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108 bytes added, 18:13, 2 September 2021
<div class="heading">Messages</div>
This page is about the menu MESSAGES andexplains and explains how to view and answer messages from OTAs directly from Beds24.
==Send messages to guests==
Open the booking and go to the "API Messages" tab or click on the message on the dashboard to open the thread.
Enter your reply there. Auto Actions can be used to send message templates from the "Mail & Actions" tab.
=Supported OTA's =
Please check the channels help pages for further information.
You can communicate with Airbnb guests directly from Beds24.
Airbnb does not support HTML so therefore we recommend you will need to add a plain text version to your Auto Actions.
The messages will be added to the Airbnb reservation message thread.
Airbnb supports attachments in JPG, GIF and PNG format.
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} can communicate with guests directly from Beds24. </span> This does not support HTML therefore we recommend you add a plain text version to your Auto Actions.  You and your guests will only work if API messaging is activated. See see the instructions on the [[AirBnBmessages in Booking.com_XML#com Messaging|Airbnb help page]] on how to enable this functionCenter.

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