Warning channel update failure - Revision history

Marco at 10:18, 8 September 2021

2021-09-08T10:18:45Z

← Older revision		Revision as of 10:18, 8 September 2021
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	[[Category:Channel_Manager]]		[[Category:Channel_Manager]]
	<div class="heading">Error messages from channels</div>		<div class="heading">Error messages from channels</div>
	This page explains what do do if you receive error messages from booking channels		This page explains what to do if you receive error messages from booking channels

	If a connection is not working the channel is sending error messages which we forward to you by Email. Follow the steps to solve the channel errors:		If a connection is not working the channel is sending error messages which we forward to you by Email. Follow the steps to solve the channel errors:
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	'''Step 2: Open the help page for the channel which sends the error'''		'''Step 2: Open the help page for the channel which sends the error'''

	Go to ({{#fas:cog}} (SETTINGS) ->CHANNEL MANAGER > and open the page for the channel you are receiving the error message and click on the top right <span style="color:#007bff;“ >{{#far:question-circle}} </span> help icon to open the channel help page or use the links below:		Go to {{#fas:cog}} (SETTINGS) ->CHANNEL MANAGER > and open the page for the channel you are receiving the error message and click on the top right <span style="color:#007bff;“ >{{#far:question-circle}} </span> help icon to open the channel help page or use the links below:

	{\| class="wikitable"		{\| class="wikitable"
Line 38:		Line 38:
	\|}		\|}

	'''Step 3: Find the error on he help page'''		'''Step 3: Find the error on the help page'''
	Go to the section '''Common Errors''' and search for the error text from the Email.		Go to the section '''Common Errors''' and search for the error text from the Email.

Annette at 08:37, 8 September 2021

2021-09-08T08:37:27Z

← Older revision		Revision as of 08:37, 8 September 2021
Line 2:		Line 2:
	[[Category:Channel_Manager]]		[[Category:Channel_Manager]]
	<div class="heading">Error messages from channels</div>		<div class="heading">Error messages from channels</div>
	''This page explains ~~how to deal with~~ error messages from booking channels''		This page explains what do do if you receive error messages from booking channels

	If a connection is not working the channel is sending error messages which we forward to you by Email. Follow the steps to solve the channel errors:		If a connection is not working the channel is sending error messages which we forward to you by Email. Follow the steps to solve the channel errors:
Line 10:		Line 10:
	Open the Email and error message we sent you, have a look at the section where you see		Open the Email and error message we sent you, have a look at the section where you see

			<div style="background-color: #f8f9fa !important; border: 1px solid #eaecf0;border-radius: 2px; padding: 1px 4px;">
	<nowiki>= = = = ERROR MESSAGE STARTS = = = =</nowiki>		<nowiki>= = = = ERROR MESSAGE STARTS = = = =</nowiki>

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	<nowiki>= = = = ERROR MESSAGE ENDS = = = =</nowiki>		<nowiki>= = = = ERROR MESSAGE ENDS = = = =</nowiki>
			</div>

	'''Step 2: Open the help page for the channel which sends the error'''		'''Step 2: Open the help page for the channel which sends the error'''

Annette at 08:34, 8 September 2021

2021-09-08T08:34:34Z

← Older revision		Revision as of 08:34, 8 September 2021
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	\|+Links to common errors for selected channels		\|+Links to common errors for selected channels
	\|-		\|-
	\|[[Agoda.com#Common_Errors\|Agoda ~~Common Errors~~]]		\|[[Agoda.com#Common_Errors\|Agoda common errors]]
	\|[[Airbnb_Mapping#Troubleshooting_and_common_errors\|AirBnb ~~Common Errors~~ ]]		\|[[Airbnb_Mapping#Troubleshooting_and_common_errors\|AirBnb common errors ]]
	\|[[Booking.com:_Synchronise_bookings_prices_availability#Error_messages\|Booking.com ~~Common Errors~~]]		\|[[Booking.com:_Synchronise_bookings_prices_availability#Error_messages\|Booking.com common errors]]
	\|-		\|-
	\|[[Ctrip#Common_Errors\|Ctrip ~~Common Errors~~]]		\|[[Ctrip#Common_Errors\|Ctrip common errors]]
	\|[[Expedia_Mapping#Common_Errors\|Expedia ~~Common Errors~~ ]]		\|[[Expedia_Mapping#Common_Errors\|Expedia common errors ]]
	\|[[Hotelbeds.com#Common_Errors\|Hotelbeds Common Errors]]		\|[[Hotelbeds.com#Common_Errors\|Hotelbeds Common Errors]]
	\|-		\|-
	\|[[HostelWorld.com#Common_Errors\|Hostelworld ~~Common Errors~~]]		\|[[HostelWorld.com#Common_Errors\|Hostelworld common errors]]
	\|[[Hrs#Common_Errors\|HRS ~~Common Errors~~]]		\|[[Hrs#Common_Errors\|HRS common errors]]
	\|[[Travelokacom#Common_Errors\|Triaveloka]]		\|[[Travelokacom#Common_Errors\|Triaveloka common errors]]
	\|}		\|}


