Using Airbnb and Booking.com: Difference between revisions

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This approach requires you to import your listings from Airbnb, establish the connection to Booking.com and import the bookings, before completing the connection to Airbnb.  
This approach requires you to import your listings from Airbnb, establish the connection to Booking.com and import the bookings, before completing the connection to Airbnb.  


1) Connect your Airbnb account to Beds24
1) Connect your Airbnb account to Beds24
2) Import your listings from Airbnb and create a Property/Room
2) Import your listings from Airbnb and create a Property/Room
3) Complete property and room information and prices in Beds24 before connecting to Booking.com
3) Complete property and room information and prices in Beds24 before connecting to Booking.com
4) Connect your Booking.com Account/Property to Beds24
4) Connect your Booking.com Account/Property to Beds24
5) Map your rooms to Booking.com Rooms/Rate plans
5) Map your rooms to Booking.com Rooms/Rate plans
6) Update your Beds24 calendar with blocked dates and bookings from other sources (not Booking.com or Airbnb)
6) Update your Beds24 calendar with blocked dates and bookings from other sources (not Booking.com or Airbnb)
7) Enable the Sync Import (1-way only) connection to Booking.com, to import your bookings.
7) Enable the Sync Import (1-way only) connection to Booking.com, to import your bookings.
8) Connect your Beds24 rooms to your Airbnb Listings
8) Connect your Beds24 rooms to your Airbnb Listings
9) Import your bookings from Airbnb
9) Import your bookings from Airbnb
10) Enable the 2-way connection for Booking.com and send Prices & Availability   
10) Enable the 2-way connection for Booking.com and send Prices & Availability   


''' Step 1: Connect to Airbnb '''
= Step 1: Connect to Airbnb =


*Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB  > ACCOUNTS
== Connect your Airbnb Account ==


*Click on "Connect with Airbnb"  
Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB  > ACCOUNTS
 
Click on "Connect with Airbnb"  


If you are not logged into an Airbnb account you will see this screen:
If you are not logged into an Airbnb account you will see this screen:
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[[Media:airbnbrest3.png|view large]]
[[Media:airbnbrest3.png|view large]]


*Log into the Airbnb account you want to connect to and then continue.  
Log into the Airbnb account you want to connect to and then continue.  


*Once you are logged in you will be taken to the authorization page which looks like this:
Once you are logged in you will be taken to the authorization page which looks like this:


[[Image:airbnbrest1.png|450px|link=]]
[[Image:airbnbrest1.png|450px|link=]]
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<embedvideo service="youtube">https://youtu.be/VqFRst0qEUY</embedvideo>
<embedvideo service="youtube">https://youtu.be/VqFRst0qEUY</embedvideo>


== Step 2: Import your Airbnb Listings ==
== Import your Airbnb Listings ==


Click 'View Listings' and 'Import' the first listing, creating a Property in Beds24 with 1 room.
Click 'View Listings' and 'Import' the first listing, creating a Property in Beds24 with 1 room.
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*Beds24 supports both "'Daily Prices'" and "'Occupancy Prices'" for Airbnb. Please see [[Airbnb_Mapping#Pricing_models|Pricing Models]] for more information and adjust your pricing model if required in {{#fas:cog}} (SETTINGS)  CHANNEL MANAGER > AIRBNB > MAPPING
*Beds24 supports both "'Daily Prices'" and "'Occupancy Prices'" for Airbnb. Please see [[Airbnb_Mapping#Pricing_models|Pricing Models]] for more information and adjust your pricing model if required in {{#fas:cog}} (SETTINGS)  CHANNEL MANAGER > AIRBNB > MAPPING
*Your prices are imported as daily prices. If you have an "'Extra Person Price'" in Airbnb you will need to adjust the "Max Guests" and the "Extra Person" price in PRICES > DAILY PRICE SETUP.
*Your prices are imported as daily prices. If you have an "'Extra Person Price'" in Airbnb you will need to adjust the "Max Guests" and the "Extra Person" price in PRICES > DAILY PRICE RULES.


[[File:Airbnb_import_listing.mp4|640px]]
[[File:Airbnb_import_listing.mp4|640px]]


== Step 3: Complete property and room information and prices in Beds24 before connecting to Booking.com ==
== Complete property and room information ==


<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span>  
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span>  
Depending on the '''Sync type''' you plan to use '''Prices & Availability or Everything''', there is additional information you need to check/update before you complete the connection (Step 4).  
Depending on the '''Sync type''' you plan to use '''Prices & Availability or Everything''', there is additional information you need to check/update before you complete the connection (Step 3).  


