Difference between revisions of "Booking Questions"

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[[Category:Booking Page]]
 
[[Category:Booking Page]]
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  This page is about the menu SETTINGS -> PROPERTIES -> BOOKING QUESTIONS
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[[Category:Booking_Engine]]
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<div class="heading">Booking Questions</div>
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  This page is about the menu {{#fas:cog}} (SETTINGS)  PROPERTIES > BOOKING QUESTIONS
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__TOC__
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=Functionality=
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You can set up questions to collect the information you  require from guests. For each question you have these options:
  
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Here you can collect information from your guests.
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*'''Not used''' - This field will not appear on your booking page.
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*'''Compulsory''' - A manual booking or a booking on the booking pace can not can not be completed without entering this information.
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*'''Compulsory' Booking Page'' - Your guests can not proceed the booking on the booking page without entering this information.
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*'''Optional''' - Show the field on your booking page but leave it to your guest to enter information or not.
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*'''Internal''' -  This field will not appear on your booking page but is still available in the control panel to collect and store internal information about each booking.
  
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__TOC__
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= Standard Questions =
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These are predefined questions to collect commonly used information.
  
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== Standard Questions ==
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Options with 'Guest can edit', - will be available in the Guest Login soon.
  
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*Guest Title
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= Custom Questions =
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*First Name
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Custom questions can be defined to request specific information e.g. age of children, allergies, etc.
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*Surname
 
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*Email
 
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*Telephone
 
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*Mobile
 
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*Fax
 
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*Company
 
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*Address
 
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*City
 
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*State
 
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*Postcode
 
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*Country (text )
 
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*Country (selector - recommended)
 
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*Arrival Time
 
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*Guest Comments
 
  
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For each question you have these options:
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Additionally, you can select the 'Type' of input field:
  
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*'''not used''' - This field will not appear on your booking page
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*'''Single Line Field'''
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*'''compulsory''' - Your guests can not proceed the booking without entering this information
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*'''Multi Line Field'''
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*'''optional''' - Show the field on your booking page but leave it to your guest to enter information or not
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*'''Multiple List''' - This creates a list of choices with radio buttons. Format: Question [option 1][option 2][option 3]
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*'''internal''' -  This field will not appear on your booking page but is still available in the control panel to collect and store internal information about each booking.
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*'''Multiple Select''' - This creates a drop-down list of choices. Format: Question [option 1][option 2][option 3]
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*'''Tick Box''' - You can assign values to your tick box. Format: Question [Yes][No]. If ticked, 'Yes' is saved. If not ticked, 'No' is saved.
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*'''Date Selector'''
  
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<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}}  </span>  If you have enabled additional languages please make sure you enter the custom question in all languages you have selected.
  
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== Custom Questions ==
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<span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> In REPORTS > CUSTOM REPORTS you can create a report and use the answers to the custom questions
  
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Custom questions can be defined to request specific information e.g. age of children, allergies, etc.
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==Use custom questions on the Dashboard==
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Select whether an answer is compulsory or optional.
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For the Dashboard components "Arrivals",  "Departures" and "Current Guests", "Modified Bookings", "Latest Bookings" you can add "CQ editable" custom question columns. These columns show the questions which are activated and are editable.
  
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Select whether the answer field should be shown to the guest as a single line, a multi line, a multiple choice list or selector, a date selector or a single tick box.
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== Question Order ==
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You can change the order in which the fields appear on your booking page. Just drag and drop or use the arrows.
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*Multiple choice options must be entered in square brackets after your question.  
 
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For example: This is a multiple choice question [this is option 1][this is option 2][this is option 3]
 
  
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*If a tick box question is made compulsory the booking cannot proceed until the guest has ticked the box. This can be used for example with a link to your terms and conditions in the question.
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=Usage Examples for Custom Questions=
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Optionally you can add values to the tick box:
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==Agreement to Terms and Conditions==
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If a '''Tick Box''' question is made compulsory the booking cannot proceed until the guest has ticked the box:
 
   
 
   
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For example: I agree to the terms and conditions [yes][no] - this will print out yes if the guest ticks and no if the guest did not tick.
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*I agree to the terms and conditions [yes][no]
  
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Using HTML formatting you can also embed a link to your terms and conditions:
  
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The questions can contain HTML for formatting purposes or to embed links to other pages.
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*I read the <a href="<nowiki>http://my_terms.com</nowiki>" target="_blank">Terms and Conditions</a> and agree to them [yes][no]
  
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For example: I read the <a href="http://mylink.com" target="_blank"> the terms </a>
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==Creating a list for arrival and/or departure times==
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You can control the format of the arrival and departure times using custom questions.
  
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Set up a custom question like this:
  
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If you have enabled languages please make sure you enter the custom question in all languages you have selected.
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*Arrival Time[12:00][12:30][01:00][01:30][02:00][02:30][03:00][03:30][04:00][04:30]05:00][05:30][06:00][06:30][07:00][07:30][08:00][08:30][09:00][09:30][10:00][10:30][11:00][11:30]
  
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In REPORTS->CUSTOM REPORTS you can create custom reports which include the answers to the custom questions.
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Make it Type = 'Multiple Select'.
  
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== Question Order ==
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This creates a drop-down list and leaves no room for formatting errors or inconsistencies.
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You can change the order in which the fields appear on your booking page. Just drag and drop or use the arrows.
 

Latest revision as of 11:04, 6 April 2021

Booking Questions
This page is about the menu  (SETTINGS)  PROPERTIES > BOOKING QUESTIONS

1 Functionality

You can set up questions to collect the information you require from guests. For each question you have these options:

  • Not used - This field will not appear on your booking page.
  • Compulsory - A manual booking or a booking on the booking pace can not can not be completed without entering this information.
  • 'Compulsory' Booking Page - Your guests can not proceed the booking on the booking page without entering this information.
  • Optional - Show the field on your booking page but leave it to your guest to enter information or not.
  • Internal - This field will not appear on your booking page but is still available in the control panel to collect and store internal information about each booking.

2 Standard Questions

These are predefined questions to collect commonly used information.

Options with 'Guest can edit', - will be available in the Guest Login soon.

3 Custom Questions

Custom questions can be defined to request specific information e.g. age of children, allergies, etc.

Additionally, you can select the 'Type' of input field:

  • Single Line Field
  • Multi Line Field
  • Multiple List - This creates a list of choices with radio buttons. Format: Question [option 1][option 2][option 3]
  • Multiple Select - This creates a drop-down list of choices. Format: Question [option 1][option 2][option 3]
  • Tick Box - You can assign values to your tick box. Format: Question [Yes][No]. If ticked, 'Yes' is saved. If not ticked, 'No' is saved.
  • Date Selector

If you have enabled additional languages please make sure you enter the custom question in all languages you have selected.

In REPORTS > CUSTOM REPORTS you can create a report and use the answers to the custom questions

3.1 Use custom questions on the Dashboard

For the Dashboard components "Arrivals", "Departures" and "Current Guests", "Modified Bookings", "Latest Bookings" you can add "CQ editable" custom question columns. These columns show the questions which are activated and are editable.

3.2 Question Order

You can change the order in which the fields appear on your booking page. Just drag and drop or use the arrows.

4 Usage Examples for Custom Questions

4.1 Agreement to Terms and Conditions

If a Tick Box question is made compulsory the booking cannot proceed until the guest has ticked the box:

  • I agree to the terms and conditions [yes][no]

Using HTML formatting you can also embed a link to your terms and conditions:

  • I read the <a href="http://my_terms.com" target="_blank">Terms and Conditions</a> and agree to them [yes][no]

4.2 Creating a list for arrival and/or departure times

You can control the format of the arrival and departure times using custom questions.

Set up a custom question like this:

  • Arrival Time[12:00][12:30][01:00][01:30][02:00][02:30][03:00][03:30][04:00][04:30]05:00][05:30][06:00][06:30][07:00][07:30][08:00][08:30][09:00][09:30][10:00][10:30][11:00][11:30]

Make it Type = 'Multiple Select'.

This creates a drop-down list and leaves no room for formatting errors or inconsistencies.

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