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Booking.com: Synchronise bookings prices availability

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[[Category:Channel Manager]]
[[Category:Error Messages from ChannelsBooking.com]][[Category:Set up InstructionsTroubleshooting]] ''Synchronising Beds24.com with Booking.com''[https://join.booking.com/index.html?aid=384035&lang=en&label=beds24 www.booking.com]
<div class==General=="heading">Booking.com: Synchronize Bookings, Prices and Availability</div>*[[:Category This page is about the menu {{#fas:Channel Manager|Click here]] for general information on how the channel manager workscog}} (SETTINGS) CHANNEL MANAGER > BOOKING.*This tutorial COM > MAPPING and explains how to [[Setting_Prices_for_Booking_Channels|set export prices , availability, rules and import bookings, modifications to bookings and cancellations for channels]]existing listings on Booking.com
<div class==Capabilities==*Beds24.com can export Inventory*Beds24"warning">{{#fas:exclamation-triangle}} Use [[Booking.com can export Minimum Stay*Beds24.com can export Maximum Stay*Beds24:_Import_Properties_from_Booking.com can export Closed com_to_Beds24|these instructions if you want to Arrival and Closed to Departure*Beds24.com can export Multiple Rates*Beds24.com can import Bookings*Beds24.com can import ]] properties from Booking Modifications and Cancellations*Beds24.com can add a multiplier to export prices.*Importing modifications or cancellations can be disabled for individual bookings. *Invalid cards and no-shows can be reported to Booking.com from the "Details" tab of the bookingBeds24.</div>
<div style="display:none"> <div class=Limitations=="summarybox">If When all of your prices, and rooms are set up in Beds24 you export inventory can start the integration with Booking.com:#Initiate the connection in Booking.com #Map your rooms and Booking.com rate plans#Set the rooms you want to sync to "Enable"#Check what will also need send to export rates from Beds24, rates can not be set within the Booking.com extranet.#Import all upcoming bookings#Activate the connection
BookingRead the complete [https://wiki.beds24.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to you/index. Contact your php?title=Booking.com rep if this is occurring and :_Synchronise_bookings_prices_availability instructions] before you require this informationstart the integration.
Extra person and extra child prices within a Beds24 Rate and discounts set in a Rates Discount section are not able to export <div class="warning alert alert-danger">{{#fas:exclamation-triangle}} Use [[Booking.com:_Import_Properties_from_Booking.com_to_Beds24|these instructions if you want to import]] properties from Booking.com or other channelsto Beds24.</div> </div></div>
__TOC__=What you should know and do before getting started= Set Up =<div class="bluebox">Setting '''As a longstanding Booking.com Premier Partner Beds24 can offer you advanced functionality and many convenience functions. Once set up the connection is a 4 step process:you can manage everything directly from Beds24 which will save you time and make working with Booking.com really easy. '''
1) You request a connection on Booking.com extranet- nothing changes you are still bookable according to the prices and inventory you have set in Learn [[:Category:Channel Manager| how the Bookingchannel manager works]].com extranet
2If you want to export inventory (availability) Booking.com demands prices to be sent from Beds24 accepts your request - nothing changes so you are still bookable according will not be able to the set prices inventory you have set in the Booking.com extranetafter the connection has been enabled.
Between step 2 and 3 you should map All of your prices, rooms and rates, check everything and import existing bookings from other sources must be set up in Beds24 before you connect:*The prices you want to send to Booking.com need to block have Booking.com activated under "Channels"*Beds24 can not import past booking from before Booking.com was connected as a distribution channel. You can add these manually in the Calendar, via the "Add booking" button at the booked datestop or import them from a .csv file in {{#fas:cog}} (SETTINGS) > PROPERTIES*Your rooms and room types in Beds24 have to match your set up in Booking.com. If you sell rooms individually at another channel or your own website and want to sell them on Booking.com as a "room type" with a quantity of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]].</div>
3) You enable the ==Capabilities and Limitations=='''With this connection in you can:'''*send prices and availability **send multiple prices**add a multiplier to mark prices up or down**create Booking.com rate plans if you want to add additional pricing options*send restrictions**send minimum stay**send maximum stay**send closed to arrival and closed to departure*import and manage bookings**import new bookings, modifications to bookings and cancellations (importing modifications or cancellations can be disabled for individual bookings)**report no- shows date changes and guest misconduct to Booking.com **report invalid cards to Booking.com. If you use Stripe you can set to automatically report invalid cards to Booking.com (go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER to activate this is when option)*create and manage Booking.com removes your inventory promotions*view reviews and rates and you are temporarily not bookable.react to reviews
4) Beds24 sends prices '''Limitations:'''*Extras taxes and availability fees will not automatically send or update. Set/change these in your Booking.com Extranet unless you want to manage your full Booking.comcontent from Beds24. You are bookable again*Beds24 imports only confirmed bookings. To send the update immediately click the If you have set to only accept "UpdateRequests" buttons you will need to accept the booking in your Booking.com extranet and they will import once they are confirmed. *Changes to availability and prices will be instantly sent to the channel manager . Changes to settingsfor example minimum stays, or quantity of rooms or the multiplier will send with the next update but you have the option to push them manually if you require an instant update.
Bookings are not removed from the ==Prices for Booking.com==Our connection with Booking.com extranetsupports '''Occupancy Pricing (OBP)''' so Beds24 can send a price for each occupancy defined in your prices in Beds24. We will automatically set all newly connected properties to "Occupancy Pricing (OBP)" which also allows you to just send one price per day for the full occupancy. *If you use Daily Prices, a price for each date and occupancy will be sent. Multiple occupancy prices can send on each rate plan. Extra person price in the daily price will send. Existing [[:Category:Daily_Prices|See this tutorial on how to use daily prices]].*If you use Fixed Prices, 1 person, 2 person and new bookings are always visible room price will send. The room price will send for specified occupancy. Multiple fixed prices with different occupancies can send on same rate plan. <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the Fixed Prices can not be sent. *If you currently use '''RLO (derived) prices''' for different occupancies on Booking.com:*#If you want to keep RLO pricing, the Beds24 prices you want to send to Booking.com need to to be the right price for "base number of guests" in Booking.com so Booking.com extranetcan calculate correctly.*#If you want to send prices for different occupancies from Beds24, contact Booking.com and ask them to remove all linked prices. Then change your pricing model in Beds24 to "Occupancy Pricing".
