Difference between revisions of "Main Page"

From Beds24 Wiki
Jump to navigation Jump to search
(106 intermediate revisions by 3 users not shown)
Line 1: Line 1:
 +
__NOTOC__
 +
 
<div class="col-12">
 
<div class="col-12">
 
<div class="jumbotron"  style="margin-top: 5px;"  >
 
<div class="jumbotron"  style="margin-top: 5px;"  >
<h1 style="padding: 20px 0 0 0; text-align: center; border: none;">Beds24 is designed as a self-service system.<br>Information and support is available via following channels:
+
<h1 style="padding: 20px 0 0 0; text-align: center; border: none;">Beds24 is designed as a self-service system.<br>Information and support is available via the following channels:
 
</h1>
 
</h1>
  
Line 15: Line 17:
 
<div class="col-3">
 
<div class="col-3">
 
<div style="padding: 0 10px 0 10px;">
 
<div style="padding: 0 10px 0 10px;">
<h3 style="padding: 5px; text-align: center; background-color: #339900; color: #ffffff;">Tutorials</h3>
+
<h3 style="padding: 5px; text-align: center; background-color: #f0ad4e; color: #ffffff;">Videos</h3>
Step-by-step setup [[:category:How_to|tutorials and instructions]]
+
[[videos|Video]] tutorials.
 
</div>
 
</div>
 
</div>
 
</div>
Line 22: Line 24:
 
<div class="col-3">
 
<div class="col-3">
 
<div style="padding: 0 10px 0 10px;">
 
<div style="padding: 0 10px 0 10px;">
<h3 style="padding: 5px; text-align: center; background-color: #f0ad4e; color: #ffffff;">Videos</h3>
+
<h3 style="padding: 5px; text-align: center; background-color: #5bc0de; color: #ffffff;">Community</h3>
[[videos|Video]] tutorials.
+
Log in to your Beds24 account to browse the [http://forum.beds24.com/index.php forum] for ideas and solutions.  
 
</div>
 
</div>
 
</div>
 
</div>
Line 29: Line 31:
 
<div class="col-3">
 
<div class="col-3">
 
<div style="padding: 0 10px 0 10px;">
 
<div style="padding: 0 10px 0 10px;">
<h3 style="padding: 5px; text-align: center; background-color: #5bc0de; color: #ffffff;">Forum</h3>
+
<h3 style="padding: 5px; text-align: center; background-color: #339900; color: #ffffff;">Ticket Support</h3>
Browse the [http://forum.beds24.com/index.php forum] for ideas and solutions.
+
Log into your Beds24 account to send a [https://beds24.com/control2.php support ticket].
 
</div>
 
</div>
 
</div>
 
</div>
 +
 
<div style="clear: both;"></div>
 
<div style="clear: both;"></div>
 
</div>
 
</div>
Line 52: Line 55:
 
[[:category:Introduction|How the System Works]]
 
[[:category:Introduction|How the System Works]]
  
[http://www.beds24.com/wizard/index.php Setup wizards]  
+
[[Do_the_initial_Setup|Setup guide]]
 +
 
 +
[[Apartment_and_Self_Catering_Set_up|Apartment and self catering set up]]
 +
 
 +
[[Hostel and Retreat Setup|Hostel, dorms, retreats]]
 +
 
 +
[[Agency_%26_Multiple_Property_Setup | Multiple properties ]]
 +
 
 +
[[Import_existing_bookings|Import existing bookings]]
 +
 
 +
[[:category:Room_Linking_and_Dependencies|Make availability of a room dependent on another room]]
 +
 
 +
[[Questions_and_Answers|Frequently asked questions]]
 +
 
 +
 
 +
 
 +
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Daily Use</h4>
 +
 
 +
'''[[Tips_and_tricks|Tips and ideas]]'''
 +
 
 +
[[:category:Bookings|Add and manage bookings]]
 +
 
 +
[[:category:Invoice|Invoicing]]
 +
 
 +
[[:category:Bookings|Check guests in and check guests out]]
 +
 
 +
[[:category:Calendar|Use the calendar]]
 +
 
 +
[[:category:Dashboard|Use the dashboard]]
  
[[Do_the_initial_Setup|Setup guide]]
+
[[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]]
 +
 
