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VRBO Setup

19,228 bytes added, 16:12, 28 January 2022
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If you have added on-site services to the booking, you can add the status '''stayfee''' to them. The status needs to start with stayfee but you can add to is for example stayfee_tour. VRBO will then not take this item into account when calculating the commission.
 
= Listing Content =
=== Checklist===
These factors are important for the performance of your listings:
*Choose your headline carefully and make sure your key (first) picture and your headline work together.
*Recommended are 24 ''pictures", make sure all have captions.
*Add '''Location Type ''' feature so your listing will show in location based searches.
*Add ''cleaning''' features''.
*Listings where guests do not have to pay the full amount with the booking perform better.
=== Languages ===
VRBO/Homeaway will inform you which language is compulsory. It is the language of the VRBO/Homeaway site you are listed. If this language is different from the language you use as default language for your booking page you can set it in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO/Homeaway > SPECIFIC CONTENT.
 
If you need to activate languages go to{{#fas:cog}} (SETTINGS) BOOKING ENGINE > INTERNATIONALISATION.
 
=== Listings ===
A listing is created for every room in Beds24.
*The "Headline" for the listing comes from "Room Headline" in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > ROOM CONTENT. If this field is empty the "Headline" in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > PROPERTY CONTENT will be used.
*The "Property Name" comes from the "Name" in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION. If you want to give each listing its own property name even though they are in one property in Beds24 you can enter a unique "Name" for each in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO / HOMEAWAY > SPECIFIC ROOM CONTENT.
 
==== Minimum Requirements ====
To send property information to VRBO/Homeaway, the following information must be entered into Beds24 to meet the VRBO/Homeaway minimum content requirement for listings:
*Property name
*Property type
*Maximum number of guests
*Accurate address for each property
*Latitude and longitude for each property
*At least 6 pictures for each listing recommended resolution of 1920x1080.
*Headlines with at least 20 characters
*Each listing must have at least one bedroom and one bathroom
*For online bookings you will need prices and inventory
 
==== Room Configurations - Define Bedrooms and Bathrooms====
Bedrooms and bathrooms can be set up in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS->SET UP.
 
*Click on the "edit bedrooms" or "edit bathrooms" butten
*Set the type and use the selectors to define the facilities within each.
*If you have multiple bedrooms or bathrooms make sure you define them all.
*Close the pop up and then press SAVE.
 
 
You can also manually add bedrooms and bathrooms and amenities. For more information see "All feature codes" below.
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span>VRBO/Homeaway does not support all features Beds24 offers. For a list of all feature codes VRBO/Homeaway supports see "All feature codes" below.
 
==== Amenities, Features and Location Type====
Amenities and Location Type can be set up for the property (SETTING->PROPERTIES->DESCRIPTION) or per room (SETTING->PROPERTIES->ROOMS->SET UP).
 
Criteria which apply to all rooms in the property should be set up with the property. They will be automatically applied to all rooms in the property.
 
Criteria which only applies to one room should be entered in the room.
 
Make sure you do not create duplicates.
 
 
Example 1: All units (rooms) have Internet. In this case you can set up the Internet in SETTING->PROPERTIES->DESCRIPTION. The number will be applied to all room/units.
 
Example 2: You have one unit with Internet one and another unit without Internet. In this case set the Internet up in SETTING->PROPERTIES->ROOMS->SET UP.
 
 
Features and amenities are configured by feature codes which are entered in the "Features" field.
 
*Click on the "Edit " button next to the "Features" field.
*In the pop up click on "Amenities".
*Tick the amenities you provide.
*Close the pop up and then press SAVE.
 
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> Adding "cleaning" features and a "location type" is very important for your performance. You add them manually. Bedrooms and bathrooms and amenities can also be inserted manually. For more information see "All feature codes" below.
 
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> For a list of all feature codes and location types VRBO/Homeaway supports see "All feature codes" below.
 
==== Prices ====
In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO/Homeaway > SPECIFIC ROOM CONTENT you can set which type of price you want to send.
 
With '''Per Occupancy Pricing''' a price for each occupancy defined in Beds24 and prices for different length of stay can be sent.
 