	'''Step 3: Find the error on he help page'''		'''Step 3: Find the error on he help page'''

Annette at 08:33, 8 September 2021

2021-09-08T08:33:14Z

← Older revision		Revision as of 08:33, 8 September 2021
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	\|[[Airbnb_Mapping#Troubleshooting_and_common_errors\|AirBnb Common Errors ]]		\|[[Airbnb_Mapping#Troubleshooting_and_common_errors\|AirBnb Common Errors ]]
	\|[[Booking.com:_Synchronise_bookings_prices_availability#Error_messages\|Booking.com Common Errors]]		\|[[Booking.com:_Synchronise_bookings_prices_availability#Error_messages\|Booking.com Common Errors]]


	\|-		\|-
	\|[[Ctrip#Common_Errors\|Ctrip Common Errors]]		\|[[Ctrip#Common_Errors\|Ctrip Common Errors]]
	\|[[Expedia_Mapping#Common_Errors\|Expedia Common Errors ]]		\|[[Expedia_Mapping#Common_Errors\|Expedia Common Errors ]]
	\|[[Hotelbeds.com#Common_Errors\|Hotelbeds Common Errors]]		\|[[Hotelbeds.com#Common_Errors\|Hotelbeds Common Errors]]

	\|-		\|-
	\|[[HostelWorld.com#Common_Errors\|Hostelworld Common Errors]]		\|[[HostelWorld.com#Common_Errors\|Hostelworld Common Errors]]
	\|[[Hrs#Common_Errors\|HRS Common Errors]]		\|[[Hrs#Common_Errors\|HRS Common Errors]]
	\|[[Travelokacom#Common_Errors\|Triaveloka]]		\|[[Travelokacom#Common_Errors\|Triaveloka]]

	\|}		\|}

Annette at 08:32, 8 September 2021

2021-09-08T08:32:31Z

← Older revision		Revision as of 08:32, 8 September 2021
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	[[Category:Troubleshooting]]		[[Category:Troubleshooting]]
	[[Category:Channel_Manager]]		[[Category:Channel_Manager]]
			<div class="heading">Error messages from channels</div>
	''This page explains how to deal with error messages from booking channels''		''This page explains how to deal with error messages from booking channels''

			If a connection is not working the channel is sending error messages which we forward to you by Email. Follow the steps to solve the channel errors:

	~~The channel is sending error messages which we forward to you by email because~~ what ~~you are sending does not meet their requirements.~~		'''Step 1: Find out what the error is'''
	~~Once you have fixed~~ the error ~~the channel will stop sending error messages.~~

	~~Please follow~~ the ~~steps to solve~~ the ~~channel errors.~~		Open the Email and error message we sent you, have a look at the section where you see

	~~1. Open your email and check the error message we sent you, have a look at the section where you see~~		<nowiki>= = = = ERROR MESSAGE STARTS = = = =</nowiki>

			This is the text of the error message.

	<nowiki>=== ~~Error Message Starts~~ ===</nowiki>		<nowiki>= = = = ERROR MESSAGE ENDS = = = =</nowiki>

	~~The~~ error ~~message~~		'''Step 2: Open the help page for the channel which sends the error'''

	<~~nowiki~~>~~=== Error Message Ends ===~~</~~nowiki~~>		Go to ({{#fas:cog}} (SETTINGS) ->CHANNEL MANAGER > and open the page for the channel you are receiving the error message and click on the top right <span style="color:#007bff;“ >{{#far:question-circle}} </span> help icon to open the channel help page or use the links below:

			{\| class="wikitable"
			\|+Links to common errors for selected channels
			\|-
			\|[[Agoda.com#Common_Errors\|Agoda Common Errors]]
			\|[[Airbnb_Mapping#Troubleshooting_and_common_errors\|AirBnb Common Errors ]]
			\|[[Booking.com:_Synchronise_bookings_prices_availability#Error_messages\|Booking.com Common Errors]]

	2. Go to ({{#fas:cog}} (SETTINGS) ->CHANNEL MANAGER and open the page for the channel you are receiving the error message and click on the top right <span style="color:#007bff;“ >{{#far:question-circle}} </span> help icon to open the channel help page.

