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*<div class="warning">{{#fas:exclamation-triangle}} Use [[Booking.com:Category:Channel Manager_Import_Properties_from_Booking.com_to_Beds24|Click herethese instructions if you want to import]] for general information on how the channel manager worksproperties from Booking.*This tutorial explains how com to [[Setting_Prices_for_Booking_Channels|set prices for channels]]Beds24.</div>
Booking1.com may sometimes withhold Initiate the credit card number or CCV unless you specifically request they are sent to you. Contact your connection in Booking.com rep if this is occurring and you require this information.
== Before you connect =='''Prices'''2. Map your rooms and Booking.com rate plans
When the connection is activated Booking3.com will remove all price and availability details on Set the Booking.com extranet and replace them with the data sent from Beds24. Therefore prices and availability of all rooms must be set up in Beds24 before connecting. *We can only send availability if you have set up prices which are activated for this channel. This tutorial gives general information how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].*Booking.com needs a room price for the maximum number of guest. *If you want to send a single price and a room price you need to ask Booking.com sync to activate the single price option for you.*Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rates can not be exported to Booking.com. If you need prices for more occupancy levels talk to Booking.com about derived rates or additional rate codes (see chapter "Multiple RatesEnable" further down).
'''Extras and Taxes'''4. Check what will send to Booking.com
"Upsell Items" can not be exported to Booking.com5. Import all upcoming bookings
If required you can enter extras and fees can directly in Booking.com6.Activate the connection
'''Bookings'''Read the complete [[https://wiki.beds24.com/index.php?title=Booking.com:_Synchronise_bookings_prices_availability|instructions]] before you start the integration.
Upcoming bookings can be imported. <div class="warning">{{#fas:exclamation-triangle}} Use [[Booking.com will only send a summary of the booking, not the full information:_Import_Properties_from_Booking. The full information can still be accessed in the com_to_Beds24|these instructions if you want to import]] properties from Booking.com extranet. New bookings made after activation will include full booking informationto Beds24.</div> </div></div>
If you want to access credit card details through Beds24 ask Booking.com to only accept bookings with credit card details and always send all details to Beds24Learn [[:Category:Channel Manager| how the channel manager works]].
'''Rooms and room types'''If you want to export inventory (availability) Booking.com demands prices to be sent from Beds24 so you will not be able to set prices the Booking.com extranet after the connection has been enabled.
1) You request a connection on Booking.com extranet- nothing changes you are still bookable according to the prices and inventory you have set in the Booking.com extranet'''Prices for dorms'''
2) Beds24 accepts For dorms Booking.com requires the bed price be sent to them as the room price. They do not accept a single price for a dorm. Therefore we will have to manually adjust your request - nothing changes pricing model. If you are still bookable according want to the prices inventory send a single price for other rooms you have set can create additional rate plans for single use in the [[Booking.com extranet:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.COM > RATE PLANS]].
Between step 2 and 3 you should map your rooms and rates=Connect a property on Booking.com to a property in Beds24 to synchronize prices, check everything availability and import existing bookings from Booking=This channel has a very specific activation process that must be followed carefully.com Click on "Expand" to block view the booked datesdetails for each step.<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 1: Initiate the connection in Booking.com</div><div class="mw-collapsible-content">
3) You enable 1. Click on the connection in "Connect to Booking.com" button to login to Booking.com then go to ACCOUNT > CONNECTIVITY PROVIDER.If you have a Booking.com - this is when group account log to Booking.com removes your inventory and rates go to ACCOUNT > CONNECTIVITY PROVIDER and you are temporarily not bookableselect Beds24 as channel manager from there.
4) 2. Search for Beds24 sends prices and availability to Booking.com. You are bookable again. To send the update immediately click the "Update" buttons in the channel manager settings.
Bookings are not removed from the Booking3.com extranet. Existing and new bookings are always visible in the Booking.com extranetTick all tick boxes.
===Booking[[Image:extranet-booking.com==png|500px|link=]]Initiate the XML connection from the property menu within the [[Media:extranet-booking.com extranet and then do the Beds24 setup.png|view large]]
1) Login <span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> For a two-way connection you need to select both "Reservations" and "Rates and Availability". Beds24 can then export inventory to Booking.com and go to ACCOUNT->CHANNEL MANAGERimport bookings from Booking.com. If you do not see this option contact Booking.com select only "Reservations" or only "Rates and tell them Availability" you want to use only have a channel manager"one-way" connection meaning the action you did not select must be manually maintained by you. </div></div>
3) Complete <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 4: Map your Booking.com rate plans</div><div class="mw-collapsible-content">'''1. If you have only one Booking.com rate plan'''#Click on the rest "Get Code" link next to the rate id setting and a list of rate Ids will be retrieved from Booking.com for the saved room id#Choose the Booking.com rate plan and click on screen instructions.it#Check the rate plan Id has been copied to the rate plan Id setting#Press SAVE
It is possible to select a "'''2. If you have more than one wayBooking.com rate plan'''#Click on the " or Get Code"two way" connection with link next to the rate id setting and a list of rate Ids will be retrieved from Booking.comfor the saved room id#Choose the Booking. The normal case is "two way" com standard rate plan#Check the rate plan Id has been copied to the rate plan Id setting#Press Save#Open the prices (PRICES > Daily Prices/Fixed Prices) which will both export inventory you want to send your other Booking.com rate plans#Click on "Get Codes" and import bookings from choose the Booking.com. If rate plan you select any of want to update with this price#Check the "one way" options only one of these actions will be performed and rate plan Id has been copied to the other must be manually maintained by you. rate plan Id setting#Press SAVE
4<div class="warning">{{#fas:exclamation-triangle}} You can only map the rate plans Booking.com makes available when you click on "Get Codes". Do not enter any other numbers. Linked prices (slave or child rate plans) When ready you will receive a notification on Booking.com i.e. for refundable/non refundable options can not update from Beds24. Deactivate these in Booking.com, go to the Channel Manager menu again and activate the connection.</div>
===Beds24.com===1) Enter your Booking.com Hotel Id into SETTINGS -</div> CHANNEL MANAGER -</div> BOOKING.COM "Hotel ID" setting and '''then scroll to the bottom of the page and click SAVE'''.
