Difference between revisions of "Main Page"
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+ | __NOTOC__ | ||
+ | |||
<div class="col-12"> | <div class="col-12"> | ||
− | <div style=" | + | <div class="jumbotron" style="margin-top: 5px;" > |
− | <h1 style="padding: 20px 0 | + | <h1 style="padding: 20px 0 0 0; text-align: center; border: none;">Beds24 is designed as a self-service system.<br>Information and support is available via the following channels: |
</h1> | </h1> | ||
− | + | ||
− | + | ||
<div style="clear: both;"></div> | <div style="clear: both;"></div> | ||
<div class="col-3"> | <div class="col-3"> | ||
− | <div style=" | + | <div style="0 10px 0 10px;"> |
<h3 style="padding: 5px; text-align: center; background-color: #008acc; color: #ffffff;">Documentation</h3> | <h3 style="padding: 5px; text-align: center; background-color: #008acc; color: #ffffff;">Documentation</h3> | ||
This support wiki contains the full documentation. | This support wiki contains the full documentation. | ||
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<div class="col-3"> | <div class="col-3"> | ||
<div style="padding: 0 10px 0 10px;"> | <div style="padding: 0 10px 0 10px;"> | ||
− | <h3 style="padding: 5px; text-align: center; background-color: # | + | <h3 style="padding: 5px; text-align: center; background-color: #f0ad4e; color: #ffffff;">Videos</h3> |
− | + | [[videos|Video]] tutorials. | |
</div> | </div> | ||
</div> | </div> | ||
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<div class="col-3"> | <div class="col-3"> | ||
<div style="padding: 0 10px 0 10px;"> | <div style="padding: 0 10px 0 10px;"> | ||
− | <h3 style="padding: 5px; text-align: center; background-color: # | + | <h3 style="padding: 5px; text-align: center; background-color: #5bc0de; color: #ffffff;">Community</h3> |
− | [ | + | Log in to your Beds24 account to browse the [http://forum.beds24.com/index.php forum] for ideas and solutions. |
</div> | </div> | ||
</div> | </div> | ||
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<div class="col-3"> | <div class="col-3"> | ||
<div style="padding: 0 10px 0 10px;"> | <div style="padding: 0 10px 0 10px;"> | ||
− | <h3 style="padding: 5px; text-align: center; background-color: # | + | <h3 style="padding: 5px; text-align: center; background-color: #339900; color: #ffffff;">Ticket Support</h3> |
− | + | Log into your Beds24 account to send a [https://beds24.com/control2.php support ticket]. | |
</div> | </div> | ||
</div> | </div> | ||
<div style="clear: both;"></div> | <div style="clear: both;"></div> | ||
+ | </div> | ||
+ | |||
+ | </div> | ||
+ | |||
<div class="col-12"> | <div class="col-12"> | ||
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[[:category:Introduction|How the System Works]] | [[:category:Introduction|How the System Works]] | ||
− | [ | + | [[Do_the_initial_Setup|Setup guide]] |
+ | |||
+ | [[Apartment_and_Self_Catering_Set_up|Apartment and self catering set up]] | ||
+ | |||
+ | [[Hostel and Retreat Setup|Hostel, dorms, retreats]] | ||
+ | |||
+ | [[Agency_%26_Multiple_Property_Setup | Multiple properties ]] | ||
+ | |||
+ | [[Import_existing_bookings|Import existing bookings]] | ||
+ | |||
+ | [[:category:Room_Linking_and_Dependencies|Make availability of a room dependent on another room]] | ||
+ | |||
+ | [[Questions_and_Answers|Frequently asked questions]] | ||
+ | |||
+ | |||
+ | |||
+ | <h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Daily Use</h4> | ||
+ | |||
+ | '''[[Tips_and_tricks|Tips and ideas]]''' | ||
+ | |||
+ | [[:category:Bookings|Add and manage bookings]] | ||
+ | |||
+ | [[:category:Invoice|Invoicing]] | ||
− | [[ | + | [[:category:Bookings|Check guests in and check guests out]] |
+ | |||
+ | [[:category:Calendar|Use the calendar]] | ||
+ | |||
+ | [[:category:Dashboard|Use the dashboard]] | ||
+ | |||
+ | [[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]] | ||
+ | |||
+ | [[Cleaning_and_Housekeeping|Housekeeping, cleaning]] | ||
+ | |||
+ | [[Close_Rooms|Close rooms]] | ||
+ | |||
+ | [[Close_rooms_or_rates_at_a_channel|Close rooms or rates at a channel]] | ||
