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Messages

256 bytes added, 17:13, 2 September 2021
[[Category:Troubleshooting]]
[[Category:Automation]]
<div class="heading">Messages</div> ''This page is about the menu MESSAGES''and explains how to view and answer messages from OTAs directly from Beds24.
=Funcitionality=*You can communicate view all messages from the "API Messages" component on the [[:Category:Dashboard|DASHBOARD]]. *The complete message thread with Airbnb a guest is available in "API Messages" tab in the booking. Attachments are available as links. *You and your guests directly will see the messages in Beds24the channels extranet.
'''View ==Send messages from to guests'''==*You can view all messages from Open the booking and go to the "API Messages" component tab or click on the [[:Category:Dashboard|DASHBOARD]]. *The complete message thread with a guest is available in "API Messages" tab in the booking. Attachments are avialable as links. *You and your guests will see on the messages in dashboard to open the Airbnb extranetthread.
'''Send messages Enter your reply there. Auto Actions can be used to guests'''send message templates from the "Mail & Actions" tab.
Open =Supported OTA's =Please check the booking and to to the "API Messages" ab or click on the message on the dashboard channels help pages for further information. ==Airbnb==You can communicate with Airbnb guests directly from Beds24. Airbnb does not support HTML therefore we recommend you add a plain text version to open the threadyour Auto Actions.
If you need The messages will be added to send attachments to guests you can upload them to your web site and insert a linkthe Airbnb reservation message thread.
To use templates set up as Auto Actions to reply go to the "Mail & Actions" tab Airbnb supports attachments in JPG, GIF and manually send the Auto Action. Airbnb does not support HTML so you will need to add a plain text version to your Auto Actions so you can use it. The reply will be added to the message threadPNG format.
==Booking.com==
You can communicate with Booking.com guests directly from Beds24.
Booking.com does not support HTML therefore we recommend you add a plain text version to your Auto Actions.
Note: This You and your guests will only work if API messaging is activated. See the instructions on see the [[AirBnBmessages in Booking.com_XML#com Messaging|Airbnb help page]] on how to enable this functionCenter.

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