Overbooking - Revision history

Andrian at 06:09, 17 April 2019

2019-04-17T06:09:32Z

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 Each overbooking needs to be investigated individually. Please send us a support ticket with the booking number which caused the overbooking so we can check.
 === Multiple bookings in one unit are not overbookings ===
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 For more information how to fix this have a look  [[Potential_Issue:_Multiple_Bookings_in_Unit|here]]

Andrian at 06:08, 17 April 2019

2019-04-17T06:08:52Z

← Older revision		Revision as of 06:08, 17 April 2019
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	''This page explains how to handle overbookings''		''This page explains how to handle overbookings''
	__TOC__		__TOC__

	=== Overbookings ===		=== Overbookings ===

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	Each overbooking needs to be investigated individually. Please send us a support ticket with the booking number which caused the overbooking so we can check.		Each overbooking needs to be investigated individually. Please send us a support ticket with the booking number which caused the overbooking so we can check.


	=== Multiple bookings in one unit are not overbookings ===		=== Multiple bookings in one unit are not overbookings ===

Andrian at 06:08, 17 April 2019

2019-04-17T06:08:22Z

← Older revision		Revision as of 06:08, 17 April 2019
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	[[Category:Troubleshooting]]		[[Category:Troubleshooting]]
	''This page explains how to handle overbookings''		''This page explains how to handle overbookings''
			__TOC__
	=== Overbookings ===		=== Overbookings ===

Andrian at 06:07, 17 April 2019

2019-04-17T06:07:26Z

← Older revision		Revision as of 06:07, 17 April 2019
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	[[Category:Troubleshooting]]		[[Category:Troubleshooting]]
	''This page explains how to handle overbookings''		''This page explains how to handle overbookings''

			=== Overbookings ===

	An overbooking is a situation where you have more bookings than you have rooms. A negative inventory in the control panel CALENDAR indicates that there is an overbooking. In this case you will also see a warning in the "Potential Issues" on the DASHBOARD and under SUPPORT.		An overbooking is a situation where you have more bookings than you have rooms. A negative inventory in the control panel CALENDAR indicates that there is an overbooking. In this case you will also see a warning in the "Potential Issues" on the DASHBOARD and under SUPPORT.
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	~~'''~~Multiple bookings in one unit are not overbookings~~.'''~~		=== Multiple bookings in one unit are not overbookings ===

	Example: You have 3 double rooms (double room 1, double room 2, double room 3) and 2 bookings are placed in double room 1.		Example: You have 3 double rooms (double room 1, double room 2, double room 3) and 2 bookings are placed in double room 1.
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	For more information how to fix this have a look [[Potential_Issue:_Multiple_Bookings_in_Unit\|here]]		For more information how to fix this have a look [[Potential_Issue:_Multiple_Bookings_in_Unit\|here]]

	== Overbooking protection ==		=== Overbooking protection ===
	We recommend you set "Overbooking Protection" in SETTINGS->PROPERTIES->ROOMS->SET UP to "Property". This setting will use the total bookings in room up to room qty AND total bookings in property up to total rooms in property to calculate availabilty. Meaning the room will be closed if the number of bookings in all rooms in the property is greater or equal to the total number of rooms in the property. This could occur because of an overbooking in a different room.		We recommend you set "Overbooking Protection" in SETTINGS->PROPERTIES->ROOMS->SET UP to "Property". This setting will use the total bookings in room up to room qty AND total bookings in property up to total rooms in property to calculate availabilty. Meaning the room will be closed if the number of bookings in all rooms in the property is greater or equal to the total number of rooms in the property. This could occur because of an overbooking in a different room.

	Hidden rooms are not included in the calculation of property availability.		Hidden rooms are not included in the calculation of property availability.

Annette at 14:31, 2 March 2019

2019-03-02T14:31:26Z

← Older revision		Revision as of 14:31, 2 March 2019
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	Overbookings are rare but if they occur common reasons are:		Overbookings are rare but if they occur common reasons are:

	*You have manually added a booking even though there was no availability.		*You have manually added or uploaded a booking even though there was no availability.
	*An online booking was accepted even through there was no availability at the time of the booking. Common reasons are :		*An online booking was accepted even through there was no availability at the time of the booking. Common reasons are :
	**You have a number of contracted rooms/base allocation.		**You have a number of contracted rooms/base allocation.

Markkinchin at 09:44, 26 October 2016

2016-10-26T09:44:12Z

← Older revision		Revision as of 09:44, 26 October 2016
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	An positive or 0 inventory means there is no overbooking.		An positive or 0 inventory means there is no overbooking.

