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Booking1.com may sometimes withhold Initiate the credit card number or CCV unless you specifically request they are sent to you. Contact your connection in Booking.com rep if this is occurring and you require this information.
Extra person 2. Map your rooms and extra child prices within a Beds24 Rate and discounts set in a Rates Discount section are not able to export to Booking.com or other channels.rate plans
== 3. Set Up ==Setting up the connection is a 4 step process:rooms you want to sync to "Enable"
1) You request a connection on Booking4.com extranet- nothing changes you are still bookable according Check what will send to the prices and inventory you have set in the Booking.com extranet
2) Beds24 accepts your request - nothing changes you are still bookable according to the prices inventory you have set in the Booking5.com extranet Import all upcoming bookings
Between step 2 and 3 you should map your rooms and rates, check everything and import existing bookings from Booking6.com to block Activate the booked dates.connection
3) You enable Read the connection in Bookingcomplete [[https://wiki.beds24.com - this is when /index.php?title=Booking.com removes your inventory and rates and :_Synchronise_bookings_prices_availability|instructions]] before you are temporarily not bookablestart the integration.
4) Beds24 sends prices and availability to <div class="warning">{{#fas:exclamation-triangle}} Use [[Booking.com:_Import_Properties_from_Booking. You are bookable againcom_to_Beds24|these instructions if you want to import]] properties from Booking. To send the update immediately click the "Update" buttons in the channel manager settingscom to Beds24.</div> </div></div>
Bookings are not removed from the __TOC__=What you should know and do before getting started=<div class="bluebox">'''As a longstanding Booking.com extranetPremier Partner Beds24 can offer you advanced functionality and many convenience functions. Existing Once set up you can manage everything directly from Beds24 which will save you time and new bookings are always visible in the make working with Booking.com extranetreally easy.'''
===If you want to export inventory (availability) Booking.com===Initiate the XML connection demands prices to be sent from Beds24 so you will not be able to set prices the property menu within the bookingBooking.com extranet and then do after the Beds24 setupconnection has been enabled.
1All of your prices, rooms, and bookings from other sources must be set up in Beds24 before you connect:*The prices you want to send to Booking.com need to have Booking.com activated under "Channels"*Beds24 can not import past booking from before Booking.com was connected as a distribution channel. You can add these manually in the Calendar, via the "Add booking" button at the top or import them from a .csv file in {{#fas:cog}} (SETTINGS) Login > PROPERTIES*Your rooms and room types in Beds24 have to match your set up in Booking.com . If you sell rooms individually at another channel or your own website and go want to the Property Information sectionsell them on Booking.com as a "room type" with a quantity of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]].</div>
2) Select the Channel Manager menu==Capabilities and Limitations=='''With this connection you can:'''*send prices and availability **send multiple prices**add a multiplier to mark prices up or down**create Booking. (left side of screen, com rate plans if you cannot find it there use the help in booking.com want to add additional pricing options*send restrictions**send minimum stay**send maximum stay**send closed to arrival and closed to departure*import and manage bookings**import new bookings, modifications to bookings and cancellations (importing modifications or ask your cancellations can be disabled for individual bookings)**report no-shows date changes and guest misconduct to Booking.com rep. **report invalid cards to Booking.com accounts using the "Extranet Light" . If you use Stripe you can not use a channel manager. Ask your set to automatically report invalid cards to Booking.com rep (go to change your account {{#fas:cog}} (SETTINGS) CHANNEL MANAGER to "Extranet Classic"activate this option)*create and manage Booking.)com promotions*view reviews and react to reviews
3) Click '''Limitations:'''*Extras taxes and fees will not automatically send or update. Set/change these in your Booking.com Extranet unless you want to manage your full Booking.com content from Beds24. *Beds24 imports only confirmed bookings. If you have set to only accept "Requests" you will need to accept the Start button booking in your Booking.com extranet and search they will import once they are confirmed. *Changes to availability and prices will be instantly sent to the channel. Changes to settings for BEDS24example minimum stays, or quantity of rooms or the multiplier will send with the next update but you have the option to push them manually if you require an instant update.
4==Prices for Booking.com==Our connection with Booking.com supports '''Occupancy Pricing (OBP) Complete ''' so Beds24 can send a price for each occupancy defined in your prices in Beds24. We will automatically set all newly connected properties to "Occupancy Pricing (OBP)" which also allows you to just send one price per day for the full occupancy. *If you use Daily Prices, a price for each date and occupancy will be sent. Multiple occupancy prices can send on each rate plan. Extra person price in the daily price will send. [[:Category:Daily_Prices|See this tutorial on how to use daily prices]].*If you use Fixed Prices, 1 person, 2 person and room price will send. The room price will send for specified occupancy. Multiple fixed prices with different occupancies can send on same rate plan. <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Prices for "Extra Person", "Extra child" and discounts set in the rest "Discounts" tab of the Fixed Prices can not be sent. *If you currently use '''RLO (derived) prices''' for different occupancies on screen instructionsBooking.com:*#If you want to keep RLO pricing, the Beds24 prices you want to send to Booking.com need to to be the right price for "base number of guests" in Booking.com so Booking.com can calculate correctly.*#If you want to send prices for different occupancies from Beds24, contact Booking.com and ask them to remove all linked prices. Then change your pricing model in Beds24 to "Occupancy Pricing".
It is possible to select a "one way" or "two way" connection with Booking.com. The normal case is "two way" which will both export inventory to Booking.com and import bookings from Booking.com. If you select any of the "one way" options only one of these actions will be performed and the other must be manually maintained by you. Please send us a support ticket if you want a one way connection only. '''Prices for dorms'''
5) When ready For dorms Booking.com requires the bed price be sent to them as the room price. They do not accept a single price for a dorm. Therefore we will have to manually adjust your pricing model. If you will receive want to send a notification from single price for other rooms you can create additional rate plans for single use in [[Booking.com, go to the Channel Manager menu again and activate the connection:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.COM > RATE PLANS]].
