Changes

= Set Up There is context sensitive help throughout our system. If you are stuck, click on the <span style=You're now only a few steps away from accepting on"color:#019cde;“ >{{#far:question-line bookingscircle}} </span> icons. We provide plenty of support tools which will You can also use this [[Main Page|Wiki]] for help you during the set up process.

*We provide a range of [[videos|video tutorials]]. There is context sensitive help throughout our systemalso a [https://youtube.com/playlist?list=PLxiq-bz-RFGEbM44Yk4SYmGt09UISNzEw&si=kgIZPd_ekiExQGk0 Youtube playlist]. If you *There are stuck, click on the '''?''' iconsrecordings of previous [https://wiki.beds24.com/index.php/Webinars webinars] and webinar announcements. *You can also use this let our [[Main Page|Wiki]http://beds24.com/wizard/index.php Setup Wizards] guide you through the set up process.*We also offer online training sessions for a fee in which we helpyou set your account up. Send us a support ticket from the SUPPORT button at the top if you want to book a session. *The number format in the Control Panel is the English number format, i.e. decimal places are separated by a full stop (not a comma).'''

We provide a range of [[videos|video tutorials]]. <span class="" style="color: #f3e504; font-size: 250150%;" >{{#fas:lightbulb}} </span> <span style="font-weight: bold;" >Tip</span> Where you see this <span class="" style="color: #c7c7c7008ACC;" “>{{#fas:copy}}</span> icon you can click and then copy the value of this setting to other rooms or properties.</div><span class="" style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> <span styleProperties and Rooms =="font-weight: bold;" >Tip</span> We recommend you let our [http://beds24'''Properties''' can be Hotels, Hostels, B&B´s, holiday houses, vacation rentals, apartment houses, camp sites.com/wizard/index.php Setup Wizards] guide you through the set up processYou can have one properties or multiple properties of different types.

= Terminology ='''PropertiesRooms''' are a way of splitting your property into separately bookable units. Rooms can be Hotels, Hostelsbut do not need to, represent ''physical'' rooms. They are a way of splitting up a property into separately bookable sections i.e. bedrooms in a hotel or B&B´s, holiday housesB, vacation rentals, apartment housesholiday homes, beds in hostel dormitories, camp sites. You can have one properties , houseboats, cabins, tours, classes or multiple properties of different typescars etc.

A If you rent your property can have only as a whole because it is a vacation rental you will still need one or very many different roomsroom which is what the guest books.

A property can have only one room (a vacation rental) or a number of different '''Roomsroom types''' are a way of splitting your property into separately bookable units. Rooms can, but do not need to, represent or '''categories'physical'' rooms(a hotel, B&B, hostel, aparthotel).

They are rented units i.e. bedrooms in a hotel Each room or B&B, vacation rentals, holiday homes, beds in hostel dormitories, camp sites, houseboats, cabins, tours, classes or cars etcroom type/category can have ''multiple inventories'''.

An '''Offer''' is the price combined with certain conditions. Each room/unit has one or more offers. "Offer 1" is your standard offer to the guest which is always displayed. === Multiple Properties or Rooms === Hotels, B&B´s and inns If you are usually using the channel manager we advise to set the booking system up as one property with a number of roomssimilar as your booking channels. If you your lodgings have several independent lodgings edifferent hotel/property codes for Booking.gcom etc. apartments or villas then they must be setup as different properties in Beds24 so you can still set connect them up as rooms if it suits your marketing strategy. Each room (which can also be an apartment, house etc) can have its own pricing and booking rules.

If you are using the channel manager we advise to set the booking system up as similar as your booking channels. If your lodgings rentals have different hotel/property codes for bookingBooking.com etc. then they must be setup as different individual properties in the system.

'''Hotels, B&B´s. hostels''' Hotels, B&B´s and inns are usually set up as one property with a number of rooms. or room types. If you have several independent lodgings e.g. apartments or villas you can still set them up as rooms if it suits your marketing strategy. Each room (which can also be an apartment, house etc) can have its own pricing and booking rules. = Step by Step Guide Setup =

Click on {{#fas:cog}} (SETTINGS)> ACCOUNT and complete your details === Views and Settings ===To setup the look of your Control Panel go to {{#fas:cog}} (SETTINGS) > ACCOUNT > PREFERENCES and check the settings for your account Control Panel.

*=== Outgoing Email ===If you want to use a language other than English on your booking pagesend Emails from Beds24, go to ' {{#fas:cog}} (SETTINGS) BOOKING ENGINE > INTERNATIONALIZATION and tick the ones then you want need to use. If you enable more than one language you will see tabs for each language in your descriptions, information on setup your booking page and notifications. Descriptions have to be entered in each language taboutgoing email.

