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The Pending Payment Report is available in Bookings > Pending Payments. This report can be used to see outstanding pending payments, this can be used to see all outstanding payments, when payment gateways other than Stripe are used, the Pending Payments report can be used to see outstanding payments and a checklist for bank transfers.
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====Test if Stripe Authorisation has expired and you need to trigger a new authorisation ====
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Stripe authorisations are dependent on a number of factors including your account type, credit card provider, Stripe rules and the guest bank provider.
If you have bookings that are longer than the authorisation period, you will need to create multiple authorisations. You can use the details below in an auto action to test the date/value of the text/description of the Booking info code = 'STRIPEAUTHORIZE'
For example you have a booking that is for 14 nights, but the authorisation period is 7 days.
Trigger tab:
*Trigger Event = Checkin
*Trigger Time = + 7 days
*Trigger Window = 365
*Booking Source = All
*Booking Status = All but not cancelled
Booking Conditions
*Group Booking Trigger = Trigger only Master
*Status = All not cancelled
*Invoice Balance= Any
*Minimum Stay = 7
*Maximum Stay = 14
Info Codes
*Any booking info code = CARDTOSTRIPE, STRIPEAUTHORIZE
*Exclude Booking Info code = BOOKINGVIRTCARD, EXPEDIACOLLECT, AGODACOLLECT
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> If you receive virtual credit cards from the channels, then enter the Booking Info codes to prevent additional pending payments being added to bookings.
Booking Fields
*Template Variable = [IF<^[SUBSTR|28|10|[BOOKINGINFOCODETEXT:STRIPEAUTHORIZE]]^[CURRENTDATEYYYY-MM-DD]^yes~no] equal yes
The entry in the info tab of the booking will typically be
STRIPEAUTHORIZE Authorize 1500.00 EUR until 2024-08-14........
Check the substring numbers for your specific bookings, the date starts on the 28th char as the amount is 1500.00
Booking tab: Optional
*Flag Text = Security Deposit Pending Payment (for example)
*Flag Colour = select the colour as this will be visible in the Calendar/Bookings list
Booking Info tab: If you do not require an auto action to send a payment link to the guest for payment/authorisation, then this is optional.
*Booking Info Code - REFDEPPP (for example)
*Booking Info Text - Refundable Security Deposit pending payment
Invoice tab:
*Add a Pending Payment to the booking
*Payment Type = Fixed amount
*Description = the text you will see in the "Charges and Payments" tab
*Status = if you use the status function add the status you want to apply to the pending payment (optional)
*Amount = 1500 (enter the value you want to authorise on the guest credit card )
*Payment Rule = Security Deposit (use the payment rule)
*Payment Due = Trigger date
*Payment time = set the time to collect payment
*Invoicee = If you use the "invoicee" function you can select which invoicee the pending payment will be assigned to.
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> If you accept Virtual Credit Cards from the channels, then you will need to send a payment link to either collect the guest credit card to then authorise the Security Deposit on their personnel card OR send a payment link so the guest can authorise the payment on their own credit card, it is not possible to take a Security deposit from a virtual card.
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