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[[Category:Troubleshooting]]<div class="heading">Outgoing Email</div> This page is about the menu {{#fas:cog}} (SETTINGS) ACCOUNT > OUTGOING EMAIL and explains how to send Emails to guests from your own Email address instead of a Beds24 Email address. __TOC__= General ='''Sending Account''': Choose whether to use the Beds24 system email server or your own email address to send email.  If you choose your own email address the guest will receive an email confirmation from your email address and you will see sent mails in your outgoing mail folder. You can use your own email service via SMTP or Mailgun, It is also possible to use both, first we will try your SMTP server and if this fails we will try Mailgun. If both fail, the mail will be sent by the system email server. <span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> If you have entered a property Email address in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION replies from guests to confirmation messages will be sent in cc to the property EMail address. If you choose Beds24 do not want this do not enter a property Email address.  If you do not use your own email, the guest will receive a booking notification from the system Email address.  '''The following settings are required if you use your own email address''': '''Email Address''': This is the email address which will send email notifications.  '''Mail Server''': This is the email server which will send your email. For example the gmail server is smtp.gmail.com. '''User Name''': This is the user name for your email server. This is often your email address.  '''Password''': This is the password for your email server. (See the details below for GMAIL Application Password)  '''Use Encryption''': This is the email server encryption setting. For example the gmail server requires SSL. '''Port Number''': This is the email server SMTP port. This is normally 25 but can be different. For example the gmail server uses 465. = Standard Email Providers === Gmail / Googlemail ==You need to create and use an Application Password for the Gmail account because if you try to use your normal Gmail password Google might block the emails from sending and treat them as spam. Google explains how to do this [https://support.google.com/mail/answer/1173270?hl=en here.]  Mail Server: smtp.gmail.com Encryption: SSL Port: 465 If you have a Gmail (Googlemail) G-Suite Account (pro version): You may need the following settings in Google to allow Email sending via Gmail: *Open your Google Admin console (admin.google.com).*Click SECURITY > *Under "How you sign in to Google," *Click on 2-Step Verification, follow the login steps then select App Passwords.  If you don’t have this option, it might be because:*2-Step Verification is not set up for your account.*2-Step Verification is only set up for security keys.*Your account is through work, school, or other organisation.*You turned on Advanced Protection. At the bottom, *choose Select app and choose the app you are using*Select the device and choose the device you’re using and then Generate.**Select App – Email**Select Device – Other Custom Name *In the next window write Beds24 and click Generate. *Copy the generated Password  '''BEDS24''noreply@beds24'*Go to (SETTINGS) ACCOUNT > OUTGOING EMAIL and replace/paste the generated Password into the password field.  *Click SAVE. ==Microsoft Live (Hotmail)== <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span>Microsoft live has issues with external systems like Beds24 sending email and can block mails, we cannot recommend this system, use at your own risk. Mail Server: smtp.live.com OR smtp-mail.outlook.com(Check the details from your email service) Encryption: No Port: 587 or 25 '' 'Set up''' [[Image:outgoing1.png|500px|link=]][[Media:outgoing1.png|view large]]

'''Email Address'''[[Image: This is the email address which will send email notificationsoutgoing2. This setting only applies if you are using your own email address to send notificationspng|500px|link=]][[Media:outgoing2.png|view large]]

'''Email Server'''[[Image: This is the email server which will send your emailoutgoing3. For example the gmail server is smtp.gmail.comThis setting only applies if you are using your own email address to send notificationspng|500px|link=]][[Media:outgoing3.png|view large]]

'''Password''': This is You will need an account at mailgun and can get the password for Key and Domain values from your email server. This setting only applies if you are using your own email address to send notificationsmailgun account.

'''Use Encryption'''v=spf1 include: This is the email server encryption settingmail. For example the gmail server requires SSL.This setting only applies if you are using your own email address to send notificationsbeds24.com ~all

= Trouble Shooting = Hotmail and other providers might ask for '''Port Numberauthentication''': This is the email server SMTP port. This is normally 25 but can be different. For example Log into your Email account, check your notifications or settings and follow the gmail server uses 465instructions given by your Email provider. This setting only applies if If you are using cannot find them ask your own email address provider what you need to do to let third parties like Beds24 send notificationsEmails through your SMTP server.

'''If you have 2E-step verification on mail are sending but guests do not receive your Gmail account, the following video explains how to create E-mails''' you can use a special password which can be used with Beds24, see the last minute of the video httptool like https://www.youtubemail-tester.com/watch?v=zMabEyrtPRg&t=2m13sto check what the problem might be.