+ | |||
+ | [[:Category:Prices#Check_Prices|Check prices]] | ||
+ | |||
+ | [[:category:Calendar#Diary_Function|Use the diary function]] | ||
+ | |||
+ | [[:category:Reports|Generate reports]] | ||
+ | |||
+ | [[Proposal_or_quote|Send proposal or quote]] | ||
− | [[ | + | [[Make_notes|Keep notes]] |
− | [[ | + | [[:Category:Introduction#Use_on_Mobile_Devices|Mobile devices]] |
− | [[ | + | [[:category:Troubleshooting|Troubleshooting]] |
− | |||
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Booking Page and Widgets</h4> | <h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Booking Page and Widgets</h4> | ||
− | [[ | + | [[:category:Booking_Page|Customise booking page]] |
[[Booking Page: Custom_Questions_on_Booking_Page|Customise information your guests submit with their booking ]] | [[Booking Page: Custom_Questions_on_Booking_Page|Customise information your guests submit with their booking ]] | ||
[[languages|Multiple languages]] | [[languages|Multiple languages]] | ||
+ | |||
+ | [[Offers|Multiple offers for packages or different price options]] | ||
[[Sell_Rooms_with_Priority|Sell rooms with priority]] | [[Sell_Rooms_with_Priority|Sell rooms with priority]] | ||
− | [[ | + | [[:category:Widgets|Generate widgets]] |
+ | |||
+ | |||
</div> | </div> | ||
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<div class="col-3"> | <div class="col-3"> | ||
<div style="padding: 0 10px 0 10px;"> | <div style="padding: 0 10px 0 10px;"> | ||
− | <h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Prices | + | <h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Prices</h4> |
− | |||
[[:category:Prices|Set prices]] | [[:category:Prices|Set prices]] | ||
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[[Seasonal_Prices|Seasonal prices]] | [[Seasonal_Prices|Seasonal prices]] | ||
+ | |||
+ | [[Last-Minute_Prices|Last-Minute prices]] | ||
[[Occupancy Based Prices|Occupancy based prices]] | [[Occupancy Based Prices|Occupancy based prices]] | ||
− | [[ | + | [[Weekly_Prices|Weekly Prices]] |
+ | |||
+ | [[Minimum_Stay_and_Maximum_Stay|Minimum stay and maximum stay]] | ||
+ | |||
+ | [[Weekend_and_Weekday_Rates|Weekend and weekday rates]] | ||
+ | |||
+ | [[:category:Prices|Use a multiplier]] | ||
+ | |||
+ | [[Setting_Prices_for_Booking_Channels|Prices for Channels]] | ||
+ | |||
+ | [[Offers|Offer different price options or packages]] | ||
[[Sell_Remaining_Single_Nights|Fill gaps resulting from minimum stays]] | [[Sell_Remaining_Single_Nights|Fill gaps resulting from minimum stays]] | ||
+ | |||
+ | [[Special_Rate_for_Agents_or_Referer|Special rates for agents or referer]] | ||
+ | |||
+ | [[Internal_Prices|Internal prices which are only available in the control panel]] | ||
+ | |||
+ | [[Sell_Extras_like_Activities_or_Car_Rental|Offer extras, tours, activities]] | ||
+ | |||
+ | [[tax|Taxes]] | ||
+ | |||
+ | [[Prices_including_cleaning_fees|Cleaning Fee]] | ||
+ | |||
+ | |||
+ | </div> | ||
+ | |||
+ | <div style="padding: 0 10px 0 10px;"> | ||
+ | <h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Availability</h4> | ||
+ | [[:category:Prices_and_Availability|Availability]] | ||
[[Close_Rooms|Close rooms]] | [[Close_Rooms|Close rooms]] | ||
− | [[ | + | [[:Category:Room_Linking_and_Dependencies|Make availability of one room dependent on another]] |
+ | |||
+ | [[:Category:Room_Linking_and_Dependencies|Virtual and linked rooms / sell a room under multiple layouts]] | ||
+ | |||
+ | [[Sell_Remaining_Single_Nights|Fill gaps/sell remaining nights]] | ||
+ | |||
+ | |||
+ | |||
+ | <h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Automation</h4> | ||
+ | |||
+ | [[:category:Channel_Manager|Automatically sync with channels]] | ||
+ | |||
+ | [[Yield_Optimiser|Yield Optimiser]] | ||
+ | |||
+ | [[Auto_Actions|Auto Action for bookings]] | ||
+ | |||
+ | [[Auto_Actions|Automated Emails]] | ||
+ | |||
+ | |||
+ | <h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Advanced Selling Options</h4> | ||
+ | |||
+ | [[Sell_Remaining_Single_Nights|Fill gaps in the calendar]] | ||
