Using Airbnb and Booking.com: Difference between revisions

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This approach requires you to import your listings from Airbnb, establish the connection to Booking.com and import the bookings, before completing the connection to Airbnb.  
This approach requires you to import your listings from Airbnb, establish the connection to Booking.com and import the bookings, before completing the connection to Airbnb.  


1) Connect your Airbnb account to Beds24
1) Connect your Airbnb account to Beds24
2) Import your listings from Airbnb and create a Property/Room
2) Import your listings from Airbnb and create a Property/Room
3) Complete property and room information and prices in Beds24 before connecting to Booking.com
3) Complete property and room information and prices in Beds24 before connecting to Booking.com
4) Connect your Booking.com Account/Property to Beds24
4) Connect your Booking.com Account/Property to Beds24
5) Map your rooms to Booking.com Rooms/Rate plans
5) Map your rooms to Booking.com Rooms/Rate plans
6) Update your Beds24 calendar with blocked dates and bookings from other sources (not Booking.com or Airbnb)
6) Update your Beds24 calendar with blocked dates and bookings from other sources (not Booking.com or Airbnb)
7) Enable the Sync Import (1-way only) connection to Booking.com, to import your bookings.
7) Enable the Sync Import (1-way only) connection to Booking.com, to import your bookings.
8) Connect your Beds24 rooms to your Airbnb Listings
8) Connect your Beds24 rooms to your Airbnb Listings
9) Import your bookings from Airbnb
9) Import your bookings from Airbnb
10) Enable the 2-way connection for Booking.com and send Prices & Availability   
10) Enable the 2-way connection for Booking.com and send Prices & Availability   


== Step 1: Connect to Airbnb ==
= Step 1: Connect to Airbnb =


=== Connect your Airbnb Account ===
== Connect your Airbnb Account ==


Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB  > ACCOUNTS
Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > AIRBNB  > ACCOUNTS
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<embedvideo service="youtube">https://youtu.be/VqFRst0qEUY</embedvideo>
<embedvideo service="youtube">https://youtu.be/VqFRst0qEUY</embedvideo>


=== Import your Airbnb Listings ===
== Import your Airbnb Listings ==


Click 'View Listings' and 'Import' the first listing, creating a Property in Beds24 with 1 room.
Click 'View Listings' and 'Import' the first listing, creating a Property in Beds24 with 1 room.
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*Beds24 supports both "'Daily Prices'" and "'Occupancy Prices'" for Airbnb. Please see [[Airbnb_Mapping#Pricing_models|Pricing Models]] for more information and adjust your pricing model if required in {{#fas:cog}} (SETTINGS)  CHANNEL MANAGER > AIRBNB > MAPPING
*Beds24 supports both "'Daily Prices'" and "'Occupancy Prices'" for Airbnb. Please see [[Airbnb_Mapping#Pricing_models|Pricing Models]] for more information and adjust your pricing model if required in {{#fas:cog}} (SETTINGS)  CHANNEL MANAGER > AIRBNB > MAPPING
*Your prices are imported as daily prices. If you have an "'Extra Person Price'" in Airbnb you will need to adjust the "Max Guests" and the "Extra Person" price in PRICES > DAILY PRICE SETUP.
*Your prices are imported as daily prices. If you have an "'Extra Person Price'" in Airbnb you will need to adjust the "Max Guests" and the "Extra Person" price in PRICES > DAILY PRICE RULES.


[[File:Airbnb_import_listing.mp4|640px]]
[[File:Airbnb_import_listing.mp4|640px]]


=== Complete property and room information and prices in Beds24 before connecting to Booking.com ===
== Complete property and room information ==


<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span>  
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span>  
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== Step 2: Connect your Booking.com Account/Property to Beds24 ==  
= Step 2: Connect your Booking.com Account/Property to Beds24 =  


'''The set up process'''
'''The set up process'''
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Bookings are not removed from the Booking.com extranet. Existing and new bookings are always visible in the Booking.com extranet.
Bookings are not removed from the Booking.com extranet. Existing and new bookings are always visible in the Booking.com extranet.


=== Initiate the connection in Booking.com===
== Initiate the connection in Booking.com==
Initiate the connection from the property menu within the Booking.com extranet and then do the Beds24 setup.
Initiate the connection from the property menu within the Booking.com extranet and then do the Beds24 setup.
*Go to {{#fas:cog}} (SETTINGS)  CHANNEL MANAGER > BOOKING.COM > MAPPING


1) Click on the "Connect to Booking.com" button to login to Booking.com then go to ACCOUNT > CONNECTIVITY PROVIDER.
1) Go to {{#fas:cog}} (SETTINGS)  CHANNEL MANAGER > BOOKING.COM > MAPPING
 
*Click on the "Connect to Booking.com" button to login to Booking.com then go to ACCOUNT > CONNECTIVITY PROVIDER.


