''This page is about the menu MESSAGES ''
This page explains how to view and answer messages from OTAs directly from Beds24. ==View messages from guests==
*You can view all messages from the "API Messages" component on the [[:Category:Dashboard|DASHBOARD]].
*The complete message thread with a guest is available in "API Messages" tab in the booking. Attachments are available as links.
==Send messages to guests==
Open the booking and go to the "
API Messages" tab or click on the message on the dashboard to open the thread . Enter your reply there. Auto Actions can be used to send message templates from the "Mail & Actions" tab.
==Supported OTA's ==
You can communicate with Airbnb guests directly from Beds24.
Airbnb does not support HTML
so you will need to add a plain text version to your Auto Actions.
The messages will be added to the Airbnb reservation message thread.
Airbnb supports attachments in JPG, GIF and PNG format.
Note: This will only work if API messaging is activated. See the instructions on the [[AirBnB. com_XML#Messaging |Airbnb help page]] on how to enable this function.