This page explains how to create manage waitlist bookings.
1 Create Waitlist bookings
This is how you can add bookings even though you have no availability:
Step 1: Click on "Add Booking"
Step 2: Set the "Status"= Request (first selector) Waitlist (second Selector)
The room will now show ovebooked. If you do not want to show the room overbooked you can either set "Bookings with Request Status" = Do not block the room (SETTINGS) PROPERTIES > BOOKING RULES) or set the "Status"= Cancelled (first selector) Waitlist (second Selector) and apply a "Flag" so you can differentiate them from real cancellations.
2 Manage Waitlist bookings
You can set up a custom report in REPORTS > CUSTOM REPORTS which you can add to your Dashboard for all bookings which contain the "Substatus" = Waitlist.