===Beds241. Click on the "Connect to Booking.com" button to login to Booking.com===then go to ACCOUNT > CONNECTIVITY PROVIDER.1) Enter your If you have a Booking.com group account log to Booking.com Hotel Id into SETTINGS -and go to ACCOUNT > CHANNEL MANAGER -> BOOKING.COM "Hotel ID" setting CONNECTIVITY PROVIDER and then SAVEselect Beds24 as channel manager from there.
[[Image:bookingcom12.png|450px|link=]][[Media:bookingcom1Search for Beds24.png|view large]]
2) Set "Booking Price Import" to either import the room price only or the room price plus unpaid extras (cleaning charges, local taxes etc3. Tick all tick boxes.)
3) Some Booking4.com rate ids can accept a room price plus a single occupancy price on Complete the same rate id. If you have this rate type and want to send rest of the single occupancy price set "Booking.com Rate Type " = "Full + Single". If you do not have this rate type or you are not sure set "Bookingon screen instructions.com Rate Type "= "One Price "
4) Mapping<span class="" style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> For a two-way connection you need to select both "Reservations" and "Rates and Availability". Beds24 can then export inventory to Booking.com and import bookings from Booking.com. If you select only "Reservations" or only "Rates and Availability" you only have a "one-way" connection meaning the action you did not select must be manually maintained by you. </div></div>
[[Image<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 4:bookingcomroomsMap your Booking.com rate plans</div><div class="mw-collapsible-content">'''1. If you have only one Booking.png|450px|com rate plan'''#Click on the "Get Code" link=]]next to the rate id setting and a list of rate Ids will be retrieved from Booking.com for the saved room id[[Media:bookingcomrooms#Choose the Booking.png|view large]]com rate plan and click on it#Check the rate plan Id has been copied to the rate plan Id setting#Press SAVE
Map Rates<div class="warning">{{#fas:*Click exclamation-triangle}} You can only map the rate plans Booking.com makes available when you click on the "Get CodeCodes" link next to the . Do not enter any other numbers. Linked prices (slave or child rate id setting and a list of rate ids will be retrieved from plans) on Booking.com i.e. for the saved room idrefundable/non refundable options can not update from Beds24.*Choose the Deactivate these in Booking.com rate id for this room and click on it. This will normally be the standard rate.*When the correct rate id has copied to the rate id setting, click Save.</div>
[[Image:bookingcomrates.png|450px|link=]][[Media:bookingcomrates.png|view large]]</div></div>
BookingExamples:*'''*1.23''' will multiply all prices by 1.23 (i.com e. raised by 23%).*Lower prices can auto calculate different occupancies be sent with a multiplier less than 1: '''*0.85''' will send 85% of the normal price (i.e. lowered by 15%).*To convert the price of bookings imported from one standard ratethe channel add a '''*''' AFTER the multiplier. Ask your Booking'''*1.com rep to set this up23*''' will divide the price of the booking by 1.23.This option means *For currency conversion you only need to send one rate from Beds24 to Bookingcan also use currency conversion template variables.com and BookingAll currencies supported by the booking page currency selector can be used.com **'''*[CONVERT:IDR-EUR]''' will autoconvert Indonesian Rupees to Euros.**'''*[CONVERT:IDR-calculate EUR]*''' will convert Indonesian Rupees to Euros and back to Indonesian Rupees on the other rate optionsimport. </div></div>
'''2<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 8: Import upcoming bookings</div><div class="mw-collapsible-content">#Click on the "Import Existing Bookings" button to import upcoming bookings from Booking. Multiple Rate Ids'''com. We can then import 10 bookings. Repeat if you have more#If you have bookings from Airbnb and/or Expedia you can import them directly from the channel as well#If you have bookings from other sources you can add these manually in the Calendar, via the "Add booking" button at the top or import them from a .csv file in {{#fas:cog}} (SETTINGS) > PROPERTIES#If you want to close additional dates or limit check-in and/or check-out you can use the "Override" function in the Calendar</div></div>
Booking.com can set up multiple rate ids for each room, each with pre<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 9: Activate the connection</div><div class="mw-collapsible-defined booking conditions. Beds24 can map a different Beds24 rate or offer to each Booking.com rate id.content">If When you do not have activate the appropriate rate ids you need to request connection Booking.com to add will remove your prices and availability from their system and replace them. Once you have them you can set corresponding rates in Beds24 with the prices and map them to these codesavailability sent from the channel manager.
'''Multiple Rate Ids using <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 10: Remove Auto-Replenishment (optional)</div><div class="mw-collapsible-content">Beds24 will automatically reopen rooms when you have availability. If you have Auto-Replenishment enabled, Booking.com will not wait for the update sent from Beds24 but will automatically re-open the closed room when a guest cancels even if you have a booking from another source. You can opt-out of the feature by following these steps:*Log into your Booking.com account*Click on the Rates'''& Availability tab*Go to the Settings symbol on the top-right corner of your Calendar*Click on Auto-Replenishment*Under Calendar Settings, click "No" to turn off the Auto-Replenishment feature</div></div>
Each Beds24 rate can be mapped to any valid Booking.com rate id. On <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 11: Check that the CHANNEL tab of each Beds24 '''Rate''' connection is a setting to enter a Booking.com rate idworking properly</div><div class="mw-collapsible-content">If this setting is left blank, the rate id defined in the Beds24 channel manager settings Click "Refresh" for Booking.com will be used.If the Beds24 rate should be mapped Connection Status to an alternative Booking.com rate id, enter check the status of your property at Booking.com rate id herecoms end.
[[Image:bookingcomrateIf you are receiving error messages check in the "Common Errors" section why you are receiving the error and how to fix it.png|450px|link=]][[Media:bookingcomrate.png|view large]]
[[Image:channel_linked.png|450px|link=]]
[[Media:channel_linked.png|view large]]
'''Multiple Rate Ids using Offers or Daily Prices'''<embedvideo service="youtube">https://youtu.be/rsqRWgawcWU</embedvideo>
Beds24 supports up to four price =After the connection is activated=<div class="offerswarning" >{{#fas:exclamation-triangle}} Changes to availability and prices will be instantly sent to the channel. Changes for each room.Each settings for example minimum stays, or quantity of rooms or the multiplier will send with the four offers can be mapped next update. Click on "Update" if you want to a different Booking.com rate idpush them through instantly.This is particularly useful when mapping daily prices to </div> ==Communication with guests==You can communicate with Booking.comguest directly from Beds24.
