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Category:Confirmation Messages

671 bytes added, 29 July
=Confirmation Messages for Direct Online Bookings from the Booking Page=
Email confirmation messages are automatically sent to all bookings made on your own web site but not for manually added bookings and bookings from channels which send their own confirmation (almost channels) and do not require Beds24 to send an additional one (for example Tripadvisor).
 
By default Emails to guests are sent from Beds24.
 
If you do not want to use your own email address they will be sent from the system email address. To change your settings go to {{#fas:cog}} (SETTINGS) ACCOUNT > OUTGOING EMAIL. [[:category:Sub_Account|Sub accounts]] can be used to use different outgoing email addresses for multiple properties in one account.
== Email and Screen Messages ==
Booking confirmations can consist of up to three parts. This gives you the option to create specific messages:
*Settings {{#fas:cog}} (SETTINGS) > Guest Management GUEST MANAGEMENT > Confirmation Messages CONFIRMATION MESSAGES - same information used on the screen and in the Email*Settings > {{#fas:cog}} (SETTINGS) Guest Management GUEST MANAGEMENT > Confirmation Messages CONFIRMATION MESSAGES - > Type Messages TYPE MESSAGES - same information used on the screen and in the Email*Settings {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > CONFIRMATION MESSAGES Guest Management > Confirmation Messages > Period Messages PERIOD MESSAGESs - option to enter specific messages for screen and Email
'''The display order is''':
1. Confirmation Message (first Part) (Settings {{#fas:cog}} (SETTINGS) > Guest Management GUEST MANAGEMENT > Confirmation MessagesCONFIRMATION MESSAGES)
2. Type Message {{#fas:cog}} (Settings SETTINGS) > Guest Management GUEST MANAGEMENT > Confirmation Messages CONFIRMATION MESSAGES > Type MessagesTYPE MESSAGES)
3. Period Message {{#fas:cog}} (Settings SETTINGS) > Guest Management GUEST MANAGEMENT > Confirmation Messages CONFIRMATION MESSAGES > Period MessagesPERIOD MESSAGES)
4. Confirmation Message (last part) (Settings {{#fas:cog}} (SETTINGS) > Guest Management GUEST MANAGEMENT > Confirmation MessagesCONFIRMATION MESSAGES )
<span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> At the bottom of {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > CONFIRMATION MESSAGES you can define how much space you want to leave between each section.
== Specific Messages for Booking Types ==
If you have defined different booking types under {{#fas:cog}} (SETTINGS-> ) PROPERTIES -> BOOKING RULES or in RATES you can customise the booking notification for each booking type you use.
== Deposit Collection ==
If you have set up deposit collection in {{#fas:cog}} (SETTINGS->PROPERTIES->) PAYMENT COLLECTION the "Instruction" which you have entered in the deposit collection settings will be added to the confirmation message. '''The display order is''':
1. Confirmation Message (first Part) ({{#fas:cog}} (SETTINGS-> PROPERTIES-) GUEST MANAGEMENT > CONFIRMATION MESSAGES)
2. Deposit payment instruction (if set up) ( SETTINGS->PAYMENTS->PAYMENT GATEWAYS->PAYPAL/STRIPE/CREDIT CARD......)
3. Type Message ({{#fas:cog}} (SETTINGS-> PROPERTIES-) GUEST MANAGEMENT > CONFIRMATION MESSAGES-> TYPE MESSAGES)
4. Period Message ({{#fas:cog}} (SETTINGS-> PROPERTIES-) GUEST MANAGEMENT > CONFIRMATION MESSAGES->PERIOD MESSAGES)
5. Confirmation Message (last part) ({{#fas:cog}} (SETTINGS-> PROPERTIES-) GUEST MANAGEMENT > CONFIRMATION MESSAGES)
6. Deposit Payment Message ( ({{#fas:cog}} (SETTINGS-> ) PAYMENTS-> PAYMENT COLLECTION)
7. Payment Request Message ( ({{#fas:cog}} (SETTINGS-> ) PAYMENTS-> PAYMENT COLLECTION - only for payment requests)
8. Payment Request Confirmation Message ( ({{#fas:cog}} (SETTINGS-> ) PAYMENTS-> PAYMENT COLLECTION - only for payment requests)
If you have set "Non Payment Booking Status" = Request in ({{#fas:cog}} (SETTINGS->) PAYMENTS->PAYMENT COLLECTION the confirmation message will be sent after the guest clicked "Confirm Booking" (before they paid).
If the guest chooses "offline payment", "custom gateway" or credit card collection Depending the payment method the the system may send out two confirmations.
The first confirmation message is sent out as soon as the guest clicks "Confirm Booking" to confirm their request.
A second message containing the payment instruction message will be sent if a payment instruction for this method is entered in ({{#fas:cog}} (SETTINGS->) PAYMENTS->PAYMENT GATEWAYS->OFFLINE PAYMENT/CREDIT CARD CUSTOM GATEWAY after the guest completed the payment, entered their card details or accepted to pay offline.
If you do not want to send two confirmation messages set "Non Payment Booking Status" = Cancelled.
==Policies and Cancellations ==
You can enter your policies in ({{#fas:cog}} (SETTINGS->) PROPERTIES->DESCRIPTIOND ESCRIPTION. The template variables [PROPERTYLEGALPOLICY] or [PROPERTYCANCELPOLICY] will add this text to the confirmation message.
Alternatively you can place a link to the terms and conditions on your web site.
==Check Confirmation Emails==
In ({{#fas:cog}} (SETTINGS-> ) PROPERTIES-> CONFIRMATION MESSAGES->SIMULATOR you can check how the complete Emails look. If you put in a booking number you will see the exact text.

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