 +
[[Cleaning_and_Housekeeping|Housekeeping, cleaning]]
 +
 
 +
[[Close_Rooms|Close rooms]]
 +
 
 +
[[Close_rooms_or_rates_at_a_channel|Close rooms or rates at a channel]]
 +
 
 +
[[:Category:Prices#Check_Prices|Check prices]]
 +
 
 +
[[:category:Calendar#Diary_Function|Use the diary function]]
  
[[Quick_Setup|Quick setup]]
+
[[:category:Reports|Generate reports]]
  
[[Hostel_%26_Retreat_Setup|Hostel & retreat setup]]
+
[[Proposal_or_quote|Send proposal or quote]]
  
[[Multiple_Properties_with_Master_account_and_Individual_Logins | Setup multiple properties ]]
+
[[Make_notes|Keep notes]]
  
[[Questions_and_Answers|Questions and answers]]
+
[[:Category:Introduction#Use_on_Mobile_Devices|Mobile devices]]
  
 +
[[:category:Troubleshooting|Troubleshooting]]
  
  
 
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Booking Page and Widgets</h4>
 
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Booking Page and Widgets</h4>
  
[[Booking Page: Customise_Booking_Page|Customise booking page]]
+
[[:category:Booking_Page|Customise booking page]]
  
 
[[Booking Page: Custom_Questions_on_Booking_Page|Customise information your guests submit with their booking ]]
 
[[Booking Page: Custom_Questions_on_Booking_Page|Customise information your guests submit with their booking ]]
Line 78: Line 120:
 
[[Sell_Rooms_with_Priority|Sell rooms with priority]]
 
[[Sell_Rooms_with_Priority|Sell rooms with priority]]
  
[[Make_Your_Own_Booking_Widget|Custom widgets]]
+
[[:category:Widgets|Generate widgets]]
  
[[:category:Wordpress|Use the Wordpress Plugin]]
 
  
[[Facebook_App:_Install_the_App|Facebook app]]
 
 
[[Private_Label_Booking_Page|Private label booking page]]
 
  
 
</div>
 
</div>
Line 91: Line 129:
 
<div class="col-3">
 
<div class="col-3">
 
<div style="padding: 0 10px 0 10px;">
 
<div style="padding: 0 10px 0 10px;">
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Prices and Availability</h4>
+
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Prices</h4>
[[:category:Prices_and_Availability|Availability]]
 
  
 
[[:category:Prices|Set prices]]
 
[[:category:Prices|Set prices]]
Line 99: Line 136:
  
 
[[Seasonal_Prices|Seasonal prices]]
 
[[Seasonal_Prices|Seasonal prices]]
 +
 +
[[Last-Minute_Prices|Last-Minute prices]]
  
 
[[Occupancy Based Prices|Occupancy based prices]]
 
[[Occupancy Based Prices|Occupancy based prices]]
Line 104: Line 143:
 
[[Weekly_Prices|Weekly Prices]]
 
[[Weekly_Prices|Weekly Prices]]
  
[[Minimum_Stay|Minimum stays]]
+
[[Minimum_Stay_and_Maximum_Stay|Minimum stay and maximum stay]]
 +
 
 +
[[Weekend_and_Weekday_Rates|Weekend and weekday rates]]
 +
 
 +
[[:category:Prices|Use a multiplier]]
 +
 
 +
[[Setting_Prices_for_Booking_Channels|Prices for Channels]]
 +
 
 +
[[Offers|Offer different price options or packages]]
  
 
[[Sell_Remaining_Single_Nights|Fill gaps resulting from minimum stays]]
 
[[Sell_Remaining_Single_Nights|Fill gaps resulting from minimum stays]]
  
 
[[Special_Rate_for_Agents_or_Referer|Special rates for agents or referer]]
 
[[Special_Rate_for_Agents_or_Referer|Special rates for agents or referer]]
 +
 +
[[Internal_Prices|Internal prices which are only available in the control panel]]
 +
 +
[[Sell_Extras_like_Activities_or_Car_Rental|Offer extras, tours, activities]]
 +
 +
[[tax|Taxes]]
 +
 +
[[Prices_including_cleaning_fees|Cleaning Fee]]
 +
 +
 +
</div>
 +
 +
<div style="padding: 0 10px 0 10px;">
 +
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Availability</h4>
 +
[[:category:Prices_and_Availability|Availability]]
  
