVERT:IDR-EUR][/]0.85''' will convert Indonesian Rupees to Euros and lower the price by 5%.<br /> <br /> ==5. Limit the maximum number accepted bookings if you do not want to offer all rooms ==<br /> By default all available rooms are sent to activated channels. In SETTINGS->CHANNEL MANAGER->CHANNEL INVENTORY limit the number of accepted bookings for this channel.<br /> <br /> ==6. Activate in Beds24 and Booking.com==<br /> 1) You can view the live availability and prices that will be sent to Booking.com before or after activating using the "View actual data" button.<br /> <br /> [[Image:booking13.png|450px|link=]]<br /> [[Media:booking13.png|view large]]<br /> <br /> <br /> 2) Make sure your inventory is correct in Beds24. Check existing bookings in Booking.com imported and dates blocked by other sources are blocked in Beds24. Dates can be blocked by either entering a booking manually into Beds24 for those dates or using the inventory and override functions on the control panel calendar for those dates. Failure to do this could allow new bookings on dates you are not available. All available dates in Beds24 will be sent to Booking.com as available for new bookings.<br /> <br /> [[Image:Booking_com_12.png|450px|link=]]<br /> [[Media:Booking_com_12.png|view large]]<br /> <br /> <br /> 3) Enable the connection in Beds24 by ticking "Inventory and Rates" for each mapped room and saving. The "Bookings" checkbox should already be ticked but tick it as well if it is not ticked and bookings should be imported.<br /> <br /> [[Image:bookingcomactivate.png|450px|link=]]<br /> [[Media:bookingcmactivate.png|view large]]<br /> <br /> 4) When all the set up in Beds24 is correct you can make the final step to confirm the connection (go live) from the Booking.com extranet.<br /> <br /> [[Image:bookingconfirm.png|450px|link=]]<br /> [[Media:bookingconfirm.png|view large]]<br /> <br /> You have to / can do this only if you initially selected "Dont automatically connect me to the provider".<br /> <br /> When you go live your rates and inventory will be deleted from Booking.com and a full reload will occur from your Beds24 Inventory.<br /> <br /> You can use the "Update" button on each room to speed this up. Your bookings will not be deleted from Booking.com but make sure the dates are blocked in Beds24 before going live so they will not be reopened.<br /> <br /> 5) Click on "Get Connection Status" to see the connection is properly activated. <br /> <br /> 6) Import existing bookings from Booking.com <br /> <br /> Make sure the "Bookings" check box for each mapped room is ticked and saved and then click the "Import existing bookings" button.<br /> <br /> [[Image:booking15.png|450px|link=]]<br /> [[Media:booking15.png|view large]]<br /> <br /> If for any reason your existing bookings do not import, the dates could be reopened and resold. To prevent this import the bookings via CSV.<br /> <br /> a. Export your bookings as CSV from booking.com<br /> b. Go to https://api.beds24.com/csv/putbookingcomcsv.php and import the csv file to Beds24. <br /> <br /> Follow the instructions on the page carefully so they import to the correct rooms.<br /> <br /> If this is also unsuccessful, block the booked dates in the beds24 calendar. Please note that in this case cancellations and modifications will not be imported automatically. <br /> <br /> 7) Once updated, check all your values in the Booking.com extranet for correctness and if required make any adjustments to the settings to fix.<br /> <br /> 8) Channel collect payments will be shown in the booking invoice if SETTINGS->CHANNEL MANAGER -> “Import Channel Collect Payments” is set to “Yes”.<br /> <br /> 9) You can allow cancellation fees and commission values to overwrite booking values when cancelled by channel if SETTINGS->CHANNEL MANAGER -> “IImport Cancel Fees” is set to “Yes”.<br /> <br /> == 7. Check that the connection is working properly ==<br /> The connection is working if you are not receiving error messages and the display in the channel is correct. If you are receiving error messages check in the "Common Errors" section why you are receiving the error and how to fix it.<br /> <br /> == Setup problems==<br /> 1) The room is being unexpectedly closed at Booking.com<br /> <br /> The channel manager will close the room on all dates which do not have a valid price available for sending to Booking.com. Make sure you have prices for the complete range of dates you are sending (1 year or 2 years)<br /> <br /> 2) "Room code is not unique" warning when saving in Beds24.<br /> <br /> Each Booking.com room id is unique and can be mapped to only one room in Beds24. If you enter the same Booking.com room id more than once the room updates will overwrite each other causing inaccurate information being sent to Booking.com<br /> <br /> =Create and manage Booking.com promotions=<br /> Promotions can be created, modified and deactivated in SETTINGS-CHANNEL MANAGER-BOOKING-COM-PROMOTIONS. <br /> <br /> [[Booking.com:_Promotions|Click here for more information and setup instructions.]]<br /> <br /> =Manage bookings=<br /> ==VAT value on extra items==<br /> If an extra item name in the booking matches the name of an upsell item for the property, the VAT value of the upsell item will be used.<br /> Otherwise the VAT value defined in the Property booking rules will be used.<br /> <br /> ==Report No-shows, Invalid cards or restrict channel modifications==<br /> This screenshot shows specific settings for bookings from Booking.com:<br /> <br /> [[Image:bookingcom_manage.png|800px|link=]]<br /> [[Media:bookingcom_manage.png|view large]]<br /> <br /> If you want to not allow channel modifications by default you can change the setting for "Allow Channel Modifications" value" in SETTINGS->CHANNEL MANAGER.<br /> <br /> <embedvideo service="youtube">https://youtu.be/T-I3CnXnvZQ</embedvideo><br /> <br /> ==Charge virtual credit cards ==<br /> Virtual cards can be set to be auto charged at the date they become valid. To use this option set "Auto Process Virtual Cards" = Yes<br /> <br /> Virtual cards can be set to be auto charged at the date they become valid. <br /> <br /> <div class="warning">{{#fas:exclamation-triangle}} This option is available for customers who use [[Stripe|Stripe]]. If you set "Virtual Cards" = Yes without Stripe activated the system will create a pending payment which can not be collected.</div><br /> <br /> If you manually charge virtual credit cards please note that they can only be charged on the check-out date.<br /> <br /> ==Different invoice templates ==<br /> If you need a different invoice template for the bookings from this channel you can use the [[Invoicees|invoicee]] function.<br /> <br /> ==Reviews==<br /> To access Booking.com reviews from your DASHBOARD unlock the DASHBORAD click on the hamburger menu then on "Extentions" and add the Booking.com Review Module.<br /> <br /> =Disconnect=<br /> *Unticking "Inventory and Prices" and "Bookings" will stop Beds24 sending data to Booking.com. This will not remove the data from Booking.com and it will still be bookable.<br /> *To completely disconnect the channel manager please log into your Booking.com extranet and click on the Account icon in the top right-hand corner. Select Channel Manager from the drop-down menu. Click the Deactivate button to cancel the connection to Beds24.<br /> <br /> =Trouble shooting=<br /> ==Deleting a rate or price in Beds24 will not delete the price in Booking.com==<br /> If you need to close a rate at Booking.com, make the rate id unbookable at Beds24, for example by closing the room or removing the price and wait for it to update at Booking.com. Only once the rate has closed at Booking.com it is safe to remove it from Beds24.<br /> <br /> You can close a rate at booking.com by making sure there is no price for it on the dates to close in Beds24.<br /> As long as the rate has at least a price for 1 day in the next year, all the other dates without prices will be closed.<br /> <br /> If you have multiple rates at booking.com, the other rates can continue to be available by giving them prices.<br /> <br /> Note that if there is no price on any day at all for a rate, this will not necessarily close the rate, in this case no information will be sent and whatever data is in Booking.com will remain.<br /> <br /> <span class="" style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> <span style="font-weight: bold;" >Tip</span> Click on the "View Actual Data" Button to check which prices and availability will send.<br /> ==Missing credit card details==<br /> When Booking.com sends the credit card number it will be available in the "Payments and Charges" tab of the booking unless it has been stored in a third party system such as Stripe. <br /> The encoded CVC number is available from the booking notification email sent to the host as the line labelled Security Code. Enter the Security Code value from the email into the booking to view the CVC.<br /> <br /> *If there is no Security Code item in the host notification email, the CVC was not collected or sent for this booking. Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to you. Contact your Booking.com rep if this is occurring and you require this information.<br /> *If credit card details are always missing and you require them, please ask Booking.com to collect and send credit card details to Beds24<br /> *If Booking.com normally sends credit card details but did not do so for a specific booking and you always want a card as security, please ask Booking.com to exclusively accept bookings with a credit card number.<br /> <br /> ==No Room codes are available==<br /> <br /> During the Setup of your connection, click on 'Get the Booking.com Room and Rate Codes for this "Property Code"' <br /> <br /> You will see the list of Rooms/Rate codes returned from Booking.com. If Booking.com does not make any rooms available. If you are sure you have rooms please forward the RUID to Booking.com support and ask them to check why they do not return any rooms.<br /> <br /> ==Error messages==<br /> Any errors reported by Booking.com will be emailed to you with the error message as returned by Booking.com. <br /> The error message usually includes information about the date, rate or room with the problem and a brief description.<br /> Below are common error messages and how to fix them.<br /> <br /> '''Access denied while trying to get rooms for hotel XXXXXX '''<br /> Check if you have received a notification from Booking.com that the connection is ready. <br /> *If not please check in the Booking.com extranet that the connection has been requested. <br /> *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces.<br /> *Click on "Connection Status" to check that the connection is properly activated.<br /> **If you see "Status" = Pending Property you need to confirm the connection in your Booking.com Extranet as explained under „Activating in Beds24 and Booking.com“ step 4 (https://wiki.beds24.com/images/1/16/Bookingconfirm.png).<br /> <br /> '''Access denied''' or '''Hotel not allowed for connection type'''<br /> *Click on "Connection Status" to check that the connection is properly activated.<br /> **If you see "Status" = Pending Property you need to confirm the connection in your Booking.com Extranet as explained under „Activating in Beds24 and Booking.com“ step 4 (https://wiki.beds24.com/images/1/16/Bookingconfirm.png).<br /> <br /> '''Updating availability hasn't been enabled for hotel 0000'''<br /> You have not activated the connection in the booking.com extranet. Please log into your booking.com extranet and activate the connection.<br /> <br /> '''SINGLE_USE_PRICING_PASSED_FOR_RLO_RATE'''<br /> Booking.com does not allow you to send a single price.<br /> Set "Booking.com Rate Type"= One Price<br /> <br /> '''OBP_PRICING_PASSED_FOR_DEFAULT_RATE'''<br /> Your Booking.com Rate Type is "Per Occupancy". The system will automatically adjust your rate type so prices for different occupancies can send. <br /> <br /> '''OCCUPANCY_NOT_VALID'''<br /> Check that "Max guests" set in SETTINGS->PROPERTIES->ROOMS->SETUP is the same as the occupancy you have set for the room in your Booking.com extranet.<br /> <br /> '''Did not set price to XX on date xxxx-xx-xx for Room 'abd' and Rate Category 'def' and occupancy x because the room has a max occupancy of x.'''<br /> You have either set the wrong number of guests in Booking.com or in SETTINGS > PROPERTIES > ROOMS > SETUP. Please correct so both numbers are the same. <br /> <br /> '''TAG_HAS_INVALID_VALUE '''<br /> 1. Your connection type does not allow the use the the Booking.com content API. If you have set to use "Occupancy Pricing" in Beds24 we can not automatically adjust your settings in Booking.com. Log into Booking.com, stop the connection and request a new one with Content API.<br /> 2. Booking.com does not support occupancy pricing for dorms. If you have dorms log into your Booking.com account and change your pricing model to "Standard" and set the Pricing model in Beds24 to "Per Day". <br /> <br /> '''Did not set price to xx.xx on date xxxx-xx-xx1 for Room xx and occupancy x because the room has a max occupancy of x.'''<br /> You are trying to send a price for a number of guests which is higher than the number of guests Booking.com has the room set for. Adjust the maximum number of guests to be the same in Beds24 and Booking.com and if required adjust your prices.<br /> <br /> '''WARN_PRICE_TOO_LOW_LIMIT'''<br /> Booking.com expects a price in a certain price range.<br /> Either adjust your price in Beds24 or try to change the limitation at Booking.com<br /> <br /> '''Not allowed to update Single Use Rate for Room''' or '''CANNOT_SET_SINGLE_USE_RATE'''<br /> Booking.com have not activated a single occupancy price for the room.<br /> Either ask Booking.com to allow a single price (set up a "Single" rate id) or set "Booking.com Rate Type" = One Price<br /> <br /> If it is a dorm: Booking.com requires the bed price be sent to them as the room price. Therefore they do not accept a single price for a dorm. Set "Booking.com Rate Type" = One Price and make sure to set your prices in all rates as a room price (and not as a single price).<br /> <br /> '''Not allowed to update Single Use Rate for Room'''<br /> Booking.com requires the bed price be sent to them as the room price. Therefore they do not accept a single price for a dorm. Set "Booking.com Rate Type"= One Price. If you want to send a single price for other rooms ask Booking.com to set up a "Single" rate id for these.<br /> <br /> '''Rooms to Sell were set below the Minimum Contracted rooms for these dates'''<br /> You have agreed to supply a minimum number of rooms to Booking.com on the mentioned dates and Beds24 is trying to update them to a number lower than your agreed minimum. Booking.com have ignored the Beds24 values on those dates and used your agreed minimum instead.<br /> *Make sure you have valid rates for the mentioned dates and no bookings from other sources<br /> *Beds24: change your inventory to send the allotment you have guaranteed Booking.com<br /> *Booking.com: Ask Booking.com to remove the guaranteed allotment<br /> <br /> '''Rate is not active''' or '''RATE_NOT_ACTIVE''' or '''RATE_NOT_ACTIVE_FOR_ROOM'''<br /> You do not have an active Booking.com rate id with this number. Please double check your rates and daily prices and select a valid Booking.com rate id from the list in 'get codes'. You can only send prices for active Booking.com rate codes. You will see your active rate codes when you click on "Get Codes". Make sure you only map these rates in you channel manager settings, daily prices and rates.<br /> <br /> '''Room is not active''' or '''ROOM_NOT_ACTIVE'''<br /> Booking.com has not activated the room for selling. Please ask Booking.com to activate it and check the room id is correct.<br /> <br /> '''Rate 123456 cannot be updated via XML'''<br /> This rate has not been activated for channel management. Ask Booking.com to activate it. <br /> <br /> '''Did not set Close Room 'XY for Rate Category 'ZZ' because of remaining Minimum Contracted Rooms on dates.....'''<br /> You have guaranteed and to have a minimum number of rooms to sell on Booking.com but the channel manager is sending a lower quantity than contracted. <br /> *Make sure you have valid rates for the mentioned dates and no bookings from other sources<br /> *Beds24: change your inventory to send the minimum contracted rooms you have guaranteed Booking.com<br /> *Booking.com: Ask Booking.com to remove the minimum contracted rooms<br /> <br /> '''Rate does not exist'''<br /> You have added a number which is not a valid Booking.com rate id into the field in the "Channels" tab of a rate/daily price. <br /> *Open your rates (Channel Tab) and make sure the correct booking.com rate id is selected from the 'get codes' list.<br /> *Open your daily prices (Enable list) and make sure the correct booking.com rate id is selected from the 'get codes' list. <br /> <br /> '''hotel 'xxxxx' not allowed for user 'Beds24ProductionServer'''' <br /> Check if you have received a notification from Booking.com that the connection is ready. <br /> *If not please check in the Booking.com extranet that the connection has been requested. <br /> *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces.<br /> <br /> '''hotel 'xxxxx' not allowed for user'''' <br /> Check if you have received a notification from Booking.com that the connection is ready. <br /> *If not please check in the Booking.com extranet that the connection has been requested. <br /> *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces.<br /> <br /> '''room/rate combination is not active''' <br /> Your codes are not correctly mapped. Check you have entered the right Booking.com mapping codes.<br /> You have added a number which is not a valid Booking.com rate id into the field in the "Channels" tab of a rate/daily price. <br /> *Open your rates (Channel Tab) and make sure the correct booking.com rate id is selected from the 'get codes' list.<br /> *Open your daily prices (Enable list) and make sure the correct booking.com rate id is selected from the 'get codes' list. <br /> <br /> '''Room reservation does not belong to this hotel reservation'''<br /> The booking was already cancelled in Booking.com before the Channel synchronisation.<br /> <br /> '''Code 150 - Changes are not permitted. This is because property 5587283 has status Open / bookable. Please contact your account manager if you want to modify latitude, longitude, property name, address'''<br /> This means that changes (to certain values like language, latitude, longitude) are not permitted because you have already put the property online. If you want to change anything now you have to contact your account manager at Booking.com and ask for the property to be reviewed again.<br /> <br /> = FAQ =<br /> '''Will I receive notifications on new bookings?'''<br /> <br /> After you activate the channel manager the channel will stop sending notifications. You will receive them from Beds24 instead.<br /> <br /> '''Do guests receive a confirmation?'''<br /> <br /> The channel confirms the booking with the guest. Beds24 will not sent a confirmation message. If you want to send one as well you can set up an Auto Action Email.<br /> <br /> '''How do I modify or cancel a booking?'''<br /> <br /> Bookings coming from a channel should be modified by the channel. Cancelling a booking in Beds24 will not cancel the booking in Booking.com and can cause a double booking. Please ask booking.com or the guest to cancel the booking in Booking.com and the cancellation will be sent to Beds24. <br /> <br /> If for some reason you need to make a change in Beds24 and do not want the channel to override it, you can set "Allow Channel Modifications" = No ("Details" tab of the booking"). If you have changed the room you can set "Allow Channel Modifications" = All but not room changes.<br /> <br /> '''How can I access credit card details?'''<br /> <br /> This is how you can [[View_Credit_Card_Details| view credit card details]]. Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to you. Contact your Booking.com rep if this is occurring and you require this information to always be sent.<br /> <br /> '''How do I add a promotion or special price?'''<br /> <br /> You can set up promotions directly in Beds24 in SETTINGS->CHANNEL MANAGER-BOOKING.COM-PROMOTIONS or in the Booking.com extranet.<br /> <br /> '''How do I add extra costs or fees?'''<br /> <br /> Extra Costs, e.g. tax, cleaning fee, service charge can be set directly in the channels extranet. <br /> <br /> '''Can I send different prices for different minimum stays or for different numbers of guests?'''<br /> <br /> Yes. You can do this either with occupancy based Daily Prices or multiple rates ids. See the "Multiple rates" section of this page. <br /> <br /> ''' have multiple Booking.com hotel ids. How do I set this up?'''<br /> <br /> The system can handle multiple properties in one account. Each Booking.com hotel requires one property in Beds24.<br /> <br /> '''I have multiple Booking.com accounts. How do I set this up? '''<br /> <br /> The system can handle multiple properties in one account. It doesn't matter whether the Booking.com properties are in different Booking.com accounts. Each Booking.com property still requires one property in Beds24, though.<br /> <br /> '''What to do when I receive an overbooking?'''<br /> <br /> *Check if you are receiving error messages by email or in the potential issues menu. Error messages need to be addressed immediately because they can mean the channel manger is able to make updates. <br /> *Entering the same Booking.com room code in multiple rooms in Beds24 can cause overbookings. Check your set up for warnings. <br /> <br /> If you can not see a problem in your set up send us a support ticket with the booking numbers and dates.<br /> <br /> '''Why did a booking not import?'''<br /> <br /> *Check if the room for which you received the booking is properly mapped. <br /> <br /> If you can not see a problem in your set up send us a support ticket with the booking number and the date the booking was made.<br /> <br /> Why is the price for the booking wrong?'''<br /> <br /> *A special offer set up in the channel may have reduced the price the channel manager sent.<br /> *Your prices are not set up as you expect.<br /> <br /> '''What are contracted rooms?'''<br /> <br /> This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels. <br /> <br /> '''What do I do when I have a no show?'''<br /> <br /> To report a no show to Booking.com open the booking and click the button in the "Details" tab.<br /> <br /> '''What do I do when a guest provides an invalid credit card number?'''<br /> <br /> Invalid cards can be reported to Booking.com via a button on the "Details" tab of the booking.<br /> <br /> If you use Stripe you can set in SETTINGS->CHANNEL MANAGER to automatically report invalid cards to Booking.com.<br /> <br /> '''I originally set my connection as a one-way connection, now I want a two-way connection'''<br /> <br /> You will need to disconnect your connection with Beds24 in the Booking.com extranet and then initiate the connection with two-way connection.</div>

Pierrebecher https://wiki.beds24.com/index.php?title=Videos&diff=17679 Videos 2020-06-05T14:00:37Z

<p>Pierrebecher: </p> <hr /> <div>== Getting Started ==<br /> <br /> [[File:Introduction_to_Beds24.mp4|640px]]<br /> <br /> <embedvideo service="youtube">https://youtu.be/XxZNtt_MkPY</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/Jd6mFFWhpRE</embedvideo><br /> <br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=S07yG0EUT88</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/c45dHrA7stE</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/nqwmt82JUVc</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/skcNhO60858</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/Ohhx1ZfPxNw</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/OuHXFfW7cUU</embedvideo><br /> <br /> [[File:Introduction_to_Account_Management_v2.mp4|640px]]<br /> <br /> == Support ==<br /> [[File:support.mp4|640px]]<br /> <br /> <br /> == Prices ==<br /> <embedvideo service="youtube">https://youtu.be/psU00sCgS4w</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/-Q8j5la_71U</embedvideo><br /> <br /> == Responsive Booking Page ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=UOK8Hs_PnOM</embedvideo><br /> <br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=lXFa0MPO8TU</embedvideo><br /> <br /> == Booking Page ==<br /> <embedvideo service="youtube">https://youtu.be/DKd8BBgRgi4</embedvideo><br /> <embedvideo service="youtube">http://www.youtube.com/watch?v=qVOGr_mqYJA</embedvideo><br /> <br /> == Deposit Collection ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=ImFgoPKGUNs</embedvideo><br /> == Invoice ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=wZr1_j7PJ0I</embedvideo><br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=WLnWFq_Ch9I</embedvideo><br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=_vrcWnqVpNU</embedvideo><br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=GTAOOdEKxfY</embedvideo><br /> <br /> == Housekeeping, Cleaning ==<br /> <embedvideo service="youtube">https://youtu.be/AxPfVUxXNbA</embedvideo><br /> <br /> == Reports ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=cY4-NSPNaLo</embedvideo><br /> <br /> == Channel Manager ==<br /> <embedvideo service="youtube">https://youtu.be/-SbeMMSk8wc</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/C5bfXOEtve4</embedvideo><br /> <br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=srFXZFqUVjw</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/T-I3CnXnvZQ</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/qfwM2SiiLI8</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/T-I3CnXnvZQ</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/qfwM2SiiLI8</embedvideo><br /> <br /> == Jomres ==<br /> <embedvideo service="youtube">https://youtu.be/-bWOoJsZXIg</embedvideo><br /> <br /> == Tips & Tricks ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=pQtMTcZidR0</embedvideo></div>

Pierrebecher https://wiki.beds24.com/index.php?title=Videos&diff=17627 Videos 2020-06-03T15:56:40Z

<p>Pierrebecher: </p> <hr /> <div>== Getting Started ==<br /> <br /> <embedvideo service="youtube">https://youtu.be/ZNR_FCfpdCc</embedvideo><br /> <br /> [[File:Introduction_to_Beds24.mp4|640px]]<br /> <br /> <embedvideo service="youtube">https://youtu.be/XxZNtt_MkPY</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/Jd6mFFWhpRE</embedvideo><br /> <br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=S07yG0EUT88</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/c45dHrA7stE</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/nqwmt82JUVc</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/skcNhO60858</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/Ohhx1ZfPxNw</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/OuHXFfW7cUU</embedvideo><br /> <br /> [[File:Introduction_to_Account_Management_v2.mp4|640px]]<br /> <br /> == Support ==<br /> [[File:support.mp4|640px]]<br /> <br /> <br /> == Prices ==<br /> <embedvideo service="youtube">https://youtu.be/psU00sCgS4w</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/-Q8j5la_71U</embedvideo><br /> <br /> == Responsive Booking Page ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=UOK8Hs_PnOM</embedvideo><br /> <br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=lXFa0MPO8TU</embedvideo><br /> <br /> == Booking Page ==<br /> <embedvideo service="youtube">https://youtu.be/DKd8BBgRgi4</embedvideo><br /> <embedvideo service="youtube">http://www.youtube.com/watch?v=qVOGr_mqYJA</embedvideo><br /> <br /> == Deposit Collection ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=ImFgoPKGUNs</embedvideo><br /> == Invoice ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=wZr1_j7PJ0I</embedvideo><br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=WLnWFq_Ch9I</embedvideo><br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=_vrcWnqVpNU</embedvideo><br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=GTAOOdEKxfY</embedvideo><br /> <br /> == Housekeeping, Cleaning ==<br /> <embedvideo service="youtube">https://youtu.be/AxPfVUxXNbA</embedvideo><br /> <br /> == Reports ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=cY4-NSPNaLo</embedvideo><br /> <br /> == Channel Manager ==<br /> <embedvideo service="youtube">https://youtu.be/-SbeMMSk8wc</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/C5bfXOEtve4</embedvideo><br /> <br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=srFXZFqUVjw</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/T-I3CnXnvZQ</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/qfwM2SiiLI8</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/T-I3CnXnvZQ</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/qfwM2SiiLI8</embedvideo><br /> <br /> == Jomres ==<br /> <embedvideo service="youtube">https://youtu.be/-bWOoJsZXIg</embedvideo><br /> <br /> == Tips & Tricks ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=pQtMTcZidR0</embedvideo></div>