[[Image<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 5:bookingcom1.png|450px|linkEnable rooms</div><div class=]]"mw-collapsible-content">[[Media:bookingcom1.png|view large]]#Scroll down to the rooms and set "Enable" = Enabled#If you have multiple room types repeat for each room#Press SAVE</div></div>
2<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 6: Set a multiplier to mark your prices up or down or for currency conversion (optional) Set </div><div class="Booking Price Importmw-collapsible-content" >You can add a multiplier to either import your prices, add a '''*''' followed by the room price only or multiplier number in the room price plus unpaid extras (cleaning charges, local taxes etc.)"Multiplier" field
3Examples:*'''*1.23''' will multiply all prices by 1.23 (i.e. raised by 23%) Some Booking.com rate ids *Lower prices can accept be sent with a room multiplier less than 1: '''*0.85''' will send 85% of the normal price (i.e. lowered by 15%).*To convert the price plus of bookings imported from the channel add a single occupancy '''*''' AFTER the multiplier. '''*1.23*''' will divide the price on of the same rate idbooking by 1. If 23.*For currency conversion you have this rate type can also use currency conversion template variables. All currencies supported by the booking page currency selector can be used.**'''*[CONVERT:IDR-EUR]''' will convert Indonesian Rupees to Euros.**'''*[CONVERT:IDR-EUR]*''' will convert Indonesian Rupees to Euros and want back to send Indonesian Rupees on the single occupancy price set "Booking.com Rate Type " = "Full + Single". If you do not have this rate type or you are not sure set "Bookingimport.com Rate Type "= "One Price "</div></div>
4<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 8: Import upcoming bookings</div><div class="mw-collapsible-content">#Click on the "Import Existing Bookings" button to import upcoming bookings from Booking.com. We can then import 10 bookings. Repeat if you have more#If you have bookings from Airbnb and/or Expedia you can import them directly from the channel as well#If you have bookings from other sources you can add these manually in the Calendar, via the "Add booking" button at the top or import them from a .csv file in {{#fas:cog}} (SETTINGS) Mapping> PROPERTIES#If you want to close additional dates or limit check-in and/or check-out you can use the "Override" function in the Calendar</div></div>
Map Rooms:*Click on You can activate the "Get Code" link next to the room id setting, a list of room ids will be retrieved from Booking.com connection when your mapping and prices are correct and displayedyou have added all upcoming bookings.*Choose the Booking.com room you want to map to the Beds24 room Press "Activate Connection" and click on it.*When the correct room id has copied to the room id setting, click Savethen "Activate Connection Now".
[[Image<div class="warning">{{#fas:exclamation-triangle}} If you have dorms:bookingcomroomsDo not activate the connection yourself. Please send us a support ticket in which you explain that you have dorms with Booking.com. We will then manually adjust your settings so the connection can work.png|450px|link=]]</div> [[Media:bookingcomrooms.png|view large]]</div></div>
Map Rates<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 11:Check that the connection is working properly</div><div class="mw-collapsible-content">*Click on the "Get CodeRefresh" link next for the Connection Status to check the rate id setting and a list status of rate ids will be retrieved from Booking.com for the saved room id.*Choose the your property at Booking.com rate id for this room and click on it. This will normally be the standard rate.*When the correct rate id has copied to the rate id setting, click Savecoms end.
[[Image:bookingcomratesIf you are receiving error messages check in the "Common Errors" section why you are receiving the error and how to fix it.png|450px|link=]][[Media:bookingcomrates.png|view large]]
<span class=This is what the different status values mean:*Ready to Open: The property has been reviewed by Booking.com, and is ready to open. Open the property in your Booking.com extranet or go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT and click on "circleOpen property" .*Open/Bookable: The property is open and live on Booking.com. It is ready to receive reservations.*Autoclosed: Availability: The property has no availability and has been closed. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER->Tip</spanBOOKING.COM > ''Click MAPPING, click on the "View Actual Price Data" Button to check which prices and availability will send.''If required adjust your prices and inventory.*Duplicate: This property has been found to be a duplicate of another property.*XML: Closed: The property has been closed. Open the property in your Booking.com extranet or go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT and click on "Open property".*Closed:The property is closed and no longer bookable on Booking.com. Check your Booking.com extranet for further information.</div></div>
==Multiple Rates at Booking.com==
Booking.com can support more than one price per room for example to send prices for different occupancies, minimum stays, meal options or refundable and non-refundable prices. There are two options:
'''1<embedvideo service="youtube">https://youtu. Derived Prices'''be/rsqRWgawcWU</embedvideo>
Booking=After the connection is activated=<div class="warning">{{#fas:exclamation-triangle}} Changes to availability and prices will be instantly sent to the channel.com can auto calculate different occupancies from one standard rate. This rate is either Changes for settings for the base example minimum stays, or for the maximum occupancy quantity of a specific room. The system then automatically adds rooms or subtracts a percentage price per person when the occupancy increases or decreasesmultiplier will send with the next update. Click on "Update" if you want to push them through instantly. </div> ==Communication with guests==You can communicate with Booking.com guest directly from Beds24.
Talk to your You can view all messages which Booking.com rep about how to best set this up (either a base rate to add makes available from the "API Messages" component on to or a maximum occupancy rate to subtract the DASHBOARD and individual communication from)the "Messages" tab in the booking.
'''2Currently messaging with guests from Booking.com has following limitations: *Guests must click on "View Messages" in the email to login to Booking.com and answer from there.*If a guest hits "reply" on E-mail they received from Booking.com, Booking.com does not send the reply to Beds24 and will also not make the reply available in Booking.com. *Booking.com does not allow links in messages. Use attachments instead. Multiple Rate Ids'''
BookingProperties can send messages to guests within the following time frames:*From the time of booking until 7 days after the guest checkout.*From the time of booking until 7 days after the booking is cancelled.com can set up multiple rate ids for each room*If the guest messages about the booking, each with prethe property gets an additional 14-defined day window to reply to the guest irrespective of when the booking conditionswas cancelled or when the guest checked out. Beds24 *Currently, guests can send a different price messages to each Booking.com rate ID. [[Setting_Prices_for_Booking_Channels#Mapping_channel_rate_codes|Please use these instructions]]properties from the time of booking until 66 days after the checkout.
==Price Multiplier==If you want to add a multiplier to your prices, for example because the channel requires a different currency to your Beds24 currency, add a '''*To use this function''' followed by the multiplier number to your hotel id.
For example #Add the component "API Messages" to your [[:Category:Dashboard|DASHBOARD]]#To send Auto Action Emails via messaging set "Send Message" on the "Messaging" tab in the Auto Action to one of the API options.#Bookings need to be in a hotel id setting '''123456*1Property that is connected to Booking.23''' com to use the Message API, otherwise communication will multiply all prices by 1.23 sent for hotel id 123456. (ibe via Email.e. raised by 23%)Lower prices can be sent with a multiplier less than 1If you are not sure your connection has Message API, iplease log into Booking.ecom and and go to ACCOUNT > CONNECTIVITY PROVIDER. '''123456*0Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.85''' will send a price 85% of the normal price (ibeds24.ecom/images/6/69/Extranet-booking. lowered by 15%)png
To convert the price of bookings imported from the channel add a * after the multiplier, for example '''123456*1Booking.23*''' will divide the price of the booking by 1com allows .23jpg and .png attachments but no links or pdfs.
You can also <div class="warning">{{#fas:exclamation-triangle}} Ensure you do NOT use currency conversion template variablespecial characters in the auto action message text as this will breach the Booking. All currencies supported by com security checks, and the booking page currency selector can be usedmessage will fail to send.</div>
Example: *[CONVERT:IDR-EUR] will convert Indonesian Rupees ==Manage bookings=====Credit cards, charging virtual credit cards & payments ===Credit card details are imported and shown on the "INVOICE" tab of the booking. If not please refer to Euros"Missing credit card details" in "Troubleshooting" section below.