If you have a Booking.com group account log to Booking.com and go to ACCOUNT > CONNECTIVITY PROVIDER and select Beds24 as channel manager from there.
If you have a Booking.com group account log to Booking.com and go to ACCOUNT > CONNECTIVITY PROVIDER and select Beds24 as channel manager from there.
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5) When the connection has been approved, you will receive a notification from Booking.com, go to the Channel Manager menu again and set the connection up.
5) When the connection has been approved, you will receive a notification from Booking.com.
 
=== Set up and mapping in Beds24 ===
1) Enter your Booking.com Hotel Id into {{#fas:cog}} SETTINGS -> CHANNEL MANAGER -> BOOKING.COM  "Hotel ID" setting and choose your "Booking.com Rate Type" and click SAVE'''.


== Set up and mapping in Beds24 ==
1) Enter your Booking.com Hotel Id into {{#fas:cog}} SETTINGS -> CHANNEL MANAGER -> BOOKING.COM  "Hotel ID" setting and choose your "Booking.com Rate Type" and press SAVE'''.


2) Set "Booking Price Import" to either import the room price only or the room price plus unpaid extras (cleaning charges, local taxes etc.)
2) Set "Booking Price Import" to either import the room price only or the room price plus unpaid extras (cleaning charges, local taxes etc.)
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Some Booking.com rate ids can accept a room price plus a single occupancy price on the same rate id. If you have this rate type and want to send the single occupancy price set "Booking.com Rate Type " = "Per Day Pricing + Single". If you do not have this rate type or you are not sure set "Booking.com Rate Type "= " Per Day Pricing" or "Per Occupancy Pricing"  
Some Booking.com rate ids can accept a room price plus a single occupancy price on the same rate id. If you have this rate type and want to send the single occupancy price set "Booking.com Rate Type " = "Per Day Pricing + Single". If you do not have this rate type or you are not sure set "Booking.com Rate Type "= " Per Day Pricing" or "Per Occupancy Pricing"  


4) If you have different price options i.e. refundable/non refundable rates, meal plans
Booking.com can support more than one price per room and day.
If you need additional rate plans, for example a for different occupancies, or a non-refundable rate, or your rate plan contains meals, you can create additional rate plans in [[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS)  CHANNEL MANAGER > BOOKING.COM > RATE PLANS]].
[[Setting_Prices_for_Booking_Channels#Mapping_channel_rate_codes|Please use these mapping instructions if you have multiple rate codes]].
5) If you want to mark your prices up or down or need currency conversion
You can add a multiplier to your prices, add a '''*''' followed by the multiplier number in the "Multiplier" field
Examples:
*'''*1.23''' will multiply all prices by 1.23  (i.e. raised by 23%).
*Lower prices can be sent with a multiplier less than 1: '''*0.85''' will send 85% of the normal price (i.e. lowered by 15%).
*To convert the price of bookings imported from the channel add a '''*''' AFTER the multiplier. '''*1.23*''' will divide the price of the booking by 1.23.
*For currency conversion you can also use currency conversion template variables. All currencies supported by the booking page currency selector can be used.
**'''*[CONVERT:IDR-EUR]''' will convert Indonesian Rupees to Euros.
**'''*[CONVERT:IDR-EUR]*''' will convert Indonesian Rupees to Euros and back to Indonesian Rupees on the import.
6) If you want to limit the maximum number of accepted bookings, if you do not want to offer all rooms to Booking.com.
By default all available rooms are sent to activated channels.
Go to {{#fas:cog}} (SETTINGS)  CHANNEL MANAGER > CHANNEL INVENTORY, and set the limit of accepted bookings for this channel.


=== Map your rooms to Booking.com (Rooms/Rate plans) ===
== Map your rooms to Booking.com (Rooms/Rate plans) ==


Map Rooms:
Map Rooms:
*Click on the "Get Code" link next to the room id setting, a list of room ids will be retrieved from Booking.com and displayed.
*Click on the "Get Code" link next to the room id setting, a list of room ids will be retrieved from Booking.com and displayed.
*Choose the Booking.com room you want to map to the Beds24 room and click on it.
*Choose the Booking.com room you want to map to the Beds24 room and click on it.
*When the correct room id has been copied to the room id setting, click Save.
*When the correct room id has been copied to the room id setting, press Save.


Map Rates:
Map Rates:
*Click on the "Get Code" link next to the rate id setting and a list of rate ids will be retrieved from Booking.com for the saved room id.
*Click on the "Get Code" link next to the rate id setting and a list of rate ids will be retrieved from Booking.com for the saved room id.
*Choose the Booking.com rate id for this room and click on it. This will normally be the standard rate.
*Choose the Booking.com rate id for this room and click on it. This will normally be the standard rate.
*When the correct rate id has been copied to the rate id setting, click Save.
*When the correct rate id has been copied to the rate id setting, press Save.