'''Prices for dorms'''
===For dorms Booking.com===Initiate requires the XML connection from bed price be sent to them as the property menu within the bookingroom price. They do not accept a single price for a dorm. Therefore we will have to manually adjust your pricing model. If you want to send a single price for other rooms you can create additional rate plans for single use in [[Booking.com extranet and then do the Beds24 setup:_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.COM > RATE PLANS]].
1) Login to =Connect a property on Booking.com to a property in Beds24 to synchronize prices, availability and go bookings=This channel has a very specific activation process that must be followed carefully. Click on "Expand" to ACCOUNTview the details for each step.<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >CHANNEL MANAGER. If you do not see this option contact Step 1: Initiate the connection in Booking.com and tell them you want to use a channel manager.</div><div class="mw-collapsible-content">
2)1. Click on the Start "Connect to Booking.com" button to login to Booking.com then go to ACCOUNT > CONNECTIVITY PROVIDER.If you have a Booking.com group account log to Booking.com and search for BEDS24go to ACCOUNT > CONNECTIVITY PROVIDER and select Beds24 as channel manager from there.
3) Complete the rest of the on screen instructions2. Search for Beds24.
It is possible to select a "one way" or "two way" connection with Booking3.com. The normal case is "two way" which will both export inventory to Booking.com and import bookings from Booking.com. If you select any of the "one way" options only one of these actions will be performed and the other must be manually maintained by you. Please send us a support ticket if you want a one way connection onlyTick all tick boxes.
4) When ready you will receive a notification from Booking.com, go to Complete the Channel Manager menu again and activate rest of the connectionon screen instructions.
[[Image:extranet-booking.png|500px|link=]]
[[Media:extranet-booking.png|view large]]
<span class="" style=="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> For a two-way connection you need to select both "Reservations" and "Rates and Availability". Beds24can then export inventory to Booking.com===1) Enter your and import bookings from Booking.com Hotel Id into SETTINGS -> CHANNEL MANAGER -> BOOKING.COM If you select only "Hotel IDReservations" setting or only "Rates and then SAVEAvailability" you only have a "one-way" connection meaning the action you did not select must be manually maintained by you.</div></div>
[[Image<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 2:bookingcom1Enter your Booking.png|450px|linkcom property ID</div><div class=]]"mw-collapsible-content">[[Media:bookingcom1#Copy your Booking.png|view large]]com hotel ID and paste it into the "Hotel Id " field#Press SAVE</div></div>
2) Set <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 3: Map your rooms </div><div class="mw-collapsible-content">#Click on the "Get Code" link next to the room id setting, a list of room Ids will be retrieved from Booking Price Import" .com and displayed#Choose the Booking.com room you want to map to either import the Beds24 room and click on it#Check the correct room price only or Id has been copied to the room price plus unpaid extras (cleaning charges, local taxes etc.)id setting#Press Save</div></div>
3) Some <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 4: Map your Booking.com rate ids can accept a room price plus a single occupancy price on the same rate idplans</div><div class="mw-collapsible-content">'''1. If you have this only one Booking.com rate type and want plan'''#Click on the "Get Code" link next to send the single occupancy price set "rate id setting and a list of rate Ids will be retrieved from Booking.com Rate Type " = "Full + Single". If you do not have this rate type or you are not sure set "for the saved room id#Choose the Booking.com Rate Type "= "One Price "rate plan and click on it#Check the rate plan Id has been copied to the rate plan Id setting#Press SAVE
'''2. If you have more than one Booking.com rate plan'''
#Click on the "Get Code" link next to the rate id setting and a list of rate Ids will be retrieved from Booking.com for the saved room id
#Choose the Booking.com standard rate plan
#Check the rate plan Id has been copied to the rate plan Id setting
#Press Save
#Open the prices (PRICES > Daily Prices/Fixed Prices) which you want to send your other Booking.com rate plans
#Click on "Get Codes" and choose the Booking.com rate plan you want to update with this price
#Check the rate plan Id has been copied to the rate plan Id setting
#Press SAVE
4) Mapping<embedvideo servicediv class="youtubewarning">https{{#fas:exclamation-triangle}} You can only map the rate plans Booking.com makes available when you click on "Get Codes". Do not enter any other numbers. Linked prices (slave or child rate plans) on Booking.com i.e. for refundable//youtunon refundable options can not update from Beds24. Deactivate these in Booking.be/-SbeMMSk8wccom </embedvideodiv>
Map Rooms:*Click on the "Get Code" link next to the room id setting, a list of room ids will be retrieved from Booking.com and displayed.*Choose the Booking.com room you want to map to the Beds24 room and click on it.*When the correct room id has copied to the room id setting, click Save.</div></div>
[[Image<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 5:bookingcomrooms.png|450px|linkEnable rooms</div><div class=]]"mw-collapsible-content">[[Media:bookingcomrooms.png|view large]]#Scroll down to the rooms and set "Enable" = Enabled#If you have multiple room types repeat for each room#Press SAVE</div></div>
<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >
Step 6: Set a multiplier to mark your prices up or down or for currency conversion (optional)
</div>
<div class="mw-collapsible-content">
You can add a multiplier to your prices, add a '''*''' followed by the multiplier number in the "Multiplier" field
Map RatesExamples:*Click on the "Get Code" link next to the rate id setting and a list of rate ids '''*1.23''' will multiply all prices by 1.23 (i.e. raised by 23%).*Lower prices can be retrieved from Bookingsent with a multiplier less than 1: '''*0.com for 85''' will send 85% of the saved room idnormal price (i.e. lowered by 15%).*Choose To convert the Bookingprice of bookings imported from the channel add a '''*''' AFTER the multiplier.com rate id for this room and click on it'''*1. This 23*''' will normally be divide the price of the standard ratebooking by 1.23.*When For currency conversion you can also use currency conversion template variables. All currencies supported by the correct rate id has copied booking page currency selector can be used.**'''*[CONVERT:IDR-EUR]''' will convert Indonesian Rupees to Euros.**'''*[CONVERT:IDR-EUR]*''' will convert Indonesian Rupees to Euros and back to Indonesian Rupees on the rate id setting, click Saveimport.</div></div>
[[Image<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 7:bookingcomratesCheck what will send to Booking.png|450px|linkcom</div><div class=]]"mw-collapsible-content">[[Media:bookingcomrates#Click on the "Price Data" Button to check which prices and availability will send.#If you have multiple room types repeat for each room.png|view large]]</div></div>
<div class="mw-collapsible mw-collapsed"><div class=Multiple Rates="headline-collapse" > Step 8: Import upcoming bookings</div><div class="mw-collapsible-content">#Click on the "Import Existing Bookings" button to import upcoming bookings from Booking.com. We can then import 10 bookings. Repeat if you have more#If you have bookings from Airbnb and/or Expedia you can import them directly from the channel as wellMultiple rates #If you have bookings from other sources you can be created for each dateadd these manually in the Calendar, for example via the "Add booking" button at the top or import them from a .csv file in {{#fas:cog}} (SETTINGS) > PROPERTIES#If you want to send prices for different occupancies, minimum stays, meal options close additional dates or refundable limit check-in and non/or check-refundable prices.out you can use the "Override" function in the Calendar</div></div>
'''1<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 9: Activate the connection</div><div class="mw-collapsible-content">When you activate the connection Booking.com will remove your prices and availability from their system and replace them with the prices and availability sent from the channel manager. Derived Prices'''
Booking.com You can auto calculate different occupancies from one standard rate. Ask activate the connection when your Booking.com rep to set this upmapping and prices are correct and you have added all upcoming bookings.This option means you only need to send one rate from Beds24 to Booking.com *Press "Activate Connection" and Booking.com will auto-calculate the other rate optionsthen "Activate Connection Now".