Example: *[CONVERT:IDR-EUR][/]0Bookings with payments collected by Booking.85 com will convert Indonesian Rupees to Euros and send show the payment amount collected as a price 85% payment in the "Invoice" tab of the normal price (ibooking.e. lowered by 15%)
== Maximum number accepted bookings ==By default all all available rooms are sent to activated channels. In SETTINGS->CHANNEL MANAGER->CHANNEL INVENTORY limit the number of accepted bookings for this channel.'''Charge virtual cards automatically'''
==Activating==You Virtual cards can view the live availability and prices that will be sent set to Bookingbe auto charged at the date they become valid.com before or after activating using the To use this option set "View actual dataAuto Process Virtual Cards" button.= Yes
[[ImageFor Booking.com virtual cards you can set to adjust the charge automatically to the full amount available on the card at the time it is charged. To do so create a rule with these settings and specify it in the booking.com "Virtual Card Payment Rule" setting:booking13.png|450px|link=]][[Media*Funds Source:booking13.png|view large]]Virtual Card*Payment value adjustment = choose any except for "None"
1) Import existing bookings from BookingA payment rule can be specified to be attached to the pending payment, the payment rule can further manage the conditions to collect the payment, for example it could specify to use virtual cards only and not a guest card. [https://wiki.beds24.com /index.php/Stripe_Channel_Virtual_Cards#Set_up| Click here for more details]
Make sure the "Bookings" check box for each mapped room is ticked and saved and then click the "Import existing bookings" button.'''Charge virtual cards manually'''
[[Image:booking15If you manually charge virtual credit cards please note that they can only be charged after the activation date.png|450px|link=]][[Media:booking15.png|view large]]
If for any reason your existing bookings do not import===Report No-shows, invalid cards, date changes guest misconduct, request cancellations or restrict channel modifications===You will see buttons in the dates could be reopened and resold. To prevent this import "Details" tab of the bookings via CSV.which allow you to *Report No-shows*Report invalid cards*Report date changes *Report guest misconduct*Request the booking to be cancelled
a. Export your bookings as CSV from booking.com b. Go If you do not want to httpsallow channel modifications by default you can change the setting for "Allow Channel Modifications" value" in {{#fas://api.beds24.com/csv/putbookingcomcsv.php and import the csv file to Beds24. cog}} (SETTINGS) Follow the instructions on the page carefully so they import to the correct roomsCHANNEL MANAGER.
If this is also unsuccessful, block ===Info Codes for relevant information===Info Codes in the booked dates in "Info" tab of the booking show you relevant information about the beds24 calendar. Please note that in this case cancellations booking and modifications will not be imported automaticallythe guest.
2) Make sure your inventory is correct in Beds24. Check existing bookings in Booking.com imported and dates blocked by other sources are blocked in Beds24. Dates can be blocked by either entering a booking manually into Beds24 for those dates or using the inventory and override functions on the control panel calendar for those dates. Failure to do this could allow new bookings on dates you are not available. All available dates in Beds24 will be sent to Booking.com as available for new bookings.
[[Image:Booking_com_12.png|450pxBOOKINGCOMCARD|link=]]invalid card reported to Booking.com[[Media:Booking_com_12.png|view large]]-
3| BOOKINGCOMFLAG| Booking.com general info flag (Genius/no credit card) Enable the connection in Beds24 by ticking "Inventory and Rates" for each mapped room and saving. The "Bookings" checkbox should already be ticked but tick it as well if it is not ticked and bookings should be imported.|-
[[Image:bookingcomactivate.png|450pxBOOKINGCOMVIRTCARD|link=]]Booking.com sent a virtual card[[Media:bookingcmactivate.png|view large]]-
4) When all the set up in Beds24 is correct you can make the final step to enable the connection (go live) | BOOKINGCOMBANKTRANS| booking paid via bank transfer from the Booking.com extranet.|-
[[Image:bookingconfirm.png|450pxCARDTOSTRIPE |link=]]card details were sent to Stripe[[Media:bookingconfirm.png|große Ansicht]]-
5) When you go live your rates and inventory will be deleted |STRIPEPAYMENT| payment imported from Booking.com and a full reload will occur from your Beds24 Inventory.Stripe|-
You can use the "Update" button on each room |STRIPEFAIL| card could not send to speed this up. Your bookings will not be deleted from Booking.com but make sure the dates are blocked in Beds24 before going live so they will not be reopened.Stripe|-
6) Once updated, |CARDEXPIRES| added when the card expires before check all your values -in the Booking.com extranet for correctness and if required make any adjustments to the settings to fix.|-
7) Channel collect payments will be shown in the booking invoice if SETTINGS->CHANNEL MANAGER -> “Import Channel Collect Payments” is set to “Yes”.|}
8) You can allow cancellation fees and commission values to overwrite ===VAT value on extra items===If an extra item name in the booking values when cancelled by channel if SETTINGS->CHANNEL MANAGER -> “IImport Cancel Fees” is set to “Yes”matches the name of an upsell item for the property, the VAT value of the upsell item will be used.Otherwise, the VAT value defined in the Property booking rules will be used.
The channel manager will close =Troubleshooting===Common issues==<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >"Room code is not unique" warning when saving in Beds24.</div><div class="mw-collapsible-content">Each Booking.com room id is unique and can be mapped to only one room in Beds24. If you enter the same Booking.com room id more than once the room on all dates which do not have a valid price available for sending updates will overwrite each other causing inaccurate information being sent to bookingBooking.comwhich will cause overbookings. Make sure you have prices for the complete range of dates you are sending (1 year or 2 years)</div></div>
2) <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >No Room code is not uniquecodes are available</div><div class=" warning when saving in Beds24mw-collapsible-content">During the Setup of your connection, click on 'Get the Booking.com Room and Rate Codes for this "Property Code"'
Each You will see the list of Rooms/Rate codes returned from Booking.com room id is unique and can be mapped to only one room in Beds24. If you enter the same Booking.com room id more than once does not make any rooms available. If you are sure you have rooms please forward the room updates will overwrite each other causing inaccurate information being sent RUID to Booking.comsupport and ask them to check why they do not return any rooms.</div></div>
3<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >The room is being unexpectedly closed at Booking.com</div><div class="mw-collapsible-content">The channel manager will close the room on all dates which do not have a valid price available for sending to Booking.com. Make sure you have prices for the complete range of dates you are sending (1 year or 2 years) Missing Credit Card Details.</div></div>
4) Daily prices and prices <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >Deleting a rate or price in Beds24 will not delete the price in Booking.com</div><div class="mw-collapsible-content">If you need to close a rate at Booking.com, make the rate id unbookable at Beds24, for example by closing the Room, Double room or removing the price and Single occupancy can be mapped wait for it to update at Booking.com. Only once the rate has closed at Booking.comit is safe to remove it from Beds24.
These You can be mapped close a rate at booking.com by making sure there is no price for it on the dates to Bookingclose in Beds24.com rate id's and will use As long as the booking conditions of that rate id. Extra person and extra child prices within has at least a Beds24 Rate and discounts set price for 1 day in a Rates Discount section are not able to export to Booking.com or the next year, all the other channelsdates without prices will be closed.