To define the You can view all messages which Booking.com rate id for each offer, separate makes available from the rate ids with colons.For example "API Messages" component on the following Beds24 rate id setting will map offer 1 to rate id 11111, offer 2 to rate id 22222, offer 3 to rate id 33333 DASHBOARD and offer 4 to rate id 44444:individual communication from the "Messages" tab in the booking.
'''11111:22222:33333:4444'''You and your guests will see the messages in Booking.com Messaging Center.
If offer 1 is used only for Currently messaging with guests from Booking.com has following limitations: *Guests must click on "View Messages" in the Beds24 booking page email to login to Booking.com and only offers 2answer from there.*If a guest hits "reply" on E-mail they received from Booking.com,3 and 4 are used for Booking.com leave does not send the first rate id blank reply to Beds24 and start with a colonwill also not make the reply available in Booking.com. For example ''':22222:33333:44444'''*Booking.com does not allow links in messages. Use attachments instead.
The settings for daily prices allow each daily price row Properties can send messages to be assigned guests within the following time frames:*From the time of booking until 7 days after the guest checkout.*From the time of booking until 7 days after the booking is cancelled.*If the guest messages about the booking, the property gets an additional 14-day window to reply to a specific offer and therefore mappable the guest irrespective of when the booking was cancelled or when the guest checked out.*Currently, guests can send messages to different Bookingproperties from the time of booking until 66 days after the checkout.com rate ids
If #Add the component "API Messages" to your [[:Category:Dashboard|DASHBOARD]]#To send Auto Action Emails via messaging set "Send Message" on the "Messaging" tab in the Auto Action to one of the API options.#Bookings need to be in a Beds24 price should be sent Property that is connected to multiple bookingBooking.com rate idsto use the Message API, the multiple rate ids can otherwise communication will be entered with a comma separating themvia Email. For example '''12345678If you are not sure your connection has Message API,123456789'''please log into Booking.com and and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking.png
This can be used to allow a daily price set to "Do not allow lower prices" to override multiple Booking.com rate idsallows .If the comma separated rate ids are defined in the channel manager rate id setting jpg and each individual Beds24 rate contains it's specific Booking.com rate id, each rate will be mapped to it's rate id and daily prices will be mapped to all the specified rate ids, over-riding the rate price when appropriatepng attachments but no links or pdfs.
For example a hotel id setting '''123456*1.23''' will multiply all prices by 1.23 sent for hotel id 123456. (i.e. raised by 23%)==Manage bookings==Lower prices can be sent with a multiplier less than 1===Credit cards, i.e. '''123456*0.85''' will send a price 85% charging virtual credit cards & payments ===Credit card details are imported and shown on the "INVOICE" tab of the normal price (ibooking.eIf not please refer to "Missing credit card details" in "Troubleshooting" section below. lowered by 15%)
==Activating==You can view the live availability and prices that will be sent to Bookings with payments collected by Booking.com before or after activating using will show the payment amount collected as a payment in the "View actual dataInvoice" buttontab of the booking.
[[Image:booking13.png|450px|link=]][[Media:booking13.png|view large]]'''Charge virtual cards automatically'''
1) Import existing bookings from For Booking.com virtual cards you can set to adjust the charge automatically to the full amount available on the card at the time it is charged. To do so create a rule with these settings and specify it in the booking.com "Virtual Card Payment Rule" setting:*Funds Source: Virtual Card*Payment value adjustment = choose any except for "None"
Make sure the <div class="Bookingswarning" check box >{{#fas:exclamation-triangle}} This option is available for each mapped room is ticked and saved and then click the customers who use [[Stripe|Stripe]]. If you set "Import existing bookingsVirtual Cards" button= Yes without Stripe activated the system will create a pending payment which can not be collected.</div>
If for any reason your existing bookings do not import, the dates could be reopened and resold. To prevent this import the bookings via CSV.'''Charge virtual cards manually'''
a. Export your bookings as CSV from booking.com b. Go to https://api.beds24.com/csv/putbookingcomcsv.php and import the csv file to Beds24. Follow the instructions on the page carefully so If you manually charge virtual credit cards please note that they import to can only be charged after the correct roomsactivation date.
If this is also unsuccessful===Report No-shows, block the booked dates in the beds24 calendar. Please note that in this case invalid cards, date changes guest misconduct, request cancellations and or restrict channel modifications ===You will not see buttons in the "Details" tab of the bookings which allow you to *Report No-shows*Report invalid cards*Report date changes *Report guest misconduct*Request the booking to be imported automatically. cancelled
2) Make sure your inventory is correct ===Info Codes for relevant information===Info Codes in Beds24. Check existing bookings in Booking.com imported and dates blocked by other sources are blocked in Beds24. Dates can be blocked by either entering a the "Info" tab of the booking manually into Beds24 for those dates or using show you relevant information about the inventory booking and override functions on the control panel calendar for those dates. Failure to do this could allow new bookings on dates you are not available. All available dates in Beds24 will be sent to Booking.com as available for new bookingsguest.
[[Image:Booking_com_12.png{|450pxclass="wikitable"! scope="col"|linkCode! scope=]]"col"| Use[[Media:Booking_com_12.png|view large]]-
3) Enable the connection in Beds24 by ticking "Inventory and Rates" for each mapped room and saving. The "Bookings" checkbox should already be ticked but tick it as well if it is not ticked and bookings should be imported| BOOKINGCOMCARD| invalid card reported to Booking.com|-
[[Image:bookingcomactivate.png|450px|link=]]
[[Media:bookingcmactivate.png|view large]]
4) When all the set up in Beds24 is correct you can make the final step to enable the connection (go live) from the | BOOKINGCOMVIRTCARD| Booking.com extranet.sent a virtual card|-
5) When you go live your rates and inventory will be deleted | BOOKINGCOMBANKTRANS| booking paid via bank transfer from Booking.com and a full reload will occur from your Beds24 Inventory.|-
You can use the "Update" button on each room |CARDTOSTRIPE | card details were sent to speed this up. Your bookings will not be deleted from Booking.com but make sure the dates are blocked in Beds24 before going live so they will not be reopened.Stripe|-
6) Once updated, check all your values in the Booking.com extranet for correctness and if required make any adjustments to the settings to fix.|STRIPEPAYMENT| payment imported from Stripe|-
7) New bookings made after XML is enabled will import |STRIPEFAIL| card could not send to Beds24 automatically.Stripe|-
== Setup Problems==|CARDEXPIRES1) The room is being unexpectedly closed at booking.com| added when the card expires before check-in|-
The channel manager will close the room on all dates which do not have a valid price available for sending to booking.com. Make sure you have prices for the complete range of dates you are sending (1 year or 2 years)|}
2) "Room code is not unique" warning when saving ===VAT value on extra items===If an extra item name in Beds24the booking matches the name of an upsell item for the property, the VAT value of the upsell item will be used.Otherwise, the VAT value defined in the Property booking rules will be used.