Pierrebecher https://wiki.beds24.com/index.php?title=File:Introduction_to_Beds24.mp4&diff=17626 File:Introduction to Beds24.mp4 2020-06-03T15:56:07Z

<p>Pierrebecher: Pierrebecher uploaded a new version of File:Introduction to Beds24.mp4</p> <hr /> <div></div>

Pierrebecher https://wiki.beds24.com/index.php?title=File:Introduction_to_Beds24.mp4&diff=17625 File:Introduction to Beds24.mp4 2020-06-03T15:51:15Z

<p>Pierrebecher: </p> <hr /> <div></div>

Pierrebecher https://wiki.beds24.com/index.php?title=Videos&diff=17624 Videos 2020-06-03T15:47:55Z

<p>Pierrebecher: </p> <hr /> <div>== Getting Started ==<br /> <br /> <embedvideo service="youtube">https://youtu.be/ZNR_FCfpdCc</embedvideo><br /> <br /> [[File:video.mp4|640px]]<br /> <br /> <embedvideo service="youtube">https://youtu.be/XxZNtt_MkPY</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/Jd6mFFWhpRE</embedvideo><br /> <br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=S07yG0EUT88</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/c45dHrA7stE</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/nqwmt82JUVc</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/skcNhO60858</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/Ohhx1ZfPxNw</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/OuHXFfW7cUU</embedvideo><br /> <br /> [[File:Introduction_to_Account_Management_v2.mp4|640px]]<br /> <br /> == Support ==<br /> [[File:support.mp4|640px]]<br /> <br /> <br /> == Prices ==<br /> <embedvideo service="youtube">https://youtu.be/psU00sCgS4w</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/-Q8j5la_71U</embedvideo><br /> <br /> == Responsive Booking Page ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=UOK8Hs_PnOM</embedvideo><br /> <br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=lXFa0MPO8TU</embedvideo><br /> <br /> == Booking Page ==<br /> <embedvideo service="youtube">https://youtu.be/DKd8BBgRgi4</embedvideo><br /> <embedvideo service="youtube">http://www.youtube.com/watch?v=qVOGr_mqYJA</embedvideo><br /> <br /> == Deposit Collection ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=ImFgoPKGUNs</embedvideo><br /> == Invoice ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=wZr1_j7PJ0I</embedvideo><br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=WLnWFq_Ch9I</embedvideo><br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=_vrcWnqVpNU</embedvideo><br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=GTAOOdEKxfY</embedvideo><br /> <br /> == Housekeeping, Cleaning ==<br /> <embedvideo service="youtube">https://youtu.be/AxPfVUxXNbA</embedvideo><br /> <br /> == Reports ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=cY4-NSPNaLo</embedvideo><br /> <br /> == Channel Manager ==<br /> <embedvideo service="youtube">https://youtu.be/-SbeMMSk8wc</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/C5bfXOEtve4</embedvideo><br /> <br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=srFXZFqUVjw</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/T-I3CnXnvZQ</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/qfwM2SiiLI8</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/T-I3CnXnvZQ</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/qfwM2SiiLI8</embedvideo><br /> <br /> == Jomres ==<br /> <embedvideo service="youtube">https://youtu.be/-bWOoJsZXIg</embedvideo><br /> <br /> == Tips & Tricks ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=pQtMTcZidR0</embedvideo></div>

Pierrebecher https://wiki.beds24.com/index.php?title=Setting/roomsunitnames&diff=17500 Setting/roomsunitnames 2020-05-27T12:27:13Z

<p>Pierrebecher: </p> <hr /> <div>If you have more than one of this room type, please give each unit an individual name for internal use (e.g. Room 1, Room 2, etc.). Please put one unit name per row. <br /> <br /> Enter a name for each individual unit of this room type one per line.<br /> <br /> Additional information about each unit can be added on the same line after the name and accessed via template variables.<br /> <br /> Add a pipe symbol "|" after the name and then the additional information.<br /> <br /> A second set of addition information can be added after another pipe symbol.<br /> <br /> i.e. <br /> <br /> The following line will display in template variables as follows:<br /> <br /> Unit name | description for showing in template variable | second piece of information<br /> <br /> [UNITNAME] = Unit name<br /> <br /> [UNITNAME:1] = description for showing in template variable<br /> <br /> [UNITNAME:2] = second piece of information<br /> <br /> Example:<br /> <br /> You have 2 units (100 and 101). Check-in for 100 is from 3.00 pm and check-in for 101 is from 4.00 pm<br /> <br /> Additionally you want to add a specific key code for each unit.<br /> <br /> In "Unitname" enter:<br /> <br /> 100|3.00 pm|12<br><br /> 101|4.00 pm|98<br /> <br /> This would yield the following template variables:<br /> <br /> For unit '100':<br /> <br /> [UNITNAME] = 100<br><br /> [UNITNAME:1] = 3.00 pm<br><br /> [UNITNAME:2] = 12<br /> <br /> For unit '101':<br /> <br /> [UNITNAME] = 101<br><br /> [UNITNAME:1] = 4.00 pm<br><br /> [UNITNAME:2] = 98</div>

Pierrebecher https://wiki.beds24.com/index.php?title=Videos&diff=17383 Videos 2020-05-21T13:36:35Z

<p>Pierrebecher: </p> <hr /> <div>== Getting Started ==<br /> <br /> <embedvideo service="youtube">https://youtu.be/ZNR_FCfpdCc</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/XxZNtt_MkPY</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/Jd6mFFWhpRE</embedvideo><br /> <br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=S07yG0EUT88</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/c45dHrA7stE</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/nqwmt82JUVc</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/skcNhO60858</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/Ohhx1ZfPxNw</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/OuHXFfW7cUU</embedvideo><br /> <br /> [[File:Introduction_to_Account_Management_v2.mp4|640px]]<br /> <br /> == Support ==<br /> [[File:support.mp4|640px]]<br /> <br /> <br /> == Prices ==<br /> <embedvideo service="youtube">https://youtu.be/psU00sCgS4w</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/-Q8j5la_71U</embedvideo><br /> <br /> == Responsive Booking Page ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=UOK8Hs_PnOM</embedvideo><br /> <br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=lXFa0MPO8TU</embedvideo><br /> <br /> == Booking Page ==<br /> <embedvideo service="youtube">https://youtu.be/DKd8BBgRgi4</embedvideo><br /> <embedvideo service="youtube">http://www.youtube.com/watch?v=qVOGr_mqYJA</embedvideo><br /> <br /> == Deposit Collection ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=ImFgoPKGUNs</embedvideo><br /> == Invoice ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=wZr1_j7PJ0I</embedvideo><br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=WLnWFq_Ch9I</embedvideo><br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=_vrcWnqVpNU</embedvideo><br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=GTAOOdEKxfY</embedvideo><br /> <br /> == Housekeeping, Cleaning ==<br /> <embedvideo service="youtube">https://youtu.be/AxPfVUxXNbA</embedvideo><br /> <br /> == Reports ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=cY4-NSPNaLo</embedvideo><br /> <br /> == Channel Manager ==<br /> <embedvideo service="youtube">https://youtu.be/-SbeMMSk8wc</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/C5bfXOEtve4</embedvideo><br /> <br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=srFXZFqUVjw</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/T-I3CnXnvZQ</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/qfwM2SiiLI8</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/T-I3CnXnvZQ</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/qfwM2SiiLI8</embedvideo><br /> <br /> == Jomres ==<br /> <embedvideo service="youtube">https://youtu.be/-bWOoJsZXIg</embedvideo><br /> <br /> == Tips & Tricks ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=pQtMTcZidR0</embedvideo></div>

Pierrebecher https://wiki.beds24.com/index.php?title=Videos&diff=17382 Videos 2020-05-21T13:34:22Z

<p>Pierrebecher: </p> <hr /> <div>== Getting Started ==<br /> <br /> <embedvideo service="youtube">https://youtu.be/ZNR_FCfpdCc</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/XxZNtt_MkPY</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/Jd6mFFWhpRE</embedvideo><br /> <br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=S07yG0EUT88</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/c45dHrA7stE</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/nqwmt82JUVc</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/skcNhO60858</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/Ohhx1ZfPxNw</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/OuHXFfW7cUU</embedvideo><br /> <br /> [[File:Introduction_to_Account_Management_v2.mp4.mp4|640px]]<br /> <br /> == Support ==<br /> [[File:support.mp4|640px]]<br /> <br /> <br /> == Prices ==<br /> <embedvideo service="youtube">https://youtu.be/psU00sCgS4w</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/-Q8j5la_71U</embedvideo><br /> <br /> == Responsive Booking Page ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=UOK8Hs_PnOM</embedvideo><br /> <br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=lXFa0MPO8TU</embedvideo><br /> <br /> == Booking Page ==<br /> <embedvideo service="youtube">https://youtu.be/DKd8BBgRgi4</embedvideo><br /> <embedvideo service="youtube">http://www.youtube.com/watch?v=qVOGr_mqYJA</embedvideo><br /> <br /> == Deposit Collection ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=ImFgoPKGUNs</embedvideo><br /> == Invoice ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=wZr1_j7PJ0I</embedvideo><br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=WLnWFq_Ch9I</embedvideo><br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=_vrcWnqVpNU</embedvideo><br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=GTAOOdEKxfY</embedvideo><br /> <br /> == Housekeeping, Cleaning ==<br /> <embedvideo service="youtube">https://youtu.be/AxPfVUxXNbA</embedvideo><br /> <br /> == Reports ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=cY4-NSPNaLo</embedvideo><br /> <br /> == Channel Manager ==<br /> <embedvideo service="youtube">https://youtu.be/-SbeMMSk8wc</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/C5bfXOEtve4</embedvideo><br /> <br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=srFXZFqUVjw</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/T-I3CnXnvZQ</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/qfwM2SiiLI8</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/T-I3CnXnvZQ</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/qfwM2SiiLI8</embedvideo><br /> <br /> == Jomres ==<br /> <embedvideo service="youtube">https://youtu.be/-bWOoJsZXIg</embedvideo><br /> <br /> == Tips & Tricks ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=pQtMTcZidR0</embedvideo></div>

Pierrebecher https://wiki.beds24.com/index.php?title=File:Introduction_to_Account_Management_v2.mp4&diff=17381 File:Introduction to Account Management v2.mp4 2020-05-21T13:33:47Z

<p>Pierrebecher: </p> <hr /> <div></div>

Pierrebecher https://wiki.beds24.com/index.php?title=Videos&diff=17380 Videos 2020-05-21T13:28:45Z

<p>Pierrebecher: </p> <hr /> <div>== Getting Started ==<br /> <br /> <embedvideo service="youtube">https://youtu.be/ZNR_FCfpdCc</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/XxZNtt_MkPY</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/Jd6mFFWhpRE</embedvideo><br /> <br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=S07yG0EUT88</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/c45dHrA7stE</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/nqwmt82JUVc</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/skcNhO60858</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/Ohhx1ZfPxNw</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/OuHXFfW7cUU</embedvideo><br /> <br /> [[File:Introduction to Account Management.mp4|640px]]<br /> <br /> [[File:Upload.mp4|640px]]<br /> <br /> == Support ==<br /> [[File:support.mp4|640px]]<br /> <br /> <br /> == Prices ==<br /> <embedvideo service="youtube">https://youtu.be/psU00sCgS4w</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/-Q8j5la_71U</embedvideo><br /> <br /> == Responsive Booking Page ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=UOK8Hs_PnOM</embedvideo><br /> <br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=lXFa0MPO8TU</embedvideo><br /> <br /> == Booking Page ==<br /> <embedvideo service="youtube">https://youtu.be/DKd8BBgRgi4</embedvideo><br /> <embedvideo service="youtube">http://www.youtube.com/watch?v=qVOGr_mqYJA</embedvideo><br /> <br /> == Deposit Collection ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=ImFgoPKGUNs</embedvideo><br /> == Invoice ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=wZr1_j7PJ0I</embedvideo><br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=WLnWFq_Ch9I</embedvideo><br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=_vrcWnqVpNU</embedvideo><br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=GTAOOdEKxfY</embedvideo><br /> <br /> == Housekeeping, Cleaning ==<br /> <embedvideo service="youtube">https://youtu.be/AxPfVUxXNbA</embedvideo><br /> <br /> == Reports ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=cY4-NSPNaLo</embedvideo><br /> <br /> == Channel Manager ==<br /> <embedvideo service="youtube">https://youtu.be/-SbeMMSk8wc</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/C5bfXOEtve4</embedvideo><br /> <br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=srFXZFqUVjw</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/T-I3CnXnvZQ</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/qfwM2SiiLI8</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/T-I3CnXnvZQ</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/qfwM2SiiLI8</embedvideo><br /> <br /> == Jomres ==<br /> <embedvideo service="youtube">https://youtu.be/-bWOoJsZXIg</embedvideo><br /> <br /> == Tips & Tricks ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=pQtMTcZidR0</embedvideo></div>

Pierrebecher https://wiki.beds24.com/index.php?title=File:Introduction_to_Account_Management.mp4&diff=17379 File:Introduction to Account Management.mp4 2020-05-21T13:24:37Z

<p>Pierrebecher: </p> <hr /> <div></div>

Pierrebecher https://wiki.beds24.com/index.php?title=Videos&diff=17378 Videos 2020-05-21T13:24:05Z

<p>Pierrebecher: </p> <hr /> <div>== Getting Started ==<br /> <br /> <embedvideo service="youtube">https://youtu.be/ZNR_FCfpdCc</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/XxZNtt_MkPY</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/Jd6mFFWhpRE</embedvideo><br /> <br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=S07yG0EUT88</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/c45dHrA7stE</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/nqwmt82JUVc</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/skcNhO60858</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/Ohhx1ZfPxNw</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/OuHXFfW7cUU</embedvideo><br /> <br /> [[File:Introduction to Account Management.mp4|640px]]<br /> <br /> == Support ==<br /> [[File:support.mp4|640px]]<br /> <br /> <br /> == Prices ==<br /> <embedvideo service="youtube">https://youtu.be/psU00sCgS4w</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/-Q8j5la_71U</embedvideo><br /> <br /> == Responsive Booking Page ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=UOK8Hs_PnOM</embedvideo><br /> <br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=lXFa0MPO8TU</embedvideo><br /> <br /> == Booking Page ==<br /> <embedvideo service="youtube">https://youtu.be/DKd8BBgRgi4</embedvideo><br /> <embedvideo service="youtube">http://www.youtube.com/watch?v=qVOGr_mqYJA</embedvideo><br /> <br /> == Deposit Collection ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=ImFgoPKGUNs</embedvideo><br /> == Invoice ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=wZr1_j7PJ0I</embedvideo><br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=WLnWFq_Ch9I</embedvideo><br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=_vrcWnqVpNU</embedvideo><br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=GTAOOdEKxfY</embedvideo><br /> <br /> == Housekeeping, Cleaning ==<br /> <embedvideo service="youtube">https://youtu.be/AxPfVUxXNbA</embedvideo><br /> <br /> == Reports ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=cY4-NSPNaLo</embedvideo><br /> <br /> == Channel Manager ==<br /> <embedvideo service="youtube">https://youtu.be/-SbeMMSk8wc</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/C5bfXOEtve4</embedvideo><br /> <br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=srFXZFqUVjw</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/T-I3CnXnvZQ</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/qfwM2SiiLI8</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/T-I3CnXnvZQ</embedvideo><br /> <br /> <embedvideo service="youtube">https://youtu.be/qfwM2SiiLI8</embedvideo><br /> <br /> == Jomres ==<br /> <embedvideo service="youtube">https://youtu.be/-bWOoJsZXIg</embedvideo><br /> <br /> == Tips & Tricks ==<br /> <embedvideo service="youtube">https://www.youtube.com/watch?v=pQtMTcZidR0</embedvideo></div>

Pierrebecher https://wiki.beds24.com/index.php?title=Sell_room_as_dorm_and_private_room&diff=16497 Sell room as dorm and private room 2020-04-09T12:32:57Z

<p>Pierrebecher: </p> <hr /> <div>[[Category:Bookings]]<br /> [[Category:How to]]<br /> [[Category:Rooms]]<br /> [[Category:Room Linking and Dependencies]]<br /> ''This page explains how to sell a room as a dorm and also offer it as a private room''<br /> <br /> '''Example''': You have a dorm with 4 beds which you also sell as a private family room.<br /> <br /> 1. Go to SETTINGS->PROPERTIES->ROOMS and create a private room with a max. occupancy of 4 guests and a dorm with 4 beds ([[Hostel and Retreat Setup|please see the set up instructions for hostels]]). <br /> <br /> 2. Go to SETTINGS->PROPERTIES->ROOMS->DEPENDENCIES and set<br /> <br /> Private Room:<br /> *Requires Availability in = Dorm<br /> *Combination Logic: 4 units (the number of dorm beds you have) must be available<br /> <br /> Dorm:<br /> *Requires Availability in = Private room<br /> *Combination Logic: 1 unit must be available<br /> <br /> Leave all other settings set to the defaults.<br /> <br /> '''Note''': If you are using dependencies please test thoroughly to make sure your set up reflects your rules. If you are connecting one physical room more than once to a booking channel you are risking overbookings.</div>

Pierrebecher https://wiki.beds24.com/index.php?title=Category:Sub_Account&diff=16462 Category:Sub Account 2020-04-06T09:17:29Z