==Manage Bookings==This screenshot shows specific settings Note that if there is no price on any day at all for bookings from Booking.com: [[Image:bookingcom_manage.png|800px|link=]][[Media:bookingcom_manage.png|view large]] If you want to a rate, this will not allow channel modifications by default you can change necessarily close the setting for "Allow Channel Modifications" value" rate, in SETTINGS->CHANNEL MANAGER. If you need a different invoice template for the bookings from this channel you can use the [[Invoicees|invoicee]] functioncase no information will be sent and whatever data is in Booking. Enter the ID number of the invoicee and all incoming bookings from the channel com will be assigned to this invoicee (it does not change existing bookingsremain. <embedvideo servicespan class="" style="youtubecolor: #f3e504; font-size: 150%;">https{{#fas://youtu.be/qfwM2SiiLI8lightbulb}} </embedvideospan> <span style==Promotions==Promotions can set up, viewed and changed in SETTINGS"font-CHANNEL MANAGER-BOOKING-COM-PROMOTIONS. If you add or change a promotion use weight: bold;" >Tip</span> Click on the context help (? icons next "View Price Data" Button to the settings) for instructionscheck which prices and availability will send. <embedvideo service="youtube"/div>https://youtu.be/T-I3CnXnvZQ</embedvideodiv>
'''Room is not active''' Booking.com has not activated Either adjust your price in Beds24 or try to change the room for selling. Please ask limitation at Booking.com to activate it and check the room id is correct.</div></div>
You cannot set closed_as_last_night for a child rate 123456789, since they are automatically set based on Rate Relations /messageIt is not possible to send prices for this rate plan as it is Derived/calculated from another Rate Plan by Booking.com. *'''hotel Option 1'xxxxx' not allowed for user BA'*Go to Booking.com Extranet, go to Rates & Availability and click 'Edit' on the Rate id identified in the error message, then 'Edit' the Price, and select 'Setup as a new rate plan'. Click Save. View the details in this short video :-bookingautomationadminhttps://screenpal.com/watch/c0lV6CVmFNd*'''Option 2''' Check if you have received *Go to {{#fas:cog}} (SETTINGS) > BOOKING.COM > MAPPING and select a notification valid Rate Plan id from Booking.com that the connection is ready'get codes' list. *If not please check Go to Prices > Channel Mapping enter the Rate id in the BookingSearch box and click on the Daily Price/Rate and make sure the correct booking.com extranet that rate id is selected from the connection has been requested'get codes' list. *If yes please check Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Daily Price/Rate untick Booking.com hotel and remove the Rate plan id you have entered is correct and does not have blank spaces.</div></div>
'''rate is not active''' <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > RATE_EDITABLE_ONLY_ON_EXTRANET</div><div class="mw-collapsible-content">You are trying to send prices for update a Booking.com non-XML rate code which is not active. You can only send prices for active Log into your Booking.com extranet remove the rate codes. You will see your active rate codes when you click on "Get Codes". Make sure you only map these rates in you channel manager settings, daily prices and rates. </div></div>
'''rate does not exist''' <div class="mw-collapsible mw-collapsed"><div You are trying to send prices for a Booking.com rate code which class="headline-collapse" > Room reservation does not exist. You can only send prices for active belong to this hotel reservation</div><div class="mw-collapsible-content">The booking was already cancelled in Booking.com rate codes. You will see your active rate codes when you click on "Get Codes". Make sure you only map these rates in you channel manager settings, daily prices and ratesbefore the Channel synchronisation. </div></div>
'''Not allowed to update Single Use Rate 1. The Booking.com connection for Room'''the property does not allow the use of the messaging API. Please log into Booking.com requires the bed price be sent and and go to them ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking.png 2. You have assigned or moved the booking into a room price. Therefore they do not accept a single price for that is in a dorm. Set "Booking.com Rate Type"= One Pricedifferent property than originally booked. If you want to send a single price for other rooms ask use messaging with Booking.com you can move/assign booking only to set up a "Single" rate id for theserooms in the same property as the one originally booked.</div></div>
3) Single occupancy prices must be activated within booking.com if you are sending them <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >This account doesn't have access to multi person room ratesthis property. They can be disabled by setting "Rates," code":"FORBIDDEN"</div><div class= "Full Onlymw-collapsible-content">Log into Booking.com and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking.png
4) For bookings imported through <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you use dependencies you can only assign the button "Import upcoming bookings" Booking.com will only send into a summary of the booking, not room in the full information. The full information can still be accessed in same property as the room which is mapped to Booking.com extranet. New bookings made after activation will include full booking information.</div></div>
5) Deleting a rate or price in Beds24 will <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >You cannot mark credit card as invalid since the property has not delete the price in passed trust verification checks'''</div><div class="mw-collapsible-content">Booking.com. If does not allow you need to close a rate at Booking.com, make the rate id unbookable at Beds24, for example by closing the room or removing the price and wait for it to update at Booking.commark credit cards as invalid because you have not passed their trust verification process. Only once the rate has closed at Please contact your Booking.com it is safe to remove it from Beds24Account Manager.</div></div>
You can close a rate at booking<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >Connections to fix: 0</div><div class="mw-collapsible-content">Booking.com incorrectly show this error in the Booking.com by making sure there Extranet. There is no price for it problem at all and you should ignore the rest of the text on the dates to close in Beds24screen.As long as the rate has at least a price for 1 day in the next year, all the other dates without prices will be closed.</div></div>
If you have multiple rates at booking.com, the other rates can continue to be available by giving them prices<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >OCCUPANCY_EXCEEDS_MAX_PERSONS</div><div class="mw-collapsible-content">Room 12345678 has a maximum occupancy of 4.You cannot set an occupancy_price for an occupancy of 5 for rate 123456783
Note Check that if there "Max guests" set in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP is no price on any day at all the same as the occupancy you have set for a rate, this will not necessarily close the rate, in this case no information will be sent and whatever data is room in your Booking.com will remainextranet.</div></div>
You can always see =Disconnect=*Set 'Enable' to 'Disable' this will stop Beds24 sending data to Booking.com. This will not remove the data being sent with from Booking.com and it will still be bookable.*To completely disconnect the channel manager please log into your Booking.com extranet and click on the "View Actual Data" Account icon in the top right-hand corner. Select Channel Manager from the drop-down menu. Click the Deactivate button in to cancel the channel managerconnection to Beds24.
6) Bookings with payment collected by booking= FAQ =<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > I have multiple Booking.com hotel ids. How do I set this up?'''</div><div class="mw-collapsible-content">Beds24 can handle multiple properties in one account. You will show the payment amount collected as need a payment property in Beds24 for each property you have on Booking.com so you can connect them so each Booking.com property ID or hotel ID requires one property in the booking invoiceBeds24.</div></div>
If for some reason you need to make Otherwise bookings coming from a channel should be modified by the channel. Just changing the status of a change booking in Beds24 and do not want the channel to override it, you can set "Allow Channel ModificationsCancelled" = No ("Details" tab of will not cancel the booking")in Booking. If you have changed the room you com and can set "Allow Channel Modifications" = All but not room changescause a double booking.
=== How If for some reason you need to make a change in Beds24 and do not want an update from the channel to override it, you can I access credit card details?set "Allow Channel Modifications" === This is how No ("Details" tab of the booking"). If you have changed the room you can [[View_Credit_Card_Details| view credit card details]]set "Allow Channel Modifications" = All except room changes. Booking.com may sometimes withhold the credit card number or CCV unless If you specifically request they are sent to you. Contact your Booking.com rep if do this is occurring and you require this information will need to always be sentmanage all changes manually.</div></div>
<div style="display:none">
Rate Plans
If you have daily prices:
One rate plan per offer which is activated for Booking.com. The rate IDs are auto populated in the "Booking.com" rate code field of the daily prices.