<span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span>  <span style="font-weight: bold;" >Tip</span>  Click on the "View Actual Data" Button to check which prices and availability will send.
<span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span>  <span style="font-weight: bold;" >Tip</span>  Click on the "View Actual Data" Button to check which prices and availability will send.


'''3. If you have different price options i.e. refundable/non refundable rates, meal plans'''
= Step 3: Update your Beds24 calendar with blocked dates and bookings from other sources =
Booking.com can support more than one price per room and day.


If you need additional rate plans, for example a for different occupancies, or a non-refundable rate, or your rate plan contains meals, you can create additional rate plans in [[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS)  CHANNEL MANAGER > BOOKING.COM > RATE PLANS]].
Dates can be blocked by either entering a booking manually into Beds24 for those dates or using the inventory and override functions on the control panel calendar for those dates.  


[[Setting_Prices_for_Booking_Channels#Mapping_channel_rate_codes|Please use these mapping instructions if you have multiple rate codes]].
1) Click on the "Add booking button" at the top of the Control Panel and create the bookings


'''4. If you want to mark your prices up or down or need currency conversion'''
2) To close dates in the calendar check this link [[Close_Rooms|Click here for more information]].
You can add a multiplier to your prices, add a '''*''' followed by the multiplier number in the "Multiplier" field


Examples:
= Step 4: Import your bookings from Booking.com =
*'''*1.23''' will multiply all prices by 1.23  (i.e. raised by 23%).
*Lower prices can be sent with a multiplier less than 1: '''*0.85''' will send 85% of the normal price (i.e. lowered by 15%).
*To convert the price of bookings imported from the channel add a '''*''' AFTER the multiplier. '''*1.23*''' will divide the price of the booking by 1.23.
*For currency conversion you can also use currency conversion template variables. All currencies supported by the booking page currency selector can be used.
**'''*[CONVERT:IDR-EUR]''' will convert Indonesian Rupees to Euros.
**'''*[CONVERT:IDR-EUR]*''' will convert Indonesian Rupees to Euros and back to Indonesian Rupees on the import.


''' 5. Limit the maximum number of accepted bookings if you do not want to offer all rooms '''
1) You can view the live availability and prices that will be sent to Booking.com before or after activating the connection.  
By default all available rooms are sent to activated channels. In {{#fas:cog}} (SETTINGS)  CHANNEL MANAGER > CHANNEL INVENTORY limit the number of accepted bookings for this channel.


== Step 3: Update your Beds24 calendar with blocked dates and bookings from other sources (not Booking.com or Airbnb) ==
Click the "Price data" button.


*Dates can be blocked by either entering a booking manually into Beds24 for those dates or using the inventory and override functions on the control panel calendar for those dates.  
2) Scroll down to the rooms and set "Enable" = '''Import (1 way only)'''.   
**Click on the Add booking button at the top of the Control Panel and create the bookings
**See instructions on how to close dates [[Close_Rooms|Click here for more information]] on how to close dates in the calendar.


== Step 7: Enable the Sync Import (1-way only) connection to Booking.com, to import your bookings ==
Press Save.


1) You can view the live availability and prices that will be sent to Booking.com before or after activating using the "Price data" button.
3) Make sure your inventory is correct in Beds24.  


2) Scroll down to the rooms and set "Enable" = '''Import (1 way only)'''.  Click Save.
Go to the Calendar and check existing bookings from Booking.com imported and dates blocked by other sources (Not Airbnb) are blocked in Beds24.  


3) Make sure your inventory is correct in Beds24.
<span style=color:#fe746c;“ >{{#fas:exclamation-triangle}}  </span> Failure to do this could allow new bookings on dates you are not available. All available dates in Beds24 will be sent to Booking.com as available for new bookings.
*Check existing bookings from Booking.com imported and dates blocked by other sources (Not Airbnb) are blocked in Beds24.  


Failure to do this could allow new bookings on dates you are not available. All available dates in Beds24 will be sent to Booking.com as available for new bookings.
4) Click on "Get Connection Status" to see if the connection is properly activated.  
 
4) Click on "Get Connection Status" to see the connection is properly activated.  


