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'''COMING SOON. The connection is not yet live. Contact us if you want to use this channel.'''
'''Important'''<div class="warning">{{#fas: exclamation-triangle}} If you receive error messages from Despegar you fyou will need to fix them immediately. Despegar The channel will reject all updates if there is an error. The "Common Error" section below gives information on common errors and how to fix them. </div>
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[[Category:Channel Manager]]
[[Category:Error Messages from Channels]]
[[Category:Set up InstructionsTroubleshooting]]<div class="heading">Despegar</div> ''Synchronising Beds24.com This page is about the menu {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > DESPEGAR and explains how the connection with DespegarDespecar and Decolar works and how to set it up.com''
http://www.Despegar.com
===General===
=== Limitations ===
*Only bookings made after the connection is established will be imported, existing bookings must be manually entered into Beds24 to block the dates.
*If you have multiple room types and make a change which applies to your whole property the updates will send for one room type at a time. This limitation will then apply to all channels you use.
== Before you connect ==
'''Prices'''
*We can only send availability if you have set up prices which are activated for this channel. This tutorial gives general information how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].
*If you use Fixed Prices 1 person, 2 person and room price will send. Room price will send for specified occupancy. Multiple prices with different occupancies can send on same rate plan. Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the Fixed Prices can not be sent.
*If you use daily prices the daily price will send including occupancy. Multiple occupancy prices can send on each rate plan. Extra person price will send.
*Beds24 can send a single (1 person), double (2 guests) and room price which is will apply for the maximum occupancy.
*Despegar can support more than one price per room for example to send prices for different minimum stays, meal options or refundable and non-refundable prices and can auto calculate child ratesprices. See chapter "Multiple Rates" below. *Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rates can not be sent.
'''Bookings'''
*If your pricing model is "Per Occupancy Pricing" we will send a price for each occupancy for which a price in Beds24 is defined.
<span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> Click on the "View Actual Data" Button to check which prices and availability will send. Prices that had already been set in HRS be overridden but cannot be removed. If no prices have are sent from Beds24, no availability is sent, but the which originally was in HRS is displayed.
== Price Multiplier ==
[[Media:channel_activation.png|view large]]
New Bookings are imported. Modifications and cancellations to bookings are also imported.
Existing bookings are not automatically imported when the connection is established and should be entered into Beds24 manually.
== Updates and Changes==Changes to availability and prices will be instantly sent to the channel. Changes for other settings for example minimum stays , the multiplier or number of rooms will send with the next update. Click on "Update" if you want to push them through instantly.
== Notes ==
==Common Errors==
Any errors occuring occurring during updates will be emailed to you with the error message as returned by Despegar. Below are common error messages and how to fix them. '''The field used to charge the price amount in room: 12345, ratePlan: 12345 for date/s: [xxxx) is incorrect because the hotel works with tax excluded. Be aware that this configuration affects the sell price.''' Your tax settings in Despegar and in Beds24 do not line up. Correct your setting for "Tax" in Beds24 or in Despegar. '''rate plan 1234 for dates xxx failed because the number of base guests informed (x) does not match the one for the room (x)''' The number of guests Beds24 sends is different from the number of guests in Despegar. Make sure ghe numbers of guests in both Beds24 and Despegar match exactly. '''At least one rate exceeds maximum bound. Failed operation: room code 12345, rate plan code 12345, xxx for xx ADULT, for dates ...''' The price you are sending is higher than the maximum price Despegar allows. Check if the currency you are sending from Beds24 is correct. If it is either lower the price in Beds24 or change/delete the maximum price in Despegar. '''Rate update for room xxxxx, rate plan xxxxx for dates xxxx to xxx failed because the number of base guests informed (x) does not match the one for the room (x).''' You are trying to send a price for a higher occupancy than what the room is set up in Despegar for. Please correct the maximum number of guests either in Despegar or in Beds24. '''The charge type used in ratePlan: 123456 is incorrect. ''' There is a pricing model mismatch between Beds24 and Despegar. You can ask Despegar to change it at their end or you can change it in Beds24 at this menu: SETTINGS->CHANNEL MANAGER->DESPEGAR. '''Rate update for room xxx, rate plan 123324 for dates xxxx to xxx failed because the number of base guests informed (x) does not match the one for the room (x). Please check this is in /v1/hotels/hotel-info/get or the extranet.''' The number of guests for this room in Despegar and Beds24 is not the same. Change either "Max guests" in Beds24 or change the number of guests in Despegar.
==Disconnect==
*Unticking "Inventory" and "Prices" and "Bookings" will stop the synchronisation for a room.
*To completely disconnect the channel manager you might need to contact Despegar and ask them to disconnect you.