If no daily price is actiavated for Booking.com i.e. because rates are used
One rate plan is created. The rate ID gets auto populated in SETTINGS->CHANNEL MANAGER-BOOKING.COM.
Meals
If you offer meals you can set these in SETTINGS-CHANNEL MANAGER-BOOKING.COM-SPECIFIC PROPERTY CONTENT in "Custom".
'''1. Types of breakfast available'''
BREAKFASTTYPES
CO = Continental
IT = Italian
EN =/Full english
VE = Vegetarian
VG = Vegan
HA = Halal
GF = Gluten free
KO = Kosher
AS = Asian
Example:
BREAKFASTTYPES CONTINENTAL ASIAN
In this example Booking.com will show that you offer Continental and Asian breakfast.
'''2. Meal prices'''
BREAKFASTFEE
LUNCHFEE
DINNERFEE
Example:
BREAKFAST 10
In this example guests will be able to book breaffast for the price of 10 at Booking.com.
All feature codes
1. Property features (hotel amenity codes)
HEATING
AIR_CONDITIONING
ELEVATOR
HYPO_ALLERGENIC_ROOM_AVAILABLE
DECK_PATIO_UNCOVERED
SUN_TERRACE
GARDEN
BBQ_PICNIC_AREA
OUTDOOR_FURNITURE
OUTDOOR_FIREPLACE
PARKING_INCLUDED
PARKING_POSSIBLE
PARKING_PAID
PARKING_INDOOR
PARKING_VALET
PARKING_DISABLED
EV_CHARGER
SAFE
LOCKERS
BUSINESS_CENTER
BAR
GROCERY_SHOPPING_SERVICE
RESTAURANT
ROOM_SERVICE
SHARED_KITCHEN
SNACK_BAR
VENDING_MACHINE
PETS_CONSIDERED
PETS_NOT_ALLOWED
PETS_SERVICE_ONLY
BEACH
BEACH_PRIVATE
BEACH_FRONT
SKI_IN
SAUNA
POOL
POOL_HEATED
POOL_INDOOR
STEAM_BATH
SOLARIUM
AIRPORT_SHUTTLE_POSSIBLE
AIRPORT_SHUTTLE
CLEANING_INCLUDED
CONCIERGE
RECEPTION_24_HOUR
SHOP
LAUNDRY
IRONING_SERVICE
TROUSER_PRESS
SHOE_SHINE
NEWSPAPER
EXPRESS_CHECK_IN_OUT
CAR_RENTAL
GIFT_SHOP
MEETING_BANQUET_FACILITIES
BAGGAGE_STORAGE
EVENT_TICKET_SERVICE
PUBLIC_TRANSPORT_TICKETS
TOUR_DESK
GAMBLING
GAME_ROOM
TV_ROOM
BOOKS
TABLE_TENNIS
POOL_TABLE
BICYCLE
CYCLING
FISHING
FITNESS_ROOM
GOLF
HIKING
HORSE_RIDING
WATER_SPORTS
WIND_SURFING
KAYAK_CANOE
SCUBA_OR_SNORKELING
SNORKELING
SKIING
SKI_STORAGE
SKI_SCHOOL
SNOW_SPORTS_GEAR
TENNIS
TENNIS_EQUIPMENT
SQUASH
BADMINTON_EQUIPMENT
DARTS
MINIATURE_GOLF
SMOKING_NOT_ALLOWED
NON_SMOKING_ROOMS
SMOKING_AREAS
CHILDREN_WELCOME
PLAYGROUND
BABYSITTING
2. Room (room amenity type codes )
AIR_CONDITIONING
AIR_CONDITIONING_INDIVIDUAL
CEILING_FAN
BATHROBE
HAIR_DRYER
HEATING
HEATING_INDIVIDUAL
MINIBAR
SLIPPERS
TOILETRIES
WAKEUPCALL
ROOM_SOUNDPROOFED
ROOM_CONNECTING
ROOM_NON_ALLERGIC
TELEPHONE
TELEPHONE_CORDLESS
TELEPHONE_CELL
ALARMCLOCK
CLOSETS_IN_ROOM
CLOSETS_MULTIPLE
CLOSET_SEPARATE
IRON
LUXORY_LINEN
SAFE
SAFE_LARGE
INTERNET
WIFI
TV
CABLE
SATELLITE
VIDEO_GAMES
VIDEO_LIBRARY
VIDEO_ON_DEMAND
TV_COLOR
TV_HD_32_PLUS
TV_PAY_PER_VIEW
MOVIES
MOVIES_FREE
BLUERAY_PLAYER
CD_PLAYER
DVD
RADIO
RADIO_SATELLITE
IPOD_DOCKING_STATION
VIDEO_GAME_PLAYER
KITCHEN
KITCHEN_FULL
KITCHENETTE
COFFEE_MAKER
DISHES_UTENSILS
DISHWASHER
GRILL
IRON_BOARD
KITCHEN_SUPPLIES
MICROWAVE
OVEN
REFRIGERATOR
REFRIGERATOR_WITH_ICE
REFRIGERATOR_MINI
SILVERWARE_UTENSILS
STOVE
TOASTER
WASHER
DINING_ROOM_SEATS
TABLES_AND_CHAIRS
SOFA_CHAIRS
SITTING_AREA
POOL_PRIVATE
FIREPLACE
DESK
DESK_LARGE
DESK_WITH_LAMP
DESK_WITH_POWER
DESK_WITH_CHAIR
COMPUTER
FAX
LAPTOP
BAY_VIEW
MOUNTAIN_VIEW
OCEAN_VIEW
no edit summary
[[Category:Channel Manager]]
[[Category:Error Messages from ChannelsBooking.com]][[Category:Set up Instructions]Troubleshooting] ''Synchronising Beds24.com with your [https://join.booking.com/index.html?aid=3000042&utm_source=connectivity_providers&utm_medium=Email&utm_campaign=NPIN_property%20referral Booking.com] account''
<div class==General==*You need an account with "heading">Booking.com '''If you do not yet have a Booking.com account you can sign up : Synchronize Bookings, Prices and Availability</div> This page is about the menu [https{{#fas://joincog}} (SETTINGS) CHANNEL MANAGER > BOOKING.bookingCOM > MAPPING and explains how to export prices, availability, rules and import bookings, modifications to bookings and cancellations for existing listings on Booking.com/index.html?aid=3000042&utm_source=connectivity_providers&utm_medium=Email&utm_campaign=NPIN_property%20referral here]'''.
