Warning channel update failure: Difference between revisions

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[[Category:Troubleshooting]]
[[Category:Troubleshooting]]
[[Category:Channel_Manager]]
[[Category:Channel_Manager]]
  ''This page explains how to deal with error messages from booking channels''
<div class="heading">Error messages from channels</div>
  This page explains what to do if you receive error messages from booking channels


If a connection is not working the channel is sending error messages  which we forward to you by Email. Follow the steps to solve the channel errors:


The channel is sending error messages which we forward to you by email because what you are sending does not meet their requirements.
'''Step 1: Find out what the error is'''
Once you have fixed the error the channel will stop sending error messages.


Please follow the steps to solve the channel errors.
Open the Email and  error message we sent you, have a look at the section where you see


1. Open your email and check the error message we sent you, have a look at the section where you see
<div style="background-color: #f8f9fa !important; border: 1px solid #eaecf0;border-radius: 2px; padding: 1px 4px;">
<nowiki>= = = = ERROR MESSAGE STARTS = = = =</nowiki>


This is the text of the error message.


<nowiki>=== Error Message Starts ===</nowiki>
<nowiki>= = = = ERROR MESSAGE ENDS = = = =</nowiki>
</div>


The error message
'''Step 2: Open the help page for the channel which sends the error'''  
 
<nowiki>=== Error Message Ends ===</nowiki>
 
 
2. Go to ({{#fas:cog}} (SETTINGS) ->CHANNEL MANAGER and open the page for the channel you are receiving the error message and click on the top right <span style="color:#007bff;“ >{{#far:question-circle}}  </span> help icon to open the channel help page.
 
3. Go to the section '''Common Errors'''
 
3. Search for the error message you received in the common errors section, here you will find what is causing the error and possible fix.


Go to {{#fas:cog}} (SETTINGS) ->CHANNEL MANAGER  > and open the page for the channel you are receiving the error message and click on the top right <span style="color:#007bff;“ >{{#far:question-circle}}  </span> help icon to open the channel help page or use the links below:


{| class="wikitable"
{| class="wikitable"
|+Channel Common Errors Pages
|+Links to common errors for selected channels
|-
|-
|[[Booking.com:_Synchronise_bookings_prices_availability#Error_messages|Booking.com Common Errors]]
|[[Agoda.com#Common_Errors|Agoda common errors]]
|[[Airbnb_Mapping#Troubleshooting_and_common_errors|AirBnb Common Errors ]]
|[[Airbnb_Mapping#Troubleshooting_and_common_errors|AirBnb common errors ]]
|[[Expedia_Mapping#Common_Errors|Expedia Common Errors ]]
|[[Booking.com:_Synchronise_bookings_prices_availability#Error_messages|Booking.com common errors]]
|-
|-
|[[Agoda.com#Common_Errors|Agoda Common Errors]]
|[[Ctrip#Common_Errors|Ctrip common errors]]
|[[HostelWorld.com#Common_Errors|Hostelworld Common Errors]]
|[[Expedia_Mapping#Common_Errors|Expedia common errors ]]
|[[Hotelbeds.com#Common_Errors|Hotelbeds Common Errors]]
|[[Hotelbeds.com#Common_Errors|Hotelbeds Common Errors]]
|-
|-
|[[Tripadvisor_Rentals#Common_Errors|Tripadvisor Common Errors]]
|[[HostelWorld.com#Common_Errors|Hostelworld common errors]]
|[[Trivago#Common_Errors|Trivago Common Errors]]
|[[Hrs#Common_Errors|HRS common errors]]
|[[Ctrip#Common_Errors|Ctrip Common Errors]]
|[[Travelokacom#Common_Errors|Triaveloka common errors]]
|}
|}
'''Step 3: Find the error on the help page'''
Go to the section '''Common Errors''' and search for the error text from the Email.
If you do not find the error on the channel help page send us a support ticket via the SUPPORT button in the top of your control panel.
'''Step 4: Fix the error'''
Follow the instruction on how to fix the error.
'''Step 5: Check if the error is fixed'''
If the error messages stop the error is fixed.
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