<div class="warning">{{#fas:exclamation-triangle}} If you have dorms: Do not activate the connection yourself. Please send us a support ticket in which you explain that you have dorms with Booking.com. We will then manually adjust your settings so the connection can work. </div>
</div></div>
'''2<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 10: Remove Auto-Replenishment (optional)</div><div class="mw-collapsible-content">Beds24 will automatically reopen rooms when you have availability. Multiple Rate Ids'''If you have Auto-Replenishment enabled, Booking.com will not wait for the update sent from Beds24 but will automatically re-open the closed room when a guest cancels even if you have a booking from another source. You can opt-out of the feature by following these steps:*Log into your Booking.com account*Click on the Rates & Availability tab*Go to the Settings symbol on the top-right corner of your Calendar*Click on Auto-Replenishment*Under Calendar Settings, click "No" to turn off the Auto-Replenishment feature</div></div>
Booking.com can set up multiple rate ids for each room, each with pre<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Step 11: Check that the connection is working properly</div><div class="mw-collapsible-defined booking conditions. Beds24 can map a different Beds24 rate or offer to each Booking.com rate id.content">If you do not have Click "Refresh" for the appropriate rate ids you need Connection Status to request check the status of your property at Booking.com to add them. Once you have them you can set corresponding rates in Beds24 and map them to these codescoms end.
*Click on If you are receiving error messages check in the "Get Common Errors" section why you are receiving the Booking.com Room error and Rate Codes for this Property Code" link how to view all mapping codes for this propertyfix it.
The connection is working if and your property is selling if
*you do not receive any erros
*you see Connection Status: XML Active and Hotel Status: Open / bookable
*you are not receiving error messages
*the display in the channel is correct.
'''Multiple Rate Ids using Rates'''This is what the different status values mean:*Ready to Open: The property has been reviewed by Booking.com, and is ready to open. Open the property in your Booking.com extranet or go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT and click on "Open property".*Open/Bookable: The property is open and live on Booking.com. It is ready to receive reservations.*Autoclosed: Availability: The property has no availability and has been closed. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER->BOOKING.COM > MAPPING, click on "Price Data" to check which prices and availability will send. If required adjust your prices and inventory.*Duplicate: This property has been found to be a duplicate of another property.*XML: Closed: The property has been closed. Open the property in your Booking.com extranet or go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SYNC CONTENT and click on "Open property".*Closed:The property is closed and no longer bookable on Booking.com. Check your Booking.com extranet for further information.</div></div>
Each Beds24 rate can be mapped to any valid Booking.com rate id. On the CHANNEL tab of each Beds24 '''Rate''' is a setting to enter a Booking.com rate id
If this setting is left blank, the rate id defined in the Beds24 channel manager settings for Booking.com will be used.
If the Beds24 rate should be mapped to an alternative Booking.com rate id, enter the Booking.com rate id here.
<embedvideo service="youtube">https://youtu.be/C5bfXOEtve4rsqRWgawcWU</embedvideo>
=After the connection is activated=
<div class="warning">{{#fas:exclamation-triangle}} Changes to availability and prices will be instantly sent to the channel. Changes for settings for example minimum stays, or quantity of rooms or the multiplier will send with the next update. Click on "Update" if you want to push them through instantly.
</div>
==Communication with guests==
You can communicate with Booking.com guest directly from Beds24.
[[Image:bookingcomrateYou can view all messages which Booking.png|450px|link=]][[Media:bookingcomratecom makes available from the "API Messages" component on the DASHBOARD and individual communication from the "Messages" tab in the booking.png|view large]]
You and your guests will see the messages in Booking.com Messaging Center.
Currently messaging with guests from Booking.com has following limitations: *Guests must click on "View Messages" in the email to login to Booking.com and answer from there.*If you have linked a rate to be used for other offers or rooms use guest hits "reply" on E-mail they received from Booking.com, Booking.com does not send the selector reply to choose Beds24 and will also not make the room you want to mapreply available in Booking.com. *Booking.com does not allow links in messages. Use attachments instead.
<embedvideo service="youtube">httpsProperties can send messages to guests within the following time frames://youtu*From the time of booking until 7 days after the guest checkout.*From the time of booking until 7 days after the booking is cancelled.*If the guest messages about the booking, the property gets an additional 14-day window to reply to the guest irrespective of when the booking was cancelled or when the guest checked out.*Currently, guests can send messages to properties from the time of booking until 66 days after the checkout.be/fPdDx9h6VvE</embedvideo>
[[Image<div class="warning">{{#fas:channel_linkedexclamation-triangle}} If you use dependencies you can only assign the bookings into a room in the same property as the room which is mapped to Booking.png|450px|link=]][[Media:channel_linkedcom.png|view large]]</div>
'''Multiple Rate Ids using Offers or Daily PricesTo use this function'''
Beds24 supports up #Add the component "API Messages" to four price your [[:Category:Dashboard|DASHBOARD]]#To send Auto Action Emails via messaging set "Send Message" on the "offersMessaging" for each roomtab in the Auto Action to one of the API options.Each of the four offers can #Bookings need to be mapped in a Property that is connected to a different Booking.com rate idto use the Message API, otherwise communication will be via Email. If you are not sure your connection has Message API, please log into Booking.This is particularly useful when mapping daily prices com and and go to BookingACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking.png
To define the Booking.com rate id for each offer, separate the rate ids with colonsallows .For example the following Beds24 rate id setting will map offer 1 to rate id 11111, offer 2 to rate id 22222, offer 3 to rate id 33333 jpg and offer 4 to rate id 44444:.png attachments but no links or pdfs.
'''11111<div class="warning">{{#fas:22222:33333:4444'''exclamation-triangle}} Ensure you do NOT use special characters in the auto action message text as this will breach the Booking.com security checks, and the message will fail to send.</div>
If offer 1 is used only for ==Manage bookings=====Credit cards, charging virtual credit cards & payments ===Credit card details are imported and shown on the "INVOICE" tab of the Beds24 booking page and only offers 2,3 and 4 are used for Booking.com leave the first rate id blank and start with a colonIf not please refer to "Missing credit card details" in "Troubleshooting" section below.For example ''':22222:33333:44444'''
The settings for daily prices allow each daily price row to be assigned to a specific offer and therefore mappable to different Bookings with payments collected by Booking.com rate idswill show the payment amount collected as a payment in the "Invoice" tab of the booking.
'''Charge virtual cards automatically'''
'''Same Price Virtual cards can be set to Multiple Rate Ids'''be auto charged at the date they become valid. To use this option set "Auto Process Virtual Cards" = Yes
If a Beds24 price should be sent to multiple bookingFor Booking.com rate ids, virtual cards you can set to adjust the multiple rate ids can be entered charge automatically to the full amount available on the card at the time it is charged. To do so create a rule with a comma separating themthese settings and specify it in the booking. com "Virtual Card Payment Rule" setting:*Funds Source: Virtual CardFor example '''12345678,123456789'''*Payment value adjustment = choose any except for "None"
<div class="warning">{{#fas:exclamation-triangle}} This can be used to allow a daily price option is available for customers who use [[Stripe|Stripe]]. If you set to "Do not allow lower pricesVirtual Cards" to override multiple Booking.com rate ids.If = Yes without Stripe activated the comma separated rate ids are defined in the channel manager rate id setting and each individual Beds24 rate contains it's specific Booking.com rate id, each rate system will create a pending payment which can not be mapped to it's rate id and daily prices will be mapped to all the specified rate ids, over-riding the rate price when appropriatecollected.</div>
==Price Multiplier==If you want A payment rule can be specified to add a multiplier be attached to the pending payment, the payment rule can further manage the conditions to your pricescollect the payment, for example because bookingit could specify to use virtual cards only and not a guest card. [https://wiki.beds24.com requires a different currency to your Beds24 currency, add a '''*''' followed by the multiplier number to your hotel id/index.php/Stripe_Channel_Virtual_Cards#Set_up| Click here for more details]
For example a hotel id setting '''123456*1.23Charge virtual cards manually''' will multiply all prices by 1.23 sent for hotel id 123456. (i.e. raised by 23%)Lower prices can be sent with a multiplier less than 1, i.e. '''123456*0.85''' will send a price 85% of the normal price (i.e. lowered by 15%)
To convert the price of bookings imported from booking.com add a * If you manually charge virtual credit cards please note that they can only be charged after the multiplier, for example '''123456*1.23*''' will divide the price of the booking by 1.23activation date.
==Activating=Report No-shows, invalid cards, date changes guest misconduct, request cancellations or restrict channel modifications===You can view the live availability and prices that will be sent to Booking.com before or after activating using see buttons in the "View actual dataDetails" button.tab of the bookings which allow you to *Report No-shows*Report invalid cards*Report date changes *Report guest misconduct*Request the booking to be cancelled
[[ImageIf you do not want to allow channel modifications by default you can change the setting for "Allow Channel Modifications" value" in {{#fas:booking13cog}} (SETTINGS) CHANNEL MANAGER.png|450px|link=]][[Media:booking13.png|view large]]
===Info Codes for relevant information===
Info Codes in the "Info" tab of the booking show you relevant information about the booking and the guest.
1) Import existing bookings from Booking.com {| class="wikitable"! scope="col"| Code! scope="col"| Use|-
Make sure the "Bookings" check box for each mapped room is ticked and saved and then click the "Import existing bookings" button.
[[Image:booking15.png|450pxBOOKINGCOMCARD|link=]]invalid card reported to Booking.com[[Media:booking15.png|view large]]-
If for any reason your existing bookings do not import, the dates could be reopened and resold. To prevent this import the bookings via CSV.
a. Export your bookings as CSV from booking.com| BOOKINGCOMFLAG b. Go to https://api.beds24| Booking.comgeneral info flag (Genius/csv/putbookingcomcsv.php and import the csv file to Beds24. no credit card) Follow the instructions on the page carefully so they import to the correct rooms.|-
If this is also unsuccessful, block the booked dates in the beds24 calendar. Please note that in this case cancellations and modifications will not be imported automatically| BOOKINGCOMVIRTCARD| Booking. com sent a virtual card|-
| BOOKINGCOMBANKTRANS
| booking paid via bank transfer from Booking.com
|-
2) Make sure your inventory is correct in Beds24. Check existing bookings in Booking.com imported and dates blocked by other sources are blocked in Beds24. Dates can be blocked by either entering a booking manually into Beds24 for those dates or using the inventory and override functions on the control panel calendar for those dates. Failure to do this could allow new bookings on dates you are not available. All available dates in Beds24 will be |CARDTOSTRIPE | card details were sent to Booking.com as available for new bookings.Stripe|-
[[Image:Booking_com_12.png|450pxSTRIPEPAYMENT|link=]]payment imported from Stripe[[Media:Booking_com_12.png|view large]]-
|STRIPEFAIL
| card could not send to Stripe
|-
3) Enable |CARDEXPIRES| added when the connection card expires before check-in Beds24 by ticking "Inventory and Rates" for each mapped room and saving. The "Bookings" checkbox should already be ticked but tick it as well if it is not ticked and bookings should be imported.|-
[[Image:bookingcomactivate.png|450px|link=]][[Media:bookingcmactivate.png|view large]]}
===VAT value on extra items===
If an extra item name in the booking matches the name of an upsell item for the property, the VAT value of the upsell item will be used.
Otherwise, the VAT value defined in the Property booking rules will be used.
4) When all ===Different invoice templates ===If you need a different invoice template for the set up in Beds24 is correct bookings from this channel you can make the final step to enable the connection (go live) from use the Booking.com extranet[[Invoicees|invoicee]] function.
5) When you go live ==Reviews==To access Booking.com reviews from your rates DASHBOARD unlock the DASHBORAD click on the hamburger menu then on "Extentions" and inventory will be deleted from add the Booking.com and a full reload will occur from your Beds24 InventoryReview Module.
You ==Create and manage Booking.com promotions==Promotions can use the "Update" button on each room to speed this upbe created, modified and deactivated in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING-COM >PROMOTIONS. Your bookings will not be deleted from [[Booking.com but make sure the dates are blocked in Beds24 before going live so they will not be reopened:_Promotions|Click here for more information and setup instructions.]]
6) Once updated, check all ==Manage or add Booking.com Rate Plans==To manage your values in the rate plans go to [[Booking.com extranet :_Create_Booking.com_Rate_Plans_in_Beds24|{{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > RATE PLANS]]. If you want to offer multiple price options for correctness and if required make any adjustments to the settings to fixexample a non-refundable rate or your rate plan contains meals you can also create additional rate plans.
7==Limit the maximum number accepted bookings if you do not want to offer all rooms ==By default, all available rooms are sent to activated channels. In {{#fas:cog}} (SETTINGS) New CHANNEL MANAGER > CHANNEL INVENTORY limit the number of accepted bookings made after XML is enabled will import to Beds24 automaticallyfor this channel.
=Troubleshooting===Common issues= Setup Problems=<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >"Room code is not unique" warning when saving in Beds24.</div><div class="mw-collapsible-content">1) The Each Booking.com room id is unique and can be mapped to only one room in Beds24. If you enter the same Booking.com room id more than once the room updates will overwrite each other causing inaccurate information being unexpectedly closed at bookingsent to Booking.comwhich will cause overbookings. </div></div>
The channel manager will close <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >No Room codes are available</div><div class="mw-collapsible-content">During the room Setup of your connection, click on all dates which do not have a valid price available for sending to booking'Get the Booking.com. Make sure you have prices Room and Rate Codes for the complete range of dates you are sending (1 year or 2 years)this "Property Code"'
2) "Room code is You will see the list of Rooms/Rate codes returned from Booking.com. If Booking.com does not make any rooms available. If you are sure you have rooms please forward the RUID to Booking.com support and ask them to check why they do not unique" warning when saving in Beds24return any rooms.</div></div>
Each Booking.com <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >The room id is unique and can be mapped to only one room in Beds24. If you enter the same being unexpectedly closed at Booking.com room id more than once </div><div class="mw-collapsible-content">The channel manager will close the room updates will overwrite each other causing inaccurate information being sent on all dates which do not have a valid price available for sending to Booking.com. Make sure you have prices for the complete range of dates you are sending (1 year or 2 years). 3) Missing Credit Card Details</div></div>
<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" > Messages from Auto actions are not visible in Booking.com message centre'''
</div>
<div class="mw-collapsible-content">
Ensure you do not have any special characters in the message text that could fail the Booking.com Security checks. (For example do not use * or @ in the message text).
</div></div>
<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >Credit card details are missing in Beds24
</div>
<div class="mw-collapsible-content">
When Booking.com sends the credit card number it will be available in the "Payments and Charges" tab of the booking unless it has been stored in a third party system such as Stripe.
The encoded CVC number is available from the booking notification email sent to the host as the line labelled Security Code. Enter the Security Code value from the email into the booking to view the CVC.
*If there is no Security Code item in the host notification email, the CVC was not collected or sent for this booking. Please ask Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to collect you. Contact your Booking.com rep if this is occurring and send it to Beds24 if you require itthis information.
*If credit card details are always missing and you require them, please ask Booking.com to collect and send credit card details to Beds24
*If Booking.com normally sends credit card details but did not do so for a specific booking and you always want a card as security, please ask Booking.com to exclusively accept bookings with a credit card number.
</div></div>
4) Daily prices and prices <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >Deleting a rate or price in Beds24 will not delete the price in Booking.com</div><div class="mw-collapsible-content">If you need to close a rate at Booking.com, make the rate id unbookable at Beds24, for example by closing the Room, Double room or removing the price and Single occupancy can be mapped wait for it to update at Booking.com. Only once the rate has closed at Booking.comit is safe to remove it from Beds24.
These You can be mapped close a rate at booking.com by making sure there is no price for it on the dates to Bookingclose in Beds24.com rate id's and will use As long as the booking conditions of that rate id. Extra person and extra child prices within has at least a Beds24 Rate and discounts set price for 1 day in a Rates Discount section are not able to export to Booking.com or the next year, all the other channelsdates without prices will be closed.
==Manage Bookings==This screenshot shows specific settings for bookings from BookingIf you have multiple rates at booking.com:, the other rates can continue to be available by giving them prices.
[[ImageNote that if there is no price on any day at all for a rate, this will not necessarily close the rate, in this case no information will be sent and whatever data is in Booking.com will remain.<span class="" style="color: #f3e504; font-size:bookingcom_manage.png|450px|link150%;" >{{#fas:lightbulb}} </span> <span style=]][[Media"font-weight:bookingcom_managebold;" >Tip</span> Click on the "View Price Data" Button to check which prices and availability will send.png|view large]]</div></div>
If you want to not allow channel modifications by default you can change the setting for "Booking.com default "Allow Channel Modifications" value" in SETTINGS->CHANNEL MANAGER. ==Common ErrorsError messages==
Any errors reported by Booking.com will be emailed to you with the error message as returned by Booking.com.
The error message usually includes information about the date, rate or room with the problem and a brief description.
Below are common error messages and how to fix them.
