17,268
edits
Changes
Jump to navigation
Jump to search
Top section is You will see if the Emailsauto action has triggered, then when it triggered and reason if it has not yet triggered. In the last column you have used the option to manually trigger the action, resend an email, if required. With Auto Actions to , you can trigger other actions (SMSmultiple items from the same auto action, ie, Bookingsend an email, Booking Info Codessend an SMS, Invoice/add a Pending Payments)Payment to a booking, you will see the Auto Action id in the groups in the tableadd a booking info code, etc.
=Additional Messages and Confirmation Messages for Bookings from Channels=If you want to send confirmation messages or welcome messages to guests who did not book on your web site or send additional messages you can set up Auto Action Emails items include an 'Email' and other actions, then click on 'Send Now' or 'Redo' for the Email action, then in {{#fas:cog}} the pop-up window you will see the other items (SETTINGStick box) GUEST MANAGEMENT > AUTO ACTIONSthat can/should trigger, you can select which actions can trigger with the Email, untick or leave all boxes to trigger all again.
'''Near Term Booking Confirmation Email Text''': This message will be included in the confirmation email sent to the guest with their booking details when they complete a near term booking. [[Template Variables]], which include information from the booking may be included. This text is optional, the essential booking details will be sent to the guest automatically. This message is a way to personalise the booking.
*EXCEPTIONAL PERIOD.
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> If you do not want to send two confirmation messages set "Non Payment Booking Status" = Cancelled.
===Offline payment, Custom gateway or Credit card collection===
Select the appropriate language if you have activated multiple languages in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > INTERNATIONALIZATION.
=Confirmation Messages for Bookings from Channels, Confirmation Messages for Manually Entered Bookings=
If you want to send confirmation messages or welcome messages to guests who did not book on your web site you can set up Auto Action Emails in {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > AUTO ACTIONS.
=Other Messages=
If you want to send additional messages you can set up Auto Action Emails in {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > AUTO ACTIONS.
=Checking Guest Communication Messages=
If you want to check if the message has been sent to the guest. Open the Booking, go to the Main Mail & Action Actions tab, there you will see various Mail/Actions that can be triggered on the booking. You can see the table is split into sections, the top section is the Emails, then if you have used Auto Actions to trigger other actions (SMS, Booking, Booking Info Codes, Invoice/Pending Payments), you will see the Auto Action id in the groups in the table.
You will see if can trigger the items individually by going down the auto action has triggeredlist, when it triggered and Reason if it has not yet triggered. In the last column you have the option to manually trigger the action, resend an email, if requiredthen click 'Do Now' or 'Redo'.
=Troubleshooting=
