TTLock - Revision history

Asher: /* What happens if I have the Passcode Strategy set to Phone number last x digits but the booking does not have a phone number? */

2026-04-14T03:00:10Z

What happens if I have the Passcode Strategy set to Phone number last x digits but the booking does not have a phone number?

← Older revision		Revision as of 03:00, 14 April 2026
Line 177:		Line 177:
	At this point in time TTHotel is not supported, only TTLock.		At this point in time TTHotel is not supported, only TTLock.

	== What happens if I have the Passcode Strategy set to ~~Phone~~ number last x digits but the booking does not have a phone number? ==		== What happens if I have the Passcode Strategy set to phone number last x digits but the booking does not have a phone number? ==
	If the booking does not have a valid phone number or mobile phone number (it is invalid if it is empty, too short, or only contains one digit e.g. 11 111111111), then a random passcode will be used instead.		If the booking does not have a valid phone number or mobile phone number (it is invalid if it is empty, too short, or only contains one digit e.g. 11 111111111), then a random passcode will be used instead.

	= Disconnect=		= Disconnect=
	Delete your username and password and set Synchronize to "disabled" to disconnect.		Delete your username and password and set Synchronize to "disabled" to disconnect.

Asher at 02:59, 14 April 2026

2026-04-14T02:59:53Z

← Older revision		Revision as of 02:59, 14 April 2026
Line 176:		Line 176:
	== Do you support TTHotel accounts? ==		== Do you support TTHotel accounts? ==
	At this point in time TTHotel is not supported, only TTLock.		At this point in time TTHotel is not supported, only TTLock.

			== What happens if I have the Passcode Strategy set to Phone number last x digits but the booking does not have a phone number? ==
			If the booking does not have a valid phone number or mobile phone number (it is invalid if it is empty, too short, or only contains one digit e.g. 11 111111111), then a random passcode will be used instead.

	= Disconnect=		= Disconnect=
	Delete your username and password and set Synchronize to "disabled" to disconnect.		Delete your username and password and set Synchronize to "disabled" to disconnect.

Eleni: /* Custom Start and End access times */

2026-03-30T09:44:49Z

Custom Start and End access times

← Older revision		Revision as of 09:44, 30 March 2026
Line 117:		Line 117:
	For example :- ACCESS_ENDTIME = 34:00 will create an end time of 10:00 one day after checkout (34 = 24 + 10 hours)		For example :- ACCESS_ENDTIME = 34:00 will create an end time of 10:00 one day after checkout (34 = 24 + 10 hours)

	*Booking Info code = '''~~ACCESS_STARTTIME~~'''		*Booking Info code = '''ACCESS_ENDTIME'''
	*Booking Info Text = '''34:00'''		*Booking Info Text = '''34:00'''


	= Troubleshooting =		= Troubleshooting =

Annette at 18:53, 17 September 2025

2025-09-17T18:53:51Z

← Older revision		Revision as of 18:53, 17 September 2025
Line 4:		Line 4:
	[[Category:Automation]]		[[Category:Automation]]
	<div class="heading">TTLock</div>		<div class="heading">TTLock</div>
	This page is about the menu {{#fas:cog}} (SETTINGS) ~~APPS & INTEGRATIONS~~ > TTLOCK		This page is about the menu {{#fas:cog}} (SETTINGS) MARKETPLACE > TTLOCK

	For Beds24 the normal channel manger fees apply.		For Beds24 the normal channel manger fees apply.

Ricarda at 13:35, 4 June 2025

2025-06-04T13:35:15Z

← Older revision		Revision as of 13:35, 4 June 2025
Line 1:		Line 1:
	[[Category:~~Apps~~]]		[[Category:Marketplace]]
	[[Category:Self-Check-in]]		[[Category:Self-Check-in]]
	[[Category:Lock Systems]]		[[Category:Lock Systems]]

Lesley: /* Troubleshooting */

2024-10-09T06:59:37Z

Troubleshooting

Lesley: /* Troubleshooting */

2024-10-09T06:59:15Z

Troubleshooting

← Older revision		Revision as of 06:59, 9 October 2024
Line 122:		Line 122:

	= Troubleshooting =		= Troubleshooting =
	'''Invalid account or invalid password'''		<div class="mw-collapsible mw-collapsed">
			<div class="headline-collapse" >
			'''Invalid account or invalid password'''
			</div>
			<div class="mw-collapsible-content">
			The username and password you provide must be the same username and password you used to create your TTLock account.