<div style="display:none"> <div class=Capabilities==*Beds24.com can export Inventory*Beds24.com can export Minimum Stay*Beds24.com can export Maximum Stay*Beds24.com can export Closed to Arrival and Closed to Departure*Beds24.com can export Multiple Rates*Beds24.com can import Bookings*Beds24.com can import Booking Modifications and Cancellations*Beds24.com can add a multiplier to export prices.*Importing modifications or cancellations can be disabled for individual bookings. *Invalid cards and no-shows can be reported to Booking.com from the "Detailssummarybox" tab of the booking. If you use Stripe you can set in SETTINGS->CHANNEL MANAGER to automatically report invalid cards to Booking.com.*Promotions can When all of your prices, and rooms are set up, viewed and changed ==Limitations==If in Beds24 you export inventory you will also need to export rates from Beds24, rates can not be set within start the integration with Booking.com extranet.:
__TOC__=What you should know and do before getting started=<div class="bluebox">'''Credit CardsAs a longstanding Booking.com Premier Partner Beds24 can offer you advanced functionality and many convenience functions. Once set up you can manage everything directly from Beds24 which will save you time and make working with Booking.com really easy. '''
All of your prices, rooms, and bookings from other sources must be set up in Beds24 before you connect:*The prices you want to send to Booking.com need to have Booking.com activated under "Channels"*Beds24 can not import past booking from before Booking.com was connected as a distribution channel. You can add these manually in the Calendar, via the "Add booking" button at the top or import them from a .csv file in {{#fas:cog}} (SETTINGS) > PROPERTIES*Your rooms and room types in Beds24 have to match your set up in Booking.com. If you sell rooms individually at another channel or your own web site website and want to sell them on Booking.com as a "roomtyperoom type" with a quantity of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]].</div>
==Capabilities and Limitations=='''DormsWith this connection you can:'''*send prices and availability **send multiple prices**add a multiplier to mark prices up or down**create Booking.com rate plans if you want to add additional pricing options*send restrictions**send minimum stay**send maximum stay**send closed to arrival and closed to departure*import and manage bookings**import new bookings, modifications to bookings and cancellations (importing modifications or cancellations can be disabled for individual bookings)**report no-shows date changes and guest misconduct to Booking.com **report invalid cards to Booking.com. If you use Stripe you can set to automatically report invalid cards to Booking.com (go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER to activate this option)*create and manage Booking.com promotions*view reviews and react to reviews
'''Limitations:'''*Extras taxes and fees will not automatically send or update. Set/change these in your Booking.com requires the bed price be sent Extranet unless you want to them as the room pricemanage your full Booking.com content from Beds24. Therefore they do not accept a single price for a dorm*Beds24 imports only confirmed bookings. Make sure If you have set to only accept "Requests"you will need to accept the booking in your Booking.com Rate Type"= One Priceextranet and they will import once they are confirmed. *Changes to availability and prices will be instantly sent to the channel. If you want Changes to send a single price settings for other example minimum stays, or quantity of rooms ask Booking.com or the multiplier will send with the next update but you have the option to set up a "Single" rate id for thesepush them manually if you require an instant update.
== Set Up Prices for Booking.com==Setting up Our connection with Booking.com supports '''Occupancy Pricing (OBP)''' so Beds24 can send a price for each occupancy defined in your prices in Beds24. We will automatically set all newly connected properties to "Occupancy Pricing (OBP)" which also allows you to just send one price per day for the connection is full occupancy. *If you use Daily Prices, a 4 step processprice for each date and occupancy will be sent. Multiple occupancy prices can send on each rate plan. Extra person price in the daily price will send. [[:Category:Daily_Prices|See this tutorial on how to use daily prices]].*If you use Fixed Prices, 1 person, 2 person and room price will send. The room price will send for specified occupancy. Multiple fixed prices with different occupancies can send on same rate plan. <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the Fixed Prices can not be sent. *If you currently use '''RLO (derived) prices''' for different occupancies on Booking.com:*#If you want to keep RLO pricing, the Beds24 prices you want to send to Booking.com need to to be the right price for "base number of guests" in Booking.com so Booking.com can calculate correctly.*#If you want to send prices for different occupancies from Beds24, contact Booking.com and ask them to remove all linked prices. Then change your pricing model in Beds24 to "Occupancy Pricing".
4. Complete the rest of the on screen instructions.
<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 2) Click : Enter your Booking.com property ID</div><div class="mw-collapsible-content">#Copy your Booking.com hotel ID and paste it into the Start button and search for BEDS24."Hotel Id " field#Press SAVE</div></div>
<embedvideo servicediv class="youtubemw-collapsible mw-collapsed">https<div class="headline-collapse" > Step 3:Map your rooms <//youtudiv><div class="mw-collapsible-content">#Click on the "Get Code" link next to the room id setting, a list of room Ids will be retrieved from Booking.com and displayed#Choose the Booking.becom room you want to map to the Beds24 room and click on it#Check the correct room Id has been copied to the room id setting#Press Save</VYzWI-PDVYkdiv></embedvideodiv>
<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >
Step 7: Check what will send to Booking.com
</div>
<div class="mw-collapsible-content">
#Click on the "Price Data" Button to check which prices and availability will send.
#If you have multiple room types repeat for each room.
</div></div>
<embedvideo servicediv class="youtubemw-collapsible mw-collapsed">https<div class="headline-collapse" > Step 9:Activate the connection<//youtu.be/div><div class="mw-collapsible-SbeMMSk8wc</embedvideocontent">When you activate the connection Booking.com will remove your prices and availability from their system and replace them with the prices and availability sent from the channel manager.
<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >
Step 10: Remove Auto-Replenishment (optional)</div>
<div class="mw-collapsible-content">
Beds24 will automatically reopen rooms when you have availability. If you have Auto-Replenishment enabled, Booking.com will not wait for the update sent from Beds24 but will automatically re-open the closed room when a guest cancels even if you have a booking from another source. You can opt-out of the feature by following these steps:
*Log into your Booking.com account
*Click on the Rates & Availability tab
*Go to the Settings symbol on the top-right corner of your Calendar
*Click on Auto-Replenishment
*Under Calendar Settings, click "No" to turn off the Auto-Replenishment feature
</div></div>
The connection is working if and your property is selling if
*you do not receive any erros
*you see Connection Status: XML Active and Hotel Status: Open / bookable
*you are not receiving error messages
*the display in the channel is correct.
You and your guests will see the messages in Booking.com Messaging Center.
<div class="warning">{{#fas:exclamation-triangle}} If you do not have use dependencies you can only assign the appropriate rate ids you need bookings into a room in the same property as the room which is mapped to request Booking.com to add them.</div>
<div class="warning">{{#fas:exclamation-triangle}} This option is available for customers who use [[Stripe|Stripe]]. If you set "Virtual Cards" = Yes without Stripe activated the system will create a pending payment which can not be collected.</div>
{| class="wikitable"
! scope="col"| Code
! scope="col"| Use
|-
== Check Connection =Different invoice templates ===The connection is working if If you are not receiving error messages and the display in need a different invoice template for the bookings from this channel is correct. If you are receiving error messages check in the "Common Errors" section why you are receiving can use the error and how to fix it[[Invoicees|invoicee]] function.
== Updates Reviews==Changes to availability and prices will be instantly sent to To access Booking.com reviews from your DASHBOARD unlock the channel. Changes for settings for example minimum stays, or quantity of rooms will send with DASHBORAD click on the next update. Click hamburger menu then on "UpdateExtentions" if you want to push them through instantlyand add the Booking.com Review Module.
==Virtual Credit Cards Create and manage Booking.com promotions==Virtual cards Promotions can be set to be auto charged at the date they become valid created, modified and deactivated in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING-COM >PROMOTIONS. This option is available for customers who use [[StripeBooking.com:_Promotions|StripeClick here for more information and setup instructions.]].
==Manage or add Booking.com Rate Plans==To manage your rate plans go to [[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > RATE PLANS]]. If you manually charge virtual credit cards please note that they want to offer multiple price options for example a non-refundable rate or your rate plan contains meals you can only be charged when they become validalso create additional rate plans.