Each Booking.com room id is unique and can be mapped to only one room in Beds24. ===Different invoice templates ===If you enter need a different invoice template for the same Booking.com room id more than once bookings from this channel you can use the room updates will overwrite each other causing inaccurate information being sent to Booking[[Invoicees|invoicee]] function.com
3) Missing Credit Card Details==Reviews==To access Booking.com reviews from your DASHBOARD unlock the DASHBORAD click on the hamburger menu then on "Extentions" and add the Booking.com Review Module.
4) Daily prices and prices <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >Deleting a rate or price in Beds24 will not delete the price in Booking.com</div><div class="mw-collapsible-content">If you need to close a rate at Booking.com, make the rate id unbookable at Beds24, for example by closing the Room, Double room or removing the price and Single occupancy can be mapped wait for it to update at Booking.com. Only once the rate has closed at Booking.comit is safe to remove it from Beds24.
These You can be mapped close a rate at booking.com by making sure there is no price for it on the dates to Bookingclose in Beds24.com rate id's and will use As long as the booking conditions of that rate id. Extra person and extra child prices within has at least a Beds24 Rate and discounts set price for 1 day in a Rates Discount section are not able to export to Booking.com or the next year, all the other channelsdates without prices will be closed.
==Manage Bookings==This screenshot shows specific settings for bookings from BookingIf you have multiple rates at booking.com:, the other rates can continue to be available by giving them prices.
[[ImageNote that if there is no price on any day at all for a rate, this will not necessarily close the rate, in this case no information will be sent and whatever data is in Booking.com will remain.<span class="" style="color: #f3e504; font-size:bookingcom_manage.png|450px|link150%;" >{{#fas:lightbulb}} </span> <span style=]][[Media"font-weight:bookingcom_managebold;" >Tip</span> Click on the "View Price Data" Button to check which prices and availability will send.png|view large]]</div></div>
'''Rate is not active''' You do not have an active Booking.com rate id with this number. Please double check Either adjust your rate ids and enter a valid price in Beds24 or try to change the limitation at Booking.com rate id.</div></div>
You cannot set closed_as_last_night for a child rate 123456789, since they are automatically set based on Rate Relations /messageIt is not possible to send prices for this rate plan as it is Derived/calculated from another Rate Plan by Booking.com. *'''Option 1'''*Go to Booking.com Extranet, go to Rates & Availability and click 'Edit'on the Rate id identified in the error message, then 'hotel Edit'xxxxxthe Price, and select 'Setup as a new rate plan'. Click Save. View the details in this short video :- https://screenpal.com/watch/c0lV6CVmFNd*' not allowed for user 'Beds24ProductionServer'Option 2''' Have you received *Go to {{#fas:cog}} (SETTINGS) > BOOKING.COM > MAPPING and select a confirmation valid Rate Plan id from Bookingthe 'get codes' list.com that *Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Daily Price/Rate and make sure the channel management connection for Bookingcorrect booking.com rate id is ready? If not please check selected from the 'get codes' list. *Go to Prices > Channel Mapping enter the Rate id in our bookingthe Search box and click on the Daily Price/Rate untick Booking.com extranet. If yes please check your hotel and remove the Rate plan id and other ids are correctly entered.</div></div>
2) Multiple Rates <div class="mw-collapsible mw-collapsed"><div class="headline- if you want collapse" > Failed to post message: Message content failed to send multiple prices for a room pass security filters</div><div class="mw-collapsible-content">Ensure you must do not have a rate id for each rate any special characters in the message text that could fail the Booking.com and a matching rate with the price and rate id setup Security checks. (For example do not use * or @ in Beds24. See the Multiple Rates section above for more detailsmessage text).</div></div>
3) Single occupancy prices must be activated within booking.com if you are sending them to multi person room rates. They can be disabled by setting <div class="mw-collapsible mw-collapsed"><div class="Ratesheadline-collapse" >Message failed to send to reservation 12345678 - content or attachment is required</div><div class= "Full Onlymw-collapsible-content">There are two possible reasons:
41. There is no content in the language of the Guest (OR the default language you have set for your account,) For bookings imported through in the button "Import upcoming bookings" BookingMessaging tab of the auto action that you triggered for this booking.com will only send a summary of *Open the booking, not go to the Mail & Action tab and check the full informationguest language. The full information can still be accessed *Open the auto action and ensure you have text in the Booking.com extranet. New bookings made after activation will include full booking informationSubject, Plain Text Field and HTML Field.
