VRBO Setup: Difference between revisions

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[[Category:Channel Manager]]
[[Category:Channel Manager]]
[[Category:VRBO]]
[[Category:VRBO]]
<div class="heading">Connect with Vrbo / Homeaway Group</div>
<div class="heading">Connect with Vrbo / Homeaway Group</div>
  This page is about the menu {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO > ACCOUNT  and {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO >  MAPPING and explains how connect to Vrbo/Homewaway and their companies.
  This page is about the menu {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO > ACCOUNT  and {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO >  MAPPING and explains how connect to Vrbo/Homewaway and their companies.
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=Summary=
=Summary=
<div class="summarybox">
<div class="summarybox">
You can onboard to Vrbo and their brands via  a self-onboarding starting from Beds24. This is how you optimize and improve your listings performance:
You can onboard to Vrbo and their brands via  a self-onboarding starting from Beds24. These factors are important for the performance of your listing:
*List the right '''amenities and provide Location Type and Nearby Activities''' information.
*Choose your headline carefully and make sure your first (key) picture and your headline work together
*Upload photos  in the right order and make sure you provide '''more than''' the minimum of '''6 compelling pictures'''.
*Recommended are 24 pictures. Make sure all have captions.  
*Especially for big properties and family/group bookings '''accurate bed/bath details''' are important.
*Add "Location Type" features so your listing appears in location based searches.
*Vrbo distributes listings globally across their network.  Make sure to share content in '''all languages''' you support.  
*Add Cleaning Features.
*Having '''flexible or customized cancellation policies''' can increase your visibility.
*Listings where guests do not have to pay the full amount upfront perform better.  
*Properties with '''split payment schedules''' tend to have more bookings than others that request full payment at once at booking.
*Keep your fees lower than your base rent and describe why they are being added.


Use [[https://wiki.beds24.com/index.php?title=VRBO_Setup these instructions for details]].
Use [https://wiki.beds24.com/index.php?title=VRBO_Setup these instructions for details].
</div>
</div>


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abritel.fr,
abritel.fr,
aluguetemporada.com.br,
aluguetemporada.com.br,
bookabach.co.nz,
CanadaStays,
CanadaStays,
fewo-direkt.de,
fewo-direkt.de,
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*Vrbo do not allow same day bookings.  
*Vrbo do not allow same day bookings.  
*Most agencies/property managers can use Vrbos XML connection but you must have a tax number and a credit card.  If you are not eligible your can use our [[Homeaway.com_iCal| Vrbo iCal]] connection to synchronise calendars.
*Most agencies/property managers can use Vrbos XML connection but you must have a tax number and a credit card.  If you are not eligible your can use our [[Homeaway.com_iCal| Vrbo iCal]] connection to synchronise calendars.
*You can not move properties which are connected between two Beds24 accounts which are connected to Vrbo if they have bookings because this will upset VrboS commission calculation and you might get charged twice.  
*You can not move properties which are connected between two Beds24 accounts which are connected to Vrbo if they have bookings because this will upset Vrbo's commission calculation and you might get charged twice.  
 
*Vrbo will not show payments made after booking in their control panel, it will always show as unpaid in their system even if payment has been made.
*Vrbo might show properties also on their parent site Expedia. If a bookings is made on the Expedia site, communication via Beds24 is not possible so you will need to use Email instead.
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}}  </span> '''You can not change your username when connected to Vrbo because this will break the connection.'''
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}}  </span> '''You can not change your username when connected to Vrbo because this will break the connection.'''


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<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> Vrbo provides a self-onboarding tool which is started from Beds24. If self-onboarding is not available in your region you will not be able to complete the setup and Vrbo will automatically create a support case and get in touch with you.  
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> Vrbo provides a self-onboarding tool which is started from Beds24. If self-onboarding is not available in your region you will not be able to complete the setup and Vrbo will automatically create a support case and get in touch with you.  