== Setup ProblemsLimit the maximum number accepted bookings if you do not want to offer all rooms ==1By default, all available rooms are sent to activated channels. In {{#fas:cog}} (SETTINGS) The room is being unexpectedly closed at booking CHANNEL MANAGER > CHANNEL INVENTORY limit the number of accepted bookings for this channel.com
<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" > Messages from Auto actions are not visible in Booking.com message centre'''
</div>
<div class="mw-collapsible-content">
Ensure you do not have any special characters in the message text that could fail the Booking.com Security checks. (For example do not use * or @ in the message text).
</div></div>
<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >Credit card details are missing in Beds24
</div>
<div class="mw-collapsible-content">
When Booking.com sends the credit card number it will be available in the "Payments and Charges" tab of the booking unless it has been stored in a third party system such as Stripe.
The encoded CVC number is available from the booking notification email sent to the host as the line labelled Security Code. Enter the Security Code value from the email into the booking to view the CVC.
*If there is no Security Code item in the host notification email, the CVC was not collected or sent for this booking. Please ask Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to collect you. Contact your Booking.com rep if this is occurring and send it to Beds24 if you require itthis information.
*If credit card details are always missing and you require them, please ask Booking.com to collect and send credit card details to Beds24
*If Booking.com normally sends credit card details but did not do so for a specific booking and you always want a card as security, please ask Booking.com to exclusively accept bookings with a credit card number.
</div></div>
If you have multiple rates at booking.com, the other rates can continue to be available by giving them prices.
==Common ErrorsError messages==
Any errors reported by Booking.com will be emailed to you with the error message as returned by Booking.com.
The error message usually includes information about the date, rate or room with the problem and a brief description.
Below are common error messages and how to fix them.
<div class="mw-collapsible mw-collapsed"><div '''Access class="headline-collapse" > Hotel access denied while trying to get rooms for hotel XXXXXX '''</div><div class="mw-collapsible-content"> Check if you have received a notification from Booking.com that the connection is ready. *If not please check in the Booking.com extranet that the connection has been requested. *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces. '''Access denied''' Log into Booking.com and activate the connection as described under *Click on "ActivateConnection Status" step 4 and make sure you have confirmed to check that the connection with Beds24.is properly activated.</div></div>
<div class="mw-collapsible mw-collapsed"><div '''Updating availability hasn't been enabled for hotel 0000'''class="headline-collapse" > OBP_PRICING_PASSED_FOR_LOS_RATE, OBP_PRICING_PASSED_FOR_RLO_RATE, OBP_PRICING_PASSED_FOR_DEFAULT_RATE, OBP_PRICING_PASSED_FOR_SINGLE_USE_RATE</div><div class="mw-collapsible-content"> You have not activated the connection in the booking.com extranet. Please log into Send us a Support Ticket, so we can correct your booking.com extranet and activate the connectionpricing model.</div></div>
<div class="mw-collapsible mw-collapsed"><div '''Not allowed to update Single Use Rate for Room'''class="headline-collapse" > INVALID_USE_OF_SINGLE_OCCUPANCY</div><div class="mw-collapsible-content"> Booking.com have does not activated allow you to send a single occupancy price for the room. Either ask Booking.com to allow a single price or set Set "Booking.com Rate Type"= One PricePer Day Pricing</div></div>
<div class="mw-collapsible mw-collapsed"><div '''Rooms to Sell were class="headline-collapse" > NOT_A_VALID_OCCUPANCY</div><div class="mw-collapsible-content">Check that "Max guests" set below the Minimum Contracted rooms for these dates'''in {{#fas:cog}} (SETTINGS) You have agreed to supply a minimum number of rooms to Booking.com on PROPERTIES > ROOMS > SETUP is the mentioned dates and Beds24 is trying to update them to a number lower than your agreed minimum. Booking.com have ignored same as the Beds24 values on those dates and used your agreed minimum instead. *Make sure occupancy you have valid rates set for the mentioned dates and no bookings from other sources *Beds24: change room in your inventory to send the allotment you have guaranteed Booking.comextranet. *Booking.com: Ask Booking.com to remove the guaranteed allotment</div></div>
<div class="mw-collapsible mw-collapsed"><div '''Rate is not active'''class="headline-collapse" > WARN_PRICE_TOO_LOW_LIMIT and WARN_PRICE_TOO_HIGH_LIMIT</div><div class="mw-collapsible-content"> You do not have an active Booking.com rate id with this number. Please double check your rates and daily considers the price you want to send varies significantly from the prices and select a valid which are already in Booking.com rate id from , or if it’s outside the accepted threshold – the minimum being €5 and the maximum being €50,000 (or the list equivalent in 'get codes'the local currency).
<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Not allowed to update Single Use Rate for Room'''Rate 123456 cannot be updated via XMLor '''CANNOT_SET_SINGLE_USE_RATE This rate has </div><div class="mw-collapsible-content">Booking.com have not been activated a single occupancy price for channel managementthe room. Ask Either ask Booking.com to activate allow a single price (set up a "Single" rate id) or set "Booking.com Rate Type" = Per Day Pricing If itis a dorm: Booking.com requires the bed price be sent to them as the room price. Therefore they do not accept a single price for a dorm. Set "Booking.com Rate Type" = Per Day Pricing and make sure to set your prices in all rates as a room price (and not as a single price).</div></div>
<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Rate is not active''' or '''RATE_NOT_ACTIVE'''Did not set Close Room or '''RATE_NOT_ACTIVE_FOR_ROOM''' or 'XY for Rate Category 'ZZ' because of remaining Minimum Contracted Rooms on dates.....RATE_DOES_NOT_EXIST'''</div><div class="mw-collapsible-content"> You do not have guaranteed and to have a minimum an active Booking.com rate id with this number of rooms to sell on . You can only update Booking.com but the channel manager is sending a lower quantity than contractedRate Plans which show when you click on 'Get codes'. *Make sure you have valid rates for Go to Prices > Channel Mapping enter the code from the mentioned dates error message Search box and no bookings from other sources *Beds24: change your inventory to send click on the minimum contracted rooms priceand and selcet and ID which you have guaranteed Bookingsee when you click 'Get codes'.com *Please double check your Fixed prices and Daily prices and select a valid Booking.com: Ask rate id from the list in 'get codes'. You can only send prices for active Booking.com to remove the minimum contracted roomsrate codes. </div></div>
<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Room is not active'''Rate does not existor '''ROOM_NOT_ACTIVE</div> You have added a number which is not a valid Booking.com rate id into the field in the <div class="Channelsmw-collapsible-content" tab of a rate/daily price. > *Open your rates (Channel Tab) and make sure the correct booking.com rate id is selected from the You can only update rooms which show when you click on 'get Get codes' list. *Open your daily prices (Enable list) and make sure the correct bookingIf you do have a room with this ID ask Booking.com rate id to activate it. It is selected from the 'get codes' listactivated when you see it when you click on "Get Codes". </div></div>
<div class="mw-collapsible mw-collapsed"><div '''hotel 'xxxxx' not allowed class="headline-collapse" > RATE_IS_A_SLAVE_RATE</div><div class="mw-collapsible-content">You cannot set occupancy_price for user 'Beds24ProductionServer'''' Check if you have received a notification from Booking.com that the connection is ready. *If not please check in the Booking.com extranet that the connection has been requested. *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaceschild rate 123456789, since they are automatically set based on Rate Relations.
