Trip: Difference between revisions

Jump to navigation Jump to search
← Older edit
No edit summary
Lesley (talk | contribs)
3,945 edits
 
(29 intermediate revisions by 3 users not shown)
Line 1: Line 1:
[[Category:Channel Manager]]
[[Category:Channel Manager]]
[[Category:Error Messages from Channels]]
[[Category:Error Messages from Channels]]
[[Category:Set up Instructions]]
[[Category:Troubleshooting]]
  ''This page is about the menu SETTINGS->CHANNEL MANAGER->CTRIP''
<div class="heading">Trip</div>
  This page is about the menu {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > TRIP and explains how the connection with Trip works and how to set it up.
===General===
===General===
*[[:Category:Channel Manager|Click here]] for general information on how the channel manager works.
*[[:Category:Channel Manager|Click here]] for general information on how the channel manager works.
Line 8: Line 9:


=== Capabilities ===
=== Capabilities ===
*Beds24.com can export inventory.
Beds24.com can  
*Beds24.com can export multiple rates.
*export inventory.
*Beds24.com can import bookings.
*export multiple rates.
*Beds24.com can import booking cancellations.
*export minimum stay
*Importing cancellations can be disabled for individual bookings.  
*export maximum stay
*send check-in not allowed
*send check-out not allowed
*import bookings
*import cancellations - importing cancellations can be disabled for individual bookings.  


For details please [[Channel_Manager_Capabilities|click here]]
For details please [[Channel_Manager_Capabilities|click here]]
Line 22: Line 27:
'''Prices'''
'''Prices'''
*We can only send availability if you have set up prices which are activated for this channel. This tutorial gives general information how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].
*We can only send availability if you have set up prices which are activated for this channel. This tutorial gives general information how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].
*One room price per Ctrip rate plan code  can be sent.
*One room price per Trip rate plan code  can be sent.
*Prices for "Extra Person",  "Extra child" and discounts set in the "Discounts" tab of the rates can not be sent.  
*Prices for "Extra Person",  "Extra child" and discounts set in the "Discounts" tab of the Fixed Prices can not be sent.  
*If you use daily prices with "Extra Person" prices your daily price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value.  
*If you use daily prices with "Extra Person" prices your daily price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value so the price so the full occupancy price can send (note: the per person prices will not send) .  


'''Bookings'''
'''Bookings'''
Line 40: Line 45:


If you sell rooms individually at another channel or your own web site and want to sell them here  as a "roomtype" with a quantity of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual roooms]].
If you sell rooms individually at another channel or your own web site and want to sell them here  as a "roomtype" with a quantity of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual roooms]].


=== What you will need ===
=== What you will need ===
*Your Ctrip hotel id
*Your Trip hotel id


=== Set Up===
=== Set Up===
====Ctrip====
<div class="mw-collapsible mw-collapsed">
You request a connection to Beds24 channel manager from your Ctrip market manager cc [email protected]. If you do not know who your Ctrip market manager is contact [email protected] instead. After Ctrip has set the connection up you can start setting it up in Beds24.
<div  class="headline-collapse" >
Step 1: Trip
</div>
<div class="mw-collapsible-content">
You request a connection to Beds24 channel manager from your Trip market manager. If you do not know who your Trip market manager is contact Trip support instead. After Trip has set the connection up you can start setting it up in Beds24.
</div></div>


====Beds24====
<div class="mw-collapsible mw-collapsed">
*Enter your Ctrip hotel id
<div  class="headline-collapse" >
*Set the currency. If you are using different currencies on Ctrip and on Beds24 you can use the price multiplier (see below)
Step 2: Beds24
*Choose the Payment Collect method. This defines whether Ctrip collect the payment from the guest or the guest pays a the hotel.
</div>
<div class="mw-collapsible-content">
*Enter your Trip hotel id
*Set the currency. If you are using different currencies on Trip and on Beds24 you can use the price multiplier (see below)
*Choose the Payment Collect method. This defines whether Trip collect the payment from the guest or the guest pays at the hotel.
*Set whether breakfast is included in the price or not.  
*Set whether breakfast is included in the price or not.  
</div></div>


'''Mapping'''
<div class="mw-collapsible mw-collapsed">
 
<div  class="headline-collapse" >
Ctrip does not use room codes. Rate codes are used to identify the room and the rate.  
Step 3: Mapping
</div>
<div class="mw-collapsible-content">
Trip does not use room codes. Rate codes are used to identify the room and the rate.  