5) Deleting 2. Auto action should not send a rate or price in Beds24 will not delete the price in Booking.com. If you need message to close a rate at Booking.com, make the rate id unbookable at Beds24guest, for example by closing go to the room or removing Messaging tab in the price Auto action and wait for it to update at Booking.com. Only once the rate has closed at Booking.com it is safe to remove it from Beds24.set 'Sending Message' = NO (or Internal) </div></div>
You can close a rate at booking<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >This account doesn't have access to this property.","code":"FORBIDDEN"</div><div class="mw-collapsible-content">Log into Booking.com by making sure there is no price for it on the dates and go to close in ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking.pngAs long <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you use dependencies you can only assign the bookings into a room in the same property as the rate room which is mapped to Booking.com.</div></div> <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >You cannot mark credit card as invalid since the property has at least a price for 1 day not passed trust verification checks'''</div><div class="mw-collapsible-content">Booking.com does not allow you to mark credit cards as invalid because you have not passed their trust verification process. Please contact your Booking.com Account Manager.</div></div> <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >Connections to fix: 0</div><div class="mw-collapsible-content">Booking.com incorrectly show this error in the next year, Booking.com Extranet. There is no problem at all and you should ignore the other dates without prices will be closedrest of the text on the screen.</div></div>
If you have multiple rates at booking.com, the other rates can continue to be available by giving them prices<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >OCCUPANCY_EXCEEDS_MAX_PERSONS</div><div class="mw-collapsible-content">Room 12345678 has a maximum occupancy of 4.You cannot set an occupancy_price for an occupancy of 5 for rate 123456783
Note Check that if there "Max guests" set in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP is no price on any day at all the same as the occupancy you have set for a rate, this will not necessarily close the rate, in this case no information will be sent and whatever data is room in your Booking.com will remainextranet.</div></div>
You can always see =Disconnect=*Set 'Enable' to 'Disable' this will stop Beds24 sending data to Booking.com. This will not remove the data being sent with from Booking.com and it will still be bookable.*To completely disconnect the channel manager please log into your Booking.com extranet and click on the "View Actual Data" Account icon in the top right-hand corner. Select Channel Manager from the drop-down menu. Click the Deactivate button in to cancel the channel managerconnection to Beds24.
6) Changes of inventory are pushed to = FAQ =<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > I have multiple Booking.com instantlyhotel ids. How do I set this up?'''</div><div class="mw-collapsible-content">Beds24 can handle multiple properties in one account. Price changes are sent with the next updateYou will need a property in Beds24 for each property you have on Booking. To push price changes immediately to com so you can connect them so each Booking.com press the "Update" buttonsproperty ID or hotel ID requires one property in Beds24.</div></div>
7) Bookings with payment collected by booking<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >I have multiple Booking.com will show accounts. How do I set this up? '''</div><div class="mw-collapsible-content">The system can handle multiple properties in one account. It doesn't matter whether the payment amount collected as a payment Booking.com properties are in the booking invoicedifferent Booking.com accounts.</div></div>
=== How do I modify or cancel a booking?===Bookings Otherwise bookings coming from a channel should be modified by the channel. Cancelling Just changing the status of a booking in Beds24 to "Cancelled" will not cancel the booking in Booking.com and can cause a double booking. Please ask booking.com or the guest to cancel the booking in Booking.com and the cancellation will be sent to Beds24.
no edit summary
[[Category:Channel Manager]]
[[Category:Error Messages from ChannelsBooking.com]][[Category:Set up InstructionsTroubleshooting]] ''Synchronising Beds24.com with Booking.com''[https://join.booking.com/index.html?aid=384035&lang=en&label=beds24 www.booking.com]
<div class==General=="heading">Booking.com: Synchronize Bookings, Prices and Availability</div>*[[:Category This page is about the menu {{#fas:Channel Manager|Click here]] for general information on how the channel manager workscog}} (SETTINGS) CHANNEL MANAGER > BOOKING.*This tutorial COM > MAPPING and explains how to [[Setting_Prices_for_Booking_Channels|set export prices , availability, rules and import bookings, modifications to bookings and cancellations for channels]]existing listings on Booking.com
<div class==Capabilities==*Beds24.com can export Inventory*Beds24"warning">{{#fas:exclamation-triangle}} Use [[Booking.com can export Minimum Stay*Beds24.com can export Maximum Stay*Beds24:_Import_Properties_from_Booking.com can export Closed com_to_Beds24|these instructions if you want to Arrival and Closed to Departure*Beds24.com can export Multiple Rates*Beds24.com can import Bookings*Beds24.com can import ]] properties from Booking Modifications and Cancellations*Beds24.com can add a multiplier to export prices.*Importing modifications or cancellations can be disabled for individual bookings. *Invalid cards and no-shows can be reported to Booking.com from the "Details" tab of the bookingBeds24.</div>
<div style="display:none"> <div class=Limitations=="summarybox">If When all of your prices, and rooms are set up in Beds24 you export inventory you will also need to export rates from Beds24, rates can not be set within start the integration with Booking.com extranet.:
Learn [[:Category:Channel Manager| how the channel manager works]].
=Connect a property on Booking.com to a property in Beds24 to synchronize prices, availability and bookings=This channel has a very specific activation process that must be followed carefully. Click on "Expand" to view the details for each step.<div class="mw-collapsible mw-collapsed"><embedvideo servicediv class="youtubeheadline-collapse">httpsStep 1://youtuInitiate the connection in Booking.becom</zTHwszw6e24div></embedvideodiv class="mw-collapsible-content">
[[Image:extranet-booking.png|500px|link=]]
[[Media:extranet-booking.png|view large]]
<embedvideo servicediv class="youtubemw-collapsible mw-collapsed">https<div class="headline-collapse" > Step 2://www.youtubeEnter your Booking.comproperty ID</watch?vdiv><div class=5YO4r90JcpE&feature=youtu"mw-collapsible-content">#Copy your Booking.becom hotel ID and paste it into the "Hotel Id " field#Press SAVE</div></embedvideodiv>
<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 3: Map Rooms:your rooms </div><div class="mw-collapsible-content">*#Click on the "Get Code" link next to the room id setting, a list of room ids Ids will be retrieved from Booking.com and displayed.*#Choose the Booking.com room you want to map to the Beds24 room and click on it.*When #Check the correct room id Id has been copied to the room id setting, click #Press Save.</div></div>
'''2. If you have more than one Booking.com rate plan'''
#Click on the "Get Code" link next to the rate id setting and a list of rate Ids will be retrieved from Booking.com for the saved room id
#Choose the Booking.com standard rate plan
#Check the rate plan Id has been copied to the rate plan Id setting
#Press Save
#Open the prices (PRICES > Daily Prices/Fixed Prices) which you want to send your other Booking.com rate plans
#Click on "Get Codes" and choose the Booking.com rate plan you want to update with this price
#Check the rate plan Id has been copied to the rate plan Id setting
#Press SAVE
<div class="mw-collapsible mw-collapsed"><div class=Multiple Rates"headline-collapse" > Step 5: Enable rooms</div><div class="mw-collapsible-content">#Scroll down to the rooms and set "Enable" =EnabledMultiple rates can be created #If you have multiple room types repeat for each date, for example to send prices for different occupancies, minimum stays, meal options or refundable and non-refundable prices.room#Press SAVE</div></div>
<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 6: Set a multiplier to mark your prices up or down or for currency conversion (optional)</div><div class="mw-collapsible-content">You can add a multiplier to your prices, add a '''1. Derived Prices*'''followed by the multiplier number in the "Multiplier" field
<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >
Step 7: Check what will send to Booking.com
</div>
<div class="mw-collapsible-content">
#Click on the "Price Data" Button to check which prices and availability will send.