<p>Pierrebecher: </p> <hr /> <div>[[Category:Account]]<br /> [[Category:Agents]]<br /> [[Category:Customise_Control_Panel]]<br /> <br /> ''This page is about the menu Account Management (Click on the 'User' icon on the top right and then on 'Account Management, in the old control panel SUB ACCOUNT in the top right)''<br /> Each account can have sub accounts with a unique username and password. Sub accounts can be given restricted or full access to other accounts or individual properties. A sub account can also contain it's own properties. <br /> <br /> Only one person at a time can log in to any account or sub account.<br /> <br /> == Sub Accounts ==<br /> A property is always owned by one account or sub account but it can be set up to be accessed from other accounts. It inherits it's account level settings from this owner account. Therefore a property should be owned by the account which manages the property and whose Email address is used to send out confirmation messages and other system Emails. <br /> <br /> *If a property is managed mainly in the master account and the sub account just needs access to see certain information or to perform certain tasks it should be owned by the master account. In this case sub accounts are given access to the property.<br /> <br /> *If a property is managed mainly by the sub account and the master accounts just needs access it should be owned by the sub account. In this case the master account is given access to the property.<br /> <br /> Click on the 'User' icon on the top right and then on 'Account Management (in the old control panel SUB ACCOUNT in the top right) to create new sub accounts or manage existing sub accounts<br /> <br /> Global sub account settings apply to all sub accounts in one master account<br /> <br /> [[Image:Account-List.png|500px|link=]]<br /> [[Media:Account-List.png|view large]]<br /> <br /> Click on "Manage" to apply settings to an individual sub account<br /> <br /> [[Image:Sub-Account-Settings.png|500px|link=]]<br /> [[Media:Sub-Account-Settings.png|view large]]<br /> <br /> == Create a Sub Account ==<br /> Click on the 'User' icon on the top right and then on 'Account Management (in the old control panel SUB ACCOUNT in the top right) then on "CREATE NEW SUB ACCOUNT". Enter username password and Email.<br /> <br /> You can also [[Integromat.com#Create_a_Subaccount_from_a_Google_Form|create a subaccount via Integromat]].<br /> <br /> *Go to Account Settings <br /> <br /> *Assign the ROLE for Sub Account <br /> <br /> The "Role" determines access rights:<br /> *Admin: all rights<br /> *Co Master: all rights to the properties which the sub account owns and to which the sub account has access; access to the master accounts sub account menu; can change sub accounts in the master account and create sub accounts in the master account but does not have sub accounts of it own. <br /> *Sub Master: all rights to the properties which the sub account owns and to which the sub account has access; can have sub accounts of its own.<br /> *No Credit Card: all rights but no access to credit cards.<br /> *Accountant: Access to Standard Reports - Financial Reports and Read only access to CALENDAR Booking Grid.<br /> *Read Only: All parts of the control panel can be seen but not changed. <br /> *Back Office: All parts of the control panel can be seen and edited except for "SETTINGS" .<br /> *Back Office 2: All parts of the control panel can be seen be seen and edited except "SETTINGS" are "read only".<br /> *Front Desk: Has read and write rights for "bookings" and "guests". No access to SETTINGS, CUSTOM REPORTS and Standard reports with revenue information. Read only access to all other areas.<br /> *Front Desk 2: Has read only access to all areas of the control panel. Has read and write rights for "bookings" and "guests". <br /> *Cleaner: Read only access to bookings in the CALENDAR. Access to standard reports "Cleaning", "Daily Activity", "Cleaning Brief" and "Daily Unit Activity".<br /> *Cleaner Manager: Read only access to bookings in the CALENDAR. Can open the booking and see details. Access to standard reports "Arrival", "Departure", "Current Guests", "Cleaning", "Daily Activity", "Cleaning Brief" and "Daily Unit Activity".<br /> *Channelmanager: Access to DASHBBOARD, CALENDAR, BOOKINGS, RATES, in SETTINGS they can see property setting, room setting, channel settings. <br /> *Agent: Access to the CALENDAR only. Can add and manage own bookings if he has write access to a property. Bookings from other sources only show as blocked dates. Any rooms with a sell priority less than 10 are hidden. This allows the creation of rooms "hidden" from the agent.<br /> *Agent 2: Access to the CALENDAR and BOOKINGS only. Can add and manage own bookings and prices if he has write access to a property. Bookings from other sources only show as blocked dates. ny rooms with a sell priority less than 10 are hidden. This allows the creation of rooms "hidden" from the agent.<br /> *Agent 3: Access to the DASHBOARD, CALENDAR, and BOOKINGS only. Can add and manage own bookings and prices if he has write access to a property. Bookings from other sources only show as blocked dates. Any rooms with a sell priority less than 10 are hidden. This allows the creation of rooms "hidden" from the agent.<br /> *No Access: This role can be used to block a sub accounts access. <br /> <br /> <br /> NOTE: The following roles have access to credit card details: "Admin", "Read Only", "Back Office" and "Front Desk". Credit card access is set per property. See further down how to allow credit card access for a property. To prohibit credit card access enter the word ''creditcard'' in "Hide menu pages".<br /> <br /> <br /> Settings below can be left as default and updated in sub account if ROLE has permissions, otherwise can be set by the Master Account. <br /> <br /> *Allow Delete Bookings - set if you allow the sub account to delete bookings<br /> <br /> *Outgoing Email - Set whether this sub account can use the master account outgoing email settings for sending email. Required if you want the sub account to send auto action emails.<br /> <br /> *Support Tickets - Specify if the account can send support tickets and if so, who will answer them.<br /> <br /> *Write Access Bookings - Set if this account can modify bookings created by other accounts<br /> <br /> *Invoicee visibility - Invoicee visibility within bookings (all in Property owner or only those created in sub account)<br /> <br /> *Include actions from - Include auto actions from another account, they will be visible in Bookings with 'Manual' trigger.<br /> <br /> *Maximum Google Ads Commission = 999999 (default)<br /> <br /> *Account<br /> **Check Account Info<br /> **Account Template Variables<br /> <br /> *Preferences<br /> **Control Panel<br /> **Control Panel Calendar<br /> **Bookings<br /> **Highlight Colours<br /> <br /> *Outgoing Email<br /> **Setup the outgoing email service for the sub account, required to send emails from the sub account.<br /> <br /> *Host Notifications<br /> **can be set by Master account or in each Sub Account if ROLE allows access.<br /> <br /> *Account Access<br /> **Update Sub Account email address<br /> **Required if sub account will be using API<br /> <br /> === Clone Account Settings ===<br /> <br /> Click on "Clone Account Settings" button to select settings to apply from one account to another account/sub account.<br /> <br /> It is possible to clone settings from one Account to a Sub Account<br /> <br /> * Dashboard<br /> * Account<br /> * Account Access<br /> * Account Preferences<br /> * Outgoing Email<br /> * Host Notifications<br /> * Booking Page > Multiple Properties<br /> * Booking Page > Internationalization<br /> * Channel Manager<br /> * Custom Reports<br /> * Guest Management > Auto Actions (visible when you select the account to clone from)<br /> * Guest Management > Invoicee (visible when you select the account to clone from)<br /> <br /> === Give Sub Account Access to all Properties in the Master Account===<br /> *Click on ACCOUNT LIST <br /> *Click on MANAGE ACCOUNT for the Sub Account<br /> *in "Access All Properties in Another Account" select the account that can be accessed. Set which areas the sub account can access "read only" and which "read and write"<br /> *if required block sub accounts from selected pages in "Menu Settings"<br /> <br /> === Give Sub Accounts Access to Selected Properties in the Master Account===<br /> *Click on ACCOUNT LIST <br /> *Click on MANAGE ACCOUNT for the Master Account<br /> *in the "Property List" click on "MANAGE PROPERTY" for the property you allow the sub account to access<br /> *in "Make Property Available in Multiple Accounts" set "Make Property Available In Sub Account" to the sub account which can access the property then SAVE<br /> *After you have saved you can set which "Access Rights" the sub account has<br /> *if required block sub accounts from selected pages in "Menu Settings"<br /> <br /> === Remove Sub Accounts Access to Selected Properties in the Master Account===<br /> *Click on ACCOUNT LIST <br /> *Click on MANAGE ACCOUNT for the Master Account<br /> *in the "Property List" click on "MANAGE PROPERTY" for the property you allow the sub account to access<br /> *in "Make Property Available in Multiple Accounts" click 'REMOVE' then SAVE<br /> <br /> ===Specify Access Rights===<br /> In ACCOUNT LIST-MANAGE ACCOUNT for the specific sub account you can specify the access rights:<br /> *Control Panel: defines if the property is visible in the controls read-only mode or visible with write access. <br /> *Inventory Linking: controls if the prices and availability can be linked. Values are visible in read-only mode or visible with write access. <br /> *Booking Linking: defines if the bookings from the property are hidden, visible in read-only mode or visible with write access. <br /> <br /> Note: If you include bookings from another property you will also need to allow "Booking Linking" from the property which owns the booking to see them.<br /> <br /> === Hide Menus and/or Settings from Sub Account or make them read only===<br /> You can <br /> *make whole pages "read only"<br /> *hide whole pages <br /> *hide individual settings <br /> <br /> If you want to limit individual sub accounts click on "Manage Account" and use the settings there.<br /> <br /> To apply the limitations to all sub accounts use the "Global Sub Account Settings" under "Account List"<br /> <br /> <span class="circle" >{{#fas:lightbulb}} Tip</span> If you limit settings for all sub account you can make them visible and/or readalbe selected sub account by adding a ! symbol in front of the page/setting which is globally hidden. You might need to enter the code in both "Read Only Menu Pages" and "Hide Menu Pages" to make them visible and writeable. <br /> <br /> Example: The entry '''dashboard''' in "Hide menu pages" in "Global Sub Account Settings" will hide the dashboard page from all sub accounts. If you enter '''!dashboard''' in the "Hide menu pages" for an individual sub account they will see the dashboard.<br /> <br /> ==== Hide whole menu pages ====<br /> *To find out the identifier of a page you can look at the URL. The identifier is the word after 'pagetype='.<br /> *Enter the identifier here: Accounts Menu > Account List > Manage Account > Menu Settings > Hide menu pages<br /> <br /> EXAMPLES:<br /> <br /> <i>synchroniser</i> - hides ALL Channel Manager pages<br /> <br /> <i>syncroniserbookingcomxml</i> - hides only the Booking.com channel manager page.<br /> <br /> <i>settings</i> - hides the menu 'Settings'<br /> <br /> <i>settings,rates</i> - hides the menus 'Settings' and 'Rates'<br /> <br /> <i>report</i> - hides the menu 'Reports' (This is an exception as this identifier is never visible.)<br /> <br /> <i>reports</i> - hides the sub menu 'Standard Reports' from the drop-down menu 'Reports'<br /> <br /> <i>reports2</i> - hides the sub menu 'Custom Reports' from the drop-down menu 'Reports'<br /> <br /> <i>reportlogs2</i> - hides the sub menu 'Booking Page Log' from the drop-down menu 'Reports'<br /> <br /> ==== Hide individual settings ====<br /> *Click on "Manage" for the sub account<br /> *Click on "Login"<br /> *Go to the setting you want to hide <br /> *Click on the copy icon next to the setting<br /> *Click on "Hide"<br /> <br /> Note: The copy icon is not available for all settings. Contact us if you want to hide a setting which does not have a copy icon. <br /> <br /> ==== Hide specific tabs or sub menus from menu pages ====<br /> ===== Bookings=====<br /> <i><br /> bookings-calendar<br /> </i><br /> <br /> ===== Rates =====<br /> <i><br /> rates-list<br /> <br /> rates-calendar<br /> <br /> rates-channels<br /> </i><br /> <br /> ==== Hide specific tabs from popup menus ====<br /> ===== Booking popup =====<br /> <i><br /> bookedit-info<br /> <br /> bookedit-summary<br /> <br /> bookedit-detail<br /> <br /> bookedit-charges<br /> <br /> bookedit-invoice<br /> <br /> bookedit-guest<br /> <br /> bookedit-log<br /> <br /> bookedit-mail<br /> </i><br /> <br /> ===== Rate popup =====<br /> <i><br /> rateedit-rooms<br /> <br /> rateedit-discounts<br /> <br /> rateedit-upsell<br /> <br /> rateedit-channels<br /> </i><br /> <br /> <br /> ==== Hide individual standard reports ====<br /> Enter the following phrases in "Hide menu pages".<br /> <br /> reports-guestsandhousekeeping - hide all guests and housekeeping report<br /> <br /> reports-occupancy - this hides all occupancy reports<br /> <br /> reports-financial - this hides all financial reports<br /> <br /> reports-invoices - this hides all invoice reports<br /> <br /> reports-payments - this hides all payments reports<br /> <br /> reports-monthlyrevenue - this hides all monthly revenue reports<br /> <br /> reports-arrivals<br /> <br /> reports-departures<br /> <br /> reports-dailyactivity<br /> <br /> reports-dailyunitactivity<br /> <br /> reports-dailyunitnotes<br /> <br /> reports-currentguests<br /> <br /> reports-cleaning<br /> <br /> reports-cleaningbrief<br /> <br /> reports-invoices<br /> <br /> reports-occupancy<br /> <br /> reports-monthlyrevenue<br /> <br /> reports-financial<br /> <br /> reports-country<br /> <br /> reports-payments<br /> </i><br /> <br /> ==== Hide certain functions ====<br /> ===== Hide the 'Show' options in the Calendar =====<br /> <br /> Log into the sub account, go to the calendar and untick all the options you don't want. Log out and log into the master account. Go to the 'Sub Accounts' menu and click on 'Manage Account' for the sub account. Add the following code in the field "Control panel custom CSS":<br /> <br /> .dashgridshowfilter{display:none;}<br /> <br /> This hides the 'Show' drop-down function in the sub account. The user can only see the options that you have left ticked and they can't tick them back on because the drop-down is not there anymore.<br /> <br /> ===== Hide the 'Delete' button in the booking popup =====<br /> <br /> Go to SUB ACCOUNTS and add the following code in the field "Control panel custom CSS" for the sub account:<br /> <br /> .pagetypeajaxbookedit .b24btn_Delete{display: none}<br /> <br /> ===== Hide the 'Add Booking' button (suitcase icon) in the calendar =====<br /> <br /> Go to SUB ACCOUNTS and add the following code in the field "Control panel custom CSS" for the sub account:<br /> <br /> .icon-suitcase, .b24btn_AddBooking{display:none}<br /> <br /> For more possibilities using custom CSS have a look at this page: [https://wiki.beds24.com/index.php/Custom_CSS Custom CSS]<br /> <br /> === Allow Sub Accounts to View Credit Card Details ===<br /> This is set per property. <br /> <br /> *Click on "Manage Account" for the Master Account, to see the property list. <br /> <br /> In the "Property List" <br /> *click on "MANAGE PROPERTY" and set "View Credit Cards" = Owner and linked accounts.<br /> <br /> === Set Sub Account to send Email from their own Email Address ===<br /> *Log into the sub account and go SETTINGS->ACCOUNT->OUTGOING EMAIL. Set the system up to use the sub accounts Email address following the instructions (click on HELP in the top right menu).<br /> *Go to SUB ACCOUNTS <br /> *Click on Manage Account <br /> *Go to Account Settings and set "Outgoing Email"= Never use Master Account or Use Master Account as Fallback.<br /> <br /> === Block Sub Accounts from sending SMS===<br /> Hide the menu pages by adding<br /> <br /> automail.smsenable,owners.smsenable,owners.smsenable2<br /> <br /> in "Hide menu pages".<br /> <br /> ===Messages and Pop-up news to Sub Accounts ===<br /> The function "Message to Account" allows to send information to all sub accounts. <br /> <br /> When you click on "Manage Account" you can also create messages for individual sub accounts.<br /> <br /> === Make Sub Account Properties available in the Master Account ===<br /> *Click on ACCOUNT LIST <br /> *Click on MANAGE ACCOUNT for the Sub Account<br /> *Click on MANAGE PROPERTY for the Property<br /> *Set "Available in Master Account" to enable.<br /> <br /> Note: Required if you have Auto Actions in the Master Account that you want to trigger across multiple accounts/properties. <br /> In Auto Action : Trigger Tab > Property = 'All visible in account'<br /> <br /> === Delete a Sub Account ===<br /> <br /> It is only possible to delete a sub account if the property they own has no future bookings, see the details in 'Manage Bookings in a Property' for more details. <br /> <br /> It is only possible to delete a sub account if they have no Auto Actions. <br /> <br /> *Go to SETTINGS -> GUEST MANAGEMENT -> AUTO ACTIONS <br /> *Click 'Edit' open the Auto Action <br /> *Click 'Delete' <br /> <br /> Once the properties/bookings/auto actions are deleted then <br /> *Go to SUB ACCOUNT, <br /> *Click on 'Manage Account' for the Sub Account, <br /> *Scroll to the bottom of the page<br /> *Click 'Delete' sub account.<br /> <br /> == Make a Property available in another Account which is not related ==<br /> *Click on ACCOUNT LIST <br /> *Click on MANAGE ACCOUNT for the Sub Account<br /> *Click on MANAGE PROPERTY for the Property<br /> *Add the "Association Code" of the accounts which should access the property in the "Make Property Available With Association Code" field<br /> <br /> The external account can find their association code in SETTINGS-> ACCOUNT.<br /> <br /> == Inter Property Linking ==<br /> * Click on Manage Property<br /> <br /> Certain items like rates and room dependency settings can be linked with other rooms.<br /> The Inter Property Linking settings controls the ability of this property to link with other properties.<br /> <br /> Possible values are:<br /> * None - The properties rooms can only link with rooms in the same property.<br /> * Same Owner Account - The properties rooms can only link with other properties owned by the same account.<br /> * All - The properties rooms can link with all properties available in the owner account.<br /> <br /> == Make one Account access Another Account ==<br /> *Click on ACCOUNT LIST <br /> *Click on MANAGE ACCOUNT for the Sub Account.<br /> *Use the "Access All Properties in Another Account" menu to allow this account access to another account.<br /> <br /> This will only allow access to properties "owned" by the other account but not properties owned by a third account which are visible in the account.<br /> <br /> == Clone Properties ==<br /> Settings from one property can be applied to one or more properties in a sub account. <br /> <br /> Click on "Manage Account" and then on "Clone Property Settings" and select which settings from which property should be copied to others.<br /> <br /> == Clone Property Settings ==<br /> <br /> Settings from one property can be applied to another property.<br /> <br /> Go to the list of Sub Accounts, <br /> <br /> *Click on "Manage Account" <br /> <br /> *Click on "Clone Property Settings" <br /> <br /> and scroll down through the settings, tick the appropriate settings. <br /> <br /> * Properties<br /> * Booking Rules<br /> * Booking Questions<br /> * Upsell Items Note: pictures will not copy and need to be assigned manually<br /> * Payment Collection<br /> * Credit Cards<br /> * Confirmation Messages<br /> * Booking Page<br /> * Guest Management<br /> <br /> == Move Properties to a different Account ==<br /> *Click on ACCOUNT LIST <br /> *Click on MANAGE ACCOUNT for the Master Account <br /> *Click on MANAGE PROPERTY for the Property<br /> *Change the owner account of the property.<br /> <br /> == Move Rooms to a different Property ==<br /> *Click on ACCOUNT LIST <br /> *Click on MANAGE ACCOUNT for the Sub Account<br /> *Click on MANAGE PROPERTY for the Property<br /> *Click on MANAGE ROOM for the Room<br /> *Select the property to move to (from the list in PROPERTY)<br /> <br /> == Delete a Property from an Account ==<br /> <br /> You need to delete the property from the Account that owns the Property<br /> <br /> * Click on ACCOUNT LIST<br /> * Click on MANAGE ACCOUNT (owner of the property)<br /> * Go to "Property List" click on "MANAGE PROPERTY" for the property you want to delete<br /> * Scroll to "Delete Property" select 'Delete property and All its rooms and bookings"<br /> <br /> Please Note : You will need to cancel or move upcoming bookings first.<br /> <br /> == Manage Bookings in a Property (Change status/delete/move) ==<br /> <br /> It is possible to change the status of all bookings in a property.<br /> It is possible to delete all bookings from a property.<br /> It is possible to move all bookings from a property. <br /> <br /> * Click on ACCOUNT LIST<br /> * Click on MANAGE ACCOUNT (owner of the property)<br /> * Go to "Property List" click on "MANAGE PROPERTY" <br /> * Click on Manage Room <br /> <br /> * Choose the booking(s) - tick individual booking or 'select all'<br /> <br /> You can Change the Status, delete and/or Move the bookings to another Property<br /> <br /> * Scroll to "Delete Property" select 'Delete property and All its rooms and bookings"<br /> To delete bookings from a Property, you will have to set to Cancelled first.<br /> <br /> == Delete Rates in a Property ==<br /> <br /> * Click on ACCOUNT LIST<br /> * Click on MANAGE ACCOUNT (owner of the property)<br /> * Go to "Property List" click on "MANAGE PROPERTY" <br /> * Click on Manage Room <br /> * Scroll to Rates<br /> * Delete Rate, select the Rates to Delete<br /> <br /> <br /> == Add custom menu==<br /> In SUB ACCOUNT (Account List) you can add a "Custom Control Panel Menu" via a HTML link to the top left of the control panel.<br /> <br /> *Click 'Edit' <br /> **Click on 'link' symbol<br /> **Enter the name and URL<br /> **Click Save<br /> <br /> To add multiple links, you can show side by side, so enter the details and click link, and then a space and another link.<br /> <br /> Or enter each link on an individual line, enter the first, then click return and enter the next in the line below.<br /> <br /> == Custom Tab in Bookings==<br /> In SUB ACCOUNT (Account List) you can add a custom tab to bookings. <br /> <br /> For content you can use HTML and template variables to include information from the booking.<br /> <br /> To change the name of the tab enter the following in the Control Panel Custom Text setting: <br /> *Custom Tab|New Name <br /> <br /> replacing New Name of the Tab with your preferred name.<br /> <br /> Each sub account can have its own custom tab. If a sub account has a custom tab defined, this will be shown instead of the global custom tab.<br /> <br /> If there is no custom tab for a sub account, the global custom tab (if used) will be shown. <br /> <br /> <br /> To hide the custom tab from individual sub accounts go to ACCOUNT LIST then <br /> <br /> *click on "Manage Account" and enter <br /> <br /> bookedit-custom<br /> <br /> in "Hide menu pages"</div>

Pierrebecher https://wiki.beds24.com/index.php?title=Tax&diff=15990 Tax 2020-03-04T15:09:40Z

<p>Pierrebecher: </p> <hr /> <div>[[Category:Properties]]<br /> [[Category:How to]]<br /> [[Category:Invoice]]<br /> <br /> == Taxes which are added to the price ==<br /> Sales taxes and other taxes which are added to the price of the lodging are "Upsell Items" which can be added in SETTINGSBOOKING ENGINE-UPSELL ITEMS.<br /> <br /> ===Obligatory Percentage Tax===<br /> You can create one or more "obligatory percentage tax" upsell items to add one or more sales taxes in SETTINGS-BOOKING ENGINE-UPSELL ITEMS.<br /> <br /> The setting "Per Room" means the value is calculated as a percentage of the room price and not other upsell items. In this example it will not be applied to the breakfast. <br /> <br /> Multiple "Per Room" taxes can be defined and each will be applied, for example a city tax and a sales tax. <br /> <br /> [[Image:tax2.png|550px|link=]]<br /> [[Media:tax2.png|view large]]<br /> <br /> The setting Per Booking means the value is calculated as a percentage of the room price plus all selected items appearing before this one. In this example it will be applied to the breakfast. <br /> <br /> [[Image:tax1.png|550px|link=]]<br /> [[Media:tax1.png|view large]]<br /> <br /> <br /> The value will be added to the "Price" field and the "Tax" field in the "Charges and Payments" tab the booking.<br /> <br /> ===Obligatory Fixed Amount Tax===<br /> You can create one or more "obligatory" upsell items to add one or more sales taxes in SETTINGS-BOOKING ENGINE-UPSELL ITEMS.<br /> <br /> Additional taxes like city or bed taxes which a fixed amount per stay or per night are set up as "obligatory" upsell items. Depending on how they are calculated the period setting is "per day" or "one time" and the per setting can be "per room", "per adult", "per person" etc.<br /> <br /> <br /> == VAT - tax which is included in the price ==<br /> If your prices include VAT you can set the VAT rate in SETTINGS->PROPERTIES->BOOKING RULES.<br /> <br /> To show included taxes in the invoice use the template variables [INVOICETABLEVAT] or [INVOICETABLEVAT2] <br /> <br /> === VAT - on extras ===<br /> If VAT applies on an upsell item you can set it in the "VAT" field in SETTINGS->BOOKING ENGINE->UPSELL ITEMS.<br /> <br /> [[Image:tax4.png|550px|link=]]<br /> [[Media:tax4.png|view large]]<br /> <br /> You can use math template variables to show the VAT amount included in certain values of the booking. <br /> <br /> Example: <br /> <br /> The VAT rate is 8%<br /> <br /> Vat included in the invoicebalance [INVOICEBALANCE] [-.2] [INVOICEBALANCE] [/.2] 1.08<br /> Invoicebalance net [INVOICEBALANCE] [/.2] 1.08<br /> <br /> Vat included in the payments [INVOICEPAYMENTS] [-.2] [INVOICEPAYMENTS] [/.2] 1.08<br /> Invoicebalance net [INVOICEPAYMENTS] [/.2] 1.08<br /> <br /> == Reports ==<br /> In REPORTS->CUSTOM REPORTS you can create custom reports which show Upsell Items (additional taxes) and VAT.<br /> <br /> == Examples ==<br /> '''Example 1''': 7% VAT are included in the room price. <br /> <br /> Go to SETTINGS->PROPERTIES->BOOKING RULES and set "Vat Rate %" = 7<br /> <br /> If you have extras in which VAT is also included go to SETTINGS->BOOKING ENGINE->UPSELL ITEMS and enter 7 in the VAT% setting.<br /> <br /> <br /> '''Example 2''': A lodging needs to charge 5% city tax on all bookings.<br /> <br /> Go to SETTINGS->BOOKING ENGINE->UPSELL ITEMS and add the tax as an "Upsell Item" with the settings<br /> <br /> Type = obligatory % tax<br /> <br /> Description = City Tax (if multiple languages are activated enter the description in all languages)<br /> <br /> Amount = 5<br /> <br /> Per = booking<br /> <br /> Period = one time<br /> <br /> Vat % = if applicable enter the VAT rate <br /> <br /> <br /> '''Example 3''': 7% VAT are included in the room price. The lodging offers breakfast as an extra. 19% VAT are included in the price for the breakfast. Additionally the lodging needs to charge 5% city tax on which 7% VAT applies<br /> <br /> Go to SETTINGS->PROPERTIES->BOOKING RULES and set "Vat Rate %" = 7<br /> <br /> Go to SETTINGS->BOOKING ENGINE->UPSELL ITEMS and <br /> <br /> 1) add breakfast as an "Upsell Item" with "Vat %" = 19<br /> <br /> 2) add city tax as an obligatory % tax "Upsell Item" with Amount = 5 and Vat = 7 <br /> <br /> To show VAT change your confirmations (SETTINGS->GUEST MANAGEMENT->CONFIRMATION MESSAGES) and invoice template (SETTINGS->GUEST MANAGEMENT->INVOICING) to use the template variable [INVOICETABLEVAT].<br /> <br /> <br /> '''Example 4''': City tax only applies to children over 10 years of age.<br /> <br /> Go to SETTINGS->BOOKING ENGINE -> DEVELOPERS "Custom Text" and exchange the default text for children:<br /> <br /> Children|Children under 10<br /> Child|Child under 10<br /> <br /> Then set your tax as "obligatory" "per day" or "per booking" "per adult".</div>

Pierrebecher https://wiki.beds24.com/index.php?title=Booking.com:_Synchronise_bookings_prices_availability&diff=15904 Booking.com: Synchronise bookings prices availability 2020-02-21T15:55:40Z