*Click on the "Get Code" link next to the rate plan code setting.
*Click on the "Get Code" link next to the rate plan code setting.
*Choose the Ctrip standard rate for this room and click on it
*Choose the Trip standard rate for this room and click on it
*Click SAVE when the correct rate plan code  has copied to the rate plan code setting.
*Click SAVE when the correct rate plan code  has copied to the rate plan code setting.
[[Image:ctrip_map.png|500px|link=]]
[[Image:ctrip_map.png|500px|link=]]
Line 65: Line 84:


<embedvideo service="youtube">http://www.youtube.com/watch?v=mjAOFouk-Ic</embedvideo>
<embedvideo service="youtube">http://www.youtube.com/watch?v=mjAOFouk-Ic</embedvideo>
</div></div>


==Prices==
Only one price can be sent per  rate code. If you have multiple prices for one rate code which are activated for the channel the system will use the price for the highest occupancy.


A price for Single (1 guest), Double (2 guests)  and a room price (for the number of guests you have defined in the rate ) can be sent. If you have more than 3 occupancy levels you can set up additional rates in Beds24 for each occupancy level using the room price and the number of guests it is appropriate for and map them in the channel settings of the rate or the daily price.
*If you use Daily Prices you can set the rate code under "Enable" in the Daily Price settings PRICES > DAILY PRICE RULES > then click on "Edit)
 
*If you use Fixed Prices go to the "Channels" tab of the Fixed Price.
*If you use daily prices you can set the rate code under "Enable" in the Daily Price settings (SETTINGS- >PROPERTIES- >ROOMS- >DAILY PRICES then click on "Edit)
*If you use rates go to the "Channels" tab of the rate.


==Prices==
Trip can set up multiple rate plan codes for each room, each with pre-defined booking conditions. Beds24 can map a different Beds24 or daily price to each Trip plan code. [[Setting_Prices_for_Booking_Channels#Mapping_channel_rate_codes|Please use these instructions]].
Ctrip can set up multiple rate plan codes for each room, each with pre-defined booking conditions. Beds24 can map a different Beds24 or daily price to each Ctrip plan code. [[Setting_Prices_for_Booking_Channels#Mapping_channel_rate_codes|Please use these instructions]].


Because Ctrip does not use room codes, we need to know all the rate plan codes that are possible to be booked for each room so we can import bookings to the correct room.
Because Trip does not use room codes, we need to know all the rate plan codes that are possible to be booked for each room so we can import bookings to the correct room.


If you have a dorm on Ctrip and you use rates set a "Room Price" with the max capacity of 1.  
If you have a dorm on Trip and you use Fixed Prices set a "Room Price" with the max capacity of 1.  


'''Breakfast'''
'''Breakfast'''
Line 83: Line 102:
You can set if  breakfast included or not. If you want to offer different prices with and without breakfast map your most common option in the channel manager settings.  
You can set if  breakfast included or not. If you want to offer different prices with and without breakfast map your most common option in the channel manager settings.  


You can specify the other price option in the channel manger settings of the daily price or the rate by adding this information to the Ctrip rate code.  
You can specify the other price option in the channel manger settings of the Daily Price or the Fixed Price by adding this information to the Trip rate code.  


If you use daily prices you can set the rate code under "Enable" in the Daily Price settings (SETTINGS- >PROPERTIES- >ROOMS- >DAILY PRICES then click on "Edit)
If you use daily prices you can set the rate code under "Enable" in the Daily Price settings (PRICES > DAILY PRICE RULES > then click on "Edit)


If you use rates go to the "Channels" tab of the rate.
If you use Fixed Prices go to the "Channels" tab of the Fixed Price.


*add /b  if  breakfast is included for the maximum number of guests the breakfast is included for
*add /b  if  breakfast is included for the maximum number of guests the breakfast is included for
Line 106: Line 125:
[[Media:ctrip_breakfast.png|view large]]
[[Media:ctrip_breakfast.png|view large]]


 
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> Click on the "View Actual Data" Button to check which prices and availability will send.  
<span class="circle" >{{#fas:lightbulb}} Tip</span> '''''Click on the "View Actual Data" Button to check which prices and availability will send.'''''
 


'''Payment collection'''
'''Payment collection'''


You can set if guests pay Ctrip or if they pay at the hotel.. If you want to send prices for Ctrip collect and hotel collect you can specify this in the channel manger settings of the daily price or the rate by adding this information to the Ctrip rate code.  
You can set if guests pay Trip or if they pay at the hotel.. If you want to send prices for Trip collect and hotel collect you can specify this in the channel manger settings of the daily price or the rate by adding this information to the Trip rate code.  


If you use daily prices you can set the rate code under "Enable" in the Daily Price settings (SETTINGS- >PROPERTIES- >ROOMS- >DAILY PRICES then click on "Edit)
If you use daily prices you can set the rate code under "Enable" in the Daily Price settings (PRICES > DAILY PRICE RULES > then click on "Edit)


If you use rates go to the "Channels" tab of the rate.
If you use Fixed Prices go to the "Channels" tab of the Fixed Price.


