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Revision as of 21:21, 27 December 2019 by Annette (talk | contribs)
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This page is about the menu MESSAGES

This page explains how to view and answer messages from OTAs directly from Beds24.

1 View messages from guests

  • You can view all messages from the "API Messages" component on the DASHBOARD.
  • The complete message thread with a guest is available in "API Messages" tab in the booking. Attachments are available as links.
  • You and your guests will see the messages in the channels extranet.

2 Send messages to guests

Open the booking and go to the "API Messages" tab or click on the message on the dashboard to open the thread.

Enter your reply there. Auto Actions can be used to send message templates from the "Mail & Actions" tab.

3 Supported OTA's

3.1 Airbnb

You can communicate with Airbnb guests directly from Beds24.

Airbnb does not support HTML so you will need to add a plain text version to your Auto Actions.

The messages will be added to the Airbnb reservation message thread.

Note: This will only work if API messaging is activated. See the instructions on the Airbnb help page on how to enable this function.