Category:Confirmation Messages - Revision history

Annette: /* Checking Guest Communication Messages */

2024-05-13T15:11:57Z

Checking Guest Communication Messages

← Older revision		Revision as of 15:11, 13 May 2024
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	You can trigger the items individually by going down the list, to the action, then click 'Do Now' or 'Redo'.		You can trigger the items individually by going down the list, to the action, then click 'Do Now' or 'Redo'.

	If your ~~auto action~~ items include an 'Email' and other actions, then click on 'Send Now' or 'Redo' for the Email action, then in the ~~popup~~ window you will see the other items (tick box) that can/should trigger, you can select which actions can trigger with the Email, untick or leave all boxes to trigger all again.		If your Auto Action items include an 'Email' and other actions, then click on 'Send Now' or 'Redo' for the Email action, then in the pop-up window you will see the other items (tick box) that can/should trigger, you can select which actions can trigger with the Email, untick or leave all boxes to trigger all again.


	=Troubleshooting=		=Troubleshooting=

Annette at 15:00, 13 May 2024

2024-05-13T15:00:41Z

← Older revision		Revision as of 15:00, 13 May 2024
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	Select the appropriate language if you have activated multiple languages in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > INTERNATIONALIZATION.		Select the appropriate language if you have activated multiple languages in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > INTERNATIONALIZATION.

	=~~Additional Messages and~~ Confirmation Messages for Bookings from Channels, Confirmation Messages for ~~manually entered bookings~~=		=Confirmation Messages for Bookings from Channels, Confirmation Messages for Manually Entered Bookings=
	If you want to send confirmation messages or welcome messages to guests who did not book on your web site or send additional messages you can set up Auto Action Emails in {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > AUTO ACTIONS.		If you want to send confirmation messages or welcome messages to guests who did not book on your web site you can set up Auto Action Emails in {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > AUTO ACTIONS.

			=Other Messages=
			If you want to send additional messages you can set up Auto Action Emails in {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > AUTO ACTIONS.

	=Checking Guest Communication Messages=		=Checking Guest Communication Messages=

Annette at 14:58, 13 May 2024

2024-05-13T14:58:45Z

← Older revision		Revision as of 14:58, 13 May 2024
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	'''Near Term Booking Confirmation Email Text''': This message will be included in the confirmation email sent to the guest with their booking details when they complete a near term booking. [[Template Variables]], which include information from the booking may be included. This text is optional, the essential booking details will be sent to the guest automatically. This message is a way to personalise the booking.		'''Near Term Booking Confirmation Email Text''': This message will be included in the confirmation email sent to the guest with their booking details when they complete a near term booking. [[Template Variables]], which include information from the booking may be included. This text is optional, the essential booking details will be sent to the guest automatically. This message is a way to personalise the booking.



	*EXCEPTIONAL PERIOD.		*EXCEPTIONAL PERIOD.
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	<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> If you do not want to send two confirmation messages set "Non Payment Booking Status" = Cancelled.		<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> If you do not want to send two confirmation messages set "Non Payment Booking Status" = Cancelled.



	===Offline payment, Custom gateway or Credit card collection===		===Offline payment, Custom gateway or Credit card collection===
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	Select the appropriate language if you have activated multiple languages in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > INTERNATIONALIZATION.		Select the appropriate language if you have activated multiple languages in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > INTERNATIONALIZATION.

			=Additional Messages and Confirmation Messages for Bookings from Channels, Confirmation Messages for manually entered bookings=
			If you want to send confirmation messages or welcome messages to guests who did not book on your web site or send additional messages you can set up Auto Action Emails in {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > AUTO ACTIONS.

	=Checking Guest Communication Messages=		=Checking Guest Communication Messages=
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	If your auto action items include an 'Email' and other actions, then click on 'Send Now' or 'Redo' for the Email action, then in the popup window you will see the other items (tick box) that can/should trigger, you can select which actions can trigger with the Email, untick or leave all boxes to trigger all again.		If your auto action items include an 'Email' and other actions, then click on 'Send Now' or 'Redo' for the Email action, then in the popup window you will see the other items (tick box) that can/should trigger, you can select which actions can trigger with the Email, untick or leave all boxes to trigger all again.

	~~=Additional Messages and Confirmation Messages for Bookings from Channels=~~
	If you want to send confirmation messages or welcome messages to guests who did not book on your web site or send additional messages you can set up Auto Action Emails in {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > AUTO ACTIONS.

	=Troubleshooting=		=Troubleshooting=

Lesley: /* Checking Guest Communication Messages */

2022-04-04T13:44:18Z

Checking Guest Communication Messages

← Older revision		Revision as of 13:44, 4 April 2022
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	=Checking Guest Communication Messages=		=Checking Guest Communication Messages=
	If you want to check if the message has been sent to the guest. Open the Booking, go to the Mail & ~~Action~~ tab, there you will see various Mail/Actions that can be triggered on the booking.		If you want to check if the message has been sent to the guest. Open the Booking, go to the Mail & Actions tab, there you will see various Mail/Actions that can be triggered on the booking.