<p>Pierrebecher: </p> <hr /> <div>[[Category:Channel Manager]]<br /> [[Category:Booking.com]]<br /> [[Category:Error Messages from Channels]]<br /> [[Category:Set up Instructions]]<br /> ''Synchronising Prices, Availabiltiy and Bookings with your [https://join.booking.com/index.html?aid=3000042&utm_source=connectivity_providers&utm_medium=Email&utm_campaign=NPIN_property%20referral Booking.com] account''<br /> <br /> =General=<br /> *You need an account with Booking.com If you do not yet have one you can [[Booking.com_XML:_Create_and_update_properties_and_rooms_on_Booking.com|create a Booking.com account directly from Beds24]].<br /> <br /> *If you have not yet set up your property in Beds24 you can [[Booking.com_XML:_Create_and_update_properties_and_rooms_on_Booking.com#Import_Properties_from_Booking.com|import your property from Booking.com to Beds24]].<br /> <br /> *[[:Category:Channel Manager|Click here]] for general information on how the channel manager works.<br /> *This tutorial explains how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].<br /> <br /> =Capabilities=<br /> With the connection you can <br /> *Export prices, availability and rules<br /> **send inventory (available rooms)<br /> **send minimum stay<br /> **send maximum stay<br /> **send closed to arrival and closed to departure<br /> **send multiple rates<br /> **add a multiplier to mark prices up or down.<br /> *Import bookings, modifications to bookings and cancellations, importing modifications or cancellations can be disabled for individual bookings <br /> *create Booking.com rate plans<br /> *Report invalid cards and no-shows can be reported to Booking.com from the "Details" tab of the booking. If you use Stripe you can set in SETTINGS->CHANNEL MANAGER to automatically report invalid cards to Booking.com<br /> *Create and manage promotions<br /> *View reviews and react to reviews<br /> <br /> =Limitations=<br /> If you export inventory you will also need to export rates from Beds24, rates can not be set within the Booking.com extranet.<br /> <br /> Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to you. Contact your Booking.com rep if this is occurring and you require this information.<br /> <br /> = Before you Connect =<br /> '''Prices'''<br /> <br /> When the connection is activated Booking.com will remove all price and availability details on the Booking.com extranet and replace them with the data sent from Beds24. Therefore prices and availability of all rooms must be set up in Beds24 before connecting. <br /> *We can only send availability if you have set up prices which are activated for this channel. This tutorial gives general information how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].<br /> *Only one price can be sent per Booking.com rate code. If you have multiple prices for one rate code which are activated for Booking.com the system will use the price for the highest occupancy.<br /> *Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rates can not be exported to Booking.com. <br /> *If you use daily prices with "Extra Person" prices your daily price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value. This price will send as room price for the full occupancy. "Extra Person", "Extra child" can not be sent to Booking.com only the room price/full occupancy price.<br /> *If you want to send a single price and a room price you need to ask Booking.com to activate the single price option for you.<br /> * If you need prices for more occupancy levels or for example a non-refundable rate or your rate plan contains meals you can create additional rate plans in [[Booking.com_XML:_Create_Booking.com_Rate_Plans_in_Beds24|SETTINGS->CHANNEL MANAGER->BOOKING.COM->MANAGE RATE PLANS]].<br /> <br /> '''Extras and Taxes'''<br /> <br /> "Upsell Items" can not be exported to Booking.com. <br /> <br /> If required you can enter extras and fees directly in Booking.com.<br /> <br /> '''Bookings'''<br /> <br /> Upcoming bookings can be imported. Booking.com will only send a summary of the booking, not the full information. The full information can still be accessed in the Booking.com extranet. New bookings made after activation will include full booking information.<br /> <br /> '''Credit Cards'''<br /> <br /> If you want to access credit card details through Beds24 ask Booking.com to only accept bookings with credit card details and always send all details to Beds24. <br /> <br /> '''Rooms and room types'''<br /> <br /> If you sell rooms individually at another channel or your own web site and want to sell them on Booking.com as a "roomtype" with a quantity of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]].<br /> <br /> '''Dorms'''<br /> <br /> Booking.com requires the bed price be sent to them as the room price. Therefore they do not accept a single price for a dorm. Make sure you set "Booking.com Rate Type"= One Price. If you want to send a single price for other rooms you can create additional rate plans for single use in [[Booking.com_XML:_Create_Booking.com_Rate_Plans_in_Beds24|SETTINGS->CHANNEL MANAGER->BOOKING.COM->MANAGE RATE PLANS]].<br /> <br /> = Sync Prices, Availability and Bookings =<br /> Setting up the connection is a 4 step process:<br /> <br /> 1) You request a connection on Booking.com extranet. Nothing changes. You are still bookable according to the prices and inventory you have set in the Booking.com extranet.<br /> <br /> 2) Beds24 accepts your request. Nothing changes. You are still bookable according to the prices and inventory you have set in the Booking.com extranet.<br /> <br /> Between step 2 and 3 you should map your rooms and rates, check everything and import existing bookings from Booking.com to block the booked dates.<br /> <br /> 3) You enable the connection in Booking.com. This is when Booking.com removes your inventory and rates and you are temporarily not bookable.<br /> <br /> 4) Beds24 sends prices and availability to Booking.com. You are bookable again. To send the update immediately click the "Update" buttons in the channel manager settings.<br /> <br /> Bookings are not removed from the Booking.com extranet. Existing and new bookings are always visible in the Booking.com extranet.<br /> <br /> ==Initiate the connection in Booking.com==<br /> Initiate the XML connection from the property menu within the booking.com extranet and then do the Beds24 setup.<br /> <br /> 1) Login to Booking.com and go to ACCOUNT->CHANNEL MANAGER. If you do not see this option contact Booking.com and tell them you want to use a channel manager<br /> <br /> 2) Click the Start button and search for BEDS24.<br /> <br /> <embedvideo service="youtube">https://youtu.be/VYzWI-PDVYk</embedvideo><br /> <br /> 3) Complete the rest of the on screen instructions.<br /> <br /> It is possible to select a "one way" or "two way" connection with Booking.com. The normal case is "two way" which will both export inventory to Booking.com and import bookings from Booking.com. If you select any of the "one way" options only one of these actions will be performed and the other must be manually maintained by you. <br /> <br /> 4) When ready you will receive a notification from Booking.com, go to the Channel Manager menu again and activate the connection.<br /> <br /> ==Set up and mapping in Beds24==<br /> 1) Enter your Booking.com Hotel Id into SETTINGS -> CHANNEL MANAGER -> BOOKING.COM "Hotel ID" setting and '''then scroll to the bottom of the page and click SAVE'''.<br /> <br /> [[Image:bookingcom1.png|450px|link=]]<br /> [[Media:bookingcom1.png|view large]]<br /> <br /> 2) Set "Booking Price Import" to either import the room price only or the room price plus unpaid extras (cleaning charges, local taxes etc.)<br /> <br /> 3) Some Booking.com rate ids can accept a room price plus a single occupancy price on the same rate id. If you have this rate type and want to send the single occupancy price set "Booking.com Rate Type " = "Full + Single". If you do not have this rate type or you are not sure set "Booking.com Rate Type "= "One Price "<br /> <br /> <br /> 4) Mapping<br /> <br /> <embedvideo service="youtube">https://youtu.be/-SbeMMSk8wc</embedvideo><br /> <br /> Map Rooms:<br /> *Click on the "Get Code" link next to the room id setting, a list of room ids will be retrieved from Booking.com and displayed.<br /> *Choose the Booking.com room you want to map to the Beds24 room and click on it.<br /> *When the correct room id has copied to the room id setting, click Save.<br /> <br /> [[Image:bookingcomrooms.png|450px|link=]]<br /> [[Media:bookingcomrooms.png|view large]]<br /> <br /> <br /> Map Rates:<br /> *Click on the "Get Code" link next to the rate id setting and a list of rate ids will be retrieved from Booking.com for the saved room id.<br /> *Choose the Booking.com rate id for this room and click on it. This will normally be the standard rate.<br /> *When the correct rate id has copied to the rate id setting, click Save.<br /> <br /> [[Image:bookingcomrates.png|450px|link=]]<br /> [[Media:bookingcomrates.png|view large]]<br /> <br /> <br /> <span class="circle" >{{#fas:lightbulb}} Tip</span> ''Click on the "View Actual Data" Button to check which prices and availability will send.''<br /> <br /> ===Prices for different occupancies, refundable/non refundable rates, meal plans===<br /> Booking.com can support more than one price per room and day. There are two options:<br /> <br /> '''1. Multiple Rate Ids'''<br /> <br /> If you need additional rate plans, for example a for different occupancies, or a non-refundable rate, or your rate plan contains meals, you can create additional rate plans in [[Booking.com_XML:_Create_Booking.com_Rate_Plans_in_Beds24|SETTINGS->CHANNEL MANAGER->BOOKING.COM->MANAGE RATE PLANS]].<br /> <br /> [[Setting_Prices_for_Booking_Channels#Mapping_channel_rate_codes|Please use these instructions for the mapping]].<br /> <br /> '''2. Linked/Derived Prices'''<br /> <br /> Booking.com can auto calculate different occupancies from one standard rate. This rate is either for the base or for the maximum occupancy of a specific room. The system then automatically adds or subtracts a percentage price per person when the occupancy increases or decreases.<br /> <br /> Talk to your Booking.com rep about how to best set this up (either a base rate to add on to or a maximum occupancy rate to subtract from).<br /> <br /> ===Price Multiplier===<br /> If you want to add a multiplier to your prices, add a '''*''' followed by the multiplier number to your hotel id.<br /> <br /> Example:<br /> <br /> Hotel id = '''123456*1.23'''<br /> <br /> will multiply all prices by 1.23 sent for hotel id 123456 (i.e. raised by 23%).<br /> <br /> Lower prices can be sent with a multiplier less than 1:<br /> <br /> '''123456*0.85'''<br /> <br /> will send 85% of the normal price (i.e. lowered by 15%).<br /> <br /> To convert the price of bookings imported from the channel add a '''*''' AFTER the multiplier:<br /> <br /> '''123456*1.23*'''<br /> <br /> will divide the price of the booking by 1.23.<br /> <br /> ====Currency Conversion====<br /> You can also use currency conversion template variables. All currencies supported by the booking page currency selector can be used.<br /> <br /> Examples:<br /> <br /> '''123456*[CONVERT:IDR-EUR]''' will convert Indonesian Rupees to Euros.<br /> <br /> '''123456*[CONVERT:IDR-EUR][/]0.952''' will convert Indonesian Rupees to Euros, and dividing it by 0.952 will raise the price by 5%.<br /> <br /> ===Promotions===<br /> Promotions can set up, viewed and changed in SETTINGS-CHANNEL MANAGER-BOOKING-COM-PROMOTIONS. <br /> <br /> If you add or change a promotion use the context help (? icons next to the settings) for instructions.<br /> <br /> <embedvideo service="youtube">https://youtu.be/T-I3CnXnvZQ</embedvideo><br /> <br /> ===Activating in Beds24 and Booking.com===<br /> 1) You can view the live availability and prices that will be sent to Booking.com before or after activating using the "View actual data" button.<br /> <br /> [[Image:booking13.png|450px|link=]]<br /> [[Media:booking13.png|view large]]<br /> <br /> <br /> 2) Make sure your inventory is correct in Beds24. Check existing bookings in Booking.com imported and dates blocked by other sources are blocked in Beds24. Dates can be blocked by either entering a booking manually into Beds24 for those dates or using the inventory and override functions on the control panel calendar for those dates. Failure to do this could allow new bookings on dates you are not available. All available dates in Beds24 will be sent to Booking.com as available for new bookings.<br /> <br /> [[Image:Booking_com_12.png|450px|link=]]<br /> [[Media:Booking_com_12.png|view large]]<br /> <br /> <br /> 3) Enable the connection in Beds24 by ticking "Inventory and Rates" for each mapped room and saving. The "Bookings" checkbox should already be ticked but tick it as well if it is not ticked and bookings should be imported.<br /> <br /> [[Image:bookingcomactivate.png|450px|link=]]<br /> [[Media:bookingcmactivate.png|view large]]<br /> <br /> 4) When all the set up in Beds24 is correct you can make the final step to confirm the connection (go live) from the Booking.com extranet.<br /> <br /> [[Image:bookingconfirm.png|450px|link=]]<br /> [[Media:bookingconfirm.png|view large]]<br /> <br /> <br /> When you go live your rates and inventory will be deleted from Booking.com and a full reload will occur from your Beds24 Inventory.<br /> <br /> You can use the "Update" button on each room to speed this up. Your bookings will not be deleted from Booking.com but make sure the dates are blocked in Beds24 before going live so they will not be reopened.<br /> <br /> 5) Import existing bookings from Booking.com <br /> <br /> Make sure the "Bookings" check box for each mapped room is ticked and saved and then click the "Import existing bookings" button.<br /> <br /> [[Image:booking15.png|450px|link=]]<br /> [[Media:booking15.png|view large]]<br /> <br /> If for any reason your existing bookings do not import, the dates could be reopened and resold. To prevent this import the bookings via CSV.<br /> <br /> a. Export your bookings as CSV from booking.com<br /> b. Go to https://api.beds24.com/csv/putbookingcomcsv.php and import the csv file to Beds24. <br /> Follow the instructions on the page carefully so they import to the correct rooms.<br /> <br /> If this is also unsuccessful, block the booked dates in the beds24 calendar. Please note that in this case cancellations and modifications will not be imported automatically. <br /> <br /> 6) Once updated, check all your values in the Booking.com extranet for correctness and if required make any adjustments to the settings to fix.<br /> <br /> 7) Channel collect payments will be shown in the booking invoice if SETTINGS->CHANNEL MANAGER -> “Import Channel Collect Payments” is set to “Yes”.<br /> <br /> 8) You can allow cancellation fees and commission values to overwrite booking values when cancelled by channel if SETTINGS->CHANNEL MANAGER -> “IImport Cancel Fees” is set to “Yes”.<br /> <br /> ===Maximum number accepted bookings ===<br /> By default all available rooms are sent to activated channels. In SETTINGS->CHANNEL MANAGER->CHANNEL INVENTORY limit the number of accepted bookings for this channel.<br /> <br /> === Check Connection ===<br /> The connection is working if you are not receiving error messages and the display in the channel is correct. If you are receiving error messages check in the "Common Errors" section why you are receiving the error and how to fix it.<br /> <br /> === Updates and Changes===<br /> Changes to availability and prices will be instantly sent to the channel. Changes for settings for example minimum stays, or quantity of rooms or the multiplier will send with the next update. Click on "Update" if you want to push them through instantly.<br /> <br /> === Setup Problems===<br /> 1) The room is being unexpectedly closed at booking.com<br /> <br /> The channel manager will close the room on all dates which do not have a valid price available for sending to booking.com. Make sure you have prices for the complete range of dates you are sending (1 year or 2 years)<br /> <br /> 2) "Room code is not unique" warning when saving in Beds24.<br /> <br /> Each Booking.com room id is unique and can be mapped to only one room in Beds24. If you enter the same Booking.com room id more than once the room updates will overwrite each other causing inaccurate information being sent to Booking.com<br /> <br /> 3) Missing Credit Card Details<br /> <br /> When Booking.com sends the credit card number it will be available in the "Payments and Charges" tab of the booking unless it has been stored in a third party system such as Stripe. <br /> The encoded CVC number is available from the booking notification email sent to the host as the line labelled Security Code. Enter the Security Code value from the email into the booking to view the CVC.<br /> <br /> *If there is no Security Code item in the host notification email, the CVC was not collected or sent for this booking. Please ask Booking.com to collect and send it to Beds24 if you require it.<br /> *If credit card details are always missing and you require them, please ask Booking.com to collect and send credit card details to Beds24<br /> *If Booking.com normally sends credit card details but did not do so for a specific booking and you always want a card as security, please ask Booking.com to exclusively accept bookings with a credit card number.<br /> <br /> 4) Daily prices and prices for the Room, Double and Single occupancy can be mapped to Booking.com. <br /> <br /> These can be mapped to Booking.com rate id's and will use the booking conditions of that rate id. Extra person and extra child prices within a Beds24 Rate and discounts set in a Rates Discount section are not able to export to Booking.com or other channels.<br /> <br /> === Notes=== <br /> 1) Credit card details are imported and shown on the "INVOICE" tab of the booking. If not please refer to "Missing Credit Card Details" in Setup Problems above. <br /> <br /> 2) Multiple Rates - if you want to send multiple prices for a room you must have a rate id for each rate in Booking.com and a matching rate with the price and rate id setup in Beds24. See the Multiple Rates section above for more details.<br /> <br /> 3) Single occupancy prices must be activated within booking.com if you are sending them to multi person room rates. They can be disabled by setting "Rates" = "Full Only"<br /> <br /> 4) For bookings imported through the button "Import upcoming bookings" Booking.com will only send a summary of the booking, not the full information. The full information can still be accessed in the Booking.com extranet. New bookings made after activation will include full booking information.<br /> <br /> 5) Deleting a rate or price in Beds24 will not delete the price in Booking.com. If you need to close a rate at Booking.com, make the rate id unbookable at Beds24, for example by closing the room or removing the price and wait for it to update at Booking.com. Only once the rate has closed at Booking.com it is safe to remove it from Beds24.<br /> <br /> You can close a rate at booking.com by making sure there is no price for it on the dates to close in Beds24.<br /> As long as the rate has at least a price for 1 day in the next year, all the other dates without prices will be closed.<br /> <br /> If you have multiple rates at booking.com, the other rates can continue to be available by giving them prices.<br /> <br /> Note that if there is no price on any day at all for a rate, this will not necessarily close the rate, in this case no information will be sent and whatever data is in Booking.com will remain.<br /> <br /> You can always see the data being sent with the "View Actual Data" button in the channel manager.<br /> <br /> 6) Bookings with payment collected by booking.com will show the payment amount collected as a payment in the booking invoice.<br /> <br /> =Manage Bookings=<br /> ===VAT value on extra items===<br /> If an extra item name in the booking matches the name of an upsell item for the property, the VAT value of the upsell item will be used.<br /> Otherwise the VAT value defined in the Property booking rules will be used.<br /> <br /> ===Report No-shows, Invalid cards or Restrict Channel Modifications===<br /> This screenshot shows specific settings for bookings from Booking.com:<br /> <br /> [[Image:bookingcom_manage.png|800px|link=]]<br /> [[Media:bookingcom_manage.png|view large]]<br /> <br /> If you want to not allow channel modifications by default you can change the setting for "Allow Channel Modifications" value" in SETTINGS->CHANNEL MANAGER.<br /> <br /> ===Charge Virtual Credit Cards ===<br /> Virtual cards can be set to be auto charged at the date they become valid. To use this option set "Virtual Cards" = Yes<br /> <br /> If you manually charge virtual credit cards please note that they can only be charged when they become valid.<br /> <br /> Note: This option is available for customers who use [[Stripe|Stripe]]. If you set "Virtual Cards" = Yes without Stripe activated the system will create a pending payment which can not be collected.<br /> <br /> <embedvideo service="youtube">https://youtu.be/qfwM2SiiLI8</embedvideo><br /> <br /> ===Different Invoice Templates ===<br /> If you need a different invoice template for the bookings from this channel you can use the [[Invoicees|invoicee]] function.<br /> <br /> =Reviews=<br /> To access Booking.com reviews from your DASHBOARD unlock the DASHBORAD click on the hamburger menu then on "Extentions" and add the Booking.com Review Module.<br /> <br /> =Disconnect=<br /> *Unticking "Inventory and Prices" and "Bookings" will stop Beds24 sending data to Booking.com. This will not remove the data from Booking.com and it will still be bookable.<br /> *To completely disconnect the channel manager please log into your Booking.com extranet and click on the Account icon in the top right-hand corner. Select Channel Manager from the drop-down menu. Click the Deactivate button to cancel the connection to Beds24.<br /> <br /> =Common Errors=<br /> Any errors reported by Booking.com will be emailed to you with the error message as returned by Booking.com. <br /> The error message usually includes information about the date, rate or room with the problem and a brief description.<br /> Below are common error messages and how to fix them.<br /> <br /> '''Access denied while trying to get rooms for hotel XXXXXX '''<br /> Check if you have received a notification from Booking.com that the connection is ready. <br /> *If not please check in the Booking.com extranet that the connection has been requested. <br /> *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces.<br /> *If your connection is set up check if you confirmed the connection in your Booking.com Extranet as explained under „Activating in Beds24 and Booking.com“ step 4 (https://wiki.beds24.com/images/1/16/Bookingconfirm.png).<br /> * See Wiki Step 4: https://wiki.beds24.com/index.php/Booking.com_XML:_Synchronise_bookings_prices_availability#Activating_in_Beds24_and_Booking.com<br /> <br /> '''Access denied''' or '''Hotel not allowed for connection type'''<br /> Log into Booking.com and activate the connection as described under "Activating in Beds24 and Booking.com" step 4 (https://wiki.beds24.com/images/1/16/Bookingconfirm.png) and make sure you have confirmed the connection with Beds24.<br /> * See Wiki Step 4: https://wiki.beds24.com/index.php/Booking.com_XML:_Synchronise_bookings_prices_availability#Activating_in_Beds24_and_Booking.com<br /> <br /> '''Updating availability hasn't been enabled for hotel 0000'''<br /> You have not activated the connection in the booking.com extranet. Please log into your booking.com extranet and activate the connection.<br /> <br /> '''SINGLE_USE_PRICING_PASSED_FOR_RLO_RATE'''<br /> Booking.com does not allow you to send a single price.<br /> Set "Booking.com Rate Type"= One Price<br /> <br /> '''WARN_PRICE_TOO_LOW_LIMIT'''<br /> Booking.com expects a price in a certain price range.<br /> Either adjust your price in Beds24 or try to change the limitation at Booking.com<br /> <br /> '''Not allowed to update Single Use Rate for Room''' or '''CANNOT_SET_SINGLE_USE_RATE'''<br /> Booking.com have not activated a single occupancy price for the room.<br /> Either ask Booking.com to allow a single price (set up a "Single" rate id) or set "Booking.com Rate Type" = One Price<br /> <br /> If it is a dorm: Booking.com requires the bed price be sent to them as the room price. Therefore they do not accept a single price for a dorm. Set "Booking.com Rate Type" = One Price and make sure to set your prices in all rates as a room price (and not as a single price).<br /> <br /> '''Not allowed to update Single Use Rate for Room'''<br /> Booking.com requires the bed price be sent to them as the room price. Therefore they do not accept a single price for a dorm. Set "Booking.com Rate Type"= One Price. If you want to send a single price for other rooms ask Booking.com to set up a "Single" rate id for these.<br /> <br /> '''Rooms to Sell were set below the Minimum Contracted rooms for these dates'''<br /> You have agreed to supply a minimum number of rooms to Booking.com on the mentioned dates and Beds24 is trying to update them to a number lower than your agreed minimum. Booking.com have ignored the Beds24 values on those dates and used your agreed minimum instead.<br /> *Make sure you have valid rates for the mentioned dates and no bookings from other sources<br /> *Beds24: change your inventory to send the allotment you have guaranteed Booking.com<br /> *Booking.com: Ask Booking.com to remove the guaranteed allotment<br /> <br /> '''Rate is not active''' or '''RATE_NOT_ACTIVE''' or '''RATE_NOT_ACTIVE_FOR_ROOM'''<br /> You do not have an active Booking.com rate id with this number. Please double check your rates and daily prices and select a valid Booking.com rate id from the list in 'get codes'. You can only send prices for active Booking.com rate codes. You will see your active rate codes when you click on "Get Codes". Make sure you only map these rates in you channel manager settings, daily prices and rates.<br /> <br /> '''Room is not active''' or '''ROOM_NOT_ACTIVE'''<br /> Booking.com has not activated the room for selling. Please ask Booking.com to activate it and check the room id is correct.<br /> <br /> '''Rate 123456 cannot be updated via XML'''<br /> This rate has not been activated for channel management. Ask Booking.com to activate it. <br /> <br /> '''Did not set Close Room 'XY for Rate Category 'ZZ' because of remaining Minimum Contracted Rooms on dates.....'''<br /> You have guaranteed and to have a minimum number of rooms to sell on Booking.com but the channel manager is sending a lower quantity than contracted. <br /> *Make sure you have valid rates for the mentioned dates and no bookings from other sources<br /> *Beds24: change your inventory to send the minimum contracted rooms you have guaranteed Booking.com<br /> *Booking.com: Ask Booking.com to remove the minimum contracted rooms<br /> <br /> '''Rate does not exist'''<br /> You have added a number which is not a valid Booking.com rate id into the field in the "Channels" tab of a rate/daily price. <br /> *Open your rates (Channel Tab) and make sure the correct booking.com rate id is selected from the 'get codes' list.<br /> *Open your daily prices (Enable list) and make sure the correct booking.com rate id is selected from the 'get codes' list. <br /> <br /> '''hotel 'xxxxx' not allowed for user 'Beds24ProductionServer'''' <br /> Check if you have received a notification from Booking.com that the connection is ready. <br /> *If not please check in the Booking.com extranet that the connection has been requested. <br /> *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces.<br /> <br /> '''hotel 'xxxxx' not allowed for user'''' <br /> Check if you have received a notification from Booking.com that the connection is ready. <br /> *If not please check in the Booking.com extranet that the connection has been requested. <br /> *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces.<br /> <br /> '''room/rate combination is not active''' <br /> Your codes are not correctly mapped. Check you have entered the right Booking.com mapping codes.<br /> You have added a number which is not a valid Booking.com rate id into the field in the "Channels" tab of a rate/daily price. <br /> *Open your rates (Channel Tab) and make sure the correct booking.com rate id is selected from the 'get codes' list.<br /> *Open your daily prices (Enable list) and make sure the correct booking.com rate id is selected from the 'get codes' list. <br /> <br /> '''Room reservation does not belong to this hotel reservation'''<br /> The booking was already cancelled in Booking.com before the Channel synchronisation.<br /> <br /> '''Code 150 - Changes are not permitted. This is because property 5587283 has status Open / bookable. Please contact your account manager if you want to modify latitude, longitude, property name, address'''<br /> This means that changes (to certain values like language, latitude, longitude) are not permitted because you have already put the property online. If you want to change anything now you have to contact your account manager at Booking.com and ask for the property to be reviewed again.<br /> <br /> =Notes=<br /> <br /> 1) Credit card details are imported and shown on the "INVOICE" tab of the booking. If not please refer to "Missing Credit Card Details" in Setup Problems above. <br /> <br /> 2) Multiple Rates - if you want to send multiple prices for a room you must have a rate id for each rate in Booking.com and a matching rate with the price and rate id setup in Beds24. See the Multiple Rates section above for more details.<br /> <br /> 3) Single occupancy prices must be activated within booking.com if you are sending them to multi person room rates. They can be disabled by setting "Rates" = "Full Only"<br /> <br /> 4) For bookings imported through the button "Import upcoming bookings" Booking.com will only send a summary of the booking, not the full information. The full information can still be accessed in the Booking.com extranet. New bookings made after activation will include full booking information.<br /> <br /> 5) Deleting a rate or price in Beds24 will not delete the price in Booking.com. If you need to close a rate at Booking.com, make the rate id unbookable at Beds24, for example by closing the room or removing the price and wait for it to update at Booking.com. Only once the rate has closed at Booking.com it is safe to remove it from Beds24.<br /> <br /> You can close a rate at booking.com by making sure there is no price for it on the dates to close in Beds24.<br /> As long as the rate has at least a price for 1 day in the next year, all the other dates without prices will be closed.<br /> <br /> If you have multiple rates at booking.com, the other rates can continue to be available by giving them prices.<br /> <br /> Note that if there is no price on any day at all for a rate, this will not necessarily close the rate, in this case no information will be sent and whatever data is in Booking.com will remain.<br /> <br /> You can always see the data being sent with the "View Actual Data" button in the channel manager.<br /> <br /> 6) Bookings with payment collected by booking.com will show the payment amount collected as a payment in the booking invoice.<br /> <br /> = FAQ =<br /> === Will I receive notifications on new bookings?=== <br /> After you activate the channel manager the channel will stop sending notifications. You will receive them from Beds24 instead.<br /> <br /> === Do guests receive a confirmation? === <br /> The channel confirms the booking with the guest. Beds24 will not sent a confirmation message. If you want to send one as well you can set up an Auto Action Email.<br /> <br /> === How do I modify or cancel a booking?===<br /> Bookings coming from a channel should be modified by the channel. Cancelling a booking in Beds24 will not cancel the booking in Booking.com and can cause a double booking. Please ask booking.com or the guest to cancel the booking in Booking.com and the cancellation will be sent to Beds24. <br /> <br /> If for some reason you need to make a change in Beds24 and do not want the channel to override it, you can set "Allow Channel Modifications" = No ("Details" tab of the booking"). If you have changed the room you can set "Allow Channel Modifications" = All but not room changes.<br /> <br /> === How can I access credit card details?=== <br /> This is how you can [[View_Credit_Card_Details| view credit card details]]. Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to you. Contact your Booking.com rep if this is occurring and you require this information to always be sent.<br /> <br /> === How do I add a promotion or special price?=== <br /> You can set up promotions directly in Beds24 in SETTINGS->CHANNEL MANAGER-BOOKING.COM-PROMOTIONS or in the Booking.com extranet.<br /> <br /> === How do I add extra costs or fees?=== <br /> Extra Costs, e.g. tax, cleaning fee, service charge can be set directly in the channels extranet. <br /> <br /> === Can I send different prices for different minimum stays or for different numbers of guests?=== <br /> Yes. You can do this either with "derived" prices or multiple rates ids. See the "Multiple rates" section of this page. <br /> <br /> === I have multiple Booking.com hotel ids. How do I set this up? ===<br /> The system can handle multiple properties in one account. Each Booking.com hotel requires one property in Beds24.<br /> <br /> === I have multiple Booking.com accounts. How do I set this up? ===<br /> The system can handle multiple properties in one account. It doesn't matter whether the Booking.com properties are in different Booking.com accounts. Each Booking.com property still requires one property in Beds24, though.<br /> <br /> === What to do when I receive an overbooking?=== <br /> *Check if you are receiving error messages by email or in the potential issues menu. Error messages need to be addressed immediately because they can mean the channel manger is able to make updates. <br /> *Entering the same Booking.com room code in multiple rooms in Beds24 can cause overbookings. Check your set up for warnings. <br /> <br /> If you can not see a problem in your set up send us a support ticket with the booking numbers and dates.<br /> <br /> === Why did a booking not import?=== <br /> *Check if the room for which you received the booking is properly mapped. <br /> <br /> If you can not see a problem in your set up send us a support ticket with the booking number and the date the booking was made.<br /> <br /> === Why is the price for the booking wrong?=== <br /> *A special offer set up in the channel may have reduced the price the channel manager sent.<br /> *Your prices are not set up as you expect.<br /> <br /> === What are contracted rooms? ===<br /> This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels. <br /> <br /> === What do I do when I have a no show?=== <br /> To report a no show to Booking.com open the booking and click the button in the "Details" tab.<br /> <br /> === What do I do when a guest provides an invalid credit card number?=== <br /> Invalid cards can be reported to Booking.com via a button on the "Details" tab of the booking.<br /> <br /> If you use Stripe you can set in SETTINGS->CHANNEL MANAGER to automatically report invalid cards to Booking.com.<br /> <br /> === I originally set my connection as a one-way connection, now I want a two-way connection=== <br /> You will need to disconnect your connection with Beds24 in the Booking.com extranet and then initiate the connection with two-way connection.</div>