#If you have multiple room types repeat for each room.
</div></div>
You can activate the connection when your mapping and prices are correct and you have added all upcoming bookings.*Click on the Press "Activate Connection"Get the Booking.com Room and Rate Codes for this Property Codethen "Activate Connection Now" link to view all mapping codes for this property.
<div class="warning">{{#fas:exclamation-triangle}} If you have dorms: Do not activate the connection yourself. Please send us a support ticket in which you explain that you have dorms with Booking.com. We will then manually adjust your settings so the connection can work. </div>
</div></div>
The connection is working if and your property is selling if
*you do not receive any erros
*you see Connection Status: XML Active and Hotel Status: Open / bookable
*you are not receiving error messages
*the display in the channel is correct.
This is what the different status values mean:*Ready to Open: The property has been reviewed by Booking.com, and is ready to open. Open the property in your Booking.com extranet or go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT and click on "Open property".*Open/Bookable: The property is open and live on Booking.com. It is ready to receive reservations.*Autoclosed: Availability: The property has no availability and has been closed. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.COM > MAPPING, click on "Price Data" to check which prices and availability will send. If you have linked a rate required adjust your prices and inventory.*Duplicate: This property has been found to be used for other offers a duplicate of another property.*XML: Closed: The property has been closed. Open the property in your Booking.com extranet or rooms use the selector go to choose the room you want to map {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT and click on "Open property".*Closed:The property is closed and no longer bookable on Booking.com. Check your Booking.com extranet for further information.</div></div>
<div class="warning">{{#fas:exclamation-triangle}} If you use dependencies you can only assign the bookings into a room in the same property as the room which is mapped to Booking.com.</div>
'''Same Price to Multiple Rate IdsTo use this function'''
<div class==Price Multiplier==If "warning">{{#fas:exclamation-triangle}} Ensure you want to add a multiplier to your prices, for example because bookingdo NOT use special characters in the auto action message text as this will breach the Booking.com requires a different currency to your Beds24 currencysecurity checks, add a '''*''' followed by and the multiplier number message will fail to your hotel idsend.</div>
Virtual cards can be set to be auto charged at the date they become valid. To use this option set "Auto Process Virtual Cards" = Yes
A payment rule can be specified to be attached to the pending payment, the payment rule can further manage the conditions to collect the payment, for example it could specify to use virtual cards only and not a guest card. [[Imagehttps:booking15//wiki.beds24.png|450px|link=]][[Media:booking15com/index.pngphp/Stripe_Channel_Virtual_Cards#Set_up|view large]Click here for more details]
If you do not want to allow channel modifications by default you can change the setting for "Allow Channel Modifications" value" in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER.
| BOOKINGCOMFLAG
| Booking.com general info flag (Genius/no credit card)
|-
==Create and manage Booking.com promotions==
Promotions can be created, modified and deactivated in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING-COM >PROMOTIONS.
[[Booking.com:_Promotions|Click here for more information and setup instructions.]]
==Manage or add Booking.com Rate Plans==
To manage your rate plans go to [[Booking.com:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > RATE PLANS]].
If you want to offer multiple price options for example a non-refundable rate or your rate plan contains meals you can also create additional rate plans.
==Limit the maximum number accepted bookings if you do not want to offer all rooms ==
By default, all available rooms are sent to activated channels. In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > CHANNEL INVENTORY limit the number of accepted bookings for this channel.
=Troubleshooting=
==Common issues==
<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >"Room code is not unique" warning when saving in Beds24.
</div>
<div class="mw-collapsible-content">
Each Booking.com room id is unique and can be mapped to only one room in Beds24. If you enter the same Booking.com room id more than once the room updates will overwrite each other causing inaccurate information being sent to Booking.com which will cause overbookings.
</div></div>
<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >No Room codes are available</div>
<div class="mw-collapsible-content">
During the Setup of your connection, click on 'Get the Booking.com Room and Rate Codes for this "Property Code"'
You will see the list of Rooms/Rate codes returned from Booking.com. If Booking.com does not make any rooms available. If you are sure you have rooms please forward the RUID to Booking.com support and ask them to check why they do not return any rooms.
</div></div>
<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >The room is being unexpectedly closed at Booking.com</div>
<div class="mw-collapsible-content">
The channel manager will close the room on all dates which do not have a valid price available for sending to Booking.com. Make sure you have prices for the complete range of dates you are sending (1 year or 2 years).
</div></div>
<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" > Messages from Auto actions are not visible in Booking.com message centre'''
</div>
<div class="mw-collapsible-content">
Ensure you do not have any special characters in the message text that could fail the Booking.com Security checks. (For example do not use * or @ in the message text).
</div></div>
<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >Credit card details are missing in Beds24
</div>
<div class="mw-collapsible-content">
When Booking.com sends the credit card number it will be available in the "Payments and Charges" tab of the booking unless it has been stored in a third party system such as Stripe.
The encoded CVC number is available from the booking notification email sent to the host as the line labelled Security Code. Enter the Security Code value from the email into the booking to view the CVC.
*If there is no Security Code item in the host notification email, the CVC was not collected or sent for this booking. Please ask Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to collect you. Contact your Booking.com rep if this is occurring and send it to Beds24 if you require itthis information.
*If credit card details are always missing and you require them, please ask Booking.com to collect and send credit card details to Beds24
*If Booking.com normally sends credit card details but did not do so for a specific booking and you always want a card as security, please ask Booking.com to exclusively accept bookings with a credit card number.