<div class="mw-collapsible mw-collapsed"><div '''Access class="headline-collapse" > Hotel access denied while trying to get rooms for hotel XXXXXX '''</div><div class="mw-collapsible-content"> Check if you have received a notification from Booking.com that the connection is ready. *If not please check in the Booking.com extranet that the connection has been requested. *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces.*Click on "Connection Status" to check that the connection is properly activated.</div></div>
<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" > OBP_PRICING_PASSED_FOR_
LOS_RATE, OBP_PRICING_PASSED_FOR_RLO_RATE, OBP_PRICING_PASSED_FOR_DEFAULT_RATE, OBP_PRICING_PASSED_FOR_SINGLE_USE_RATE</div>
<div class="mw-collapsible-content">
Send us a Support Ticket, so we can correct your pricing model.
</div></div>
<div class="mw-collapsible mw-collapsed"><div '''Updating availability hasn't been enabled for hotel 0000'''class="headline-collapse" > INVALID_USE_OF_SINGLE_OCCUPANCY</div><div class="mw-collapsible-content"> You have not activated the connection in the bookingBooking.com extranetdoes not allow you to send a single price. Please log into your bookingSet "Booking.com extranet and activate the connection.Rate Type"= Per Day Pricing</div></div>
<div class="mw-collapsible mw-collapsed"><div '''Not allowed to update Single Use Rate for Room'''class="headline-collapse" > NOT_A_VALID_OCCUPANCY</div><div class="mw-collapsible-content">Check that "Max guests" set in {{#fas:cog}} (SETTINGS) Booking.com PROPERTIES > ROOMS > SETUP is the same as the occupancy you have not activated a single occupancy price set for the room. Either ask in your Booking.com to allow a single price or set "Bookingextranet.com Rate Type"= One Price</div></div>
<div class="mw-collapsible mw-collapsed"><div '''Rooms to Sell were set below the Minimum Contracted rooms for these dates'''class="headline-collapse" > WARN_PRICE_TOO_LOW_LIMIT and WARN_PRICE_TOO_HIGH_LIMIT</div><div class="mw-collapsible-content"> You have agreed to supply a minimum number of rooms to Booking.com on considers the mentioned dates and Beds24 is trying price you want to update them to a number lower than your agreed minimum. send varies significantly from the prices which are already in Booking.com have ignored , or if it’s outside the Beds24 values on those dates accepted threshold – the minimum being €5 and used your agreed minimum instead. *Make sure you have valid rates for the mentioned dates and no bookings from other sources *Beds24: change your inventory to send maximum being €50,000 (or the equivalent in the allotment you have guaranteed Booking.com *Bookinglocal currency).com: Ask Booking.com to remove the guaranteed allotment
'''Rate is not active''' You do not have an active Booking.com rate id with this number. Please double check Either adjust your rate ids and enter a valid price in Beds24 or try to change the limitation at Booking.com rate id.</div></div>
<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Not allowed to update Single Use Rate for Room'''Room is not activeor '''CANNOT_SET_SINGLE_USE_RATE</div><div class="mw-collapsible-content"> Booking.com has have not activated a single occupancy price for the room for selling. Please Either ask Booking.com to activate allow a single price (set up a "Single" rate id) or set "Booking.com Rate Type" = Per Day Pricing If it is a dorm: Booking.com requires the bed price be sent to them as the room price. Therefore they do not accept a single price for a dorm. Set "Booking.com Rate Type" = Per Day Pricing and check the make sure to set your prices in all rates as a room id is correctprice (and not as a single price).</div></div>
<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Rate is not active'''or '''RATE_NOT_ACTIVE''' or '''RATE_NOT_ACTIVE_FOR_ROOM''' or '''RATE_DOES_NOT_EXIST'''</div><div class="mw-collapsible-content">You do not have an active Booking.com rate id with this number. You can only update Booking.com Rate 123456 cannot be updated via XMLPlans which show when you click on 'Get codes'.*Go to Prices > Channel Mapping enter the code from the error message Search box and click on the priceand and selcet and ID which you see when you click 'Get codes'. This *Please double check your Fixed prices and Daily prices and select a valid Booking.com rate has not been activated id from the list in 'get codes'. You can only send prices for channel management. Ask active Booking.com to activate itrate codes. </div></div>
<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" > Room is not active'''Did not set Close Room or 'XY for Rate Category 'ZZ' because of remaining Minimum Contracted Rooms ROOM_NOT_ACTIVE</div><div class="mw-collapsible-content">You can only update rooms which show when you click on dates.....''Get codes'. You have guaranteed and to If you do have a minimum number of rooms to sell on room with this ID ask Booking.com but the channel manager to activate it. It is sending a lower quantity than contracted. *Make sure activated when you have valid rates for the mentioned dates and no bookings from other sources *Beds24: change your inventory to send the minimum contracted rooms see it when you have guaranteed Bookingclick on "Get Codes".com *Booking.com: Ask Booking.com to remove the minimum contracted rooms</div></div>
<div class="mw-collapsible mw-collapsed"><div '''Rate does not exist'''class="headline-collapse" > RATE_IS_A_SLAVE_RATE</div> You have added a number which is not a valid Booking.com rate id into the field in the <div class="Channelsmw-collapsible-content" tab of >You cannot set occupancy_price for a child rate. Open your rates and make sure the correct booking.com rate ids 123456789, since they are enteredautomatically set based on Rate Relations.
You cannot set closed_as_last_night for a child rate 123456789, since they are automatically set based on Rate Relations /messageIt is not possible to send prices for this rate plan as it is Derived/calculated from another Rate Plan by Booking.com. *'''hotel Option 1'xxxxx' not allowed for user 'Beds24ProductionServer*Go to Booking.com Extranet, go to Rates & Availability and click 'Edit' on the Rate id identified in the error message, then 'Edit' the Price, and select 'Setup as a new rate plan'. Click Save. View the details in this short video :- https://screenpal.com/watch/c0lV6CVmFNd*'''Option 2''' Check if you have received *Go to {{#fas:cog}} (SETTINGS) > BOOKING.COM > MAPPING and select a notification valid Rate Plan id from Booking.com that the connection is ready'get codes' list. *If not please check Go to Prices > Channel Mapping enter the Rate id in the BookingSearch box and click on the Daily Price/Rate and make sure the correct booking.com extranet that rate id is selected from the connection has been requested'get codes' list. *If yes please check Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Daily Price/Rate untick Booking.com hotel and remove the Rate plan id you have entered is correct and does not have blank spaces.</div></div>
<div class="mw-collapsible mw-collapsed"><div '''hotel 'xxxxx' not allowed for user BAclass="headline-collapse" > RATE_EDITABLE_ONLY_ON_EXTRANET</div><div class="mw-collapsible-bookingautomationadmin'''' content"> Check if you have received You are trying to update a notification from Booking.com that the connection is readynon-XML rate. *If not please check in the Log into your Booking.com extranet that remove the connection has been requestedrate. *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces.</div></div>
<div class="mw-collapsible mw-collapsed"><div '''roomclass="headline-collapse" > Room reservation does not belong to this hotel reservation</rate combination is not active''' div><div class="mw-collapsible-content"> Your codes are not correctly mapped. Check you have entered the right The booking was already cancelled in Booking.com mapping codesbefore the Channel synchronisation.</div></div>
'''Not allowed to update Single Use Rate for Room'''<div class="mw-collapsible mw-collapsed"><div Booking.com does not accept a single price for a dorm. Set class="Booking.com Rate Typeheadline-collapse"> Message thread not found</div><div class= One Price. If you want to send a single price for other rooms ask Booking.com to set up a "Singlemw-collapsible-content" rate id for these.>There are two possible reasons:
'''Room reservation 1. The Booking.com connection for the property does not belong allow the use of the messaging API. Please log into Booking.com and and go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this hotel reservation'''time ticking all tick boxes as shown here: https://wiki.beds24.com/images/6/69/Extranet-booking.png The 2. You have assigned or moved the booking was already cancelled into a room that is in a different property than originally booked. If you want to use messaging with Booking.com before you can move/assign booking only to rooms in the same property as the Channel syncronisationone originally booked.</div></div>
<div class="mw-collapsible mw-collapsed"><div class=Notes="headline-collapse" > Failed to post message: Message content failed to pass security filters</div><div class="mw-collapsible-content">Ensure you do not have any special characters in the message text that could fail the Booking.com Security checks. (For example do not use * or @ in the message text).</div></div>
1) Credit card details are imported and shown on the <div class="mw-collapsible mw-collapsed"><div class="INVOICEheadline-collapse" tab of the booking. If not please refer >Message failed to send to reservation 12345678 - content or attachment is required</div><div class="Missing Credit Card Detailsmw-collapsible-content" in Setup Problems above. >There are two possible reasons:
2) Multiple Rates - if 1. There is no content in the language of the Guest (OR the default language you want to send multiple prices have set for a room your account,) in the Messaging tab of the auto action that you must have a rate id triggered for each rate in Bookingthis booking.com *Open the booking go to the Mail & Action tab and a matching rate with check the guest language. *Open the price auto action and rate id setup ensure you have text in Beds24. See the Multiple Rates section above for more detailsSubject, Plain Text Field and HTML Field.
3) Single occupancy prices must be activated within booking2.com if you are sending them Auto action should not send a message to the guest, go to multi person room rates. They can be disabled by setting "Rates" the Messaging tab in the Auto action and set 'Sending Message' = "Full Only"NO (or Internal) </div></div>
4) For bookings imported through the button <div class="Import upcoming bookingsmw-collapsible mw-collapsed" ><div class="headline-collapse" >This account doesn't have access to this property.","code":"FORBIDDEN"</div><div class="mw-collapsible-content">Log into Booking.com will only send a summary of the booking, not the full informationand go to ACCOUNT > CONNECTIVITY PROVIDER. Disconnect from Beds24 and reconnect this time ticking all tick boxes as shown here: https://wiki. The full information can still be accessed in the Bookingbeds24.com extranet. New bookings made after activation will include full /images/6/69/Extranet-booking information.png
5) Deleting a rate or price in Beds24 will not delete the price in Booking.com. <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you need to close use dependencies you can only assign the bookings into a rate at Booking.com, make room in the rate id unbookable at Beds24, for example by closing same property as the room or removing the price and wait for it which is mapped to update at Booking.com. Only once the rate has closed at Booking.com it is safe to remove it from Beds24.</div></div>
<div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >You can close a rate at booking.com by making sure there is no price for it on the dates to close in Beds24.As long cannot mark credit card as invalid since the rate property has at least a price for 1 day in the next year, all the other dates without prices will be closed.not passed trust verification checks'''</div><div class="mw-collapsible-content">If Booking.com does not allow you to mark credit cards as invalid because you have multiple rates at bookingnot passed their trust verification process. Please contact your Booking.com, the other rates can continue to be available by giving them pricesAccount Manager.</div></div>
Note that if there <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >Connections to fix: 0</div><div class="mw-collapsible-content">Booking.com incorrectly show this error in the Booking.com Extranet. There is no price on any day problem at all for a rate, this will not necessarily close and you should ignore the rest of the text on the rate, in this case no information will be sent and whatever data is in Booking.com will remainscreen.</div></div>
You can always see the data being sent with the <div class="mw-collapsible mw-collapsed"><div class="headline-collapse" >OCCUPANCY_EXCEEDS_MAX_PERSONS</div><div class="View Actual Datamw-collapsible-content" button in the channel manager>Room 12345678 has a maximum occupancy of 4.You cannot set an occupancy_price for an occupancy of 5 for rate 123456783
6Check that "Max guests" set in {{#fas:cog}} (SETTINGS) Changes of inventory are pushed to Booking.com instantly. Price changes are sent with PROPERTIES > ROOMS > SETUP is the same as the occupancy you have set for the next update. To push price changes immediately to room in your Booking.com press the "Update" buttonsextranet.</div></div>
7) Bookings with payment collected by booking=Disconnect=*Set 'Enable' to 'Disable' this will stop Beds24 sending data to Booking.com. This will not remove the data from Booking.com and it will show still be bookable.*To completely disconnect the payment amount collected as a payment channel manager please log into your Booking.com extranet and click on the Account icon in the booking invoicetop right-hand corner. Select Channel Manager from the drop-down menu. Click the Deactivate button to cancel the connection to Beds24.
=FAQ =Disconnect=<div class=*Unticking "Inventory and Pricesmw-collapsible mw-collapsed" and ><div class="Bookingsheadline-collapse" will stop Beds24 sending data to > I have multiple Booking.comhotel ids. How do I set this up?'''</div><div class="mw-collapsible-content">Beds24 can handle multiple properties in one account. This You will not remove the data from need a property in Beds24 for each property you have on Booking.com and it will still be bookable.*To completely disconnect the channel manager please contact so you can connect them so each Booking.com and ask them to disconnect youproperty ID or hotel ID requires one property in Beds24.</div></div>
<div class="display:nonemw-collapsible mw-collapsed"><div class="headline-collapse" >I have multiple Booking.com accounts. How do I set this up? '''</div><div class="mw-collapsible-content">The system can handle multiple properties in one account. It doesn't matter whether the Booking.com properties are in different Booking.com accounts. </div></div>
<div class== FAQ =="mw-collapsible mw-collapsed"><div class=== "headline-collapse" >Will I receive notifications on new bookings?</div><div class=== "mw-collapsible-content">After you activate the channel manager the channel will stop sending notifications. You will receive them an Email notification from Beds24 insteadand you will also see new bookings on your dashboard provided you use the "Latest Bookings" module.</div></div>
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > Do guests receive a confirmation? '''</div><div class=== "mw-collapsible-content">The channel confirms the booking with the guest. Beds24 will not sent a an additional confirmation messageto the guest. If you want to send one as well an additional confirmation or welcome message for the guest you can set up an Auto Action Email.</div></div>
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > How do I modify or cancel a booking?'''</div><div class==="mw-collapsible-content">Bookings coming from a channel should be modified by the channel. Cancelling a booking in Beds24 will not cancel the booking in You can request Booking.com and can cause a double booking. Please ask booking.com or the guest to cancel the booking in Booking.com and or report changed stay dates from the "Details" tab of the cancellation will be sent to Beds24bookings.
If for some reason you need to make Otherwise bookings coming from a channel should be modified by the channel. Just changing the status of a change booking in Beds24 and do not want the channel to override it, you can set "Allow Channel ModificationsCancelled" = No ("Details" tab of will not cancel the booking")in Booking. If you have changed the room you com and can set "Allow Channel Modifications" = All but not room changescause a double booking.
=== How If for some reason you need to make a change in Beds24 and do not want an update from the channel to override it, you can I access credit card details?set "Allow Channel Modifications" === This is how No ("Details" tab of the booking"). If you have changed the room you can [[View_Credit_Card_Details| view credit card details]]set "Allow Channel Modifications" = All except room changes. Booking.com may sometimes withhold the credit card number or CCV unless If you specifically request they are sent to you. Contact your Booking.com rep if do this is occurring and you require this information will need to always be sentmanage all changes manually.</div></div>
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > How do can I add a promotion or special priceaccess credit card details?'''</div><div class=== "mw-collapsible-content">You This is how you can set up promotions in [[View_Credit_Card_Details| view credit card details]]. Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to you. Contact Booking.com extranet. Please note that rules like minimum stays set in Beds24 will not apply support if this is occurring and have you require this information to always be set directly in Booking.comsent. </div></div>
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > How do I add extra costs or feesa promotion for Booking.com?'''</div><div class=== "mw-collapsible-content">Extra Costs, e.g. tax, cleaning fee, service charge You can be set up promotions directly in Beds24 in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > PROMOTIONS or in the channels Booking.com extranet. </div></div>
<div class="mw-collapsible mw-collapsed"><div class== Can "headline-collapse" > How do I send different prices for different minimum stays add extra costs or for different numbers of guestsfees?'''</div><div class=== Yes. You can do this either with "derivedmw-collapsible-content" prices >Extras taxes and fees will not automatically send or multiple rates idsupdate. See Set/change these in your Booking.com Extranet unless you want to manage your full Booking.com content from Beds24. *Changes to availability and prices will be instantly sent to the "Multiple rates" section of this pagechannel. Chang</div></div>
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > Can I have multiple Booking.com hotel ids. How do I set this upsend different prices for different minimum stays or for different numbers of guests? '''</div><div class==="mw-collapsible-content">The system can handle multiple properties Yes. With "Occupancy Prices (OBP) Beds24 will send prices for each occupancy you have defined in one accountyour prices. Each Booking.com hotel requires one property in If you have different prices for different minimum stays Beds24will send these. </div></div>
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > What to do when I receive an overbooking?'''</div><div class=== "mw-collapsible-content">
*Check if you are receiving error messages by email or in the potential issues menu. Error messages need to be addressed immediately because they can mean the channel manger is able to make updates.
*Entering the same Booking.com room code in multiple rooms in Beds24 can cause overbookings. Check your set up for warnings.
*If you have Auto-Replenishment enabled, Booking.com will not wait for the update sent from Beds24 but will automatically re-open the closed room when a guest cancels even if you have a booking from another source. You can opt-out of the feature by following these steps:
**Log into your Booking.com account
**Click on the Rates & Availability tab
**Go to the Settings symbol on the top-right corner of your Calendar
**Click on Auto-Replenishment
**Under Calendar Settings, click "No" to turn off the Auto-Replenishment feature
If you can not see a problem in your set up send us a support ticket with the booking numbers and dates.
</div></div>
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > Why did a booking not import?'''</div><div class=== "mw-collapsible-content">
*Check if the room for which you received the booking is properly mapped.
If you can not see a problem in your set up send us a support ticket with the booking number and the date the booking was made.
</div></div>
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" >Why is the price for the booking wrong?'''</div><div class=== "mw-collapsible-content">Possilbe reasons:*A special offer Check if you have set up promotions or linked Prices in the channel may have reduced Booking.com. These will reduce the price the channel manager sent.
*Your prices are not set up as you expect.
</div></div>
<div class=== What are contracted rooms? ==="mw-collapsible mw-collapsed">This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels.  ==<div class= "headline-collapse" > What do I do when I have a no show?'''</div><div class=== "mw-collapsible-content">
To report a no show to Booking.com open the booking and click the button in the "Details" tab.
</div></div>
<div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > What do I do when a guest provides an invalid credit card number?'''</div><div class=== "mw-collapsible-content">
Invalid cards can be reported to Booking.com via a button on the "Details" tab of the booking.
If you use Stripe you can set in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER to automatically report invalid cards to Booking.com.</div></div> <div class="mw-collapsible mw-collapsed"><div class== "headline-collapse" > I originally accidentally set my connection as a one-way connection, now I want a two-way connection'''</div><div class=== "mw-collapsible-content">
You will need to disconnect your connection with Beds24 in the Booking.com extranet and then initiate the connection with two-way connection.
</div>
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