If you use rates the price for each occupancy defined in Beds24 and prices for different length of stay can be sent.1 person, 2 person and room price will send. Room price will send for specified occupancy. Multiple rates with different occupancies can send. Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rates can not be sent.
 
If you use daily prices the daily price will send including occupancy. Multiple occupancy prices can send. Extra person price will send.
 
"Max Stay" set in the CALENDAR or rates can be sent.
 
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> VRBO/Homeaway occupancy pricing only support minimum stays up to 30 days.
 
With '''Per Day Pricing''' the price sent is a room price, only ONE price can be sent per date. If you have multiple prices activated for VRBO/Homeaway with different minimum stays the system will send the price with the lowest minimum stay. VRBO/Homeaway applies the minimum stay " first night only" meaning restrictions must only be satisfied for the arrival date of the booking but not on every day of the booking. If you use daily prices with "Extra Person" prices your daily price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value so the price for the full occupancy can send. With Per Day Pricing you can also set an extra person price.
*The number of guests for which the price applies.
*An extra person price.
*A long stay discount. Discounts are only applied to the room price not on extras. VRBO/Homeaway stay discounts are cumulative.
 
<span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> Click on the "View Actual Data" button in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER- >VRBO/HOMEAWAY > MAPPING to check which prices and availability will send.
 
=====Currency=====
VRBO defines the currency used in VRBO. You can use a multiplier if your currency in VRBO is different from your currency in Beds24.
 
You can either use a fixed factor for currency conversion or '''currency conversion''' template variables. All currencies supported by the booking page currency selector can be used.
 
Example 1 fixed factor: '''*1.23*''' will multiply all prices by 1.23 sent (i.e. raised by 23%).
 
Lower prices can be sent with a multiplier less than 1, i.e. '''*0.85*''' will send a price of 85% of the normal price (i.e. lowered by 15%).
 
Example 2 '''currency conversion''' template variables: '''*[CONVERT:THB-USD]*''' will convert THB to USD to send to VRBO and store bookings converted into THB.
 
The * at the end will add an info item '''VRBO_MULT''' to the booking with the conversion rate applied to the imported booking. This info item is used to convert the financial figures back to the values originally sent by VRBO when VRBO check the status of the booking.
 
For example 2 the info code VRBO_MULT will convert the THB in the booking to USD when VRBO read the booking status.
 
 
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span>VRBO reads the bookings from Beds24 and calculates their commission from what they read. Do not manually convert the prices imported from VRBO to convert currencies because VRBO will then charge you wrong commission.
 
=====Price Multiplier=====
If you want to add a markup to your prices you can add it to the "Price Multiplier" field in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO/Homeaway.COM > MAPPING.
 
The multiplier applies to all prices and fees which are sent.
 
For example, '''*1.23''' will multiply all prices by 1.23 sent for the property (i.e. raised by 23%).
Lower prices can be sent with a multiplier less than 1, i.e. '''*0.85''' will send a price of 85% of the normal price (i.e. lowered by 15%).
 
===== Taxes & Fees=====
Taxes and fees can be added in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO/Homeaway.COM > SPECIFIC ROOM CONTENT under "Custom".
 
*Taxes and fees can apply as a flat fee, a percentage, per day or per guest.
*You can choose taxes and fees to be "stay collected". In this case they will not be added to the booking price.
 
Use the context help <span style=color:#007bff;“ >{{#far:question-circle}} </span> for detailed instructions.
 
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> A Cleaning fee is required by VRBO/Homeaway and if it is not set by one of these methods a value of zero will automatically be sent. You can enter the cleaning fee in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER- > PROPERTY CONTENT->ROOM CONTENT.
 
==== Pets====
If you do not allow pets you choose "Pets not allowed" as feature in S {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION. Fees for pets can be set as custom values in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER -> VRBO/HOMEAWAY > SPECIFIC ROOM CONTENT.
 
==== Policies ====
You can set the minimum age via a "Custom" value in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO > SPECIFIC ROOM CONTENT.
 
