Difference between revisions of "Booking Rules"

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[[Category:Properties]]
 
[[Category:Properties]]
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==Booking Rules ==
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[[Category:Bookings]]
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[[Category:Rules]]
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<div class="heading">Booking Rules</div>
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This page is about the menu {{#fas:cog}} (SETTINGS)  > PROPERTIES > BOOKING RULES
  
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Booking Rules define the options and rules applying to all bookings or bookings within a certain period. To define your booking rules go to '''SETTINGS-> PROPERTIES ->BOOKING RULES''' You have following options:
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=Summary=
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<div class="summarybox">
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You can set rules for all bookings and specificly for direct online bookings from your booking page.
  
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*'''Normal Bookings''' -the booking type for normal bookings. If a booking includes normal and near term dates the booking type will be as set for near term dates. If a booking includes normal and exceptional dates the booking type will be as set for exceptional dates.  
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Use the context help <span style="color:#007bff;“ >{{#far:question-circle}}  </span> for information on each setting.  
  
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*'''Near Term Bookings''' - You can select how many days in advance to consider a near term booking and the style of booking completion for near term bookings. You may use a different strategy than your normal bookings. If a booking includes near term and exceptional dates the booking type will be as set for exceptional dates.  
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<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> You can apply additional rules in the CALENDER in Offers and prices.  
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</div>
  
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*'''Exceptional Period Booking''' - The exceptional period is a period you can define to use a special booking style or blackout period. It includes all dates between the first and last night. This may be used to easily blackout a date range. Another example would be to only accept On Request bookings during the exceptional period while still accepting Automatic bookings at other times.
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= Troubleshooting =
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If you think the wrong booking rule is applied check your settings for:
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SETTINGS->PROPERTIES->BOOKING RULES "Booking Type"
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SETTINGS->PROPERTIES-> OFFERS "Booking Type"
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Setting for "Booking Type" set in the "Summary" tab of your Fixed Prices
  
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Rules you can set are:
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If you have set different RULES for Normal Bookings and Near Booking - Deposit Collection :
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SETTINGS->PROPERTIES->BOOKING RULES "Normal Booking" - Deposit Collection 1 - auto collection with deposit collection
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*Blackout period - no new bookings accepted
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SETTINGS->PROPERTIES->BOOKING RULES "Near Term Booking" - Deposit Collection 2 - auto collection with deposit collection
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*No Deposit - automatic confirmed booking with no deposit
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  Also ensure you have SETTINGS->PROPERTIES->BOOKING RULES -> DAILY PRICING STRATEGY-> BOOKING TYPE = DEFAULT (set by property booking rules)
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*Request Only - booking to be confirmed manually
 
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If you want to collect credit card number for security you can set the acceptet cards under '''SETTINGS -> PROPERTIES -> CREDIT CARD'''
 
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*Request CC - request only with Credit Card collection  
 
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*Credit Card - number collected but not charged
 
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If you want to collect a deposit Payment you can define two different deposit payments. You can set the amounts under '''SETTINGS -> PROPERTIES -> DEPOSIT COLLECTION'''
 
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*Deposit Payment 1 - auto confirmed with deposit payment
 
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*Deposit Payment 2 - auto confirmed with deposit payment
 
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*'''On Request Bookings''' - Bookings that have to be confirmed manually.
 
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Rules you can set are:
 
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*Block the room - no availabilty will be shown for blocked rooms
 
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*Do not block the room
 
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Room [[Rooms/Dependencies|Dependencies]] can be set under '''ROOMS -> SETUP -> AVAILABILITY'''
 
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You can protect yourself from spam via your booking page in SETTINGS -> PROPERTIES -> BOOKING RULES -> GUEST VERIFICATION
 
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*Set  "On Screen Captcha code"  to "Must be Entred" so your guests will have to enter a captcha code to proceed the booking
 
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*Set "Code Sent to Email Address" to "Must be Entred" and your guest will only be able to proceed the booking after they enter a code that has been automatically sent to them.
 

Latest revision as of 09:38, 5 September 2024

Booking Rules
This page is about the menu  (SETTINGS)  > PROPERTIES > BOOKING RULES

1 Summary

You can set rules for all bookings and specificly for direct online bookings from your booking page.

Use the context help for information on each setting.

You can apply additional rules in the CALENDER in Offers and prices.

2 Troubleshooting

If you think the wrong booking rule is applied check your settings for:
SETTINGS->PROPERTIES->BOOKING RULES "Booking Type"
SETTINGS->PROPERTIES-> OFFERS "Booking Type"
Setting for "Booking Type" set in the "Summary" tab of your Fixed Prices

If you have set different RULES for Normal Bookings and Near Booking - Deposit Collection :
SETTINGS->PROPERTIES->BOOKING RULES "Normal Booking" - Deposit Collection 1 - auto collection with deposit collection
SETTINGS->PROPERTIES->BOOKING RULES "Near Term Booking" - Deposit Collection 2 - auto collection with deposit collection
Also ensure you have SETTINGS->PROPERTIES->BOOKING RULES -> DAILY PRICING STRATEGY-> BOOKING TYPE = DEFAULT (set by property booking rules)
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