With sync type '''Prices and Availability''' Beds24 will only update your price data (including number of guests, extra person price, base price, taxes and fees, max stay, minimum stay, max days in advance, advance notice/same day booking cut off, last-minute discount, early-bird discount, weekly discount, monthly discount) and availability and import bookings. If you want to change your descriptions pictures or other settings you do this in Airbnb.
With sync type '''Prices and Availability''' Beds24 will only update your price data (including number of guests, extra person price, base price, taxes and fees, max stay, minimum stay, max days in advance, advance notice/same day booking cut off, last-minute discount, early-bird discount, weekly discount, monthly discount) and availability and import bookings. If you want to change your descriptions pictures or other settings you do this in Airbnb.
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== Step 4: Connect your Booking.com Account/Property to Beds24 ==  
= Step 2: Connect your Booking.com Account/Property to Beds24 =  


'''The set up process'''
'''The set up process'''
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Bookings are not removed from the Booking.com extranet. Existing and new bookings are always visible in the Booking.com extranet.
Bookings are not removed from the Booking.com extranet. Existing and new bookings are always visible in the Booking.com extranet.


==1. Initiate the connection in Booking.com==
== Initiate the connection in Booking.com==
Initiate the connection from the property menu within the Booking.com extranet and then do the Beds24 setup.
Initiate the connection from the property menu within the Booking.com extranet and then do the Beds24 setup.
*Go to {{#fas:cog}} (SETTINGS)  CHANNEL MANAGER > BOOKING.COM > MAPPING


1) Click on the "Connect to Booking.com" button to login to Booking.com then go to ACCOUNT > CONNECTIVITY PROVIDER.
1) Go to {{#fas:cog}} (SETTINGS)  CHANNEL MANAGER > BOOKING.COM > MAPPING
 
*Click on the "Connect to Booking.com" button to login to Booking.com then go to ACCOUNT > CONNECTIVITY PROVIDER.


If you have a Booking.com group account log to Booking.com and go to ACCOUNT > CONNECTIVITY PROVIDER and select Beds24 as channel manager from there.
If you have a Booking.com group account log to Booking.com and go to ACCOUNT > CONNECTIVITY PROVIDER and select Beds24 as channel manager from there.
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5) When the connection has been approved, you will receive a notification from Booking.com, go to the Channel Manager menu again and set the connection up.
5) When the connection has been approved, you will receive a notification from Booking.com.
 
==2. Set up and mapping in Beds24==
1) Enter your Booking.com Hotel Id into {{#fas:cog}} SETTINGS -> CHANNEL MANAGER -> BOOKING.COM  "Hotel ID" setting and choose your "Booking.com Rate Type" and click SAVE'''.


== Set up and mapping in Beds24 ==
1) Enter your Booking.com Hotel Id into {{#fas:cog}} SETTINGS -> CHANNEL MANAGER -> BOOKING.COM  "Hotel ID" setting and choose your "Booking.com Rate Type" and press SAVE'''.


2) Set "Booking Price Import" to either import the room price only or the room price plus unpaid extras (cleaning charges, local taxes etc.)
2) Set "Booking Price Import" to either import the room price only or the room price plus unpaid extras (cleaning charges, local taxes etc.)
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Some Booking.com rate ids can accept a room price plus a single occupancy price on the same rate id. If you have this rate type and want to send the single occupancy price set "Booking.com Rate Type " = "Per Day Pricing + Single". If you do not have this rate type or you are not sure set "Booking.com Rate Type "= " Per Day Pricing" or "Per Occupancy Pricing"  
Some Booking.com rate ids can accept a room price plus a single occupancy price on the same rate id. If you have this rate type and want to send the single occupancy price set "Booking.com Rate Type " = "Per Day Pricing + Single". If you do not have this rate type or you are not sure set "Booking.com Rate Type "= " Per Day Pricing" or "Per Occupancy Pricing"  


 
4) If you have different price options i.e. refundable/non refundable rates, meal plans
== Step 5: Map your rooms to Booking.com Rooms/Rate plans ==
 
Map Rooms:
*Click on the "Get Code" link next to the room id setting, a list of room ids will be retrieved from Booking.com and displayed.
*Choose the Booking.com room you want to map to the Beds24 room and click on it.
*When the correct room id has been copied to the room id setting, click Save.
 
Map Rates:
*Click on the "Get Code" link next to the rate id setting and a list of rate ids will be retrieved from Booking.com for the saved room id.
*Choose the Booking.com rate id for this room and click on it. This will normally be the standard rate.
*When the correct rate id has been copied to the rate id setting, click Save.
 
 
<span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span>  <span style="font-weight: bold;" >Tip</span>  Click on the "View Actual Data" Button to check which prices and availability will send.
 
==3. If you have different price options i.e. refundable/non refundable rates, meal plans==
Booking.com can support more than one price per room and day.  
Booking.com can support more than one price per room and day.  