<div class="mw-collapsible mw-collapsed"><div '''roomclass="headline-collapse" > Message thread not found</rate combination is not active''' div><div class="mw-collapsible-content"> Your codes There are not correctly mapped. Check you have entered the right Booking.com mapping codes.two possible reasons:
<div class="mw-collapsible mw-collapsed"><div '''Room reservation does not belong class="headline-collapse" > Failed to post message: Message content failed to this hotel reservation'''pass security filters</div><div class="mw-collapsible-content"> The booking was already cancelled Ensure you do not have any special characters in the message text that could fail the Booking.com before Security checks. (For example do not use * or @ in the Channel syncronisationmessage text).</div></div>
<div class="mw-collapsible mw-collapsed"><div class=Notes="headline-collapse" >Message failed to send to reservation 12345678 - content or attachment is required</div><div class="mw-collapsible-content">There are two possible reasons:
1. There is no content in the language of the Guest (OR the default language you have set for your account,) Credit card details are imported and shown on in the "INVOICE" Messaging tab of the auto action that you triggered for this booking. If not please refer *Open the booking go to "Missing Credit Card Details" the Mail & Action tab and check the guest language. *Open the auto action and ensure you have text in Setup Problems abovethe Subject, Plain Text Field and HTML Field.
2) Multiple Rates - if you want to . Auto action should not send multiple prices for a room you must have a rate id for each rate message to the guest, go to the Messaging tab in Booking.com and a matching rate with the price Auto action and rate id setup in Beds24. See the Multiple Rates section above for more details.set 'Sending Message' = NO (or Internal) </div></div>
<div class==Disconnect==*Unticking "Inventory and Pricesmw-collapsible mw-collapsed" and ><div class="Bookingsheadline-collapse" will stop Beds24 sending data to >I have multiple Booking.comaccounts. How do I set this up? '''</div><div class="mw-collapsible-content">The system can handle multiple properties in one account. This will not remove It doesn't matter whether the data from Booking.com and it will still be bookable.*To completely disconnect the channel manager please log into your properties are in different Booking.com extranet and click on the Account icon in the top right-hand corner. Select Channel Manager from the drop-down menu. Click the Deactivate button to cancel the connection to Beds24accounts.</div></div>
<div class== FAQ =="mw-collapsible mw-collapsed"><div class=== "headline-collapse" >Will I receive notifications on new bookings?</div><div class=== "mw-collapsible-content">After you activate the channel manager the channel will stop sending notifications. You will receive them an Email notification from Beds24 insteadand you will also see new bookings on your dashboard provided you use the "Latest Bookings" module.</div></div>
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > Do guests receive a confirmation? '''</div><div class=== "mw-collapsible-content">The channel confirms the booking with the guest. Beds24 will not sent a an additional confirmation messageto the guest. If you want to send one as well an additional confirmation or welcome message for the guest you can set up an Auto Action Email.</div></div>
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > How do I modify or cancel a booking?'''</div><div class==="mw-collapsible-content">Bookings coming from a channel should be modified by the channel. Cancelling a booking in Beds24 will not cancel the booking in You can request Booking.com and can cause a double booking. Please ask booking.com or the guest to cancel the booking in Booking.com and or report changed stay dates from the "Details" tab of the cancellation will be sent to Beds24bookings.
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > How do can I add a promotion or special priceaccess credit card details?'''</div><div class=== "mw-collapsible-content">You This is how you can set up promotions directly in Beds24 [[View_Credit_Card_Details| view credit card details]]. Booking.com may sometimes withhold the credit card number or in the CCV unless you specifically request they are sent to you. Contact Booking.com extranetsupport if this is occurring and you require this information to always be sent. </div></div>
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > How do I add extra costs or feesa promotion for Booking.com?'''</div><div class=== "mw-collapsible-content">Extra Costs, e.g. tax, cleaning fee, service charge You can be set up promotions directly in Beds24 in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > PROMOTIONS or in the channels Booking.com extranet. </div></div>
<div class="mw-collapsible mw-collapsed"><div class== Can "headline-collapse" > How do I send different prices for different minimum stays add extra costs or for different numbers of guestsfees?'''</div><div class=== Yes. You can do this either with "derivedmw-collapsible-content" prices >Extras taxes and fees will not automatically send or multiple rates idsupdate. See Set/change these in your Booking.com Extranet unless you want to manage your full Booking.com content from Beds24. *Changes to availability and prices will be instantly sent to the "Multiple rates" section of this pagechannel. Chang</div></div>
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > Can I have multiple Booking.com hotel ids. How do I set this upsend different prices for different minimum stays or for different numbers of guests? '''</div><div class==="mw-collapsible-content">The system can handle multiple properties Yes. With "Occupancy Prices (OBP) Beds24 will send prices for each occupancy you have defined in one accountyour prices. Each Booking.com hotel requires one property in If you have different prices for different minimum stays Beds24will send these. </div></div>
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > What to do when I receive an overbooking?'''</div><div class=== "mw-collapsible-content">
*Check if you are receiving error messages by email or in the potential issues menu. Error messages need to be addressed immediately because they can mean the channel manger is able to make updates.
*Entering the same Booking.com room code in multiple rooms in Beds24 can cause overbookings. Check your set up for warnings.
*If you have Auto-Replenishment enabled, Booking.com will not wait for the update sent from Beds24 but will automatically re-open the closed room when a guest cancels even if you have a booking from another source. You can opt-out of the feature by following these steps:
**Log into your Booking.com account
**Click on the Rates & Availability tab
**Go to the Settings symbol on the top-right corner of your Calendar
**Click on Auto-Replenishment
**Under Calendar Settings, click "No" to turn off the Auto-Replenishment feature
If you can not see a problem in your set up send us a support ticket with the booking numbers and dates.
</div></div>
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > Why did a booking not import?'''</div><div class=== "mw-collapsible-content">
*Check if the room for which you received the booking is properly mapped.
If you can not see a problem in your set up send us a support ticket with the booking number and the date the booking was made.
</div></div>
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" >Why is the price for the booking wrong?'''</div><div class=== "mw-collapsible-content">Possilbe reasons:*A special offer Check if you have set up promotions or linked Prices in the channel may have reduced Booking.com. These will reduce the price the channel manager sent.
*Your prices are not set up as you expect.
</div></div>
<div class=== What are contracted rooms? ==="mw-collapsible mw-collapsed">This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels. ==<div class= "headline-collapse" > What do I do when I have a no show?'''</div><div class=== "mw-collapsible-content">
To report a no show to Booking.com open the booking and click the button in the "Details" tab.
</div></div>
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > What do I do when a guest provides an invalid credit card number?'''</div><div class=== "mw-collapsible-content">
Invalid cards can be reported to Booking.com via a button on the "Details" tab of the booking.
If you use Stripe you can set in {{#fas:cog}} (SETTINGS->) CHANNEL MANAGER to automatically report invalid cards to Booking.com.</div></div>
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > I originally accidentally set my connection as a one-way connection, now I want a two-way connection'''</div><div class=== "mw-collapsible-content">
You will need to disconnect your connection with Beds24 in the Booking.com extranet and then initiate the connection with two-way connection.
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