5) Click on "Import existing bookings" This will import all upcoming bookings and block the dates in Beds24 Calendar.
5) Click on "Import existing bookings" This will import all upcoming bookings and block the dates in Beds24 Calendar.
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<span style=color:#fe746c;“ >{{#fas:exclamation-triangle}}  </span> If for any reason your existing bookings do not import, the dates could be reopened and resold. To prevent this import the bookings via CSV.
<span style=color:#fe746c;“ >{{#fas:exclamation-triangle}}  </span> If for any reason your existing bookings do not import, the dates could be reopened and resold. To prevent this import the bookings via CSV.


a. Export your bookings as CSV from Booking.com
*a. Export your bookings as CSV from Booking.com
b. {{#fas:cog}} (SETTINGS) PROPERTIES and click on the '''Import booking from CSV file''' button to Beds24.  
*b. {{#fas:cog}} (SETTINGS) PROPERTIES and click on the '''Import booking from CSV file''' button to Beds24.  


Follow the instructions on the page carefully so they import to the correct rooms.
Follow the instructions on the page carefully so they import to the correct rooms.
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9) You can allow cancellation fees and commission values to overwrite booking values when cancelled by channel if  {{#fas:cog}} (SETTINGS)  CHANNEL MANAGER  “Import Cancel Fees”  is set to “Yes”.
9) You can allow cancellation fees and commission values to overwrite booking values when cancelled by channel if  {{#fas:cog}} (SETTINGS)  CHANNEL MANAGER  “Import Cancel Fees”  is set to “Yes”.


== Step 5: Connect your Beds24 rooms to your Airbnb Listings ==
= Step 5: Connect your Beds24 rooms to your Airbnb Listings =


By mapping a room you connect it so it can update a listing in Airbnb.  
By mapping a room you connect it so it can update a listing in Airbnb.  


1) Change the pricing model (optional)
1) Change the pricing model (optional)
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5) Check that the connection is working properly
5) Check that the connection is working properly


#Click on "View actual data and check the prices you see there are as you expect
#Click on "Price data" and check the prices you see there are as you expect.
#Allow a bit of time for Airbnb do process the data you have sent then click on "Update". If Airbnb returns an error message scroll down to the "Troubleshooting" section to see why Airbnb sends the error and how to fix it. If you receive an error which is not listed below send us a support ticket.  
#Allow a bit of time for Airbnb to process the data you have sent then click on "Update". If Airbnb returns an error message , check the details in "[[Airbnb_Mapping#Troubleshooting_and_common_errors|Trouble Shooting and Common Errors]]." section to see why Airbnb sends the error and how to fix it. If you receive an error which is not listed below send us a support ticket.  
#Click on "Airbnb Listing" link to open the listing on Airbnb select dates to check the listing is bookable but do NOT finish the booking.  
#Click on "Airbnb Listing" link to open the listing on Airbnb select dates to check the listing is bookable but do NOT finish the booking.


== Step 6: Import bookings from Airbnb ==
= Step 6: Import bookings from Airbnb =


Click on "Import existing bookings" to import the bookings you already have in Airbnb. Bookings previously imported via the Airbnb iCal connection will not import. We recommend you delete them before you press the button.
Click on "Import existing bookings" to import the bookings you already have in Airbnb.  
 
Bookings previously imported via the Airbnb iCal connection will not import. We recommend you delete them before you press the button.


<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}}  </span>  Blocked dates are not sent by Airbnb, manually update the dates in Beds24 calendar.  
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}}  </span>  Blocked dates are not sent by Airbnb, manually update the dates in Beds24 calendar.  
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<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}}  </span> We will import bookings from the last four weeks that are currently ongoing and have not yet reached their check-out date. However, please note that exceptionally long-term stays, those exceeding four weeks, will not be included in the import.
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}}  </span> We will import bookings from the last four weeks that are currently ongoing and have not yet reached their check-out date. However, please note that exceptionally long-term stays, those exceeding four weeks, will not be included in the import.


[[File:Airbnb_Synctyp_Prices_Availability.mp4|640px]]
= Step 7: Enable the 2-way connection for Booking.com and send Prices & Availability =
 
 
[[File:Airbnb_Synctyp_Everything.mp4|640px]]
 
 
Click on "Check connection status" to check the status of your property at Airbnb.


The connection is working if you are not receiving error messages and the display in the channel is correct. If you are receiving error messages check in the "Common Errors" section why you are receiving the error and how to fix it.
1) Go to {{#fas:cog}} (SETTINGS)  CHANNEL MANAGER > BOOKING.COM > MAPPING


== Step 7: Enable the 2-way connection for Booking.com and send Prices & Availability ==
2) Scroll down to the Rooms and set Enable = '''Enabled''' (this is the 2-way connection)
Press Save.


*Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > MAPPING
3) Click Update for each room to immediately send the Inventory and prices to Booking.com
*Scroll down to the Rooms and set Enable = '''Enabled''' (this is the 2-way connection)
*Click Save
*Click Update for each room to immediately send the Inventory and prices to Booking.com