+ | |||
+ | [[Auto_Top_up_rooms|Auto top up rooms]] | ||
+ | |||
+ | [[:category:Room_Linking_and_Dependencies|Sell rooms at different constellations]] | ||
+ | |||
+ | [[Upsell_Items|Sell extras]] | ||
+ | |||
+ | [[Voucher_Codes|Use voucher codes]] | ||
+ | |||
+ | [[Offers|Offer multiple price/booking options]] | ||
+ | |||
+ | [[Gift_Vouchers|Offer gift certificates]] | ||
+ | |||
+ | [[Yield_Optimiser|Yield Optimiser]] | ||
+ | </div> | ||
+ | |||
+ | |||
+ | </div> | ||
+ | <div class="col-3"> | ||
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Bookings</h4> | <h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Bookings</h4> | ||
− | [[:category:Bookings| | + | [[:category:Bookings|Add and manage bookings]] |
[[:category:Booking_Rules|Booking rules]] | [[:category:Booking_Rules|Booking rules]] | ||
− | [[ | + | [[:category:Confirmation_Messages|Confirmations to guests]] |
+ | |||
+ | [[Host_Notifications|Notifications to hosts]] | ||
+ | |||
+ | [[:category:Invoice|Invoice]] | ||
+ | |||
+ | [[:category:Payment_Collection|Payment gateways]] | ||
+ | |||
+ | [[:category:Payment_Collection|Collect payments from guests]] | ||
+ | |||
+ | [[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]] | ||
+ | |||
+ | [[Bookings_-_flag_bookings_with_special_status|Mark bookings]] | ||
+ | |||
+ | [[Export_Bookings|Export bookings]] | ||
+ | |||
+ | [[Group_Bookings|Group bookings]] | ||
[[:category:Reports|Reports]] | [[:category:Reports|Reports]] | ||
− | + | ||
− | + | ||
− | < | + | <h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Payments from guests</h4> |
− | + | [[:category:Payment_Collection|Payment collection overview]] | |
+ | |||
+ | [[:Category:Payment_Collection#Payment_Options|Payment options and gateways]] | ||
+ | |||
+ | [[:Category:Payment_Collection#Create_and_manage_pending_payments|Manage payments and pending payments]] | ||
+ | |||
+ | [[Stripe|Connect Stripe]] | ||
+ | |||
+ | |||
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Guest Management</h4> | <h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Guest Management</h4> | ||
− | [[:category:Guests|Guest | + | [[:category:Guests|Guest database]] |
[[:category:Messaging|Communication with guests]] | [[:category:Messaging|Communication with guests]] | ||
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[[:category:Invoices|Invoices]] | [[:category:Invoices|Invoices]] | ||
+ | |||
+ | [[Tripadvisor|Automatically collect reviews from Tripadvisor]] | ||
+ | |||
+ | |||
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">User Account</h4> | <h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">User Account</h4> | ||
− | [[:category:Sub_Account| | + | [[:category:Sub_Account|User management and multiple log-ins]] |
+ | |||
+ | [[:category:Sub_Account|Sub Accounts]] | ||
+ | |||
+ | [[Billing|View usage fees]] | ||
[[Billing|Payments to Beds24]] | [[Billing|Payments to Beds24]] | ||
− | |||
− | |||
− | </ | + | <h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Apps, Plugins, Extentions</h4> |
+ | |||
+ | [[Facebook_App:_Install_the_App|Facebook app]] | ||
+ | |||
+ | [[:category:Wordpress|Use the Wordpress Plugin]] | ||
+ | |||
+ | [[:category:Apps|Other Apps and Integrations]] | ||
+ | |||
+ | [[:category:API|API]] | ||
+ | |||
+ | |||
</div> | </div> | ||
<div class="col-3"> | <div class="col-3"> | ||
<div style="padding: 0 10px 0 10px;"> | <div style="padding: 0 10px 0 10px;"> | ||
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Channel Management</h4> | <h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Channel Management</h4> | ||
− | [[:category:Channel_Manager|How the | + | [[:category:Channel_Manager|How the channel manager works]] |
+ | |||
+ | [[Channel_Manager_Capabilities|Channel manager capabilities]] | ||
+ | |||
+ | [[:category:Set_up_Instructions|Set up instructions for channels]] | ||
[[Setting_Prices_for_Booking_Channels|Setting prices for OTA´s]] | [[Setting_Prices_for_Booking_Channels|Setting prices for OTA´s]] | ||