Pierrebecher https://wiki.beds24.com/index.php?title=Booking.com:_Synchronise_bookings_prices_availability&diff=15903 Booking.com: Synchronise bookings prices availability 2020-02-21T15:55:06Z

<p>Pierrebecher: </p> <hr /> <div>[[Category:Channel Manager]]<br /> [[Category:Booking.com]]<br /> [[Category:Error Messages from Channels]]<br /> [[Category:Set up Instructions]]<br /> ''Synchronising Prices, Availabiltiy and Bookings with your [https://join.booking.com/index.html?aid=3000042&utm_source=connectivity_providers&utm_medium=Email&utm_campaign=NPIN_property%20referral Booking.com] account''<br /> <br /> =General=<br /> *You need an account with Booking.com If you do not yet have one you can [[Booking.com_XML:_Create_and_update_properties_and_rooms_on_Booking.com|create a Booking.com account directly from Beds24]].<br /> <br /> *If you have not yet set up your property in Beds24 you can [[Booking.com_XML:_Create_and_update_properties_and_rooms_on_Booking.com#Import_Properties_from_Booking.com|import your property from Booking.com to Beds24]].<br /> <br /> *[[:Category:Channel Manager|Click here]] for general information on how the channel manager works.<br /> *This tutorial explains how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].<br /> <br /> =Capabilities=<br /> With the connection you can <br /> *Export prices, availability and rules<br /> **send inventory (available rooms)<br /> **send minimum stay<br /> **send maximum stay<br /> **send closed to arrival and closed to departure<br /> **send multiple rates<br /> **add a multiplier to mark prices up or down.<br /> *Import bookings, modifications to bookings and cancellations, importing modifications or cancellations can be disabled for individual bookings <br /> *create Booking.com rate plans<br /> *Report invalid cards and no-shows can be reported to Booking.com from the "Details" tab of the booking. If you use Stripe you can set in SETTINGS->CHANNEL MANAGER to automatically report invalid cards to Booking.com<br /> *Create and manage promotions<br /> *View reviews and react to reviews<br /> <br /> =Limitations=<br /> If you export inventory you will also need to export rates from Beds24, rates can not be set within the Booking.com extranet.<br /> <br /> Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to you. Contact your Booking.com rep if this is occurring and you require this information.<br /> <br /> = Before you Connect =<br /> '''Prices'''<br /> <br /> When the connection is activated Booking.com will remove all price and availability details on the Booking.com extranet and replace them with the data sent from Beds24. Therefore prices and availability of all rooms must be set up in Beds24 before connecting. <br /> *We can only send availability if you have set up prices which are activated for this channel. This tutorial gives general information how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].<br /> *Only one price can be sent per Booking.com rate code. If you have multiple prices for one rate code which are activated for Booking.com the system will use the price for the highest occupancy.<br /> *Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rates can not be exported to Booking.com. <br /> *If you use daily prices with "Extra Person" prices your daily price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value. This price will send as room price for the full occupancy. "Extra Person", "Extra child" can not be sent to Booking.com only the room price/full occupancy price.<br /> *If you want to send a single price and a room price you need to ask Booking.com to activate the single price option for you.<br /> * If you need prices for more occupancy levels or for example a non-refundable rate or your rate plan contains meals you can create additional rate plans in [[Booking.com_XML:_Create_Booking.com_Rate_Plans_in_Beds24|SETTINGS->CHANNEL MANAGER->BOOKING.COM->MANAGE RATE PLANS]].<br /> <br /> '''Extras and Taxes'''<br /> <br /> "Upsell Items" can not be exported to Booking.com. <br /> <br /> If required you can enter extras and fees directly in Booking.com.<br /> <br /> '''Bookings'''<br /> <br /> Upcoming bookings can be imported. Booking.com will only send a summary of the booking, not the full information. The full information can still be accessed in the Booking.com extranet. New bookings made after activation will include full booking information.<br /> <br /> '''Credit Cards'''<br /> <br /> If you want to access credit card details through Beds24 ask Booking.com to only accept bookings with credit card details and always send all details to Beds24. <br /> <br /> '''Rooms and room types'''<br /> <br /> If you sell rooms individually at another channel or your own web site and want to sell them on Booking.com as a "roomtype" with a quantity of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]].<br /> <br /> '''Dorms'''<br /> <br /> Booking.com requires the bed price be sent to them as the room price. Therefore they do not accept a single price for a dorm. Make sure you set "Booking.com Rate Type"= One Price. If you want to send a single price for other rooms you can create additional rate plans for single use in [[Booking.com_XML:_Create_Booking.com_Rate_Plans_in_Beds24|SETTINGS->CHANNEL MANAGER->BOOKING.COM->MANAGE RATE PLANS]].<br /> <br /> = Sync Prices, Availability and Bookings =<br /> Setting up the connection is a 4 step process:<br /> <br /> 1) You request a connection on Booking.com extranet. Nothing changes. You are still bookable according to the prices and inventory you have set in the Booking.com extranet.<br /> <br /> 2) Beds24 accepts your request. Nothing changes. You are still bookable according to the prices and inventory you have set in the Booking.com extranet.<br /> <br /> Between step 2 and 3 you should map your rooms and rates, check everything and import existing bookings from Booking.com to block the booked dates.<br /> <br /> 3) You enable the connection in Booking.com. This is when Booking.com removes your inventory and rates and you are temporarily not bookable.<br /> <br /> 4) Beds24 sends prices and availability to Booking.com. You are bookable again. To send the update immediately click the "Update" buttons in the channel manager settings.<br /> <br /> Bookings are not removed from the Booking.com extranet. Existing and new bookings are always visible in the Booking.com extranet.<br /> <br /> ==Initiate the connection in Booking.com==<br /> Initiate the XML connection from the property menu within the booking.com extranet and then do the Beds24 setup.<br /> <br /> 1) Login to Booking.com and go to ACCOUNT->CHANNEL MANAGER. If you do not see this option contact Booking.com and tell them you want to use a channel manager<br /> <br /> 2) Click the Start button and search for BEDS24.<br /> <br /> <embedvideo service="youtube">https://youtu.be/VYzWI-PDVYk</embedvideo><br /> <br /> 3) Complete the rest of the on screen instructions.<br /> <br /> It is possible to select a "one way" or "two way" connection with Booking.com. The normal case is "two way" which will both export inventory to Booking.com and import bookings from Booking.com. If you select any of the "one way" options only one of these actions will be performed and the other must be manually maintained by you. <br /> <br /> 4) When ready you will receive a notification from Booking.com, go to the Channel Manager menu again and activate the connection.<br /> <br /> ==Set up and mapping in Beds24==<br /> 1) Enter your Booking.com Hotel Id into SETTINGS -> CHANNEL MANAGER -> BOOKING.COM "Hotel ID" setting and '''then scroll to the bottom of the page and click SAVE'''.<br /> <br /> [[Image:bookingcom1.png|450px|link=]]<br /> [[Media:bookingcom1.png|view large]]<br /> <br /> 2) Set "Booking Price Import" to either import the room price only or the room price plus unpaid extras (cleaning charges, local taxes etc.)<br /> <br /> 3) Some Booking.com rate ids can accept a room price plus a single occupancy price on the same rate id. If you have this rate type and want to send the single occupancy price set "Booking.com Rate Type " = "Full + Single". If you do not have this rate type or you are not sure set "Booking.com Rate Type "= "One Price "<br /> <br /> <br /> 4) Mapping<br /> <br /> <embedvideo service="youtube">https://youtu.be/-SbeMMSk8wc</embedvideo><br /> <br /> Map Rooms:<br /> *Click on the "Get Code" link next to the room id setting, a list of room ids will be retrieved from Booking.com and displayed.<br /> *Choose the Booking.com room you want to map to the Beds24 room and click on it.<br /> *When the correct room id has copied to the room id setting, click Save.<br /> <br /> [[Image:bookingcomrooms.png|450px|link=]]<br /> [[Media:bookingcomrooms.png|view large]]<br /> <br /> <br /> Map Rates:<br /> *Click on the "Get Code" link next to the rate id setting and a list of rate ids will be retrieved from Booking.com for the saved room id.<br /> *Choose the Booking.com rate id for this room and click on it. This will normally be the standard rate.<br /> *When the correct rate id has copied to the rate id setting, click Save.<br /> <br /> [[Image:bookingcomrates.png|450px|link=]]<br /> [[Media:bookingcomrates.png|view large]]<br /> <br /> <br /> <span class="circle" >{{#fas:lightbulb}} Tip</span> ''Click on the "View Actual Data" Button to check which prices and availability will send.''<br /> <br /> ===Prices for different occupancies, refundable/non refundable rates, meal plans===<br /> Booking.com can support more than one price per room and day. There are two options:<br /> <br /> '''1. Multiple Rate Ids'''<br /> <br /> If you need additional rate plans, for example a for different occupancies, or a non-refundable rate, or your rate plan contains meals, you can create additional rate plans in [[Booking.com_XML:_Create_Booking.com_Rate_Plans_in_Beds24|SETTINGS->CHANNEL MANAGER->BOOKING.COM->MANAGE RATE PLANS]].<br /> <br /> [[Setting_Prices_for_Booking_Channels#Mapping_channel_rate_codes|Please use these instructions for the mapping]].<br /> <br /> '''2. Linked/Derived Prices'''<br /> <br /> Booking.com can auto calculate different occupancies from one standard rate. This rate is either for the base or for the maximum occupancy of a specific room. The system then automatically adds or subtracts a percentage price per person when the occupancy increases or decreases.<br /> <br /> Talk to your Booking.com rep about how to best set this up (either a base rate to add on to or a maximum occupancy rate to subtract from).<br /> <br /> ===Price Multiplier===<br /> If you want to add a multiplier to your prices, add a '''*''' followed by the multiplier number to your hotel id.<br /> <br /> Example:<br /> <br /> Hotel id = '''123456*1.23'''<br /> <br /> will multiply all prices by 1.23 sent for hotel id 123456 (i.e. raised by 23%).<br /> <br /> Lower prices can be sent with a multiplier less than 1:<br /> <br /> '''123456*0.85'''<br /> <br /> will send 85% of the normal price (i.e. lowered by 15%).<br /> <br /> To convert the price of bookings imported from the channel add a '''*''' AFTER the multiplier:<br /> <br /> '''123456*1.23*'''<br /> <br /> will divide the price of the booking by 1.23.<br /> <br /> ====Currency Conversion====<br /> You can also use currency conversion template variables. All currencies supported by the booking page currency selector can be used.<br /> <br /> Examples:<br /> <br /> '''123456*[CONVERT:IDR-EUR]''' will convert Indonesian Rupees to Euros.<br /> <br /> '''123456*[CONVERT:IDR-EUR][/]0.952''' will convert Indonesian Rupees to Euros, and dividing it by 0.952 will raise the price by 5%.<br /> <br /> ===Promotions===<br /> Promotions can set up, viewed and changed in SETTINGS-CHANNEL MANAGER-BOOKING-COM-PROMOTIONS. <br /> <br /> If you add or change a promotion use the context help (? icons next to the settings) for instructions.<br /> <br /> <embedvideo service="youtube">https://youtu.be/T-I3CnXnvZQ</embedvideo><br /> <br /> ===Activating in Beds24 and Booking.com===<br /> 1) You can view the live availability and prices that will be sent to Booking.com before or after activating using the "View actual data" button.<br /> <br /> [[Image:booking13.png|450px|link=]]<br /> [[Media:booking13.png|view large]]<br /> <br /> <br /> 2) Make sure your inventory is correct in Beds24. Check existing bookings in Booking.com imported and dates blocked by other sources are blocked in Beds24. Dates can be blocked by either entering a booking manually into Beds24 for those dates or using the inventory and override functions on the control panel calendar for those dates. Failure to do this could allow new bookings on dates you are not available. All available dates in Beds24 will be sent to Booking.com as available for new bookings.<br /> <br /> [[Image:Booking_com_12.png|450px|link=]]<br /> [[Media:Booking_com_12.png|view large]]<br /> <br /> <br /> 3) Enable the connection in Beds24 by ticking "Inventory and Rates" for each mapped room and saving. The "Bookings" checkbox should already be ticked but tick it as well if it is not ticked and bookings should be imported.<br /> <br /> [[Image:bookingcomactivate.png|450px|link=]]<br /> [[Media:bookingcmactivate.png|view large]]<br /> <br /> 4) When all the set up in Beds24 is correct you can make the final step to confirm the connection (go live) from the Booking.com extranet.<br /> <br /> [[Image:bookingconfirm.png|450px|link=]]<br /> [[Media:bookingconfirm.png|view large]]<br /> <br /> <br /> When you go live your rates and inventory will be deleted from Booking.com and a full reload will occur from your Beds24 Inventory.<br /> <br /> You can use the "Update" button on each room to speed this up. Your bookings will not be deleted from Booking.com but make sure the dates are blocked in Beds24 before going live so they will not be reopened.<br /> <br /> 5) Import existing bookings from Booking.com <br /> <br /> Make sure the "Bookings" check box for each mapped room is ticked and saved and then click the "Import existing bookings" button.<br /> <br /> [[Image:booking15.png|450px|link=]]<br /> [[Media:booking15.png|view large]]<br /> <br /> If for any reason your existing bookings do not import, the dates could be reopened and resold. To prevent this import the bookings via CSV.<br /> <br /> a. Export your bookings as CSV from booking.com<br /> b. Go to https://api.beds24.com/csv/putbookingcomcsv.php and import the csv file to Beds24. <br /> Follow the instructions on the page carefully so they import to the correct rooms.<br /> <br /> If this is also unsuccessful, block the booked dates in the beds24 calendar. Please note that in this case cancellations and modifications will not be imported automatically. <br /> <br /> 6) Once updated, check all your values in the Booking.com extranet for correctness and if required make any adjustments to the settings to fix.<br /> <br /> 7) Channel collect payments will be shown in the booking invoice if SETTINGS->CHANNEL MANAGER -> “Import Channel Collect Payments” is set to “Yes”.<br /> <br /> 8) You can allow cancellation fees and commission values to overwrite booking values when cancelled by channel if SETTINGS->CHANNEL MANAGER -> “IImport Cancel Fees” is set to “Yes”.<br /> <br /> ===Maximum number accepted bookings ===<br /> By default all available rooms are sent to activated channels. In SETTINGS->CHANNEL MANAGER->CHANNEL INVENTORY limit the number of accepted bookings for this channel.<br /> <br /> === Check Connection ===<br /> The connection is working if you are not receiving error messages and the display in the channel is correct. If you are receiving error messages check in the "Common Errors" section why you are receiving the error and how to fix it.<br /> <br /> === Updates and Changes===<br /> Changes to availability and prices will be instantly sent to the channel. Changes for settings for example minimum stays, or quantity of rooms or the multiplier will send with the next update. Click on "Update" if you want to push them through instantly.<br /> <br /> === Setup Problems===<br /> 1) The room is being unexpectedly closed at booking.com<br /> <br /> The channel manager will close the room on all dates which do not have a valid price available for sending to booking.com. Make sure you have prices for the complete range of dates you are sending (1 year or 2 years)<br /> <br /> 2) "Room code is not unique" warning when saving in Beds24.<br /> <br /> Each Booking.com room id is unique and can be mapped to only one room in Beds24. If you enter the same Booking.com room id more than once the room updates will overwrite each other causing inaccurate information being sent to Booking.com<br /> <br /> 3) Missing Credit Card Details<br /> <br /> When Booking.com sends the credit card number it will be available in the "Payments and Charges" tab of the booking unless it has been stored in a third party system such as Stripe. <br /> The encoded CVC number is available from the booking notification email sent to the host as the line labelled Security Code. Enter the Security Code value from the email into the booking to view the CVC.<br /> <br /> *If there is no Security Code item in the host notification email, the CVC was not collected or sent for this booking. Please ask Booking.com to collect and send it to Beds24 if you require it.<br /> *If credit card details are always missing and you require them, please ask Booking.com to collect and send credit card details to Beds24<br /> *If Booking.com normally sends credit card details but did not do so for a specific booking and you always want a card as security, please ask Booking.com to exclusively accept bookings with a credit card number.<br /> <br /> 4) Daily prices and prices for the Room, Double and Single occupancy can be mapped to Booking.com. <br /> <br /> These can be mapped to Booking.com rate id's and will use the booking conditions of that rate id. Extra person and extra child prices within a Beds24 Rate and discounts set in a Rates Discount section are not able to export to Booking.com or other channels.<br /> <br /> === Notes=== <br /> 1) Credit card details are imported and shown on the "INVOICE" tab of the booking. If not please refer to "Missing Credit Card Details" in Setup Problems above. <br /> <br /> 2) Multiple Rates - if you want to send multiple prices for a room you must have a rate id for each rate in Booking.com and a matching rate with the price and rate id setup in Beds24. See the Multiple Rates section above for more details.<br /> <br /> 3) Single occupancy prices must be activated within booking.com if you are sending them to multi person room rates. They can be disabled by setting "Rates" = "Full Only"<br /> <br /> 4) For bookings imported through the button "Import upcoming bookings" Booking.com will only send a summary of the booking, not the full information. The full information can still be accessed in the Booking.com extranet. New bookings made after activation will include full booking information.<br /> <br /> 5) Deleting a rate or price in Beds24 will not delete the price in Booking.com. If you need to close a rate at Booking.com, make the rate id unbookable at Beds24, for example by closing the room or removing the price and wait for it to update at Booking.com. Only once the rate has closed at Booking.com it is safe to remove it from Beds24.<br /> <br /> You can close a rate at booking.com by making sure there is no price for it on the dates to close in Beds24.<br /> As long as the rate has at least a price for 1 day in the next year, all the other dates without prices will be closed.<br /> <br /> If you have multiple rates at booking.com, the other rates can continue to be available by giving them prices.<br /> <br /> Note that if there is no price on any day at all for a rate, this will not necessarily close the rate, in this case no information will be sent and whatever data is in Booking.com will remain.<br /> <br /> You can always see the data being sent with the "View Actual Data" button in the channel manager.<br /> <br /> 6) Bookings with payment collected by booking.com will show the payment amount collected as a payment in the booking invoice.<br /> <br /> =Manage Bookings=<br /> ===VAT value on extra items===<br /> If an extra item name in the booking matches the name of an upsell item for the property, the VAT value of the upsell item will be used.<br /> Otherwise the VAT value defined in the Property booking rules will be used.<br /> <br /> ===Report No-shows, Invalid cards or Restrict Channel Modifications===<br /> This screenshot shows specific settings for bookings from Booking.com:<br /> <br /> [[Image:bookingcom_manage.png|800px|link=]]<br /> [[Media:bookingcom_manage.png|view large]]<br /> <br /> If you want to not allow channel modifications by default you can change the setting for "Allow Channel Modifications" value" in SETTINGS->CHANNEL MANAGER.<br /> <br /> ===Charge Virtual Credit Cards ===<br /> Virtual cards can be set to be auto charged at the date they become valid. To use this option set "Virtual Cards" = Yes<br /> <br /> If you manually charge virtual credit cards please note that they can only be charged when they become valid.<br /> <br /> Note: This option is available for customers who use [[Stripe|Stripe]]. If you set "Virtual Cards" = Yes without Stripe activated the system will create a pending payment which can not be collected.<br /> <br /> <embedvideo service="youtube">https://youtu.be/qfwM2SiiLI8</embedvideo><br /> <br /> ===Different Invoice Templates ===<br /> If you need a different invoice template for the bookings from this channel you can use the [[Invoicees|invoicee]] function.<br /> <br /> =Reviews=<br /> To access Booking.com reviews from your DASHBOARD unlock the DASHBORAD click on the hamburger menu then on "Extentions" and add the Booking.com Review Module.<br /> <br /> =Disconnect=<br /> *Unticking "Inventory and Prices" and "Bookings" will stop Beds24 sending data to Booking.com. This will not remove the data from Booking.com and it will still be bookable.<br /> *To completely disconnect the channel manager please log into your Booking.com extranet and click on the Account icon in the top right-hand corner. Select Channel Manager from the drop-down menu. Click the Deactivate button to cancel the connection to Beds24.<br /> <br /> =Common Errors=<br /> Any errors reported by Booking.com will be emailed to you with the error message as returned by Booking.com. <br /> The error message usually includes information about the date, rate or room with the problem and a brief description.<br /> Below are common error messages and how to fix them.<br /> <br /> '''Access denied while trying to get rooms for hotel XXXXXX '''<br /> Check if you have received a notification from Booking.com that the connection is ready. <br /> *If not please check in the Booking.com extranet that the connection has been requested. <br /> *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces.<br /> *If your connection is set up check if you confirmed the connection in your Booking.com Extranet as explained under „Activating in Beds24 and Booking.com“ step 4 (https://wiki.beds24.com/images/1/16/Bookingconfirm.png).<br /> * See Wiki: https://wiki.beds24.com/index.php/Booking.com_XML:_Synchronise_bookings_prices_availability#Activating_in_Beds24_and_Booking.com<br /> <br /> '''Access denied''' or '''Hotel not allowed for connection type'''<br /> Log into Booking.com and activate the connection as described under "Activating in Beds24 and Booking.com" step 4 (https://wiki.beds24.com/images/1/16/Bookingconfirm.png) and make sure you have confirmed the connection with Beds24.<br /> * See Wiki: https://wiki.beds24.com/index.php/Booking.com_XML:_Synchronise_bookings_prices_availability#Activating_in_Beds24_and_Booking.com<br /> <br /> '''Updating availability hasn't been enabled for hotel 0000'''<br /> You have not activated the connection in the booking.com extranet. Please log into your booking.com extranet and activate the connection.<br /> <br /> '''SINGLE_USE_PRICING_PASSED_FOR_RLO_RATE'''<br /> Booking.com does not allow you to send a single price.<br /> Set "Booking.com Rate Type"= One Price<br /> <br /> '''WARN_PRICE_TOO_LOW_LIMIT'''<br /> Booking.com expects a price in a certain price range.<br /> Either adjust your price in Beds24 or try to change the limitation at Booking.com<br /> <br /> '''Not allowed to update Single Use Rate for Room''' or '''CANNOT_SET_SINGLE_USE_RATE'''<br /> Booking.com have not activated a single occupancy price for the room.<br /> Either ask Booking.com to allow a single price (set up a "Single" rate id) or set "Booking.com Rate Type" = One Price<br /> <br /> If it is a dorm: Booking.com requires the bed price be sent to them as the room price. Therefore they do not accept a single price for a dorm. Set "Booking.com Rate Type" = One Price and make sure to set your prices in all rates as a room price (and not as a single price).<br /> <br /> '''Not allowed to update Single Use Rate for Room'''<br /> Booking.com requires the bed price be sent to them as the room price. Therefore they do not accept a single price for a dorm. Set "Booking.com Rate Type"= One Price. If you want to send a single price for other rooms ask Booking.com to set up a "Single" rate id for these.<br /> <br /> '''Rooms to Sell were set below the Minimum Contracted rooms for these dates'''<br /> You have agreed to supply a minimum number of rooms to Booking.com on the mentioned dates and Beds24 is trying to update them to a number lower than your agreed minimum. Booking.com have ignored the Beds24 values on those dates and used your agreed minimum instead.<br /> *Make sure you have valid rates for the mentioned dates and no bookings from other sources<br /> *Beds24: change your inventory to send the allotment you have guaranteed Booking.com<br /> *Booking.com: Ask Booking.com to remove the guaranteed allotment<br /> <br /> '''Rate is not active''' or '''RATE_NOT_ACTIVE''' or '''RATE_NOT_ACTIVE_FOR_ROOM'''<br /> You do not have an active Booking.com rate id with this number. Please double check your rates and daily prices and select a valid Booking.com rate id from the list in 'get codes'. You can only send prices for active Booking.com rate codes. You will see your active rate codes when you click on "Get Codes". Make sure you only map these rates in you channel manager settings, daily prices and rates.<br /> <br /> '''Room is not active''' or '''ROOM_NOT_ACTIVE'''<br /> Booking.com has not activated the room for selling. Please ask Booking.com to activate it and check the room id is correct.<br /> <br /> '''Rate 123456 cannot be updated via XML'''<br /> This rate has not been activated for channel management. Ask Booking.com to activate it. <br /> <br /> '''Did not set Close Room 'XY for Rate Category 'ZZ' because of remaining Minimum Contracted Rooms on dates.....'''<br /> You have guaranteed and to have a minimum number of rooms to sell on Booking.com but the channel manager is sending a lower quantity than contracted. <br /> *Make sure you have valid rates for the mentioned dates and no bookings from other sources<br /> *Beds24: change your inventory to send the minimum contracted rooms you have guaranteed Booking.com<br /> *Booking.com: Ask Booking.com to remove the minimum contracted rooms<br /> <br /> '''Rate does not exist'''<br /> You have added a number which is not a valid Booking.com rate id into the field in the "Channels" tab of a rate/daily price. <br /> *Open your rates (Channel Tab) and make sure the correct booking.com rate id is selected from the 'get codes' list.<br /> *Open your daily prices (Enable list) and make sure the correct booking.com rate id is selected from the 'get codes' list. <br /> <br /> '''hotel 'xxxxx' not allowed for user 'Beds24ProductionServer'''' <br /> Check if you have received a notification from Booking.com that the connection is ready. <br /> *If not please check in the Booking.com extranet that the connection has been requested. <br /> *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces.<br /> <br /> '''hotel 'xxxxx' not allowed for user'''' <br /> Check if you have received a notification from Booking.com that the connection is ready. <br /> *If not please check in the Booking.com extranet that the connection has been requested. <br /> *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces.<br /> <br /> '''room/rate combination is not active''' <br /> Your codes are not correctly mapped. Check you have entered the right Booking.com mapping codes.<br /> You have added a number which is not a valid Booking.com rate id into the field in the "Channels" tab of a rate/daily price. <br /> *Open your rates (Channel Tab) and make sure the correct booking.com rate id is selected from the 'get codes' list.<br /> *Open your daily prices (Enable list) and make sure the correct booking.com rate id is selected from the 'get codes' list. <br /> <br /> '''Room reservation does not belong to this hotel reservation'''<br /> The booking was already cancelled in Booking.com before the Channel synchronisation.<br /> <br /> '''Code 150 - Changes are not permitted. This is because property 5587283 has status Open / bookable. Please contact your account manager if you want to modify latitude, longitude, property name, address'''<br /> This means that changes (to certain values like language, latitude, longitude) are not permitted because you have already put the property online. If you want to change anything now you have to contact your account manager at Booking.com and ask for the property to be reviewed again.<br /> <br /> =Notes=<br /> <br /> 1) Credit card details are imported and shown on the "INVOICE" tab of the booking. If not please refer to "Missing Credit Card Details" in Setup Problems above. <br /> <br /> 2) Multiple Rates - if you want to send multiple prices for a room you must have a rate id for each rate in Booking.com and a matching rate with the price and rate id setup in Beds24. See the Multiple Rates section above for more details.<br /> <br /> 3) Single occupancy prices must be activated within booking.com if you are sending them to multi person room rates. They can be disabled by setting "Rates" = "Full Only"<br /> <br /> 4) For bookings imported through the button "Import upcoming bookings" Booking.com will only send a summary of the booking, not the full information. The full information can still be accessed in the Booking.com extranet. New bookings made after activation will include full booking information.<br /> <br /> 5) Deleting a rate or price in Beds24 will not delete the price in Booking.com. If you need to close a rate at Booking.com, make the rate id unbookable at Beds24, for example by closing the room or removing the price and wait for it to update at Booking.com. Only once the rate has closed at Booking.com it is safe to remove it from Beds24.<br /> <br /> You can close a rate at booking.com by making sure there is no price for it on the dates to close in Beds24.<br /> As long as the rate has at least a price for 1 day in the next year, all the other dates without prices will be closed.<br /> <br /> If you have multiple rates at booking.com, the other rates can continue to be available by giving them prices.<br /> <br /> Note that if there is no price on any day at all for a rate, this will not necessarily close the rate, in this case no information will be sent and whatever data is in Booking.com will remain.<br /> <br /> You can always see the data being sent with the "View Actual Data" button in the channel manager.<br /> <br /> 6) Bookings with payment collected by booking.com will show the payment amount collected as a payment in the booking invoice.<br /> <br /> = FAQ =<br /> === Will I receive notifications on new bookings?=== <br /> After you activate the channel manager the channel will stop sending notifications. You will receive them from Beds24 instead.<br /> <br /> === Do guests receive a confirmation? === <br /> The channel confirms the booking with the guest. Beds24 will not sent a confirmation message. If you want to send one as well you can set up an Auto Action Email.<br /> <br /> === How do I modify or cancel a booking?===<br /> Bookings coming from a channel should be modified by the channel. Cancelling a booking in Beds24 will not cancel the booking in Booking.com and can cause a double booking. Please ask booking.com or the guest to cancel the booking in Booking.com and the cancellation will be sent to Beds24. <br /> <br /> If for some reason you need to make a change in Beds24 and do not want the channel to override it, you can set "Allow Channel Modifications" = No ("Details" tab of the booking"). If you have changed the room you can set "Allow Channel Modifications" = All but not room changes.<br /> <br /> === How can I access credit card details?=== <br /> This is how you can [[View_Credit_Card_Details| view credit card details]]. Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to you. Contact your Booking.com rep if this is occurring and you require this information to always be sent.<br /> <br /> === How do I add a promotion or special price?=== <br /> You can set up promotions directly in Beds24 in SETTINGS->CHANNEL MANAGER-BOOKING.COM-PROMOTIONS or in the Booking.com extranet.<br /> <br /> === How do I add extra costs or fees?=== <br /> Extra Costs, e.g. tax, cleaning fee, service charge can be set directly in the channels extranet. <br /> <br /> === Can I send different prices for different minimum stays or for different numbers of guests?=== <br /> Yes. You can do this either with "derived" prices or multiple rates ids. See the "Multiple rates" section of this page. <br /> <br /> === I have multiple Booking.com hotel ids. How do I set this up? ===<br /> The system can handle multiple properties in one account. Each Booking.com hotel requires one property in Beds24.<br /> <br /> === I have multiple Booking.com accounts. How do I set this up? ===<br /> The system can handle multiple properties in one account. It doesn't matter whether the Booking.com properties are in different Booking.com accounts. Each Booking.com property still requires one property in Beds24, though.<br /> <br /> === What to do when I receive an overbooking?=== <br /> *Check if you are receiving error messages by email or in the potential issues menu. Error messages need to be addressed immediately because they can mean the channel manger is able to make updates. <br /> *Entering the same Booking.com room code in multiple rooms in Beds24 can cause overbookings. Check your set up for warnings. <br /> <br /> If you can not see a problem in your set up send us a support ticket with the booking numbers and dates.<br /> <br /> === Why did a booking not import?=== <br /> *Check if the room for which you received the booking is properly mapped. <br /> <br /> If you can not see a problem in your set up send us a support ticket with the booking number and the date the booking was made.<br /> <br /> === Why is the price for the booking wrong?=== <br /> *A special offer set up in the channel may have reduced the price the channel manager sent.<br /> *Your prices are not set up as you expect.<br /> <br /> === What are contracted rooms? ===<br /> This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels. <br /> <br /> === What do I do when I have a no show?=== <br /> To report a no show to Booking.com open the booking and click the button in the "Details" tab.<br /> <br /> === What do I do when a guest provides an invalid credit card number?=== <br /> Invalid cards can be reported to Booking.com via a button on the "Details" tab of the booking.<br /> <br /> If you use Stripe you can set in SETTINGS->CHANNEL MANAGER to automatically report invalid cards to Booking.com.<br /> <br /> === I originally set my connection as a one-way connection, now I want a two-way connection=== <br /> You will need to disconnect your connection with Beds24 in the Booking.com extranet and then initiate the connection with two-way connection.</div>

