Difference between revisions of "Main Page"

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==='''SUPPORT CENTER'''===
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__NOTOC__
  
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----
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<div class="col-12">
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==='''How to use the Support Wiki'''===
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<div class="jumbotron"  style="margin-top: 5px;"  >
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*There is a category for each menu item in the control panel
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<h1 style="padding: 20px 0 0 0; text-align: center; border: none;">Beds24 is designed as a self-service system.<br>Information and support is available via the following channels:
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*Under '''[[:Category:How_to|How to...]]''' you can find tutorials on how to perform '''more complex settings'''
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</h1>
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*Search using the search field on the top of the page
 
  
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==='''Getting Started'''===
 
−
[[How_Beds24_Works|How Beds24 Works]]
 
  
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[[Do_the_initial_Setup|Setup Guide]]
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<div style="clear: both;"></div>
 +
<div class="col-3">
 +
<div style="0 10px 0 10px;">
 +
<h3 style="padding: 5px; text-align: center; background-color: #008acc; color: #ffffff;">Documentation</h3>
 +
This support wiki contains the full documentation.
 +
</div>
 +
</div>
  
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[[Quick_Setup|Quick Setup]]
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<div class="col-3">
 +
<div style="padding: 0 10px 0 10px;">
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<h3 style="padding: 5px; text-align: center; background-color: #f0ad4e; color: #ffffff;">Videos</h3>
 +
[[videos|Video]] tutorials.
 +
</div>
 +
</div>
  
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[[Hostel_Setup|Hostel & Retreat Setup]]
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<div class="col-3">
 +
<div style="padding: 0 10px 0 10px;">
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<h3 style="padding: 5px; text-align: center; background-color: #5bc0de; color: #ffffff;">Community</h3>
 +
Log in to your Beds24 account to browse the [http://forum.beds24.com/index.php forum] for ideas and solutions.
 +
</div>
 +
</div>
  
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[[Reactivate_Quick_Tour|Reactivate Quick Tour]]
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<div class="col-3">
 +
<div style="padding: 0 10px 0 10px;">
 +
<h3 style="padding: 5px; text-align: center; background-color: #339900; color: #ffffff;">Ticket Support</h3>
 +
Log into your Beds24 account to send a [https://beds24.com/control2.php support ticket].
 +
</div>
 +
</div>
  
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==='''FAQ'''===
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<div style="clear: both;"></div>
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[[:category:FAQ|Frequently asked questions]]
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</div>
 +
 
 +
</div>
 +
 
 +
 
 +
<div class="col-12">
 +
<div style="padding: 0 20px 0 20px;">
 +
</div>
 +
<h2 style="border-bottom: none; padding: 5px;">Popular Topics:</h2>
 +
</div>
 +
 
 +
<div style="clear: both;"></div>
 +
 
 +
<div class="col-3">
 +
<div style="padding: 0 10px 0 10px;">
 +
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;"> Getting Started</h4>
 +
[[:category:Introduction|How the System Works]]
 +
 
 +
[[Do_the_initial_Setup|Setup guide]]
 +
 
 +
[[Apartment_and_Self_Catering_Set_up|Apartment and self catering set up]]
 +
 
 +
[[Hostel and Retreat Setup|Hostel, dorms, retreats]]
 +
 
 +
[[Agency_%26_Multiple_Property_Setup | Multiple properties ]]
 +
 
 +
[[Import_existing_bookings|Import existing bookings]]
 +
 
 +
[[:category:Room_Linking_and_Dependencies|Make availability of a room dependent on another room]]
 +
 
 +
[[Questions_and_Answers|Frequently asked questions]]
 +
 
 +
 
 +
 
 +
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Daily Use</h4>
 +
 
 +
'''[[Tips_and_tricks|Tips and ideas]]'''
 +
 
 +
[[:category:Bookings|Add and manage bookings]]
 +
 
 +
[[:category:Invoice|Invoicing]]
 +
 
 +
[[:category:Bookings|Check guests in and check guests out]]
 +
 
 +
[[:category:Calendar|Use the calendar]]
 +
 
 +
[[:category:Dashboard|Use the dashboard]]
 +
 
 +
[[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]]
 +
 
 +
[[Cleaning_and_Housekeeping|Housekeeping, cleaning]]
 +
 
 +
[[Close_Rooms|Close rooms]]
 +
 
 +
[[Close_rooms_or_rates_at_a_channel|Close rooms or rates at a channel]]
 +
 
 +
[[:Category:Prices#Check_Prices|Check prices]]
 +
 
 +
[[:category:Calendar#Diary_Function|Use the diary function]]
 +
 
 +
[[:category:Reports|Generate reports]]
 +
 
 +
[[Proposal_or_quote|Send proposal or quote]]
 +
 
 +
[[Make_notes|Keep notes]]
 +
 
 +
[[:Category:Introduction#Use_on_Mobile_Devices|Mobile devices]]
  
−
==='''Troubleshooting'''===
 
 
[[:category:Troubleshooting|Troubleshooting]]
 
[[:category:Troubleshooting|Troubleshooting]]
  
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==='''Rates'''===
 
−
[[:category:Rates|Set Rates]]
 
  
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[[Discounts|Discount Options]]
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<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Booking Page and Widgets</h4>
 +
 
 +
[[:category:Booking_Page|Customise booking page]]
 +
 
 +
[[Booking Page: Custom_Questions_on_Booking_Page|Customise information your guests submit with their booking ]]
 +
 
 +
[[languages|Multiple languages]]
 +
 
 +
[[Offers|Multiple offers for packages or different price options]]
 +
 
 +
[[Sell_Rooms_with_Priority|Sell rooms with priority]]
 +
 
 +
[[:category:Widgets|Generate widgets]]
 +
 
 +
 
 +
 
 +
</div>
 +
</div>
 +
 
 +
<div class="col-3">
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<div style="padding: 0 10px 0 10px;">
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<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Prices</h4>
 +
 
 +
[[:category:Prices|Set prices]]
 +
 
 +
[[Discounts|Discount options]]
 +
 
 +
[[Seasonal_Prices|Seasonal prices]]
 +
 
 +
[[Last-Minute_Prices|Last-Minute prices]]
 +
 
 +
[[Occupancy Based Prices|Occupancy based prices]]
 +
 
 +
[[Weekly_Prices|Weekly Prices]]
 +
 
 +
[[Minimum_Stay_and_Maximum_Stay|Minimum stay and maximum stay]]
 +
 
 +
[[Weekend_and_Weekday_Rates|Weekend and weekday rates]]
 +
 
 +
[[:category:Prices|Use a multiplier]]
 +
 
 +
[[Setting_Prices_for_Booking_Channels|Prices for Channels]]
 +
 
 +
[[Offers|Offer different price options or packages]]
 +
 
 +
[[Sell_Remaining_Single_Nights|Fill gaps resulting from minimum stays]]
 +
 
 +
[[Special_Rate_for_Agents_or_Referer|Special rates for agents or referer]]
 +
 
 +
[[Internal_Prices|Internal prices which are only available in the control panel]]
 +
 
 +
[[Sell_Extras_like_Activities_or_Car_Rental|Offer extras, tours, activities]]
 +
 
 +
[[tax|Taxes]]
 +
 
 +
[[Prices_including_cleaning_fees|Cleaning Fee]]
 +
 
 +
 
 +
</div>
 +
 
 +
<div style="padding: 0 10px 0 10px;">
 +
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Availability</h4>
 +
[[:category:Prices_and_Availability|Availability]]
 +
 
 +
[[Close_Rooms|Close rooms]]
 +
 
 +
[[:Category:Room_Linking_and_Dependencies|Make availability of one room dependent on another]]
 +
 
 +
[[:Category:Room_Linking_and_Dependencies|Virtual and linked rooms / sell a room under multiple layouts]]
 +
 
 +
[[Sell_Remaining_Single_Nights|Fill gaps/sell remaining nights]]
 +
 
 +
 
 +
 
 +
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Automation</h4>
 +
 
 +
[[:category:Channel_Manager|Automatically sync with channels]]
 +
 
 +
[[Yield_Optimiser|Yield Optimiser]]
 +
 
 +
[[Auto_Actions|Auto Action for bookings]]
 +
 
 +
[[Auto_Actions|Automated Emails]]
 +
 
 +
 
 +
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Advanced Selling Options</h4>
 +
 
 +
[[Sell_Remaining_Single_Nights|Fill gaps in the calendar]]
 +
 
 +
[[Auto_Top_up_rooms|Auto top up rooms]]
 +
 
 +
[[:category:Room_Linking_and_Dependencies|Sell rooms at different constellations]]
 +
 
 +
[[Upsell_Items|Sell extras]]
 +
 
 +
[[Voucher_Codes|Use voucher codes]]
 +
 
 +
[[Offers|Offer multiple price/booking options]]
 +
 
 +
[[Gift_Vouchers|Offer gift certificates]]
 +
 
 +
[[Yield_Optimiser|Yield Optimiser]]
 +
</div>
 +
 
 +
 
 +
</div>
 +
<div class="col-3">
 +
 
 +
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Bookings</h4>
 +
 
 +
[[:category:Bookings|Add and manage bookings]]
 +
 
 +
[[:category:Booking_Rules|Booking rules]]
 +
 
 +
[[:category:Confirmation_Messages|Confirmations to guests]]
 +
 
 +
[[Host_Notifications|Notifications to hosts]]
 +
 
 +
[[:category:Invoice|Invoice]]
 +
 
 +
[[:category:Payment_Collection|Payment gateways]]
 +
 
 +
[[:category:Payment_Collection|Collect payments from guests]]
 +
 
 +
[[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]]
 +
 
 +
[[Bookings_-_flag_bookings_with_special_status|Mark bookings]]
 +
 
 +
[[Export_Bookings|Export bookings]]
 +
 
 +
[[Group_Bookings|Group bookings]]
 +
 
 +
[[:category:Reports|Reports]]
 +
 
 +
 
 +
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Payments from guests</h4>
 +
[[:category:Payment_Collection|Payment collection overview]]
 +
 
 +
[[:Category:Payment_Collection#Payment_Options|Payment options and gateways]]
 +
 
 +
[[:Category:Payment_Collection#Create_and_manage_pending_payments|Manage payments and pending payments]]
 +
 
 +
[[Stripe|Connect Stripe]]
 +
 
 +
 
 +
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Guest Management</h4>
 +
[[:category:Guests|Guest database]]
 +
 
 +
[[:category:Messaging|Communication with guests]]
 +
 
 +
[[Auto_Actions|Automatic Emails]]
 +
 
 +
[[Guest_Registration_Form|Guest registration form]]
 +
 
 +
[[:category:Invoices|Invoices]]
 +
 
 +
[[Tripadvisor|Automatically collect reviews from Tripadvisor]]
 +
 
 +
 
 +
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">User Account</h4>
 +
[[:category:Sub_Account|User management and multiple log-ins]]
 +
 
 +
[[:category:Sub_Account|Sub Accounts]]
 +
 
 +
[[Billing|View usage fees]]
 +
 
 +
[[Billing|Payments to Beds24]]
 +
 
 +
 
 +
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Apps, Plugins, Extentions</h4>
 +
 
 +
[[Facebook_App:_Install_the_App|Facebook app]]
 +
 
 +
[[:category:Wordpress|Use the Wordpress Plugin]]
 +
 
 +
[[:category:Apps|Other Apps and Integrations]]
 +
 
 +
[[:category:API|API]]
 +
 
 +
 
 +
</div>
 +
<div class="col-3">
 +
<div style="padding: 0 10px 0 10px;">
 +
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Channel Management</h4>
 +
[[:category:Channel_Manager|How the channel manager works]]
 +
 
 +
[[Channel_Manager_Capabilities|Channel manager capabilities]]
 +
 
 +
[[:category:Set_up_Instructions|Set up instructions for channels]]
 +
 
 +
[[Setting_Prices_for_Booking_Channels|Setting prices for OTA´s]]
 +
 
 +
[[Individual_Rooms_and_Roomtypes|Rooms and room types ]]
 +
 
 +
[[Close_rooms_or_rates_at_a_channel|Close rooms or rates at a channel]]
 +
 
 +
[[:category:Error_Messages_from_Channels|Error messages from channels]]
 +
 
 +
 
 +
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Troubleshooting</h4>
 +
[[:category:Prices_and_Availability|Booking page shows no availability]]
 +
 
 +
[[Outgoing_Email|Emails to guests do not send]]
 +
 
 +
[[:category:Messaging#Trouble_Shooting|Can not send manual emails]]
 +
 
 +
[[:category:Messaging#Trouble_Shooting|Manual emails are cut off]]
 +
 
 +
[[Auto_Actions#Troubleshooting|Auto Action did not send]]
 +
 
 +
[[Host_Notifications#Trouble_Shooting|No Email notifications on new bookings]]
 +
 
 +
[[Paypal#Troubleshooting|Guest made a payment but booking shows cancelled]]
 +
 
 +
[[Potential_Issue:_Multiple_Bookings_in_Unit|Potential Issues: "Multiple bookings in Unit"]]
  
−
[[Page/bookingpageroomextra|Packages or Different Price Options for one Room]]
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[[Overbooking|Overbooking]]
  
−
==='''Bookings'''===
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[[You_dont_have_permission_to_access_control2.php_on_this_server_Error|You dont have permission to access control2.php on this server]]
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[[:category:Bookings|Manage Bookings]]
 
  
−
[[Receive_Payments_from_Guests|Receive Payments from Guests]]
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[[Agoda.com|Error messages from Agoda]]
  
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[[Cancellations]]
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[[AirBnB.com#Common_Errors|Error messages from Airbnb]]
  
−
==='''Booking Page'''===
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[[:Booking.com_XML:_Synchronise_bookings_prices_availability#Common_Errors|Error messages from Booking.com]]
−
[[Customise_Booking_Page|Customise Booking Page]]
 
  
−
[[Custom_Questions_on_Booking_Page|Customise Information your Guests Submit with their Booking ]]
+
[[Expedia.com#Common_Errors|Error messages from Expedia]]
  
−
[[Sell_Extras_like_Activities_or_Car_Rental|Offer Extras, Tours, Activities]]
+
[[HostelWorld.com#Common_Errors|Error messages from Hostelworld]]
  
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[[Sell_Rooms_with_Priority|Sell Rooms with Priority]]
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[[:category:Error_Messages_from_Channels|Error messages from other channels]]
  
−
==='''Channel Management'''===
 
−
[[:category:Channel_Manager|Channel Manager]]
 
  
−
==='''Guest Management'''===
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<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Developers</h4>
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[[Email_Communication|E-mail Communication with Guests]]
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[[:category:API|API]]
  
−
==='''Multiple Properties'''===
+
[[:category:Developers |Custom solutions]]
  
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[[Multiple_Properties_with_Master_account_and_Individual_Logins | Setup Multiple Properties ]]
+
[[Make_Your_Own_Booking_Widget|Custom widgets]]
 +
</div>
 +
</div>
  
−
==='''Developers'''===
+
<div style="clear: both;"></div>
−
[[Widgets/Web_Designers|Parameters]]
 

Revision as of 19:19, 2 July 2019


1 Beds24 is designed as a self-service system.
Information and support is available via the following channels:


1.1 Documentation

This support wiki contains the full documentation.

1.2 Videos

Video tutorials.

1.3 Community

Log in to your Beds24 account to browse the forum for ideas and solutions.

1.4 Ticket Support

Log into your Beds24 account to send a support ticket.


1.5 Popular Topics:

1.5.1 Getting Started

How the System Works

Setup guide

Apartment and self catering set up

Hostel, dorms, retreats

Multiple properties

Import existing bookings

Make availability of a room dependent on another room

Frequently asked questions


1.5.2 Daily Use

Tips and ideas

Add and manage bookings

Invoicing

Check guests in and check guests out

Use the calendar

Use the dashboard

Access credit card details

Housekeeping, cleaning

Close rooms

Close rooms or rates at a channel

Check prices

Use the diary function

Generate reports

Send proposal or quote

Keep notes

Mobile devices

Troubleshooting


1.5.3 Booking Page and Widgets

Customise booking page

Customise information your guests submit with their booking

Multiple languages

Multiple offers for packages or different price options

Sell rooms with priority

Generate widgets



1.5.8 Bookings

Add and manage bookings

Booking rules

Confirmations to guests

Notifications to hosts

Invoice

Payment gateways

Collect payments from guests

Access credit card details

Mark bookings

Export bookings

Group bookings

Reports


1.5.9 Payments from guests

Payment collection overview

Payment options and gateways

Manage payments and pending payments

Connect Stripe


1.5.10 Guest Management

Guest database

Communication with guests

Automatic Emails

Guest registration form

Invoices

Automatically collect reviews from Tripadvisor


1.5.11 User Account

User management and multiple log-ins

Sub Accounts

View usage fees

Payments to Beds24


1.5.12 Apps, Plugins, Extentions

Facebook app

Use the Wordpress Plugin

Other Apps and Integrations

API


1.5.13 Channel Management

How the channel manager works

Channel manager capabilities

Set up instructions for channels

Setting prices for OTA´s

Rooms and room types

Close rooms or rates at a channel

Error messages from channels


1.5.14 Troubleshooting

Booking page shows no availability

Emails to guests do not send

Can not send manual emails

Manual emails are cut off

Auto Action did not send

No Email notifications on new bookings

Guest made a payment but booking shows cancelled

Potential Issues: "Multiple bookings in Unit"

Overbooking

You dont have permission to access control2.php on this server

Error messages from Agoda

Error messages from Airbnb

Error messages from Booking.com

Error messages from Expedia

Error messages from Hostelworld

Error messages from other channels


1.5.15 Developers

API

Custom solutions

Custom widgets

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