===== Cancellation Policy =====
VRBO/Homeaway requires a cancellation policy. We will send the policies set in SETTING->PROPERTIES-> DESCRIPTION.
 
You can can set which policy applies in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO > SPECIFIC ROOM CONTENT
 
If you want to send a custom cancellation policy you need to set the actual policy in "Custom" in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO > SPECIFIC ROOM CONTENT.
Use the context help <span style="color:#007bff;“ >{{#far:question-circle}} </span> for detailed instructions.
 
===== Children=====
If you allow children set the number of children which are allowed or "Dont ask" in the setting for "Maximum Children" in SETTING->PROPERTIES-> ROOMS -> SETUP.
 
==== Payments and Payment Schedule ====
By default payment is due at the time of the booking. You can change this to "At Check-in " in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO/Homeaway.COM > SPECIFIC PROPERTY CONTENT.
 
If payments are due at different times you can set up payment schedules in {{#fas:cog}} (SETTINGS) > CHANNEL MANAGER > VRBO > PAYMENT SCHEDULE and link it to your property in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO/Homeaway.COM > SPECIFIC PROPERTY CONTENT.
 
If you have set up deposit collection in {{#fas:cog}} (SETTINGS) PAYMENTS- > PAYMENT COLLECTION we will send the deposit amount set there to be due at the time of the booking and the remainder if any at arrival.
 
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span>Listings where guests do not have to pay the full amount with the booking perform better. Payment Schedules allow to set up to five payments.
 
In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER -> VRBO/Homeaway.COM > SPECIFIC PROPERTY CONTENT you can set which payment types you accept. Beds24 supports following payment options:
 
1. Invoice
 
If you choose "Invoice" you need to enter a description on how guests can pay in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER -> VRBO/HOMEAWAY.COM > SPECIFIC CONTENT "Payment Options Description "
 
2. Credit Card
 
The cards you have activated in {{#fas:cog}} (SETTINGS) PAYMENTS -> PAYMENT GATEWAYS -> CREDIT CARD will be sent as accepted cards.
 
If you do not receive a credit card with the booking and require a payment prior to the guest arrival, you can use an Auto Action to request payments from guests.
 
You can collect their credit card details to charge manually see [[:Category:Payments#Request Guests to Submit Credit Card Details|Here]] via your payment gateway,
or automatically if you use the Stripe Integration see [[:Category:Payments#Payment_Request|Here]] for more information.
 
<span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you do not take the total amount as a deposit, you must set up a "Payment 2" for the remaining amount.
 
=== Pictures===
VRBO requires at least six pictures per listing.
 
Room pictures are sent. These are the pictures activated as "Room Pictures" in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > PICTURES Only if there are no room pictures activate property pictures are sent. These are the pictures activated as "Property Pictures" in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > PICTURES.
 
If you use external pictures you need to make sure they are .jpg format.
 
If you need to change a picture, add or change it's caption text to ensure it gets re-imported by VRBO/Homeaway.
 
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> Make sure you add captions to your pictures. Please see the pictures help page for instructions.
 
=Different invoice template=
If you need a different invoice template for the bookings from this channel you can use the invoicee function.
 
== All feature codes ==
You can also manually add bedrooms and bathrooms and amenities typing the feature codes exactly as listed below into the "Features" field.
 
Each room feature code can have additional features added to it separated by a space which will list the features within this room. Multiple rooms can be added.
 
Example: One bedroom with a double bed and a crib
BEDROOM BED_DOUBLE BED_CRIB
 
Example: The property has 3 bathrooms with various features
BATHROOM BIDET COMBO_TUB_SHOWER
BATHROOM BIDET
BATHROOM_HALF TOILET
 
Add feature codes one for each feature separated by spaces.
 