 
[[Close_Rooms|Close rooms]]
 
[[Close_Rooms|Close rooms]]
  
[[:category:Virtual_Rooms_and_Dependencies|Make availability of one room dependent on another]]
+
[[:Category:Room_Linking_and_Dependencies|Make availability of one room dependent on another]]
 +
 
 +
[[:Category:Room_Linking_and_Dependencies|Virtual and linked rooms / sell a room under multiple layouts]]
 +
 
 +
[[Sell_Remaining_Single_Nights|Fill gaps/sell remaining nights]]
 +
 
 +
 
 +
 
 +
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Automation</h4>
 +
 
 +
[[:category:Channel_Manager|Automatically sync with channels]]
 +
 
 +
[[Yield_Optimiser|Yield Optimiser]]
 +
 
 +
[[Auto_Actions|Auto Action for bookings]]
 +
 
 +
[[Auto_Actions|Automated Emails]]
 +
 
 +
 
 +
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Advanced Selling Options</h4>
 +
 
 +
[[Sell_Remaining_Single_Nights|Fill gaps in the calendar]]
 +
 
 +
[[Auto_Top_up_rooms|Auto top up rooms]]
 +
 
 +
[[:category:Room_Linking_and_Dependencies|Sell rooms at different constellations]]
 +
 
 +
[[Upsell_Items|Sell extras]]
 +
 
 +
[[Voucher_Codes|Use voucher codes]]
  
[[:category:Virtual_Rooms_and_Dependencies|Virtual rooms]]
+
[[Offers|Offer multiple price/booking options]]
  
[[Sell_Extras_like_Activities_or_Car_Rental|Offer Extras, Tours, Activities]]
+
[[Gift_Vouchers|Offer gift certificates]]
  
 +
[[Yield_Optimiser|Yield Optimiser]]
 +
</div>
  
 +
 +
</div>
 +
<div class="col-3">
  
 
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Bookings</h4>
 
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Bookings</h4>
  
[[:category:Bookings|Manage bookings]]
+
[[:category:Bookings|Add and manage bookings]]
  
 
[[:category:Booking_Rules|Booking rules]]
 
[[:category:Booking_Rules|Booking rules]]
Line 130: Line 226:
 
[[Host_Notifications|Notifications to hosts]]
 
[[Host_Notifications|Notifications to hosts]]
  
[[Receive_Payments_from_Guests|Payment gateways]]
+
[[:category:Invoice|Invoice]]
 +
 
 +
[[:category:Payment_Collection|Payment gateways]]
 +
 
 +
[[:category:Payment_Collection|Collect payments from guests]]
  
[[Receive_Payments_from_Guests|Receive payments from guests]]
+
[[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]]
 +
 
 +
[[Bookings_-_flag_bookings_with_special_status|Mark bookings]]
  
 
[[Export_Bookings|Export bookings]]
 
[[Export_Bookings|Export bookings]]
 +
 +
[[Group_Bookings|Group bookings]]
  
 
[[:category:Reports|Reports]]
 
[[:category:Reports|Reports]]
</div>
+
 
</div>
+
 
<div class="col-3">
+
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Payments from guests</h4>
<div style="padding: 0 10px 0 10px;">
+
[[:category:Payment_Collection|Payment collection overview]]
 +
 
 +
[[:Category:Payment_Collection#Payment_Options|Payment options and gateways]]
 +
 
 +
[[:Category:Payment_Collection#Create_and_manage_pending_payments|Manage payments and pending payments]]
 +
 
 +
[[Stripe|Connect Stripe]]
 +
 
 +
 
 
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Guest Management</h4>
 
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Guest Management</h4>
[[:category:Guests|Guest data base]]
+
[[:category:Guests|Guest database]]
  
 
[[:category:Messaging|Communication with guests]]
 
[[:category:Messaging|Communication with guests]]
Line 156: Line 268:
  
 
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">User Account</h4>
 
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">User Account</h4>
[[:category:Sub_Account|Multiple log-ins]]
+
[[:category:Sub_Account|User management and multiple log-ins]]
 +
 
 +
[[:category:Sub_Account|Sub Accounts]]
 +
 
 +
[[Billing|View usage fees]]
  