	Overbookings are ~~very~~ rare~~. Common~~ reasons are:		Overbookings are rare but if they occur common reasons are:

	*You have manually added a booking even though there was ~~a warning that there is~~ no availability.		*You have manually added a booking even though there was no availability.
	*An online booking was accepted even through there was no availability at the time of the booking. Common reasons are :		*An online booking was accepted even through there was no availability at the time of the booking. Common reasons are :
	**You have a number of contracted rooms/base allocation.		**You have a number of contracted rooms/base allocation.
	**The channel managers ~~update~~ were ignored by the channel because of an error.		**The channel managers updates were ignored by the channel because of an error.

	Each overbooking needs to be investigated individually. Please send us a support ticket with the booking number which caused the overbooking so we can check.		Each overbooking needs to be investigated individually. Please send us a support ticket with the booking number which caused the overbooking so we can check.

Annette at 07:40, 26 October 2016

2016-10-26T07:40:23Z

← Older revision		Revision as of 07:40, 26 October 2016
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	'''Multiple bookings in one unit~~'''~~ are not overbookings.		'''Multiple bookings in one unit are not overbookings.'''

	Example: You have 3 double rooms (double room 1, double room 2, double room 3) and 2 bookings are placed in double room 1.		Example: You have 3 double rooms (double room 1, double room 2, double room 3) and 2 bookings are placed in double room 1.

Annette at 07:40, 26 October 2016

2016-10-26T07:40:02Z

← Older revision		Revision as of 07:40, 26 October 2016
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	An positive or 0 inventory means there is no overbooking.		An positive or 0 inventory means there is no overbooking.

			Overbookings are very rare. Common reasons are:

			*You have manually added a booking even though there was a warning that there is no availability.
			*An online booking was accepted even through there was no availability at the time of the booking. Common reasons are :
			**You have a number of contracted rooms/base allocation.
			**The channel managers update were ignored by the channel because of an error.

			Each overbooking needs to be investigated individually. Please send us a support ticket with the booking number which caused the overbooking so we can check.


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	If this causes parties in the same room for part of the stay you will then need to shuffle the guests and the rooms. There will still be enough rooms on each night, it will not allow an overbooking.		If this causes parties in the same room for part of the stay you will then need to shuffle the guests and the rooms. There will still be enough rooms on each night, it will not allow an overbooking.


	For more information how to fix this have a look [[Potential_Issue:_Multiple_Bookings_in_Unit\|here]]		For more information how to fix this have a look [[Potential_Issue:_Multiple_Bookings_in_Unit\|here]]


	== Overbooking protection ==		== Overbooking protection ==

Annette at 16:29, 25 October 2016

2016-10-25T16:29:17Z

← Older revision		Revision as of 16:29, 25 October 2016
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	''This page explains how to handle overbookings''		''This page explains how to handle overbookings''

	If you have		An overbooking is a situation where you have more bookings than you have rooms. A negative inventory in the control panel CALENDAR indicates that there is an overbooking. In this case you will also see a warning in the "Potential Issues" on the DASHBOARD and under SUPPORT.

			An positive or 0 inventory means there is no overbooking.


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	For more information how to fix this have a look [[Potential_Issue:_Multiple_Bookings_in_Unit\|here]]		For more information how to fix this have a look [[Potential_Issue:_Multiple_Bookings_in_Unit\|here]]

	~~Recommendations:~~

	Overbooking protection		== Overbooking protection ==
			We recommend you set "Overbooking Protection" in SETTINGS->PROPERTIES->ROOMS->SET UP to "Property". This setting will use the total bookings in room up to room qty AND total bookings in property up to total rooms in property to calculate availabilty. Meaning the room will be closed if the number of bookings in all rooms in the property is greater or equal to the total number of rooms in the property. This could occur because of an overbooking in a different room.

			Hidden rooms are not included in the calculation of property availability.

Annette: Created page with "Category:Troubleshooting ''This page explains how to handle overbookings'' If you have '''Multiple bookings in one unit''' are not overbookings. Example: You have 3..."

2016-10-25T14:03:51Z

Created page with "Category:Troubleshooting ''This page explains how to handle overbookings'' If you have '''Multiple bookings in one unit''' are not overbookings. Example: You have 3..."

New page

[[Category:Troubleshooting]]
''This page explains how to handle overbookings''

If you have

'''Multiple bookings in one unit''' are not overbookings.

Example: You have 3 double rooms (double room 1, double room 2, double room 3) and 2 bookings are placed in double room 1.

The system will try and place the guest in one room if it is available. If there is no one room available for the duration of the booking, the system will still put them into the room type any way it can so the inventory is calculated correctly for each date.

If this causes parties in the same room for part of the stay you will then need to shuffle the guests and the rooms. There will still be enough rooms on each night, it will not allow an overbooking.

For more information how to fix this have a look [[Potential_Issue:_Multiple_Bookings_in_Unit|here]]

Recommendations:

Overbooking protection