Difference between revisions of "Main Page"

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__NOTOC__
 
__NOTOC__
  
<div class="col-12">
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<h1 style="text-align: center; clear:both; ">Beds24 Support Center</h1>
<div class="jumbotron"  style="margin-top: 5px;"  >
 
<h1 style="padding: 20px 0 0 0; text-align: center; border: none;">Beds24 is designed as a self-service system.<br>Information and support is available via the following channels:
 
</h1>
 
  
 +
<h3 style="text-align: center;"> <span class="" style="color:#fe746c; font-size: 200%;" >{{#fas:comments}} </span>Join the Beds24  Community - <span style="font-weight: normal;">Log in to your Beds24 account to browse the [http://forum.beds24.com/index.php forum] for ideas and solutions.</span>
 +
</h3>
 +
<h3 style="text-align: center;"> <span style="color: #7aab0a; font-size: 180%;" >{{#fas:chalkboard-teacher}}</span> Webinars <span style="font-weight: normal;">  all upcoming and past [[webinars]].</span>
 +
</h3>
  
<div style="clear: both;"></div>
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<div class="startbox">
<div class="col-3">
 
<div style="0 10px 0 10px;">
 
<h3 style="padding: 5px; text-align: center; background-color: #008acc; color: #ffffff;">Documentation</h3>
 
This support wiki contains the full documentation.
 
</div>
 
</div>
 
  
 
<div class="col-3">
 
<div class="col-3">
 
<div style="padding: 0 10px 0 10px;">
 
<div style="padding: 0 10px 0 10px;">
<h3 style="padding: 5px; text-align: center; background-color: #339900; color: #ffffff;">Tutorials</h3>
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<h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:home}}  </span>   Getting Started</h4>
Step-by-step setup [[:category:How_to|tutorials and instructions]]
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[[Introduction|How the System Works]]
</div>
 
</div>
 
  
<div class="col-3">
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[[Do_the_initial_Setup|Setup guide for all property types]]
<div style="padding: 0 10px 0 10px;">
 
<h3 style="padding: 5px; text-align: center; background-color: #f0ad4e; color: #ffffff;">Videos</h3>
 
[[videos|Video]] tutorials.
 
</div>
 
</div>
 
  
<div class="col-3">
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[[Apartment_and_Self_Catering_Set_up|Apartment and self catering specific functions]]
<div style="padding: 0 10px 0 10px;">
 
<h3 style="padding: 5px; text-align: center; background-color: #5bc0de; color: #ffffff;">Forum</h3>
 
Log in to your Beds24 account to browse the [http://forum.beds24.com/index.php forum] for ideas and solutions.
 
</div>
 
</div>
 
<div style="clear: both;"></div>
 
</div>
 
  
</div>
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[[Agency_%26_Multiple_Property_Setup |Managing multiple properties ]]
  
 +
[[Hostel and Retreat Setup|Hostel, dorms, retreats specific functions]]
  
<div class="col-12">
 
<div style="padding: 0 20px 0 20px;">
 
</div>
 
<h2 style="border-bottom: none; padding: 5px;">Popular Topics:</h2>
 
</div>
 
  
<div style="clear: both;"></div>
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[[Questions_and_Answers|Frequently asked questions]]
  
<div class="col-3">
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[[Do_the_initial_Setup#Step_4_-_Enter_existing_Bookings|Import existing bookings]]
<div style="padding: 0 10px 0 10px;">
 
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;"> Getting Started</h4>
 
[[:category:Introduction|How the System Works]]
 
  
[http://www.beds24.com/wizard/index.php Setup wizards]  
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[[:category:Room_Linking_and_Dependencies|Multiple configuration setup
 +
to sell room at different constellations and make availability dependent]]
  
[[Do_the_initial_Setup|Setup guide]]
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[[Agency_%26_Multiple_Property_Setup | Owner management ]]
  