<embedvideo service="youtube"Go to {{#fas:cog}} (SETTINGS) > ACCOUNT >https://www.youtubeOUTGOING EMAIL and for instructions please use the context help (? icons) and click on HELP (? icon right) of this page.com/watch?v=2nNidEDdm4w</embedvideo>

== '''Step 2''' - Property and Room Set Up= Host Notifications ===By default each Beds24 account has one property with a room and a price.

By default Email notifications about new bookings and system notifications are sent to the Administrator Email address from {{#fas:cog}} (SETTINGS) > ACCOUNT ACCESS. If you have multiple properties you can set {{#fas:cog}} (SETTINGS) > ACCOUNT > HOST NOTIFICATIONS > Booking notification emails sent to"=Administrator and Cc: Property' to send a copy of the confirmation to the property. The Email address used is the one entered in {{#fas:cog}} (SETTINGS) > PROPERTIES > DESCRIPTION System notifications are error messages, answers to support tickets and other messages which are not directly related to a booking. We recommend you use different Email addresses to send and receive because some Email programs (i.E. gmail) hide incoming Email if they are from the same Email address. === Account access and Security === Access including API and security settings can be managed from this menu.  Go to {{#fas:cog}} (SETTINGS) > ACCOUNT > ACCOUNT ACCESS >*Change Password*Administrator Email*Additional Login*2Factor Authentication*API Keys  === Privacy ===Privacy rules for data management should be managed from this menu. We provide settings that allow you to control how your guest's data is stored in Beds24. Go to {{#fas:cog}} (SETTINGS) >ACCOUNT > PRIVACY click (?) for more information. === Billing === You can see the monthly service fees and usage charges, setup payment details for your account, and generate and download your invoice after you have made a payment. === Booking Page Languages === If you want to use a language other than English on your booking page, go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE > INTERNATIONALIZATION and tick the ones you want to use. If you enable more than one language you will see tabs for each language in your descriptions, information on your booking page and notifications. Descriptions have to be entered in each language tab. == '''Step 2''' - Create properties and rooms==You can import additional properties and rooms or create them manually. <embedvideo service="youtube">https://youtu.be/CsjMXF2vzEs</embedvideo>

Go ==== '''Step 1''' - Create properties====*Properties and be added in '{{#fas:cog}} (SETTINGS) > PROPERTIES*After you have added a property go to '{{#fas:cog}} (SETTINGS) > PROPERTIES > DESCRIPTION and complete your property information

==== '''Step 32''' - Rooms and Offers Create rooms====

*To set rooms up go to '{{#fas:cog}} (SETTINGS) > PROPERTIES > ROOMS . A click on '''EDIT''' will open a field where you can set the name and quantity of "Rooms" of that type available.

Don't forget If you sell dorms for which you sell individual beds and not private rooms please also see how to '''SAVE'''![[Hostel_and_Retreat_Setup|setup dorms]].

If you sell dorms for which you sell indivudual beds *Go to {{#fas:cog}} (SETTINGS) > PROPERTIES > ROOMS > OFFERS and not private rooms please also see how define your offer(s).An offer is the price combined with certain conditions. Each room/unit has one or more offers. "Offer 1" is your standard offer to [[Hostel_and_Retreat_Setup|setup dorms]]the guest which is always displayed.

*Go You have the option to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > OFFERS.An offer is the price combined sell a room with certain conditionsdifferent prices eg. Each room/unit has one packages, promotions or more offersdiscounted conditional prices. Each offer can have its own "Offer 1Booking Type" is your standard offer to the guest which is always displayed.

You have <span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}}</span> If you copy a room all settings will be automatically applied to the option copy. If you want to sell a room with link prices between different rooms remove the prices eg. packages, promotions or discounted conditional rates. Each offer can have its own "Booking Type"before you copy the rooms.

If you copy a ==== '''Step 3''' - Customize and add offers (optional)====An '''Offer''' is the price combined with certain conditions. Each room all settings will be automatically applied to the copy/unit has one or more offers. If you want "Offer 1" is your standard offer to link prices between different rooms remove the prices before you copy the roomsguest which is always displayed.

== '''Step 43''' - Create prices ==

If you have several rooms with a similar pricing structure you can "link" prices with or without offsets to multiple rooms.

The system Beds24 has two types of prices:

*RatesFixed Prices

<span class="" style="colorThis [https: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> Click on the "Price Check" button on /beds24.com/wizard/wizard3.php setup wizard] guides you though the CALENDAR or SUPPORT page then on "Calculate" to find our why you have not price or how a price is calculatedsetup.

<span class="" style="color:#fe746cf3e504;“ font-size: 150%;" >{{#fas:exclamation-trianglelightbulb}} </span> If Click on the "Price Check" button on the CALENDAR or SUPPORT page then on "Calculate" to find our why you use rates you do have not need to set up Daily Prices for every day. If required you can use price or how a Daily Price to adjust the prices for an individual date or date rangeprice is calculated.

