Difference between revisions of "Refund Protect"
(Created page with "Category:Apps <div class="heading">Refund Protect</div> This page is about the integration with Refund Protect https://www.refundprotect.me/ You can offer your guests...") |
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[[Category:Apps]] | [[Category:Apps]] | ||
<div class="heading">Refund Protect</div> | <div class="heading">Refund Protect</div> | ||
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This page is about the integration with Refund Protect | This page is about the integration with Refund Protect | ||
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https://www.refundprotect.me/ | https://www.refundprotect.me/ | ||
| − | You can offer your guests an option to purchase Refund Protect on non refundable bookings. | + | =Add Refund Protect as an optional upsell item= |
| + | You can offer your guests an option to purchase Refund Protect on non refundable direct bookings. | ||
| − | + | This option is only available for bookings with 100% deposit collection at the time of the booking and a check-in date from the next day or later (not for same day bookings). | |
| − | + | If the guest needs to cancel a booking for which they paid 100% at the time of the booking within the [https://refundprotect.me/member-wording Refund Protect terms] they can apply for a refund with Refund Protec | |
The cost to you is 5% of the booking value which will be deducted from your account at the time the booking is confirmed. | The cost to you is 5% of the booking value which will be deducted from your account at the time the booking is confirmed. | ||
| Line 17: | Line 17: | ||
You can choose the percentage amount you charge the guest for this product. | You can choose the percentage amount you charge the guest for this product. | ||
| − | The invoicing for Refund Protect is centralised through Beds24. We will deduct 5% of the booking value from your credit once a booking is confirmed. | + | The invoicing for Refund Protect is centralised through Beds24. We will deduct 5% of the booking value from your credit once a booking is confirmed. |
| + | |||
| + | <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Refund Protect will only be offered to your guests when you have enough credit in your account to cover the fees. | ||
| + | |||
| + | =Activation= | ||
| + | *Check that you have set up to [[Deposit_Collection|collect a 100% payment at the time of the booking]]. | ||
| + | *Go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE and make sure "Check-out page version" is set to "Responsive. | ||
| + | *Go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE > UPSELL ITEMS and choose the percentage amount your guests pay to activate this option. | ||
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| + | Your guests will then have the option to add "Refund Protect" to their booking: | ||
| + | |||
| + | [[Image:refund-protect.png|600px|link=]] | ||
| + | [[Media:refund-protect.png|große Ansicht]] | ||
| + | |||
| + | <div class="warning">{{#fas:exclamation-triangle}} Fees apply for all bookings where Refund Protect is selceted including test bookings. </div> | ||
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| + | Following text will be added to the booking confirmation ({{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > CONFIRMATION MESSAGES) after "Booking Confirmation Screen and Email Message (first part)": | ||
| + | |||
| + | You have selected a Refundable booking therefore if you are unable to attend your booking due to unforeseen circumstances outside of your control you may be entitled to a refund – please see our terms and conditions. For more information and/or to apply for a refund please contact our refund team at https://refunds.refundprotect.co/. | ||
| + | |||
| + | For legal reasons this text is not customizable. | ||
Revision as of 13:14, 22 May 2020
This page is about the integration with Refund Protect
1 Add Refund Protect as an optional upsell item
You can offer your guests an option to purchase Refund Protect on non refundable direct bookings.
This option is only available for bookings with 100% deposit collection at the time of the booking and a check-in date from the next day or later (not for same day bookings).
If the guest needs to cancel a booking for which they paid 100% at the time of the booking within the Refund Protect terms they can apply for a refund with Refund Protec
The cost to you is 5% of the booking value which will be deducted from your account at the time the booking is confirmed.
You can choose the percentage amount you charge the guest for this product.
The invoicing for Refund Protect is centralised through Beds24. We will deduct 5% of the booking value from your credit once a booking is confirmed.
Refund Protect will only be offered to your guests when you have enough credit in your account to cover the fees.
2 Activation
- Check that you have set up to collect a 100% payment at the time of the booking.
- Go to (SETTINGS) BOOKING ENGINE and make sure "Check-out page version" is set to "Responsive.
- Go to (SETTINGS) BOOKING ENGINE > UPSELL ITEMS and choose the percentage amount your guests pay to activate this option.
Your guests will then have the option to add "Refund Protect" to their booking:
Following text will be added to the booking confirmation ( (SETTINGS) GUEST MANAGEMENT > CONFIRMATION MESSAGES) after "Booking Confirmation Screen and Email Message (first part)":
You have selected a Refundable booking therefore if you are unable to attend your booking due to unforeseen circumstances outside of your control you may be entitled to a refund – please see our terms and conditions. For more information and/or to apply for a refund please contact our refund team at https://refunds.refundprotect.co/.
For legal reasons this text is not customizable.
