Difference between revisions of "Ctrip"

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== This channel is coming soon ==
 
−
 
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<div style="display:none">
 
 
[[Category:Channel Manager]]
 
[[Category:Channel Manager]]
 
[[Category:Error Messages from Channels]]
 
[[Category:Error Messages from Channels]]
−
[[Category:Set up Instructions]]
+
[[Category:Troubleshooting]]
−
  ''Synchronising Beds24.com with Ctrip
+
<div class="heading">Ctrip & Trip</div>
−
 
+
  This page is about the menu {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > CTRIP and explains how the connection with Ctrip works and how to set it up.
 
===General===
 
===General===
 
*[[:Category:Channel Manager|Click here]] for general information on how the channel manager works.
 
*[[:Category:Channel Manager|Click here]] for general information on how the channel manager works.
Line 13: Line 9:
  
 
=== Capabilities ===
 
=== Capabilities ===
−
*Beds24.com can export inventory.
+
Beds24.com can  
−
*Beds24.com can export multiple rates.
+
*export inventory.
−
*Beds24.com can import bookings.
+
*export multiple rates.
−
*Beds24.com can import booking cancellations.
+
*export minimum stay
−
*Importing cancellations can be disabled for individual bookings.  
+
*export maximum stay
 +
*send check-in not allowed
 +
*send check-out not allowed
 +
*import bookings
 +
*import cancellations - importing cancellations can be disabled for individual bookings.  
  
 
For details please [[Channel_Manager_Capabilities|click here]]
 
For details please [[Channel_Manager_Capabilities|click here]]
Line 23: Line 23:
 
=== Limitations ===
 
=== Limitations ===
 
*Only bookings made after the connection is established will be imported, existing bookings must be manually entered into Beds24 to block the dates.
 
*Only bookings made after the connection is established will be imported, existing bookings must be manually entered into Beds24 to block the dates.
 +
 +
== Before you connect ==
 +
'''Prices'''
 +
*We can only send availability if you have set up prices which are activated for this channel. This tutorial gives general information how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].
 +
*One room price per Ctrip rate plan code  can be sent.
 +
*Prices for "Extra Person",  "Extra child" and discounts set in the "Discounts" tab of the Fixed Prices can not be sent.
 +
*If you use daily prices with "Extra Person" prices your daily price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value  so the price so the full occupancy price can send (note: the per person prices will not send) .
 +
 +
'''Bookings'''
 +
 +
New Bookings are imported. Cancellations to bookings are also imported.
 +
 +
Existing bookings are not automatically imported when the connection is established and should be entered into Beds24 manually.
 +
 +
'''Extras and Taxes'''
 +
 +
"Upsell Items" can not be exported.
 +
 +
 +
'''Rooms and room types'''
 +
 +
If you sell rooms individually at another channel or your own web site and want to sell them here  as a "roomtype" with a quantity of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual roooms]].
 +
  
 
=== What you will need ===
 
=== What you will need ===
−
 
+
*Your Ctrip hotel id
  
 
=== Set Up===
 
=== Set Up===
−
====Ctrip====
+
<div class="mw-collapsible mw-collapsed">
−
You request a connection with Beds24 .....
+
<div  class="headline-collapse" >
 +
Step 1: Ctrip
 +
</div>
 +
<div class="mw-collapsible-content">
 +
You request a connection to Beds24 channel manager from your Ctrip market manager. If you do not know who your Ctrip market manager is contact Ctrip support instead. After Ctrip has set the connection up you can start setting it up in Beds24.
 +
</div></div>
  
−
====Beds24====
+
<div class="mw-collapsible mw-collapsed">
 +
<div  class="headline-collapse" >
 +
Step 2: Beds24
 +
</div>
 +
<div class="mw-collapsible-content">
 
*Enter your Ctrip hotel id
 
*Enter your Ctrip hotel id
 
*Set the currency. If you are using different currencies on Ctrip and on Beds24 you can use the price multiplier (see below)
 
*Set the currency. If you are using different currencies on Ctrip and on Beds24 you can use the price multiplier (see below)
−
*Choose the Payment Collect method. This defines weather Ctrip collect the payment from the guest or the guest pays a the hotel.
+
*Choose the Payment Collect method. This defines whether Ctrip collect the payment from the guest or the guest pays at the hotel.
−
*Set weather breakfast is included in the price or not.  
+
*Set whether breakfast is included in the price or not.  
−
???????
+
</div></div>
  
 +
<div class="mw-collapsible mw-collapsed">
 +
<div  class="headline-collapse" >
 +
Step 3: Mapping
 +
</div>
 +
<div class="mw-collapsible-content">
 +
Ctrip does not use room codes. Rate codes are used to identify the room and the rate.
  
−
'''Mapping'''
+
*Click on the "Get Code" link next to the rate plan code setting.
 +
*Choose the Ctrip standard rate for this room and click on it
 +
*Click SAVE when the correct rate plan code  has copied to the rate plan code setting.
 +
[[Image:ctrip_map.png|500px|link=]]
 +
[[Media:ctrip_map.png|view large]]
  
−
The room is defined by the rate code the guest booked.  
+
<embedvideo service="youtube">http://www.youtube.com/watch?v=mjAOFouk-Ic</embedvideo>
 +
</div></div>
  
−
*Click on the "Get Code" link next to the rate plan id setting.
+
==Prices==
−
*Choose the Ctrip standard rate for this room and click on it
+
Only one price can be sent per  rate code. If you have multiple prices for one rate code which are activated for the channel the system will use the price for the highest occupancy.
−
*When the correct rate plan id has copied to the rate plan id setting.
+
 
−
*Click SAVE
+
*If you use Daily Prices you can set the rate code under "Enable" in the Daily Price settings (SETTINGS- >PROPERTIES- >ROOMS- >DAILY PRICES then click on "Edit)
−
[[Image:ctrip_rate_mapping.png|500px|link=]]
+
*If you use Fixed Prices go to the "Channels" tab of the Fixed Price.
−
[[Media:ctrip_rate_mapping.png|view large]]
+
 
 +
Ctrip can set up multiple rate plan codes for each room, each with pre-defined booking conditions. Beds24 can map a different Beds24 or daily price to each Ctrip plan code. [[Setting_Prices_for_Booking_Channels#Mapping_channel_rate_codes|Please use these instructions]].
 +
 
 +
Because Ctrip does not use room codes, we need to know all the rate plan codes that are possible to be booked for each room so we can import bookings to the correct room.
 +
 
 +
If you have a dorm on Ctrip and you use Fixed Prices set a "Room Price" with the max capacity of 1.
 +
 
 +
'''Breakfast'''
 +
 
 +
You can set if breakfast included or not. If you want to offer different prices with and without breakfast map your most common option in the channel manager settings.  
 +
 
 +
You can specify the other price option in the channel manger settings of the Daily Price or the Fixed Price by adding this information to the Ctrip rate code.  
 +
 
 +
If you use daily prices you can set the rate code under "Enable" in the Daily Price settings (SETTINGS- >PROPERTIES- >ROOMS- >DAILY PRICES then click on "Edit)
  
 +
If you use Fixed Prices go to the "Channels" tab of the Fixed Price.
  
 +
*add /b  if  breakfast is included for the maximum number of guests the breakfast is included for
 +
*add /n if  no breakfast
  
−
== Activate ==
+
Example: Breakfast not included
−
*Tick "Inventory", "Prices" and "Bookings"
 
−
*Save
 
−
[[Image:ctrip_activation.png|500px|link=]]
 
−
[[Media:ctrip
 
  
−
===Bookings===
+
[[Image:ctrip_nobreakfast.png|500px|link=]]
−
New Bookings are imported. Cancellations to bookings are also imported.
+
[[Media:ctrip_nobreakfast.png|view large]]
  
−
Existing bookings are not automatically imported when the connection is established and should be entered into Beds24 manually.
+
If breakfast is included the default is for the number of breakfasts ist the maximum number of guests the room can accommodate. If breakfast is not included in the price for all guests you have the option to specify the number of included breakfasts by adding
  
−
===Multiple Rates===
+
*/1 = breakfast included for 1 guest (/2 = 2 breakfasts included.... /9 9 breakfasts included) 
−
Multiple rates can be created for each date, for example to send prices for different occupancies, minimum stays, meal options or refundable and non-refundable prices.
 
  
−
Ctrip can set up multiple rate plan ids for each room, each with pre-defined booking conditions. Beds24 can map a different Beds24 rate or offer to each Ostrovok rate. If you do not have the appropriate rate plan ids you need to request Ostrovok to add them.
+
Example: The room accommodates 3 guests but breakfast is only for 2 guests included
  
−
*Click on the "Get the Ctrip Room and Rate Codes for this Property Code" link to view all mapping codes for this property.
+
[[Image:ctrip_breakfast.png|500px|link=]]
 +
[[Media:ctrip_breakfast.png|view large]]
  
 +
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> Click on the "View Actual Data" Button to check which prices and availability will send.
  
−
'''Multiple Rate Ids using Rates'''
+
'''Payment collection'''
  
−
Each Beds24 rate can be mapped to any valid Ctrip rate plan id that is active and not derived or linked. On the CHANNEL tab of each Beds24 rate is a setting to enter an Ctrip rate plan id.
+
You can set if guests pay Ctrip or if they pay at the hotel.. If you want to send prices for Ctrip collect and hotel collect you can specify this in the channel manger settings of the daily price or the rate by adding this information to the Ctrip rate code.  
−
If this setting is left blank, the rate plan id defined in the Beds24 channel manager settings for Ctrip will be used.
 
−
If the Beds24 rate should be mapped to an alternative Ctrip rate plan id, enter the Ctrip rate plan id here.
 
  
−
<embedvideo service="youtube">https://youtu.be/C5bfXOEtve4</embedvideo>
+
If you use daily prices you can set the rate code under "Enable" in the Daily Price settings (SETTINGS- >PROPERTIES- >ROOMS- >DAILY PRICES then click on "Edit)
  
−
[[Image:Agoda_rate_mapping.png|400px|link=]]
+
If you use Fixed Prices go to the "Channels" tab of the Fixed Price.
−
[[Media::Agoda_rate_mapping.png|view large]]
 
  
 +
*/c  = Ctrip collect
 +
*/h  = hotel collect
  
−
If you have linked a rate to be used for other offers or rooms use the selector to choose the room you want to map.
+
Example: Fixed Price applies for Ctrip collect
  
−
<embedvideo service="youtube">https://youtu.be/fPdDx9h6VvE</embedvideo>
+
[[Image:ctrip_collect.png|500px|link=]]
 +
[[Media:ctrip_collect.png|view large]]
  
−
[[Image:channel_linked.png|400px|link=]]
+
== Activate ==
−
[[Media:channel_linked.png|view large]]
+
*Tick "Inventory", "Prices" and "Bookings"
 +
*Save
 +
[[Image:ctrip_activation.png|500px|link=]]
 +
[[Media:ctrip_ativation.png|view large]]
  
−
'''Multiple Rate Ids using Offers or Daily Prices'''
 
  
−
Beds24 supports up to four price "offers" for each room.
+
=== Price Multiplier ===
−
Each of the four offers can be mapped to a different Ctrip rate plan id.
+
If you want to add a multiplier to your prices, for example because of a different currency to your Beds24 currency, add a * followed by the multiplier number to your hotel id.
−
This is particularly useful when mapping daily prices to Ctrip.
 
  
−
To define the Ctrip rate plan id for each offer, separate the rate plan ids with colons.
+
For example a hotel id setting 123456*12.34 will multiply all prices by 12.34 sent for hotel id 123456.
−
For example the following Beds24 rate plan id setting will map offer 1 to rate plan id 11111, offer 2 to rate plan id 22222, offer 3 to rate plan id 33333 and offer 4 to rate plan id 44444:
 
  
−
'''11111:22222:33333:4444'''
 
  
−
If offer 1 is used only for the Beds24 booking page and only offers 2,3 and 4 are used for Ctrip leave the first rate plan id blank and start with a colon.
+
Examples:
−
For example ''':22222:33333:44444'''
+
*'''123456*1.23''' will multiply all prices  for property 123456 by 1.23  (i.e. raised by 23%).
 +
*Lower prices can be sent with a multiplier less than 1: '''123456*0.85''' will send 85% of the normal price (i.e. lowered by 15%) for property 123456.
 +
*To convert the price of bookings imported from the channel add a '''*''' AFTER the multiplier. '''123456*1.23*''' will divide the price of the booking by 1.23 for property 123456.
 +
*For currency conversion you can also use currency conversion template variables. All currencies supported by the booking page currency selector can be used.
 +
**'''123456*[CONVERT:IDR-EUR]''' will convert Indonesian Rupees to Euros.
 +
**'''123456*[CONVERT:IDR-EUR][/]0.85''' will convert Indonesian Rupees to Euros and lower the price by 15%.
  
−
The settings for daily prices allow each daily price row to be assigned to a specific offer and therefore mappable to different Ctrip rate plan ids
+
== Check Connection ==
 +
The connection is working if  you are not receiving error messages and the display in the channel is correct. If you are receiving error messages check in the "Common Errors" section why you are receiving the error and how to fix it.
  
 +
== Updates ==
 +
Changes to availability and prices will be instantly sent to the channel. Changes for settings for example number of rooms will send with the next update. Click on "Update" if you want to push them through instantly.
  
−
'''Same Price to Multiple Rate Plan Ids'''
+
==Virtual Credit Cards ==
 +
Virtual cards can be set to be auto charged at the date they become valid. To use this option set "Auto Process Virtual Cards" = Yes
  
−
If a Beds24 price should be sent to multiple Ctrip rate plan ids, the multiple rate plan ids can be entered with a comma separating them.  
+
Virtual cards can be set to be auto charged at the date they become valid.  
−
For example ''''12345678,123456789'''
 
  
−
This can be used to allow a daily price set to "Do not allow lower prices" to override multiple Ctrip rate plan ids.
+
<div class="warning">{{#fas:exclamation-triangle}} This option is available for customers who use [[Stripe|Stripe]]. If you set "Virtual Cards" = Yes without Stripe activated the system will create a pending payment which can not be collected.</div>
−
If the comma separated rate plan ids are defined in the channel manager rate plan id setting and each individual Beds24 rate contains it's specific Ctrip rate plan id, each rate will be mapped to it's rate plan id and daily prices will be mapped to all the specified rate plan ids, over-riding the rate price when appropriate.
 
  
−
=== Price Multiplier ===
+
If you manually charge virtual credit cards please note that they can only be charged on the check-out date.
−
If you want to add a multiplier to your prices, for example because of a different currency to your Beds24 currency, add a * followed by the multiplier number to your hotel Id.
 
  
−
For example a property code setting 123456*12.34 will multiply all prices by 12.34 sent for hotel id 123456.
+
==Different invoice templates ==
 +
If you need a different invoice template for the bookings from this channel you can use the [[Invoicees|invoicee]] function.
  
 
== Notes ==
 
== Notes ==
 +
Channel collect payments will be shown in the booking invoice if SETTINGS->CHANNEL MANAGER -> “Import Channel Collect Payments”  is set to “Yes”.
  
 
==Common Errors==
 
==Common Errors==
 
Any errors occurring during updates will be emailed to you with the error message as returned by Ctrip. Below are common error messages and how to fix them.
 
Any errors occurring during updates will be emailed to you with the error message as returned by Ctrip. Below are common error messages and how to fix them.
  
 +
'''Error ShortText="This hotel is not active in Ctrip, please wait." Code="375"'''
 +
*Check the Ctrip hotel id you have entered is correct and does not have blank spaces.
 +
*If it is please check contact Ctrip and ask them to check if they have enabled the connection with Beds24 channel manager.
  
 +
  '''Mismatched payment type. The rate is updated according to the payment type set in Ctrip system, if any question please contact Ctrip. '''
 +
Your setting for "Payment Collect" is wrong. You need to change it.
 +
 +
'''Inactive rate plan for restriction or rate updated'
 +
You are sending a wrong rate plan id. Check your rate plan ids in SETTINGS->CHANNEL MANAGER-> CTRIP and in the "Channels" tab of your rates/daily prices. Please use the function 'get codes' and only use the rate ids from the drop-down list.
  
 
==Disconnect==
 
==Disconnect==
 
*Unticking "Inventory" and "Prices" and "Bookings" will stop the synchronisation for a room.
 
*Unticking "Inventory" and "Prices" and "Bookings" will stop the synchronisation for a room.
 
*To completely disconnect the channel manager you might need to  contact Ctrip and ask them to disconnect you.
 
*To completely disconnect the channel manager you might need to  contact Ctrip and ask them to disconnect you.
−
 
−
 
−
</div>
 

Latest revision as of 13:50, 10 September 2024

Ctrip & Trip
This page is about the menu  (SETTINGS) CHANNEL MANAGER > CTRIP and explains how the connection with Ctrip works and how to set it up.

1 General

2 Capabilities

Beds24.com can

  • export inventory.
  • export multiple rates.
  • export minimum stay
  • export maximum stay
  • send check-in not allowed
  • send check-out not allowed
  • import bookings
  • import cancellations - importing cancellations can be disabled for individual bookings.

For details please click here

3 Limitations

  • Only bookings made after the connection is established will be imported, existing bookings must be manually entered into Beds24 to block the dates.

4 Before you connect

Prices

  • We can only send availability if you have set up prices which are activated for this channel. This tutorial gives general information how to set prices for channels.
  • One room price per Ctrip rate plan code can be sent.
  • Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the Fixed Prices can not be sent.
  • If you use daily prices with "Extra Person" prices your daily price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value so the price so the full occupancy price can send (note: the per person prices will not send) .

Bookings

New Bookings are imported. Cancellations to bookings are also imported.

Existing bookings are not automatically imported when the connection is established and should be entered into Beds24 manually.

Extras and Taxes

"Upsell Items" can not be exported.


Rooms and room types

If you sell rooms individually at another channel or your own web site and want to sell them here as a "roomtype" with a quantity of more than one you can set up virtual roooms.


4.1 What you will need

  • Your Ctrip hotel id

4.2 Set Up

Step 1: Ctrip

You request a connection to Beds24 channel manager from your Ctrip market manager. If you do not know who your Ctrip market manager is contact Ctrip support instead. After Ctrip has set the connection up you can start setting it up in Beds24.

Step 2: Beds24

  • Enter your Ctrip hotel id
  • Set the currency. If you are using different currencies on Ctrip and on Beds24 you can use the price multiplier (see below)
  • Choose the Payment Collect method. This defines whether Ctrip collect the payment from the guest or the guest pays at the hotel.
  • Set whether breakfast is included in the price or not.

Step 3: Mapping

Ctrip does not use room codes. Rate codes are used to identify the room and the rate.

  • Click on the "Get Code" link next to the rate plan code setting.
  • Choose the Ctrip standard rate for this room and click on it
  • Click SAVE when the correct rate plan code has copied to the rate plan code setting.

500px view large

5 Prices

Only one price can be sent per rate code. If you have multiple prices for one rate code which are activated for the channel the system will use the price for the highest occupancy.

  • If you use Daily Prices you can set the rate code under "Enable" in the Daily Price settings (SETTINGS- >PROPERTIES- >ROOMS- >DAILY PRICES then click on "Edit)
  • If you use Fixed Prices go to the "Channels" tab of the Fixed Price.

Ctrip can set up multiple rate plan codes for each room, each with pre-defined booking conditions. Beds24 can map a different Beds24 or daily price to each Ctrip plan code. Please use these instructions.

Because Ctrip does not use room codes, we need to know all the rate plan codes that are possible to be booked for each room so we can import bookings to the correct room.

If you have a dorm on Ctrip and you use Fixed Prices set a "Room Price" with the max capacity of 1.

Breakfast

You can set if breakfast included or not. If you want to offer different prices with and without breakfast map your most common option in the channel manager settings.

You can specify the other price option in the channel manger settings of the Daily Price or the Fixed Price by adding this information to the Ctrip rate code.

If you use daily prices you can set the rate code under "Enable" in the Daily Price settings (SETTINGS- >PROPERTIES- >ROOMS- >DAILY PRICES then click on "Edit)

If you use Fixed Prices go to the "Channels" tab of the Fixed Price.

