Trip - Revision history

Lesley: /* Common Errors */

2026-01-28T08:31:31Z

Common Errors

← Older revision		Revision as of 08:31, 28 January 2026
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	Any errors occurring during updates will be emailed to you with the error message as returned by Trip. Below are common error messages and how to fix them.		Any errors occurring during updates will be emailed to you with the error message as returned by Trip. Below are common error messages and how to fix them.

	'''Error ShortText="This hotel is not active in ~~Trip~~, please wait." Code="375"'''		'''Error ShortText="This hotel is not active in CTrip, please wait." Code="375"'''
	*Check the Trip hotel id you have entered is correct and does not have blank spaces.		*Check the Trip hotel id you have entered is correct and does not have blank spaces.
	*If it is please check contact Trip and ask them to check if they have enabled the connection with Beds24 channel manager.		*If it is please check contact Trip and ask them to check if they have enabled the connection with Beds24 channel manager.

Lesley: /* Common Errors */

2025-11-25T08:23:54Z

Common Errors

← Older revision		Revision as of 08:23, 25 November 2025
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	'''Inactive rate plan for restriction or rate updated'''		'''Inactive rate plan for restriction or rate updated'''
	You are sending a wrong rate plan id. Check your rate plan ids in SETTINGS->CHANNEL MANAGER-> Trip and in the "Channels" tab of your rates/daily prices. Please use the function 'get codes' and only use the rate ids from the drop-down list.		You are sending a wrong rate plan id. Check your rate plan ids in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER-> Trip and in the "Channels" tab of your rates/daily prices. Please use the function 'get codes' and only use the rate ids from the drop-down list.

	'''Rate plan and hotel do not match. OR The rateplancode and the hotel doesn't match.'''		'''Rate plan and hotel do not match. OR The rateplancode and the hotel doesn't match.'''
	You are sending a wrong rate plan id. Check your rate plan ids in SETTINGS->CHANNEL MANAGER-> Trip and in the "Channels" tab of your rates/daily prices. Please use the function 'get codes' and only use the rate ids from the drop-down list.		You are sending a wrong rate plan id. Check your rate plan ids in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER-> Trip and in the "Channels" tab of your rates/daily prices. Please use the function 'get codes' and only use the rate ids from the drop-down list.

	==Disconnect==		==Disconnect==
	*Unticking "Inventory" and "Prices" and "Bookings" will stop the synchronisation for a room.		*Unticking "Inventory" and "Prices" and "Bookings" will stop the synchronisation for a room.
	*To completely disconnect the channel manager you might need to contact Trip and ask them to disconnect you.		*To completely disconnect the channel manager you might need to contact Trip and ask them to disconnect you.

Lesley: /* Notes */

2025-11-25T08:23:25Z

Notes

← Older revision		Revision as of 08:23, 25 November 2025
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	== Notes ==		== Notes ==
	Channel collect payments will be shown in the booking invoice if SETTINGS->CHANNEL MANAGER -> “Import Channel Collect Payments” is set to “Yes”.		Channel collect payments will be shown in the booking invoice if {{#fas:cog}} (SETTINGS) >CHANNEL MANAGER -> “Import Channel Collect Payments” is set to “Yes”.

	==Common Errors==		==Common Errors==

Lesley: /* Prices */

2025-11-25T08:22:47Z

Prices

← Older revision		Revision as of 08:22, 25 November 2025
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	You can set if guests pay Trip or if they pay at the hotel.. If you want to send prices for Trip collect and hotel collect you can specify this in the channel manger settings of the daily price or the rate by adding this information to the Trip rate code.		You can set if guests pay Trip or if they pay at the hotel.. If you want to send prices for Trip collect and hotel collect you can specify this in the channel manger settings of the daily price or the rate by adding this information to the Trip rate code.

	If you use daily prices you can set the rate code under "Enable" in the Daily Price settings (PRICES > DAILY PRICE RULES >S then click on "Edit)		If you use daily prices you can set the rate code under "Enable" in the Daily Price settings (PRICES > DAILY PRICE RULES > then click on "Edit)

	If you use Fixed Prices go to the "Channels" tab of the Fixed Price.		If you use Fixed Prices go to the "Channels" tab of the Fixed Price.

Lesley: /* Prices */

2025-11-25T08:22:23Z

Prices

← Older revision		Revision as of 08:22, 25 November 2025
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	You can specify the other price option in the channel manger settings of the Daily Price or the Fixed Price by adding this information to the Trip rate code.		You can specify the other price option in the channel manger settings of the Daily Price or the Fixed Price by adding this information to the Trip rate code.

	If you use daily prices you can set the rate code under "Enable" in the Daily Price settings (~~SETTINGS-~~ >~~PROPERTIES-~~ >~~ROOMS- >DAILY PRICES~~ then click on "Edit)		If you use daily prices you can set the rate code under "Enable" in the Daily Price settings (PRICES > DAILY PRICE RULES > then click on "Edit)

	If you use Fixed Prices go to the "Channels" tab of the Fixed Price.		If you use Fixed Prices go to the "Channels" tab of the Fixed Price.
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	You can set if guests pay Trip or if they pay at the hotel.. If you want to send prices for Trip collect and hotel collect you can specify this in the channel manger settings of the daily price or the rate by adding this information to the Trip rate code.		You can set if guests pay Trip or if they pay at the hotel.. If you want to send prices for Trip collect and hotel collect you can specify this in the channel manger settings of the daily price or the rate by adding this information to the Trip rate code.

