Difference between revisions of "Messages"

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[[Category:Troubleshooting]]
 
[[Category:Troubleshooting]]
 
[[Category:Automation]]
 
[[Category:Automation]]
  ''This page is about the menu MESSAGES''
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<div class="heading">Messages</div>
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  This page is about the menu MESSAGES and explains how to view and answer messages from OTAs directly from Beds24.
  
 
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=Funcitionality=
'''View messages from guests'''
 
 
*You can view all messages from the "API Messages" component on the [[:Category:Dashboard|DASHBOARD]].  
 
*You can view all messages from the "API Messages" component on the [[:Category:Dashboard|DASHBOARD]].  
 
*The complete message thread with a guest is available in  "API Messages" tab in the booking. Attachments are available as links.  
 
*The complete message thread with a guest is available in  "API Messages" tab in the booking. Attachments are available as links.  
*You and your guests will see the messages in the Airbnb extranet.  
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*You and your guests will see the messages in the channels extranet.
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==Send messages to guests==
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Open the booking and go to the "Messages" tab or click on the message on the dashboard to open the thread.  
  
'''Send messages to guests'''
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Enter your reply there. Auto Actions can be used to send message templates from the "Mail & Actions" tab.
  
Open the booking and go to the "API Messages" tab or click on the message on the dashboard to open the thread.  
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=Supported OTA's =
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Please check the channels help pages for further information.
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==Airbnb==
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You can communicate with Airbnb guests directly from Beds24. 
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Airbnb does not support HTML therefore we recommend you add a plain text version to your Auto Actions.
  
Auto Actions can also be used to send message templates from the "Mail & Actions" tab.  
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The messages will be added to the Airbnb reservation message thread.
  
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Airbnb supports attachments in JPG, GIF and PNG format.
  
''' Supported OTA's '''
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==Booking.com==
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You can communicate with Booking.com guests directly from Beds24. 
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Booking.com does not support HTML therefore we recommend you add a plain text version to your Auto Actions.  Booking.com allows attachments but no links.
  
Airbnb
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You and your guests will see the messages in Booking.com Messaging Center.
You can communicate with Airbnb guests directly from Beds24. 
 
Airbnb does not support HTML so you will need to add a plain text version to your Auto Actions.  The reply will be added to the message thread.
 
Note: This will only work if API messaging is activated. See the instructions on the [[AirBnB.com_XML#Messaging|Airbnb help page]] on how to enable this function.
 

Latest revision as of 20:15, 23 February 2022

Messages
This page is about the menu MESSAGES and explains how to view and answer messages from OTAs directly from Beds24.

1 Funcitionality

  • You can view all messages from the "API Messages" component on the DASHBOARD.
  • The complete message thread with a guest is available in "API Messages" tab in the booking. Attachments are available as links.
  • You and your guests will see the messages in the channels extranet.

1.1 Send messages to guests

Open the booking and go to the "Messages" tab or click on the message on the dashboard to open the thread.

Enter your reply there. Auto Actions can be used to send message templates from the "Mail & Actions" tab.

2 Supported OTA's

Please check the channels help pages for further information.

2.1 Airbnb

You can communicate with Airbnb guests directly from Beds24.

Airbnb does not support HTML therefore we recommend you add a plain text version to your Auto Actions.

The messages will be added to the Airbnb reservation message thread.

Airbnb supports attachments in JPG, GIF and PNG format.

2.2 Booking.com

You can communicate with Booking.com guests directly from Beds24.

Booking.com does not support HTML therefore we recommend you add a plain text version to your Auto Actions. Booking.com allows attachments but no links.

You and your guests will see the messages in Booking.com Messaging Center.