	~~3. Go to the section '''Common Errors'''~~

	~~4. Search for the error message you received in the common errors section, here you will find what is causing the error and possible fix.~~


	~~{\| class="wikitable"~~
	~~\|+Channel Common Errors Pages~~
	\|-		\|-
	\|[[~~Booking.com:_Synchronise_bookings_prices_availability~~#~~Error_messages~~\|~~Booking.com Common Errors]]~~		\|[[Ctrip#Common_Errors\|Ctrip Common Errors]]
	~~\|[[Airbnb_Mapping#Troubleshooting_and_common_errors\|AirBnb~~ Common Errors ]]
	\|[[Expedia_Mapping#Common_Errors\|Expedia Common Errors ]]		\|[[Expedia_Mapping#Common_Errors\|Expedia Common Errors ]]
			\|[[Hotelbeds.com#Common_Errors\|Hotelbeds Common Errors]]

	\|-		\|-
	~~\|[[Agoda.com#Common_Errors\|Agoda Common Errors]]~~
	\|[[HostelWorld.com#Common_Errors\|Hostelworld Common Errors]]		\|[[HostelWorld.com#Common_Errors\|Hostelworld Common Errors]]
	\|[[~~Hotelbeds.com~~#Common_Errors\|~~Hotelbeds~~ Common Errors]]		\|[[Hrs#Common_Errors\|HRS Common Errors]]
	\|-		\|[[Travelokacom#Common_Errors\|Triaveloka]]
	\|[[~~Tripadvisor_Rentals~~#Common_Errors\|~~Tripadvisor Common Errors~~]]
	~~\|[[Trivago#Common_Errors\|Trivago Common Errors]]~~
	~~\|[[Ctrip#Common_Errors\|Ctrip Common Errors]]~~
	\|}		\|}


			'''Step 3: Find the error on he help page'''
			Go to the section '''Common Errors''' and search for the error text from the Email.

			If you do not find the error on the channel help page send us a support ticket via the SUPPORT button in the top of your control panel.

			'''Step 4: Fix the error'''

			Follow the instruction on how to fix the error.

			'''Step 5: Check if the error is fixed'''

			If the error messages stop the error is fixed.

IuriRosa at 00:40, 8 September 2021

2021-09-08T00:40:50Z

← Older revision		Revision as of 00:40, 8 September 2021
Line 23:		Line 23:
	3. Go to the section '''Common Errors'''		3. Go to the section '''Common Errors'''

	3. Search for the error message you received in the common errors section, here you will find what is causing the error and possible fix.		4. Search for the error message you received in the common errors section, here you will find what is causing the error and possible fix.

IuriRosa at 00:40, 8 September 2021

2021-09-08T00:40:26Z

← Older revision		Revision as of 00:40, 8 September 2021
Line 7:		Line 7:
	Once you have fixed the error the channel will stop sending error messages.		Once you have fixed the error the channel will stop sending error messages.

	Please follow the ~~following~~ steps to solve the channel errors.		Please follow the steps to solve the channel errors.

	1. Open your email and check the error message we sent you, have a look at the section where you see		1. Open your email and check the error message we sent you, have a look at the section where you see

IuriRosa at 00:37, 8 September 2021

2021-09-08T00:37:35Z

@@ Line 2: / Line 2: @@
 [[Category:Channel_Manager]]
   ''This page explains how to deal with error messages from booking channels''
-The messages means that the last update with the channel failed.
-*Go to SETTINGS->CHANNEL MANAGER and open the page for the channel
-*Check your settings are correct
+The channel is sending error messages which we forward to you by email because what you are sending does not meet their requirements.
-*If you need instructions click on HELP in the top right menu of this page
+Once you have fixed the error the channel will stop sending error messages.
-*If you are receiving error messages please see the "Common Errors" section of the help lists most error messages with information on how to fix them

Annette at 15:10, 12 March 2015

2015-03-12T15:10:19Z

← Older revision		Revision as of 15:10, 12 March 2015
Line 2:		Line 2:
	[[Category:Channel_Manager]]		[[Category:Channel_Manager]]
	''This page explains how to deal with error messages from booking channels''		''This page explains how to deal with error messages from booking channels''
	The messages ~~you see are~~ the ~~errors or warnings~~ the channel ~~returns to us~~. ~~Error messages normally mean that the synchronisation does not work property. To fix the problem please:~~		The messages means that the last update with the channel failed.
	*Go to SETTINGS->CHANNEL MANAGER and open the page for the channel		*Go to SETTINGS->CHANNEL MANAGER and open the page for the channel
	*~~Click~~ on HELP in the top right menu of this page		*Check your settings are correct
	*~~The~~ "Common Errors" section of the help lists most error messages with information on how to fix them		*If you need instructions click on HELP in the top right menu of this page
			*If you are receiving error messages please see the "Common Errors" section of the help lists most error messages with information on how to fix them

Annette: Created page with "Category:Troubleshooting Category:Channel_Manager ''This page explains how to deal with error messages from booking channels'' The messages you see are the errors or..."