''' Step 1: Activate your rooms'''
<div class="mw-collapsible mw-collapsed">
<div  class="headline-collapse" >
Step 1 : Activate your rooms
</div>
<div class="mw-collapsible-content">


Go to  {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO > MAPPING and tick "Enable" for all rooms you want to connect. Click on HELP <span style="color:#007bff;“ >{{#far:question-circle}}  </span>  in the top right of this page for detailed instructions.  
Go to  {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO > MAPPING and tick "Enable" for all rooms you want to connect. Click on HELP <span style="color:#007bff;“ >{{#far:question-circle}}  </span>  in the top right of this page for detailed instructions.  
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[[File:connect_vrbo.mp4|640px]]
[[File:connect_vrbo.mp4|640px]]


'''Step 2:  Have your credit card and your tax number/tax identifier on hand'''
</div></div>
 
<div class="mw-collapsible mw-collapsed">
<div  class="headline-collapse" >
Step 2 :  Have your credit card and your tax number/tax identifier on hand
</div>
<div class="mw-collapsible-content">


During the onboarding process Vrbo will ask you to enter your credit card and your tax number.  
During the onboarding process Vrbo will ask you to enter your credit card and your tax number.  
</div></div>


'''Step 3: Self-onboard to Vrbo '''
<div class="mw-collapsible mw-collapsed">
<div  class="headline-collapse" >
Step 3 : Self-onboard to Vrbo
</div>
<div class="mw-collapsible-content">


When at least one room is activated to sending you can start the self-onboarding process.  
When at least one room is activated to sending you can start the self-onboarding process.  
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[[File:ssl_vrbo.mp4|640px]]
[[File:ssl_vrbo.mp4|640px]]
</div></div>


'''Step 5 - Enter registration (optional if registration is mandatory)'''
<div class="mw-collapsible mw-collapsed">
<div  class="headline-collapse" >
Step 4 : Enter registration  
</div>
<div class="mw-collapsible-content">


*Go to  {{#fas:cog}} (SETTINGS)  CHANNEL MANAGER > VRBO > MAPPING  
*Go to  {{#fas:cog}} (SETTINGS)  CHANNEL MANAGER > VRBO > MAPPING  
*Click on the "Registration details" button  
*Click on the "Registration details" button  
*Click on "Update Registration" to enter you registration details.
*Click on "Update Registration" to enter you registration details.
</div></div>


'''Step 6 - Check the listing status'''
<div class="mw-collapsible mw-collapsed">
<div  class="headline-collapse" >
Step 5 : Check the listing status
</div>
<div class="mw-collapsible-content">
*Go to  {{#fas:cog}} (SETTINGS)  CHANNEL MANAGER > VRBO > MAPPING  
*Go to  {{#fas:cog}} (SETTINGS)  CHANNEL MANAGER > VRBO > MAPPING  
*Click on the "View Status at Vrbo" button  
*Click on the "View Status at Vrbo" button  
*Check the content especially the  "activeStatus"
*Check the content especially the  "activeStatus"
</div></div>


'''Step 7 - Add your reviews (optional)'''
<div class="mw-collapsible mw-collapsed">
 
<div  class="headline-collapse" >
Step 6 : Add your reviews (optional)
</div>
<div class="mw-collapsible-content">
We can upload the reviews you already have to Vrbo. Vrbo only accepts direct reviews including reviews from your own website,Tripadvisor, Google or other sources for which you have the right to use them on your own website. Vrbo will not accept any reviews from other OTAs including Airbnb or Booking.com.
We can upload the reviews you already have to Vrbo. Vrbo only accepts direct reviews including reviews from your own website,Tripadvisor, Google or other sources for which you have the right to use them on your own website. Vrbo will not accept any reviews from other OTAs including Airbnb or Booking.com.


If you want us to send your reviews to Vrbo tell your Vrbo activation specialist for how far back you have reviews and then reach out to us via a support ticket.
If you want us to send your reviews to Vrbo tell your Vrbo activation specialist for how far back you have reviews and then reach out to us via a support ticket.
</div></div>


= Vrbo.com Offline Bookings / Data protection=
= Vrbo.com Offline Bookings / Data protection=
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2. To send Auto Action Emails via messaging set "Send Message" on the "Messaging" tab in the Auto Action to one of the API options.  We will remove the HTML from the message because Vrbo does not support HTML. You have the option to add a plain text message for this purpose.  
2. To send Auto Action Emails via messaging set "Send Message" on the "Messaging" tab in the Auto Action to one of the API options.  We will remove the HTML from the message because Vrbo does not support HTML. You have the option to add a plain text message for this purpose.  
Vrbo supports attachments in PDF, JPG, PNG, and GIF format.
<span style="color:#019cde; font-size: 150%;“ >{{#fas:info-circle}}  </span> The confirmaton message which the guest receives after they have made the booking is sent via Email so you will not see it in the messaging thread.


<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}}  </span> There can be a short delay between a booking being made and the messaging being enabled. This means auto actions set to send a message when the booking is first made may not be able to send and should be setup to fall back to an email message.
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}}  </span> There can be a short delay between a booking being made and the messaging being enabled. This means auto actions set to send a message when the booking is first made may not be able to send and should be setup to fall back to an email message.


