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[[Category:Channel Manager]]
[[Category:Channel Manager]]
[[Category:Error Messages from Channels]]
[[Category:Error Messages from Channels]]
[[Category:Set up Instructions]]
[[Category:Troubleshooting]]
  ''Synchronising Beds24.com with Traveloka
<div class="heading">Traveloka</div>
  This page is about the menu {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > TRAVELOKA and explains how the connection with Traveloka works and how to set it up.


===General===
===General===
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*Beds24.com can import booking cancellations.
*Beds24.com can import booking cancellations.
*Beds24.com can import booking modifications.
*Beds24.com can import booking modifications.
*Beds24.com can export minimum and maximum stays.
*Importing modifications and cancellations can be disabled for individual bookings.  
*Importing modifications and cancellations can be disabled for individual bookings.  


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*Only bookings made after the connection is established will be imported, existing bookings must be manually entered into Beds24 to block the dates.
*Only bookings made after the connection is established will be imported, existing bookings must be manually entered into Beds24 to block the dates.
*Only mapped rates can be updated.
*Only mapped rates can be updated.
*Traveloka does not support minimum stays.


== Before you connect ==
== Before you connect ==
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Traveloka  supports  both include and exclude commission prices. This feature is configurable for each hotel in the Traveloka extranet.
Traveloka  supports  both include and exclude commission prices. This feature is configurable for each hotel in the Traveloka extranet.
*We can only send availability if you have set up prices which are activated for this channel. This tutorial gives general information how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].
*We can only send availability if you have set up prices which are activated for this channel. This tutorial gives general information how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].
*Prices for "Extra Person",  "Extra child" and discounts set in the "Discounts" tab of the rates can not be sent.  If you need prices for different occupancies ask Traveloka to set your pricing model to "Occupancy Pricing".  
*If you use Fixed Prices 1 person, 2 person and room price will send. Room price will send for specified occupancy. Multiple prices with different occupancies can send on same rate plan. Prices for "Extra Person",  "Extra child" and discounts set in the "Discounts" tab of the Fixed Prices can not be sent.   
*If you use Daily Prices the  Daily Price will send including occupancy. Multiple occupancy prices can send on each rate plan. Extra person price will send.  


'''Bookings'''
'''Bookings'''
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=== What you will need ===
=== What you will need ===
*Your Traveloka hotel id
*Your Traveloka hotel mapping/pass code


=== Set Up===
=== Set Up===
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Contact your Traveloka market manager and ask them to be connected to Beds24 channel manger. After Traveloka has enabled the connection and given you your Traveloka hotel id you can set it up in Beds24.  
Contact your Traveloka market manager and ask them to be connected to Beds24 channel manger. After Traveloka has enabled the connection and given you your Traveloka hotel id you can set it up in Beds24.  
====Beds24====
====Beds24====
*Enter your the ID Traveloka has given you as hotel ID.
*Enter the mapping/pass code Traveloka has given you into the field Hotel code.
*Set the currency. If you are using different currencies on Traveloka and on Beds24 you can use the price multiplier (see below)  
*Set the currency. If you are using different currencies on Traveloka and on Beds24 you can use the price multiplier (see below)  


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Map Rates:
Map Rates:
Traveloka does not support minimum stays. Only prices with a minimum stay of one night can send.


  It is important to map all rate codes for the room. Unmapped rate codes can not be updated an can cause the room to remain open at Traveloka.
  It is important to map all rate codes for the room. Unmapped rate codes can not be updated an can cause the room to remain open at Traveloka.
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*Click SAVE when the correct rate code  has copied to the rate plan code setting.
*Click SAVE when the correct rate code  has copied to the rate plan code setting.


A price for Single (1 guest), Double (2 guests) and a room price (for the number of guests you have defined in the rate ) can be sent. If you have more than 3 occupancy levels you can set up additional rates in Beds24 for each occupancy level using and map map them in the channel settings of the rate or the daily price.
A price for Single (1 guest), Double (2 guests) and a room price (for the number of guests you have defined in the rate ) can be sent. If you have more than 3 occupancy levels you can set up additional fixed prices in Beds24 for each occupancy level using and map them in the channel settings of the fixed prices or the daily price.


*If you use daily prices you can set the rate code under "Enable" in the Daily Price settings (SETTINGS- >PROPERTIES- >ROOMS- >DAILY PRICES then click on "Edit)
*If you use daily prices you can set the rate code under "Enable" in the Daily Price settings (PRICES > DAILY PRICES SETUP then click on "Edit)
*If you use rates go to the "Channels" tab of the rate.
*If you use fixed prices go to the "Channels" tab of the fixed price.


<span class="circle" >Tip</span> '''''Click on the "View Actual Data" Button to check which prices and availability will send.'''''
<span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> Click on the "View Actual Data" Button to check which prices and availability will send. Prices that had already been set in HRS be overridden but cannot be removed. If no prices have are sent from Beds24, no availability is sent, but the which originally was in HRS is displayed.


==Multiple Rates at Traveloka==
==Multiple Rates at Traveloka==
Traveloka can set up multiple rate codes for each room, each with pre-defined booking conditions. Beds24 can map a different Beds24 rate or daily price to each Traveloka code. [[Setting_Prices_for_Booking_Channels#Mapping_channel_rate_codes|Please use these instructions]].
Traveloka can set up multiple rate codes for each room, each with pre-defined booking conditions. Beds24 can map a different Beds24 fixed price or daily price to each Traveloka code. [[Setting_Prices_for_Booking_Channels#Mapping_channel_rate_codes|Please use these instructions]].


== Activate ==
== Activate ==
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For example *[CONVERT:IDR-EUR] will convert Indonesian Rupees to Euros.
For example *[CONVERT:IDR-EUR] will convert Indonesian Rupees to Euros.


== Updates ==
== Updates and Changes==
Changes to availability and prices will be instantly sent to the channel. Changes for other settings will send with the next update. Click on "Update" if you want to push them through instantly.
Changes to availability and prices will be instantly sent to the channel. Changes for settings for example minimum stays, the multiplier or number of rooms will send with the next update. Click on "Update" if you want to push them through instantly.


== Notes ==
== Notes ==
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Any errors occurring during updates will be emailed to you with the error message as returned by Traveloka. Unfortunately Traveloka does not provide us whith information on what exactly the error is. Known problem to check if you receive error messages:
Any errors occurring during updates will be emailed to you with the error message as returned by Traveloka. Unfortunately Traveloka does not provide us whith information on what exactly the error is. Known problem to check if you receive error messages:
   
   
  '''Rate Code''':  At the moment Traveloka only allows the rate code "Retail". Check in your channel manager settings, rates and daily prices that no other than "Retail" is mapped".  
  '''Rate Code''':  At the moment Traveloka only allows the rate code "Retail". Check in your channel manager settings, fixed prices and daily prices that no other than "Retail" is mapped".  


  '''Prices too low or wrong currency''': Check if the prices you are sending comply with your price limit in Traveloka.
  '''Prices too low or wrong currency''': Check if the prices you are sending comply with your price limit in Traveloka.
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  '''Invalid rate code" Code="249"'''
  '''Invalid rate code" Code="249"'''
  You are trying to send prices for a Traveloka code which does not exist.  You will see your available rate codes when you click on "Get Codes". Make sure you only map these rates in you channel manager settings, daily prices and rates.  
  You are trying to send prices for a Traveloka code which does not exist.  You will see your available rate codes when you click on "Get Codes". Make sure you only map these rate codes in you channel manager settings, daily prices and fixed prices.  


'''Required Field Missing" Code="321">Retail price or single price is null'''
*Check the number of guests setup in Traveloka match the Maximum Guests in Beds24 ROOM SETUP, they need to match.
Go to SETTINGS -> CHANNEL MANAGER -> TRAVELOKA click 'Get the Rate Plan Codes for this Hotel code' and search for the Traveloka Room id. Then check the Beds24 Room id in SETTINGS ->  PROPERTIES -> ROOMS -> SETUP -> Maximum Guests.


  '''Error Type="13" ShortText="System error" Code="448"'''
  '''Error Type="13" ShortText="System error" Code="448"'''
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