'''Daily Prices'''are prices for one date. Daily prices are easy to manage and are the best choice for most customers. Multiple prices per date can be defined for example for different minimum stays or different offers. Please find more information on the help page for [https://wiki.beds24.com/index.php/Category:Daily_Prices daily prices].

Daily Prices are prices for one date<embedvideo service="youtube">https://youtu. Daily prices are easy to manage and are the best choice for most customers. Multiple prices per date can be defined for example for different occupancies/packages.E4TYnrHwnDA</embedvideo>

Daily '''Fixed Prices can be used:'''

Go Fixed Prices have a start and end date so they apply to '''CALENDAR''' in the top menu. This is a table giving you a complete overview range of your bookings, rates and inventorydates. By ticking Fixed Prices contain many rules about the boxes you can select what you want conditions that must apply to displaymake them available.

Activate '''DAILY PRICES'''. You can set Use Fixed Prices instead of Daily prices only:*If your room prices here. Click in the DAILY PRICE row are fixed ahead and you do not want to adjust them and set you have none or few seasons*If you want to allow guest to enquire when no price and date range and click '''SAVE'''. You may modify individual dates as required. Rules for daily prices can be set in PRICES -> DAILY PRICE SETUP. found but the room is not fully booked*If you want to grant referrer discounts

<embedvideo service="youtube">Please find more information on the help page for [https://wwwwiki.youtubebeds24.com/watch?v=iFht8sLJg9g<index.php/embedvideo>Category:Fixed_Prices Fixed Prices].

'''RatesCombination of Daily Prices and Fixed Prices'''

Rates have <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you use Fixed Prices you do not need to set up Daily Prices for every day. If required you can use a start and end Daily Price to adjust the prices for an individual date or date so they apply to a range of dates. Rates contain many rules about the conditions which must apply to make them available.

Use rates instead of daily prices:*You can use Daily Prices to override the Fixed Price for a few individual dates. If your prices are fixed ahead and you do not want to often adjust them and you have none or few seasonsprices use Daily Prices only.*If you want to allow guest You can add a Gap Filler to enquire fill gaps when no price can be found but the room is not fully booked*If you want to grant referrer discountsusing daily prices with minimum stays required

Go to PRICES <span style="color:#fe746c;“ > RATES {{#fas:exclamation-triangle}} </span> Rules in the top menu. Multiple rates and discounts may be defined for each room. When multiple rates exist for a given date the system default will calculate and offer the lowest price that matches your criteriaFixed Prices have no effect on daily prices.

When creating multiple rates you would generally set your highest price == '''Step 4''' - Set up payment collection (optional)==You need to always be available and create discounted price rates for longer stays, specific days of connect a payment processor to automatically [[:Category:Payments|collect payments]] in {{#fas:cog}} (SETTINGS) > PAYMENTS > PAYMENT COLLECTION. [[Stripe|Stripe]] is our preferred partner which offers the week or date ranges as you require. This way you can create sophisticated rate modelsbest functionality.

It is not necessary *[[Airbnb_Mapping| How to use both daily connect Airbnb]]*[[Booking.com:_Synchronise_bookings_prices_availability | How to connect Booking.com to sync prices and rates but a combination of daily availability]]*[[Expedia_Mapping | How to connect Expedia to sync prices and rates can be used availability]]*[[VRBO_Setup | How to fine tune pricing structures.connect to Vrbo]]*[[:Category:Channel_Manager| List of all channels with link to detailed setup instructions]]

*You can use Daily Prices to override the a rate for a few individual dates<embedvideo service="youtube">https://youtu. If you you often adjust prices use Daily Prices only.*You can add a gap fill rate to fill gaps when using daily prices with minimum stays is requiredbe/_KORtELJyNk</embedvideo>

<span styleembedvideo service="color:#fe746c;“ youtube">{{#fashttps:exclamation-triangle}} //youtu.be/rsqRWgawcWU</spanembedvideo> Rules in rates have no effect on daily prices.

== '''Step 56''' - Enter existing Bookingsbookings==To avoid double bookings it is advisable to enter the bookings you already have. You have different options:

*For '''Booking.com, Airbnb and Expedia''' we have the option to '''automatically import all upcoming bookings'''. We recommend to use this method because for bookings imported directly from Booking.com we will then be able to automatically import changes. You can use this function when the channel manager is set up but not activated. The button is available in {{#fas:cog}} (SETTINGS) > CHANNEL MANAGER > AIRBNB XML/BOOKING.COM/EXPEDIA.*In CALENDAR you will find a row INVENTORY. The number shows rooms remaining to sell. They can be edited to quickly change your availability. Doubleclick to open a popup and save the changes. (it is only possible to lower the number based on the value in Settings > Properties > Rooms > Setup > Quantity of this type and any existing bookings)*To Add Bookings or blocked dates '''manually''' click add the bookings directly in the CALENDAR or on the "Add Booking" link in the BOOKINGS menu.

