Difference between revisions of "Main Page"

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==='''SUPPORT CENTER'''===
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__NOTOC__
  
----
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<div class="col-12">
==='''How to use the Support Wiki'''===
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<div class="jumbotron"  style="margin-top: 5px;"  >
*There is a category for each menu item in the control panel
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<h1 style="padding: 20px 0 0 0; text-align: center; border: none;">Beds24 is designed as a self-service system.<br>Information and support is available via the following channels:
*Search using the search field on the top of the page
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</h1>
  
==='''General Information'''===
 
[[Questions_and_Answers|Questions and Answers]]
 
  
[[Glossary|Glossary]]
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<div style="clear: both;"></div>
 +
<div class="col-3">
 +
<div style="0 10px 0 10px;">
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<h3 style="padding: 5px; text-align: center; background-color: #008acc; color: #ffffff;">Documentation</h3>
 +
This support wiki contains the full documentation.
 +
</div>
 +
</div>
  
==='''Getting Started'''===
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<div class="col-3">
[[How_Beds24_Works|How the System Works]]
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<div style="padding: 0 10px 0 10px;">
 +
<h3 style="padding: 5px; text-align: center; background-color: #f0ad4e; color: #ffffff;">Videos</h3>
 +
[[videos|Video]] tutorials.
 +
</div>
 +
</div>
  
[http://www.beds24.com/wizard/index.php Setup Wizards]  
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<div class="col-3">
 +
<div style="padding: 0 10px 0 10px;">
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<h3 style="padding: 5px; text-align: center; background-color: #5bc0de; color: #ffffff;">Community</h3>
 +
Log in to your Beds24 account to browse the [http://forum.beds24.com/index.php forum] for ideas and solutions.
 +
</div>
 +
</div>
  
[[Do_the_initial_Setup|Setup Guide]]
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<div class="col-3">
 +
<div style="padding: 0 10px 0 10px;">
 +
<h3 style="padding: 5px; text-align: center; background-color: #339900; color: #ffffff;">Ticket Support</h3>
 +
Log into your Beds24 account to send a [https://beds24.com/control2.php support ticket].
 +
</div>
 +
</div>
  
[[Quick_Setup|Quick Setup]]
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<div style="clear: both;"></div>
 +
</div>
  
[[Hostel_Setup|Hostel & Retreat Setup]]
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</div>
  
[[Reactivate_Quick_Tour|Reactivate Quick Tour]]
 
  
==='''Rates'''===
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<div class="col-12">
[[:category:Rates|Set Rates]]
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<div style="padding: 0 20px 0 20px;">
 +
</div>
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<h2 style="border-bottom: none; padding: 5px;">Popular Topics:</h2>
 +
</div>
  
[[Discounts|Discount Options]]
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<div style="clear: both;"></div>
  
[[Page/bookingpageroomextra|Packages or Different Price Options for one Room]]
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<div class="col-3">
 +
<div style="padding: 0 10px 0 10px;">
 +
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;"> Getting Started</h4>
 +
[[:category:Introduction|How the System Works]]
  
==='''Bookings'''===
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[[Do_the_initial_Setup|Setup guide]]
[[:category:Bookings|Manage Bookings]]
 
  
[[Receive_Payments_from_Guests|Receive Payments from Guests]]
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[[Apartment_and_Self_Catering_Set_up|Apartment and self catering set up]]
  
[[Cancellations]]
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[[Hostel and Retreat Setup|Hostel, dorms, retreats]]
  
==='''Booking Page'''===
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[[Agency_%26_Multiple_Property_Setup | Multiple properties ]]
[[Booking Page: Customise_Booking_Page|Customise Booking Page]]
 
  
[[Booking Page: Custom_Questions_on_Booking_Page|Customise Information your Guests Submit with their Booking ]]
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[[Import_existing_bookings|Import existing bookings]]
  