[[Quick_Setup|Quick setup]]
 
  
[[Apartment_and_Self_Catering_Set_up|Apartment and self catering set up]]
 
  
[[Hostel_%26_Retreat_Setup|Hostel, dorms, retreats]]
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<h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:calendar-check}}  </span>  Daily Use</h4></h4>
  
[[Agency_%26_Multiple_Property_Setup | Multiple properties ]]
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'''[[Tips_and_tricks|Tips and ideas collection]]'''
  
[[Questions_and_Answers|Questions and answers]]
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[[:category:Bookings|Add and manage bookings]]
  
[[Import_existing_bookings|Import existing bookings]]
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[[:category:Bookings|Check-in and check-out]]
  
 +
[[:category:Calendar|How to use and customize the Calendar]]
  
 +
[[:category:Dashboard|How to use  and customize the Dashboard]]
  
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Booking Page and Widgets</h4>
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[[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]]
 +
[[:Category:Prices#Check_Prices|Check prices]]
  
[[:category:Booking_Page|Customise booking page]]
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[[Close_Rooms|Close rooms]]
  
[[Booking Page: Custom_Questions_on_Booking_Page|Customise information your guests submit with their booking ]]
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[[Close_rooms_or_rates_at_a_channel|Close rooms or rates at a channel]]  
  
[[languages|Multiple languages]]
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[[:category:Invoice|Invoicing]]
  
[[Offers|Multiple offers for packages or different price options]]
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[[Cleaning_and_Housekeeping|Housekeeping, cleaning]]
  
[[Sell_Rooms_with_Priority|Sell rooms with priority]]
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[[Make_notes|Notes & Task function]]
  
[[Make_Your_Own_Booking_Widget|Custom widgets]]
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[[Use_the_System_from_a_Tablet_or_Mobile|Mobile use]]
  
[[Private_Label_Booking_Page|Private label booking page / Use your own subdomain]]
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[[:category:Reports|Reports]]
  
 +
[[Proposal_or_quote|Send proposal or quote]]
  
 +
[[:category:Troubleshooting|Troubleshooting]]
  
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Automation</h4>
 
  
[[:category:Channel_Manager|Automatically sync with channels]]
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<h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:desktop}}  </span>  Booking Engine and Widgets</h4>
  
[[Yield_Optimiser|Yield Optimiser]]
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[[:category:Booking_Page|Customise booking page]]
  
[[Auto_Actions|Auto Action for bookings]]
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[[Booking Page: Custom_Questions_on_Booking_Page|Customise information your guests submit with their booking ]]
  
[[Auto_Actions|Automated Emails]]
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[[languages|Multiple languages]]
  
 +
[[Offers|Multiple offers for packages or different price options]]
  
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Apps, Plugins, Extentions</h4>
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[[Sell_Rooms_with_Priority|Sell rooms with priority]]
  
[[Facebook_App:_Install_the_App|Facebook app]]
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[[:category:Widgets|Generate widgets]]
  
[[:category:Wordpress|Use the Wordpress Plugin]]
 
  
  
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<div class="col-3">
 
<div class="col-3">
 
<div style="padding: 0 10px 0 10px;">
 
<div style="padding: 0 10px 0 10px;">
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Prices</h4>
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<h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:money-bill}}  </span> Prices</h4>
  
 
[[:category:Prices|Set prices]]
 
[[:category:Prices|Set prices]]
 +
 +
[[Setting_Prices_for_Booking_Channels|Setting prices for OTA´s]]
  
 
[[Discounts|Discount options]]
 
[[Discounts|Discount options]]
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[[Weekly_Prices|Weekly Prices]]
 
[[Weekly_Prices|Weekly Prices]]
  
[[Minimum_Stay|Minimum stays]]
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[[Minimum_Stay_and_Maximum_Stay|Minimum stay and maximum stay]]
 +
 
 +
[[Weekend_and_Weekday_Rates|Weekend and weekday prices]]
  