*If you are comfortable working with '''.csv''' you Other bookings can upload bookings into Beds24 using our API (https://api.beds24.com). Bookings must have be uploaded as a checkin between 1 year in the past and 5 years in the future. You will see the instructions when you click on putBookingCSV (https://api.beds24.com/csv/putbookingscsv.php). To use the API you need to allow API access file from in {{#fas:cog}} (SETTINGS) ACCOUNT > ACCOUNT ACCESSPROPERTIES.

== '''Step 6''' - Set up payment collection (optional)==You need to connect a payment processor to automatically [[Category:Payments collect payments]] *To manually add or blocked dates click on the suitcase icon in {{#fas:cog}} (SETTINGS) >PAYMENTS > PAYMENT COLLECTION. [[Stripe|Stripe]] is our preferred partner who offers the best functionalityCALENDAR or on "Add Booking" at the top.

== '''Step 7''' - Set up *If you do not need the actual booking you can adjust the availability in the Channel Manager (optional)==Set up CALENDAR in the [[:Category:Channel_Manager| channel manager]] row "Inventory". The number shows rooms remaining to sell. They can be edited to synchronise quickly change your sales channelsavailability. == '''Step 8''' Double- Use your own Eclick to open a pop-mail address up and save the changes. (optional)==Set it is only possible to lower the number based on the system [[Outgoing_Email|use your own Email address for sending]] value in {{#fas:cog}} (SETTINGS) > ACCOUNT PROPERTIES > ROOMS >OUTGOING EMAILSETUP "Quantity of this type" and any existing bookings).

Using your own E== '''Step 7''' -mail address is mandatory if you want Automate messaging and processes==Go to use Auto Actions {{#fas:cog}} (SETTINGS) > GUEST MANAGEMENT > AUTO ACTIONS to automate work flows. *set up messaging templates for automatic and manual sending*automatically perform modifications on bookings based on predefined criteria

== '''Step 98''' - Check Customize and Customise your Booking Pageconnect the booking engine for commission free direct bookings (optional)==

== '''Step 11''' - Do some test bookings to check everything is working. == This is how you can check everything is workingGuests who book directly will automatically receive a [: 1. Your own web siteClick on the screen icon in the top right menu of the control panel or go to {{#fascategory:cog}} (SETTINGS) Confirmation_Messages|confirmation message]] > BOOKING ENGINE to view your booking page and make a couple of test bookings.  The 'Price Check' tool shows which you which prices and rules apply for specific dates//selections and why a certain price or rule was applied or not applied. Just enter your booking condition then click on 'Calculate'. You can find links to customise the 'Price Check' tool on the RATES, CALENDAR and SUPPORT pages. 2. ChannelsChannels which receive prices from Beds24:Go to [ in {{#fas:cog}} (SETTINGS) > CHANNEL MANAGER GUEST MANAGEMENT >BOOKING.COM (for example) and click on 'View Actual Data' to check what we are sending. If you are not seeing and are not receiving error messages and the display on channels page is correct the connection is working. Channels which only receive inventory from Beds24:Check if the availability on the channels website is the same as on the CALENDAR page in Beds24. '''Congratulations! You are now receiving on-line bookings.''' New on-line bookings will be added automatically. You can also enter new bookings manually clicking on "Add Booking" on the BOOKINGS pageCONFIRMATION MESSAGES.

= More customisation options=*customise '''Step 9''' - Download the [[Responsive_Booking_Page|look of your booking page to suit your web site]] in {{#fas:cog}} free Beds24 app(SETTINGSoptional) > BOOKING ENGINE.==*customise Our free App for IOS and Android is there to help you with daily tasks which might need to be done while away from the [[:category:Confirmation_Messages|booking confirmations to guests]] in {{#fas:cog}} (SETTINGS) > GUEST MANAGEMENT > CONFIRMATION MESSAGESdesk.*customise the display of the [[:category:CalendarMobile_App_Android_and_IOS| control panel CALENDAR]] page in {{#fas:cog}} (SETTINGS) > ACCOUNT > PREFERENCES. *customise More information about the display of the [[Preferences|control panelapp]] in {{#fas:cog}} (SETTINGS) > ACCOUNT > PREFERENCES.

= Other Features More functions and Functions options=*Customise the display of the [[:category:Calendar| control panel CALENDAR]] page in {{#fas:cog}} (SETTINGS) > ACCOUNT > PREFERENCES. *Customise the display of the [[Preferences|control panel]] in {{#fas:cog}} (SETTINGS) > ACCOUNT > PREFERENCES.*When you click on FUNCTIONS in SUPPORT you will see links to the menu pages of key features and functionsor check the start page of this support wiki.