Refund Vouchers: Difference between revisions

Jump to navigation Jump to search
← Older edit
Lesley (talk | contribs)
3,945 edits
Lesley (talk | contribs)
3,945 edits
 
(10 intermediate revisions by 3 users not shown)
Line 1: Line 1:
 
[[Category:Properties]]
 
[[Category:Fixed Prices]]
[[Category:Enhanced_Selling]]
[[Category:Enhanced_Selling]]
 
[[Category:Booking_Engine]]
  ''This page explains how to set up Deposit/Refund Vouchers''
<div class="heading">Vouchers for Refunds or Deposits</div>
  This page explains how to set up Deposit/Refund Vouchers


If you would like to provide a 'Voucher' for deposit/payments made for cancelled bookings see the details below.
If you would like to provide a 'Voucher' for deposit/payments made for cancelled bookings see the details below.


== Option 1 - Keep the original booking, remove existing charges and keep payments ==
== Option 1 - Keep the original booking, remove existing charges and keep payments ==


=== How it works ===
=== How it works ===
You have bookings that have been cancelled, you are not refunding the payments however would like to honor the payments collected for a future date.  
You have bookings that have been cancelled, you are not refunding the payments however would like to honor the payments collected for a future date.  


Line 18: Line 16:


The original booking id/reservation number will be used as the Guest Voucher code.
The original booking id/reservation number will be used as the Guest Voucher code.


=== Set up Booking page ===
=== Set up Booking page ===
In order that you can link the original booking and new booking then you need to add a booking question to collect the original booking id when the guest makes their booking.  
In order that you can link the original booking and new booking then you need to add a booking question to collect the original booking id when the guest makes their booking.  


1. Go to SETTINGS -> PROPERTIES-> BOOKING QUESTIONS >  
1. Go to {{#fas:cog}} (SETTINGS) PROPERTIES > BOOKING QUESTIONS >  


Create a Custom Booking Question:
Create a Custom Booking Question:
Line 35: Line 31:


=== Manage Bookings ===
=== Manage Bookings ===
2. Original Booking Status = Cancelled (you can manually cancel the booking or it has been cancelled by a Channel)
2. Original Booking Status = Cancelled (you can manually cancel the booking or it has been cancelled by a Channel)


Line 53: Line 48:
4. Create an Auto Action to send email confirmation to the guest.  
4. Create an Auto Action to send email confirmation to the guest.  


*Go to SETTINGS -> GUEST MANAGEMENT -> AUTO ACTIONS  
*Go to {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > AUTO ACTIONS  


It is possible to use the Custom Question to trigger Auto Actions,  
It is possible to use the Custom Question to trigger Auto Actions,  
Line 71: Line 66:


=== How it works ===
=== How it works ===
You have bookings that have been cancelled, you are not refunding the payments however would like to honor the payments collected for a future date.  
You have bookings that have been cancelled, you are not refunding the payments however would like to honor the payments collected for a future date.  


Line 81: Line 75:


=== Set up Invoicee ===
=== Set up Invoicee ===
1. Create an Invoicee
1. Create an Invoicee


Go to SETTINGS ->  GUEST MANAGEMENT -> INVOICEES > Create New Invoicee
Go to {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > INVOICEES > Create New Invoicee


2. Create the Name and details - for example Invoice = COVID-19
2. Create the Name and details - for example Invoice = COVID-19


=== Set up Booking Page ===
=== Set up Booking Page ===
3. Go to {{#fas:cog}} (SETTINGS) PROPERTIES > BOOKING QUESTIONS, so the guest can enter the original booking id.


3. Go to SETTINGS -> PROPERTIES-> BOOKING QUESTIONS, so the guest can enter the original booking id.
Go to {{#fas:cog}} (SETTINGS) PROPERTIES > BOOKING QUESTIONS >  
 
Go to SETTINGS -> PROPERTIES-> BOOKING QUESTIONS >  


Create a Custom Booking Question:
Create a Custom Booking Question:
Line 121: Line 113:
6. Create an Auto Action to send email confirmation to the guest.  
6. Create an Auto Action to send email confirmation to the guest.  


*Go to SETTINGS -> GUEST MANAGEMENT -> AUTO ACTIONS  
*Go to {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > AUTO ACTIONS  


It is possible to use the Custom Question to trigger Auto Actions,  
It is possible to use the Custom Question to trigger Auto Actions,  
Line 136: Line 128:
Enter the text you need to send to the guest with/without a payment link if there is additional payment required.
Enter the text you need to send to the guest with/without a payment link if there is additional payment required.


== Option 3 - If you want to create a Special rate for guests to rebook ==
== Option 3 - If you want to create a special price for guests to rebook ==


=== How it works ===
=== How it works ===
You want to offer your guests the opportunity to make a booking with a special price, due to cancellation or special circumstance.  
You want to offer your guests the opportunity to make a booking with a special price, due to cancellation or special circumstance.  


Line 145: Line 136:


=== Special prices and booking page for your guests. ===
=== Special prices and booking page for your guests. ===
You can create a special booking page which can be used to sell your property at different prices. This can be used for example if you have re-booking after cancellations.
You can create a special booking page which can be used to sell your property at different prices. This can be used for example if you have re-booking after cancellations.


By creating different rates with and without the agent channel activated you can show different prices depending on the URL which opens the booking page.
By creating different prices with and without the agent channel activated you can show different prices depending on the URL which opens the booking page.


*Consider if you want the guests to make any payment, if so then select the appropriate Booking Type in the Daily Price/Rate/Offer.  
*Consider if you want the guests to make any payment, if so then select the appropriate Booking Type in the Daily Price/Fixed Price /Offer.  


*Consider if you want to accept 'Request or Confirmed' bookings for these bookings, again you can set the Booking Type in Offers.  
*Consider if you want to accept 'Request or Confirmed' bookings for these bookings, again you can set the Booking Type in Offers.  


*If you want to offer different discounts depending on where the guests booked originally (Booking.com/Expedia) then you can create a different Agent code for each Channel with Daily Prices/Rates with the appropriate 'Agent Code'.
*If you want to offer different discounts depending on where the guests booked originally (Booking.com/Expedia) then you can create a different Agent code for each Channel with Daily Prices/Fixed Prices with the appropriate 'Agent Code'.




=== Create your Special Booking Page ===  
=== Create your Special Booking Page ===  
=== Setup the Agent Codes ===
=== Setup the Agent Codes ===


1. Go to SETTINGS ->BOOKING ENGINE-> BOOKING PAGE-> BEHAVIOUR. Enter your "Agent Code".  
1. Go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE > BOOKING PAGE > BEHAVIOUR. Enter your "Agent Code".  


  Then you can add the agency code in the format &agent=AGENT_CODE_SETTING to the URL of your booking page.
  Then you can add the agency code in the format &agent=AGENT_CODE_SETTING to the URL of your booking page.


Example: Your booking page is: https://www.beds24.com/booking2.php?propid=13208
Example: Your booking page is: https://beds24.com/booking2.php?propid=13208


Your agency code is: Agent
Your agency code is: Agent


Your agency URL is: https://www.beds24.com/booking2.php?propid=13208&agent=COVID19
Your agency URL is: https://beds24.com/booking2.php?propid=13208&agent=COVID19




If you require to see the bookings created by this Agent in reports or use to trigger Auto Actions, then add &referer to the URL
If you require to see the bookings created by this Agent in reports or use to trigger Auto Actions, then add &referer to the URL


Your agency URL is: https://www.beds24.com/booking2.php?propid=13208&agent=COVID19&referer=COVID19
Your agency URL is: https://beds24.com/booking2.php?propid=13208&agent=COVID19&referer=COVID19


=== Create prices ===
=== Create prices ===
Create an Offer to use/manage the availability of these Daily Prices/Offers.
Create an Offer to use/manage the availability of these Daily Prices/Offers.


2. Go to SETTINGS-> PROPERTIES-> OFFERS and create an offer, (Depending on how you want to manage these bookings).  
2. Go to {{#fas:cog}} (SETTINGS) PROPERTIES > OFFERS and create an offer, (Depending on how you want to manage these bookings).  
*Set the 'Enable' Always OR Only when available,  
*Set the 'Enable' Always OR Only when available,  
*Booking Type,  
*Booking Type,  
Line 189: Line 177:
Using daily prices:
Using daily prices:


*Go to SETTINGS-> PROPERTIES-> ROOMS-> DAILY PRICES click on "Edit",
*Go to PRICES > DAILY PRICE RULES
*set the offer and activate the daily price for www.beds24.com - agents.  
*set the offer and activate the daily price, untick "Beds24" and tick "Beds24 - agents" to apply this price only to the agent.
*Enter the Agent code(s)
*Enter the Agent code(s)


Line 198: Line 186:
*Enter the prices for this Daily Price.
*Enter the prices for this Daily Price.


Using Rates:
Using Fixed Prices:


*Go to RATES and open an existing rate you want to use or add a new rate.  
*Go to PRICES > FIXED PRICES and open an existing price you want to use or add a new one.
*Enter the prices and conditions which apply to the agent in the tab "Summary".  
*Enter the prices and conditions which apply to the agent in the tab "Summary".  
*Set the Offer in the tab 'Room'.  
*Set the Offer in the tab 'Room'.  
*Go to the tab "Channels" untick "www.beds24.com" and tick www.beds24.com - agents" to apply this rate only to the agent.  
*Go to the tab "Channels" untick "Beds24" and tick "Beds24 - agents" to apply this price only to the agent.  
*Enter the Agent code(s)
*Enter the Agent code(s)


Line 214: Line 202:
  If you have setup different Codes for each of the Channels, then ensure you select the appropriate 'Booking Source'
  If you have setup different Codes for each of the Channels, then ensure you select the appropriate 'Booking Source'


4. Create an Auto Action to send email to the guests you are offering the Special Rate to.  
4. Create an Auto Action to send email to the guests you are offering the Special to.  


*Go to SETTINGS -> GUEST MANAGEMENT -> AUTO ACTIONS  
*Go to {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT -> AUTO ACTIONS  


  Consider the bookings that were cancelled and how to identify then so you can send the URL to those guests. Did you apply a Booking Info Code, or add NOTES?   
  Consider the bookings that were cancelled and how to identify then so you can send the URL to those guests. Did you apply a Booking Info Code, or add NOTES?   
Line 232: Line 220:




Your normal Booking page URL = https://www.beds24.com/booking2.php?propid=13208 then you add the Agent code details &=COVID19
Your normal Booking page URL = https://.beds24.com/booking2.php?propid=13208 then you add the Agent code details &=COVID19


Then you have = https://www.beds24.com/booking2.php?propid=13208&COVID19
Then you have = https://beds24.com/booking2.php?propid=13208&COVID19


By adding &referer=COVID19 (or any text you prefer) to the end of the URL you will also be able to track any bookings that have been generated by existing guests.  
By adding &referer=COVID19 (or any text you prefer) to the end of the URL you will also be able to track any bookings that have been generated by existing guests.  


So you can use this URL :-  
So you can use this URL :-  
https://www.beds24.com/booking2.php?propid=13208&agent=COVID19&referer=COVID19
https://beds24.com/booking2.php?propid=13208&agent=COVID19&referer=COVID19


*If you use any software (like bitly.com) that can shorten URL links, you can mask the URL if you prefer, have a look on the internet and search for 'Shorten URL Links'
*If you use any software (like bitly.com) that can shorten URL links, you can mask the URL if you prefer, have a look on the internet and search for 'Shorten URL Links'


Consider other Auto Actions you want to send to the guests that use this Special Booking Page, use the Referer=COVID19 in the Trigger tab of the Auto Action.
Consider other Auto Actions you want to send to the guests that use this Special Booking Page, use the Referer=COVID19 in the Trigger tab of the Auto Action.
Retrieved from "https://wiki.beds24.com/index.php/Refund_Vouchers"