	~~Top~~ section is the Emails, then if you have used Auto Actions to trigger other actions (SMS, Booking, Booking Info Codes, Invoice/Pending Payments), you will see the Auto Action id in the groups in the table.		You can see the table is split into sections, the top section is the Emails, then if you have used Auto Actions to trigger other actions (SMS, Booking, Booking Info Codes, Invoice/Pending Payments), you will see the Auto Action id in the groups in the table.

	You will see if the auto action has triggered, when it triggered and ~~Reason~~ if it has not yet triggered. In the last column you have the option to manually trigger the action, resend an email, if required.		You will see if the auto action has triggered, when it triggered and reason if it has not yet triggered. In the last column you have the option to manually trigger the action, resend an email, if required.

			With Auto Actions, you can trigger multiple items from the same auto action, ie, send an email, send an SMS, add a Pending Payment to a booking, add a booking info code, etc.

			You can trigger the items individually by going down the list, to the action, then click 'Do Now' or 'Redo'.

			If your auto action items include an 'Email' and other actions, then click on 'Send Now' or 'Redo' for the Email action, then in the popup window you will see the other items (tick box) that can/should trigger, you can select which actions can trigger with the Email, untick or leave all boxes to trigger all again.

	=Additional Messages and Confirmation Messages for Bookings from Channels=		=Additional Messages and Confirmation Messages for Bookings from Channels=

Lesley: /* Checking Guest Communication Messages */

2022-04-04T13:36:54Z

Checking Guest Communication Messages

← Older revision		Revision as of 13:36, 4 April 2022
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	=Checking Guest Communication Messages=		=Checking Guest Communication Messages=
	If you want to check if the message has been sent to the guest. Open the Booking, go to the ~~Main~~ & Action tab, there you will see various Mail/Actions that can be triggered on the booking.		If you want to check if the message has been sent to the guest. Open the Booking, go to the Mail & Action tab, there you will see various Mail/Actions that can be triggered on the booking.

	Top section is the Emails, then if you have used Auto Actions to trigger other actions (SMS, Booking, Booking Info Codes, Invoice/Pending Payments), you will see the Auto Action id in the groups in the table.		Top section is the Emails, then if you have used Auto Actions to trigger other actions (SMS, Booking, Booking Info Codes, Invoice/Pending Payments), you will see the Auto Action id in the groups in the table.

	You will see if the auto action has triggered, when it triggered and Reason if it has not yet triggered. In the last column you have the option to manually trigger the action, resend an email, if required.		You will see if the auto action has triggered, when it triggered and Reason if it has not yet triggered. In the last column you have the option to manually trigger the action, resend an email, if required.

	=Additional Messages and Confirmation Messages for Bookings from Channels=		=Additional Messages and Confirmation Messages for Bookings from Channels=

Lesley at 13:36, 4 April 2022

2022-04-04T13:36:32Z

← Older revision		Revision as of 13:36, 4 April 2022
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	Select the appropriate language if you have activated multiple languages in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > INTERNATIONALIZATION.		Select the appropriate language if you have activated multiple languages in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > INTERNATIONALIZATION.

			=Checking Guest Communication Messages=
			If you want to check if the message has been sent to the guest. Open the Booking, go to the Main & Action tab, there you will see various Mail/Actions that can be triggered on the booking.

			Top section is the Emails, then if you have used Auto Actions to trigger other actions (SMS, Booking, Booking Info Codes, Invoice/Pending Payments), you will see the Auto Action id in the groups in the table.

			You will see if the auto action has triggered, when it triggered and Reason if it has not yet triggered. In the last column you have the option to manually trigger the action, resend an email, if required.

	=Additional Messages and Confirmation Messages for Bookings from Channels=		=Additional Messages and Confirmation Messages for Bookings from Channels=

Lesley: /* Specific Messages for Booking Periods */

2022-04-01T12:10:51Z

Specific Messages for Booking Periods

← Older revision		Revision as of 12:10, 1 April 2022
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	Additional rules can be setup for Booking Periods, go to {{#fas:cog}} (SETTINGS) -> PROPERTIES -> BOOKING RULES		Additional rules can be setup for Booking Periods, go to {{#fas:cog}} (SETTINGS) -> PROPERTIES -> BOOKING RULES

	~~'''Near Term Bookings''' go to ->~~ NEAR TERM BOOKINGS.		*NEAR TERM BOOKINGS.