[[Weekend_and_Weekday_Rates|Weekend and weekday rates]]
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[[:category:Dynamic_Prices|Dynamic Prices]]
  
[[Extra_Offers|Offer different price options or packages]]
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[[:category:Prices|Use a multiplier]]
 +
 
 +
[[Setting_Prices_for_Booking_Channels|Prices for Channels]]
 +
 
 +
[[Offers|Offer different price options or packages]]
  
 
[[Sell_Remaining_Single_Nights|Fill gaps resulting from minimum stays]]
 
[[Sell_Remaining_Single_Nights|Fill gaps resulting from minimum stays]]
  
[[Special_Rate_for_Agents_or_Referer|Special rates for agents or referer]]
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[[:category:Agents|Special prices for agents]]
 +
 
 +
[[:category:Discounts|Special prices for specific referer]]
  
 
[[Internal_Prices|Internal prices which are only available in the control panel]]  
 
[[Internal_Prices|Internal prices which are only available in the control panel]]  
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[[tax|Taxes]]
 
[[tax|Taxes]]
  
[[Upsell_Items|Cleaning Fee]]
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[[Prices_including_cleaning_fees|Cleaning Fee]]
  
  
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<div style="padding: 0 10px 0 10px;">
 
<div style="padding: 0 10px 0 10px;">
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Availability</h4>
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<h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:calendar}}  </span> Availability</h4>
[[:category:Prices_and_Availability|Availability]]
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[[:category:Prices|Availability]]
  
 
[[Close_Rooms|Close rooms]]
 
[[Close_Rooms|Close rooms]]
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[[:Category:Room_Linking_and_Dependencies|Make availability of one room dependent on another]]
 
[[:Category:Room_Linking_and_Dependencies|Make availability of one room dependent on another]]
  
[[:Category:Room_Linking_and_Dependencies|Virtual and linked rooms]]
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[[:Category:Room_Linking_and_Dependencies|Virtual and linked rooms / sell a room under multiple layouts]]
  
 
[[Sell_Remaining_Single_Nights|Fill gaps/sell remaining nights]]
 
[[Sell_Remaining_Single_Nights|Fill gaps/sell remaining nights]]
  
</div>
 
  
<div style="padding: 0 10px 0 10px;">
 
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Rooms and Housekeeping</h4>
 
[[:category:Rooms|Manage Rooms]]
 
  
[[:category:Reports|Cleaning and Status Reports]]
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<h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:user-astronaut}}  </span>  Automation</h4>
 +
 
 +
[[:category:Channel_Manager|Automatically sync with channels]]
 +
 
 +
[[Yield_Optimiser|Yield Optimiser]]
 +
 
 +
[[Auto_Actions|Auto Action for bookings]]
 +
 
 +
[[Auto_Actions|Automated Emails]]
 +
 
 +
[[:category:Self-Check-in|Self Check-in]]
 +
 
 +
 
 +
<h4 style="padding: 5px; text-align: center; "><span style=color:#019cde;“ >{{#fas:tag}}  </span>  Advanced Selling Options</h4>
 +
 
 +
[[Sell_Remaining_Single_Nights|Fill gaps in the calendar]]
 +
 
 +
[[Auto_Top_up_rooms|Auto top up rooms]]
 +
 
 +
[[:category:Room_Linking_and_Dependencies|Multiple configuration setup to sell rooms at different constellations/shared inventory]]
 +
 
 +
[[Upsell_Items|Sell extras]]
 +
 
 +
[[Voucher_Codes|Use voucher codes]]
 +
 
 +
[[Offers|Offer multiple price/booking options]]
  
[[:category:Sub_Account|Full or Limited Control Panel Access for Staff]]
+
[[Gift_Vouchers|Offer gift certificates]]
  
[[:category:Room_Linking_and_Dependencies|Make availability of a room dependent on another room]]
+
[[Yield_Optimiser|Yield Optimiser]]
 
</div>
 
</div>
 +
  
 
</div>
 
</div>
 
<div class="col-3">
 
<div class="col-3">
  
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Bookings</h4>
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<h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:bed}}  </span> Bookings</h4>
  
[[:category:Bookings|Manage bookings]]
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[[:category:Bookings|Add and manage bookings]]
  
 
[[:category:Booking_Rules|Booking rules]]
 
[[:category:Booking_Rules|Booking rules]]
  
 
[[:category:Confirmation_Messages|Confirmations to guests]]
 
[[:category:Confirmation_Messages|Confirmations to guests]]
 +
 +
[[Corporate_Guests|Corporate guests]]
 +
 +
[[Export_Bookings|Export bookings]]
 +
 +
[[Group_Bookings|Group bookings]]
 +
 +
[[:category:Invoice|Invoice]]
 +
 +
[[Bookings_-_flag_bookings_with_special_status|Mark bookings]]
  
 
[[Host_Notifications|Notifications to hosts]]
 
[[Host_Notifications|Notifications to hosts]]
  
[[:category:Invoice|Invoice]]
+
[[:category:Reviews|Reviews]]
 +
 
 +
[[:category:Reports|Reports]]
 +
 
 +
 
 +
<h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:comments}}  </span>  Communication</h4>
 +
 
 +
[[:Category:Messaging|Communication via Beds24]]
 +
 
 +
[[:Category:Confirmation_Messages| Confirmations to guests]]
 +
 
 +
[[Host_Notifications| Notifications to hosts]]
 +
 
 +
[[Auto_Actions| Automated Email and SMS]]
 +
 
 +
 
 +
 
 +
<h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:credit-card}}  </span> Payments from Guests</h4>
 +
[[:category:Payments|Collect payments from guests]]
  
[[:category:Deposit_Collection|Payment gateways]]
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[[:category:Payments|Connect payment gateways]]
  
[[:category:Deposit_Collection|Receive payments from guests]]
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[[Stripe|Connect Stripe]]
  
 
[[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]]
 
[[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]]
  
[[Bookings_-_flag_bookings_with_special_status|Mark bookings]]
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[[:Category:Payments#Create_and_manage_pending_payments|Manage payments and pending payments]]
  
[[Export_Bookings|Export bookings]]
 
  
[[:category:Reports|Reports]]
 
  
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Guest Management</h4>
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<h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:user-friends}}  </span> Guest Management</h4>
 
[[:category:Guests|Guest database]]
 
[[:category:Guests|Guest database]]
  
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<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">User Account</h4>
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[[:category:Sub_Account|Multiple log-ins]]
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<h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:user}}  </span> User Account</h4>
 +
[[:category:Sub_Account|User management and multiple log-ins]]
 +
 
 +
[[:category:Sub_Account|Sub Accounts]]
 +
 
 +
[[Billing|View usage fees]]
  
 
[[Billing|Payments to Beds24]]
 
[[Billing|Payments to Beds24]]
  
  
 +
<h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:rocket}}  </span>  Apps, Plugins, Extentions</h4>
  
 +
[[Facebook_App:_Install_the_App|Facebook app]]
  
 +
[[:category:Wordpress|Use the Wordpress Plugin]]
 +
 +
[[:category:Apps|Other Apps and Integrations]]
 +
 +
[[:category:API|API]]
 
</div>
 
</div>
 +
 
<div class="col-3">
 
<div class="col-3">
 
<div style="padding: 0 10px 0 10px;">
 
<div style="padding: 0 10px 0 10px;">
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Channel Management</h4>
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<h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:sync-alt}}  </span> Channel Management</h4>
[[:category:Channel_Manager|How the channel channel manager works]]
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[[:category:Channel_Manager|How the channel manager works]]
  