Vrbo supports attachments in PDF, JPG, PNG, and GIF format.
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}}  </span> If you have moved the booking to a different room (manually or via dependencies), please ensure that both properties/rooms are connected with the same Vrbo account, otherwise this function will not work.
 
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}}  </span> If you have moved the booking to a different room (manually or via dependencies), then ensure that both properties/rooms are connected with the same Vrbo account, otherwise this function will not work.


= Cancellations =
= Cancellations =
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*Add ''cleaning''' features''.  
*Add ''cleaning''' features''.  
*Listings where guests do not have to pay the full amount with the booking perform better.
*Listings where guests do not have to pay the full amount with the booking perform better.
=== Languages ===
Vrbo will inform you which language is compulsory. It is the language of the Vrbo site you are listed.  If this language is different from the language you use as default language for your booking page you can set it in {{#fas:cog}} (SETTINGS)  CHANNEL MANAGER  > VRBO  > SPECIFIC CONTENT.
If you need to activate languages go to {{#fas:cog}} (SETTINGS)  BOOKING ENGINE > INTERNATIONALISATION.


=== Listings ===
=== Listings ===
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*Accurate address for each property
*Accurate address for each property
*Latitude and longitude for each property
*Latitude and longitude for each property
*At least 6 pictures for each listing recommended resolution of 1920x1080.  
*At least 6 pictures for each listing recommended resolution of 1920x1080. Ensure they all have captions.  
*Headlines with at least 20 characters
*Headlines with at least 20 characters
*Each listing must have at least one bedroom and one bathroom
*Each listing must have at least one bedroom and one bathroom
*For online bookings you will need prices and inventory
*For online bookings you will need prices and inventory
==== Language ====
Vrbo will inform you which language is compulsory. It is the language of the Vrbo site you are listed.  If this language is different from the language you use as default language for your booking page you can set it in {{#fas:cog}} (SETTINGS)  CHANNEL MANAGER  > VRBO  > SPECIFIC CONTENT.
If you need to activate languages go to {{#fas:cog}} (SETTINGS)  BOOKING ENGINE > INTERNATIONALISATION.  help<span style="color:#019cde;“ >{{#far:question-circle}}  </span> on the top right of this page for information how to set languages and how to use multiple languages.
<span style="color:#fe746c;;“ >{{#fas:exclamation-circle}}  </span> You also need to add descriptions in the the language Vrbo requires. You can check which descriptions will send in  {{#fas:cog}} (SETTINGS)  CHANNEL MANAGER > VRBO > VIEW CONTENT.


==== Room Configurations - Define Bedrooms and Bathrooms====
==== Room Configurations - Define Bedrooms and Bathrooms====
Bedrooms and bathrooms can be set up  in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS->SET UP.
Bedrooms and bathrooms can be set up  in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SET UP.


*Click on the "edit bedrooms"  or "edit bathrooms" button  
*Click on the "edit bedrooms"  or "edit bathrooms" button  
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==== Amenities, Features and Location Type====
==== Amenities, Features and Location Type====
Amenities and Location Type can be set up for the property {{#fas:cog}} (SETTING) ->PROPERTIES->DESCRIPTION) or per room {{#fas:cog}} (SETTING) ->PROPERTIES->ROOMS->SET UP).
Amenities and Location Type can be set up for the property {{#fas:cog}} (SETTING) PROPERTIES > DESCRIPTION) or per room {{#fas:cog}} (SETTING) > PROPERTIES > ROOMS > SETUP).


Criteria which apply to all rooms in the property should be set up with the property. They will be automatically applied to all rooms in the property.  
Criteria which apply to all rooms in the property should be set up with the property. They will be automatically applied to all rooms in the property.  
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Example 1: All units (rooms) have Internet. In this case you can set up the Internet in {{#fas:cog}} (SETTING)->PROPERTIES->DESCRIPTION. The number will be applied to all room/units.
Example 1: All units (rooms) have Internet. In this case you can set up the Internet in {{#fas:cog}} (SETTING) PROPERTIES >DESCRIPTION. The number will be applied to all room/units.


Example 2: You have one unit with  Internet one and another unit without Internet. In this case set the Internet up in SETTING->PROPERTIES->ROOMS->SET UP.
Example 2: You have one unit with  Internet one and another unit without Internet. In this case set the Internet up in {{#fas:cog}} (SETTING) > PROPERTIES > ROOMS > SETUP.




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<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}}  </span> Vrbo occupancy pricing only support minimum stays up to 30 days.  
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}}  </span> Vrbo occupancy pricing only support minimum stays up to 30 days.  