[[Sell_Extras_like_Activities_or_Car_Rental|Offer Extras, Tours, Activities]]
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[[:category:Room_Linking_and_Dependencies|Make availability of a room dependent on another room]]
  
[[Sell_Rooms_with_Priority|Sell Rooms with Priority]]
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[[Questions_and_Answers|Frequently asked questions]]
  
==='''Channel Management'''===
 
[[:category:Channel_Manager|Channel Manager]]
 
  
==='''Guest Management'''===
 
[[Email_Communication|E-mail Communication with Guests]]
 
  
==='''Multiple Properties'''===
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<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Daily Use</h4>
  
[[Multiple_Properties_with_Master_account_and_Individual_Logins | Setup Multiple Properties ]]
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'''[[Tips_and_tricks|Tips and ideas]]'''
  
==='''How To...'''===
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[[:category:Bookings|Add and manage bookings]]
[[:Category:How_to|Tutorials for More Complex Settings]]
 
  
==='''Developers'''===
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[[:category:Invoice|Invoicing]]
[[Web_Designers|Parameters]]
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 +
[[:category:Bookings|Check guests in and check guests out]]
 +
 
 +
[[:category:Calendar|Use the calendar]]
 +
 
 +
[[:category:Dashboard|Use the dashboard]]
 +
 
 +
[[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]]
 +
 
 +
[[Cleaning_and_Housekeeping|Housekeeping, cleaning]]
 +
 
 +
[[Close_Rooms|Close rooms]]
 +
 
 +
[[Close_rooms_or_rates_at_a_channel|Close rooms or rates at a channel]]
 +
 
 +
[[:Category:Prices#Check_Prices|Check prices]]
 +
 
 +
[[:category:Calendar#Diary_Function|Use the diary function]]
 +
 
 +
[[:category:Reports|Generate reports]]
 +
 
 +
[[Proposal_or_quote|Send proposal or quote]]
 +
 
 +
[[Make_notes|Keep notes]]
 +
 
 +
[[:Category:Introduction#Use_on_Mobile_Devices|Mobile devices]]
 +
 
 +
[[:category:Troubleshooting|Troubleshooting]]
 +
 
 +
 
 +
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Booking Page and Widgets</h4>
 +
 
 +
[[:category:Booking_Page|Customise booking page]]
 +
 
 +
[[Booking Page: Custom_Questions_on_Booking_Page|Customise information your guests submit with their booking ]]
 +
 
 +
[[languages|Multiple languages]]
 +
 
 +
[[Offers|Multiple offers for packages or different price options]]
 +
 
 +
[[Sell_Rooms_with_Priority|Sell rooms with priority]]
 +
 
 +
[[:category:Widgets|Generate widgets]]
 +
 
 +
 
 +
 
 +
</div>
 +
</div>
 +
 
 +
<div class="col-3">
 +
<div style="padding: 0 10px 0 10px;">
 +
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Prices</h4>
 +
 
 +
[[:category:Prices|Set prices]]
 +
 
 +
[[Discounts|Discount options]]
 +
 
 +
[[Seasonal_Prices|Seasonal prices]]
 +
 
 +
[[Last-Minute_Prices|Last-Minute prices]]
 +
 
 +
[[Occupancy Based Prices|Occupancy based prices]]
 +
 
 +
[[Weekly_Prices|Weekly Prices]]
 +
 
 +
[[Minimum_Stay_and_Maximum_Stay|Minimum stay and maximum stay]]
 +
 
 +
[[Weekend_and_Weekday_Rates|Weekend and weekday rates]]
 +
 
 +
[[:category:Prices|Use a multiplier]]
 +
 
 +
[[Setting_Prices_for_Booking_Channels|Prices for Channels]]
 +
 
 +
[[Offers|Offer different price options or packages]]
 +
 
 +
[[Sell_Remaining_Single_Nights|Fill gaps resulting from minimum stays]]
 +
 
 +
[[Special_Rate_for_Agents_or_Referer|Special rates for agents or referer]]
 +
 
 +
[[Internal_Prices|Internal prices which are only available in the control panel]]
 +
 