[[Individual_Rooms_and_Roomtypes|Rooms and room types ]] | [[Individual_Rooms_and_Roomtypes|Rooms and room types ]] | ||
+ | |||
+ | [[Close_rooms_or_rates_at_a_channel|Close rooms or rates at a channel]] | ||
+ | |||
+ | [[:category:Error_Messages_from_Channels|Error messages from channels]] | ||
+ | |||
+ | |||
+ | <h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Troubleshooting</h4> | ||
+ | [[:category:Prices_and_Availability|Booking page shows no availability]] | ||
+ | |||
+ | [[Outgoing_Email|Emails to guests do not send]] | ||
+ | |||
+ | [[:category:Messaging#Trouble_Shooting|Can not send manual emails]] | ||
+ | |||
+ | [[:category:Messaging#Trouble_Shooting|Manual emails are cut off]] | ||
+ | |||
+ | [[Auto_Actions#Troubleshooting|Auto Action did not send]] | ||
+ | |||
+ | [[Host_Notifications#Trouble_Shooting|No Email notifications on new bookings]] | ||
+ | |||
+ | [[Paypal#Troubleshooting|Guest made a payment but booking shows cancelled]] | ||
+ | |||
+ | [[Potential_Issue:_Multiple_Bookings_in_Unit|Potential Issues: "Multiple bookings in Unit"]] | ||
+ | |||
+ | [[Overbooking|Overbooking]] | ||
+ | |||
+ | [[You_dont_have_permission_to_access_control2.php_on_this_server_Error|You dont have permission to access control2.php on this server]] | ||
+ | |||
+ | [[Agoda.com|Error messages from Agoda]] | ||
+ | |||
+ | [[AirBnB.com#Common_Errors|Error messages from Airbnb]] | ||
+ | |||
+ | [[:Booking.com_XML:_Synchronise_bookings_prices_availability#Common_Errors|Error messages from Booking.com]] | ||
+ | |||
+ | [[Expedia.com#Common_Errors|Error messages from Expedia]] | ||
+ | |||
+ | [[HostelWorld.com#Common_Errors|Error messages from Hostelworld]] | ||
+ | |||
+ | [[:category:Error_Messages_from_Channels|Error messages from other channels]] | ||
+ | |||
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Developers</h4> | <h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Developers</h4> | ||
[[:category:API|API]] | [[:category:API|API]] | ||
− | [[ | + | [[:category:Developers |Custom solutions]] |
[[Make_Your_Own_Booking_Widget|Custom widgets]] | [[Make_Your_Own_Booking_Widget|Custom widgets]] |
Revision as of 19:19, 2 July 2019
1 Beds24 is designed as a self-service system.
Information and support is available via the following channels:
1.1 Documentation
This support wiki contains the full documentation.
1.2 Videos
Video tutorials.
1.3 Community
Log in to your Beds24 account to browse the forum for ideas and solutions.
1.4 Ticket Support
Log into your Beds24 account to send a support ticket.
1.5 Popular Topics:
1.5.1 Getting Started
Apartment and self catering set up
Make availability of a room dependent on another room
1.5.2 Daily Use
Check guests in and check guests out
Close rooms or rates at a channel
1.5.3 Booking Page and Widgets
Customise information your guests submit with their booking
Multiple offers for packages or different price options
1.5.4 Prices
Offer different price options or packages
Fill gaps resulting from minimum stays
Special rates for agents or referer
Internal prices which are only available in the control panel
Offer extras, tours, activities
1.5.5 Availability
Make availability of one room dependent on another
Virtual and linked rooms / sell a room under multiple layouts
Fill gaps/sell remaining nights
1.5.6 Automation
Automatically sync with channels
1.5.7 Advanced Selling Options
Sell rooms at different constellations
1.5.8 Bookings
1.5.9 Payments from guests
Manage payments and pending payments
1.5.10 Guest Management
Automatically collect reviews from Tripadvisor
1.5.11 User Account
User management and multiple log-ins
1.5.12 Apps, Plugins, Extentions
1.5.13 Channel Management
Set up instructions for channels
Close rooms or rates at a channel
1.5.14 Troubleshooting
Booking page shows no availability
No Email notifications on new bookings
Guest made a payment but booking shows cancelled
Potential Issues: "Multiple bookings in Unit"
You dont have permission to access control2.php on this server
Error messages from Booking.com
Error messages from Hostelworld
Error messages from other channels