Difference between revisions of "Main Page"

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__NOTOC__
 
__NOTOC__
  
<div class="col-12">
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<h1 style="text-align: center; clear:both; ">Beds24 Support Center</h1>
<div class="jumbotron"  style="margin-top: 5px;"  >
 
<h1 style="padding: 20px 0 0 0; text-align: center; border: none;">Beds24 is designed as a self-service system.<br>Information and support is available via the following channels:
 
</h1>
 
  
 +
<h3 style="text-align: center;"> <span class="" style="color:#fe746c; font-size: 200%;" >{{#fas:comments}} </span>Join the Beds24  Community - <span style="font-weight: normal;">Log in to your Beds24 account to browse the [http://forum.beds24.com/index.php forum] for ideas and solutions.</span>
 +
</h3>
 +
<h3 style="text-align: center;"> <span style="color: #7aab0a; font-size: 180%;" >{{#fas:chalkboard-teacher}}</span> Webinars <span style="font-weight: normal;">  all upcoming and past [[webinars]].</span>
 +
</h3>
  
<div style="clear: both;"></div>
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<div class="startbox">
<div class="col-3">
 
<div style="0 10px 0 10px;">
 
<h3 style="padding: 5px; text-align: center; background-color: #008acc; color: #ffffff;">Documentation</h3>
 
This support wiki contains the full documentation.
 
</div>
 
</div>
 
  
 
<div class="col-3">
 
<div class="col-3">
 
<div style="padding: 0 10px 0 10px;">
 
<div style="padding: 0 10px 0 10px;">
<h3 style="padding: 5px; text-align: center; background-color: #f0ad4e; color: #ffffff;">Videos</h3>
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<h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:home}}  </span>   Getting Started</h4>
[[videos|Video]] tutorials.
+
[[Introduction|How the System Works]]
</div>
 
</div>
 
  
<div class="col-3">
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[[Do_the_initial_Setup|Setup guide for all property types]]
<div style="padding: 0 10px 0 10px;">
 
<h3 style="padding: 5px; text-align: center; background-color: #5bc0de; color: #ffffff;">Community</h3>
 
Log in to your Beds24 account to browse the [http://forum.beds24.com/index.php forum] for ideas and solutions.
 
</div>
 
</div>
 
  
<div class="col-3">
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[[Apartment_and_Self_Catering_Set_up|Apartment and self catering specific functions]]
<div style="padding: 0 10px 0 10px;">
 
<h3 style="padding: 5px; text-align: center; background-color: #339900; color: #ffffff;">Ticket Support</h3>
 
Log into your Beds24 account to send a [https://beds24.com/control2.php support ticket].
 
</div>
 
</div>
 
  
<div style="clear: both;"></div>
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[[Agency_%26_Multiple_Property_Setup |Managing multiple properties ]]
</div>
 
  
</div>
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[[Hostel and Retreat Setup|Hostel, dorms, retreats specific functions]]
  
  
<div class="col-12">
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[[Questions_and_Answers|Frequently asked questions]]
<div style="padding: 0 20px 0 20px;">
 
</div>
 
<h2 style="border-bottom: none; padding: 5px;">Popular Topics:</h2>
 
</div>
 
 
 
<div style="clear: both;"></div>
 
 
 
<div class="col-3">
 
<div style="padding: 0 10px 0 10px;">
 
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;"> Getting Started</h4>
 
[[:category:Introduction|How the System Works]]
 
 
 
[[Do_the_initial_Setup|Setup guide]]
 
 
 
[[Apartment_and_Self_Catering_Set_up|Apartment and self catering set up]]
 
 
 
[[Hostel and Retreat Setup|Hostel, dorms, retreats]]
 
 
 
[[Agency_%26_Multiple_Property_Setup | Multiple properties ]]
 
  
[[Import_existing_bookings|Import existing bookings]]
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[[Do_the_initial_Setup#Step_4_-_Enter_existing_Bookings|Import existing bookings]]
  
[[:category:Room_Linking_and_Dependencies|Make availability of a room dependent on another room]]
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[[:category:Room_Linking_and_Dependencies|Multiple configuration setup
 +
to sell room at different constellations and make availability dependent]]
  