</div></div>
==Common ErrorsError messages==
Any errors reported by Booking.com will be emailed to you with the error message as returned by Booking.com.
The error message usually includes information about the date, rate or room with the problem and a brief description.
Below are common error messages and how to fix them.
<div class="mw-collapsible mw-collapsed"><div class="Access headline-collapse" > Hotel access denied while trying to get rooms for hotel XXXXXX</div><div class="mw-collapsible-content"> Check if you have received a notification from Booking.com that the connection is ready. *If not please check in the Booking.com extranet that the connection has been requested. *If yes please check the Booking.com hotel id you have you have entered is correct and does not have blank spaces.*Click on "Connection Status" to check that the connection is properly activated.</div></div>
<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" > OBP_PRICING_PASSED_FOR_
LOS_RATE, OBP_PRICING_PASSED_FOR_RLO_RATE, OBP_PRICING_PASSED_FOR_DEFAULT_RATE, OBP_PRICING_PASSED_FOR_SINGLE_USE_RATE</div>
<div class="mw-collapsible-content">
Send us a Support Ticket, so we can correct your pricing model.
</div></div>
<div class="mw-collapsible mw-collapsed"><div '''Updating availability hasn't been enabled for hotel 0000'''class="headline-collapse" > INVALID_USE_OF_SINGLE_OCCUPANCY</div><div class="mw-collapsible-content"> You have not activated the connection in the bookingBooking.com extranetdoes not allow you to send a single price. Please log into your bookingSet "Booking.com extranet and activate the connection.Rate Type"= Per Day Pricing</div></div>
<div class="mw-collapsible mw-collapsed"><div '''Not allowed to update Single Use Rate for Room'''class="headline-collapse" > NOT_A_VALID_OCCUPANCY</div><div class="mw-collapsible-content">Check that "Max guests" set in {{#fas:cog}} (SETTINGS) Booking.com PROPERTIES > ROOMS > SETUP is the same as the occupancy you have not activated a single occupancy price set for the room. Either ask in your Booking.com to allow a single price or set "Bookingextranet.com Rate Type"= One Price</div></div>
<div class="mw-collapsible mw-collapsed"><div '''Rooms to Sell were set below the Minimum Contracted rooms for these dates'''class="headline-collapse" > WARN_PRICE_TOO_LOW_LIMIT and WARN_PRICE_TOO_HIGH_LIMIT</div><div class="mw-collapsible-content"> You have agreed to supply a minimum number of rooms to Booking.com on considers the mentioned dates and Beds24 is trying price you want to update them to a number lower than your agreed minimum. send varies significantly from the prices which are already in Booking.com have ignored , or if it’s outside the Beds24 values on those dates accepted threshold – the minimum being €5 and used your agreed minimum instead. *Make sure you have valid rates for the mentioned dates and no bookings from other sources *Beds24: change your inventory to send maximum being €50,000 (or the equivalent in the allotment you have guaranteed Booking.com *Bookinglocal currency).com: Ask Booking.com to remove the guaranteed allotment
<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Not allowed to update Single Use Rate for Room'''Room is not activeor '''CANNOT_SET_SINGLE_USE_RATE</div><div class="mw-collapsible-content"> Booking.com has have not activated a single occupancy price for the room for selling. Please Either ask Booking.com to activate allow a single price (set up a "Single" rate id) or set "Booking.com Rate Type" = Per Day Pricing If it is a dorm: Booking.com requires the bed price be sent to them as the room price. Therefore they do not accept a single price for a dorm. Set "Booking.com Rate Type" = Per Day Pricing and check the make sure to set your prices in all rates as a room id is correctprice (and not as a single price).</div></div>
<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Rate is not active'''or '''RATE_NOT_ACTIVE''' or '''RATE_NOT_ACTIVE_FOR_ROOM''' or '''RATE_DOES_NOT_EXIST'''</div><div class="mw-collapsible-content">You do not have an active Booking.com rate id with this number. You can only update Booking.com Rate 123456 cannot be updated via XMLPlans which show when you click on 'Get codes'.*Go to Prices > Channel Mapping enter the code from the error message Search box and click on the priceand and selcet and ID which you see when you click 'Get codes'. This *Please double check your Fixed prices and Daily prices and select a valid Booking.com rate has not been activated id from the list in 'get codes'. You can only send prices for channel management. Ask active Booking.com to activate itrate codes. </div></div>
<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Room is not active'''Did not set Close Room or 'XY for Rate Category 'ZZ' because of remaining Minimum Contracted Rooms ROOM_NOT_ACTIVE</div><div class="mw-collapsible-content">You can only update rooms which show when you click on dates.....''Get codes'. You have guaranteed and to If you do have a minimum number of rooms to sell on room with this ID ask Booking.com but the channel manager to activate it. It is sending a lower quantity than contracted. *Make sure activated when you have valid rates for the mentioned dates and no bookings from other sources *Beds24: change your inventory to send the minimum contracted rooms see it when you have guaranteed Bookingclick on "Get Codes".com *Booking.com: Ask Booking.com to remove the minimum contracted rooms</div></div>
<div class="mw-collapsible mw-collapsed"><div '''Rate does not exist'''class="headline-collapse" > RATE_IS_A_SLAVE_RATE</div> You have added a number which is not a valid Booking.com rate id into the field in the <div class="Channelsmw-collapsible-content" tab of >You cannot set occupancy_price for a child rate. Open your rates and make sure the correct booking.com rate ids 123456789, since they are enteredautomatically set based on Rate Relations.