[[Channel_Manager_Capabilities|Channel manager capabilities]]
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[[:category:Channel_Manager#Connected_Channels|Channel manager capabilities]]
  
[[:category:Set_up_Instructions|Set up instructions for channels]]
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[[:category:Channel_Manager#Connected_Channels|Set up instructions for channels]]
  
 
[[Setting_Prices_for_Booking_Channels|Setting prices for OTA´s]]
 
[[Setting_Prices_for_Booking_Channels|Setting prices for OTA´s]]
  
[[Individual_Rooms_and_Roomtypes|Rooms and room types ]]
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[[:category:rooms|Rooms and room types ]]
 +
 
 +
[[Close_rooms_or_rates_at_a_channel|Close rooms or rates at a channel]]  
  
 
[[:category:Error_Messages_from_Channels|Error messages from channels]]
 
[[:category:Error_Messages_from_Channels|Error messages from channels]]
  
  
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Troubleshooting</h4>
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<h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:user-cog}}  </span> Troubleshooting</h4>
[[:category:Prices_and_Availability|Booking page shows no availability]]
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[[:category:Prices|Booking page shows no availability]]
  
 
[[Outgoing_Email|Emails to guests do not send]]
 
[[Outgoing_Email|Emails to guests do not send]]
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[[Potential_Issue:_Multiple_Bookings_in_Unit|Potential Issues: "Multiple bookings in Unit"]]
 
[[Potential_Issue:_Multiple_Bookings_in_Unit|Potential Issues: "Multiple bookings in Unit"]]
 +
 +
[[Overbooking|Overbooking]]
  
 
[[You_dont_have_permission_to_access_control2.php_on_this_server_Error|You dont have permission to access control2.php on this server]]
 
[[You_dont_have_permission_to_access_control2.php_on_this_server_Error|You dont have permission to access control2.php on this server]]
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[[AirBnB.com#Common_Errors|Error messages from Airbnb]]
 
[[AirBnB.com#Common_Errors|Error messages from Airbnb]]
  
[[:category:Booking.com#Common_Errors|Error messages from Booking.com]]
+
[[:Booking.com_XML:_Synchronise_bookings_prices_availability#Common_Errors|Error messages from Booking.com]]
  
 
[[Expedia.com#Common_Errors|Error messages from Expedia]]
 
[[Expedia.com#Common_Errors|Error messages from Expedia]]
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<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Developers</h4>
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<h4 style="padding: 5px; text-align: center;"><span style=color:#019cde;“ >{{#fas:code}}  </span> Developer options</h4>
 
[[:category:API|API]]
 
[[:category:API|API]]
  
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<div style="clear: both;"></div>
 
<div style="clear: both;"></div>
 +
 +
<div style="border: 1px solid;">
 +
<h3 style="text-align: center; "><span class="" style="color:#fe746c; font-size: 200%;" >{{#fas:users}} </span> Use our  [[Refer_a_Friend|referral programme]] to earn credit for your account. We will credit you 10% of all net payments (excluding taxes and fees) from each new customer whom you referred. [[Refer_a_Friend|Find out, how it works]].
 +
</div>
 +
 +
</div>
 +
 +
<div style="">
 +
<h3 style="padding: 5px; text-align: center; >Did you not find the answers to your questions? <br>
 +
<span style="font-weight: normal;">Log into your Beds24 account to send a [https://beds24.com/control2.php support ticket] so our support team can assist you.</span></h3>
 +
</div>

Latest revision as of 16:51, 21 March 2024


1 Beds24 Support Center

1.1 Join the Beds24 Community - Log in to your Beds24 account to browse the forum for ideas and solutions.

1.2 Webinars all upcoming and past webinars.

1.3 Use our referral programme to earn credit for your account. We will credit you 10% of all net payments (excluding taxes and fees) from each new customer whom you referred. Find out, how it works.

Did you not find the answers to your questions?
Log into your Beds24 account to send a support ticket so our support team can assist you.