Difference between revisions of "Messages"

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[[Category:Troubleshooting]]
 
[[Category:Troubleshooting]]
 
[[Category:Automation]]
 
[[Category:Automation]]
  ''This page is about the menu MESSAGES''
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<div class="heading">Messages</div>
 
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  This page is about the menu MESSAGES and explains how to view and answer messages from OTAs directly from Beds24.
This page explains how to view and answer messages from OTAs directly from Beds24.
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=Funcitionality=
 
 
==View messages from guests==
 
 
*You can view all messages from the "API Messages" component on the [[:Category:Dashboard|DASHBOARD]].  
 
*You can view all messages from the "API Messages" component on the [[:Category:Dashboard|DASHBOARD]].  
 
*The complete message thread with a guest is available in  "API Messages" tab in the booking. Attachments are available as links.  
 
*The complete message thread with a guest is available in  "API Messages" tab in the booking. Attachments are available as links.  
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==Send messages to guests==
 
==Send messages to guests==
  
Open the booking and go to the "API Messages" tab or click on the message on the dashboard to open the thread.
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Open the booking and go to the "Messages" tab or click on the message on the dashboard to open the thread.  
 
 
Enter your reply there. Auto Actions can be used to send message templates from the "Mail & Actions" tab.  
 
  
==Supported OTA's ==
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Enter your reply there. Auto Actions can be used to send message templates from the "Mail & Actions" tab.
  
===Airbnb===
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=Supported OTA's =
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Please check the channels help pages for further information.
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==Airbnb==
 
You can communicate with Airbnb guests directly from Beds24.   
 
You can communicate with Airbnb guests directly from Beds24.   
 
   
 
   
Airbnb does not support HTML so you will need to add a plain text version to your Auto Actions.   
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Airbnb allows links but does not support HTML therefore we recommend you add a plain text version to your Auto Actions.   
  
 
The messages will be added to the Airbnb reservation message thread.
 
The messages will be added to the Airbnb reservation message thread.
  
  Note: This will only work if API messaging is activated. See the instructions on the [[AirBnB.com_XML#Messaging|Airbnb help page]] on how to enable this function.
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Airbnb supports attachments in JPG, GIF and PNG format.
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==Booking.com==
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You can communicate with Booking.com guests directly from Beds24. 
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Booking.com does not support HTML therefore we recommend you add a plain text version to your Auto Actions.  Booking.com allows attachments but no links or pdfs.
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You and your guests will see the messages in Booking.com Messaging Center.
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==Expedia (Beta) ==
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Expedia does not support HTML therefore we recommend you add a plain text version to your Auto Actions.
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Expedia supports attachments in JPG, GIF, PNG and PDF format.
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  <div class="warning">{{#fas:exclamation-triangle}} This function is still in beta testing while Expedia fixes bugs. At the moment you can send  only messages manually. Automatic sending will be possible shortly. </div> 
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==VRBO ==
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You can communicate with VRBO guests directly from Beds24. 
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VRBO allows links but does not support HTML therefore we recommend you add a plain text version to your Auto Actions. 
 +
 
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The messages will be added to the VRBO reservation message thread.
 +
 
 +
VRBO supports attachments in PDF, JPG, PNG, and GIF format.

Latest revision as of 15:40, 26 March 2024

Messages
This page is about the menu MESSAGES and explains how to view and answer messages from OTAs directly from Beds24.

1 Funcitionality

  • You can view all messages from the "API Messages" component on the DASHBOARD.
  • The complete message thread with a guest is available in "API Messages" tab in the booking. Attachments are available as links.
  • You and your guests will see the messages in the channels extranet.

1.1 Send messages to guests

Open the booking and go to the "Messages" tab or click on the message on the dashboard to open the thread.

Enter your reply there. Auto Actions can be used to send message templates from the "Mail & Actions" tab.

2 Supported OTA's

Please check the channels help pages for further information.

2.1 Airbnb

You can communicate with Airbnb guests directly from Beds24.

Airbnb allows links but does not support HTML therefore we recommend you add a plain text version to your Auto Actions.

The messages will be added to the Airbnb reservation message thread.

Airbnb supports attachments in JPG, GIF and PNG format.

2.2 Booking.com

You can communicate with Booking.com guests directly from Beds24.

Booking.com does not support HTML therefore we recommend you add a plain text version to your Auto Actions. Booking.com allows attachments but no links or pdfs.

You and your guests will see the messages in Booking.com Messaging Center.

2.3 Expedia (Beta)

Expedia does not support HTML therefore we recommend you add a plain text version to your Auto Actions.

Expedia supports attachments in JPG, GIF, PNG and PDF format.

This function is still in beta testing while Expedia fixes bugs. At the moment you can send only messages manually. Automatic sending will be possible shortly.

2.4 VRBO

You can communicate with VRBO guests directly from Beds24.

VRBO allows links but does not support HTML therefore we recommend you add a plain text version to your Auto Actions.

The messages will be added to the VRBO reservation message thread.

VRBO supports attachments in PDF, JPG, PNG, and GIF format.