<div class="mw-collapsible mw-collapsed"><div '''roomclass="headline-collapse" > RATE_EDITABLE_ONLY_ON_EXTRANET</rate combination is not active''' div><div class="mw-collapsible-content"> Your codes You are not correctly mappedtrying to update a non-XML rate. Check you have entered the right Log into your Booking.com mapping codesextranet remove the rate.</div></div>
<div class="mw-collapsible mw-collapsed"><div '''Not allowed to update Single Use Rate for class="headline-collapse" > Room''' Booking.com reservation does not accept a single price for a dorm. Set belong to this hotel reservation</div><div class="Booking.com Rate Typemw-collapsible-content"= One Price. If you want to send a single price for other rooms ask >The booking was already cancelled in Booking.com to set up a "Single" rate id for thesebefore the Channel synchronisation. </div></div>
<div class="mw-collapsible mw-collapsed"><div class=Notes="headline-collapse" > Message thread not found</div><div class="mw-collapsible-content">There are two possible reasons:
1) Credit card details are imported . The Booking.com connection for the property does not allow the use of the messaging API. Please log into Booking.com and and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown on the "INVOICE" tab of here: https://wiki.beds24.com/images/6/69/Extranet-booking.png 2. You have assigned or moved the bookinginto a room that is in a different property than originally booked. If not please refer you want to use messaging with Booking.com you can move/assign booking only to "Missing Credit Card Details" rooms in Setup Problems abovethe same property as the one originally booked. </div></div>
<div class="mw-collapsible mw-collapsed"><div class=Disconnect==*Unticking "Inventory and Pricesheadline-collapse" and >Will I receive notifications on new bookings?</div><div class="Bookingsmw-collapsible-content" >After you activate the channel manager the channel will stop Beds24 sending data to Bookingnotifications.com. This You will not remove the data receive an Email notification from Booking.com Beds24 instead and it you will still be bookablealso see new bookings on your dashboard provided you use the "Latest Bookings" module.*To completely disconnect the channel manager please contact Booking.com and ask them to disconnect you.</div></div>
<div class="display:nonemw-collapsible mw-collapsed"><div class="headline-collapse" > Do guests receive a confirmation?'''</div><div class="mw-collapsible-content">The channel confirms the booking with the guest. Beds24 will not sent an additional confirmation message to the guest. If you want to send an additional confirmation or welcome message for the guest you can set up an Auto Action Email.</div></div>
<div class== FAQ =="mw-collapsible mw-collapsed"><div class=== Will "headline-collapse" > How do I receive notifications on new bookingsmodify or cancel a booking?'''</div><div class=== "mw-collapsible-content">After you activate You can request Booking.com to cancel the channel manager booking or report changed stay dates from the channel will stop sending notifications. You will receive them from Beds24 instead"Details" tab of the bookings.
If for some reason you need to make a change in Beds24 and do not want an update from the channel to override it, you can set "Allow Channel Modifications" = No ("Details" tab of the booking"). If you have changed the room you can set "Allow Channel Modifications" = All but not except room changes.If you do this you will need to manage all changes manually. </div></div>
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > How do can I access credit card details?'''</div><div class=== "mw-collapsible-content">This is how you can [[View_Credit_Card_Details| view credit card details]]. Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to you. Contact your Booking.com rep support if this is occurring and you require this information to always be sent.</div></div>
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > How do I add a promotion or special pricefor Booking.com?'''</div><div class=== "mw-collapsible-content">You can set up promotions directly in Beds24 in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > PROMOTIONS or in the Booking.com extranet. Please note that rules like minimum stays set in Beds24 will not apply and have to be set directly in Booking.com. </div></div>
<div class="mw-collapsible mw-collapsed"><div class== Can "headline-collapse" > How do I send different prices for different minimum stays add extra costs or for different numbers of guestsfees?'''</div><div class=== Yes. You can do this either with "derivedmw-collapsible-content" prices >Extras taxes and fees will not automatically send or multiple rates idsupdate. See Set/change these in your Booking.com Extranet unless you want to manage your full Booking.com content from Beds24. *Changes to availability and prices will be instantly sent to the "Multiple rates" section of this pagechannel. Chang</div></div>
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > Can I have multiple Booking.com hotel ids. How do I set this upsend different prices for different minimum stays or for different numbers of guests? '''</div><div class==="mw-collapsible-content">The system can handle multiple properties Yes. With "Occupancy Prices (OBP) Beds24 will send prices for each occupancy you have defined in one accountyour prices. Each Booking.com hotel requires one property in If you have different prices for different minimum stays Beds24will send these. </div></div>
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > What to do when I receive an overbooking?'''</div><div class=== "mw-collapsible-content">
*Check if you are receiving error messages by email or in the potential issues menu. Error messages need to be addressed immediately because they can mean the channel manger is able to make updates.
*Entering the same Booking.com room code in multiple rooms in Beds24 can cause overbookings. Check your set up for warnings.
*If you have Auto-Replenishment enabled, Booking.com will not wait for the update sent from Beds24 but will automatically re-open the closed room when a guest cancels even if you have a booking from another source. You can opt-out of the feature by following these steps:
**Log into your Booking.com account
**Click on the Rates & Availability tab
**Go to the Settings symbol on the top-right corner of your Calendar
**Click on Auto-Replenishment
**Under Calendar Settings, click "No" to turn off the Auto-Replenishment feature
If you can not see a problem in your set up send us a support ticket with the booking numbers and dates.
</div></div>
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > Why did a booking not import?'''</div><div class=== "mw-collapsible-content">
*Check if the room for which you received the booking is properly mapped.
If you can not see a problem in your set up send us a support ticket with the booking number and the date the booking was made.
</div></div>
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" >Why is the price for the booking wrong?'''</div><div class=== "mw-collapsible-content">Possilbe reasons:*A special offer Check if you have set up promotions or linked Prices in the channel may have reduced Booking.com. These will reduce the price the channel manager sent.
*Your prices are not set up as you expect.
</div></div>
<div class=== What are contracted rooms? ==="mw-collapsible mw-collapsed">This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels. ==<div class= "headline-collapse" > What do I do when I have a no show?'''</div><div class=== "mw-collapsible-content">
To report a no show to Booking.com open the booking and click the button in the "Details" tab.
</div></div>
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > What do I do when a guest provides an invalid credit card number?'''</div><div class=== "mw-collapsible-content">
Invalid cards can be reported to Booking.com via a button on the "Details" tab of the booking.
If you use Stripe you can set in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER to automatically report invalid cards to Booking.com.</div></div> <div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > I originally accidentally set my connection as a one-way connection, now I want a two-way connection'''</div><div class=== "mw-collapsible-content">
You will need to disconnect your connection with Beds24 in the Booking.com extranet and then initiate the connection with two-way connection.
</div>
