VRBO Setup: Difference between revisions
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[[Category:Channel Manager]] | [[Category:Channel Manager]] | ||
[[Category:VRBO]] | [[Category:VRBO]] | ||
<div class="heading">Connect with Vrbo / Homeaway Group</div> | <div class="heading">Connect with Vrbo / Homeaway Group</div> | ||
This page is about the menu {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO > ACCOUNT and {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO > MAPPING and explains how connect to Vrbo/Homewaway and their companies. | This page is about the menu {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO > ACCOUNT and {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO > MAPPING and explains how connect to Vrbo/Homewaway and their companies. | ||
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abritel.fr, | abritel.fr, | ||
aluguetemporada.com.br, | aluguetemporada.com.br, | ||
bookabach.co.nz, | |||
CanadaStays, | CanadaStays, | ||
fewo-direkt.de, | fewo-direkt.de, | ||
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*Vrbo do not allow same day bookings. | *Vrbo do not allow same day bookings. | ||
*Most agencies/property managers can use Vrbos XML connection but you must have a tax number and a credit card. If you are not eligible your can use our [[Homeaway.com_iCal| Vrbo iCal]] connection to synchronise calendars. | *Most agencies/property managers can use Vrbos XML connection but you must have a tax number and a credit card. If you are not eligible your can use our [[Homeaway.com_iCal| Vrbo iCal]] connection to synchronise calendars. | ||
*You can not move properties which are connected between two Beds24 accounts which are connected to Vrbo if they have bookings because this will upset | *You can not move properties which are connected between two Beds24 accounts which are connected to Vrbo if they have bookings because this will upset Vrbo's commission calculation and you might get charged twice. | ||
*Vrbo will not show payments made after booking in their control panel, it will always show as unpaid in their system even if payment has been made. | *Vrbo will not show payments made after booking in their control panel, it will always show as unpaid in their system even if payment has been made. | ||
*Vrbo might show properties also on their parent site Expedia. If a bookings is made on the Expedia site, communication via Beds24 is not possible so you will need to use Email instead. | *Vrbo might show properties also on their parent site Expedia. If a bookings is made on the Expedia site, communication via Beds24 is not possible so you will need to use Email instead. | ||
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==== Room Configurations - Define Bedrooms and Bathrooms==== | ==== Room Configurations - Define Bedrooms and Bathrooms==== | ||
Bedrooms and bathrooms can be set up in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS | Bedrooms and bathrooms can be set up in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SET UP. | ||
*Click on the "edit bedrooms" or "edit bathrooms" button | *Click on the "edit bedrooms" or "edit bathrooms" button | ||
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==== Amenities, Features and Location Type==== | ==== Amenities, Features and Location Type==== | ||
Amenities and Location Type can be set up for the property {{#fas:cog}} (SETTING) PROPERTIES | Amenities and Location Type can be set up for the property {{#fas:cog}} (SETTING) PROPERTIES > DESCRIPTION) or per room {{#fas:cog}} (SETTING) > PROPERTIES > ROOMS > SETUP). | ||
Criteria which apply to all rooms in the property should be set up with the property. They will be automatically applied to all rooms in the property. | Criteria which apply to all rooms in the property should be set up with the property. They will be automatically applied to all rooms in the property. | ||
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Example 1: All units (rooms) have Internet. In this case you can set up the Internet in {{#fas:cog}} (SETTING) PROPERTIES | Example 1: All units (rooms) have Internet. In this case you can set up the Internet in {{#fas:cog}} (SETTING) PROPERTIES >DESCRIPTION. The number will be applied to all room/units. | ||
Example 2: You have one unit with Internet one and another unit without Internet. In this case set the Internet up in SETTING | Example 2: You have one unit with Internet one and another unit without Internet. In this case set the Internet up in {{#fas:cog}} (SETTING) > PROPERTIES > ROOMS > SETUP. | ||
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<span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> Click on the "View Actual Data" button in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER- >VRBO > MAPPING to check which prices and availability will send. | <span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> Click on the "View Actual Data" button in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER- >VRBO > MAPPING to check which prices and availability will send. | ||
==== Discounts for different length of stay ==== | |||
With '''Per Occupancy Pricing (LOS)''' Vrbo will calsulate and merchandise the discount from the prices Beds24 sends. | |||
If your pricing model is '''Per Day Pricing''' you can set discounts for different length of stay in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO > SPECIFIC ROOM CONTENT | |||
=====Currency===== | =====Currency===== | ||
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===== Cancellation Policy ===== | ===== Cancellation Policy ===== | ||
Vrbo requires a cancellation policy. We will send the policies set in | Vrbo requires a cancellation policy. We will send the policies set in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > PROPERTY BOOKING PAGE > CONTENT. | ||
You can set which policy applies in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO > SPECIFIC ROOM CONTENT | You can set which policy applies in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO > SPECIFIC ROOM CONTENT | ||
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===== Children===== | ===== Children===== | ||
If you allow children set the number of children which are allowed or "Dont ask" in the setting for "Maximum Children" in | If you allow children set the number of children which are allowed or "Dont ask" in the setting for "Maximum Children" in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP. | ||
===== Custom House Rules and Event Rules===== | ===== Custom House Rules and Event Rules===== | ||
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1. Invoice | 1. Invoice | ||
If you choose "Invoice" you need to enter a description on how guests can pay in {{#fas:cog}} (SETTINGS) | If you choose "Invoice" you need to enter a description on how guests can pay in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO.COM > SPECIFIC CONTENT "Payment Options Description " | ||
2. Credit Card | 2. Credit Card | ||
The cards you have activated in {{#fas:cog}} (SETTINGS) | The cards you have activated in {{#fas:cog}} (SETTINGS) PAYMENTS > PAYMENT GATEWAYS > CREDIT CARD COLLECTION will be sent as accepted cards. | ||
===== Collect payments based on your Payment schedule - Using Stripe ===== | ===== Collect payments based on your Payment schedule - Using Stripe ===== | ||
1. Setup the Payment schedule, this will send the details to Vrbo. Go to {{#fas:cog}} (SETTINGS) > CHANNEL MANAGER > | 1. Setup the Payment schedule, this will send the details to Vrbo. Go to {{#fas:cog}} (SETTINGS) > CHANNEL MANAGER > VRBO.COM > PAYMENT SCHEDULE. Payment Schedules allow you to set up to five payments. | ||
2. Guest credit card was sent to Stripe at the time of the booking. | 2. Guest credit card was sent to Stripe at the time of the booking. | ||
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ROMANTIC | ROMANTIC | ||
=Common | =Common Issues= | ||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
Vrbo Software User id / Vrbo Advertiser ID</div> | |||
<div class="mw-collapsible-content"> | |||
The Vrbo Software User id / Vrbo Advertiser ID gets automatically generated within the Self-Onboarding process. | |||
If you followed the process described above under "Setup" you can find your Vrbo Software User id / Vrbo Advertiser ID in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO. | |||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | <div class="mw-collapsible mw-collapsed"> | ||
<div class="headline-collapse" > | <div class="headline-collapse" > | ||
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</div> | </div> | ||
<div class="mw-collapsible-content"> | <div class="mw-collapsible-content"> | ||
Go back to step 2 in the chapter " | Go back to step 2 in the chapter "Setup" | ||
</div></div> | </div></div> | ||
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</div> | </div> | ||
<div class="mw-collapsible-content"> | <div class="mw-collapsible-content"> | ||
If you have followed the back to step 4 in the chapter "Setup" | |||
</div></div> | </div></div> | ||
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</div> | </div> | ||
<div class="mw-collapsible-content"> | <div class="mw-collapsible-content"> | ||
Go to {{#fas:cog}} (SETTINGS) | Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO> VIEW CONTENT to check if you content meets Vrbos requirements. Any settings which do not meet Vrbos requirements are highlighted on red. Click on the links in the "Settings" column to go to the settings where you can fix the problems. | ||
</div></div> | |||
<div class="mw-collapsible mw-collapsed"> | |||
<div class="headline-collapse" > | |||
Reverse Geocode Postal Code | |||
</div> | |||
<div class="mw-collapsible-content"> | |||
Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > VRBO.COM >VIEW CONTENT check the address, latitude and longitude match Vrbos details. Vrbo will reject any addresses that have incorrect data/do not match. | |||
</div></div> | </div></div> | ||
=Disconnect= | |||
*Untick 'Enable' this will stop Beds24 sending data to VRBO. | |||
*To completely disconnect the channel manager contact VRBO and ask them to remove the connection to Beds24. | |||