Booking Rules - Revision history

Lesley: /* Troubleshooting */

2025-09-22T13:20:02Z

Troubleshooting

← Older revision		Revision as of 13:20, 22 September 2025
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	If you have set different RULES for Normal Bookings and Near Booking - Deposit Collection :		If you have set different RULES for Normal Bookings and Near Booking - Deposit Collection :
	{{#fas:cog}} (SETTINGS) ~~> PROPERTIES >~~ BOOKING ENGINE "Normal Booking" - Deposit Collection 1 - auto collection with deposit collection		{{#fas:cog}} (SETTINGS) BOOKING ENGINE "Normal Booking" - Deposit Collection 1 - auto collection with deposit collection
	{{#fas:cog}} (SETTINGS) ~~> PROPERTIES >~~ BOOKING ENGINE "Near Term Booking" - Deposit Collection 2 - auto collection with deposit collection		{{#fas:cog}} (SETTINGS) BOOKING ENGINE "Near Term Booking" - Deposit Collection 2 - auto collection with deposit collection

	Also ensure you have {{#fas:cog}} (SETTINGS) > PROPERTIES > BOOKING RULES > DAILY PRICING STRATEGY > BOOKING TYPE = DEFAULT (set by property booking rules)		Also ensure you have {{#fas:cog}} (SETTINGS) > PROPERTIES > BOOKING RULES > DAILY PRICING STRATEGY > BOOKING TYPE = DEFAULT (set by property booking rules)

Lesley: /* Troubleshooting */

2025-09-19T08:23:27Z

Troubleshooting

← Older revision		Revision as of 08:23, 19 September 2025
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	= Troubleshooting =		= Troubleshooting =
	If you think the wrong booking rule is applied check your settings for:		If you think the wrong booking rule is applied check your settings for:
	SETTINGS->PROPERTIES-> BOOKING RULES -> DAILY PRICE STRATEGY "Booking Type"		{{#fas:cog}} (SETTINGS) > PROPERTIES > BOOKING RULES > DAILY PRICE STRATEGY "Booking Type"
	SETTINGS->PROPERTIES-> OFFERS "Booking Type"		{{#fas:cog}} (SETTINGS) > PROPERTIES > OFFERS "Booking Type"
	Setting for "Booking Type" set in the "Summary" tab of your Fixed Prices		Setting for "Booking Type" set in the "Summary" tab of your Fixed Prices

	If you have set different RULES for Normal Bookings and Near Booking - Deposit Collection :		If you have set different RULES for Normal Bookings and Near Booking - Deposit Collection :
	SETTINGS->PROPERTIES->BOOKING ENGINE "Normal Booking" - Deposit Collection 1 - auto collection with deposit collection		{{#fas:cog}} (SETTINGS) > PROPERTIES > BOOKING ENGINE "Normal Booking" - Deposit Collection 1 - auto collection with deposit collection
	SETTINGS->PROPERTIES->BOOKING ENGINE "Near Term Booking" - Deposit Collection 2 - auto collection with deposit collection		{{#fas:cog}} (SETTINGS) > PROPERTIES > BOOKING ENGINE "Near Term Booking" - Deposit Collection 2 - auto collection with deposit collection

	Also ensure you have SETTINGS->PROPERTIES->BOOKING RULES -> DAILY PRICING STRATEGY-> BOOKING TYPE = DEFAULT (set by property booking rules)		Also ensure you have {{#fas:cog}} (SETTINGS) > PROPERTIES > BOOKING RULES > DAILY PRICING STRATEGY > BOOKING TYPE = DEFAULT (set by property booking rules)

Lesley: /* Troubleshooting */

2025-09-18T08:55:05Z

Troubleshooting

← Older revision		Revision as of 08:55, 18 September 2025
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	= Troubleshooting =		= Troubleshooting =
	If you think the wrong booking rule is applied check your settings for:		If you think the wrong booking rule is applied check your settings for:
	SETTINGS->PROPERTIES->BOOKING RULES "Booking Type"		SETTINGS->PROPERTIES-> BOOKING RULES -> DAILY PRICE STRATEGY "Booking Type"
	SETTINGS->PROPERTIES-> OFFERS "Booking Type"		SETTINGS->PROPERTIES-> OFFERS "Booking Type"
	Setting for "Booking Type" set in the "Summary" tab of your Fixed Prices		Setting for "Booking Type" set in the "Summary" tab of your Fixed Prices