Pierrebecher https://wiki.beds24.com/index.php?title=Booking.com:_Synchronise_bookings_prices_availability&diff=15902 Booking.com: Synchronise bookings prices availability 2020-02-21T15:54:38Z

<p>Pierrebecher: </p> <hr /> <div>[[Category:Channel Manager]]<br /> [[Category:Booking.com]]<br /> [[Category:Error Messages from Channels]]<br /> [[Category:Set up Instructions]]<br /> ''Synchronising Prices, Availabiltiy and Bookings with your [https://join.booking.com/index.html?aid=3000042&utm_source=connectivity_providers&utm_medium=Email&utm_campaign=NPIN_property%20referral Booking.com] account''<br /> <br /> =General=<br /> *You need an account with Booking.com If you do not yet have one you can [[Booking.com_XML:_Create_and_update_properties_and_rooms_on_Booking.com|create a Booking.com account directly from Beds24]].<br /> <br /> *If you have not yet set up your property in Beds24 you can [[Booking.com_XML:_Create_and_update_properties_and_rooms_on_Booking.com#Import_Properties_from_Booking.com|import your property from Booking.com to Beds24]].<br /> <br /> *[[:Category:Channel Manager|Click here]] for general information on how the channel manager works.<br /> *This tutorial explains how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].<br /> <br /> =Capabilities=<br /> With the connection you can <br /> *Export prices, availability and rules<br /> **send inventory (available rooms)<br /> **send minimum stay<br /> **send maximum stay<br /> **send closed to arrival and closed to departure<br /> **send multiple rates<br /> **add a multiplier to mark prices up or down.<br /> *Import bookings, modifications to bookings and cancellations, importing modifications or cancellations can be disabled for individual bookings <br /> *create Booking.com rate plans<br /> *Report invalid cards and no-shows can be reported to Booking.com from the "Details" tab of the booking. If you use Stripe you can set in SETTINGS->CHANNEL MANAGER to automatically report invalid cards to Booking.com<br /> *Create and manage promotions<br /> *View reviews and react to reviews<br /> <br /> =Limitations=<br /> If you export inventory you will also need to export rates from Beds24, rates can not be set within the Booking.com extranet.<br /> <br /> Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to you. Contact your Booking.com rep if this is occurring and you require this information.<br /> <br /> = Before you Connect =<br /> '''Prices'''<br /> <br /> When the connection is activated Booking.com will remove all price and availability details on the Booking.com extranet and replace them with the data sent from Beds24. Therefore prices and availability of all rooms must be set up in Beds24 before connecting. <br /> *We can only send availability if you have set up prices which are activated for this channel. This tutorial gives general information how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].<br /> *Only one price can be sent per Booking.com rate code. If you have multiple prices for one rate code which are activated for Booking.com the system will use the price for the highest occupancy.<br /> *Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rates can not be exported to Booking.com. <br /> *If you use daily prices with "Extra Person" prices your daily price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value. This price will send as room price for the full occupancy. "Extra Person", "Extra child" can not be sent to Booking.com only the room price/full occupancy price.<br /> *If you want to send a single price and a room price you need to ask Booking.com to activate the single price option for you.<br /> * If you need prices for more occupancy levels or for example a non-refundable rate or your rate plan contains meals you can create additional rate plans in [[Booking.com_XML:_Create_Booking.com_Rate_Plans_in_Beds24|SETTINGS->CHANNEL MANAGER->BOOKING.COM->MANAGE RATE PLANS]].<br /> <br /> '''Extras and Taxes'''<br /> <br /> "Upsell Items" can not be exported to Booking.com. <br /> <br /> If required you can enter extras and fees directly in Booking.com.<br /> <br /> '''Bookings'''<br /> <br /> Upcoming bookings can be imported. Booking.com will only send a summary of the booking, not the full information. The full information can still be accessed in the Booking.com extranet. New bookings made after activation will include full booking information.<br /> <br /> '''Credit Cards'''<br /> <br /> If you want to access credit card details through Beds24 ask Booking.com to only accept bookings with credit card details and always send all details to Beds24. <br /> <br /> '''Rooms and room types'''<br /> <br /> If you sell rooms individually at another channel or your own web site and want to sell them on Booking.com as a "roomtype" with a quantity of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]].<br /> <br /> '''Dorms'''<br /> <br /> Booking.com requires the bed price be sent to them as the room price. Therefore they do not accept a single price for a dorm. Make sure you set "Booking.com Rate Type"= One Price. If you want to send a single price for other rooms you can create additional rate plans for single use in [[Booking.com_XML:_Create_Booking.com_Rate_Plans_in_Beds24|SETTINGS->CHANNEL MANAGER->BOOKING.COM->MANAGE RATE PLANS]].<br /> <br /> = Sync Prices, Availability and Bookings =<br /> Setting up the connection is a 4 step process:<br /> <br /> 1) You request a connection on Booking.com extranet. Nothing changes. You are still bookable according to the prices and inventory you have set in the Booking.com extranet.<br /> <br /> 2) Beds24 accepts your request. Nothing changes. You are still bookable according to the prices and inventory you have set in the Booking.com extranet.<br /> <br /> Between step 2 and 3 you should map your rooms and rates, check everything and import existing bookings from Booking.com to block the booked dates.<br /> <br /> 3) You enable the connection in Booking.com. This is when Booking.com removes your inventory and rates and you are temporarily not bookable.<br /> <br /> 4) Beds24 sends prices and availability to Booking.com. You are bookable again. To send the update immediately click the "Update" buttons in the channel manager settings.<br /> <br /> Bookings are not removed from the Booking.com extranet. Existing and new bookings are always visible in the Booking.com extranet.<br /> <br /> ==Initiate the connection in Booking.com==<br /> Initiate the XML connection from the property menu within the booking.com extranet and then do the Beds24 setup.<br /> <br /> 1) Login to Booking.com and go to ACCOUNT->CHANNEL MANAGER. If you do not see this option contact Booking.com and tell them you want to use a channel manager<br /> <br /> 2) Click the Start button and search for BEDS24.<br /> <br /> <embedvideo service="youtube">https://youtu.be/VYzWI-PDVYk</embedvideo><br /> <br /> 3) Complete the rest of the on screen instructions.<br /> <br /> It is possible to select a "one way" or "two way" connection with Booking.com. The normal case is "two way" which will both export inventory to Booking.com and import bookings from Booking.com. If you select any of the "one way" options only one of these actions will be performed and the other must be manually maintained by you. <br /> <br /> 4) When ready you will receive a notification from Booking.com, go to the Channel Manager menu again and activate the connection.<br /> <br /> ==Set up and mapping in Beds24==<br /> 1) Enter your Booking.com Hotel Id into SETTINGS -> CHANNEL MANAGER -> BOOKING.COM "Hotel ID" setting and '''then scroll to the bottom of the page and click SAVE'''.<br /> <br /> [[Image:bookingcom1.png|450px|link=]]<br /> [[Media:bookingcom1.png|view large]]<br /> <br /> 2) Set "Booking Price Import" to either import the room price only or the room price plus unpaid extras (cleaning charges, local taxes etc.)<br /> <br /> 3) Some Booking.com rate ids can accept a room price plus a single occupancy price on the same rate id. If you have this rate type and want to send the single occupancy price set "Booking.com Rate Type " = "Full + Single". If you do not have this rate type or you are not sure set "Booking.com Rate Type "= "One Price "<br /> <br /> <br /> 4) Mapping<br /> <br /> <embedvideo service="youtube">https://youtu.be/-SbeMMSk8wc</embedvideo><br /> <br /> Map Rooms:<br /> *Click on the "Get Code" link next to the room id setting, a list of room ids will be retrieved from Booking.com and displayed.<br /> *Choose the Booking.com room you want to map to the Beds24 room and click on it.<br /> *When the correct room id has copied to the room id setting, click Save.<br /> <br /> [[Image:bookingcomrooms.png|450px|link=]]<br /> [[Media:bookingcomrooms.png|view large]]<br /> <br /> <br /> Map Rates:<br /> *Click on the "Get Code" link next to the rate id setting and a list of rate ids will be retrieved from Booking.com for the saved room id.<br /> *Choose the Booking.com rate id for this room and click on it. This will normally be the standard rate.<br /> *When the correct rate id has copied to the rate id setting, click Save.<br /> <br /> [[Image:bookingcomrates.png|450px|link=]]<br /> [[Media:bookingcomrates.png|view large]]<br /> <br /> <br /> <span class="circle" >{{#fas:lightbulb}} Tip</span> ''Click on the "View Actual Data" Button to check which prices and availability will send.''<br /> <br /> ===Prices for different occupancies, refundable/non refundable rates, meal plans===<br /> Booking.com can support more than one price per room and day. There are two options:<br /> <br /> '''1. Multiple Rate Ids'''<br /> <br /> If you need additional rate plans, for example a for different occupancies, or a non-refundable rate, or your rate plan contains meals, you can create additional rate plans in [[Booking.com_XML:_Create_Booking.com_Rate_Plans_in_Beds24|SETTINGS->CHANNEL MANAGER->BOOKING.COM->MANAGE RATE PLANS]].<br /> <br /> [[Setting_Prices_for_Booking_Channels#Mapping_channel_rate_codes|Please use these instructions for the mapping]].<br /> <br /> '''2. Linked/Derived Prices'''<br /> <br /> Booking.com can auto calculate different occupancies from one standard rate. This rate is either for the base or for the maximum occupancy of a specific room. The system then automatically adds or subtracts a percentage price per person when the occupancy increases or decreases.<br /> <br /> Talk to your Booking.com rep about how to best set this up (either a base rate to add on to or a maximum occupancy rate to subtract from).<br /> <br /> ===Price Multiplier===<br /> If you want to add a multiplier to your prices, add a '''*''' followed by the multiplier number to your hotel id.<br /> <br /> Example:<br /> <br /> Hotel id = '''123456*1.23'''<br /> <br /> will multiply all prices by 1.23 sent for hotel id 123456 (i.e. raised by 23%).<br /> <br /> Lower prices can be sent with a multiplier less than 1:<br /> <br /> '''123456*0.85'''<br /> <br /> will send 85% of the normal price (i.e. lowered by 15%).<br /> <br /> To convert the price of bookings imported from the channel add a '''*''' AFTER the multiplier:<br /> <br /> '''123456*1.23*'''<br /> <br /> will divide the price of the booking by 1.23.<br /> <br /> ====Currency Conversion====<br /> You can also use currency conversion template variables. All currencies supported by the booking page currency selector can be used.<br /> <br /> Examples:<br /> <br /> '''123456*[CONVERT:IDR-EUR]''' will convert Indonesian Rupees to Euros.<br /> <br /> '''123456*[CONVERT:IDR-EUR][/]0.952''' will convert Indonesian Rupees to Euros, and dividing it by 0.952 will raise the price by 5%.<br /> <br /> ===Promotions===<br /> Promotions can set up, viewed and changed in SETTINGS-CHANNEL MANAGER-BOOKING-COM-PROMOTIONS. <br /> <br /> If you add or change a promotion use the context help (? icons next to the settings) for instructions.<br /> <br /> <embedvideo service="youtube">https://youtu.be/T-I3CnXnvZQ</embedvideo><br /> <br /> ===Activating in Beds24 and Booking.com===<br /> 1) You can view the live availability and prices that will be sent to Booking.com before or after activating using the "View actual data" button.<br /> <br /> [[Image:booking13.png|450px|link=]]<br /> [[Media:booking13.png|view large]]<br /> <br /> <br /> 2) Make sure your inventory is correct in Beds24. Check existing bookings in Booking.com imported and dates blocked by other sources are blocked in Beds24. Dates can be blocked by either entering a booking manually into Beds24 for those dates or using the inventory and override functions on the control panel calendar for those dates. Failure to do this could allow new bookings on dates you are not available. All available dates in Beds24 will be sent to Booking.com as available for new bookings.<br /> <br /> [[Image:Booking_com_12.png|450px|link=]]<br /> [[Media:Booking_com_12.png|view large]]<br /> <br /> <br /> 3) Enable the connection in Beds24 by ticking "Inventory and Rates" for each mapped room and saving. The "Bookings" checkbox should already be ticked but tick it as well if it is not ticked and bookings should be imported.<br /> <br /> [[Image:bookingcomactivate.png|450px|link=]]<br /> [[Media:bookingcmactivate.png|view large]]<br /> <br /> 4) When all the set up in Beds24 is correct you can make the final step to confirm the connection (go live) from the Booking.com extranet.<br /> <br /> [[Image:bookingconfirm.png|450px|link=]]<br /> [[Media:bookingconfirm.png|view large]]<br /> <br /> <br /> When you go live your rates and inventory will be deleted from Booking.com and a full reload will occur from your Beds24 Inventory.<br /> <br /> You can use the "Update" button on each room to speed this up. Your bookings will not be deleted from Booking.com but make sure the dates are blocked in Beds24 before going live so they will not be reopened.<br /> <br /> 5) Import existing bookings from Booking.com <br /> <br /> Make sure the "Bookings" check box for each mapped room is ticked and saved and then click the "Import existing bookings" button.<br /> <br /> [[Image:booking15.png|450px|link=]]<br /> [[Media:booking15.png|view large]]<br /> <br /> If for any reason your existing bookings do not import, the dates could be reopened and resold. To prevent this import the bookings via CSV.<br /> <br /> a. Export your bookings as CSV from booking.com<br /> b. Go to https://api.beds24.com/csv/putbookingcomcsv.php and import the csv file to Beds24. <br /> Follow the instructions on the page carefully so they import to the correct rooms.<br /> <br /> If this is also unsuccessful, block the booked dates in the beds24 calendar. Please note that in this case cancellations and modifications will not be imported automatically. <br /> <br /> 6) Once updated, check all your values in the Booking.com extranet for correctness and if required make any adjustments to the settings to fix.<br /> <br /> 7) Channel collect payments will be shown in the booking invoice if SETTINGS->CHANNEL MANAGER -> “Import Channel Collect Payments” is set to “Yes”.<br /> <br /> 8) You can allow cancellation fees and commission values to overwrite booking values when cancelled by channel if SETTINGS->CHANNEL MANAGER -> “IImport Cancel Fees” is set to “Yes”.<br /> <br /> ===Maximum number accepted bookings ===<br /> By default all available rooms are sent to activated channels. In SETTINGS->CHANNEL MANAGER->CHANNEL INVENTORY limit the number of accepted bookings for this channel.<br /> <br /> === Check Connection ===<br /> The connection is working if you are not receiving error messages and the display in the channel is correct. If you are receiving error messages check in the "Common Errors" section why you are receiving the error and how to fix it.<br /> <br /> === Updates and Changes===<br /> Changes to availability and prices will be instantly sent to the channel. Changes for settings for example minimum stays, or quantity of rooms or the multiplier will send with the next update. Click on "Update" if you want to push them through instantly.<br /> <br /> === Setup Problems===<br /> 1) The room is being unexpectedly closed at booking.com<br /> <br /> The channel manager will close the room on all dates which do not have a valid price available for sending to booking.com. Make sure you have prices for the complete range of dates you are sending (1 year or 2 years)<br /> <br /> 2) "Room code is not unique" warning when saving in Beds24.<br /> <br /> Each Booking.com room id is unique and can be mapped to only one room in Beds24. If you enter the same Booking.com room id more than once the room updates will overwrite each other causing inaccurate information being sent to Booking.com<br /> <br /> 3) Missing Credit Card Details<br /> <br /> When Booking.com sends the credit card number it will be available in the "Payments and Charges" tab of the booking unless it has been stored in a third party system such as Stripe. <br /> The encoded CVC number is available from the booking notification email sent to the host as the line labelled Security Code. Enter the Security Code value from the email into the booking to view the CVC.<br /> <br /> *If there is no Security Code item in the host notification email, the CVC was not collected or sent for this booking. Please ask Booking.com to collect and send it to Beds24 if you require it.<br /> *If credit card details are always missing and you require them, please ask Booking.com to collect and send credit card details to Beds24<br /> *If Booking.com normally sends credit card details but did not do so for a specific booking and you always want a card as security, please ask Booking.com to exclusively accept bookings with a credit card number.<br /> <br /> 4) Daily prices and prices for the Room, Double and Single occupancy can be mapped to Booking.com. <br /> <br /> These can be mapped to Booking.com rate id's and will use the booking conditions of that rate id. Extra person and extra child prices within a Beds24 Rate and discounts set in a Rates Discount section are not able to export to Booking.com or other channels.<br /> <br /> === Notes=== <br /> 1) Credit card details are imported and shown on the "INVOICE" tab of the booking. If not please refer to "Missing Credit Card Details" in Setup Problems above. <br /> <br /> 2) Multiple Rates - if you want to send multiple prices for a room you must have a rate id for each rate in Booking.com and a matching rate with the price and rate id setup in Beds24. See the Multiple Rates section above for more details.<br /> <br /> 3) Single occupancy prices must be activated within booking.com if you are sending them to multi person room rates. They can be disabled by setting "Rates" = "Full Only"<br /> <br /> 4) For bookings imported through the button "Import upcoming bookings" Booking.com will only send a summary of the booking, not the full information. The full information can still be accessed in the Booking.com extranet. New bookings made after activation will include full booking information.<br /> <br /> 5) Deleting a rate or price in Beds24 will not delete the price in Booking.com. If you need to close a rate at Booking.com, make the rate id unbookable at Beds24, for example by closing the room or removing the price and wait for it to update at Booking.com. Only once the rate has closed at Booking.com it is safe to remove it from Beds24.<br /> <br /> You can close a rate at booking.com by making sure there is no price for it on the dates to close in Beds24.<br /> As long as the rate has at least a price for 1 day in the next year, all the other dates without prices will be closed.<br /> <br /> If you have multiple rates at booking.com, the other rates can continue to be available by giving them prices.<br /> <br /> Note that if there is no price on any day at all for a rate, this will not necessarily close the rate, in this case no information will be sent and whatever data is in Booking.com will remain.<br /> <br /> You can always see the data being sent with the "View Actual Data" button in the channel manager.<br /> <br /> 6) Bookings with payment collected by booking.com will show the payment amount collected as a payment in the booking invoice.<br /> <br /> =Manage Bookings=<br /> ===VAT value on extra items===<br /> If an extra item name in the booking matches the name of an upsell item for the property, the VAT value of the upsell item will be used.<br /> Otherwise the VAT value defined in the Property booking rules will be used.<br /> <br /> ===Report No-shows, Invalid cards or Restrict Channel Modifications===<br /> This screenshot shows specific settings for bookings from Booking.com:<br /> <br /> [[Image:bookingcom_manage.png|800px|link=]]<br /> [[Media:bookingcom_manage.png|view large]]<br /> <br /> If you want to not allow channel modifications by default you can change the setting for "Allow Channel Modifications" value" in SETTINGS->CHANNEL MANAGER.<br /> <br /> ===Charge Virtual Credit Cards ===<br /> Virtual cards can be set to be auto charged at the date they become valid. To use this option set "Virtual Cards" = Yes<br /> <br /> If you manually charge virtual credit cards please note that they can only be charged when they become valid.<br /> <br /> Note: This option is available for customers who use [[Stripe|Stripe]]. If you set "Virtual Cards" = Yes without Stripe activated the system will create a pending payment which can not be collected.