	~~The username and password you provide must~~ be the same username ~~and password~~ you ~~used~~ to ~~create~~ your ~~TTLock account~~.		This will not necessarily be the same username you use to login to TTLock. For example, if you initially signed up with an email address, then later added a phone number, the correct username will be your email address.
			</div></div>

	This will not necessarily be the same username you use to login to TTLock. For example, if you initially signed up with an email address, then later added a phone number, the correct username will be your email address.		<div class="mw-collapsible mw-collapsed">
			<div class="headline-collapse" >
			'''Cannot access the lock you want'''
	'''Cannot access the lock you want'''		</div>
			<div class="mw-collapsible-content">
	The username you enter must be the top administrator account for the lock - most likely this will be the account that initially set up the lock.		The username you enter must be the top administrator account for the lock - most likely this will be the account that initially set up the lock.
	If the account provided is not the top administrator account, then you will not be able to access the lock, even if you can access it in the TTLock app with that account.		If the account provided is not the top administrator account, then you will not be able to access the lock, even if you can access it in the TTLock app with that account.
			</div></div>

	== Errors ==		== Errors ==
			<div class="mw-collapsible mw-collapsed">
			<div class="headline-collapse" >
	'''Error: "You are using a low version APP. Please update it to the latest version and re-add the lock"'''		'''Error: "You are using a low version APP. Please update it to the latest version and re-add the lock"'''
			</div>
			<div class="mw-collapsible-content">
	This error can be fixed by deleting the lock from the TTLock app and then re-adding it.		This error can be fixed by deleting the lock from the TTLock app and then re-adding it.
			</div></div>

			<div class="mw-collapsible mw-collapsed">
			<div class="headline-collapse" >
	'''Error: "failed or means no - 表示失败或否"'''		'''Error: "failed or means no - 表示失败或否"'''
			</div>
			<div class="mw-collapsible-content">
	This error usually means the bluetooth connection between the lock and the gateway is too weak.		This error usually means the bluetooth connection between the lock and the gateway is too weak.
			</div></div>

			<div class="mw-collapsible mw-collapsed">
			<div class="headline-collapse" >
	'''Error: "The gateway is busy. Please try again later. - 网关正忙，请稍后再试。"		'''Error: "The gateway is busy. Please try again later. - 网关正忙，请稍后再试。"
			</div>
			<div class="mw-collapsible-content">
	This error means their is a problem with the gateway's connection to the internet.		This error means their is a problem with the gateway's connection to the internet.
			</div></div>

			<div class="mw-collapsible mw-collapsed">
			<div class="headline-collapse" >
	'''Error: "The Lock is not connected to any Gateway. - 锁附近没有可用的网关。"		'''Error: "The Lock is not connected to any Gateway. - 锁附近没有可用的网关。"
			</div>
			<div class="mw-collapsible-content">
	This error means there is a problem with a lock's connection to the gateway.		This error means there is a problem with a lock's connection to the gateway.
			</div></div>

	= FAQ =		= FAQ =

Asher: /* Set Up */

2024-02-06T09:56:05Z

Set Up

← Older revision		Revision as of 09:56, 6 February 2024
Line 62:		Line 62:

	Connecting a common lock is only possible for Wifi connected locks. After you have selected your PIN Strategy and saved click on "Get Codes" to define your common lock.		Connecting a common lock is only possible for Wifi connected locks. After you have selected your PIN Strategy and saved click on "Get Codes" to define your common lock.

