17,176
edits
Changes
Jump to navigation
Jump to search
no edit summary
[[Category:Payment_Gateways]]
<div class="heading">Paypal</div>
This page is about the menu {{#fas:cog}} (SETTINGS->) PAYMENTS->PAYMENT GATEWAYS->PAYPAL
__TOC__
Note: If the booking page is used within an Iframe or in Wordpress it cannot redirect the user to PayPal due to the security settings in browsers. To fix you can allow the the paypal page to open in a new window.
Go to {{#fas:cog}} (SETTINGS -) BOOKING ENGINE > PROPERTY BOOKING PAGE -> PAGE DESIGN -> BEHAVIOR and set Open in New Window to On secure payment
== Functionality ==
== Troubleshooting ==
'''Guest made a payment but booking shows cancelled'''
This happens when you have set {{#fas:cog}} (SETTINGS->) PAYMENTS->PAYMENT COLLECTION ‘Non Payment Booking Status’ = Cancelled and the system does not know about the payment.
Possible Reasons:
*The IPN is not or not correctly set up in your Paypal account
*You have entered the wrong email address. If you have multiple Emails in Paypal make sure you enter the primary one in {{#fas:cog}} (SETTINGS->) PAYMENTS->PAYMENT GATEWAYS->PAYPAL Go to {{#fas:cog}} (SETTINGS->) PAYMENTS->PAYMENT GATEWAYS->PAYPAL and click on HELP for more instructions.
For this booking you will need to manually set it to “Confirmed” and enter the payment in the booking.
== Payment Disputes ==
Paypal allows buyers to dispute their purchase and may refund the funds to the buyer if the buyer opens and wins a dispute case.