	If you use daily prices you can set the rate code under "Enable" in the Daily Price settings (~~SETTINGS-~~ >~~PROPERTIES-~~ >~~ROOMS- >DAILY PRICES~~ then click on "Edit)		If you use daily prices you can set the rate code under "Enable" in the Daily Price settings (PRICES > DAILY PRICE RULES >S then click on "Edit)

	If you use Fixed Prices go to the "Channels" tab of the Fixed Price.		If you use Fixed Prices go to the "Channels" tab of the Fixed Price.

Lesley: /* Prices */

2025-11-25T08:21:11Z

Prices

← Older revision		Revision as of 08:21, 25 November 2025
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	Only one price can be sent per rate code. If you have multiple prices for one rate code which are activated for the channel the system will use the price for the highest occupancy.		Only one price can be sent per rate code. If you have multiple prices for one rate code which are activated for the channel the system will use the price for the highest occupancy.

	*If you use Daily Prices you can set the rate code under "Enable" in the Daily Price settings ~~(SETTINGS-~~ >~~PROPERTIES-~~ >~~ROOMS- >DAILY PRICES~~ then click on "Edit)		*If you use Daily Prices you can set the rate code under "Enable" in the Daily Price settings PRICES > DAILY PRICE RULES > then click on "Edit)
	*If you use Fixed Prices go to the "Channels" tab of the Fixed Price.		*If you use Fixed Prices go to the "Channels" tab of the Fixed Price.

Lesley: /* Common Errors */

2025-11-05T08:37:46Z

Common Errors

← Older revision		Revision as of 08:37, 5 November 2025
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	You are sending a wrong rate plan id. Check your rate plan ids in SETTINGS->CHANNEL MANAGER-> Trip and in the "Channels" tab of your rates/daily prices. Please use the function 'get codes' and only use the rate ids from the drop-down list.		You are sending a wrong rate plan id. Check your rate plan ids in SETTINGS->CHANNEL MANAGER-> Trip and in the "Channels" tab of your rates/daily prices. Please use the function 'get codes' and only use the rate ids from the drop-down list.

	'''Rate plan and hotel do not match.'''		'''Rate plan and hotel do not match. OR The rateplancode and the hotel doesn't match.'''
	You are sending a wrong rate plan id. Check your rate plan ids in SETTINGS->CHANNEL MANAGER-> Trip and in the "Channels" tab of your rates/daily prices. Please use the function 'get codes' and only use the rate ids from the drop-down list.		You are sending a wrong rate plan id. Check your rate plan ids in SETTINGS->CHANNEL MANAGER-> Trip and in the "Channels" tab of your rates/daily prices. Please use the function 'get codes' and only use the rate ids from the drop-down list.

Annette: Annette moved page Ctrip to Trip

2025-09-03T10:01:43Z

Annette moved page Ctrip to Trip

← Older revision	Revision as of 10:01, 3 September 2025
(No difference)

Annette at 10:01, 3 September 2025

2025-09-03T10:01:32Z

Show changes

Lesley: /* Common Errors */

2025-06-19T07:31:05Z

Common Errors

← Older revision		Revision as of 07:31, 19 June 2025
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	*If it is please check contact Ctrip and ask them to check if they have enabled the connection with Beds24 channel manager.		*If it is please check contact Ctrip and ask them to check if they have enabled the connection with Beds24 channel manager.

	'''Mismatched payment type. The rate is updated according to the payment type set in Ctrip system, if any question please contact Ctrip. '''		'''Mismatched payment type. The rate is updated according to the payment type set in Ctrip system, if any question please contact Ctrip. '''
	Your setting for "Payment Collect" is wrong. You need to change it.		Your setting for "Payment Collect" is wrong. You need to change it.

	'''Inactive rate plan for restriction or rate updated'		'''Inactive rate plan for restriction or rate updated'''
	You are sending a wrong rate plan id. Check your rate plan ids in SETTINGS->CHANNEL MANAGER-> CTRIP and in the "Channels" tab of your rates/daily prices. Please use the function 'get codes' and only use the rate ids from the drop-down list.		You are sending a wrong rate plan id. Check your rate plan ids in SETTINGS->CHANNEL MANAGER-> CTRIP and in the "Channels" tab of your rates/daily prices. Please use the function 'get codes' and only use the rate ids from the drop-down list.

	'''Rate plan and hotel do not match.'		'''Rate plan and hotel do not match.'''
	You are sending a wrong rate plan id. Check your rate plan ids in SETTINGS->CHANNEL MANAGER-> CTRIP and in the "Channels" tab of your rates/daily prices. Please use the function 'get codes' and only use the rate ids from the drop-down list.		You are sending a wrong rate plan id. Check your rate plan ids in SETTINGS->CHANNEL MANAGER-> CTRIP and in the "Channels" tab of your rates/daily prices. Please use the function 'get codes' and only use the rate ids from the drop-down list.