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[[Setting_Prices_for_Booking_Channels#Mapping_channel_rate_codes|Please use these mapping instructions if you have multiple rate codes]].
[[Setting_Prices_for_Booking_Channels#Mapping_channel_rate_codes|Please use these mapping instructions if you have multiple rate codes]].


==4. If you want to mark your prices up or down or need currency conversion==
5) If you want to mark your prices up or down or need currency conversion
You can add a multiplier to your prices, add a '''*''' followed by the multiplier number in the "Multiplier" field
You can add a multiplier to your prices, add a '''*''' followed by the multiplier number in the "Multiplier" field


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**'''*[CONVERT:IDR-EUR]*''' will convert Indonesian Rupees to Euros and back to Indonesian Rupees on the import.
**'''*[CONVERT:IDR-EUR]*''' will convert Indonesian Rupees to Euros and back to Indonesian Rupees on the import.


==5. Limit the maximum number of accepted bookings if you do not want to offer all rooms ==
6) If you want to limit the maximum number of accepted bookings, if you do not want to offer all rooms to Booking.com.
By default all available rooms are sent to activated channels. In {{#fas:cog}} (SETTINGS)  CHANNEL MANAGER > CHANNEL INVENTORY limit the number of accepted bookings for this channel.
By default all available rooms are sent to activated channels.  
 
Go to {{#fas:cog}} (SETTINGS)  CHANNEL MANAGER > CHANNEL INVENTORY, and set the limit of accepted bookings for this channel.
 
== Map your rooms to Booking.com (Rooms/Rate plans) ==
 
Map Rooms:
*Click on the "Get Code" link next to the room id setting, a list of room ids will be retrieved from Booking.com and displayed.
*Choose the Booking.com room you want to map to the Beds24 room and click on it.
*When the correct room id has been copied to the room id setting, press Save.
 
Map Rates:
*Click on the "Get Code" link next to the rate id setting and a list of rate ids will be retrieved from Booking.com for the saved room id.
*Choose the Booking.com rate id for this room and click on it. This will normally be the standard rate.
*When the correct rate id has been copied to the rate id setting, press Save.
 


== Step 6: Update your Beds24 calendar with blocked dates and bookings from other sources (not Booking.com or Airbnb) ==
<span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span>  <span style="font-weight: bold;" >Tip</span>  Click on the "View Actual Data" Button to check which prices and availability will send.


*Dates can be blocked by either entering a booking manually into Beds24 for those dates or using the inventory and override functions on the control panel calendar for those dates.
= Step 3: Update your Beds24 calendar with blocked dates and bookings from other sources =
**Click on the Add booking button at the top of the Control Panel and create the bookings
**See instructions on how to close dates  [[Close_Rooms|Click here for more information]] on how to close dates in the calendar.


Dates can be blocked by either entering a booking manually into Beds24 for those dates or using the inventory and override functions on the control panel calendar for those dates.


== Step 7: Enable the Sync Import (1-way only) connection to Booking.com, to import your bookings ==
1) Click on the "Add booking button" at the top of the Control Panel and create the bookings


1) You can view the live availability and prices that will be sent to Booking.com before or after activating using the "Price data" button.
2) To close dates in the calendar check this link [[Close_Rooms|Click here for more information]].


2) Scroll down to the rooms and set "Enable" = '''Import (1 way only)'''.  Click Save.
= Step 4: Import your bookings from Booking.com =
 
1) You can view the live availability and prices that will be sent to Booking.com before or after activating the connection.
 
Click the "Price data" button.
 
2) Scroll down to the rooms and set "Enable" = '''Import (1 way only)'''.   
 
Press Save.


3) Make sure your inventory is correct in Beds24.  
3) Make sure your inventory is correct in Beds24.  
*Check existing bookings from Booking.com imported and dates blocked by other sources (Not Airbnb) are blocked in Beds24.


Failure to do this could allow new bookings on dates you are not available. All available dates in Beds24 will be sent to Booking.com as available for new bookings.
Go to the Calendar and check existing bookings from Booking.com imported and dates blocked by other sources (Not Airbnb) are blocked in Beds24.  


4) Click on "Get Connection Status" to see the connection is properly activated.  
<span style=color:#fe746c;“ >{{#fas:exclamation-triangle}}  </span> Failure to do this could allow new bookings on dates you are not available. All available dates in Beds24 will be sent to Booking.com as available for new bookings.
 
4) Click on "Get Connection Status" to see if the connection is properly activated.  


5) Click on "Import existing bookings" This will import all upcoming bookings and block the dates in Beds24 Calendar.
5) Click on "Import existing bookings" This will import all upcoming bookings and block the dates in Beds24 Calendar.
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<span style=color:#fe746c;“ >{{#fas:exclamation-triangle}}  </span> If for any reason your existing bookings do not import, the dates could be reopened and resold. To prevent this import the bookings via CSV.
<span style=color:#fe746c;“ >{{#fas:exclamation-triangle}}  </span> If for any reason your existing bookings do not import, the dates could be reopened and resold. To prevent this import the bookings via CSV.


a. Export your bookings as CSV from Booking.com
*a. Export your bookings as CSV from Booking.com
b. {{#fas:cog}} (SETTINGS) PROPERTIES and click on the '''Import booking from CSV file''' button to Beds24.  
*b. {{#fas:cog}} (SETTINGS) PROPERTIES and click on the '''Import booking from CSV file''' button to Beds24.  


Follow the instructions on the page carefully so they import to the correct rooms.
Follow the instructions on the page carefully so they import to the correct rooms.
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9) You can allow cancellation fees and commission values to overwrite booking values when cancelled by channel if  {{#fas:cog}} (SETTINGS)  CHANNEL MANAGER  “Import Cancel Fees”  is set to “Yes”.
9) You can allow cancellation fees and commission values to overwrite booking values when cancelled by channel if  {{#fas:cog}} (SETTINGS)  CHANNEL MANAGER  “Import Cancel Fees”  is set to “Yes”.


== Step 8: Connect your Beds24 rooms to your Airbnb Listings ==
= Step 5: Connect your Beds24 rooms to your Airbnb Listings =


By mapping a room you connect it so it can update a listing in Airbnb.  
By mapping a room you connect it so it can update a listing in Airbnb.  


1) Change the pricing model (optional)
1) Change the pricing model (optional)
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5) Check that the connection is working properly
5) Check that the connection is working properly


#Click on "View actual data and check the prices you see there are as you expect
#Click on "Price data" and check the prices you see there are as you expect.
#Allow a bit of time for Airbnb do process the data you have sent then click on "Update". If Airbnb returns an error message scroll down to the "Troubleshooting" section to see why Airbnb sends the error and how to fix it. If you receive an error which is not listed below send us a support ticket.  
#Allow a bit of time for Airbnb to process the data you have sent then click on "Update". If Airbnb returns an error message , check the details in "[[Airbnb_Mapping#Troubleshooting_and_common_errors|Trouble Shooting and Common Errors]]." section to see why Airbnb sends the error and how to fix it. If you receive an error which is not listed below send us a support ticket.  
#Click on "Airbnb Listing" link to open the listing on Airbnb select dates to check the listing is bookable but do NOT finish the booking.  
#Click on "Airbnb Listing" link to open the listing on Airbnb select dates to check the listing is bookable but do NOT finish the booking.


== Step 9: Import bookings from Airbnb ==
= Step 6: Import bookings from Airbnb =


Click on "Import existing bookings" to import the bookings you already have in Airbnb. Bookings previously imported via the Airbnb iCal connection will not import. We recommend you delete them before you press the button.
Click on "Import existing bookings" to import the bookings you already have in Airbnb.  
 
Bookings previously imported via the Airbnb iCal connection will not import. We recommend you delete them before you press the button.


<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}}  </span>  Blocked dates are not sent by Airbnb, manually update the dates in Beds24 calendar.  
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}}  </span>  Blocked dates are not sent by Airbnb, manually update the dates in Beds24 calendar.  
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<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}}  </span> We will import bookings from the last four weeks that are currently ongoing and have not yet reached their check-out date. However, please note that exceptionally long-term stays, those exceeding four weeks, will not be included in the import.
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}}  </span> We will import bookings from the last four weeks that are currently ongoing and have not yet reached their check-out date. However, please note that exceptionally long-term stays, those exceeding four weeks, will not be included in the import.


[[File:Airbnb_Synctyp_Prices_Availability.mp4|640px]]
= Step 7: Enable the 2-way connection for Booking.com and send Prices & Availability =
 
 
[[File:Airbnb_Synctyp_Everything.mp4|640px]]
 
 
Click on "Check connection status" to check the status of your property at Airbnb.


The connection is working if you are not receiving error messages and the display in the channel is correct. If you are receiving error messages check in the "Common Errors" section why you are receiving the error and how to fix it.
1) Go to {{#fas:cog}} (SETTINGS)  CHANNEL MANAGER > BOOKING.COM > MAPPING


== Step 10: Enable the 2-way connection for Booking.com and send Prices & Availability ==
2) Scroll down to the Rooms and set Enable = '''Enabled''' (this is the 2-way connection)
Press Save.


*Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > MAPPING
3) Click Update for each room to immediately send the Inventory and prices to Booking.com
*Scroll down to the Rooms and set Enable = '''Enabled''' (this is the 2-way connection)
*Click Save
*Click Update for each room to immediately send the Inventory and prices to Booking.com