	If you have set different RULES for Normal Bookings and Near Booking - Deposit Collection :		If you have set different RULES for Normal Bookings and Near Booking - Deposit Collection :
	SETTINGS->PROPERTIES->BOOKING ~~RULES~~ "Normal Booking" - Deposit Collection 1 - auto collection with deposit collection		SETTINGS->PROPERTIES->BOOKING ENGINE "Normal Booking" - Deposit Collection 1 - auto collection with deposit collection
	SETTINGS->PROPERTIES->BOOKING ~~RULES~~ "Near Term Booking" - Deposit Collection 2 - auto collection with deposit collection		SETTINGS->PROPERTIES->BOOKING ENGINE "Near Term Booking" - Deposit Collection 2 - auto collection with deposit collection

	Also ensure you have SETTINGS->PROPERTIES->BOOKING RULES -> DAILY PRICING STRATEGY-> BOOKING TYPE = DEFAULT (set by property booking rules)		Also ensure you have SETTINGS->PROPERTIES->BOOKING RULES -> DAILY PRICING STRATEGY-> BOOKING TYPE = DEFAULT (set by property booking rules)

Annette at 08:38, 5 September 2024

2024-09-05T08:38:52Z

← Older revision		Revision as of 08:38, 5 September 2024
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	<div class="heading">Booking Rules</div>		<div class="heading">Booking Rules</div>
	This page is about the menu {{#fas:cog}} (SETTINGS) > PROPERTIES > BOOKING RULES		This page is about the menu {{#fas:cog}} (SETTINGS) > PROPERTIES > BOOKING RULES

			=Summary=
			<div class="summarybox">
			You can set rules for all bookings and specificly for direct online bookings from your booking page.

	Use the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> for information on each setting.		Use the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> for information on each setting.

	<span style="color: #f3e504; font-size: ~~250~~%;" >{{#fas:lightbulb}} </span> You can apply additional rules in the CALENDER in Offers and prices.		<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> You can apply additional rules in the CALENDER in Offers and prices.
			</div>

	== Troubleshooting ==		= Troubleshooting =
	If you think the wrong booking rule is applied check your settings for:		If you think the wrong booking rule is applied check your settings for:
	SETTINGS->PROPERTIES->BOOKING RULES "Booking Type"		SETTINGS->PROPERTIES->BOOKING RULES "Booking Type"

Annette at 22:03, 8 January 2024

2024-01-08T22:03:14Z

← Older revision		Revision as of 22:03, 8 January 2024
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	SETTINGS->PROPERTIES->BOOKING RULES "Booking Type"		SETTINGS->PROPERTIES->BOOKING RULES "Booking Type"
	SETTINGS->PROPERTIES-> OFFERS "Booking Type"		SETTINGS->PROPERTIES-> OFFERS "Booking Type"
	Setting for "Booking Type" set in the "Summary" tab of your ~~rates~~		Setting for "Booking Type" set in the "Summary" tab of your Fixed Prices

	If you have set different RULES for Normal Bookings and Near Booking - Deposit Collection :		If you have set different RULES for Normal Bookings and Near Booking - Deposit Collection :

Annette: Removed redirect to Category:Booking Rules

2020-11-19T11:09:23Z

Removed redirect to Category:Booking Rules

← Older revision		Revision as of 11:09, 19 November 2020
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	~~#REDIRECT~~ [[:Category:~~Booking_Rules~~]]		[[Category:Properties]]
			[[Category:Bookings]]
			[[Category:Rules]]
			<div class="heading">Booking Rules</div>
			This page is about the menu {{#fas:cog}} (SETTINGS) > PROPERTIES > BOOKING RULES

			Use the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> for information on each setting.

			<span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> You can apply additional rules in the CALENDER in Offers and prices.