2015-03-12T14:51:47Z

Created page with "Category:Troubleshooting Category:Channel_Manager ''This page explains how to deal with error messages from booking channels'' The messages you see are the errors or..."

New page

[[Category:Troubleshooting]]
[[Category:Channel_Manager]]
''This page explains how to deal with error messages from booking channels''
The messages you see are the errors or warnings the channel returns to us. Error messages normally mean that the synchronisation does not work property. To fix the problem please:
*Go to SETTINGS->CHANNEL MANAGER and open the page for the channel
*Click on HELP in the top right menu of this page
*The "Common Errors" section of the help lists most error messages with information on how to fix them

← Older revision		Revision as of 08:34, 8 September 2021
Line 23:		Line 23:
	\|+Links to common errors for selected channels		\|+Links to common errors for selected channels
	\|-		\|-
	\|[[Agoda.com#Common_Errors\|Agoda ~~Common Errors~~]]		\|[[Agoda.com#Common_Errors\|Agoda common errors]]
	\|[[Airbnb_Mapping#Troubleshooting_and_common_errors\|AirBnb ~~Common Errors~~ ]]		\|[[Airbnb_Mapping#Troubleshooting_and_common_errors\|AirBnb common errors ]]
	\|[[Booking.com:_Synchronise_bookings_prices_availability#Error_messages\|Booking.com ~~Common Errors~~]]		\|[[Booking.com:_Synchronise_bookings_prices_availability#Error_messages\|Booking.com common errors]]
	\|-		\|-
	\|[[Ctrip#Common_Errors\|Ctrip ~~Common Errors~~]]		\|[[Ctrip#Common_Errors\|Ctrip common errors]]
	\|[[Expedia_Mapping#Common_Errors\|Expedia ~~Common Errors~~ ]]		\|[[Expedia_Mapping#Common_Errors\|Expedia common errors ]]
	\|[[Hotelbeds.com#Common_Errors\|Hotelbeds Common Errors]]		\|[[Hotelbeds.com#Common_Errors\|Hotelbeds Common Errors]]
	\|-		\|-
	\|[[HostelWorld.com#Common_Errors\|Hostelworld ~~Common Errors~~]]		\|[[HostelWorld.com#Common_Errors\|Hostelworld common errors]]
	\|[[Hrs#Common_Errors\|HRS ~~Common Errors~~]]		\|[[Hrs#Common_Errors\|HRS common errors]]
	\|[[Travelokacom#Common_Errors\|Triaveloka]]		\|[[Travelokacom#Common_Errors\|Triaveloka common errors]]
	\|}		\|}


	'''Step 3: Find the error on he help page'''		'''Step 3: Find the error on he help page'''

← Older revision		Revision as of 08:33, 8 September 2021
Line 26:		Line 26:
	\|[[Airbnb_Mapping#Troubleshooting_and_common_errors\|AirBnb Common Errors ]]		\|[[Airbnb_Mapping#Troubleshooting_and_common_errors\|AirBnb Common Errors ]]
	\|[[Booking.com:_Synchronise_bookings_prices_availability#Error_messages\|Booking.com Common Errors]]		\|[[Booking.com:_Synchronise_bookings_prices_availability#Error_messages\|Booking.com Common Errors]]


	\|-		\|-
	\|[[Ctrip#Common_Errors\|Ctrip Common Errors]]		\|[[Ctrip#Common_Errors\|Ctrip Common Errors]]
	\|[[Expedia_Mapping#Common_Errors\|Expedia Common Errors ]]		\|[[Expedia_Mapping#Common_Errors\|Expedia Common Errors ]]
	\|[[Hotelbeds.com#Common_Errors\|Hotelbeds Common Errors]]		\|[[Hotelbeds.com#Common_Errors\|Hotelbeds Common Errors]]

	\|-		\|-
	\|[[HostelWorld.com#Common_Errors\|Hostelworld Common Errors]]		\|[[HostelWorld.com#Common_Errors\|Hostelworld Common Errors]]
	\|[[Hrs#Common_Errors\|HRS Common Errors]]		\|[[Hrs#Common_Errors\|HRS Common Errors]]
	\|[[Travelokacom#Common_Errors\|Triaveloka]]		\|[[Travelokacom#Common_Errors\|Triaveloka]]

	\|}		\|}