Difference between revisions of "Messages"

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(Created page with "Category:Guest Management Category:Messaging Category:Bookings Category:Troubleshooting Category:Automation ''This page is about the menu MESSAGES'' You...")
 
 
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[[Category:Troubleshooting]]
 
[[Category:Troubleshooting]]
 
[[Category:Automation]]
 
[[Category:Automation]]
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  ''This page is about the menu MESSAGES''
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<div class="heading">Messages</div>
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  This page is about the menu MESSAGES and explains how to view and answer messages from OTAs directly from Beds24.
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=Functionality=
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*You can view all messages from the "API Messages" component on the [[:Category:Dashboard|DASHBOARD]].
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*The complete message thread with a guest is available in  "API Messages" tab in the booking. Attachments are available as links.
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*You and your guests will see the messages in the channels extranet.
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==Send messages to guests==
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Open the booking and go to the "Messages" tab or click on the message on the dashboard to open the thread.
  
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You can communicate with Airbnb guests directly in Beds24.
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Enter your reply there. Auto Actions can be used to send message templates from the "Mail & Actions" tab.
  
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'''View messages from guests'''
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=Supported OTA's =
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*You can view all messages from the "API Messages" component on the [[:Category:Dashboard|DASHBOARD]].  
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Please check the channels help pages for further information.
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*The complete message thread with a guest is available in "API Messages" tab in the booking. Attachments are avialable as links.  
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==Airbnb==
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*You and your guests will see the messages in the Airbnb extranet.  
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You can communicate with Airbnb guests directly from Beds24. 
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Airbnb allows links but does not support HTML therefore we recommend you add a plain text version to your Auto Actions.
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The messages will be added to the Airbnb reservation message thread.
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Airbnb supports attachments in JPG, GIF and PNG format.
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==Booking.com==
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You can communicate with Booking.com guests directly from Beds24. 
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Booking.com does not support HTML therefore we recommend you add a plain text version to your Auto Actions.  Booking.com allows attachments but no links or pdfs.  
  
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'''Send messages to guests'''
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You and your guests will see the messages in Booking.com Messaging Center.
  
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Open the booking and to to the "API Messages" ab or click on the message on the dashboard to open the thread.  
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==Expedia  ==
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Expedia does not support HTML therefore we recommend you add a plain text version to your Auto Actions.  
  
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If you need to send attachments to guests you can upload them to your web site and insert a link.  
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Expedia supports attachments in JPG, GIF, PNG and PDF format.
  
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To use templates set up as Auto Actions to reply go to the "Mail & Actions" tab and manually send the Auto Action. Airbnb does not support HTML so you will need to add a plain text version to your Auto Actions so you can use it.  The reply will be added to the message thread.
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==VRBO ==
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You can communicate with VRBO guests directly from Beds24.
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VRBO allows links but does not support HTML therefore we recommend you add a plain text version to your Auto Actions.   
  
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The messages will be added to the VRBO reservation message thread.
  
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Note: This will only work if API messaging is activated. See the instructions on the [[AirBnB.com_XML#Messaging|Airbnb help page]] on how to enable this function.
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VRBO supports attachments in PDF, JPG, PNG, and GIF format.

Latest revision as of 10:52, 13 April 2024

Messages
This page is about the menu MESSAGES and explains how to view and answer messages from OTAs directly from Beds24.

1 Functionality

  • You can view all messages from the "API Messages" component on the DASHBOARD.
  • The complete message thread with a guest is available in "API Messages" tab in the booking. Attachments are available as links.
  • You and your guests will see the messages in the channels extranet.

1.1 Send messages to guests

Open the booking and go to the "Messages" tab or click on the message on the dashboard to open the thread.

Enter your reply there. Auto Actions can be used to send message templates from the "Mail & Actions" tab.

2 Supported OTA's

Please check the channels help pages for further information.

2.1 Airbnb

You can communicate with Airbnb guests directly from Beds24.

Airbnb allows links but does not support HTML therefore we recommend you add a plain text version to your Auto Actions.

The messages will be added to the Airbnb reservation message thread.

Airbnb supports attachments in JPG, GIF and PNG format.

2.2 Booking.com

You can communicate with Booking.com guests directly from Beds24.

Booking.com does not support HTML therefore we recommend you add a plain text version to your Auto Actions. Booking.com allows attachments but no links or pdfs.

You and your guests will see the messages in Booking.com Messaging Center.

2.3 Expedia

Expedia does not support HTML therefore we recommend you add a plain text version to your Auto Actions.

Expedia supports attachments in JPG, GIF, PNG and PDF format.

2.4 VRBO

You can communicate with VRBO guests directly from Beds24.

VRBO allows links but does not support HTML therefore we recommend you add a plain text version to your Auto Actions.

The messages will be added to the VRBO reservation message thread.

VRBO supports attachments in PDF, JPG, PNG, and GIF format.

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