	'''Near Term Booking Confirmation Screen Text''': This message will be displayed to the guest on the screen along with their booking details when they complete a near term booking. [[Template Variables]], which include information from the booking may be included. This text is optional, the essential booking details will be displayed to the guest automatically. This message is a way to personalise the booking.		'''Near Term Booking Confirmation Screen Text''': This message will be displayed to the guest on the screen along with their booking details when they complete a near term booking. [[Template Variables]], which include information from the booking may be included. This text is optional, the essential booking details will be displayed to the guest automatically. This message is a way to personalise the booking.
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	~~'''Exceptional Period Bookings''' go to ->~~ EXCEPTIONAL PERIOD.		*EXCEPTIONAL PERIOD.

	'''Exceptional Period Booking Confirmation Screen Text''': This message will be displayed to the guest on the screen along with their booking details when they complete a booking during the exceptional period. [[Template Variables]], which include information from the booking may be included. This text is optional, the essential booking details will be displayed to the guest automatically. This message is a way to personalise the booking.		'''Exceptional Period Booking Confirmation Screen Text''': This message will be displayed to the guest on the screen along with their booking details when they complete a booking during the exceptional period. [[Template Variables]], which include information from the booking may be included. This text is optional, the essential booking details will be displayed to the guest automatically. This message is a way to personalise the booking.

Lesley: /* Specific Messages for Booking Periods */

2022-04-01T12:10:22Z

Specific Messages for Booking Periods

← Older revision		Revision as of 12:10, 1 April 2022
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	== Specific Messages for Booking Periods ==		== Specific Messages for Booking Periods ==

	~~To set~~ Booking Periods, go to {{#fas:cog}} (SETTINGS) -> PROPERTIES -> BOOKING RULES		Additional rules can be setup for Booking Periods, go to {{#fas:cog}} (SETTINGS) -> PROPERTIES -> BOOKING RULES

	'''Near Term Bookings''' go to -> NEAR TERM BOOKINGS.		'''Near Term Bookings''' go to -> NEAR TERM BOOKINGS.

Lesley: /* Deposit Collection */

2022-04-01T12:08:32Z

Deposit Collection

← Older revision		Revision as of 12:08, 1 April 2022
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	== Deposit Collection ==		== Deposit Collection ==

			If you have set up deposit collection in {{#fas:cog}} (SETTINGS) PAYMENT COLLECTION the "Instruction" which you have entered in the deposit collection settings will be added to the confirmation message.

	'''If you have set "Non Payment Booking Status" = Request''' in {{#fas:cog}} (SETTINGS) PAYMENTS >PAYMENT COLLECTION then the system may send two confirmation messages.		'''If you have set "Non Payment Booking Status" = Request''' in {{#fas:cog}} (SETTINGS) PAYMENTS >PAYMENT COLLECTION then the system may send two confirmation messages.
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	~~If you have set up deposit collection in {{#fas:cog}} (SETTINGS)~~ ~~PAYMENT COLLECTION the "Instruction" which you have entered in the deposit collection settings will be added to the confirmation message.~~

	===Offline payment, Custom gateway or Credit card collection===		===Offline payment, Custom gateway or Credit card collection===

Lesley: /* Deposit Collection */

2022-04-01T12:06:46Z

Deposit Collection

← Older revision		Revision as of 12:06, 1 April 2022
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	If you have set up deposit collection in {{#fas:cog}} (SETTINGS) PAYMENT COLLECTION the "Instruction" which you have entered in the deposit collection settings will be added to the confirmation message.		If you have set up deposit collection in {{#fas:cog}} (SETTINGS) PAYMENT COLLECTION the "Instruction" which you have entered in the deposit collection settings will be added to the confirmation message.

	~~'''The display order is''':~~

	~~1. Booking Confirmation Screen and Email Message (first part) {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > CONFIRMATION MESSAGES~~

	~~2. Deposit payment instruction (if set up) {{#fas:cog}} (SETTINGS)->PAYMENTS->PAYMENT GATEWAYS->PAYPAL/STRIPE/CREDIT CARD......~~

	~~3. Type Message {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > CONFIRMATION MESSAGES > TYPE MESSAGES~~

	~~4. Period Message {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > CONFIRMATION MESSAGES > PERIOD MESSAGES~~

	~~5. Booking Confirmation Screen and Email Message (last part) {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > CONFIRMATION MESSAGES~~

	~~6. Deposit Payment Message {{#fas:cog}} (SETTINGS) PAYMENTS > PAYMENT COLLECTION~~

	~~7. Payment Request Message {{#fas:cog}} (SETTINGS) PAYMENTS > PAYMENT COLLECTION - only for payment requests~~

	~~8. Payment Request Confirmation Message {{#fas:cog}} (SETTINGS) PAYMENTS > PAYMENT COLLECTION - only for payment requests~~

	===Offline payment, Custom gateway or Credit card collection===		===Offline payment, Custom gateway or Credit card collection===