			Bookings will be sent to the lock mapped to the room assigned to the booking, if there is no lock mapped for the room the booking will be sent to the common lock (if one is mapped). If both a room lock and a common lock are mapped, the booking will be sent to both. The room lock and the common lock will use the same PIN. Multiple common locks can be specified with a space between each of the lock mapping codes.

	'''Step 4: Set when bookings should send to locks'''		'''Step 4: Set when bookings should send to locks'''

Asher at 00:50, 5 December 2023

2023-12-05T00:50:23Z

← Older revision		Revision as of 00:50, 5 December 2023
Line 152:		Line 152:

	This error means there is a problem with a lock's connection to the gateway.		This error means there is a problem with a lock's connection to the gateway.

			= FAQ =
			== Do you support TTHotel accounts? ==
			At this point in time TTHotel is not supported, only TTLock.

	= Disconnect=		= Disconnect=
	Delete your username and password and set Synchronize to "disabled" to disconnect.		Delete your username and password and set Synchronize to "disabled" to disconnect.

Asher: /* Troubleshooting */

2023-11-03T02:55:08Z

Troubleshooting

← Older revision		Revision as of 02:55, 3 November 2023
Line 132:		Line 132:
	If the account provided is not the top administrator account, then you will not be able to access the lock, even if you can access it in the TTLock app with that account.		If the account provided is not the top administrator account, then you will not be able to access the lock, even if you can access it in the TTLock app with that account.

			== Errors ==

	'''Error: "You are using a low version APP. Please update it to the latest version and re-add the lock"'''		'''Error: "You are using a low version APP. Please update it to the latest version and re-add the lock"'''
Line 141:		Line 142:

	This error usually means the bluetooth connection between the lock and the gateway is too weak.		This error usually means the bluetooth connection between the lock and the gateway is too weak.


			'''Error: "The gateway is busy. Please try again later. - 网关正忙，请稍后再试。"

			This error means their is a problem with the gateway's connection to the internet.


			'''Error: "The Lock is not connected to any Gateway. - 锁附近没有可用的网关。"

			This error means there is a problem with a lock's connection to the gateway.

	= Disconnect=		= Disconnect=
	Delete your username and password and set Synchronize to "disabled" to disconnect.		Delete your username and password and set Synchronize to "disabled" to disconnect.

← Older revision		Revision as of 06:59, 9 October 2024
Line 124:		Line 124:
	<div class="mw-collapsible mw-collapsed">		<div class="mw-collapsible mw-collapsed">
	<div class="headline-collapse" >		<div class="headline-collapse" >
	'''Invalid account or invalid password'''		'''Invalid account or invalid password'''
	</div>		</div>
	<div class="mw-collapsible-content">		<div class="mw-collapsible-content">
	The username and password you provide must be the same username and password you used to create your TTLock account.		The username and password you provide must be the same username and password you used to create your TTLock account.

	This will not necessarily be the same username you use to login to TTLock. For example, if you initially signed up with an email address, then later added a phone number, the correct username will be your email address.		This will not necessarily be the same username you use to login to TTLock. For example, if you initially signed up with an email address, then later added a phone number, the correct username will be your email address.
	</div></div>		</div></div>

	<div class="mw-collapsible mw-collapsed">		<div class="mw-collapsible mw-collapsed">
	<div class="headline-collapse" >		<div class="headline-collapse" >
	'''Cannot access the lock you want'''		'''Cannot access the lock you want'''
	</div>		</div>
	<div class="mw-collapsible-content">		<div class="mw-collapsible-content">
	The username you enter must be the top administrator account for the lock - most likely this will be the account that initially set up the lock.		The username you enter must be the top administrator account for the lock - most likely this will be the account that initially set up the lock.
	If the account provided is not the top administrator account, then you will not be able to access the lock, even if you can access it in the TTLock app with that account.		If the account provided is not the top administrator account, then you will not be able to access the lock, even if you can access it in the TTLock app with that account.
	</div></div>		</div></div>