With '''Per Day Pricing''' the price sent is a room price, only ONE price can be sent per date. If you have multiple prices activated for Vrbo with different minimum stays the system will send the price with the lowest minimum stay. Vrbo applies the minimum stay " first night only" meaning restrictions must only be satisfied for the arrival date of the booking but not on every day of the booking.  If you use daily prices with "Extra Person" prices your daily price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value  so the price for the full occupancy can send.  With Per Day Pricing you can also set an extra person price.
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}}  </span> When sending different prices for different length of stay (LOS), the room restriction strategy must be set to "Stay through". The restriction strategy "Arrival" may not calculate the correct pricing after the first night.
 
With '''Per Day Pricing''' the price sent is a room price, only ONE price can be sent per date. If you have multiple prices activated for Vrbo with different minimum stays the system will send the price with the lowest minimum stay. Vrbo applies the minimum stay "Arrival" meaning restrictions must only be satisfied for the arrival date of the booking but not on every day of the booking.  If you use daily prices with "Extra Person" prices your daily price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value  so the price for the full occupancy can send.  With Per Day Pricing you can also set an extra person price.
*The number of guests for which the price applies.
*The number of guests for which the price applies.
*An extra person price.
*An extra person price.
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<span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> Click on the "View Actual Data" button in {{#fas:cog}} (SETTINGS)  CHANNEL MANAGER- >VRBO > MAPPING  to check which prices and availability will send.  
<span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> Click on the "View Actual Data" button in {{#fas:cog}} (SETTINGS)  CHANNEL MANAGER- >VRBO > MAPPING  to check which prices and availability will send.  
==== Discounts for different length of stay ====
With '''Per Occupancy Pricing (LOS)'''  Vrbo will  calsulate and merchandise the discount from the prices Beds24 sends.
If your pricing model is '''Per Day Pricing''' you can set discounts for different length of stay in {{#fas:cog}} (SETTINGS)  CHANNEL MANAGER > VRBO > SPECIFIC ROOM CONTENT


=====Currency=====
=====Currency=====
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===== Cancellation Policy =====
===== Cancellation Policy =====
Vrbo requires a cancellation policy. We will send the policies set in SETTING->PROPERTIES-> BOOKING RULES > CANCELLATION POLICY.
Vrbo requires a cancellation policy. We will send the policies set in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > PROPERTY BOOKING PAGE > CONTENT.


You can set which policy applies in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO > SPECIFIC ROOM CONTENT
You can set which policy applies in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO > SPECIFIC ROOM CONTENT
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===== Children=====
===== Children=====
If you allow children set the number of children which are allowed or "Dont ask" in the setting for  "Maximum Children" in SETTING->PROPERTIES-> ROOMS -> SETUP.
If you allow children set the number of children which are allowed or "Dont ask" in the setting for  "Maximum Children" in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP.


===== Custom House Rules and Event Rules=====
===== Custom House Rules and Event Rules=====
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1. Invoice
1. Invoice


If you choose "Invoice" you need to enter a description on how guests can pay in  {{#fas:cog}} (SETTINGS)   CHANNEL MANAGER -> VRBO.COM > SPECIFIC CONTENT "Payment Options Description "
If you choose "Invoice" you need to enter a description on how guests can pay in  {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO.COM > SPECIFIC CONTENT "Payment Options Description "


2. Credit Card
2. Credit Card


The cards you have activated in {{#fas:cog}} (SETTINGS)   PAYMENTS -> Credit Card Collection will be sent as accepted cards.
The cards you have activated in {{#fas:cog}} (SETTINGS) PAYMENTS > PAYMENT GATEWAYS > CREDIT CARD COLLECTION will be sent as accepted cards.


===== Collect payments based on your Payment schedule - Using Stripe =====
===== Collect payments based on your Payment schedule - Using Stripe =====


1. Setup the Payment schedule, this will send the details to Vrbo. Go to {{#fas:cog}} (SETTINGS)  > CHANNEL MANAGER > Vrbo.COM > PAYMENT SCHEDULE. Payment Schedules allow you to set up to five payments.  
1. Setup the Payment schedule, this will send the details to Vrbo. Go to {{#fas:cog}} (SETTINGS)  > CHANNEL MANAGER > VRBO.COM > PAYMENT SCHEDULE. Payment Schedules allow you to set up to five payments.  


2. Guest credit card was sent to Stripe at the time of the booking.
2. Guest credit card was sent to Stripe at the time of the booking.
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==== Pictures====
==== Pictures====
Vrbo requires at least six pictures per listing.  
Vrbo requires at least six pictures per listing but we recommend you add more so your guests get a good impression on what they can bok.  


Room pictures are sent. These are the pictures activated as  "Room Pictures" in {{#fas:cog}} (SETTINGS)  BOOKING ENGINE > PICTURES  Only if there are no room pictures activated  property pictures  are sent. These are the pictures activated as  "Property Pictures" in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > PICTURES.
Room pictures are sent. These are the pictures activated as  "Room Pictures" in {{#fas:cog}} (SETTINGS)  BOOKING ENGINE > PICTURES  Only if there are no room pictures activated  property pictures  are sent. These are the pictures activated as  "Property Pictures" in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > PICTURES.
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ROMANTIC
ROMANTIC


=Common Errors=
=Common Issues=
  '''The Vrbo connection for this property is managed by account ....'''
<div class="mw-collapsible mw-collapsed">
'''It cannot be mapped to this account.'''
<div  class="headline-collapse" >
  Only properties owned by the connected Beds24 account or sub account can send to the connected Vrbo account. If you want to connect properties owned by different account/sub accounts you can override this. Click on the 'User' icon on the top right and then on 'Account Management (in the old control panel SUB ACCOUNT in the top right) Manage Account > Manage Property and go to "Channel Management". The setting "Vrbo / Homeaway Connect via Account" allows you to set that the property connects to Vrbo via a different account than the one owning it.
Vrbo Software User id / Vrbo Advertiser ID</div>
<div class="mw-collapsible-content">
The Vrbo Software User id / Vrbo Advertiser ID gets automatically generated within the Self-Onboarding process.  
 
If you followed the process described above under "Setup" you can find your Vrbo Software  User id / Vrbo Advertiser ID in  {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO.  
</div></div>


  '''Fix content errors and enable rooms before generating the Vrbo Software User ID'''
<div class="mw-collapsible mw-collapsed">
'''Fix content errors and enable rooms'''
<div class="headline-collapse" >
  Go back to step 2 in the chapter "Mapping"
The Vrbo connection for this property is managed by account .... OR It cannot be mapped to this account.
</div>
<div class="mw-collapsible-content">
Only properties owned by the connected Beds24 account or sub account can send to the connected Vrbo account. If you want to connect properties owned by different account/sub accounts you can override this. Click on the 'User' icon on the top right and then on 'Account Management (in the old control panel SUB ACCOUNT in the top right) Manage Account > Manage Property and go to "Channel Management". The setting "Vrbo / Homeaway Connect via Account" allows you to set that the property connects to Vrbo via a different account than the one owning it.
</div></div>


  '''Vrbo Software User ID not generated '''
<div class="mw-collapsible mw-collapsed">
  Go back to step 4 in the chapter "Mapping"
<div  class="headline-collapse" >
   
Fix content errors and enable rooms before generating the Vrbo Software User ID OR  Fix content errors and enable rooms
</div>
<div class="mw-collapsible-content">
Go back to step 2 in the chapter "Setup"
</div></div>
 
<div class="mw-collapsible mw-collapsed">
<div  class="headline-collapse" >
Vrbo Software User ID not generated
</div>
<div class="mw-collapsible-content">
If you have followed the back to step 4 in the chapter "Setup"
</div></div>
 
<div class="mw-collapsible mw-collapsed">
<div class="headline-collapse" >
internal error constructing XML
</div>
<div class="mw-collapsible-content">
Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO> VIEW CONTENT to check if you content meets Vrbos requirements. Any settings which do not meet  Vrbos requirements are highlighted on red. Click on the links in the "Settings" column to go to the settings where you can fix the problems.
</div></div>
 
<div class="mw-collapsible mw-collapsed">
<div  class="headline-collapse" >
Reverse Geocode Postal Code
</div>
<div class="mw-collapsible-content">
Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO.COM >VIEW CONTENT check the address, latitude and longitude match Vrbos details. Vrbo will reject any addresses that have incorrect data/do not match.
</div></div>


'''internal error constructing XML '''
=Disconnect=
  Go to {{#fas:cog}} (SETTINGS)  CHANNEL MANAGER > VRBO-> VIEW CONTENT to check if you content meets Vrbos requirements. Any settings which do not meet  Vrbos requirements are highlighted on red. Click on the links in the "Settings" column to go to the settings where you can fix the problems.
*Untick 'Enable' this will stop Beds24 sending data to VRBO.  
*To completely disconnect the channel manager contact VRBO and ask them to remove the connection to Beds24.