Example: A property has television, internet and beach view
TELEVISION INTERNET BEACH_VIEW
 
1. Bathroom Types - If there are multiple bathrooms add one code for each followed by appropriate amenity codes.
BATHROOM
BATHROOM_HALF
BATHROOM_SHOWER
 
 
1.1 Bathroom Amenities - These must be specified after the bathroom type code and are applied to the preceding bathroom type code. If there are multiple features in the room add a code for each
BIDET
COMBO_TUB_SHOWER
JETTED_TUB
OUTDOOR_SHOWER
SHOWER
TOILET
TUB
 
2. Bedroom Types - If there are multiple bedrooms add one code for each followed by appropriate amenity codes.
BEDROOM
BEDROOM_LIVING_SLEEPING_COMBO
BEDROOM_OTHER_SLEEPING_AREA
 
2.1 Bedroom Amenities - These must be specified after the bedroom type code and are applied to the preceding bedroom type code. If there are multiple beds in the bedroom add one code for each.
BED_BUNK
BED_CHILD
BED_CRIB
BED_DOUBLE
BED_KING
BED_MURPHY
BED_QUEEN
BED_SOFA
BED_SINGLE
 
 
3. Nearest features
Nearest features must consist of three parts in order joined by underscores, a feature type, the distance unit, the number value.
For example '''NEAREST_BEACH_KILOMETERS_3''' or '''NEAREST_BAR_METERS_200'''
 
Feature types
NEAREST_AIRPORT
NEAREST_BEACH
NEAREST_GOLF
NEAREST_RESTAURANT
NEAREST_TRAIN
NEAREST_BAR
NEAREST_FERRY
NEAREST_HIGHWAY
NEAREST_SKI
Distance units
KILOMETRES
METRES
MILES
MINUTES
 