*/c  = Ctrip collect
*/c  = Trip collect
*/h  = hotel collect
*/h  = hotel collect


Example: Rate applies for Ctrip collect
Example: Fixed Price applies for Trip collect


[[Image:ctrip_collect.png|500px|link=]]
[[Image:ctrip_collect.png|500px|link=]]
Line 138: Line 155:
For example a hotel id setting 123456*12.34 will multiply all prices by 12.34 sent for hotel id 123456.
For example a hotel id setting 123456*12.34 will multiply all prices by 12.34 sent for hotel id 123456.


You can also use currency conversion template variable. All currencies supported by the booking page currency selector can be used.


For example *[CONVERT:IDR-EUR] will convert Indonesian Rupees to Euros.
Examples:
*'''123456*1.23''' will multiply all prices  for property 123456 by 1.23  (i.e. raised by 23%).
*Lower prices can be sent with a multiplier less than 1: '''123456*0.85''' will send 85% of the normal price (i.e. lowered by 15%) for property 123456.
*To convert the price of bookings imported from the channel add a '''*''' AFTER the multiplier. '''123456*1.23*''' will divide the price of the booking by 1.23 for property 123456.
*For currency conversion you can also use currency conversion template variables. All currencies supported by the booking page currency selector can be used.
**'''123456*[CONVERT:IDR-EUR]''' will convert Indonesian Rupees to Euros.
**'''123456*[CONVERT:IDR-EUR][/]0.85''' will convert Indonesian Rupees to Euros and lower the price by 15%.


== Check Connection ==
== Check Connection ==
Line 146: Line 168:


== Updates ==
== Updates ==
Changes to availability and prices will be instantly sent to the channel. Changes for settings for example minimum stays or number of rooms will send with the next update. Click on "Update" if you want to push them through instantly.
Changes to availability and prices will be instantly sent to the channel. Changes for settings for example number of rooms will send with the next update. Click on "Update" if you want to push them through instantly.
 
==Virtual Credit Cards ==
Virtual cards can be set to be auto charged at the date they become valid. To use this option set "Auto Process Virtual Cards" = Yes
 
Virtual cards can be set to be auto charged at the date they become valid.
 
<div class="warning">{{#fas:exclamation-triangle}} This option is available for customers who use [[Stripe|Stripe]]. If you set "Virtual Cards" = Yes without Stripe activated the system will create a pending payment which can not be collected.</div>
 
If you manually charge virtual credit cards please note that they can only be charged on the check-out date.
 
==Different invoice templates ==
If you need a different invoice template for the bookings from this channel you can use the [[Invoicees|invoicee]] function.


== Notes ==
== Notes ==
Channel collect payments will be shown in the booking invoice if SETTINGS->CHANNEL MANAGER -> “Import Channel Collect Payments”  is set to “Yes”.
Channel collect payments will be shown in the booking invoice if {{#fas:cog}} (SETTINGS) >CHANNEL MANAGER -> “Import Channel Collect Payments”  is set to “Yes”.


==Common Errors==
==Common Errors==
Any errors occurring during updates will be emailed to you with the error message as returned by Ctrip. Below are common error messages and how to fix them.
Any errors occurring during updates will be emailed to you with the error message as returned by Trip. Below are common error messages and how to fix them.
 
'''Error ShortText="This hotel is not active in CTrip, please wait." Code="375"'''
*Check the Trip hotel id you have entered is correct and does not have blank spaces.
*If it is please check contact Trip and ask them to check if they have enabled the connection with Beds24 channel manager.
 
'''Mismatched payment type. The rate is updated according to the payment type set in Trip system, if any question please contact Trip. '''
Your setting for "Payment Collect" is wrong. You need to change it.
 
'''Inactive rate plan for restriction or rate updated'''
You are sending a wrong rate plan id. Check your rate plan ids in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER-> Trip and in the "Channels" tab of your rates/daily prices. Please use the function 'get codes' and only use the rate ids from the drop-down list.


  '''Error ShortText="This hotel is not active in Ctrip, please wait." Code="375"'''
  '''Rate plan and hotel do not match. OR The rateplancode and the hotel doesn't match.'''
  *Check the Ctrip hotel id you have entered is correct and does not have blank spaces.
  You are sending a wrong rate plan id. Check your rate plan ids in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER-> Trip and in the "Channels" tab of your rates/daily prices. Please use the function 'get codes' and only use the rate ids from the drop-down list.
*If it is please check contact Ctrip and ask them to check if they have enabled the connection with Beds24 channel manager.


==Disconnect==
==Disconnect==
*Unticking "Inventory" and "Prices" and "Bookings" will stop the synchronisation for a room.
*Unticking "Inventory" and "Prices" and "Bookings" will stop the synchronisation for a room.
*To completely disconnect the channel manager you might need to  contact Ctrip and ask them to disconnect you.
*To completely disconnect the channel manager you might need to  contact Trip and ask them to disconnect you.
Retrieved from "https://wiki.beds24.com/index.php/Trip"