<br /> <br /> <embedvideo service="youtube">https://youtu.be/qfwM2SiiLI8</embedvideo><br /> <br /> ===Different Invoice Templates ===<br /> If you need a different invoice template for the bookings from this channel you can use the [[Invoicees|invoicee]] function.<br /> <br /> =Reviews=<br /> To access Booking.com reviews from your DASHBOARD unlock the DASHBORAD click on the hamburger menu then on "Extentions" and add the Booking.com Review Module.<br /> <br /> =Disconnect=<br /> *Unticking "Inventory and Prices" and "Bookings" will stop Beds24 sending data to Booking.com. This will not remove the data from Booking.com and it will still be bookable.<br /> *To completely disconnect the channel manager please log into your Booking.com extranet and click on the Account icon in the top right-hand corner. Select Channel Manager from the drop-down menu. Click the Deactivate button to cancel the connection to Beds24.<br /> <br /> =Common Errors=<br /> Any errors reported by Booking.com will be emailed to you with the error message as returned by Booking.com. <br /> The error message usually includes information about the date, rate or room with the problem and a brief description.<br /> Below are common error messages and how to fix them.<br /> <br /> '''Access denied while trying to get rooms for hotel XXXXXX '''<br /> Check if you have received a notification from Booking.com that the connection is ready. <br /> *If not please check in the Booking.com extranet that the connection has been requested. <br /> *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces.<br /> *If your connection is set up check if you confirmed the connection in your Booking.com Extranet as explained under „Activating in Beds24 and Booking.com“ step 4 (https://wiki.beds24.com/images/1/16/Bookingconfirm.png).<br /> * https://wiki.beds24.com/index.php/Booking.com_XML:_Synchronise_bookings_prices_availability#Activating_in_Beds24_and_Booking.com<br /> <br /> '''Access denied''' or '''Hotel not allowed for connection type'''<br /> Log into Booking.com and activate the connection as described under "Activating in Beds24 and Booking.com" step 4 (https://wiki.beds24.com/images/1/16/Bookingconfirm.png) and make sure you have confirmed the connection with Beds24.<br /> * https://wiki.beds24.com/index.php/Booking.com_XML:_Synchronise_bookings_prices_availability#Activating_in_Beds24_and_Booking.com<br /> <br /> '''Updating availability hasn't been enabled for hotel 0000'''<br /> You have not activated the connection in the booking.com extranet. Please log into your booking.com extranet and activate the connection.<br /> <br /> '''SINGLE_USE_PRICING_PASSED_FOR_RLO_RATE'''<br /> Booking.com does not allow you to send a single price.<br /> Set "Booking.com Rate Type"= One Price<br /> <br /> '''WARN_PRICE_TOO_LOW_LIMIT'''<br /> Booking.com expects a price in a certain price range.<br /> Either adjust your price in Beds24 or try to change the limitation at Booking.com<br /> <br /> '''Not allowed to update Single Use Rate for Room''' or '''CANNOT_SET_SINGLE_USE_RATE'''<br /> Booking.com have not activated a single occupancy price for the room.<br /> Either ask Booking.com to allow a single price (set up a "Single" rate id) or set "Booking.com Rate Type" = One Price<br /> <br /> If it is a dorm: Booking.com requires the bed price be sent to them as the room price. Therefore they do not accept a single price for a dorm. Set "Booking.com Rate Type" = One Price and make sure to set your prices in all rates as a room price (and not as a single price).<br /> <br /> '''Not allowed to update Single Use Rate for Room'''<br /> Booking.com requires the bed price be sent to them as the room price. Therefore they do not accept a single price for a dorm. Set "Booking.com Rate Type"= One Price. If you want to send a single price for other rooms ask Booking.com to set up a "Single" rate id for these.<br /> <br /> '''Rooms to Sell were set below the Minimum Contracted rooms for these dates'''<br /> You have agreed to supply a minimum number of rooms to Booking.com on the mentioned dates and Beds24 is trying to update them to a number lower than your agreed minimum. Booking.com have ignored the Beds24 values on those dates and used your agreed minimum instead.<br /> *Make sure you have valid rates for the mentioned dates and no bookings from other sources<br /> *Beds24: change your inventory to send the allotment you have guaranteed Booking.com<br /> *Booking.com: Ask Booking.com to remove the guaranteed allotment<br /> <br /> '''Rate is not active''' or '''RATE_NOT_ACTIVE''' or '''RATE_NOT_ACTIVE_FOR_ROOM'''<br /> You do not have an active Booking.com rate id with this number. Please double check your rates and daily prices and select a valid Booking.com rate id from the list in 'get codes'. You can only send prices for active Booking.com rate codes. You will see your active rate codes when you click on "Get Codes". Make sure you only map these rates in you channel manager settings, daily prices and rates.<br /> <br /> '''Room is not active''' or '''ROOM_NOT_ACTIVE'''<br /> Booking.com has not activated the room for selling. Please ask Booking.com to activate it and check the room id is correct.<br /> <br /> '''Rate 123456 cannot be updated via XML'''<br /> This rate has not been activated for channel management. Ask Booking.com to activate it. <br /> <br /> '''Did not set Close Room 'XY for Rate Category 'ZZ' because of remaining Minimum Contracted Rooms on dates.....'''<br /> You have guaranteed and to have a minimum number of rooms to sell on Booking.com but the channel manager is sending a lower quantity than contracted. <br /> *Make sure you have valid rates for the mentioned dates and no bookings from other sources<br /> *Beds24: change your inventory to send the minimum contracted rooms you have guaranteed Booking.com<br /> *Booking.com: Ask Booking.com to remove the minimum contracted rooms<br /> <br /> '''Rate does not exist'''<br /> You have added a number which is not a valid Booking.com rate id into the field in the "Channels" tab of a rate/daily price. <br /> *Open your rates (Channel Tab) and make sure the correct booking.com rate id is selected from the 'get codes' list.<br /> *Open your daily prices (Enable list) and make sure the correct booking.com rate id is selected from the 'get codes' list. <br /> <br /> '''hotel 'xxxxx' not allowed for user 'Beds24ProductionServer'''' <br /> Check if you have received a notification from Booking.com that the connection is ready. <br /> *If not please check in the Booking.com extranet that the connection has been requested. <br /> *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces.<br /> <br /> '''hotel 'xxxxx' not allowed for user'''' <br /> Check if you have received a notification from Booking.com that the connection is ready. <br /> *If not please check in the Booking.com extranet that the connection has been requested. <br /> *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces.<br /> <br /> '''room/rate combination is not active''' <br /> Your codes are not correctly mapped. Check you have entered the right Booking.com mapping codes.<br /> You have added a number which is not a valid Booking.com rate id into the field in the "Channels" tab of a rate/daily price. <br /> *Open your rates (Channel Tab) and make sure the correct booking.com rate id is selected from the 'get codes' list.<br /> *Open your daily prices (Enable list) and make sure the correct booking.com rate id is selected from the 'get codes' list. <br /> <br /> '''Room reservation does not belong to this hotel reservation'''<br /> The booking was already cancelled in Booking.com before the Channel synchronisation.<br /> <br /> '''Code 150 - Changes are not permitted. This is because property 5587283 has status Open / bookable. Please contact your account manager if you want to modify latitude, longitude, property name, address'''<br /> This means that changes (to certain values like language, latitude, longitude) are not permitted because you have already put the property online. If you want to change anything now you have to contact your account manager at Booking.com and ask for the property to be reviewed again.<br /> <br /> =Notes=<br /> <br /> 1) Credit card details are imported and shown on the "INVOICE" tab of the booking. If not please refer to "Missing Credit Card Details" in Setup Problems above. <br /> <br /> 2) Multiple Rates - if you want to send multiple prices for a room you must have a rate id for each rate in Booking.com and a matching rate with the price and rate id setup in Beds24. See the Multiple Rates section above for more details.<br /> <br /> 3) Single occupancy prices must be activated within booking.com if you are sending them to multi person room rates. They can be disabled by setting "Rates" = "Full Only"<br /> <br /> 4) For bookings imported through the button "Import upcoming bookings" Booking.com will only send a summary of the booking, not the full information. The full information can still be accessed in the Booking.com extranet. New bookings made after activation will include full booking information.<br /> <br /> 5) Deleting a rate or price in Beds24 will not delete the price in Booking.com. If you need to close a rate at Booking.com, make the rate id unbookable at Beds24, for example by closing the room or removing the price and wait for it to update at Booking.com. Only once the rate has closed at Booking.com it is safe to remove it from Beds24.<br /> <br /> You can close a rate at booking.com by making sure there is no price for it on the dates to close in Beds24.<br /> As long as the rate has at least a price for 1 day in the next year, all the other dates without prices will be closed.<br /> <br /> If you have multiple rates at booking.com, the other rates can continue to be available by giving them prices.<br /> <br /> Note that if there is no price on any day at all for a rate, this will not necessarily close the rate, in this case no information will be sent and whatever data is in Booking.com will remain.<br /> <br /> You can always see the data being sent with the "View Actual Data" button in the channel manager.<br /> <br /> 6) Bookings with payment collected by booking.com will show the payment amount collected as a payment in the booking invoice.<br /> <br /> = FAQ =<br /> === Will I receive notifications on new bookings?=== <br /> After you activate the channel manager the channel will stop sending notifications. You will receive them from Beds24 instead.<br /> <br /> === Do guests receive a confirmation? === <br /> The channel confirms the booking with the guest. Beds24 will not sent a confirmation message. If you want to send one as well you can set up an Auto Action Email.<br /> <br /> === How do I modify or cancel a booking?===<br /> Bookings coming from a channel should be modified by the channel. Cancelling a booking in Beds24 will not cancel the booking in Booking.com and can cause a double booking. Please ask booking.com or the guest to cancel the booking in Booking.com and the cancellation will be sent to Beds24. <br /> <br /> If for some reason you need to make a change in Beds24 and do not want the channel to override it, you can set "Allow Channel Modifications" = No ("Details" tab of the booking"). If you have changed the room you can set "Allow Channel Modifications" = All but not room changes.<br /> <br /> === How can I access credit card details?=== <br /> This is how you can [[View_Credit_Card_Details| view credit card details]]. Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to you. Contact your Booking.com rep if this is occurring and you require this information to always be sent.<br /> <br /> === How do I add a promotion or special price?=== <br /> You can set up promotions directly in Beds24 in SETTINGS->CHANNEL MANAGER-BOOKING.COM-PROMOTIONS or in the Booking.com extranet.<br /> <br /> === How do I add extra costs or fees?=== <br /> Extra Costs, e.g. tax, cleaning fee, service charge can be set directly in the channels extranet. <br /> <br /> === Can I send different prices for different minimum stays or for different numbers of guests?=== <br /> Yes. You can do this either with "derived" prices or multiple rates ids. See the "Multiple rates" section of this page. <br /> <br /> === I have multiple Booking.com hotel ids. How do I set this up? ===<br /> The system can handle multiple properties in one account. Each Booking.com hotel requires one property in Beds24.<br /> <br /> === I have multiple Booking.com accounts. How do I set this up? ===<br /> The system can handle multiple properties in one account. It doesn't matter whether the Booking.com properties are in different Booking.com accounts. Each Booking.com property still requires one property in Beds24, though.<br /> <br /> === What to do when I receive an overbooking?=== <br /> *Check if you are receiving error messages by email or in the potential issues menu. Error messages need to be addressed immediately because they can mean the channel manger is able to make updates. <br /> *Entering the same Booking.com room code in multiple rooms in Beds24 can cause overbookings. Check your set up for warnings. <br /> <br /> If you can not see a problem in your set up send us a support ticket with the booking numbers and dates.<br /> <br /> === Why did a booking not import?=== <br /> *Check if the room for which you received the booking is properly mapped. <br /> <br /> If you can not see a problem in your set up send us a support ticket with the booking number and the date the booking was made.<br /> <br /> === Why is the price for the booking wrong?=== <br /> *A special offer set up in the channel may have reduced the price the channel manager sent.<br /> *Your prices are not set up as you expect.<br /> <br /> === What are contracted rooms? ===<br /> This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels. <br /> <br /> === What do I do when I have a no show?=== <br /> To report a no show to Booking.com open the booking and click the button in the "Details" tab.<br /> <br /> === What do I do when a guest provides an invalid credit card number?=== <br /> Invalid cards can be reported to Booking.com via a button on the "Details" tab of the booking.<br /> <br /> If you use Stripe you can set in SETTINGS->CHANNEL MANAGER to automatically report invalid cards to Booking.com.<br /> <br /> === I originally set my connection as a one-way connection, now I want a two-way connection=== <br /> You will need to disconnect your connection with Beds24 in the Booking.com extranet and then initiate the connection with two-way connection.</div>

Pierrebecher https://wiki.beds24.com/index.php?title=Category:Calendar&diff=15831 Category:Calendar 2020-02-13T10:18:06Z

<p>Pierrebecher: </p> <hr /> <div>[[Category:Prices]]<br /> [[Category:Guests and Bookings]]<br /> [[Category:Introduction]]<br /> [[Category:Customise_Control_Panel]]<br /> [[Category:Daily_Use]]<br /> ''This page is about the menu CALENDAR''<br /> __TOC__<br /> == Overview ==<br /> <br /> This view gives you a complete overview on your bookings, rates and occupation and inventory. By clicking on "Filter" then ticking the boxes you can select what you want to display.<br /> <br /> <embedvideo service="youtube">https://youtu.be/nqwmt82JUVc</embedvideo><br /> <br /> *bookings are displayed in red (or your selected color) - hover the mouse over individual bookings to show more information or click on them to open them in a pop up.<br /> *rates in green for each room - hover the mouse over individual rates to show more information or click on them to open them in a popup.<br /> <br /> '''Inventory''': The number of rooms remaining to sell is also shown and they can be edited to quickly change your availability. (It is only possible to lower the number based on the value in SETTINGS - > PROPERTIES -> ROOMS-> SETUP "Quantity of this type" and any existing bookings) Click to open a popup and save the changes in your inventory.<br /> <br /> '''Add Booking:''' To add a booking click on the person+ icon.<br /> <br /> '''Daily Prices''': You can enter the prices here. Click in on the day the rate starts to open a popup and set the price and date range and click SAVE. You may modify individual dates as required.<br /> <br /> To remove a price set it to 0 (numeral zero)<br /> <br /> '''Override Dates''' <br /> *BLACKOUT will close the room so it is not available for booking<br /> *NO CHECK IN - guests can not check in on this day but guests checking in before can stay on this day<br /> *NO CHECK OUT - guests can not check out on this day but guests checking in before this date can stay on this day<br /> *NO CHECK IN AND NO CHECK OUT - guests can not check in or check out on this day but guests checking in before can stay on this day<br /> *EXCEPTION will apply the booking rule for the "Exceptional Period" set in SETTINGS -> PROPERTIES -> BOOKING RULES<br /> *NONE - the booking strategy is as defined for the property<br /> <br /> '''Min Stay:''' Set a minimum stay. (This can be used to '''override''' the Minimum stay in a '''RATE or Daily Price''' as long as the number is higher than that in the RATES/Daily Prices) <br /> <br /> '''Max Stay:''' Set a maximum stay. If you have set different maximum stays in other places (room, daily prices, rates) the system will use the lowest value. <br /> <br /> '''Price Multiplier:''' Adjust all rates/daily price by a percentage. (For an increase in price add a number in excess of 100 and for a lower price a number lower than 100). <br /> If you use rates you can deacativate the multiplier by setting "Allow Multiplier" = No in the Summary tab of the rate.<br /> <br /> Note: There is a is a limit of 1095 data elements at a time, if they are setting 365 days and 3 rooms this would be the limit.<br /> <br /> == Diary and notes Function ==<br /> You can add notes for a property a room or a specific unit. When you have added a note a note icon will display on which you can hover.<br /> <br /> Click on a date to add a diary note for this day. When you have a diary note you will see a bubble in the date field of the CALENDAR. Click on the icon will show the diary note. <br /> <br /> Diary notes will also display in the "Diary"on the DASHBOARD on the day. <br /> <br /> [[Image:The-CLAENDAR.png|700px|link=]]<br /> [[Media:The-CLAENDAR.png|view large]]<br /> <br /> == Customise Display ==<br /> You can set what is shown directly on the CALENDAR page. <br /> <br /> [[Image:Adjust-CALENDAR-VIEW.png|800px|link=]]<br /> [[Media:Adjust-CALENDAR-VIEW.png|view large]]<br /> <br /> === Set preferences ===<br /> In SETTINGS->ACCOUNT->PREFERENCES you have a number of general settings to customise the look of your CALENDAR. <br /> <br /> [[Image:Customise-CALENDAR.png|800px|link=]]<br /> [[Media:Customise-CALENDAR.png|view large]]<br /> <br /> === Customise how bookings display=== <br /> In the "Bookings" section in SETTINGS->ACCOUNT->PREFERENCES you can customise how bookings are displayed. You can set<br /> *the guests name is displayed (Booking Show Name)<br /> *a text which shows when you hover on a booking (Booking Hover Text)<br /> *presets for flags which you can use to mark certain bookings (Booking Flag Text Presets)<br /> *presets for booking info codes <br /> <br /> Use the context help (?icons) next to the settings for details. <br /> ==== Use icons====<br /> This [[:Category:Bookings#Info|help page]] explains how to enhance the booking display with icons.<br /> <br /> === Customise how rates display=== <br /> *In the "Summary" tab of the of the rate you can set a color for each rate. <br /> *In SETTINGS->ACCOUNT->PREFERENCES you can set if the only the name is displayed in the calendar or the name and the prices.<br /> <br /> ===Customise how daily prices display===<br /> In the settings for the daily prices you can set a background color. <br /> <br /> <br /> === Customise room display=== <br /> [[Image:Define-Room-Display.png|800px|link=]]<br /> [[Media:Define-Room-Display.png|view large]]<br /> <br /> == Show Groups of Properties ==<br /> Properties can be opened as groups in the calendar. Use the SETTINGS-> BOOKING ENGINE-> MULTIPLE PROPERTIES-> PROPERTY SETTINGS "Group Keywords "setting to assign keywords to each property. These keywords will appear in the property selector and show all properties having that keyword.<br /> <br /> == Enhance Performance ==<br /> If you have many properties and/or slow internet you can do the following:<br /> <br /> *Show less data e.g. a week only<br /> *Turn off all rows which you are not using via the "Show" selector"<br /> *Avoid opening all properties. Instead open individual properties or create property groups<br /> <br /> <br /> == Further Customisation using CSS ==<br /> If you are comfortable working with CSS you can use custom CSS to customise the control panel further. Use Firebug or a similar tool to detect the classes you want to change. <br /> <br /> Example: Give the inventory cell a different color if the inventory is 0.<br /> <br /> .caltable .inv0{<br /> background-color: #d43f3a;<br /> }<br /> .inv0 .dashgrid_inventory {<br /> color: #fff;<br /> }<br /> .inv0 .lightgrey {<br /> color: #fff;<br /> }<br /> <br /> Example: display roomname and icons in one line.<br /> <br /> .dashgrid_rowroomname {<br /> display: inline;<br /> }<br /> <br /> .editroomlink{<br /> padding-left: 2px;<br /> }<br /> <br /> Example: Show past dates in a different color.<br /> <br /> .pastdate {<br /> background-color: #d9edf7;<br /> }<br /> <br /> Example: Show weekends in a different color.<br /> <br /> .weekend2{<br /> background-color: #cccccc;<br /> }</div>

