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Messages

72 bytes added, 16:57, 28 May 2020
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[[Category:Troubleshooting]]
[[Category:Automation]]
<div class="heading">Messages</div> ''This page is about the menu MESSAGES''andexplains how to view and answer messages from OTAs directly from Beds24.
This page explains how to view and answer messages from OTAs directly from Beds24. ==View messages from guests=Funcitionality=
*You can view all messages from the "API Messages" component on the [[:Category:Dashboard|DASHBOARD]].
*The complete message thread with a guest is available in "API Messages" tab in the booking. Attachments are available as links.
Enter your reply there. Auto Actions can be used to send message templates from the "Mail & Actions" tab.
==Supported OTA's ==
===Airbnb===
You can communicate with Airbnb guests directly from Beds24.
Airbnb supports attachments in JPG, GIF and PNG format.
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Note: This will only work if API messaging is activated. See the instructions on the [[AirBnB.com_XML#Messaging|Airbnb help page]] on how to enable this function.

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