 
[[Billing|Payments to Beds24]]
 
[[Billing|Payments to Beds24]]
  
 +
 +
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Apps, Plugins, Extentions</h4>
 +
 +
[[Facebook_App:_Install_the_App|Facebook app]]
 +
 +
[[:category:Wordpress|Use the Wordpress Plugin]]
 +
 +
[[:category:Apps|Other Apps and Integrations]]
 +
 +
[[:category:API|API]]
 +
 +
 +
</div>
 +
<div class="col-3">
 +
<div style="padding: 0 10px 0 10px;">
 +
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Channel Management</h4>
 +
[[:category:Channel_Manager|How the channel manager works]]
 +
 +
[[Channel_Manager_Capabilities|Channel manager capabilities]]
 +
 +
[[:category:Set_up_Instructions|Set up instructions for channels]]
 +
 +
[[Setting_Prices_for_Booking_Channels|Setting prices for OTA´s]]
 +
 +
[[Individual_Rooms_and_Roomtypes|Rooms and room types ]]
 +
 +
[[Close_rooms_or_rates_at_a_channel|Close rooms or rates at a channel]]
 +
 +
[[:category:Error_Messages_from_Channels|Error messages from channels]]
  
  
Line 167: Line 312:
 
[[Outgoing_Email|Emails to guests do not send]]
 
[[Outgoing_Email|Emails to guests do not send]]
  
[[:category:Messaging|Can not send manual Emails]]
+
[[:category:Messaging#Trouble_Shooting|Can not send manual emails]]
  
[[:category:Messaging|Manual Emails are cut off]]
+
[[:category:Messaging#Trouble_Shooting|Manual emails are cut off]]
  
[[Auto_Actions|Auto Action did not send]]
+
[[Auto_Actions#Troubleshooting|Auto Action did not send]]
  
[[Agoda.com|Error messages from Agoda]]
+
[[Host_Notifications#Trouble_Shooting|No Email notifications on new bookings]]
 +
 
 +
[[Paypal#Troubleshooting|Guest made a payment but booking shows cancelled]]
 +
 
 +
[[Potential_Issue:_Multiple_Bookings_in_Unit|Potential Issues: "Multiple bookings in Unit"]]
  
[[Booking.com_XML|Error messages from Booking.com]]
+
[[Overbooking|Overbooking]]
  
[[Expedia|Error messages from Expedia]]
+
[[You_dont_have_permission_to_access_control2.php_on_this_server_Error|You dont have permission to access control2.php on this server]]
  
[[Expedia|Error messages from Booking.com]]
+
[[Agoda.com|Error messages from Agoda]]
  
[[:Category:Troubleshooting|Overview]]
+
[[AirBnB.com#Common_Errors|Error messages from Airbnb]]
  
</div>
+
[[:Booking.com_XML:_Synchronise_bookings_prices_availability#Common_Errors|Error messages from Booking.com]]
</div>
 
<div class="col-3">
 
<div style="padding: 0 10px 0 10px;">
 
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Channel Management</h4>
 
[[:category:Channel_Manager|How the channel channel manager works]]
 
  
[[Setting_Prices_for_Booking_Channels|Setting prices for OTA´s]]
+
[[Expedia.com#Common_Errors|Error messages from Expedia]]
  
[[Individual_Rooms_and_Roomtypes|Rooms and room types ]]
+
[[HostelWorld.com#Common_Errors|Error messages from Hostelworld]]
  
 +
[[:category:Error_Messages_from_Channels|Error messages from other channels]]
  
  
Line 199: Line 344:
 
[[:category:API|API]]
 
[[:category:API|API]]
  
[[Web_Designers|Custom solutions]]
+
[[:category:Developers |Custom solutions]]
  
 
[[Make_Your_Own_Booking_Widget|Custom widgets]]
 
[[Make_Your_Own_Booking_Widget|Custom widgets]]

Revision as of 18:19, 2 July 2019


1 Beds24 is designed as a self-service system.
Information and support is available via the following channels:


1.1 Documentation

This support wiki contains the full documentation.

1.2 Videos

Video tutorials.

1.3 Community

Log in to your Beds24 account to browse the forum for ideas and solutions.

1.4 Ticket Support

Log into your Beds24 account to send a support ticket.


1.5 Popular Topics: