Questions and Answers: Difference between revisions

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You can find more details when you go to {{#fas:cog}} (SETTINGS) ~~APPS & INTEGRATIONS~~ > MOBILE APP

You can find more details when you go to {{#fas:cog}} (SETTINGS) Marketplace > MOBILE APP

By nature the functionality of an app is limited. User research shows that an app can not meet the flexibility and the power Beds24 customers are used to. Therefore our control panel is responsive and accessible via a browser from any mobile device. We provide a mobile dashboard which links to more special mobile pages and access to all other Beds24 functions.

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~~Yes.~~ If your guests book multiple rooms/rentals a group booking is created. You can also manually 'group' the bookings together, you will see the list of 'grouped' bookings when you open any one of the bookings in the Group.

If your guests book multiple rooms/rentals a group booking is created. You can also manually 'group' the bookings together, you will see the list of 'grouped' bookings when you open any one of the bookings in the Group.

Open the initial booking (Master), go to the Invoice tab and scroll to the bottom, then add the new booking into the 'Add Existing booking to Group'.

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The flag text is displayed with the other booking fields within the control panel and the [FLAG] template variable can be used to display this text as "hovertext" when the mouse cursor is positioned over the flagged booking in the Calendar view.

Flags can be manually added to bookings, to create a preset value and colour, go to {{#fas:cog}} (SETTINGS) > ACCOUNT > PREFERENCES > BOOKINGS > BOOKING FLAG TEXT VALUES, you can add the text and colour code.

Flags can also be automatically applied via Auto Action which you can set up in {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > AUTO ACTIONS.

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For example, Airbnb has a setting called "Advance Notice (hours)" which sets the number of hours before midnight you want to stop same day bookings.

Other OTA's may have similar settings internally that they can set for you, please check with the specific OTA.

</div>

=== Can I manually create bookings? ===

</div>

You can manually create bookings in your Beds24 account.

1) Dynamic Calendar, click on the + sign in the Room row/Date column, then enter the details in the Booking popup.

2) Add booking button at the top of the control panel

3) Price Checker tool, set the dates/rules and then click 'BOOK' to create the booking.

For more details, check the HELP page for bookings [[:category:Bookings#Add_Bookings|Add bookings]]

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~~Yes.~~ The Private Label booking page option allows you to use your own domain e.g. bookings.mydomain.com (instead of beds24.com) for an additional fee.

The Private Label booking page option allows you to use your own domain e.g. bookings.mydomain.com (instead of beds24.com) for an additional fee.

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=== Why am ~~Igetting~~ error messages and what do I do? ===

=== Why am I getting error messages and what do I do? ===

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=== Can I setup different prices for each Channel? ===

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~~Yes, if~~ required you can set different prices for your own website and booking channel(s). You can set different prices for each Channel, check the Channel Help page for the requirements and options.

If required you can set different prices for your own website and booking channel(s). You can set different prices for each Channel, check the Channel Help page for the requirements and options.

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~~Yes, you~~ can setup different prices for a Channel and/or you can use a Price Multiplier to change your prices for a Channel. The price can be increased/decreased. Check the HELP page for the Channel for more information.

You can setup different prices for a Channel and/or you can use a Price Multiplier to change your prices for a Channel. The price can be increased/decreased. Check the HELP page for the Channel for more information.

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~~Yes, once~~ you have setup the connection to a channel, then you can manage the inventory in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > CHANNEL INVENTORY.

Once you have setup the connection to a channel, then you can manage the inventory in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > CHANNEL INVENTORY.

You will see a row for each channel set the inventory for each channel/date.

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~~Yes, use~~ the setting in Preferences 'Deduce language from country?' this will then enter the value in the Language field in the Mail tab of the booking. If there is no value the 'Default' language set in {{#fas:cog}} (SETTINGS) > BOOKING PAGE > INTERNATIONALIZATION -> BOOKING PAGE LANGUAGE will be used.

Use the setting in Preferences 'Deduce language from country?' this will then enter the value in the Language field in the Mail tab of the booking. If there is no value the 'Default' language set in {{#fas:cog}} (SETTINGS) > BOOKING PAGE > INTERNATIONALIZATION -> BOOKING PAGE LANGUAGE will be used.

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~~Yes.~~ See [[Invoicees|this help page]] for more information.

See [[Invoicees|this help page]] for more information.

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~~Yes.~~ The process is explained [[Connect_Airbnb_Account#Import_listings_from_Airbnb| here]].

The process is explained [[Connect_Airbnb_Account#Import_listings_from_Airbnb| here]].

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~~Yes.~~ You can connect an existing Airbnb account.

You can connect an existing Airbnb account.

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~~Yes.~~ You can connect multiple Airbnb accounts.

You can connect multiple Airbnb accounts.

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~~Yes.~~ This [[Setting_Prices_for_Booking_Channels|tutorial]] explains how to do this.

This [[Setting_Prices_for_Booking_Channels|tutorial]] explains how to do this.

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~~Yes.~~ You can connect to multiple Airbnb host accounts.

You can connect to multiple Airbnb host accounts.

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~~Yes~~.

Use the setting in (SETTINGS) > CHANNEL MANAGER > General channel manager settings > 'Deduce language from country?' this will then enter the value in the Language field in the Mail tab of the booking. If there is no value the 'Default' language set in {{#fas:cog}} (SETTINGS) > BOOKING PAGE > INTERNATIONALIZATION -> BOOKING PAGE LANGUAGE will be used.

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====Can I connect dorms?====

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~~Yes,~~ Airbnb supports dorms. See this page for the settings:- https://wiki.beds24.com/index.php/Airbnb_DORMS

Airbnb supports dorms. See this page for the settings:- https://wiki.beds24.com/index.php/Airbnb_DORMS

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~~Yes, for~~ more information see [Facebook_App|here].

For more information see [Facebook_App|here].

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=== Do I have full access to Beds24 with the Free Trial? ===

Signing up for the free trial opens a fully functional account.

~~Yes, signing~~ up for the free trial opens a fully functional account.

You may use this account to test all the functionality of the system for free.

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~~Yes, you~~ can give guests the option to view and cancel bookings but not change them.

You can give guests the option to view and cancel bookings but not change them.

Go to {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT -> GUEST LOGIN and click HELP (top right menu)

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~~Yes, you~~ can install Google Analytics on you booking page. See the details in this wiki page:- https://wiki.beds24.com/index.php/Track_Bookings

You can install Google Analytics on you booking page. See the details in this wiki page:- https://wiki.beds24.com/index.php/Track_Bookings

Beds24 also has a built in logging system which will give you information on the activities on your booking page and where a booking originated from.

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~~Yes, we~~ offer regular webinars on how Beds24 works and on specific functions which are also available on demand. Links to the recordings and to tutorials are available here: https://wiki.beds24.com/index.php?title=Main_Page

We offer regular webinars on how Beds24 works and on specific functions which are also available on demand. Links to the recordings and to tutorials are available here: https://wiki.beds24.com/index.php?title=Main_Page

There are also setup wizards that you can access from this page: https://beds24.com/wizard/index.php?lang=en They are designed to introduce the system and guide you through the setup process. The wizards open your control panel and booking page in wizard mode.

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=== Does Beds24 have a user forum? ===

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~~Yes.~~ You can access the Forum from your Beds24 control panel, click on SUPPORT and then on the Forum link (top right).

You can access the Forum from your Beds24 control panel, click on SUPPORT and then on the Forum link (top right).

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~~Yes, once~~ mapped to Beds24, some booking channels provide access to 'Import existing bookings' if your OTA does not provide this option then you can use the CSV API to import existing bookings. Please check the HELP page for the Booking Channel to see the Capabilities.

Once mapped to Beds24, some booking channels provide access to 'Import existing bookings' if your OTA does not provide this option then you can use the CSV API to import existing bookings. Please check the HELP page for the Booking Channel to see the Capabilities.

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~~Yes.~~ We provide a [[:Category:~~Apps~~|wide range of integration]] so you can create seamless workflows. Many services which are not listed [[:Category:~~Apps~~|here]] can be connected via Integromat and we also have an open API.

We provide a [[:Category:Marketplace|wide range of integration]] so you can create seamless workflows. Many services which are not listed [[:Category:Marketplace|here]] can be connected via Integromat and we also have an open API.

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~~Yes, go~~ to {{#fas:cog}} (SETTINGS) BOOKING ENGINE > INTERNATIONALIZATION and tick the appropriate languages. Then you can enter the message in the specific language where this setting is available. (ie. Confirmation messages, auto emails etc).

Go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE > INTERNATIONALIZATION and tick the appropriate languages. Then you can enter the message in the specific language where this setting is available. (ie. Confirmation messages, auto emails etc).

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== Messaging and Notifications ==

===Will I receive a notification when there is a new booking? ===

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~~Yes.~~ You will automatically receive an Email when you receive a new online booking or a modification for a channel booking. You can additionally opt in to receive an SMS notifications. Email are free, for SMS a fee applies.

You will automatically receive an Email when you receive a new online booking or a modification for a channel booking. You can additionally opt in to receive an SMS notifications. Email are free, for SMS a fee applies.

</div>

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We have an integration with MailChimp through which guests will be automatically added to mailing lists. Go to {{#fas:cog}} (SETTINGS) ~~APPS & INTEGRATIONS-~~> MAILCHIMP and click HELP (top right menu) for instructions.

We have an integration with MailChimp through which guests will be automatically added to mailing lists. Go to {{#fas:cog}} (SETTINGS) MARKETPLACE > MAILCHIMP and click HELP (top right menu) for instructions.

Guest information and contact details can also be downloaded to be imported into external mailing lists.

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~~Yes, please~~ see you the billing section in your Account for details.

Please see you the billing section in your Account for details.

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~~Yes, you~~ can specify the access rights to each user, you can choose from default roles (e.g. admin, backoffice, reception, cleaner) or create your own roles. The Roles are explained in the SUB ACCOUNT Help page.

You can specify the access rights to each user, you can choose from default roles (e.g. admin, backoffice, reception, cleaner) or create your own roles. The Roles are explained in the SUB ACCOUNT Help page.

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~~Yes, you~~ can specify the access rights the owners have with default roles (a good starting point is the owner role) or create your own roles.

You can specify the access rights the owners have with default roles (a good starting point is the owner role) or create your own roles.

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~~Yes, you~~ can limit the access rights to a login with the ROLE and then you can HIDE additional options within the system.

You can limit the access rights to a login with the ROLE and then you can HIDE additional options within the system.

</div>

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~~Yes, you~~ can limit the access to a login with the ROLE you have assigned and HIDE sections of the bookings within their account.

You can limit the access to a login with the ROLE you have assigned and HIDE sections of the bookings within their account.

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~~Yes.~~ You can use Beds24 to receive deposit for full payments a the time of the booking. You can also send payment requests for payments which are due later.

You can use Beds24 to receive deposit for full payments a the time of the booking. You can also send payment requests for payments which are due later.

</div>

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~~Yes, you~~ can setup an automated email to your guests requesting payment for their bookings. See the details in the HELP page for the Payment Gateway.

You can setup an automated email to your guests requesting payment for their bookings. See the details in the HELP page for the Payment Gateway.

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~~Yes.~~ You can collect bitcoin payment via Bitpay.

You can collect bitcoin payment via Bitpay.

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~~Yes.~~ You can do this directly from the booking.

You can do this directly from the booking.

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~~Yes, please~~ go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE -> UPSELL ITEMS, and click HELP (top right menu) for the instructions.

Please go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE -> UPSELL ITEMS, and click HELP (top right menu) for the instructions.

</div>

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~~Yes.~~ We have an open API which our customers can use to integrate their own systems.

We have an open API which our customers can use to integrate their own systems.

</div>

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~~Yes,~~ The private label option allows you to use your own subdomain for your booking page bookings.mywebsite.com (instead of Beds24).

The private label option allows you to use your own subdomain for your booking page bookings.mywebsite.com (instead of Beds24).

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~~Yes.~~ You can create Sub Accounts for owners for which you can restrict access so they have only access to the information and reports you allow them to see. A good starting point is the owner role or create your own roles.

You can create Sub Accounts for owners for which you can restrict access so they have only access to the information and reports you allow them to see. A good starting point is the owner role or create your own roles.

</div>

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~~Yes.~~ Please use [[Proposal_or_quote|these instructions]].

Please use [[Proposal_or_quote|these instructions]].

</div>

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~~Yes.~~ Best option is to use Daily Prices, then you can set the rules in Daily Price Rules and set the individual price per day/date range in the Calendar.

Best option is to use Daily Prices, then you can set the rules in Daily Price Rules and set the individual price per day/date range in the Calendar.

</div>

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~~Yes.~~ In Daily Prices/Fixed Prices use the Min Stay until Checkin to set prices for 'early bird pricing'.

In Daily Prices/Fixed Prices use the Min Stay until Checkin to set prices for 'early bird pricing'.

For example a setting of 0 will allow this price to be booked for tonight. A setting of 3 means this price is only available at least 3 days before the check-in date.

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</div>

~~Yes.~~ Best option is to use Daily Prices, then you can set the rules in Daily Price Rules and set the individual price per day/date in the Calendar.

Best option is to use Daily Prices, then you can set the rules in Daily Price Rules and set the individual price per day/date in the Calendar.

</div>

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</div>

~~Yes.~~ For your booking page you can define prices for different occupancies. Check the help pages for prices for details. Also some channels support occupancy based pricing, please check the HELP page for each channel for specific details. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER and select the channel from the link on the left. Then click HELP (top right menu) for instructions.

For your booking page you can define prices for different occupancies. Check the help pages for prices for details. Also some channels support occupancy based pricing, please check the HELP page for each channel for specific details. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER and select the channel from the link on the left. Then click HELP (top right menu) for instructions.

</div>

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~~Yes.~~ Minimum and maximum stays can be set and overridden at different levels:

Minimum and maximum stays can be set and overridden at different levels:

*At the room level ({{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP)

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</div>

~~Yes.~~ You can adjust the prices easily directly in the Calendar or use a multiplier to adjust all prices of a day.

You can adjust the prices easily directly in the Calendar or use a multiplier to adjust all prices of a day.

Our built in Yield optimizer automatically adjusts prices based on demand shortly before check-in.

We also integrate with Pricelabs and RoomPriceGenie who provide sophisticated revenue management tools and and the prices they calculate automatically to Beds24. Go to {{#fas:cog}} (SETTINGS) ~~APPS & INTEGRATIONS~~. Then click HELP (top right menu) for a list and then click on the Service for more informaiton.

We also integrate with Pricelabs and RoomPriceGenie who provide sophisticated revenue management tools and and the prices they calculate automatically to Beds24. Go to {{#fas:cog}} (SETTINGS) MARKETPLACE. Then click HELP (top right menu) for a list and then click on the Service for more informaiton.

</div>

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~~Yes.~~ The prices will only display/send for the 'Max Days in Advance' they are set to. 365 is the default which will show the prices for one year from today.

The prices will only display/send for the 'Max Days in Advance' they are set to. 365 is the default which will show the prices for one year from today.

To send up to 2 years data to the channels, go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > set 'Export data' = 2 years.

For Airbnb Rate plans - Prices upto 1 year only will send with Rate plans, if more than 365 days are required then use Per day pricing or Per Occupancy pricing.

</div>

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=== Can I charge for optional extras? ===

</div>

~~Yes.~~ For your booking page, you can use Upsell items, go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE > UPSELL ITEMS. You can set the description for all languages you have activated in your account.

For your booking page, you can use Upsell items, go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE > UPSELL ITEMS. You can set the description for all languages you have activated in your account.

For the Channels, it is possible to send additional/custom fees. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER and select the channel from the link on the left. Then click HELP (top right menu) for instructions.

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</div>

~~Yes, you~~ can create custom reports in your account.

You can create custom reports in your account.

Go to the Control Panel and click REPORTS then select Custom reports from the drop down list.

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</div>

~~Yes, you~~ can Clone reports from one account to another.

You can Clone reports from one account to another.

Click on the 'User' icon on the top right of the control panel and then on 'Account Management' (in the old control panel SUB ACCOUNT in the top right). Click HELP (top right menu) for instructions.

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</div>

~~Yes, you~~ can use the ROUTINES feature in {{#fas:cog}} (SETTINGS) ACCOUNT > ROUTINES, click HELP (top right menu) for instructions.

You can use the ROUTINES feature in {{#fas:cog}} (SETTINGS) ACCOUNT > ROUTINES, click HELP (top right menu) for instructions.

</div>

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</div>

~~Yes, you~~ can use the ROUTINES feature in {{#fas:cog}} (SETTINGS) ACCOUNT > ROUTINES, click HELP (top right menu) for instructions.

You can use the ROUTINES feature in {{#fas:cog}} (SETTINGS) ACCOUNT > ROUTINES, click HELP (top right menu) for instructions.

</div>

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</div>

~~Yes, there~~ are several pre-defined reports in the Standard Reports, you also have the option to create custom reports.

There are several pre-defined reports in the Standard Reports, you also have the option to create custom reports.

From the Control Panel, go to REPORTS, select Standard Reports from the drop down list.

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</div>

~~Yes, you~~ can use Smart Logic with template variables. See the details in this section of the wiki page [[Template_Variables#Smart_Logic_Template_Variables|Smart Logic template variables]]

You can use Smart Logic with template variables. See the details in this section of the wiki page [[Template_Variables#Smart_Logic_Template_Variables|Smart Logic template variables]]

IF style template variables will compare two values and display a text if the comparison is true and an alternative text if the comparison is false. Colons : are used between the two comparison values and the first text, a pipe | is used between the two texts. Empty text is allowed if you do not want to display anything for a condition.

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</div>

~~Yes, go~~ to {{#fas:cog}} (SETTINGS) ACCOUNT > PREFERENCES > BOOKINGS > BOOKING HEADER enter your template variables and click Save.

Go to {{#fas:cog}} (SETTINGS) ACCOUNT > PREFERENCES > BOOKINGS > BOOKING HEADER enter your template variables and click Save.

When you open a booking, the result will be shown in the top left of your screen.

</div>

@@ Line 11: / Line 11: @@
 </div>
 <div class="mw-collapsible-content">
-You can find more details when you go to {{#fas:cog}} (SETTINGS) APPS & INTEGRATIONS > MOBILE APP
+You can find more details when you go to {{#fas:cog}} (SETTINGS) Marketplace > MOBILE APP
 By nature the functionality of an app is limited. User research shows that an app can not meet the flexibility and the power Beds24 customers are used to. Therefore our control panel is responsive and accessible via a browser from any mobile device. We provide a mobile dashboard which links to more special mobile pages and access to all other Beds24 functions.
@@ Line 109: / Line 109: @@
 </div>
 <div class="mw-collapsible-content">
-Yes. If your guests book multiple rooms/rentals a group booking is created. You can also manually 'group' the bookings together, you will see the list of 'grouped' bookings when you open any one of the bookings in the Group.
+If your guests book multiple rooms/rentals a group booking is created. You can also manually 'group' the bookings together, you will see the list of 'grouped' bookings when you open any one of the bookings in the Group.
 Open the initial booking (Master), go to the Invoice tab and scroll to the bottom, then add the new booking into the 'Add Existing booking to Group'.
@@ Line 137: / Line 137: @@
 The flag text is displayed with the other booking fields within the control panel and the [FLAG] template variable can be used to display this text as "hovertext" when the mouse cursor is positioned over the flagged booking in the Calendar view.
+Flags can be manually added to bookings, to create a preset value and colour, go to {{#fas:cog}} (SETTINGS) > ACCOUNT > PREFERENCES > BOOKINGS > BOOKING FLAG TEXT VALUES, you can add the text and colour code.
 Flags can also be automatically applied via Auto Action which you can set up in {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > AUTO ACTIONS.
@@ Line 157: / Line 159: @@
   For example, Airbnb has a setting called "Advance Notice (hours)" which sets the number of hours before midnight you want to stop same day bookings.
   Other OTA's may have similar settings internally that they can set for you, please check with the specific OTA.
+</div>
+</div>
+<div class="mw-collapsible mw-collapsed">
+<div  class="headline-collapse" >
+=== Can I manually create bookings? ===
+</div>
+<div class="mw-collapsible-content">
+You can manually create bookings in your Beds24 account.
+) Dynamic Calendar, click on the + sign in the Room row/Date column, then enter the details in the Booking popup.
+) Add booking button at the top of the control panel
+) Price Checker tool, set the dates/rules and then click 'BOOK' to create the booking.
+For more details, check the HELP page for bookings [[:category:Bookings#Add_Bookings|Add bookings]]
 </div>
 </div>
@@ Line 195: / Line 214: @@
 </div>
 <div class="mw-collapsible-content">
-Yes. The Private Label booking page option allows you to use your own domain e.g. bookings.mydomain.com (instead of beds24.com) for an additional fee.
+The Private Label booking page option allows you to use your own domain e.g. bookings.mydomain.com (instead of beds24.com) for an additional fee.
 </div>
 </div>
@@ Line 230: / Line 249: @@
 <div class="mw-collapsible mw-collapsed">
 <div  class="headline-collapse" >
-=== Why am Igetting error messages and what do I do? ===
+=== Why am I getting error messages and what do I do? ===
 </div>
 <div class="mw-collapsible-content">
@@ Line 241: / Line 260: @@
 <div class="mw-collapsible mw-collapsed">
 <div  class="headline-collapse" >
 === Can I setup different prices for each Channel? ===
 </div>
 <div class="mw-collapsible-content">
-Yes, if required you can set different prices for your own website and booking channel(s). You can set different prices for each Channel, check the Channel Help page for the requirements and options.
+If required you can set different prices for your own website and booking channel(s). You can set different prices for each Channel, check the Channel Help page for the requirements and options.
 </div>
 </div>
@@ Line 253: / Line 273: @@
 </div>
 <div class="mw-collapsible-content">
-Yes, you can setup different prices for a Channel and/or you can use a Price Multiplier to change your  prices  for a Channel. The price can be increased/decreased. Check the HELP page for the Channel for more information.
+You can setup different prices for a Channel and/or you can use a Price Multiplier to change your  prices  for a Channel. The price can be increased/decreased. Check the HELP page for the Channel for more information.
 </div>
 </div>
@@ Line 262: / Line 282: @@
 </div>
 <div class="mw-collapsible-content">
-Yes, once you have setup the connection to a channel, then you can manage the inventory in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > CHANNEL INVENTORY.
+Once you have setup the connection to a channel, then you can manage the inventory in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > CHANNEL INVENTORY.
 You will see a row for each channel set the inventory for each channel/date.
@@ Line 423: / Line 443: @@
 </div>
 <div class="mw-collapsible-content">
-Yes, use the setting in Preferences 'Deduce language from country?' this will then enter the value in the Language field in the Mail tab of the booking. If there is no value the 'Default' language set in {{#fas:cog}} (SETTINGS)  >  BOOKING PAGE  > INTERNATIONALIZATION -> BOOKING PAGE LANGUAGE will be used.
+Use the setting in Preferences 'Deduce language from country?' this will then enter the value in the Language field in the Mail tab of the booking. If there is no value the 'Default' language set in {{#fas:cog}} (SETTINGS)  >  BOOKING PAGE  > INTERNATIONALIZATION -> BOOKING PAGE LANGUAGE will be used.
 </div>
 </div>
@@ Line 459: / Line 479: @@
 </div>
 <div class="mw-collapsible-content">
-Yes. See [[Invoicees|this help page]] for more information.
+See [[Invoicees|this help page]] for more information.
 </div>
 </div>
@@ Line 478: / Line 498: @@
 </div>
 <div class="mw-collapsible-content">
-Yes. The process is explained [[Connect_Airbnb_Account#Import_listings_from_Airbnb| here]].
+The process is explained [[Connect_Airbnb_Account#Import_listings_from_Airbnb| here]].
 </div>
 </div>
@@ Line 522: / Line 542: @@
 </div>
 <div class="mw-collapsible-content">
-Yes. You can connect an existing Airbnb account.
+You can connect an existing Airbnb account.
 </div>
 </div>
@@ Line 551: / Line 571: @@
 </div>
 <div class="mw-collapsible-content">
-Yes. You can connect multiple Airbnb accounts.
+You can connect multiple Airbnb accounts.
 </div>
 </div>
@@ Line 560: / Line 580: @@
 </div>
 <div class="mw-collapsible-content">
-Yes. This [[Setting_Prices_for_Booking_Channels|tutorial]] explains how to do this.
+This [[Setting_Prices_for_Booking_Channels|tutorial]] explains how to do this.
 </div>
 </div>
@@ Line 632: / Line 652: @@
 </div>
 <div class="mw-collapsible-content">
-Yes. You can connect to multiple Airbnb host accounts.
+You can connect to multiple Airbnb host accounts.
 </div>
 </div>
@@ Line 641: / Line 661: @@
 </div>
 <div class="mw-collapsible-content">
-Yes.
+Use the setting in (SETTINGS)  > CHANNEL MANAGER > General channel manager settings > 'Deduce language from country?' this will then enter the value in the Language field in the Mail tab of the booking. If there is no value the 'Default' language set in {{#fas:cog}} (SETTINGS)  >  BOOKING PAGE  > INTERNATIONALIZATION -> BOOKING PAGE LANGUAGE will be used.
 </div>
 </div>
@@ Line 647: / Line 667: @@
 <div class="mw-collapsible mw-collapsed">
 <div  class="headline-collapse" >
 ====Can I connect dorms?====
 </div>
 <div class="mw-collapsible-content">
-Yes, Airbnb supports dorms. See this page for the settings:- https://wiki.beds24.com/index.php/Airbnb_DORMS
+Airbnb supports dorms. See this page for the settings:- https://wiki.beds24.com/index.php/Airbnb_DORMS
 </div>
 </div>
@@ Line 889: / Line 910: @@
 </div>
 <div class="mw-collapsible-content">
-Yes, for more information see [Facebook_App|here].
+For more information see [Facebook_App|here].
 </div>
 </div>
@@ Line 897: / Line 918: @@
 <div  class="headline-collapse" >
 === Do I have full access to Beds24 with the Free Trial? ===
+Signing up for the free trial opens a fully functional account.
-Yes, signing up for the free trial opens a fully functional account.
 You may use this account to test all the functionality of the system for free.
@@ Line 928: / Line 948: @@
 </div>
 <div class="mw-collapsible-content">
-Yes, you can give guests the option to view and cancel bookings but not change them.
+You can give guests the option to view and cancel bookings but not change them.
 Go to {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT -> GUEST LOGIN and click HELP (top right menu)
@@ Line 940: / Line 960: @@
 </div>
 <div class="mw-collapsible-content">
-Yes, you can install Google Analytics on you booking page. See the details in this wiki page:- https://wiki.beds24.com/index.php/Track_Bookings
+You can install Google Analytics on you booking page. See the details in this wiki page:- https://wiki.beds24.com/index.php/Track_Bookings
 Beds24 also has a built in logging system which will give you information on the activities on your booking page and where a booking originated from.
@@ Line 983: / Line 1,003: @@
 </div>
 <div class="mw-collapsible-content">
-Yes, we offer regular webinars on how Beds24 works and on specific functions which are also available on demand. Links to the recordings and to tutorials are available here: https://wiki.beds24.com/index.php?title=Main_Page
+We offer regular webinars on how Beds24 works and on specific functions which are also available on demand. Links to the recordings and to tutorials are available here: https://wiki.beds24.com/index.php?title=Main_Page
 There are also setup wizards that you can access from this page: https://beds24.com/wizard/index.php?lang=en They are designed to introduce the system and guide you through the setup process. The wizards open your control panel and booking page in wizard mode.
@@ Line 993: / Line 1,013: @@
 <div class="mw-collapsible mw-collapsed">
 <div  class="headline-collapse" >
 === Does Beds24 have a user forum? ===
 </div>
 <div class="mw-collapsible-content">
-Yes. You can access the Forum from your Beds24 control panel, click on SUPPORT and then on the Forum link (top right).
+You can access the Forum from your Beds24 control panel, click on SUPPORT and then on the Forum link (top right).
 </div>
 </div>
@@ Line 1,006: / Line 1,027: @@
 </div>
 <div class="mw-collapsible-content">
-Yes, once mapped to Beds24, some booking channels provide access to 'Import existing bookings' if your OTA does not provide this option then you can use the CSV API to import existing bookings. Please check the HELP page for the Booking Channel to see the Capabilities.
+Once mapped to Beds24, some booking channels provide access to 'Import existing bookings' if your OTA does not provide this option then you can use the CSV API to import existing bookings. Please check the HELP page for the Booking Channel to see the Capabilities.
 </div>
 </div>
@@ Line 1,025: / Line 1,046: @@
 </div>
 <div class="mw-collapsible-content">
-Yes. We provide a [[:Category:Apps|wide range of integration]] so you can create seamless workflows. Many services which are not listed [[:Category:Apps|here]] can be connected via Integromat and we also have an open API.
+We provide a [[:Category:Marketplace|wide range of integration]] so you can create seamless workflows. Many services which are not listed [[:Category:Marketplace|here]] can be connected via Integromat and we also have an open API.
 </div>
 </div>
@@ Line 1,066: / Line 1,087: @@
 </div>
 <div class="mw-collapsible-content">
-Yes, go to {{#fas:cog}} (SETTINGS)  BOOKING ENGINE > INTERNATIONALIZATION  and tick the appropriate languages. Then you can enter the message in the specific language where this setting is available. (ie. Confirmation messages, auto emails etc).
+Go to {{#fas:cog}} (SETTINGS)  BOOKING ENGINE > INTERNATIONALIZATION  and tick the appropriate languages. Then you can enter the message in the specific language where this setting is available. (ie. Confirmation messages, auto emails etc).
 </div>
 </div>
@@ Line 1,082: / Line 1,103: @@
 == Messaging and Notifications ==
+<div class="mw-collapsible mw-collapsed">
+<div  class="headline-collapse" >
 ===Will I receive a notification when there is a new booking? ===
 </div>
 <div class="mw-collapsible-content">
-Yes. You will automatically receive an Email when you receive a new online booking or a modification for a channel booking. You can additionally opt in to receive an SMS notifications. Email are free, for SMS a fee applies.
+You will automatically receive an Email when you receive a new online booking or a modification for a channel booking. You can additionally opt in to receive an SMS notifications. Email are free, for SMS a fee applies.
 </div>
 </div>
@@ Line 1,140: / Line 1,164: @@
 </div>
 <div class="mw-collapsible-content">
-We have an integration with MailChimp through which guests will be automatically added to mailing lists. Go to {{#fas:cog}} (SETTINGS) APPS & INTEGRATIONS-> MAILCHIMP and click HELP (top right menu) for instructions.
+We have an integration with MailChimp through which guests will be automatically added to mailing lists. Go to {{#fas:cog}} (SETTINGS) MARKETPLACE > MAILCHIMP and click HELP (top right menu) for instructions.
 Guest information and contact details can also be downloaded to be imported into external mailing lists.
@@ Line 1,184: / Line 1,208: @@
 </div>
 <div class="mw-collapsible-content">
-Yes, please see you the billing section in your Account for details.
+Please see you the billing section in your Account for details.
 </div>
 </div>
@@ Line 1,193: / Line 1,217: @@
 </div>
 <div class="mw-collapsible-content">
-Yes, you can specify the access rights to each user, you can choose from default roles (e.g. admin, backoffice, reception, cleaner) or create your own roles. The Roles are explained in the SUB ACCOUNT Help page.
+You can specify the access rights to each user, you can choose from default roles (e.g. admin, backoffice, reception, cleaner) or create your own roles. The Roles are explained in the SUB ACCOUNT Help page.
 </div>
 </div>
@@ Line 1,202: / Line 1,226: @@
 </div>
 <div class="mw-collapsible-content">
-Yes, you can specify the access rights the owners have with default roles (a good starting point is the owner role) or create your own roles.
+You can specify the access rights the owners have with default roles (a good starting point is the owner role) or create your own roles.
 </div>
 </div>
@@ Line 1,211: / Line 1,235: @@
 </div>
 <div class="mw-collapsible-content">
-Yes, you can limit the access rights to a login with the ROLE and then you can HIDE additional options within the system.
+You can limit the access rights to a login with the ROLE and then you can HIDE additional options within the system.
 </div>
 </div>
@@ Line 1,220: / Line 1,244: @@
 </div>
 <div class="mw-collapsible-content">
-Yes, you can limit the access to a login with the ROLE you have assigned and HIDE sections of the bookings within their account.
+You can limit the access to a login with the ROLE you have assigned and HIDE sections of the bookings within their account.
 </div>
 </div>
@@ Line 1,243: / Line 1,267: @@
 </div>
 <div class="mw-collapsible-content">
-Yes. You can use Beds24 to receive deposit for full payments a the time of the booking. You can also send payment requests for payments which are due later.
+You can use Beds24 to receive deposit for full payments a the time of the booking. You can also send payment requests for payments which are due later.
 </div>
 </div>
@@ Line 1,274: / Line 1,298: @@
 </div>
 <div class="mw-collapsible-content">
-Yes, you can setup an automated email to your guests requesting payment for their bookings. See the details in the HELP page for the Payment Gateway.
+You can setup an automated email to your guests requesting payment for their bookings. See the details in the HELP page for the Payment Gateway.
 </div>
 </div>
@@ Line 1,294: / Line 1,318: @@
 </div>
 <div class="mw-collapsible-content">
-Yes. You can collect bitcoin payment via Bitpay.
+You can collect bitcoin payment via Bitpay.
 </div>
 </div>
@@ Line 1,320: / Line 1,344: @@
 </div>
 <div class="mw-collapsible-content">
-Yes. You can do this directly from the booking.
+You can do this directly from the booking.
 </div>
 </div>
@@ Line 1,332: / Line 1,356: @@
 </div>
 <div class="mw-collapsible-content">
-Yes, please go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE -> UPSELL ITEMS, and click HELP (top right menu) for the instructions.
+Please go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE -> UPSELL ITEMS, and click HELP (top right menu) for the instructions.
 </div>
 </div>
@@ Line 1,342: / Line 1,366: @@
 </div>
 <div class="mw-collapsible-content">
-Yes. We have an open API which our customers can use to integrate their own systems.
+We have an open API which our customers can use to integrate their own systems.
 </div>
 </div>
@@ Line 1,352: / Line 1,376: @@
 </div>
 <div class="mw-collapsible-content">
-Yes, The private label option allows you to use your own subdomain for your booking page bookings.mywebsite.com (instead of Beds24).
+The private label option allows you to use your own subdomain for your booking page bookings.mywebsite.com (instead of Beds24).
 </div>
 </div>
@@ Line 1,362: / Line 1,386: @@
 </div>
 <div class="mw-collapsible-content">
-Yes. You can create Sub Accounts for owners for which you can restrict access so they have only access to the information and reports you allow them to see. A good starting point is the owner role or create your own roles.
+You can create Sub Accounts for owners for which you can restrict access so they have only access to the information and reports you allow them to see. A good starting point is the owner role or create your own roles.
 </div>
 </div>
@@ Line 1,372: / Line 1,396: @@
 </div>
 <div class="mw-collapsible-content">
-Yes. Please use [[Proposal_or_quote|these instructions]].
+Please use [[Proposal_or_quote|these instructions]].
 </div>
 </div>
@@ Line 1,384: / Line 1,408: @@
 </div>
 <div class="mw-collapsible-content">
-Yes. Best option is to use Daily Prices, then you can set the rules in Daily Price Rules and set the individual price per day/date range in the Calendar.
+Best option is to use Daily Prices, then you can set the rules in Daily Price Rules and set the individual price per day/date range in the Calendar.
 </div>
 </div>
@@ Line 1,393: / Line 1,417: @@
 </div>
 <div class="mw-collapsible-content">
-Yes. In Daily Prices/Fixed Prices use the Min Stay until Checkin to set prices for 'early bird pricing'.
+In Daily Prices/Fixed Prices use the Min Stay until Checkin to set prices for 'early bird pricing'.
 For example a setting of 0 will allow this price to be booked for tonight. A setting of 3 means this price is only available at least 3 days before the check-in date.
@@ Line 1,406: / Line 1,430: @@
 </div>
 <div class="mw-collapsible-content">
-Yes. Best option is to use Daily Prices, then you can set the rules in Daily Price Rules and set the individual price per day/date in the Calendar.
+Best option is to use Daily Prices, then you can set the rules in Daily Price Rules and set the individual price per day/date in the Calendar.
 </div>
 </div>
@@ Line 1,415: / Line 1,439: @@
 </div>
 <div class="mw-collapsible-content">
-Yes. For your booking page you can define prices for different occupancies. Check the help pages for prices for details.  Also some channels  support  occupancy based pricing, please check the HELP page for each channel for specific details. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER and select the channel from the link on the left. Then click HELP (top right menu) for instructions.
+For your booking page you can define prices for different occupancies. Check the help pages for prices for details.  Also some channels  support  occupancy based pricing, please check the HELP page for each channel for specific details. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER and select the channel from the link on the left. Then click HELP (top right menu) for instructions.
 </div>
 </div>
@@ Line 1,424: / Line 1,448: @@
 </div>
 <div class="mw-collapsible-content">
-Yes. Minimum and maximum stays can be set and overridden at different levels:
+Minimum and maximum stays can be set and overridden at different levels:
 *At the room level ({{#fas:cog}} (SETTINGS)  PROPERTIES > ROOMS > SETUP)
@@ Line 1,439: / Line 1,463: @@
 </div>
 <div class="mw-collapsible-content">
-Yes. You can adjust the prices easily directly in the Calendar or use a multiplier to adjust all prices of a day.
+You can adjust the prices easily directly in the Calendar or use a multiplier to adjust all prices of a day.
 Our built in Yield optimizer automatically adjusts prices based on demand shortly before check-in.
-We also integrate with Pricelabs and RoomPriceGenie who provide sophisticated revenue management tools and and the prices they calculate automatically to Beds24. Go to {{#fas:cog}} (SETTINGS) APPS & INTEGRATIONS. Then click HELP (top right menu) for a list and then click on the Service for more informaiton.
+We also integrate with Pricelabs and RoomPriceGenie who provide sophisticated revenue management tools and and the prices they calculate automatically to Beds24. Go to {{#fas:cog}} (SETTINGS) MARKETPLACE. Then click HELP (top right menu) for a list and then click on the Service for more informaiton.
 </div>
 </div>
@@ Line 1,452: / Line 1,476: @@
 </div>
 <div class="mw-collapsible-content">
-Yes. The prices will only display/send for the 'Max Days in Advance' they are set to. 365 is the default which will show the prices for one year from today.
+The prices will only display/send for the 'Max Days in Advance' they are set to. 365 is the default which will show the prices for one year from today.
 To send up to 2 years data to the channels, go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > set 'Export data' = 2 years.
+For Airbnb Rate plans - Prices upto 1 year only will send with Rate plans, if more than 365 days are required then use Per day pricing or Per Occupancy pricing.
 </div>
 </div>
@@ Line 1,460: / Line 1,486: @@
 <div class="mw-collapsible mw-collapsed">
 <div  class="headline-collapse" >
 === Can I charge for optional extras? ===
 </div>
 <div class="mw-collapsible-content">
-Yes. For your booking page, you can use Upsell items, go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE > UPSELL ITEMS. You can set the description for all languages you have activated in your account.
+For your booking page, you can use Upsell items, go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE > UPSELL ITEMS. You can set the description for all languages you have activated in your account.
 For the Channels, it is possible to send additional/custom fees. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER and select the channel from the link on the left. Then click HELP (top right menu) for instructions.
@@ Line 1,501: / Line 1,528: @@
 </div>
 <div class="mw-collapsible-content">
-Yes, you can create custom reports in your account.
+You can create custom reports in your account.
 Go to the Control Panel and click REPORTS then select Custom reports from the drop down list.
@@ Line 1,512: / Line 1,539: @@
 </div>
 <div class="mw-collapsible-content">
-Yes, you can Clone reports from one account to another.
+You can Clone reports from one account to another.
 Click on the 'User' icon on the top right of the control panel and then on 'Account Management' (in the old control panel SUB ACCOUNT in the top right). Click HELP (top right menu) for instructions.
@@ Line 1,523: / Line 1,550: @@
 </div>
 <div class="mw-collapsible-content">
-Yes, you can use the ROUTINES feature in {{#fas:cog}} (SETTINGS)  ACCOUNT  > ROUTINES, click HELP (top right menu) for instructions.
+You can use the ROUTINES feature in {{#fas:cog}} (SETTINGS)  ACCOUNT  > ROUTINES, click HELP (top right menu) for instructions.
 </div>
 </div>
@@ Line 1,532: / Line 1,559: @@
 </div>
 <div class="mw-collapsible-content">
-Yes, you can use the ROUTINES feature in {{#fas:cog}} (SETTINGS)  ACCOUNT  > ROUTINES, click HELP (top right menu) for instructions.
+You can use the ROUTINES feature in {{#fas:cog}} (SETTINGS)  ACCOUNT  > ROUTINES, click HELP (top right menu) for instructions.
 </div>
 </div>
@@ Line 1,541: / Line 1,568: @@
 </div>
 <div class="mw-collapsible-content">
-Yes, there are several pre-defined reports in the Standard Reports, you also have the option to create custom reports.
+There are several pre-defined reports in the Standard Reports, you also have the option to create custom reports.
 From the Control Panel, go to REPORTS, select Standard Reports from the drop down list.
@@ Line 1,562: / Line 1,589: @@
 </div>
 <div class="mw-collapsible-content">
-Yes, you can use Smart Logic with template variables. See the details in this section of the wiki page [[Template_Variables#Smart_Logic_Template_Variables|Smart Logic template variables]]
+You can use Smart Logic with template variables. See the details in this section of the wiki page [[Template_Variables#Smart_Logic_Template_Variables|Smart Logic template variables]]
 IF style template variables will compare two values and display a text if the comparison is true and an alternative text if the comparison is false. Colons : are used between the two comparison values and the first text, a pipe | is used between the two texts. Empty text is allowed if you do not want to display anything for a condition.
@@ Line 1,573: / Line 1,600: @@
 </div>
 <div class="mw-collapsible-content">
-Yes, go to {{#fas:cog}}  (SETTINGS) ACCOUNT > PREFERENCES > BOOKINGS > BOOKING HEADER enter your template variables and click Save.
+Go to {{#fas:cog}}  (SETTINGS) ACCOUNT > PREFERENCES > BOOKINGS > BOOKING HEADER enter your template variables and click Save.
 When you open a booking, the result will be shown in the top left of your screen.
 </div>

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