[[Questions_and_Answers|Frequently asked questions]]
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[[Agency_%26_Multiple_Property_Setup | Owner management ]]
  
  
  
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Daily Use</h4>
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<h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:calendar-check}}  </span>   Daily Use</h4></h4>
  
'''[[Tips_and_tricks|Tips and ideas]]'''
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'''[[Tips_and_tricks|Tips and ideas collection]]'''
  
 
[[:category:Bookings|Add and manage bookings]]
 
[[:category:Bookings|Add and manage bookings]]
  
[[:category:Invoice|Invoicing]]
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[[:category:Bookings|Check-in and check-out]]
 
 
[[:category:Bookings|Check guests in and check guests out]]
 
  
[[:category:Calendar|Use the calendar]]
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[[:category:Calendar|How to use and customize the Calendar]]
  
[[:category:Dashboard|Use the dashboard]]
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[[:category:Dashboard|How to use  and customize the Dashboard]]
  
 
[[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]]
 
[[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]]
 
+
[[:Category:Prices#Check_Prices|Check prices]]
[[Cleaning_and_Housekeeping|Housekeeping, cleaning]]
 
  
 
[[Close_Rooms|Close rooms]]
 
[[Close_Rooms|Close rooms]]
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[[Close_rooms_or_rates_at_a_channel|Close rooms or rates at a channel]]  
 
[[Close_rooms_or_rates_at_a_channel|Close rooms or rates at a channel]]  
  
[[:Category:Prices#Check_Prices|Check prices]]
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[[:category:Invoice|Invoicing]]
 +
 
 +
[[Cleaning_and_Housekeeping|Housekeeping, cleaning]]
  
[[:category:Calendar#Diary_Function|Use the diary function]]
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[[Make_notes|Notes & Task function]]
  
[[:category:Reports|Generate reports]]
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[[Use_the_System_from_a_Tablet_or_Mobile|Mobile use]]
 +
 
 +
[[:category:Reports|Reports]]
  
 
[[Proposal_or_quote|Send proposal or quote]]
 
[[Proposal_or_quote|Send proposal or quote]]
 
[[:Category:Introduction#Use_on_Mobile_Devices|Mobile devices]]
 
  
 
[[:category:Troubleshooting|Troubleshooting]]
 
[[:category:Troubleshooting|Troubleshooting]]
  
  
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Booking Page and Widgets</h4>
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<h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:desktop}}  </span> Booking Engine and Widgets</h4>
  
 
[[:category:Booking_Page|Customise booking page]]
 
[[:category:Booking_Page|Customise booking page]]
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<div class="col-3">
 
<div class="col-3">
 
<div style="padding: 0 10px 0 10px;">
 
<div style="padding: 0 10px 0 10px;">
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Prices</h4>
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<h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:money-bill}}  </span> Prices</h4>
  
 
[[:category:Prices|Set prices]]
 
[[:category:Prices|Set prices]]
 +
 +
[[Setting_Prices_for_Booking_Channels|Setting prices for OTA´s]]
  
 
[[Discounts|Discount options]]
 
[[Discounts|Discount options]]
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[[Weekly_Prices|Weekly Prices]]
 
[[Weekly_Prices|Weekly Prices]]
  
[[Minimum_Stay|Minimum stays]]
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[[Minimum_Stay_and_Maximum_Stay|Minimum stay and maximum stay]]
  
[[Weekend_and_Weekday_Rates|Weekend and weekday rates]]
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[[Weekend_and_Weekday_Rates|Weekend and weekday prices]]
 +
 
 +
[[:category:Dynamic_Prices|Dynamic Prices]]
  
 
[[:category:Prices|Use a multiplier]]
 
[[:category:Prices|Use a multiplier]]
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[[Sell_Remaining_Single_Nights|Fill gaps resulting from minimum stays]]
 
[[Sell_Remaining_Single_Nights|Fill gaps resulting from minimum stays]]
  
[[Special_Rate_for_Agents_or_Referer|Special rates for agents or referer]]
+
[[:category:Agents|Special prices for agents]]
 +
 
 +
[[:category:Discounts|Special prices for specific referer]]
  
 
[[Internal_Prices|Internal prices which are only available in the control panel]]  
 
[[Internal_Prices|Internal prices which are only available in the control panel]]  
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<div style="padding: 0 10px 0 10px;">
 
<div style="padding: 0 10px 0 10px;">
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Availability</h4>
+
<h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:calendar}}  </span> Availability</h4>
[[:category:Prices_and_Availability|Availability]]
+
[[:category:Prices|Availability]]
  
 
[[Close_Rooms|Close rooms]]
 
[[Close_Rooms|Close rooms]]
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<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Automation</h4>
+
<h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:user-astronaut}}  </span> Automation</h4>
  
 
[[:category:Channel_Manager|Automatically sync with channels]]
 
[[:category:Channel_Manager|Automatically sync with channels]]
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[[Auto_Actions|Automated Emails]]
 
[[Auto_Actions|Automated Emails]]
  
 +
[[:category:Self-Check-in|Self Check-in]]
  
 +
 +
<h4 style="padding: 5px; text-align: center; "><span style=color:#019cde;“ >{{#fas:tag}}  </span>  Advanced Selling Options</h4>
 +
 +
[[Sell_Remaining_Single_Nights|Fill gaps in the calendar]]
 +
 +
[[Auto_Top_up_rooms|Auto top up rooms]]
 +
 +
[[:category:Room_Linking_and_Dependencies|Multiple configuration setup to sell rooms at different constellations/shared inventory]]
 +
 +
[[Upsell_Items|Sell extras]]
 +
 +
[[Voucher_Codes|Use voucher codes]]
 +
 +
[[Offers|Offer multiple price/booking options]]
 +
 +
[[Gift_Vouchers|Offer gift certificates]]
 +
 +
[[Yield_Optimiser|Yield Optimiser]]
 
</div>
 
</div>
  
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<div class="col-3">
 
<div class="col-3">
  
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Bookings</h4>
+
<h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:bed}}  </span> Bookings</h4>
  
 
[[:category:Bookings|Add and manage bookings]]
 
[[:category:Bookings|Add and manage bookings]]
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[[:category:Confirmation_Messages|Confirmations to guests]]
 
[[:category:Confirmation_Messages|Confirmations to guests]]
 +
 +
[[Corporate_Guests|Corporate guests]]
 +
 +
[[Export_Bookings|Export bookings]]
 +
 +
[[Group_Bookings|Group bookings]]
 +
 +
[[:category:Invoice|Invoice]]
 +
 +
[[Bookings_-_flag_bookings_with_special_status|Mark bookings]]
  
 
[[Host_Notifications|Notifications to hosts]]
 
[[Host_Notifications|Notifications to hosts]]
  
[[:category:Invoice|Invoice]]
+
[[:category:Reviews|Reviews]]
 +
 
 +
[[:category:Reports|Reports]]
 +
 
 +
 
 +
<h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:comments}}  </span>  Communication</h4>
 +
 
 +
[[:Category:Messaging|Communication via Beds24]]
 +
 
 +
[[:Category:Confirmation_Messages| Confirmations to guests]]
 +
 
 +
[[Host_Notifications| Notifications to hosts]]
 +
 
 +
[[Auto_Actions| Automated Email and SMS]]
 +
 
  
[[:category:Payment_Collection|Payment gateways]]
 
  
[[:category:Payment_Collection|Collect payments from guests]]
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<h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:credit-card}}  </span> Payments from Guests</h4>
 +
[[:category:Payments|Collect payments from guests]]
  
[[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]]
+
[[:category:Payments|Connect payment gateways]]
  
[[Bookings_-_flag_bookings_with_special_status|Mark bookings]]
+
[[Stripe|Connect Stripe]]
  
[[Export_Bookings|Export bookings]]
+
[[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]]
  
[[Group_Bookings|Group bookings]]
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[[:Category:Payments#Create_and_manage_pending_payments|Manage payments and pending payments]]
  
[[:category:Reports|Reports]]
 
  
  
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Guest Management</h4>
+
<h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:user-friends}}  </span> Guest Management</h4>
 
[[:category:Guests|Guest database]]
 
[[:category:Guests|Guest database]]
  
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<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">User Account</h4>
+
 
 +
<h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:user}}  </span> User Account</h4>
 
[[:category:Sub_Account|User management and multiple log-ins]]
 
[[:category:Sub_Account|User management and multiple log-ins]]
  
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<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Apps, Plugins, Extentions</h4>
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<h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:rocket}}  </span> Apps, Plugins, Extentions</h4>
  
 
[[Facebook_App:_Install_the_App|Facebook app]]
 
[[Facebook_App:_Install_the_App|Facebook app]]
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[[:category:API|API]]
 
[[:category:API|API]]
 +
</div>
  
 
</div>
 
 
<div class="col-3">
 
<div class="col-3">
 
<div style="padding: 0 10px 0 10px;">
 
<div style="padding: 0 10px 0 10px;">
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Channel Management</h4>
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<h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:sync-alt}}  </span> Channel Management</h4>
 
[[:category:Channel_Manager|How the channel manager works]]
 
[[:category:Channel_Manager|How the channel manager works]]
  
[[Channel_Manager_Capabilities|Channel manager capabilities]]
+
[[:category:Channel_Manager#Connected_Channels|Channel manager capabilities]]
  
[[:category:Set_up_Instructions|Set up instructions for channels]]
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[[:category:Channel_Manager#Connected_Channels|Set up instructions for channels]]
  
 
[[Setting_Prices_for_Booking_Channels|Setting prices for OTA´s]]
 
[[Setting_Prices_for_Booking_Channels|Setting prices for OTA´s]]
  
[[Individual_Rooms_and_Roomtypes|Rooms and room types ]]
+
[[:category:rooms|Rooms and room types ]]
  
 
[[Close_rooms_or_rates_at_a_channel|Close rooms or rates at a channel]]  
 
[[Close_rooms_or_rates_at_a_channel|Close rooms or rates at a channel]]  
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<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Troubleshooting</h4>
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<h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:user-cog}}  </span> Troubleshooting</h4>
[[:category:Prices_and_Availability|Booking page shows no availability]]
+
[[:category:Prices|Booking page shows no availability]]
  
 
[[Outgoing_Email|Emails to guests do not send]]
 
[[Outgoing_Email|Emails to guests do not send]]
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[[AirBnB.com#Common_Errors|Error messages from Airbnb]]
 
[[AirBnB.com#Common_Errors|Error messages from Airbnb]]
  
[[:category:Booking.com#Common_Errors|Error messages from Booking.com]]
+
[[:Booking.com_XML:_Synchronise_bookings_prices_availability#Common_Errors|Error messages from Booking.com]]
  
 
[[Expedia.com#Common_Errors|Error messages from Expedia]]
 
[[Expedia.com#Common_Errors|Error messages from Expedia]]
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<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Developers</h4>
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<h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:code}}  </span> Developer options</h4>
 
[[:category:API|API]]
 
[[:category:API|API]]
  
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<div style="clear: both;"></div>
 
<div style="clear: both;"></div>
 +
 +
<div style="border: 1px solid;">
 +
<h3 style="text-align: center; "><span class="" style="color:#fe746c; font-size: 200%;" >{{#fas:users}} </span> Use our  [[Refer_a_Friend|referral programme]] to earn credit for your account. We will credit you 10% of all net payments (excluding taxes and fees) from each new customer whom you referred. [[Refer_a_Friend|Find out, how it works]].
 +
</div>
 +
 +
</div>
 +
 +
<div style="">
 +
<h3 style="padding: 5px; text-align: center; >Did you not find the answers to your questions? <br>
 +
<span style="font-weight: normal;">Log into your Beds24 account to send a [https://beds24.com/control2.php support ticket] so our support team can assist you.</span></h3>
 +
</div>

Latest revision as of 16:51, 21 March 2024


1 Beds24 Support Center

1.1 Join the Beds24 Community - Log in to your Beds24 account to browse the forum for ideas and solutions.

1.2 Webinars all upcoming and past webinars.

1.3 Use our referral programme to earn credit for your account. We will credit you 10% of all net payments (excluding taxes and fees) from each new customer whom you referred. Find out, how it works.

Did you not find the answers to your questions?
Log into your Beds24 account to send a support ticket so our support team can assist you.