 +
[[Sell_Extras_like_Activities_or_Car_Rental|Offer extras, tours, activities]]
 +
 
 +
[[tax|Taxes]]
 +
 
 +
[[Prices_including_cleaning_fees|Cleaning Fee]]
 +
 
 +
 
 +
</div>
 +
 
 +
<div style="padding: 0 10px 0 10px;">
 +
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Availability</h4>
 +
[[:category:Prices_and_Availability|Availability]]
 +
 
 +
[[Close_Rooms|Close rooms]]
 +
 
 +
[[:Category:Room_Linking_and_Dependencies|Make availability of one room dependent on another]]
 +
 
 +
[[:Category:Room_Linking_and_Dependencies|Virtual and linked rooms / sell a room under multiple layouts]]
 +
 
 +
[[Sell_Remaining_Single_Nights|Fill gaps/sell remaining nights]]
 +
 
 +
 
 +
 
 +
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Automation</h4>
 +
 
 +
[[:category:Channel_Manager|Automatically sync with channels]]
 +
 
 +
[[Yield_Optimiser|Yield Optimiser]]
 +
 
 +
[[Auto_Actions|Auto Action for bookings]]
 +
 
 +
[[Auto_Actions|Automated Emails]]
 +
 
 +
 
 +
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Advanced Selling Options</h4>
 +
 
 +
[[Sell_Remaining_Single_Nights|Fill gaps in the calendar]]
 +
 
 +
[[Auto_Top_up_rooms|Auto top up rooms]]
 +
 
 +
[[:category:Room_Linking_and_Dependencies|Sell rooms at different constellations]]
 +
 
 +
[[Upsell_Items|Sell extras]]
 +
 
 +
[[Voucher_Codes|Use voucher codes]]
 +
 
 +
[[Offers|Offer multiple price/booking options]]
 +
 
 +
[[Gift_Vouchers|Offer gift certificates]]
 +
 
 +
[[Yield_Optimiser|Yield Optimiser]]
 +
</div>
 +
 
 +
 
 +
</div>
 +
<div class="col-3">
 +
 
 +
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Bookings</h4>
 +
 
 +
[[:category:Bookings|Add and manage bookings]]
 +
 
 +
[[:category:Booking_Rules|Booking rules]]
 +
 
 +
[[:category:Confirmation_Messages|Confirmations to guests]]
 +
 
 +
[[Host_Notifications|Notifications to hosts]]
 +
 
 +
[[:category:Invoice|Invoice]]
 +
 
 +
[[:category:Payment_Collection|Payment gateways]]
 +
 
 +
[[:category:Payment_Collection|Collect payments from guests]]
 +
 
 +
[[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]]
 +
 
 +
[[Bookings_-_flag_bookings_with_special_status|Mark bookings]]
 +
 
 +
[[Export_Bookings|Export bookings]]
 +
 
 +
[[Group_Bookings|Group bookings]]
 +
 
 +
[[:category:Reports|Reports]]
 +
 
 +
 
 +
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Payments from guests</h4>
 +
[[:category:Payment_Collection|Payment collection overview]]
 +
 
 +
[[:Category:Payment_Collection#Payment_Options|Payment options and gateways]]
 +
 
 +
[[:Category:Payment_Collection#Create_and_manage_pending_payments|Manage payments and pending payments]]
 +
 
 +
[[Stripe|Connect Stripe]]
 +
 
 +
 
 +
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Guest Management</h4>
 +
[[:category:Guests|Guest database]]
 +
 
 +
[[:category:Messaging|Communication with guests]]
 +
 
 +
[[Auto_Actions|Automatic Emails]]
 +
 
 +
[[Guest_Registration_Form|Guest registration form]]
 +
 
 +
[[:category:Invoices|Invoices]]
 +
 
 +
[[Tripadvisor|Automatically collect reviews from Tripadvisor]]
 +
 
 +
 
 +
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">User Account</h4>
 +
[[:category:Sub_Account|User management and multiple log-ins]]
 +
 
 +
[[:category:Sub_Account|Sub Accounts]]
 +
 
 +
[[Billing|View usage fees]]
 +
 
 +
[[Billing|Payments to Beds24]]
 +
 
 +
 
 +
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Apps, Plugins, Extentions</h4>
 +
 
 +
[[Facebook_App:_Install_the_App|Facebook app]]
 +
 
 +
[[:category:Wordpress|Use the Wordpress Plugin]]
 +
 
 +
[[:category:Apps|Other Apps and Integrations]]
 +
 
 +
[[:category:API|API]]
 +
 
 +
 
 +
</div>
 +
<div class="col-3">
 +
<div style="padding: 0 10px 0 10px;">
 +
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Channel Management</h4>
 +
[[:category:Channel_Manager|How the channel manager works]]
 +
 
 +
[[Channel_Manager_Capabilities|Channel manager capabilities]]
 +
 
 +
[[:category:Set_up_Instructions|Set up instructions for channels]]
 +
 
 +
[[Setting_Prices_for_Booking_Channels|Setting prices for OTA´s]]
 +
 
 +
[[Individual_Rooms_and_Roomtypes|Rooms and room types ]]
 +
 
 +
[[Close_rooms_or_rates_at_a_channel|Close rooms or rates at a channel]]
 +
 
 +
[[:category:Error_Messages_from_Channels|Error messages from channels]]
 +
 
 +
 
 +
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Troubleshooting</h4>
 +
[[:category:Prices_and_Availability|Booking page shows no availability]]
 +
 
 +
[[Outgoing_Email|Emails to guests do not send]]
 +
 
 +
[[:category:Messaging#Trouble_Shooting|Can not send manual emails]]
 +
 
 +
[[:category:Messaging#Trouble_Shooting|Manual emails are cut off]]
 +
 
 +
[[Auto_Actions#Troubleshooting|Auto Action did not send]]
 +
 
 +
[[Host_Notifications#Trouble_Shooting|No Email notifications on new bookings]]
 +
 
 +
[[Paypal#Troubleshooting|Guest made a payment but booking shows cancelled]]
 +
 
 +
[[Potential_Issue:_Multiple_Bookings_in_Unit|Potential Issues: "Multiple bookings in Unit"]]
 +
 
 +
[[Overbooking|Overbooking]]
 +
 
 +
[[You_dont_have_permission_to_access_control2.php_on_this_server_Error|You dont have permission to access control2.php on this server]]
 +
 
 +
[[Agoda.com|Error messages from Agoda]]
 +
 
 +
[[AirBnB.com#Common_Errors|Error messages from Airbnb]]
 +
 
 +
[[:Booking.com_XML:_Synchronise_bookings_prices_availability#Common_Errors|Error messages from Booking.com]]
 +
 
 +
[[Expedia.com#Common_Errors|Error messages from Expedia]]
 +
 
 +
[[HostelWorld.com#Common_Errors|Error messages from Hostelworld]]
 +
 
 +
[[:category:Error_Messages_from_Channels|Error messages from other channels]]
 +
 
 +
 
 +
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Developers</h4>
 +
[[:category:API|API]]
 +
 
 +
[[:category:Developers |Custom solutions]]
 +
 
 +
[[Make_Your_Own_Booking_Widget|Custom widgets]]
 +
</div>
 +
</div>
 +
 
 +
<div style="clear: both;"></div>

Revision as of 18:19, 2 July 2019


1 Beds24 is designed as a self-service system.
Information and support is available via the following channels:


1.1 Documentation

This support wiki contains the full documentation.

1.2 Videos

Video tutorials.

1.3 Community

Log in to your Beds24 account to browse the forum for ideas and solutions.

1.4 Ticket Support

Log into your Beds24 account to send a support ticket.


1.5 Popular Topics: