Despegarcom - Revision history

Lesley: /* Set Up */

2024-09-10T08:46:20Z

Set Up

← Older revision		Revision as of 08:46, 10 September 2024
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	[[Media:channel_activation.png\|view large]]		[[Media:channel_activation.png\|view large]]

	<div class="warning">{{#fas:exclamation-triangle}} If you receive error messages ~~fyou~~ will need to fix them immediately. The channel will reject all updates if there is an error. The "Common Error" section below gives information on common errors and how to fix them. </div>		<div class="warning">{{#fas:exclamation-triangle}} If you receive error messages you will need to fix them immediately. The channel will reject all updates if there is an error. The "Common Error" section below gives information on common errors and how to fix them. </div>

	New Bookings are imported. Modifications and cancellations to bookings are also imported.		New Bookings are imported. Modifications and cancellations to bookings are also imported.

Lesley: /* Set Up */

2024-09-10T08:45:44Z

Set Up

← Older revision		Revision as of 08:45, 10 September 2024
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	<div class="headline-collapse" >		<div class="headline-collapse" >
	Step 8: Activate		Step 8: Activate
			</div>
			<div class="mw-collapsible-content">
	Before you activate the connection you can view the live availability and prices that will be sent to Despegar using the "View actual data" button.		Before you activate the connection you can view the live availability and prices that will be sent to Despegar using the "View actual data" button.

Lesley: /* Set Up */

2024-09-10T08:45:13Z

Set Up

← Older revision		Revision as of 08:45, 10 September 2024
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	Existing bookings are not automatically imported when the connection is established and should be entered into Beds24 manually.		Existing bookings are not automatically imported when the connection is established and should be entered into Beds24 manually.
	</div>		</div></div>

	== Updates and Changes==		== Updates and Changes==

Lesley at 08:44, 10 September 2024

2024-09-10T08:44:49Z

← Older revision		Revision as of 08:44, 10 September 2024
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	Existing bookings are not automatically imported when the connection is established and should be entered into Beds24 manually.		Existing bookings are not automatically imported when the connection is established and should be entered into Beds24 manually.
	~~</div>~~</div>		</div>

	== Updates and Changes==		== Updates and Changes==

Lesley at 08:43, 10 September 2024

2024-09-10T08:43:36Z

← Older revision		Revision as of 08:43, 10 September 2024
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	</div></div>		</div></div>

	== Price Multiplier ==		<div class="mw-collapsible mw-collapsed">
			<div class="headline-collapse" >
			Step 5: Price Multiplier
			</div>
			<div class="mw-collapsible-content">
	If you want to add a multiplier to your prices, for example because of a different currency to your Beds24 currency, add a * followed by the multiplier number to your hotel id.		If you want to add a multiplier to your prices, for example because of a different currency to your Beds24 currency, add a * followed by the multiplier number to your hotel id.

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	For example *[CONVERT:IDR-EUR] will convert Indonesian Rupees to Euros.		For example *[CONVERT:IDR-EUR] will convert Indonesian Rupees to Euros.
			</div></div>

			<div class="mw-collapsible mw-collapsed">
	==Multiple Rates at Despegar==		<div class="headline-collapse" >
			Step 6: Multiple Rates at Despegar
			</div>
			<div class="mw-collapsible-content">
	Despegar can support more than one price per room for example to send prices for different minimum stays, meal options or refundable and non-refundable prices.		Despegar can support more than one price per room for example to send prices for different minimum stays, meal options or refundable and non-refundable prices.

	Despegar can set up multiple rate plan ids for each room, each with pre-defined booking conditions. Beds24 can map a different Beds24 rate or offer to each Despegar rate. [[Setting_Prices_for_Booking_Channels#Mapping_channel_rate_codes\|Please use these instructions]].		Despegar can set up multiple rate plan ids for each room, each with pre-defined booking conditions. Beds24 can map a different Beds24 rate or offer to each Despegar rate. [[Setting_Prices_for_Booking_Channels#Mapping_channel_rate_codes\|Please use these instructions]].
	If you do not have the appropriate rate ids you need to request Despegar to add them.		If you do not have the appropriate rate ids you need to request Despegar to add them.
			</div></div>

			<div class="mw-collapsible mw-collapsed">
	== Maximum number accepted bookings ==		<div class="headline-collapse" >
			Step 7: Maximum number accepted bookings
			</div>
			<div class="mw-collapsible-content">
	By default all all available rooms are sent to activated channels. In SETTINGS->CHANNEL MANAGER->CHANNEL INVENTORY limit the number of accepted bookings for this channel.		By default all all available rooms are sent to activated channels. In SETTINGS->CHANNEL MANAGER->CHANNEL INVENTORY limit the number of accepted bookings for this channel.
			</div></div>

	== Activate ==		<div class="mw-collapsible mw-collapsed">
			<div class="headline-collapse" >
			Step 8: Activate
	Before you activate the connection you can view the live availability and prices that will be sent to Despegar using the "View actual data" button.		Before you activate the connection you can view the live availability and prices that will be sent to Despegar using the "View actual data" button.

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	Existing bookings are not automatically imported when the connection is established and should be entered into Beds24 manually.		Existing bookings are not automatically imported when the connection is established and should be entered into Beds24 manually.
			</div></div>

	== Updates and Changes==		== Updates and Changes==

Lesley: /* Common Errors */

2024-09-10T08:38:24Z

Common Errors

← Older revision		Revision as of 08:38, 10 September 2024
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	==Common Errors==		==Common Errors==
	Any errors occurring during updates will be emailed to you with the error message as returned by Despegar. Below are common error messages and how to fix them.		Any errors occurring during updates will be emailed to you with the error message as returned by Despegar. Below are common error messages and how to fix them.
			<div class="mw-collapsible mw-collapsed">
	~~'''~~The field used to charge the price amount in room: 12345, ratePlan: 12345 for date/s: [xxxx) is incorrect because the hotel works with tax excluded. Be aware that this configuration affects the sell price.~~'''~~		<div class="headline-collapse" >
			The field used to charge the price amount in room: 12345, ratePlan: 12345 for date/s: [xxxx) is incorrect because the hotel works with tax excluded. Be aware that this configuration affects the sell price.
			</div>
			<div class="mw-collapsible-content">
	Your tax settings in Despegar and in Beds24 do not line up. Correct your setting for "Tax" in Beds24 or in Despegar.		Your tax settings in Despegar and in Beds24 do not line up. Correct your setting for "Tax" in Beds24 or in Despegar.
			</div></div>

	~~'''~~rate plan 1234 for dates xxx failed because the number of base guests informed (x) does not match the one for the room (x)~~'''~~		<div class="mw-collapsible mw-collapsed">
	The number of guests Beds24 sends is different from the number of guests in Despegar. Make sure ghe numbers of guests in both Beds24 and Despegar match exactly.		<div class="headline-collapse" >
			rate plan 1234 for dates xxx failed because the number of base guests informed (x) does not match the one for the room (x)
			</div>
			<div class="mw-collapsible-content">
			The number of guests Beds24 sends is different from the number of guests in Despegar. Make sure ghe numbers of guests in both Beds24 and Despegar match exactly.
			</div></div>

	~~'''~~At least one rate exceeds maximum bound. Failed operation: room code 12345, rate plan code 12345, xxx for xx ADULT, for dates ...~~'''~~		<div class="mw-collapsible mw-collapsed">
	The price you are sending is higher than the maximum price Despegar allows. Check if the currency you are sending from Beds24 is correct. If it is either lower the price in Beds24 or change/delete the maximum price in Despegar.		<div class="headline-collapse" >
			At least one rate exceeds maximum bound. Failed operation: room code 12345, rate plan code 12345, xxx for xx ADULT, for dates ...
			</div>
			<div class="mw-collapsible-content">
			The price you are sending is higher than the maximum price Despegar allows. Check if the currency you are sending from Beds24 is correct. If it is either lower the price in Beds24 or change/delete the maximum price in Despegar.
			</div></div>

	~~'''~~Rate update for room xxxxx, rate plan xxxxx for dates xxxx to xxx failed because the number of base guests informed (x) does not match the one for the room (x).~~'''~~		<div class="mw-collapsible mw-collapsed">
	You are trying to send a price for a higher occupancy than what the room is set up in Despegar for. Please correct the maximum number of guests either in Despegar or in Beds24.		<div class="headline-collapse" >
			Rate update for room xxxxx, rate plan xxxxx for dates xxxx to xxx failed because the number of base guests informed (x) does not match the one for the room (x).
			</div>
			<div class="mw-collapsible-content">
			You are trying to send a price for a higher occupancy than what the room is set up in Despegar for. Please correct the maximum number of guests either in Despegar or in Beds24.
			</div></div>

	~~'''~~The charge type used in ratePlan: 123456 is incorrect. ~~'''~~		<div class="mw-collapsible mw-collapsed">
	There is a pricing model mismatch between Beds24 and Despegar. You can ask Despegar to change it at their end or you can change it in Beds24 at this menu: SETTINGS->CHANNEL MANAGER->DESPEGAR.		<div class="headline-collapse" >
			The charge type used in ratePlan: 123456 is incorrect.
			</div>
			<div class="mw-collapsible-content">
			There is a pricing model mismatch between Beds24 and Despegar. You can ask Despegar to change it at their end or you can change it in Beds24 at this menu: SETTINGS->CHANNEL MANAGER->DESPEGAR.
			</div></div>

	~~'''~~Rate update for room xxx, rate plan 123324 for dates xxxx to xxx failed because the number of base guests informed (x) does not match the one for the room (x). Please check this is in /v1/hotels/hotel-info/get or the extranet.~~'''~~		<div class="mw-collapsible mw-collapsed">
	The number of guests for this room in Despegar and Beds24 is not the same. Change either "Max guests" in Beds24 or change the number of guests in Despegar.		<div class="headline-collapse" >
			Rate update for room xxx, rate plan 123324 for dates xxxx to xxx failed because the number of base guests informed (x) does not match the one for the room (x). Please check this is in /v1/hotels/hotel-info/get or the extranet.
			</div>
			<div class="mw-collapsible-content">
			The number of guests for this room in Despegar and Beds24 is not the same. Change either "Max guests" in Beds24 or change the number of guests in Despegar.
			</div></div>

	==Disconnect==		==Disconnect==
	*Unticking "Inventory" and "Prices" and "Bookings" will stop the synchronisation for a room.		*Unticking "Inventory" and "Prices" and "Bookings" will stop the synchronisation for a room.
	*To completely disconnect the channel manager you might need to contact Despegar and ask them to disconnect you.		*To completely disconnect the channel manager you might need to contact Despegar and ask them to disconnect you.

Lesley: /* Set Up */

2024-09-10T08:34:26Z

Set Up

← Older revision		Revision as of 08:34, 10 September 2024
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	== Set Up==		== Set Up==
	===Despegar===		<div class="mw-collapsible mw-collapsed">
			<div class="headline-collapse" >
			Step 1: Despegar
			</div>
			<div class="mw-collapsible-content">

	Log into your Despegar extranet		Log into your Despegar extranet
	*Choose Beds24 as channel manager		*Choose Beds24 as channel manager
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	[[Image:despegar4.png\|500px\|link=]]		[[Image:despegar4.png\|500px\|link=]]
	[[Media:despegar4.png\|view large]]		[[Media:despegar4.png\|view large]]
			</div></div>

			<div class="mw-collapsible mw-collapsed">
			<div class="headline-collapse" >
			Step 2: Beds24
			</div>
			<div class="mw-collapsible-content">

	~~===Beds24===~~
	*Enter your Despegar username		*Enter your Despegar username
	*Enter your Despegar password		*Enter your Despegar password
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	<embedvideo service="youtube">https://youtu.be/-SbeMMSk8wc</embedvideo>		<embedvideo service="youtube">https://youtu.be/-SbeMMSk8wc</embedvideo>
			</div></div>

	Map Rooms:		<div class="mw-collapsible mw-collapsed">
			<div class="headline-collapse" >
			Step 3: Map Rooms
			</div>
			<div class="mw-collapsible-content">
	*Click on the "Get Code" link next to the room type id setting.		*Click on the "Get Code" link next to the room type id setting.
	*Choose the Despegar room id you want to map to each Beds24 room and click on it.		*Choose the Despegar room id you want to map to each Beds24 room and click on it.
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	[[Image:standard_room_mapping.png\|500px\|link=]]		[[Image:standard_room_mapping.png\|500px\|link=]]
	[[Media:standard_room_mapping.png\|view large]]		[[Media:standard_room_mapping.png\|view large]]
			</div></div>