 
4. Location type features
 
BEACH
 
BEACH_FRONT
 
BEACH_VIEW
 
DOWNTOWN
 
GOLF_COURSE_FRONT
 
GOLF_COURSE_VIEW
 
LAKE
 
LAKE_FRONT
 
LAKE_VIEW
 
MOUNTAIN
 
MOUNTAIN_VIEW
 
NEAR_OCEAN
 
OCEAN_FRONT
 
OCEAN_VIEW
 
RESORT
 
RIVER
 
RURAL
 
SKI_IN
 
SKI_OUT
 
TOWN
 
VILLAGE
 
WATER_VIEW
 
WATERFRONT
 
 
5. Other features
 
LIVING_ROOM
 
FIREPLACE
 
WOOD_STOVE
 
HEATING
 
AIR_CONDITIONING
 
ELEVATOR
 
TELEPHONE
 
HAIR_DRYER
 
ICEMAKER
 
IRON_BOARD
 
LINENS
 
TOWELS
 
DRYER
 
WASHER
 
BALCONY
 
DECK_PATIO_UNCOVERED
 
LANAI_GAZEBO_COVERED
 
GARDEN
 
PRIVATE_YARD
 
GRILL
 
GAME_ROOM
 
VERANDA
 
GARAGE
 
PARKING_POSSIBLE
 
PARKING_PAID
 
EV_CHARGER
 
BOOKS
 
DVD
 
FOOSBALL
 
GAMES
 
MUSIC_LIBRARY
 
TABLE_TENNIS
 
POOL_TABLE
 
CABLE
 
SATELLITE
 
STEREO
 
TV
 
TV_SMART
 
TOYS
 
VIDEO_GAMES
 
VIDEO_LIBRARY
 
BREAKFAST_NONE
 
BREAKFAST_POSSIBLE
 
BREAKFAST_INCLUDED
 
PRIVATE_CHEF
 
DESK
 
DESK_WITH_CHAIR
 
INTERNET
 
WIFI
 
KITCHEN
 
DINING_AREA
 
DINING_ROOM
 
COFFEE_MAKER
 
DISHES_UTENSILS
 
CHILDRENS_DINNERWARE
 
PACK_N_PLAY_TRAVEL_CRIB
 
BABYSITTING
 
BABY_MONITOR
 
DISHWASHER
 
HIGHCHAIR
 
MICROWAVE
 
OVEN
 
REFRIGERATOR
 
SPICES
 
STOVE
 
TOASTER
 
 
OUTDOOR_LIGHTING
 
OUTDOOR_FIREPLACE
 
FIRE_EXTINGUISHER
 
FIRST_AID_KIT
 
MEDICAL_EMERGENCY_CONTACT
 
POLICE_EMERGENCY_CONTACT
 
FIRE_EMERGENCY_CONTACT
 
SMOKE_DETECTOR
 
CO_DETECTOR
 
DEADBOLT_LOCK
 
EMERGENCY_EXIT_ROUTE
 
PETS_CONSIDERED
 
PETS_NOT_ALLOWED
 
HOT_TUB
 
MASSAGE
 
POOL
 
POOL_HEATED
 
POOL_INDOOR
 
POOL_PRIVATE
 
SAUNA
 
B_AND_B
 
CAR_AVAILABLE
 
CHAUFFEUR
 
CHECK_IN_OUT_SELF
 
CLEANING_DISINFECTANT
 
CLEANING_ENHANCED
 
CLEANING_INCLUDED
 
CLEANING_POSSIBLE
 
CONCIERGE
 
GUEST_HOUSE
 
HOTEL
 
SHOP
 
BASKETBALL_COURT
 
BICYCLE
 
BOAT
 
CROSS_COUNTRY_SKIING
 
FISHING
 
FITNESS_ROOM
 
GOLF
 
 
HIKING
 
HORSE_RIDING
 
HUNTING
 
ICE_SKATING
 
JET_SKIING
 
KAYAK_CANOE
 
KAYAKING
 
MOUNTAIN_BIKING
 
MOUNTAIN_CLIMBING
 
MOUNTAINEERING
 
PARASAILING
 
RAFTING
 
SAILING
 
SPORTS_SNORKELING_DIVING
 
SKIING
 
SKIING_WATER
 
SNOW_SPORTS_GEAR
 
SNOWBOARDING
 
SNOWMOBILING
 
SPELUNKING
 
SURFING
 
SWIMMING
 
TUBING_WATER
 
WATER_SPORTS
 
WHITEWATER_RAFTING
 
WIND_SURFING
 
CAR_NECESSARY
 
CAR_RECOMMENDED
 
CAR_NOT_NECESSARY
 
CHILDREN_NOT_ALLOWED
 
CHILDREN_WELCOME
 
EVENTS_ALLOWED
 
SMOKING_ALLOWED
 
SMOKING_NOT_ALLOWED
 
WHEELCHAIR_YES
 
WHEELCHAIR_NO
 
BAY
 
COIN_LAUNDRY
 
DUTY_FREE
 
HEALTH_BEAUTY_SPA
 
MARINA
 
MUSEUMS
 
THEME_PARKS
 
WATER_PARKS
 
WINERY_TOURS
 
ZOO
 
ANTIQUING
 
BIRD_WATCHING
 
ECO_TOURISM
 
GAMBLING
 
OUTLET_SHOPPING
 
PADDLE_BOATING
 
SHOPPING
 
SLEDDING
 
WHALE_WATCHING
 
WILDLIFE_VIEWING
 
FITNESS_CENTER
 
HOSPITAL
 
LAUNDROMAT
 
FAMILY
 
HISTORIC
 
ROMANTIC
 
 
==Common Errors==
'''The VRBO connection for this property is managed by account ....'''
'''It cannot be mapped to this account.'''
Only properties owned by the connected Beds24 account or sub account can send to the connected VRBO account. If you want to connect properties owned by different account/sub accounts you can override this. Click on the 'User' icon on the top right and then on 'Account Management (in the old control panel SUB ACCOUNT in the top right) Manage Account > Manage Property and go to "Channel Management". The setting "VRBO / Homeaway Connect via Account" allows you to set that the property connects to VRBO via a different account than the one owning it.
 
'''Fix content errors and enable rooms before generating the VRBO Software User ID'''
'''Fix content errors and enable rooms'''
Go back to step 2 in the chapter "Mapping"
 
'''VRBO Software User ID not generated '''
Go back to step 4 in the chapter "Mapping"
 
'''internal error constructing XML '''
Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO/Homeaway-> VIEW CONTENT to check if you content meets VRBO/Homeaways requirements. Any settings which do not meet VRBO/Homeaways requirements are highlighted on red. Click on the links in the "Settings" column to go to the settings where you can fix the problems.

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