  • add /b if breakfast is included for the maximum number of guests the breakfast is included for
  • add /n if no breakfast

Example: Breakfast not included

Ctrip nobreakfast.png view large

If breakfast is included the default is for the number of breakfasts ist the maximum number of guests the room can accommodate. If breakfast is not included in the price for all guests you have the option to specify the number of included breakfasts by adding

  • /1 = breakfast included for 1 guest (/2 = 2 breakfasts included.... /9 9 breakfasts included)

Example: The room accommodates 3 guests but breakfast is only for 2 guests included

Ctrip breakfast.png view large

Click on the "View Actual Data" Button to check which prices and availability will send.

Payment collection

You can set if guests pay Ctrip or if they pay at the hotel.. If you want to send prices for Ctrip collect and hotel collect you can specify this in the channel manger settings of the daily price or the rate by adding this information to the Ctrip rate code.

If you use daily prices you can set the rate code under "Enable" in the Daily Price settings (SETTINGS- >PROPERTIES- >ROOMS- >DAILY PRICES then click on "Edit)

If you use Fixed Prices go to the "Channels" tab of the Fixed Price.

  • /c = Ctrip collect
  • /h = hotel collect

Example: Fixed Price applies for Ctrip collect

Ctrip collect.png view large

6 Activate

  • Tick "Inventory", "Prices" and "Bookings"
  • Save

Ctrip activation.png view large


6.1 Price Multiplier

If you want to add a multiplier to your prices, for example because of a different currency to your Beds24 currency, add a * followed by the multiplier number to your hotel id.

For example a hotel id setting 123456*12.34 will multiply all prices by 12.34 sent for hotel id 123456.


Examples:

  • 123456*1.23 will multiply all prices for property 123456 by 1.23 (i.e. raised by 23%).
  • Lower prices can be sent with a multiplier less than 1: 123456*0.85 will send 85% of the normal price (i.e. lowered by 15%) for property 123456.
  • To convert the price of bookings imported from the channel add a * AFTER the multiplier. 123456*1.23* will divide the price of the booking by 1.23 for property 123456.
  • For currency conversion you can also use currency conversion template variables. All currencies supported by the booking page currency selector can be used.
    • 123456*[CONVERT:IDR-EUR] will convert Indonesian Rupees to Euros.
    • 123456*[CONVERT:IDR-EUR][/]0.85 will convert Indonesian Rupees to Euros and lower the price by 15%.

7 Check Connection

The connection is working if you are not receiving error messages and the display in the channel is correct. If you are receiving error messages check in the "Common Errors" section why you are receiving the error and how to fix it.

8 Updates

Changes to availability and prices will be instantly sent to the channel. Changes for settings for example number of rooms will send with the next update. Click on "Update" if you want to push them through instantly.

9 Virtual Credit Cards

Virtual cards can be set to be auto charged at the date they become valid. To use this option set "Auto Process Virtual Cards" = Yes

Virtual cards can be set to be auto charged at the date they become valid.

This option is available for customers who use Stripe. If you set "Virtual Cards" = Yes without Stripe activated the system will create a pending payment which can not be collected.

If you manually charge virtual credit cards please note that they can only be charged on the check-out date.

10 Different invoice templates

If you need a different invoice template for the bookings from this channel you can use the invoicee function.

11 Notes

Channel collect payments will be shown in the booking invoice if SETTINGS->CHANNEL MANAGER -> “Import Channel Collect Payments” is set to “Yes”.

12 Common Errors

Any errors occurring during updates will be emailed to you with the error message as returned by Ctrip. Below are common error messages and how to fix them. 

Error ShortText="This hotel is not active in Ctrip, please wait." Code="375"
*Check the Ctrip hotel id you have entered is correct and does not have blank spaces.
*If it is please check contact Ctrip and ask them to check if they have enabled the connection with Beds24 channel manager.

  Mismatched payment type. The rate is updated according to the payment type set in Ctrip system, if any question please contact Ctrip. 
Your setting for "Payment Collect" is wrong. You need to change it.

Inactive rate plan for restriction or rate updated'
You are sending a wrong rate plan id. Check your rate plan ids in SETTINGS->CHANNEL MANAGER-> CTRIP and in the "Channels" tab of your rates/daily prices. Please use the function 'get codes' and only use the rate ids from the drop-down list.

13 Disconnect

  • Unticking "Inventory" and "Prices" and "Bookings" will stop the synchronisation for a room.
  • To completely disconnect the channel manager you might need to contact Ctrip and ask them to disconnect you.
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