Pierrebecher https://wiki.beds24.com/index.php?title=Category:Sub_Account&diff=15781 Category:Sub Account 2020-02-05T16:17:48Z

<p>Pierrebecher: /* Specify Access Rights */</p> <hr /> <div>[[Category:Account]]<br /> [[Category:Agents]]<br /> [[Category:Customise_Control_Panel]]<br /> <br /> ''This page is about the menu SUB ACCOUNTS (top right)''<br /> Each account can have sub accounts with a unique username and password. Sub accounts can be given restricted or full access to other accounts or individual properties. A sub account can also contain it's own properties. <br /> <br /> Only one person at a time can log in to any account or sub account.<br /> <br /> == Sub Accounts ==<br /> A property is always owned by one account or sub account but it can be set up to be accessed from other accounts. It inherits it's account level settings from this owner account. Therefore a property should be owned by the account which manages the property and whose Email address is used to send out confirmation messages and other system Emails. <br /> <br /> *If a property is managed mainly in the master account and the sub account just needs access to see certain information or to perform certain tasks it should be owned by the master account. In this case sub accounts are given access to the property.<br /> <br /> *If a property is managed mainly by the sub account and the master accounts just needs access it should be owned by the sub account. In this case the master account is given access to the property.<br /> <br /> Go to SUB ACCOUNTS to create new sub accounts or manage existing sub accounts<br /> <br /> Global sub account settings apply to all sub accounts in one master account<br /> <br /> [[Image:Account-List.png|500px|link=]]<br /> [[Media:Account-List.png|view large]]<br /> <br /> Click on "Manage" to apply settings to an individual sub account<br /> <br /> [[Image:Sub-Account-Settings.png|500px|link=]]<br /> [[Media:Sub-Account-Settings.png|view large]]<br /> <br /> == Create a Sub Account ==<br /> Click on SUB ACCOUNTS then on "CREATE NEW SUB ACCOUNT". Enter username password and Email.<br /> <br /> You can also [[Integromat.com#Create_a_Subaccount_from_a_Google_Form|create a subaccount via Integromat]].<br /> <br /> The "Role" determines access rights:<br /> *Admin: all rights<br /> *Co Master: all rights to the properties which the sub account owns and to which the sub account has access; access to the master accounts sub account menu; can change sub accounts in the master account and create sub accounts in the master account but does not have sub accounts of it own. <br /> *Sub Master: all rights to the properties which the sub account owns and to which the sub account has access; can have sub accounts of its own.<br /> *No Credit Card: all rights but no access to credit cards.<br /> *Accountant: Access to Standard Reports - Financial Reports and Read only access to CALENDAR Booking Grid.<br /> *Read Only: All parts of the control panel can be seen but not changed. <br /> *Back Office: All parts of the control panel can be seen and edited except for "SETTINGS" .<br /> *Back Office 2: All parts of the control panel can be seen be seen and edited except "SETTINGS" are "read only".<br /> *Front Desk: Has read and write rights for "bookings" and "guests". No access to SETTINGS, CUSTOM REPORTS and Standard reports with revenue information. Read only access to all other areas.<br /> *Front Desk 2: Has read only access to all areas of the control panel. Has read and write rights for "bookings" and "guests". <br /> *Cleaner: Read only access to bookings in the CALENDAR. Access to standard reports "Cleaning", "Daily Activity", "Cleaning Brief" and "Daily Unit Activity".<br /> *Cleaner Manager: Read only access to bookings in the CALENDAR. Can open the booking and see details. Access to standard reports "Arrival", "Departure", "Current Guests", "Cleaning", "Daily Activity", "Cleaning Brief" and "Daily Unit Activity".<br /> *Channelmanager: Access to DASHBBOARD, CALENDAR, BOOKINGS, RATES, in SETTINGS they can see property setting, room setting, channel settings. <br /> *Agent: Access to the CALENDAR only. Can add and manage own bookings if he has write access to a property. Bookings from other sources only show as blocked dates. Any rooms with a sell priority less than 10 are hidden. This allows the creation of rooms "hidden" from the agent.<br /> *Agent 2: Access to the CALENDAR and BOOKINGS only. Can add and manage own bookings and prices if he has write access to a property. Bookings from other sources only show as blocked dates. ny rooms with a sell priority less than 10 are hidden. This allows the creation of rooms "hidden" from the agent.<br /> *Agent 3: Access to the DASHBOARD, CALENDAR, and BOOKINGS only. Can add and manage own bookings and prices if he has write access to a property. Bookings from other sources only show as blocked dates. Any rooms with a sell priority less than 10 are hidden. This allows the creation of rooms "hidden" from the agent.<br /> *No Access: This role can be used to block a sub accounts access. <br /> <br /> <br /> NOTE: The following roles have access to credit card details: "Admin", "Read Only", "Back Office" and "Front Desk". Credit card access is set per property. See further down how to allow credit card access for a property. To prohibit credit card access enter the word ''creditcard'' in "Hide menu pages".<br /> <br /> === Clone Account Settings ===<br /> <br /> Click on "Clone Account Settings" button to select settings to apply from one account to another account/sub account.<br /> <br /> It is possible to clone settings from one Account to a Sub Account<br /> <br /> * Dashboard<br /> * Account<br /> * Account Preferences<br /> * Outgoing Email<br /> * Host Notifications<br /> * Booking Page > Multiple Properties<br /> * Booking Page > Internationalization<br /> * Channel Manager<br /> * Custom Reports<br /> * Guest Management > Auto Actions<br /> * Guest Management > Invoicee<br /> <br /> === Give Sub Account Access to all Properties in the Master Account===<br /> *Click on ACCOUNT LIST <br /> *Click on MANAGE ACCOUNT for the Sub Account<br /> *in "Access All Properties in Another Account" select the account that can be accessed. Set which areas the sub account can access "read only" and which "read and write"<br /> *if required block sub accounts from selected pages in "Menu Settings"<br /> <br /> === Give Sub Accounts Access to Selected Properties in the Master Account===<br /> *Click on ACCOUNT LIST <br /> *Click on MANAGE ACCOUNT for the Master Account<br /> *in the "Property List" click on "MANAGE PROPERTY" for the property you allow the sub account to access<br /> *in "Make Property Available in Multiple Accounts" set "Make Property Available In Sub Account" to the sub account which can access the property then SAVE<br /> *After you have saved you can set which "Access Rights" the sub account has<br /> *if required block sub accounts from selected pages in "Menu Settings"<br /> <br /> === Remove Sub Accounts Access to Selected Properties in the Master Account===<br /> *Click on ACCOUNT LIST <br /> *Click on MANAGE ACCOUNT for the Master Account<br /> *in the "Property List" click on "MANAGE PROPERTY" for the property you allow the sub account to access<br /> *in "Make Property Available in Multiple Accounts" click 'REMOVE' then SAVE<br /> <br /> ===Specify Access Rights===<br /> In ACCOUNT LIST-MANAGE ACCOUNT for the specific sub account you can specify the access rights:<br /> *Control Panel: defines if the property is visible in the controls read-only mode or visible with write access. <br /> *Inventory Linking: controls if the prices and availability can be linked. Values are visible in read-only mode or visible with write access. <br /> *Booking Linking: defines if the bookings from the property are hidden, visible in read-only mode or visible with write access. <br /> <br /> Note: If you include bookings from another property you will also need to allow "Booking Linking" from the property which owns the booking to see them.<br /> <br /> === Hide Menus and/or Settings from Sub Account or make them read only===<br /> You can <br /> *make whole pages "read only"<br /> *hide whole pages <br /> *hide individual settings <br /> <br /> If you want to limit individual sub accounts click on "Manage Account" and use the settings there.<br /> <br /> To apply the limitations to all sub accounts us the "Global Sub Account Settings" under "Account List"<br /> <br /> <span class="circle" >{{#fas:lightbulb}} Tip</span> If you limit settings for all sub account you can make them visible and/or readalbe selected sub account by adding a ! symbol in front of the page/setting which is globally hidden. You might need to enter the code in both "Read Only Menu Pages" and "Hide Menu Pages" to make them visible and writeable. <br /> <br /> Example: The entry dashboard in "Hide menu pages" in "Global Sub Account Settings" will hide the dashboard page from all sub accounts. If you enter !dashboard in the "Hide menu pages" for an individual sub account they will see the dashboard.<br /> <br /> ==== Hide whole menu pages ====<br /> *To find out the identifier of a page you can look at the URL. The identifier is the word after 'pagetype='.<br /> <br /> EXAMPLES:<br /> <br /> <i>synchroniser</i> - hides ALL Channel Manager pages<br /> <br /> <i>syncroniserbookingcomxml</i> - hides only the Booking.com channel manager page.<br /> <br /> <i>settings</i> - hides the menu 'Settings'<br /> <br /> <i>settings,rates</i> - hides the menus 'Settings' and 'Rates'<br /> <br /> <i>report</i> - hides the menu 'Reports' (This is an exception as this identifier is never visible.)<br /> <br /> <i>reports</i> - hides the sub menu 'Standard Reports' from the drop-down menu 'Reports'<br /> <br /> <i>reports2</i> - hides the sub menu 'Custom Reports' from the drop-down menu 'Reports'<br /> <br /> <i>reportlogs2</i> - hides the sub menu 'Booking Page Log' from the drop-down menu 'Reports'<br /> <br /> ==== Hide specific tabs or sub menus from menu pages ====<br /> ===== Bookings: =====<br /> <i><br /> bookings-calendar<br /> </i><br /> <br /> ===== Rates: =====<br /> <i><br /> rates-list<br /> <br /> rates-calendar<br /> <br /> rates-channels<br /> </i><br /> <br /> ==== Hide specific tabs from popup menus ====<br /> ===== Booking popup: =====<br /> <i><br /> bookedit-info<br /> <br /> bookedit-summary<br /> <br /> bookedit-detail<br /> <br /> bookedit-charges<br /> <br /> bookedit-invoice<br /> <br /> bookedit-guest<br /> <br /> bookedit-log<br /> <br /> bookedit-mail<br /> </i><br /> <br /> ===== Rate popup: =====<br /> <i><br /> rateedit-rooms<br /> <br /> rateedit-discounts<br /> <br /> rateedit-upsell<br /> <br /> rateedit-channels<br /> </i><br /> <br /> <br /> ==== Hide individual standard reports ====<br /> Enter the following phrases in "Hide menu pages".<br /> <br /> reports-guestsandhousekeeping - hide all guests and housekeeping report<br /> <br /> reports-occupancy - this hides all occupancy reports<br /> <br /> reports-financial - this hides all financial reports<br /> <br /> reports-invoices - this hides all invoice reports<br /> <br /> reports-payments - this hides all payments reports<br /> <br /> reports-monthlyrevenue - this hides all monthly revenue reports<br /> <br /> reports-arrivals<br /> <br /> reports-departures<br /> <br /> reports-dailyactivity<br /> <br /> reports-dailyunitactivity<br /> <br /> reports-dailyunitnotes<br /> <br /> reports-currentguests<br /> <br /> reports-cleaning<br /> <br /> reports-cleaningbrief<br /> <br /> reports-invoices<br /> <br /> reports-occupancy<br /> <br /> reports-monthlyrevenue<br /> <br /> reports-financial<br /> <br /> reports-country<br /> <br /> reports-payments<br /> </i><br /> <br /> ==== Hide certain functions ====<br /> ===== Hide the 'Show' options in the Calendar =====<br /> <br /> Log into the sub account, go to the calendar and untick all the options you don't want. Log out and log into the master account. Go to the 'Sub Accounts' menu and click on 'Manage Account' for the sub account. Add the following code in the field "Control panel custom CSS":<br /> <br /> .dashgridshowfilter{display:none;}<br /> <br /> This hides the 'Show' drop-down function in the sub account. The user can only see the options that you have left ticked and they can't tick them back on because the drop-down is not there anymore.<br /> <br /> ===== Hide the 'Delete' button in the booking popup =====<br /> <br /> Go to SUB ACCOUNTS and add the following code in the field "Control panel custom CSS" for the sub account:<br /> <br /> .pagetypeajaxbookedit .b24btn_Delete{display: none}<br /> <br /> ===== Hide the 'Add Booking' button (suitcase icon) in the calendar =====<br /> <br /> Go to SUB ACCOUNTS and add the following code in the field "Control panel custom CSS" for the sub account:<br /> <br /> .icon-suitcase, .b24btn_AddBooking{display:none}<br /> <br /> For more possibilities using custom CSS have a look at this page: [https://wiki.beds24.com/index.php/Custom_CSS Custom CSS]<br /> <br /> === Allow Sub Accounts to View Credit Card Details ===<br /> This is set per property. Click on "Manage Account" for the Master Account, to see the property list. In the "Property List" click on "MANAGE PROPERTY" and set "View Credit Cards" = Owner and linked accounts.<br /> <br /> === Set Sub Account to send Email from their own Email Address ===<br /> *Log into the sub account and go SETTINGS->ACCOUNT->OUTGOING EMAIL. Set the system up to use the sub accounts Email address following the instructions (click on HELP in the top right menu).<br /> *Go to SUB ACCOUNTS click on "Manage Account" and set "Outgoing Email"=Never use Master Account or Use Master Account as Fallback.<br /> <br /> === Block Sub Accounts from sending SMS===<br /> Hide the menu pages by adding<br /> <br /> automail.smsenable,owners.smsenable,owners.smsenable2<br /> <br /> in "Hide menu pages".<br /> <br /> ===Messages and Pop-pup news to Sub Accounts ===<br /> The function "Message to Account" allows to send information to all sub accounts. When you click on "Manage Account" you can also create messages for individual sub accounts.<br /> <br /> === Make Sub Account Properties available in the Master Account ===<br /> *Click on ACCOUNT LIST <br /> *Click on MANAGE ACCOUNT for the Sub Account<br /> *Click on MANAGE PROPERTY for the Property<br /> *Set "Available in Master Account" to enable.<br /> <br /> Note: Required if you have Auto Actions in the Master Account that you want to trigger across multiple accounts/properties. <br /> In Auto Action : Trigger Tab > Property = 'All visible in account'<br /> <br /> == Make a Property available in another Account which is not related ==<br /> *Click on ACCOUNT LIST <br /> *Click on MANAGE ACCOUNT for the Sub Account<br /> *Click on MANAGE PROPERTY for the Property<br /> *Add the "Association Code" of the accounts which should access the property in the "Make Property Available With Association Code" field<br /> <br /> The external account can find their association code in SETTINGS-ACCOUNT.<br /> <br /> == Inter Property Linking ==<br /> * Click on Manage Property<br /> <br /> Certain items like rates and room dependency settings can be linked with other rooms.<br /> The Inter Property Linking settings controls the ability of this property to link with other properties.<br /> <br /> Possible values are:<br /> * None - The properties rooms can only link with rooms in the same property.<br /> * Same Owner Account - The properties rooms can only link with other properties owned by the same account.<br /> * All - The properties rooms can link with all properties available in the owner account.<br /> <br /> == Make one Account access Another Account ==<br /> *Click on ACCOUNT LIST <br /> *Click on MANAGE ACCOUNT for the Sub Account.<br /> *Use the "Access All Properties in Another Account" menu to allow this account access to another account.<br /> <br /> This will only allow access to properties "owned" by the other account but not properties owned by a third account which are visible in the account.<br /> <br /> == Clone Properties ==<br /> Settings from one property can be applied to one or more properties in a sub account. <br /> <br /> Click on "Manage Account" and then on "Clone Property Settings" and select which settings from which property should be copied to others.<br /> <br /> == Clone Property Settings ==<br /> <br /> Settings from one property can be applied to another property.<br /> <br /> Go to the list of Sub Accounts, <br /> <br /> - Click on "Manage Account" <br /> <br /> - then click on "Clone Property Settings" <br /> <br /> and scroll down through the settings, tick the appropriate settings. <br /> <br /> * Properties<br /> * Booking Rules<br /> * Booking Questions<br /> * Upsell Items Note: pictures will not copy and need to be assigned manually<br /> * Payment Collection<br /> * Credit Cards<br /> * Confirmation Messages<br /> * Booking Page<br /> * Guest Management<br /> <br /> == Move Properties to a different Account ==<br /> *Click on ACCOUNT LIST <br /> *Click on MANAGE ACCOUNT for the Sub Account<br /> *Click on MANAGE PROPERTY for the Property<br /> *Change the owner account of the property.<br /> <br /> == Move Rooms to a different Property ==<br /> *Click on ACCOUNT LIST <br /> *Click on MANAGE ACCOUNT for the Sub Account<br /> *Click on MANAGE PROPERTY for the Property<br /> *Click on MANAGE ROOM for the Room<br /> *Select the property to move to (from the list in PROPERTY)<br /> <br /> == Delete a Property from an Account ==<br /> <br /> You need to delete the property from the Account that owns the Property<br /> <br /> * Click on ACCOUNT LIST<br /> * Click on MANAGE ACCOUNT (owner of the property)<br /> * Go to "Property List" click on "MANAGE PROPERTY" for the property you want to delete<br /> * Scroll to "Delete Property" select 'Delete property and All its rooms and bookings"<br /> <br /> Please Note : You will need to cancel or move upcoming bookings first.<br /> <br /> == Manage Bookings in a Property ==<br /> <br /> It is possible to change the status of all bookings in a property.<br /> It is possible to delete all bookings from a property.<br /> It is possible to move all bookings from a property. <br /> <br /> * Click on ACCOUNT LIST<br /> * Click on MANAGE ACCOUNT (owner of the property)<br /> * Go to "Property List" click on "MANAGE PROPERTY" <br /> * Click on Manage Room <br /> <br /> * Choose the booking(s) - tick individual booking or 'select all'<br /> <br /> You can Change the Status, delete and/or Move the bookings to another Property<br /> <br /> * Scroll to "Delete Property" select 'Delete property and All its rooms and bookings"<br /> To delete bookings from a Property, you will have to set to Cancelled first.<br /> <br /> == Delete Rates in a Property ==<br /> <br /> * Click on ACCOUNT LIST<br /> * Click on MANAGE ACCOUNT (owner of the property)<br /> * Go to "Property List" click on "MANAGE PROPERTY" <br /> * Click on Manage Room <br /> * Scroll to Rates<br /> * Delete Rate, select the Rates to Delete<br /> <br /> <br /> == Add custom menu==<br /> In SUB ACCOUNT (Account List) you can add a "Custom Control Panel Menu" via a HTML link to the top left of the control panel.<br /> <br /> == Custom Tab in Bookings==<br /> In SUB ACCOUNT (Account List) you can add a custom tab to bookings. <br /> <br /> For content you can use HTML and template variables to include information from the booking.<br /> <br /> To change the name of the tab enter the following in the Control Panel Custom Text setting: Custom Tab|New Name of the Tab replacing New Name of the Tab with your preferred name.<br /> <br /> Each sub account can have its own custom tab. If a sub account has a custom tab defined, this will be shown instead of the global custom tab.<br /> <br /> If there is no custom tab for a sub account, the global custom tab (if used) will be shown. <br /> <br /> <br /> To hide the custom tab from individual sub accounts go to ACCOUNT LIST then click on "Manage Account" and enter <br /> <br /> bookedit-custom<br /> <br /> in "Hide menu pages"</div>

Pierrebecher https://wiki.beds24.com/index.php?title=Children_Prices&diff=15780 Children Prices 2020-02-05T16:03:51Z

<p>Pierrebecher: </p> <hr /> <div>[[Category:How to]]<br /> [[Category:Rates]]<br /> This page explains how to create prices for children.<br /> <br /> How many children are allowed in a room is defined in SETTINGS->PROPERTIES->ROOMS->SETUP. <br /> <br /> To set a price for children go to RATES open the rate (or create a new one) and enter the children price in the field "Extra Child". You can also set if the children price applies on its own or if the price of an adult is changed additionally.<br /> <br /> If your children price applies to a specific age group to SETTINGS->BOOKING PAGE -> DEVELOPERS "Custom Text" and exchange the default text for children:<br /> <br /> Children|Children under 10 Child|Child under 10<br /> <br /> You can use the descriptive areas of the booking page to give further explanation on how your children prices work.<br /> <br /> '''In rates you can set one price for children. If you have prices for different age groups you can set them as upsell items with a negative value. <br /> '''<br /> <br /> Example: A room costs €100 for one guest and €50 for each additional guests. One child can stay per room. Following discounts for children apply:<br /> <br /> *children under 2 years are free<br /> *€20.00 discount für children 2-6 years<br /> *€10.00 discount für children 6-14 years<br /> *children over 14 pay full prices<br /> <br /> Go to SETTINGS->PROPERTIES-> ROOMS -SETUP and set <br /> *Maximum Adults = Number of adults you allow<br /> *Maximum Children = 1<br /> <br /> Go to SETTINGS->BOOKING ENGINE-> UPSELL ITEMS and create one upsell item for each option with following settings: <br /> <br /> *for children under 2: <br /> **Type = optional <br /> **Amount = -50 (the price for the extra person)<br /> **Per = child<br /> **Period = daily<br /> **Description = children under 2 years are free (for example) <br /> <br /> *for children 2-6 years:<br /> **Type = optional <br /> **Amount = -20 <br /> **Per = child<br /> ** Period = daily<br /> **Description = Discount for children 2-6 years (for example) <br /> <br /> *for children 6-14 years:<br /> **Type = optional <br /> **Amount = -10 <br /> **Per = child<br /> ** Period = daily<br /> **Description = Discount for children under 6-14 years (for example) <br /> <br /> *for children 14+<br /> **Type = optional <br /> **Amount = -0<br /> **Per = child<br /> ** Period = daily<br /> **Description = No discount for children over 14 (for example) <br /> <br /> If more than one child can stay in the room:<br /> <br /> Go to SETTINGS->PROERTIES-> ROOMS -SETUP and set <br /> *Maximum Adults = Use Guests<br /> *Maximum Children = Dont ask<br /> <br /> Go to SETTINGS->BOOKING ENGINE-> UPSELL ITEMS and create one upsell item for each option with following settings: <br /> <br /> *for children under 2: <br /> **Type = optional qty<br /> **Amount = -50 (the price for the extra person)<br /> **Per = room<br /> ** Period = daily<br /> **Description = children under 2 years are free (for example) <br /> <br /> *for children 2-6 years:<br /> **Type = optional qty<br /> **Amount = -20 <br /> **Per = room<br /> ** Period = daily<br /> **Description = Discount for children 2-6 years (for example) <br /> <br /> <br /> *for children 6-14 years:<br /> **Type = optional qty<br /> **Amount = -10 <br /> **Per = room<br /> ** Period = daily<br /> **Description = Discount for children under 6-14 years (for example) <br /> <br /> <br /> *for children 14+<br /> **Type = optional qty<br /> **Amount = -0<br /> **Per = room<br /> ** Period = daily<br /> **Description = No discount for children over 14 (for example) <br /> <br /> <br /> Please also use the help and context help for upsell items for further information.<br /> <br /> Note: Prices for children and extra persons will not send to OTAs. See the OTAs help pages for further information.</div>

Pierrebecher https://wiki.beds24.com/index.php?title=Order_of_Rooms_and_Properties&diff=15777 Order of Rooms and Properties 2020-02-04T16:05:59Z

<p>Pierrebecher: </p> <hr /> <div>[[Category:How to]]<br /> [[Category:Booking Page]]<br /> [[Category:Rooms]]<br /> [[Category:Properties]]<br /> This page explains how to set the order for rooms and properties<br /> <br /> You can set the order for<br /> <br /> *rooms on your booking page in SETTINGS->PROPERTIES->ROOMS->SETUP "Sell Priority"<br /> <br /> *rooms on the control panel Calendar in SETTINGS->PROPERTIES->ROOMS->SETUP "Control Panel Priority"<br /> <br /> *properties on a multiple property booking page in SETTINGS->BOOKING ENGINE -> MULTIPLE PROPERTIES-> PROPERTY SETTINGS "Sell Priority"</div>

Pierrebecher https://wiki.beds24.com/index.php?title=Setting/ratesallowmult&diff=15775 Setting/ratesallowmult 2020-02-03T15:38:47Z

<p>Pierrebecher: </p> <hr /> <div>Set if a muliplier set in manually in the calendar or set by the yield optimizer is applied to this rate.</div>

Pierrebecher