			== Troubleshooting ==
			If you think the wrong booking rule is applied check your settings for:
			SETTINGS->PROPERTIES->BOOKING RULES "Booking Type"
			SETTINGS->PROPERTIES-> OFFERS "Booking Type"
			Setting for "Booking Type" set in the "Summary" tab of your rates

			If you have set different RULES for Normal Bookings and Near Booking - Deposit Collection :
			SETTINGS->PROPERTIES->BOOKING RULES "Normal Booking" - Deposit Collection 1 - auto collection with deposit collection
			SETTINGS->PROPERTIES->BOOKING RULES "Near Term Booking" - Deposit Collection 2 - auto collection with deposit collection
			Also ensure you have SETTINGS->PROPERTIES->BOOKING RULES -> DAILY PRICING STRATEGY-> BOOKING TYPE = DEFAULT (set by property booking rules)

Annette: Redirected page to Category:Booking Rules

2014-10-23T09:38:01Z

Redirected page to Category:Booking Rules

← Older revision		Revision as of 09:38, 23 October 2014
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	[[Category:~~Properties~~]]		#REDIRECT [[:Category:Booking_Rules]]

	~~SETTINGS->PROPERTIES->BOOKING RULES~~

	Booking Rules define the options and rules applying to all bookings or bookings within a certain period. To define your booking rules go to '''SETTINGS-> PROPERTIES ->BOOKING RULES''' You have following options:


	~~'''Periods'''~~

	*'''Normal Bookings''' -the booking type for normal bookings. If a booking includes normal and near term dates the booking type will be as set for near term dates. If a booking includes normal and exceptional dates the booking type will be as set for exceptional dates.

	*'''Near Term Bookings''' - You can select how many days in advance to consider a near term booking and the style of booking completion for near term bookings. You may use a different strategy than your normal bookings. If a booking includes near term and exceptional dates the booking type will be as set for exceptional dates.

	*'''Exceptional Period Booking''' - The exceptional period is a period you can define to use a special booking style or blackout period. It includes all dates between the first and last night. This may be used to easily blackout a date range. Another example would be to only accept On Request bookings during the exceptional period while still accepting Automatic bookings at other times.


	~~'''Rules'''~~

	~~Rules you can set are:~~

	*Blackout period - no new bookings accepted
	*No Deposit - automatic confirmed booking with no deposit
	*Request Only - booking to be confirmed manually

	~~If you want to collect credit card number for security you can set the accepted cards under '''SETTINGS -> PROPERTIES -> CREDIT CARD'''~~
	*Request CC - request only with Credit Card collection
	*Collect CC - number collected but not charged


	~~For security reasons we never send credit card details via email. To see the credit card number please log in and open the booking.~~

	If you choose to also collect the security number you can either store it with the credit card number it will be sent to you encrypted. It can be be viewed by entering the encrypted security code into the booking details. Alternatively you can store it with the booking (not recommended).You can set this in SETTINGS-> ACCOUNT->PREFERENCES.


	~~If you want to collect a deposit Payment you can define two different deposit payments. You can set the amounts under '''SETTINGS -> PROPERTIES -> DEPOSIT COLLECTION'''~~
	*Deposit Payment 1 - auto confirmed with deposit payment
	*Deposit Payment 2 - auto confirmed with deposit payment


	~~'''On Request Bookings''' - Bookings that have to be confirmed manually.~~

	~~Rules you can set are:~~

	*Block the room - no availabilty will be shown for blocked rooms
	*Do not block the room


	~~'''Spam Protection'''~~
	~~You can protect yourself from spam via your booking page in SETTINGS -> PROPERTIES -> BOOKING RULES -> GUEST VERIFICATION~~

	*Set "On Screen Captcha code" to "Must be Entred" so your guests will have to enter a captcha code to proceed the booking

	*Set "Code Sent to Email Address" to "Must be Entred" and your guest will only be able to proceed the booking after they enter a code that has been automatically sent to them.

Annette at 11:46, 5 August 2014

2014-08-05T11:46:31Z

← Older revision		Revision as of 11:46, 5 August 2014
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	If you want to collect credit card number for security you can set the accepted cards under '''SETTINGS -> PROPERTIES -> CREDIT CARD'''		If you want to collect credit card number for security you can set the accepted cards under '''SETTINGS -> PROPERTIES -> CREDIT CARD'''
	*Request CC - request only with Credit Card collection		*Request CC - request only with Credit Card collection
	*~~Credit Card~~ - number collected but not charged		*Collect CC - number collected but not charged

Annette at 10:50, 9 July 2014

2014-07-09T10:50:50Z

← Older revision		Revision as of 10:50, 9 July 2014
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	Booking Rules define the options and rules applying to all bookings or bookings within a certain period. To define your booking rules go to '''SETTINGS-> PROPERTIES ->BOOKING RULES''' You have following options:		Booking Rules define the options and rules applying to all bookings or bookings within a certain period. To define your booking rules go to '''SETTINGS-> PROPERTIES ->BOOKING RULES''' You have following options:


	'''Periods'''		'''Periods'''
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	*'''Exceptional Period Booking''' - The exceptional period is a period you can define to use a special booking style or blackout period. It includes all dates between the first and last night. This may be used to easily blackout a date range. Another example would be to only accept On Request bookings during the exceptional period while still accepting Automatic bookings at other times.		*'''Exceptional Period Booking''' - The exceptional period is a period you can define to use a special booking style or blackout period. It includes all dates between the first and last night. This may be used to easily blackout a date range. Another example would be to only accept On Request bookings during the exceptional period while still accepting Automatic bookings at other times.


	'''Rules'''		'''Rules'''

Annette at 10:50, 9 July 2014

2014-07-09T10:50:23Z

← Older revision		Revision as of 10:50, 9 July 2014
Line 4:		Line 4:

	Booking Rules define the options and rules applying to all bookings or bookings within a certain period. To define your booking rules go to '''SETTINGS-> PROPERTIES ->BOOKING RULES''' You have following options:		Booking Rules define the options and rules applying to all bookings or bookings within a certain period. To define your booking rules go to '''SETTINGS-> PROPERTIES ->BOOKING RULES''' You have following options:

			'''Periods'''

	*'''Normal Bookings''' -the booking type for normal bookings. If a booking includes normal and near term dates the booking type will be as set for near term dates. If a booking includes normal and exceptional dates the booking type will be as set for exceptional dates.		*'''Normal Bookings''' -the booking type for normal bookings. If a booking includes normal and near term dates the booking type will be as set for near term dates. If a booking includes normal and exceptional dates the booking type will be as set for exceptional dates.
Line 10:		Line 12:

	*'''Exceptional Period Booking''' - The exceptional period is a period you can define to use a special booking style or blackout period. It includes all dates between the first and last night. This may be used to easily blackout a date range. Another example would be to only accept On Request bookings during the exceptional period while still accepting Automatic bookings at other times.		*'''Exceptional Period Booking''' - The exceptional period is a period you can define to use a special booking style or blackout period. It includes all dates between the first and last night. This may be used to easily blackout a date range. Another example would be to only accept On Request bookings during the exceptional period while still accepting Automatic bookings at other times.

			'''Rules'''

	Rules you can set are:		Rules you can set are:
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	*Request Only - booking to be confirmed manually		*Request Only - booking to be confirmed manually

	If you want to collect credit card number for security you can set the ~~acceptet~~ cards under '''SETTINGS -> PROPERTIES -> CREDIT CARD'''		If you want to collect credit card number for security you can set the accepted cards under '''SETTINGS -> PROPERTIES -> CREDIT CARD'''
	*Request CC - request only with Credit Card collection		*Request CC - request only with Credit Card collection
	*Credit Card - number collected but not charged		*Credit Card - number collected but not charged
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	If you choose to also collect the security number you can either store it with the credit card number it will be sent to you encrypted. It can be be viewed by entering the encrypted security code into the booking details. Alternatively you can store it with the booking (not recommended).You can set this in SETTINGS-> ACCOUNT->PREFERENCES.		If you choose to also collect the security number you can either store it with the credit card number it will be sent to you encrypted. It can be be viewed by entering the encrypted security code into the booking details. Alternatively you can store it with the booking (not recommended).You can set this in SETTINGS-> ACCOUNT->PREFERENCES.

	*'''Deposit Collection'''

	If you want to collect a deposit Payment you can define two different deposit payments. You can set the amounts under '''SETTINGS -> PROPERTIES -> DEPOSIT COLLECTION'''		If you want to collect a deposit Payment you can define two different deposit payments. You can set the amounts under '''SETTINGS -> PROPERTIES -> DEPOSIT COLLECTION'''
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	*'''On Request Bookings''' - Bookings that have to be confirmed manually.		'''On Request Bookings''' - Bookings that have to be confirmed manually.

	Rules you can set are:		Rules you can set are:
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	*'''Spam Protection'''		'''Spam Protection'''
	You can protect yourself from spam via your booking page in SETTINGS -> PROPERTIES -> BOOKING RULES -> GUEST VERIFICATION		You can protect yourself from spam via your booking page in SETTINGS -> PROPERTIES -> BOOKING RULES -> GUEST VERIFICATION