	Map Rates:		<div class="mw-collapsible mw-collapsed">
			<div class="headline-collapse" >
			Step 4: Map Rates
			</div>
			<div class="mw-collapsible-content">
	*Set the currency you are using on Despegar. If you use a different currency in Beds24 you can use the multiplier (see below).		*Set the currency you are using on Despegar. If you use a different currency in Beds24 you can use the multiplier (see below).
	*Set if your prices in Despegar include taxes or not.		*Set if your prices in Despegar include taxes or not.
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	<span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> Click on the "View Actual Data" Button to check which prices and availability will send. Prices that had already been set in HRS be overridden but cannot be removed. If no prices have are sent from Beds24, no availability is sent, but the which originally was in HRS is displayed.		<span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> Click on the "View Actual Data" Button to check which prices and availability will send. Prices that had already been set in HRS be overridden but cannot be removed. If no prices have are sent from Beds24, no availability is sent, but the which originally was in HRS is displayed.
			</div></div>

	== Price Multiplier ==		== Price Multiplier ==

Annette at 08:41, 9 January 2024

2024-01-09T08:41:55Z

← Older revision		Revision as of 08:41, 9 January 2024
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	'''Prices'''		'''Prices'''
	*We can only send availability if you have set up prices which are activated for this channel. This tutorial gives general information how to [[Setting_Prices_for_Booking_Channels\|set prices for channels]].		*We can only send availability if you have set up prices which are activated for this channel. This tutorial gives general information how to [[Setting_Prices_for_Booking_Channels\|set prices for channels]].
	*If you use ~~rates~~ 1 person, 2 person and room price will send. Room price will send for specified occupancy. Multiple ~~rates~~ with different occupancies can send on same rate plan. Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the ~~rates~~ can not be sent.		*If you use Fixed Prices 1 person, 2 person and room price will send. Room price will send for specified occupancy. Multiple prices with different occupancies can send on same rate plan. Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the Fixed Prices can not be sent.
	*If you use daily prices the daily price will send including occupancy. Multiple occupancy prices can send on each rate plan. Extra person price will send.		*If you use daily prices the daily price will send including occupancy. Multiple occupancy prices can send on each rate plan. Extra person price will send.
	*Beds24 can send a single (1 person), double (2 guests) and room price which is will apply for the maximum occupancy.		*Beds24 can send a single (1 person), double (2 guests) and room price which is will apply for the maximum occupancy.
	*Despegar can support more than one price per room for example to send prices for different minimum stays, meal options or refundable and non-refundable prices and can auto calculate child ~~rates~~. See chapter "Multiple Rates" below.		*Despegar can support more than one price per room for example to send prices for different minimum stays, meal options or refundable and non-refundable prices and can auto calculate child prices. See chapter "Multiple Rates" below.

Annette: /* Limitations */

2023-07-25T12:36:11Z

Limitations

← Older revision		Revision as of 12:36, 25 July 2023
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	=== Limitations ===		=== Limitations ===
	*Only bookings made after the connection is established will be imported, existing bookings must be manually entered into Beds24 to block the dates.		*Only bookings made after the connection is established will be imported, existing bookings must be manually entered into Beds24 to block the dates.
			*If you have multiple room types and make a change which applies to your whole property the updates will send for one room type at a time. This limitation will then apply to all channels you use.

	== Before you connect ==		== Before you connect ==

Annette at 18:08, 19 November 2020

2020-11-19T18:08:55Z

← Older revision		Revision as of 18:08, 19 November 2020
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	[[Category:Channel Manager]]		[[Category:Channel Manager]]
	[[Category:Error Messages from Channels]]		[[Category:Error Messages from Channels]]
	~~[[Category:Set up Instructions]]~~
	[[Category:Troubleshooting]]		[[Category:Troubleshooting]]
	<div class="heading">Despegar</div>		<div class="heading">Despegar</div>